Head Of Hr Jobs in City Of London

The purpose of your role

Your work will have a direct impact on transforming the future of policing and our communities, by attracting and nurturing exceptional and diverse graduates into our programmes. 

As a Marketing Officer, you'll join our award-winning team to drive innovative and inspirational marketing activity that will contribute to us achieving our ambitious mission. You will support our attraction marketing and communication to build brand awareness with audiences who wouldn’t have previously considered policing and then engage and nurture these graduates. The role requires agility and someone who can think differently about how we get cut through in the graduate market and support with wider marketing initiatives at Police Now. There is true scope to own and grip your areas of responsibility, with the support and guidance from the rest of the team, giving you opportunity to try new ideas and show creativity. 

Key responsibilities

• Bring your creativity by developing copy and content for websites, promotional literature, online advertising, email marketing to motivate candidates to apply for Police Now. 
• Produce a range of candidate support materials throughout each stage of the candidate journey.
• Support the delivery team with their candidate engagement strategies and messaging.
• Analyse and build reports and evaluate the effectiveness of marketing activity. 
• Support with our paid marketing strategy with third party media suppliers' relationships.
• Lead and represent Police Now at external career events and on campus at universities and other events.
• Build strong relationships with the wider Recruitment & Marketing team and other internal and external stakeholders.
• Lead on website updates via Wordpress/Elementor.
• Manage communications and workflows on our CRM (Hubspot) in collaboration with other team members.
• Monitor and review competitor activity and trends in early careers recruitment.
• Support the wider Police Now organisation with the creation and design of marketing content. 
• Work with the Head of Employer Brand on key strategic initiatives.
   

Key Requirements 

Minimum requirement of the role 

• A marketing degree/professional qualification or equivalent experience in marketing, employer brand, recruitment, candidate experience or any relevant profession.
• Comfortable with designing content on Canva and/or adobe illustrator.
• Available to travel to campus events.
• Comfortable analysing data to build reports and evaluate the effectiveness of marketing activity. 
• Motivation and passion for the Police Now mission, values, and working within the policing sector.

Other skills to set you apart 

We know that you might not check all the boxes below and that is okay. If you believe you can be successful in this role, continue to apply.

• Ability to create and manage candidate communication to deliver an exceptional candidate journey. 
• University and campus recruitment experience, or any involvement in early career recruitment. 
• Detail orientated and able to create and adapt copy for different channels and platforms. 
• Excellent project management and organisation skills.
• Able to talk to candidates clearly and confidently about Police Now, the mission and our programmes. 

What you'll get from us

• A bright, airy and modern office in Zone 1. 
• Competitive salary of £36,000 – £43,000 per annum (dependent on experience and inclusive of London weighting).
• Flexible working. 
• 27 days holiday each year, plus bank holidays 
• A range of hospitality discounts
• Sanctus coaching (private mental health coaching for the workplace)
• Access to the Vitality programme which includes healthcare benefits, an Employee Assistance Programme and discounts
• Training opportunities for personal development. 
• Participation in a pension scheme (with 6% employer contributions and 2% employee contributions)

Please note the closing date for this role is Thursday 28th November at 9am. We may decide to close the role prior to this date if we receive a high volume of applications, early applications are therefore encouraged.

This is a fixed-term maternity cover position until January 2026. 

Please note this role is London based with requirements to travel to our London office approximately 2-3 days per week, travel to events will also be required.

WaterAid UK Talent Acquisition Lead

Contract: Permanent, Full Time

Location: The role will be based in a WaterAid Office in either London - UK, Abuja - Nigeria, Nairobi - Kenya, Kathmandu - Nepal or Pretoria - South Africa.All locations are subject to right-to-work eligibility in the respective countries. Hybrid working options are available and can be discussed at the interview.

Salary & Benefits 
Salaries and benefits are based on local country best practices and will be dependent on the location of the successful candidate and experience. Salary ranges are below and benefits can be discussed at the interview: 

• London, UK: Grade 2: 56,249 - 59,602 GBP with excellent benefits
• Lagos, Nigeria, Grade G0: 28,986,826 – 35,264,000 NGN with excellent benefits
• Nairobi, Kenya, Grade G0: 7,238,479 – 8,145,000 KES with excellent benefits
• Pretoria, South Africa, Grade G0: 1,009,626 - 1,193,045 ZAR with excellent benefits
• Kathmandu, Nepal, Grade G0: 4,428,304 – 5,030,000 NPR with excellent benefits 

About WaterAid: 
Want to use your skills in talent acquisition to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere? We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference. 
 
Join WaterAid as our Talent Acquisition Lead to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team: 
The Talent Acquisition team play a mission-critical role in sourcing, attracting and recruiting the talented individuals we need in WaterAid, to enable the delivery of our ambitious strategy.

The Talent Acquisition Team are responsible for strategic sourcing, proactive placement of talent and an inclusive approach to selection and appointment through an excellent hiring manager and candidate experience.  As part of WaterAid UK, the role will be a member of the senior people management team, providing leadership, expertise and direction for 900+ staff over 20 countries. 

About the Role: 
As our Talent Acquisition Lead you will be dynamic and creative, proactively, and relentlessly searching and securing the right talent for WaterAid across our 20+ countries in Africa, South Asia and the UK. Responsible for leading the talent acquisition team you will work collaboratively with senior stakeholders to align resourcing strategies with organisational goals.You will create a high quality and engaging candidate hiring experience, all in service of WaterAid being resourced with the right leaders, people and skills to deliver our strategy.

In this role, you will:

• Extensive experience in international talent acquisition search and selection with a deep understanding of different channels, methods and approaches.
• Own the full recruitment life-cycle and manage the team to proactively plan, source, assess, and recruit high quality external candidates for WaterAid.
• Leverage market intelligence and analytics to enhance the recruiting methodology to elevate hiring, selection and creating a positive candidate experience and brand awareness.
• Establish key connections and relationships with leaders and Hiring Managers to ensure deep understanding of organisational objectives and role requirements to implement effective strategies to source, attract and recruit.
• Build and maintain strong talent pipelines through proactive sourcing, networking, and relationship-building with potential candidates and external agencies for both immediate and future hiring needs.
• Be solutions focused, suggesting best practices for how talent acquisition is developed at WaterAid.
• Develop our online / social media presence and actively prospect talent through trusted networks.
• Stay up to date on market trends and competitor hiring practices to continuously refine recruitment strategies and drive competitive advantage.

About You: 
To be successful, you’ll need:  

• Depth of experience in delivering senior/ niche recruitment in a competitive market
• Innovative and resourceful in developing creative candidate attraction strategies and ensuring we are able to attract and appoint the talent we need.
• Experience of integrating diversity and equity through talent acquisition processes and approaches
• Experience of activating an employee value proposition to enhance attraction and increase diversity to build a talent pipeline relevant to organisational needs.
• Exceptional communication and relationship building skills, able to encourage great candidates to apply and join WaterAid and serving as a strategic partner to stakeholders.

Closing date: Applications will close at 23:59 on 20th November 2024. Availability for first interview is required on Friday, 29th November and Monday 2nd December 2024.

How to Apply: To see the full job pack, please click ‘Apply’.

• Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format.

• Please indicate your location and the right-to-work eligibility in your Cover letter.

Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries. All our UK-based vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Commitment:

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have.  We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation. 
 
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. 

Save the Children International has an exciting opportunity with two positions available for a Specialist, Employee Relations to join our global team. 

Team and Role Purpose

The Employee Relations team ensure fair and compliant employee relations processes in order to foster a positive and inclusive workplace culture while adhering to all legal and organizational standards. The team analyses data and trends to identify areas for improvement, builds capacity to handle complex issues effectively, and conducts thorough investigations into cases, disciplinaries, and appeals. Through these efforts, the team supports the organization's mission to create an equitable and supportive work environment for all employees.

The Specialist, Employee Relations provides expert advice on employee relations matters, upholds Save the Children International’s (SCI’s) values of integrity and accountability, and contributes to a productive and inclusive work environment. This role ensures fair and consistent handling of disciplinary and appeal processes, and grievance investigations while fostering a culture of respect and empowerment. By building capability in employee relations best practices, this role supports the achievement of SCI’s mission to protect and promote the well-being of children.

Job Title: Specialist,Employee Relations

Reporting To: Head, Employee Relations

Work Pattern: Hybrid/Remote with flexible working options available

Contract Length: Permanent

Grade: P3

Location: One role in any approved Save the Children International office locationbased in our MENAEE region

One role in any approved Save the Children International office locationWorldwide

Preferred Time Zone: One role in MENAEE Time Zones (+ / - 3 hours), One role in any time zone

Right to Work: The successful candidate must possess the unrestricted right to work in their current or preferred location for the duration of employment.

Principle Accountabilities 

• Lead and manage the investigation and resolution of employee grievances and disciplinary cases, partnering with colleagues on complex multi-faceted cases, ensuring a fair and timely process that upholds SCI’s values and policies. 
• Monitor and report on internal and external employee relations trends to identify areas for improvement and inform policies and practices, ensuring SCI remains a safe, fair, and equitable organisation. 
• Foster strong relationships with employees at all levels, promoting open communication and trust to create a collaborative and respectful work environment. 
• Provide expert advice and support to managers and senior leaders in the Global Team and Country Offices on complex employee relations issues, enhancing their capability to handle cases effectively and in alignment with organisational values and local legal requirements. 
• Ensure compliance with SCI’s Diversity, Equity, and Inclusion policies by embedding inclusive practices within all employee relations activities, helping to build a culturally competent and respectful organisation. 
• Update and close employee relations cases in SCI's case management system, ensuring all necessary follow-ups and recommendations are completed 
• Ensure efficient implementation of final recommendations, maintaining accurate and thorough records at all stages and prioritising support for colleagues involved.
• Develop and maintain an Employee Relations toolkit and trainings to support and capacity building of Global Team and Country Office colleagues
   

Experience and Skills 

Essential

• Significant experience in handling employee grievances and disciplinary cases, ensuring processes are fair, timely, and aligned with organisational policies. 
• Demonstrated ability in providing expert advice and support to managers and senior leaders on complex employee relations issues, enhancing their capability to handle cases effectively.
• Extensive involvement in fostering strong relationships with employees and promoting a collaborative, respectful, and inclusive work environment.
• Significant experience in monitoring and reporting on employee relations trends to inform policies and practices, ensuring a safe and equitable organisational culture.
• Communication: Exceptional verbal and written communication skills; capable of articulating complex issues clearly and authoritatively.
• Analytical Thinking: Strong analytical skills to monitor and report on employee relations trends, identify areas for improvement, and inform policies and practices.
• Conflict Resolution: Advanced skills in conflict resolution and negotiation, with the ability to mediate complex employee relations issues tactfully and effectively.
• Relationship Management: Ability to foster strong relationships with employees at all levels, promoting open communication and trust. Integrity and Ethical Judgement: High level of integrity and the ability to maintain confidentiality and impartiality at all times.
• Project Management: Strong project management skills, with the ability to oversee the efficient implementation of final recommendations and maintain accurate records.
   

Desirable

• French, Spanish or Arabic language skills

Working at Save the Children International 

Save the Children is the world's leading organisation for children, employing ~25,000 staff. We save children's lives. We fight for their rights. We help them fulfil their potential. Through our work in 116 countries, we put the most deprived and marginalised children first.

We know that great people make a great organisation, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued. 

The work here is challenging but is also immensely rewarding. At Save the Children, you will be in good company, working with talented, like-minded individuals who are determined to ensure that all children survive, learn, and are protected. Your contribution will help ensure children's voices are heard at the highest levels, and that we achieve our global strategy, Ambition for Children 2030, and reach every last child. 

Diversity, Equity and Inclusion and Equal Opportunities 

DEI is core to our vision, values and global strategy. Save the Children is committed to creating a truly diverse, equitable and inclusive organisation, and one which will support us in our vision to ensure every child attains the right to survival, protection, development, and participation.

We are committed to equal employment opportunities, regardless of gender, sexual orientation, race, colour, ethnic origin, nationality, disability, marital or civil partnership status, gender reassignment, pregnancy and maternity, caring or parental responsibilities, age, or beliefs and religion. We are committed to diversifying our staff to better represent the communities we serve and actively welcome underrepresented groups to apply.

Reasonable adjustments will be made should any candidate invited to interview require this.

Application Information 

Please attach a copy of your CV and cover letter with your application. A full copy of the role profile can be found here via the job listing. It is recommended that you save a copy of the role profile as it will no longer be available after the advert closes.

Applications will be reviewed on a rolling basis and the job advert may be closed earlier than advertised subject to the volume of suitable applicants. Please submit your application at your earliest convenience to avoid disappointment.

First stage interviews are expected to take place during the week commencing 25th November

We need to keep children and adults safe so our selection process includes rigorous background checks and reflects our commitment to the protection of children and adults from abuse. All employees are expected to carry out their duties in accordance with our Code of Conduct and all policies and procedures relating to Anti-harassment, Health and Safety, Safeguarding, and DEI and Equal Opportunities.

Save the Children does not charge a fee at any stage of the recruitment process. 

Carers UK is looking for maternity leave cover for our Head of Policy and Public Affairs to lead the team for 10-12 months. This is an exciting opportunity to join our team at a critical time to influence policy and practice to bring about lasting change for unpaid carers.

The pandemic has really shone a light on what Britain’s unpaid carers do. The last few years have been fast paced, offering fresh opportunities for carers’ support as well as new challenges that make life more difficult for carers and which need to be overcome. 

The role would involve leading and managing the Policy and Public Affairs team and influencing political and policy-making processes, delivering effective campaigns, leading key research with and about carers and engaging carers in our work to ensure that they are at the heart of what we do.

About you

You will be an experienced policy, campaigns and public affairs professional with a  passion for change and social justice. You will have great working knowledge of the policy and legislative landscape and be able to demonstrate changes that your work has delivered. You will have experience of delivering research which helps to bring about change. Self-motivation, with sound experience of planning, but an ability to respond quickly to a changing external environment, will be at the heart of your approach.

You’ll have a strong sense of purpose to bring about change that improves carers’ lives, and will be results driven. Collaboration internally and externally will be important to you and you will have good experience of employee management, leading a team and budget management. 

About the role

This role is responsible for work at the heart of the organisation focussing on the equality, support and recognition of unpaid carers in society. Leading areas of work, devising campaigns, building policy and finding good practice is at the centre of the role, ensuring that we maintain our strong profile in Parliament and with Government.  Over the 10 - 12 months you would be working on our major 60th anniversary programme, Carers Week, health and social care policy, key research and campaigns over that time period.

This role is responsible for maintaining our great reputation for our strong evidence-based research programme including delivering our renowned State of Caring survey, the first of its kind nationally and globally and which now has over 10 years of data. 

Having a good eye for media and what is necessary to support our work is essential as is a strong close working relationship with the communications team.

This role is also responsible for carer engagement in our policy and public affairs work, whether it’s carers meeting Ministers, helping shape policy or practice, testing our research or helping tell their stories to increase understanding. 

Diversity and inclusion

Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.

To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.

As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.

At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please email the recruitment team to discuss.

The closing date for applications is 5pm, Friday 22 November 2024

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK are actively interviewing as we receive applications.

Carers UK may carry out online and social media checks as well as seek references before a formal offer is made.

PLEASE DO NOT UPLOAD A CV OR A COVER LETTER AS THESE ARE NOT ACCEPTED.

Please complete and upload the application form via Breathe HR. Your application will be rejected without a completed application form (Please see vacancy documents at the bottom to download the form)

 If you have any problems with attaching the form, please send it to talent @ bookmarkreading . org

At Bookmark Reading Charity, we have a simple vision: we want every child to read. Bookmark Reading Charity is seeking a flexible, experienced and dynamic PR & Communications Manager to lead our public relations efforts, manage key partnerships, and work with ambassadors to grow and enhance our profile and achieve our marketing goals. This role is essential to driving forward our wider strategy and ensuring that our message reaches a broad audience, ultimately contributing to the charity's key performance indicators. You will be managing our communications strategy in close collaboration with the Head of Marketing & Communications.

Key Responsibilities:

Public Relations:
 

• Develop and execute a comprehensive PR, communications & partnerships strategy to increase awareness and visibility of Bookmark’s brand, mission and reputation. 
• Build and deliver Bookmarks external communications calendar, driving reach and depth to support the Marketing team’s KPIs and objectives.
• Help create and implement a plan for communicating Bookmark’s strategy, impact, and school programs.
• Build and maintain strong relationships with media outlets, journalists, and influencers to secure coverage in national and regional media.
• Write and distribute press releases, pitch stories, engaging content and manage media inquiries.
• Monitor and report on PR activities, measuring the impact on brand awareness and engagement.
• Manage relationships with any external pro-bono PR agencies.
• Own and manage the charity's crisis communications strategy.
• Provide leaders where needed with trusted communications advice and guidance on external communications.

Partnerships:
 

• Identify and establish strategic partnerships with corporate sponsors, educational institutions, and other non-profits to support Bookmark’s goals.
• Negotiate and manage partnership agreements, ensuring mutual benefits and alignment with the charity's objectives.
• Collaborate with partners to develop joint campaigns, events, and initiatives that promote volunteer recruitment and fundraising.
• Manage and maintain positive relationships with media contacts, influencers, and key stakeholders to secure media coverage and maximize brand exposure.

Ambassador Programme:
 

• Create, manage and expand a network of ambassadors, including authors, celebrities, and influencers who advocate for the charity.
•  Develop and implement strategies to effectively engage ambassadors in PR activities, events, and campaigns.
• Coordinate ambassador appearances, endorsements, and social media collaborations to amplify our message.

Marketing Integration:
 

• Work closely with the Head of Marketing & Communications to align PR, partnership, and ambassador activities with the overall marketing strategy.
• Contribute to the development of content and messaging that resonates with target audiences across all communication channels.
• Support the achievement of marketing KPIs, including volunteer registrations, completed applications, and brand awareness metrics.
• Identify and lead projects to improve Bookmark’s external communications.
• Collaborate with support teams to supply communication support for various initiatives, including program launches, corporate announcements, and crisis management.

Person Specification:

Experience:
 

• Proven experience in a PR, communications, or similar role, ideally within the charity, education, or non-profit sectors.
• Demonstrable success in securing media coverage, managing partnerships, and working with high-profile ambassadors.
• Experience in developing and executing PR strategies that align with wider marketing goals.

Skills:
 

• A degree in marketing, communications, media, or equivalent experience or qualification.
• Proven experience in external communications, either in a PR team, or at a PR agency, with some experience of managing contractors or an agency.
• You’ll have outstanding writing, editing and proofreading skills with excellent attention to detail, and ideally, experience in a B2B, third sector, or commercial environment.
• You’ll have the ability to craft compelling stories, press releases and pitches.
• You have experience of working directly with the media, with relevant media contacts a very big advantage. 
• Strong relationship-building skills with the ability to engage and influence stakeholders at all levels.
• Strategic thinking with the ability to develop and execute plans that deliver measurable results.
• Proficiency in using PR and communication tools and platforms, such as media monitoring services and CRM systems where needed.

Attributes:
 

• A proactive team player, willing to learn and seek out information, with strong relationship-building skills. 
• Excellent communication skills: the ability and confidence to communicate with people at all levels, both inside and outside of Bookmark Reading Charity.
• Passionate about literacy and education, with a commitment to Bookmark’s mission.
• Highly organised, with the ability to manage multiple projects, deadlines and you can work under pressure. 
• You’re comfortable working at all levels of an organization and working with confidential information. 
• Creative and proactive, with a solutions-oriented approach to challenges.
• Team player who thrives in a collaborative environment.

Contract type: Permanent, Part-time- two days a week
Salary: £16,800 (42,000 per annum FTE)
Reporting to : Head of Marketing & Communications
Location: Bookmark Reading Charity, Charles House, 5-11 Regent Street Saint James's, London SW1Y 4LR​. Flexibility around coming in but minimum one day per week based at the Bookmark office​ is encouraged.
Hours: 15 hours per week
Deadline:8 December 2024 11:59pm

Summary of the role

This is an exciting new role at Just Like Us which has been created due to the significant growth of corporate partnership fundraising, which now makes up almost half of the charity’s annual income. Just Like Us is proud to have fantastic support from over 20 companies who support us in a variety of ways, including through grants, cause-related marketing and CSR initiatives. As the Corporate Partnerships Manager, you will play a crucial role in developing and maintaining funding partnerships with companies, and stakeholders to grow fundraising income and support the mission and initiatives of Just Like Us. This role involves a mix of new business development and account management, focusing on fostering collaborations that enhance our reach, influence, quality and impact of our three key programmes. Your work will be instrumental in ensuring the organisation's financial sustainability and underpin the continued expansion of our programmes. It will require you to work across a range of departments in businesses such as marketing/brand, DEI and LGBT+ networks.

About Just Like Us

 Just Like Us is the LGBT+ young people’s charity. Founded in 2016, we work with primary schools, secondary schools and sixth form colleges across the UK to improve the lives of LGBT+ young people. To do that, we run three programmes:

• Ambassador Programme: We train LGBT+ 18 to 25 year olds to speak in secondary schools about growing up LGBT+ and allyship. We support our ambassadors to use their voice, develop skills and find community.

• School Diversity Week: We run the UK-wide celebration of LGBT+ equality in primary and secondary schools. We provide free educational resources to thousands of schools, making LGBT+ inclusive education accessible to all.

• Pride Groups: We help secondary schools set up and run lunchtime or after school clubs for LGBT+ pupils and their allies to meet, learn and get support.

The position

Organisation: Just Like Us

Position type: Part-time 3 days per week (with flexibility on days worked)

Contract: Permanent

Salary: £36,000 pro rata (£21,600)

Location: London/Hybrid. We offer a flexible work environment with the expectation that team members work from our London office space at least once per week. You should also be able to join us in the office for occasional collaborative sessions or attend in-person meetings with partners, which may take place on different days based on project needs.

Reporting to: Head of Partnerships 

Employee benefits:

• 25 days annual leave plus bank holidays, with Christmas office closure 

• 1 additional day of annual leave per year of employment, up to a maximum of 5 

• Pension contributions matched up to 6% 

• Flexible working enabling team members to work from home and at an office, as well as some autonomy on your hours outside of core hours 10:30-16:00

• Employee Assistance Programme, including (but not limited to) - counselling, stress, tenancy and housing, legal support and childcare

Job description

Partnership development and income generation

• Identify and develop new corporate partnerships in order to grow income and advance the goals of Just Like Us.

• Renew and grow a range of existing corporate partnerships through the creation and execution of strong stewardship plans.

• Work closely with the Head of Partnerships to support the development of high-value corporate partnerships.

• Work with LGBTQ+ employee networks to increase engagement and support.

• Drive revenue across diverse streams, including corporate foundations, LGBTQ+ networks, employee fundraising, CRM, and sponsorship initiatives.

• Increase employee fundraising from partners, creating innovative strategies and campaigns.

• Lead on sponsorship efforts and grow sponsorship income at Just Like Us through reviewing current sponsorship material, creating new packages, and approaching potential sponsors.

• Work alongside the Head of Partnerships and Director of Fundraising on new partnership set-up, including establishing legal agreements with corporate partners. 

Event management and engagement

• Lead the end-to-end management of LGBT+ speaker and panel events for corporate partners.

• Partner with the Head of Partnerships to plan and deliver impactful engagement opportunities for LGBT+ employee steering groups, HR and DEI leaders, ensuring these events foster meaningful connections and drive engagement.

• Attend industry events on behalf of Just Like Us to enhance visibility and establish meaningful connections.

Collaboration and communication

• Collaborate with internal teams to create compelling proposals, events, and campaigns that engage partners and positively impact the LGBT+ community.

• Work closely across departments to ensure sponsorship benefits are delivered in line with contractual obligations

• Monitor and manage the effectiveness of the corporate partnerships portfolio, working with internal teams to provide analysis and regular reports to key stakeholders.

Reporting and administration

• Ensure up-to-date records of all partnerships and fundraising activities to ensure effective internal tracking and reporting against pipeline and targets.

• Ensure compliance with all relevant laws and regulations affecting the charity's development and fundraising practices, including adherence to charity law and the standards set by the Fundraising Regulator.

Skills and experience/person spec

The applicant should have:

• Proven experience in corporate fundraising, partnership management and business development with a demonstrable ability to win and grow partnerships.

• Experience of growing and developing fundraising relationships in order to drive new business and grow income.

• Proven experience of developing and managing a robust new business pipeline and a comprehensive understanding of the sales cycle from prospecting to partnering and developing the relationship

• Superb internal relationship-building skills with experience working cross-departmentally to support the development of corporate partnerships.

• A good understanding of LGBTQ+ issues and a passion for promoting inclusivity and diversity.

• Excellent communication and interpersonal skills, with the ability to present information both verbally and in writing that is clear and concise, with excellent attention to detail.

• A skilled and confident presenter who is capable of engaging with small groups of senior stakeholders and addressing large audiences at events

• Strong negotiation and project management skills.

• Knowledge of the UK charity sector and fundraising landscape.

• A good understanding of charity fundraising regulations in relation to corporate fundraising.

If you have most of the skills and experience outlined, we strongly encourage you to apply 

How to apply

Interested candidates should follow our guidance in the application pack attached by emailing their CV and a cover letter outlining their relevant experience and motivation for applying. Please include "Corporate Partnerships Manager Application - [Your Full Name]" in the email subject line. Both the cover letter and CV will be used to determine candidates’ suitability for the role.

The application deadline is 23:00 on 27/11/2024

Interviews will take place 5th and 6th December. 

This is an exciting opportunity to contribute to developing Refuge’s learning and development programme.

The successful candidate will work with the People Development team to support the roll out of our annual training calendar, developing internal communications to advertise our training catalogue, reporting and ongoing evaluation of our training. With a strong customer focus, you will act as the key point of contact for our staff and our training partners. You will have experience working with learning management systems with a keen eye for detail and good analytical skills.

Closing Date: 09:00am 25 November 2024

Interview Date: 2 December 2024

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Trusts & Foundations Manager
Salary: £35,000 - £40,000 per annum (pro rata for part time).
Location: London EC1Y Office with Hybrid Home Working
Work pattern: 4 – 5 days per week (28 – 35 hours per week)

About MQ Mental Health Research:

MQ is the first major charity funding mental health research. By connecting scientists with supporters, together we strive to understand mental health, improve treatments and prevent mental illness.

We champion and fund world-class research to transform the lives of everyone affected by mental illness. By connecting scientists with supporters, together we strive to understand mental health, improve treatments and prevent mental illness. Having recently launched a new 5-year strategy, MQ is at a critical point in its development.

About the Role:

As the Trusts & Foundations Manager you will be responsible for generating income from grant making trusts and foundations.

You will take the lead on seeking out new prospects and nurturing existing relationships to significantly grow income. You will achieve this by researching sources of funding, devising individually tailored applications, maintaining excellent communications with existing and potential donor trusts and foundations, delivering an agreed income target as well as growing funding from these sources.

We are happy to consider people who want to work full-time (35 hours), or four days per week (28 hours).

Here's a summary of your key responsibilities:

• Proactively identify and research new and pipeline trust, lottery and statutory fundraising opportunities and progress them to application stage.
• Developing the trust and foundation pipeline to generate new income and multiyear grants
• To lead the development of new fundraising proposals for priority fundraising projects, including potential research partnership opportunities where MQ collaborates on a joint bid with another institution
• To carry out targeted and systematic research to establish new high value prospects utilising existing networks, the MQ database, search engines and referrals
• Build long-term relationships with new and prospect trust, lottery and statutory donors, including through meetings, attendance at conferences and events, regular update calls/comms and – when possible – direct face-to-face engagement.
• Report on performance against agreed budgets and targets
• Capitalise on the expertise and networks of MQ’s senior volunteers, including working closely with MQ Trustees and other Development Team colleagues to maximise existing opportunities for introductions, including the Lord Mayor’s Appeal

About You:

This role is for you if you are an experienced trusts and foundations fundraiser, with good knowledge of the sector. You'll have demonstrable experience of securing five and six figure grants to achieve annual income targets, both through stewarding existing supporters and through researching and cultivating a pipeline of new opportunities.

You will also be skilled in understanding and translating complex information and turning it in to compelling written proposals, for grants, corporate partnerships and major donors.

We do require someone who is proactive, hardworking and results-orientated.

Essential role requirements include:

• Experience of trusts and foundation fundraising and able to demonstrate continual growth in expertise and results in this area.
• Good understanding of the trusts and foundations fundraising environment and associated processes and different types of grant making bodies.
• Excellent communication skills, including the ability to write concise and inspiring funding applications and to make presentations.
• Creative thinker, with ability to identify funding opportunities and match them with the right trusts.
• Good interpersonal, influencing and relationship-management skills, at all levels.
• Ability to work as part of a team and spot opportunities to grow and develop relationships for the good of the organisation.

You will be driven to ensure that projects are delivered to the highest possible standards and be a sophisticated communicator with the confidence to build relationships with and inspire colleagues and donors.

Desirable Skills:

• Experience of Blackbaud’s Raiser’s Edge/NXT is desirable but not essential.
• Experience of using Monday[dot]com

What We're Offering You:

In return, we offer a great working experience within a friendly team. Hybrid working (in the London office Mondays and Tuesdays, with the remaining days from home). We are located near Barbican Tube.

Plus, we offer lots of generous benefits and training opportunities.

We're a Sunday Times Top Company to work for.

Benefits

• Flexible working: As a mental health charity, staff wellbeing is of paramount importance. We operate a core hours policy (10-4) to encourage flexible working and staff are mainly home based with the requirement to come into the office two days per week. A standard full-time working week is 35 hours, plus an hour for lunch breaks.
• Holidays: Annual holiday entitlement of 28 days plus bank holidays.
• Wellbeing Allowance: MQ provides an allowance of up to £1200 per annum for each employee to spend on activities that increase their wellbeing. This is paid through payroll and is taxable.
• Cycle to work scheme: An interest-free loan is available to enable employees to purchase a bike and accessories, repaid via equal deductions from the employee’s salary over 12 months.
• Employee Assistance Programme: All employees and their families have access to a 24-hour confidential advice and support line.
• Counselling: Employees have access to a number of free face-to-face sessions, via the EAP scheme.
• Pension: MQ makes contributions of 5% and employees make contributions of 3%.
• Season Ticket Loan: An interest free season ticket loan is available, repaid via equal deductions from the employee’s salary over 12 months.
• Personal Development: We value employee development and review individual training needs through our performance management system. The Head of HR also runs internal development sessions for all staff through our training programme, MQ Academy.

We look forward to hearing from you.

Closing date: Saturday 30th November 2024
Please note, we typically start interviewing within two weeks of the job advert going live. We reserve the right to close the job before the deadline based on the volume of applications, so we encourage you to apply as soon as possible.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We believe in equality and inclusion and we welcome job applications from everyone, provided you meet the criteria for the job.

Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration and undertake a DBS check.

No agencies please.

As the Senior MEL Officer in the MEL team, you will support the Head of Impact & Learning and the MEL Manager, as well as the Programmes & Impact department and wider team, to measure and analyse the quality and impact of our programming. You’ll use your strong organisation skills, experience in data collection and analysis, and ability to identify key trends and impact in our work. You will also work with colleagues across the organisation to ensure that our impact and expertise in working with women entrepreneurs is measured and communicated accurately and effectively to our Board of Trustees and external stakeholders.

Department purpose

This role sits within the Programmes & Impact department, which is responsible for the development and delivery of our programmes and services, ensuring they are delivered to a high quality, remain responsive to women entrepreneurs’ needs and have demonstrable impact. The department is divided into three teams: Entrepreneurship, which is responsible for delivery of services such as HerVenture and the four ‘Road to’ programmes, Mentoring, which is responsible for development and delivery of the Mentoring Women in Business programme, and MEL, which is responsible for quality impact measurement, analysis and research.

Key responsibilities

Main obligations

• Support the development and implementation of MEL systems and tools across Mentoring and Entrepreneurship projects, providing the Foundation with the necessary information to understand our impact and inform programme improvements.
• Support in collection and analysis of organisational KPIs and provide overall operational support for the MEL team.

Specific responsibilities

• Programme Monitoring, Evaluation and Learning
• Ensure up-to-date programme monitoring and evaluation materials (surveys, data collection tools and theoretical frameworks) are in place for existing programmes as well as those that are in development.
• In collaboration with colleagues in the Mentoring and Entrepreneurship teams, execute the annual calendar of programme and partner surveys, including uploading and testing the surveys.
• Develop analysis plans aligned to key research questions, programme goals and logical frameworks.
• Collect, clean and analyse quantitative and qualitative programme data aligned to programme goals, logical frameworks, organisational KPIs, and general summaries of findings.
• Collaborate with colleagues on the Mentoring and Entrepreneurship teams to support dissemination of programme findings and cross-site trends internally and externally.

Research and Evaluation

• Provide administrative, logistical and analytical support for programme evaluation and in-country data collection.
• Conduct desk research to support programme implementation and/or provide background and context for research and evaluation findings.
• Collect, clean and analyse data for Foundation-led or commissioned research and evaluations.
• Support development of tools and protocols for qualitative data collection, and conduct remote and in-country fieldwork, as needed.
• Project management and administration
• Attend and document monthly MEL meetings with colleagues in the Entrepreneurship and Mentoring teams.
• Support drafting internal and external reports to donors and in-country partners sharing programme outcomes and recommendations.
• Provide administrative support to the MEL team to organise and archive programme data, and anonymise PII in accordance with GDPR, under the direction of the MEL Manager.
• Maintain MEL data storage systems, including an organised library of accessible data collection tools and a database of vetted survey questions.
• aintain workplans for projects and workstreams (e.g. survey or reporting cycles).
• Provide cross-departmental support and advisory for using data
• Maintain and enhance the resources available on the MEL workspace and act as first responder to assigned data requests from other departments.
• Update slides, one-pagers and other resources describing programme reach and impact for use by the Partnerships team and others.

Other responsibilities

• Administrative support for the MEL team as needed, e.g., calendars, travel, agendas, record management.
• Ad hoc support to Chief Operating Officer in data collection and analysis, organisational and board reporting and dashboards.
• Work to protect and enhance the reputation of the Foundation, seeking opportunities to expand and promote awareness of the Foundation’s work.
• Ensure all people are treated with respect, compassion, justice and trust in the course of their work, thereby promoting the Foundation’s core values.
• Be familiar with and adhere to the Foundation’s policies and procedures.
• Other responsibilities may be added in line with experience and programme requirements.

 Person specification

• All applicants should already have the right to work in the UK. The Foundation does not offer sponsorship at this time.
• Essential criteria
• Two or more years of experience working in MEL, ideally related to international development.
• Experience with MEL tools and approaches for qualitative and quantitative data collection and analysis, including survey design and implementation, semi-structured interviews, focus groups and outcome harvesting.
• Good skills in MS Excel, PowerPoint and SurveyMonkey (or other survey tools such as Kobo Toolbox or Google Forms).
• Data collection, storage, analysis, and visualisation skills.
• Comfortable working in a fast-paced environment and able to juggle competing priorities while maintaining a meticulous attention to detail.
• Ability to develop a clear narrative from data, pitched at an appropriate level for the target audience, and to develop evidence-based recommendations.
• Motivated to expand MEL knowledge and skills, proactively identifying skill gaps and seeking opportunities for training, coaching and development.
• Ability to solicit and integrate feedback into work products and incorporate learning into future work.
• Ability to excel in a collaborative environment, working within and across teams.

Desirable criteria

• Understanding of data collection challenges in low and middle income countries.
• Understanding of GDPR legislation and its application to MEL.
• Project or programme management experience.
• Basic understanding of descriptive and inferential statistics and one or more statistical packages such as SPSS, SAS, Strata or R.
• Familiarity with Microsoft Teams (or other project management/collaborative software) and Google open source suite of programmes, including Forms.
• Experience living and/or working in a low or middle income country.
• Understanding of key issues in women’s economic empowerment, entrepreneurship, and of gender and development.
• Willingness and ability to travel internationally.

Main purpose

The Business Manager is a member of the school’s senior leadership team and is responsible for managing the strategic operation of the business functions of the Southover Partnership, including compliance, financial management, health and safety, human resources, premises, IT, and general administration.

The successful candidate will advise on and implement the day-to-day support that enables the Southover Partnership to operate effectively and efficiently, and which allows other members of the leadership team to focus on teaching and learning.

Duties and responsibilities

Leadership and strategy

· Under the direction of the Executive Headteacher (EHT), lead on all financial matters in the Southover Partnership, to enable successful financial performance and to ensure financial decisions are clearly linked to the Southover Partnership’s strategic goals

· Oversee recruitment processes and procedures

· Attend all senior leadership team meetings and report to Trustees where appropriate

· Allocate resources in line with the Southover Partnership school improvement plan and carry out long-term resource planning that reflects the school’s 5-year plan

· Take all decisions in line with the vision and values of the Southover Partnership, and encourage others to do the same

· Oversee and implement a marketing plan for the Southover Partnership, which utilises the Southover Partnership website, signage, the prospectus, and communications with current and prospective parents in collaboration with the EHT and Heads of School

· Monitor developments in technology and consider how it can be used to enhance the Southover Partnership’s business procedures and processes

· Implement the organisation’s fundraising and income generation strategy, choosing fundraising priorities in line with the Southover partnership strategic vision

· Be responsible for performance appraisal for all administrative staff, including supporting professional development

· Alongside the wider leadership team, ensure staff well-being is a priority and that the systems and processes are in place to support staff to be effective in their role

Compliance

· Manage the Southover Partnership’s compliance with statutory obligations including the SCR, and advise others on the relevant legal, regulatory and ethical requirements

· Track all the Southover Partnership policies and ensure they are updated in accordance with the policy review schedule

· Monitor and update the risk register

· Ensure that the Southover Partnership has adequate insurance cover at all times to include employer's liability, public liability, buildings and equipment cover, personal accident, professional indemnity, travel insurance and other relevant cover. (Professional advice should invariably be sought)

·To support the EHT to ensure that the school is compliant with all parts of the ISI guidelines.                                                                                                                 

Financial management

· In partnership with the EHT & SLT, create and manage the Southover Partnership’s budget and forecast future years’ budgets ensuring it is balanced, realistic, represents an effective use of funds and enables the EHT to make strategic, long-term decisions

· Submit the budget to the Trustee Board annually, & provide and present financial reports at least termly for the Trustees, providing insightful information to aid short- and longer-term decisions, including the consideration of financial risks

· Monitor the budget all year round, by providing monthly management accounts and reports to the EHT, advising where revisions or changes are needed, annotating all material variances and taking actions to rectify negative variances

· Manage day to day financial operations, including cash flow, invoicing, debt collection, payroll, payments and other transactions

· Ensure spending on petty cash and company cards is within the limits of the finance policy. Oversee the reconciliation of these accounts

· Review all monthly postings as part of the month end process, calculating and posting cut off adjustments e.g. accruals, prepayments and deferred income

· Deal with any customer and supplier account queries that have been escalated by the team

· Authorise supplier BACS payments and ensure all other external payments (e.g. PAYE and pensions) are up to date

· Comply with financial reporting requirements and submit statutory returns to the Charity Commission and Companies House

· Prepare accounts ready for audit, liaising with the auditor to ensure a prompt sign off of the annual accounts

· Oversee the Southover Partnership bank accounts on a day-to-day basis, ensuring money is banked, invoices are paid promptly, money owed is collected, and clear records are kept

· Lead on procurement processes, managing tenders where appropriate, conducting due diligence, benchmarking and evaluating suppliers, negotiating deals and ensuring value for money 

· Ensure the effective and efficient operation of staff involved in finance, delegating tasks to finance/administrative staff where appropriate; in particular, bookkeeping tasks, Local Authority contract management and resource ordering, to ensure best value

· Ensure that where applicable, Gift Aid is claimed on all charitable donations

· Maintain a strategic financial plan that will indicate the trends and requirements of the Southover Development Plan and will help formulate future year budgets

· At least annually, review calculations of fees and charges made to local authorities and schools to ensure they are appropriate and financially sound

Fundraising

· Investigate and recommend potential funders and funding streams to EHT and Trustees and follow up as required

Human resources

· Manage the Southover Partnership’s payroll provision with the payroll provider and approve monthly payrolls, ensuring all staff are paid correctly in a timely manner

· Manage day to day administration of the Pension scheme re starters, leavers and ad hoc forms, updating pension provider with monthly payroll contributions

· Ensure that recruitment, appraisal, disciplinary and grievance policies are administered in accordance with employment law

· With the EHT, conduct reviews of the Southover Partnership’s staffing structure to ensure effective deployment of staff and financial efficiency

· Ensure compliance with all relevant aspects of employment law including employment protection, equal pay, minimum wage, Working Time Directive, pensions or discrimination on the grounds of sex, race or disability

· Act as the EHT’s adviser on employment matters, including disciplinary procedures and ensure that the Southover Partnership has appropriate disciplinary and grievance procedures. Liaise with the external HR adviser where appropriate

· Participate in the recruitment of staff and handle related administration. Be responsible for ensuring the recruitment procedures are in line with Partnership policies

· Ensure that all relevant staff have contracts of employment including variations and maternity leave arrangements. Keep the Southover Partnership 's standard contracts & terms and conditions of service up-to-date as new legislation takes effect

· Lead on and monitor the effective use of staff access to support, counselling, Occupational Health and Education Support services both internally and externally in accordance with the Partnership policies and procedures

· Work with members of the Partnership Leadership Team to ensure that staff development needs are identified and that appropriate programmes are designed to meet such needs

Health and safety and facility & property management

· With the EHT, supervise the maintenance of the Southover Partnership’s sites

· Supervise the Facilities, Site and IT Officer to ensure Southover Partnership’s compliance with health and safety regulations, and put in place processes and procedures to ensure the safety of all in the Southover Partnership  

· Manage the Facilities, Site and IT Officer to:

· Ensure a safe, properly maintained and secure environment on all sites for the stakeholders of the Southover Partnership in which safe and effective learning can be provided

· Ensure the supervision of relevant planning and construction processes is undertaken in line with contractual obligations

· Ensure the continuing availability of utilities, site services and equipment

· Monitor, assess and review contractual obligations for outsourced services

· Ensure ancillary services e.g., cleaning, etc., are monitored and managed effectively

Office administration, IT & management information systems

· Keep records in accordance with the Southover Partnership’s record retention schedule and data protection law, ensuring information security and confidentiality at all times

· Administer Governor Hub

· Attend and support the Finance and Governance sub-committee and full Trustee Board meetings & ensure that the administrative support for school governance is carried out to a high standard

· Be the Southover Partnership’s lead on data protection, taking responsibility for monitoring data protection compliance and advising the Southover Partnership community on data protection issues

· Direct the work of the Facilities, Site and IT Officer to ensure the management of IT and management information at the Southover Partnership is efficient and up to date.

The School Business Manager will be required to safeguard and promote the welfare of children and young people and staff, and follow the Southover Partnership policies and the staff code of conduct.

Please note that this list of duties is illustrative of the general nature and level of responsibility of the role. It is not a comprehensive list of all tasks that the Head of Business and Finance will carry out. The postholder may be required to do other duties appropriate to the level of the role, as directed by the EHT.

Training Engagement Manager
£44,745 – £49,554 pa, plus excellent benefits
London (including flexible working)
Fixed-term contract (Maternity Cover)

We are looking to appoint a driven, enthusiastic and diplomatic individual with strong interpersonal and relationship building skills working with psychiatric trainers and trainees to improve psychiatric engagement and training standards.

Reporting to the Head of Training and Workforce, you will have excellent communications skills, be highly articulate, thorough and organised.  As an experienced line manager, you will have great people skills and be able to manage a range of workstreams and committees with multiple objectives.

We need a confident individual who is looking to build their experience in delivering innovative and engaging membership experiences and a diverse range of operational and strategic initiatives. We only recruit the best and in return for your commitment the College offers an attractive salary and benefits.

The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.

We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit.  We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

We will provide appropriate reasonable adjustments for candidates who may have a disability.

We only recruit the best and in return for your commitment the College offers an attractive salary and benefits.

We operate a hybrid working model of on-site and working from home/remote, which helps to ensure a flexible work life balance.

We welcome applications from all sections of the Community.

The Royal College of Psychiatrists is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 19,000 members and engages with government and the media as the leading voice of the UK’s mental health services. The College is a values-based organisation and, in 2019, was named Charity of the Year in the European Diversity Awards.

Closing date: 20 November 2024.
Interviews: 10 December 2024.

Fundraising Supporter Development Coordinator

About the role

CUF equips people and churches to build just and flourishing communities where they live, so everyone across England can access support when they need it most.

Our fundraising team is a valued part of this, and as our supporter development coordinator, you will coordinate campaigns, direct marketing appeals and other supporter communications, using fundraising best practice, to maximise Church Urban Fund’s income for all components of individual and church giving. This role will report to the Head of Fundraising and Communications.

 

Job Description

Location: Hybrid: Office base is in London with expectation for a minimum of one day per week in the office (The Foundry, 17 Oval Way, Vauxhall, London, SE11 5RR)

Contract: Permanent

Hours: 35 hours per week (flexible working arrangements considered)

Salary: £32,000 – £35,000 depending on experience.

Annual Leave: 22 days + 3 CUF discretionary days + Bank Holidays per annum.

 

Key Responsibilities

Instigate and undertake activities in the following key areas:

· Recruiting new individual supporters through on- and off-line channels, and by identifying prospects from within CUF’s connected audiences;

· Increasing lifetime support from existing individual givers through appeals, feedback pieces, and other engagement mechanisms;

· Being responsible for income and expenditure, including analysis of results and insight about data trends and ROI

How to apply:

For an informal chat about this role or for more information, please contact our Head of Fundraising and Communications, Kate Mulkern.

To apply, firstly please download and read our job pack on the careers page of our website. Then email an up-to-date CV and covering letter, outlining how your skills and experience fit the role profile’s responsibilities

Please note we will not consider CVs without a covering letter.

Closing date: 9:00am Monday 2nd December 2024 with interviews on Wednesday 11th December 2024 (in London)

Church Urban Fund is an equal opportunity employer and values diversity.

About The Royal Institution of Great Britain

The Royal Institution (Ri) is an independent charity which has been connecting people with science for over 200 years. Founded in 1799 through the wonderful generosity of 58 patrons, to this day we remain based in our original, magnificent, Georgian home in central London. Thanks to the support of those early philanthropists, the Ri has inspired generations of scientists over the years whose discoveries have helped shape our modern world.

The Ri has a clear vision that ‘Science is for Everyone’ and it is our belief that everyone should have equitable access to science. Through our packed event programme available in person or online, our UK schools outreach and social impact initiatives, and our global digital reach including over 1.5m YouTube subscribers we achieve our mission by connecting people with scientists to explore science together.

About you

We are now looking for a capable and experienced fundraising administrator to join our fundraising team at an exciting time in our history as we pursue ambitious targets to broaden our reach and impact. You will collaborate with colleagues and suppliers to effectively manage the day to day administration of donations, supporter care, records management and support for the team. 

This new role will suit a proactive and organised self-starter with great interpersonal skills, customer service experience and determination to make a difference. 

As the ideal candidate you will be methodical, reliable, familiar with data management, CRM (Client Relationship Management) systems and have an eye for detail. You will help shape effective systems and processes to improve the efficiency of our fundraising operation and allow the fundraising managers to focus fully on fundraising, knowing that the essential administration is in safe hands. 

Do you have: 

• Experience of CRM systems and data management, ideally within a fundraising environment
• Experience in desk-based research, diary management and administrative tasks 
• The ability to prioritise and use your own initiative to identify problems and recommend solutions 
• Strong customer service & interpersonal skills
• Creativity and adaptability 
• Proficiency in fundraising software and tools would be desirable

JOB DESCRIPTION

Job Title: Bank Retail Assistant

Team:  Retail

Salary range/pay band: £14.74 per hour

Reports to: Head of Volunteer Development and Retail

Direct reports: n/a

Hours: Ad hoc as required

Location:  Allocated shop

Introduction to Shooting Star Children’s Hospices

Shooting Star Children’s Hospices

Shooting Star Children’s Hospices are a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and Southwest London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of the hospice are our dedicated clinical staffs. Their exceptional commitment and professionalism is commented on by so many of the supported children and their families. 

It costs £10.5 million a year to maintain our current level of care. Only 30% of that income comes from government funding via the NHS or local authorities, so we rely on our supporters’ generosity to keep the service running. We employ 175 staff, including 98 nursing and medical staff, providing hospice and community-based services to around 700 families.

Predominantly we work with families living in the Northwest and Southwest of London and Surrey, although will accept children outside these geographical areas if they do not have access to specialist palliative care support locally.  We have a reputation for delivering high quality care.  We have a CQC rating of ‘Outstanding’

 

Introduction

Retail and Volunteers Team: Our Retail and Volunteers Team manages our charity shops and volunteer programs, which play a crucial role in supporting our mission. They recruit, train, and coordinate volunteers to staff our shops and assist with various tasks, such as sorting donations and serving customers. Additionally, they oversee the operations of our retail outlets, ensuring that they are efficiently run to generate income for our hospices.

Part 1: Job Profile

a) Main purpose of  job

In the absence of the manager or assistant managers to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures. 

Decision Making Authority

The post holder will be required to make decisions on the quality, and suitability of donations before they are placed on sale. Depending on the length of the cover period they may be required to dress the windows. (They will follow price guidelines and existing display layout throughout the shop.)

The post holder will work with eCommerce Manager to decide if items would be suitable for selling at a higher price on eBay or through a promotional event and set these aside for the manager of the shop to deal with on their return.

The post holder will support with rostering of the team of volunteers where necessary and delegation of duties and jobs.

Essential and desirable skills and experience

 

Essential

• Experience in either retail or charity retail.

• Administrative/cash handling experience

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

Desirable

• Experience of managing a team of volunteers or staff.

b)Scope of job

The post holder for the duration of the absence of the manager or assistant manager will have control over rostering of the team of staff and volunteers, and delegation of duties and jobs.

1. Customer service

2. Processing and pricing of donations

3. Merchandising, display and promotion of stock and housekeeping

4. Sales and financial reporting

5. Coordination of volunteer team

Part 2: Main duties and key responsibilities

 

a) Customer Service – 25%

• Dealing with customer queries and complaints courteously and effectively

• Informing the Head of Volunteer Development and Retail of any serious incidents or complaints

• Ensure that any refunds are processed in line with SSCH refunds policy

• Ensure that the advertised trading hours of the shop are adhered to

• Ensure relevant documents are completed in the event of an incident/accident and reported accordingly

b) Processing donations – 25%

• Process all donations as soon as possible, prioritising Gift Aid and high value items

• Prepare and clean items appropriately for display

• Oversee the recycling and arranging of collections

• Promote Gift Aid is at all available opportunities

• Ensure that the ongoing need for donations is publicised

• Price and ticket all items according to pricing strategy for the shop and ensure that all pricing and ticketing complies with legislation

• Ensure that stock is properly managed and rotated in accordance with latest guidance

• Identify high value or specialist items that may need to be sold in another capacity

c) Merchandising, display and promotion of stock, maintenance of high standards throughout the shop – 20%

• Ensure that all merchandise is displayed attractively and that the window display is eye-catching

• Ensure that there are high standards of cleanliness and tidiness in all areas of the  shop

• Publicise promotions and special events

• Support and promote Corporate events as required

• Purchase consumables and stock items in a timely manner

d) Sales and financial reporting – 10%

• In the absence of the manager/assistant ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated

• Keep the Head of Volunteer Development and Retail fully informed and updated regarding the performance of the shop and any issues which may impact this

• Ensure that the Manager/Assistant Manager and shop volunteer team are kept informed of the shop’s performance

• Ensure that the till procedures are always followed by volunteers

• Ensure that issues affecting trade are monitored and communicated

• Ensure trading standards regulations are complied with

• Ensure that all financial documentation is correctly completed and up to date and is sent to the finance team in a timely manner, highlighting any issues

• Ensure that purchases from the shop by staff and volunteers are processed according to SSCH policy and that the appropriate records kept

• Ensure that charity donations by cash/cheque/card are processed according to SSCH policy and procedure guide

e) Coordination of volunteer team – 20%

• Ensure that volunteers are fully briefed on shop priorities and performance

• When required roster the volunteer team to ensure maximum productivity

• Create a positive working environment in which equality and diversity are well-managed and volunteers can do their best

• Plan, delegate and allocate tasks to the team, offering support for the volunteer team as appropriate

f) Other duties

• The post holder will be able and willing to get to and work in a number of shops and be available across seven days per week.

• The post holder will be required to apply for a Disclosure and Barring Service check

• The post holder must live within the area of work

g) Mandatory Criteria

1. Other duties

The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.

 

2. Professional Codes of Conduct

The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate.

3. Health and Safety

Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Children’s Hospices policy on health and safety at work.

4. Mandatory Training

The post holder will attend all mandatory training relevant to their role

5. Our values and behaviours

Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life –limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals. 

Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.

Respect – We will treat each other with the utmost respect.

Integrity – We will be open, honest and transparent in all that we do.

Diversity – We will respect individuality and ensure inclusion and fairness to all.

Excellence – We will strive for excellence in all that we do.

Shooting Star Children’s Hospices is committed to ensuring the welfare and safety of children and young people. All staff members are expected to adhere to our safeguarding policies and procedures. This includes undergoing appropriate training, following reporting protocols for any concerns related to child welfare, and promoting a safe and supportive environment for children and young people. Before commencing employment, successful candidates will be required to provide satisfactory references and undergo an enhanced Disclosure and Barring Service (DBS) check.

Part 3: Person specification: Qualifications, experience and skill levels

 

a) Qualifications

Essential

• 5 GSCE’s A-C or equivalent including Maths and English

• Car driver/owner with full clean license

Desirable

• Retail or customer service qualification

b) Experience

Essential

• Experience in retail or charity retail either as a volunteer or employee.

• Administrative/cash handling experience

Desirable

• Experience of managing a team of volunteers or staff.

c) Knowledge and Skills

Essential

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

d) General attributes

Essential

• A self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team

• Is organised and methodical and able to multi-task

• Works well in a team and on own initiative

• Is able to build good relationships with others

• Is flexible and willing to undertake varied responsibilities as part of a team

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.