Group Activity Support Manager Jobs in Lambeth, Greater London

Housing Rights Manager
Work Pattern: 35 hours a week, full time
Contract: 24 month contract subject to successful probation period, with possibility of extension subject to funding
Salary: £37,941 per annum (inclusive of London Weighting)
Location: Camden & Hackney Outreach

About CARIS Families

CARIS Families is a small, frontline charity that supports families who are homeless and living in overcrowded multi-occupant hostels in the London Boroughs of Hackney and Camden. Life in temporary accommodation hostels entrenches children and their parents in poverty and disadvantage. Families suffer from acute overcrowding, inadequate basic facilities and a permanent sense of unsafety. The nature of hostel life isolates people from their support networks, decimates their physical and mental health and becomes an adverse life experience in itself for families already suffering the trauma of having become homeless.

CARIS Families exists to provide early intervention to mitigate the worst effects of hostel life and homelessness for children and parents in our four target hostels. We do this by providing hands-on play, learning and social activities to help children meet their potential, improve families’ wellbeing and build their support network.  We provide a holistic family support service that case-works with each family individually to reduce financial and other pressures on them as they wait for a permanent home.  We also use our data and learned experiences about temporary accommodation to join campaigns for reform to temporary accommodation policy and practice, both locally and nationally.

We have just received funding to employ a dedicated Housing Rights Manager for the next two years. This is an exciting addition to our team, as it will be our first staff member dedicated to helping our homeless families with their housing case. The housing system is notoriously opaque: families tell us it can be a hopeless minefield to navigate independently and that they often can’t access meaningful help with it, resulting in years-long hostel stays. Our Housing Rights Manager will step into the gap and work with families on an individual basis to gain the information and support they need to progress their housing case and expedite their move-on into a suitable home.

About the role

Our Housing Rights Manager will be a key member of our Family Support Service. They will manage a weekly drop-in clinic from within the hostels where they will assess new housing cases and develop a support plan with families. They will manage a full housing caseload of housing support work, collaborating with relevant local groups, local authority partners and law centres to progress families’ housing cases. They will learn from the barriers families tell us they face, develop CARIS Families’ housing advice service in response and use these learnings to contribute to campaigns for reform to temporary accommodation practices and policies locally and nationally.

In their first year, the Housing Rights Manager will work in partnership with housing solicitors at Shelter to write a Housing Information and Rights handbook tailored to the processes of our target boroughs. The handbook will aim to demystify the temporary accommodation system in our two boroughs, explain residents’ legal rights and help them understand their options. It will form a key part of the support we can offer and allow us to reach many more families in hostels than our small staff team can individually casework with.

This is an exciting opportunity to join a committed staff team of just 5, working in a person-centred and community-minded way to make a real difference to families on the frontline of inner-London’s housing crisis.

The Benefits

• Salary of £37,941 (full-time, 35 hours a week.)
• Hybrid working can be negotiated around core frontline delivery hours
• 25 days’ annual leave, plus Christmas week closure and bank holidays (pro rata)
• 6% employer pension contribution
• Ongoing learning and development opportunities
• Being part of a dedicated, supportive and inclusive team

Please complete the accompanying application form and return by Friday 14th December 2024 at 6pm.

INTERESTED?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

We particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who have lived experience of the impact of homelessness and/or temporary accommodation policy and practice.

Please note that this post is subject to an enhanced vetting and barring check.

No agencies please.

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses, coaches and empowers unemployed women for success at their job interview. After visiting Smart Works, 63% of clients secure a job within a month.

The Smart Works service is delivered in London, Manchester, Stockport, Glasgow, Edinburgh, Birmingham, Newcastle, Reading and Leeds. Over the past eleven years, Smart Works has helped over 40,000 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.

In April 2022, Smart Works launched a Three-Year Plan that will see the charity double the number of women helped annually from 5,000 to 10,000 women a year. We are on track to achieve this by expanding the reach of our existing centres and opening new centres in areas of need including Bristol; set to open in early 2025.

About this role

This is an exciting role that will lead the successful growth and delivery of the Smart Works events and community fundraising programme. Managing the Events Manager, Community Fundraising Manager and Retail Relationship Manager, you will work closely with the Partnerships Team to deliver exceptional events, raise vital funds and secure stock for clients and fundraising.

The successful candidate will be responsible for developing and implementing a robust Events and Community Fundraising strategy, to generate £800k+ of in-year income, and bolster future financial and community engagement opportunities. The candidate will also work closely with the Head of Wardrobe, growing partnerships with retail brands which support Smart Works’ activities.

We seek an excellent events manager, with experience in delivering end-to-end events, as well as demonstrable experience of fundraising through challenge events and regional community fundraising. An ability to juggle conflicting priorities and exceed set targets will be key.

Smart Works has a collaborative environment, with dynamic teams and ambitious plans. It is also a rewarding place to work and a lot of fun, with valuable opportunities to attend nationwide fundraising activities, expert leadership panel discussions, fashion sales and exclusive events.

If you are a dynamic, proactive self-starter, with a sense of urgency and exceptional organisational skills, then this could be the ideal opportunity for you. We would love to hear from you.

How to Apply

Please read through the full job description and then please submit a CV and a cover letter which answers the following questions by 5pm on Sunday 24th November. Your application should be addressed to Hannah Sanders, Director of Partnerships.

1. How is Smart Works an effective cause with which to raise money from events and community fundraising? (Max 400 words)
2. What experiences and skills do you have that make you well suited for this role? (Max 400 words)
3. What are the key components to successfully delivering a programme of events? (Max 400 words)

First round interviews will take place online on 29th November or 2nd December and second round interviews will take place in person in London on 9th December. 

Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.

AI Training Programme Manager

Place of work: Remote-based with regular travel to London for events and meetings 

About Media Trust 

At Media Trust, we believe when everyone has an equal voice, we’ll get to a more equal society. That’s why we connect media organisations with charities and under-represented talent to empower the third sector and advance media representation.  

We design and deliver innovative and impactful training for charities so they can communicate more effectively to support their communities and drive social change. We also match charities with media industry volunteers for hands-on support.

At the same time, we provide under-represented talent with the skills, access and mentoring to progress their careers in the media and creative sectors.

For more information about Media Trust’s work, see our 2023 Impact Report. 

About the role 

Are you passionate and knowledgeable about delivering training in AI and keen to apply your skills to lead a purpose-driven project? 

In partnership with the Centre for Public Impact with support from the Google AI Opportunity Fund, Media Trust is launching a pioneering new programme and we're looking for an experienced programme manager to lead on its delivery.

You will be empowering charities and under-represented creative talent, helping them gain AI skills to bridge the growing AI divide and prevent marginalised communities from being further excluded or disadvantaged. 

The programme will provide AI essentials training to two of Media Trust’s key beneficiary stakeholder groups: (i) small charities advocating for and supporting marginalised communities, and (ii) talent from under-represented backgrounds working, or aspiring to work, in the media and creative industries.

The programme is funded by Centre for Public Impact with support from the Google AI Opportunity Fund and we'll delivering free bespoke AI training developed by Google and external partners.

You will be responsible for designing the delivery calendar and managing the launch and delivery of this ambitious programme, which will run from January to December 2025. You will also manage the MEL (measurement, evaluation and learning) processes for the programme and produce a quarterly progress report for the programme funder.

You will provide insights and learning from the programme to help Media Trust design new AI-related and other digital skills training programmes for charities and/or creative talent from under-represented backgrounds. 

Key responsibilities 

Programme Management and Evaluation 

• Programme Management: Oversee the launch and delivery of this groundbreaking programme, ensuring all activity runs to schedule and on budget 

• Training Coordination: Plan, recruit and deliver training for 8 separate cohorts of c25 participants per cohort, coordinating with partner organisations, trainers and programme participants

• Participant Engagement: Recruit and engage programme participants, encourage participation and retention, support any accessibility needs and ensure the training aligns with participants’ needs and expectations 

• Training Content Development: Work closely with the trainers to create engaging, practical and tailored content, activities and resources to maximise learning 

• Monitoring, Evaluation, and Reporting: Manage the collection and analysis of programme data and insights, ensuring impact is evidenced with high-quality data and compelling case studies

• Budget Management: Manage the programme budget, providing accurate and up-to-date financial reporting

Partnerships: 

• Cultivate Relationships: Build and maintain meaningful relationships with charities and under-represented creative talent, creating collaboration opportunities 

• Networking: Represent Media Trust at third sector or media industry events to enhance our visibility and raise the profile of our work 

• Insights for New Programmes: Share latest trends and programme-related insights to help Media Trust secure new funders/partners for additional AI and digital skills training programmes for charities and/or creative talent from under-represented backgrounds

Marketing and Communications: 

• Programme Promotion/Recruitment: Work closely with the Marketing and Communications (MarComms) team to develop compelling promotional copy tailored to each target cohort

• Other Programme-Related Comms: Work closely with the MarComms team to write blogs, case studies and presentations about the programme and its impact

What we are looking for in you 

Essential Skills: 

• At least five years' experience of designing and delivering AI and digital skills training programmes, including facilitating workshops, training sessions and events

• Familiarity with AI and digital tools and a passion for staying informed and up to date with AI and digital trends.

• Proven skills in managing both in-person and online events, including participant and trainer coordination and logistics management

• Strong written, verbal and interpersonal skills; able to produce engaging and clear content for different audiences and communication channels

• Strong organisational skills, with the capacity to plan, prioritise, and manage multiple workstreams and deadlines effectively 

• Experience of effective budget management 

• Experienced in data analysis, monitoring and evaluation to support the assessment and communication of impact

• Proactive and takes initiative; can work effectively with minimal supervision

• Commitment to equal opportunities and Media Trust’s values 

Desirable Skills and Experience: 

• Experience of working with small charities and/or under-represented talent working in or aspiring to join the media and creative industries

• Background in the digital, media or creative sectors 

The above job description is a guide to the work you may be required to undertake but does not form part of your contract of employment and may change from time to time to reflect changing circumstances. 

Working at Media Trust  

Media Trust is an ambitious charity, full of passionate people. We are a small and dynamic team that works collaboratively and supports each other to achieve our vision of a more representative media and equal society where everyone has a voice. We are looking for motivated, agile, and value-driven people to join our team.  In return we offer: 

• Remote working with a monthly co-working allowance

• 30 days annual leave (plus bank holidays) 

• Flexible First employer 

• Opportunity to work flexible hours 

• Pension contributions

• 2 volunteer days each year

• Opportunity to attend up to two Media Trust Open Courses each year at no cost to you 

Flexible working at Media Trust  

Media Trust values and respects all differences in people (seen and unseen). One of the ways we do this is by actively encouraging staff to work in ways that best suit their needs and our flexible working policy outlines many of the options available, such as part-time and term-time working, job sharing, home working and working compressed hours. Please talk to us at the interview about the flexibility and equipment or other support you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

Media Trust values diversity and is an equal opportunities employer. 

Registered Charity no. 1042733 

# Programme Manager 

About SafeLives

We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.    

Last year alone, more than 11,000 professionals working on the frontline received our training. Over 87,000adults at risk of serious harm or murder and more than 109,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last seven years, more than 5,000 perpetrators have been challenged and supported to change by interventions we created with partners, making almost 17,000 adult and child victims of their abuse safer.

Together we can end domestic abuse. Forever. For everyone.

The Role

Our influencing work is changing the UK conversation about domestic abuse, with both national
and locally based elected representatives and the officials and colleagues who work alongside them.

As our Policy and Public Affairs Manager, you’ll lead impactful policy initiatives that align with our mission to end domestic abuse and to ensure support for the whole family, preventing harm, reducing risk and supporting recovery. Working closely with our Head of Public Affairs and Policy, you’ll develop strategies which will amplify our voice and the voice of survivors, and deepen our policy engagement, particularly in relation to multi-agency work, health and family justice.

You will be joining the organisation at a pivotal moment as the new Government makes an explicit commitment to halve VAWG in ten years, including planning a new strategy and a number of new Bills to support this mission This provides an unmissable policy development and influencing opportunity to ensure that SafeLives’ priorities for improving the response to domestic abuse are taken forward by Government.

This is an ideal role for a dynamic and experienced policy manager with a commitment to social change and the prevention of domestic abuse.

You will be based in our London office and/or remote working, with regular meetings in London and occasional travel to other locations around the UK, including our Bristol office.

Benefits

• 34 days' holiday incl. public holidays
• Flexible working e.g. compressed hours
• Cycle to work scheme
• Eye care vouchers
• Pension scheme with 4% employer contribution
• Childcare vouchers
• Employee assistance programme
• Clinical supervision
• Holiday purchase scheme to buy up to an additional 5 days
• Enhanced family leave policies
• Enhanced sick pay
• Professional development fund
• Individual learning budget
• Restorative practice training
• Time off in lieu 

If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.

Closing date: 9am on Monday 2nd December 2024.

SafeLives is a committed provider of equal opportunities for all; please see our job description for full details.

No agencies, please.

The Katie Piper Foundation are seeking a passionate and proactive Fundraising Relationships Manager to lead our supporter-led fundraising and corporate partnerships, while also supporting events and major donor stewardship. This role offers a unique opportunity to build and nurture impactful relationships, helping us grow our sustainable income to expand our reach and support for survivors.

You will work closely with the Head of Fundraising and Marketing, as well as our Communications Lead, to maximise our fundraising potential and amplify the charity's message. This is a part-time, dynamic role within a small, dedicated team where no two days are the same!

Key Responsibilities

• Relationship Building: Recruit, support, and manage relationships with individual supporters, corporate partners, and community groups, helping them reach their fundraising potential.
• Corporate Partnerships: Identify and secure new corporate partnerships, including charity of the year opportunities, sponsorships, and collaborative fundraising initiatives.
• Community Engagement: Develop supporter-led fundraising activities, encourage survivor involvement, and foster a diverse community of supporters dedicated to our mission.
• Event and Campaign Support: Play a key role in planning and supporting charity-organised and third-party fundraising events.
• Major Donor Stewardship: Collaborate with the team to engage and steward major donors, building long-term relationships that sustain our mission.

About You

You are a natural relationship builder with a creative and strategic approach to fundraising. You are highly organised, proactive, and able to inspire supporters and partners to achieve their fundraising ambitions. You’re comfortable working independently and as part of a small, collaborative team, bringing passion and commitment to each project.

Skills and Experience Required:

• Proven experience in fundraising, relationship management, or a related field
• Excellent communication and interpersonal skills
• Ability to work creatively and strategically to achieve fundraising goals
• Experience with corporate partnerships and community fundraising is desirable
• Strong organisational and time management skills
• Passionate about making a difference for survivors of life-altering burns and scars

Why Join Us?

The Katie Piper Foundation is dedicated to supporting survivors of life-altering burns and scars, empowering them to rebuild their lives with confidence. We provide life-changing, personalised burns rehabilitation, advocacy, and support to help survivors thrive. Join us in making a lasting difference!

• Opportunity to make a real impact in a unique and rewarding role
• Part of a supportive, close-knit team with a shared purpose
• Flexible, part-time hours in a dynamic, fast-paced environment

How to Apply

If this sounds like the perfect opportunity for you, we’d love to hear from you! Applications require CV and supporting statement.

Join us and help transform the lives of survivors of burns and scars. Together, we can make a real difference!

About CoppaFeel!

CoppaFeel! are the UK’s only youth focused breast cancer awareness charity, and we’re on a mission to get every 18-24 year old checking their chest. We educate people on the signs of breast cancer and encourage them to check their chests monthly, so that if they notice something unusual they are empowered to contact their GP and advocate for themselves.

We do this because when diagnosed early, breast cancer treatments are more effective and survival rates are higher. Early detection can save lives.

Breast cancer does not need to be detected late, and as long as we are here and continue to be supported by people like you, we will do all we can to make sure this doesn’t continue to happen.

The Role

In 2024 we commissioned ‘The CoppaFeel! Mobile’ - a fun and interactive awareness van, custom built to help us on our mission to reach more 18-24 year olds with our chest checking message. 

In 2025, the CoppaFeel! mobile will attend a diverse range of events across the UK, creating in person awareness opportunities. We’re looking for an experienced events/operations person to make this role their own. You will be responsible for all event planning and logistics, staffing plans and van maintenance. 

This is a hybrid role, with the expectation that you will attend the London office 2 days per week. Due to the nature of the role you will also be expected to attend events and there will be occasional weekend working; you will be awarded TOIL for any out of hours events and weekend work.

You will report to the Head of Marketing and sit within the Marketing team. You will potentially line manage support staff during the summer months. This role will work closely with the Marketing, Education and Fundraising teams.

This is a fixed term role for 1 year.

Duties & Responsibilities 

• End to end planning of the yearly events schedule including scoping out which events fit with our event strategy, and managing the logistics, schedules, staffing, accreditation, and parking permits of ones we attend.
• Manage staffing and volunteer rotas for the events including briefing, management.
• Manage travel and accommodation plans as some events will involve overnight stays.
• Represent CoppaFeel! at events, communicating our chest checking message to the general public.
• Work closely with the Marketing Manager to ensure activations and promotion staff stay close to brand messaging.
• Manage awareness materials stored in the CoppaFeel! mobile and ensure the van is packed/unloaded pre and post events.
• Create and maintain equipment logs.
• Manage the safe parking and light maintenance of the vehicle.
• This role will need to attend some but not every event in the calendar which may require working across weekends (TOIL will be given). You will be responsible for overseeing the activations, and be the main point of contact for all event planning activity.

Skills, Experience, and Qualifications

Essential

• Previous experience in an events or operations role.
• Experience in managing event schedules and internal planning docs.
• Experience of managing event logistics including permits, staffing and event accreditation.
• Knowledge of event best practice, particularly in relation to safeguarding, sustainability, health and safety, and compliance.
• Excellent communicator with ability to work with internal teams, volunteers and event partners.
• Excellent organisational skills, with the ability to work independently and manage multiple and conflicting priorities.
• Good knowledge of the UK event scene.
• A clean UK driving license.
• A confident driver and happy to occasionally drive distances.

Desirable

• Experience of working at events that primarily attract 18-24 year olds.

Application information

Applications will close on 25th November 2024 with the aim to commence interviews W/C 2nd December 2024. 

CoppaFeel! reserves the right to close the vacancy early in the event that we receive a high number of applications before the closing date.

Main benefits, Terms & Conditions

Annual Leave: 22 days pro rata (plus public holidays). Additional Leave: 1 day of leave on our Founder’s Cancerversary, birthday leave, plus office closure over Christmas.

A hybrid of office and flexible, working Daily Flexi Time: starting anytime between 8am and 10am. Working from home up to 3 days per week (pro rata).

Training: We have a budget each year for employees training and development plans.

Equality, Diversity & Inclusion Statement

At CoppaFeel!, we support a diverse range of communities and we understand that diversity within our team is central and crucial to meeting the needs of the young people we exist to serve. We strongly encourage applications from Black, and people of colour, LGBTQIA+ candidates, candidates with disabilities, from men, and from those with a lived experience of cancer because we would like to increase the representation of these groups within the charity.

We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We recognise the value in encouraging a diverse range of perspectives, skills, experience and knowledge at the charity.

While the successful candidate will be selected purely on merit, in the event of a tie between two candidates with equal suitability, we may select a candidate with lived experience of the issues we are seeking to address through our work.

We are a Disability Confident Employer and we commit to offering an interview for all applicants with disabilities who meet our required criteria for the role. If you have any accessibility requirements or need any adjustments for the interview process please get in touch.

About the role

Join WorldSkills UK as a senior programme manager to lead the award-winning Centre of Excellence, where you’ll drive transformative change in workforce development and education on a national scale. We’re looking for a dedicated, results-oriented leader with a proven track record in managing and delivering impactful workforce development programmes. In this role, you will lead a team, ensuring high-quality outcomes, strengthening stakeholder partnerships, and making a measurable impact on teaching, learning and assessment across the UK.

Role purpose

The Centre of Excellence is WorldSkills UK’s flagship programme, dedicated to transforming the quality of teaching, learning, and assessment across Technical and Vocational Education and Training (TVET). This pioneering programme drives innovation and raises standards by delivering world-class training and development opportunities for educators, ultimately enhancing outcomes for learners and ensuring the UK’s global competitiveness in skills excellence. As Senior Workforce Development Manager, you will lead the programme management of the Centre of Excellence, playing a pivotal role in advancing its mission. You’ll oversee a growing network of member institutions committed to achieving excellence by integrating international expertise and best practices from around the globe. Your leadership will ensure the Centre of Excellence influences every aspect of teaching, learning, and assessment, setting new benchmarks that elevate the quality of education across the sector.

Key tasks and responsibilities

1. Programme management:

Provide effective programme management ensuring the Centre of Excellence operates at the highest standards, with strategic oversight of all workstreams, including stakeholder engagement, resource management, and performance monitoring.

• Leading the programme’s strategic planning and execution, ensuring that all workstreams—including budget management, timelines, and resource allocation—are closely aligned with overall objectives. Proactively address challenges to maintain programme momentum and achieve milestones effectively.

• Building and maintaining strong relationships with both internal and external stakeholders to support programme success. Facilitate effective communication and alignment across teams, partners, and member institutions, promoting active engagement and collaboration throughout all programme phases.

• Establishing and overseeing a robust framework for monitoring and evaluating programme performance, focusing on impact assessment and continuous improvement. Provide regular reports on outcomes and insights, manage risks to ensure programme goals are met, and utilise evaluation data to inform strategic adjustments that enhance programme effectiveness.

• Overseeing the marketing and communication activity to promote the programme, ensuring it is visible and well-positioned among key audiences and stakeholders. Collaborate with the marketing team to develop targeted campaigns that highlight programme achievements, generate interest, and enhance engagement within the Centre of Excellence network and wider education and skills sector.

2. Network member Management:

Lead and execute a comprehensive member engagement strategy, driving value through targeted onboarding, recognition programmes, and an evolving account management framework to foster long-term member satisfaction and retention. Oversee tracking and analysis to inform strategic improvements and identify growth opportunities that align with the Centre of Excellence’s mission to expand impact.

• Developing and implementing a member engagement strategy, ensuring that institutions gain significant value from their involvement in the Centre of Excellence to include a recognition and awards programme to reward and celebrate members’ excellent practice and engagement with the Centre of Excellence.

• Providing strategic oversight to the enrolment and validation process for new members, ensuring that new institutions meet the Centre of Excellence’s standards, and work closely with the Network Member Manager to streamline onboarding, guaranteeing a positive initial experience that sets the stage for long-term involvement.

• Overseeing the tracking and evaluation of member engagement, using data to identify trends and areas for improvement. Provide regular updates on membership retention, engagement levels, and impact to leadership, and work with the Network Member Manager to develop strategies based on these insights.

• Identifying growth opportunities and enhancements to the programme offerings that can address emerging industry needs, supporting the Centre of Excellence’s mission and expanding its reach and impact.

3. Workforce Development:

The Senior Workforce Development Manager will lead a team of High Performance Skills Coaches to design, implement, and continuously improve a world-class teacher training programme. By incorporating global insights and innovative practices, this role ensures that the programme enhances teaching quality and raises educator capacity to deliver world-class education.

• Utilising insights from international benchmarking and emerging trends from global partners to incorporate cutting-edge methodologies and world-class standards into the teacher training programme.

• Leading a team of Skills Coaches to guide the development and delivery of high impact teacher training experiences, focusing on practical and solutions focussed strategies underpinned by international best practice that improve teaching, learning, and assessment.

• Overseeing the planning and scheduling of training activities to align with the academic calendar, ensuring that sessions are well-timed and accessible to educators throughout the year. Collaborate with the Marketing and Communications teams to promote training opportunities, generate demand, and expand programme reach, actively engaging member institutions and their teaching staff.

• Establishing robust tracking and evaluation systems to monitor programme outcomes, using data to measure the effectiveness of training content and delivery. Analyse engagement and impact metrics to inform ongoing improvements, ensuring alignment with Centre of Excellence goals and maintaining the programme’s reputation for excellence.

4. General responsibilities for a Senior Manager

In addition to the key tasks and responsibilities set out above, all employees at this level are expected to:

• Manage, support and motivate allocated staff to successfully deliver activities/tasks.

• Manage resources (including staff, volunteers, suppliers, and partners) so that all project elements are delivered to acceptable standards on time, to budget and meet the required specifications and objectives.

• Contribute to a performance driven culture ensuring outcomes and activities are continuously monitored, reviewed, and evaluated against grant KPIs, resolving issues, and initiating appropriate corrective action.

• Establish a strong mechanism to measure impact, capture, report, and transfer intelligence across programmes of work.

• Produce requirement specifications in line with WorldSkills UK’s procurement strategies for all outsourced activity.

• Maintain WorldSkills UK’s established management policies for dealing with risks and issues for the Workforce Development team and the wider organisation.

• Contribute to the successful delivery of WorldSkills UK’s strategic priorities and annual business objectives.

• Promote and comply with WorldSkills UK’s Employee Handbook and the policies contained therein with particular reference to those related to Health and Safety and on equity, diversity and inclusion.

• Carry out any other duty as may be reasonably assigned that is consistent with the nature of the job and its level of responsibility. 

Person specification Key:

[E] Essential / [D] Desirable.

Qualifications and experience:

• Experience in leading and managing workforce development programme or membership management in Technical and Vocational Education and Training (TVET) [E].

• Experience working as a manager within education or business with a focus on TVET [E].

• Experience managing multi-stakeholder education and training programmes for TVET teachers and trainers [E].

• Experience in leading or managing large scale complex programmes in the publicly funded sector [E].

Knowledge and skills:

• Knowledge and understanding of current policies and reforms in further and higher technical education, apprenticeships, and T Levels [E].

• Strong programme and budget management expertise [E].

• Ability to implement change initiatives, focusing effort and commitment on making change work [E].

• Ability to absorb and evaluate complex information quickly and use this to construct and manage robust plans which deliver the required strategic objectives [E].

• Understands consequence of actions and long-term impact and / or wider implications of decision-making process [E].

• Ensuring issues, dependencies and risks are identified, assessed, mitigated; ensuring delivery is in line with organisational prioritise [E].

• Able to influence, negotiate and manage the action of others, including remote teams [E].

• Able to develop and manage highly effective relationships and coordinate a range of partners and stakeholders both internally and externally to successfully deliver objectives [E].

• Proven ability to drive member engagement and retention strategies [E].

Personal qualities and attributes:

• Very reliable and with a high level of probity [E].

• Able to work to own initiative with broad direction [E].

• Able to think creatively and solve problems [E].

• Flexible in working methods and ideas [E].

• Excellent team player and collaborative approach to work [E].

• Enthusiastic and able to motivate others [E].

Special circumstances:

• Prepared occasionally to work outside normal hours [E].

• Prepared to travel within the United Kingdom [E].

• Able to spend time away from home [E].

This role is office based (as above) but with flexible hybrid working. It is expected the postholder will attend the office at least once or twice a week.

Full time working hours are a minimum of 35 hours per week, normal working hours are 09:00 to 17:00 Monday to Friday although we pride ourselves on having a flexible approach to our working practices and service delivery and are happy to discuss flexible working options, including part time, with suitable candidates.

25 days’ annual leave [which will increase by one additional day for each completed year of service up to a maximum of 30 days] plus public and bank holidays.

Reasonable adjustments will be offered to all candidates and every stage of the recruitment process.

Age UK has an exciting opportunity to join their fantastic team in Kentish Town, Northwest London!

We are recruiting for a Shop Manager to manage the day to day running of our Kentish Town store.

As Shop Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development.

Utilising your previous experience and excellent managerial skills, you will help maximise store sales and profits while ensuring our customers and donors receive an excellent shop experience.

This opportunity offers an excellent benefits package as well as the chance to work within a valued team, all working to raise funds for a charity that provides vital services and support to older people across the UK.

If you have a passion for retail and would like to use your skills within a charity that supports thousands of older people across the UK, then this may be the role for you!
Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)

To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.

You will have:

• Experience in a performance driven retail/customer centric environment
• Experience of managing people
• Ability to lift and carry bags of stock up to 10kg's
• Ability to build, retain and develop a team
• Strong drive to achieve results through others
• Ability to delegate, coach and listen
• Ability to manage time under conflicting priorities
• Ability to motivate self and others
• An open and adaptable approach to change and be able to support others through it
• Experience of communicating with a diverse workforce and customer base
• Ability to establish and maintain successful retail processes and merchandising
• IT literacy and numeracy skills

What we offer in return:

• A 35 hour working week
• 25 days holiday + bank holiday allowance
• A generous pension - we will contribute 8%
• Great discounts and rewards through Blue Light Card and BenefitHub
• Life assurance, Bupa health cashback plan
• Tickets for Good - Free and discounted tickets for events

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Role Title: Temporary Operations Manager (Maternity Cover)
Salary: £41,463.70 FTE per year (pro-rata to 4 days per week)
Contract length: 12 months (fixed term) March 2025 to March 2026
Location: Hoxton, London UK

Deadline for applications: Sunday 19th January 2025
Shortlisting / Interviews: second half of January 2025
Start Date: March 2025

Counterpoints Arts is a leading national organisation working at the intersection of arts, migration and social change. For 12 years, Counterpoints Arts has been at the vanguard of cultural commissioning and practice, supporting and producing the arts by and about migrants and refugees, ensuring that their contributions are recognized and welcomed within British arts, history and culture.

The range of Counterpoints Arts’ work has grown considerably since it was founded in 2012 and we are now seeking someone to lead on Operations Management whilst our current Operations Manager is on maternity leave. This role is key to ensuring the smooth running of our charity’s operations, including overseeing day-to-day administrative, financial, and HR functions. The successful candidate will be highly organised, proactive, and have a strong background in charity operations or a similar role within the nonprofit sector. We are particularly interested in recruiting someone whose values align with the charity's mission and overall team culture.

Counterpoints Arts aims to attract and retain talented people from all backgrounds to its team. We particularly welcome applications from those who have been historically excluded from the cultural sector, including people with lived experience of displacement, people of colour and other ethnic global majoraties, people who identify as LGBTQ+, disabled people and people from a working class background.

Responsibilities:

Overall, the role involves ensuring smooth daily operations and charity compliance, managing office administration, supporting team productivity and wellbeing, and liaising with external stakeholders and suppliers.

Finance and Fundraising:

• Ensure financial compliance and oversee bookkeeping, invoicing, and grant payments.

• Support budgeting, financial reporting, and planning with the Director.

• Monitor charity management accounts, project income, and expenditure.

• Manage year-end accounts, filing with the Charity Commission, and Company House.

• Write funding applications and reports, maintain funder relationships, and ensure grant reporting deadlines are met.

• Ensure provisional figures are submitted to various funders and entities

• Write narrative report to go alongside financial report for year end accounts

Board and Senior Management Team:

• Support the Director in preparing Board papers

• Support SMT meetings and assist the Board with reminders and actions

• Update the Risk Register every 6 months according to updates agreed at Board meetings

​HR and Policy:

• Lead on HR activities, annual leave, TOIL, pensions, and contract administration.

• Oversee payroll, recruitment, staff wellbeing, and compliance with employment law.

• Manage temporary staff and freelancers, and update HR policies as needed.

• Lead on the annual team training programme and supporting team with individual

  training ambitions

• Support all staff with wellbeing needs and help address issues with individual wellbeing.

• Organise team training, away days, and foster a positive team culture.

• Ensure staff adherence to policies (e.g., annual leave, sickness, TOIL) and promote

  inclusive work practices.

• Support with Risk Assessments and Safeguarding assessments and help respond to safeguarding concerns or incidents

• Support with Activity Planning

• Support with any placements/internships

• Organise annual DBS checks for all staff

IT:

• Manage all IT systems used by the team of staff and freelancers, including Slack and Google Workspace.

• Oversee CA website management including updates and resolving issues as needed with the web developers

• Communicate any server or IT issues promptly with the team

• Encourage best practice for cyber security to all team members and work with staff to resolve any cyber security issues that arise Compliance and Governance:

• Ensure legal and regulatory compliance, including Charity Law, Data Protection, Health & Safety and Employment Law, and support implementation of relevant policy with the Board and Senior Management Team.

Office Management:

• Manage office logistics, filing, GDPR compliance, and health and safety.

• Ensure safeguarding protocols are in place, reporting issues to the landlord/Building Manager as needed

• Manage insurance renewal and any issues with insurance throughout the year, including

  additional insurance premiums / cover and any claims

Required Experience:

• Proven experience in an operations or administrative management role within a charity, arts, or non-profit organisation.

• Strong financial literacy and experience managing budgets.

• Excellent attention to detail: Highly organised with a focus on accuracy, best practice and compliance.

• Knowledge of HR processes, including recruitment, payroll, and fostering positive work culture

• Ability to handle sensitive and confidential staff and organisational information

• Excellent organisational and project/task management skills.

• Strong written and verbal communication skills.

• Highly literate in IT: experienced with Word, Excel, Google Workspace, Slack, and other organisational software.

• Proactive and adaptable: able to take initiative, prioritise tasks, and adapt quickly to changing circumstances.

• Collaborative with excellent interpersonal skills, capable of working with a range of colleagues, stakeholders, suppliers and partners across the sector.

• Passionate about organisational planning and supporting teams to operate at their best.

Desirable Experience includes:

• Lived experience of displacement

• An interest in/passion for arts and migration

Values and Beliefs underpinning our work

Our work is organised around a set of core values and beliefs that guide our work and inform our decisions.

Our working culture, created through the interactions of our staff, volunteers, trustees, artists, partners and wider network, is based around the principles of mutual respect, collaboration, trust, care, generosity, transparency, accountability and deep commitment to our work.

We are dedicated to ensuring fairness and equity for all staff, regardless of their position, gender, age, race, religion, or background.

How To Apply

Please note that applicants must have a current legal right to work in the UK (this job does not qualify for the UK Skilled Worker Visa).

Please send the following documents to us by email with ‘Operations Manager (maternity cover)’ as the subject, by Sunday 19th January 2025:

• An up-to-date, comprehensive CV

• Covering letter (max one page) outlining how you meet the role and person specification criteria

• A completed Equality Diversity Form. Please download, complete and attach to your application form.

  We encourage applicants to apply even if you don’t feel like you meet every criteria, and please contact us if you have any questions or would like to arrange an informal chat about the role.

  We will review all applications and hold interviews in the second half of January 2025 with the successful candidate starting in March 2025.

Are you organised, persistent and able to manage and progress different tasks in a busy environment? Would you like to use your skills to ensure that those who are struggling financially get the help that they need? If that sounds like you, we might have a place for you at Ealing Foodbank.

We believe anyone in our community should have enough to feed themselves and their family. That’s why we provide three days’ nutritionally balanced emergency food to local people who are referred to us in crisis. We also offer additional advice and support to help people address the underlying issues.

Our work is made possible by a group of amazing volunteers and a small staff team. As Warehouse Manager you will make sure there is enough food in our warehouse and that this food is distributed to our centres. Most day you will work from our office to make sure everything runs smoothly. You will also work from our warehouse on busy day to support our warehouse volunteers.

Role: Warehouse Manager

Responsible to: Ealing Foodbank Manager

Based at: Warehouse (currently Hanwell) and office (currently West Ealing)

Salary: £35,000 per year (FTE)

Hours: 30 hours a week, spread over 5 days (+ occasional weekend days)

Annual Leave: 6 weeks a year + bank holidays

To apply: Please fill in the attached application form, no CVs.

Closing date: Monday 9 December 5pm
Please note, we're actively reviewing applications and interviews will be held on a rolling basis.

Responsibilities
Obtaining, managing, safekeeping and distributing the Food and Supplies necessary to ensure the smooth running of the warehouse and client centres. This includes stock management; procurement; running our warehouse together with our volunteers; arranging transport; liaising with client centres; managing staff and volunteers and arrange food collections and drives.

Please find the full job description attached. 

Requirements
This job is for you if:

• You are able to work independently as well as in a team
• You have excellent processing skills and are a good organiser
• You are able to lead a team
• You have excellent problem solving skills
• You have a heart for people and would love to work behing the scenes to support those who are facing difficulties

Ealing Foodbank is a Christian organisation. The post holder will need to be able to be comfortable with and respectful of the Christian basis of the organisation.

Please find the full Person Specification attached.

Location: London
Salary: Circa £105,000 + Attractive Benefits
Deadline for Applications: [9th December]

The Masonic Charitable Foundation (MCF), one of the UK's largest grant-making charities, is seeking a Group Finance Director to lead its financial operations. Funded entirely by Freemasons and their families, MCF’s mission is to build better lives by supporting individuals and communities in the areas of healthcare, education, and independence. Since its establishment in 2016, MCF has awarded over £150m in grants, impacting the lives of hundreds of thousands of people.

The new Group Finance Director will play a crucial role in overseeing MCF’s financial strategy, ensuring the charity’s long-term viability, and managing assets in excess of £400M. This role offers a unique opportunity to lead a skilled financial team and contribute to strategic decisions that impact MCF’s operations and charitable work.

Key Responsibilities

• Strategic Financial Leadership: Advising the Chief Executive and Board on financial strategy, ensuring comprehensive financial planning, accurate reporting, and compliance.
• Investment Management: Developing and managing MCF’s investment strategy, ensuring financial sustainability and growth.
• Relief Chest Operation: Overseeing the management of the Relief Chest, a key operation that handles charitable donations from Masonic units across the country.
• Team Leadership: Leading and developing the finance team, ensuring a high standard of financial management and operational efficiency.
• Board and Committee Engagement: Providing financial insight and reporting to the Finance Committee, Audit and Risk Committee, and Board of Trustees.

Experience and Skills

The successful candidate must be a professionally qualified accountant with significant post-qualification experience and a proven track record of contributing to financial strategy and decision-making at Board level, (ideally in the charity or not-for-profit sector). You will have robust Financial Management skills, experienced in overseeing financial operations within an SME organisation, balancing financial operations with a strategic outlook and the leadership skills to manage, inspire and influence your team and colleagues, promoting a culture of excellence and accountability. The post-holder will be an exceptional communicator, astute decision maker and capable of inspiring transformation in an organisation undergoing exciting change.

 Benefits

• Competitive salary (£105,000)
• 30 days of annual leave, plus bank holidays
• Private medical insurance
• Generous pension scheme
• Life assurance and employee assistance programme
• Professional membership subscriptions and support for ongoing development

Why Join MCF?

The Masonic Charitable Foundation is a key player in improving lives and communities across the UK. By leading the financial direction of MCF, the Group Finance Director will be at the heart of an organisation dedicated to making a positive difference. This is an exciting opportunity to help shape the charity's future and drive its strategic objectives forward.

How to Apply:
Interested candidates are invited to submit their CV along with a supporting statement (2-3 pages)

 Timeline

Application Deadline: 9th December

Shortlist: 8th January

1st Stage Interviews: 13th and 14th January (London Office)

2nd Stage: w/c 20th January (London Office)

Veterans Outreach Support (VOS) is an award-winning charity that offers welfare, wellbeing and mental health support and services to veterans of the UK Armed Forces and Merchant Navy in Portsmouth, Hampshire, and the Isle of Wight. They provide a Drop-In model of support, a welfare advice service, a range of peer-supported wellbeing activities and social groups, and access to psychology, psychiatry, and therapy services.

VOS has secured additional funding from the Armed Forces Covenant Fund Trust to continue the work of the Thrive Together programme (formerly VPPP) in the South East, which is designed to bring together a network of veterans’ support agencies that will take an informed approach across the South East region to ensure that there are connected pathways, which work well for veterans; that there are safe places for veterans to go, which connect into these pathways; and that volunteers and staff who support veterans have access to training and work closely with other organisations within veterans’ mental health pathways.

The Network and Partnership Development Manager will work with the Thrive Together Portfolio Manager and manage the Thrive Together regional ‘cluster’ Partners in defined geographical regions to identify and build a meaningful network of organisations delivering support to veterans, their families and carers. The Network and Partnership Development Manager will act as deputy Thrive Together Portfolio Manager as and when required.

The successful candidate will be able to demonstrate:

• Experience of building and maintaining positive relationships with a diverse range of stakeholders, partners, local groups and networks, with the ability to lead and motivate participation.
• Experience in planning, executing and overseeing events and joint projects from inception, including managing timelines and budgets, evaluating activity, and measuring outcomes and impact.
• Experience of maintaining accurate records and database of contacts.

We are seeking an individual with excellent project management and project planning ability and working knowledge of how partnerships fit into broader organisational goals and strategies, with strong emphasis on building and maintaining positive relationships with diverse stakeholders.

For more information, please contact Louise Portnall, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Location: Homebased / hybrid / within easy commute of Portsmouth and the South East. Some attendance at VOS headquarters will be required (Royal Maritime Club and Hotel, Portsmouth). Regional travel will be required, which will be funded by the Thrive Together programme.

Hours: 4 days a week in year 1 (30 hours a week) / 3 days a week in year 2 (22.5 hours a week)

Closing date: 24th November 2024. Applications are being reviewed by Charisma on a rolling basis, so please apply without delay to avoid disappointment.

Interviews with VOS will take place Wednesday 27th and Thursday 28th November.

Philanthropy manager

· Full time: 37.5 hours per week (we welcome flexible working requests)

· Hybrid working for the foreseeable future, with regular attendance, including Thursdays, at our central office:

• Pears Building, Pond Street, London, NW3 2PP

Other office days may be worked from our other sites at:

• Barnet Hospital, Wellhouse Lane, Barnet, EN5 3DJ
• Chase Farm Hospital, 127 The Ridgeway, Enfield, EN2 8JL

HOW TO APPLY

To apply for this post send your:

➢ CV (please include your last employer and dates of employment)

➢ Cover letter (please use your written statement to explain why you are keen to work at the Royal Free Charity and your suitability for the role as detailed in the role description. Please also consider when writing your statement that strong writing skills are important for this role).

Closing date for application: Monday 2nd December

Interview date: Friday 13th December

You must be eligible to work in the UK

Job Purpose

We are seeking a creative and driven philanthropy manager to join our team on a permanent basis. Working alongside members of the wider team, you will help deliver the best possible experience to some of the charity’s most committed donors through a mixture of bespoke events, personalised communications, and recognition opportunities across our hospital sites.

Specifically, this role will lead the team’s efforts in working with our mid-level donors, developing our first ever patrons’ programme and providing them with a gold-standard experience that ensures continued support of the Royal Free Charity.

You will play an important role within our philanthropy & campaigns team, helping to build relationships, and increase income, in a pivotal year for the charity. The role will offer significant scope for development, giving you the opportunity to grow your relationship-building, communication, and project management skills in a supportive, ambitious, and high-performing team.

The role reports to the senior philanthropy manager.

Responsibilities

Leading the Royal Free Charity’s patrons’ programme

· Lead all aspects of the Royal Free Charity’s patrons’ programme, from recruitment through to stewardship and renewal efforts.

· Work with senior stakeholders to develop and launch a new strategy for the programme, illustrating the potential overlap between patronage and other areas of support for the charity, as well as opportunities to uplift levels of support or additional gifts.

· Manage the day-to-day delivery of the patrons’ programme including coordinating the renewals process and responding to enquiries.

· Effectively promote the programme across a range of audiences, working with colleagues to identify and recruit prospects and deliver retention activity to uplift individuals to patronage and beyond.

· Develop and deliver the engagement programme for patrons, collaborating with colleagues on stewardship and cultivation plans including a programme of communications and touchpoints, including events.

· Draft engaging materials, such as letters, invitations, and thank you communications, to ensure patrons feel valued and have a positive donor experience.

· Support colleagues who manage relationships with patrons by ensuring key materials are shared, and monitoring when annual renewals are due.

· Manage updates to patron recognition across our hospital sites, ensuring names are listed in accordance with donor wishes, and are added or removed at the appropriate time. 

Leading the Royal Free Charity’s mid-level programme

· Alongside the patrons’ programme, lead and deliver a mid-level giving retention and recruitment strategy, for donors giving between £1,000 and £10,000 to the charity each year, working with colleagues to understand potential opportunities for uplift in giving.

· Support the development and delivery of engaging events, and bespoke communications for mid-level donors.

· Ensure that mid-level donors have the best possible experience of giving to the charity, by engaging with colleagues on the development of appeals to this audience, stewarding those giving at this level, and attracting new supporters to grow the programme.

· Contribute to analysis and commentary on the performance of the programme.

· Work with the public fundraising team to thank mid-level donors to fundraising appeals, creating updates and reports, and providing an excellent supporter experience to maximise the opportunity for a longer-term relationship beyond specific appeals.

· Work closely with charity colleagues and external suppliers to ensure fundraising activities are delivered to agreed plans, budgets, and timelines.

· Support the fundraising activities of the wider philanthropy & campaigns team through identifying donors who may give major gifts or be interested in legacy giving.

Cross-team working and individual development

· Lead the team’s work in stewarding existing legacy pledgers.

· Build relationships across the charity and with Royal Free London staff to enhance own work, raise the visibility of fundraising, and identify opportunities for collaboration.

· Represent the philanthropy & campaigns team, where appropriate, on cross-charity projects.

· Take time for personal development, contributing learning and ideas to the wider team.

· Keep up to date with fundraising sector trends and how they can be applied to our work.

· Undertake any other tasks commensurate with the role.

This job description is not exhaustive; the role will include other tasks and responsibilities commensurate with the post and subject to change to meet legislative requirements.

PERSON SPECIFICATION
Qualifications

No specific qualifications are required for this role.

Experience

Essential

· Experience in fundraising and donor development in the charity or cultural sector, or a similar setting.

· Experience of working with supporters, customers, clients, or the general public, delivering an excellent service on the phone, in person, and in written communications.

· Experience of creating high quality written documents, such as tailored letters, proposals, slide decks, or other professional materials.

· Experience of planning, delivering, and evaluating a project from start to finish.

Desirable

· Experience of developing longer term relationships with supporters, clients, or equivalent audiences.

· Experience of leading on the creation and implementation of innovative events that are tailored towards a specific audience’s interests.

· Knowledge of fundraising regulations and best practice including Gift Aid and GDPR.

Skills and knowledge

· A keen interest in the fundraising sector, with a desire to learn and grow in the role.

· A passion for relationship-building, and working with a diverse range of audiences.

· Exceptional customer service skills.

· A positive can-do attitude and approach towards problem solving.

· Outstanding organisation skills, with the ability to juggle workload whilst maintaining an excellent service level to donors, charity colleagues, and external suppliers.

· A collaborative approach to working with other members of the team and senior stakeholders.

· Excellent written communication skills, with a strong eye for detail.

· Ability to deal with sensitive information in a confidential and professional manner.

· Comfortable with, and interested in, working in a healthcare related setting.

· Excellent IT skills, including a thorough knowledge of MS application (Word, Excel, PowerPoint and Teams), and a willingness to learn new skills, such as how to use the relationship management database, Raisers Edge NXT.

· Engagement with equal opportunities, diversity and inclusion, and a commitment to act in accordance with best practice in these areas.

BENEFITS

Core benefits

· 25 days of paid holiday, plus three day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part time employees).

· A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we’ll match your contribution up to 9%.

· A sick pay package that offers one month’s full pay and one month’s half pay in any 12-month period if you’ve been with us for less than two years. This rises to two months’ full pay and two months’ half pay in any 12-month period after two years of continuous employment.

· Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.

· A flexible working policy to support our employees’ work/life balance.

Support for your financial wellbeing

· Expert financial advice from our financial partner, the London Credit Union

· Salary Sacrifice Scheme

· Savings on purchases with the Blue Light Card

· Our Death in Service benefit

Support for your health and wellbeing

· Subsidised gym, pool and classes at our Rec Club in Hampstead

· Secure bicycle parking and shower facilities at our Hampstead site

· Fortnightly guided meditation

· Free massage therapy from our complementary therapy team

· Menopause peer support group

· Employee Assistance Programme offering 24-hour access to free confidential

advice and support on work and personal issues.

Fundraising department

Our dynamic fundraising department generated £4.5 million through donations in 2023/2024, and we are now preparing for an ambitious multi-million-pound campaign in support of a ground-breaking cancer centre on the Royal Free Hospital site.

We pride ourselves on being supporter focused and agile, working at the heart of the charity to deliver impact for patients and staff across our hospitals.

Responsible for attracting and retaining donors, and delivering an outstanding supporter experience, the fundraising department comprises two teams which work closely together to achieve our shared objectives:

· Our Philanthropy & Campaigns team builds relationships with individual philanthropists, trusts, foundations, corporate organisations, and intermediaries, giving or facilitating donations of £10,000 or more to the charity each year. They lead major appeal activity for the charity, currently focused on the acquisition of a new surgical robot, our forthcoming cancer campaign, our essential volunteering, complementary therapy and support services, the charity’s first patron programme, and special events to support these activities.

· Our Public Fundraising team harnesses the support and energy of individuals and groups, helping them to give back in the way that works for them. This includes committed giving, in memory support, gifts in wills, and fundraising events and challenges. Our database and supporter care teams sit within public fundraising, with their work underpinning and supporting the entire department.

Building on our achievements, our board of trustees has agreed to invest in expanding the fundraising team to develop a sustainable infrastructure that will support our growth ambitions.

About the role

We are seeking a dynamic Operations Manager to lead the next phase of our development, building on the strong foundation we've established.

In this key leadership role, you'll ensure smooth, efficient operations across all functions, including finance, HR, facilities and communications, managing a small, dedicated team. Your work will directly support our teams in delivering vital services, reaching key targets and achieving our mission, offering you the chance to make a lasting impact in a growing, purpose-driven organisation.

This fast-paced role requires a proactive, resourceful individual who can manage daily operations while considering the bigger picture to implement new ways of working. As part of the Senior Management Team, you'll also help shape and deliver our organisational strategy.

Additionally, you will have the unique opportunity to co-lead our participation in the London Communities Human Rights Programme, a four-year project aimed at embedding a human rights-based approach in all areas of our work, in collaboration with the British Institute of Human Rights.

Key Responsibilities

• Finances
  • ​Ensure robust financial management and controls, supported by the Director and an external financial consultant, with a focus on achieving value for money; effective risk management; timely and accurate reporting; increased financial literacy within the organisation and efficient use of resources.
• HR
  • ​Lead the development and implementation of HR initiatives, systems and procedures that are efficient, aligned with best practices and reflect our values and strategic goals. Ensure staff are well-supported, with a robust performance management system in place across the organisation. Collaborate with the Senior Management Team to foster a learning culture, enabling staff to work at their best and achieve success as a team.
• Facilities and Compliance Management
  • Ensure efficient management of facilities and full compliance with legal and regulatory requirements across health and safety, data protection, cybersecurity and other operational standards. Collaborate with the Senior Management Team to uphold quality standards, including the Advice Quality Standard, Office of the Immigration Services Commissioner, London Youth Quality Mark and Investing in Volunteers.
• Other
  • Oversee the management of IRMO’s social media platforms and website
  • Oversee the organisation of key events, including our Annual General Meeting, staff meetings, training sessions, strategy day and other organisational events
  • Lead, inspire and manage the Operations team in line with IRMO's policies and procedures, supporting team members to achieve their full potential

Person Specification

• Essential
  • At least three years of experience in a similar role
  • Strong understanding of finance and budget management for an organisation of IRMO’s size (£850,000 turnover)
  • Experience with QuickBooks or similar accounting software
  • Understanding of UK employment law, HR best practices, health and safety, data protection and safeguarding
  • Excellent written and spoken communication skills in English
  • Tech-savvy, including knowledge of Google Workspace and Microsoft applications
  • Strategic understanding of how financial and operational management supports service delivery, with a commitment to continuous improvement
  • Skilled in streamlining systems, processes and procedures for enhanced efficiency
  • Proven ability to take ownership of projects from conception to completion with minimal oversight
  • Highly organised, able to manage workloads and balance tasks effectively in a fast-paced environment
  • Adaptable and proactive, capable of solving problems independently with limited resources
  • Excellent interpersonal skills, with a collaborative approach and the ability to handle sensitive information discreetly
  • Understanding of charity governance and the challenges facing the charity sector
  • Strong understanding of issues facing migrants in the UK, particularly the Latin American community
  • A commitment to IRMO's vision, mission, and values
• Desirable
  • AAT Level 3 Advanced Diploma in Accounting (or equivalent) or equivalent work experience
  • Ability to communicate in Spanish and/or Portuguese

We aim to recruit the most suitable candidate for each role and welcome applications from individuals of all backgrounds. We particularly encourage applications from individuals who identify as members of underrepresented or minoritised groups, as well as from Latin Americans and those with lived experience of the immigration and asylum system, to better reflect the community we serve.