Group Activity Support Manager Jobs in Lambeth, Greater London

Join one of the the nicest and most innovative digital and content teams in the charity sector!

It’s an exciting time to join Kinship as our Website Content Manager. In September 2024, we launched our new website. It’s received excellent feedback from kinship carers and we now want to build on this success and ensure kinship carers in England and Wales can access the right advice, information and training through our website.

You’ll be joining a growing organisation where you’ll have brilliant opportunities for personal development and training to support you in your role.

You’ll sit in the Services and Digital Department, in the Digital and Content Team. Our department comprises of the Training, Advice, Peer Support, Programmes and Database teams.

About the role:
As our Website Content Manager, you’ll manage the content production for our website based on user needs, analytics and research. You’ll own the website governance including the process for creating new website content and updating and maintaining current content. You’ll work with 'digital and brand champions’ across the organisation, providing training and support for chosen colleagues in each team to update the website.

You’ll work closely with Content Designer colleagues who will create new content for advice, training and information. You’ll be responsible for supporting other content creation and the overall maintenance of the website content.

You’ll also work closely with the communications and policy teams to align with our organisational social media content strategy, digital marketing and core objectives (including our influencing, campaigning, research and policy work).

The right person will need to work collaboratively with colleagues across Kinship and be used to working in cross-functional teams. You’ll need to be curious, detail-oriented with an improvement mindset.

The type of person we’re looking for:
You’ll bring your storytelling, passion, problem solving, curiosity, consciousness and excellent communication skills to your role. You’ll need to be structured in your approach to managing governance processes and website editorial – so you’ll be a complete finisher with excellent attention to detail and an ability to meet deadlines.

A positive mindset is key to being part of the team, as is thinking creatively to problem solve and being empathetic to colleagues.

Working with kinship carers to ensure meaningful participation and being respectful of their lived experience is an important value in how we work.

The team work remotely, but there is the option to work from our office in London. This role will require flexibility for occasional travel in England and Wales.

Key responsibilities:

Website content management:

• Develop and lead a website governance process (including sign-off), supporting colleagues to proactively schedule and create new website content, taking ownership of deadlines using Asana.
• Develop a website content strategy over 12 months alongside content designers, aligning with organisational objectives and goals.
• Develop and train digital and brand champions across the organisation to help them write in plain English and create web content that meets the objectives of their team and our website.
• Work closely with the communications and policy teams to align with their strategic external content strategies (including social media and email marketing campaigns) and help plan website content as part of the Editorial Board.
• Collaborate with colleagues to maintain the organisational style guide on Notion.so and be a champion for its use across our website communications.
• Provide website content template pages that support teams can use to structure and write accessible content and provide editorial oversight and final sign-off (web pages / information sheets / film / podcasts / workshops).
• Update and oversee the governance of our Kinship Compass tool, which enables kinship carers to search for information, support and advice in their local area .
• Be the first point of contact for content requests and scheduling for website updates.
• Prepare regular reports to the Head of Digital and Content (and other colleagues) as required.
• Manage external freelancers where appropriate.

Digital innovation and best practice:

• Use data and analytic tools (like Moz, HotJar and Google Analytics) to measure website performance and continue to improve content and SEO.
• Use user participation and other user research techniques to consistently improve website content and ensure content is optimised for SEO.
• Ensure high-quality manualisation and documentation of systems and processes to support website governance and transparent processes (using Notion.so).
• Ensure all website content is accessible and continually reviewed.
• Lean into learning best practice and new techniques to drive innovation and new website improvement (AI and machine learning for example), actively learning from other organisations and sectors.
• Be committed to content design principles (Content Design by Sarah Winters and Rachel Edwards will be your core text).
• Ensure that best practice is followed at all times, including regarding safeguarding, GDPR and PECR.

Collaboration, participation and teamwork:

• Work with team members and peers to contribute and develop a positive culture and high-achieving team.
• Embed values and behaviours where learning and innovation is at the heart of developing website content which meets the needs of our kinship carers and other audiences.
• Actively contribute to Kinship’s long-term strategy, objectives, business plans and budgets.
• Put kinship carers and their needs at the heart of why we do what we do, which also includes how we collaborate with staff members who are kinship carers.

Some tips for your application:

• Make sure you’ve read the job description and the essential requirements – make sure your answer reflects those points in the requirements very clearly.
• Really tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values in the job pack available for download below.
• Keep your response clear – use bullets points and short paragraphs if that helps. It will help the recruitment team to really focus on your answer.
• Don’t go over 2 page on your covering letter.
• As part of the interview process, we will send you some of the questions in advance.

Job Description ​​and Person Specification

Job title:  Senior Data and Supporter Services Manager

Reporting to: Head of Fundraising

Location: Hybrid London

Contract type:  Permanent 

Hours per week: Full time-35 hours

Salary & Grade: £50,823-£53,498 per annum

Our Vision: A UK where “No good food goes to waste”. 

We are UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups.  Every week we provide enough food to create almost a million meals for vulnerable people.

There has never been a more exciting time to join an organisation at the heart of public consciousness.  For more information visit our website.

FareShare is an equal opportunity employer, and we welcome applications from all backgrounds and abilities and as a Disability Confident Employer, we provide reasonable adjustments.

We aim to recruit from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our charity stronger. If you share our values and our commitment to redistributing surplus food, come and join us. 

The role 

The postholder will lead on developing and delivering a first-class fundraising operations, data management, and supporter services function to support anticipated growth in our fundraising activity, especially public fundraising. The postholder will lead on the ultilisation and optimisation of our newly implemented Salesforce database and support a step-change in our supporter services function and wider fundraising business processes. 

You will work closely with colleagues to develop new systems and lead on providing strong product management for the fundraising CRM and ensuring excellent supporter care and compliance across our fundraising streams.  income processing. You will develop and implement annual plans, manage a growing team, and work closely with staff across the organisation, including the Fundraising, External Affairs, Info Centre, and Finance teams.

Main areas of responsibility 

Leadership and Team Management:

• Provide inspiring and motivating leadership and coaching for the Fundraising Operations team.
• Lead a team that is supporter-centric, ensuring delivery of an outstanding level of tailored customer service across various channels.
• Develop and deliver operational business plans and budgets for the Fundraising Operations team.
• Act as an active member of the Fundraising Senior Management Team to embed a vision of ‘one team, one target’ to ensure income and supporter stewardship opportunities are maximised.

Stakeholder Management:

• Act as trusted advisor across Fundraising, Info Centre, Finance and Marketing teams.
• Communicate effectively with stakeholders, providing updates on progress and gathering feedback. 
• Work within set SLAs & standards for all services provided.

Salesforce Product Ownership:

• Develop and maintain a product vision and roadmap aligned with fundraising goals and objectives.
• Prioritise and manage the Salesforce product backlog, ensuring the delivery of high-value features.
• Work with internal and external technical teams to communicate requirements and ensure the successful implementation of solutions.
• Conduct requirements gathering sessions with stakeholders.
• Document and analyse business processes and workflows.
• Translate business requirements into functional specifications for the development team.

Data Management, Analytics and Reporting:

• Ensure the development of our data architecture in line with business needs.
• Ensure all required imports into Salesforce are carried out, and errors are resolved.
• Ensure that our systems support robust income processing including tracking income sources and reconciliation processes with our finance system.
• Ensure data accuracy, consistency, and integrity for Fundraising, including performing regular data audits, cleaning, and deduplication.

• Work with the Data Analysis and Insights Manager to ensure monthly, quarterly, and annual KPI reporting is provided to the Fundraising team, the Chief Income and Engagement Officer, and the Trustees.
• Ensure fundraising team leads are provided with data insights and analysis to facilitate the effective and data-led planning of fundraising activities and cultivation. Provide post-activity analysis to contribute to the department’s continuous improvement of its fundraising activities and thereby maximise income.

Fundraising Operations and Supporter Services:

• Ensure systems effectively support and prioritise workflow across the Fundraising Operations team and utilise to manage across the team.
• Accountable for accurate reconciliation of finance and Fundraising CRM systems within defined timeframe from month end.
• Accountable for the management of Gift Aid Declarations in Salesforce, and work with the Finance team to manage the monthly Gift Aid claim.
• Work with the Supporter Services and Compliance Manager and wider Fundraising team to ensure appropriate and complaint business processes are in place and kept up-to-date.
• Oversee the develop and management of robust processes for monitoring and responding to supporter complaints. Ensure the development and delivery of management information related to supporter complaints.
• Oversee the management of relationships with external fulfilment houses, payment providers (Stripe, GoCardless), and fundraising platforms (Enthuse, Just Giving, CAF, CAF America) on behalf of FareShare to ensure compliance and optimal supporter experience.

Fundraising Compliance, Policy Development and Risk Management:

• Work with the Fundraising team and with Fundraising SLT to ensure relevant and compliant policies are in place and kept up-to-date.
• Develop and implement approval processes to ensure compliance of Fundraising activities across all relevant areas of legislation (GDPR, PECR, Gift Aid, Code of Fundraising Practice)
• Work with the Fundraising and Marketing teams to ensure compliance in Data Protection legislation (GDPR and PECR) across fundraising campaigns and activities.
• Ensure DPIAs (Data Protection Impact Assessments) are undertaken when needed and escalated as appropriate.
• Ensure all Fundraising Gift Aid processes and records are in line with HRMC requirements. Support the Finance team with any HRMC Gift Aid audit.
• Advise the Fundraising team on appropriate implementation of the Code of Fundraising Practice across their activities to ensure compliance.
• Ensure compliance with FareShare gift acceptance policy through the management of the due diligence process.
• Be responsible for drafting and maintaining fundraising policies to ensure compliance with all relevant legislation and best practice.
• Manage the fundraising risk register ensuring risks are documented, understood, managed, and escalated as appropriate.
• Act as a trusted advisor to senior stakeholders on fundraising compliance.

Person Specification 

Essential Criteria 

• Experience in leading and managing a team or function, and strong motivator of people.
• Strong knowledge of Salesforce or another similar CRM, particularly in relation to fundraising and donor management. 
• Proficiency in data analysis and reporting within Salesforce or another similar CRM, particularly in relation to fundraising in a non-profit organisation.
• Strong understanding of fundraising supporter services and data management processes, and best practices. 
• Understanding of financial reconciliation processes and the role of a CRM in effectively managing income processing.
• High level of knowledge of the fundraising regulatory environment, including the Fundraising Regulator Code of Practice, HRMC Gift Aid regulations, GDPR and PECR.
• Experience of supplier management (ideally within a customer-facing service environment) with the ability to proactively manage supplier contracts and relationships to maintain the best-possible service and value.
• Excel to an advanced standard, as well as Microsoft Word, Outlook, and PowerPoint.
• Excellent project management skills, with the ability to manage multiple projects simultaneously. 
• Strong analytical and problem-solving skills. 
• Exceptional communication and interpersonal skills, with the ability to work effectively with diverse teams and to understand and communicate technical and legal/compliance concepts to non-technical stakeholders. 
• Proven experience of implementing significant process improvements and co-ordinating with teams across an organisation.

Desirable Criteria 

• Experience of leading supporter services in a fundraising environment
• Knowledge of Salesforce.
• Experience of writing high-quality policies and procedures.

Competencies and behaviours 

• Leadership – understands how to unite and motivate a team behind a shared vision and purpose.
• Business thinking - understands the purpose and objectives of FareShare and their relevance to the role.
• Personal impact - personally accountable for delivering effective, quality outcomes.
• Credibility - secures the confidence of others quickly and to work effectively as an ambassador for FareShare.
• Passion for results - understands what constitutes the highest level of performance as perceived by peers and stakeholders.
• Judgement - making sound and timely decisions which are evidence-based.
• Evidence of continued professional development.
• Excellent attention to detail; methodical and organised
• Ability to adapt to changing priorities and work in a fast-paced environment.
• An understanding of and commitment to FareShare’s mission. 
• A commitment to Equality, Diversity, and Inclusion. 
• Flexibility and collaborative style of working across FareShare and with all our stakeholders.

Benefits

• Hybrid / Flexible working, with regular UK travel
• 28 days’ annual leave + 8 bank holidays
• Employers pension contribution
• Employee Assistance Program
• Interest free bicycle purchase loan scheme
• Season ticket loan

We have an exciting opportunity for a Management Accountant to join our finance team at Coin Street on a 12-month fixed term basis with the possibility of extension or a permanent role.  The Management Accountant plays an important role within the finance team by preparing the monthly management accounts while also managing three direct reports and overseeing general accounting procedures and practices within the business across our 5 companies. 

The organisation will be going through a period of transformation, and we require someone with the right expertise to hit the ground running.

The successful candidate must be able to demonstrate the following: 

• Qualified CIMA – ACCA (or at least part qualified), with management accounts preparation experience.
• 3-5 years’ experience in preparation of monthly management accounts
• ​Commercial experience preferable and an understanding of business 

What we do 

We provide the opportunities and spaces for people to lead their own change. 

Our activities are wide and far reaching. From giving families and children the best start in life through our childcare and family support, to creating and maintaining high quality spaces to live, work and play on the land that we own. 

We promote enterprise, creativity and lifelong learning whether that’s through providing employment, volunteering opportunities, nurturing enterprise or delivering programmes and activities.  We provide housing that supports our community; we champion co-operative housing and influence local and national housing policy. 

From sports and dance to healthy eating and gardening, we offer a range of facilities and activities accessible to everyone to support health and wellbeing in our community. 

Extras 

In return, we can offer you: 

• 27 days’ annual leave (excluding bank holidays) pro rata for part time staff 
• 8% contributory pension scheme (5% employer contribution, 3% employee contribution) 
• Health and wellbeing support, including online mental health therapy sessions 
• Free gym membership at Colombo, annual flu jabs 
• ​Commitment to training and development 

Contract 

12-month Fixed term (with possibility of extension), 35 hours per week. Hybrid working with 3 days based in the office. 

Salary 

£60,000 per annum 

Closing Date

Please submit your application by midnight on Sunday 9 February 2025.

At Diabetes UK, we are looking for an ambitious and experienced Senior Community Fundraising Manager to join our team and play a crucial role in growing our community fundraising income. This is an exciting opportunity to lead a geographically dispersed team to deliver high-impact fundraising plans across a range of community income streams, with a specific focus on acquiring new supporters.

You will be responsible for developing and executing a strategic acquisition plan that attracts new supporters, including regional corporate partners, individual donors, and expanding our in-memory fundraising programme. By identifying new opportunities and optimising processes, you will ensure the team is working as efficiently as possible to engage and attract supporters in their local area. Your leadership will be key in managing a high-performance team, setting clear objectives, and providing ongoing support to help them exceed fundraising targets.

You will lead a geographically dispersed team to deliver ambitious fundraising plans to increase income over a range of community income streams, develop budgets and performance metrics, develop and deliver a robust acquisition plan for Community Fundraising that identifies opportunities to attract new support from individuals, regional corporates and groups and identify, develop, and innovate processes to ensure we are working as efficiently as possible, to attract and manage new supporters.

This is an exciting opportunity for an experienced project manager and effective communicator with an understanding of Health and Social Care legislation.  As Carers Hospital Support Coordinator, you will be responsible for coordinating an effective support service for family carers who support patients in hospital with the aim of reducing and avoiding hospital readmissions and supporting carers to sustain the caring role.  You will be working in hospitals settings across Redbridge, to provide comprehensive support and information to families and carers. To raise awareness of carers’ needs with professionals in the hospital environment and contribute to carer friendly policies. Your role will be key to the early identification and referral of carers to RCSS and other support services. 

The post holder will need to demonstrate a good understanding of health and social care legislation, be confident in liaising with professionals at all levels and ideally have experience of working with carers or having undertaken a caring role.  The role requires delivery of advice, information and informal advocacy and peer group sessions to carers. The post holder must have at least 2 years’ experience of successful project management and be able to set, record and evidence outcomes.

This new work is funded by the Department of Health and Social Care (DHSC) as part of the Accelerating Reform Fund. Redbridge is one of 7 North East London (NEL) boroughs funded to deliver Carers Hospital Support Coordinators.  The post holder will liaise with fellow Hospital Support Coordinators across NEL to develop effective peer networks and contribute to learning and impact reporting.  This is 12 month fixed term post with the possibility of extension subject to funding. 

We are looking for a manager who is highly organised with excellent leadership skills. You will have a passion for helping those who are vulnerable, disadvantaged and struggling on low income

The Foodshop is an initiative of Sutton Community Works based in St Nicholas Shopping Centre in Sutton aimed at supporting those struggling on low income. Members pay £4 a visit and get access to approx. £27 worth of fresh, chilled, frozen, and ambient foods.

We normally serve 120 customers a week during our opening times of 10-12noon Thursday, Friday, and Saturday. This is achieved through a small staff team and 50 volunteers whom you will manage. You will be responsible for the smooth day to day running of the Food Shop which includes managing food stock levels.

Our aim is to enable residents out of Food Poverty through the Foodshop and linking them with further support to address underlying issues.

You will have excellent communication and interpersonal skills and the passion and heart to serve those in need.

We are looking for someone to help take Ella's to the next level. We are a growing charity with big, bold ambitions and we need a fundraising manager with the experience and drive to help get us there.  If you are a brilliant fundraiser, with a passion to help more women who have survived trafficking and other forms of violence to recover and rebuild, join our team to increase our reach and make a huge impact through fundraising.

An enhanced Disclosure and Barring Service check will be undertaken. This post is restricted to women due to the nature of the role. The Occupational Requirement section under Schedule 9 (part 1) of the Equality Act 2010 applies.

Two reasons why you should join Ella’s
1. You will make a difference: Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Join us, and be a crucial part of ensuring survivors have all they need to recover and build lives that are safe and free.
2. You will work in a great place: We are a passionate, growing organisation. Last time we asked, 100% said they would recommend Ella’s as a place to work. As a team, we are strong, women-led, authentic, professional, fun and supportive
of one another.

Job description
We’re recruiting for a new Fundraising Manager to build on the growth and development we’ve experienced in recent years, and move us to the next level. You will work closely with senior leadership and colleagues across the organisation to
raise crucial funding, public support and awareness to underpin our organisationalstrategy. You will also develop and manage relationships with supporters and funders, as well as strategic partners and external suppliers as required.

Key tasks
● Management and development of all streams of fundraising
● Line management of 1x Fundraising Officer and 1x Grants Lead
● Management/liaison/briefing for external suppliers/freelancers/volunteers related to fundraising
● Uphold brand across fundraising
● Build and manage relationships, partnerships and connections to support Ella’s’ fundraising
● Lead on fundraising and related strategies and policies, and input into organisational strategies and policies
● Attend senior management meetings (weekly online), team check ins (weekly in-person) and other internal and external meetings online and in-person as required
● Monitor and report on targets

Additional tasks
● Support with Monitoring and Evaluation
● Support Ella’s’ communications as needed
● Represent and champion Ella’s at events, coalition groups, meetings and so on as appropriate
● Other tasks as required by Co-Directors or by role

More about Ella’s

Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Our mission is to do everything we can to ensure survivors have all they need to recover and build lives that are safe and free.

Here is a summary of our main activities:
● We run five safe houses. This supported accommodation is crucial for survivors, until they are ready and able to live independently.
● We provide regular support for women and families in neighbourhoods across London, and many more further afield when they need us.
● We speak out on issues affecting the women we work with. We care deeply about survivors of trafficking and exploitation and want to see a world where these crimes are not tolerated.

Ella’s is an equal opportunities employer. We encourage applications from all backgrounds and communities, as we believe having a diverse team adds value and positively impacts our service. We actively encourage applicants from BAME backgrounds, LGBTQ+ applicants and those with disabilities. We are committed to equality and diversity within our
organisation.
 

Outreach Operations Manager (Full-Time, Permanent Contract)
Twickenham, Greater London
37.5 Hours per week

About Us

We are SPEAR, a charity dedicated to helping homeless people in South and West London find secure accommodation and work towards a positive future. For 30 years, we’ve worked tirelessly to support homeless people to recover from their personal issues and break down the barriers that they face. We recognise that homelessness is much more than just a housing issue, so we provide a range of accommodation and support services to help people reach their full potential.

We’re now looking for a Outreach Operations Manager to join our team on a full-time, permanent basis.

The Benefits

– Salary of £46,314.00 per annum
– 34 days’ holiday (inclusive of bank holidays) increasing with length of service
– Pension scheme
– Access to a free Employee Assistance Programme
– A range of benefits including cycle to work scheme and staff wellbeing sessions
– Refer a friend bonus scheme

This is a superb opportunity for an individual with drive, focus and a desire to work with our outstanding charity to help us to combat homelessness.

You’ll discover a passionate, supportive environment where the entire team is working toward the same goals and is dedicated to making positive change and producing great results.

The Role

As Outreach Operation Manager you will be responsible for the successful delivery of SPEAR Integrated Outreach services, ensuring that all of the service models are delivered to contract requirements, working with commissioners and stakeholders to develop and deliver rough sleeper services in the region. Ensuring that all rough sleeper outreach services deliver good quality services that meet the needs of people rough sleeping in the region.

You will be delivering the service in line with national and local policy objectives, working with best practice to deliver holistic outreach based rough sleeper services. The role will develop the services to meet all contract requirements and also meet the objectives of the organisation’s business plan.

You will manage our outreach service leads to deliver excellent services to people sleeping on the street and to deliver a model of staff development and support to sustain a high quality of service delivery, working to achieve the best outcomes for all service users.

About Smile Train

Smile Train is changing the world one smile at a time. Our goal is to transform every person's life impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide our beneficiaries with free, lifechanging comprehensive cleft treatment. Our sustainable model has allowed us to reach 1.5 million children in 90+ countries and we’re just starting. We are truly changing the world one smile at a time.

Smile Train is looking for exceptional people to join a worldwide team of dedicated, passionate professionals. Our team is creative and highly motivated individuals working to make a positive impact. Join us!

Reports To

UK Fundraising Director

Summary

We are looking for a highly skilled Legacy Manager with demonstrated experience, preferably within the charity sector or comparable commercial environment. The role will involve primarily working from home and must be situated in or near London to attend regular in person meetings with key staff.

Key responsibilities

Take responsibility for a portfolio of around 300 legacy pledgers in order to deepen relationships and offer excellent stewardship to ensure that legacy pledgers feel valued by STUK and their pledge is retained.
Act as the first point of contact for legacy enquiries, both internal and external, responding with authority, sensitivity and diplomacy, so that legacy enquirers and intenders choose to leave STUK a gift in their Will.
Plan and deliver a programme of marketing and advertising to promote legacy giving and grow our pipeline of legacy supporters. This will include contributing to campaign strategy development; producing marketing materials including newsletters; and consulting with the Head of Individual Giving re legacy mailings.
Undertake general legacy communications including developing a tangible legacy vision, make phone calls, arrange one to one meetings and write personal notes/letters.
Organise at least 2 – 3 legacy events per year including post-event follow-up.
Organise legacy stewardship activities such as recognition mechanisms.
Liaise with and oversee the administrative work of Legacy Link, our legacy administrators.
Keep accurate and up-to-date records of all legacy activity on Salesforce and in shared files.
Provide useful data insight and analysis producing regular statistical, qualitative and financial reports of legacy activity.
Manage in memoriam marketing.

Travel

There is limited but regular travel into London for regular team meetings as well as periodic travel as needed around the UK for meetings with legacy pledgers and to organise legacy events.

Required Education and Experience

5+ years of relevant experience with exposure to legacy marketing and liaison with legacy enquirers, considerers and pledgers preferred.
A proven history of generating significant growth in key legacy metrics such as numbers of legacy enquirers and pledgers.
Demonstrated success in developing substantive donor relationships and in supporting senior management and programme staff, to execute donor and engagement strategies.
Excellent verbal and written communications skills and strong interpersonal skills with the ability to interact with both management and donors.
Extremely detail-oriented with strong organisational and time management skills.
Able to take ownership of a process and to use problem solving skills to resolve issues.
Able to make sound decisions based on analysis, experience and judgment.
Able to function both independently and as part of a global team.
Familiar with the MS Office and donor management systems. Knowledge of Salesforce and First Class preferred.
Bachelor’s degree or equivalent, although an equivalent combination of education and experience may be accepted as a satisfactory substitute for this required level of education.

Application Information

Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply. To apply, please complete the application online. Include your CV, [a writing sample-an existing example of your writing; no need to create something new], and a cover letter that describes why you believe you would be a good fit for Smile Train and this role. We encourage interested applicants to apply as soon as possible

Colours of Redbridge is a vibrant programme of community-led arts and culture in Redbridge, East London. It is part of the pioneering Creative People and Places (CPP) programme from Arts Council England, empowering local people to decide what culture happens in their area. We are reaching new audiences through high-quality work and making a real difference to people’s lives through our projects which include South Asian truck art, a cultural food festival and a disability-led street carnival.

Job requirements:

• To provide all logistical and operational support in developing and executing three large-scale public arts commissions in 2025, with a view to support further projects.
• Oversee the development of each project, creating feasibility studies, budgets, project plans and risk registers, working alongside a team of Community Producers in line with their ambitions and expectations.
• Lead on the Health and Safety for the events, including the licencing process, Event Management Plans and Risk Assessments, representing the organisation at Safety Advisory Groups and acting as the Responsible Person on the day of events.
• Liaise with venues, artists and suppliers to realise projects, writing contracts and procuring services.

Essential requirements:

• Extensive experience of producing or managing free events in the public realm (ideally within an arts context) with audiences of over 1,000 people.
• Experience of applying for premises licences and Temporary Event Notices for large-scale outdoor events.
• Experiences of producing Event Management Plans and attending Safety Advisory Group meetings
• An ability to work alongside community groups as participants and decision makers.

In return, we can offer the successful candidate a company pension scheme, annual performance rewards, generous annual leave, employee assistance programme and GP referral scheme. In addition, we offer our staff free gym, swim and spa membership at all Vision sites; Corporate Health Cash Plan (which provides free access to essential health care and valuable health and wellbeing services); employee recognition scheme; cycle to work and electric leasing car scheme.

About Smile Train

Smile Train is changing the world one smile at a time. Our goal is to transform every person's life impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide our beneficiaries with free, lifechanging comprehensive cleft treatment. Our sustainable model has allowed us to reach 1.5 million children in 90+ countries and we’re just starting. We are truly changing the world one smile at a time.

Smile Train is looking for exceptional people to join a worldwide team of dedicated, passionate professionals. Our team is creative and highly motivated individuals working to make a positive impact. Join us!

Reports To

UK Fundraising Director

Summary

We are looking for a highly skilled Philanthropy Manager with demonstrated experience, preferably within the charity sector or comparable commercial environment. The role will involve primarily working from home and must be situated in or near London to attend regular in person meetings with key staff.

Key responsibilities

Maintain a portfolio of 50 – 70 major donors and prospects by creating and implementing strategies for the cultivation, solicitation, and stewardship of donors with the capacity to make 5 and low 6-figure annual gifts (bigger gifts would fall to the Vice President, International Development and UK Fundraising Director)
Conduct 75 to 100 meetings with donors and prospects annually through one-on-one meetings, site visits, and other types of meaningful contact.
Provide recommendations and assist in executing effective strategies to practice moves management and increase fundraising results.
Write and create customised proposals and presentations for major donors.
In coordination with the UK Fundraising Director, assist with developing projects that will enhance the major giving operations of the Development Department and support them by developing strategy briefs and leading preparation meetings.
Help produce cultivation and stewardship programs for prospects and major donors.
Organise at least two major donor events each year.
Organising research on major donors as well as conducting supplemental research.
Ensure all key administrative tasks for the philanthropy programme are taken care of.
Other duties as are appropriate for this role.

Travel

There is limited but regular travel into London for regular team meetings as well as travel as needed around the UK for meetings with major donors.

Required Education and Experience

5+ years of relevant experience with exposure to major gift donor cultivation, solicitation and stewardship processes preferred.
A proven history of generating income in the £100,000’s and securing gifts of £25,000 or more.
Demonstrated success in developing substantive donor relationships and in supporting senior management, program staff, to execute donor and engagement strategies.
Excellent verbal and written communications skills and strong interpersonal skills with the ability to interact with both management and donors.
Extremely detail-oriented with strong organisational and time management skills.
Able to take ownership of a process and to use problem solving skills to resolve issues.
Able to make sound decisions based on analysis, experience and judgment.
Able to function both independently and as part of a global team.
Familiar with the MS Office and donor management systems. Knowledge of Salesforce preferred.
Bachelor’s degree or equivalent, although an equivalent combination of education and experience may be accepted as a satisfactory substitute for this required level of education.

Application Information

Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply. To apply, please complete the application online. Include your CV, [a writing sample-an existing example of your writing; no need to create something new], and a cover letter that describes why you believe you would be a good fit for Smile Train and this role. We encourage interested applicants to apply as soon as possible

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, obligations, and activities may change, or new ones may be assigned at any time, with or without notice.

We are looking to appoint a Volunteer Manager to lead the development and delivery of our Neuro Changemakers programme. Key activities will include recruitment and management of volunteers to lead self-help groups, setting up the administrative infrastructure to deliver these groups at scale, and to review our existing volunteer & ambassador strategy.

Reporting to the Professional Services Manager, the Volunteer Manager will be responsible for all aspects of volunteer activity for the Neuro Changemakers programme, including recruitment, induction, training, support and volunteer engagement and retention.

The Volunteer Manager will work closely with all our internal departments and external volunteer networks, acting as the first point of reference on volunteering process and policy across the organisation.

The successful candidate must have strong experience delivering volunteer-led programmes in support of vulnerable service users, with a proven track record in administration and volunteer project management. The ideal candidate will have experience growing such a programme to ambitious targets, and delivering at scale. Familiarity with neurology, neuroscience and neurological conditions is highly desirable.

The successful applicant will make a significant contribution towards the growth and success of our Neuro Changemakers programme through our online self- help groups across the UK. Just as crucially we provide valuable opportunities for individuals with lived experience of neurological conditions to gain skills and support others with their own experiences, as part of their own recovery and personal development journeys.

Key Tasks & Responsibilities

• Responsible for attracting, recruiting and retaining volunteers based on the organisational strategy for Neuro Changemakers.
• Working closely with the Professional Services Manager to ensure sufficient volunteers are available to meet organisational needs.
• Recruitment, training, induction and ongoing volunteer development.
• Working closely with the Professional Services Manager to deliver a comprehensive volunteer training programme.
• Support strategies to capture M&E data within the Neuro Changemakers programme.
• Outreach and mapping with volunteers to further understand our community’s needs, and to develop the case for setting up new groups in high priority and high need areas.
• Liaison with local authorities in areas to connect to local resources and promotion.
• Act as a deputy safeguarding lead, to ensure safeguarding policies and procedures are followed by all volunteers, including sensitive handling of any complaints, following correct procedures.
• Liaise with partner organisations to further the Neuro Changemaker programme.

Skills & Experience

• Strong professional experience of working in a management capacity to deliver services, with experience of developing policy and collaborative working.
• Proven in-depth experience in managing volunteers (understanding best practice across all elements).
• Experience of working with vulnerable service users, understanding the skillset required to work with people affected by a neurological condition and carers e.g. to set up and lead support groups.
• Excellent project management skills, particularly around new projects delivery and evidencing high quality impact.
• A solution focused team player with a positive, can-do mindset.
• An ability to put people at ease and a true enjoyment of working collaboratively with colleagues and external stakeholders.
• Commitment to keeping up to date with best practice in volunteering and ensuring compliance with latest legislation.
• Excellent written, verbal and visual communications with brilliant attention to detail.
• In-depth understanding of safeguarding, particularly around vulnerable adults.
• Experience with CRM systems like Salesforce and an understanding of using Zoom with groups is highly desirable.

What you get in return

We offer a great range of benefits that support our employees and their families for the long term. Staff Benefits include a contributory pension scheme, 25 days holiday per annum (for full-time role) in addition to Bank Holidays as well as a Christmas-New Year closure period, and default-remote working as standard as part of your hybrid contract (you will only be required to attend in-person for occasional critical meetings and important events, the vast majority of your deliverables can be completed remotely).

Note: this role is funded by a strategic grant from the Dinwoodie Charitable Company to help activate our Neuro Changemakers programme  – in our communications we may refer to this post as the ‘Dinwoodie’ Volunteer Manager to recognise the role of the funder.

Associated Country Women of the World (ACWW) is an international non-governmental organisation which works to amplify the voices of rural women globally.  Our small Central Office team work with member organisations and individuals in the UK and around the world to ensure that rural women are recognized for their critical importance in society, represented, and have a platform to influence policy makers.  We combine advocacy and small-scale, women-led development projects designed by the local women who will implement them for the benefit of their communities.

This an exciting time to join ACWW in the lead up to our centenary and planning for our next Triennial World Conference in 2026.  We are looking to appoint a Development Manager, to be responsible for developing and progressing strategies to develop and expand our funding partnerships, to maximise our reach and impact with our members and communities at large.  

The successful candidate will be reporting to the Executive Director and working with colleagues and trustees to foster relationships, partnerships and collaborations with individuals, funders and networks in line with the Association’s objectives, priorities and values. Your work in identifying, cultivating business development and income generation opportunities, will make an important contribution to the sustainable financial growth of the Association.

We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion.  We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life including groups currently underrepresented in our workforce.

This role is offered as a one year fixed-term with potential to extend subject to performance and funding. If you have successful fundraising experience, ability to build and maintain positive relationships and are looking to work for a charity focused on championing women’s empowerment and advocating for change, we’d like to hear from you. Please see application pack for further details and to apply.

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses, coaches and empowers unemployed women for success at their job interview. After visiting Smart Works, 63% of clients secure a job within a month.

The Smart Works service is delivered in London, Manchester, Stockport, Glasgow, Edinburgh, Birmingham, Newcastle, Reading and Leeds. Over the past eleven years, Smart Works has helped over 40,000 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.

In April 2022, Smart Works launched a Three-Year Plan that will see the charity double the number of women helped annually from 5,000 to 10,000 women a year. We are on track to achieve this by expanding the reach of our existing centres and opening new centres in areas of need including Bristol; set to open in early 2025.

About this role

The South London Service Delivery Manager will oversee all activities within our Croydon centre, ensuring there is a vibrant, friendly environment where all feel welcome and able to be themselves. 

As the face of our South London service, the appointed candidate will ensure Smart Works is embedded in the local community, with a steady stream of clients being referred to Smart Works for dressing and coaching appointments.  

We are looking for someone who can demonstrate a track record of building strong relationships, successfully managing a space or centre and an ability to make things happen. Our ideal candidate will share our passion for helping clients succeed, believe in the power of volunteering and will be a real people-person, who will enjoy meeting new people every day.  

The Service Delivery Manager must be a natural relationship builder, who is a confident public speaker. They will also be organised, an excellent multi-tasker and will thrive in a fast-paced environment. We are looking for a true team-player, with a proven track record of rolling-up their sleeves and delivering results.

How to Apply

Please head to our website to read the full job description and then submit a CV and a cover letter which answers the following questions via our recruitment portal by 5pm on Sunday 26th January 2025. Your application should be addressed to Fiona Hollow, Head of London Service Delivery.    

•  Why do you want to work for Smart Works? (Max 250 words)
• How will you create a positive atmosphere and environment for clients, volunteers and staff members in our South London centre? (Max 250 words) 
• Tell us about a time you have worked effectively in a team to solve a problem. (Max 250 words)  

First round interviews will take place online on 31st January and second round in person interviews will take place in our South London centre in Croydon on 5th February. 

If you require any reasonable adjustments or alterations for the application and recruitment processes, please send us an email and we'd be happy to accomodate. 

Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.