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Crohn's & Colitis UK, Hatfield (Hybrid)
£20,570 - £24,000 per year
Experienced in customer care within a fast paced environment? If so, this is a great role for someone looking to join the charity sector.
Posted 1 day ago Quick Apply
Old Diorama Arts Centre, London (Hybrid)
£35,000 - £38,000 per year (0.4 pro rata, £14,000 – £15,200)
Posted 2 weeks ago
The Royal College of Radiologists, Central London (Hybrid)
£37,298 per year increasing to £41,225 following two years continuous service, plus excellent benefits
An opportunity has arisen to join the RCR, working on our Global activities and supporting our work in the Devolved Nations.
Posted 1 day ago
Speakers for Schools, Remote
£60,000 - £65,000 per year
Head of Finance
Posted 3 days ago
Charity Horizons, London (Hybrid)
£43,000 - £46,000 per year
Posted 2 weeks ago Quick Apply
Street Child, City of London (On-site)
£32,000 - £35,000 per year
Strong finance functions underpin everything that we want to achieve as an organisation and this role is a vital part of this!
Posted 4 days ago
Closing in 2 days
London's Air Ambulance Charity, London (Hybrid)
£35,000 - £40,000 per year
Do you want to contribute to saving lives? Are you a driven data specialist experienced in ETL processes?
Posted 4 days ago
Street League, London (Hybrid)
£40,016 per year
Posted 2 weeks ago
Closing in 4 days
NHS Providers, Victoria (Hybrid)
circa £75,000 per annum plus generous benefits
Posted 3 days ago Quick Apply
Closing in 3 days
The Royal College of Radiologists, Central London (Hybrid)
£31,200 per year with pay progression up to £35,721 per annum within two years employment, plus excellent benefits
The Royal College of Radiologists (RCR) are looking for an enthusiastic Service Desk Support Coordinator to join their friendly IT team.
Posted 6 days ago
Page 8 of 9
Hatfield, Hertfordshire (Hybrid) 18.82 miles
£20,570 - £24,000 per year
Full-time
Permanent
Job description

This is a great role for someone looking to join the charity sector. You will work as part of our Supporter Engagement team to provide excellent customer care, and engage, involve and inspire all supporters of Crohn’s & Colitis UK through building excellent relationships via a variety of communication channels.

Salary: £20,570 - £24,000 (FTE) per annum, depending on experience

Hours: 35 hrs FTE

Place of work: Hybrid/Flexible/Hatfield (minimum of 2 days per week in the office)

About Us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.

A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2024, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!

Role Overview

You will be integral to achieving our strategic priorities of generating income through repeat support, and providing exceptional supporter journeys for our community, ensuring they feel valued and engaged.

Providing excellent customer care, engaging and involving and inspiring all supporters of Crohn’s and Colitis UK through building excellent relationships via a variety of communication channels. To be integral to achieving strategic Income Generation priorities, including raising funds from supporters through exceptional standards of supporter stewardship, and to deliver administrative support for the Income Generation Team.

About You

You will have experience of working in a similar role, providing a high standard of customer care in a fast-paced environment, handling supporter queries and providing information in a concise and comprehensive manner. You'll need strong written and verbal communication skills to write engaging and inspiring content and messaging, you'll also be skilled at listening and responding to queries appropriately and be comfortable and effective at managing challenging situations.

You will have the ability to manage a busy workload and deadlines whilst taking ownership of problems to find a solution where possible, escalating to a manager where required. 

Experience of Microsoft office is essential, as well as excellent administration skills and high levels of accuracy and attention to detail. If you like the sound of our role then this could be an opportunity to join a leading charity as we enter the next stage of growth and expansion.

Please see our Recruitment Pack for details of our full Job Description and Person Specification.

Our Location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home although you will need to be in the office for two days a week minimum. There will also be other times when you’ll need to be in the office for fulfilment tasks or to attend meetings such as our ‘All Staff Together’ days four times a year and you will also be required to attend fundraising events.

Benefits

  • 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
  • Pension scheme
  • Flexible working options
  • Enhanced maternity, adoption and paternity pay
  • 24/7 Employee Assistance Programme
  • Wellbeing programme
  • Interest free loan for season tickets
  • Cycle to work scheme
  • Free parking and secure bike locks
  • Training and development financial support and/or study leave
  • Performance review and development scheme

How to apply

If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact Natalie Wood, Supporter Engagement Manager.

Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack found on our website.

Closing date: Monday 28th October 2024 – 9am

Please note: no applications will move forward within the recruiting process without a supporting statement.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to the applicant residing in the UK and a valid right to work in the UK being provided.

We will not be accepting any contact from Recruitment Agencies or Media Sales

Application resources
Posted by
Crohn's & Colitis UK View profile Organisation type Registered Charity Company size 51 - 100

We break taboos, drive pioneering research, bring people together & campaign to improve lives. We are leading the fight against Crohn's & Colitis

Refreshed on: 18 October 2024
Closing date: 28 October 2024 at 09:00
Tags: Administration,Advice / Information,Communications,Customer Service,Customer support

The client requests no contact from agencies or media sales.