General Manager Jobs

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

The Connection at St. Martins is based in the heart of London, in the most concentrated area of rough sleeping in the UK.  We have an ambitious strategy to tackle rough sleeping in central London with those people who are most persistently on the streets. Building relationships of trust with clients is at the heart of our work.  To achieve this in practice, we have a fully trauma informed approach across the whole charity with psychologists embedded in our service delivery teams.

Alongside running our busy day centre at Adelaide Street by Trafalgar Square, we are developing our access to accommodation.  This includes a project to extend our scheme in Clapham with a new building during 2025.  The extension will provide 3 additional studio flats and activity spaces.  This is the first in a longer term goal to introduce more accommodation into our service portfolio so that we can house an additional 300 of our Adelaide Street clients by 2028.  We are also keen to develop our links into health, through partnerships with the NHS and other treatment services.  Finally, we would like to further improve our offer for women and for people with No Recourse to Public Funds. 

The Director of Services is a vital role for us and this is an incredibly exciting opportunity for someone who shares our passion for addressing rough sleeping.  The successful candidate will be ambitious and tenacious in developing high quality services and growing our support.  They must be able to build really strong relationships with clients, colleagues and stakeholders alongside bringing extensive experience from homelessness, mental health, addiction or the criminal justice sector. 

Our Director of Services will: 

• Ensure excellent service delivery which reflects our Theory of Change; 
• Deliver the charity’s Service Quality and Development strategy; 
• Take forward our emerging accommodation models and our links into health services; 
• Provide financial management and secure resources for service delivery; 
• Work with the Board and the Service Quality and Development Sub Committee, sharing progress against objectives and reporting results; 
• Provide leadership with the staff team, particularly in services, promoting our cultural traits and behaviours in everything we do. 

Full job description can be found on our website

Salary: £64,709
Closing Date: Thursday 5th December
Interview Date: Wednesday 11th December & Thursday 12th December. Second interview w/c 16th December

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Hybrid working (depending on role requirements)

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

Internally the job title will be Recovery Worker

You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Waythrough’s Lincolnshire Crisis Service as a Recovery Worker.

Lincolnshire Crisis Service have two houses in the county, one in Boston and another in Lincoln, we provide a range of support for people with mental ill health and both work to a recovery model. We have been operating in the area for a number of years and offer a staffed service to our residents aged 18 and upwards. This role does require you to work varied hours as the service is 24/7 and may include some sleep in shifts, these are paid in addition.

We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in.

Responsible for helping and inspiring the people who use our services, we’ll rely on you to work with them to come up with a personal support plan that will see them achieve their goals and aspirations. Whether it’s developing their domestic and finance management skills or accessing work, leisure or educational opportunities, one thing’s for sure – you will have every chance to shine.

Candidates with an understanding of mental health issues would be welcomed and full training will be provided. More important is your caring and compassionate nature and empathy and enthusiasm for helping others. Whatever your background, you’ll need to be happy to work both independently and within a team and willing to be part of a weekly rota system and available for on call duties.

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.

This is a permanent, full-time role requiring you to work 37.5 hours a week with a requirement to work a variety of shifts, day, evening, sleep in cover and weekends. The service is open 365 days a year, 24 hours a day.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

We are committed to increasing our diversity and we would welcome applications from those with lived experience.

Learning and development is important to us, and we are pleased to be able to offer a wide range of apprenticeships. We hire apprentices into specific roles as well as offering apprenticeships to the workforce. Anyone can apply to undertake an apprenticeship relevant to the role as long as they are in a permanent post and have successfully passed probation.

On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind was renamed Waythrough to reflect the new organisation.

We are delighted to be partnering with a health focused, charitable organisation that aims to improve care for patients with muscular conditions, to find an outstanding Finance Officer.

This organisation is an advocate of well being and offer a 31.5 hour week paid at a full time salary and most staff finish by 1230pm on a Friday. The role offers flexible, hybrid working also. This role is also temp to perm opportunity for a minimum of 6 months and starting in December 2024.

The main purpose of the Finance Officer role is to provide key support to the finance team with their finance processes, supporting staff members across the organisation, helping with any queries on a day to-day basis, as well as supporting members and suppliers with queries.

The Finance Officer ensures all financial transactions are processed in accordance with the charity’s procedures and processes and in line with data protection regulations.

The team provides support and guidance to all staff members on how to process invoices, expenses, and generally manage their budgets effectively.

You will maintain the purchase and sales ledger and administer the payroll and pension scheme. You will oversee general finance administration and expenses. You will also chase debtors for payments (credit control), post and reconcile income and act as the first point of contact for finance queries. You will assist the finance manager with the end of year audit.  Ideally, you will have a good working knowledge of Xero.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a call to brief you on the role. We are looking forward to connecting with you.

Job Title:                        Volunteer Support Officer     
Contract:                        Full time, permanent     
Salary:                            £30,00-£32,000 (depending on experience)
Reports to:                     Head of Membership Services
Place of Work:              BSH Headquarters, 100 White Lion Street, London, N1 9PF. (Hybrid working) 

Founded in 1960, The British Society for Haematology is a registered charity and professional membership body.  The object of the Society is to advance the practice and study of haematology and to facilitate contact between persons interested in haematology.  The Society has over 3000 members consisting of doctors, scientists, nurses and allied health professionals specialising in the field of haematology.  The Society has the British Journal of Haematology as its official journal and supports the haematology community through its educational resources, events, grants and guidelines as well as advocating for the profession. 

The Role 

The Volunteering Support Officer is a new role and will work as part of a small friendly team. They will be the lead administrator for the Early Careers Forum and the Global Haematology Special Interest Group (SIG). The post holder will work with volunteers to arrange and minute meetings and prepare agendas and papers for distribution. They will be responsible for SIG webpages and co-ordinating ebulletins to keep members up to date with SIG activities.

The post holder will recruit volunteers for committees and Special Interest Groups (SIGs) following our governance rules. You will act as the main point of contact for volunteering queries and ensure volunteers’ records and SIG membership are up to date using subscriber database.

The successful candidate will be an excellent communicator, both verbally and written. You will have the ability to work on your own initiative and prioritise workload.  You will have experience of organising and minuting meetings, updating website pages, using a database and GDPR experience and awareness.

Please note, although this role is hybrid you will be required to be office based as and when the business requires. You will also have to occasionally travel and stay away from home to support volunteers’ meetings including at our ASM which includes weekend working.

To Apply

To apply, please submit an up-to-date CV and covering letter outlining your suitability for the role according to the job description and person specification.

Closing Date:  12pm on 2nd December 2024 

Interview dates: W/C 9th December 2024 

No agencies please.   

The British Society for Haematology is committed to equal opportunities and values diversity in its workforce. 

REF-217 880 

We are looking for an experienced and passionate Mental Health & Money Advisor to work as part of our Advice, Information & Training Team.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.

The Mental Health and Money Advice Service is the first UK-wide service to address mental and financial health together. We aim to stop the spiral of debt and mental health issues by providing online information and advice and casework provided by telephone. The service launched in November 2017, commissioned by Mental Health UK and delivered by Rethink Mental Illness in England, Hafal in Wales, Support in Mind in Scotland and Mindwise in Northern Ireland. 

How you will make a difference

I use my existing knowledge and expertise to identify and address a range of issues and provide debt and financial capability advice to people with mental health issues. I take on case work within our remit on debt (including enhanced income maximisation), welfare benefits, mental health and financial capability issues. I develop my knowledge and experience of mental health and social care to set my advice in a meaningful context. I help clients identify the barriers that are hindering progress in dealing with their money worries and I provide help, support and advice to overcome these barriers.

Diversity, Equity, Inclusion

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

Becoming a truly anti-racist organisation

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.

We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.

About the role

Are you passionate about delivering excellent service and creating meaningful connections? We are seeking an enthusiastic Membership Administrator to join the Royal College of Obstetricians and Gynaecologists (RCOG).

In this role, you’ll be at the heart of our efforts to support and engage with a diverse and global membership. Your work will contribute directly to the College’s mission of improving women’s healthcare worldwide. From processing membership applications and renewals to supporting our prestigious ceremonies, you will ensure our members feel valued, connected, and supported.

In this role you will have an opportunity to:

• Provide first-class membership administration, including upgrades, renewals and maintenance of records
• Support members through the membership helpline and inboxes, ensuring timely and effective responses
• Assist in organising and delivering membership ceremonies, fostering lifelong connections with members
• Ensure compliance with GDPR and data protection principles while managing member information.

For the full list of key responsibilities, please check the recruitment pack.

At RCOG, we are a values-led organisation dedicated to innovation, inclusivity, and excellence. Join a team that thrives on collaboration, mutual respect, and a shared passion for making a positive impact.

About you

This position is well-suited to an organised, proactive and customer-focused professional who enjoys building lasting relationships and working in a dynamic environment.

Requirements:

• Proven experience in customer service or membership administration.
• Effective organisational skills with ability to manage multiple priorities and manage time efficiently
• Effective interpersonal and communication skills, with the ability to interact professionally with diverse stakeholders
• Confident user of Microsoft Office and experience with CRM systems (IMIS or similar is a bonus)
• A positive attitude with a commitment to providing outstanding service to our members.

Our culture and benefits

As a key member of the team, you will be located in our offices in London Bridge. We offer a friendly, values led working culture with an excellent benefits package that includes:

• Agile and flexible working environment and free lunch onsite
• 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January
• 10% pension contribution after probation
• Enhanced wellbeing and family support
• Interest-free bike and season ticket loans after probation
• Tailored Learning and Development and study leave
• Affinity staff networks
• Life assurance and income protection schemes
• Lifestyle discounts

For a full list of the benefits we offer, please visit our careers site.

How to apply

• Closing date: 10.00 am on Monday 9 December 2024
• We encourage candidates to apply early and reserve the right to close the advert and appoint before the closing date.
• We will be interviewing candidates in the week commencing 16 December2024.
• Please note that the start date for this role is January 2025.

We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We welcome applications from all backgrounds and particularly encourage candidates from underrepresented groups, including those from black, Asian and minority ethnic backgrounds and people with disabilities. To find out more, please see our Diversity Policy and Equal Opportunities Policy.

Please note: We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa.

About us

The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 17,500 members in the UK and internationally.

We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.

We have an exciting opportunity for an experienced Executive Assistant to join our team in Birmingham, with hybrid working (two days a week in our Birmingham office and three days working from home). In return, you will receive a competitive salary of £37,000 – £44,700 per annum depending on experience.

NGA is an independent, not-for-profit national membership organisation for state school governors, trustees and governance professionals in England. Our work aims to improve the educational standards and wellbeing of young people by increasing the effectiveness of governing boards and promoting high standards. As expert leaders in school and academy governance, we provide information, advice, guidance, professional development and e-learning.

About the role:

As our Executive Assistant, you will provide high-quality, proactive administrative and organisational management support, enabling the CEO and senior leadership team to focus on strategic matters, stakeholder engagement and governance leadership efficiently and effectively.

Benefits of working for NGA:

• 25 days annual leave + bank holidays + 3 days Christmas closure (increases to 26 after 3 years’ continuous service and to 27 after 6 years’ service)
• Pension contribution at 7%
• Flexible working arrangements
• Wellbeing support through our employee assistance programme
• Cycle to work scheme
• Option to buy and sell annual leave
• Railcards for qualifying staff
• Healthy CPD budget

Key responsibilities of our Executive Assistant will include:

• Providing high-quality, proactive administrative and management support to the CEO and wider senior leadership team (SLT) including preparation of meeting papers, filing, correspondence and maintenance of shared electronic records.
• Acting as an ambassador for SLT and represent them in your duties and stakeholder management.
• Liaising with NGAs governance professional regarding board meetings, papers required for board meetings and ensure internal action items are implemented.
• Maintaining governance documentation, ensuring that statutory deadlines are met and that all records are accurate and up to date.
• Assisting the CEO in managing and tracking high-priority projects, ensuring milestones and deadlines are met.
• Working alongside the Head of Advocacy and External Affairs to build and maintain strong relationships with external stakeholders, such as government officials, educational bodies, and partners.
• Providing general office support as required, including handling phone calls, filing, and managing databases.
• Assisting with meetings as requested, including booking rooms, providing refreshments, greeting visitors, note taking and producing minutes.
• Contributing to staff meetings and promote the organisation.
• Collaborating with other staff members to maintain, collate, and store resource materials.

What we’re looking for in our Executive Assistant:

• Previous experience as an Executive Assistant, Personal Assistant, or in a similar high-level administrative role, ideally in the education or not-for-profit sector.
• Bachelor's degree in business administration, Management, or a related field OR qualified by experience.
• Experience working with senior leadership teams and boards
• Demonstrable experience interacting with senior public sector stakeholders.
• Able to manage multiple priorities, meet deadlines, and maintain accuracy under pressure.
• A meticulous approach to handling tasks and managing complex diaries and documents.
• Experience in handling sensitive information with the highest level of confidentiality and professionalism.
• The ability to anticipate the needs of the CEO, solve problems, and take initiative with minimal supervision.

If you feel that you are the right candidate for the role as our Executive Assistant or would like to find out more information about the role, then please click ‘apply’ now.We’d love to hear from you.

Emmaus Greenwich is a unique charity that offers a home, work and individual support to people who have experienced homelessness and social exclusion. We don’t just give people a bed for the night; we offer a home, work opportunities and a sense of belonging.

We are looking for a compassionate, highly motivated and enthusiastic individual to provide tailored person-centred support to a caseload of formerly homeless individuals known as “Companions” especially to those who are struggling with substance misuse. Attention to detail is essential, as is the ability to identify and promptly address risks or safeguarding concerns. Empathy, attentive listening, and strong verbal communication skills are also key requirements. 

The successful candidate will understand that many people with experience of homelessness can also be trying to navigate other complex needs. The purpose of the Project worker is to provide a person-centred support to a caseload of Companions in particular to those who are experiencing difficulty in maintaining their tenancy due to their experiences and relationship with substances, including alcohol.

Proficiency with IT and the ability to maintain up do date records in our database are necessary. 

If you have the relevant personal qualities, experience, skills, enthusiasm and a positive “can do” attitude and would relish the chance to work in this dynamic, progressive, and successful charity, we would like to hear from you. You will be joining a friendly and enthusiastic team who are passionate about what they do and a social enterprise that has an exciting future.

Do you want to support individuals and families in our local community to improve their home’s energy performance with the overall goal of reducing the number of Merton and Lambeth residents who live in fuel poverty?

Are you looking for a role with a professional, supportive and expanding advice charity with over 80 years of experience working in South West London?

If so please read on:

Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth, Merton but also wider London. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.

Owing to charity expansion, we are looking for advisers with experience in providing energy advice. If you have at least one year’s experience of working in an advice support organisation, are passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.

The successful candidates will have excellent interpersonal skills and be able to work flexibly with clients and for the charity skills and experience to provide high quality energy information and advice. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of follow up advice and casework. You will also be very well informed with regard to legislation, case law and policy changes relating to advice and benefits.

You will help clients to maximise their income, provide education around energy-saving techniques and support with energy debt issues including billing, applying for grants and setting up payment plans.

Main duties and responsibilities

• Deliver comprehensive energy advice directly to clients via face to face and telephone appointments
• Ensure income maximisation for clients through the take up of appropriate welfare benefits.
• Commit to ongoing training/development as requested by the charity
• Use your interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor your approach to advice accordingly
• Provide a clear plan of action and follow-up on actions relating to cases as appropriate
• Identify and escalate serious problems, including safeguarding, appropriately
• Ability to work to own initiative within a team environment. Work closely with service colleagues and wider CAML team
• Support clients in CAML offices and outreach venues
• Promote the Energy Advice Service within the local community

Monitoring Quality and Case Recording

• Ensure all client engagement and support is comprehensively and accurately recorded
• Review your work, and monitor quality standards, as per the Citizens Advice quality framework
• Ensure data protection regulations are adhered to and office procedures followed
• Work with your line manager and senior managers to develop and improve services, and your own standards

Other Duties and Responsibilities

With the wider charity team and other organisations, ensure clients are supported with related advice issues

Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard

• Assist and contribute to the charity’s communications, research and campaigns work

• Maintain positive working relations with our stakeholders

• Professionally represent Citizens Advice Merton and Lambeth

• Other duties as requested by your line manager, senior manager and Chief Executive

Research and campaigns

Support the R&C team on any campaigns the team is working on.

Professional Development

All of our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.

Person Specification

•  Generalist Adviser certificate (Citizens Advice or equivalent)

• Complete NEA Energy Awareness (Level 3) or relevant energy training or willing to complete it together with relevant energy/advice trainings

• An understanding of the energy sector and providing advice to Clients, including those in financial difficulty

• Experience of using client management databases (we use Casebook)

• Fantastic communication skills

• Ability to prioritise work, meet deadlines and manage caseload

• IT competency and experience

• Ability and willingness to work as a team

• Understanding of and commitment to the aims, principles and values of Citizens Advice service

This job description and personal specification does not form part of any contract.

If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to read the full job description and find out how to apply.

The deadline for applications is 6pm, Sunday 17th November 2024. 

If you do not hear from us, we are afraid your application was unsuccessful.

We reserve the right to close applications early if we receive sufficient applications for the role.

We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and store.

The Junction is an out of hours service, open 365 evenings a year, to support and assist individuals experiencing a mental health concern. The aim is to alleviate the need for people in the Swindon locality to access A&E acute mental health services and primary care GP services unnecessarily by managing the presenting symptoms/mental health crisis along with the triggers and context for that crisis. 

As an Acute Mental Health Practitioner, you will be providing a preventative, person centred approach to people accessing the service who may be experiencing a mental health crisis.

The service is open from 4PM-11PM, 365 days a year so this position will include some weekends and bank holidays. 

 
What You'll Do: 
 

• Innovation and Empowerment: Channel your passion into providing evidence-based interventions, elevating the mental health and emotional well-being of the people we serve, while opening doors to life's possibilities. 

• Effective Partnerships:  Ensure effective and appropriate communication with all individuals, staff, community agencies and partner organisations.  

Why Join Us: 

• Impact Matters: Join a team where your work directly transforms lives and contributes to a healthier community. 

• Personal Growth: We offer professional development opportunities that will enrich your career and help shape the future of mental health services in Swindon. 

• Collaborative Culture: Work alongside like-minded individuals who share your passion for making a meaningful impact. 

Together, we can build a brighter, healthier future for Swindon. Your leadership can make all the difference. 

Safety Net is a charity supporting the recovery of those affected by rape, exploitation, sexual and domestic abuse across Cumbria. 

We offer free advice, support, counselling, therapy and group work to adults, children and young people who have been affected by abuse and trauma and provide trauma-informed care through a range of services designed to foster recovery and empowerment. 

We have a brilliant opportunity for a highly organised and effective Administration and Operations Lead to play a pivotal role in the smooth running of our organisation. You will be instrumental in ensuring day-to-day operations run effectively, allowing us to focus on providing crucial support to survivors of abuse. 

This role combines leading operations and administrative support with trustee liaison responsibilities.  It also encompasses management of a small team. 

You will have a demonstrable strong background in compliance, leading administration, delivery of services and process driven requirements in a robust and highly effective way.  To do this successfully you will also have developed communication, ICT and interpersonal skills, and have experience of leading operational processes, HR admin and data protection. Essentially, you will have a strong commitment to supporting our values and mission.

Key outcomes of the role are:

• Successful management of referrals for individuals affected by sexual and domestic abuse, ensuring processes are trauma-informed, and overseeing data collection and reporting.

• Effective development and implementation of systems to improve operational efficiency and effectiveness

• Accurate oversight and reporting on project progress, challenges, and proactive problem-solving.

• Total compliance with policy, procedure, and health and safety and legal requirements.

• HR administration, compliance and onboarding of new team members.

Closing date for applications: 9am Tuesday 10th December 2024

Interview to be held on Monday 16th and Tuesday 17th December 2024 in person at our Carlisle Headquarters.

Operations Administrator

We are looking for an Operations Administrator to join the team supporting facilities and building maintenance and offering general admin and operational support.

This role could also be full-time incorporating the HR support function, which at the moment is as separate standalone part-time role.

Position: Operations Administrator

Location: Bristol (onsite)

Hours: 15 hours per week (0.4 FTE) 7.5 hours split any days Monday – Thursday. Fridays are mandatory. (or full time hours for the HR and Operations Officer role combined)

Salary: £25,000 pro rata (£10,000 actual)

Contract: Permanent

Closing Date: Monday 2nd December 11:59pm

Interview Date: Interviews expected to be held w/c 9th December

The Role

The Operations Administrator will be responsible for the facilities, asset, and building maintenance of an owned therapy building. The Operations Administrator will understand that due to the building being used for therapeutic purposes, there will need to be clear communication between staff and suppliers on ‘quiet times’ and optimal visiting times.

Main areas of responsibility include:

• Stock control
• Maintaining relationships and organisational contracts with suppliers e.g. phone company or IT support
• Ensure office workplace health and safety standards are upheld
• Assist with operational aspects of staff away days and events e.g. venue booking and staff lunch
• Support with the set up and management of the outreach centres
• Supporting staff with internal operational enquiries
• Working closely with the Finance Manager to ensure operational expense is accurately reported
• Tracking and management of petty cash
• Finance admin support

We are advertising this as a part-time permanent role but would welcome applications for this post and the HR  post as a full-time position, HR and Operations Officer, £29,000 annual salary 1.0 FTE.

Due to the nature of the role (facilities & building maintenance), remote working is not an option. Please only apply if you are able to commute to the therapy building in St Paul’s, Bristol. 

About You

You will have experience in facilities/building management, administration and/or office operation OR equivalent experience, with a strong focus on overseeing administrative systems

You will be asked to submit a CV and then those selected to move to the next stage will be asked to submit a supporting document alongside their application.

We appreciate that some candidates may find other means of communicating their skills and experience more suitable to them, so accept the following supporting document formats:

• 2-page cover letter
• No more than a 5-minute long video (either sent as an mp4 attachment or a link to an unlisted YouTube video)
• A poem no longer than 2 pages

About the Organisation

The charity offers specialist support and therapeutic services to children, young people, and their families who have experienced child sexual abuse. They believe in creative evidence-based support services led by the voices of young people and their families. The specialist services are designed to grow connection and community with families who have experienced sexual abuse. The services have a creative arts focus because they believe in the transformative power of creativity in helping families to rebuild their lives after abuse experiences. Research guides everything the team does, it helps everyone to understand the service, develop best practice nationally in the sector and is a platform for amplifying survivors voices. 

Benefits include:

• 25 days holiday plus bank holidays. We currently award the Christmas – New Year period off to staff (not deducted from allowance)
• Generous leave allowances (sickness, maternity, etc.)
• Flexible employer
• Whole-organisation Professional Development Fund and Policy to help your CPD
• Access to Employee Assistance Programme
• Fantastic, kind, and hardworking team

The organisation is committed to providing equal opportunities for all, irrespective of age, disability, race, sex, religion/belief, sexuality, gender identity, marital/civil partnership, pregnancy/maternity and working patterns. Therefore, are particularly keen to hear from candidates living with a disability, and those from the global majority.

You may also have experience in areas such as Admin, Administrator, Administration, Operations Administrator,  Buildings Administrator, Support Administrator, Maintenance Administrator, Facilities Administrator, HR and Operations Administrator, Operations Coordinator, Operations Officer, Maintenance Coordinator, Buildings Coordinator.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We are looking for an experienced Immigration and Public Law Solicitor to join our team in London. RLS has experienced tremendous growth in the past 3 years, including the award of an Immigration and a Public Law Legal Aid Contracts. As we go from strength to strength, we strive to become further embedded in the communities we work with and to keep fighting individual and collective injustices. 

The successful candidate will provide supervision and assist with the management of our developing and expanding UK casework teams, whilst working on a small targeted caseload of their own, and overseeing regulatory compliance. This includes acting as the LAA supervisor role for our legal aid contracts; both Immigration and Asylum, and Public Law. This is an exciting opportunity for someone who wants to work in a collaborative environment with colleagues who share the same commitment to advancing migrant justice.

The Casework Supervisor role is for an experienced solicitor who wants to work in a dynamic and innovative legal organisation which prioritises staff wellbeing and high quality client care. People with lived experience of migration are strongly encouraged to apply.

Job purpose and responsibilities

The central objectives of this post are:

1. Supervision of Immigration and Public Law Casework: Working with the Legal Director to supervise the Immigration and Public Law casework provided by RLS in the UK through legal aid and other funding arrangements; and ensuring full compliance with relevant regulatory frameworks.

2. Team Management and Supervision: Working closely with the Legal Director to help lead  and manage RLS casework teams in the UK and internationally, to help ensure the delivery of high-quality casework that meets project goals and objectives; and the development of high-quality legal information materials and other legal resources.

3. Contract and Regulatory Compliance Management: This includes responsibility for the management and delivery of: 

(i) RLS's Legal Aid Agency (LAA) contracts, including maintaining Specialist Quality Mark (SQM) standards, financial compliance and ensuring Peer Review standards are met:

(ii)  LAA billing processes for both controlled and licensed work

(iii) OISC and SRA compliance

1. Personal Casework: Have personal conduct of a limited but strategic caseload, contributing to the overall objectives of RLS.

2. Strategic Litigation Development: Collaborate with the RLS Legal Director to identify emerging trends and issues in immigration and asylum law, and develop strategic litigation aligned with RLS’s mission.

3. Sector Support and Development: Provide second-tier support to other immigration advice organisations, leveraging RLS's expertise to enhance sector capacity.

4. Legal Aid and Pro Bono: To contribute to development and improvement of procedures and protocols for our innovative legal services which aim to combine multiple funding sources to sustainably contribute to addressing the increasing shortfall in the legal representation available for the people RLS works with. 

General duties:

• Supervision of RLS legal casework in the Immigration & Asylum and Public Law category to the highest standards

• Maintain such financial records and financial information as may be required by inter alia the LAA

• Conduct file reviews as per RLS’s Independent File Review procedure, OISC and SQM requirements

• Together with the RLS Legal Director, identify developing immigration and asylum law issues / themes and develop strategic litigation in line with RLS’s mission

• Ensure LAA contract quality and financial compliance, including responsibility for oversight of LAA billing (both controlled and licenced work)

• To act as RLS’s Quality Representative; and as result: 

• Be responsible for ensuring caseworkers and casework procedures are up to date and compliant with the SQM requirements

• Act as point of contact with the LAA; and 

• Overseeing any actions arising out of LAA audits, reviews or visits.

• To fully comply with and ensure that all casework teams and processes are also fully compliant with OISC (and SRA) standards of regulation, professional conduct and ethics at all times.

• Work collaboratively and supervise pro bono volunteer lawyers.

Team work

• Work effectively with other RLS legal and non-legal staff and contribute to broader organisational initiatives and those involving legal information and community legal support in particular

• Attend and contribute to regular and incidental team meetings and discussions

• Maintain and develop excellent relationships with frontline agencies and grassroots groups to enable effective joint working

• Attend training internally and externally as agreed with the Legal Director and maintain and make available to RLS, a record of all training undertaken and CPD points obtained

• Deliver training for colleagues or externally as and when required

• Undertake other duties which may be regarded within the nature of the post, in discussion with the Legal Director.
   

Who we are looking for 

RLS relies on the energy, skills and enthusiasm of people who share our vision and are drawn to striving together for change. If you share our values, ethos and objectives, and feel like you can contribute to RLS strategically and practically, we would love to hear from you. 

Person specification - essential requirements

• Be a solicitor qualified in England & Wales with around 3-5 years of experience (or more) as an immigration caseworker, paralegal or solicitor within a legal aid environment

• Be IAAS accredited and hold an up to date accreditation (senior caseworker and supervising senior caseworker  level)

• Have immigration casework and supervision experience sufficient to meet  the relevant Legal Aid Supervisor standards as specified in the 2024 standard civil contract here and eligible immediately to satisfy the LAA Supervisor Standard for both Immigration and Asylum, and Public Law

• A comprehensive understanding of all relevant regulatory and quality standards, including SRA, SQM, LAA Immigration Specification, OISC Code of Standards, and Peer Review Process Document Criteria

• A dynamic and innovative self-starter

• A highly organised individual

• Fluent in English

• A strong commitment to upholding the human rights of people who migrate and people at risk; and access to justice and empowerment through the delivery of high-quality, client-focused legal services

• The successful candidate will be required to obtain an enhanced DBS certificate (we cover the cost). However, a criminal record is not necessarily a barrier to recruitment but should be disclosed on application

• Have the right to work in the UK

• Experience and understanding of pro bono legal projects.

Person specification - desirable requirements

• Lived experience of migration systems

• Experience of management and development of casework teams with diverse experience levels, ensuring the delivery of compliant, high-quality casework

• Skilled in delivering training both internally and externally, with a focus on fostering development-oriented and ambitious casework teams

• Knowledge of languages other than English

• Experience in community legal advice and information projects

• Experience working in OISC regulated environments with a legal aid contract

• Experience of working with volunteers

• Experience in implementing corrective actions from regulatory or quality audits, reviews, or visits.

This is a key role within the Operations Department reporting directly to the Operations Director, and working closely with Finance and Communications (our fundraising and marketing function). Supporter Care aims to deliver exceptional service to our supporters in terms of administering donations and postal logistics, and via our call-centre. Therefore, a key focus will be the leadership of the Administration and Telephone Support teams (both are within Supporter Care).  

A significant objective for this role is the implementation of a new CRM system which is part of UCB’s wider integrated data strategy. Working alongside IT, and Finance in particular, the Head of Supporter Care is responsible for the management of data in the new CRM system. Therefore, you will have knowledge and previous experience of working with CRM systems. Furthermore, you will be responsible for ensuring Supporter Care staff are trained, and associated ways of working are stream-lined.

We expect you to have leadership experience with strong business acumen and service development, educated to degree level or able to demonstrate equivalent experience. As part of UCB’s leadership team you should welcome the challenge of prioritising a busy and diverse workload with the ability and flexibility required to meet tight deadlines and the initiative required to guide the Supporter Care staff through this transition period. A working knowledge of regulations associated with fundraising would be ideal, but not essential (such as HMRC, ICO, GDPR, Charity Commission, Fundraising Regulation).

This position will be based at our Operations Centre, Westport Road, Burslem, Stoke-on-Trent ST6 4JF

Closing date for applications: Friday 13th December 2024 -  noon

Interviews: Wednesday 18th December 2024

Salary: £37,500 -  £46,000  per annum plus staff benefits.  Staff benefits include life assurance of 4x salary, healthcare cash plan, and matched pension contributions up to 6%

UCB is a Christian Charity.  Schedule 9 Part 1 (3a) and (3b) of the Equality Act 2010 apply to this vacancy