General Manager Jobs

Reporting and Insight Analyst

PRS00409

£45,700 - £55,240 per annum

London campuses

Full time - Fixed term (12 months)

About the role

If you are a database reporting expert and can deliver reports, mailing files and insight to a range of stakeholders, the Reporting and Insight Analyst role may be for you. Advancement seeks an enthusiastic and proactive collaborator to report on and analyse Imperial’s alumni, prospect and donor data. You will work extensively on our Alumni and Fundraising database, with responsibility for maintaining and developing our Power BI data models, as well as delivering reports, mailing files and other data solutions that are essential to the activities of our division.

What you would be doing

You will be supporting teams across our division with their data needs. This will include designing segmentation plans for communications, delivering mailing files and event guestlists, all of which are vital to the daily activities of our fundraising, alumni relations and events teams. Using your excellent database knowledge and technical skills, particularly with Excel, manipulating these large datasets will be second nature to you, and your solid understanding of data protection means we stay GDPR compliant throughout the process. 

You will also be responsible for maintaining and developing all database reports which are run primarily in Power BI. Your duties will include developing and updating our data models, maintaining existing reports, delivering training sessions as well as leading projects to create and roll out new reports. 

In Advancement we need to draw on a lot of insight into our alumni and supporters to plan our activity and more effectively and efficiently serve our community. You will be called upon to perform a wide range of insight projects to ensure we are using data to drive everything we do. 

With a diverse range or regular and ad hoc tasks often competing for your attention, you will need to keep a good track of your own workload to ensure it is all delivered to a high standard and on time, keeping your line manager and other stakeholders updated as you do. 

What we are looking for

· A thorough understanding of complex relational databases such as Raiser’s Edge 

· A clear communicator who can understand requirements from a range of teams and translate them into deliverable reports and data solutions.  

· A proactive and open approach to problem solving and continuous improvement 

· Excellent attention to detail 

What we can offer you

· The opportunity to contribute to the transformative CRM implementation project to replace Raiser’s Edge and to play a key role in embedding the new system 

· The opportunity to participate in the next phase of alumni relations and philanthropy at Imperial, as we embark on a comprehensive campaign 

· The opportunity to continue your career at a world-leading institution 

· Sector-leading salary and remuneration package (including 39 days off a year) 

Further information

This is a full-time, fixed term role. It is currently based at the South Kensington campus but could be expected to move to the White City campus in mid-2025. Hybrid working will be considered for this role; see Imperial’s Work Location Framework for further information.

Closing date: 15th December 2024

Are you an experienced Archivist looking for your next challenge?

Do you want to work for an exciting social change organisation with the mission of enabling people, places and the planet to flourish? 

We are a 270 year old charity and own a 250 year old Grade i/ii listed building housing an array of period features and art of significant note.

The Opportunity

This is a rare opening to manage the RSA’s Archive housed in RSA House just off The Strand. Our Archive spans 2 strong rooms with hundreds of unique pieces of heritage from medals to paintings to fireplaces and sculptures and photographs. We’re looking for an expert Archivist to achieve greater impact by leading the professional management and care of the RSA’s extensive Archive. We need someone with proven experience in a similar archive role, who enjoys working autonomously and has a keen interest in Arts, Manufactures and Commerce artefacts. We are ambitious to digitise our Archive to ensure we engage new and wider audiences to bring the RSA’s exciting and diverse history to life.

The RSA has been at the forefront of significant social impact since 1754. Our proven change process, rigorous research, innovative ideas platforms and unique global network of changemakers, work collectively to enable people, places and the planet to flourish in harmony. We need you to join us to celebrate our history and help us capture our work for future generations.

This role is based from RSA House in London.

About You

What we are looking for in the successful candidate: 

• Proven experience as an Archivist.
• Archives and Records Association (ARA) recognised qualification or equivalent.
• Experience of cataloguing archive collections including digitally and managing a digitisation programme.
• Knowledge and experience of loaning processes and managing partnerships.
• Good working knowledge of the Data Protection Act and copyright issues.
• Strong IT skills and good communication skills.

To find out more about this role, please download our job description.

Apply

In order to apply, please click ‘quick apply’ on our recruitment page and submit your CV. You will also be required to answer a series of questions. You do not need to submit a cover letter.

Please submit your application through the RSA website. We cannot accept applications via email. All applications will receive an automated response.

The closing date for receipt of applications is 9am 5 December 2024. However, screening and interviews will be ongoing, so we may close the vacancy early if sufficient exceptional candidates apply.  Please get your application in as soon as possible.

Please note that we cannot accept late, incomplete applications, and we can only consider candidates who apply through the online application process.

Inclusion Statement

As a social change organisation, we believe everyone, regardless of visible or invisible difference, should be welcomed to participate in creating a better future.   

We aspire to maximum inclusion in our work and endeavour to challenge systemic inequity and all forms of discrimination.  We therefore welcome applications from everybody who is committed to our vision and values and can demonstrate the skills, competencies and experience required for the role applied for. 

Read full our commitment to Diversity, Equity and Inclusion . 

About Us

We are the RSA. The royal society for arts, manufactures and commerce. Where world-leading ideas are turned into world-changing actions. We’re committed to a world that is resilient, rebalanced and regenerative, where everyone can fulfil their potential.

The RSA has been at the forefront of significant social impact for 270 years. Our proven change process, rigorous research, innovative ideas platforms and unique global network of changemakers, work collectively to enable people, places and the planet to flourish. We invite you to be part of this change. Join our community. Together, we’ll unite people and ideas in collective action to create opportunities to regenerate our world.

We offer great benefits, including 29 days holiday (plus bank holidays), additional wellbeing allowance, free fellowship throughout employment and lots more! Read our full list of benefits .

CHAS are looking for a High Profile Events Executive to plan and deliver show-stopping events that make a real difference!

Our High Profile Events team will support our “It’s Not Just a Hospice” appeal and will play a critical role in CHAS’s mission to provide unwavering care to children who may die young and their families.

CHAS’ high-profile events team designs inspiring, unforgettable experiences across Scotland, including our glittering Fawkes-y Ladies Lunch, the annual Rocking Horse Ball, and winter wonderland events in Aberdeen, Glasgow, and Edinburgh.

Joining our newly integrated Partnerships and High Profile Events Team, you will work with a talented and experienced team of professionals who are committed to raising a significant income for CHAS by providing exceptional experiences and stewardship for our supporters and partners.

Your Role at CHAS

As part of our award-winning Income Generation and Engagement Directorate, the High Profile Events Executive will sit within the Partnership and Philanthropy team. You will report to the High Profile Events Manager and project manage three CHAS high profile events to generate income towards supporting children and families across Scotland.

This role will contribute to CHAS’s strategic vision, which includes a fundraising goal of £75 million (including £16.3 million from the major appeal) over the next five years to sustain CHAS’s life-changing work and fund key projects like the Rachel House redevelopment.

About You 

To excel in this role, you’ll bring:

• Experience of working on large scale fundraising events
• Planning and organising skills required for effective event project management
• Excellent communication and Relationship-building skills, with the ability to deal with staff, volunteers, suppliers and general public in an appropriate and effective manner
• High level of accuracy and numeracy skills as role requires regular cash handling and managing budgets
• Demonstrable experience with Microsoft Office and databases.
• Innovative, commercially minded approach.
• Passion for CHAS’ mission: A commitment to making a tangible difference for families facing a child’s life-limiting condition.

Why Join CHAS?

At CHAS, we’re committed to making sure that no one has to face the death of their child alone. We provide unwavering care through a unique model that spans hospices, hospitals, and homes, providing comfort, choice, and dignity to children who may die young and their families.

Working with CHAS means making an extraordinary impact every day in a supportive, collaborative environment. Here’s what we offer:

• Flexible Working: Embrace hybrid options with time split between home and onsite in any of our sites in Edinburgh, Glasgow, Kinross or Balloch, with family-friendly working arrangements.
• Professional Development: Exposure to a range of fundraising activities and continuous learning opportunities.
• Supportive Culture: Work alongside a high-performing, award-winning team dedicated to achieving ambitious goals through innovation and partnership.
• Comprehensive Benefits: Enjoy generous annual leave, a competitive pension, incremental salary progression, Blue Light discounts, and extensive health and wellbeing support.

What if you don’t meet all the job requirements?

At CHAS we’re committed to creating a workplace where everyone feels welcome, supported, and valued. We celebrate diversity and inclusivity, recognising that everyone’s journey is unique. We believe in the power of transferable skills, so if you don’t have the exact qualifications or background listed but believe your experience and skills are a great fit, we encourage you to apply. Feel free to reach out to Iain or our team for a chat to explore how you could be a great addition to our team.

Interested in Joining Us?

If you’re ready to take on this exciting role, we’d love to hear from you! Click apply, to answer a few questions and upload a CV or complete our full application form.

For an informal discussion about the position, please reach out to our Director of Income Generation and Engagement, Iain McAndrew.

Application Deadline: Sunday 8 December 2024 (11:59pm)

Interview Date: Preliminarily scheduled for Wednesday 18 December 2024

This role is subject to a PVG/Basic Disclosure check (level required will depend on base location).

Job Description

Post: Fundraising Coordinator

Based: The Little Hearts Matter office based in Birmingham

There is an opportunity for some flexible working.

Responsible to: Fundraising Manager

Salary: £22,000 to £24,000 

Hours: 35 hours per week

Annual Leave: 25 days plus Bank holidays per annum

This year, and every year, as many as 600 families in the UK will learn that their child has only half a working heart. These children have one of the most complex of all heart conditions, and there is no cure. Families in this situation need care and support to understand the information, make important treatment decisions, and meet the everyday challenges of living with half a heart.

That is why Little Hearts Matter exists. We wrap a blanket of understanding and care around families at every stage of their half a heart journey. We are always here when they need us.

Without donations, Little Hearts Matter would not be able to offer our services, free of charge, to support individuals and families across the UK. We do not receive any government funding for our work. Our fundraising team is essential to raising these vital funds—over £500,000 annually. Your role as Fundraising Coordinator is crucial in helping us achieve this goal.

In this role, you will support the fundraising team in carrying out administrative tasks that are key to the success of our fundraising efforts. This includes managing our donor database, processing donations, supporting community and corporate fundraising activities, and contributing to campaigns and events. You will work closely with our Fundraising Manager and the rest of the team to ensure the smooth running of day-to-day operations, making it easier for us to continue offering vital support to families.

In Your First Three Months:

• You will gain a deep understanding of Little Hearts Matter’s work and the needs of our supporters.
• You will assist in building relationships with key donors, supporters, and fundraising partners.
• You will help develop the systems and processes necessary to keep the fundraising efforts organised and efficient.

By the End of Your First Year:

• You will have played a key role in supporting and administering fundraising activities, including donor stewardship, community engagement, and corporate partnerships.
• You will have helped ensure that we have an up-to-date, efficient database to track donations, manage relationships, and analyse fundraising results.
• You will have contributed to the growth of our community fundraising, appeals portfolio, and partnerships, providing ongoing support to increase donations.
• You will have worked collaboratively with the team to improve the visibility and impact of Little Hearts Matter, ensuring that we can continue our essential work well into the future.

As a small charity, we rely on every member of our team to support and strengthen our fundraising efforts. Your work will directly contribute to the care and support we provide to families facing incredibly challenging circumstances. With your help, Little Hearts Matter will be able to continue supporting families affected by complex heart conditions and ensure that no family faces this journey alone.

About Little Hearts Matter

Little Hearts Matter (LHM) is a national charity with over 7000 members. We are the only charity in the UK that offers support and information to, and represents the needs of, children and families following a diagnosis of single ventricle heart disease (half a working heart). These congenital cardiac conditions can never be cured, even following repeated surgery, so the children must learn to live within the restrictions that their disability and fears for their future create.

Little Hearts Matter is there from the time parents learn of their child’s condition, through risk-filled treatment into a challenged-filled life at home. LHM is there to support the children, and their families, through their hopes and aspirations and the gradual realisation that they will never have the same life as their peers. Our aims are to:

Alleviate isolation by offering support, friendship and understanding from the time a diagnosis is made, through treatment decisions, hospital care and into life at home, eventually introducing parents and patients to other families who have similar experiences and shared concerns helping them to build a network of support.

Reduce fear by offering patients, parents, siblings, and the extended family a greater opportunity to understand the diagnosis and treatment paths available.

Reduce confusion and a lack of understanding by producing and supplying for free, user focused information that supports and aids understanding from the time of diagnosis, through treatments and into life at home.

Raise a greater awareness within Medical, Educational, Social and Governmental circles of the needs of children, and their families, as they travel through every stage of their lives.

Role Purpose:
This important role is vital to the continued growth of Little Hearts Matter’s fundraising activities and the sustainability of our services.

As Fundraising Coordinator, you will play a key part in supporting the fundraising team to secure and manage donations, ensuring the smooth running of campaigns, appeals, and donor communications. Working closely with the Fundraising Manager and other team members, you will help ensure the charity meets its annual fundraising target of over £400,000, generated through a diverse mix of member fundraising, community campaigns, and appeals.

You will be involved in administrative tasks that support the broader fundraising strategy, including donor stewardship, event coordination, and maintaining accurate records within the donor database. Your efforts will directly contribute to raising vital funds for Little Hearts Matter and helping us continue to provide free, vital services for families affected by complex heart conditions.

Key Responsibilities:

• Carry out the fundraising team’s essential administrative tasks, including maintaining accurate records in the donor database
• Maintain and update the donor database, ensuring records are accurate and up-to-date.
• Process donations and prepare receipts and acknowledgements in a timely and personalised manner.
• Provide administrative support for fundraising events and campaigns, including booking venues and organising materials.
• Support community and corporate fundraising activities ensuring fundraisers receive excellent support.
• Ensure fundraisers and donors are taken on a tailored supporter journey, building loyalty and long-term relationships.
• Assist with the planning and delivery of fundraising appeals by coordinating mailouts, event logistics, and donor communications.
• Contribute fun and engaging fundraising ideas tailored to the charity’s membership, their local community, and LHM’s general supporters, taking into account the limited resources of a small charity.
• Liaise with Office Manager to reconcile donations and monitor budgets.
• Ensure compliance with GDPR, Gift Aid, and fundraising regulations.
• Support the preparation of reports for donors, trustees, and internal meetings.
• Manage fundraising-related enquiries via email and phone, ensuring excellent service.

Person Specification:

Skill/Knowledge                                                                 

· Organisational & Time Management                         

Essential : Excellent organiser and time manager. Strong organisational and time management skills.

Desirable: Adaptable, creative and imaginative.·

· Communication Skills

Essential : Strong written and verbal communication skills

      Attention to Detail

Essential: Excellent attention to detail, particularly when handling data.

· Teamwork

Essential: A proven team player with strong relationship-building skills.Able to work both independently and as part of a small team.

Desirable: Ability to empathise with families who have a baby, child, or young adult with a complex heart condition.

· Fundraising & Creativity

Essential: Creative approach to developing engaging fundraising ideas.

Desirable: Experience in fundraising or charity administration.

· Database & IT Skills

Essential: Competent in using MS Word, Excel, and PowerPoint.

Desirable: Proficiency in using donor databases or CRM systems

· Emotional Intelligence & Understanding

Essential: Ability to understand the needs of the member families and the ethos of the way that LHM supports and represents.

· Role Commitment & Engagement

Essential: Ability to play a full and active part in the overall effectiveness of Little Hearts Matter, acting as an ambassador.

Closing date 17 December 2024

Applications and covering letter to be sent to Lisa Davies, Chief Executive.

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

The Connection at St. Martins is based in the heart of London, in the most concentrated area of rough sleeping in the UK.  We have an ambitious strategy to tackle rough sleeping in central London with those people who are most persistently on the streets. Building relationships of trust with clients is at the heart of our work.  To achieve this in practice, we have a fully trauma informed approach across the whole charity with psychologists embedded in our service delivery teams.

Alongside running our busy day centre at Adelaide Street by Trafalgar Square, we are developing our access to accommodation.  This includes a project to extend our scheme in Clapham with a new building during 2025.  The extension will provide 3 additional studio flats and activity spaces.  This is the first in a longer term goal to introduce more accommodation into our service portfolio so that we can house an additional 300 of our Adelaide Street clients by 2028.  We are also keen to develop our links into health, through partnerships with the NHS and other treatment services.  Finally, we would like to further improve our offer for women and for people with No Recourse to Public Funds. 

The Director of Services is a vital role for us and this is an incredibly exciting opportunity for someone who shares our passion for addressing rough sleeping.  The successful candidate will be ambitious and tenacious in developing high quality services and growing our support.  They must be able to build really strong relationships with clients, colleagues and stakeholders alongside bringing extensive experience from homelessness, mental health, addiction or the criminal justice sector. 

Our Director of Services will: 

• Ensure excellent service delivery which reflects our Theory of Change; 
• Deliver the charity’s Service Quality and Development strategy; 
• Take forward our emerging accommodation models and our links into health services; 
• Provide financial management and secure resources for service delivery; 
• Work with the Board and the Service Quality and Development Sub Committee, sharing progress against objectives and reporting results; 
• Provide leadership with the staff team, particularly in services, promoting our cultural traits and behaviours in everything we do. 

Full job description can be found on our website

Salary: £64,709
Closing Date: Thursday 5th December
Interview Date: Wednesday 11th December & Thursday 12th December. Second interview w/c 16th December

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Hybrid working (depending on role requirements)

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

Internally the job title will be Recovery Worker

You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Waythrough’s Lincolnshire Crisis Service as a Recovery Worker.

Lincolnshire Crisis Service have two houses in the county, one in Boston and another in Lincoln, we provide a range of support for people with mental ill health and both work to a recovery model. We have been operating in the area for a number of years and offer a staffed service to our residents aged 18 and upwards. This role does require you to work varied hours as the service is 24/7 and may include some sleep in shifts, these are paid in addition.

We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in.

Responsible for helping and inspiring the people who use our services, we’ll rely on you to work with them to come up with a personal support plan that will see them achieve their goals and aspirations. Whether it’s developing their domestic and finance management skills or accessing work, leisure or educational opportunities, one thing’s for sure – you will have every chance to shine.

Candidates with an understanding of mental health issues would be welcomed and full training will be provided. More important is your caring and compassionate nature and empathy and enthusiasm for helping others. Whatever your background, you’ll need to be happy to work both independently and within a team and willing to be part of a weekly rota system and available for on call duties.

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.

This is a permanent, full-time role requiring you to work 37.5 hours a week with a requirement to work a variety of shifts, day, evening, sleep in cover and weekends. The service is open 365 days a year, 24 hours a day.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

We are committed to increasing our diversity and we would welcome applications from those with lived experience.

Learning and development is important to us, and we are pleased to be able to offer a wide range of apprenticeships. We hire apprentices into specific roles as well as offering apprenticeships to the workforce. Anyone can apply to undertake an apprenticeship relevant to the role as long as they are in a permanent post and have successfully passed probation.

On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind was renamed Waythrough to reflect the new organisation.

We are delighted to be partnering with a health focused, charitable organisation that aims to improve care for patients with muscular conditions, to find an outstanding Finance Officer.

This organisation is an advocate of well being and offer a 31.5 hour week paid at a full time salary and most staff finish by 1230pm on a Friday. The role offers flexible, hybrid working also. This role is also temp to perm opportunity for a minimum of 6 months and starting in December 2024.

The main purpose of the Finance Officer role is to provide key support to the finance team with their finance processes, supporting staff members across the organisation, helping with any queries on a day to-day basis, as well as supporting members and suppliers with queries.

The Finance Officer ensures all financial transactions are processed in accordance with the charity’s procedures and processes and in line with data protection regulations.

The team provides support and guidance to all staff members on how to process invoices, expenses, and generally manage their budgets effectively.

You will maintain the purchase and sales ledger and administer the payroll and pension scheme. You will oversee general finance administration and expenses. You will also chase debtors for payments (credit control), post and reconcile income and act as the first point of contact for finance queries. You will assist the finance manager with the end of year audit.  Ideally, you will have a good working knowledge of Xero.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a call to brief you on the role. We are looking forward to connecting with you.

Job Title:                        Volunteer Support Officer     
Contract:                        Full time, permanent     
Salary:                            £30,00-£32,000 (depending on experience)
Reports to:                     Head of Membership Services
Place of Work:              BSH Headquarters, 100 White Lion Street, London, N1 9PF. (Hybrid working) 

Founded in 1960, The British Society for Haematology is a registered charity and professional membership body.  The object of the Society is to advance the practice and study of haematology and to facilitate contact between persons interested in haematology.  The Society has over 3000 members consisting of doctors, scientists, nurses and allied health professionals specialising in the field of haematology.  The Society has the British Journal of Haematology as its official journal and supports the haematology community through its educational resources, events, grants and guidelines as well as advocating for the profession. 

The Role 

The Volunteering Support Officer is a new role and will work as part of a small friendly team. They will be the lead administrator for the Early Careers Forum and the Global Haematology Special Interest Group (SIG). The post holder will work with volunteers to arrange and minute meetings and prepare agendas and papers for distribution. They will be responsible for SIG webpages and co-ordinating ebulletins to keep members up to date with SIG activities.

The post holder will recruit volunteers for committees and Special Interest Groups (SIGs) following our governance rules. You will act as the main point of contact for volunteering queries and ensure volunteers’ records and SIG membership are up to date using subscriber database.

The successful candidate will be an excellent communicator, both verbally and written. You will have the ability to work on your own initiative and prioritise workload.  You will have experience of organising and minuting meetings, updating website pages, using a database and GDPR experience and awareness.

Please note, although this role is hybrid you will be required to be office based as and when the business requires. You will also have to occasionally travel and stay away from home to support volunteers’ meetings including at our ASM which includes weekend working.

To Apply

To apply, please submit an up-to-date CV and covering letter outlining your suitability for the role according to the job description and person specification.

Closing Date:  12pm on 2nd December 2024 

Interview dates: W/C 9th December 2024 

No agencies please.   

The British Society for Haematology is committed to equal opportunities and values diversity in its workforce. 

REF-217 880 

We are looking for an experienced and passionate Mental Health & Money Advisor to work as part of our Advice, Information & Training Team.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.

The Mental Health and Money Advice Service is the first UK-wide service to address mental and financial health together. We aim to stop the spiral of debt and mental health issues by providing online information and advice and casework provided by telephone. The service launched in November 2017, commissioned by Mental Health UK and delivered by Rethink Mental Illness in England, Hafal in Wales, Support in Mind in Scotland and Mindwise in Northern Ireland. 

How you will make a difference

I use my existing knowledge and expertise to identify and address a range of issues and provide debt and financial capability advice to people with mental health issues. I take on case work within our remit on debt (including enhanced income maximisation), welfare benefits, mental health and financial capability issues. I develop my knowledge and experience of mental health and social care to set my advice in a meaningful context. I help clients identify the barriers that are hindering progress in dealing with their money worries and I provide help, support and advice to overcome these barriers.

Diversity, Equity, Inclusion

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

Becoming a truly anti-racist organisation

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.

We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.

About the role

Are you passionate about delivering excellent service and creating meaningful connections? We are seeking an enthusiastic Membership Administrator to join the Royal College of Obstetricians and Gynaecologists (RCOG).

In this role, you’ll be at the heart of our efforts to support and engage with a diverse and global membership. Your work will contribute directly to the College’s mission of improving women’s healthcare worldwide. From processing membership applications and renewals to supporting our prestigious ceremonies, you will ensure our members feel valued, connected, and supported.

In this role you will have an opportunity to:

• Provide first-class membership administration, including upgrades, renewals and maintenance of records
• Support members through the membership helpline and inboxes, ensuring timely and effective responses
• Assist in organising and delivering membership ceremonies, fostering lifelong connections with members
• Ensure compliance with GDPR and data protection principles while managing member information.

For the full list of key responsibilities, please check the recruitment pack.

At RCOG, we are a values-led organisation dedicated to innovation, inclusivity, and excellence. Join a team that thrives on collaboration, mutual respect, and a shared passion for making a positive impact.

About you

This position is well-suited to an organised, proactive and customer-focused professional who enjoys building lasting relationships and working in a dynamic environment.

Requirements:

• Proven experience in customer service or membership administration.
• Effective organisational skills with ability to manage multiple priorities and manage time efficiently
• Effective interpersonal and communication skills, with the ability to interact professionally with diverse stakeholders
• Confident user of Microsoft Office and experience with CRM systems (IMIS or similar is a bonus)
• A positive attitude with a commitment to providing outstanding service to our members.

Our culture and benefits

As a key member of the team, you will be located in our offices in London Bridge. We offer a friendly, values led working culture with an excellent benefits package that includes:

• Agile and flexible working environment and free lunch onsite
• 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January
• 10% pension contribution after probation
• Enhanced wellbeing and family support
• Interest-free bike and season ticket loans after probation
• Tailored Learning and Development and study leave
• Affinity staff networks
• Life assurance and income protection schemes
• Lifestyle discounts

For a full list of the benefits we offer, please visit our careers site.

How to apply

• Closing date: 10.00 am on Monday 9 December 2024
• We encourage candidates to apply early and reserve the right to close the advert and appoint before the closing date.
• We will be interviewing candidates in the week commencing 16 December2024.
• Please note that the start date for this role is January 2025.

We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We welcome applications from all backgrounds and particularly encourage candidates from underrepresented groups, including those from black, Asian and minority ethnic backgrounds and people with disabilities. To find out more, please see our Diversity Policy and Equal Opportunities Policy.

Please note: We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa.

About us

The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 17,500 members in the UK and internationally.

We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.

Emmaus Greenwich is a unique charity that offers a home, work and individual support to people who have experienced homelessness and social exclusion. We don’t just give people a bed for the night; we offer a home, work opportunities and a sense of belonging.

We are looking for a compassionate, highly motivated and enthusiastic individual to provide tailored person-centred support to a caseload of formerly homeless individuals known as “Companions” especially to those who are struggling with substance misuse. Attention to detail is essential, as is the ability to identify and promptly address risks or safeguarding concerns. Empathy, attentive listening, and strong verbal communication skills are also key requirements. 

The successful candidate will understand that many people with experience of homelessness can also be trying to navigate other complex needs. The purpose of the Project worker is to provide a person-centred support to a caseload of Companions in particular to those who are experiencing difficulty in maintaining their tenancy due to their experiences and relationship with substances, including alcohol.

Proficiency with IT and the ability to maintain up do date records in our database are necessary. 

If you have the relevant personal qualities, experience, skills, enthusiasm and a positive “can do” attitude and would relish the chance to work in this dynamic, progressive, and successful charity, we would like to hear from you. You will be joining a friendly and enthusiastic team who are passionate about what they do and a social enterprise that has an exciting future.

We have an exciting opportunity for an experienced Executive Assistant to join our team in Birmingham, with hybrid working (two days a week in our Birmingham office and three days working from home). In return, you will receive a competitive salary of £37,000 – £44,700 per annum depending on experience.

NGA is an independent, not-for-profit national membership organisation for state school governors, trustees and governance professionals in England. Our work aims to improve the educational standards and wellbeing of young people by increasing the effectiveness of governing boards and promoting high standards. As expert leaders in school and academy governance, we provide information, advice, guidance, professional development and e-learning.

About the role:

As our Executive Assistant, you will provide high-quality, proactive administrative and organisational management support, enabling the CEO and senior leadership team to focus on strategic matters, stakeholder engagement and governance leadership efficiently and effectively.

Benefits of working for NGA:

• 25 days annual leave + bank holidays + 3 days Christmas closure (increases to 26 after 3 years’ continuous service and to 27 after 6 years’ service)
• Pension contribution at 7%
• Flexible working arrangements
• Wellbeing support through our employee assistance programme
• Cycle to work scheme
• Option to buy and sell annual leave
• Railcards for qualifying staff
• Healthy CPD budget

Key responsibilities of our Executive Assistant will include:

• Providing high-quality, proactive administrative and management support to the CEO and wider senior leadership team (SLT) including preparation of meeting papers, filing, correspondence and maintenance of shared electronic records.
• Acting as an ambassador for SLT and represent them in your duties and stakeholder management.
• Liaising with NGAs governance professional regarding board meetings, papers required for board meetings and ensure internal action items are implemented.
• Maintaining governance documentation, ensuring that statutory deadlines are met and that all records are accurate and up to date.
• Assisting the CEO in managing and tracking high-priority projects, ensuring milestones and deadlines are met.
• Working alongside the Head of Advocacy and External Affairs to build and maintain strong relationships with external stakeholders, such as government officials, educational bodies, and partners.
• Providing general office support as required, including handling phone calls, filing, and managing databases.
• Assisting with meetings as requested, including booking rooms, providing refreshments, greeting visitors, note taking and producing minutes.
• Contributing to staff meetings and promote the organisation.
• Collaborating with other staff members to maintain, collate, and store resource materials.

What we’re looking for in our Executive Assistant:

• Previous experience as an Executive Assistant, Personal Assistant, or in a similar high-level administrative role, ideally in the education or not-for-profit sector.
• Bachelor's degree in business administration, Management, or a related field OR qualified by experience.
• Experience working with senior leadership teams and boards
• Demonstrable experience interacting with senior public sector stakeholders.
• Able to manage multiple priorities, meet deadlines, and maintain accuracy under pressure.
• A meticulous approach to handling tasks and managing complex diaries and documents.
• Experience in handling sensitive information with the highest level of confidentiality and professionalism.
• The ability to anticipate the needs of the CEO, solve problems, and take initiative with minimal supervision.

If you feel that you are the right candidate for the role as our Executive Assistant or would like to find out more information about the role, then please click ‘apply’ now.We’d love to hear from you.

Do you want to support individuals and families in our local community to improve their home’s energy performance with the overall goal of reducing the number of Merton and Lambeth residents who live in fuel poverty?

Are you looking for a role with a professional, supportive and expanding advice charity with over 80 years of experience working in South West London?

If so please read on:

Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth, Merton but also wider London. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.

Owing to charity expansion, we are looking for advisers with experience in providing energy advice. If you have at least one year’s experience of working in an advice support organisation, are passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.

The successful candidates will have excellent interpersonal skills and be able to work flexibly with clients and for the charity skills and experience to provide high quality energy information and advice. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of follow up advice and casework. You will also be very well informed with regard to legislation, case law and policy changes relating to advice and benefits.

You will help clients to maximise their income, provide education around energy-saving techniques and support with energy debt issues including billing, applying for grants and setting up payment plans.

Main duties and responsibilities

• Deliver comprehensive energy advice directly to clients via face to face and telephone appointments
• Ensure income maximisation for clients through the take up of appropriate welfare benefits.
• Commit to ongoing training/development as requested by the charity
• Use your interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor your approach to advice accordingly
• Provide a clear plan of action and follow-up on actions relating to cases as appropriate
• Identify and escalate serious problems, including safeguarding, appropriately
• Ability to work to own initiative within a team environment. Work closely with service colleagues and wider CAML team
• Support clients in CAML offices and outreach venues
• Promote the Energy Advice Service within the local community

Monitoring Quality and Case Recording

• Ensure all client engagement and support is comprehensively and accurately recorded
• Review your work, and monitor quality standards, as per the Citizens Advice quality framework
• Ensure data protection regulations are adhered to and office procedures followed
• Work with your line manager and senior managers to develop and improve services, and your own standards

Other Duties and Responsibilities

With the wider charity team and other organisations, ensure clients are supported with related advice issues

Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard

• Assist and contribute to the charity’s communications, research and campaigns work

• Maintain positive working relations with our stakeholders

• Professionally represent Citizens Advice Merton and Lambeth

• Other duties as requested by your line manager, senior manager and Chief Executive

Research and campaigns

Support the R&C team on any campaigns the team is working on.

Professional Development

All of our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.

Person Specification

•  Generalist Adviser certificate (Citizens Advice or equivalent)

• Complete NEA Energy Awareness (Level 3) or relevant energy training or willing to complete it together with relevant energy/advice trainings

• An understanding of the energy sector and providing advice to Clients, including those in financial difficulty

• Experience of using client management databases (we use Casebook)

• Fantastic communication skills

• Ability to prioritise work, meet deadlines and manage caseload

• IT competency and experience

• Ability and willingness to work as a team

• Understanding of and commitment to the aims, principles and values of Citizens Advice service

This job description and personal specification does not form part of any contract.

If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to read the full job description and find out how to apply.

The deadline for applications is 6pm, Sunday 17th November 2024. 

If you do not hear from us, we are afraid your application was unsuccessful.

We reserve the right to close applications early if we receive sufficient applications for the role.

We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and store.

Safety Net is a charity supporting the recovery of those affected by rape, exploitation, sexual and domestic abuse across Cumbria. 

We offer free advice, support, counselling, therapy and group work to adults, children and young people who have been affected by abuse and trauma and provide trauma-informed care through a range of services designed to foster recovery and empowerment. 

We have a brilliant opportunity for a highly organised and effective Administration and Operations Lead to play a pivotal role in the smooth running of our organisation. You will be instrumental in ensuring day-to-day operations run effectively, allowing us to focus on providing crucial support to survivors of abuse. 

This role combines leading operations and administrative support with trustee liaison responsibilities.  It also encompasses management of a small team. 

You will have a demonstrable strong background in compliance, leading administration, delivery of services and process driven requirements in a robust and highly effective way.  To do this successfully you will also have developed communication, ICT and interpersonal skills, and have experience of leading operational processes, HR admin and data protection. Essentially, you will have a strong commitment to supporting our values and mission.

Key outcomes of the role are:

• Successful management of referrals for individuals affected by sexual and domestic abuse, ensuring processes are trauma-informed, and overseeing data collection and reporting.

• Effective development and implementation of systems to improve operational efficiency and effectiveness

• Accurate oversight and reporting on project progress, challenges, and proactive problem-solving.

• Total compliance with policy, procedure, and health and safety and legal requirements.

• HR administration, compliance and onboarding of new team members.

Closing date for applications: 9am Tuesday 10th December 2024

Interview to be held on Monday 16th and Tuesday 17th December 2024 in person at our Carlisle Headquarters.