General Manager Jobs

Description:

· Job Title: Key Project Coordinator

· Salary: £27,570

· Closing Date: Thursday 15th November

· Reporting to: Programme Manager

· Contract: Full-Time, Permanent

· Job Location: London

· Interviews: Tuesday 19th November

· Start date: Monday 2nd December

· School Location: Islington

Safeguarding Statement

The Access Project is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Our safeguarding system is underpinned by a range of policies and procedures which encourage and promote safe working practice across the organisation.

About the Key Project

The Key Project is an initiative at an Islington secondary school, Central Foundation Boys’ School, which aims to support students from disadvantaged backgrounds to gain admission to top universities. The Project was launched in 2012 through a partnership between international law firm Slaughter and May, ground-breaking educational charity The Access Project and Central Foundation Boys’ School, an Ofsted rated Outstanding school. Slaughter and May provides the majority of the funding and some of the volunteers for the programme.

There are three parts to the Key Project role:

1. Tutoring: Students are either matched with a volunteer tutor to provide them with an hour-long weekly tutorial, or they take part in weekly small group tutor sessions that are led by paid professional tutors.

2. Enrichment: students are offered debating events, workshops, lectures and career insight sessions where they have the chance to discuss the latest developments in science, media and politics and gain a better understanding of the City of London. They can also apply for work experience placements at Slaughter and May or The Access Project’s other corporate partners.

3. University support: students are guided through all aspects of the university application process. They are offered university trips, university course choice and personal statement workshops, as well as individualised one to one mentoring. They are also offered specific sessions for Oxbridge and Medicine applicants, as well as mock admission interviews and entrance exam support.

About the three partners

Central Foundation Boys’ School

Central Foundation Boys’ School is an Ofsted rated Outstanding school with 150 years of history located on the Old Street “Silicon” Roundabout. In 2016, the school was ranked as the 64th best school in the country in the new Progress 8 measure for GCSE, and the school’s Sixth Form was in the top 15% of

all post-16 providers in the country. Since the Key Project was launched, five times more students are going to the top-third most-selective universities in the country

The Access Project

The Access Project believes that every young person should have the opportunity to fulfil their potential and make the most of their education. They aim to reduce the educational barriers their students face, helping them to pursue a career in their chosen field and follow their dreams.
Their mission is to support students from disadvantaged backgrounds to access top universities, through a unique combination of tuition and in-school mentoring. TAP work with them to make good applications, get the grades and transition to university.
The programme combats educational inequality and improves social mobility by raising students’ grades and supporting them to understand the pathway to a top university. Students who receive support from TAP’s programme are more than twice as likely to attend top universities as statistically similar students, according to UCAS.

Slaughter and May

Slaughter and May, a leading City law firm with around 1,300 partners and worldwide staff, is regarded as one of the most prestigious law firms in the world. Its lawyers advise on high-profile and groundbreaking international transactions for clients that include leading corporations, financial institutions and governments. Social mobility is a key area of focus for the firm, with the award-winning Key Project considered as its flagship initiative.

About this position

The Key Project Coordinator will benefit from working closely with inspiring young people every day and helping them to transform their lives. The majority of the students from Central Foundation Boys’ School are from non-privileged backgrounds; the Key Project Coordinator plays a significant part in helping to open the door to top universities for these young people by helping them to achieve excellent academic achievements and develop strong interpersonal skills. The school has a mixed gender Sixth Form, and all the students from Year 10 to Year 13 are highly dedicated and achieve outstanding outcomes.

Benefitting from being in a fast-paced, demanding and exciting environment with high levels of responsibility and autonomy, the Key Project Coordinator will be based in the school four days per week. The school is excellently located at the Old Street Roundabout and has an exceptional record of retaining staff due to their happiness at working at the school. The Coordinator will be an employee of The Access Project so will gain a unique experience of working in a rapidly growing and innovative charity.

Duties and responsibilities:

The Key Project Coordinator is the case manager for all key stakeholders who interact with the programme including students, tutors, teachers, Slaughter and May and TAP staff.

Students

• Building strong mentoring relationships with students to drive awareness of and enthusiasm for the programme.
• Delivering The Access Project’s programme of university support activities at the school, including one to one meetings, workshops and assemblies
• Assessing student progress towards being able to make successful university applications by uploading all interactions to our CRM system: Salesforce
• Recruiting students onto the programme in line with our student enrolment criteria
• Matching students with volunteer tutors and liaising with the school to get provisional groups for Group Tuition signed off
• Manging difficult conversations
• Monitoring student attendance to tutorials and devising innovative solutions to encourage attendance
• Using the schools’ existing reporting on students’ academic and pastoral progress to monitor the impact of tutorials, and intervene as appropriate
• Collecting and uploading various data sets relating to a student’s eligibility or performance on the programme. This ranges from consent forms to individual UCAS applications.

Tutors

• Building and managing relationships with volunteer and paid tutors to ensure they have a positive experience of the programme, deliver good quality tutorials, and continue volunteering with us year-on-year
• Liaising with tutors and managing any day-to-day requests that they have regarding The Access Project or their tutee
• Managing tutor attendance to tutorials through weekly monitoring systems
• Observing tutorials and giving tutors any necessary feedback

School Staff

• Working with school staff to ensure their cooperation and timely completion of activities contributing to the smooth running of the programme.
• Chairing and presenting alongside the Programme Manager at termly school meetings with Senior Management to report on programme progress.

Other Activities

• The Key Project Coordinator based in our partner school from Monday-Thursday. On Fridays, they undertake training, attend meetings, and feed into internal projects to improve the quality of delivery of the programme.
• The Key Project Coordinator supports the volunteering team by helping to deliver tutor training sessions, which can take place on Saturdays and weekday evenings.
• The Key Project Coordinator will be required to support our Central Provision function including staffing our two annual university trips and our university society events.
• The Key Project Coordinator will oversee other initiatives within the school. This will include the improvement of existing initiatives related to supporting students’ progression and the launch of new projects as appropriate.

Supporting Slaughter and May activities at the school

• The Key Project itself will be managed jointly by The Access Project and the School. The Project Coordinator will also work closely with the Community team at Slaughter and May, attending regular meetings alongside their Programme Manager to update on and review the progress of the programme against its KPIs, as well as providing formal termly reports.

Any other responsibilities

Reasonably deemed necessary by the Access Project’s Programme Managers or Director

Person specification

We are seeking applications from individuals who are:

Essential

• Able to communicate and influence with impact at all levels. The role involves building relationships with staff, students and tutors on a one-to-one basis and presenting information to/running workshops with groups of students and teachers: The Key Project Coordinator will need to be professional, articulate and credible in a range of situations.
• Able to deliver projects and manage administration. The Key Project Coordinator will need to be able to maintain accurate and up-to-date records.
• Able to effectively time manage. The role has a complex and varied workload, involving autonomous working and teamworking, and managing tasks over different periods of time. The University Access Officer will need to be able to plan their time effectively to complete all tasks to pre-set deadlines.
• Able to lead and manage change. The University Access Officer will be the key representative of the programme in school and will need enthusiasm and vision to make this a success.
• Passionate about educational disadvantage. This is a demanding role which requires University Access Officers to be committed to our mission and values (see below) and motivated by and engaged with the work of The Access Project and our partner schools.
• Resilient and adaptable. The University Access Officer will need to adapt to a fast-moving environment in school, and react to challenges and requests from students, staff and tutors.
• Skilled in stakeholder management. The University Access Officer will need to be able to build and maintain excellent relationships with school staff as well as our volunteer tutors.

Desirable

• Knowledge/experience of working and/or volunteering in schools or the education sector. Please note, as a minimum requirement, applicants will:
• be in a position to commit to the role for at least two years;
• have a university degree;
• have the right to work in the UK.

Benefits:

• 25 days annual leave p.a. (pro rata) plus Bank Holidays and 5 days Winter closure

• PerkBox – offering nationwide shopping discounts, gym memberships, holidays, learning and much more

• Employee Assistance Programme, a 24-hour helpline for staff

• Online Medical assistance – access 24/7 to a qualified GP within minutes, with referrals and prescriptions available same-day

• Interest-free travelcard loans

• Cyclescheme loans

• 3 paid Volunteering Days

• Employer’s pensions contributions (3%)

• CPD options

• The Access Project welcomes requests for flexible working arrangements

Equal Opportunities Statement

The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at our organization, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+ . We particularly welcome applications from people with lived experience in reference to our mission

We are proud to be a Level 1 Disability Confident employer. If you require any reasonable adjustments please contact us.

Disclosure of a Criminal Record

The Rehabilitation of Offenders 1974 (Exceptions) (Amendment) Order 1986 applies to posts where there is access to children. This means that applicants for employment that involves working with children and young people must disclose anything listed in their criminal record, with the exception of protected cautions and convictions. All Disclosures are carried out in the strictest confidence and are made only in connection with your application for employment and for no other purpose.The application for a DBS check at a level appropriate to the job role will be activated before your first day of work. Members of staff who are not eligible for a standard or enhanced DBS check are required to undertake a basic DBS check only in line with legal requirements. If you are selected for appointment to the role, you will be subject to this procedure.

Present or most recent employment 

It is important to give full information, including the organisation you work in, or most recent employment if not currently working, full dates, address and explanation of any gaps in employment. 

Education, Qualifications and Training: Ensure you give all the information requested, including dates, establishment where you studied and make clear the level of any examinations e.g., GCSE, GCE 'O' Level or 'A' Level or equivalents etc. and the grades you obtained. Also include any skills training you have had. You will be required to produce original documentary evidence of any qualifications relevant to the job, and these will be detailed on the person specification.

Proof of qualification is required before the appointment is confirmed.

References

All appointments are subject to verification of employment and suitability of the candidate for the post applied for. We reserve the right to approach any previous employer for a reference and to verify their identity but will request your permission before doing so. If you have experience of working with children, please include this as one of your references.

The Director of Charity will play a key  role in developing a progressive and growing NHS charity onto the next steps of its journey to fulfil the Trust’s ambition to be the charity of choice in the region.

You must be an ambitious and innovative leader with senior management experience and an extensive knowledge of fundraising and marketing, to command the confidence of staff and peers, with strong diplomatic skills and determination.

As the most senior management role with corporate responsibility for the Charity, you will work closely with the Director of Communications and Engagement and the Corporate Trustee to provide leadership, and strategic and operational management of the work of the Charity.  You will manage the fundraising team and play a leadership role in soliciting and stewarding major and principal gifts in support of the strategic priorities of the Trust, as set out in the Trust’s Strategy.

Proven communication skills are critical as the role also requires a level of confidence in working with a wide range of stakeholders, including NHS Directors, including non-execs, senior management, senior clinicians, hospital staff, patients, key donors, celebrities, businesses, community supporters and volunteers.

Playing a central to the role, you will be responsible for increasing the Trust’s charitable income from the current circa £2.4m per annum to £5m over the next 3 years.

The purpose of the role is to ensure that the Charity is well managed and that there are clear strategic and operational plans that reflect charity best practice and can allow the Charity to deliver its full potential for charitable support of Frimley Health NHS Foundation Trust. 

As an organisation, we are unifying all of the professions and services involved in the delivery of MS care to create one influential voice and are building and delivering initiatives that will support meaningful service improvement.

As a member of the TMSFA team, you will be responsible for developing the external profile of TMSFA through the implementation of an engaging and impactful digital communications strategy, providing valuable insight into the work that TMSFA is doing and growing its audience.

With your strong background in IT, communication, marketing and website development, you will be pivotal in publicising events, publications and outcomes of TMSFA.

This role will also involve routine administrative office tasks, including the management of the database.

This is a new and exciting role that will be best suited to someone who is innovative, motivated, and agile in their approach to work. 

The Role 

SafeLives is very proud of its reputation for high quality training and operational programmes, and your role in maintaining our standards for learners and stakeholders will be vital.

As a Training and Engagement Coordinator to the Scotland Team, you will provide effective and efficient co-ordination of resources and support, primarily related to our accredited courses, Idaa and DACA, as well as our open course and bespoke training, when capability allows. You will work alongside the Training Lead and Senior Training and Engagement Coordinator and occasionally help support with our Safer, Sooner and Authentic Voice operational work.

This role is integral to our providing quality training across Scotland, influencing and enhancing the approach of professionals who come into contact with domestic abuse.

Hours: 22.5 hours per week (3 days)

Contract: April 2026 with the possibility of extension

Location: UK based, remote (with occasional fully imbursed travel in Scotland and wider UK and, where candidate is England-based, expected occasional working from Bristol office)

About SafeLives

We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.    

Last year alone, 14,000 professionals received our training. Over 80,000 adults at risk of serious harm or murder and more than 100,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last six years, over 4,000 perpetrators have been challenged and supported to change by interventions we created with partners, and that’s just the start. 

Together we can end domestic abuse. Forever. For everyone.

Benefits

• 34 days' holiday incl. public holidays
• Flexible working e.g. compressed hours
• Cycle to work scheme
• Eye care vouchers
• Pension scheme with 4% employer contribution
• Childcare vouchers
• Employee assistance programme
• Clinical supervision
• Holiday purchase scheme to buy up to an additional 5 days
• Enhanced family leave policies
• Enhanced sick pay
• Professional development fund
• Individual learning budget
• Restorative practice training
• Time off in lieu 

If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.

Closing date: Wednesday 6th November 2024. 

SafeLives is a committed provider of equal opportunities for all; please see our job description for full details.

No agencies, please.

Oversee on a day to day basis the work or Leicester City of Sanctuary.  Play a pivotal part in welcoming asylum seekers and refugees in and around Leicester, and support them to rebuild their lives, develop their skills and feel part of the community.

Following receipt of a 5-year National Lottery grant, we are looking for someone to take on leadership of our small staff team and brilliant volunteers as we continue to welcome asylum seekers and refugees in and around Leicester.

The ideal candidate will have experience of strategic oversight and delivery of services within the charity sector and of managing a team. We are looking for someone with personal commitment to our work and the people we do it with.

This post is full-time - salary £30-33k (depending on experience)

Please see job description and person specification for more detail.More information also available on our website. 

To apply : eFollow instructions in the Job Description.

For more information on the role or to discuss your suitability please contact Chair of Trustees 

1-year fixed term contract, maternity cover

35 hours per week, minimum one day per week from office

Accountable to: Director of Operations & Membership Systems

PLEASE SUBMIT COVERING LETTER ALONGSIDE CV FOR YOUR APPLICATION.

Key Responsibilities:

Facilities and office administration

· Lead on all first aid and fire compliance duties

· Issuing and collating health and safety risk assessment forms to staff, organising fire, health & safety and first aid training as required

· First point of contact for staff re any office/building/equipment maintenance issues

· Liaise with landlord for office/building/equipment maintenance/health & safety matters

· Stationery, refreshments and printing replenishing and ordering

· Courier and postage bookings and arrangements

· Maintain a supplier contact list

· Processing, collating and reconciling credit card expenses

· Managing documents/files within the onsite storage area (crypt) and around the building

· Provide office induction to new staff, including requesting FPH/RCP passes, IT accounts, welcome pack including, IT & health & Safety induction and fire evacuation training

Events and Travel Administration

· Manage event registrations.

· Log and chase event registration RSVPs for external invites and issue joining instructions

· On the event day involvement and support including arranging set up

· Source venue space for FPH events and meetings to be held externally

· Identify and negotiate bulk accommodation for FPH events/conference

· Make travel and hotel arrangements for FPH Officers, Board members, Committee members and staff including taxi, rail, air and car.

· Identify, develop, implement and maintain administrative procedures/systems

Zoom administration

· Arrange zoom meetings and webinars as per requests, including sharing meeting details

· Log relevant meetings in the booking’s spreadsheet

· Host zoom meetings and provide support as required 

Membership Programme

· To provide administrative support to the membership team when required

· Assist with incoming membership queries/request

Workforce Programme (Revalidation & CPD) 

1. To support and administer the Faculty’s statutory duties relating to the revalidation of public health specialists including:

· monitoring and delivering the revalidation service

· responding to member and other queries in relation to revalidation.

· maintaining and updating the list of FPH revalidation appraisers

· liaising with external stakeholders, including the Academy of Medical Royal Colleges 

2. To support the development and delivery of a system of appraisal and revalidation for public health specialists from backgrounds other than medicine. 

3. To administer the Faculty’s annual programme of Continuing Professional Development (CPD) activity including:

· monitoring and delivering the annual programme

· maintaining and updating the CPD database

· processing annual CPD returns

· arranging annual training of CPD advisers

· supporting members in using the online CPD Diary

4. To administer the CPD annual review process including analysis of the review for the CPD Director. 

5. To provide administrative support to the CPD Committee including:

· organising and servicing meetings as required

· preparation of papers

· minute-taking and follow-up of action points

6. To deal with general enquiries and to assist with all routine tasks of the Education, Standards & Advocacy Department.

7. To deal with enquiries to a high level of customer service, replying, referring or responding as appropriate.

8. To liaise with colleagues elsewhere in the organisation to ensure good communication, coordination and collaboration.

9. Provide cover within the department as required and assist with general enquiries.

10.  Undertake any other reasonable activities as requested by the Deputy Chief Executive.

Person Specification

Skills and abilities

Excellent organisation and problem-solving skills = Essential

Excellent customer service skills and delivering a customer-centric service = Essential

Ability to communicate (verbal and written) in a manner that is fluent, clear and compelling to a range of audiences = Essential

Ability to successfully manage multiple work streams, including organising time effectively, prioritising workload and meeting deadlines = Essential

Ability to identify and solve problems or concerns constructively and creatively = Essential

Ability to identify opportunities for systems and processes to be improved to deliver solutions = Essential

Ability to develop processes and encourage others in their adoption = Essential

Ability to work as part of a team and support team objectives = Essential

Ability to understand and demonstrate commitment to the FPH’s Values, Ethical Policies and Equality & Diversity Policy and to ensure all activities are carried out within this framework = Essential

Experience & Qualifications

Proficient user of Zoom Meetings and Webinars and Microsoft Teams = Essential

Experience of working effectively within a team, developing effective and supportive relationships with colleagues = Essential

Experience of using a CRM (Customer Relationship Management) system (preferably Microsoft Dynamics) and Microsoft products e.g. outlook, word = Essential

Degree qualification or equivalent = Essential

Experience of working in a operations or facilities team = Desirable

Experience of working effectively in a Royal College or Faculty environment = Desirable

Experience of working in a membership organisation = Desirable

Skilled in data analysis and manipulation using tools such as Excel, Microsoft Dynamics = Desirable

At EMERGE 3Rs, our volunteers are the heart and soul of our charity.  They fulfil many varied roles and without them EMERGE’s activities, including Touch Wood and FareShare Greater Manchester, would have far less social and environmental impact.

Our Give & Gain employability programme is aimed at enabling people to develop the skills, confidence, and aspirations needed for job success. We support people from all backgrounds who face barriers to employment and whose skills often go unused or undiscovered.

Working with the Volunteering team and other key staff, this role assists in promoting the benefits and opportunities of the Give & Gain Programme at EMERGE. You will help us to recruit additional volunteers from the local community and beyond, by identifying and connecting with new networks and operational partners.  You’ll be a strong communicator, happy to jump on the phone or take the lead at in-person recruitment events.  You’ll be an experienced administrator with good data management skills to ensure we can accurately report to funders on our outreach and track the volunteers who participate in the programme. An understanding of handling confidential data, meeting targets and deadlines, and experience in recruitment are key skills for this role. 

As our new Head of Museum Service, you will ensure we continue to serve our vibrant and diverse community!

Location: Gunnersbury Park Museum, London

Closing date: 9 a.m. Monday 25th November

Who we are.

Gunnersbury Museum & Park Development Trust exists to provide community benefit including the advancement of education and promotion of social welfare by the effective management, conservation and interpretation of the Gunnersbury Park Museum collections.

As the Head of Museum Service, you will play a key role in planning and delivering high-quality, accessible museum services that meet the needs of the vibrant and diverse Ealing and Hounslow boroughs.

About the role.

With this breadth of our community in mind, the Head of Museum Service is responsible for developing and implementing the Gunnersbury Museum Service’s Forward Plan, which focuses on community participation, exhibitions, and audience engagement.

The aim is to achieve measurable outcomes that advance education and encourage underrepresented groups to participate in museum services and events, which are also key to sustaining the organisation’s prestigious NPO status.

The Head of Museum Service oversees the integration of digital technologies to enhance the management, care, and public access to Gunnersbury’s collections and heritage assets. Working closely with the Senior Curator, you will ensure the highest standards in conservation, management, and interpretation of the museum collection and update relevant policies and emergency plans.

Managing and supporting the Formal Learning Manager to deliver educational programmes, and the Community Programmes Officer to foster partnerships that strengthen community engagement, you will collaborate with the fundraising team to secure grant funding and sponsorship opportunities. Ensuring compliance with national standards, such as ACE Accreditation, is also a key responsibility.

Internally, the Head of Museum Service will build strong relationships with senior colleagues to support the overall management of the Museum and Park, ensuring Gunnersbury is well maintained and operates efficiently.

You will lead the curatorial team in procuring and managing external consultants and contractors to uphold high collection management standards and establish a robust system for impact assessment and key performance indicators (KPIs), culminating in an annual Impact Report for the museum service.

Externally, this role is central to developing strategic partnerships at regional and national levels to expand the museum’s reach and impact. As Head of Museum Service, you will closely collaborate with the Head of Estates and Major Projects to ensure a safe and high-quality visitor experience throughout the various exhibits and collections. Working with marketing and communications teams, you will work to engage priority audiences and build strong relationships with stakeholders through consultations and events.

In terms of general management, the Head of Museum Service is accountable for effectively managing budgets and pursuing income generation through grants and participatory programmes. You will oversee the museum’s curatorial, marketing, communications, and community engagement functions, run team meetings, conduct professional development reviews, and motivate staff and volunteers.

Well-networked and connected, you will take pride in staying updated on best practices in the heritage sector, driving quality improvements to enhance visitor and participant experiences.

Benefits.

• 25 days holiday entitlement + bank holidays
• Hybrid working, flexible-working
• Pension scheme
• Discount in Museum Giftshop
• Discount at Leisure Centre
• Seasonal organic vegetables from the community garden
• Office situated in a beautiful grade II* listed building in a heritage park
• All our salaried staff are invited to join Simply Health, paid for by the organisation

Please click 'Apply via website’ to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest.

Applications for this role close at 9 a.m. Monday 25th November.

BookTrust is the UK’s largest children’s reading charity. We know that children who read are happier, healthier, more empathetic, and more creative. They also do better at school.

Working with every local authority and across every region in the country, and supported by Arts Council funding, we reach over 1.3 million children and families a year via partners in schools, children’s centres, health visitors and libraries. This incredible network helps us to get children reading across the country.

An exciting new role within the Marketing team at BookTrust, the Brand Marketing Executive will implement marketing strategies for BookTrust's established traded programmes, provide functions such as fundraising with marketing support and help the marketing team keep on track of all design projects.

This is an ideal role for an established Marketing Executive who is ready to work on national marketing and fundraising campaigns, manage marketing creative for a number of different audiences and support internal terms with marketing solutions.

The ideal candidate will have excellent project management skills, a keen eye for proof reading and attention to detail, able to build relationships across cross-department project teams, be an innovative problem solver and be passionate about brand.

To apply please complete the application along with a copy of your CV and covering letter showing how you meet the person specification and your motivations for applying for the role. Your covering letter should not be longer than two sides.

PLEASE NOTE: Applying as soon as possible is advised, as the vacancy may close early, due to the high volume of applicants.

Want to join us? Find out more about who we are by visiting our website. 

Our Commitment to Diversity and Inclusivity

We aim to provide an inclusive recruitment process and actively welcome applications from diverse talent pools: minority ethnic candidates, candidates with disabilities and long-term conditions and candidates from underrepresented communities.

We are committed to equality of opportunity and want to ensure we have an accessible application process for all candidates. If you need any reasonable adjustments or would like us to do anything differently during the application process, please contact our HR team (contact details can be found on our website) to discuss your requirements further.

BookTrust is committed to safeguarding and promoting the welfare of children. The recruitment and selection process reflect our commitment to safeguarding therefore, the suitability of all prospective employees will be assessed during the recruitment process in line with this commitment, and pre-employment checks.

Direct Marketing and Fundraising Officer

This is an exciting and dynamic role within our Fundraising and Marketing department, offering the opportunity to make a significant impact on our public fundraising efforts. The role has been designed to support the Direct Marketing Manager [Acquisition]  in managing and developing internal systems, coordinating projects, and providing essential administrative support to the team.

Please download the job description for full details

We are seeking a highly organized and proactive Direct Marketing and Fundraising Officer to join our Public Fundraising team. This role is integral to the smooth operation of our fundraising activities, particularly during appeals, where your coordination skills will be crucial.

Key Responsibilities:

Appeal Coordination:

• Assist the Direct Marketing Manager - Acquisition in keeping member agency fundraising directors and key suppliers up to date in the run-up to and during appeals.
• Update the fundraising and marketing team budget tracker, ensuring accurate financial tracking throughout the appeal process.
• Support the setup and management of Appeal Toolkits and Appeal Hubs, providing essential assets to staff, member agencies, and suppliers.
• Assist with the coordination and delivery of creative projects across all direct marketing channels, ensuring timely and effective execution.
• Work with the team to gather and report appeal results, providing updates to the Director of Fundraising and Marketing, Executive Team, and CEO’s office.

 Ongoing Responsibilities:

• Organize and manage review meetings with suppliers’ post-appeal, contributing to continuous improvement efforts.
• Monitor and update core and appeal budgets, processing invoices and ensuring financial accuracy.
• Support the Director of Fundraising and Marketing in organizing and managing the Fundraising Director’s Group meetings, including diary coordination, preparing presentations, and taking minutes.
• Provide general administrative support to the Fundraising and Marketing team, including setting up monthly team meetings, organizing agendas, and coordinating away days.

To be successful in this role, you will need:

• Proven experience in project coordination and administrative support, ideally within a fundraising or marketing environment.
• Excellent organizational skills, with the ability to manage multiple tasks and deadlines effectively.
• Strong communication skills, both written and verbal, with a keen eye for detail.
• Experience with budget tracking and financial processes.
• A proactive and collaborative approach, with the ability to work well within a team.

If you are passionate about making a difference, are eager to learn the fundamentals of direct marketing and have the skills to manage complex projects in a fast-paced environment, we would love to hear from you.

We are trialling 2 compulsory days per month "in the office", which is subject to change.

During an appeal, you will be contractually obliged to be in the office for 2 weeks, which are likley to include working during the weekend.

Our Activity Service

The Activity Service is an important part of our organisation, delivering high quality activities to the older people of Merton. Our Activity team create and deliver a wide range of activities including a daily lunch club, crafting, poetry, singing and exercises at our centre in Mitcham and other locations across the borough of Merton.

The Activity service is busy and vibrant where no two days are the same, the service has over 10,000 attendees a year, taking part in over 700 activities and exercise classes. The service enables our community to live more healthily, happily and independently in later life.

About the Role

We are recruiting an Activity Coordinator to support the Activity Service Manager in the delivery and development of the Activity service.

The Activities Coordinator will be a hands-on role, working with the team who deliver a wide range of activities both existing and new at our centre and across the borough of Merton.

The role will deputise for the Activities Service manager and has line manager responsibilities overseeing both the team and the delivery of activities. This role will work closely with the volunteers who support the service, building on the current volunteer programme to develop the volunteer role and experience.

The role will play a key part in organising the delivery of existing activities, ensuring they are delivered to an exceptional standard with the service users at the heart of the service.

About You

You are an enthusiastic, motivated and organised person who has experience of supervising a team of staff or volunteers, you have excellent people skills and are looking for a role where real impact is made. Your approach to problems is with a positive outlook and a can-do attitude, you are ready to get involved in the delivery of the service, leading by example and spending time connecting and supporting the clients who attend the activities.

Experience of supporting older people in a health and social care function is not essential but desirable. What is important is your ability to lead and work as part of a team, using your initiative, being flexible and collaborative across the team at Age UK Merton. All our employees demonstrate our values of Quality, Integrity, Kindness, Inclusivity and Collaboration, and you will see this reflected throughout the people who make Age UK a wonderful place to work.

Job Description

 We are an equal opportunities employer, aspiring to reflect the communities that we serve, and we welcome applications from people of all backgrounds and experiences. We value diversity and believe our differences enrich the services we provide to local older adults. They also help us as colleagues by encouraging us to challenge ourselves, learn, innovate, and adapt.

 Job title: Activity Coordinator

Salary: £28,000 - £31,500 per year

Hours: Full time 37.5 hours per week

Responsible to: Activity Service Manager

Based at: Elmwood Centre in Mitcham and various locations across Merton. This role requires the delivery of activities in person at our centre.

Contract: Permanent

Age UK Merton supports over 3,000 older people a year, our mission is to provide quality advice and services that meet the needs of older adults in Merton.

We have a comprehensive package of employee support, including a holistic approach to our employees’ health and wellbeing.

We offer:

25 days annual leave, plus bank holidays. In recognition of long service, this annual leave entitlement will increase to 27 days after 5 years’ continuous service, and to 30 days after 10 years’ continuous service.

Age UK Merton gifts an additional three days leave between Christmas and New Year.

Admittance to our employee benefit scheme Medicash- a suite of health and wellbeing support.

Enrolment into our pension scheme.

Key Result areas

· Innovate, develop, and deliver a wide range of new and existing activities for service users.

· Encourage clients to attend and participate in a range of activities

· Welcome all clients who attend the activity centre and enable them to engage in activities.

· Deputizing for the Activity Centre Manager.

· Create and collate feedback from service users.

· Identify and develop existing volunteer roles within the Activity Service.

· Work collaboratively with other Age UK Merton Services and teams to provide help and advice to clients who are identified as needing additional support.

· Building strong collaborative relationships with external partners who deliver exercise classes.

Organisation and Coordination of Activities

· To organise the delivery of all activities and exercise classes in the centre.

· To be actively involved in the ongoing development and design new activities held across the borough.

· To support the planning and development of Age UK Merton’s quarterly activity guide to include all events at Age UK Merton.

· To plan and coordinate the distribution of the activity guide across the borough with out team of volunteers.

· To encourage the attendance of activities to new and existing clients.

Volunteers

· Working with the Volunteer Service develop the volunteer programme to deliver an impactful and supportive experience for all the volunteers who support the Activity team.

· Coordinate and organise the team of volunteers who support the Activity service.

Administrative Duties

· Introduce new ways to pay for activities such as online bookings.

· Take bookings for all activities and input details on to the CRM.

· Answer telephone enquiries for the Activity centre.

· Greet all clients and volunteers attending the Activity centre.

Data Capture, Evaluation and Reporting.

· Respond to feedback and suggestions from clients to develop activities.

· Keep records up to date on the CRM for attendees of all activities.

· Working with the Activity Service Manager to expand the delivery of activities into areas of the borough not currently served.

· Working with the Activity Manager to develop client feedback opportunities.

· Support the Activity Manager to identify and write up case studies for funding applications.

· Use the CRM to run reports to support funding bids and reporting.

General

· Establish good working relationships with all relevant stakeholders and liaise as required Comply at all times with the policies and procedures of Age UK Merton.

· Ensure that Age UK Merton’s Equal Opportunities policies, principles and practices are observed and implemented throughout service delivery.

· Carry out any other relevant tasks as required, to ensure the effective development of the organisation and the delivery of its services, this may include supporting weekend and out of hours events for time off in lieu.

· Attend staff meetings and personal supervision and appraisal meetings.

· Be aware of own training needs and participate in training/education to improve performance considered relevant to the post and to achieve agreed targets.

· Act as a representative of the values, beliefs and principles of AUKM at all times

· Undertake any other duties that are requested and commensurate with the grade and remit of the post.

 To Apply

Please outline your skills and experience in relation to the person specifcation in the Job Pack and include in your cover letter.

If you don’t meet all the person specifications and you are interested in the role, we would encourage you to apply and include other skills and experiences you have which you feel would transfer to this role.

Alternatively, please call us and have an informal chat.

Please inform us of any reasonable adjustments we can make to support you through our recruitment process.

The last date for applications is 17th of November

Interviews will take place in our offices in Mitcham the week of the 25th of November. If you have not heard from us by this date, you can assume that you have not been shortlisted.

General information about Age UK Merton

Age UK Merton is an independent charity operating within the national Age UK network to provide services for older adults in the London Borough of Merton. Our role is to ensure that older adults can easily access the support, services and care they need as they get older.

Our Priorities

We are passionate about making a difference to the lives of older people in Merton. Our Strategic Plan outlines our three key priorities to improve health and wellbeing by:

1. Providing high quality advice and practical support

2. Building social connection

3. Creating opportunities for lifelong active ageing

Our Vision

Supporting our community with opportunities to love later life

Our Mission

To provide quality advice and services that meet the needs of older adults in Merton

Our Values

We want to be known for:

Inclusivity – A safe, inclusive place to be for all clients, volunteers and staff

Collaboration – Working with partners across sectors to get the best outcomes for Merton’s older adults

Integrity – Robust privacy and confidentiality procedures - trusted staff and volunteers

Kindness – A supportive, empathic place to work, volunteer or receive support

Quality – Providing accredited, person-centred services, respected throughout the borough

About the Company
Bluestep was incorporated in 2010 and is based at Blisworth Hill Farm in the lovely Northamptonshire countryside, commutable from Northampton, Milton Keynes and surrounding areas. The business operates in design, merchandise, storage and fulfilment services providing varied solutions to a wide range of clients in the charity, healthcare, outdoor education, corporate and sports sectors. We are a progressive, forward-thinking company that prides ourselves on a first class service.

Main purposes of job
As our Charity Account Director within the Client Services team, you will play the lead role in driving business growth across the Charity sector in line with our 4-year plan that we launched at the start of this new financial year (April 2024).

You will be responsible for the day-to-day management, leading, inspiration and coaching of our Charity Account Management team (from Senior Account Managers to Account Executives, possibly Apprentices down the line), while at the same time looking after a select number of high value Charity partners.

This responsibility will involve you being constantly immersed in the daily activity, providing on the spot advice and coaching to our team, making a concerted effort to get to know each of our clients and an expert knowledge of our portfolio of services on offer. Due to the experience and network of the successful candidate, we expect you to bring opportunities our way.

We are looking to appoint a candidate with the commerciality, leadership and ambition to push us to the next level.

Main responsibilities

Client Strategic Influence: Will play a huge part in creating, influencing and implementing strategy for a very small number of extremely high value, lifelong clients surmounting to a multi-million pound portfolio. Without your involvement, our clients would struggle.

Inspiring, Mentoring, Coaching: We expect the successful candidate to have a huge passion for developing teams and individuals. You should gravitate towards people and be an inspirational figure that the team will want to seek knowledge and support from. You should have the ability to help integrate and intertwine individuals with their clients, making them an indispensable extension to their team.

Reporting Lead duties: All members of the Charity team will report into this role and the individual will be responsible for all aspects of people management.

Living in the Detail: With such a huge client base within the Charity sector, offering a variety of services (Merchandise, Design, Storage & Fulfilment), we expect the successful candidate to have the capacity and ambition to immerse themself in the detail, investing an incredible amount of time getting to know individual accounts and clients alike. Much of this will take place in “real life” through discussion with Account Managers and clients, though detail will also come from Synergist, our CRM platform.

Strategic Implementation: Able to support the development and implementation of commercial strategy with the aim being to accelerate the growth of Bluestep as a business and industry player. Adaptability will be required as trends and needs develop over time.

Client Relationship Management: Love & Care is central to everything we do (Net Promoter Score is a key metric that we have introduced to the business) and your philosophy must be focused around this. Our Love & Care Manager is the key to unlocking the rewards of this and a resource that must be utilised to the best of your ability. This role will require management and delegation of clients when the team are on leave.

Sales and Revenue Generation: This role will require integrated working with our Client Services Director and Marketing team to ensure that sales support is directed in the right areas at the right times. This ties in with our recruitment strategy and demands. With the candidate’s standing within the Charity community, we also expect this person to unlock significant opportunities within the sector.

Collaboration: This role works very closely with our Client Services Director, who has overall responsibility for all Client Services related activity, and our Love & Care Manager, who will underpin and support all operational and client requirements for the team. Generally, this role requires collaboration across the business in order to guarantee success.

Budget Management: Responsible for creating and monitoring annual, quarterly and monthly sales and GP margin budgets across the Charity sector by individual. Responsible for communicating and agreeing budgets across the team.

Reporting: Develop and update reporting tools that keep the team and management abreast of performance, including presentations within our fortnightly “Scrum” meetings. Prepare and present regular reports and updates to leadership.

Drive change on Industry Trends: Not only offering solutions both internally to Management and to clients in order that these are addressed, but playing a huge role in ensuring they are implemented. This person should be an influential member of the sector community.

The above list is not exhaustive and duties relevant to the post or the individual’s experience may be required from time to time. Variation may occur to the duties and responsibilities at the request of the Managing Director without changing the general character of the post. Any variation will always be discussed first.

Charity Account Director Experience
Proven experience in Senior roles within a merchandise and design agency or similar environment
Experience working with Not-for-profit organisations or in-house roles including Senior Fundraising Manager/Director (essential)
Proven track record of winning significant new business, developing customer relationships and spend
Evidence of inspiring, coaching and mentoring teams of people to achieve success
Track record of creating positive, values-based cultures
Client-facing experience and extremely comfortable in presenting environments
Strategic thinker
Technology proficient (CRM systems such as Synergist)

Charity Account Director Skills & Attributes
A natural leader and inspirer
People-person
Superb teamwork skills
Excellent verbal and written communication skills
Capacity to take on a lot of information in a short space of time
Adaptable across many areas of a job role
Problem-solver and adaptable to certain situations
Time management
Strong commercial acumen: results orientated with a focus on achieving and exceeding sales goals
High standards of integrity, service delivery and customer care
Personable and fun to work with

On offer for the Charity Account Director

• We allow one day of remote working each week (increases to two days once 6 month probation period is complete)
• Some travel/overnight stays will be expected
• Salary: £50,000 - £60,000 per annum depending on experience
• Inclusion in our Profit Share Scheme (paying out up to 15% of basic salary) upon completion of 6 month probation period
• NEST Pension scheme (Bluestep contribution of 5%)
• 29 days of Annual Leave plus Bank Holidays
• Free onsite gym membership
• Enhanced Maternity & Paternity pay (upon completion of 2 years’ employment)
• Plus many more benefits included in our Perks Guide (including Private Medical Healthcare through Vitality on your 2-year anniversary)

To apply for the Charity Account Director Role
Please follow the Indeed process for applying.

• Application deadline: Friday 15th November 2024
• Stage 1 Interviews (Teams): Once application received and successfully through initial screening process
• Stage 2 Interviews (Face-to-Face): if successfully through Stage 1 interview
• Stage 3 Presentation (Face-to-Face): If successfully through Stage 2 interview.

Key Details

Salary: £39,600 per annum with generous benefits including 25 days annual holiday plus public holidays, enhanced pension contribution, private medical health insurance, life assurance, and flexible/hybrid working.

Hours: 35 per week over 5 days (we would also consider applicants who wanted to do 4 days a week on a pro-rata basis). 

Contract type: This is a full time role. Some flexibility on hours may be available.

Location: Hybrid working with office in central London and options for flexibility to work from home. The postholder will be expected to attend our central London office regularly.

About the Role

Reporting to the Data Manager, you’ll collect, organise, study and communicate supporter and campaign data to provide insights to help colleagues across Good Law Project win campaigns and cases.

The link to our job pack which includes the full job description, personal specification, Good Law Project values, and structure chart can be found below.  Alternatively, click "Apply via Website" to view the job pack on our website.

What we're looking for

• Experience working with relational datasets, Google Analytics 4 (or Adobe), spreadsheets and a data visualisation tool. 
• Proficient using tools to clean, manipulate, and analyse data effectively.
• Strong communication skills and the ability to explain complex data findings to non-technical stakeholders and collaborate effectively with team members.
• Ability to create clear and informative data visualisations (e.g., graphs, charts, dashboards) that tell compelling stories.
• Project management skills to plan and prioritise tasks, meet deadlines, and ensure the successful execution of data analysis projects.
• Working knowledge of current data protection legislation to ensure that your work is fully compliant with all GDPR requirements and where to seek additional guidance.
• Experience using scripts to query datasets.

What we do

• Good Law Project (GLP) is a not-for-profit campaigning organisation which holds power to account and fights for a fairer, greener future. We believe in people-powered justice.

• We had a primary role in overturning the prorogation of Parliament in 2019. We successfully challenged the Government’s operation of a fast track ‘VIP lane’ for awarding lucrative PPE contracts to those with political connections and our campaigning played a key role in the Met Police opening an investigation into Boris  Johnson over the Partygate scandal. In July 2023, we forced the Government to accept that its flagship Net Zero strategy is unlawful and to develop a better plan.

• Our close-knit team of staff work across three core areas: campaigning, legal and operations. We are nimble and reactive to external events which means Good Law Project suits people who thrive in a fast-paced, at times quite pressured environment. You must share our passion for upholding democracy, protecting the environment and ensuring no one is left behind. Our culture is one of openness and innovation which encourages all staff to pitch ideas and influence the organisation’s direction. We are brave, honest and decisive – those are Good Law Project’s values. We recognise the value of our employees, individually and collectively, and are committed to investing in their welfare and development.

• See our website for more about what we do.

How to Apply

To apply for this role, click on "Apply via Website" to be redirected to our website where you will be asked to complete an online application form and upload your CV.

Contact

If you have any questions about this role, please email the contact details in the job pack below. Or click "Apply via Website" to view our contact details on our website.

Project Assistant

Leicester Cathedral is looking to appoint a Project Assistant,  as part of the Leicester Cathedral Revealed (LCR) project.

Following the ‘soft launch’ of the Cathedral in November 2023, we are working towards the full re-opening – including the new Heritage & Learning Centre – and a new inspiring phase of activity to include a full and stimulating programme of events for all audiences, whilst maintaining the Cathedral’s core purpose of worship, welcome, and witness. 

As Project Assistant you will play a key role in supporting the Cathedral and the Visitor Experience team through this exciting phase of development.

The role will provide administrative support for the LCR project, in particular covering areas such as

• Bookings
• Data collation
• Finance support
• Dealing with enquiries

The successful candidates for this role will have administrative experience and work well independently and as part of a team. They will be willing to use their initiative and provide support for all members of the Visitor Experience team.

Salary:  £23,214 (pro rata)
Tenure: 2.5 years
Hours: 21 hours per week

This role has received funding from the National Lottery Heritage Fund.

You will be redirected to our website on clicking apply and to access the application pack.

Application Deadline: 5.00pm, Monday 25 November 2024
Interview Date: Monday 9 December 2024