Gender Based Violence Jobs

LATIN AMERICAN WOMEN’S RIGHTS SERVICE (LAWRS)

Policy Officer on Young Women and Girls

Part time: 14 hours per week

Salary: £32,250 pro rata

We are excited to open this call for a brand-new post at LAWRS! We are seeking a highly motivated young woman who wants to start her career in policy, advocacy and campaigning to join our team as Policy Officer on Young Women and Girls.

The Policy Officer will collaborate with the Policy Team and Sin Fronteras’ Young Women’s Advisory Board to advance LAWRS’ Step Up Migrant Women campaign for young migrant women and girls.

The Policy Officer for Young Women and Girls will have strong communication, advocacy skills in the area of young migrant women and girls, political judgement, and networking abilities. You must be dedicated to addressing inequality and violence against women and girls.

The main duties of this post include:

1. To develop, plan and implement a policy, advocacy and campaign strategy on the needs of young migrant women and girls, based on the findings from the Young Women’s Advisory Board (YWAB) reports.

2. To influence positive change at the local, London, and national levels in the focus areas of the campaign.

You will have an excellent command of English, and Spanish and/or Portuguese. 

This post is open to Latin American women only* in accordance with the Equality Act 2010. We particularly welcome applications from disabled and LGBTQ+ candidates as they are currently underrepresented within the team.

*women who identify as Latin Americans (1st and 2nd generation) and speak Spanish and/or Brazilian Portuguese.

Please note that only applicants with the right to work in the UK covering the duration of the contract will be considered for this position.

Head of Marketing, Fundraising and Stakeholder Relations

Location: Worcester (Head Office) / Hybrid Working Available
Additional office: Hereford
Salary: £41,496 - £43,516 (pro rata)
Hours: 22.5 - 30 hours per week
Contract: Permanent

At WMRSASC, your work truly matters. You will play a vital role in securing funding and raising awareness to support survivors of sexual violence. Your work will directly contribute to life-changing services while securing long-term financial sustainability for the charity.

We are a values-driven team, offering flexibility, professional growth, and a supportive workplace where your contributions are recognised and celebrated.

About the Role:

As Head of Marketing, Fundraising, and Stakeholder Relations, you will:

• Drive income generation through corporate sponsorships, donor engagement, and self-funding initiatives.
• Lead marketing strategies to enhance WMRSASC’s brand and visibility.
• Develop strategic partnerships with funders, businesses, policymakers, and key stakeholders.
• Manage multi-channel marketing campaigns across digital, press, and PR.
• Identify and secure funding bids and tenders for long-term sustainability.
• Oversee impactful fundraising events that align with our strategic goals.
• A key aspect of this role is to develop sustainable revenue streams to cover your own salary and contribute to the charity’s financial growth.

What We’re Looking For

We are seeking a strategic, results-driven professional with:

• Proven experience in marketing, fundraising, and stakeholder engagement.
• A strong track record of income generation and financial sustainability.
• Expertise in branding, digital marketing, and multi-channel campaigns.
• Experience in corporate sponsorship, donor engagement, and bid writing.
• The ability to build long-term partnerships with funders and stakeholders.
• Passion for WMRSASC’s mission and a drive for social impact.

What We Offer

• Hybrid & Flexible Working.
• 26 days holiday 8 statutory holidays (pro rata) – Increasing to 31 days after 5 years.
• 5% Employer Pension Contribution – Investing in your future.
• Benenden Health Scheme – Prioritising your well-being.
• Accredited training & career development – Grow with us.
• Regular management supervision & support – Your success matters.

Join Us!

Are you ready to use your marketing and fundraising expertise to drive real social impact? Join WMRSASC and be part of something truly meaningful.

Apply today and make a difference!

WMRSASC are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

As an equal opportunities employer, West Mercia Rape & Sexual Abuse Support Centre (WMRSASC) is committed to ensuring the fair and equal treatment of all current and prospective employees. We do not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to foster a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join WMRSASC.

CLOSING DATE: 11/04/2025

REF-220328

The Youth Endowment Fund  

Programme and Impact Lead 

Reports to: Assistant Director of Impact, Programmes and Partnerships 

Salary: £54,000 

Contract: 1 - year fixed term 

Location: Central London, Hybrid* 

Application Deadline: 12pm on Tuesday 15th April 2025

Interviews: commencing the week of 28th April 2025 

About the Youth Endowment Fund 

We’re here to prevent children from becoming involved in violence. We do this by finding out what works and building a movement to change things.  

In recent years, violent crime involving children has increased. This is a tragedy. Every child is an important member of our community and society has a duty to protect them.

The Youth Endowment Fund (YEF) is a charity with a £200m endowment that exists to prevent children from becoming involved in violence. We will achieve this by finding out what works and building a movement to put this knowledge into practice. To make this happen we fund, evaluate and then spread the very best work on reducing violence affected young people across England and Wales. 

Central to all of this to is two key tasks: firstly, deciding which initiatives we should fund and evaluate and secondly, ensuring we do this excellently. Our Programmes Team is central to getting this done. This team is responsible for planning specific rounds of funding that will fill evidence gaps and identifying, assessing, funding and supporting initiatives designed to prevent violence affecting young people. This way we build evidence on what works so that we can change national practice and policies.

Key responsibilities 

You are a key member of the Programmes team. As a Programme and Impact Lead, you will line manage Programme Managers and be responsible for managing some of our larger grant awards, that include more complex evaluation designs. You’ll be responsible for making sure our delivery organisations can effectively engage with robust, independent evaluations, so we have the best chance of generating valuable learning from a round. And you may also be responsible for directly managing our independent evaluators as well. 

You must have a strong understanding of evaluation methodologies and challenges organisations face in delivery. You must also be a brilliant project manager, great at managing and developing people and external stakeholders, energised by tackling complex problems and really care about the YEF’s mission to build evidence of what works.

Your main responsibilities boil down to these. You’ll:

• Manage large-scale complex projects
• You’ll be responsible for managing programmes of a significant size and complexity. You’ll draw on your experience of managing large scale projects and knowledge of evaluations to overcome unexpected challenges. You’ll balance logic and intuition to guide partners and colleagues through the inevitable undulations of complex projects and feel comfortable making decisions when there’s too much or too little information. You’ll ensure projects maintain a strong alignment to the original aims and objectives of the funding round.

• Provide leadership to the Programmes Team and strategic advice to the Assistant Director of Impact, Programmes and Partnerships. Along with other Programme and Impact leads, you’ll deputise for the Assistant Director of Impact, Programmes and Partnerships. This means you’ll:

• Take responsibility for making key decisions in funding rounds and with specific programmes; 
• Oversee a broad portfolio of projects and serve as a senior point of escalation when issues arise;
• Manage budgets, including approving payments and making judgements about the appropriateness of timeline and budget variation requests;
• Be responsible for knowing when to pull others into the decision. 

• Lead strategic areas of work. You’ll develop and embed a clear strategy for distinctive areas of work that will enable us to achieve our mission. This includes:
• Finding new ways to improve our internal knowledge sharing and learning, contributing new ideas around how the Programmes team can play into emerging areas of work in the wider organisation. 
• Supporting organisations to become evaluation ready, ensuring young people are the heart of our funding decisions and driving efficiencies so we can be the best we can be.
• Developing and leading the implementation of these strategies and ensure we are on track to achieve our aspirations. 
• Developing and rolling out new processes designed to help us monitor progress in commissioning and high-quality grant management.

• Win people over externally
• You’ll meet people externally and share what we’re doing, why we care about it, being open and transparent about what we know and what we don’t know.
• You’ll share progress updates with key stakeholders, and you’ll represent YEF at external meetings, steering groups and committees.
• You’ll manage strategic relationships with co-funders, which may include partnerships with government departments.
• You’re likely to have frequent contact with civil servants, charity leaders and staff, academics and practitioners.

• Line management 
• Your role may involve the line management of Programme Managers. This will include supporting and enhancing their overall professional growth, providing mentoring and coaching opportunities as appropriate and serving as a source of consultation and a point of escalation for your team members as they manage projects in their portfolio. 

• Support delivery organisations to take part in robust evaluation
• You’ll make sure the team are excellent at supporting delivery organisations to engage with robust evaluation. You’ll help organisations identify the challenges and mitigations associated with embedding an evaluation approach in their project and delivery. This includes helping them understand the importance of having excellent monitoring and quality assurance systems and process and ensuring they are comfortable engaging in open and honest conversations with evaluators to ensure the project and evaluation are the very best they can be. 

About you 

You are this sort of person: 

• You get things done.You have a track record of getting things done. You’re very reliable and consistent. You take pride in making things happen. 
• You manage projects really well. In previous jobs, you have held responsibility for ensuring challenging projects are delivered on time and to a high standard. You’re very well organised, know how to assess and mitigate risks and use project management systems that work for you. You’re good at spotting when things aren’t going to plan and can tell when you need to raise or escalate your concerns. 
• You make wise judgements.
•  You can take in a lot of written and numerical information and make informed assessments about what good opportunities look like. You have experience in commissioning research or evaluations. You draw on your expertise to appraise the quality of proposals. You can summarise and share your views concisely. 
• You have an understanding of evaluation methodologies and common challenges delivery organisations face in implementation​.
• You have knowledge and experience working with independent evaluations and the various evaluation designs that may be utilised to understand if something works and how.
• You may even have experience in using quantitative approaches, interpreting statistical findings and assessing the suitability of different impact evaluation designs for different types of programmes.
• You win people over. People tend to warm to you and respect you. You’ve built good relationships with very senior people and with very junior people. You’re particularly good at working with people in other organisations. You work very well in a team. You’re not motivated by being the individual winner. You want the team as a whole to succeed. You don’t care who gets the credit, so long as things get done.
• You learn fast but remain humble. You’re quick at getting your head around things. It wouldn't faze you to have responsibility for organising things that are new to you, so long as you have an expert to ask advice from. You like learning and developing. You know how much you don't know as well as what you do.
• You don't want your days to pass without making a difference.You want to play a significant part in a charity that is making a difference. You like the idea of doing a job that makes young people safer.

While it’s not a criterion, we are especially interested to hear from applicants who have lived experience of violence affecting young people. 

It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.  

 All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010, however, the organisation may employ positive action where candidates from underrepresented groups can demonstrate their ability to perform the role equally well. 

Hybrid Working 

The office is based in Central London. Those living in and around London are expected to be in the office a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month. As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at the interview stage.

To apply 

Please click on the "Apply for this" button and submit your CV, your completed monitoring form and cover letter, which must answer the following two questions below. Please submit your application by 12pm on Tuesday 15th April. 

Application Questions  

1. Can you share an example of when you've worked with a delivery organisation to support them in taking part in a rigorous evaluation - for example, explaining the importance of randomisation, or facilitating data collection of validated outcome measures? What was the context, the issue you helped them to overcome, and the outcome? 

2. Can you give an example of when you have had to manage multiple partners in a project and resolve conflicting positions? Can you explain how you went about this and what the outcome was? 

Interview process 

There will be a task to complete in advance of the interview. This will be a one-stage interview process. Interviews will take place the week commencing the 28th April 2025. This will be a panel interview. 

PLEASE NOTE: We do not sponsor work permits and you will be required to provide proof of your eligibility to work in the UK. 

Benefits include 

• £1,000 professional development budget annually 
• 28 days holiday plus Bank Holidays Employee Assistance Programme – 24hr phone line for free confidential support 
• Volunteering days - 4 half days per year 
• Death in service - 4 times annual salary 
• Flexible hours. Core office hours 10am – 4pm 
• Financial support including travel and hardship loans 
• Employer contributed pension of 5%. 

​Your data 

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful, and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area. 
The people we are looking for do not discriminate and we believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background. 

Start date: May (or as soon as possible)

Salary: £25,874 per annum (or £29,864 pro-rata, inclusive of £3,990 London/South East Weighting, if applicable)

Location: Hybrid working with either London or Manchester as base. We are happy to consider any flexible working request.

Working hours: Full-time, 35 hours per week

Contract: 6-month fixed term contract

Annual leave: 30 days plus statutory bank holidays (if full time). All WIP staff also receive an additional 3 days leave between Christmas and New Year.

Pension scheme: WIP provides an auto enrolment pension scheme with 5% contributions from the employer and 3% from the employee.

About Women in Prison

Women in Prison is a national, women-led, feminist organisation. We deliver front line support to women harmed by the criminal justice system, through our work in prisons, in the community and ‘through the prison gate’ as they resettle back into their communities. We also campaign for systems change that addresses the root causes of offending, reduces the harmful impact of prison, and creates workable, community-based alternatives to imprisonment.

Job Description:

Job Purpose: A supporting role within WIP’s Monitoring & Evaluation team with a focus on systems administration, user support, data monitoring and gathering of women’s voices

Key Responsibility Areas

1. Hold responsibility for case management user administration and routine technical support

2. Support programmes teams to effectively use the case management system by providing training and guidance

3. Support programme managers and the wider organisation with effective reporting by ensuring data monitoring systems and processes are being utilised to their full potential and data sets are of a high quality

4. Support gathering women’s voices and experiences in order to understand the women who are using WIPs services, and the outcomes and impact of our programmes

PLEASE NOTE - Applicants will only be considered if you provide both a CV and Cover Letter

The role is only open to women, in accordance with the sex-based exemptions of the Equality Act 2010 pursuant to Schedule 9, Part 1.

Salary: £33,075 per annum

Location: Office based in Leeds, with travel to centres across Yorkshire

Contract: 2-year contract (with potential for extension, subject to funding)

Hours: 37 hours, full-time

Closing date: 12:00 PM Tuesday 15th April

Interviews: w/c 28th April

About Us

Together Women is an award-winning charity that supports women and girls across the North of England, with particular focus on women who are involved in, or at risk of entering the criminal justice system. Our vision is for women and girls to feel safe, valued and in control of their own life choices.

As a charity led by women and for women, we provide trauma informed, holistic support to help break cycles of trauma, abuse and re-offending, and evoke systems change. From our network of specialist Women Centres and Services we provide tailored support across a range of pathways, including housing, mental health and wellbeing, domestic abuse, sexual abuse, substance misuse and addiction, finances and debt, and employment.

Many of the women we support have faced significant trauma, systemic barriers, and multiple disadvantages, which can contribute to their involvement in the criminal justice system. Our gender-specific approach focuses on providing holistic support to help women to overcome challenges, build on their strengths, and rebuild their lives away from the criminal justice system.

Join Our Team

• Are you driven and passionate about working within a women-centred support service?
• Are you looking for a dynamic and rewarding role working for an organisation that delivers specialist gender specific support to women and girls?
• Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate and take accountability?

What we can offer you - Employee Benefits:

• 25 days holiday increasing by one day per year to a max of 30 days, plus public holidays
• Pension scheme with 5% employer contribution
• Annual cost of living increase up to 4%
• Enhanced Training and Induction programme covering all areas of Together Women’s work
• Access to our Employee Assistance Programme with discount offers and free telephone counselling service
• Access to our online wellbeing platform
• Employee eye-care scheme and free eye tests
• Organisation wide away days
• Career development pathways

Role Summary

The Communications and Fundraising Manager is a critical role within the organisation, working collaboratively with colleagues across Together Women to increase awareness of our work, grow our external communications presence, increase digital engagement and increase public fundraising.

This is an exciting and dynamic role which will balance operational delivery of communications and fundraising activity, with a strategic approach to growing the impact of our communications and funds raised via public donations.

We’re looking for a talented and creative communicator, with previous success in the growth of communications engagement and/or fundraising, and experience implementing strategies and working to targets.

You will have experience creating compelling written, visual and verbal content for a range of audiences, and be confident managing digital channels and platforms.

You will be a positive and effective collaborator, who can build relationships internal and externally, with the skill to spot opportunities and make the most of them.

You will also have experience implementing and adhering to key compliance frameworks, such as UK GDPR, PECR and/or Fundraising Code of Practice, and experience of working with databases or CRM systems.

Key Accountabilities

External communications strategy and planning

• Develop and implement Together Women’s communications strategy to increase awareness of our work and advocate for systemic change for women within the criminal justice system.
• In line with our strategy, ensure the voices, stories and experiences of women we support are at the core of our communications strategy.
• Identify ways we can co-create communications with the women we support
• Set ambitious, achievable targets to drive growth in communications engagement and reach.
• Create and deliver our content and communications annual plan.
• Regularly report on plans and progress.

Digital communications

• Manage our website and social media channels, ensuring content is updated regularly.
• Lead the redesign of our website, with support from an external agency.
• Increase digital resources available for service users and professionals.
• Generate engaging content across our social channels, and develop channel-specific plans to increase our reach and impact.
• Utilise analytics to report on digital campaigns, track monthly performance across channels, and apply learnings to future activity.
• Supervise content across all channels and escalate concerns to senior management.
• Manage external email campaigns

Content creation

• Maintain our collection of brand assets and resources to promote Together Women's work.
• Create engaging content and resources for use across digital channels.
• Regularly attend events and activities in our centres to showcase our work.
• Support staff to self-serve resources and maintain consistent tone of voice and brand across our communications.
• Work with Services teams, Data and Impact team and Service Users to platform the voices and experiences of the women we work with, and the work our teams deliver.

Public Fundraising

• Develop and implement a new public fundraising strategy, in collaboration with Centre Managers, Directors and our CEO, with an initial target of £200,000 in the first 2 years, and ambition to significantly increase over the long term.
• Build a pipeline of opportunities, develop pitches and secure new supporters and funds, with a particular focus on Corporate, Grant Funders, Philanthropy and Community supporters.
• Increase Gift in Kind donations to support Centre and Central operations
• Develop and deliver donor stewardship strategies, to engage and retain donors long term.
• Ensure robust fundraising compliance, processes and procedures in place, and ensure regular review of this, including processing, recording and thanking donors
• Work closely with our Data and Impact team, to ensure any fundraising data is processed and stored in line with UK GDPR and Data protection principles.

Internal Communications

• Support delivery of our internal communications strategy in collaboration with Directors and Managers.
• Create and maintain all staff communications on SharePoint.
• Create and distribute regular staff updates, quarterly newsletters and staff surveys.
• Support planning and delivery of key staff events, such as our annual staff away day.

PR and media

• Identify media opportunities, and support Centre teams to generate local media coverage, and identify opportunities for national media coverage.
• Ensure robust processes are in place for securing and recording media permissions.
• Draft press releases as required, and create PR templates.
• Conduct media monitoring, and manage our archive of media coverage.
• Ensure clear processes in place for managing emergency media responses.
• Handle day-to-day, communication queries, internally and externally.

General communications support

• Support the HR team to compose job adverts and identify advertising channels to attract a diverse range of candidates.
• Support minute-taking in key meetings.
• Support the management of our main Admin mailbox where necessary.
• Represent Together Women at external events.

General duties

• Support and embody the mission and values of Together Women.
• Adhere to all organisational policies, code of conduct, and practices.
• Complete all mandatory organisation training.
• Actively promote equity, diversity and inclusion, and work in line with our Ethical Framework.
• Treat personal or sensitive information and data about organisations, clients, staff and projects in line with UK GDPR and Data Protection principles.
• Carry out other associated duties as needed, in line with the broad remit of the role.

please note these accountabilities do not form part of the Communications and Fundraising Manager’s contract of employment, and may be subject to amendment as the organisation's needs evolve.

Role Requirements / Person Specification

Experience and knowledge

Essential

• Demonstrable experience of working in a similar role, ideally in the non-profit/charity sector.
• Experience working in a target-led role, with a proven track record of successful fundraising and/or marketing communications growth.
• Experience working within digital communications.
• Experience of content design, creation and optimisation, working with tools such as Canva.
• Experience of using content management systems, ideally WordPress.
• Excellent copywriting and editing skills, the ability to inform and inspire, and tailor messaging for different audiences.
• Experience creating content and developing channel and platform-specific content strategies
• Experience of managing social media channels and producing regular content.
• Strong organisational skills, ability to manage multiple deadlines and effectively prioritise

Desirable

• Fundraising or Communications qualification
• Experience managing communications and fundraising compliance
• Experience working in a small or medium-sized charity
• Experience using database or CRM systems
• Experience delivering email engagement campaigns and using email delivery platforms

Skills and Abilities

• Strong communication skills, written, verbal and active listening.
• An articulate and confident communicator.
• Ability to influence, inspire and negotiate effectively.
• Strong interpersonal skills and ability to build positive relationships, internally and externally.
• A team player, who works collaboratively and flexibly to achieve outcomes.
• Ability to manage your own time and workload efficiently, prioritise and meet deadlines
• A desire to respond positively to change, learn from mistakes and celebrate success
• Budget management and financial planning
• A positive and creative approach to working with a limited budgets

Other Requirements

• Fluent use of Microsoft 365 and IT equipment
• Able to travel locally, regionally and nationally, on occasion.
• Able to work some evenings and weekends (infrequent)
• Commitment to and understanding of safeguarding
• Commitment to undertake learning opportunities and continuing professional development.
• Commitment to anti-discriminatory practice and anti-racism, and the application of equity, diversity and inclusion principle to all areas of work.
• Commitment to upholding the rights of people facing disadvantage in the Criminal Justice System.

The post holder is expected to work within policies and procedures of Together Women and work in line with our values and behaviours within our Ethical Framework, which includes a commitment to anti-racism principles, and a commitment to supporting and promoting equity, diversity and inclusion withing the workplace so everyone feels safe and supported.

Notes

• We actively encourage applications from Black, Asian, and other racially minoritised communities, who are currently underrepresented within the charity sector.
• This post is open to women only as a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Due to the nature of our work, it will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions which are not protected under the Act. Whilst this is a necessary requirement, we actively encourage applications from women with lived experience of the criminal justice system.

We are currently looking for dedicated Immigration Advisers (IAA Level 2) to join our growing team to provide immigration advice and casework to destitute migrants. We will be recruiting on a rolling basis for a number of upcoming roles, one of which is a woman only role, so we welcome applications from women. Please do get in touch if you would like to discuss this further.

Praxis Community Projects is a dynamic, award-winning human rights charity supporting migrants in crisis or at- risk, ensuring that their essential human needs are met and that they are able to overcome the barriers they face. We provide legal advice and a range of welfare support including group work. We build community, challenge exclusion and discrimination, influence policy, improve services and inspire solidarity with migrants.

The ideal candidates will have an in-depth knowledge of immigration and asylum law, as well as have a good understanding of the challenges faced by migrants with NRPF and those at risk of homelessness. They will be able to step immediately into a busy advice environment that includes independent outreach.

At Praxis, we work to build community, challenge exclusion and discrimination, influence policy and improve services. We played a leading role in exposing the Windrush scandal and advocate and campaign for lasting changes to policy and practice to address the root causes of the issues faced by at-risk migrants.

Praxis is an equal opportunity employer and strongly encourage applications from those with lived experience of migration, and from diverse applicants regardless of age, disability, gender reassignment, marital/civil partnership status, race, religion or belief, sex, sexual orientation, or pregnancy/maternity leave status.

Please see our website to find out more about our work.

 

Our Attractive Benefits Package Includes 

· A 35 hour working week including flexible working hours

· A hybrid work model 

· 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays) 

· You can buy up to 5 days annual leave each year 

· A defined contribution pension scheme 

· Our employee assistance programme offers counselling and support for you 24/7. 

· A season ticket loan to help you spread the cost of your commute 

If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team who will contact you to discuss how we can help.

For further details, please contact Maria Iglesias Head of Operations and Business Development

To apply, send us your CV and cover letter demonstrating your capabilities in relation to each of the points of the job description marked ‘A’. Where relevant use your answers to illustrate how your competencies have helped you to achieve positive results. This will give you the best possible chance to be shortlisted. Applications will only be accepted with a cover letter.

Interviews: Offered on a rolling basis

Start date: Ranging from immediate to TBD.

Purpose of the Job

Advice Quality and Operations Managers will make sure clients get accurate and appropriate advice and that advisers are supported and can develop their skills.

Maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day-to-day basis and using those insights to drive advice service development.

This role is vital in fostering a culture of quality and excellence within the agency, ensuring that both staff and volunteers are well-equipped to deliver exceptional advice services to clients.

Job Description

Strategy and planning

• Work with the Head of Advice to develop and deliver an operational plan to support delivery of the strategic priorities, which is measured, monitored and reported up to the CEO and Board of Trustees.
• Co-ordinate activities, procedures and systems so as to promote the common policies and practices with the appropriate advice services.
• Ensure that the strategy is accessible to and understood by all staff and volunteers and they know the role they play in achieving our goals.

Risk management and compliance

• Regularly review the risks to which the charity is exposed to relating to Advice Services and provide assurance that systems or procedures are in effective operation to manage those risks.
• Ensure the use of systems in place to meet the requirements of all applicable regulatory bodies relating to the Advice Service Delivery.
• Working with the rest of the management team ensures that good data protection practices are embedded in our day-to-day operations.
• Assess requests made in relation to GDPR.

People management and development

• Support team members in continuous learning that will equip and develop people to deliver outstanding advice delivery. Responsibility for the delivery of the training and development plan for the Advice Services Department including, sourcing, delivering, evaluating and maintaining records.
• Supervise the work of paid staff and volunteers
• Maintain and develop standards of service delivery.
• Advise the Head of Advice on staffing and service-related issues.
• Plan and allocate work, monitor achievements of deadlines and key performance indicators and provide support as appropriate.
• Ensure that the service area and projects are adequately resourced.
• Ensure recruitment and selection of paid staff and volunteers as appropriate.
• Develop inclusive learning and development activities to meet quality standards and the organisation’s learning and development plan. Facilitate inclusive group and / or one-to-one learning and development activities. Organise internal and external learning and development activities to ensure the competence and continuing development of staff and volunteers.
• Contribute to the assessment of competence of staff and volunteers. Co-ordinate assessment activities and make final decisions on competence.
• Working with the rest of the leadership team ensures the organisation delivers a fair, inclusive, equitable and transparent employee and volunteer experience, taking account of our EDI aims and in line with employment law and the Equality Act 2010.
• Ensure Open and timely communication that provides information about the organisation and context for decisions that are made, helps to build trust and confidence and earn legitimacy. 
• Ensure the effective performance management and development of staff through regular supervision sessions, appraisals and learning and development.
• Ensure Training is delivered and records confirm all client facing paid staff and volunteers that may be involved in providing money and debt information and advice have completed an accredited training programme
• Direct reports: Dependent on advice area, between 5 to 11 Advisors per AQOM, plus volunteers.

Operational performance management

• Maintain, develop and monitor effective and relevant performance indicators and management processes, with particular emphasis on the application of customer insight data and feedback on complaints.
• In line with the Advice Quality Standard, work with the Head of Advice and the other Advice Quality and Operations Managers to ensure that staff and volunteers have adequate supervision and that advisers have access to support at all times when delivering advice to clients. 
• Ensuring quality - actively supporting the quality of advice by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, and that research and campaigns issues are identified.
• Monitor the quality of advice given to clients to ensure that standards meet Citizens Advice requirements. Completing Case Checking, QAA Audits and independent file reviews (IFR) to ensure quality assurance at a whole service level. Using the insights to further develop the services to clients and skills of advisers.
• Maintain and develop standards of service delivery. 
• Take part in internal consistency exercises at least quarterly.
• Providing support - actively supporting each team member to develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback and challenging appropriately - adapting the level of support to individual competence and need, and taking account of the team as a whole.
• Manage the practicalities of the service: Including overseeing all practical issues relating to the service delivery, ensuring service delivery and adequate cover is in place, allocating the team to face-to-face work and other communication methods, checking waiting times and interview lengths, and if necessary, dealing with client or Citizens Advice emergencies.
• Provide technical support and act as consultant to the advisers.
• Monitoring of service delivery and advice service contracts performance to report against KPIs, with reference to outcomes for clients, identifying any issues and proposed actions. Reporting significant risks to the Head of Advice. Ensure that appropriate systems are developed and maintained for case recording, statistics, follow up work and quality control.
• Client Experience: Use our written process for dealing with complaints, ensuring that regulatory requirements are met (for debt and money advice complaints) to ensure Complaints are handled effectively and data is used to drive improvements where appropriate. 
• Ensuring that appropriate data protection procedures are in place and are followed by all workers.
• Lead on safeguarding and gender violence issues in accordance with policies.

Other duties and responsibilities

• Understanding and acceptance of the need to work occasional evenings and weekends, both on site and on-call, as required.

Stakeholder Engagement

• Collaborate with management and other departments to align quality standards with organisational goals.
• Engage with external partners and regulators to ensure compliance with industry standards and share best practices.

Reporting and Analysis

• Prepare and present reports on advice quality metrics to management and stakeholders.
• Utilise data to identify trends, risks, and opportunities for improvement.

Confidentiality and safeguarding

• Confidentiality is a core principle of Citizens Advice. Support the team with the application of the confidentiality policy.
• Implementing adult and child safeguarding policies and training staff and volunteers how to identify and deal with safeguarding concerns.
• Dealing with a conflict of interest and ensuring our service takes the right action to protect the client, our staff and volunteers and the service.

Research and Campaigns

• Ensure that staff and volunteers consistently and accurately generate Advice Issue Codes (AICs), evidence forms and profile data and participate in the Network Panel Surveys

Person Specification | What you need to do this job

Essential Criteria 

• Ability to lead and contribute to a team, including the ability to prioritise own work and the work of others, and take decisions in the day to day running of a busy service area.
• Ability to plan and manage projects.
• Commitment to continuing professional development.
• Experience of monitoring and maintaining service delivery against agreed targets.
• Ability to plan and prioritise own time and work and work of others in a pressured environment.
• Experience of analysing information to produce reports.
• Leadership and management ability within the context of understanding the needs of a voluntary sector organisation.
• Ability to communicate effectively in person, in writing and over the telephone with individuals and with a wide variety of organisations and audiences.
• Ability to meet Citizens Advice competence with a minimum of three years’ experience of involvement with advice giving.
• Ability to research, analyse and interpret complex information and to produce and present clear verbal and written reports. 

Desired Criteria

• Significant experience managing large advice and helpline services which includes supporting individuals within at least one of the areas of – (for example) welfare benefits, debt management, housing, or health and social care issues.
• Demonstrable experience of driving innovation and service improvement within an advisory/customer focused service.
• Experience of supporting change.
• Well-developed staff management and leadership skills, with strong experience of implementing robust performance management processes.
• Proven ability to communicate effectively verbally and in writing, including excellent IT skills.
• Proven ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.
• Experience in managing budgets.
• Ability to ensure best use of IT systems and packages in the provision of advice services and the ability to monitor and maintain casework systems and procedures.
• Ability to work with a variety of organisations and to earn and maintain the trust of those people with whom the Bureau deals.
• Ability to contribute to the team combined with willingness to learn and develop and have a positive attitude to change with an ability to plan ahead.
• Access to own transport and able to work at any service location in the Bureau’s area of operation as required.

Application Process:

To apply, please complete the application process on CharityJob. Please submit a concise supporting statement which includes examples and evidence of when you have demonstrated the attributes listed within the person specification. You will be expected to address each point separately and, in the order listed.

If you do not complete a full supporting statement in the requested format, your application may be rejected.

Addressing each point of the person specification

This is a key section of the application which allows you to provide evidence of your experience, knowledge, skills and abilities that are relevant to the role as described in the role profile.  Selection is based on an assessment of the evidence you provide against the requirements of the role as set out in the person specification.  It is important that you tailor your response to clearly demonstrate how you meet each requirement. No assumptions will be made about your achievements and abilities. 

Please provide one example for each requirement.  You should choose examples of past experience that clearly demonstrate what we are looking for, and be precise about what you did, how you did it and the outcome or result of your actions. Please try to limit your response to each criterion to a maximum of 200 words. 

A useful guide might be S.T.A.R:

• Specific – give a specific example
• Task – briefly describe the task/objective/problem
• Action – tell us what you did
• Results – describe what results were achieved

Please provide recent work examples wherever possible.  However, do remember that relevant examples from other aspects of your life, for example: voluntary or unpaid work, school or college work, family or home responsibilities, can also be given.

We are an equal opportunity employer. If you have any requirements (e.g. for attending an interview) please note these clearly on in your letter.

Interview Process:

The closing date is Friday 2nd May 2025, 6pm

Shortlisted candidates will be contacted by telephone, so please give a daytime telephone number or somewhere we can leave a message to arrange an interview.

Our selection process consists of three stages:

• Stage 1 – Telephone Interview:

            Initial interviews will take place via telephone on Thursday 15th May 2025.

• Stage 2 – Formal Interview (In-Person):

            Candidates who are successful at Stage 1 will be invited to our Stevenage office for a formal face-to-face interview                on Monday 19th May 2025.

• Stage 3 – Practical Activity & Final Q&A:

            Following the formal interview, candidates will complete a short activity and have the opportunity to ask any final                   questions.

Please note that Stages 2 and 3 will take place on the same day.

We're looking for a kind, compassionate and resilient Support Worker to join our Homelessness and Complex needs service in Brent.
£27,352.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Healthcare Cashplan through our partner Healthshield
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Livingstone House is a 24 hour staffed 92 bed mix gender hostel, which provides short term supported housing for single homeless vulnerable people with Low to Medium support needs. Look ahead provides the support function and Riverside provides the housing management and night concierge. The Service provides on average 5 hours of weekly support to customers who reside in the hostel with the aim to provide them with the tools to move on within the community and live independently. On occasions, we may need support within our scattered sites based in Brent.

The Shift pattern of this role consist of Shift pattern 8am -4pm and 1.30pm - 9pm. Over a 7 day rota with 2 days off with weekend working

What you'll do:
? To provide support to peers and management, being flexible and responsive and help bespoke support for each customer's abilities and aspirations
? To implement the principles of personalisation, as part of a local service plan.
? To help support your colleagues to maximise the customers' independence.
? To motivate customers to access educational and training opportunities and to integrate fully in the community
? To support up to 14 customers to sustain their tenancies
? To promote customer involvement in all aspects of your work
? To take on a project that will help assist the service move forward

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Excellent communication and a team player
- Excellent customer relationship management
- Professional manner in everything that you do
- Proven experience of motivating, supporting customers or transferable skills than can complete this task and beyond.
- A essential willingness to work evenings, weekends and bank holidays on a shift rota basis
- Ability to think outside the box (Essential)
- Work upon your own initiative which is essential
- Lead upon assigned projects that are given
- Ability to hit the ground running which is key within a fast moving hostel daily environment

What you'll bring:

Essential:
- Time management with is key in all area's
- Leadership
- Teamwork
- Communication
- Resilience
- IT skills

Desirable:
- Problem solving
- Ability to work under pressure
- Confidence
- Change management

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each person as an individual and working with them to find the right treatment and care options.

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. 

An exciting opportunity has arisen within our service for the role of a Children and Families Worker to join our dynamic team committed to supporting children and young people who have been affected by someone else’s drug and/or alcohol use.

The role will support children and young people under the age of 18 on a one-to-one basis in a confidential space. The role will deliver a wide range of interventions/ education though activities, such as games, arts and crafts and emotional wellbeing resources. The role will utilise a young person-centred approach, empowering them to explore situations which they feel they have little control over to support them to lead a safe, happy, and healthy life.

We need to record information about what we do, so enjoying a bit of admin work and attention to detail is important, but most of the time you’ll be enjoying working with young people from all backgrounds, making a difference to their lives.

Where: Havering

Full Time Hours: 37.5 per week

Full Time Salary Range: £27,861.26 - £32,002.35 (dependent on experience, pro rata for part time hours)

Allowance: £2,195.72 Outer London Weighting (paid pro rata)

Contract Type: 12 months fixed term until 31st of March 2026

Interview Date   25/4/2025

Closing Date       21/4/2025

About the role: 

• To holistically support CYP affected by parental substance misuse, using a range of interventions including group work, 1:1 work, whole family interventions, safety planning and safeguarding working closely and proactively with the family unit to support positive and sustainable outcomes.
• Identify families in conjunction with other agencies, who will benefit from a Think Family / Whole family approach, negotiating participation and engagement with the programme of care.
• Identifying and responding effectively to potential safeguarding issues. 
• Reducing drug and alcohol related harm to young people and the wider community. 
• Working with young people to support positive, holistic outcomes in relation to their health and wellbeing, enabling them to lead safe, healthy, and purposeful lives: reducing risk and increasing resilience 
• Working flexibly across sites where required

 About you: 

• Experience of working with young people and knowledge of the issues they face 
• Knowledge of safeguarding concerns in relation to children and young people and the Fraser Competence framework 
• Have an excellent understanding of drug and alcohol issues and experience of working within a related field 
• Knowledge of working with evidence-based practice around young people’s substance misuse treatment services and methods, including relevant best practice guidance 
• An accomplished communicator, both verbal and written with a high degree of personal IT competency 
• Be able to accurately update and maintain records and to work to deadlines for the submission of information, e.g., reports 
• Have excellent team working and interpersonal skills, maintaining a highly cooperative approach to supporting colleagues in delivering service objectives 

 What we will give to you: 

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days” 
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 
• Contributory pension scheme 
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. 
• A friendly and supportive team 
• Training, career development & progression opportunities 
• Refer a friend scheme.

If this resonates with you and you're eager to embark on a fulfilling journey with Change Grow Live, we'd be delighted to connect with you.

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role.

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.