Fundraising Manager Jobs in Greater Manchester

Job Title: Senior Media and Communications Officer

Contract: Fixed Term Maternity Cover until 1st April 2026

Salary: £32,000 FTE

Working Hours: 35 Hours per week

Location: Remote

About the Role

As the Senior Media & Communications Officer, you’ll lead on storytelling, media engagement and campaigns that support parents through pregnancy, birth and early parenthood.

You will:

· Spot and jump on media opportunities: Monitor news and trends, draft timely and impactful responses to the big issues affecting parents and maternity services in collaboration with NCT’s subject experts.

· Creative storytelling: Source inspiring stories from parents, volunteers and practitioners and showcase how our services empower and support people through pregnancy, birth, and early parenthood.

· Lead on PR campaigns to drive awareness of our charity’s work: Develop communication plans to grow awareness of NCT’s support, services, and campaigns, leading on the consumer PR for charity fundraising moments, such as NCT’s Winter Appeal, and in line with our For Every Parent strategy.

· Manage media relationships: Cultivate connections with journalists, ensuring NCT remains a trusted source for expert comment on maternity and parenting issues.

As Senior Media and Communications Officer, you will be a part of NCT’s Communications and Campaigns team, which brings together NCT’s campaigning, policy, media, parent and pregnancy information as well as our internal engagement team. You’ll also work collaboratively across the charity, including with subject matter experts including NCT Practitioners and our Equality, Diversity and Inclusion Lead, as well as being the day-to-day point of contact with NCT’s PR Agency.

The job will involve some out-of-hours work including providing an effective on-call service for the media. There may also be occasional travel a few times a year.

Why join us?

NCT is the UK’s leading charity for parents, supporting them through pregnancy, birth, and early parenthood. We are committed to equity, diversity, and inclusion, ensuring that everyone can thrive and feel empowered in their roles.

If you’re ready to make a difference and help shape the future of our services, we’d love to hear from you!

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.

Closing Date: 3rd March 2025

About the role 

We’re looking for an experienced Senior Art Director to join our award-winning in-house creative team. This is your chance to shape compelling campaigns that inspire action, drive awareness, and create a tangible impact. You’ll bring a unique blend of big ideas, strategic thinking, and hands-on design skills to ensure Shelter’s messages resonate powerfully across all platforms.

From ideation to launch, you’ll be responsible for delivering ambitious, research-driven concepts and solutions. You should feel equally at home designing to our brand guidelines and leading the charge on your own innovative concepts. Occasionally, you’ll also step in to support with general design needs, ensuring that all outputs for the Shelter brand meet the highest creative standards while maintaining brand consistency. A strong command of Adobe Creative Suite is essential.

In this varied, fast-paced, and rewarding role, you’ll collaborate closely with colleagues— specifically working alongside our Senior conceptual Copywriter taking briefs from concept to completion. You’ll lead some projects independently while receiving support and guidance from the Creative Lead when needed. The role offers an opportunity to work across a range of media, including print, TV, social media, and experiential designs. You’ll collaborate with stakeholders across the organisation, creating communications for teams in fundraising, campaigns, services, and occasionally retail.

You’ll also take on a mentoring role for one of our in-house designers, helping them develop their creative skills while ensuring their work consistently represents the Shelter brand to the highest standards. Supporting their wellbeing in the workplace will also be part of your leadership approach.

About the Team 

As our Senior Art Director you’ll be joining a friendly, talented and dedicated team who’ve recently won In-house agency of the year at the Drum awards. You will work closely with your Creative Lead and fellow writers and designers to deliver creative content to highest standard across all areas of our communication.   

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

THINK EQUAL is a global education initiative with a mission to ensure that Social and Emotional Learning (SEL) becomes a mandatory subject for all children in early years settings globally. SEL is the process through which knowledge, attitudes, values and skills such as emotional intelligence, empathy, self-awareness, self-regulation, social awareness, relationship skills and responsible decision making are developed.

To support governments and educators to achieve this mission, THINK EQUAL has developed a global SEL Programme for 3-6 years-olds. The Programme is constructed around teacher training, and the provision of narrative children’s books, lesson plans and teaching resources, which provide the concrete tools educators need to teach SEL in a low-cost and adaptable format.

The THINK EQUAL Programme has a global presence across six continents (in 30 countries) and has undergone three randomised control trials in contexts as varied as Colombia, Botswana and Australia. There is a growing demand from other countries for the THINK EQUAL Programme and the organisation is now strengthening its team to be able to respond to this demand.

Purpose of the Role

To manage the development, implementation, monitoring and reporting of the Think Equal programmes in UK and Europe. This role has a special focus on representing Think Equal and maintaining strong relationships with local authorities, regional and national government ministries (education and health primarily), and other stakeholders, and managing a region or country team as needed. It also involves strategic planning, reporting on, budgeting and costing of programme implementation, guiding, reviewing, approving and ensuring high quality implementation including: 

• Supporting business development efforts, translations (only if needed), and evaluations. 

• Leading on partnership and government relationships, training plans and the monitoring of programme implementation. The role is one of primary oversight and responsibility for the embedding of Think Equal within the early years education system in the UK and various European countries, and the sustainability of the programme, insofar as possible.

Overall Reporting: CEO 

Line Manager: CEO

Line managing: UK Country Team & Eastern European Manager

Contract: Full time (40 hours per week - these hours are to be worked flexibly, recognising that some weeks and days will require more than others in order to meet Think Equal needs and requirements)

Work Modality: Remote 

Location: Europe – England Preferred 

Salary:  £40,000-45,000 (or equivalent)

Responsibilities

Line Management 

• Provide line management (guidance, strategy, supervision, and support as needed) to the relevant Regional and Country managers, Programme Officers and coordinators. 

• Identify the needs for additional staff to support the implementation on the ground and participate in the corresponding recruitment processes.

• Foster a positive and collaborative work environment, promoting teamwork and effective communication among team members.

Partnerships Management

• Co-lead and support the business development strategy for Europe - with a special emphasis on England - in close coordination with the CEO and the Business Development team.

• Utilise own networks to secure and nurture robust relationships with local authorities (with special focus on the UK) and other stakeholders in line with the organization’s strategy. 

• Proactively approach, present to and enrol national and local authorities for the implementation of the Think Equal programme.

• Ensure high-quality sustainable implementation within Europe, with a special emphasis in the UK.

• Maintain timely reporting and communication mechanisms with donors (in close coordination with the CEO and the Business Development Team) and other stakeholders as agreed in MOAs and as needed.

• Communicate and liaise regularly with relevant stakeholders, representing the organisation when higher-level representation is needed. 

• Coordinate with the communications and business development colleagues at Think Equal to raise the visibility of the programmes.

Programme Development and Implementation

• In line with the organizational strategy, lead and supervise the development of project proposals and programme implementation plans and ensure their correct and effective implementation in cooperation with the country’s teams.

• Ensure the budgeting of, costing, spending and reporting on programmes in alignment with the Think Equal finance policy and donor requirements. 

• Provide regular status updates on the progress of the programme’s rollout in the UK and Europe.

Monitoring and Evaluation

• Support the development and strengthening of Monitoring Evaluation & Learning (MEL) tools and their use by the key stakeholders in order to ensure the sustainability of Think Equal.

• Work collaboratively with the Think Equal MEL manager.

• Lead and supervise monitoring actions that provide useful information to ensure the long-term sustainability of the Think Equal concluded, pipeline and active projects.

Other

• Undertaking any other reasonable support, initiative and or activity as required (e.g., support specific projects as directed by the CEO and other appropriate members of the Senior Leadership Team). 

• Think and operate creatively and with an entrepreneurial mindset about expanding, scaling, and generally ensuring that Think Equal’s mission and strategy are successful.

Education and Experience 

• Degree or equivalent in relevant fields, preferably in project management, business, economics, international affairs or development. (Essential)

• Master Degree in relevant fields, preferably Project Management, Public Administration, Nonprofit Management or Business Administration. (Essential)

• 5+ years of experience needed in programme/project management. (Essential) 

• Proven experience of at least 2+ years in business development within the nonprofit sector (Essential) (BD experience within the education sector, especially in England ideal). 

• Proven experience of at least 2+ years in managing teams or personnel, with a demonstrated ability to lead, motivate, and develop staff members. (Essential)

• Experience in administration or similar working environment. (Essential)

• Administration and development in international development organisation/charity. (Desirable)

• Experience of monitoring and evaluating programmes of change. (Desirable)

• Experience of working in fundraising & communications. (Desirable)

Competencies, Knowledge and skills:

• Ensure that at all times you take care of your health and safety and that of others by complying with health and safety obligations, particularly by reporting promptly any defects, risks or potential hazards.

• Comply with the policies and procedures of Think Equal at all times.

• Support the mission and vision of the organisation.

• Maintain confidentiality at all times and ensure compliance with data protection requirements.

• Contribute to close working relationships with all personnel and help to build an open and honest culture that facilitates learning, creativity and excellence.

• Undertake training as necessary in line with the development of the post.

• Understand and respond to the challenges of implementing an international programme of education.

• Carry out as directed, any other duties as required in addition to the above that will be both reasonable and within your capabilities.

• Develop and maintain accurate electronic and paper filing systems. 

• Ability to manage multiple deadlines and a wide range of stakeholders. 

• Computer literacy and excellent communication skills. High proficiency in a range of PC/web applications, including but not limited to: MS Word, MS Excel, MS PowerPoint, Google Tools, and Monday

• Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures.

Other

• Candidates must have access to a safe, quiet, and secure workspace with reliable electricity, internet and cell phone connectivity.

• Some international travel may be required.

• Some work outside standard hours might be required. 

Application Deadline: 

Deadline to Apply - Tuesday 25 February 2025 12:00pm

​Bring Your Salesforce Expertise to a Role that Makes a Difference

Charity People are proud to be working in partnership with a UK-wide charity that brings the comfort of therapy animals to people in hospitals, schools, care homes, and more on their search for a Sales Force Coordinator.

Location: Home-based with occasional days in Head Office (Chalgrove)
Hours: Part time - 20 hrs per week
Salary: £35,000 pro rata (£20,000 actual)
Reports to: Chief Operating Officer
Benefits: 28 days pro rata + pension scheme

About The Organisation

We are working with a UK-wide charity that brings the comfort of therapy animals to people in hospitals, schools, care homes, and more. With 5,000 volunteers, they make a difference by improving mental health and wellbeing through the power of animals. The organisation is continuously improving its technology to enhance the experience of its volunteers and the impact of its work.

As the Salesforce Coordinator, you'll play a vital role in managing and developing the organisation's Salesforce platform to support the growth of their volunteer management system, their new portal, and future fundraising initiatives.

Role Overview:

You'll work with external partners and internal teams to customise, maintain, and enhance the Salesforce CRM system, helping the organisation reach its full potential. You'll ensure smooth operations, oversee system developments, and provide training and support to users. This is an excellent opportunity for someone with Salesforce experience who is excited to make a tangible impact in the charity sector.

Key Responsibilities:

• Support CRM development projects with external Salesforce partners, ensuring timely delivery.
• Customise Salesforce to meet the organisation's specific needs, including creating fields, objects, workflows, and reports.
• Produce and maintain dashboards to monitor activity and performance.
• Assist in implementing new Salesforce features, working closely with stakeholders to understand requirements.
• Maintain and document Salesforce processes and procedures.
• Administer the Salesforce database, ensuring data integrity and managing user accounts.
• Provide training and ongoing support to users on Salesforce functionality.
• Troubleshoot and resolve Salesforce configuration and data issues.

About You:

You're a Salesforce professional with a passion for using technology to drive change. If you have experience in Salesforce administration, customisation, and troubleshooting, we want to hear from you. Your proactive and self-motivated attitude will ensure you thrive in this role, balancing multiple priorities in a fast-paced environment.

Essential Skills:

• 2+ years of experience in Salesforce Administration.
• Proficient in Salesforce configuration, customisation, and administration.
• Experience with Salesforce NPSP and Experience Cloud (advantageous).
• Strong communication skills with the ability to engage stakeholders at all levels.
• Experience in training and supporting a diverse range of users.
• Ability to work independently and manage multiple priorities effectively.

You'll be an integral part of the organisation's mission, ensuring their systems are working seamlessly to support volunteers and drive positive change.

How to Apply:

If you're ready to make an impactful difference, then we want to hear from you. Please send your CV to Priya Vencatasawmy at Charity People for further details of the application process.

Closing Date: 7th March

First-Stage Interviews (in-person): Week commencing 17th March.

Charity People actively promote equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Director of Admissions and Service Development

Type: Permanent, Hybrid
Salary: £75,000 - £85,000 per annum
Hours: 37.5 hours per week
Holidays: 25 days (plus bank holidays), increasing with length of service
Location: Cheadle Hulme, SK8 6RQ

About Seashell Trust

Seashell is a charity that delivers education, health and care services to children and young adults with complex needs. As a non-maintained provision, we work independently from Local Authorities who place and commission us directly. We manage relationships with 30- 40 local authorities at any one time. Through our Ofsted and CQC registered services, we strive to provide outstanding education, health and care for children and young adults with low incidence, high needs up to the age of 25.

Within our field of specialist expertise, Seashell exists today as one of the oldest, independent charities in the UK, which has now been educating and caring for children and adults with complex needs for over 200 years.

Role summary

The Director of Admissions and Service Development (DASD) will play a pivotal role in shaping our admissions processes and service offer through utilising deep subject matter expertise of the needs and landscape for CYA with complex needs. Seashell’s national and regional networks will be strengthened and utilised through the DASD leadership of our ‘Complex Needs Mapping’ programme of work. They will promote Seashell’s role as a strategic partner, working in collaboration with commissioners and service providers to ensure CYA are supported by the right services, at the right time to achieve optimum outcomes whilst making best use of public funds.

This senior leadership position is responsible for the oversight and enhancement of our admissions process providing a single ‘front door’ into Seashell. The postholder will lead on Service Development initiatives to ensure they align with our organisational goals and the evolving needs of the communities we serve.

Working with the COO and Senior Leadership Operations Team colleagues, the DASD will define the admissions criteria to enable and support the best outcomes for the CYA and families who we support. Optimising occupancy across all service areas through efficient and effective admission, transfer and discharge processes, leadership and operational direction of the multi-disciplinary admissions function will be a key responsibility.

In addition, you will lead on development of Seashell’s ‘Knowledge Hub’ – our new external training, advisory and resource offer to professionals and practitioners to build their knowledge and skills in supporting young people with complex needs within their current settings and areas.

Developing strong links with commissioners and other external stakeholders, you will ensure a positive external profile of the services that Seashell offers, seeking opportunities for collaborative working and strategic opportunities for service developments.

What we’re looking for

Leadership

· Ability to lead with integrity using excellent interpersonal skills to empower teams to deliver excellence 

· Commercial awareness informing design of services and admissions criteria which meets the needs of the cohort now and into the future

Communication 

· Highly effective communication skills to influence and persuade across a range of diverse and senior stakeholders 

· Ability to make the complex simple, to persuade and influence

· Ability to involve children and young adults and their families, ensuring their views inform and shape strategic planning

Solutions orientated

· Identification and development of strategic solutions to meet the needs of our current and future cohorts 

· Ability to work within rapidly changing and ambiguous environments using innovative approaches 

· A clear vision for what good looks like and ability to adapt this vision to business goals and changing business challenges.

Person Specification

Essential

• Strong leadership skills including excellent communication, interpersonal skills and commercial awareness.
• Strategic thinker who exhibits and delivers their vision through strong communication, analytical and problem-solving capabilities.
• Evidence of leading service improvement and improving efficiencies.
• Ability to partner, building confidence and credibility at senior levels, including the ability to distil and communicate complex information, to persuade and influence.
• Understanding of and ability to build strong customer relations and enhance loyalty and retention.

· A relevant degree in education, health, social care, or a related field.

Desirable

• Extensive experience in a senior leadership role within the third sector, with a focus on education, health or social care services.
• Strong understanding of regulatory and compliance requirements in the sector (Ofsted, CQC, clinical and corporate governance and safeguarding).
• In depth knowledge of Social Care, Education and Health commissioning.

Ready to Apply?

If you’re excited by the possibility of joining us, please submit a CV outlining your experience and areas of special interest, we will also provide a job pack and full job description for you to digest ahead of the close date.

We’d also welcome the opportunity for you to visit Seashell Trust before applying.
Advert close date: 5pm on Wednesday 12th March 2025
1st stage calls: Thursday 20th March
2nd stage interviews: Thursday 27th March and Tuesday 1st April

Our Commitment to You

We value diversity and are committed to equal opportunities. Disabled candidates who meet the minimum criteria on the person specification will be guaranteed an interview.

We are an inclusive employer and welcome all applications.

This charity is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Our vision is for the children and young people in our care to be safe, happy and to achieve the best possible outcomes so that they are valued and valuable members of their communities

Seashell is mid transformation!
You would be stepping into your role during a period of significant change and growth at Seashell Trust. If you’re ready to contribute your skills, energy, and passion to our mission, we’d love to hear from you!

Our site is continuously growing and developing: we’re currently undergoing works to build a brand-new Royal College Manchester, so the demands of our site are ever-changing.

We’re looking for someone to be a Seashell Leader, committed to ensuring the continuous development of our site, systems and workforce to support the children and young people in our care and beyond.

The Woodland Trust is looking for an Engaging Communities Officer to join our Smithills Estate team to manage the coordination and delivery of the Smithills Estate Communication and engagement programme to support our vision of increasing opportunities for public access and participation.

The Role: 
•    The role will encourage existing and new audiences to explore the Smithills Estate landscape and, in doing so, develop their understanding of its importance, biodiversity, history, and longer-term potential through conservation measures, including a doubling of native woodland cover.  
•    You will be responsible for line managing two Events and Communications Officers, leading, motivating and developing them to their full potential.
•    You will oversee and lead the planning and implementation of the Smithills Estate communications and engagement plan, ensuring it keeps in line with Youth Innovation, Tree Equity, PLANtrees, North regional strategy and links with northern forest. Striving to enhance the youth offer and work towards better inclusion and diversity.
•    Assist in fundraising and corporate partnership teams in supporting funding streams, helping to write reports, and gathering important information for bids and major donors. 
•    Lead all communication channels for Smithills Estate, press, print, interpretation, digital and social media. 
•    This is a 12-month maternity cover looking to start towards the end of April 2025.
•    This role is based in Smithills, Bolton and will require the successful candidate to travel to and from site as well as around the region.
•    This role will require an enhanced DBS check as part of our pre-employment checks.
•    Weekends and evening work will be required.

The Candidate: 
•    You have an enthusiasm for the environment and share our core values—Grow Together, Explore, Focus and Make it Count.
•    You’ll have experience being an affective line manager – you’ll be experienced leading, motivating and developing a skilled team.
•    Hands on experience in leading groups and activities in an outdoor setting, including working with young people, vulnerable adults, and schools.
•    Experienced in coordinating and delivering a diverse range of events with the ability to tailor them to different audiences and locations.
•    Experience in working across a range of teams at a regional level to support existing and collaborations that have the potential to reach and engage new audiences.
•    You’ll have a collaborative approach, with the ability to work with multiple teams and community groups, building relationships with both internal and external stakeholders effectively. 
•    Strong communication skills, both written and verbally being able to liaise with internal and external stakeholders, especially volunteers using a variety of methods to suite the audience.
•    This role does require regular travel. A full clean UK driving licence is required. 

Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
•    Enhanced Employer Pension
•    Life Assurance
•    Flexible & Hybrid Working Options
•    Generous Annual Leave
•    Enhanced Parental Pay
•    Employee Assistance Programme

About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.

Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. 
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application. 

Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, so they do not see your CV until shortlisting is completed. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. 

Even if you don't meet every requirement of the role, we would encourage you to apply.  

Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

Interviews will be held via Microsoft Teams on Tuesday 11th March 2025.

Context and Background

Job title: Supporter Care Advisor

Directorate: Income Generation

Team/Department: Supporter Care
 

The NSPCC's mission is to end cruelty to children. Every childhood is worth fighting for. This is our belief. We all share it. And it drives our Income Generation team to get out there and bring in the funds we need to protect children and prevent abuse.

We’ve been here for children for over 100 years. From our campaigns to our services- we strive to make a difference in everything we do. Between 2016 and 2021, we’ve helped make 6.6 million children safer from abuse.

Within the Income Generation Directorate our aim is to maximise resources for the NSPCC’s mission by raising funds, providing the best possible supporter experience, and building long-term relationships between donors and our cause.

To continue to deliver our mission we rely on the fundraising support of people across the UK for 90% of our annual income. We are looking to significantly grow our income in new and innovative ways. To achieve this growth, we need the very best team in place to deliver to ambitious targets.

The Supporter Care Advisor sits within the Supporter Care team. This is one of the customer care focussed teams within the Supporter Services department, which is part of the Operations structure, within the Income Generation directorate.

This role is important because it is the first point of contact for the many thousands of people who get in touch with the NSPCC each month. Whether by email, phone call or letter, this might be the only contact that person has with the NSPCC. For this reason, the team take every opportunity to give our supporters a personal and rewarding experience,

making sure they go away feeling more engaged with our work and knowing how much we genuinely value their support.

As Supporter Care Advisor not only will the work you do make a real difference to people’s lives but opportunity is provided to develop your fundraising experience with a sector leading team.

Join us at this exciting time and you will become part of an expanding team that cares about the work they do and the people they work with. You will discover opportunities to grow, along with challenges and a shared purpose that will bring the best out in you. And you will get to find your own way to make a difference that means more, and that impacts millions of young lives. We want to ensure roles are accessible and inclusive of everyone, which is why the NSPCC offers a high degree of flexibility around ways of working.

Equality, Diversity and Inclusion (EDI) is at the heart of what we do. At the NSPCC, we understand how important it is that our workforce is representative of the people we support and who support us. We believe that every individual has the right to be their true self and to live a full life without prejudice, fear or barriers. This is the starting point for all our commitments and actions and underpins our commitment to be there for all children.

Job purpose

Supporter Care services are the first and comprehensive point of contact for supporters and people wanting to find out more about the NSPCC’s work. They are responsible for providing a proactive and high-quality service to help inspire people to give (and continue to give) to the NSPCC’s work. The knowledgeable frontline team handles supporter enquiries, administrative matters and deal with any complaints. The team represents the NSPCC and Childline services and is able to discuss our work and its impact on children in an engaging and enthusiastic manner.

Key relationships - Internal

The post holder will report to a Supporter Care Team Manager.

It is expected that the post holder will have contact with colleagues working in other teams, working cross-departmentally and cross-functionally to ensure that the supporter experience is managed and developed in a way that maximizes supporter retention for the NSPCC.

In addition the post holder will work closely with the Quality & Development Manager, Associate Head of Supporter Services, And other Income Generation Teams

Key relationships - External

It is expected that the post holder will have contact with service users, supporters, potential supporters and members of the public.

Main duties and responsibilities

• Responding to a range of enquiries, including those from supporters and potential supporters (e.g. standard requests for information) and cross referencing correspondence received to individual case files. Recording these details accurately on the NSPCC system(s).

• Contribute to the NSPCC’s reputation and public relations by delivering high quality customer service.

• Knowing how to appropriately handle sensitive and confidential information as this role will have access to the same CRM system that is used by the NSPCC helpline.

• To share appropriate messages and stories with supporters to inspire them to continue supporting our work with children and young people.

• To proactively take steps to improve knowledge and understanding of supporters through developing the NSPCC relationship with them.

• Delivering warm, outbound stewardship calls. Supporting NSPCC campaigns by championing them with supporters and potential supporters.

• Action the administration of supporter requests and general donation queries, for example, updating personal details, mailing preferences and setting up or changing direct debits. Taking financial and personal details for e.g. contact details from supporters and recording this on the system.

• Provide support to the NSPCC Team Managers in the administration of the duty system for the Supporter Care Team.

• Assist the Supporter Care Team Manager in providing efficient administrative support to the team and wider function, including the embedding of new products and services.

• Working within NSPCC policy, procedures and standards. Assisting with invoice activities and the provision of purchasing activities such as ordering and maintaining stationery and other office supplies, for example.

• Collect/collate and input data from team and other sources as required by the Supporter Care Team Manager, team and/or directorate and national functions and produce basic statistical reports.

• Speaking to supporters about their legacy, handling sensitive information and correspondence in relation to this, for e.g. letters from Will executives.

• Troubleshoot minor computer problems for the team, taking advice from the Business Systems and Analysis team as necessary.

• Provide support as required to other sites in their administration activities.

• Receive clients and visitors to the office and direct them or inform colleagues of their

  arrival as appropriate.

• Ensure that appropriate security measures such as signing in and out and wearing visitor passes are followed.

• A commitment to safeguard and promote the welfare of children and young people

Responsibilities for all Staff within Income Generation

• A commitment to safeguard and promote the welfare of children and young people.

• To update databases and supporter information systems on a regular basis in line with Data Protection legislation and NSPCC policy and procedures.

• To actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to the Directorate and wider NSPCC activities.

• To adhere to all the NSPCC’s service standards, policies and procedures.

• To evidence an understanding of and commitment to the demonstration of the

  NSPCC’s values.

• To maintain an awareness of and comply with NSPPC data protection regulations and to ensure currency of changing GDPR regulations.

• To be responsible for personal learning and development, to support the learning and development of others and the whole organisation.

• To work in a manner that facilitates and encourages inclusion.

• To be pro-active in identifying ways to improve personal and team performance.

• To maintain an awareness of own and others’ Health and Safety and comply with the NSPCC’s Health and Safety policy and procedures.

• To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC news.

  Person specification

1. Excellent interpersonal and customer service skills: able to communicate accurately, clearly, concisely, with colleagues, service users, members of the public and outside agencies with integrity and good judgment on the telephone and in writing.

2. Experience of working in an office environment providing secretarial/administrative support.

3. Ability to prioritise, manage own workload and work to deadlines.

4. Ability to build, manage and develop relationships and work flexibly, as part of a team.

5. Ability to follow guidelines and procedures and to work to set standards without supervision. As well as deal appropriately with sensitive and confidential material.

6. Excellent written and oral communication skills: ability to write emails, letters and notes of meetings clearly, concisely and accurately, and input information accurately into the database. Dealing effectively, efficiently and appropriately with supporters, staff, senior managers and external organisations.

7. Basic numeracy skills in order to collect/collate statistical information accurately.

8. Experience in delivering high standards and meeting KPIs within a customer focused environment.

9. Ability to successfully negotiate with others to achieve desired outcomes.

10. Ability to adapt and work within a service area using new technology. Knowledge and experience in using Windows-based software packages and Outlook

Safer Recruitment

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.

Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.

Our principles:

• Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.

• Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.

• We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.

• Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.

• As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.

• All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.

About the organisation

The Botanical Society of Britain and Ireland (BSBI) is the leading charitable organisation promoting the enjoyment, study and conservation of wild plants in Britain and Ireland. We aim to build a diverse community of skilled and enthused botanists, provide data and science to help address biodiversity loss and climate change and disseminate information to drive a passion for plants. To do this we provide opportunities for involvement for all through a range of participation projects, surveys, indoor and outdoor events, training opportunities and the production of books and other resources. Our Distribution Database (DDb) holds over 50 million plant records, making it one of the world’s largest biological recording databases and in March 2023 we published the third Plant Atlas, mapping changes in the distribution of British and Irish flora. Our latest organisational Strategy, available on our website, describes our future plans. 

About the role

An exciting opportunity has arisen to become the first Administration Officer for the Botanical Society of Britain and Ireland. The charity and our membership and activities have grown rapidly over the last five years through two rounds of strategic change. There is continued strong demand for our data, expertise and skills, creating opportunities to develop our projects and partnerships. We need excellent administration in place  to ensure we are deploying our capacity and resources in the best way to support the Society and our members and to advance the understanding and appreciation of wild plants.

This role provides an excellent opportunity to work across the BSBI, supporting staff and volunteers in the smooth running of the Society, helping shape processes for a resilient future. 

The post would suit an early career individual with an interest in botany/ecology who is keen to develop their skills and their network through a full-time post within the charitable sector, or an experienced administrator looking to make a vital contribution to a growing organisation.

How to apply

Read the job description and person specification available on the BSBI website carefully along with the job application guidance notes. Then complete the job application form and personal details form and submit these to the email address provided.

Applications must be received by midnight on Sunday 2 March.

Interviews will be held online on during the week commencing 10 March.

The postholder would ideally take up the position in or before May.

BSBI aims to uphold the principles of equality and diversity in all its activity, including the recruitment and employment of staff. Applications are welcome from all suitably qualified or experienced people, regardless of situation or background. We particularly welcome applicants from those who are currently underrepresented in our sector, such as disabled people and individuals from Black, Asian and Minority Ethnic communities. Should you have any questions about the role or require any adjustments to the recruitment process, please get in touch through our website.

Can you be an effective Ambassador for a great Carers organisation with a supportive and encouraging small team?

 Are you enthusiastic, self-motivated, highly organised with excellent communication, IT and administration skills?

Would you like to work for a well-respected local charity in Manchester?

 Do you want to make a difference to unpaid Carers and their families?

Family Support Worker

£23,000 pa + benefits (including 25 days annual leave, company car and pension)

Greater Manchester & Surrounding Areas

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Worker to deliver high-quality family support services as part of our Greater Manchester Care Team.

Reporting to the Family Support Manager and working in partnership with health, education, and social care professionals, you will take responsibility for providing needs-led emotional, social, and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a stressful and emotional environment you will have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss, and change - and how best to help others deal with its impact.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care.

· A warm, inclusive approach to achieving goals quickly and correctly.

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines.

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator, you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes:

• Flexible working hours to balance home and working life
• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
• Company car for front line care posts
• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 days to use in your 10th or 20th year of service (pro rata for part time)
• Access to the Blue Light Card Scheme, and other rewards and discounts
• Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus
• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
• Pension scheme where we contribute 5% of your salary and you contribute at least 3%
• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
• Robust training and development programmes to support your learning and growth

As part of our learning and development Anne Harris skills development programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.

Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, introduction to play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please visit our website via the link and apply online.

Please disclose on the application form if you have used AI for any part of your job application.

Interviews will take place either on Teams or at our Greater Manchester Care team office, with the dates to be confirmed. If you require any adjustments during the interview process, please let us know.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Please disclose in your covering letter if you have used AI for any part of your job application.

An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need.

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

At Unlock we want to ensure that people with criminal records have access to the best quality support possible.

We have our website which receives over 1.5 million visits, and our helpline with nearly 10,000 contacts every year; now we want to take this support out into communities to make sure our expertise gets to everyone who needs it. With over 12.5 million people affected by a criminal record and with this number growing, we know our service is even more important than ever.

We want to build a network of community organisations that are connected to Unlock and have access to specialist training in supporting people with criminal records. This new role is pivotal to achieving the vision of Better Advice for All.

If you’d like to be part of this vision and the role fits with your skills and experience, we look forward to your application.

Armed Forces Lead

The Shed movement is growing and this is an exciting time to join UKMSA as we work to support and promote Sheds for the improvement of health and wellbeing, adding years to life and life to years.

Funded by support from the Armed Forces Covenant Fund Trust’s Embedding Prevention Veterans Suicide (EPVS) programme we - seek a full time Armed Forces Lead to support the creation of new Men’s Sheds nationally, focussed particularly on those soon to leave the Armed Forces, reservists and veterans.

We already have many veterans who are Shedders (people who participate at Men’s Sheds nationwide) and have shared their stories of how much Sheds mean to them and how they have changed their lives for the better. There are several areas across the UK where the concentration of Sheds is relatively low. We are now seeking a rapid growth in the number of Sheds in these areas, targeted at this group, which will have a significant and direct impact on reducing suicide, loneliness and improving wellbeing.

This pilot project will run for 2 years, in which time we expect this role to work with those communities affected to develop a national Armed Forces and Veteran’s Sheds Strategy (including a Veteran's Accreditation Scheme for existing Sheds).

This is an exciting pilot for UKMSA. It will be supported not only by our own organisation, but also by our strong partnerships, including the Royal British Legion (RBL).

Men’s Sheds create community connection, increased social contact, the sharing of skills and a continuation of the camaraderie experienced in the Armed Forces. This role will see you primarily engaging with communities to help others develop new Sheds in a way we know to be effective.

This is a home-based role with frequent travel across the area, with occasional overnight stays and some national meetings. It will require a successful DBS check.

Please apply as soon as possible as we will be arranging to meet potential candidates at the earliest opportunity.

The Domestic cleaner  will provide a comprehensive cleaning service at WHAG’s, properties and offices across Cheshire West and Chester, Ensuring turnaround of properties meets targets and remains in excellent condition, whist compling with safe working practices and high standards. Maintaining H&S regulations, housing legislation and follow WHAG policy and procedure

WHAG is a leading charity delivering quality support services to vulnerable homeless women, young parents and women men and their families who are affected by domestic abuse, across the of North West England. Improving the safety and life opportunities of the people who use our services and supporting them in their recovery.

We support the people we work with to overcome the experiences they have had. We empower them to build up the skills and resources they need to take control of their own lives, access a tenancy of their own and maintain a quality of life in the long term. We give them the information they need to make positive choices about their futures.

As well as delivering courses to our staff WHAG delivers Healthy relationship training to employers and schools to assist in the education and prevention of Domestic abuse.

Our Vision - To support and empower vulnerable women and those affected by domestic abuse. 

Our Mission - End Domestic Abuse, Homelessness, and relationship breakdown.

Our Values - Empowerment, Choice, Change, Strength

Guiding Principles - Our guiding principles help define how we will act at all times through the development and delivery of WHAG in the future.