Fundraising Events Assistant Jobs in Glasgow
SOS Children’s Villages UK is part of a global federation, which exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. We are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.
We are now looking for a UK-based capable Fundraising Administration & Operations Officer to provide critical support to the Partnerships & Philanthropy and Programme Funding teams.
· Enable smooth operation of systems and processes
· Implement standard operating procedures
· Support high-value fundraising and programme teams to work efficiently and effectively.
· Coordinate diaries, travel, meetings (internal and external)
· Accurate and efficient data collection and reporting
· Oversee Salesforce CRM and manage programme pipelines
· Liaise with colleagues across SOS Children’s Villages UK, the global Federation and external partners
If you are a proactive, detail-oriented professional with experience in operations, systems or administrative roles – and a passion for support teams working to improve children’s lives – we want to hear from you!
To Apply
Please read the full Candidate Pack attached which contains the entire job description and person specification and submit a copy of your CV and a covering letter.
The deadline for applications is Tuesday 11 February 2025 at 23:59 UK time. We reserve the right to close the application process early if a successful candidate is found.
Please note: The post-holder must be UK-based. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.
Please read the full Candidate Pack attached which contains the entire job description and person specification, and submit a copy of your CV and a covering letter.
Registered Charity 
11 - 20
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for Community Moderator Shift Team Leaders who will oversee a team responsible for the day to day delivery of exceptional supporter experiences as the voice of our charity partners, working predominately in Facebook challenge groups.
As well as moderating fundraising groups yourself, you will serve as the go-to leader during shifts, ensuring smooth operations, addressing immediate concerns, and fostering a positive and supportive environment for both supporters and the moderation team.
Please ensure that you read the attached full role description before applying.
Evening and weekend work will be required.
Background
Social Mind are experts at using social fundraising to drive income and engagement. From product innovation, journey design and campaign builds to virtual event management, we support charities in delivering successful campaigns at scale.
Our fundraising platform, Social Sync, aims to revolutionise the sector with integrated digital fundraising campaigns and behavioural, omni-channel supporter journeys.
We empower charities to raise more money with integrated multi-platform fundraising, drive supporter acquisition and build stronger relationships with sophisticated, personal journeys unlocking each supporter’s potential with meaningful insights.
The Role
As a Community Moderator Shift Lead, you will oversee the day-to-day delivery of exceptional supporter experiences as the voice of our charity partners, primarily within Facebook challenge groups.
In addition to the responsibilities of a Community Moderator, you will serve as the go-to leader during shifts, ensuring smooth operations, addressing immediate concerns, and fostering a positive and supportive environment for both supporters and the moderation team.
You will triage out-of-hours emergency support requests, determine appropriate escalation to management, and work closely with the in-house team to manage rotas ensuring consistent shift coverage, including evenings and weekends.
Regular quality assurance checks of Moderator work will be integral to your role, ensuring high standards are met across all supporter interactions.
Key Responsibilities
Shift Leadership
- Act as the primary point of contact for Community Moderators during shifts, offering guidance and resolving challenges as they arise.
- Triage and manage out-of-hours emergency support requests, escalating to management when necessary.
- Provide timely updates and feedback on shift activity and performance.
Team Support and Coordination
- Attend client briefings and support training for the community moderation team on specific campaigns to ensure that we expertly represent our clients tone of voice and brand.
- Work with in-house team to ensure adequate shift rota coverage across core hours, evenings, and weekends.
- Foster a collaborative and supportive team environment, promoting open communication and teamwork.
Quality Assurance
- Conduct regular quality assurance checks on Moderator responses and interactions, ensuring adherence to tone of voice, accuracy, and brand guidelines.
- Provide constructive feedback to Moderators to maintain and elevate service standards.
Supporter Experience
- Work with wider team to implement optimisations for campaign performance.
- Moderate challenge campaign Facebook Groups, posting engaging content to inspire and motivate the community.
- Respond to high volumes of supporter enquiries across multiple channels within agreed SLAs.
- Engage with supporter posts to create a supportive and safe community environment while answering questions accurately and in a timely manner.
Fundraising Support
- Advise event participants on fundraising best practices, helping them achieve their goals and maximise fundraising opportunities.
Skills and Knowledge
Leadership and Coordination
- Proven experience in leading or coordinating teams, preferably in a social media moderation or customer service environment.
- Ability to effectively manage time, prioritise tasks, and ensure smooth shift transitions
Social Media and Communication
- Strong experience in social media moderation, with excellent written communication skills.
- Familiarity with creating and managing social media content and interactions.
Technical and Organisational Skills
- Proficiency in using social media and other relevant technology platforms.
- Exceptional organisational skills, including managing rotas and tracking team performance
Quality Assurance and Feedback
- Experience in conducting quality assurance checks and providing constructive feedback.
- A commitment to maintaining high standards and continuous improvement.
Requirements
- Access to a PC or laptop (Mac or Windows) and a secure broadband service.
- Ability to work independently.
The client requests no contact from agencies or media sales.
Thank you!
Job Purpose
Provide administrative, events and communications support to assist in the delivery of legacy and trust fundraising including the management of legacy gifts and the management of relationships with donors’ families, executors and legacy pledgers.
Main Duties and Responsibilities
1. Secure and schedule appointments with legacy pledgers, prospective pledgers, Trustees and Trust Administrators for all members of the Legacies and Trust teams. Draft meeting plans where necessary, book and arrange travel, and prepare and compile briefing packs with meeting locations, directions etc. Use own judgment to resolve any problems because of last-minute changes to appointments and travel arrangements. This will involve dealing with influential people external to the University including prospective and existing donors.
2. Use Raiser’s Edge to maintain accurate records and manage data relating to legacy pledgers and donors and their gifts, ensuring that all information is up-to-date and correct. Make judgements on the best way to reflect meetings and relevant information on the database, ensuring a complete record of the relationship with the University is maintained and that privacy regulations are complied with. Use expertise to suggest improvements to procedures.
3. Assist in the process of identifying and managing segments of the alumni/donor database from which potential legacy pledgers could be drawn. Interrogate databases and spreadsheets to support stewardship, events and fundraising and run legacy activity reports in liaison with Planning & Development Operations staff to monitor progress.
4. Maintain an action timeline to ensure all legacy administration and stewardship activity is completed efficiently and ensure legacy fundraisers maintain efficient contact and follow up, “managing up” where required to ensure actions are completed.
5. Work with gift management staff to ensure legacy gifts are correctly allocated to the appropriate fund.
6. Co-ordinate arrangements for events for the 1451 Society of legacy pledgers, including drafting invitations, liaising with guests and venues, compiling materials such as information packs, presentations, signage and badges. Ensure the correct people receive the correct invitation and that an accurate picture of invitations and attendees is maintained and recorded on Raiser’s Edge database.
7. Support the delivery of selected follow up actions for legacy pledgers or prospective pledgers, for example co-ordinating campus visits involving academic departments and the University’s Senior Management Team, liaising across the University and with donors to compile schedules.
8. Support the communication strategy for legacy fundraising and stewardship by writing and editing communication materials, sourcing quotes and content and liaising with bequest pledgers and executors. With guidance, draft, upload and ensure the maintenance of content for the University’s web pages on legacy giving in liaison with Development & Alumni and Marketing colleagues. (CMS T4, training will be given).
9. Act as liaison with the Regular Giving Team and Digital team to provide legacy information to support mass mailings, telephone fundraising and legacy communications on social media.
10. Act as first point of contact for enquiries related to legacies and, when appropriate, act in the place of the Legacy Gift Manager / Philanthropy Officer - Legacies when they are absent or unavailable by responding to queries in a timely and efficient manner to maintain the smooth running of the operations.
11. Provide the Strategic Philanthropy Manager (Legacies and Trusts), Trusts and Foundations Manager and Philanthropy Officer-Trusts with administrative support as and when required to maximise income from Trusts and Foundations. This may include producing gift acknowledgements, proof reading of applications, formatting of applications, coordinating information and assisting in the submission of applications to Trusts and Foundations as and when appropriate .
12. Keep general administrative procedures up to date, including drafting correspondence, opening mail, photocopying and filing as well as arranging catering and supporting visits with donors.
13. Act as a purchasing officer as required.
14. Participate fully as a member of the Development & Alumni and External Relations teams, ensuring strong links and good working relationships.
15. Be prepared to undertake projects appropriate to the grade of the role but that might fall outside its direct remit of as the line manager, Director and/or Vice Principal External Relations may advise. This will include providing administrative support in other areas of the Development and Alumni team and External Relations directorate from time to time.
Knowledge, Qualifications, Skills and Experience
Knowledge/Qualifications
Essential:
A1 Ability to demonstrate the competencies required to undertake the duties associated with this post (as below) having acquired the necessary knowledge and skills in a similar role. OR
Scottish Credit and Qualification Level 5 or 6 (National 5 or 6, Scottish Vocational Qualification Level 2 or 3) or equivalent and experience of personal development in a similar role.
A2 Detailed knowledge across the Microsoft Office Suite (principally Word, PowerPoint, Outlook, Excel)
A3 Understanding of the objectives of a Development & Alumni operation and how this role can support them.
A4 Understanding of legacy fundraising
A5 Understanding of the role of relationship management databases and how they support donor and alumni relationship development and fundraising.
A6 Good knowledge of updating and interrogating data.
A7 Understanding of data protection regulatory requirements and how they affect fundraising and alumni engagement.
Desirable:
B1 Knowledge of fundraising in the higher education sector
Skills
Essential:
C1 Excellent written and verbal communication skills including the ability to present information clearly and concisely and to persuade others
C2 Resilient in the face of challenge, using initiative and judgement to resolve problems independently.
C3 Excellent time management abilities with demonstrable planning, organising and prioritising skills and the ability to schedule work weeks ahead and respond to changing pressures and requirements.
C4 Exceptional attention to detail
C5 Confident self-starter with ability work to tight deadlines with minimum supervision whilst also working effectively as part of a team and building effective working relationships
C6 Tact and sensitivity to deal with confidential information and bereaved family members.
C7 Strong commitment to customer service.
C8 IT skills with the ability to update and manipulate data.
Desirable:
D1 Ability to create and maintain webpages
Experience
Essential:
E1 Experience in an administrative role in a customer-facing environment
E2 Experience of interrogating a complex relationship management database such as the Raiser’s Edge to deliver events and communications and manage supporter/customer relationships.
E3 Experience of event management and administration
E4 Experience of working in an office team environment
Desirable:
F1 Experience of fundraising or alumni relations
F2 Experience of outbound telephone fundraising or sales
F3 Experience of writing or editing communications
F4 Experience of the Agresso purchasing system
F5 Experience of HTML and Google Analytics
F6 Experience of Raiser’s Edge
The client requests no contact from agencies or media sales.
Thank you!
Location: Home-Based (with occasional travel across the UK)
Contract: Full-time, Permanent (flexible hours considered)
Salary: £90,000 per annum (Band E – Senior Leadership Team)
Hours: 35 hours per week (part-time / flexible hours considered)
About Magic Breakfast
Magic Breakfast is a dynamic and purpose-driven charity with a bold mission: to ensure no child in the UK starts their school day hungry. The charity provides over 300,000 children with healthy breakfasts every morning, enabling them to focus on their learning. Working with schools in disadvantaged areas, Magic Breakfast is committed to removing hunger as a barrier to education, while also leading research and campaigns for long-term solutions to end child morning hunger. As Magic Breakfast looks to expand its impact, it has ambitious plans for growth in the coming years, making this an exciting time to join the organisation and help scale its operations.
The Role
Magic Breakfast is seeking a visionary Director of Finance and Technology to join its Senior Leadership Team at a pivotal time. With plans for substantial growth, the charity is looking for a leader to help drive both its financial strategy and technological transformation. This role will oversee the charity’s financial operations, ensuring long-term sustainability while driving operational efficiency through innovative technology solutions. The Director will also play a key role in shaping the strategic direction of Magic Outcomes, the charity’s trading subsidiary. Working closely with the CEO and Trustees, this is an opportunity to contribute to Magic Breakfast’s mission on a significant scale.
Key Responsibilities
- Lead the development and delivery of financial and technology strategies to ensure sustainability and support the charity’s growth.
- Oversee financial operations, including budgeting, forecasting, and compliance.
- Provide strategic insights to the Senior Leadership Team and Trustees to inform key decisions.
- Lead and inspire a multidisciplinary team focused on innovation and operational excellence.
- Implement technology solutions to enhance operational efficiency and user experience.
- Ensure robust risk management processes and compliance with financial and regulatory standards.
- Guide the financial and strategic planning of Magic Outcomes, ensuring alignment with the charity’s mission.
About the Ideal Candidate
The successful candidate will bring:
- Proven senior finance leadership experience, ideally within the charity sector.
- A strong background in financial planning, forecasting, and compliance.
- Experience managing complex transformation projects and organisational change.
- Expertise in technology implementation and data governance.
- A professional accountancy qualification (e.g., ICAEW, ACCA, CIMA, CIPFA).
- A passion for Magic Breakfast’s mission to end hunger as a barrier to learning.
Why Join Magic Breakfast?
This is an exciting opportunity to join a charity at a moment of growth and transformation. With plans to scale its operations and reach even more children, the Director of Finance and Technology will play a central role in shaping the future of Magic Breakfast. The role offers a competitive salary, flexible working options, and the chance to contribute to meaningful, long-lasting change in the fight against child hunger.
To Apply
Candidates are invited to submit their CV and a covering letter outlining their qualifications and suitability for the role or reach out toRosemary Pini at Allen Lane who are supporting Magic Breakfast with the recruitment process.
Magic Breakfast is excited to hear from individuals who are committed to creating lasting social impact.
Timeline
Closing Date: 16th February
First Stage Interview: 5th and 6th March
Second stage Interviews: 17th March
