Fundraising Development Lead Jobs in Shadwell, Greater London
Role: Campaign Officer – Oil and Gas
Contract: Permanent
Based: Hybrid working - London or Cornwall office three days per week with two days home working.
Reports to: Campaign lead – Oil and Gas
Are you an ambitious campaigner and passionate about the ocean?
Ø Are you passionate about protecting the ocean, stopping fossil fuel expansion, and delivering climate justice?
Ø Are you a campaigner with a track record in supporting innovative campaigns that inspire the public and hold policy makers to account?
Ø Do you have a good network of contacts in the NGO, climate, and/or marine sectors?
Ø Do you have experience of building collaborative partnerships with other NGOs and other stakeholders?
Ø Do you want to join one of the world’s most effective marine conservation organisations with an exciting and expanding UK presence?
Oceana
Oceana is dedicated to protecting and restoring the world’s oceans on a global scale. We are a leader in science-based advocacy, and we campaign for policies to make the world’s oceans more abundant, vibrant, and biodiverse. Globally, Oceana has won more than 275 policy victories for marine life and habitats. From stopping bottom trawling in sensitive habitat areas to protecting sea turtles from commercial fishing gear, our victories represent new hope for the world's oceans.
We operate as a combined international organisation. Through recent expansion, our talented staff consists globally of about 240 people, working in more than 12 countries, including scientists, communications, fundraising, finance, administration, policy, and advocacy experts.
Oceana in the UK is tightly focused on some of the biggest threats facing UK seas, alongside climate change. Fighting habitat destruction, stopping industrial overfishing, and preventing new offshore oil and gas developments with their inextricable link to the climate crisis.
Oceana has a vision for thriving seas around the British Isles, using highly visible campaigns and detailed policy interventions to secure measurable changes to rebuild and maintain ocean abundance and health. We act as a vital public-policy interface – raising the profile of our issues through campaigns, science, communications, and expeditions, and influencing policymakers directly for commitments at key moments throughout the year.
Our small, experienced, and highly motivated team work in geographically diverse locations in London and Cornwall, coming together both digitally and in person as part of developing and delivering our ambitious campaign strategy to restore ocean biodiversity and abundance.
We’re proud to be bold, creative, agile and visual in our campaigns, and proud of the team we’re creating here in the UK. We’d love for you to join us.
Job Purpose
Oceana is looking for a talented and motivated campaign officer to join our team at a critical and exciting moment for our ocean & climate campaign. The position can be based in Oceana’s UK flexible workspaces in Cornwall or London. Regular travel may be required to meet team members and stakeholders in geographically diverse locations.
The role will be directly supporting our campaign to end new oil and gas drilling in UK waters, and drive forward our Ocean Alliance Against Offshore Drilling, a coalition of over 50 organisations united behind this goal. You will help Oceana to embed our role as a leading marine organisation in the marine conservation space the UK on this crucial issue, and drive forward bold campaign actions that inspire meaningful change. This is a very exciting time for the energy transition in UK seas and Oceana is leading the marine front against further expansion of oil and gas.
Eligible candidates should have some experience in campaigning and communications, but we’re equally looking for passion, motivation and a drive to protect the ocean. You should be a self-starter, with a strong ability to work independently and as part of a small but growing team.
Role Overview
Ø Support the delivery of Oceana’s Oil & Gas campaign, working with the relevant campaign lead and other colleagues.
Ø Convene and coordinate the Ocean Alliance Against Offshore Drilling , including organising in person and online meetings and establishing joint alliance campaign plans and activities.
Ø Gather evidence and insights to support lobbying and campaign actions, and public mobilisation.
Ø Manage specific projects within our Oil & Gas campaign, and draft campaign letters, materials and briefings as directed by the Campaign Lead.
Ø Commission and manage consultants to produce creative campaigning outputs, working closely with the rest of the team.
Ø Work closely with the UK Communications team at Oceana to ensure that all campaign communications are in line with Oceana’s brand, campaign goals, science, and evidence.
Ø Actively participate in key policy and campaign events to defend and advance Oceana campaign goals.
Ø Build strong external relationships and represent Oceana to ensure we advance our goals with a wide range of stakeholders, from the general public to politicians.
Ø Represent Oceana externally in relevant networks, with partners and in the media as needed.
Ø Regularly monitor campaign progress in line with agreed KPIs and contribute to wider organisational monitoring and evaluation processes as required.
Ø Contribute to annual internal campaign planning cycle.
Ø Other campaign and administrative tasks as required to support the campaigns team.
Candidate Requirements
Education and work experience:
Ø At least two years of professional experience in campaigning.
Ø Experience supporting successful public campaigns that directly challenge policy makers
Ø Familiarity with marine and climate issues, regulations and policies in the UK, as well as with key institutions and decision-making processes.
Ø Experience working with or coordinating NGO networks/coalitions on a campaign issue
Ø A passion for UK seas and delivering a healthy ocean in general.
Ø Degree or masters in environmental or marine science, or a related field (Desirable but not essential).
Skills and knowledge
Ø Ability to confidently communicate campaign messages to high level stakeholders and engage in relevant debates and negotiations.
Ø Excellent relationship building and stakeholder management skills.
Ø Strong project management skills, with demonstrable experience managing multiple workstreams effectively.
Ø Commitment to diversity, equity, and inclusion through continuous development, modelling inclusive behaviours, and proactively managing bias.
Ø Integrity and the ability to work with confidential information with discretion.
Ø Prioritising skills with the ability to manage multiple tasks, projects, and timelines.
Ø Ability to work collaboratively with staff and other organizations.
Equal Opportunities
Oceana is committed to having a diverse workforce that is representative of the community it serves at all levels of the organisation, and we particularly welcome applications from candidates who are currently underrepresented within the conservation sector.
All offers of employment are conditional upon the successful completion of reference checks.
Ø Application Deadline: 11th November 2024
Ø Interviews: 25th/26th November 2024
Click on the ‘Apply’ button below to be redirected to our recruitment platform.
The client requests no contact from agencies or media sales.
The role of Management Accountant is to provide high quality support to the Head of Financial Planning and Analysis in the annual budget setting process, whilst being responsible for the monthly management accounts, including production, analysis, reporting and communication.
Duties and Responsibilities
- Maintain the full analysis, with all appropriate backup, of the current organisational budget: pay, non-pay, income and capital; ensuring that all documentation is fully backed up.
- Ensure complete transparency with budget holders of all components and assumptions inherent in the budget.
- As directed by the Head of Financial Planning and Analysis, input any agreed changes to the budgets, in full liaison with budget holders.
- For each annual budget, liaise with budget holders to agree monthly phasing assumptions. These will be fixed at the beginning of the financial year, unless authorised by the Head of Financial Planning and Analysis.
- Prepare and deliver accurate, timely management information and financial reports to support strategic decision-making and operational performance monitoring.
- On a monthly basis, prepare the management accounts for the organisation. For presentation to the Head of Financial Planning and Analysis, ensure arithmetic accuracy, full reconciliation to the general ledger, analysis of all material variances and identification of underlying trends.
- Once the management accounts have been approved, liaise with budget holders to effectively communicate their monthly results, and provide sound guidance and advice on effective budget management and forecasting of future spend.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reporting to: Head of Marcomms & Digital
Place of work: Remote, but some travel to Central London
About Media Trust
At Media Trust, we believe it’s by giving everyone a voice that we’ll get to a more equal society. That’s why we work with charities to strengthen their storytelling, campaigning, press engagement and social media. We do this through media, communications and digital skills training delivered with our media and creative industry partners and by matching charities looking for content creation and other media-related support with media industry volunteers looking to give back. At the same time, our programmes for under-represented talent are giving young and diverse talent the creative media skills, access and mentoring to break into the media. For more information about Media Trust’s work, see our 2023 Impact Report.
We are looking to hire a Digital Manager to join our small but highly effective team. As the Digital Manager, you will play a vital role in driving and managing the delivery of our digital transformation strategy, working with key internal and external stakeholders to enhance our digital tools like our Volunteer Matching Platform, and achieving better engagement with the people we support.
This is a great opportunity for a highly motivated digital manager with relevant experience to join a purpose-led charity that is ambitious about using digital tools and technology to achieve greater social impact.
Key Responsibilities:
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Digital Strategy: Contribute to the development of our digital strategy to enhance user engagement, improve platform performance and support our overall goals
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Stakeholder Coordination: Work closely with internal teams (e.g., Marketing, Programmes, Volunteering, Partnerships) to understand their digital needs and translate them into actionable digital strategies. Communicate effectively with external partners, agencies, and stakeholders to ensure smooth project delivery
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Support Management of Programme Data: Support data-driven programme design, delivery and measurement of impact across programmes and services through digital solutions, data collection and analysis
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Analytics and Impact Measurement: Configure analytics tools (e.g., GA4, Salesforce Analytics) to track the performance of digital marketing channels and provide actionable insights to the Marcomms team for campaign optimisation and stakeholder reporting
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CRM Management: Oversee the day-to-day management of our Salesforce CRM system, ensuring data integrity and optimisation for fundraising, communications and stakeholder engagement
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Website Management: Manage the Media Trust website (built on WordPress), ensuring it is updated, functional, accessible, optimised for performance, SEO and user experience
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Agency Management: Coordinate with external website and CRM agencies, ensuring timely delivery of projects, troubleshooting and alignment with our organisational objectives
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Line Management: Manage the Digital Coordinator, providing guidance, support and performance management to ensure effective delivery of our digital priorities
Key Skills and Experience:
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Proven experience with CRM systems (ideally Salesforce), including customising workflows, reports and integrations
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Hands-on experience managing websites (ideally WordPress), including familiarity with plugins, SEO best practices and web analytics
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Demonstrable experience of working with external agencies to manage website and CRM development
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Excellent communication skills, both written and verbal; able to work effectively with internal teams and external partners
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Strong project management skills; able to juggle multiple priorities and deliver projects on time and within tight budgets
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A good understanding of how digital infrastructure can support the monitoring and evaluation of programmes through data collection and analysis
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Experience of interrogating data to generate actionable insights and drive decision making
Desirable:
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Knowledge of digital marketing techniques, including email marketing, social media, and Google Analytics
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Line management experience, with the ability to motivate and develop others
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Ideally, experience in the charity or non-profit sector
Working at Media Trust
Media Trust is an ambitious charity, full of passionate people. We are a small and dynamic team that works collaboratively and supports each other to achieve our vision of a more representative media and equal society where everyone has a voice. We are looking for motivated, agile, and value-driven people to join our team. In return we offer:
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Remote working with a monthly co-working allowance
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30 days annual leave (plus bank holidays)
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Flexible First employer
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Opportunity to work flexible hours
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Pension contributions
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2 volunteer days each year
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Opportunity to attend up to two Media Trust Open Courses each year at no cost to you
Flexible working at Media Trust
Media Trust values and respects all differences in people (seen and unseen). One of the ways we do this is by actively encouraging staff to work in ways that best suit their needs and our flexible working policy outlines many of the options available, such as part-time and term-time working, job sharing, home working and working compressed hours. Please talk to us at the interview about the flexibility and equipment or other support you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.
Media Trust values diversity and is an equal opportunities employer.
Registered Charity no. 1042733
Application deadline: We are looking for a digital manager who can start immediately, ideally If you are interested, please submit your application by midnight on 10 November 2024. Interviews will be in the week commencing 18 November 2024. We will review applications on a rolling basis and may conduct interviews with suitable candidates before the closing date. We therefore encourage you to apply early - we reserve the right to close the application process early if a suitable candidate is found. The team at Media Trust are committed to your journey as a candidate and will provide any necessary support throughout the application process. Please ask if you need any assistance or require any reasonable adjustments throughout the process.
We believe in the power of the media to change lives.
The client requests no contact from agencies or media sales.
ODAC continues to be on a journey of organisational change and growth, with the financial implications that come with that, having begun to diversify our business model to expand our programmes.
We are therefore recruiting a Finance Manager to lead the implementation and delivery of best-practice financial management and planning, ensuring that ODAC is ready to continue to increase our charitable impact.
This is the first Finance Manager role in the organisation and the role will involve using your knowledge and experience to develop the way that ODAC works. In recent years, financial management has been led by the Chief Executive, with a freelance book-keeping contractor and a 0.5 days/ week Finance Administrator, and we have an experienced Finance Lead on the Board of Trustees.
The Finance Manager will lead on bookkeeping, financial management, and providing support and advice to budget holders. They will collaborate with the Director on financial planning and reporting, and will be responsible for reviewing and implementing best practices, ensuring that the charity’s financial functions are fit for its size, purpose, and growth.
DETAILS
TITLE: Finance Manager
WORKING HOURS: 0.4 FTE / 2 days per week (16 hours)
PAY: £35,000-£38,000 FTE depending on experience pro rata (£14,000 – £15,200 real salary) per annum
CONTRACT TYPE: Part time, permanent
REQUIRED QUALIFICATIONS: Qualified AAT qualification, Level 2 or above.
DEADLINE: 9am, Thursday 7th November
INTERVIEWS: Monday 18th November (please hold your availability if applying)
The client requests no contact from agencies or media sales.
Harris Hill is thrilled to be partnering with a prestigious Independent School in the search for an enthusiastic and committed Database and Gifts Officer. If you are a CRM expert with excellent attention to detail, this could be the perfect opportunity for you!
This role will suit someone who thrives in an independent, forward-thinking educational environment and is passionate about data management, gift processing, and alumni relations. The ideal candidate will have experience working with large datasets, conducting prospect research, and ensuring compliance with data protection legislation. You should be comfortable with both the technical and interpersonal aspects of the job, from creating complex mailing lists to liaising with the finance team and external partners. Additionally, you will be committed to the school's inclusive values, supporting its vision and mission during an exciting new phase of development .
Title: Database and Gifts Officer
Hours: Part time (21 hours per week), permanent.
Salary: £22,678 - £24,052 (prorated salary) per annum plus benefits
Location: Onsite at the school which is situated in Dulwich
Closing date: Midday Monday 21st October
1st stage interviews will be held in person, week commencing Monday 28th October
More about the role:
The Database and Gifts Officer role is integral to the Development and Alumnae Relations (DAR) department, supporting the school’s fundraising and engagement efforts. The postholder will manage and maintain the alumni and donor database, ensuring the accurate entry of gifts and pledges, and collaborate with the Finance team to ensure financial data is up to date and reconciled. Additionally, the post holder will create targeted mailing lists, conduct due diligence on prospective donors, and support the identification of lost alumnae. The role also involves ensuring compliance with data protection laws and contributing to DAR events, which may occasionally occur outside regular hours .
Key Responsibilities:
- Experience of working on a database, extracting, interrogating and reporting on data.
- Knowledge and experience of Raiser’s Edge, Toucan Tech or a similar fundraising database.
- Demonstrated track record of processing gifts and donations
- Proven track record of database administration, import/export, configuration and problem resolution.
This role offers the opportunity to work in a forward-thinking educational environment, where your contributions will have a real, lasting impact. If you're detail-oriented, collaborative, and eager to use your data expertise in a school awarded London Independent School of the Year 2024, reinforcing its reputation for excellence, I’d love to hear from you.
To apply for this role and for further details, including a job description and person specification, please email Faye at Harris Hill on or call on 020 7820 7303.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
InCommon is a charity bringing generations together. We create opportunities for young people and older people to learn from one another, fostering mutual inspiration, growth, and a stronger sense of community.
We're looking for a Programme Manager to develop our Empower programme. In this role, you'll be supporting grassroots intergenerational projects across the country to start and flourish through an online platform and support offer.
You’ll match up schools and retirement homes, build relationships with key stakeholders and support them to use the platform to coordinate intergenerational projects. Your efficient, thoughtful and professional approach will build trust and lead to close working relationships.
This is a really exciting new stage of the programme’s development and has the potential for you to build the Empower team. You’ll also be joining InCommon at an exciting stage of our evolution, with lots of opportunity to add value and guide the direction of a growing charity.
This is the perfect role for you if:
- You’re reliable, trustworthy and authentic
- You take responsibility and deliver results
- You’re a collaborative team player and great communicator
- You’re creative and excited by digital design
- You’re flexible, self-motivated and enjoy working in a fast-paced environment
- You can lead collaboratively and have experience of line management
Opportunities for young people and older people to learn from one another, fostering mutual inspiration, growth, and a stronger sense of community
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job responsibilities
Role Purpose
Bipolar UK have been commissioned by the NHS to deliver a high quality and specialist services across the UK. The Project Manager will assist the services team in increasing engagement and raising the profile of the service through building relationships and delivering services for our NHS partners. This is a varied and exciting role where the post holder will have a real influence on the development of the service. The post holder will take a pro-active lead in building relationships, partnerships, and alliances both internally and externally to increase the number of referrals into the service and ensure services are delivered on time and to a high standard.
This post will be the main contact point for the NHS who are engaging with our services. The project will accelerate referrals and establish pathways with our NHS partners and help grow and develop these partnerships.
You will be a motivated, passionate, organised and proactive communicator, with experience working in project delivery management.
This is a demanding job, but you will not be on your own. You will be managed by the CEO and work closely with the Bipolar UK’s policy and services teams and all our NHS partners to ensure good outcomes are met.
Duties and Responsibilities
The role will be varied, challenging and rewarding as you support and develop the service through implementation, delivery and ongoing innovation and service development.
Key responsibilities will be
Working closely with NHS partners to manage the referrals into services and develop strong, long-lasting relationships.
Act as the conduit between the Bipolar UK services team and NHS partners to ensure that projects are delivered on time and in accordance with the framework of our agreed contracts.
Ensure success is measured through good data capture and feedback is given to NHS stakeholders in the form of useful and well formulated reports.
Working with Bipolar UK’s internal teams to help raise the service profile and ensure sufficient promotion and marketing is delivered in order to fill courses and groups and meet the targets laid out by NHS partners.
Organise and attend community and training events across the county to educate clinicians, promote BPUK services and encourage referrals, including workplace health and wellbeing events, health promotion events, volunteer community fairs, mental health clinics and GP surgeries.
Help to develop and deliver BPUK service offering to the NHS and help to continuously improve and enhance it. Answer requests for information from prospective new NHS partners and present to them the Bipolar UK offering.
Attend local meetings regularly with internal colleagues and NHS stakeholders to ensure the ongoing success and delivery of projects.
Person Specification
Qualifications
Essential
- Bachelor’s Degree or equivalent experience
- Project Management qualification
Experience
Essential
- Experience of delivering successful projects
- Demonstrable experience of partnership working.
- Demonstrable experience of KPI, performance measures
- Experience of project monitoring and evaluation, incorporating qualitative and quantitative client feedback and reporting.
Desirable
- Previous experience of delivering services.
- Experience of qualitative and quantitative client feedback.
- Knowledge of mental health issues, specifically bipolar.
- Experience of partnership working/collaborating with various organisations.
- Project Management experience
- Good understanding of mental health
Skills & Knowledge
Essential
- Excellent communication skills both written and verbal.
- Demonstrable experience of successful project management
- Ability to prioritise work tasks and develop effective work streams.
- Good stakeholder management skills
- Excellent organisational/time management skills.
- Positive and can-do attitude.
- Excellent team player and able to work autonomously and use own initiative.
- Confident and outgoing yet approachable and willing to take direction.
· You are a confident user of IT packages with a good knowledge of Microsoft Office programmes, such as Outlook, Word, PowerPoint and Excel.
- Experience of CRM, preferably Salesforce
Desirable
- Ability to read and interpret data including use of CRM (Salesforce) reporting
- Understanding of monitoring and evaluation frameworks
- Capable of producing service reports
- Knowledge/ understanding of bipolar and mental health more broadly
Our mission is to empower everyone affected by bipolar to live well and fulfil their potential.
The client requests no contact from agencies or media sales.
Senior Portfolio Manager
(Funding Team)
£49,378 - £52,723 pa
City of London E1 8QS and we are a hybrid working organisation
This role is offered on a hybrid contract giving you the opportunity to also work from home three days a week.
Purpose of Role
This Senior Portfolio Manager will play a key role in the success of the team responsible for Comic Relief’s funding programme focused on tackling the effects of poverty.
The Senior Portfolio Manager will hold direct responsibility for a number of investments with Funded Partners, both in the UK and internationally, ensuring excellent grant making practice, and be responsible for managing funding calls. The Senior Portfolio Manager will also work with colleagues from the Partnerships and Fundraising teams to assist with the mobilization of resources.
Working with the Head of Programme, the postholder will provide management support in the team, working with colleagues on specific team initiatives and cross-team collaborations, holding relationships with strategic importance, developing new areas of work, and other specific initiatives contributing to the team’s overall operational success.
Key responsibilities:
Management support
Manage specific cross-team collaborations, taking on link roles with other teams as required, including the development and delivery of fundraising and income partnerships and campaigns.
Lead, contribute to and/or coordinate the development of proposals and plans, including the start-up phase of new projects and partnerships.
Take responsibility for higher profile or more complex funded partner relationships/fundraising initiatives / partnerships.
Contribute to the team’s portfolio management, budget management, and operational functioning, including the development and use of funding team’s processes, systems and policies.
Funding management and relationships
Manage assigned funding portfolios and relationships with funded partners, ensuring that the portfolio is managed in a timely and responsive way, using Comic Relief’s (CR’s) systems and processes.
Coordinate with other funding team colleagues, including supporting other funding programmes when needed.
Manage all requirements, such as narrative, financial and risk reporting, collaborating across the funding team and wider Comic Relief as appropriate.
Work with the Assurance and Finance teams to ensure ongoing compliance across the portfolio with legal requirements, our grant conditions, reporting requirements and best practice.
Ensure or contribute to donor reporting and other information needs for external and internal use, such as information about our funded work and our partners.
Cross team/organization/sector collaboration
Support the development of resource mobilisation partnerships through collaborative and supportive working with Comic Relief’s communications, fundraising and partnership teams.
Work with the Partnerships Team to support strong relationships with existing and potential co-funding partners, including corporates and/or trusts, foundations and institutions, and support proposal development, reporting and other requirements.
Work collaboratively across CR to support storytelling around CR’s impact.
Contribute to internal communications regarding the work of the Effects of Poverty team and the wider Funding Team.
Represent CR with strategic partners and co-funders, in relevant networks, and at external events.
General
Develop a basic understanding of all areas of social change that are prioritised by CR.
Manage the work of consultants and other contractors as required.
Communicate in an open, honest and transparent way with funding applicants, funded partners and funding partners.
Ensure that, when applicable, people with lived or learned experience are actively engaged with our work, contributing to the design and decision-making process of our funding portfolios.
Embed effective ways of working that contribute to the de-colonization of philanthropy.
Some travel (including some international) will be required in this role
Person specification
Essential criteria
Experience of working closely with funded partners and donors for social change.
Significant knowledge and experience of grant making, programme design, and managing large or complex grants within a donor or an implementing organization working in the UK or internationally.
A good understanding of developing, implementing and evaluating programmes.
Self-motivated and enthusiastic, with flexibility to navigate the unexpected, be aware of wider strategic contexts, and make appropriate and effective decisions.
An understanding or lived experience of social injustice, and proven track record of working in alignment with Comic Relief’s commitment to social justice, anti-racism, diversity, inclusion and equity.
Personal and effective relationship builder with experience of working in collaborative, multicultural and cross sector environments alongside individuals and organisations with diverse perspectives.
Some management experience (for example, managing cross team or organization projects or initiatives)
Experience of developing and sustaining fundraising partnerships
Understanding of, and commitment to, the use of storytelling to engage the public.
Desirable criteria
Experience of developing proposals and plans for new income (e.g. developing funding programmes in partnerships with large donors)
Experience of managing restricted donor funding (e.g. government funding and/or funding from other institutions, trusts or foundations.
Perks and benefits:
· Flexible working hours
· Work from home option
· Life Insurance
· Wellness programs
· Employee Assistance Programme
· Enhanced maternity and paternity leave
· Paid emergency leave
· Sabbatical Opportunities
· Professional development
· Mentoring/coaching
· Paid volunteer days
· Payroll giving
· Salary sacrifice
· Team social events
· Extracurricular clubs
· Cycle to work scheme
· Free fruit
To apply please visit our website via the link and apply online.
Closing: 12:00pm, 1st Nov 2024 GMT
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Comic Relief we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Why work at Comic Relief
There are lots of good reasons to join us at Comic Relief. You can read more about our employee benefits, such as our commitment to flexible and hybrid working. We ask staff to come to the office twice a week, normally on agreed team days, so that we can do all those things that are difficult to do online. Our office is based in Whitechapel, London,
There are lots of opportunities to develop your skills and experience at Comic Relief, including opportunities to become a Mental Health First Aider or to participate in our Employee Network Groups that focus on making Comic Relief a more inclusive place to work.
Disability Confident Employer
As part of the Disability Confident scheme, we take positive action by providing first-round interviews to candidates who have a registered disability, provided they meet the minimum criteria for the role, as demonstrated on their CV and application questions.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Location: This position will be based at Peace Direct’s UK or Netherlands offices, with options for hybrid working. Please note that currently Peace direct has no Certificate of Sponsorship for UK visas.
The Role
Are you passionate about supporting people-centred and locally-driven approaches to learning and research? Are you experienced in community-based research, data collection and knowledge management?
We are looking for a Senior Learning and Research Analyst to join our International Programmes and Research Team. Supported by our Learning and Impact Manager and working alongside our Senior Monitoring and Evaluation Analyst and team of researchers, you will be responsible for consolidating and managing a central database and knowledge system that will underpin Peace Direct’s learning loop with specific emphasis on locally-led peacebuilding initiatives in Afghanistan, eastern DRC, Mali and Sudan.
This work is integral to our decolonised ways of working and will form an important part of our multi-year ‘Local First: Transforming the Peacebuilding System’ programme funded by the Dutch MfA.
This is a role for someone with a passion for peacebuilding and local leadership and a strong commitment to shifting power in the international system. You will have excellent analytical skills with experience of developing research, information or MEL systems in the international development sector.
Working in partnership with peacebuilders in francophone countries means the ability to work in French (proficiency level B2 or above) is a must and as such will be tested in interview. Added to this is the requirement for experience of processing qualitative and quantitative data using various approaches, including working with local knowledge systems, which will be highly valuable in this role.
Who we are
Peace Direct is an international charity with a vision for a just world, free from violent conflict. Working in partnership with local peacebuilders in some of the world’s most conflict-affected places, we want to change the international system so that it better supports the role that local people and communities play in preventing violence and building and sustaining peace.
Still interested? Take a look at the job description to see full details about the role and whether it matches your skills, career goals and experience.
How to Apply: Please upload your CV and a cover letter detailing relevant experience and why you are passionate about locally led peacebuilding.
Your covering letter should be no longer than two sides of A4. Please indicate in your cover letter, should you choose to, whether you are applying through the Disability Confident Scheme.
We also offer candidates the choice of submitting a video clip (ie. a video cover letter) if this is preferable to a written cover letter - To ensure fairness we suggest you turn the camera off so that we only hear your voice. It should be no more than 2 minutes in length. You should email it as a video link via WeTransfer or any other file sharing tool to our recruitment inbox, the address of which you will find on the jobs page of our website as unfortunately the Charity Jobs website does not permit a url to be inserted here.
For the video cover letter, the following should guide your speaking points:
- Your name;
- The job you are applying for;
- Describe your overall skills and abilities (as they relate to the post being advertised);
- A brief description of your work experience (in relation to the post being advertised);
- What makes you qualified for the new position;
- Any additional details that help introduce yourself
You should choose either a written cover letter or a video cover letter, but we request that you please DO NOT submit both.
Closing deadline for CV and cover letter is 23:30hrs on Sunday 10th November.
Shortlisted candidates will be asked to complete a short supplementary information form.
Interviews will be held online during the weeks of 18th and 25th November.
Peace Direct strives to be a diverse and inclusive employer, with equality of opportunities regardless of personal identity, and we are committed to improving our systems and ways of working to support this, including creating a Diversity, Equality and Inclusion (DEI) working group, DEI strategy and recruitment guidelines. We strongly encourage individuals from disadvantaged and underrepresented backgrounds to apply, including Black, Asian and Minority Ethnic (BAME), LGBTQ+, people with disabilities and people with mental health challenges.
We welcome people from all backgrounds and strongly advocate our DEI policy and commitment to maintain an inclusive workplace culture; we take pride in being inclusive, fair, equitable and transparent, so we welcome a conversation about any DEI concerns you may have. Please contact our HR Manager, Lesley Agbarakwe. What’s important isn’t your level of education or the opportunities which you have had; it’s about your passion and how you seize the opportunities ahead of you to use your skills and knowledge in this field of work.
Our values and commitment to safeguarding
All offers of employment will be subject to satisfactory references and appropriate screening checks, which includes criminal records (DBS) checks. Peace Direct also participates in the Inter Agency Misconduct Disclosure Scheme (MDS). In line with this Scheme, we will ask your consent to request information from previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation after having left previous employment.
By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
Peace Direct is committed to preventing and protecting all people from harm in their interactions with us. We expect all those that act in our name to uphold our approach to doing no harm and to sign up to our Safeguarding policy and Code of Conduct. As part of being a Disability Confident Committed employer, we welcome people with disabilities or health challenges to apply and those who meet our Essential requirements as laid out in the job specification will be guaranteed an interview for the job for which you are applying, through our Disability Confident scheme (formerly known as the Guaranteed Interview Scheme).
The client requests no contact from agencies or media sales.
Role: Senior Regional Coordinator (Francophone Africa)
Salary: Location specific, based on global equity scales, Senegal $57,209, Chad $61,976, Niger $59,252, for other locations please enquire
Contract: Permanent full-time, 35 hours per week
Location: Burkina Faso, Cameroon, Chad, Congo, Cote d’Ivoire, DRC, Gabon, Guinea, Madagascar, Mali, Mauritania, Niger, Senegal or Togo
Prospectus is delighted to be working with a UK-based charity that operates globally, to recruit for a Senior Regional Coordinator (Francophone Africa), building relationships with a range of stakeholders to support regional advocacy initiatives.
Building on two decades of work on extractive industries transparency and accountability, the organisation's network of over a thousand organisations from more than 50 countries is campaigning for a just transition to a fairer, cleaner energy future. The organisation's global strategy, Vision 2025, lays out a roadmap for a powerful and connected global network that can challenge the vested interests of oil, gas and mining companies.
Reporting to the Director of Member Engagement, the Senior Regional Coordinator (Francophone Africa) will build relationships to advance regional advocacy initiatives to foster movement building, member growth and diversity. The postholder will lead consultations with members and partners throughout the region, identifying strategic priorities, managing sub-granting and regional fund-raising. The successful candidate will map and coordinate members’ engagement in regional advocacy, and implement monitoring, evaluation and learning practices to inform strategic planning.
To be successful, you will be fluent in both English and French (written and spoken), with excellent relationship building and advocacy skills. You will have experience working with civil society on capacity building and/or natural resource governance and have familiarity with global extractive industry transparency. You will have experience of working with networks or coalitions, with knowledge of the political contact and stakeholder landscape in Francophone Africa.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
In order to apply please, submit your CV and Covering Letter. Should your experience be suitable, we will send you the full job description and will arrange for a call to brief you on the role.
All CVs and Covering Letters must be in English to be considered.
As a Digital Creative at Forward Action, you'll be at the forefront of creating compelling, action-oriented work that drives real-world change. You’ll bring your expertise in copywriting, content creation, creative strategy, and delivery to life as part of a nimble three-person project team, working alongside a Digital Strategy Manager (DSM) and Digital Strategist (DS).
Together, you’ll cover everything needed to deliver high-impact projects that inspire action, renew and grow partnerships, and make a difference for the causes we support, including established non-profits like Oxfam and Greenpeace, and evolving organising like BiteBack 2030 and the Palestine Solidarity Campaign.
As the creative lead in your team, it’s your role to ensure that our work consistently shines - whether you’re leading on creative yourself or guiding teammates to deliver to the highest standard. You’ll also play a key part in shaping how our creative approach evolves, harnessing the potential of new channels and trends while ensuring every piece of work is rooted in strategy and designed to deliver results for our partners.
What You’ll Do
Creative Strategy
- Collaborate with the Head of Creative to shape creative strategies that meet partner goals - whether that’s designing a high-converting engagement journey, framing Facebook ads, or mapping out a storytelling email campaign.
- Lead internal brainstorms to unlock the creative potential from your colleagues and develop innovative concepts for everything from lead generation tools to email appeals, always putting our partners’ goals and audiences at the heart.
Creative Development
- Working with DSMs and the Head of Creative to design and co-facilitate creative workshops with partners, using Mural and other tools to spark innovative ideas, while you turn those ideas into impactful creative that drives change.
Copywriting
- Craft clear, compelling copy that mobilises supporters across channels - emails, ads, engagement tools, handraisers, and more. Your words will drive action and deliver results.
- Manage partner feedback with ease, ensuring edits improve the final product while staying true to our data-backed best practices.
Content creation
- Deliver visually engaging static and video ads using tools like Canva.
- Experiment with developing new content types to meet new trends and technologies.
AI Prompt Engineering
- Use effective AI prompting and programmes to streamline creative processes, save time, and enhance outputs.
Ads Setup & Management
- Build and manage ads (primarily in Meta), ensuring targeting strategies are effective and always optimised for impact.
Builds & Page Setups
- Set up and quality-check landing pages in platforms like Engaging Networks, Impact Stack, and Blueprint (Forward Action’s proprietary platform), coordinating with Forward Action and partner tech teams on more complex builds to ensure seamless launches.
Reporting & Data Analysis
- Analyse data from sources like Google Analytics and Engaging Networks, using insights to refine and optimise creative approaches. Your recommendations will help partners achieve bigger and bolder results.
Co-owner Contributions
- Bring your creativity and insights to all-team meetings, actively supporting our collaborative culture and ensuring everyone’s voice is heard.
- As an employee owned company, every team member is also a co-owner and expected to play an active role in Forward Action’s strategic development and marketing.
- Deliver on Forward Action’s commitment to creating an anti-oppressive culture, for our co-owners and our partners.
What We’re Looking For
- 1+ years’ experience of writing and creating action-orientated digital content for campaigning or fundraising.
- A proven track record of writing content that drives action and achieves campaign goals.
- Understanding of email and social ads best practice, with experience of applying it to deliver results.
- Expertise in social media ads, email strategy, and creating engaging content that mobilises people.
- A creative thinker with the ability to come up with new and engaging ideas that have cut-through.
- Strong project management skills with the ability to juggle priorities and manage feedback in a fast-paced environment to meet multiple deadlines.
- Passion for using digital tools to build a fairer, more progressive society.
- Enthusiasm for digital channels for communications, following trends and identifying how innovations can be harnessed to achieve social progress.
- Nice-to-Have Experience
- We know no one can bring every skill - here are a few extras that would be great to see:
- Familiarity with the charity sector or digital mobilisation.
- Experience with platforms like Engaging Networks, and building or managing paid social campaigns.
- Design and video editing skills for Instagram, TikTok, and other platforms.
- Basic HTML skills and comfort with mass email campaigns.
- A solid understanding of online user experience (e.g. how to lay out a web page to improve conversion rates)
- Experience working in the charity sector and / or experience working in an agency environment
At Forward Action, we’re committed to building a diverse and inclusive team. We believe that a variety of backgrounds, perspectives, and experiences strengthen our ability to create impactful work. If you’re passionate about what we do and excited about this role but don’t meet every qualification listed, we still encourage you to apply. We welcome applications from people of all backgrounds, particularly those from underrepresented groups, and are focused on building a workplace where everyone can thrive.
Contact
If you want any more information about the role or just to have an informal chat about what to expect before applying, please reach out to our Head of Creative at anya@forwardaction. uk
Starting salary: £30,502 (outside of London, with a £3k annual travel bursary)/£34,162 (inside London) Under our Employee Ownership Trust model, all team members will also receive an equal share of the profits each year. The amount will depend on how much profit is made.
Contract Term: This is a permanent, full time contract.
Hours: We work a 30-hour 4-day week, from Monday to Thursday. Please note - as this is a full time role, you are not permitted to undertake any additional regular paid work on the Friday.
Location: You can work remotely from anywhere in the UK or use our office in London Fields, East London. You will need to be able to come to London once or twice a month for in-person meetings, otherwise most of our meetings are held via video conferencing and all our workflow is built to be remote-first.
Other benefits and policies: We offer five weeks of holiday a year plus the week between Christmas and New Year, a generous parental leave policy, flexible working options and a good work-life balance, including our four day week. Forward Action is an employee owned company, so all employees are co-owners, who have an active voice in the direction of the company, and share in its successes.
Read more about our benefits – including working hours, period policy and sustainable travel allowance – in the jobs section of our website.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Please note that role will involve regular travel across the North East region and occasional travel across the UK.
We are seeking a Training & Engagement Manager to work across our portfolio of programmes, particularly focusing on Education in the North East of England and our Parental Engagement Programme. You will be creative, adaptable and proactive, with the ability to work remotely, autonomously and as part of a small team. The ideal candidate will have a strong understanding of the education sector and awareness of parental engagement, including looked after children services, as well as excellent interpersonal skills, and a commitment to supporting families and young people.
Main Role & Responsibilities
As our Training & Engagement Manager, Parents & Education, you will be an active member of our programmes team and will work across our portfolio of programmes, with particular focus on the education and parental engagement programmes.
You will have responsibility for stakeholder engagement, developing relationships and promoting Ygam training in the North-East of England (Education) and nationally (Parents). You will recruit suitable delegates to workshops, working closely with a range of stakeholders from schools, youth organisations, children’s services to parents and carers.
You will also provide training both face to face and online and will be responsible for the delivery of our assured workshops and promoting the work of Ygam at conferences and events. You will work with organisations to collate case studies and evidence, supporting the programme's achievements and our overall impact.
Please submit your CV and covering letter by 12pm, Monday 4th November.
Your covering letter should include:
- Your motivations for applying to Ygam.
- How this role fits into your wider career plans.
- Any experience (professional, voluntary, lived, or other) relevant to this role in line with the criteria outlined in the person specification.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Finance Officer
Reporting to: HQ Finance Manager
Hours: 37.5 per week
Salary range: £32k to £35k
Principal Location: London, hybrid with a minimum of 3 and an expectation of 4 days in the office per week.
Street Child is one of the world's fastest-growing children's charities. In less than 15 years we have made a material impact on the lives of nearly a million children - but the desire, potential and need to go so much further, and to reach millions more children in need of safety and a quality education, is what motivates us every day. Strong finance functions underpin everything that we want to achieve as an organisation and this role is a vital part of this.
Role Purpose:
This role is a key member of the busy HQ finance function. The role is primarily focused on HQ finances and will also work with the colleagues across our global finance team. The role offers the chance to work across a number of finance functions, including: management accounting, supporting year end audit, Accounts Payable and Accounts Receivable and working on some of the subsidiary charities; and so it provides a great opportunity to experience the full breadth of finance work in a charity across all functions in a varied and interesting role.
It is essential that the applicant can juggle the complexities of a busy role with has varied work priorities. Key stakeholders are the HQ Finance Manager, Finance Director and the HQ based fundraising team. The role works alongside the Finance Assistant and plays a role in oversight and coaching of this role. Street Child is implementing a new CRM system and this role will feed into the development of new processes and procedures and use both the CRM and finance system and ensure full reconciliation and data trail between the two systems.
Key Responsibilities:
1) (40%) Deliver all functions related to Accounts Receivable and CRM:
- Ensure that all income from a variety of different sources is correctly and accurately recorded in the finance system and CRM (which is under development) on a weekly basis.
- Supporting with work on accounts receivable including accessing, downloading and saving in a systematic manner reports from donor portals, bank account and other sources.
- Working with colleagues in Fundraising to analyse and code income reports in Excel and uploading it to the Finance system on a timely basis, at least weekly. Following up on how to code any income which is not allocated to a source.
- Working closely with colleagues in Fundraising to ensure prompt collection of outstanding balances from customers, and sending out monthly debtor balance statements.
- Raising donor invoices and requests for payments, and issuing donor receipts.
- Income and customer account reconciliations and revaluations.
- Any other responsibilities relating to Accounts Receivable.
2) (40%) Month end reporting and reconciliation and subsidiary accounts:
- Complete all balance sheet reconciliations, including bank and petty cash reconciliations and submit for approval by HQ Finance Manager.
- Once CRM system is in place, undertake reconciliation processes between finance data and CRM data.
- Carry out monthly revaluations of bank accounts.
- Ensuring supporting information for transactions is correctly stored in electronic format on Teams such as bank statements, remittance advices, credit statements.
- Assist in preparation of internal reports, including working with Operations Department and Finance department to review their monthly reports.
- Take responsibility to deliver the management accounts of two subsidiary companies: Children in Crisis and HQ transactions of Africa Educational Trust.
- Compile information for Gift Aid returns.
- General support and assistance to the team including administrative duties and managing the office post.
- Other ad hoc support to the wider operations team as may be required.
- Audit: support with the year end audit and provision of supporting information to auditors.
3) (20%) Lead the Accounts Payable process:
- Whilst the Finance Assistant is responsible for all payments, the Finance Officer has a lead role in ensuring that all invoices are paid on time, in an efficient manner and that the finance system reflects the transactions within the correct accounting period and correctly coded in the system – including account code, cost centre, project code and donor code.
- Determine most efficient payment platform to process international payments, and ensure that recorded in the finance system at the correct conversion rate.
- Be a point of contact with the Foreign exchange agents to quickly resolve any questions.
- Work with the Finance Assistant to ensure accurate and timely recording of all approved supplier invoices, requisitions, staff expenses and other expenditure in the accounting system and that all supporting documentation for all transactions are uploaded.
- Ensuring that there are at least two payment runs a week and additional runs as required; overseeing the process to ensure that all invoices for payment are correctly approved by the budget holder, setting up payments on online banking platforms and sending out requests for payment approvals to payment authorisers and verifying that all payments are fully approved in the banking platforms by the deadline set. Providing cover to set up payments when the Finance Assistant is not available.
- Managing monthly staff credit card reconciliations and ensure that these are returned on time with all receipts and invoices and checking and reviewing classifications, with follow up as required.
- Carry out monthly Creditor account reconciliations ensuring that all balances are valid and backed up with appropriate supporting documentation.
- Fully deliver the set up all payroll payments in time for the monthly pay day. This involves ensuring correct amount and currency of payment (which may differ from the salary of the individual’s employment contract) and method of payment across all HQ staff.
- Any other responsibilities from time to time.
Person Specification
Education / Qualifications
Essential:
- 5 GCSE at Grade C or above including English and Maths
- Post-GCSE qualification such as A-Level or T-level or equivalent Degree
- A Good understanding of double entry bookkeeping
- Part qualified accountancy qualification
Desirable:
- Full Accountancy qualification
Experience and Knowledge
Essential:
- IT Literate with strong Excel skills
- Familiar with using Teams
- Experience of working in a similar role
- Experience of using a CRM
Desirable:
- Charity or third sector experience
Skills and Abilities
Essential:
- Attention to detail
- Highly organised and self-motivated
- Flexible and able to manage multiple tasks at one time.
- Good written, verbal and presentation skills
- Ability to work under pressure and to tight deadlines
- Fast learner whilst not afraid to ask for help!
Desirable:
- Shows initiative in identifying problems and posing solutions
- Persistence and tenacity
Other:
Essential:
- Pro-active communication style including keeping team-members informed and updated as necessary.
- Work co-operatively and collaboratively with colleagues, other departments and other external contacts
- Strong communicator and able to explain work to other team members
Desirable:
- Good Interpersonal skills
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a people-focused early career professional looking at moving into fundraising?
Do you want to work for an exciting social change organisation with the mission of enabling people, places and the planet to flourish?
With our new Design for Life strategy, we are embarking on the next chapter in our 270 years’ strong history of social impact, with a range of interventions to unite people and ideas to turn world changing ideas into world changing actions.
The Opportunity
We’re looking for a Strategic Partnerships Coordinator help us achieve real impact by providing coordination and administrative support to the team, maintaining Strategic Partnerships databases, conducting market research, producing briefings and providing support throughout the account management cycle.
This role is based from RSA House in London for at least three days per week, with hybrid flexibility for the remaining days.
About You
What we look for in a successful candidate:
- Strong knowledge of MS Office applications and strong IT skills in general, and, in particular, confidence in maintaining, analysing and producing reports from sales databases.
- Strong organisational skills and attention to detail, capable of managing multiple tasks simultaneously.
- Great people skills and the ability to build relationships and converse with senior stakeholders.
- Enjoys working as part of a team.
To find out more about this role, please download our job description on our website.
Apply
In order to apply, please click ‘quick apply on our recruitment page and submit your CV. You will also be required to answer a series of questions. You do not need to submit a cover letter.
Please submit your application through the RSA website. We cannot accept applications via email. All applications will receive an automated response.
The closing date for receipt of applications is 13 November 2024. However, screening and interviews will be ongoing, so we may close the vacancy early if sufficient exceptional candidates apply. Please get your application in as soon as possible.
Please note that we cannot accept late, incomplete applications, and we can only consider candidates who apply through the online application process.
Inclusion Statement
As a social change organisation, we believe everyone, regardless of visible or invisible difference, should be welcomed to participate in creating a better future.
We aspire to maximum inclusion in our work and endeavour to challenge systemic inequity and all forms of discrimination. We therefore welcome applications from everybody who is committed to our vision and values and can demonstrate the skills, competencies and experience required for the role applied for.
Read full our commitment to Diversity, Equity and Inclusion on our website.
About Us
We are the RSA. The royal society for arts, manufactures and commerce. Where world-leading ideas are turned into world-changing actions. We’re committed to a world that is resilient, rebalanced and regenerative, where everyone can fulfil their potential.
The RSA has been at the forefront of significant social impact for 270 years. Our proven change process, rigorous research, innovative ideas platforms and unique global network of changemakers, work collectively to enable people, places and the planet to flourish. We invite you to be part of this change. Join our community. Together, we’ll unite people and ideas in collective action to create opportunities to regenerate our world.
We offer great benefits, including 29 days holiday (plus bank holidays), additional wellbeing allowance, free fellowship throughout employment and lots more! Read our full list of benefits on our website.
The client requests no contact from agencies or media sales.
We are looking to recruit two Visitor Experience Supervisor's to join our team based at our London site. You will join us on a part time, annualised contract working 1250 hours per year and in return you will receive a competitive salary of £20,666.56 per annum.
The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.
We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.
The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.
In the role of Visitor Experience Supervisor, you will be leading from the front to ensure every aspect of our visitor journey is enjoyable and safe. You will work with all departments to ensure the balance of visitor experience and collection protection is maintained. You will also manage the team to maximise their potential and engage with our customers.
The two positions will initially be allocated to support either events or compliance, to support the operational team and liaise with stakeholders as needed.
The position requires excellent communication skills with a positive and enthusiastic aptitude to deliver effective site operations and team leadership.
As a Visitor Experience Supervisor, you will have a variety of roles which will include:
- Actively engaging the front of house (FoH) team of Visitor Experience Assistants (VEA) and volunteers, and staff and volunteers from other departments, to provide an exceptional visitor experience, excelling in customer service and interaction, and assist the empowerment of others to deliver the same aims and objectives
- As nominated the post holder will lead on specific areas of the FoH team’s work, engaging with other teams as required. Supervise the front of house activities of VEAs and volunteers. Ensure the delivery of appropriate customer care and presentational standards in accordance with the expectations of the Museum.
- Being expected to manage/oversee the performance, development and welfare of a subset of VEAs and/or volunteers, and may themselves be required to undertake routine VEA duties when cover is required. manage, coach and support VEAs in the delivery of a first-class visitor experience
- Acting as the Site Coordinator in emergencies and the Duty Manager when required to do so
- Helping to ensure that all front of house staff are customer-focused, motivated and empowered
- Ensuring the support/ delivery of front of house sales and fundraising activities to maximise financial return and meet specified targets
- Ensuring that agreed safety, security and surveillance measures are being followed. Report all incidents and ‘near misses’ to the appropriate person
- Utilising available staff resources flexibly to meet the needs of the business. Ensure that appropriate front of house staff resources are available on the day to support corporate, public and formal events, and provide general logistical support
- Supporting and implementing museum initiatives re environmental sustainability
What we are looking for in our Visitor Experience Supervisor:
- Excellent communication skills (written and oral)
- Positive and enthusiastic
- Displays enthusiasm around activities, adopting a positive approach when interacting with others, and motivating team members
- Listens to, understands, respects and accepts different views, ideas and ways of working.
If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force’s story continues to enrich and inspire current and future generations. We would love to hear from you.
Closing date for applications: 20th October 2024
Interviews will take place on: 5th November 2024