Fundraising Assistant Jobs in Liverpool

We are looking for Community Moderator Shift Team Leaders who will oversee a team responsible for the day to day delivery of exceptional supporter experiences as the voice of our charity partners, working predominately in Facebook challenge groups.

As well as moderating fundraising groups yourself, you will serve as the go-to leader during shifts, ensuring smooth operations, addressing immediate concerns, and fostering a positive and supportive environment for both supporters and the moderation team.

Please ensure that you read the attached full role description before applying.

Evening and weekend work will be required.
 

Background

Social Mind are experts at using social fundraising to drive income and engagement. From product innovation, journey design and campaign builds to virtual event management, we support charities in delivering successful campaigns at scale.

Our fundraising platform, Social Sync, aims to revolutionise the sector with integrated digital fundraising campaigns and behavioural, omni-channel supporter journeys.

We empower charities to raise more money with integrated multi-platform fundraising, drive supporter acquisition and build stronger relationships with sophisticated, personal journeys unlocking each supporter’s potential with meaningful insights.

The Role

As a Community Moderator Shift Lead, you will oversee the day-to-day delivery of exceptional supporter experiences as the voice of our charity partners, primarily within Facebook challenge groups.

In addition to the responsibilities of a Community Moderator, you will serve as the go-to leader during shifts, ensuring smooth operations, addressing immediate concerns, and fostering a positive and supportive environment for both supporters and the moderation team.

You will triage out-of-hours emergency support requests, determine appropriate escalation to management, and work closely with the in-house team to manage rotas ensuring consistent shift coverage, including evenings and weekends.

Regular quality assurance checks of Moderator work will be integral to your role, ensuring high standards are met across all supporter interactions.

Key Responsibilities

Shift Leadership

• Act as the primary point of contact for Community Moderators during shifts, offering guidance and resolving challenges as they arise.
• Triage and manage out-of-hours emergency support requests, escalating to management when necessary.
• Provide timely updates and feedback on shift activity and performance.

Team Support and Coordination

• Attend client briefings and support training for the community moderation team on specific campaigns to ensure that we expertly represent our clients tone of voice and brand.
• Work with in-house team to ensure adequate shift rota coverage across core hours, evenings, and weekends.
• Foster a collaborative and supportive team environment, promoting open communication and teamwork.

Quality Assurance

• Conduct regular quality assurance checks on Moderator responses and interactions, ensuring adherence to tone of voice, accuracy, and brand guidelines.
• Provide constructive feedback to Moderators to maintain and elevate service standards.

Supporter Experience

• Work with wider team to implement optimisations for campaign performance.
• Moderate challenge campaign Facebook Groups, posting engaging content to inspire and motivate the community.
• Respond to high volumes of supporter enquiries across multiple channels within agreed SLAs.
• Engage with supporter posts to create a supportive and safe community environment while answering questions accurately and in a timely manner.

Fundraising Support

• Advise event participants on fundraising best practices, helping them achieve their goals and maximise fundraising opportunities.

Skills and Knowledge

Leadership and Coordination

• Proven experience in leading or coordinating teams, preferably in a social media moderation or customer service environment.
• Ability to effectively manage time, prioritise tasks, and ensure smooth shift transitions

Social Media and Communication

• Strong experience in social media moderation, with excellent written communication skills.
• Familiarity with creating and managing social media content and interactions.

Technical and Organisational Skills

• Proficiency in using social media and other relevant technology platforms.
• Exceptional organisational skills, including managing rotas and tracking team performance

Quality Assurance and Feedback

• Experience in conducting quality assurance checks and providing constructive feedback.
• A commitment to maintaining high standards and continuous improvement.

Requirements

• Access to a PC or laptop (Mac or Windows) and a secure broadband service.
• Ability to work independently.

An exciting opportunity has arisen to join the highly motivated Development Team at Wales’ leading producing theatre, Theatr Clwyd, following our major capital redevelopment. Working closely with the Capital Campaign Director and Head of Development, the Trusts & Foundations Manager will maximise income from trusts, foundations and statutory sources to support the company’s strategic priorities.

Purpose of the Role:

Reporting to the Head of Development, the Trusts and Foundations Manager is responsible for developing and delivering a strategy to support the growth of income from trusts and foundations to support the organisation's revenue needs and special projects. The development team at Theatr Clwyd are responsible for all philanthropic donations to the organisation including the Music Service and William Aston Hall. They have an annual revenue target of £480,0000, commencing financial year 25/26. This will be made up of mixed income from trusts and foundations, individuals and corporates. The team comprises a Head of Development, Trusts and Foundations Manager, Development Assistant, and is supported by a Development Director with some responsibility for major Trust and Foundation fundraising (revenue plus special projects, which sit outside of the department’s core fundraising priorities).

About Us

Theatr Clwyd is a cultural hub, producing world-class theatre in the hills of North Wales. Since 1976 we have been serving our communities and delivering the highest quality theatre and arts experience for the people of North Wales and beyond.

Our mission is increasingly important to us in all that we do.

To make the world a happier place, one moment at a time.

We are fortunate enough to be one of very few theatres in the UK to build sets, make costumes, paint scenery and create props inhouse. These essential theatre making skills ensure that we can push theatrical boundaries to create stunning shows from the seed of a writer’s imagination. Since 2018 this has been recognised by the theatre industry with awards from UK Theatre, The Stage and the Olivier’s.

The development of theatre makers in our community is key to sustaining Wales and the UK’s cultural sector. We have spaces for writers and companies dovetailed with technical apprenticeships and trainee directors to create a building which supports emerging creatives in developing artistic excellence.

We use our skills to underpin social transformation in our communities. We creatively address social and educational challenges such as youth justice while bridging social and economic divides. We recognise the immediate impact and long term benefits the arts can provide to aid psychological and physical wellbeing. We collaborate with Wales’ largest NHS health board and local social services to meet the challenges facing health and social care by supporting our communities.

We have a recent annual turnover of around £7m and are funded by a combination of Arts Council Wales, Flintshire County Council, box office ticket sales, commercial income and fundraising from individuals, trusts and foundations and corporate sponsorship.

Contract Type - Permanent
Family - Experience
Team Specialism - Development
Hours - 37 hours per week
Starting Salary - £31,000
Salary Grade - M1
Reports to - Capital Campaign Director

BASED IN HALTON

NO CVS ACCEPTED and STRICTLY NO AGENCIES/RECRUITMENT CONSULTANTS.

This role requires the submission of a completed Medaille Trust Application Form which you can download from the Vacancies page on Medaille Trust website. This is to be uploaded to the 'Other Document Upload' button. Your application will not be considered without an application form as we do not accept CVS.

THE CLOSING DATE FOR THIS ROLE IS 24/02/2025 AT 10AM

About Us

Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK.

We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.

This role is based in a safe house in the Halton area working with male service users.

About the job

We are seeking a confident and experienced Modern Slavery Case Worker Assistant with a wide range of skills and importantly, a ‘can do’ approach.

As the Modern Slavery Case Worker Assistant, you will work as a member of a close and supportive team providing a safe environment for vulnerable adults from outside the UK who have experienced trauma and exploitation. You will provide high quality practical and emotional support to the residents within a risk assessed safe house setting. The role will involve assisting clients with increasing practical skills and self-confidence to empower and enable independent and safe living.

This service is open 24 hours a day, seven days a week. Applicants must be willing to work flexibly, which will include on-call duties.
You must have experience of working with vulnerable adults, the ability to work within a ‘risk associated’ environment and, ideally, experience of working within a residential or community setting with non-UK citizens.

Administration / IT skills and health and safety awareness are essential. Modern Day Slavery, Immigration and knowledge of the asylum process would be desirable.

Closing Date: Monday, 24 February 2025 at 10:00 A.M.

Applications will be reviewed as they are received, and we reserve the right to interview/ appoint before the closing date. Early applications are therefore strongly encouraged.

This position is subject to a satisfactory Enhanced Disclosure & Barring Service check.

The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential.

Location: Home-Based (with occasional travel across the UK)
Contract: Full-time, Permanent (flexible hours considered)
Salary: £90,000 per annum (Band E – Senior Leadership Team)
Hours: 35 hours per week (part-time / flexible hours considered)

About Magic Breakfast
Magic Breakfast is a dynamic and purpose-driven charity with a bold mission: to ensure no child in the UK starts their school day hungry. The charity provides over 300,000 children with healthy breakfasts every morning, enabling them to focus on their learning. Working with schools in disadvantaged areas, Magic Breakfast is committed to removing hunger as a barrier to education, while also leading research and campaigns for long-term solutions to end child morning hunger. As Magic Breakfast looks to expand its impact, it has ambitious plans for growth in the coming years, making this an exciting time to join the organisation and help scale its operations.

The Role
Magic Breakfast is seeking a visionary Director of Finance and Technology to join its Senior Leadership Team at a pivotal time. With plans for substantial growth, the charity is looking for a leader to help drive both its financial strategy and technological transformation. This role will oversee the charity’s financial operations, ensuring long-term sustainability while driving operational efficiency through innovative technology solutions. The Director will also play a key role in shaping the strategic direction of Magic Outcomes, the charity’s trading subsidiary. Working closely with the CEO and Trustees, this is an opportunity to contribute to Magic Breakfast’s mission on a significant scale.

Key Responsibilities

• Lead the development and delivery of financial and technology strategies to ensure sustainability and support the charity’s growth.
• Oversee financial operations, including budgeting, forecasting, and compliance.
• Provide strategic insights to the Senior Leadership Team and Trustees to inform key decisions.
• Lead and inspire a multidisciplinary team focused on innovation and operational excellence.
• Implement technology solutions to enhance operational efficiency and user experience.
• Ensure robust risk management processes and compliance with financial and regulatory standards.
• Guide the financial and strategic planning of Magic Outcomes, ensuring alignment with the charity’s mission.

About the Ideal Candidate
The successful candidate will bring:

• Proven senior finance leadership experience, ideally within the charity sector.
• A strong background in financial planning, forecasting, and compliance.
• Experience managing complex transformation projects and organisational change.
• Expertise in technology implementation and data governance.
• A professional accountancy qualification (e.g., ICAEW, ACCA, CIMA, CIPFA).
• A passion for Magic Breakfast’s mission to end hunger as a barrier to learning.

Why Join Magic Breakfast?
This is an exciting opportunity to join a charity at a moment of growth and transformation. With plans to scale its operations and reach even more children, the Director of Finance and Technology will play a central role in shaping the future of Magic Breakfast. The role offers a competitive salary, flexible working options, and the chance to contribute to meaningful, long-lasting change in the fight against child hunger.

To Apply
Candidates are invited to submit their CV and a covering letter outlining their qualifications and suitability for the role or reach out toRosemary Pini at Allen Lane who are supporting Magic Breakfast with the recruitment process.

Magic Breakfast is excited to hear from individuals who are committed to creating lasting social impact.

Timeline

Closing Date: 16th February

First Stage Interview: 5th and 6th March

Second stage Interviews: 17th March

Service Manager

This is an exciting opportunity for a Service Manager to join Depaul UK in a new service in Warrington where you will play a pivotal role to the successful delivery of the service.

Position: Service Manager

Location: Warrington

Contract: Permanent

Hours: Full-time, 37.5 per week

Salary: £34,380 per annum + pension and other benefits

Closing Date: Friday 7th February 2025

Start date: Please note that the charity is currently awaiting funding confirmation for the new Service

About the Role

Working under the direction, guidance and support of the Area Director you will manage the Warrington supported accommodation service, based over two sites. You will lead a team of 1 Senior Progression Coach, three Progression Coaches and two Night Concierge workers. Your work will be underpinned by the charity’s Endeavour model of assets based, psychologically informed delivery.

You will have responsibility for the safety and wellbeing of all clients, volunteers and staff in the service delivering support to 18-25-year-olds who are homeless or at risk of homelessness or been in care of the local authority. You will work closely with commissioners and stakeholder partners in Warrington and ensure that all accommodation is properly maintained and designed to support the client to sustain their tenancy and participate in positive and successful move on.

Key responsibilities include:

· Ensure health and safety for clients, staff, visitors, and volunteers through regular risk assessments and checks.

· Liaise with internal departments like Finance, HR, Fundraising, and others to ensure smooth service operations.

· Manage budgets throughout the year, working with the finance team and Assistant Director.

· Provide high-quality support for young people, ensure effective housing management, and meet KPI targets.

· Build and maintain relationships with commissioners, stakeholders, and service partners.

About You

To be successful in the role of Service Manager you will need to have the following skills and experience:

· Extensive management experience, including supervising teams and individuals.

· Strong decision-making skills in complex situations, including risk management and safeguarding.

· Experience delivering safe services to at-risk young people in accommodation and community settings.

· Proficiency in risk assessments, support planning, literacy, numeracy, and IT.

· Knowledge of safeguarding procedures and commitment to diversity, equality, and health and safety.

· High professional integrity, collaborative working, and respect for the charity’s values and boundaries.

· Commitment to personal reflection, learning, and development.

In return for working here, you will receive:

· A comprehensive training package tailored to your needs and role

· Commitment to continued professional development with internal mentoring.

· Flexible working model for suitable roles.

· Supportive flexitime and toil arrangements.

· 26 days annual leave rising to 30 after five years’ service.

· Family friendly leave policies including - maternity, adoption and parental leave and Carers leave.

· Financial wellbeing offering interest free loans and advances

· Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service

· Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.

· Cycle to Work scheme and interest-free season ticket loans.

· Discount vouchers including gym, retail, food & drink, travel, electricals and more.

· Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More​

· International Accident Cover – accidental death, permanent ​disability

· Death in service (4x Base salary)

· Legal Advice line

About the Organisation

Depaul UK delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.

You may have experience in areas such as such as: Housing Manager, Homelessness Manager, Housing Manager, Service Manager, Case Worker, Specialist Service Manager, Project Leader, Service Leader. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Head of Growth, Development and Outreach (Maternity Cover)

Location: Home based, with regular travel across the UK for work.

Contract: Full time, 35hrs per week, 12 months maternity cover

Salary: £47,000

Closing Date: 14th February 2025

Interview: A selection day will be held 6th March 2025 at our National Support Centre in London (travel expenses to the selection day will be paid subject to prior approval)

Are you a first-class leader, manager coach and mentor with experience of leading growth in a volunteer involving community organisation?

The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.

We are currently looking for a Head of Growth, Development & Outreach to cover 12 months maternity leave.

About the role

Reporting to the Director of Young People, Volunteer & Business Support the postholder will provide our disbursed team of Growth & Development Workers with clear management, guidance, support and advice on growth, development, volunteer recruitment and retention. The role will coordinate and drive forward our work in these area, helping the Sea Cadets to make a difference to the lives of even more young people across the UK.

The postholder will have excellent management, interpersonal and communication skills with the ability to manage a diverse workload and operate in a collaborative way with others. They will have an understanding of issues facing volunteering, recruitment, retention and growth in voluntary organisations and the effective management and support of remote workers is essential.

Responsibilities

The following is a list of the principal tasks of the Head of Growth, Development & Outreach and is not intended to be an exhaustive list:

• Provide line management for the Project Coordinators, Growth & Development Team Leaders and through them the Growth & Development Workers.
• Providing both management support and technical advice on growth, development and volunteer recruitment, retention and support functions.
• Contribute to the strategic development and sustainable growth of The Sea Cadets nationally.
• Lead and manage the effective implementation of new and ongoing projects that support outreach, growth, development, volunteer and/or cadet recruitment and retention, including but not limited to externally funded projects, liaising with and reporting to funders as required
• Support and advise employees, volunteers and others on the growth and development of the Sea Cadets.

Requirements

• Experience of managing and supporting a disbursed staff team
• Experience of successful growth & development in a community organisation context
• Experience of working with volunteers and a good understanding of how to ensure they are effectively recruited, managed and supported
• Experience of working and/or volunteering in a voluntary youth organisation
• Experience of delivering externally funded projects through the effective support and management of both staff and volunteers
• Experience of liaising with and reporting to external funders

For further information, please download the Recruitment Pack attached.

Benefits

• Flexible Working hours
• Cycle to work scheme and Season Ticket Loan
• 25 days annual leave plus bank holidays, increasing after 2 years
• Life assurance (4x salary) for those that join the pension
• Private medical insurance
• Pension (employer contribution up to 10%)
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

If you are interested in this Head of Growth, Development and Outreach vacancy, please apply now!

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.

All successful applicants are required to attend safeguarding training and undergo a criminal record check.