Family Support Jobs

Location:  Remote with regular travel

Our office is based in Downton and that’s where our monthly Executive Team meetings are held. The charity’s board meetings are typically held in London, so applicants are likely to be living in the south of England. We are a remote working charity, and colleagues in the Services Directorate are based in geographies right across the UK – our Service Director will need to be able to travel to stay connected with our work and responsive to external commitments.

About us

At Help for Heroes, we believe those who serve our country deserve support to live well after service. Every day, men and women leave their careers in the Armed Forces because they are wounded, injured or sick; their lives changed forever. We help them, and their families, to recover and live well after service.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic.

About you

You’re an energetic, highly motivated and compassionate professional focussed on making a definable and durable difference to those in the Armed Forces community who are facing challenges after service. You’ll have expertise in creating, leading and managing programmes of high-quality support which delivers impact. You’ll nurture a culture of excellence, innovation and continuous improvement – and you’ll have all the skills to implement creative programmes which inspire funders and deliver in the most efficient and effective way for those we support. You’ll be a skilled communicator, adept at building collaborative relationships with internal and external stakeholders and advocating for the needs of our veterans and their loved ones.

About the role

We are seeking a dynamic leader to provide strategic and operational leadership for our charity, ensuring high standards of governance and, where appropriate, clinical and care excellence. The role involves increasing the impact and reach of our services through co-creation and development of our services and building strategic partnerships and relationships. As a key member of the Executive Team, you will act as an advocate on behalf of our beneficiaries; internally shaping the charity’s work, and externally working to influence others and increase our visibility.

For more details about this role, the application process and key dates please refer to attached role overview document.

SEL Mind is working in partnership with Oxleas NHS Foundation Trust to deliver integrated support within the Trust’s Community Mental Health Teams. The integrated Care Team Approach (CTA) team provide support to people with long-term mental health problems (principally bipolar and psychosis), helping people develop their independence, self-management skills and achieve their recovery goals.

As a Senior Mental Health Advisor, you will be based within the existing Intensive Case Management in Psychosis (West) team at Beckenham Beacon. As part of the multidisciplinary team, you will work alongside clinical staff to deliver focused, person-centred, individual support, information and guidance on a wide range of social issues including housing, employment, and social integration. You will also hold line management responsibility for a Mental Health Advisor within the service.

Closing date: Wednesday 11th December (11:59pm)

Likely interview date: Week beginning 6th January 2025

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

We are seeking an experienced and enthusiastic Youth Engagement worker, to join our Somewhere For Us Service team. The role of the service is to ensure that children and young people feel supported on their grief journey.  The service is co-designed with our Youth Advisory Group.  The support is provided through a range of group and 1-1 supports, including Understanding Your Child’s Bereavement online sessions for parents, group support and activities for children and young people and 1-1 support, grief ally/buddy etc.

Workshops are delivered in the community to individuals and groups who work with children and young people, to help increase their skills and knowledge on how to effectively support children and young people going through a bereavement. 

The Somewhere For Us Service supports bereaved children and young people aged 8 – 25.  It is funded to June 2027, through the National Lottery Community Fund Empowering Young People funding stream.

There are 2 posts, each for 32 hours per week, one based in our Foyle office and one in Belfast office.  You will be responsible for the delivery of a range of bereavement support to children, young people, families and communities across the Western and Northern Trust Areas (Foyle), Belfast, Southern and South Eastern Trust Areas (Belfast) and wider NI, if required.  Ability to travel independently across NI to fulfil the role is essential.

You will receive training in bereavement support and have access to high quality CPD.

Criminal Record Checks

All employees are required to complete a Criminal Record check. Employees working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.

Service/Playground Manager

Location: Hayward Adventure Playground, 15 Market Road, Upper Holloway N7 9PL

Organisation: Kids Adventure Playground

Hours: 36 flexible hours per week, including one weekend shift every four weeks during term time

Salary: £35,000 per annum plus benefits

Are you ready to lead with purpose and create unforgettable experiences for children? If you’re passionate about fostering creativity, inclusion, and joy, we want you to bring your talents to Hayward Adventure Playground as our next Service Manager!

About Us

Nestled in the heart of the city, Hayward Adventure Playground is an exciting and inclusive space dedicated to enriching the lives of children and young people ages 6 to 25. Since 1974, we've been a safe haven for exploration, growth, and play, offering everything from after-school clubs to weekend youth programs. Our mission? To build an environment where every child—regardless of ability—feels empowered to thrive.

The Role: Service Manager

As Service Manager, you will be at the helm of a vibrant and dynamic team, shaping a playground that is more than just a play space—it’s a community! This is a fantastic opportunity to lead with impact, overseeing daily operations while crafting a safe, inclusive, and fun environment where children can grow, play, and form lasting memories. Your leadership will directly influence the lives of the young people we serve, ensuring they feel valued and included every step of the way.

Key Responsibilities:

• Lead & Inspire: Build and nurture a motivated team, providing training and support to ensure everyone is equipped to deliver exceptional play experiences.
• Champion Safety: As the Designated Safeguarding Lead (DSL), you’ll lead the way in implementing best-in-class safety protocols, safeguarding the well-being of every child in our care.
• Facility Excellence: Oversee the maintenance of the playground, ensuring our facilities and equipment remain safe, clean, and ready for fun!
• Budget & Resources: Manage financial resources, ensuring we hit budget targets while offering a variety of engaging and well-resourced programs.
• Program Development: Collaborate with your team to create inclusive, innovative programs that make every child feel welcomed and valued.
• Community Partnerships: Build strong relationships with local authorities and community organisations to expand our impact and strengthen our role as a vital community asset.

What We’re Looking For:

• Experienced Leader: You bring at least 2 years of experience in childcare, playground management, or a similar setting, and hold a Level 3 qualification or higher.
• Inclusive & Compassionate: You’re dedicated to making every child feel welcome, regardless of background or ability, and are passionate about promoting anti-discriminatory practices.
• Safeguarding Expert: As a DSL, you bring a comprehensive understanding of safeguarding policies and are committed to maintaining the highest standards of child welfare.
• Organised & Dynamic: You thrive in fast-paced environments, expertly managing budgets, programs, and reports while juggling multiple responsibilities.
• Tech-Savvy: Comfortable using Microsoft Office and other tools to streamline administrative tasks and ensure smooth operations.
• Community-Focused: You have a proven track record of working with external partners to enhance the support and resources available to the children and families we serve.

Why Join Hayward Adventure Playground?

Working at Hayward Playground means being part of something bigger than just a job—it’s a chance to make a real difference in the lives of young people. As Service Manager, you’ll have the opportunity to lead a passionate team that creates meaningful, enjoyable experiences for children every day. This is your chance to shape the future of a thriving, inclusive community where every child feels they belong.

Ready to take the next step in your career and help us create an environment where every child can thrive? Apply today and join us in shaping the future of play at Hayward Adventure Playground!

Job Title - Programmes Officer

Contract - Fixed term until end of March 2026, with possibility of extension

Hours - 0.8 - 1 FTE. Flexible working options available including hybrid home/office working, part time, compressed hours etc.

Salary - £28,000 FTE

Location - Coram Campus

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About Coram Family and Childcare

Coram Family and Childcare works to make the UK a better place for families, focusing on childcare and early years to make a difference to families’ lives now and in the long term.

We are a leading voice on early education and childcare, carrying out research that aids understanding and drives change in early years and childcare policy. Every year, we publish our annual Childcare Survey and our Holiday Childcare Survey – the definitive reports on childcare costs and availability across Great Britain.

Our network of local Parent Champions schemes reaches thousands of parents each year, with dedicated local volunteers ensuring parents are aware of their rights and entitlements, improving children’s outcomes. 

We deliver responsive, family-focussed projects, often in partnership with other expert organisations, reaching some of the most disadvantaged families and levelling the playing field for disadvantaged children. This includes Books Together, a programme working in local communities in London to support parents of young children to read together, through a series of informative and interactive sessions.

We deliver the National Association of Family Information Services (NAFIS) – the only national membership organisation supporting essential Family Information Service staff in local authorities to deliver high-quality information and advice to families.

We are the Learning Partner for Childcare Works, supporting the rollout of the expansion of funded childcare, on behalf of the Department for Education.

About the role

This brand new role will work across Coram Family and Childcare’s programmes, with a focus on our Books Together programme and Childcare Works.

This is an exciting chance to work across two key areas. The Programmes Officer will work with partner organisations, volunteers and local authority officers across London to secure delivery of Books Together sessions, supporting parents of young children to read together. They will also provide valuable support to the delivery of the Childcare Works programme, working with local authorities, childcare providers and sector experts to identify and share best practice. They will work across a variety of platforms and play a key part in the effective coordination and smooth running of the programmes, ensuring they are effective, organised, responsive and efficient.

As a key member of a small team, the role will support the development and implementation of strategies and plans, and contribute to the longer term development of sustainable and effective programmes.

This role would suit a proactive, highly organised individual who enjoys the variety of contributing to different areas of work.

We are a small team who pride ourselves on being friendly, dedicated and supportive.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing date: 1st December 2024 at 5pm

Interview date: Week beginning 9th December 2024

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

You have an understanding of drug, alcohol, and health related issues, and experience of working with adults in an addictions, housing or social care setting. All you need is the perfect environment to put your skills to great use. Welcome to Aquarius as a Floating Housing Support Worker.

Aquarius Action Projects, is looking for a Floating Housing Support Practitioner to join their team. Solihull Integrated Addiction Service (SIAS) is a partnership between four organisations jointly responsible for the delivery of the drug, alcohol, homelessness and gambling services, in the Borough of Solihull. We offer services for adults who use or are affected by substance use, homelessness and gambling.

Your challenge? As a Floating Housing Support Worker, you will be working with clients who are vulnerably housed or homeless, working in clients’ homes and various locations to support clients in addressing their substance needs, finding accommodation and being able to live independently.The service covers support for clients who are homeless and at risk of becoming homeless, as well as a more structured longer-term floating support service to enable clients to maintain their tenancies. You will understand the barriers clients face to accessing services, and the impact substance use has on sustaining accommodation.

To succeed, you’ll:

• Have a qualification in health/social care, youth and community work (e.g. NVQ Level 3 or above, DipSW, Mental Health Nursing, Counselling, Addiction Studies).  Alternatively, we’ll consider candidates with experience of working in the substance misuse field with a commitment to complete NVQ Level 3 Health and Social Care.
• Be an energetic and confident self-starter.
• Have experience of liaising with voluntary and statutory agencies and health professionals and engaging effectively with clients in a variety of settings.
• Have a flexible approach, excellent record keeping and report writing skills and a willingness to work flexibly across the community and within our multi-agency partnership settings, on an outreach basis, with a central hub base at our head office.

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities. Benefits include:

• 32 days holiday + bank holidays
• Cultural celebration day
• Access to blue light card discounts
• Flexible working

Due to the nature of the role, a driving licence and access to a car is desirable.

This is a permanent full-time role requiring the post holder to work 37 hours per week.

We are committed to increasing our diversity and we would welcome applications from those with lived experience.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted. 

Learning and development is important to us, and we are pleased to be able to offer a wide range of apprenticeships. We hire apprentices into specific roles as well as offering apprenticeships to the workforce. Anyone can apply to undertake an apprenticeship relevant to the role as long as they are in a permanent post and have successfully passed probation.

Aquarius was a subsidiary of Richmond Fellowship, with both organisations being part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. On 1st June 2024 Richmond Fellowship merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. At the same time, Aquarius became a subsidiary of Humankind, with no impact to terms and conditions of employment. In October 2024, Humankind was renamed Waythrough to reflect the new organisation, of which Aquarius will remain a subsidiary.

Do you love helping people and helping a great charity at the same time?  Are you friendly, clear and compassionate when speaking to our supporters on the phone or in person?  Do you have strong computer skills and a keen attention to detail?

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home. 

We’re looking for a friendly, hard-working, compassionate individual to join our fast-paced team. You will have strong communication skills, with a friendly demeanour and a positive, ‘can do’ attitude.  Sound computer skills are also essential for success.  Our Supporter Services Team is the first port of call for many of our supporters and we hope each interaction is the beginning of a lasting relationship in support of our charity. 

To be successful in this role you will: 

• Have previous experience in a customer services/administrative role

• Be friendly, compassionate and self-motivated 

• Possess a natural ability to engage with people on the phone or in person, and encourage trust and enthusiasm at the start of a supporter’s journey with the charity 

• Be able to work at a computer for significant periods of time, as well as acting as an effective and engaged team-player. 

• Have excellent computer skills – touch-type desirable, confident using a database, ensuring data input is clean and efficient.

• Regular monitoring of a busy team inbox and responding to or forwarding on emails in a prompt and helpful manner, within agreed timescales 

• Have responsibility for the recording of donations and other financial data onto the database and handwritten ledger – ensuring accuracy at all times 

• To ensure timely and efficient thanking of our supporters 

What we offer:

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

• Flexible working and the opportunity to WFH one day per week to support work-life balance
• Generous annual leave entitlement with additional leave for long service 
• Enhanced sick pay
• Free flu jabs
• Charity events throughout the year
• Employer enhanced auto-enrolment pension scheme with 8% employer contribution
• Ongoing commitment to training and professional development

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

Successful candidates will have access to vulnerable beneficiaries and will therefore require an Enhanced Disclosure from the Disclosure and Barring Service (DBS). 

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Description and Person Specification and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

The closing date for return of applications is Thursday 5th December 2024. Interviews will be held in Birmingham on Thursday 12th December 2024. 

The ideal candidate will have a passion for supporter care and ideally have prior experience in a donor support role or experience in customer service, administration as well as data entry. You will be looking for 37.5 hours a week and have the ability to work flexibly including some evenings and weekends to support at our charity or donor events. 

Main duties of the job

This is an integral role which aspires to give our supporters the best possible experience on their fundraising journey with the aim of building long term relationships. The role will take a lead on Supporter Care with all donors for the charity team, acting as a helpful and knowledgeable “front-line face” for patients, families, staff and volunteers.

Key duties: 

- Manage the start and end of the stewardship journey for all donors and fundraisers by dealing with all enquiries through email, post or phone or face to face at the office ensuring that we meet the best standards of donor care 

 - Manage post and charity office filing system and the banking and thanking process 

- Maintain relationships through regular contact with donors throughout their fundraising journey offering any support or guidance needed to maximise their giving

- Act as a dynamic presence, leading and recruiting volunteers, community groups and small companies to organise fundraisers for our charity

- Build fantastic connections with patients, NHS staff, volunteers and our wider community to recruit new donors, fundraisers, volunteers and charity champions

- Support in growing the number of supporters playing the hospital lottery and those giving through our hospital ‘giving plaques

- Support all fundraising activity and represent the charity at events

- Manage and maintain the CRM system (donorfy) which includes entering all donor data including financial transactions and communications 

- Send updates to supporters to retain and increase life-time value and reactivate lapsed donors

- Send donation reports to the charity team

- Make suggestions on how to improve supporter care and implement these ideas

- To recruit and manage office based volunteers

About the organisation 

We currently raise between £1-2m a year for East and North Hertfordshire NHS Trust which has four sites local to Hertfordshire, including the Lister Hospital (Stevenage) and Mount Vernon Cancer Centre (North London). We are proud to raise funds to enhance the care provided by our wonderful clinical colleagues and to contribute to a positive patient experience. We also support a number of wellbeing initiatives to support our staff. Working for the NHS offers a fantastic benefits package, including a generous pension, agenda for change pay progression, 27 days leave plus bank holidays and flexible working.

Our Commitment to Diversity & Inclusion

We help patients, families and staff from every background and are committed to building a diverse and inclusive workforce that represents the hospital community that we support. If you share our passion for our cause and are motivated by our aims to bring in funds to make a difference across our hospitals, we’d love to hear from you.

Please note- if the candidates we are looking for apply we may bring our scheduled interviews early and close any further applications so don't leave sending in your application too late if you are interested in the post. 

We are recruiting 2 roles, 1 will be based at the Royal London Hospital and 1 will be based at the Homerton Hospital.

As a Carers Hospital Support Co-Ordinator, you will play a pivotal role in identifying and supporting carers who’s relative, friend or neighbour is in hospital or receiving treatment at either the Royal London Hospital or the Homerton Hospital. You will be responsible for coordinating vital services, offering guidance, and creating a supportive environment to help carers cope with the challenges they may face whilst their cared-for is in hospital. 

Responsibilities: 

• Identification and Support: Proactively identify carers of patients admitted to, either the Royal London Hospital in Whitechapel or the Homerton Hospital in Hackney, and provide them with tailored support, ensuring their well-being is prioritised. 

• Information and Guidance: Offer information about available hospital resources, support services, and community networks to assist carers effectively. 

• Communication Liaison: Facilitate communication between clinical staff and carers, ensuring they are kept informed about the patient's condition, treatment plan, and discharge process. 

• Emotional Support: Provide compassionate emotional support to carers, listening to their concerns and offering a caring presence during difficult times. 

• Training and Education: Organise workshops and peer support groups to equip carers with essential skills for their caregiving role. 

• Advocacy: Advocate for carers' needs and rights within the hospital setting, ensuring their voices are heard and respected. 

Job Title - Senior Programmes Officer

Contract - Permanent

Hours - 0.8 – 1 FTE. Flexible working options available including hybrid home/office working, part time, compressed hours etc

Salary - £32,000 - £34,000 FTE, dependant on experience

Location - Coram Campus

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About Coram Family and Childcare

Coram Family and Childcare works to make the UK a better place for families, focusing on childcare and early years to make a difference to families’ lives now and in the long term.

We are a leading voice on early education and childcare, carrying out research that aids understanding and drives change in early years and childcare policy. Every year, we publish our annual Childcare Survey and our Holiday Childcare Survey – the definitive reports on childcare costs and availability across Great Britain.

Our network of local Parent Champions schemes reaches thousands of parents each year, with dedicated local volunteers ensuring parents are aware of their rights and entitlements, improving children’s outcomes.

We deliver the National Association of Family Information Services (NAFIS) – the only national membership organisation supporting essential Family Information Service staff in local authorities to deliver high-quality information and advice to families.

We deliver responsive, family-focussed projects, often in partnership with other expert organisations, reaching some of the most disadvantaged families and levelling the playing field for disadvantaged children.

We are the Learning Partner for Childcare Works, supporting the rollout of the expansion of funded childcare, on behalf of the Department for Education.

About the role

This role provides the exciting opportunity to join Coram Family and Childcare in leading the Learning Partner programme within Childcare Works, supporting delivery of the expansion of funded childcare. The Senior Programmes Officer will work with project partners, local and central government officers, childcare providers and sector experts to help children and families get the best start in the crucial early years. They will oversee delivery of the Learning Partner function, which includes gathering learning and examples of best practice, creation of a range of resources, a bespoke website and external events and communications.

They will support the Learning and Research Officer to create insightful and engaging content including case studies, blogs, vodcasts, guides and templates, to facilitate delivery of the childcare expansion in early years and wraparound childcare.

As a key member of a small team, the role will support the development and implementation of strategies and plans, and contribute to the longer term development of sustainable and effective programmes.

We are seeking a confident professional who thrives in a fast-paced environment, with experience managing complex projects with competing demands. The role would suit an adaptable, creative and organised individual who enjoys communicating with a range of audience and who relishes the chance to take the lead on areas of their work.

We are a small team who pride ourselves on being friendly, dedicated and supportive.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: 6th December 2024 at 5pm

Interview Date: Week beginning 16th December 2024

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

Supporter Care Officer 

(England South)

£25,859 per annum (pro rata for part time hours)

 (Ref: SUS4343)

Full Time 37.5 hours per week – happy to talk flexible working

Contract: Fixed term until 30 June 2025

Base: Flexibility of hybrid working, with two days a week working from the Bristol hub.

About the role

It is an exciting time to join the charity as we make significant investments in the fundraising team to focus on promoting Liveable Towns and Cities and develop Paths for Everyone. Supporters and donors are at the heart of Sustrans work, helping us to achieve our overall mission of making walking and wheeling accessible for everyone.  In this role you will act as the primary contact point for donors and the general public, playing a key part in helping us to deliver a great customer experience.

You will be responsible for interactions and enquiries using a variety of methods (phone, email, letter, and digital channels) along with providing excellent customer service including taking and approving orders over the phone. 

We offer true hybrid working, with a mix of home working and the opportunity to work from our hub in Bristol, with flexible hours offered to suit individual circumstances.

About you

You should be a clear communicator and have experience in handling enquiries and complaints via phone, e-mail, and digital channels.

This is a customer centric role so you should have demonstrable experience in delivering high quality customer/supporter care.

With the ability to work and plan independently, you will also be comfortable working collaboratively and effectively across multiple teams.

Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups. 

What we offer

In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment. 

Wellbeing

• 28 days’ leave per annum plus bank holidays for full-time working
• Ability to buy an extra week of annual leave (pro-rata for part-time staff)
• Staff volunteer days
• 24/7 free, impartial and confidential support service
• We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes

Financial

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
• Death in Service benefit – 3 x annual Salary

Family Friendly

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)

Additional information

• Closing date for the receipt of completed applications is 23:59, 02 December 2024. 
• Interviews will take place in via MS Teams during the 11th or 12th December 2024

About Sustrans

At Sustrans you'll be part of a movement to make it easier for people to walk and cycle. 

We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.

You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet. 

 We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported. 

You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.

Mainly office based (Stonehouse GL10) but some hybrid working Salary- £40,221 to £43,421 (pro-rata over 30 hours) depending on experience

Permanent role - 30 hours, over a minimum of 4 days per week

Job Opportunity: Chief Executive – Home-Start Stroud and Gloucester

Are you a compassionate, experienced leader with a passion for supporting families?

Home-Start Stroud and Gloucester is looking for a Chief Executive to lead our team and guide our work supporting local families through the challenges of early parenthood. This is an exciting and rewarding opportunity to shape the future of our charity, working closely with our dedicated staff, volunteers, and Board of Trustees to bring our vision to life.

About the Role

As Chief Executive, you’ll be responsible for the day-to-day operations of the charity, ensuring we continue to provide high-quality services to families in need. While the Trustees set the strategic direction, you’ll collaborate with them to turn their plans into action. You’ll manage resources, oversee operations, lead a fantastic team, and represent Home-Start to key supporters and partners in the community. We’re looking for someone who has strong analytical abilities to evaluate service delivery and impact, along with a proven track record in securing and managing funding. You will also need to have excellent team management skills, inspiring and supporting our staff and volunteers to achieve their best.

Key Responsibilities

• Lead and oversee the charity’s day-to-day operations, ensuring our services have a meaningful impact on local families
• Work closely with our Board of Trustees to implement the charity’s strategic goals
• Analyse service delivery, identify opportunities for improvement, and track impact to ensure we’re meeting the needs of families
• Inspire, support, and manage a talented team of staff and volunteers, fostering a positive and effective working environment
• Ensure the charity’s financial sustainability by managing resources effectively and generating sustainable income
• Build and nurture relationships with key stakeholders, funders, and the local community to ensure long-term support
• Lead fundraising efforts, including securing new funding streams, and ensuring efficient use of resources to maximize impact

About You

We’re looking for an experienced leader who is passionate about making a positive difference in the community. You will have:
• Senior leadership experience, ideally in the charity, social care, or voluntary sector
• Strong analytical skills with the ability to evaluate and improve service delivery
• Extensive experience in fundraising, with a proven track record in securing and managing funding
• Excellent team management skills, with the ability to inspire and lead staff and volunteers
• The ability to work collaboratively with a Board of Trustees to deliver on strategy
• Strong operational and financial management experience
• Excellent communication skills and the ability to inspire and engage stakeholders
• A deep commitment to supporting families and communities, with a shared passion for our mission

We welcome people from all backgrounds and are committed to Equality of Opportunity and Diversity. We strive to create an inclusive environment where everyone feels valued and respected. We are also fully committed to safeguarding and promoting the welfare of children and adults and expect all staff and volunteers to share this commitment.

Closing date for applications: 13/01/25

We’d love to hear from you! Join us and be part of a team dedicated to making a real difference in the lives of local families. Together, we can help create a brighter future for those who need it most.

Who We’re Looking For and why join us

At Refugee Legal Support (RLS), we seek a visionary and compassionate leader to become our first Executive Director. This pivotal role offers the opportunity to shape the future of a values-driven legal organisation that stands in solidarity with people on the move. 

With our current strategy concluding in 2025, we’re looking for a leader who can build on our strong foundations and guide the development of our next strategic plan, ensuring organisational cohesion at every step of this journey. You will bring strategic vision, expertise, and a collaborative approach to drive RLS’s future direction, strengthen anti-racist practices and accountability whilst empowering teams across Greece, the UK, and Northern France.

This role uniquely combines strategic oversight with hands-on work, bridging urgent client needs with long-term systemic change. For a leader passionate about migrant justice and equity, this is a career-defining opportunity to sustain and grow RLS’s mission while shaping its future.

Role Overview: 

The Executive Director is a new role for RLS. The successful candidate will lead RLS through its next phase of development, providing strategic leadership, promoting organisational cohesion and accountability whilst driving the fulfilment of our mission. As a representative and advocate for RLS, the Executive Director will oversee key areas such as organisational development, strategic planning, fundraising, robust financial planning, risk management, staff well-being, and external relations.

Core Responsibilities:

1. Organisational Development

   • Review and enhance RLS’s organisational structure and cohesiveness across offices and teams.

   • Implement strategic outcomes to ensure efficient and aligned operations.

2. Strategic Planning

   • Lead on developing and delivering strategic plans in alignment with RLS’s values and mission, incorporating regular reviews.

   • Ensure the sustainability of RLS’s mission and core programmes.

3. Lead the Management Team

   • Guide and support the Management Team, fostering effective collaboration.

   • Promote project integration, efficient delivery, and cross-team development.

   • Embed and promote robust accountability.

4. Governance

   • Work with and leverage the knowledge of the RLS’s Board of Trustees and thematic sub-committees to drive positive change and ensure sustainability.

   • Work with the chair of trustees and relevant subcommittees to maintain, review and improve existing governance structures and delegation schemes to enhance efficiency.

5. Regulatory Compliance & Risk Management

   • Ensure RLS’s compliance with relevant regulations and effective risk management across operations in collaboration with managers. This includes SQM, OISC, LAA, employment law and regulations in foreign jurisdictions.

6. HR Oversight & Staff Development

   • Oversee HR functions, promote professional growth, and prioritise staff well-being.

   • Foster an inclusive and supportive working environment.

7. Fundraising & Financial Oversight

   • Deliver robust financial planning and drive RLS’s fundraising efforts in collaboration with management team and trustees.

   • Engage with key funders and develop sustainable funding strategies.

8. External Representation & Advocacy

   • Serve as the public face of RLS, advocating for our mission through media, events, and partnerships. Where considered appropriate, the Executive Director will be deputised by members of staff or management in external communications.

   • Act as a key contact for the Board of Trustees, promoting transparent communication between staff, management and board.

9. Monitoring, Evaluation, Accountability and Learning (MEAL)

   • Own, review and implement appropriate MEL frameworks and practices. 

   • Implement progressive and compassionate accountability structures to ensure transparency across the organisation.

Person Specification

Essential:

• Proven leadership in an organisation focused on human rights, migration, or a related sector.

• Strong strategic planning and organisational development experience, ideally in a fast-growing setting.

• Experience of fundraising and financial management within the third sector.

• Experience leading remote, diverse teams and implementing inclusive HR practices.

• Deep understanding of the immigration and asylum landscape in the UK and Europe.

• Exceptional communication skills, with the ability to represent RLS effectively to partners and the public.

• Be responsive

• Culturally sensitive

• Have a strong commitment to advancing migrant justice.

• A dynamic and innovative self-starter.

• Be highly organised.

• Be an active listener and a progressive leader.

• Be objective and apply good judgement in difficult situations.

• Fluent in English.

• The successful candidate will be required to obtain an enhanced DBS certificate (we cover the cost). However, a criminal record is not necessarily a barrier to recruitment but should be disclosed on application;

• Have the right to work in the UK.

Desirable:

• Deep understanding and/or experience of working in an international context.

• A qualified practising or non-practising lawyer in the area of immigration and/ or human rights.

• Lived experience related to migration, or legal knowledge in immigration and asylum.

• Language skills relevant to our areas of operation, particularly Greek or French.

• Experience and understanding of pro bono legal projects.

• Experience in public speaking, media engagement, or international advocacy.

Key Tasks & Responsibilities

1 To hold a caseload of families who need early intervention support, providing those families with more intensive support including regular telephone calls, home visits, signposting and attending meetings and appointments with them

2 Provide information, advice and support to parents/carers of disabled children individually and in group sessions

3 Signpost parents/carers to appropriate services for their whole family provided by the statutory sector, voluntary sector and Umbrella

4 Supporting parents/carers to access and engage with services as appropriate

5 To work closely with other members of the family support team, ensuring a smooth handover of families as they finish the intensive support phase of their journey with Umbrella

6 Develop and maintain strong and effective working relationships with staff working with disabled children and their families employed by other local agencies

7 Develop a high level of knowledge of local services

8 Facilitate support groups across the area for our early intervention service, taking account of geographical and community issues

9 Supporting and directing volunteers to provide peer support and help with group activities

10 Collating and reporting on relevant statistical and other performance information

11 Working with parents/carers to continually improve the service. 

General Responsibilities

1 Manage and organise your own time and activities to ensure tasks are prioritised, and agreed deadlines are met

2 Assist with the marketing and promotion of the service

3 Work closely with Parent /Carer Forums and Information, Advice Support Services.

4 Take an active part in continuing to develop own knowledge and skills relevant to the job, attending training as required

5 Keep clear and comprehensive case notes

6 Maintain confidentiality

7 Support parents/carers and young people to express their views

8 Work with parents to identify and develop new ways of providing effective support to parents, including the use of ICT and social media

9 To contribute to Umbrella service reports and bulletins.

Other Requirements

In accordance with relevant legislation, to take all reasonable care of your health, safety, and welfare and that of other people and premises affected by your work

In discharging the duties and responsibilities set out in the job description to ensure compliance with Equal Opportunities policies and principles.

In order to achieve the objectives of Umbrella, the post holder will need to work flexibly, including out of hours