Family Support Jobs
Fundraising Manager (Trusts and Foundations)
Location: Remote
Salary: £34,000 - £36,000
Working Hours: 37 hours per week, Monday to Friday
Contract: Permanent
Have you got what it takes to be our new…. Fundraising Manager?
Who are we?
Here at Springboard, we…
Futureproof the talent pipeline for hospitality and tourism.
Nurture people into careers in hospitality, leisure, and tourism by equipping them with the inspiration, knowledge, skills, advice, and guidance they need.
Help transform the lives of people who may have barriers to work and can benefit from our support, so that they get sustained employment in hospitality, leisure, and tourism, whatever their age or background.
Provide specialist careers information, advice, and guidance to inform and guide young people, adults and key influencers about the industry and facilitate quality work experience opportunities.
Promote hospitality, leisure, and tourism as a great place to work, providing worthwhile and inspirational careers.
Objectives of this role...
Playing a key role in supporting the charity to achieve its fundraising strategy KPIs, generating income with a key focus on trusts & foundations – supporting Springboard to achieve its annual income target. The role will also contribute to supporting our fundraising team to attract more public funding and support from corporate bodies as and when appropriate. Manage and/or overseeing funding partner accounts ensuring that all reporting and bid writing requirements are submitted to the highest standard; constructing successful funding applications from within the income forecast and pipeline; contributing to building a strong funding pipeline to support the sustainability of the organisation; providing bid writing training opportunities for staff; working with Springboard operations and delivery teams to develop Springboard services and associated budgets to attract funding. Leading and managing the fundraising executive.
A month in the life of…
- Identifying strong funding opportunities contributing to both the income forecast meetings and pipeline requirements – targeting Springboard programme priorities aligned to our strategy.
- Drafting and submitting successful regional and national bids and tenders with a key focus on trusts & foundations. The role will also contribute to supporting the fundraising team to attract targeted public funding opportunities; and corporate income opportunities as and where appropriate.
- Facilitating internal and external stakeholder meetings related to funding and reporting requirements including: research; profiling; design; income targets, budgets and operations.
- Managing and/or allocating our existing funding accounts and renewals to colleagues.
- Liaising with operational and delivery teams to brief on funding contract requirements.
- Providing staff training and supporting fellow bid writers by reviewing and amending content.
- Carrying out 121s, personal development and performance reviews in line with Springboard procedures.
This job is for you if you are…
- Experienced in successful bid writing with the ability to be both strategic and hands on.
- Ability to be creative in matching Springboard services with suitable funders.
- Excellent verbal, written skills & attention to detail.
- Understanding of data protection and GDPR.
- Ability to interrogate excel data, prepare budgets and forecasts.
- Desire to work in a highly focused, results driven fundraising team
- Share our core values: INSPIRE, MAKE A DIFFERENCE, CUSTOMER FOCUS, LISTEN, INCLUSIVE, DO, HONEST.
What’s in it for you…
- Flexible hours
- 25 days annual leave + Bank Holidays + Extra gifted days at Christmas
- Extensive Private Health Care
- Employee Assistance Programme
- Employee benefits scheme including lots of discounts
- Access to learning & Development Platform FLOW
- Supportive work environment, family friendly.
Equal Opportunity Employer: Springboard is committed to providing equal employment opportunities without regard to age, ethnicity, gender identity or expression, marital status, medical condition, national origin, physical or mental disability, race, religion, sex (including pregnancy), or sexual orientation. If you need assistance or a reasonable accommodation during the application or recruitment process, please contact us.
How to Apply: If you are passionate about transforming lives and have the skills to excel in this role, we would love to hear from you! You can either send your CV or record a video talking about your experience, skills, and why you want to join our charity. Both options are welcome - choose what works best for you
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
About the Organisation
Together We Learn is a small international development charity with a vision to break the cycle of poverty in Ethiopia by enabling disadvantaged children to access quality education.
We have been working closely with our Ethiopian partner organisation for over 25 years to achieve this. Our UK team is a small, close- knit team that supports the fundraising, international communications, and project delivery of the Ethiopian team.
Our approach is to work alongside state education infrastructure, addressing a range of needs related to access to and quality of education, as well as children’s wellbeing.
Our work with schools includes school infrastructure projects - providing safe, local schools - and supporting teachers with training and resources to inspire children to flourish in the classroom. We also work closely with the children, their families and communities to understand and address the issues they face at home and how these impact their ability to attend and concentrate in school.
We are at the start of a new strategic phase with a focus on building the capacity of our Ethiopian partner organisation to shift the power and be more locally-led in our work.
We are particularly interested in hearing from candidates with a connection to Ethiopia, or from the African diaspora.
Sponsorship Coordinator
The Role: The Sponsorship Coordinator works closely with the Ethiopian team to facilitate sponsor communications and support the smooth delivery of our student sponsorship programme. They are responsible for reviewing and sending student updates collected by the team in Ethiopia to our international sponsor community; liaising with the Ethiopian team to deliver key sponsorship activities; and engaging new and existing sponsors in the sponsorship programme.
Reports to: Chief Executive
Hours: 15 hours per week (part-time role 40%)
Salary: £8,620 per annum (21,548 pro rata)
Location: London office, preference for hybrid working, remote applications considered, employee must be living in the UK.
(We are also seeking a part-time Project Coordinator (40%) and would consider applications to work in both roles. If you wish to apply for both, please state this in your cover letter)
Responsibilities
Ethiopia team liaison and sponsor communication (70%)
- Work closely with the Sponsorship Manager and Coordinators in Ethiopia to ensure the timely and effective delivery of sponsorship activities and reporting.
- Maintain good relationships with sponsors by responding to sponsor enquiries in a prompt and friendly manner and encourage continued support for the sponsorship programme through the provision of engaging, informative and culturally aware/sensitive student updates and newsletters.
- Manage a small pool of student volunteers to produce quality reports for sponsors.
- Facilitate additional monetary gifts from sponsors to their sponsored student including individual gifts, private school support and home improvement.
- Monitor sponsorship finances, including use of Salesforce, checking sponsorship payments are received and seeking to resolve any finance problems.
- Safeguard the data relating to sponsors and beneficiaries in line with the organisation’s policies.
- Assist in the promotion of the programme to recruit new sponsors and promote the sponsorship programme on occasion, through online initiatives or attending events.
Monitoring and evaluation (20%)
- Support monitoring and evaluation of the programme by ensuring the timely collection of data by the team in Ethiopia, collating, analysing and formatting data for review, leading discussions on impact review and supporting discussions for continuous programme development. Including managing office volunteers to support our work in these areas.
- Support the Ethiopian team to track and understand markers of good quality, sustainable programming and to continuously improve upon these.
Other (10%)
- Support with building the capacity of the Ethiopian team through working practices and training in relevant areas.
- Support the Ethiopia sponsorship team to develop, include and adhere to programme policies and procedures, with special attention to safeguarding.
- Communicate about our work with stakeholders via writing blogs, newsletter and Annual Report chapters.
This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and may be amended in the light of the changing needs of the organisation.
Person Specification
The lists below specify qualities and experience that we feel would be essential or desirable for this role. However, we would like candidates to apply regardless, if you can provide an explanation for why another skill, experience, or characteristic makes you a good fit for this role.
Essential
- Understand and share the organisation’s vision and mission
- Ability to work remotely within an international team, working sensitively across cultures, respecting differences and collaborating for a shared goal
- Motivated, with a friendly, helpful attitude
- Excellent organisational and time management skills
- Good written and verbal communication skills
- Proactive approach to addressing problems and identifying solutions
- Good attention to detail, producing work of a high quality
- Proficient with Microsoft packages, including Word, Excel and Publisher
Desirable
- Experience of working across cultures
- Experience in admin, NGO work, or in an education setting
- Understanding of global poverty issues, pedagogy, work to support children, or international development
- Experience of working or living in Ethiopia, or other developing countries, or a connection to habesha or other African culture
- Relevant degree
How to Apply
To apply for the role please read the job description above and send your CV and a cover letter. The cover letter should include the reason for your interest in the role, how you meet the person specification, or what skills you could bring to the role, and how the part-time role fits with your situation.
Applications will be reviewed after June 30th and interviews will be scheduled for the week commencing 6th August.
(We are also seeking a part-time Project Coordinator (40%) and would consider applications to work in both roles. If you wish to apply for both, please only apply once and state this in your cover letter)
To apply for the role please read the job description above and send your CV and a cover letter. The cover letter should include the reason for your interest in the role, how you meet the person specification, or what skills you could bring to the role, and how the part-time role fits with your situation.
Applications will be reviewed after July 30th and interviews will be scheduled for the week commencing 6th August.
(We are also seeking a part-time Project Coordinator (40%) and would consider applications to work in both roles. If you wish to apply for both, please only apply once and state this in your cover letter)
Reports to: CEO
Purpose of role: Giving grants with and for donors and funders, to charitable and voluntary groups, to make positive impact on local communities and needs.
Salary: £28,840 pro rata for a 30-hour week. 8% pension contribution after one year’s service, flexible working available; generous holiday allowance.
About Us
We set up and manage inexpensive grant-giving funds for families, individuals, companies, national funders and the public sector, and we revitalise historic grant-giving trusts that have become dormant or onerous. We specialise in giving grants to vital local charitable groups that help keep our area thriving. We have given over £1m in grants every year for the last few years.
Overview of the Role
The Grants Officer will work the one other Grants Officershare the workload of managing the grant-giving of donors and funders to achieve their giving aims, and help support local charitable groups meet the needs of the communities they serve. We currently manage around 50 grant-giving funds, most named and directed by different families, individuals, companies, and public sector bodies e.g. the NHS. We have well-established grant giving processes. We plan to keep increasing our impact on and support of local communities.
We have mandatory Monday team meetings in person, and then work at home or our small offices as preferred, with external meetings as required. You’ll have access to the national network of Community Foundations
We are a place-based funder. A consistent presence in Leicester, Leicestershire and Rutland, and access to personal transport, are important.
Key Responsibilities and Tasks
1) Grant Giving Processes
- Help manage our Making Local Life Better Fund, which combines a number of donor funds who wish to give responsively, and which is open to groups to apply for any (charitable) support, at least three times a year.
- Help manage intermittent standalone funds of over £50k, within agreed timescales, for donors and funders who wish to make a specific impact.
c. Most donor funds work in one or other of these two ways, but there are some who work differently to make their grants, and you will help manage these
This work includes some or all of the following:
i. Direct contact with some donors and/or funders
ii. writing fund criteria based on donor/funder aims in ways that applicants can easily understand
iii. promoting funds on the website, networks, funding fairs, etc
iv. offering basic support where groups need help with applying
v. reading and assessing grant applications thoroughly, against the criteria of the fund, for governance and legal requirements, viability impact etc, asking questions if necessary
vi. writing brief accurate summaries of applications that donors and funders understand, and that can also be used in reports.
vii. setting up and supporting decision-making panels in person or online
viii. ensuring grant offers/agreements/payments are made
ix. arranging interim visits to groups if needed
x. in some cases, setting up and managing formal monitoring
xi. creating reports as required for Board and other audiences
xii. some line management in terms of briefing and supporting freelance or administrative staff who help our grant giving
2) Strategic and Stakeholder Work; Local Intelligence
a. Maintain and develop our knowledge of and reach to local charitable groups, via visits, workshops, briefings and other methods
b. Ongoing streamlining of systems, balancing safeguarding (of money and people) and maximising impact
c. Develop our Advisory Group, and pool of assessors and panellists
d. Develop/maintain relationships with external stakeholders e.g. councils, external working groups, infrastructure groups, other funders, 360 Giving, the Community Foundation network
e. Start to contribute to our local needs analysis, and impact measurement, for understanding of how our grants create change for the better
3) Administration and Teamwork
1. Manage our grant giving and your own administrative needs by maximising our CRM system (a version of Salesforce), and Microsoft Office tools
2. Work with the constraints and opportunities of a small charity
3. Help maintain the Community Foundation’s good reputation, offering equitable access and timely communications
Skills and Background Needed
1) Considerable experience of grant-giving (particularly between £1000 and £10,00000) in the local charitable and voluntary sector, or related sector
2) Strong organisational and administration skills: you will use Microsoft Office applications and our bespoke Salesforce database daily
3) Excellent “people” skills; you need to be very organised, but this is not a purely an administrative role; communication and teamwork are needed to work with all staff in the small team, as well as with donors, funders, trustees, and other stakeholders
4) A strong understanding of inclusion, equity and diversity, and the ability to work effectively with people from a range of backgrounds, proactively seeking to include eligible groups from all areas in the city and county
5) Skills in writing and summarising information
6) Ability to manage workloads constructively
7) Ability to research relevant information and keep up with key developments
8) Ability to learn internal and external policies and processes, in line with GDPR, Charity Law, and our own rigorous Quality Accreditation process
9) A positive flexible approach to a challenging sector and wider environment; ability to “stand back” and review periodically for the best outcomes
Please send a CV of your career and experience that clearly shows us how you have the skills we need; together with a covering letter or email of 500-800 words summarising how you meet the Skills and Background Needed. IF YOU DON’T SEND US A COVERING LETTER, WE WILL NOT BE ABLE TO REVIEW YOUR CV.
The client requests no contact from agencies or media sales.
Permanent
35 hours per week
£23,488.66 National or £26,631.76 in London per annum/ pro rata (plus allowances)
Flexible working, family-friendly policies, 28 days holiday (plus bank holidays_
Home Based
The Children's Society has been helping children and young people in this country for over 140 years. We run local services that support children when they are most vulnerable and in desperate need of help. We're there for children every step of the way.
This role is within our Youth Impact Directorate. It will support the team in a range of activities, but predominantly in overseeing external and internal enquiries into the team relating to safeguarding and adults accessing records who have previously been adopted through or historically in the care of The Children's Society.
We are seeking an organised person to join our dynamic, ambitious team.
A key part of this role will be your ability to:
-Provide high-quality business administration across the activities of the Safeguarding and Quality Practice team
-Oversee, process, and record all external enquiries by adopted or care adults to access their records
-Process and link with the Safeguarding and Quality Practice Advisors on safeguarding enquiries managed through a duty inbox
-Support the team in creating and delivering audit materials for quality assurance activities
-Finance processing and oversight
-Administrating a calendar of learning and development opportunities
-Minutes and administration of meetings, training and events
To be successful in this role, you must have:
-Experience in office management and business and financial administration
-Experience in managing sensitive data and information
-Understanding and working knowledge of data protection
-Excellent proven organisational skills within complex environments
-Ability to communicate sensitively and professionally
-Project management skills
-Minute taking skills
-Advanced IT skills in Microsoft Word, Excel, and PowerPoint
The Children's Society runs over 100 local services that help thousands of young people who desperately need our support. We also campaign to change laws and policies to make children's lives happier and safer.
Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.
The Children's Society is committed to safeguarding and protecting the children and young people we work with. As such, all posts are subject to a safer recruitment process, including disclosing criminal records and vetting checks. We ensure that we have a range of policies and procedures that promote safeguarding and safer working practices across our services.
Therefore, candidates applying for work in our Youth Impact Domain must complete an “Employment history_template” document before the interview. The fully completed document should be uploaded by the candidate when uploading their CV.
The closing date for applications is the 29th of July 2024. If after 14 days, we have received enough applications, we reserve the right to close this vacancy from the 15th July onwards.
Interviews will be held on the week commencing the 29th July 2024
If you are looking for a role where your ideas are listened to, a role where you can develop your fundraising skills and help us substantially grow our fundraising income by growing our supporter base using a range of digital channels - then read on.
We're a growing team of passionate fundraisers dedicated to making BCUK’s breast cancer prevention mission a reality. Our income has grown significantly over the last few years and we're now ready to take it to the next level. And we need people like you to make this happen.
You’ll lead acquisition and development of supporters via digital platforms so experience in managing campaigns and achieving results is essential.
Interested and feel like you can be that person then hit that apply button!
We are a national breast cancer charity focussed entirely on breast cancer prevention:
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We fund scientific research into environmental and chemical links to breast cancer
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We educate and raise awareness about the lifestyle and environmental risk factors of breast cancer, empowering people to reduce their risk of developing the disease
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We campaign for policies that protect people’s health and promote the prevention of breast cancer.
We are scaling up our work and our impact so we are building our team with talented, motivated, and ambitious individuals who want to contribute to helping us become the leading voice in breast cancer prevention.
If your goal is to develop your career in fundraising in a rewarding role with plenty of opportunities to make a difference to the lives of many people, then we want to meet you.
About you:
You will be a highly motivated individual with experience of working in a growing charity ideally you’ll bring the following skills -
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Experience of working towards funding and donor engagement targets and tracking progress
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Experience in developing, coordinating and implementing regular giving plans, in-memory giving, and stewardship plans for individual givers and major donors.
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Knowledge and experience digital acquisition programs
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Knowledge and experience of email marketing
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Experience of monitoring and operating within agreed budgets.
What we can offer:
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Fully remote working.
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29.5 Days Annual Leave Plus Bank Holidays.
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Competitive salary £30,560 - £36,608 PA (depending on experience)
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Option for full time colleagues to compress hours and work a 9 day fortnight.
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Healthcare cover and employee assistance programme.
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Enhanced employer pension contribution 4%, after 3 years service 5% and 6% after 5 years service
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Enhanced Sickness, Maternity and Paternity pay.
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Great supportive culture with generous professional training and development programmes.
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To be part of a fantastic supportive team.
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Work for an organisation that values a positive and inclusive culture.
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For full details see our benefits guide (Downloadable from our website)
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All applicants must be based in the UK and have the Right to work in the UK
We are a national breast cancer charity focussed entirely on breast cancer prevention: We fund scientific research into environmental and chemic
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The client requests no contact from agencies or media sales.
Come and join our friendly Relationship & Events Management team
We’re looking for an enthusiastic, hard-working fundraiser to build relationships with our community, corporate and NHS staff supporters and play a key role in managing our events.
Working as part of a team of five, and reporting to the Relationship & Events Team Leader, you will be responsible for delivering income through effective donor acquisition, building and maintaining effective relationships and providing fundraising support to our donors and volunteers. You will represent the Charity in the community, with local companies and in the hospitals, as well as attending and organising fundraising events.
We’re looking for someone with fundraising experience or transferable skills who is ready to hit the ground running. If you are calm under pressure, work well in a team, are flexible and conscientious, then we want to hear from you.
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About Nottingham Hospitals Charity
Nottingham Hospitals Charity exists to support patients, families and staff at Nottingham University Hospitals NHS Trust, which includes the City Hospital, Queen’s Medical Centre, Nottingham Children’s Hospital, Hayward House palliative care centre and Ropewalk House hearing centre.
As one of the biggest NHS charities in the UK, Nottingham Hospitals Charity has raised over £60million in 17 years, to fund state-of-the-art specialist equipment, medical research projects, enhancements to the hospital environment, and staff support programmes.
This has recently included a £2.9million intra-operative MRI scanner, which has transformed the care of children with brain tumours, and a £300,000 appeal to support the wellbeing of NHS staff during the Covid-19 pandemic.
This role is based at the City Hospital, in the Charity’s modern, fully equipped offices, working alongside an enthusiastic and hardworking team, in a friendly and supportive environment.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
In this exciting role you will be responsible for implementing the charity’s Individual Giving, Legacy and In Memory fundraising programmes (target of £1.3m in 2024). You will manage a team of up to two with the support from the Head of Fundraising, with whom you will work closely with to develop a series of targeted multi-channelled appeals and campaigns to engage with existing supporters and to attract, recruit and retain new ones.
You will be confident in handling and interrogating data, utilising your experience to deliver insight led creative campaigns across several channels. You will use data to test and learn through the delivery of persuasive and compelling appeals and campaigns - aiming to grow supporter loyalty and inspire repeat donations.
The delivery of exceptional supporter care and stewardship is paramount in this role, the post holder will require excellent communication skills to help deepen engagement strategies with supporters and work with an ambitious, positive, and creative approach - with experience in working collaboratively organisation wide.
Key responsibilities
Planning and implementation
• Increase individual gifts through enhancing the supporter donor journey.
• Develop new individual giving appeals and campaigns with a focus on direct marketing across various channels to engage with new and existing supporters to generate new income.
• Working with the communications team to design a multi-channelled approach to maximise the reach to the appropriate audiences.
• Develop the required tools and mechanisms to ensure ease of engagement.
• Design and implement a stewardship programme that cultivates long term support across all fundraising streams.
• Work across teams to raise the profile of the charity and its appeals and fundraising activities.
• Develop new ideas and initiatives to bolster individual giving.
• Grow in memoriam donations through selected partnerships and long-term relationships that raise the profile of Kidney Care UK within the sector.
Donor data analysis and segmentation
Analyse and segment the supporter base to develop targeted supporter journeys and ask strategies, using donor data from our CRM to:
• Maximise the lifetime value of donors.
• Ensure effective use of supporter data for campaign purposes.
• Manage a continuous cycle of testing for new channels and techniques for acquisition and retention, based on audience insight and sector trends.
• Work with the Head of Fundraising to produce regular feedback reports and analysis.
• Ensure all activities and contacts are managed through the charity’s CRM system.
• Maximise gift aid opportunities.
Stewardship and donor engagement
Manage donor stewardship to provide personalised and engaging communications, including:
• Managing the production of supporter materials.
• Building a thanking programme that offers a personal and engaging donor experience.
• Collaborating with colleagues to identify individual stories for impactful campaign content.
Competencies: knowledge, skills and experience
- Experience of income generation from direct marketing campaigns (acquisition and/or retention) across a variety of digital channels for acquisition and retention.
- Experience of project management to deliver acquisition or retention campaigns within agreed timescales and budgets.
- Experience of using databases for targeting, segmentation, testing and response analysis and how to apply these learnings to future campaigns.
- Knowledge of Charity Law, Data Protection, Fundraising Code of Practice, and other relevant marketing or fundraising standards across the UK.
Employee Benefits
Pension | Flexible working | Retail discounts | Generous annual leave | Cycle 2 work scheme | Employee Assistant Programme | Health cash plan | Family leave
Sapphire is a specialist housing association providing quality housing, support and related services to single people and families in housing need across three London boroughs and Hertsmere.
We are investing heavily in our stock and are committed to delivering high levels of customer care to a diverse client group. This is an opportunity to make a difference and help shape our future success.
SUPPORTED HOUSING OFFICER, London WC1X
£30,645 per annum (increasing to £33,310 after 12 months)
Putting your key working and communication skills to good use, you will provide effective support to residents through individual support plans with the aim of promoting independent living. A thorough knowledge of welfare benefits including housing benefit and a proactive approach to rent arrears are essential. A seven day rota system applies.
As an Investors in People Gold employer this is an excellent opportunity to join a supportive business that encourages employee development and growth from within.
We offer a generous benefits package including interest free season ticket and bike loan scheme, private health and life insurance and a degree of flexible working.
If you would like to be considered for this post, an application form can be downloaded from our website.
Appointment is subject to Sapphire receiving an enhanced DBS Check which we consider acceptable.
Closing date for return of completed application: Wednesday 17th July 2024
Interview: Week commencing 22nd July 2024
Sapphire is a charitable registered housing provider. We welcome all applications and value diversity in our workforce.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You don’t have to know about Down syndrome. You can learn about Down syndrome, but we need you to know how to nurture the heart of an organisation and its people.
Freelance/self-employed contract for 3 – 4 days per week
£30k - £40k p.a. depending on experience & hours – hours and fee are negotiable
Please see our video on our website (Meet the Team, Current Vacancies) for further details from our Chair, James.
Lead the 17-year-old charity into a brighter future
The role demands quality skills and experience in management, governance, building teams and communities, fundraising and finance – in person and online.
Can you simultaneously be creative, a problem solver, ideas person, developmental, positive leader, supporter, confidante, prudent and adventurous?
We are very keen to hear from you. Please send your CV and a 5 min video explaining who you are and why you suit the role and would like this work.
Please send your CV and a 5 min video explaining who you are and why you suit the role and would like this work.
Enabling children with Down syndrome to maximise their potential
The client requests no contact from agencies or media sales.
A little bit about the role
Location: Flexible, with regular travel required during the autumn recruitment season (September-December)
We seek a proactive individual with strong interpersonal skills to join our Recruitment Team for this 12 month fixed-term contract. The ideal candidate must excel in managing recruitment strategies, building relationships, and analysing data. Enhance our social work program by attracting diverse talent and supporting applicants throughout their journey with dedication and innovation.
The Recruitment team is responsible for sourcing, selecting and hiring for 500 places on Approach Social Work in local authorities across England and we expect c. 10000 applications this year to meet target.
As an attraction officer within the recruitment team, you will be responsible for delivering a targeted recruitment campaign to engage university students, graduates and career changers with Approach Social Work.
Some key responsibilities include:
- Attracting individuals who have the potential to be excellent social workers to the Frontline programme and developing recruitment strategies
- Supporting the selection of applicants and candidate journey
- Working with internal systems, evaluating data and constructing detailed plans
A little bit about you
The successful candidate will be someone who enjoys managing a varied workload, and delivering outcomes in a target-driven team. Experience in recruitment, marketing or advertising is desirable, but passion for these areas is essential. Recruitment Officers design and implement a tailored recruitment strategy for their own areas of work, so the role would suit someone who thrives on autonomous, results-driven work.
We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own.
If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you.
We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities. Please let us know how we can make the recruitment process more accessible for you.
We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!
What will you be doing?
You will be joining Caxton Youth Organisation during an exciting time in our strategy, as we aim to maximise our reach and support the wellbeing of over sixty learning disabled and autistic 11–25-year-olds in Westminster each year, by creating communities, breaking barriers and empowering young people through youth work. You will be central to this, developing a team of youth workers and ensuring our programmes are delivered successfully. As well as maintaining top quality accessible activities, embedding referral and activity partnerships. You will be working directly with young people 1-2 evening sessions a week and on incredible trips around the community.
What we’re looking for:
As an ideal candidate, you will bring proven experience of overseeing the delivery and management of youth programmes with learning disabled and autistic young people, directly delivering youth-led services. You will have demonstrable experience of team management and will line manage an amazing team of youth workers supporting them to grow and thrive and deliver the best outcomes for young people. You will support the organisation to meet deadlines and complete reports to be able to keep Caxton as a sustainable and impactful organisation. You will have demonstrated your ability to use reflective youth work practice and flexibility and innovation across your career. As an outstanding communicator, you will possess an exceptional ability to develop and maintain partnerships, capable of securing commitment to Caxton Youth Organisation and building a confident team. You will have proven experience of strategically thinking about developing projects and programmes for young people.
If this sounds like something you want to be part of then I hope you will download the job pack and submit a cover letter and CV for consideration.
Person Specification
What we'd love from you: (the Essentials)
- A personal commitment to Caxton’s mission to create communities, break barriers and empower learning disabled young people.
- 3+ years of youth work experience
- Experience of managing and delivering targeted youth work
- A minimum qualification in Youth Work at Level 2 or above
- 2+ years of line-management experience
- Experience of the learning disability sector and of implementing projects with learning disabled young people.
- Evidence of continuing professional development.
- A satisfactory DBS check at enhanced level is required
- Excellent written and communication skills
- Experience of successfully managing youth projects with outcomes and deadlines.
- A strong track record of developing and embedding a performance management culture with a clear development focus.
- Ability to motivate and empower staff so as to build effective teams and relationships, trust, good morale and teamwork.
Desirable
- An understanding of different communication methods, including Makaton
- Experience of detailed reporting to funders on all aspects of the programme and services
- First Aid Qualification
- A proven ability to manage expenditure budget
- Able to demonstrate a track record of strategic planning and delivery
- Level 3+ qualification in youth work
The first round of interviews will be held on Thursday 25th July 2024.
Please can you complete a cover letter which shows why you would like to work at Caxton Youth Organisation and how you meet all of criteria in the person specification. Any applications that do not include a cover letter will not be considered.
The client requests no contact from agencies or media sales.
Who are we? We’re The Prince & Princess of Wales Hospice. We’re a well-established charity located at 20 Dumbreck Road, Bellahouston Park, Glasgow G41 5BW. The hospice provides specialist palliative care for people with a life-limiting, progressive illness, and support for their families and carers.
We are seeking a dynamic and experienced leader to join our team as Head of Fundraising. This pivotal role is responsible for spearheading our fundraising efforts, nurturing key relationships and driving and growing income generation to support our strategic and operational goals.
Key Responsibilities:
· Lead and grow our diverse fundraising team, covering areas such as Community, Key Events, Key Relationships, Business Development, In Memory, Legacy, Individual Giving, and Trusts.
· Collaborate with the Director of Income Generation and Digital to develop and implement a robust fundraising strategy.
· Foster a culture of excellence, cooperation, and innovation within the team to exceed financial targets and KPIs.
· Engage with high-profile individuals and businesses, expanding our donor base and securing support for fundraising initiates.
· Represent the hospice at networking events, delivering presentations to enhance our public image and brand awareness.
· Transition the team away from traditional fundraising methods through event delivery, pivoting into stewardship and relationship based fundraising methods.
Ideal Candidate:
· Proven experience in fundraising and team management.
· Excellent relationship-building and communication skills.
· Strategic thinker with a track record of meeting and exceeding targets.
· Passionate about palliative care and the hospice mission.
Please note, we do not hold a Sponsorship Licence and are therefore unable to accept applications from candidates who do not have the right to work in the UK.
Join us in our mission to provide exceptional care for our patient and families whilst making a lasting difference. Apply now to become the Head of Fundraising at the Prince and Princess of Wales Hospice.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Benefits:
- Semi-flexible hours
- Career progression
- Wellness allocation (for gym, spa, massage or private healthcare)
- Enhanced pension
- Mental health support
- Birthday off
Overview of FSUK
‘To put everything into one sentence. FSUK has positively changed my life in a time of darkness and I will forever be indebted to the charity for this. Thank you.’
Sam, Fowler’s Fox, 2022
Fowler’s Syndrome UK (Registered Charity number 1196903) is a unique patient and clinician led charity that works to raise awareness, promote education and encourage research into the debilitating bladder condition Fowler’s Syndrome. The condition solely affects women and Fowler’s Syndrome UK (FSUK) is the only charity in the world to directly support women with this condition.
Fowler’s syndrome is a life changing and currently almost untreatable condition, affecting up to 20,000 women in the UK. It causes full or partial urinary retention and solely affects women*, meaning they have problems passing urine due to a difficulty in relaxing the urinary sphincter. The peak age of onset is 26. It was first described by Professor Clare Fowler, Emeritus professor of Uro-Neurology at UCLh, and FSUK’s patron, in 1985.
We estimate that there are in excess of 20,000 women in the UK suffering from, but not necessarily diagnosed with, the condition, because of the lack of knowledge about Fowler’s Syndrome both from a patient and clinician perspective.
85% of women with Fowler’s Syndrome say the condition has had a severe or devastating impact on their life.
75% of those with FS have been told their urinary symptoms are due to anxiety or ‘all in their head’
There is low awareness of the condition among the medical community outside of specialist hospitals. Only an estimated 30% of GPs are aware of Fowler’s Syndrome. Once diagnosed, there are few resources available for patients and limited treatment options. Many women feel alone and unsupported.
Our mission is to provide resources, promote education and facilitate research into Fowler’s syndrome; so women with the condition have stigma free access to a timely diagnosis, suitable and effective treatment options, care and psychological support.
* Women and AFAB
The Role: Administrator
The administrator’s role is to support the CEO in the daily management of the charity. This will include administration, delivering resources, comms including social media and website, outreach and events, fundraising and research. It will also include supporting the CEO and Patient Liaison with seminars and conferences, and support groups.
Administration: Support the CEO and the Finance and Governance lead with daily activities, including but not limited to grant applications, basic finance administration, project management, project delivery, database management, office management. Objective: Improve efficiency and quality of the charity’s management
Resources: Supporting the CEO and working to deliver first class resources. Working with the CEO and Patient Liaison to efficiently and effectively run the roll out of our resources, following the CEO’s guidelines and the charity’s mission and vision. This will include Healthcare professional (HCP) leaflets, Patient leaflets, a catheter support series, mental health support series, Pain management support from pharmacists and Physiotherapist led sessions. This will also include management of zoom and in person groups, dissemination of information on studies and surveys.
Comms: Manage the patient database including GDPR, manage newsletters, PR, website. Manage FSUK’s social media, with direction from the CEO. Daily posts plus responding to queries and signposting. Social media partnerships. Monthly email to database. Basic updates to website
Outreach and events: Drive awareness of FSUK in the local community and beyond Work with CEO to manage merchandising, registration, setup, logistics of events. Find, plan and represent FSUK at events. Manage yearly even calendar. Working with the CEO and administrator to plan, organise and run events, including transformative one-day seminar for healthcare professionals and a two-day seminar for FSUK users and clinicians.
Fundraising: Help the CEO and Patient liaison with fundraising, both on an individual and trust basis.
Community led research: Assist the CEO in creating patient led community research.
Research: Assist the CEO and work with the Patient Liaison in creating and conducting research. Including Patient perspectives input into consensus guidelines for non-surgical management, Dr. Ingrid Hoeritzauer, Patient experiences with sacral neuromodulation, Dr. Caroline Selai, Awareness of FS among UK urology community, Prof Jalesh Panicker via University Cambridge, Physiotherapy treatment experiences with FS and CIUR, Dr. Ingrid Hoeritzauer. Our research will help enable women to receive the support they need and fulfil their potential, offering quicker diagnosis and better treatments and enabling our community to thrive.
There may be occasions where staff are required to work out of hours or support at events, including wish related activities such as our annual wish family Christmas party or wish community events, cheering runners at the London marathon or working at our annual fundraising gala. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Personal Qualities for the role:
- Preferred: Lived experience of bladder conditions
- Demonstrate commitment to the charity, its strategic objectives and cause
- Exhibit strong relationship building abilities
- Strong networking capabilities
- Good team player
- MS Office, Zoom, social media, Wordpress, Mailerlite proficient
- Good written and communication skills
- Enhanced DBS check
To apply:
Via Quick Apply, or send your CV plus a cover letter by 14th July 2024 (email address in job description and candidate information pack)
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an experienced complaint resolution expert? Want to be part of a dynamic call centre team?
Are you ready for a job where you can truly make a difference? If so, we invite you to join our Customer Experience team as a Complaints Resolution Officer!
About the Role:
At British Heart Foundation, we’re dedicated to providing exceptional customer service and resolving issues with a positive, solution-focused approach. We’re currently seeking a Customer Resolution Officer to join our dynamic call centre team.
Key Responsibilities:
- Managing Incoming Customer Complaints: You will be the main point of contact for customers wanting to voice a complaint, which can cover a wide variety of topics including, risk, safeguarding and compliance. You’ll ensure their concerns are addressed with empathy, efficiency, and expertise.
- Assessing Customer Needs: You will evaluate each complaint to understand the underlying issues and determine appropriate courses of action. Additionally, you’ll assess the need for input from other teams, including Safeguarding, by identifying patterns, root causes, and potential solutions.
- Providing Accurate Information: Utilising our established procedures, you will provide accurate and comprehensive information to customers. This may involve explaining company policies, addressing specific service issues, and clarifying next steps.
- Effective Communication: You will communicate professionally and courteously with customers via phone, email, and live chat. Active listening skills are essential to fully understand customer concerns.
- Working at Pace: Adhere to company protocols for handling complaints, escalation processes, and resolution timelines, delivering results on time and within Service Level Agreements (SLAs) as set out in the Complaints Policy.
- Customer Service: Strive to exceed customer expectations by providing exceptional service. Whether it’s offering suggesting solution or ensuring timely follow-up, your commitment to customer satisfaction is second to none.
Working arrangements
This is a blended role, where your work will be dual located between your home and our Birmingham office. At the moment the team typically go into the office once a week on a Wednesday.
The role working hours are Monday - Friday 9:00 - 17:00.
At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
We are aiming for start date someone in this role ASAP.
About You:
To excel in this role, you will have:
- Experience in a Call Centre and Complaints: You have experience in a call centre, dealing with customer complaints including conflict resolution, reporting, communication. Prior experience in a regulated environment would be advantageous.
- Communication Skills: You have exceptional verbal and written communication skills, demonstrating clarity, empathy, and active listening.
- Exceptional Problem-Solving Skills: You can analyse complaints, identify patterns, propose solutions, and collaborate with other teams.
- Empathy, Patience, and Resilience: You can handle challenging customers and situations calmly and professionally.
- Technical Proficiency and Familiarity with CRM: You are proficient in using various technology systems, including CRM software.
- Excellent Organisational and Time Management Skills: You can manage multiple inquiries, prioritise tasks, stay organised, and exceed KPIs & SLAs.
- Attention to Detail: You accurately document inquiries and information.
- Positive Attitude:You have a can-do attitude. You collaborate with colleagues and customers while contributing to a supportive environment.
- Adaptability: You are willing to learn and adapt to evolving challenges.
About the team
Welcome to our newly reformed Customer Complaints Team at BHF! We're about being brave, compassionate, informed and making a genuine impact. Join a vibrant team where innovation flourishes, and each day offers a chance to revolutionise customer experiences. Our team champions inclusivity, fosters new ideas, and cultivates a collaborative environment. Join a culture not just focused on resolving complaints, but empowering each customers help us transform the lives of people living with heart and circulatory diseases.
About us
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee net
What's in It for You?
Our perks include:
- 30 days annual leave plus bank holidays
- Private medical insurance, dental health cover, and money towards gym membership.
- Pension scheme with employer contribution up to 10%.
- Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
- Life assurance.
- Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them.
We're CIPD-recognised for our Live Well. Work Well programme, and we're on a mission to make heart health a priority, starting with you. From home to the office, we're here to inspire and guide your journey to a healthier, happier life.
Our vision is a world free from the fear of heart and circulatory diseases.
At Twins Trust our mission is to:
- Provide twins, triplets or more – and their families – with the information needed to make informed decisions.
- Facilitate a network of community support.
- Ensure that our community’s unique needs are understood by the professionals who care for them and reflected in research, care standards and public policy.
Fundraising and Membership Officer
Twins Trust are delighted to be recruiting a Fundraising and Membership Officer. This role is a great opportunity to support an ambitious team in delivering their regular giving programme, and supporter journeys for both donors and members.
This role will support the Head of Development and Insights and Data manager in ensuring that regular giving and membership administration runs smoothly from the perspective of both external and internal stakeholders.
Main duties and responsibilities
Supporter journeys: To provide excellent customer services to Twins Trust’s supporters; develop and implement efficient and effective supporter journeys using our CRM; and find ways to engage new and existing supporters.
Database and donation management: Be the first point of contact for donors/members; Acknowledge and process all donations including Direct Debits processed twice monthly, liaising with the Finance team to reconcile income.
Data management and systems: Ensure that records are accurate and kept up to date on our CRM database, Microsoft Dynamics; capture and analyse data to help inform decisions about donor stewardship.
General Administration: Respond to queries from our supporters; prepare fundraising materials; and, provide support to the wider fundraising team.
Employee benefits:
We encourage work life balance
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36 days paid annual leave (including bank holidays), pro-rata for part-time
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Flexible working options (with the opportunity to work exclusively remotely and find a smart working pattern that suits both you and us)
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Bespoke personal development plans with a wide range of training courses and opportunities to source additional training options with your line manager
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Various opportunities to feedback into how we internally operate
Caring for you
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Enhanced maternity/paternity leave
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Free access to a confidential 24/7 helpline service with a specialist range of support and information
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Family friendly benefits including paid leave: in the event of miscarriage/still birth; to support IVF/fertility treatments; and antenatal appointments for both expecting mother and other parent .
Closing date: Sunday 21st July
For the full job description and person specification please refer to the attachment below.
The client requests no contact from agencies or media sales.