Fundraising and Membership Officer

At Twins Trust our mission is to:

• Provide twins, triplets or more – and their families – with the information needed to make informed decisions.
• Facilitate a network of community support.
• Ensure that our community’s unique needs are understood by the professionals who care for them and reflected in research, care standards and public policy. 

Fundraising and Membership Officer

Twins Trust are delighted to be recruiting a Fundraising and Membership Officer. This role is a great opportunity to support an ambitious team in delivering their regular giving programme, and supporter journeys for both donors and members.

This role will support the Head of Development and Insights and Data manager in ensuring that regular giving and membership administration runs smoothly from the perspective of both external and internal stakeholders.

Main duties and responsibilities

Supporter journeys: To provide excellent customer services to Twins Trust’s supporters; develop and implement efficient and effective supporter journeys using our CRM; and find ways to engage new and existing supporters.

Database and donation management: Be the first point of contact for donors/members; Acknowledge and process all donations including Direct Debits processed twice monthly, liaising with the Finance team to reconcile income.

Data management and systems: Ensure that records are accurate and kept up to date on our CRM database, Microsoft Dynamics; capture and analyse data to help inform decisions about donor stewardship.

General Administration: Respond to queries from our supporters; prepare fundraising materials; and, provide support to the wider fundraising team.

Employee benefits:  

We encourage work life balance  

• 36 days paid annual leave (including bank holidays), pro-rata for part-time  

• Flexible working options (with the opportunity to work exclusively remotely and find a smart working pattern that suits both you and us)  

• Bespoke personal development plans with a wide range of training courses and opportunities to source additional training options with your line manager  

• Various opportunities to feedback into how we internally operate   

  Caring for you   

• Enhanced maternity/paternity leave  

• Free access to a confidential 24/7 helpline service with a specialist range of support and information  

• Family friendly benefits including paid leave: in the event of miscarriage/still birth; to support IVF/fertility treatments; and antenatal appointments for both expecting mother and other parent . 

Closing date: Sunday 21st July

For the full job description and person specification please refer to the attachment below.