Family Support Jobs

About Us

Headway East London is a charity supporting people living with brain injury. Working across 13 London boroughs we offer specialist support and services for survivors and their families. We offer therapies, advocacy, family support and community support work alongside our day service: a community venue where people can make the most of their abilities and interests.

About the role

The Director of Services leads all our member-facing services to ensure that they are run effectively, are mission-led and are guided by co-production. The post holder is responsible for overseeing business planning and managing income streams, ensuring financial sustainability. They will maintain all relationships with local authorities, Integrated Care Boards, and private funders, ensuring the quality of services and adherence to best practices, regulations, and legislation. 

Principle duties and responsibilities

1. Provide strategic leadership to the service leads for all our member-facing services, to ensure the efficient delivery, quality, and consistency of services, guided by the principles of co-production.

2. Work with staff to ensure our members’ voices are at the centre of everything we do.

3. Oversee the development of plans and strategies for each team and instil a sense of collaboration, common goals, and working together across the departments to ensure the sustainability of our services.

4. Support the teams and work with the Directors of Development and Fundraising to explore new opportunities to develop our business to generate income. 

5. Build good relationships with stakeholders in the boroughs we serve to develop opportunities for growth and development of our services.

6. Lead on commissioning/tender/framework contracting arrangements with the local authorities we serve.

7. Lead on safeguarding and health and safety to ensure we are compliant in all areas.

8. Implement effective ways to evidence the outcomes of our members and the impact of our services to demonstrate our impact, support our service development and contribute to funding report requirements.

9. Contribute to the effective leadership and administration of Headway East London working as part of the Senior Management Team and supporting the Board in setting the strategic direction of the organisation.

10. Oversee all budgets within the department. 

11. Contribute to budgeting and financial planning working with the Chief Executive, Directors of Finance, Development, and Fundraising.

12. Work with the managers and the Finance team to ensure unit costs are correct and work to ensure full costs of the service are recovered from customers.

13. Provide leadership and support across the wider organisation as necessary and appropriate.

Key Relationships - Internal and External

• Members
• Staff and volunteers
• Board of trustees
• Commissioners
• External Partners 

Other

• Apply the Headway East London values and behaviours to every aspect of the role at all times.
• Protect and enhance the interests and reputation of Headway East London internally and externally.
• Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability

Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.

Following a successful application to the Henry Smith Charity, we are seeking a part-time LGBTQ+ Young People and Family Support Worker (17.5-hours per week) to join our LGBTQ+ young people’s service, yOUTh.

The right candidate will have:

• JNC Level 3 Youth and Community Work qualification or equivalent (or due to complete 2025)

• A minimum 12-months experience of working with young people and/or families

• An ability to assess needs and involve young people in identifying appropriate self-action plans

• Knowledge and understanding of the impact of Homophobia, Biphobia and transphobia on LGBTQ+ young people

• A flexible approach to work and willingness to work some evenings and weekends

The main aims of the post are to ensure:

• The charity delivers quality information, advice, guidance and advocacy services which improve outcomes for LGBTQ+ young people in Calderdale

• LGBTQ+ young people who face additional access barriers are reached and given the opportunity to engage with the service, reducing their isolation and loneliness

• LGBTQ+ young people have emotionally healthy relationships with their family, friends and intimate partners

Safeguarding underpins our approach to delivering services, working with service users and the recruitment of staff, sessional workers and volunteers. As such, applicants need to show and demonstrate their commitment to safeguarding children, young people and adults at risk. In addition, applicants will need to demonstrate their:

• Commitment to equal opportunities and anti-discriminatory practice
• Commitment to confidentiality, information governance and data protection
• Organisational and team working skills

Why you’d work for us…

• So you can use your skills and passion to influence change and improve outcomes for some of the most stigmatised and marginalised people in Calderdale
• Gain experience, build your transferable skills and learn new ones
• Be part of an amazing, committed team challenging stigma, bias, and inequalities

What you’d get from us…

• Job security
• Training and development opportunities
• A generous annual leave entitlement, 31 day per year plus bank holidays
• 6% pension contribution
• Life Assurance at three-times salary rate
• An employee health plan, helping with the costs of dental, optical treatments etc
• Access to staff counselling
• Perkbox Employee Benefits - 1000+ deals and discounts
• Travel expenses
• Flexible and hybrid working
• Earn between £25,991 – 27,290.55 per annum

Your role

You will support and develop our new family support service in Hounslow, West London, providing families with high quality information, advice and support.

What we’re looking for

• Experience of working with and supporting families who have disabled children. Good organisational and administrative skills.
• Knowledge and experience of the issues and concerns that affect families who have disabled children e.g. benefits, social care, and education.
• Knowledge and experience of welfare benefits, especially DLA/PIP and other benefits targeted at families with disabled children.
• Good communication, listening skills, time management and networking skills.

Important dates

Closing date:  5pm on Monday 9 September 2024
Interview date: Thursday 12 September 2024

Are you passionate about leading a team that sources and helps share the inspiring and powerful stories of children and their families that come to Great Ormond Street Hospital? 

The Family Stories team is integral in ensuring Great Ormond Street Hospital (GOSH) Charity tell compelling stories and manage patient and family relationships in a thoughtful, responsible and efficient way.

The salary for the role is £45,211 pro rata and is a 12-month fixed term contract. 

Key Responsibilities

• Manage the day to day running of the Family Stories team.
• Work closely with GOSH families and ensure their stories are captured and managed in a thoughtful, compelling, and responsible way.
• Take an active role in strategy development and storytelling. 

Skills, Knowledge and Expertise

• Significant experience working with family stories.
• Experience leading a team.
• High emotional intelligence with the ability to manage family relationships effectively and compassionately. 
• Strong storyteller. 
• Experience developing a family story strategy.
• Collaborative.
• Exceptional relationship building skills

The Family Stories Manager takes a central role in working with a range of families and patients at any one time and ensuring that the stories we tell reflect the diversity of the hospital. 

If you’re an experienced Family Stories professional, then we want to hear from you. 

Please refer to the full job description for more information. 

Closing Date: 5th January 2025.

Benefits

• 30 days annual leave (plus bank holidays)  
• A flexible approach to working arrangements.  
• Access to our enhanced pension scheme  
• Life assurance 
• Access to various health and wellbeing schemes, including the employee assistance programme. 

About Great Ormond Street Hospital Charity

Every day brings new challenges at Great Ormond Street Hospital (GOSH). Every day, over 750 seriously ill children from across the UK arrive for life-changing treatments. Every day, young lives hang in the balance as patients, families and staff battle the most complex illnesses. And every day, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children – and change the world. This extraordinary hospital has always depended on charitable support to give seriously ill children the best chance to fulfil their potential. Without donations, Great Ormond Street Hospital Charity can’t help fund ground-breaking research, advanced equipment, child and family support services, and the rebuilding and refurbishment of wards and medical facilities. Our staff help to raise and invest these vital funds at the hospital and within child health research nationally. A better future for seriously ill children starts with you.

Along with being awarded the ‘Sunday Times Best Places to Work 2023’, we were delighted to be recently awarded the 'Charity Times Fundraising Team of the Year 2023.'  

Our commitment to Equity, Diversity and Inclusion
 

We believe that GOSH Charity and the charity sector more widely should reflect the diversity of patients, communities, and society at large. We also know that having a more diverse and inclusive workforce will make us more innovative, challenge the status quo, and enable us to deliver more impact. We encourage applications from people of all backgrounds. In particular, we encourage applications from those who are currently under represented within the charity sector as they may be marginalised by race and/or ethnicity, sexual orientation, disability, long-term health conditions, or socioeconomic status. 

If you would like more information about our approach to inclusive hiring please see our Inclusive Hiring Page here. You can also find out more about our commitments to EDI within our EDI Strategy on our site. 

As a Level 2 Disability Confident Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact us. 

Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment.

Objective:

2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

• Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
• Ensure that bereavement boxes are available at each of these hospitals
• Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
• Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
• Provide support to individuals who witness the sudden death of a child or young person
• Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
• To advocate and campaign on behalf of suddenly bereaved families

Context of role:

2wish support anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. We provide immediate casework support, as well as ongoing services including counselling, complementary therapies, play therapy, coffee mornings, support events and a respite cottage.

As we continue to expand our services across England the successful candidate will play a central role in the ongoing development of our relationships with stakeholders. Initiative and drive play an integral part of ensuring our professional stakeholders remain engaged and champion our service to those we support. The post holder will provide immediate and ongoing emotional and practical support to families, friends, witnesses and professionals affected by the sudden death of a child or young adult.

Main duties:

Service:

• To initiate immediate support for a caseload of families whose children and young people aged 0-25 have died suddenly and unexpectedly across the county you reside in and bordering counties
• To contact all families within 24-48 hours of the referrals by telephone
• Complete an initial assessment of families' needs to identify and plan the support as required in line with safeguarding and risk reduction
• Offer emotional support and advice to a case load of families through home visits and ongoing weekly telephone calls
• To liaise with the Counselling Support and Outreach Coordinator, who is responsible for organising formal support such as counselling, complementary therapy or play therapy, subject to consent from the bereaved individual
• To work with hospital staff, GP’s, police officers, coroner offices, mental health teams and other healthcare professionals to raise awareness of and promote referrals into the charity from the county you reside in and bordering counties
• To liaise with other professionals working alongside the family to provide a holistic and multiagency approach to support 
• Attend relevant forums within the area
• To deliver awareness training in hospitals and other healthcare settings, schools and workplaces on the use of the bereavement boxes, the services we offer, ho to refer into the charity and bereavement awareness
• To ensure families have been offered a memory box and coordinate these when required
• Facilitate debriefs within professional settings following a traumatic or sudden death of a child or young person
• To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for bereaved individuals to use as required
• Maintain stock of 2wish memory boxes and deliver boxes to partner organisations as required
• To submit monthly/quarterly/annual reports to Bereavement Services Manager as required
• To signpost and/or refer to other agencies as required that can provide support as needed
• Cover members of the support team for annual leave and/or sickness
• To travel to attend in-person team meetings and in-person training as required

General:

• To be responsible for organising own work agenda, time management and administration
• To show respect and sensitivity for the cultural and religious beliefs of families
• To undertake learning opportunities and seek them out for the team
• To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate
• To attend weekend and evening community events in support of the charity as necessary
• Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role
• Contribute on the social media platforms maintained by 2wish

It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.

You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.

This role is subject to a DBS check

Additional benefits for our employees:

• An 'Employee Assistance Programme,' including wellbeing support
• Free parking on 2wish premises
• Free branded 2wish clothing
• An extra annual leave day on your birthday
• Incremental increase in holiday entitlement based on length of service
• Paid sick leave
• Discounts for personal purchases on 2wish Merchandise
• Discounted tickets to UK 2wish events for staff and family
• Extra holiday entitlement when taking part in 2wish overseas events
• Company mobile phone for performance of duties
• Tools/equipment required for the performance of duties
• Reimbursement of work expenses
• Bright Exchange employee discounts
• Auto-enrolment into company contributory pension scheme after 3 months service

What we do for you:

Salary: Starting salary of £26,500 per annum, with the opportunity for an increase through the annual appraisal structure.

Contract type: Permanent

Hours: Normal office hours are 9am - 5pm, Monday to Friday, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu.

Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.

Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it's auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions - employer 3% and employee 5%).

Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.

Location: This post is predominantly home based, with regular travel across the areas you will be covering and some travel to our Head Office in South Wales.

How to apply: Please return a CV and covering letter, or a CV and two-minute video, by email.

Closing date: Friday 3rd January 2025. Interviews will commence on Monday 6th January 2025.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as soon as possible. Only those shortlisted will be contacted for an interview.

Interviews may take place prior to the advertised closing date.

Exciting opportunity to lead and shape specialist residential drug treatment services for women and families. Phoenix Futures are the leading state-funded provider of residential drug treatment services in the UK. As part of our continued development of capacity and specialism in the sector, we are consolidating our specialist provision of services for women and families, and this role will play a key role in the delivery and development of our practice, partnerships and strategy.

Options for hybrid working. Potential for home-based, or Oxford base (with travel to Sheffield required). 

About you

• • experience of CQC regulated services and managing residential services and registered managers
  • knowledge and experience of women's and family treatment services
  • operational experience in the drug and alcohol treatment sector
  • experience of managing budgets and achieving income targets

We are looking for an exceptional woman to provide senior leadership to two specialist residential rehabs. The National Specialist Family Service a long-standing innovative family residential service that provides for parents and children, and Ophelia House is a trauma responsive female-only treatment service.

You will be understanding and passionate about the gender-specific treatment needs of women, have knowledge of the practical, emotional, social and economic issues facing them, have experience of and a desire to work in trauma responsive settings.

You will also have experience of shaping innovative service and working with families as part of a whole-family approach.  You will share our passion for improving access to support/treatment for families (single parents (mums and/or dads) with their child/ren, couples with children, and pregnant women). 

We are seeking to develop relationships across the women and family support sector so that we can learn from others and bring best practice and emerging practice (nationally and internationally) into our service delivery. You will have the opportunity to influence Phoenix's strategy and share learning across the organisation and beyond, playing a key role in supporting the women and families national treatment agenda.

This role includes overseeing a women’s-only residential service specialising in providing safe therapeutic environments for those who have experienced multiple disadvantage and those who have experienced past trauma. Therefore there is an Operational Requirement for this role to be fulfilled by a female (determined compliant under ACAS guidelines for recruiting applicants with a protected characteristic to do a certain job).[1]

The Role

This role is a senior operational manager post and will report to the Deputy Director of Operations (TC Specialist). The role has responsibility for managing a portfolio of two specialist residential services:

• Ophelia House, Oxford (Trauma-responsive, female only Therapeutic Community)
• National Specialist Family Service, Sheffield

You will manage CQC Registered Managers and services, along with providing leadership to staff teams across your portfolio of services (portfolio may change over time). These two residential services each provide unique environments and specialism, rooted in the Therapeutic Community approach.

You will be required to attend both of the services depending on need and workplan (located in Oxford & Sheffield respectively), as well as occasional travel elsewhere across England and Scotland.

You will be a member of the Phoenix Senior Management Team (SMT) and influence and shape the future of the organisation. There is the option for hybrid working and flexible/condensed hours would be considered.

Your Rewards 

• Salary of £56,500 with potential performance related pay bonus of 8.5%
• Opportunity for hybrid working and flexible condensed hours considered
• 25 days’ annual leave plus Bank Holidays with option to buy/sell (increasing each year to a maximum of 30 days) 
• Benefits including season ticket loan, pension scheme and life assurance, occupational sick pay, eye-care vouchers 
• Continuous training and career development via PXL our dedicated learning management system  
• Access to a 24/7 Employee Assistance programme including telephone and online access 
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better. 

About Phoenix

Phoenix Futures has been providing rehabilitation services for over 50 years. In support of the current Drug Strategy in England (From Harm to Hope) and the investment in residential services in Scotland, Phoenix are committed to rebuilding capacity across both countries in the residential rehab sector. In 2022/23 we launched two new residential services (New Oakwood Lodge which is an Enhanced Therapeutic Community in Derby, and Harper House, a National Specialist Family Service in North Ayrshire). In 2023/24 we opened Ophelia House, and 24/25 sees continuing development in NE Scotland.

Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.

[1] Using protected characteristics in recruitment: Recruitment: hiring someone - Acas

Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.  

ABOUT THE ROLE

We are seeking a compassionate Children and Family Worker to support mothers and children at Penrose Women's Refuge in West London. You will provide trauma-informed care, fostering a safe and nurturing environment for families to heal and thrive.

Your role includes facilitating family activities, offering parenting guidance, supporting children’s education, and working closely with mums and external agencies to deliver holistic support. By empowering families to rebuild relationships and overcome challenges, you’ll help them achieve stability and independence. Someone who worked in a primary school or Education might be a good fit for this type of role. Due to the nature of the service, the postcode has been removed; however, the service is based in West London.

Shift Pattern: 37.5 hours per week - Early: 7:30am - 3:30pm, Late: 11:30pm - 7:30am,  Day: 9:00am - 5:00pm 1 Saturday per month on site. 

Salary: £26,155  

WHY YOU WILL LOVE THIS ROLE  

In this role, you’ll have the opportunity to make a meaningful difference in the lives of families who need it most. By providing tailored, trauma-informed support, you’ll play a vital part in helping mothers and children rebuild their lives and create a brighter future.

What are we looking for?

• Understanding and/or experience of working with people of complex backgrounds
• Previous experience and/or in-depth knowledge about working with children who have experienced trauma
• IT Proficiency, ability to learn new software programs, basic Microsoft experience  

What we offer

• 25 days annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

TLC: Talk, Listen, Change is a dynamic, leading relationships charity based in Greater Manchester. 

The role
This role will work collaboratively within Manchester City Council’s multi-disciplinary Thriving Families Team to support families where children are open to Child Protection or Child In Need plans by working with the person who is causing or has caused harm. The Domestic Abuse Prevention Worker will strive to make contact and work on a one-to-one basis with perpetrators of domestic abuse identified through the Thriving Families multi-disciplinary team. By delivering a tailored intervention we aim to increase the perpetrator’s accountability and motivation to change, whilst reducing risk to victims and children. The Domestic Abuse Prevention worker will work closely with the Thriving Families Team and existing agencies as part of a co located multi agency approach. The Domestic Abuse Prevention worker will work closely with the victim/survivor service to review risk, develop safety plans, and improve outcomes for all parties involved.

We believe in fostering a work environment that supports flexibility and productivity. We understand that everyone has unique needs and responsibilities, and we are committed to accommodating flexible working arrangements to help our team members perform at their best. Whether you need to adjust your hours, work remotely, or explore other flexible options, we are open to discussing and accommodating your requests. Join us and experience a workplace that values your individual work style and well-being.

This post is subject to an Enhanced DBS Check

Key Responsibilities:

Interagency work 

• Work to embed the Domestic Abuse Prevention role into multi-agency responses to domestic abuse in the area, in line with the Thriving Families Manchester Team.
• Support other professionals within the Thriving Families Team in responding to service users in a way that aligns with the aims and ethos of TLC.
• Working closely with other professionals to ensure that risk management and safeguarding duties are effectively met. 
• Develop and maintain effective partnership working with statutory, private, and voluntary agencies to address the issue of domestic abuse. 
• Represent the service at operational multi-agency meetings, feeding back initiatives and outcomes to the team and contribute to the evaluation of the quality of activities these services offer. 
• Provide a single point of proactive and regular contact for a range of professionals involved in the case of the service user. 
• Be flexible and willing to work in all types of environments. 

Case management 

• Comply with child protection and information sharing policies, ensuring that service users and colleagues understand and comply with the service’s safeguarding framework. 
• Manage a case load focusing on working with perpetrators of all levels of risk of domestic abuse to provide an assertive, medium to long term service, based on thorough assessment and individual support planning that adopts the principles of both, support and motivation to change.
• Contribute to regular service reviews which include monitoring data, evaluations, intake and output policy, and practice and workload reviews for the whole service. 
• Attend regular case management meeting with the TLC Service Manager and regular meetings within the Thriving Families Manchester Team.
• Attend clinical and practice supervision. 
• Take appropriate steps to protect where there is an imminent risk to another person. 

Recording and administration 

• Ensure that case files and records are accurate and complete and are kept and in compliance with Data Protection Act requirements. 
• To enter all the required information into organisational electronic case management system to enable tracking of service user change, multi-agency working and risk management. 
• Weekly maintenance and accurate and secure audit trail of all relevant communication. 
• Comply with the data protection and information sharing protocols to support the Thriving Families Model. 

Direct work with service users 

• Maintain a proactive response to service users, continuously providing positive options for behaviour change throughout the service users time on service.
• Use combination of motivational work, relationship building and a broad range of therapeutic skills to engage service users to address their abusive behaviour.
• Motivate and support service users to address the broad range of needs that may contribute to the risk that they pose to others or act as barrier for them in addressing that risk. e.g., housing, substance use etc. 
• Ensure that there is a consistent delivery of services to the identified perpetrators of domestic abuse, including comprehensive risk assessment, support planning, referrals to other agencies and MARACs. 
• Undertake assessment of risk, needs and attitudes to inform the individual service user’s intervention plan. 
• Ensure that risk assessment and risk management procedures are followed.
• Respect and value the diversity of the community in which the service works in, providing a service that recognises the diverse needs of service users and their families. 
• Work closely with the victim services supporting the partners, ex-partners, new partners, and family members of service users in managing risk and developing intervention plans, as part of the Thriving Families model.
• The welfare and safety of children and young people is paramount, considered in every aspect of your work, address parenting needs where appropriate and taking action to safeguard children. 

General

• Remain up-to-date and compliant with all relevant legislation connected to your work, including organisational procedures, policies and professional codes of conduct and practice guidance, to uphold standards of best practice. 
• Represent the service at local events; deliver training and presentations as required. 
• Feed into the learning process via the Service to improve services to perpetrators of domestic abuse ensuring that the experiences of service users and other agencies inform this process. 
• Be confident to evidence reflective practice in all aspects of work, sharing learning and
• Be committed to reviewing individual and team practice and undertake regular training. 
• Act with integrity and respect when interacting with service users, employees, agencies, and individuals. 
• Competent in defensible decision making, recording and being held accountable.
• Show initiative in tackling issues within the service and in relation to other agencies. 
• Act as a champion for the implementation of the pilot programme in your area 
• Must be able to travel across the pilot area as required. 

Responsible to: Head of the Law Centre
Applications closing date: 8 January 2025 (9.00am)
Reserved interview dates: 14-15 January 2025

Are you a qualified solicitor passionate about family law and committed to improving access to justice for those who need it most? Do you thrive on delivering client-centred legal support and empowering individuals during some of the most challenging moments in their lives?

At North Yorkshire Citizens Advice & Law Centre, we’re looking for an experienced Family Law Solicitor to join our expanding team. You will manage a diverse caseload, providing expert legal advice and representation while working closely with our existing Family Law specialist. You’ll handle issues such as separation, child arrangements, and injunctions, helping to make a tangible difference in your community.

This is a unique opportunity to be part of a dedicated team within a progressive law centre, offering ongoing professional development and the chance to lead meaningful change. If you have panel membership experience, meet or are close to meeting the Legal Aid Agency (LAA) supervisor standard, and are ready to bring your expertise to a rewarding role in the not for profit sector, we’d love to hear from you!

The role can be based in any one of the following offices across North Yorkshire:  Northallerton, Richmond, Malton, Scarborough, Selby, Harrogate or Skipton. Remote working for up to 3 days per week can also be considered.

The basics

Location: Agile working
Contract: Permanent, subject to funding
Hours: 32 hours over a 4 day week
Starting salary: £27,445

Who we are

Safer London is a charity working with young Londoners and families who are affected by violence and exploitation. We believe that when a child or young person comes to us, they are just that – a child or a young person: we don’t define them by the issue that has brought them to us. By working alongside young Londoners, their families and peers in the places where they spend their time, we can create a safe London not just for them but for everyone.

Who you are

You are committed, resilient with the expertise and knowledge to work alongside the families and carers of Young Londoners who have been exposed to or are at risk of exploitation or violence. Within your role as a Specialist Caseworker, you will provide support to young Londoners to secure the safety and positive outcomes they want.

What the role involves

Within the role as a Specialist Family Caseworker, you will provide support to parents and carers to help them gain greater understanding of the challenges young Londoners and their families often face and work alongside them to secure the safety and positive outcomes they want for their children and family.

Additional Information

Safer London is committed to safeguarding and promoting the welfare of children and young people, and we expect anyone who works and volunteers with us to share this commitment. As part of this commitment, we will request a DBS (Disclosure & Barring Service) check, as well as references covering the last five years, for the successful candidates.

We value diversity and encourage and welcome applications from people of all backgrounds. We know that in order to make London a safer place for the young people that live here, we need a diverse range of perspectives, experience, and knowledge.

What we offer

Safer London continually reviews its pay and we currently offer the following benefits package to all our employees:

- 4-day/32-hour work week. Since 1st April 2024, Safer London has transitioned to a 4 day working week with no impact on pay. This means that you will have a regular day off in the week with no impact on your pay.
- Agile working. This means you have will have the flexibility to work in different locations including from home, our office in Southwark and/or community locations (libraries/co-working spaces) when you are not delivering face to face work in the community.
- Flexible Working: our Flexible Working Policy allows requests to work flexibly from the start of your employment.
- A contributory Pension Scheme.
- Interest-free Season Ticket Loans.
- A Cycle to Work Scheme.
- A Mental Health Helpline.
- Death in Service Benefit.
- Opportunities to develop and progress your career, including an extensive programme of courses and acting up/additional responsibilities roles.
- An initial Annual Leave allowance as a full-time employee, of 179 hours’ holiday in each annual leave year plus bank holidays and other statutory holidays occurring during the leave year. Pro rata for part time staff. This rises to 192 hours after 3 years’ service and 211 after 5 years’ service.

Sound good? Here’s how to apply

To apply, please complete the online application form and submit it as soon as possible: Safer London runs a rolling recruitment process which means that applications are shortlisted and invited for interview within one week of receipt. As soon as a suitable candidate is found no further applications will be considered.

As part of the online application, you will be required to confirm you have read our Privacy and Cookie Policy and Safeguarding and Child Protection Policy.

Please make sure you find the Job Description on the left-hand side of the Webrecruit page after you click ‘Apply Now’ or find it on Safer London’s Website.

Should you need any adjustments to the recruitment process, at either application or interview, or experience any technical issues when trying to access and/or complete
the online application form, please find our contact information in the Job Pack.

Please note that we don’t accept CVs.

Safer London is not a sponsoring organisation for foreign nationals and you must be able to show proof that you have permission to live and work in the UK in order to be considered for this role.

ABOUT US

We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK. Never has this been more important than today.

NEA’s teams are friendly, knowledgeable and are dedicated to what we do. We are proud of our expertise and proud of the service we deliver to our clients.

We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.

THE ROLE

We have a fantastic opportunity for someone to join us in the position of Benefits Entitlements and Claims Support Officer, to work on either a full or part time basis. Job Share applications are also welcome.

This role provides an exciting and rewarding opportunity to help the charity build its profile amongst regional stakeholders whilst delivering projects that seek to bring an end to fuel poverty and to the misery of cold homes that is experienced by over 6 million households in the UK.

NEA’s Benefits Entitlements and Claims Support Officers are empathetic, polite and have good listening skills but are also knowledgeable, assertive, and confident. The post holder will be responsible for giving comprehensive benefit entitlement advice and support to householders. The post holder will obtain relevant information about a client’s circumstances and offer accurate guidance about potential eligibility for additional benefit entitlements. This will include the completion of application forms as appropriate. Advice will be given over the phone, via online contact and in face-to-face settings where appropriate.

WHAT YOU WILL NEED TO SUCCEED

You will have a good understanding of Welfare Rights, including entitlements, systems, claim processes and current legislation and practices. Demonstrable experience of providing advice via telephone and face to face.

You will need good organisational skills, excellent communication skills as well as an understanding of the needs of low income, vulnerable or disadvantaged householders.

NEA has several office locations throughout England, Wales and Northern Ireland, and welcomes applicants from all regions. Home working and office-based locations are available depending on proximity to a NEA office. Preferences will be discussed with candidates at interview. Post holders must be resident within the UK and be able to provide their Right to Work in the UK. Hybrid working is subject to a risk assessment to ensure the working environment is appropriate under health and safety and GDPR requirements.

WE ARE OFFERING

· £28,163 – £33,205 (FTE) – Scale 5-6, Points 12-22 (plus £3,300 London Weighting if applicable). Appointments are usually made at the starting point of the scale.

· 11½% non-contributory pension.

· 25 days annual leave (FTE) plus 3 additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum for full time staff, pro-rata for part time staff.

· Flexible working arrangements including the opportunity for Hybrid working.

· Enhanced family friendly payments.

· Employee Assistance Programme.

· Employee benefits platform.

· 18-Month Fixed Term Post.

The closing date for all applications is 12:00 noon 13 January 2025. We anticipate interviewing the two weeks commencing 20 January 2025. Full details of the posts and an application form are available on our website.

HOW TO APPLY:

To apply click 'apply via website'.

Please note CVs will not be accepted as part of the application process. No recruitment agency or advertising enquiries, please.

Please be aware that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

NEA aims to be an equal opportunities employer. We welcome applications from all people with the necessary skills and experience for the post. Charity Registration No. 290511. Company Registration No: 01853927

POST:                  2  Children & Families Autism Hub Support Coordinators

LOCATION: Barnet CYP Autism Hub – 858 Finchley Road, Barnet

SALARY: £27k-30k

HOURS:Full time (37.5 hours), flexible with occasional weekend and evening work

Reports to: Barnet CYP Autism Hub Manager

Direct Reports:  N/A

About Resources for Autism (RfA)

We have been around since 1997 when we started as a small playgroup set up by parents dismayed at the lack of provision for their autistic children. Since then, Resources for Autism (RfA) has grown into a major deliverer of services and support in London and the West Midlands with a turnover of around £2.5m per year. Our mission is to support and enable autistic people to live happy and fulfilling lives. We want to change society’s attitude to autism whilst also providing essential services and enriching opportunities to autistic people. We are a values-driven organisation which employs values-driven people who want to make a difference. Our values are: Inclusion, Creativity, Compassion, Courageousness and Expert. You will play a vital part in ensuring that we can resource and sustain this amazing work.

Our Services

All of our services across children and adults and parent/carers, mirror the wider organisational mission of providing safe, fun and meaningful support that enables personal development. We provide this support by ensuring our staff are skilfully trained, meet the highest safeguarding expectations and are encouraged to develop and upskill throughout their career with Resources for Autism.

The Role

Resources for Autism has been providing services from 858 Finchley Road for many years and now working in partnership with the London Borough of Barnet are excited to be establishing the space as an Autism Hub for Children and Young People (CYP). The vision of the hub, is to create a welcoming, safe, neuro-affirmative place where autistic people and those who love and care for them can access the support and social opportunities they need at the right time, enabling them to live their best life. It will also be a place where professionals can connect, collaborate and learn ensuring services are joined-up and effective.

The service will offer a range of support to parents and carers and children and young people with autism in Barnet. The service offer could include:

- Advice support and signposting to the autism community pre and post diagnosis

- Weekly drop ins

- Social groups for autistic young people and those who love and care for them.

- Calendar of monthly workshops on specific issues addressing the needs of parent carers/ adults

- Behaviour surgeries for parents

- Autism Training to partner organisations

The Autism Support Worker roles provide access, support, outreach and reception services within an Children & Young people’s Autism Hub, and support to the Hub Manager. The role is responsible for ensuring that services delivered in the hub are effectively supported, monitored and focused to meet the needs of autistic children 0-19 Years and their families.

We are looking for a values-driven candidate with previous experience of working with and supporting children and young people and families. Knowledge and experience of working with autism is preferred but an understanding of SEN/LD will be essential.

You will have a great team of people around you and the opportunity to be a part of an innovative wellbeing project which will make enhance the offer for the Autism Community of Barnet.

Main Responsibilities:

· Provide an efficient and welcoming access point for families accessing a range of services at the CYP Autism hub, working as part of a team of staff providing support for effective service delivery.

· Provide and facilitate advice, guidance and signposting to families accessing the Autism Hub. This may be via telephone, email or in person.

· Support and manage a small caseload of 15-20 families requiring a ‘medium’ level of bespoke support and interventions, ensuring clear aims and goals are set and then empowering the children/family to achieve these.

· Host and/or co-host drop-in sessions, coffee mornings and/ or information sessions for CYP and families on different associated topics connected to autism. This will include facilitating peer support sessions and co delivered ‘workshops’ with partners on different themes.

· Provide effective administrative support to the Hub Business Manager, carrying out administrative duties as directed.

· Support the identification and registration of families with children 0-19 Years within the Hub, working alongside 0-19 Early Help Practitioners and Barnet CSC to encourage and monitor access to provision to ensure that emerging needs are met at the earliest opportunity and access data is correctly recorded and up to date.

· Ensure that activities, access and registration details are captured on RfA’s databases, supporting the Hub Manager to collate data and ensure accurate recording.

· Support the identification, monitoring and planning for eligible families and children within Barnet CSC to advise eligible families of the Hub, it’s services and support and the services available via other partners to ensure maximum take up and access of the service.

· Ensure that any families requiring additional support are flagged up with the Hub Manager and Barnet CSC staff to maintain an effective link to more targeted support and providing continuity of intervention.

· Ensure that local families are given opportunities to become involved in the planning and delivery of services, particularly those in need of support.

· Support meeting and venue booking arrangements, providing administrative support for hub staff, meetings, taking responsibility for sending out invitations, compilation of packs, papers and minute-taking.

· Take responsibility for own role in child protection, parenting, health and safety and premises issues and other related functions to contribute to a co-ordinated team approach to child safety and well-being.

· Undertake training and development necessary to develop in your role as an autism specialist.

· The role requires direct contact with a range of families accessing services. The role will involve working with different partner agencies.

· Some travel may be required across Barnet. 

· Uphold and adhere to the values of RfA at all time.

· Ensure there is always compliance with RfA’s safeguarding policies and procedures.

· All staff are expected to promote equality in the workplace and in our services.

· Undertake any other duties asked of you that are commensurate with your grade.

Flexible working:

Some occasional evening and weekend work will be required.

Person Specification

Skills and experience

Essential

Experience of working successfully in a people service delivery position

Good level of practical skills in dealing with families and children in a supportive environment

An understanding/ awareness/ or lived experience of autism

An understanding of safeguarding in a CYP delivery context

Experience of working successfully in an administrative role

Experience of effective public contact

Skills in communicating effectively with members of the public

Ability to provide effective access to services at the Autism Hub and in the community

Experience of data collection, IT and monitoring processes

Clear understanding of data collection systems and operations

Ability to support data and administrative systems under direction

Ability to carry out clear processes which monitor and measure performance

An understanding of partnership and multi-agency working and an ability to work well alongside colleagues with different roles and experiences

Previous experience of working within a coproduction lens

An understanding of own role in supporting the operational requirements of a multi-disciplinary service

Experience of running groups with autistic young people/adults and/or parent/carers

A general understanding of quality frameworks around people service delivery 

Values driven and with a passion to make a difference to the lives of those whose voices are often marginalised.

Knowledge of the local services in Barnet

Neuroaffirmative approach to autism with demonstrable passion to work with autistic community.

Standard skills expected of all staff

Excellent communication skills (written and verbal) adaptable to different populations including: colleagues, external professionals, service users, families, volunteers, donors

Strong organisational and prioritisation skills

Good understanding of Safeguarding 

IT skills: proficient with Office 365

Self-starter and able to work independently, using own initiative

Non-judgemental, compassionate

Training in the Children’s Act and Child Protection is also required however this could be provided if a strong candidate meets all the above criteria.

Confidentiality

You will have access to confidential information concerning families and other service users and will be required to maintain confidentiality at all times.

Staff Benefits

90% of our staff say that Resources for Autism is “a great place to work”.

Not only will the work you do ensure we are making vital differences and inspiring others, but our other benefits also include:

· flexible working patterns with the option to work in a hybrid way (only available for some roles)

· 25 days of leave (pro rata for part time roles) each year plus bank holidays and an additional 3 days with 1 being your birthday and 2 further celebration days

· access to ongoing training and progress in the areas that interest you

· access to our wellbeing initiatives and an Employee Assistance Programme

· enrolment on to our pension scheme

· a supportive, warm and fun working environment made up of values driven people who are passionate about changing the world for autistic people

· Free tea and coffee on site

· Free on site parking in west midlands. Please note London has very limited options

· Statutory sick pay for all staff except zero hour contracts

Application process:

To apply, please send a one-page covering letter and your CV to our current Head of People via email.

To discuss the role informally, please email us.

We particularly welcome applications from global majority candidates, LGBTQIA+ candidates and disabled candidates, because we would like to increase the representation of these groups at Resources for Autism. We want to do this because we know greater diversity will lead to even greater results for our community. 

As you would expect, we are a neuro-affirming employer, with a strengths and rights based approach to neurodiversity which affirms neurodivergent identity – we don’t want to “fix” or “cure” autism, and we don’t see it as a “disability” however we do recognise it can be “disabling”. We are working to improve the ways in which we recruit and support neurodiverse employees and those with lived experience of neurodiversity. 

RfA is a Disability Confidant employer and candidates who meet the minimum essential criteria, that have a disability will be guaranteed an interview. 

Deadline for applications: 8th January 2025

Interviews:  week beginning 20th January and 27th January

About Outward

For almost 50 years, Outward has been a leading provider of high-quality support and care services to people with support needs in London. We are committed to empowering the people we support to live fulfilling lives and make positive choices. At the heart of everything we do are our core values: engaging, enabling, and empowering.

About the Role

We are seeking an experienced and visionary Head of Service, Care & Support to join our senior management team. This new pivotal role involves leading the operational delivery and growth of our Care & Support services, ensuring they are innovative, flexible, and of the highest quality.

The successful candidate will work closely with the Director of Care and Support to implement strategic objectives, manage stakeholder relationships, and oversee compliance with internal and external quality standards. You will also lead on organisational change, financial performance, and the development of services to meet the needs of the people we support.

If you are passionate about transforming lives of people with a leaning disability or autism and have a proven track record in managing care services, this role offers an exciting opportunity to make a real difference.

Key Responsibilities

• Lead the planning, delivery, and evaluation of high-quality services across Care & Support.
• Oversee budgets, ensuring sound financial performance and value for money.
• Build and maintain strong relationships with commissioners and other stakeholders.
• Develop and manage teams, fostering a culture of excellence and continuous improvement.
• Monitor quality and compliance, addressing any issues proactively.
• Provide effective line management to Area Managers and other senior staff.
• Support organisational growth by identifying and delivering new business opportunities.

Full JD is available on request.

Requirements:

Essential (E):

• Right to work in the UK.
• Ability to commute to the Outward office (N17) five days a week, if required.

• Proven experience managing high-quality services for vulnerable people.
• Extensive knowledge of care regulations, funding mechanisms, and legal frameworks.
• Strong leadership skills, with a track record of successful change management.
• Exceptional communication and interpersonal skills, including report writing.
• Demonstrable financial management skills, including budgeting and service pricing.

Desirable (D):

• Professional qualifications in care, management, or a related field.
• Post-graduate degree or diploma in a related field, such as Social Care, Leadership, or Healthcare Management​.
• Registration with a professional body in a relevant discipline (e.g., social work, healthcare).
• Experience in co-production, involving people supported and their families in designing and delivering services.
• Ability to secure grant funding or develop successful proposals for projects.
• Knowledge of trends and innovations in the care sector, including digital transformation initiatives.
• Ability to develop and execute strategies to address gaps in service provision.
• A sharp commercial focus with the ability to balance financial sustainability and quality care.

Employee Benefits

We value everything our staff do for the people we support, so we provide a great benefits package:

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)

• Computing Scheme

• Credit Union Scheme

• Cycle-to-Work Scheme

• Death in Service Benefit

• Health Assured – Employee Assistance Programme

• Eye care Vouchers

• Flu Jab Reimbursement

• Long Service Awards

• Pension Scheme

• Purchase Additional Annual Leave

• Refer-a-Friend Scheme

• Retirements

• Loans (including season tickets and parking permit loans)

• Blue Light Card

How to Apply

If you are ready to take on this exciting leadership role and have the skills and experience we are looking for, please submit an application by following the link below:

Closing Date for all Applications is Monday 13th January 2025

Interviews will be held week commencing Monday 27th January 2025.

We reserve the right to close the vacancy early if we receive sufficient applications, so apply early!

Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services for successful candidates. This will be fully subsided by Outward.

We are committed to equal opportunities and welcome applications from all sections of the community.

As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application.

We believe that everyone deserves to be supported in their mental health needs and we have a part to play in that. Our work is guided by our values of:

Openness  |  Belonging  |  Strength  |  Collaboration

Our purpose is to create space where mental health comes first. We do this through working in partnership with other agencies and providing services in a trauma-informed way. This role will work collaboratively within Manchester City Council’s multi-disciplinary Thriving Families Team to support families where children are open to Child Protection or Child In Need Plans, to ensure that young people and their families are better able to access appropriate support services for their mental health leading to improved mental health.

We believe in the power of listening and being heard. The Mental Health Practitioner will build collaborative and kind relationships where people feel heard and understood, enabling people to access services and navigate routes to support. Referrals are received directly from the Thriving Families Team Manager and the Mental Health Practitioner will offer a range of support to families including 1:1 psycho-social support, community advocacy, making onward referrals, communicating with community, primary and secondary health care and assisting people in addressing practical needs.

Salary: £31,331 p.a.

Contract: Initially for 24 months (extension possible dependent upon funding)

Hours:  35 hours per week

Base: Harpurhey Council District Offices plus, Manchester Mind office at the Zion Centre Hulme and Home/Community work

The type of skills and knowledge that are important to us are:

· Experience of working with the whole family and collaboratively with other agencies to improve mental health.

· Knowledge about various ways to provide emotional and therapeutic support for people.

· Ability to work in an open and positive way that builds kind relationships and is receptive to and appreciative of the skills and talents of everyone.

Application documents can be downloaded from our website. Applications must be received by 10am on Monday 13th January.

Manchester Mind is striving to be an equal opportunities employer and welcomes applications from all sections of the community. Manchester Mind sees it as a positive advantage if you have experience of mental health issues and/or have used mental health services, or had experience of volunteering.