Family Development Worker Jobs in Manchester
Are you passionate about making a real difference in the lives of people living with Dementia or mild cognitive impairment?
Do you:
- enjoy working with groups of older people?
- have excellent communication skills?
- enjoy fostering creativity and independence?
- want to deliver life-enhancing programmes?
Age UK Mid Mersey has just been awarded National Lottery funding to develop and deliver evidence-based Maintenance Cognitive Stimulation Therapy (MCST) group programmes for older people experiencing cognitive impairment or who are diagnosed with mild to moderate dementia. MCST is a weekly group programme for people living with mild to moderate dementia or cognitive impairment. Group members take part in meaningful and stimulating activities, proven to help maintain memory and mental functioning. The groups provide a fun, supportive environment where people can build new friendships.
The programme will be overseen by an MCST Team Leader and delivered by a team of four MCST Facilitators, who will work in delivery pairs, and two carers support workers. One MCST Facilitator pair will deliver 2 group sessions a week in Halton and Warrington and the other pair in St Helens and Knowsley.
We are recruiting four part-time MCST Facilitators who will work in delivery pairs. One pair will deliver group programmes in Halton and Warrington and be based in our Runcorn Office. The other pair will deliver programmes in St Helens and Knowsley and be based at our head office in St Helens.
The facilitators will work closely with the MCST Team Leader to plan and deliver MCST programmes in their two Boroughs. Each programme will run for 12 weeks and will consist of four-hour activity sessions with a shared lunch. Facilitators will adapt the session delivery to meet the needs and specific interests of group participants ensuring the sessions are engaging and meaningful.
Facilitators will also work closely with the carers support workers and ensure that joined up support is provided to participants and their significant others.
Travel across Mid-Mersey is expected so the post holder must have access to their own vehicle and a full clean driving licence.
Full training in MCST will be provided alongside comprehensive induction and role specific training.
Full job details are contained within the supporting Job Description and Person Specification.
Actual Salary for 15hrs £10,722 per annum (£25,020 FTE)
Application Process:
To apply, please visit our website to complete an Age UK Mid Mersey Employee Application form, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).
To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, your personal details will be excluded prior to shortlisting.
Age UK Mid Mersey is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application form, and if offered the post, we will require two employment references including your current or most recent employer.
The post is also subject to an Enhanced DBS Certificate.
Closing Date: 23:59 on Sunday 26th January 2025
Interview Dates: Interviews will be held w/c 3rd February 2025
Age UK Mid Mersey exists to promote improved quality of life and empowerment for people aged 50+ and their carers.
Age UK Mid Mersey are offering a great opportunity to join our professional, innovative and dedicated team to help launch a new lottery funded Maintenance Cognitive Stimulation Therapy (MCST) programme in Mid Mersey’s four boroughs: Halton, Knowsley, St Helens and Warrington.
Maintenance Cognitive Stimulation Therapy (MCST) is a weekly group programme for people living with mild to moderate dementia or cognitive impairment.
Group members take part in meaningful and stimulating activities, proven to help maintain memory and mental functioning. The groups provide a fun, supportive environment where people can build new friendships.
Activities include:
- discussions
- word games
- quizzes
- physical activities
- creative and musical activities.
Cognitive Stimulation is the only non-drug treatment recommended to improve cognition, independence and well-being by the National Institute for Health and Care Excellence (NICE).
Alongside the MCST group sessions the programme will also provide advice, information and facilitated peer support for the carers of groups members.
The MCST Team Leader will lead a small team of MCST group facilitators, Carer Support workers and volunteers.
The Team Leader will plan programmes, provide support and supervision to staff, and ensure compliance with relevant guidelines and standards. They will be responsible for undertaking initial assessment visits with clients in their own homes to ensure the MCST programme is appropriate for them.
Travel across Mid-Mersey is expected so the post holder must have access to their own vehicle and a full clean driving licence.
Full training in MCST will be provided alongside management training and mentoring.
Full job details are contained within the supporting Job Description and Person Specification.
Actual Salary for 21hrs £16,200 per annum (£26,700 FTE)
Application Process:
To apply, please visit our website to complete an Age UK Mid Mersey Employee Application form, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).
To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, your personal details will be excluded prior to shortlisting.
Age UK Mid Mersey is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application form, and if offered the post, we will require two employment references including your current or most recent employer.
The post is also subject to an Enhanced DBS Certificate.
Closing Date: 23:59 on Sunday 26th January 2025
Interview Dates: Interviews will be held w/c 3rd February 2025
Age UK Mid Mersey exists to promote improved quality of life and empowerment for people aged 50+ and their carers.
The client requests no contact from agencies or media sales.
Location: This role can be based from Birmingham, Manchester, Leeds, Liverpool or Newcastle
For more information or to apply, please click 'apply now' to be directed to our website.
Are you a passionate advocate for 18–30-year-old entrepreneurs? Do you have what it takes to help them bring their business dreams to life? The King's Trust is calling for someone just like you to join our dynamic team and make a real impact.
At The King's Trust, we're on a mission to empower young people and foster the next generation of business leaders. We believe in turning dreams into reality and providing unwavering support to young entrepreneurs.
As a Youth Development Lead – Enterprise, your mission is to be the driving force behind young entrepreneurs' success stories. The Enterprise programmes aim is to support young people interested in self-employment to explore and test their ideas, write business plans and start their own businesses or achieve alternative outcomes in education, training, volunteering or work.
You'll be the guiding light for a caseload of young people, helping them successfully launch their business ideas and work towards those vital business start targets. We also won’t have you sitting still as travel will be required, exploring your local area to assist in the programme delivery of our Exploring Enterprise course as needed. The delivery can be a mix of online, in-centre or out in the community.
Crafting robust and viable business plans will be your forte. Cash flow forecasts, personal survival budgets, and sector-specific insights are all part of your toolkit. Plus, your knack for providing positive and constructive feedback will help these ideas flourish. Funding applications? You've got it covered!
Attention to detail is your superpower and you’ll be passionate about inspiring change. At The Trust, we're strong advocates for fostering an inclusive workplace, and it would be fantastic if you share that passion too.
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need Youth Development Leads?
Last year, we helped more than 40,000 Young People, with every three in four moving into a positive outcome for either work, education or training. Youth Development Leads play a crucial role in supporting young people, no matter the young person's background or current circumstances, to fulfil their full potential. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Youth Development Leads!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Unless the location of the role is remote, the Youth Development Lead role requires a combination of office days and working from home.
- You can volunteer for and/or attend events – music festivals, The King's Trust Awards, active events etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- Cycle-to-Work Scheme
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
Equal Opportunities
Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives.
We are looking for people who can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.
We’re a Stonewall Diversity Champion and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network).
Safeguarding
The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks by the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.
A NOTE FOR RECRUITMENT AGENCIES:
We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!
Req ID: 3155
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
We are looking for passionate individuals to work in the National Counter Trafficking Centre.Are you ready to improve the lives of young people affected by modern slavery, do you have Immigration, Social Care, or Criminal Justice Experience? If you have answered yes then we are waiting to hear from you!
We have several full-time roles available (37 hours per week) they will be Home Based with potential for extensive travel within each region.
Salary - £27,573 - £36,389 plus £312 per annum Office at Home Allowance.
If you are interested in applying for these roles, you must have a current driving licence and use of a car. We are looking for people to join our team who live in the following area's:
- Kent
What are the responsibilities of the Independent Child Trafficking Guardian:
Support for Children: Independent Child Trafficking Guardians support children who have experienced trafficking and exploitation, working alongside other professionals to ensure that children receive appropriate support in line with their needs.
Within this role some of your responsibilities will be:
- Supporting professionals, including Social Workers, Police, Youth Justice Teams, Foster Carers and Residential Support Workers, to identify children exploited through modern slavery and refer them into the Service
- Provide advice, guidance and information about child trafficking and initial safety planning to professionals through 1:1 case consultations or attendance at multi-agency meetings
- Develop initial needs assessments and action plans
- Support practitioners from partner agencies to meet the needs of children who have experienced trafficking and exploitation
- Manage a substantial caseload of young people supported through direct and indirect work, working within the requirements of service Key Performance Indicators and in line with Home Office Guidance.
- Support children through face-to-face contact and online platforms using creative approaches to ensure that children receive an excellent standard of specialist support within the boundaries of the role.
- Identify and respond to safeguarding, alerting managers to concerns and working with staff from partner agencies to deliver a robust safeguarding response.
We will be holding a drop in session on Monday 20th January at 10am or Wednesday 22nd January at 4.30pm. Everyone is welcome to attend to find out more about Barnardo's National Counter Trafficking Centre and the role Independent Child Trafficking Guardian. There will be an opportunity to meet some of team and ask questions about the service and the role.
Join the meeting now - Monday 20th January 2025
Meeting ID: 344 180 159 317
Passcode: Bb6SY3fy
Join the meeting now - Wednesday 22nd January 2025
Meeting ID: 356 340 337 039
Passcode: G6LB3QF7
Although this contract has a permanent status, please be aware that this post is subject to funding currently to 31 March 2026 and therefore should this funding not be extended further, you may be subject to a redundancy consultation or a TUPE arrangement.
This contract is due to expire on 31 March 2026.
When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document. This should be done with an understanding of the context of the service described.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date and as we fill vacancies the geographical areas may change. We recommend that you apply for this role as soon as possible
Pay & Reward Framework
We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.
For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay.
Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We have an exciting opportunity to join All Ways Network as Charity Support Officer
Are you passionate about supporting the Muslim community in the UK? Do you want to use your skills to empower small grassroot groups? Can you lead and support charities to become more fundable?
We are looking for Charity Support Officer to support AWN with delivery, understanding of the grassroots charity sector and management of our current services and to build upon our existing database. If you are proactive, organised and enjoy building relationships with different people, we want you to hear from you.
Location: Remote with some travel
Hours: Full-time (35 hours a week)
Salary: Starting salary £26k
About the role
The Charity Support Worker (CSO) will be the face of AWN and the first point of contact for grassroots organisations looking for support and guidance. Expanding AWN’s existing reach and building the awareness of AWN’s services as we try to support as many not for profits working with Muslim communities in the UK as possible.
We desire someone with:
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Knowledge and understanding of the challenges facing Muslim community living in the UK.
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Knowledge of not-for-profits/charities
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Knowledge of Grantmaking sector /Funding opportunities
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Experience of working in small, dynamic teams
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Experience supporting grassroots charities and understanding the contexts in which they operate.
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Have some knowledge of area of work but not exclusive to:
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Women
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Health & Wellbeing
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Youth
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Homeless & Poverty
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Family Services
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Sport/ fitness
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Religious settings
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Crime/Gangs
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Prisoners and Ex-Offenders
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Refugees/Asylum seekers
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Many more…
Key Responsibilities but not limited to:
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Reaching out and building relationships with organisations who meet our criteria (charities, grantmakers, other organisations, local Council across the UK
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Carry out an initial needs assessment to identify NFPs organisational strengths and weaknesses and funding needs.
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Develop and oversee an action plan based on needs assessment.
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Lead networking sessions and assist in organising AWN events
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Promoting AWN’s services and activities
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Maintain CRM records, write case studies, obtain feedback and contribute to service development.
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Managing projects to help grow the network
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To assist and liaise with Bid Writer and additional staff members joining the team where there may be some crossover tasks
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Attend networking events to promote AWN’s work and services.
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Other tasks which are relevant to the role as AWN grows
Skills set/Person spec:
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Experience working for an infrastructure org or similar
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Ability to manage workload well
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Ability to communicate well to stakeholders from diverse backgrounds and cultures
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Ability to take initiative and work independently
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Experience in governance, understanding of writing bid applications, and any other applicable charity service
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Experience and ability to speak in large groups
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Excellent written and verbal skills and able to communicate with people whose English is a second language
The benefits of the role includes:
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Flexible and hybrid (home/on location) working arrangements
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Opportunity to grow with and shape the role,
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Investment in your professional development,
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An incredibly supportive group of staff and Board and
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Experience first-hand the impact your work makes from our thriving, well-located community base
Deadline is Friday 31st January 2025 at 12pm
Interviews will be held in the first 2 weeks of February 2025. Successful candidates will be notified of dates.
Happy to have a chat about the job role before applying.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Support Coordinator
This is an exciting opportunity to join the team in South Warwickshire, including Rugby. We’re looking for enthusiastic, motivated and well organised individuals to join the team in delivering a comprehensive Stroke Recovery Service across the region.
This is an exciting home based opportunity working with stroke survivors and their families to support them following a stroke.
Position: S11228 Stroke Support Coordinator (two positions)
Location: Home-based South Warwickshire, including Rugby. Extensive travel will be required as part of this role (will include team meetings and other work-related meetings)
Hours: 35 hours per week
Salary: Circa £26,700 per annum
Contract: This is a fixed-term contract until 31 March 2026. Our services are contracted, we currently have funding for this contract until 31 March 2026.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: Sunday 26 January 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Date: Week commencing 10 February 2025.
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to the Stroke Service Delivery Coach, the coordinators will work with the local Health and Social Care services to receive referrals and support stroke survivors and their carers. As a coordinator you will provide personalised information, advice and support with regular reviews throughout.
Key responsibilities will include:
• Working with the local Health and Social services to receive referrals to support stroke survivors and their careers
• Providing personalised information, advice and support to address any needs identified
• Completing Needs Assessments with stroke survivors and supporting them to develop a stroke recovery plan
• Providing regular reviews to support people in establishing and achieving their own personal goals.
About You
You will:
• Have a background in a caring and/or charity profession supporting people with disabilities
• Be able to demonstrate previous experience of working collaboratively with other organisations to achieve joint ambitions.
• Have experience of working with people who may have additional communication support needs
• Have the ability to use basic Microsoft system
This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.
To fulfil the role you must be resident in the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further
information on the role.
Please submit your CV and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.
Finding strength through support
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
Everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
The charity provides specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
Join the only charity in the UK providing lifelong support for all stroke survivors and their families, providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
The team are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of our supporters and donors that this vital support can be provided.
The Association is driven by ambition to improve the lives of everyone affected by stroke. This means they are determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of its people. Guided by an approach to solving inequity in stroke, the organisation is prioritising listening to, and learning from, lived experience across the charity.
The organisation is working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. Particularly from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the charity works.
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and is committed to continuously improving its diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Health, Health Care, Support Worker, Care Worker, Social Care Support Worker, Residential Support Worker, Relief Support Worker, Support Worker Disabilities, Day Centre Support Worker, Rehabilitation Support Worker, Night Support Worker, Stroke Support Worker, Disability, Disability Support, Stroke. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Are you a Media and PR professional who wants to use your skills to help support young people and their families to deal with the impact of cancer, both during and beyond treatment?
Charity People is partnering with Young Lives vs. Cancer to recruit an interim part time Media and PR Officer to join their team.
Joining the Media Team at a key time as the organisation embarks on the first stage of its North Star vision which will see them working with partner organisations to close gaps in the current provision of care for young people and their families by 2035.
Contract: Nine month interim role, four days (28 hours) per week
Salary: £34,616 FTE (outside London); £36,512 FTE (London)
Location: Home based with some travel to London or Bristol - ideally around one to two days per month
Closing date for applications: midnight on Sunday 19th January
Interviews will be held remotely week commencing: 27th January
This is an important role where you will lead on communicating a portfolio of key areas of Young Lives vs Cancer's policy work, fundraising activities and services, to a wide range of audiences, identifying reactive opportunities and through targeted media campaigns.
Core responsibilities within the role will include:
- Manage media partnerships such as national media fundraising appeals or campaigns
- Establish quality effective relationships with a wide range of stakeholders including Media and News outlets, journalists and charity partners
- Participate in the reactive news desk rota, responding to urgent media enquiries and providing advice to staff and senior managers
- Take advantage of opportunities to provide and publish reactive comment, opinion and content in a timely manner to involve Young Lives vs Cancer in news stories and debates that align with the charity's priorities
- Brief national, regional and local media (print, broadcast and online) on Young Lives vs Cancer and its activities. Support the Head of Media and PR to implement reputation management plans
- Brief staff spokespeople (including senior staff and specialist social workers) ahead of media interviews to ensure they are prepared and ready to speak on message
- Use data and research to engage media and news outlets
- Produce messaging, position statements, prepare for media interviews and deal with complex reactive press enquiries
- Contribute to the development and delivery of the charity's strategic media plan - lead a strategic development priority area, working across the team and organisation
- Develop and implement creative, effective media plans for campaigns and projects, in-line with the charity's overall strategic objectives
- Gather and develop stories and take a proactive role in identifying opportunities in online and offline media to place news and feature stories on Young Lives vs Cancer activities, campaigns, and services
- Initiate and maintain good working relationships with a network of editors, journalists and broadcasters, especially within the health, education and social care media, and ensure they are briefed appropriately on Young Lives vs Cancer activities and issues
- Write press releases, features, articles, opinion pieces and statements; ensuring these reflect Young Lives vs Cancer's values and key messages.
- Work closely with the Brand and Marketing Communications team to understand local business priorities and effectively coordinate and plan activity.
The Media and PR Officer will have previous experience of working in a Media and PR role. The successful candidate will have a thorough understanding of media monitoring and evaluation; the ability to engage positively with a wide range of internal and external stakeholders; excellent storytelling ability; and the ability to translate complex information in clear, understandable messages.
You'll be a creative and innovative thinker and you'll demonstrate Young Lives Vs Cancer's values: you are brave; you are confident; you have integrity; and together, across all levels and with our external partners, we are one team.
How to apply
The application process is CV and Supporting Questions. If you would like to apply for this role or for an informal confidential, please apply via the link below with a copy of your CV or email Alice Wood at Charity People for the pack and full details on the application process.
Due to the festive break, we'll be starting to contact potential candidates from the 6th January 2025.
We want you to have every opportunity to demonstrate your skills, ability, and potential. Please inform Alice if you require any assistance or adjustment to help ensure the application process works for you.
At Charity People, we match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
Salary: £40-£45k pro rata
Hours: 28
Job Type: Part time
Contract Type: Permanent
Role Purpose:
This role oversees a team of community support workers and volunteers, ensuring smooth day-to-day operations. As part of a small, dynamic team, the Service Delivery Manager will contribute to fundraising, communications, and event management, while supporting the Director of Operations, Engagement, and Services in executing strategic priorities.
Key Responsibilities:
Operational Management
- Oversee the daily operations of community support services, ensuring the effective delivery of support to individuals affected by MCAS.
- Lead and manage a large team of volunteers, working with the HR team to coordinate recruitment, onboarding, and ongoing training to maintain high service standards.
- Support core functions including fundraising, communications and events, to ensure operational efficiency and delivery of integrated campaigns.
- Monitor and evaluate service delivery, ensuring that objectives and key performance indicators (KPIs) are met and that the charity complies with relevant regulations and best practices.
- Assist in the development and implementation of operational policies, procedures, and systems to streamline processes and enhance service quality.
Team Leadership & Volunteer Management
- Provide day-to-day support and supervision to community support team, offering guidance, performance management, and development opportunities.
- Act as the primary team manager for volunteers, ensuring they receive support to feel valued, supported, and engaged in their roles.
- Organise regular volunteer meetings and training sessions to ensure alignment with our client's mission and objectives.
- Support volunteer retention and recognition efforts.
Fundraising, Communications & Events
- Work closely with the Director of Operations to support fundraising initiatives, including donor engagement, event planning, and community outreach activities.
- Contribute to the development and delivery of communications campaigns, ensuring consistent messaging across all channels.
- Assist in the planning and execution of events, including community support activities, fundraising events, and awareness-raising initiatives.
Collaboration and Stakeholder Management
- Develop and maintain relationships with key stakeholders, including service users, volunteers, healthcare professionals, and partners.
- Collaborate with the wider team to identify opportunities for service improvement and growth.
- Represent our client at external meetings, events, and networking opportunities to raise awareness of the charity and its work.
Person Specification:
Essential:
- Proven experience in operations management, preferably within a charity or community services setting.
- Experience managing and supporting volunteers and/or staff.
- Strong leadership and people management skills, with the ability to motivate and engage a team.
- Excellent organisational skills with the ability to multitask and manage competing priorities in a fast-paced environment.
- Strong communication skills, both written and verbal, with experience in stakeholder management.
- A collaborative and flexible approach, with a willingness to support multiple functions such as fundraising, comms, and events.
- Proficiency in using Microsoft Office, project management tools, and CRM systems.
- Commitment to the mission and values of our client.
Desirable:
- Experience in fundraising, communications, and/or event management.
- Knowledge or lived experience of Mast Cell Activation Syndrome or experience working within the healthcare or chronic illness sectors.
Benefits:
- Flexible working hours and remote working options.
- Professional development opportunities.
- Being part of a passionate and supportive team dedicated to making a difference in the lives of those affected by MCAS.
- 8% pension contribution
- Christmas closure
- 25 days annual leave plus bank holidays (pro rata)
Bringing the Mast Cell Activation Syndrome community together
Our client is a small UK rare disease charity. Our client established at the end of 2015 to respond to Mast Cell Activation Syndrome (MCAS). MCAS is a crippling, unpredictable and frightening condition affecting the immune system. Sufferers from MCAS have “wrongly programmed” immune systems that react to a wide range of triggers including food, drink, stress, temperature and many others. The effects range from unpleasant allergic reactions, through to an overall debilitation resulting in people being unable to leave their houses. It was first recognised internationally in 1990, with a set of diagnostic criteria agreed in 2011, but is little known or understood in the UK, where incidence seems to be increasing. Here patients can wait 3-5 years for a diagnosis, often receive very little knowledge or help from within the medical establishment and can find themselves in a frightening limbo.
Their mission is to provide support for MCAS patients & their families; to bring the MCAS community together and create a cohesive voice; to lobby for awareness, universally available diagnosis and the best possible care for MCAS patients; and to inspire increased research into mast cell activation and related conditions, to improve understanding and treatment.
REF-218976