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The Senior Email Channel Officer is a critical role and responsible for the end-to-end delivery of email and SMS communications, ensuring campaigns and automated journeys are planned, built, tested, and deployed on time. The role ensures supporters receive timely, relevant and engaging communications that strengthen their relationship with the charity and drive meaningful action. The post holder will have strong experience using email marketing platforms in achieving KPI’s such as improved campaign engagement metrics; improved automated journeys to increase retention, reactivation and income; delivering email accuracy and quality; and contributing to the overall Supporter Experience Strategy to build lifetime value through more supporters, staying longer and doing more.

This is a 9-month FTC

 Key Responsibilities:

 Campaign and Automation Journey Planning & Delivery

· Owning the end-to-end delivery of email and SMS campaigns, including planning, building and testing high-quality communications to support fundraising, supporter engagement and other organisational priorities such as newsletter updates, sporting, campaigning, and appeal actions.

· Advise and deliver automated email journeys that welcome, retain, steward and reactivate supporters, building performance knowledge and insight that can be replicated across different supporter products and journeys.

· Support the Email Channel Manager in the planning and prioritisation of the Email and SMS channel calendar, ensuring effective delivery of campaign activity.

· Work with data and CRM teams to improve trigger logic, personalisation and segmentation, using your audience understanding to incorporate targeting and personalisation using customer data and dynamic content logic.

· Ensure all communications meet agreed quality standards through rigorous pre-deployment testing, including content, personalisation, segmentation, links, rendering and customer journey checks.

· Advise on the integration of email within multi-channel campaigns (e.g. email, SMS, Whatsapp, direct mail, social and telephone)

· Manage campaign workflows and delivery timelines, working with stakeholders to ensure requirements, approvals and dependencies are clearly understood and delivered to schedule.

Reporting, Performance & Insight

· Monitor performance and continuously refine journeys to improve conversion, engagement and lifetime value.

· Work with Business Intelligence, Insight and Digital Analytics teams to produce regular reports on email performance, offering clear insights and recommendations.

· Use A/B testing, segmentation and behavioural insights to drive continuous improvement.

· Ensure activity aligns with KPIs around engagement, retention, income and supporter satisfaction.

 Data, Compliance & Quality Assurance

· Ensure all email activity is fully compliant with GDPR, PECR, consent and internal data governance.

· Working closely with the website team, carry out thorough QA across content, links, rendering and segmentation before deployment.

· Champion accessibility, inclusive language and best‑practice UX within email design.

Collaboration & Stakeholder Management

· Work closely with internal teams needing email support, advising on best practice, delivery approach and channel suitability.

· Build effective working relationships with stakeholders across fundraising, marketing, supporter engagement, data, digital and analytics teams.

· Translate campaign briefs and business requirements into actionable delivery plans, providing expertise on channel capabilities, timelines, segmentation and automation.

· Liaise with platform and technology partners to troubleshoot issues and support continuous improvement.

Platform & Technical Ownership

· Strong use of ESP email and automation platforms such as Dotdigital, Salesforce Marketing Cloud, or equivalent to build and optimise emails and journeys.

· Support the development of templates, modules, reusable assets and stronger processes. Contribute to platform migrations or upgrades, ensuring smooth transitions and improved capability.

· Identify and implement workflow improvements between the Supporter Experience and Data teams to increase effectiveness and reduce lead times for campaign deployment.

Continuous Improvement & Ways of Working

· Work alongside another Senior Email Officer with championing email channel best practise to uphold high quality assurance and executional standards.

· Act as a trusted channel specialist, advising stakeholders and ensuring communications are deliverable, compliant and customer-focused.

· Create and maintain documentation of learnings, processes, ways of working and results where required.

· Identify opportunities to improve campaign workflows, automation and operational efficiency.

Knowledge, Skills and Experience:

· Significant experience delivering end-to-end email and/or SMS campaigns and automated journeys in a fundraising, marketing or digital environment.

· Strong experience building, testing, quality assuring and deploying customer communications.

· Hands‑on experience with email marketing platforms and CRM systems.

· Proven track record of improving performance through testing and optimisation.

· Experience working with stakeholders to plan and deliver campaigns from brief to execution.

· Experience working with data teams and segmentation logic.

· Familiarity with behavioural insights or loyalty‑building techniques.

· Strong understanding of email best‑practice, including accessibility, personalisation and UX.

· Knowledge of GDPR, PECR and data governance standards.

· Strong attention to detail with the ability to conduct thorough testing and quality assurance across customer communications.

· Strong analytical skills with ability to turn insight into action.

· Have experience with interpreting and using reporting tools (Google Analytics, PowerBI, Lookerstudio or equivalent).

· Ability to manage multiple projects with competing deadlines.

· Ability to work collaboratively across teams and managing stakeholders.

· Comfortable working autonomously, prioritising delivery.

· Proactive mindset, self-starter and passionate about customer-first communication.

· Excellent attention to detail and organisational skills.

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £37,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 9th August 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us at via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

Job Summary 
 
To manage and ensure control of the funding, financial and corporate resources of the Charity to ensure a financially secure service, delivering value for money. 

Work with the Co-Directors to advise and develop the financial strategy, model new projects, prepare annual and project budgets, and report on financial performance, contributing to the overall future strategic direction of the Charity.

Manage the day-to-day finances for the Charity. Ensure all aspects of the financial systems are accurate and up to date, including banking, sales and purchase ledgers, payroll and cash management.

The postholder is expected to foster excellent working relationships with all staff, volunteers, senior colleagues and trustees. 

The postholder will be expected to attend the following meeting groups: 

• Monthly All Staff: regular attendance 

• GDPR/Data Working Group 

• Finance and Income Generation (FING) Committee Meetings 

• Responsibilities to and attendance at all other meetings: attendance only as and when required and/or at the direction of the Co-Directors 

Key Responsibilities 

• Supervision and management of Senior Finance & Admin Officer (SFAO) 

• Day to Day Financial Management 

• Provision of accurate reports to Board and senior managers 

• Payroll, Pensions, and Tax Management overview and control 

• Budget Process Management 

• Statutory Reporting & Charity compliance 

• Account Management – Key Suppliers/Contractors 

• Financial Risk Management 

• Governance support to FING Committee and Trustees 

Core External Relationships 

• Payroll Provider 

• TPT Pensions 

• HMRC 

• All Banks 

• Charity Commission 

• Companies House 

• Charity Auditors 

• IT Contractor & Insurers 

Day to Day Financial Management 

• Regularly review and maintain financial policies and procedures. 

• Review the monthly reconciliations carried out by the SFAO thereby ensuring all transactions are properly and efficiently recorded. 

• Oversee the management and appropriate allocation of Restricted Funds, ensuring the monies are allocated according to the donor’s wishes and ensure that records are always maintained 

• Regularly review and make recommendations for improvements to financial controls and ensuring methods are documented and made clear to staff.

• Support with funding bids and reports back to donors 

• Management of all charity bank accounts, acting as authorised signatory with Banks 

Payroll, Pensions and Tax Management 

• Supervise the payroll process carried out by SFAO 

• Responsible for the effective management Charity’s Pension Scheme

• Ensure payments to HMRC are made accurately and on time, and ensure all available allowances are claimed. 

Budget Process Management 

• Take the lead on preparing the Annual Budget, working closely with SLT to capture all spending plans Develop and run a process which is thorough, consistent and inclusive of all managers. 

• Alongside the Co-Director, present the Draft Budget to Board for approval 

• Present monthly management accounts and Cost Centre reports for all managers

• Work closely with all SLT to ensure they fully understand their budgets and ongoing organisational performance against budget 

• Monitor variations against spend and integrate within an overall Cashflow analysis 

• Recommend corrective actions to Co- Directors and/or Board as necessary 

Statutory Reporting & Charity compliance 

• Act as lead member of staff with the Charity’s Auditors 

• Oversee the preparation of the Annual Accounts plus any supporting papers required to enable an efficient and effective annual audit to take place 

• Maintain fixed asset register and inventory of all equipment contracts/agreements 

• Ensure the Charity is fully compliant with statutory bodies and key external institutions, and act as lead on behalf of the charity with the following bodies: 

• Charity Commission 

• Companies House 

• Pensions Regulator 

• HMRC 

• Valuation Office 

• All Banks 
   

Account Management – Key Suppliers/Contractors 

Insurance 

• Take the lead in managing the insurance renewals process, and ensure that a comprehensive suite of insurances is in place to cover key risks across the Charity 
   

Financial Risk Management 

• Ensure appropriate financial risk management techniques and controls are in place at strategic and operational levels. 

• Develop, update and produce long term cashflow forecasts to evidence that the Charity can operate as a going concern. 

• Provide up-to-date dashboards and reports of the financial position, projections and scenarios, considering the financial implications of alternative business models, advice on new and current business income generation initiatives and analysis of financial risk and performance. 

• Work with the Co-Directors, to ensure that the appropriate processes are in place for the long-term financial viability of the charity, advising on the financial consequences of proposed actions 
   

Governance support to FING Committee and Trustees 

• Assist the Chair of FING Committee (Treasurer) 

• Prepare all associated papers and minutes 

• Prepare finance papers for Treasurer to deliver to Board of Trustees 

• Attend Board of Trustees meetings and present information as requested 
   

General 

• Postholder to adhere to their relevant Code of Ethics as laid down by their professional body, being mindful that adherence to the code takes precedence over charity policy and practice should a conflict ever arise. [NB Sections A + C of the current professional code are applicable.]

• Keep abreast of financial developments across the charity sector and ensure any opportunities for tax reliefs, cost reduction, value for money and more effective systems are seized as appropriate.

• Undertake any other duties as determined by the Co-Directors. 

 
Personal Specification 

• Personally committed to Caring in Bristol’s vision and values and collaboration-focused method of work. 

• Committed to reflection and learning, including sharing failures and uncertainties; openly taking feedback from the team and members of the community on your behaviour and work. 

• Bring ideas for improvements and is open and honest in all communications where relevant and appropriate. 

• Awareness of your own needs: the homelessness sector can be challenging – you will be good at knowing your limits under pressure and will be confident to ask for help when you need it. You will receive support from your team, and we are keen to nurture an environment where no-one feels worried about asking for help or support when they need it. 

• Resilience working under pressure, ability, and willingness to both give and take constructive feedback. 

• Willingness to work the extra hours where needed, with a flexible working policy. 

• Growing levels of self-awareness, including an understanding of how your background has shaped the opportunities afforded to you and how you relate to people from different backgrounds to you. 

• Willing to develop emotional intelligence, including a growing ability to empathise with and appreciate others, creating opportunities for those you work with to grow. 

• A passion for social justice and to change Bristol for the better. 

Essential 

• Minimum part qualified accountant or qualified by experience with strong financial management experience, with an ability to understand the practical impact of finance decisions and processes across the whole charity. 

• Specialist knowledge of Charities required, including Charity SORP guidance and procedures, underpinned by strong theoretical knowledge and practical experience. 

• Ability to work with the Co-directors to lead the formulation of long-term financial plans and strategies which will influence the long-term direction of the charity. 

• Experience in developing major finance policy development. 

• Experience in budgeting and financial planning.

• Experience in management accounting. 

• Ability to receive, process and provide highly complex or sensitive financial information including ability to analyse and clearly communicate financial information.

• Strong IT skills including the Microsoft Office suite, in particular Excel, and experience of using databases. 

• Solid organisational skills including consistency, accuracy, and an eye for detail. 

• Experience of line management and supporting and developing staff. 

• Knowledge and understanding of Equity, Diversity & Inclusion practices. 

Desirable  

• Experience in using QuickBooks accounting software is desirable or transferrable knowledge of similar online accounting packages. 

RESPONSIBILITIES:

Fundraising Delivery

· Deliver challenge and community fundraising campaigns and events that achieve agreed income and participation targets.

· Support the Community & Challenge Events Manager with the delivery and stewardship of Back Up's London Marathon programme, taking ownership of agreed areas of delivery.

· Support delivery of The Push, No Limits Ride, Do the Loop and other Back Up Challenge Events.

· Deliver accessible, inclusive Community fundraising opportunities.

· Coordinate suppliers, volunteers and event logistics.

· Maintain accurate CRM and financial records.

Supporter Experience & Stewardship

· Build long-term supporter relationships that maximise fundraising, retention and lifetime value.

· Coach and motivate supporters to exceed fundraising targets.

· Deliver timely stewardship, thanking and impact reporting.

· Identify opportunities to improve supporter experience, fundraising performance and operational efficiency, making recommendations to the Community & Challenge Events Manager.

Planning, Performance & Insight

· Monitor recruitment, participation, fundraising and stewardship KPIs across the community and challenge fundraising portfolio.

· Maintain accurate supporter records, event information and financial data within the CRM and fundraising platforms.

· Produce performance reports and updates for the Community & Challenge Events Manager.

· Gather and share supporter feedback and learning to help evaluate and continually improve fundraising activities.

· Support the effective administration and evaluation of fundraising activities, ensuring accurate reporting and compliance with fundraising policies and procedures.

Collaboration

· Work with Communications & Marketing on recruitment and stewardship.

· Work with Services to engage participants and volunteers.

· Support Corporate Partnerships.

· Champion fundraising across the organisation.

The above list is not exclusive or exhaustive, and the post holder will be required to undertake such duties as may reasonably be expected within the scope of this role.

PERSON SPECIFICATION:

Essential:

· Experience delivering community or challenge fundraising.

· Excellent supporter stewardship skills.

· Experience achieving income targets and KPIs.

· Strong project management and organisational skills.

· Experience with CRM systems and online fundraising platforms

· Ability to use data and insight.

· Creative, proactive and collaborative.

· Commitment to inclusive and accessible fundraising.

· Willingness to work occasional evenings and weekends.

Desirable:

· Experience delivering London Marathon or other mass participation events.

· Experience working with volunteers.

· Experience working with people with lived experience of disability/health conditions

· Knowledge of fundraising regulation.

· Experience with Salesforce, Fundraise Up, Raisley and Enthuse platforms

· Understanding of spinal cord injury or disability sector.

RLSS UK are currently recruiting for a Compliance Administrator (Audit). The ideal candidate will be detail‑driven, confident, and proactive, to help us maintain the highest standards across our Approved Training Centres and Providers, qualification delivery, and regulatory obligations. This is an exciting opportunity for someone who thrives on ensuring excellence and has a passion for doing things right.

In this role, you will:

• Conduct scheduled and ad‑hoc audits for our Approved Training Centres and Providers
• Ensure compliance with RLSS UK policies, qualification frameworks, and industry best practice
• Support the Line Manager with meeting regulatory obligations
• Provide clear, constructive feedback and support to Approved Training Centres and Providers to help them achieve and maintain compliance
• Contribute to continuous improvement of our quality assurance systems
   

We’re looking for someone who has:

• Experience conducting audits or quality assurance reviews
• Strong understanding of regulatory environments or working with regulators
• Excellent communication skills with the ability to guide and support Approved Training Centres and Providers
• A professional and supportive approach, ensuring all interactions align with high customer service standards
• A methodical and objective approach, with strong attention to detail
• Strong organisational skills with the ability to juggle multiple priorities and meet deadlines
  
   

ROLE OVERVIEW

As an Awarding Organisation, Regulated and Non-Regulated qualifications generate a significant percentage of the Society’s income, and therefore are vital to the charity’s future financial stability. Key to maintaining this important area of work is to ensure that the qualifications, Approved Training Centres (ATC), and Providers (ATP) remain compliant with the requirements of the Regulators (such as OFQUAL).

The post holder will take responsibility for carrying out key administrative processes and tasks to ensure RLSS UK and its ATC/P continue to operate to the highest standards.

CORE RESPONSIBILITIES

• Plan, organise, and conduct audits of ATC/P, ensuring compliance with regulatory frameworks and organisational standards.
• Review and verify documentation and processes, identifying non-compliance and recommending corrective actions.
• Prepare detailed audit reports, highlighting findings, risks, and improvement opportunities.
• Monitor implementation of corrective actions and follow-up audits to ensure sustained compliance.
• Collaborate with External Quality Assurance teams to schedule and manage audit activities, ensuring timely completion and consistency.
• Support investigations into malpractice and maladministration where audit findings indicate potential breaches, providing evidence and recommendations.
  
  
   

KEY TASKS AND RESPONSIBILITIES

Compliance

• Conduct desk-based audits of ATC/Ps, ensuring compliance with RLSS UK Qualifications, standards, policies, and regulatory frameworks.
• Review documentation such as assessment records, Internal Quality Assurance sampling, safeguarding policies, and conflict of interest declarations, to identify risks and promote best practice.
• Assist in maintaining Direct Claim Status for ATC/Ps, including supporting reviews and escalation protocols.
• Support ATC/P approval processes, ensuring documentation checks and onboarding align with RLSS UK processes.
• Compile and analyse audit data, providing summaries to inform continuous improvement.
• Ensure compliance in Reasonable Adjustments and Special Considerations, offering guidance under established procedures.
• Maintain auditable records of all audit activity, provider status, and compliance outcomes in line with GDPR and regulatory standards.
• Assist with audit scheduling, prioritising high-risk providers and aligning with quality assurance timelines.
• Contribute to the development of audit tools and templates, supporting continuous improvements.
• Provide evidence for complaints, malpractice, and maladministration cases, escalating to the line manager as required.
• Respond to compliance queries via all communication channels ensuring timely and accurate support.
   

General

• Demonstrate and uphold the society’s values and behavioural standards at all times.
• Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up to date documentation as part of RLSS UK’s compliance programme.
• Proactively participate in the Society’s equality, diversity, and inclusion (EDI) initiatives and training, and to promote a culture of respect and inclusion for all staff and customers.
• All other duties reasonably associated with your role, as directed by the line manager.
   

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in the light of the changing needs of the organisation.

PERSON SPECIFICATION

Essential Relevant Experience, Skills and/or Aptitudes

• Previous experience in administration, customer service, and auditing processes.
• Good attention to detail and organisation skills
• Ability to multi-task and manage time effectively
• Be self-motivated and a self-starter
• Ability to effectively work in a team and individually
• Strong computer skills, including proficiency using Microsoft Office

IDEAL STRENGTHS FOR THE ROLE

• Efficiency
• Detail Orientation
• Resilience
• Common Sense
• Self Confidence
• Enthusiasm
• Relationship Building

YOUR APPLICATION

Please send your CV and a Cover Letter (no more than 300-words) outlining why you should be our next Compliance Administrator (Audit).

Closing Date – 5:00pm, Monday 3rd August 2026

Interview Date – Tuesday 11th and Wednesday 12th August 2026, at our Worcester Head Office (subject to change)

WHAT RLSS UK CAN OFFER YOU

• Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday
• Private Healthcare Plan*
• Enhanced Society Sick Pay*
• Eye Care*
• Employee Assistance Programme
• Life Assurance Scheme
• Salary Sacrifice Pension Scheme*
• Discounts available including high street brands, entertainment, eating out and more
• Free RLSS UK Membership
• Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine
• Free on-site parking when working from HQ
• Company events and socials

*Subject to eligibility criteria

Should you wish to discuss the role, any adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help.

RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.

Job Title: Head Chef – Felix’s Kitchen (Production Kitchen)

Reporting To: Kitchen Manager

Salary Range: £40,000 – 45,000

Contract Type: Permanent 

Location: Felix’s Kitchen, Thomas Road, Industrial Estate, Poplar, London 

Hours/Days per week: 37.5 hours per week, 4-day compressed hours pattern available Monday – Saturday operation, (mainly Monday – Friday role) 

We are Felix

We bring people together to rescue, repurpose, and share surplus food that would otherwise go to waste, turning an environmental problem into a social opportunity. 

Together with 16 other independent charities, 18,000 volunteers, and thousands of partners, we are the UK’s food rescue network, supporting 1.5 million people across the country.

We are about fuller plates, fuller communities, and fuller lives.

Our Mind Sets 

SAFETY FIRST – ONE TEAM ONE MISSION – BUILD TRUST IN EVERY INTERACTION – GROWING TOGETHER

Purpose of the Job 

We are looking for the Head Chef to play a key role leading the team at Felix’s Kitchen to continue and grow on the success of the last four years of operations. 

Felix’s Kitchen opened in 2021 and has grown its impact and output since then, to now be a one-of-a-kind kitchen producing 4.5-5 thousand ready meals 6 days a week made from surplus ingredients. 

No two days will ever be the same, we work with surplus ingredients meaning each dish is unique and based on the incredible seasonal surplus ingredients we have received into out Poplar Depot based next to the kitchen. We have a core team of staff who run the operation but our work force in made up volunteers who support all aspects of our kitchen operations. 

The new Head Chef will line manage the chef team of roughly 10 people and be working in our main production kitchen every day, leading the team from the front, setting the standards and organising the days production. 

Whilst managing, planning and leading are the core of the role it is a hands-on role working in the kitchen to achieve the daily production targets, setting the standards and cooking new recipes each day. 

Duties and Responsibilities 

• Lead the Kitchen side of the operation on a day-to-day basis, setting the prep, packing and cooking schedules for the day(s) ahead 

• Support the team from the front in delivering the days output objectives and problem solving across the kitchen operation 

• Line Manage the Kitchen team, focussed on the daily management but also working on people and team management alongside the kitchen manager

• Work alongside the kitchen management team to ensure all H&S, Food Safety and HACCP standards are met & monitored effectively 

• Participate in all external Health & Safety and Food Safety audits and carry out internal audits/checklist 

• Be accountable for the creation of unique recipe and spec sheets every day and managing the team to do so 

• Create and monitor the packing list for the packing team to produce the final meal products, ensuring accurate labelling and allergen information is given Monitorand control inbound food supplies, ensuring the ingredients are used effectively and safely 

• Maintaining cleanliness standards throughout the kitchen and food storage areas 

• Working alongside the kitchen manager on improving quality, quantity and consistency of Felix Meals 

• Ensure the team can provide a hot lunch for the staff at Poplar each day from our surplus ingredients 

• Working to support the volunteers in the kitchen, with hands on instructions and overall experience management.

Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time. 

Person Specification 

Felix’s Kitchen is a truly unique operation; we are looking for someone with experience cooking in a large production operation however people skills, working style and personality are the most important part of this role. 

Being able to adapt and plan on the go is essential, enjoying knowing that each day will require a tweak to the plan and approaching this in a posistive manner is key. Being excited by the joy and the challenge of working with surplus food, adapting recipes and plans with the team. 

You will be working with a diverse team of staff and volunteers, being open to meeting new people everyday and supporting them with your experience and knowledge. Ensuring our standards are always met but the volunteer experience is enjoyable and productive. 

Being passionate about food insecurity, supporting communities and surplus food is essential, we are passionate about what we do and even more importantly why we do it. 

Driving the standards within the team and operation whilst maintaining a posistive working environment and a culture of inclusivity throughout everything you do. 

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence

Essential Criteria 

• Experience leading a team as a head chef (or similar) in a kitchen operation

• Cooking in a professional production kitchen or large-scale operation 

• Level 3 or higher Food Safety Training (fresh courses will be provided) 

• Current or previous training in HACCP, Risk Assessments, Allergen awareness

• Knowledge on how to create and/or implement a HACCP Plan 

• Confidence in the ability to create recipes daily, with a base experience and knowledge to facilitate this 

We reserve the right to close advertisements early and we might assess candidates and arranging interview as applications come in, so please apply as soon as possible, to avoid missing out on this opportunity.

Recruitment timeline

We reserve the right to close advertisements early and we might assess candidates and arranging interview as applications come in, so please apply as soon as possible, to avoid missing out on this opportunity.  

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.

We're looking for a passionate, compassionate and resilient Support Worker to join our Learning Disabilities Social Care Service in Kent

£26,228.00 per annum, working 37.5 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
* Free DBS
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The working pattern for this role is: - 7.30am-3pm, 2.30pm-10pm, 7.30am-10pm

What you'll do:
* Supporting the customer to undertake a full timetable of preferred activities including sport and leisure activities, attending community groups, visiting local amenities, and introducing them to new activities to expand their horizons and networks;
* Developing the customer's independent living skills and involving them in all aspects of maintaining and developing their home, including cooking, shopping, cleaning and decorating;
* Enabling the customer to keep up with the important people in their life and to meet new people with shared interests;
* Supporting the customer to communicate their wants and needs, and communicating with them in a person-centred way;
* Supporting the customer to manage their anxieties and frustrations, using Positive Behaviour Support and Autism-specific approaches;
* Collating a range of behavioural data and essential paperwork to be analysed within our local management structure;
* Driving the customer to activities using the customer's vehicle, in rotation with the wider team;
* Communicating with family members and a range of other key stakeholders including social work, psychology and commissioning teams;

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments

What you'll bring:
Essential
? NVQ Level 2 or equivalent
? Minimum 2 years of experience working with customers with Autism/Challenging Behaviour/learning disabilities and supporting them in line with a PBS framework

Desirable
? Has some experience in Trauma Informed care
? Has some experience in working with people with Mental health
? Driving licence and a willingness to drive as part of support duties

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job Description

The Peer Recovery Worker will support people who are sleeping rough, at risk of rough
sleeping, or going through important stages in housing and recovery. The main purpose
of this role is to help reduce the harm caused by rough sleeping.

You will listen, build trust, give practical help and share clear information. You will help
people connect with the right support, including housing, health care, drug and alcohol
services, benefits advice, community groups, and services based at WSUP.

WSUP is not a drug and alcohol treatment provider, so this role does not involve
clinical treatment or specialist interventions. Instead, you will help people understand
their options, prepare for appointments, overcome barriers and stay connected with
services that can meet their needs.

You do not need to have all the answers.

We are looking for someone who is kind, reliable, calm and able to support people
without judgement. We welcome applications from people who have lived experience of homelessness,
addiction or recovery, and who feel ready to use that experience to support others
safely and positively.

Key Responsibilities
 

Engagement

• Build trusting and respectful relationships with people experiencing roughsleeping, homelessness, substance use, poor mental health or social isolation.
• Engage people in the Target Priority Group cohort through drop-ins, planned appointments, informal conversations and outreach.
• Provide emotional and practical support, listening and helping people feel heard.
• Use lived experience, where appropriate, to build connection, reduce stigma and inspire hope.
• Encourage people who may be unsure about housing, treatment or other support to explore their options at their own pace.
• Maintain contact during periods of disengagement, relapse, crisis or transition, within the boundaries of the role.
• Help people identify their own goals, strengths and next steps.
• Support or co-facilitate peer, recovery or wellbeing activities where appropriate.

Practical support and navigation

• Provide clear, accurate information about local treatment, health, housing, benefits and community services.
• Introduce people to co-located services at WSUP and help them understand what each service can offer.
• Provide warm handovers and accompany people to appointments where this is helpful, agreed and within the service plan.
• Help people with practical tasks such as phone calls, forms, identification, benefits enquiries and gathering information for appointments.
• Work closely with treatment, outreach, housing, health and other partners so that support is coordinated and responsibilities are clear.
• Advocate for people when stigma, exclusion or difficult processes create barriers to support.
• Support people at key transition points, including moving from the street into accommodation, leaving hospital, prison or treatment, or returning to services after disengagement.
• Help people connect with local groups, activities and community support that may improve wellbeing and reduce isolation. 

Recording, safety and outcomes

• Record all contacts, actions, referrals, risks and outcomes accurately and promptly on WSUP's case management system.
• Complete triage/ONS4 wellbeing monitoring at the agreed stages.
• Complete ERSRAT monitoring across the newly registered guests, active caseload, including baseline information and follow-up reviews.
• Identify safeguarding concerns, immediate risks and changes in a person's situation, and report or escalate them without delay.
• Follow WSUP procedures on confidentiality, consent, information sharing, lone working, incidents, professional boundaries and health and safety.
• Contribute to support plans, case reviews and multi-agency discussions.
• Help collect guest feedback, case studies and evidence of outcomes, with appropriate consent. 

Working with co-located services

• Welcome and introduce people to visiting and co-located professionals.
• Help guests prepare for conversations with treatment, housing, health, benefits and other services.
• Share relevant information in line with WSUP policies and procedures.
• Follow up agreed actions and help guests understand what will happen next.
• Avoid taking over duties that belong to specialist, statutory or treatment providers. 

Person Specification
Essential skills & experience

• Experience of supporting people affected by homelessness, rough sleeping, substance use, poor mental health or other disadvantages.
• Ability to build trusting relationships with people who may have had poor experiences of services.
• Good listening, communication and practical problem-solving skills.
• Ability to explain information clearly and support people to make their own choices.
• Ability to work positively with colleagues, co-located services and external partners.
• Ability to maintain clear professional boundaries.
• Ability to recognise and respond to safeguarding and risk concerns.
• Ability to organise a varied workload and keep accurate records.
• Commitment to equality, inclusion and non-judgemental practice.
• Willingness to work flexibly, including outreach and occasional evening or weekend work where agreed. 

Desirable skills & experience

• Personal lived experience of substance use, recovery, homelessness or related issues, with the ability to use this experience safely and appropriately.
• Peer mentor or peer support training or qualification.
• Experience of helping people access treatment, health, housing or community services.
• Knowledge of local services in Greenwich or South East London.
• Basic computer skills. Training and support can be provided. 

The role focuses on building and maintaining strong relationships with partner organisations, supporting firms throughout their participation in the Suicide Prevention Action Lab (SPAL) programme, and ensuring they remain motivated, accountable, and on track to deliver their commitments.

We’re bringing together six representatives from financial services firms to explore ways to improve support for customers experiencing suicidality. The Partnerships Officer will play a key role in supporting the delivery of the SPAL, working closely with participating firms to assist them in developing, testing, and implementing practical changes to help prevent suicidality. 

The Partnerships Officer will manage relationships with multiple firms simultaneously, each at a different stage in their journey to testing and embedding new and improved approaches to identifying and supporting customers experiencing or at risk of suicidality. Success in the role requires excellent organisation, persistence, and relationship management skills, alongside the ability to understand the challenges and competing demands faced by participating firms and to support them in maintaining momentum and delivering results.

This is an excellent opportunity for someone looking to develop their skills in partnership management, stakeholder engagement and influencing change within organisations. The role offers significant autonomy and responsibility, with opportunities to build expertise, lead stakeholder relationships, and contribute directly to the SPAL’s growth and impact.

While the role will predominantly focus on the SPAL, the postholder will also contribute to the continued development of the wider Action Labs research-to-impact offer.

Key tasks in the role will include:

• Acting as the primary day-to-day contact for participating firms, building strong and productive relationships throughout their involvement in the SPAL. Coordinating and supporting consultancy and coaching meetings with participating firms.
• Developing and maintaining a strong working knowledge of emerging Action Lab research insights. Applying research insights in discussions with firms, supporting them in translating evidence into new or improved tools, processes and communications.
• Supporting a portfolio of firm representatives simultaneously, ensuring each remains engaged, motivated and on track to deliver against agreed objectives and milestones.
• Developing a strong understanding of participating firms' priorities, pressures and operational realities, using this insight to provide effective support.
• Building and maintaining relationships with external stakeholders beyond participating firms, and developing strong internal relationships, proactively sharing insights and intelligence from Action Labs to maximise our organisational impact.
• Identifying opportunities to raise the profile of the Action Lab research-to-impact model, including relevant conferences, speaking opportunities and awards.

About the opportunity 
 

You will help drive the quality and impact of our key stage 2 (KS2), key stage 3 (KS3) and key stage 4 (KS4) English tutoring programmes through improving our English resources. You will create training materials and provide advice and support to our volunteers and our (mostly) non-teaching staff members who manage these volunteer tutors day to day. You will be engaged in our AI tutoring pilot including undertaking pedagogical reviews of potential English AI tutoring tools.

Deadline: Sunday, 26th July
Interviews: Monday, 3rd August 2026
Start date: Ideally, Thursday, 1st October 2026
Contract and hours: 0.6FTE (all year) or 0.8FTE (term time only), 12-month fixed-term maternity cover contract. A full working week is 37.5 hours.

Duties and responsibilities
 

• Following a defined brief, generate improvements to our KS4 English curriculum resources to enable pilot testing in AY26.27 Summer Term.
• Maintain our KS2 - KS4 English curriculum resources to ensure volunteer tutors have high quality materials to use in sessions.
• Support Action Tutoring’s Programme Department to provide and respond to requests for additional materials for tutoring sessions, particularly English sessions.
• Design and deliver online English-focused training for volunteer tutors so that subject knowledge is secure within the tutor community.
• Provide advice and support, including some direct tutor communications, on subject-specific matters for Action Tutoring staff who manage volunteer tutors.
• Engage and support Action Tutoring’s AI research including by undertaking pedagogical reviews of AI tutoring tools and supporting with tool development. 

Person specification

Qualification criteria:

We are looking for someone who is/has:
 

• Qualified (QTS) secondary school teacher of English 
• At least two year’s teaching experience in English state schools with an understanding of the barriers facing disadvantaged pupils

We are looking for the following attributes, though you might be more experienced in some areas than others:
 

• Experience designing and formatting curriculum resources to support learning, either for print or digital use
• Understanding of the different pedagogical approaches required in small-group learning compared to classroom teaching, with a robust understanding of tutoring as a mechanism for supporting pupil personalised learning
• Willingness to learn and become confident in the KS2 English curriculum
• Able to communicate pedagogy in jargon free, accessible ways to non-specialists
• Empathetic and skilled at providing feedback in a sensitive but constructive way
• Organised with strong time-management skills, able to independently manage a varied range of tasks and responsibilities
• Good attention to detail with administrative tasks, able to follow instructions well with a working understanding of the importance of data privacy
• Adaptable and open to learning with a passion for self-improvement, proactively seeking opportunities to develop and upskill
• Commitment to Action Tutoring’s Mission
• Committed to diversity, equity and inclusion (DEI)
• Committed to promoting and safeguarding the welfare of children

You will likely be more successful in this role if you: 
 

• Experience delivering training or CPD to adults with energy and confidence, able to engage attendees, facilitate discussion and manage time effectively
• Experience as a private, school-based or volunteer tutor or experience of teaching exam resit classes
• Evidence-based knowledge of how children and adults learn online compared to in person
• Provided coaching or mentoring to trainee teachers
• Experience as a GCSE English examiner

Who we are: Brake is the national, acclaimed charity delivering the National Road Victim Service, a specialist, accredited, UK-wide support service for road victims, delivering case-managed care for anyone who has been bereaved or seriously injured in a road crash or who is supporting a road crash victim.

Not your average job: This is a highly specialised frontline role supporting people affected by traumatic road deaths and life-changing injuries. We are seeking candidates with a strong understanding of trauma-informed practice and experience supporting people through the impact of traumatic bereavement and/or injury.

You will provide a specialist trauma-informed and bereavement-informed approach to care, helping individuals and families navigate the immediate and long-term impact of sudden loss or catastrophic injury. You will undertake a comprehensive needs, risk and safety assessment from which a bespoke support plan will be agreed with the person and/or families, ensuring that immediate wellbeing needs, vulnerabilities and safeguarding considerations are identified and addressed.

By joining this role, you will make a profound difference to individuals and families during their most difficult moments, helping them regain stability, access practical and emotional support, and navigate the complexities of the criminal justice or coronial process with guidance and care.

Take a look at our comprehensive job description for more details.

What we offer:

- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)

- Birthday day off (taken any time)

- Enhanced sick pay and compassionate leave

- Death in service benefit

- Pension

- Employee Assistance Programme

- Flexible working

- A rewarding role with purpose

- Be part of a skilled, friendly team with an engaged Board of Trustees 

Who you are: We need energised and resilient self-starters with experience in supporting traumatic grief and post-traumatic stress. a background in providing high-quality emotional support and advocacy. Experience in the following sectors often provides a robust toolkit of high-level transferable skills: Police or criminal justice roles, family liaison, counselling or trauma support, health and social care, casework in any related field

Specifically seeking candidates with:

- Experience with people affected by trauma, sudden bereavement, or serious injury

- Understanding of trauma-informed practice and ability to provide support sensitively

- Experience identifying and responding to safeguarding and vulnerability concerns

- Strong advocacy skills ability to act as a powerful voice for service users, expertly navigating external networks, assemble resources and cross-functional support where required.

About us: At Brake, we are committed to creating a truly inclusive workplace where all colleagues feel valued, respected, and supported. We welcome applications from all backgrounds and life experiences, and particularly encourage candidates from the global majority, LGBTQIA+ community, and people with disabilities to apply.

We believe that diverse perspectives strengthen our work and enable us to deliver the best possible support to individuals and families affected by road trauma. As a proud Disability Confident employer, we don’t want you to ‘fit’ our culture, we want you to enrich it

If you are passionate about making a difference and share our vision for a world where no one is killed on our roads, we want to hear from you.

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points or driving convictions on their licence at interview.

An enhanced DBS check is required due to the sensitive nature of our service.

Join us today and be part of the solution! 

In Wales, fewer than one in three students leave school each year without a standard pass (grade C or above) in GCSE English and maths. This rises to over one in two for young people from disadvantaged backgrounds. The scale of the challenge at 16 extends into adulthood. The most recent survey of adult literacy and numeracy skills, which took place in 2010, found that a third of adults do not have literacy skills at level 2 (GCSE) or above and over three quarters do not have numeracy skills at or above this level. Lacking gateway qualifications locks people out of many opportunities for education and employment and is associated with adverse outcomes for learning potential, health and well-being.  

Get Further exists to change this. Since 2028 our charity has delivered a series of interventions in England that help disadvantaged learners in Further Education to secure gateway English and maths qualifications that unlock opportunities. These interventions include our award-winning GCSE Resit Tuition Programme for those resitting GCSEs, our Functional Skills Tuition Programme, supporting those on or aspiring to undertake apprenticeship programmes, and our resources and training for post-16 English and maths teachers. We are now excited to be expanding our provision into Wales with post-16 GCSE English and maths tuition support. You can read about the impact of our interventions here.  

OUR TEAM, VALUES AND BENEFITS   

Our central team currently comprises some 40 members, all motivated to reduce educational disadvantage and ensure young people get the gateway qualifications they need to succeed. We currently employ over 100 active tutors. Our main office is in Kings Cross, London, although we also have team members based in Wales, Yorkshire, Birmingham and elsewhere. We share our office with another educational charity, Axiom Maths.   

We promote a supportive, collaborative, and inclusive working environment and are guided by our core values. These values are at the heart of our organisation’s personality  

At Get Further, we are:  

• BOLD We are bold and unafraid to go against the grain.  

• OPTIMISTIC We are optimistic through setbacks, retaining a sense of possibility in the face of challenges.  

• AMBITIOUS We are ambitious for students who are yet to achieve gateway English and maths qualifications.  

• TENACIOUS We are tenacious in our drive to achieve impact for the students we support.   

Our benefits include:  

• 36 days of holidays per year (including bank holidays)  

• Ongoing learning and development opportunities  

• Flexible hybrid and remote working  

• Cycle to work scheme  

• Employee Assistance Programme   

• Termly ‘in-person’ team development days at our offices in London  

• The opportunity to work in a progressive and socially conscious, growing organisation where we can have an outsized impact on its success and development. 

ROLE DESCRIPTION   

As a Senior Programme Coordinator, you will lead the day-to-day delivery across a portfolio of partner colleges. Acting as the main point of contact for students, tutors and college staff, you will build strong working relationships, maintain a consistent on-site presence and ensure programmes are delivered smoothly, professionally and in line with agreed standards and KPIs. 

You will take ownership of programme performance across your portfolio, with a particular focus on student enrolment, attendance, and session dosage targets. You will oversee programme logistics, monitor delivery quality, and work proactively to maximise student participation and tutor effectiveness. This role requires strong organisational skills, attention to detail and the ability to respond quickly and effectively to operational challenges. 

You will also play an important role in maintaining high-quality partnerships with colleges, ensuring stakeholders receive clear communication, accurate reporting and responsive support throughout programme delivery. Alongside this, you will contribute to wider organisational priorities, including safeguarding, tutor development, programme improvement and initiatives that strengthen student outcomes.

As a Senior Programme Coordinator, you will be expected to role model best practice to the wider Programme Coordinator team, working collaboratively to problem solve, and work with your Programme Manager to ensure strategic approaches to meeting KPIs. This is a highly collaborative, delivery-focused role suited to someone who enjoys a challenge, is confident managing relationships, working independently on-site and driving consistent programme performance across multiple settings. 

MAIN DUTIES AND RESPONSIBILITIES

Programme Coordination and Delivery 

• Manage a portfolio of up to 300 students, maintaining consistent engagement and supporting delivery against enrolment, attendance and session dosage KPIs. 

• Monitor programme performance against KPIs, ensuring accurate record-keeping in Salesforce and timely interventions where targets are at risk. 

• Lead the set-up and launch of programmes across your college portfolio, ensuring timetables, staffing and operational arrangements are confirmed.

• Maintain a strong on-site presence across partner colleges, a minimum of three days per week, focusing on student engagement, tutor quality, and relationship management. 

• Maximise programme capacity by maintaining strong student recruitment and retention across your portfolio, filling available tutoring places promptly and having a waiting list of students where needed. 

• Maintain a strong focus on safeguarding, prioritising the safety and wellbeing of the young people and adults we work with, at all times. 

• Role model best practice to the wider Programme Coordination team. 

Tutor Performance and Quality Assurance 

• Oversee tutor session delivery across your portfolio, ensuring sessions are delivered to a consistently high standard and in line with programme expectations. 

• Conduct regular check-ins with tutors and Lead Tutors to review tuition quality, provide clear feedback, and address any delivery concerns promptly.

• Carry out session observations and quality assurance activities to support high-quality delivery and continuous tutor development. 

• Ensure tutors are fully prepared for delivery, with access to the resources, information and facilities required to run effective sessions.

College Relationships and Programme Operations 

• Build and maintain strong working relationships with college staff to support effective programme delivery and day-to-day operational coordination. 

• Manage programme logistics across your portfolio, including timetabling, room bookings, and coordination of delivery requirement.

• Maintain regular communication with key college stakeholders, providing clear updates on delivery, attendance and student outcomes. 

• Support accurate and timely data collection, and reporting across your programmes to ensure reliable evaluation and performance tracking. 

• Contribute to partnership retention and future programme planning by supporting contract renewal discussions and identifying opportunities for growth. 

Continuous Improvement and Organisational Contribution  

• Identify and implement improvements to programme operations, student engagement and tutor effectiveness across your portfolio.

• Respond proactively to operational challenges, using sound judgement to resolve issues efficiently and maintain high-quality delivery.

• Contribute to wider organisational priorities, including facilitation of tutor training, student and tutor communications, and initiatives that improve student attendance, engagement and outcomes, as required.

• Take ownership of agreed projects and contribute to the ongoing development of systems, processes and programme quality across the organisation.

Championing Get Further’s Vision and Values 

• Represent Get Further professionally in all interactions with colleges, tutors, internal and external stakeholders.

• Maintain a high standard of accuracy and attention to detail across programme data, reporting and operational processes. 

• Work collaboratively with colleagues across the organisation to support strategic priorities and the mission to tackle educational inequality.

• Embody Get Further’s values in your work, role modelling this behaviour to the wider Porgramme Coordination team. 

HOW TO APPLY

Your application must include:   

• A CV of no more than 2 sides of A4; and   

• A supporting statement which includes your answers to the following four questions:   

1. Why do you want to work for Get Further? (250 words)

1. Can you describe your experience in handling a range of different priorities with deadlines. (300 words) 

1. Can you describe a time you were highly motivated to achieve success. What inspired you, and what impact did your efforts have? (300) 

1. What two aspects of the role would be the biggest challenge for you, how would you resolve these challenges and what support would you need? (300) 

Please submit your application via our website: Jobs - Get Further by 9am on Wednesday 29th July. Incomplete applications will not be processed.   

Next stages of recruitment

First round of interviews will take place on the Tuesday 4th August. These will take place online. 

Second round of interviews will take place Thursday 13th August in person, in London. You will be able to expense your travel for this interview. 

This is a UK-based post and applicants must be living in and have the right to work the UK; if applicable please detail your visa status in your application. Due to our status as a charity, we regret that we are unable to provide visa sponsorship for this role. Get Further is an equal opportunities employer and will not discriminate against any candidate on the basis of any characteristic protected by the Equality Act 2010. 

We are looking for passionate practitioners to provide proactive support to individuals impacted by gambling harms. As part of our team you will deliver and develop our offer of gambling support and play a key role in engaging and inspiring a range of diverse communities.

Facilitate referrals, provide advice / guidance, assessment, brief and structured interventions, and group programmes to individuals experiencing difficulties with gambling.

“If you have experience working in the Drug & Alcohol, Mental Health or Supported Housing sectors, we recognise that you bring valuable transferable skills that can be effectively applied to supporting those experiencing Gambling Harms.”

We have roles available in the North East and Yorkshire & Humber regions.

North East: Focus on support for adults, working peripatetically across the North East and including travel to the service’s Gambling Hub in Sunderland.

Yorkshire & Humber: Focus on support for young poeple 16-24,working peripatetically within the community in Yorkshire & Humber.

Do you have?

• A professional Diploma (Level 4) or equivalent in a relevant field e.g. Health and Social Care, Counselling, Psychology.
• Experience of providing 1-1 or group support in a community setting.
• A passion for developing and delivering quality community services, working in partnership to develop reciprocal relationships with other services and organisations.

If so, we want to hear from you!

NECA offers;

As a local charity, we provide purposeful work complemented by a comprehensive induction and onboarding program. To support your professional growth, you will have access to Skills for Health training, alongside the following employee benefits;

• Enjoy a 35-hour work week (full time).
• Hybrid working.
• Flexibility in start/finish times.
• Free Staff Parking.
• Scottish Widows pension.
• Employee Assistance Programme.
• Private Medical Insurance.
• 24/7 digital wellbeing platform with gym and wellness studio.
• BenefitHub retail & lifestyle discounts + Eligibility for charity worker discounts.
• Two times death-in-service benefit.
• Access to PayCare healthcare cash plan.
• 4.8 weeks of annual leave (rising to 6 after a year) plus bank holidays.
• Occupational Sick Pay Scheme.

Help transform access to healthcare for people experiencing homelessness in Islington 

Thank you for your interest in joining Groundswell. 

We're looking for someone who believes everyone should be able to access healthcare with dignity, whatever their circumstances. 

As our new Homeless Health Peer Advocacy (HHPA) Caseworker in Islington, you'll play a key role in establishing an exciting new service that helps people experiencing homelessness get the healthcare they need while bringing local health, housing and homelessness services together around the people who need them most. 

Every day you'll build trusted relationships, remove barriers to healthcare and support people to take greater control of their health and wellbeing. Whether you're accompanying someone to a health appointment, helping them understand their treatment, supporting a safe hospital discharge or working alongside local partners to coordinate care, you'll see the difference your work makes. 

At Groundswell, we believe lasting change happens through relationships. We work alongside people rather than doing things for them, building confidence, creating opportunities and supporting people to become active participants in their own health. 

This is an opportunity to help shape a new service from the beginning, working as part of an ambitious partnership that's committed to reducing health inequalities and creating a more joined-up, compassionate system for people experiencing homelessness in Islington. 

If you're passionate about tackling health inequalities, enjoy building relationships, and want to be part of a values-led organisation where lived experience is at the heart of everything we do, we'd love to hear from you. 

About Groundswell 

For 30 years we've worked alongside people with lived experience to develop practical solutions that improve health, reduce inequalities and create opportunities for lasting change. We believe that people who have experienced homelessness are experts in the barriers they face and should play a central role in designing services and shaping the systems that affect them.  

Today, Groundswell delivers peer-led services, helping thousands of people each year access healthcare, improve their wellbeing and influence the systems that affect their lives. As Islington HHPA Caseworker, you'll join a supportive organisation that believes lasting change happens through relationships, partnership and involving people with lived experience at all levels.  

Our Vision 

Our vision is for a society which is fair, inclusive and equal. 

We need equitable access to a healthier life and a better future for anyone with experience of homelessness. 

Our Mission 

Our mission is to bring people together to: 

• Amplify voices of people with lived experience to create solutions to homelessness and health inequalities. 

• Stand in solidarity and champion their rights, to create positive change. 

Our Strategy 

We co-produced our strategy with staff and volunteers with experience of homelessness. We’re proud to have remained true to our values of participation and co-production. 

Stronger Voices, Healthier Lives, Better Futures, Greater Together 

People with experience of homelessness must inform the solutions – because they understand the problems people face. 

At every stage, we will hear, unite and amplify more voices of people with lived experience to speak out. Through participation we will build a stronger, more inclusive community to create change – through our organisation, in services, our sectors and wider society, locally and nationally. 

Homelessness is a health emergency. 

We will work to end health inequalities for people who have or are experiencing homelessness through advocacy, practical support, information and by influencing people, policy and services. 

Everyone deserves a better, more hopeful life and future. 

Lived experience of homelessness can lead to barriers that impact people’s life chances. 

Recognising the potential in everyone, we will provide more opportunities and support for people with experience of homelessness to progress if, and when, they are ready. 

We can’t achieve our goals alone – we are more impactful when we pull together. 

We will become more effective and sustainable, building on our culture of relationships, compassion and transparency, and working closely with partners to learn, share and create change. 

How Homeless Health Peer Advocacy Works 

HHPA helps people experiencing homelessness overcome the barriers that prevent them accessing healthcare. 

Many people face significant challenges navigating health services. Appointments can be difficult to book and attend, treatment can be confusing, and previous experiences of stigma, trauma or exclusion can make healthcare feel inaccessible. Without the right support, people often delay seeking help until their health has deteriorated. 

"I need someone with me that I know that I can trust. I wouldn't do things like that on my own." 

HHPA Client 

HHPA provides practical, person-centred support that helps people access the care they need while building the confidence to manage their own health. Rather than providing one-off interventions, HHPA works alongside people over time, developing trusted relationships, responding flexibly to changing needs and supporting people to become more confident and independent. 

The service combines the expertise of skilled Caseworkers with the unique insight of trained volunteer Peer Advocates who have lived experience of homelessness. Together they provide one-to-one advocacy, practical support and health promotion to help people: 

• register with healthcare services 

• prepare for and attend appointments 

• understand treatment and care plans 

• navigate hospital admission and discharge 

• access wider health and wellbeing services 

• make informed decisions about their health 

• become increasingly confident in managing their own health. 

Alongside one-to-one support, HHPA delivers peer-led health promotion in hostels, day centres, outreach settings and other community spaces. Through informal conversations and group activities, Peer Advocates share accessible information about physical health, mental health and wellbeing, encourage preventative healthcare, identify unmet health needs and help people access support earlier. These conversations often provide the first step towards engaging with healthcare, creating trusted pathways into ongoing advocacy and reducing the need for crisis intervention. 

This relational, peer-led approach improves individual health outcomes while strengthening partnerships across health, housing and homelessness services, helping more people access coordinated, person-centred care.  

Delivering HHPA in Islington 

Groundswell has been commissioned by Islington Council to deliver a new borough-wide Homeless Health Peer Advocacy (HHPA) service. 

The service supports people who are sleeping rough or living in hostels, supported accommodation and temporary housing to access healthcare earlier, stay engaged with treatment and receive coordinated support across local services. 

Working alongside Single Homelessness Project (SHP), Thames Reach, the Islington Health Outreach Team (IHOT), Whittington Health NHS Trust, Camden and Islington NHS Foundation Trust, Islington GP Federation, Change Grow Live, Islington Council and local accommodation providers, the service delivers outreach, in-reach, health advocacy, healthcare accompaniment, hospital discharge support and health promotion for people experiencing homelessness across Islington. Alongside supporting individuals, the service also strengthens local partnerships, improves referral pathways and identifies opportunities to make the health and homelessness system work better for people experiencing homelessness. 

"Groundswell are the stitches that keep homeless and health professionals working together." 

Partner organisation 

As the Islington HHPA Caseworker, you'll play a key role in establishing this new service and helping it become a trusted part of Islington's health and homelessness system. You'll manage a varied caseload, working alongside people experiencing homelessness to improve access to healthcare, coordinate support and help them achieve the health outcomes that matter to them. Every day is different, but throughout your work you'll work alongside people, collaborate with local partners and help create a service that enables people to access healthcare with dignity, confidence and choice. 

Role Description 

Through outreach, health advocacy and partnership working, you'll support people experiencing homelessness to access healthcare, stay engaged with treatment and build the confidence to manage their own health. Alongside direct support, you'll help strengthen partnerships and improve local pathways into care. 

Key Responsibilities 

Outreach and Engagement: 

• Undertake outreach with SHP, Thames Reach and the Islington Health Outreach Team (IHOT).

• Deliver in-reach sessions within hostels, supported accommodation and temporary housing.

• Respond to referrals and identify people who would benefit from the service.

• Build trusting relationships through persistent, compassionate engagement.

• Complete holistic assessments and develop person-centred support plans. 

Health Advocacy and Casework: 

Manage a caseload of people experiencing homelessness with multiple and complex health needs, providing practical, person-centred support to improve access to healthcare and long-term health outcomes. 

You will support people to: 

• Register with GP practices and other primary healthcare services.

• Access physical health, mental health, dental, sexual health, optometry and substance use services.

• Arrange, prepare for and attend healthcare appointments.

• Understand their treatment, care plans and available support.

• Communicate effectively with healthcare professionals and advocate where barriers arise.

• Build the confidence and skills to manage their own healthcare independently over time.

• Promote preventative healthcare, including screening, vaccinations and long-term condition management where appropriate.

• Deliver informal health promotion and accessible health information in hostels and community settings.

• Encourage people to seek support earlier and become active participants in managing their own health and wellbeing.

You'll tailor your support to each individual, recognising the impact of homelessness, trauma and social exclusion on health and wellbeing. 

Hospital Admission and Discharge 

• Support people before, during and after hospital admission.

• Advocate with hospital teams.

• Contribute to discharge planning.

• Help prevent discharge to rough sleeping.

• Provide follow-up support to maintain engagement with healthcare. 

Partnership Working 

Develop strong working relationships across Islington's health, housing and homelessness system to ensure people experiencing homelessness receive coordinated, person-centred support. 

You will: 

• Attend multidisciplinary team (MDT) meetings, case conferences and other partnership forums.

• Coordinate care for people with multiple and complex needs.

• Develop and maintain effective referral pathways with partner organisations.

• Share information appropriately to support safe, coordinated care.

• Promote collaborative, person-centred working across the partnership. 

• Champion the value of peer-led health advocacy and lived experience.

• Identify opportunities to strengthen partnerships and improve access to healthcare across the borough. 

Safeguarding and Professional Practice 

• Respond appropriately to safeguarding concerns.

• Assess and manage risk.

• Maintain professional boundaries and confidentiality.

• Follow Groundswell's safeguarding, health and safety and lone working procedures.

• Participate in supervision, reflective practice and training.

Recording and Service Development 

• Maintain accurate records using Salesforce.

• Monitor outcomes and report on service activity.

• Contribute case studies and learning.

• Share insights to improve services and local partnership working.

• Support the development of the Islington HHPA service. 

General Responsibilities 

You will: 

• Work in line with Groundswell's values and policies.

• Promote equality, diversity, inclusion and belonging. 

• Deliver trauma-informed, strengths-based and person-centred practice.

• Work flexibly across community settings in Islington.

• Undertake any other duties appropriate to the role. 

What Success Looks Like 

In your first year you will have: 

• Built trusted relationships with people experiencing homelessness.

• Helped more people access and engage with healthcare.

• Worked effectively alongside Peer Advocates and local partners.

• Supported safer hospital admissions and discharges.

• Delivered high-quality, person-centred health advocacy.

• Helped establish Groundswell's HHPA service as a trusted part of Islington's health and homelessness system. 

Person Specification 

At Groundswell, we know that excellent Caseworkers come from many different backgrounds. You may have gained your experience through paid work, volunteering, community organising, supporting people experiencing homelessness or other forms of social exclusion, or through your own lived experience. We welcome applicants from a wide range of backgrounds who are committed to improving people's lives. 

We're looking for someone who shares our values, enjoys building relationships and wants to help create a health and homelessness system that works better for everyone. 

What We're Looking For 

A) Core Requirements: 

We're looking for someone who can demonstrate the following: 

1. Experience of supporting people facing homelessness, multiple disadvantage or other forms of social exclusion through advocacy, casework, health navigation or other person-centred support.
2. The ability to build trusting relationships with people who may have experienced trauma, exclusion or negative experiences of services.
3. Excellent communication and partnership working skills, with the ability to work collaboratively across health, housing and voluntary sector organisations.
4. Strong organisational skills, including the ability to manage a varied caseload, prioritise competing demands and maintain accurate records.
5. Sound judgement when managing risk, safeguarding concerns and complex situations.
6. A commitment to Groundswell's values, including lived experience leadership, equity, participation, compassion and collaboration.

B) Knowledge and Experience: 

The successful candidate is likely to have knowledge or experience of: 

Essential 

1. Health inequalities experienced by people facing homelessness and multiple disadvantage.
2. Trauma-informed, strengths-based and person-centred approaches.
3. Safeguarding, professional boundaries and confidentiality.
4. Working collaboratively with other organisations to support people with complex needs.
5. Microsoft Word and Outlook 

Desirable 

1. Health advocacy, care navigation or homelessness services.
2. Outreach or assertive engagement.
3. Hospital admission and discharge support.
4. NHS, housing or adult social care systems.
5. Coordinating volunteers or people with lived experience.
6. Salesforce or another case management system.

C) Personal Qualities: 

We're looking for someone who is: 

1. Compassionate, respectful and non-judgemental.
2. Calm and resilient when working in complex or challenging situations.
3. Curious, reflective and committed to continuous learning.
4. Flexible and adaptable, recognising that no two days—and no two people—are the same.
5. Passionate about improving health outcomes and reducing health inequalities.

We'd Particularly Welcome Applications from People Who Have: 

• Lived experience of homelessness or another form of social exclusion. 

• Experience of working in partnership with local communities.  

• Experience of co-production or supporting people with lived experience to shape services.  

• A commitment to using lived experience to influence systems and improve outcomes.  

Our Commitment to Inclusive Recruitment: 

Groundswell is committed to building a diverse and inclusive workforce. We actively encourage applications from people with lived experience of homelessness, migration, the criminal justice system, mental ill health, substance use or other forms of social exclusion. 

We recognise that no one candidate will meet every requirement. If you believe you have the skills, values and potential to succeed in this role, we'd encourage you to apply. 

Why Join Groundswell 

Meaningful Work 

"Without someone beside them, many of my clients simply wouldn't attend. It isn't just support—it's the difference between care happening or not happening at all." 

Groundswell Peer Advocate 

Working at Groundswell is about making a genuine difference.It's rewarding work where you'll see the impact of what you do, both in people's lives and in the way local services work together. 

A Supportive Team 

We're a values-led organisation where compassion, collaboration and lived experience shape everything we do. You'll be part of a friendly, supportive team that values reflection, learning and mutual support. Through regular supervision, reflective practice and close working with colleagues and partners, you'll have the support you need to do challenging work well. 

Learn and Grow 

We're committed to helping our people develop. You'll have opportunities to deepen your expertise in homelessness, health inequalities and trauma-informed practice, build your understanding of health, housing and social care systems, and contribute to the development of a new service. Whether you're looking to broaden your skills or progress your career, we'll support your learning every step of the way. 

Benefits 

We offer a range of benefits to support your wellbeing and work-life balance, including: 

• 28 days annual leave plus bank holidays.  

• 5% employer pension contribution.  

• Flexible and hybrid working, where service delivery allows.  

• A compressed hours working pattern is available.  

• Regular reflective practice and high-quality supervision.  

• Ongoing learning and development opportunities.  

• A supportive, inclusive and values-led working environment.  

Be Part of Something Bigger 

Every relationship you build, every barrier you help remove and every person you support to access healthcare has the potential to change a life. 

By joining Groundswell, you'll be helping to build a fairer health system—one where everyone, regardless of their housing situation, can access the care they need with dignity, confidence and hope. 

If you're looking for a role where your compassion, skills and commitment can make a lasting difference, we'd love to hear from you. 

Application and Interview Process

Please let us know if you would like to request any accommodations or adjustments throughout the application and interview process. We will be very happy to support these wherever possible to give all applicants the best opportunity to showcase their skills and experience.

We encourage our candidates to draw from their personal and professional experiences, skills, knowledge and passion for our work in their applications, as we believe this will be the best representation of why you are the right fit for the role. While we acknowledge that Generative AI can be a useful tool when used selectively, we do not believe it can replace the authenticity each individual can bring to their application. Therefore, we ask you to consider carefully any use of Generative AI throughout the application process.  

1. Application 

To apply, please submit your CV along with a cover letter using. The cover letter should explain:

• How you meet each of the areas outlined in the person specification above  

• Why you are interested in doing this job at Groundswell.

The deadline for applications is 10am on Friday 7th August. 

1. Interviews 

Interviews will be held online on Wednesday 12th August. 

If you do not have a computer or a suitable space to do an online interview, we can arrange for you to come into our office.

We are a small charity with limited resources and are unable to give individualised feedback on unsuccessful applications before the interview stage.

1. Pre-employment checks 

The job offer for the successful candidate will be subject to a reference and DBS check.

Many thanks for taking the time to look into this role – it is an exciting opportunity, and we hope you will consider applying. 

If you would like to discuss this role before applying then please contact us and we will get back to you as soon as we can.

We care about your privacy; read here how we manage your personal data. 

We're hiring: Communications Manager

The Work Rights Centre is looking for a passionate communications or press professional to lead our agenda-setting media coverage. The successful candidate will develop and deliver our comms strategy, lead on media relations to amplify our impactful work, and devise strategic systems-change campaigns.

This is an ideal opportunity for a candidate with a strong sense of justice and storytelling background, who values impact, teamwork, and the autonomy of working in a diverse and agile team. We can accommodate flexible and remote work, and offer enhanced pension, annual leave, parental leave and sick pay benefits.

• Pay: £38,000 - £42,000
• Contract length: Permanent
• Hours: Full-time (37.5 hours per week) or part-time
• Location: London hybrid (with possibility of remote-only for an exceptional candidate)

The role

You’ll set the strategic direction of our comms work, ensuring that it drives our strategic objectives, and lead the press office function. You’ll find the story potential in our legal and research work, and secure extensive media coverage through maintaining strong relationships with journalists from across the political spectrum.  You will create and publish high-quality and up to date content across our website, newsletter and social media channels. This is a real opportunity to lead on all aspects of the communications function in an impactful organisation, and contribute to systemic change.

About you

We seek an enthusiastic and passionate professional with minimum 3-5 years experience in a dedicated communications or press role.

You will also have:

• A track-record of securing high-quality, agenda-setting media coverage.
• Good contacts across editorial boards.
• A track-record of successful delivery against comms objectives on social media.
• Experience developing, executing, and evaluating data-driven communication strategies.
• Strong understanding of the UK political and media landscape, with a sharp eye for reactive opportunities.
• Good knowledge of website and social media content management systems.
• Excellent written and verbal communication skills.

Please download the job description for full responsibilities and complete person specifications.

To apply send two samples of your recently published work, along with your  CV and cover letter by the end of Sunday 9th August.