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About the role
This is a senior leader role which will lead the development and maintenance of the charity’s digital platforms and internal infrastructure, ensuring that we create the best possible experience for our users. This will include oversight of our internal IT systems: our Salesforce CRM, the Hub virtual learning environment for pupils, tutors and teachers on our programmes, and the Tutor Zone onboarding platform for our tutors. The role will require working closely with colleagues across the organisation to ensure that the technology developments are well planned and fit with the needs of the charity. You will manage a small technology team including web developers and Salesforce administrators, alongside managing our external IT support provider. You will champion the charity’s values and embody them in interactions with colleagues. You will be willing to learn and have a can-do attitude.
The role requires a driven and focused leader, with experience in managing the development of software. They will be an experienced technology professional, with a proven track record in scoping and managing technology projects, ensuring information security, and maintaining a keen interest in emerging technologies and industry trends. Candidates for this role should be comfortable working in a busy, efficient and high-performing team.
This is a great opportunity to join The Brilliant Club Team at a time when we are moving into the delivery of our new Backing Brilliance strategy, where technology is one of our key enablers. The previous Join the Club strategy saw us invest heavily in technology including the development of new pupil (the Hub) and tutor (Tutor Zone) platforms. The focus is now ensuring that platforms are engaging, accessible and well-maintained, our IT systems are secure, and we continue to keep pace with the evolving picture of technology including AI to ensure we build efficiencies and develop automations to commit to time back to mission. We are excited to meet candidates who want to join us on this journey.
About you
The role will best suit someone who
We support less advantaged students to access the most competitive universities and succeed when they get there.



The client requests no contact from agencies or media sales.
Are you an organised, solution-focused administrator with experience in financial reconciliation?
This post is offered as a 12 month fixed term contract, or secondment for internal candidates.
We are looking for someone to join the St Mungo’s Property Services Team as a Reconciliation Administrator. In this role you will help us deliver a high-quality service that makes a real difference to our residents across multiple accommodation services.
You will join the team during a period of positive change, as we introduce new systems and processes to enhance our service. In the role of Administrator you’ll work as part of a busy team, leading on payment reconciliation, Schedule of Rates (SOR) validation and general repairs and maintenance administration support.
Key responsibilities include:
Providing effective administrative support and compliance, while providing high quality customer service, through shared inboxes and phonelines.
In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Farringdon, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations.
About You
We’re looking for proactive people with a positive, can-do attitude and good communication skills. You will enjoy working in a busy team and delivering great service.
Experience working in a housing or charity environment is helpful, but enthusiasm to learn and take on a new challenge matters most. If you can demonstrate the below we encourage you to apply:
Above all, you’ll share our commitment to providing an excellent service, and supporting people to rebuild their lives. We value people who take responsibility, build strong relationships, and care about the experience of our clients.
How to apply
Please note, we may close this advert early and recommend early application if you are interested in this post.
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10:00 am on 5 August 2026
Interview and assessments on: 24-26 August 2026
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
What we offer
About FARA
FARA Foundation was founded in 1991 by Jane Nicholson, driven by the sight of the appalling images of neglected and starving children in Romania’s state institutions, in the wake of the fall of Ceaușescu in Romania. In 1992, recognising that the need was great and funds were going to be required, the first FARA Charity Shop opened in August 1992.
FARA Charity Shops are the heart of our fundraising efforts, providing the majority of income to support our ongoing work with vulnerable children and families in Romania. Stylish and community-driven, FARA shops offer a distinctive reuse second-hand retail experience in 39 vibrant shops across 26 London communities.
The Role:
We have an exciting 12-month fixed-term opportunity for an experienced Volunteer Coordinator to join FARA Foundation at this pivotal time. This critical new role for the organisation will play a key role in the development and growth of volunteering across all areas of the organisation with special emphasis on the retail arm.
We are looking for someone who has previous experience working as a Volunteer Coordinator in a Charity Retail environment who is keen to use their experience and develop their skills and expertise further in this important role. This post will need to work closely with the Chief Operating Officer, Trading Director, Retail Area Managers and shop managers to ensure that they operate to a high standard and in an effective and efficient manner.
This role requires a clear and confident manner, excellent written and spoken communication skills and the successful applicant will need to demonstrate good skills in writing and digital literacy. This role is expected to be physically present in shops, with travel across London between shops expected in each working week.
The Candidate:
Key Deliverables
The role is accountable for delivering the key volunteering objectives within the following areas within the 12-month period.
What We Offer:
Application Process
To apply, please submit the following by email
Applications Deadline: 31 July 2026
Interview dates:
A family for those "without" 30 years of transforming the lives of children in Romania



The client requests no contact from agencies or media sales.
Director of Assets
Midlands | £90,000 - £100,000 + Excellent Benefits
Goodman Masson is proud to be partnering with a well-established housing association to recruit an outstanding Director of Assets in the Midlands.
This is a pivotal Executive Leadership role, offering the opportunity to shape the long-term investment, safety and sustainability of a diverse housing portfolio while improving outcomes for residents and communities.You'll lead the organisation's asset management strategy, oversee major investment programmes and ensure the delivery of safe, compliant and high-quality homes.
If you're a strategic property leader with a strong track record in social housing and a passion for delivering lasting social impact, this is an exceptional opportunity to make a real difference.
The role:
You will provide strategic leadership across Asset Management, Planned Investment, Building Safety, Compliance, Sustainability and Property Data.
Managing significant capital investment programmes and leading a talented team of property professionals, you will ensure our homes remain fit for the future while balancing financial performance, regulatory requirements and resident priorities.
As a member of the Executive Leadership Team, you will work collaboratively with colleagues across the organisation to deliver excellent services, drive innovation and ensure residents remain at the heart of investment decisions.
Responsibilities
About you:
We are seeking an accomplished senior leader with a successful track record in asset management, property services, compliance within the social housing sector.
You'll bring:
Apply
If you're an ambitious and strategic asset management leader looking to make a lasting impact within a values-driven housing association, we'd love to hear from you.
For a confidential discussion and further information, please contact [email protected]
Salary: £25,247-30,688 per year (pro rata)
Contract: Permanent
Working hours: 21 Hours, worked flexibly
Location: Hybrid, with a minimum of one days per week in the office, (Rose Street, Edinburgh),
Help our work to end domestic abuse in Scotland
Scottish Women’s Aid is the lead organisation in Scotland working to end domestic abuse. We are a feminist organisation working to improve responses to domestic abuse through campaigning, training, public awareness, Scotland’s 24-Hour Domestic Abuse and Forced Marriage Helpline, and support for a network of specialist local Women’s Aid services across Scotland.
We’re looking for an organised, proactive and adaptable Administrator to join our Infrastructure Team and help ensure the smooth day-to-day running of Scottish Women’s Aid
About the role
This is a varied and rewarding role providing administrative and coordination support across the organisation. You’ll work closely with colleagues to support recruitment and onboarding, meetings and events, services, office administration and organisational activities, helping to ensure our services and operations run efficiently.
You’ll also play an important role in maintaining effective systems and records, supporting office facilities, responding to enquiries and providing flexible support wherever it’s needed.
We’re looking for someone who:
Why Work With Us?
There are many reasons to work for Scottish Women’s Aid. We have a great working culture and our mission and vision attract a brilliant staff team. Your hard work is rewarded with a package of support and benefits including:
More Information
Applications will be accepted from women only under Schedule 9, Part 1 of the Equality Act 2010.
We are committed to recruiting a diverse workforce that is representative of the people we serve. We value different backgrounds and perspectives, as they enrich our organisation and improve our work.
We welcome applications from all women, with particular encouragement for those from racially minoritised, disabled, or marginalised groups. We offer a guaranteed interview for disabled women who meet the essential criteria for the role.
As an equal opportunities employer, we are committed to a supportive and accessible recruitment process.
How to apply:
Please send us your existing CV and completed application form. If you would prefer not to exclusively write your application, the personal statement aspect of the application form (Section Two) can be submitted as a video or voice note of no more than 5 minutes.
For an application form, more information about the role and the next steps in the recruitment process, visit our website.
Recruitment Process
We are operating a rolling recruitment process for this vacancy and will review applications as they are received. We therefore encourage interested candidates to apply as early as possible, as interviews may be arranged throughout the advertising period.
The vacancy will remain open until 31st July 2026, though it may be filled before then.
Scottish Women’s Aid is a company limited by guarantee, company no. SC128433, and a charity registered with the Office of the Scottish Charity Regulator, charity no. SC001099.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Part of a team of Outreach and Project Workers pivotal to the delivery of an exciting new project focused on reaching women identified as at risk of homelessness and exploitation. The Luna Project supports women at risk of rough sleeping, homelessness and exploitation. Working across key areas of Enfield and Haringey you will, through a combination of nighttime outreach and daytime service provision, be critical to supporting a coordinated response across multiple agencies already engaged in this work.
You will undertake at least twice weekly nighttime outreach, support additional services and existing outreach provision and develop a daytime offer that meets the needs of women engaged through outreach and identified as at high risk of harm and homelessness.
You will have responsibility for a caseload of women identified through outreach, referral and presentation at ours and other services. You will provide advocacy, casework support and connection and referral into other agencies which can help them address their needs.
This is a fantastic opportunity to become part of a passionate, high performing team and support the development of a new service which is meeting identified gaps in local provision.
The client requests no contact from agencies or media sales.
Responsible to: Director of Services
Based: Hybrid - The Grange, Saunderton, Princes Risborough OR Beatrice Wright Centre, Yorkshire
We are looking for someone who is passionate about making a real difference to the lives of deaf people. In this role, you will design, develop and deliver high-quality, personalised support that ensures every hearing dog recipient feels valued and supported throughout their journey with us.
You will play a key role in understanding and assessing recipients' changing needs throughout their partnership, integrating Hearing Link services where appropriate to provide a holistic support experience. You will also ensure every recipient receives an exceptional service during placement and beyond, regardless of whether a successor hearing dog is identified.
Alongside delivering outstanding support, you will inspire and motivate those around you, bringing energy, positivity and a strong focus on the life-changing impact of our work to your team every day.
The full job description is available to download below or on our website.
Benefits
For more information and to apply, please visit our website via the ‘apply’ button.
Closing date: 2nd August 2026.
National charity, Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.
Alongside important administrative responsibilities, you'll build meaningful relationships, provide outstanding experience to out supporters and ensure every interaction leaves a lasting impression, helping them feel valued while making a real difference to hospice care in our community.
You'll be
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ABOUT US
We are SPEAR, a charity working tirelessly to end homelessness across South West London and beyond. We believe homelessness should be rare, brief, and non-recurring, and we work every day to make that a reality. Our services include street outreach, assessment hubs, supported accommodation, and tenancy support, helping people move off the streets and into safe, secure housing. We take a person-centred, trauma-informed approach, building trust and supporting people to achieve long-term stability and independence.
ABOUT YOU
Working side-by-side with people who are homeless or at risk of it, you'll help them take charge of their journey — setting goals, building skills, and securing the stability of a tenancy they can call their own. Your day-to-day will span everything from crisis intervention and welfare benefits support to leading case reviews with partner agencies, all while managing a caseload with care and accuracy. You'll build the kind of trusting relationships that tackle isolation and exclusion head-on, working creatively and with emotional resilience to overcome whatever challenges arise. If you're driven by making a tangible, lasting difference in people's lives, this is a role where your impact will be felt every single day.
YOUR BENEFITS
- Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work – Save on a new bike and accessories through salary sacrifice
- Season ticket loan – Interest-free loan for annual travel passes
- Moving house day – Extra day of leave when you move home
- Financial security – Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
- Career development – Ongoing training, learning and progression opportunities
- Blue Light Card – Discounts across a wide range of shops, restaurants and services
Could this be your next role? Read the full Job Description now!
The client requests no contact from agencies or media sales.
Help shape public narratives, amplify the voices and expertise of impacted communities, and support campaigns that drive systemic change in the criminal legal system.
We're looking for a Media, Communications and Campaigns Lead to join UNJUST and lead our media, internal and external communications, and campaigns activity. Working closely with the Executive Director and Research and Policy Lead, you'll develop and deliver strategic communications that support our organisational goals, increase visibility and strengthen our advocacy and campaign efforts.
This is a varied role where you'll manage media enquiries, develop relationships with journalists, create content across our digital platforms, support public campaigns and ensure our research, engagement and policy work is communicated effectively. You'll also help amplify the voices of lived experience through ethical, accessible storytelling and prepare key messaging and briefing materials for media and political engagement.
We're looking for someone with experience in media and communications, excellent written and verbal communication skills, confidence working with journalists, and a strong understanding of the role strategic communications plays in advocacy. You'll be organised, collaborative and committed to UNJUST's values, anti-racism and ethical storytelling.
UNJUST is committed to tackling systemic racism and discriminatory processes, policy and practices within the UK's criminal legal system. We work at the intersection of lived experience, research, law, advocacy and community power to expose the root causes of injustice, reimagine equitable systems and bring about transformative outcomes. Our work centres the voices of those most impacted and is guided by our values of realism, empathy, visionary thinking, activism, collaboration and trust.
Please send a CV and cover letter explaining how you meet the essential and desirable criteria of the person specification by Wednesday, 5th August, 6.00PM
Challenging discrimination within the Policing and the Criminal Legal System
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Field-based delivery across the South Coast of England, particularly Southampton, Brighton, Worthing and Shoreham.
Reports to: National Programme Manager
Fees: A daily rate of £160-£200 per day, depending on experience
Expected Start Date: Jan-Feb 2027
Contract: Freelance contractor
Application deadline: Friday 14 August at 9am
Interview information: Interviews will be held on a rolling basis. We reserve the right to close this vacancy early if we receive a high volume of suitable applications, so early applications are encouraged.
About The Girls’ Network:
The Girls' Network is a national charity with a mission to inspire and empower girls from the least advantaged communities by connecting them with a network of professional women role models and volunteer mentors. We believe no girl should have her future limited by her gender, ethnicity, background, or parental income. Our vision is a future where all girls are supported to realise their ambitions, discover their self-worth, and shape their own futures.
We partner with secondary schools and colleges across multiple regions in England, including London, Merseyside, Portsmouth, Southampton, Sussex, Tees Valley, Tyne & Wear and the Midlands. We match girls aged 14–19 with trained volunteer mentors for one-to-one support. In addition to this core mentoring, workshops, and access to an Ambassador Community that provides continued opportunities for development, career support, and connection.
Role Summary:
The Associate Facilitator plays a key role in delivering high-quality, engaging programmes across The Girls’ Network regions. This role focuses on facilitating impactful workshops and mentoring programmes for girls aged 14-19, supporting them to develop confidence, personal and social skills, and aspirations for their futures.
We are looking for an experienced and confident facilitator who can create inclusive, engaging learning environments and adapt delivery to meet the needs of diverse groups. The role requires someone who is comfortable working with volunteers and building positive, professional relationships with schools and other stakeholders.
This is an exciting opportunity for someone who is highly organised, reliable and passionate about working with and for young people. Delivery will take place across England, so a willingness to travel is essential (travel expenses will be reimbursed).
We are particularly interested in facilitators based in the South Coast of England, particularly Sussex and Hampshire.
Key Duties/Responsibilities:
Deliver engaging in-person workshops and onboarding sessions to young people aged 14-19 in secondary schools and colleges, empowering them to develop personal and social skills. Prepare thoroughly by reviewing and adapting session plans to meet the diverse needs of different groups.
Facilitate end-to-end mentor matching with young people (both in-person and virtually) and be present to support positive mentoring relationships.
Build and maintain positive, working relationships with schools, colleges, volunteers and other stakeholders. This includes retaining key relationships and supporting volunteers to ensure they feel confident and clear on their role.
Accurately collect and maintain records of programme participation, attendance, and outcomes. This includes logging pre-and post-programme data into Salesforce and gathering qualitative feedback from young people.
Uphold safeguarding and GDPR policies and procedures at all times, promptly escalating any concerns or disclosures to the National Programmes Manager and/or Designated Safeguarding Officer(s).
Facilitate the overall success of workshop delivery, volunteering, and mentoring cohorts in your region.
Coordinate and deliver events and communications to meet regional and national KPIs, ensuring smooth operations.
Utilise effective, high-quality workshop and training materials to deliver impactful programme activities.
Engage in regular supervision with the National Programme Manager and attend additional training sessions and briefings as required.
Manage travel arrangements in line with the Expenses policy, ensuring timely submissions of expenses.
Note: This job description is intended to convey information essential to understanding the scope of the role. It is not intended to be an exhaustive list of responsibilities and duties required.
Person Specification:
Essential
Applicants must hold a full, clean driving licence and have the ability and willingness to travel regularly across the region.
Experience of delivering high quality workshops and/or training sessions to groups of young people, aged 14-19.
Proven ability to build and independently manage multiple relationships with key stakeholders, including young people, volunteers, education providers and local partner organisations.
Excellent organisational, prioritisation and time-management skills, with a proven ability to meet deadlines in a target-driven environment.
Excellent communication and interpersonal skills, with the ability to engage diverse audiences.
Project or programme coordination experience, with the ability to manage conflicting priorities effectively.
Experience of working towards agreed objectives or performance measures and contributing to performance monitoring.
Practical knowledge and experience of safeguarding and child protection working practices.
Competence in using digital tools, such as Salesforce or other CRM platforms, with attention to detail and the ability to maintain high-quality records for monitoring and evaluation purposes.
Understanding of equal opportunities and inclusion in youth work and how they apply in youth work in the charity and/or education sector.
Understanding of the barriers experienced by girls and young women from disadvantaged backgrounds, with a commitment to helping address these through the organisation’s work.
Commitment to The Girls’ Network mission and keeping young people at the centre of all work.
Ability to work flexibly, including occasional evenings and weekends, where required.
Desirable
Qualified Teacher Status or other relevant teaching qualification
Experience working in a charity, youth, or education setting.
Experience of working with young people from diverse backgrounds.
Experience of safer recruitment in volunteering.
A mentoring, coaching qualification, or equivalent experience.
Specific knowledge of mentoring programmes and/or youth/education services.
We are committed to building a diverse and inclusive workforce and encourage applications from people of all backgrounds. If you believe you have relevant experience and the potential to thrive in this role, we encourage you to apply, even if you do not meet every single criterion listed.
We welcome applications from outreach youth workers and/or teachers/teaching assistants or equivalent roles.
Typical delivery pattern
Programme delivery is scheduled around the needs of partner schools and colleges. As a guide, most programmes consist of a series of three workshops, delivered either:
Once a week over 3 weeks; or
Once a fortnight within a school half term.
Delivery schedules may vary depending on the needs of each education setting.
Work will be offered on an ad hoc basis according to programme demand and contractor availability. We cannot guarantee a minimum number of programme delivery assignments.
How to apply
We encourage you to apply as soon as possible by submitting your application. As part of your application, you will be asked to submit your CV and answer a few application questions.
Appointees will be subject to a DBS check. You must have the right to work in the UK to apply for this role.
The deadline to submit your application is 29 July at midday. Please note that we reserve the right to close this vacancy early if we receive a high volume of suitable applications. We therefore encourage interested candidates to apply as soon as possible.
Training and induction
Successful contractors will receive an induction and training programme to support them in the role. This is expected to take approximately 3 days, although the duration may vary depending on your previous experience.
Training and induction time will be paid at the agreed day rate. Any reasonable travel and accommodation costs incurred while attending training or carrying out work for The Girls' Network will be reimbursed in line with our Expenses Policy.
Diversity at our core
The Girls' Network is an equal opportunities employer. We are committed to encouraging equality and diversity among our workforce and eliminating discrimination. In line with the Equality Act 2010, if you require any reasonable adjustments to support you with any stage of this recruitment process, please contact the Recruitment Team.
Our mission is to inspire and empower girls from the least advantaged communities by connecting them with a mentor and network of female role models.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title:
Victim Support Casework Team Lead
Salary:
Actual salary is £27,200 per year (FTE £34,000).
Contract/Hours:
Permanent. 4 days per week / 0.8 FTE. The normal working week is 30 hours.
Annual Leave:
FTE annual leave entitlement is 23 days pro rata plus public and bank holidays.
Location:
NUM delivers its services UK-wide through a combination of digital resources, remote services and in-person hubs. Staff work on a hybrid basis, with the balance of home and location-based working depending on business needs. This role is primarily remote, with occasional travel possible for meetings, events, and outreach. If you are based in one of our hubs, Glasgow, Manchester or London then this is desirable.
About NUM:
National Ugly Mugs (NUM) is a UK-wide charity which delivers a holistic safety, wellbeing and economic support model for sex workers, combining digital harm prevention, specialist casework, mental health support and pathways to economic stability. Activities are delivered UK-wide via a digital platform, remote services, and in-person hubs. We run a wellbeing drop-in service in Glasgow and other in-person services and events in Manchester and London. We have developed Vocational Support Services for those exploring careers both in and outside of sex industries and we run a Racial Justice project and Youth Justice project that makes visible the lived experiences of harm among racialised and young (18-25) sex workers towards systems change.
NUM values those with lived experience in sex industries and work with them to shape services and responses, conduct research, develop education packages, and participate in policy advocacy to change the conditions that lead to survival sex work, gain rights and recognition, and improve the safety of UK-based sex workers.
Background and Responsibilities:
The casework team is at the heart of NUM. We provide vital support from assistance through the criminal justice journey to essential emergency financial support. We are looking for a Casework Team Lead to lead our casework team. If you are driven, have a keen eye for detail, can effectively motivate others in a demanding and emotive area of work with the ability to support people in an empathetic and trauma informed way then this could be the role for you.
This role will specifically focus on the day-to-day running of the casework team alongside carrying your own caseload. The work involves utilising and monitoring our digital platform and CMS maintaining and monitoring the documentation of cases and coordinating responses to ensure sex workers received the high standard of support they deserve, to prevent and recover from violence as well as seek justice and recourse. The Victim Support Casework Team Lead is responsible for maintaining high standards for all digital, individualised and in-person support provided by the casework team. All responsibilities can be grouped under five umbrella categories. The successful candidate will evidence suitability for the role based on the strength areas below:
1) Management: Manage the operations and administration associated with victim and vocational support casework.
2) Leadership: Lead and motivate the team of national case workers towards service excellence. The best leaders can also be led. The successful candidate will value the lived and learned experiences on the casework team and ensure that everyone works to their strengths and strives for the best outcomes for sex workers.
3) High Standards: Support good performance and quality outcomes for sex workers.
4) Creative and Innovative: Ability to strategise and problem-solve. Sex workers experience forms of violence before and after accessing support. At NUM, our principle of 'Sex Workers First' means that we work with them to achieve the outcomes that they desire. Sex workers are in control of their healing and recovery, and it will be the successful candidate's job to ensure that lives are improved as a result of contact with NUM.
5) Well-being Focused: Provide care for the health, safety and welfare of the case work team and the sex workers we serve.
Day-to-day tasks include but are not limited to the following.
Managing your own caseload, providing individualised support to sex workers alongside your leadership role ensuring that sex workers are put at the forefront of all services offered. Maintaining our high standard of support.
Continued monitoring and development of the NUM platform backend functions to find efficiencies and boost productivity. Develop and update Standard Operating Procedures (SOPs) based on new policies and service priorities, new platforms/ procedures, and new innovations or services.
Problem-solving to ensure the smooth and efficient operations of the casework team eg, managing resource and rota’s including leave and absences, delegation of task where appropriate to the casework team.
Audit overview and quarterly reporting to Operations Manager with responsibility for data management and the production of case studies.
External communications with practitioners to ensure best practice of utilising NUM service, promoting NUM membership where possible and attending external meetings as a NUM representative where required.
Host or contribute to the ongoing meetings of the National ISVA/SWISVA forum and continue to foster useful and productive spaces for SWISVAs (specialist sex work ISVA’s) throughout the UK to share experiences, insights towards delivering quality support services to sex workers with maintaining high service standards and prioritising self-care.
Deliver weekly operations meetings, keep them short and concise to discuss operational updates NUM wide/internal. Analyse statistics and case work trends and discuss any issues or take aways with the Operations Manager to inform Casework Team strategy.
Communicate and collaborate with other work streams and projects at NUM. Contribute to organisational priorities and support initiatives that strengthen National Ugly Mugs’ overall impact.
Lead 1-2-1 check-ins and appraisals with staff, acknowledging individual and team success in appropriate ways, motivating the team and resolving conflict and managing team dynamics (with support where needed).
Onboard and train new members of the casework team.
PERSON SPECIFICATION
Essential Skills and Experience
Demonstrable casework skills, with experience in delivering advice, information, emotional and practical support and advocacy in partnership with health, wellbeing and criminal justice outcomes for individuals who may have experienced traumatic events.
Experience managing a team, providing line management support, and managing rotas and team resources.
An understanding of coordination responsibilities and the requirements of middle management in a fast-paced and ever-changing environment.
Qualified ISVA or relevant casework support experience.
Strong interpersonal skills and an ability to work with multiple partners on complex cases.
Excellent administrative and organisation skills, able to manage both your own and other people’s workloads effectively.
An understanding of Equal Opportunities, the diversity of sex workers and the impact of criminalisation, stigma, and marginalisation on sex workers and a team comprising those with lived experience.
Effective communication skills and the ability to deliver training, guidance, advice and support to a diverse range of stakeholders to promote best practice in relation to supporting sex workers when they’re victims of crime.
Experience of using online communication tools, CMS (Oasis), google workspace, MS suite, slack and other digital platforms to maximise efficiency and productivity of your own casework and that of the casework team.
Experience of dealing with internal and external complaints and having difficult conversations.
Strong empathic and active listening skills.
Willingness to undertake continued professional development.
Desirable:
Experience of the sex work community.
Experience completing detailed reports on workstream productivity, both statistically and in written form.
The ability to understand local, regional and national policy and evidence-based research in relation to community safety, health and social inclusion.
Ability in languages other than English is beneficial but not required.
If you are passionate about NUM’s mission to ‘end all forms of violence against sex workers’ we would love for you to hear from you!
HOW TO APPLY:
Applications close on 13th August 2026 at 11:30pm BST. We encourage applicants to apply before the deadline as interviews may be held on a rolling basis. You can apply via Charity Jobs or by emailing admin[at]nationaluglymugs[dot]org with your name and ‘Victim Support Casework Team Lead’ in the subject line.
Please include a CV (max 3 pages) and a cover letter (max 2 pages) describing your suitability for the role. The cover letter should address the points in the ‘Personal Specification’ section of this posting.
NUM is a diverse team committed to inclusion and equal opportunities in the workplace, and we actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with disabilities. If you have any access requirements related to applying, please contact admin[at]nationaluglymugs[dot]org.
We understand that everyone’s experience is different and encourage applications from those who may not meet all of the person specifications. If you’re passionate about equality, economic empowerment, and ending violence against sex workers, we want to hear from you.
Interviews are planned to take place remotely on week starting August 17th. We will let you know by August 18th if you have been selected for an interview. Please note that due to the high number of applications expected for this role if you do not hear back from NUM by the August 18th unfortunately your application has not been successful. We are not able to provide feedback on your application at the application stage.
The client requests no contact from agencies or media sales.