English Heritage Jobs

Overall job purpose

This is a fundamental role within our North regional team, internally the role is known as Local Community Officer. The future of CCT’s outstanding collection of historic churches depends on communities supporting their local CCT church with funds, events, inspiring interpretation, visitor services and preventive conservation. The Local Community Officer will engage and support communities and volunteers to care for 23 historic churches across Greater Manchester, Lancashire, Merseyside, W. Yorkshire, N. Yorkshire (part), ensuring each site achieves agreed standards.

Key relationships

You will work closely with the Lead Local Community Officer (North), regional and national colleagues, volunteers, community groups and other local stakeholders.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 8am on Monday 28th April 2025.

The interviews will take place in Leeds on Wednesday 7th May 2025. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provide

• Salary: £35,700 p.a.
• Contract: Full time, Permanent 35hrs a week (Part time Part time – 28hrs a week would be considered)
• Location: Remote (based in UK) with the option to work from CSW’s New Malden office.
• Visa requirements – Must have the right to work in the UK.

The Role

This is an exciting opportunity for an experienced grants fundraiser to join CSW to use their skills to help people who are harassed and persecuted for their beliefs. You will play a key role in generating sustainable income for our work through securing grants from charitable trusts, foundations and institutions.

Key Responsibilities (a full list of responsibilities is listed in the Application Pack)

• Research and identify new sources of funding to grow pipeline of prospective trusts, foundations and institutions
• Write high-quality, compelling applications and bespoke funding proposals to secure grants
• Manage relationships with existing funders in a way that secures multi-year grants
• Schedule and write reports according to funders’ requirements

The Person

You are an excellent researcher, self-motivated and able to write compelling applications that align with funders’ priorities. You have strong research and time management skills. You are able to communicate with a wide range of stakeholders and understand the importance of stewarding relationships with funders well.

You are inspired by CSW’s mission and eager to play your part, through this role, in ensuring freedom of religion and belief for all.

Essential Criteria (a full list of essential criteria is listed in the Application Pack)

• A minimum of three years fundraising experience for a charity.
• Proven track record of securing five-figure gifts from charitable trusts, foundations and/or institutions
• Writing high-quality, compelling funding applications/ proposals that match funders’ interests with CSW’s mission and activities
• Account management or managing relationships with high value donors and/or trusts and foundations

CSW Benefits

We offer flexible working, your birthday off, pension with 6% employer contribution.

The Organisation

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with 77 million visits every year.

We are now looking for a Visitor Support and Resolutions Manager to join us on a full-time, 12-month fixed-term basis, working 36 hours per week.

The Benefits

• Salary of up to £38,500 per annum, depending on experience
• 26 days' annual leave (pro rata) plus public holidays, increasing to 29 days after 3 years’ service
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Hybrid/agile working options
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices in a beautiful location

This is a fantastic opportunity for a customer service professional with line management experience and strong CRM skills to join our iconic organisation.

You will enjoy a truly unique and inspiring environment, surrounded by natural beauty and heritage that makes every day extraordinary.

Even better, you will have the chance to shape unforgettable experiences, where your work will enrich the visits of millions of people who enjoy our parks every year.

So, if you’re ready to be part of something truly special, and work within London’s most treasured green spaces, read on and apply today!

The Role

As a Visitor Support and Resolutions Manager, you will lead a team to deliver exceptional service to our visitors and colleagues across all communication channels.

Working with multiple departments, you will ensure consistent messaging and share valuable visitor insights to support continual enhancements to their experience.

Beyond this, you will also optimise our CRM system to simplify processes and elevate the quality of service we provide.

Additionally, you will:

• Act as the escalation point for complaints and enquiries
• Deliver training on visitor support processes and the CRM system
• Oversee reception and postal services at our HQ

About You

To be considered as a Visitor Support and Resolutions Manager, you will need:

• Line management experience within a customer service context
• Significant experience of managing a CRM system (ideally Microsoft Dynamics)
• Excellent verbal and written communication skills
• Good negotiation and conflict resolution skills
• GCSEs (or equivalent) in Maths and English Language – Grade C/4, equivalent or above

Other organisations may call this role Customer Service Manager, Visitor Experience Manager, Customer Support Team Leader, Customer Resolutions Manager, or CRM Manager.

We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.

The Estate Officer will ensure the delivery of the regional maintenance programme, comprising routine, periodic, planned and urgent works, and the delivery of time limited maintenance consultancy and estate management projects. Working alongside the Conservation Projects Manager, the post holder will ensure regional estate compliance with CCT policies.

The post holder will be the main contact for all maintenance related matters and will maintain the property management records for the estate, develop volunteer projects and training on maintenance reporting and conservation cleaning and will assist with fundraising.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

If you have any questions, please contact us.

The closing date for receipt of applications is 9am on Tuesday 22nd April 2025.

The interviews will take place in Northampton, on Thursday 1st May 2025. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

FULL TIME POSITION (35hrs/week)

OPERATIONS MANAGER

Lauriston Farm Limited, Charitable Community Benefit Society

We are a community owned, charitable co-operative which practices Social Farming on a certified biodynamic farm on the Blackwater Estuary, near Maldon in Essex.  Launched in 2017 and building on thirteen years of development, we provide a wide range of educational opportunities through meaningful work experiences to many people, especially those with a learning disability and/or autism (LDA).  We also undertake extensive conservation work through on the farm’s 210 acres which includes rare breed cattle and sheep, laying hens, vegetable growing, woolly crafts and a community kitchen processing produce and providing daily lunches.  Produce is sold locally at markets, weekly deliveries and directly from the farm.  We also have a volunteering program, give talks to local interest groups and work closely with Essex County Council, local SEND schools and colleges and The Country Trust.  It is a beautiful, tranquil setting, we are inspired by the work of Rudolf Steiner and anthroposophy and are a Disabilty Confident employer.

We launched a new seven-year business plan in 2024 as we have access to new buildings and other opportunities which will further diversify and increase our activities, notably into overnight accommodation.  Key to this expansion is the introduction of a full time Operations Manager to oversee all the day to day activities of the farm, ensuring internal policies and procedures are followed and external regulations are adhered to including personnel management (eleven employees), financial reporting including charitable grant applications/reporting, safeguarding, food hygiene, first aid and health and safety. We are a small, person-centred team with a good track record of delivery.  During term time, there are around fifty people on the farm each week with over 2,500 social farming day places being offered every year.

The role reports directly to the Trustees and works shoulder to shoulder with the current Farm Director.  It requires previous experience of a similar role, ideally in a charity or co-operative, excellent communication and organisational skills, an empathy for nature as well as a passion for chemical free farming.  Experience of working alongside people with learning disabilities and/or autism is highly desirable as half our current employees have a learning disability.  We are an inclusive employer and we welcome applications from people with a disability.

The post is grant funded for three years with a 5% salary increase built in per year.  After three years, the role will be funded through the increase in financial activity.

We take safeguarding of all vulnerable people on the farm very seriously and you will be required to complete an enhanced DBS check if successful. We are running a two-stage interview process.  Selected candidates will be required to attend an interview and from this we will shortlist candidates for a second interview involving a presentation and undertaking of a couple of tasks.

To apply, please send your current CV, along with a letter of application detailing how you match the person specification, by midnight on Friday 4th April 2025 to Jenny Chittenden (Society Secretary) secretary @ lauristonfarm.co,uk

Interviews will start in week commencing 21st April 2024 with a start date during June 2025.  For further information please contact Spencer Christy (Farm Director)

Lauriston Farm Limited is committed to safeguarding and promoting the welfare of children and vulnerable adults. Applicants must be willing to undergo protection screening appropriate to the post, including checks with past employers and an enhanced DBS disclosure.

Please note this post is ‘exempt’ from the Rehabilitation of Offenders Act 1974 and therefore, you will be required to declare any convictions, cautions, reprimands and final warnings that are not ‘protected’ (i.e. filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). The amendments to the Exceptions Order provide that certain ‘spent’ convictions and cautions are 'protected' and are not subject to disclosure to employers and cannot be taken into account.  Guidance and criteria on the filtering of these cautions and convictions can be found on the Disclosure and Barring Service website.

Hours and salary

Normal working hours are 7 per day, 9am to 5pm, five days per week (lunch 1-2pm).

This is a salaried position set at £35,000 for year one with a 5% increase in year two and year three.

Location The post will be based at Lauriston Farm, Lauriston Farm Chase, Maldon, Essex CM9 8AH.  

What do we offer?

• The chance to join a community owned charitable co-operative with environmental and social justice at its core.
• Competitive salary
• 28 days holiday (excluding bank holidays) per year.
• Contributory company pension
• A supportive and collaborative working environment
• A beautiful and tranquil setting

LAURISTON FARM JOB DESCRIPTION

Job Title: Operations Manager

Salary: £35,000 per annum with 5% increase in year 2 and 3

Hours per week / Contract type: 35 hours / week, salaried position

Team: Working alongside the Farm Director

Reporting to: The Board of Trustees

Location: Lauriston Farm, Goldhanger, Essex, CM9 8AH

Purpose of role

A new, central organisational role responsible for ensuring the smooth running of all day to day activities through compliance with external regulations and management of internal procedures, policies, staff and finance. 

Duties & Responsibilities for this post:

Day to day management

• Co-ordinate all activity streams to ensure staff awareness and a meaningful experience for all service users Maintain a central diary and signing sheets for all pre-arranged, regular, and ad-hoc farm visitors
• Diary co-ordination with office team for farm walks, open days, off farm talks, SEND colleges, volunteers, Primary school visits.
• Maintain a diary for annual events e.g. vehicle MOTs, insurance renewal, equipment servicing and ensure relevant actions are taken Oversee room use and ensure all facilities are kept clean and tidy, including reporting maintenance needs Manage bookings from external organizations Manage consumables stockkeeping and raise orders as required Communicate with families and key workers of all social farming participants Maintain internal paperwork systems for all social farming initiatives Communicate with potential social farming participants in collaboration with Farm Director

Personnel Management

• Act as central point of contact for all staff and volunteers, triage queries and direct them as appropriate Overall management of all staff and volunteers, direct line management of all non-land working staff. Arrange sickness and holiday cover for all staff including cover for markets Responsible for undertaking grievance and disciplinary procedures New staff inductions Training records and other compliance records for all staff and volunteers Staff reviews Organise staff training

Compliance

• Oversee compliance with relevant legislation (e.g. risk assessments, safeguarding, food hygiene, GDPR, health and safety) and internal policies and procedures Process DBS applications and renewal Oversee compliance with best practice for day placements Ensure any accidents/incidents are properly recorded Manage reviews of risk assessments, policies and procedures

Finance

• Produce monthly P&L vs budget report (Xero)
• Produce monthly cash flow report
• Co-write, present and oversee compliance with annual budget
• Investigate budget compliance anomalies
• Liaise with office manager regarding debtors and creditors
• Assist with annual returns Assist with writing reports for grant providers

General Duties

• Demonstrate and promote the values of Lauriston Farm Limited.
• Work in accordance with all Lauriston Farm policies including financial, equality & diversity and safeguarding
• Commit to continual professional development
• Play an active part within the wider Lauriston Farm team
• Perform other duties occasionally assigned to you to ensure the smooth running of the farm
• With consent from individuals, contribute regular information and photographs for the farm’s social media

Key Working Relationships

• The Board of Trustees, all farm staff and volunteers
• Social farming users, their families, carers, school/college staff members and key workers                                                                                                                                 

Are you highly organised and passionate about supporting meaningful causes? Do you want to play a crucial role in a team that helps people with sight loss live the life they choose? We are looking for a Fulfilment Supervisor to join our team and ensure the smooth processing and administration of Fundraising campaign responses, directly contributing to the success of our 5-year Fundraising strategy.

In this role, you'll have the opportunity supervise a dynamic Fulfilment Team, guiding them through daily tasks while fostering a collaborative and productive environment.

Collaboration will be at the heart of your work. You'll build strong relationships with key stakeholders, including the Donation Processing Supervisor and Manager, to guarantee the seamless reconciliation of income and resolution of any queries. You’ll also keep a close eye on KPIs and SLAs, ensuring that all targets are met and addressing any challenges as they arise.

If you're a proactive and detail-oriented professional who is eager to support a purpose-driven team and make a lasting impact on people’s lives, we want to hear from you.

No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.

For the complete list of essential and desirable criteria please view the job description attached to this advert. 

For high volumes of applications, we reserve the right to close adverts earlier than advertised.

We are looking for a Face to Face Executive to play a key role in supporting fundraising campaigns that help people with sight loss achieve their goals and independence. This role involves assisting with the day-to-day management of both external suppliers and the in-house fundraising team to ensure campaigns are delivered on time, within budget, and generate the expected income to support the charity’s work, while maintaining full compliance with relevant legislation and Guide Dogs' standards.

You will help drive the successful delivery of fundraising campaigns, manage administrative tasks such as purchase orders and payroll, and handle queries from internal teams, supporters, and the public. Additionally, you’ll assist with complaint handling, report on fraud prevention measures, and collaborate with suppliers to ensure quality outcomes.

If you’re detail-oriented, thrive in a fast-paced environment, and are passionate about making a real difference, we’d love to hear from you.

We value in-person collaboration with our teams and support hybrid working arrangements, so you have flexibility to work in a way that’s best for you, we would like the successful candidate to work a minimum of 2 days per week from the Reading office.

No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.

Are you ready to make a lasting impact while developing your skills in delivering marketing campaigns and engaging supporters?

As a Single Gifts Marketing Campaign Executive, known to Guide Dogs as a Single Gifts Campaign Executive, you’ll help deliver Single Gifts campaigns (Cash Appeals, Raffles, and Mid-Value), working across acquisition and supporter development to maximise response rates and campaign value. You’ll ensure campaigns stay on budget, managing artwork and content approvals, providing feedback, and tracking performance to inform future strategies. Additionally, you’ll conduct post-campaign analysis, produce reports, and collaborate with suppliers to ensure high-quality delivery. You’ll work closely with the Online team and External Lottery Manager to keep the Cash and Raffle sites updated and collaborate with other teams for smooth campaign execution. You’ll also handle internal queries and supporter inquiries about the Cash and Raffle schemes.

If you are proactive, detail-focused, and passionate about making a difference, we’d love to hear from you!

For this role you'll be working 35 hours per week, worked 9am - 5pm, Monday to Friday. We are looking for you to attend the office at least 2 days per week including each Thursday for a team day.

No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.

How to apply 

Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page.

If you require any accessibility support to apply, our friendly recruitment team is ready and waiting to help.

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.

We anticipate interviews taking place from 28th April 2025.

If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page

Our Commitment to Diversity and Inclusion

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. 

As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.

If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.

For high volumes of applications, we reserve the right to close adverts earlier than advertised.

Are you passionate about helping others and making a real impact? As a Telefundraising Executive your skills and dedication will play a crucial role in raising essential funds, ensuring we can continue providing vital services to people living with sight loss.

What You'll Do:

• Fundraising Outreach: You will make outbound calls to both existing and potential supporters, engaging them in our mission and helping raise vital funds to support Guide Dogs. You’ll achieve both personal and team targets, maximising our return on investment.
• Champion Our Cause: Be the voice of Guide Dogs, representing our campaigns like Sponsor A Puppy, Lucky Lottery, Gift Aid, and Legacy. You’ll passionately share our vision and purpose, inspiring supporters to contribute to our work.
• Supporter Satisfaction: You’ll balance income generation with exceptional customer care, ensuring our supporters feel valued and heard while driving the charity’s success. Your ability to listen, build rapport, and provide exceptional service will be crucial.
• Continuous Improvement: You’ll offer feedback on campaigns to help improve performance and income, playing an integral part in our ongoing success.
• Collaborative Spirit: You will assist in training and supporting your colleagues, contributing to team goals and the overall strategic direction of our telefundraising efforts.

If you have experience in a target-driven environment, such as call centres, customer service, sales, or marketing, and a proven ability to meet and exceed targets, we’d love to hear from you. Your excellent communication skills, enthusiasm, and ability to build connections, combined with strong planning and analytical abilities, will help you excel in this role.

For this role you’ll be working 35 hours per week, worked 10am to 6pm, Monday to Friday. Dependant on location, you will be required to attend the office once a week.

Once or twice a year for team meetings and/or training sessions you may be required to travel to the Reading office. The initial induction will require 2 days in the Reading office.

We welcome applications from candidates based outside of Reading.

No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.

How to apply 

Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page.

If you require any accessibility support to apply, our friendly recruitment team is ready and waiting to help. 

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.

If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page

Our Commitment to Diversity and Inclusion

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. 

As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.

If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.

For high volumes of applications, we reserve the right to close adverts earlier than advertised.