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Top job
Closing in 6 days
The Children's Trust, Tadworth, Surrey (On-site)
£31,897 per year
You will provide 1st class IT support to our staff, volunteers, retail and remote users and assist with calls to the IT Helpdesk.
Posted today Quick Apply
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Page 8 of 11
Tadworth, Surrey (On-site)
£31,897 per year
Full-time
Permanent
Job description

You will provide 1st class IT support to our staff, volunteers, retail and remote users. Reporting to the IT Support Lead you will assist with management of calls to the IT Helpdesk.

Role requirements:

  • Provide first line IT support
  • Provide technical support to staff and volunteers within the organisation
  • Work in a Helpdesk environment with ticket escalation, recording all support activities
  • Assist with projectors, interactive whiteboards and AV equipment
  • Arrange warranty hardware repairs
  • Survey IT equipment and keep asset registers up to date
  • Deliver services to support an 8am - 6pm coverage within an agreed pattern of rotation.
  • Communication
  • Facilitate effective communication with the organisation.
  • Maintain clear and concise documents and records, in accordance with The Children’s Trust Policies.
  • Ensure documents are managed confidentially at all times.
  • Answer and manage telephone enquiries in a professional manner, taking messages and referring to relevant staff members, as and when required.
  • Undertake other or additional duties that are within your skills and abilities, as the organisation may reasonably require from time to time.
  • The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

    Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

    Staff Benefits

    The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits on our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

    We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

    Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Application resources
Posted by
The Children's Trust View profile Organisation type Registered Charity Company size 501 - 1000
Refreshed on: 04 April 2025
Closing date: 10 April 2025 at 23:30
Tags: IT, Digital

The client requests no contact from agencies or media sales.