England And Development Manager Jobs in London

About Chapter One

Chapter One is a growing charity dedicated to ensuring every child has access to one-to-one reading support at the time they need it most. 

Our innovative Online Reading Volunteers Programme aims to support 3,300 children facing disadvantage during the 2024-25 academic year, pairing five to eight-year-old children with reading support volunteers from over 140 local and national businesses. Our unique approach requires volunteers to commit just 30 minutes a week for an entire academic year, using our bespoke digital platform. The results are transformative, significantly boosting children's reading confidence and ability. Our ambitious five year plan targets growth of 20% year on year.

For more information about our programmes please visit our website. Please also take some time to visit our social media channels and watch our videos.

About the role 

With ambitious targets to support thousands more children by 2029, Chapter One is seeking a passionate, energetic Fundraising Officer to be an integral part of our Fundraising team. Reporting to our Trusts & Foundations Manager, you’ll generate income from a range of existing and new trusts and foundations, along with individual fundraising activities to contribute towards the 2024-25 fundraising target of £278,000, rising to £348,000 in 2025-26 in which you’ll have an individual target.

This new role is ideal for an early career professional who can write creative, compelling bids and build impactful relationships to make your mark in a fast-growing charity which is flexible and agile. You’ll be a proactive, determined self-starter and have high standards for yourself and others. You’ll develop and manage a funding pipeline by investing in thorough research and relationship cultivation, and you will thrive in working with funders, partners and supporters on a day -to-day basis. 

Key Responsibilities

Deliver the fundraising plan 

● Work collaboratively with the Trusts & Foundations Manager to grow Chapter One’s fundraising portfolio and meet agreed income targets from trusts and foundations. 

● Maintain a portfolio of existing trusts and foundations, ensuring an excellent cultivation and stewardship journey​ in order to build relationships and maximise income. 

● Proactively identify and research new prospective trust funders, finding creative ways to engage with them to secure support.

● Create compelling and tailored fundraising applications and reports, ensuring there is a strong emotional case for support and accuracy, to inspire prospects and supporters across trusts and foundations. 

● Contribute to the highest levels of donor care for supporters, including creative stewardship, adhering to all grant conditions and responding in a timely manner to all enquiries from supporters and prospects. 

● Research, interpret and present data about literacy and impact that makes a compelling case for Chapter One’s programmes. 

● Contribute to internal planning and budget setting for restricted and unrestricted activities, setting out clear plans and a pipeline for income generation from trusts and foundations.

● Work with the Trusts & Foundations Manager, Corporate Partnerships team and Communications team to support the development of strategies and campaigns to grow individual giving from existing volunteers and supporters.

● Undertake administrative duties to support the delivery of individual fundraising initiatives including matched-giving campaigns and Payroll Giving. 

● Work closely with the Trusts & Foundations Manager, Business Development Manager, Corporate Partnerships team and Communications team to ensure a cohesive approach and maximise all fundraising opportunities.

General

● Oversee and maintain specific fundraising administrative processes, including

recording of activity on the Salesforce CRM and internal databases.

● Maintain up-to-date knowledge of fundraising regulations, networks, and developments across the sector. 

● Adherence to Chapter One’s Donation Acceptance Policy.

● Contribute to forecasting and regular reporting, producing verbal and written reports for senior management as required.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

● A commitment to Chapter One’s mission and values.

● Experience of fundraising, ideally from trusts and foundations.

● A demonstrable track record of successfully generating income and achieving targets. 

● An ability to create compelling and successful fundraising applications and proposals. 

● Excellent written communication skills, with an understanding of how to tailor communications for different audiences/contexts.

● Strong interpersonal skills, with the ability to build and manage relationships with a range of stakeholders, both internally and externally. 

● Evidence of effective prospect research, growing and managing a pipeline, planning for your portfolio and increasing income​.

● Good financial acumen and proven ability to present complex financial information accurately.

● Excellent organisational skills, attention to detail and high levels of accuracy.

● Ability to effectively work under pressure and manage conflicting priorities.

You’ll be more successful in the role if you have:

● Experience of individual giving or employee fundraising.

● Experience of working in a charity that has a strong corporate volunteering offer.​

● Experience using the Salesforce CRM Non-profit Success Pack.

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.

Chapter One is committed to safeguarding children and young people. All postholders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.

Freshwater Habitats Trust is the UK’s leading charity for all freshwaters. We are an evidence-based, conservation charity that works to protect UK and European freshwater wildlife through practical and innovative nature conservation projects. 

Data and evidence are vital in prioritising our work across the organisation and building the Freshwater Network. They are also vital when influencing external audiences to achieve our mission to reverse the decline in freshwater biodiversity. 

This is a new role in the organisation and reflects an urgent requirement to collate, organise and manage a large volume of research, survey and other data collected by Freshwater Habitats Trust over the last four decades, the potential of which is not currently being fully realised. 

It is critical that through the development of an organisational data strategy we can:

· Provide evidence of our research and advocacy.

· Showcase Freshwater Habitats Trust’s expertise.

· Facilitate effective teamwork within and between project and organisational teams.

· Enable efficient project delivery and public / partner engagement.

· Guide the strategic delivery of conservation projects through Important Freshwater Area analysis mapping and reporting.

The role will work closely with the strategic Research and Data Sub-Group of the Senior Management Team who are responsible for driving this work forwards.

This position requires a creative, dynamic and enthusiastic person who works well as part of a team whilst being self-motivated and ambitious. 

Closing Date: 7th February 2025

Interview Dates: 28th February 2025

The role

We are looking for a Supporter Acquisition Executive to play a key role in the fundraising that supports NDCS's work to support deaf children and their families. This post will manage relationships with fundraising supporter acquisition agencies, particularly working door to door and face to face, to recruit tens of thousands of new supporters every year.

What you'll do

• Manage relationships with fundraising supporter acquisition agencies, ensuring our ambitious supporter recruitment targets are hit and that campaigns comply with regulations and best practice.
• Monitor and report on the success of campaigns, identifying areas for growth and improvement.
• Ensure feedback and complaints are learned from and handled effectively.

What you'll need

• Strong communication, confidence managing relationships externally & internally.
• Numeracy & attention to detail - able to create reports on campaign performance & make improvement recommendations.
• Resilience in dealing with challenges.
• Familiarity with fundraising processes and regulation is an advantage.
• Previous experience of managing high value suppliers, or account management, is an advantage.
• Strong digital skills and a sound understanding of agile values & principles.
• A criminal record check / DBS disclosure (if offered the position).

What you'll get

• Home-based working with flexible hours.
• 25 days holiday - plus additional 3 days at Christmas (and bank holidays).
• Pension (5.5% employer contribution).
• Healthcare Cashplan
• Annual performance-based salary increase.
• Employee Assistance & Wellbeing Programmes.

What we do

The National Deaf Children's Society are the leading charity for deaf children. We give expert support on childhood deafness, raise awareness and campaign for deaf children's rights, so they have the same opportunities as everyone else.

Disability Confidence

We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification. Please contact us  with any accessibility or reasonable adjustment enquiries.

The National Deaf Children’s Society is a registered charity in England and Wales (1016532) and in Scotland (SC040779).

SCT currently have two vacancies in our retail division:

• Assistant Shop Manager - Chrisp Street Market Shop
  • 4 days - 28 hours per week
  • £19,466.00 (£24,333.00 FTE)
• Shop Supervisor - Aldgate East Shop
  • 5 days - 35 hours per week
  • £23,993.00

Assistant Shop Manager

Overview

Aim and influence

• Assist the manager to achieve weekly/monthly/annual sales and profit targets for each shop.
• To assist in managing the day to day running of the shop staff and volunteers with the aim of maximising sales and controlling shop expenses to support SCT’s mission.
• Work within SCT values.

Other key details

• A 4 day fully flexible working pattern, including weekends and bank holidays.
• Flexibility required where reasonable and appropriate to accommodate short notice alterations to working pattern.
• Must work in other shops within London if occasionally required.
• Attend and undertake any relevant training workshops, events or meetings as required.
• A satisfactory Basic Disclosure from the Disclosure Baring Service is required for this role.

Your enthusiasm and dedication will see you:

• Have excellent communication and customer skills, be solutions focused with friendly positive can do attitude.
• Be responsible for our dedicated volunteer teams, customer service and oversee daily retail operations in the absence of the shop manager.
• Recruit, train and support volunteers, helping them to achieve their goals and potential to support the aims of the shop.
• Interact with your local community to support engagement through volunteering, donation and fundraising opportunities.
• Be a self-motivated team player, who is enthusiastic and passionate about the cause of the charity.
• Have the ability to accept and process donations in a timely manner, modelling Gift Aid prompts.
• Ensure stock quality and pricing aligns with the expected standards.

What we need from you:

• Retail experience.
• An interest in preloved, vintage and second-hand fashion.
• Have excellent communication, interpersonal skills and customer service skills.
• Having experience of working with volunteers would be an advantage.
• Strong administration, computer skills – MS Office and POS.

Shop Supervisor

Overview

Aim and influence

• Assist the manager and assistant manager to achieve weekly/monthly/annual sales and profit targets for each shop.
• To maintain high standards on the shop floor, supporting volunteers and providing excellent customer service.
• Work within SCT values.

Other key details

• 5 days a week, including weekends and bank holidays.
• Flexibility required where reasonable and appropriate to accommodate short notice alterations to working pattern.
• Must work in other shops within London if occasionally required.
• Attend and undertake any relevant training workshops, events or meetings as required.
• A satisfactory Basic Disclosure from the Disclosure Baring Service is required for this role.

Your enthusiasm and dedication will see you:

• Have excellent communication and customer skills, be solutions focused with friendly positive can do attitude.
• Ensuring excellent customer service.
• Work with volunteers, helping them to achieve their goals and potential to support the aims of the shop.
• Interact with your local community to support engagement through volunteering, donation and fundraising opportunities.
• Be a self-motivated team player, who is enthusiastic and passionate about the cause of the charity.
• Have the ability to accept and process donations in a timely manner, modelling Gift Aid prompts.
• Ensure stock quality and pricing aligns with the expected standards.

What we need from you:

• Retail experience.
• An interest in preloved, vintage and second-hand fashion.
• Have excellent communication, interpersonal skills and customer service skills.
• Having experience of working with volunteers would be an advantage.
• Strong administration, computer skills – MS Office and POS.

What we can offer you:

Working with SCT offers numerous benefits. Employees find deep personal fulfilment and purpose by working to support the most vulnerable in society. Our teams as passionate and supportive, fostering a strong sense of community among like-minded individuals. With opportunities for professional growth, SCT offers training to support your role and personal development:

• Training and development opportunities.
• BUPA cash back plan.
• BUPA Employee Assistance Program with access to counselling.
• Cycle to work scheme / interest free travel loans for season ticket holders.
• A busy, challenging and rewarding role with consistent support and an opportunity to continue to learn.

How you can apply today

Applications for this role may be reviewed as they are received so we encourage you to apply as soon as possible!

All applicants must posses the legal right to work in the UK.

Position: Retail Manager
Salary and Hours: £21,803.60 per annum + London Allowance if applicable, 35 Hours per week
Contract: Permanent, Full time
Based: Edmonton, Marie Curie Shop
Closing date: We are reviewing applications as soon as they are received. We advise you APPLY NOW if you are interested.
Interview process: If your application is deemed successful, you will be invited into the store for an interview.
Marie Curie is one of the UK's most loved charities and the leader in end-of-life care and support. We're fighting for a better end of life for all because we believe that every day of your life matters - from the first to the last. You may have seen our recent TV advert here.
Our Retail Manager role offers a fantastic opportunity for you to build on your existing retail experience and commercial thinking to create an inviting shop which encourages sales and promotes excellent customer service.
No week is the same and you'll have bags of variety in your role.
Marie Curie Benefits Package:
- Season ticket loan -for travelling to and from work
- Defined contribution schemes for Pension
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Introduce a friend scheme
- Entitled under Marie Curie Blue Light Card
- Entitled to Benefit-Hub Discount Scheme
- Life assurance - for all employees
- Eye care - (under Display Screen Equipment (DSE) regulations, Marie Curie will pay towards sight tests if you use computer screens and other displays as part of your job)
What's in it for you:
- Annual leave allowance: - England & Wales = 25 days plus 8 public holidays (pro rata)

- Competitive Policy for parental/sick leave
- Continuous Professional Development - (Marie Curie supports and encourages personal and professional development)
- Industry leading training programmes
- Flexible Working
- Free DBS
What we are looking for:
- Sales & Stock Generation. Where you'll get to be creative, always looking for opportunities to attract new customers/supporters every day.
- Management of Staff and Volunteers. You'll get to work with some amazing people. Taking the lead in recruiting, training, managing and supporting volunteers to ensure the effective operation of the shop.
- Administration. You will ensure all financial reporting and management, cash handling, daily banking and security procedures are followed.
You'll be part of a friendly, passionate team with a manager who supports you and your career development.
And best of all, the work you do every day will make a real difference in people's lives
Click here to view full job description.
To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie
For more information or an informal chat please contact Nicola Hyder by email at [email protected]
Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one. 
We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.
We're committed to making reasonable adjustments to support you throughout the application and selection process. You can request support via [email protected]
This role will be subject to receiving a satisfactory disclosure check.
We reserve the right to close this vacancy early. Agencies need not apply.

We are looking for a highly motivated fundraiser who believes in the vision of CCX and who can work with the Philanthropy Lead to develop a committed donor base to support the work. Focusing on high value gifts, this role requires excellent writing skills in order to produce compelling proposals and reports for funders, as well as developing and maintaining relationships with Trusts & Foundations, and potentially individuals.

The post holder is  expected to perform duties with a high degree of independence, initiative, and judgement in order to help grow fundraising income.

This is a part-time role (0.8 FTE) 

There is an occupational requirement that the post-holder is a Christian under Part 1, Chapter 2, section 10 to the Equality Act 2010

Duties and Accountabilities 

The post-holder will work alongside the Philanthropy Lead for the best performance of the organisation and in line with its values, aims and objectives. The role will involve developing and maintaining a strong network of financial partnerships with individuals and trusts to support the work of CCX.

Note: This job description does not form part of the employee’s contract of employment but is provided for guidance. The precise duties and responsibilities of any job may be expected to change over time. Job holders should be consulted over any proposed changes to this job description before implementation.

This is an exciting opportunity for a  senior leadership role to develop and implement strategy and programmes to deliver Southwark Vision 2024-35, Christ Centred|Outward Focussed.

This is a role for someone who has a heart to see the Church of England grow and thrive, who is committed to the development of mission and outreach in our churches and who finds joy in seeing congregations welcoming children, young people and families, growing and becoming more diverse in all ways, to represent all the people that we serve. The Diocese is committed to becoming a truly anti-racist organisation and to increasing our diversity at all levels. We especially welcome applications from those with Global Majority Heritage, those with disabilities and other protected characteristics.

The main focus will be delivery of the Diocesan Investment Programme, a nine-year partnership with the Church Commissioners which will invest £29m in projects in the Diocese aligned with the Church Commissioners’ nine year ‘Vision and Strategy’ programme. The role will also oversee the whole range of other centrally funded programmes and projects including Strategic Development Fund, Racial Justice Programme, Net Zero Carbon Programme, Flourish funding, and will provide expertise and input into other areas requiring strategic experience. 

This is the ideal opportunity for someone with experience of implementing complex, high-value programmes in a matrix-management environment, leading teams, managing risks, and reporting to senior individuals, boards and committees.

Whilst this opportunity is available on a part-time basis and we can offer flexibility around how the 21 hours is worked, there may be scope for more than 21 hours, and please contact Nicola Thomas, Diocesan Secretary for a discussion if this is of interest.

Closing date: 27th January 2025

Interview are anticipated to take place in mid-late February

We are looking for a Youth Services Manager to manage our youth team and project, empowering young people to feel connected to their community and live to their full potential.  Our youth project has been established in the community since 2007, with summer provision, evening drop-ins, after school activities, mentoring and a youth leadership programme. Could you manage this programme and the youth staff team to support and empower more local young people?
We are commissioned by Newham Council to lead the Royal Docks Youth Zone, a consortium of 3 organisations in the Royal Docks. Over 2025 we expect to work regularly with over 300 young people through this commission. We also receive funding from New Deal for Young People to deliver mentoring for over 100 young people per year, in the community and in our partner schools.
As a small community organisation, working as a manager at WSF provides the opportunity to be involved in all aspects of the project, from fundraising to staff management, budgeting to delivery. The successful candidate will have experience of managing teams and overseeing budgets in excess of £100,000, whilst being passionate about young people reaching their full potential.
The successful candidate will also be enthused by working with other local youth providers and partners. You will oversee the Royal Docks Youth Zone consortium, being responsible for delivery, reporting, monitoring and evaluation. You will also represent WSF as part of a consortium with Oasis Community Partnerships.
The successful applicant will act as Designated Safeguarding Lead for West Silvertown Foundation, so will have a robust understanding of safeguarding policy and procedures. 
If you relish a challenge, are keen to make a positive difference to people’s lives and contribute at the heart of a diverse community in London’s Royal Docks then we would love to hear from you.
We want to hear from all interested candidates, and to be considered for the position you must submit a detailed covering letter along with your CV, outlining why you're right for the role.
Deadline: Wednesday 29th January
Shortlisted candidates will be contacted on Thursday 30th January
Shortlisted candidates will be invited for a visit to the youth project week beginning 3rd February
Interviews will take place 10th – 12th February 

We're looking for a Community Fundraising Manager - it's a great opportunity to develop a plan and deliver a diverse portfolio of fundraising activities to engage people with our work and contribute to our income.

You will manage a team to help develop innovative fundraising products, grow our supporter base and provide exceptional supporter stewardship.

Income generation  

• Responsible for supporting the development of a 3-year community fundraising income strategy to grow income from a modest base of £125k per year to circa £275k per year.
• Implement the operational plan for community fundraising income. 
• Plan, develop and deliver new community fundraising products, campaigns and events that will resonate with stakeholders including members, donors and volunteers to fundraise. 
• Work collaboratively with Comms, Marketing & Digital teams to develop and drive forward promotion of community fundraising to reach existing and new audiences, including developing content for social channels, e-comms, webpages and fundraising packs.
• Establish a network of community fundraisers, building relationships with community fundraising ‘champions’, and providing excellent supporter care and timely communication. 
• Evaluate community fundraising projects regularly and make changes when necessary. 

Leadership, management and collaboration 

• Lead the community fundraising programme in line with Marine Conservation Society values and organisational culture.
• Contribute to fundraising cross-team planning and strategy development. 
• Line management of 2 part-time Community Fundraising support roles with responsibility for operational delivery of their fundraising plans and performance management including, 1-2-1 meetings, appraisals, day-day performance management against KPI’s, motivation and objective setting. 
• Build collaborative relationships with peers across the charity. 

Governance & reporting 

• Manage the overall budget for community fundraising, including monitoring of income and expenditure against budget. 
• Setting, measuring, and reporting against agreed KPIs  
• Ensure the Community Fundraising team are accurately recording the receipt of donations and gifts received from supporters. 
• Ensure accurate financial and CRM supporter records are maintained and accessible. 
• Ensure all relationships comply with relevant charity law, GDPR requirements and the charity’s Ethical Fundraising Policy.
• Work with our Data Manager, Head of Marketing, and the Fundraising team to ensure the CRM database holds key, relevant profile information on supporters.
• Attend department and organisational meetings reporting on team related matters as required and cascading organisational priorities as appropriate.

Knowledge and experience (what you’ll know)

Essential

• A track record in community fundraising or similar, with the ability to demonstrate success in meeting financial targets and income growth. 
• Can demonstrate your experience of supporting the development of 3-5 year strategic plans 
• Experience of developing and leading on annual operating plans in line with strategic goals.  
• Can show your line management experience, including knowledge of successfully developing and motivating a team. 
• Can successfully set and manage multi-year budgets. 
• Good knowledge of and experience of working with CRM databases including the collection and storage of data in line with GDPR. 
• Sound knowledge of current fundraising trends and knowledge of fundraising policies, procedures and legalities. 

Desirable

• Experience of establishing and growing new community fundraising products. 
• Project management experience, able to plan and deliver within set timescales.

Skills & abilities (how you’ll do it)

Essential

• Able to take responsibility for delivering against objectives and monitor and evaluate operational and financial plans. 
• Excellent interpersonal skills including relationship building, influencing and negotiating with a wide diverse audience  
• Able to work as a leader and motivate others.
• Excellent written and verbal communication skills, including attention to detail.  
• Strong planning skills and the ability to manage a varied and busy workload while meeting tight deadlines. 
• Self-motivated and able to demonstrate creativity, initiative and work proactively 
• Ability and confidence to represent the organisation with potential and existing donors. 

Desirable

• Strong IT skills, including MS 365 tools (Teams, SharePoint, One Drive etc.) Word, PowerPoint, Excel etc.  

Personal Qualities (what you’ll bring)

A personal style in line with our values and our commitment to equity, diversity and inclusion: 

We are brave                                        We have integrity  

We are a community                          We are credible  

We are positive                                     We are solutions focused  

•  An innovative and creative thinker who is quick to generate solutions and ideas.  
• Comfortable with change, with a flexible and adaptable approach to work, with good prioritization skills. 
• Approaches problems with a creative and enabling mindset to seek solutions. 
• Responds positively to challenges – managing your personal responses when things get busy
• Comfortable and capable when working independently and on own initiative.  
• Motivated and focused in both the home working and busier working environments.  
• A good team player who builds open and supportive relationships. 
• A positive, optimistic, and ambitious vision for the future of Community Fundraising. 
• Collaborative and team-oriented approach, with the ability to work effectively with colleagues across different functions and levels.  
• Proactive and results-driven mindset, with a focus on achieving measurable outcomes. 

Operations and Data Manager
The Orchard Project
Two-year fixed term contract with possibility of extension or being made permanent
Salary £34,642 plus £4,000 London Weighting if applicable pro rata
Home-based/Hybrid with at least one day a month in the London office (currently Shoreditch) or with the option to be based in one of our other city locations in co-working spaces or fully remote
Part time 3 days/week (22.5hrs) with flexible working
Excellent benefits including 25 days annual leave pro-rata, Christmas closure, TOIL for additional work, personal training and development budget, employer pension contribution of 5%, £35 per month personal wellbeing budget, two wellbeing days per year, additional one week organisational shut down in June as part of commitment to work/life balance

Do you have a strong track record of effective and efficient operational management including database management, admin and IT? Are you highly organised and practical with a can-do attitude? If so, we would love to hear from you.

Charity People are delighted to be working with The Orchard Project, a small but mighty charity delivering real change for the environment, to recruit an Operations and Data Manager.

The Orchard Project's vision is for everyone in towns and cities across the UK to be within walking distance of a thriving, community-run orchard to transform people's lives and help nature to thrive.

Since 2009, The Orchard Project has brought over 640 orchards into the heart of urban communities, specifically in areas of high deprivation where there is limited access to nature. Local people are trained in the skills needed to care for orchards, ensuring they remain viable for generations to come. The charity has grown from a London-based project to become the country's national community orchard charity with hubs across England, Wales and Scotland, and a core staff team based in London and across the UK. As well as support for community groups, The Orchard Project run accredited training programmes in orchard management and forest gardening, and project work takes place in a range of settings including prisons, schools and in the diverse communities that we serve.

The new Operations and Data Manager will support staff with improved admin systems and data management and develop more sophisticated systems, such as the database and online processes, to enable The Orchard Project to operate more effectively and efficiently.

Key responsibilities

* Administrative and Organisational Support: Coordinate HR processes, manage contracts, handle enquiries, and support logistics for meetings and events. Provide general administrative assistance, including data entry and minute-taking.
* Salesforce and Data Management: Lead Salesforce CRM management, enhance workflows, and provide staff training. Maintain accurate data records, support fundraising, and develop systems for measuring and sharing impact.
* Systems and Tools Management: Manage Microsoft 365 for team collaboration, provide IT troubleshooting, and ensure efficient use of shared tools and resources.

The Operations and Data Manager will have previous experience of working in an administrative or similar role. The successful candidate will have strong working knowledge of Salesforce CRM and Microsoft 365 and a good working knowledge of IT and cloud-based systems. You will have experience of prioritising and managing a complex workload, as well as strong analytical and problem-solving skills and be highly organised and detailed orientated. You will have good communication skills to manage relationships with key internal stakeholders and able to coach and train others.

You will be an "all-rounder" with a can-do attitude and comfortable working in a remote organisation and willing to lead on all administration for a small charity. You will be able to work independently and flexibly to meet the day-to-day needs of the charity and also a strong team player. You will have a genuine passion for using IT systems to improve work life for colleagues.

How to apply

The application process is CV and Supporting Statement. If you would like to apply for this role or for an informal confidential, please apply via the link below with a copy of your CV or email Alice Wood at Charity People for the pack and full details on the application process. We will be in touch with candidates who apply over the holiday period w/c 6 January.

The deadline is 9am on Tuesday 21 January with interviews scheduled for Tuesday 4 February.

We want you to have every opportunity to demonstrate your skills, ability, and potential. Please inform Alice if you require any assistance or adjustment to help ensure the application process works for you.

At Charity People, we match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Due to the festive break, we’ll be starting to contact potential candidates from the 6th January.

The Talent Set are delighted to be working with Ruth Strauss Foundation to find their New Business Manager. 

The charity offers a flexible working environment, with hybrid working 2 days per week from their office in London. 

Reporting into the Head of Partnerships, the New Business manager role will be instrumental in generating new business to compliment the current portfolio of partners. You will focus on:

1. New Business: Identifying, researching and building a list of new prospects to generate new partnerships for the Ruth Strauss Foundation. 
2. Engagement with RSF events: Working closely with the RSF Commercial Sales Lead, utilising the Ruth Strauss Foundation calendar of events to engage and steward corporate relationships. These events include the likes of the RSF Long Room Dinner, RSF Golf Day, #RedforRuth, #RockforRuth. 
3. Supporting on Corporate engagement through the Ruth Strauss Foundation’s exciting new pre bereavement eLearning platform for workplaces. 
4. Support the Head of Partnerships to maximise support from the England and Wales Cricket Board and the Marylebone Cricket Club and their commercial partners at #RedforRuth.

Key Responsibilities:

• Lead on pitches and secure new partnership opportunities 
• Maximise planned income from partners, amplifying their fundraising potential and retaining accounts 
• Generate income, working proactively to strategically grow these key relationships 
• Identifying, researching, engaging and cultivating new corporate prospects and relationships. 
• Responsible for developing a corporate pipeline. 
• Develop and, with the wider Fundraising Team, implement a focused calendar of fundraising activities and activation stewardship opportunities specifically for Partners. 
• Working with colleagues to develop our corporate propositions – both fundraising products and exciting, innovative new project proposals alongside our Programme Funding teams.

Person Specification: 

• Experience of working in corporate partnerships / CSR / marketing / sales 
• Experience of working on Charity of the Year partnerships or generating income through creative corporate fundraising activations. 
• A successful track record in utilising business and partnership sector insight to support organisational fundraising aims. 
• Experience of business development and pitching 
• Budget management experience 
• Ability to influence, persuade and negotiate using interpersonal skills with various stakeholder types 
• Competent user of Microsoft Word, Excel and PowerPoint and experience of client / supporter databases 
• Confident and self-assured with creative flair and innovative approach to work 
• A willingness to adapt and be flexible. There are often new projects, changing priorities, and new processes that you will need to embrace.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Exciting Opportunity! Seeking a Development Officer - Alcohol Licensing Sector!

Are you ready to take on a key role in shaping and driving a pioneering initiative aimed at improving safety and reducing vulnerability in the alcohol licensing sector? Join a respected, not-for-profit crime prevention organisation at the forefront of innovation and community safety.

Role: Development Officer - Alcohol Licensing Sector
Organisation Type: Not-for-profit crime prevention organisation
Salary/Rate: £45,000 - £48,000 per annum
Working Arrangements: Monday to Friday, 36 hours per week
Location: Remote-based, ideally in the South of England, with regular travel across the region (travel costs covered)

Employment Type: FTC - 6 months
Working Hours: Monday to Friday, full-time

About the Role:

Our client is seeking an experienced Development Officer - Alcohol Licensing Sector to join their dynamic team. In this role, you will drive the development, promotion, and implementation of the Licensing SAVI initiative, working closely with key stakeholders to enhance safety and reduce vulnerability in licensed venues.

This is an exciting opportunity for someone with expertise in licensing, crime prevention, and community safety to make a real difference by advocating for innovative practices and building lasting relationships within the industry.

Main Responsibilities of the Role Include:

Promote and Implement Licensing SAVI:

• Advocate for Licensing SAVI as a safety and security standard for licensed venues.
• Confidently deliver presentations and engage with stakeholders in forums, meetings, and 1-to-1 sessions.
• Build Stakeholder Relationships:
• Work collaboratively with police forces, councils, local authorities, and venue operators to secure buy-in for the initiative.
• Maintain open communication and provide regular updates to stakeholders.
• Support Venue Safety and Security:
• Offer guidance on safety measures, crime prevention, and community confidence-building.
• Address key issues such as alcohol misuse, drug prevention, female safety, counterterrorism, cybercrime, and vulnerability reduction.
• Drive Revenue and Funding:

Promote Licensing SAVI to venues and secure funding to ensure the initiative's sustainability.
Expand the Initiative:

• Identify opportunities for geographical and sectoral growth of the Licensing SAVI initiative.

Deliver and Review:

• Conduct quality assurance reviews to ensure submissions and assessments meet the required standards.

Work Autonomously:

• Self-manage tasks and deliver outcomes with minimal supervision.

To Be Considered for the Role You Will Have the Following Skills, Knowledge, and Experience:

Essential:

• Strong knowledge and experience in licensing, including council or police licensing and alcohol premises licensing.
• Expertise in safety, security, and crime prevention within the licensing sector.
• Proven interpersonal, organisational, and presentation skills with the confidence to engage with diverse stakeholders.
• Experience managing stakeholders, including police forces, councils, and industry professionals.
• A dynamic and self-starting approach, with the ability to work independently and think creatively.
• A valid driving license (preferred) for regional travel.

Desirable:

• Previous experience as a Crime Prevention Officer or in a related role.
• Familiarity with female safety initiatives and community engagement strategies.
• Experience working in pubs or clubs, with insight into operational challenges and solutions.

How to Apply:

To apply for the Development Officer - Alcohol Licensing Sector role, please reply and upload your CV quoting reference SOH81736, and we can provide more information to you.

Don't miss this opportunity to play a pivotal role in enhancing safety, security, and crime prevention in licensed venues. Apply today!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

The Girls’ Network is an award-winning charity with a large and growing network of supporters, mentors and schools across eight regions of England.

We believe that no girl's future should be limited by her background, gender or parental income. Our mission is to inspire and empower girls from the least advantaged communities by connecting them with a mentor and a network of professional role models who are women.

We are now looking for a Fundraising Manager to join our team.

THE ROLE

The Fundraising Manage (Trusts & Foundations) role would suit someone who is looking to work with a high degree of autonomy and who welcomes the chance to be innovative and strategic, whilst being supported to achieve their goals. The role is within our Fundraising & Communications team of four staff and works in collaboration with regional Senior Network Managers. There is an opportunity for the post holder to collaborate with the Partnerships Manager on the development of applications to corporate foundations.

Income generation

• Primary focus of the role is the responsibility for Trusts & Foundations fundraising, to meet annual targets.
• Develop compelling funding propositions and case for support to meet priorities, working closely with colleagues in Fundraising & Communications, Programmes and Monitoring, Research, Evaluation & Learning.
• Maintain an up to date pipeline of prospects through research and excellent record keeping, ensuring that applications are made to meet known deadlines.
• Ensure that all reporting and grant monitoring is delivered in a timely manner, working closely with the MERL Manager and colleagues across Programmes.
• Provide internal management information and reporting to the Head of Fundraising on a quarterly basis, or as required.

Stewardship

• Develop data management processes, ensuring timely impact reporting or other agreed deliverables.
• Ensure all donations and supporters are thanked in a timely and appropriate mode to their giving channel.
• Keep all relevant donor and financial information up-to-date on Salesforce, ensuring adherence to GDPR and other relevant good practice, as defined by the Fundraising Regulator and other sector bodies.
• Work with colleagues in Fundraising & Communications and CEO to deliver appropriate partner recognition including events and other engagement activities.

WHAT YOU WILL BRING TO THE ROLE

You will have at least five years relevant experience, ideally with at least three years working in fundraising and be able to demonstrate previous success in generating income and achieving targets. You will be an exceptional communicator with the confidence to work on your own initiative and to build relationships with internal and external stakeholders.

You will be well organised with excellent attention to detail, work well under pressure and have the ability to think both strategically and operationally. Experience of working with CRM systems is preferred.

You have a good understanding of the disadvantages faced by both women and those from the least advantaged communities and have a drive to rectify the inequalities that currently exist.

You understand the time and resource limitations of a small charity, and you thrive on the potential to make a real difference with your work

Essential competencies:

• Proven experience in the charity sector and able to demonstrate fundraising success.
• A skilled and confident relationship builder who enjoys maintaining and sustaining contacts.
• Extremely well organised and self-motivated.
• The ability to recognise opportunities to help achieve income targets.
• Strong written and verbal communication skills.
• Understanding of financial information and ability to provide relevant data for applications including budgets and operational targets.
• Commitment to gender equality and social mobility.
• Confidence managing stakeholders.
• Resilience and ability to self manage workload with support from line manager.

OUR BENEFITS

We want to help everyone achieve more at work as well as in their personal lives and in their wider career, so that they feel proud of the part they play at The Girls' Network. We are committed to providing equality of opportunity in employment and to developing working practices and policies that support work-life balance.

• Pension scheme; employer contribution of 5% and employee of 3%
• 27 holiday days per year, plus public holidays (pro-rata)
• Extended and comprehensive sick pay policy
• Enhanced Family Leave pay policy

Learning & Development

• Annual training budget upon completion of your probation period
• Professional development support and allocated time off for training
• Continual learning and development through team days and whole staff training.

The Way We Work

• Flexible working policy: we respect that people have commitments and provide flexible working hours through discussion
• A positive and supportive team culture, regular check-ins and optional social events
• Working from home allowance to support you with essential tech needs
• We support you with a Girls’ Network buddy who you can reach out to beyond the induction period.

For more details about this role and our organisation, and instructions on how to apply, please visit our website.

BACKGROUND
Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees experiencing war or disaster. The IRC is on the ground in more than 50 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster.

The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.

IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England; a programme that is rapidly growing.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.

Job Overview

The Purpose of the Role

The Mass Market team’s mission is to inspire the UK public to financially support the IRC in order to help people impacted by conflict and disaster. Having significantly grown the individual giving programme in recent years, we are now looking for an experienced Supporter Care Manager to take our Supporter Services programme to the next level.

The main focus of this new role is to develop and professionalise our Supporter Services programme, ensuring our supporters have a first-class experience, and that they develop a positive and lasting relationship with the IRC. Working in partnership with the fundraising, gift processing and CRM teams, and overseeing our external call centre, the post-holder will shape the strategy in line with the projected growth of the fundraising programme. Due to the size of the programme, the role will be responsible for service delivery, and there will be opportunity to grow the team in line with the growth of the programme in future years.

Team Chart 

KEY ACCOUNTABILITIES

1. Strategy and planning (30%)

· Work with the Director, Mass Markets UK to create and implement a donor-centric Supporter Care strategy and priorities as part of the wider Mass Markets strategy

· Manage 3rd party inbound call centre relationship and contracts, including leading on procurement of new services, ensuring all work carried out is to a high standard and represents value for money

· Lead annual, quarterly and monthly planning process, defining key deliverables and initiatives that advance the Supporter Care programme, ensuring all activities support the aims of the departmental strategy

· Collaborate with global Supporter Care team members to share best practice, new initiatives and contribute to global projects

· Manage and plan internal and external resource during in peak times, e.g. Year End and emergency appeals 

· Work closely with the Mass Market teams to increase connection across the department, contribute to cross-departmental planning with the ultimate aim of developing a seamless progression for new donors and prospects into further cultivation 

· Feed into fundraising planning by providing insight, feedback and themes from supporter communications

· Identify and brief support requirements with internal and external stakeholders in order to ensure the smooth running and enhancement of operations

· Create and manage the Supporter Services expenditure budget and reforecasts

2. Programme delivery (50%)

· Provide first-class service to our supporters across telephone, email and post, and across comments on our social media advertising and inboxes – ensuring you represent IRC appropriately, by responding to all supporter enquiries, actions and complaints in a professional manner and within agreed SLAs

· Manage the third party inbound call centre, ensuring they are briefed on upcoming campaigns and activity and monitoring their output

· Liaise across Acquisition, Retention and Legacy to ensure response handling and supporter enquiries are streamlined during campaign activity, including during emergency appeals with the Disasters Emergency Committee

· Manage supporters who are fundraising on our behalf (community and events) and provide encouragement, fundraising support and assistance across fundraising platforms

· Be the first point of contact for Legacy enquirers, providing initial stewardship and effectively transferring the relationship to Mass Market and Philanthropy teams

· Use agreed letter templates and craft bespoke responses using the supporter care database and FAQs

· Ensure interactions are logged on the CRM in a timely and accurate manner

· Accurately enter or amend supporter data on the CRM

· Ensure our thanking and acknowledgment communications are up to date and engaging

· Fulfil information packs and other items to supporters and legacy enquirers

• Maintain Community and Events fundraising pages on website, ensuring they are up-to-date, relevant and engaging

· Work closely with the gift processing team to ensure gifts, Gift Aid declarations and other relevant actions are processed or amended in a timely manner

3. Compliance and operations (20%)

· Set and manage SLAs across all aspects of the programme, including with external suppliers

· Manage the quality compliance audit with the call centre, including undertaking regular caller listening

· Create and manage a framework to track supporter care performance, including complaints, and provide regular reporting to key colleagues

• Develop and maintain internal and public facing Supporter Care policies and guidelines

· Provide regular training and best practice to public-facing colleagues across IRC UK on handling supporter interactions appropriately  

· Maintain an up-to-date knowledge and foster the development of Supporter Care within IRC by networking within the NGO and private sector to learn and import best practice

· Stay up to date on current legislation, and industry standards and adhere to all relevant regulation including the Fundraising Regulator, Gambling Commission and ICO

· Develop and enhance supporter services procedures and documents, ensuring they are kept up to date, particularly during emergency appeals

The above duties are intended to be an outline of the responsibilities for this role and are not an an exhaustive list. You may be expected to undertake other reasonable duties as requested by the Director, Mass Markets and the Mass Markets UK leadership team. This post may involve some national and international travel, overnight stays and very occasional working outside core office hours.

Scope and Authority

Responsibility for Resources: expenditure budget associated with supporter care costs and third party contractors. There is no income expectation for this role.

Key Working Relationships

· Director, Mass Markets UK

· Acquisition team

· Retention team

· Global Supporter Experience

· Supporter Care equivalents in other IRC geographies

· Gift Processing

· Finance

· Data and Analytics

· Comms, Digital Engagement and Creative Studio

· Martech Systems & Platforms

PERSON SPECIFICATION

Essential Knowledge and Experience:

· Experience leading or managing a supporter (or customer) care programme and strategy

· Experience interacting with supporters or customers in a customer service or customer facing setting

· Excellent written English, with the ability to produce well written, strong communications and reports

· Numerate with confident data interpretation skills

· Excellent organisational skills

· Strong IT skills including Microsoft packages (Word, Excel, PowerPoint and Outlook)

· Experience with a CRM system

Essential skills

· Ability to communicate confidently and effectively with supporters over the phone, email and other channels

· Ability to handle difficult conversations with supporters sensitively and diplomatically, ensuring a professional attitude is shown at all times

· Strong interpersonal skills, with the confidence to engage with supporters and manage relationships with internal and external stakeholders at all levels 

· Driven and proactive with a solutions-based attitude

· Willing to work independently and to take the initiative

· A team player who enjoys working collaboratively and supporting colleagues