Engagement Support Worker Jobs in Lambeth, Greater London

Company: Royal Statistical Society
Salary: £60-65k

Line manager: Chief Executive Officer (CEO) 

Line management responsibility: Head of standards and corporate relations (and 3 reports), Member support manager, Volunteering opportunities manager 

Term: Permanent, full time 

Background:

Our vision is a world where data is at the heart of understanding and decision-making

Founded in 1834, the Royal Statistical Society (RSS) is one of the world’s leading organisations advocating for the importance of statistics and data. We’re a professional body for all statisticians and data scientists – wherever they may live. 

We have more than 12,000 individual members in the UK and worldwide. As a charity, we advocate for the key role of statistics and data in society and work to ensure that policy formulation and decision-making are informed by evidence for the public good. Members work with RSS staff to support areas such as policy development, education, training, statistical communication, and statistical literacy.

The Director of Professional Services is responsible for our professional affairs activities, overseeing the creation, maintenance and application of relevant standards through our professional affairs committee, and certification and accreditation schemes. They are also responsible for member recruitment and management, ensuring we continue to attract new RSS members and partners, and that their needs are met. They also oversee a range of activities that engage RSS members (including groups that bring members together on a topic or geographical basis, RSS honours and awards, and our volunteering opportunities), securing both our impact on society and member retention. 

Informed by an in-depth understanding of the needs of members and prospective members, the Director manages these activities strategically across the organisation, bringing relevant staff together within small teams working on defined goals that support our objectives, foster a sense of value and community for all members and ultimately lead to the growth in membership and impact of the Society. 

Pension and benefits: Our defined contribution pension scheme can be joined after three months in post. Your contributions of up to 8% of salary will be double matched by the Society (making a maximum contribution by the Society of 16%). A training budget, season ticket loan, cycle to work scheme and employee assistance programme are also available.

Location: The RSS office is in central London and currently open twice a week. We offer flexible working arrangements and office attendance is encouraged but not mandatory depending on the role. In person attendance for certain meetings is required (including all staff/team meetings and governance/committee meetings that take place in person). Limited travel within the UK and internationally may be required. 
 

Working hours: 35 per week full-time. Applications for job shares, part-time and flexible working will also be considered.

Holidays: 25 days per annum, plus bank holidays and an additional close down between Christmas and New Year. 

Probation: This post is subject to a six-month probation period. 

Key responsibilities: 

Understanding needs and the changing external environment 

• Develop an understanding of the preferences and needs of statisticians and data professionals, and others interested in data and statistics, to evolve our value proposition and align member benefits to those preferences and needs 
• Undertake research to identify new target audiences for membership 
• Monitor and respond to developments and emerging trends in charities, membership organisations and other learned societies, and in statistics/data science/AI to ensure that our membership offering remains timely and relevant 
• Plan and deliver membership surveys and oversee the collection and management of member data 
• Provide robust analysis of member behaviours to forecast future renewal patterns to inform financial planning 

Development of strategies and plans 

• Drawing input from across the organisation, develop strategies for membership recruitment, management, engagement, retention and professional affairs that support the organisation’s objectives and foster a sense of value and community for all members  Lead the creation and delivery of fully costed programme plans for member recruitment, management, engagement and retention that align with key strategic goals  Support the development of wider strategies and plans across the organisation 

Programme management and delivery 

• Deliver programmes of benefits, products and services which meet the needs of members and attract non-members  Monitor and report on progress and performance against targets and plans  Manage projects, including the establishment of new benefits, products and services, ensuring that quality work is delivered on time  Work with colleagues to identify and develop promotion, sponsorship and other funding opportunities, and support colleagues in sales meetings with potential sponsors and funders  Continually assess and improve processes and oversee the development and maintenance of standard operating procedures 

Interfaces with other teams and groups 

• Convene and lead cross-RSS groups to develop, share and review plans and activities and identify opportunities for synergy and collaboration  Work with heads and other teams across the organisation to support related objectives  Work with staff responsible for business development to capitalise on development opportunities  Identify relevant experts within the RSS membership and engage them in programmes, formalising a network of volunteers and providing them with support and advice  Collaborate with RSS volunteers, staff and external providers to ensure the delivery of projects and outputs to agreed deadlines  Select, lead and manage contractors and third-party organisations to support programme deliverables 

Leadership and management 

• Bring relevant staff together within small teams working across the organization on defined goals that support our objectives  Play an active role in the RSS Senior Management Team, providing leadership, and strategic insight for the organisation as a whole, and work together effectively in setting and achieving the Society’s goals  Contribute to decision-making regarding the strategic direction and financial management of the Society  Oversee budgets and meet income targets for individual programmes  Negotiate with suppliers to deliver value for money  Line manage staff 

Other 

• Represent and promote the Society to relevant external bodies and groups Other project work or tasks as reasonably required by the Chief Executive or Executive Committee 

Person specification: 

Essential 

• Educated to degree level or equivalent  Senior leadership experience  Significant experience developing strategies and plans, preferably within a membership organisation  Experience using data and evidence to develop value propositions and align services with needs  Significant experience of programme and project management and operational delivery  Excellent organisational skills and an ability to identify and respond to changing priorities  Ability to accurately assess project needs or problems, make sound decisions and develop effective solutions Ability to plan, organise, prioritise and delegate work to ensure completion to time and budget  Experience of negotiation and influencing  Experience leading and managing staff and contractors  Ability to develop relationships and communicate with a wide range of people  Ability to structure information and present ideas and concepts clearly and concisely, particularly in written form  Strong interpersonal skills; ability to persuade, inspire, influence, and achieve results through others  Ability to establish and develop an extensive network of external contacts  Strong numeracy skills, and the ability to produce, monitor and assess estimates/costs and work within budget  Experience leading a small team and employing flexibility and imagination to achieve short-term and long-term business objectives  Experiencing tendering for work and managing external contractors  Ability to make sound commercial decisions and identify commercially viable/profitable projects  Collaborative team worker – works with colleagues to achieve strategic and operational objectives  Ability to work effectively and achieve results in a changing environment  Ability to work on own initiative within RSS guidelines/directives  Demonstrable commitment to equity, diversity and inclusion 

Desirable 

• Experience overseeing professional affairs in a member organisation  Interest in or experience of statistics, research, or other aspects of the Society’s work  Familiarity with developments within data science, statistics, machine learning, AI and related subject areas  Understanding of professional membership organisations and learned societies, and their role in the current climate  Experience of the not-for-profit sector and working with volunteers

How to apply for the role 

Please submit your CV and a covering letter to Holly O’Brien, RSS Governance manager, at the email address detailed on our website.

The deadline for applications is 5pm 4 November. We may arrange interviews before the deadline has passed. 

The covering letter should be a maximum of two sides of A4 and cover why you are interested in the role as well as how you meet the job specific competencies.

Any questions about the role should also be directed to Holly. Likewise, if you are interested in applying but cannot do so until nearer the deadline, please email Holly to register your interest.

POSITION OVERVIEW

The Avenues Youth Project is recruiting a part-time HR Manager who will work to manage all aspects of the employee lifecycle across our youth centre. This standalone HR position reports to the Chief Executive and will manage and continue to develop all HR practices and processes, working with the various managers to improve the quality of working life at The Avenues. This role is crucial in ensuring the organisation attracts, recruits, develops and retains high-performing team members.

Ideally you will have experience of working as an HR Manager, we recognise that some elements of the role can be learned. Therefore, this role could suit someone who has solid HR experience at an Administrator level but who is proactive and self-sufficient.

ABOUT THE AVENUES YOUTH PROJECT

The Avenues Youth Project is an exceptional youth club that guides disadvantaged children and young people to explore and develop new skills, connect with their peers and our trusted staff, and find their confidence. The Avenues offers free-to-access fun and meaningful after-school and holiday activities led by trained youth workers. Our excellent facilities include training kitchen, music recording studio, podcasting studio, arts and craft room, sports hall and classrooms. 

We currently have an active membership of over 1,100 children and young people, and are open 6 days a week, 48 weeks a year. We hold London Youth's Gold Award, the mark of excellence in our sector.

Our Vision

We believe that every child and young person should have the opportunities to realise their potential, whatever their life circumstances.

Our Mission

Our mission is to deliver high quality recreation activities and skills training to young people in West London, to help them fulfil their potential and boost their long-term outcomes.

Our Values  

Our values are:

1. SAFE + COMPASSIONATE  2. POSITIVE + JOYFUL  3. EMPOWERING  4. TRUSTWORTHY 5. COMMITTED to COMMUNITY

These values are at the heart of what The Avenues does and all staff are expected to live up to them at all times.

KEY RESPONSIBILITIES

Recruitment

Lead on recruitment, including drafting job descriptions, conducting interviews, and managing the selection process. Pre-employment (including Enhanced DBS) and Right to Work checks.

Support managers in attracting and retaining staff who have the necessary motivation, values, skills and tools to deliver.

Design and conduct induction programmes for new employees so that they feel valued and ready to “hit the ground running”.  Regularly review content to ensure that it is fit for purpose. 

Development and Retention

Develop and co-ordinate supervision and appraisal processes to ensure consistency and high performance

Develop a skills matrix and identify training needs on an individual basis and across the organisation.  Be responsible for building the training programme, including rollout and delivery (either in-house, or via approved external providers) so that employees receive relevant training in a timely manner on a regular basis. 

Work with line managers to identify the ambitions and goals of employees so that relevant career focused training can be delivered, enabling high retention for The Avenues.

Engagement

Staff wellbeing: champion and implement initiatives to support mental health, work-life balance, and team cohesion. Staff reward or other motivational scheme.

Instilling values across the HR process; from contracts to supervisions to recognition scheme.

Maximise Employment Hero/Swag to keep employees engaged and up to date.

Initiate and conduct bi-annual staff surveys

Reporting and payroll

Manage timesheets and ensure clocking in/out is correctly observed.

Work with Finance Manager on monthly payroll  

Analyse people related metrics and data to identify trends.  Provide regular reporting to the CE on various metrics and identify areas for improvement, along with recommendations.

Compliance

Liaise with HR provider to ensure compliance with latest employment legislation.

Ensure that all employee and freelancer contracts comply with current laws and policies. Set up and maintain employee personnel files.

In conjunction with HR provider, Neathouse, conduct regular reviews of employment policies and the Employee Handbook to ensure compliance and best practice.  Communicate any changes to the workforce as needed. 

Champion EDI across the organisation and ensure that EDI is embedded in all people related processes across the organisation.

In the event of conflict, to support both the employee and line manager by ensuring there is a process for dispute resolution that is legally compliant, and to help identify solutions.

Review and implement a plan to ensure compliance with the Worker Protection Act, to ensure that Avenues meet requirements and can demonstrate ongoing compliance.

Other reasonable duties that may be required to achieve business requirements.

Person Specification.

Past experience working in an HR role, preferably with CIPD5

Strong written skills with ability to draft policies, procedures and reports.

Good coaching and mentoring skills.

A proactive and can-do approach towards work tasks.

Open communication style, with ability to communicate at all levels in an organisation.

Up to date knowledge of UK employment law legislation.

Experience in recruitment and selection, including competency based interviewing and selection skills.

Experience in advising and supporting management of grievance and disciplinary investigations. 

APPLICATION PROCESS

Avenues Youth Project is an Equal Opportunities employer, committed to building an environment that celebrates diversity and tackles all forms of discrimination. We welcome applications from people from all backgrounds. Avenues Youth Project puts the safety of our members first. Candidates are subject to an enhanced disclosure and barring service (DBS) check, Right to Work checks and references.

To apply, please click Quick Apply and you will be asked to submit an email a CV and cover letter, explaining clearly why you are interested in the role and suited to it.

Closing date for application: 3rd November 2024

First stage of interviews: w/c 11th November 2024

Voluntary Action Harrow is looking for a Health & Social Inequalities Co-ordinator and Trainer to work within our Stronger Communities Team.

Stronger Communities aims to remove barriers to accessing healthcare, increase community engagement and co-production, and reduce health inequalities in the borough of Harrow. This role involves developing and delivering a comprehensive portfolio of training sessions focused on Health and Social Inequalities, including Make Every Contact Count (MECC).

Responsibilities

• Develop a portfolio of training sessions covering a range of topics, particularly related to Health & Social Inequalities (including Make Every Contact Count (MECC)).
• Liaise with internal colleagues to ensure training content stays accurate
• Build effective working relationships with a wide range of  stakeholders including residents, voluntary, community and faith sector organisations, social enterprises, local NHS services, and statutory sector partners
  Liaise regularly with these partner organisations to identify and address training needs
• Deliver accessible training sessions both online and at venues in a way that empowers participants and increases their confidence, knowledge and expertise.
• Support in the promotion and communication of training sessions
• Manage, organise and support representation at community meetings, forums and networks, encouraging attendance.
• Meet defined targets for numbers of sessions and participants
• Seek feedback from participants and use this to continuously improve the training offer
• Manage and maintain comprehensive records of sessions delivered and participants feedback
• Contribute to ensuring that service performance standards and targets are met
• Evaluation of training, including case study and impact reports
• Identify and report evidence to support community insight
• Support other staff and volunteers to deliver training if and as required
• Contribute to the design and delivery of internal training when required
• Maintain and update records on our database.

Skills, Competencies and Behaviours

• Ability to identify key elements of effective training and utilise a variety of tools and methodologies.
• Skilled in recognising and addressing health inequalities
• Proficient in delivering training sessions, ensuring participants fully understand the material.
• Strong communication skills with clients, colleagues, and agencies from diverse backgrounds.
• Experienced in working collaboratively within multi-professional and multi-agency settings.
• Capable of maintaining accurate records and documentation.
• Effective time and diary management skills.
• Competent in navigating complex local community relationships and politics.
• Able to liaise effectively with colleagues, ensuring clear communication and information sharing.
• Experienced in supporting and empowering staff and volunteers.
• Strong ICT skills (Including Teams and Zoom), with adaptability to new systems and tools.
• Demonstrable experience and, ideally, qualifications in training (e.g., Train the Trainer, Award in Education & Training).

Listening, Verbal, Written and Presentation Communication Skills

• Training skills, ensuring that participants have understood
• Able to communicate well with clients, colleagues and other agencies
• Able to work in partnership in multi-professional and multi-agency settings
• Able to keep accurate records
• Able to effectively manage your time and diary
• Ability to negotiate complex local community relationships and politics
• Effectively liaising with colleagues and ensuring others are kept informed
• Supporting and empowering staff and volunteers
• Strong ICT skills, including adaptability to new systems and tools

Who are we?

Voluntary Action Harrow Co-operative work with the local community providing information, training and guidance.

Based in Harrow, we are a not-for-profit co-operative owned by our workers. We have in-depth knowledge of the local area and of who’s doing what. Our members collectively have over 35 years’ experience in the voluntary, community and social enterprise sector, specialising in capacity building in a variety of different organisational development areas.

We’ve worked with a diverse range of local organisations, from small community groups, to regional and international charities. We also run, manage and co-ordinate projects, working with local people and groups to help them make a difference in their local community.

Support available to the successful candidate

You will be working within the Voluntary Action Harrow Stronger Communities Team, who hold a huge amount of knowledge, training templates and have good relationships with charities and community groups across Harrow.

Equalities & Accessibility

We aim to be an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

This role description can be requested in large print.

Application Process

CV outlining related work experience, responsibilities and qualifications
Cover letter covering why you want to work with us and the skills and knowledge in the job description.

Vocations and Placements (18-30) Development Officer

Location: Hybrid (Cliff College Derbyshire or London) or Home-Based

Hybrid Working: Connexional Team staff based at Methodist Church House or Cliff College have a hybrid work pattern which is currently 2-3 days in the office.

The Vacancy

The Methodist Church is at an exciting point in the development of its ministry with young adults (18-30). We are seeking to appoint someone with enthusiasm and passion for seeing young adults connect with God and explore their calling as a follower of Christ.

This role is integral to the delivery of the Young Adult Ministry Development Plan, and will focus on the following priorities:

• The management, development and advocacy of a new Young Adult Mission Placement Scheme, which aims to provide opportunities for young adults to be employed (or volunteer) in mission-focused placements in local churches and circuits where they can explore their vocation.

• Advocating for, supporting and enabling creative and relevant young adult ministry to be started and embedded in circuits and districts by journeying with local circuits/districts, providing advice and mentoring as appropriate to pilot creative projects for young adults to engage with and grow in discipleship and vocation.

An enhanced DBS disclosure will be required for this role, the cost of which will be incurred by the Methodist Church.

This post holds a Genuine Occupational Requirement for the post holder to be a member in good standing of a church in association with Churches Together in Britain and Ireland (CBTI) or equivalent.

About You

Key requirements

• Degree/professional qualification in a relevant field, or substantial equivalent work experience
• Experience of working with youth/young adults and passionate about growing young adult ministries 
• Highly organised and proven ability to successfully develop and manage complex projects.
• Proven ability to work independently as well as collaboratively.
• Willing to travel and to work occasional weekends and evenings.

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups.  We also welcome applications from people living with disabilities.

Please note that we reserve the right to close this vacancy early. If you are interested, we encourage you to send us your application as soon as possible.

Closing Date:  12 November 2024

Interview Date:  26 November 2024

Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.

• £34,878 (outside London); £36,661 (inside London)
• 35 hours a week
• Permanent
• UK based with occasional travel (most often to Bristol and London)
• Closing date: Wednesday 20th November 2024
• Interviews: W/C 2nd December 2024

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.

We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.

About the role

We’re looking for an Insight Analyst with good SQL skills and great proactivity to join our Strategic Insights team. The primary focus of this role is to support Young Lives vs Cancer to use relevant, timely and accurate information to support decision making and drive innovation and impact. Working as part of the Strategic Insight team, this may include:

• Developing insight and learning with the aim of improving our impact.
• Working with colleagues within the Income & Engagement directorate to analyse data on supporters, and develop insight to ensure sustainable income.
• Working on Services data to understand our reach and impact.
• Contributing to continual learning – so we understand what is working—and what is not—for children, young people and their families across the system.
• Supporting Young Lives Vs Cancer to develop and use insight which enables us to achieve our strategy, The Time is Now, and to move towards our North Star vision.

The Insight Analyst will work with stakeholders to define the key questions to be answered that will support effective decision making and continuous improvement. Working with various colleagues, they will use both internal and external data sets to deliver strategic analysis and actionable insight to teams across Young Lives vs Cancer. They will be curious with data, striving for relevant, timely and accurate insight. They will also be instrumental in creating and maintaining a culture which centres evidence, insight and continuous learning.

What will I be doing?

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.

Interacting with data through SQL and PowerBI to generate metrics, KPIs and actionable insights.

• Work with key stakeholders to understand their requests, proactively interpreting and predicting their requirements.
• Working as part of the Strategic Insight team to move through their backlog and to improve their processes, ensuring the team delivers insight that has impact and value.
• Test and develop innovative ways of presenting data to engage and motivate colleagues and improve organisational understanding of data and insight.
• Identifying and working on process improvement, to support the Strategic Insight team/ Young Lives vs Cancer to deliver their work more effectively.
• Supporting your team with reviews and knowledge shares as well as benefitting from the skill and knowledge of the group.
• Championing the values of Young Lives vs Cancer and making active choices and changes to improve diversity and prioritise equity.

What do I need?

Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.

The key skills we’re looking for in this role are:

• A solid grasp of SQL, including the ability to write and review simple queries, and familiarity with extracting data from a database.
• The ability to interrogate data and spot patterns.
• A track record of demonstrating proactivity and autonomy in your work.
• Curiosity and ability to think wider than Young Lives vs Cancer- considering data and insight across the system.
• Experience in generating metrics and insights through robust, repeatable, “end to end” processes (i.e. extract data, convert it to an insight, present it back to stakeholders).
• Knowledge of dashboarding tools and/or experience building dashboards from scratch.
• Good communication skills across various levels of technical and domain knowledge.

What will I gain?

For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible. Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

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