Engagement manager jobs in berkhamsted, hertfordshire

Position: Fundraising Manager (Fixed-Term, 12-Month Contract, with potential to become permanent)
Location: Fully Remote
Hours: Part-time, 21 hours per week (3 days)
Salary: £30,000 - £35,000 pro rata (depending on experience)

About Us:

Parenting Mental Health is a charity dedicated to supporting parents and carers of children experiencing mental health challenges. With an annual income of approximately £300k, we are on an exciting growth journey and need a motivated and enthusiastic Fundraising Manager to help us expand and diversify our income streams to continue delivering vital support.

We are looking for an individual who has fundraising experience and who is ready to roll up their sleeves and help us build on our successes so far.  You will drive initiatives forward on your own whilst working closely with our new CEO – no one day will be the same!  The impact you could make will change family lives for the better.

Your Role:

As our Fundraising Manager, you will develop and implement robust fundraising for the charity growing our income through existing and new fundraising streams.  One of our initial ambitions is to implement an individual giving programme as well as build community and challenge event fundraising.  It’s a varied and rewarding role where you will contribute to the charity’s continued success.

Key Responsibilities:

• Trusts and Foundations: research potential funding opportunities, submit applications, and maintain relationships with existing grantors.
• Individual Giving: develop and implement an individual giving programme.
• Community Fundraising: develop and implement community fundraising initiatives to generate vital income.
• Challenge Events: develop and implement a programme of UK based events, encouraging participants to meet their fundraising targets.
• Corporate Fundraising: identify and engage corporate partners, securing financial support and managing ongoing partnerships.
• Donor Stewardship: ensure donors feel valued by sending timely acknowledgements and regular updates on the impact of their support.
• Database: help implement and maintain a new CRM system.

What We Are Looking For:

• An experienced fundraiser with a proven track record of delivering fundraising strategy and results.
• A proactive and flexible attitude, with the ability to manage a variety of tasks and deadlines.
• Strong written and verbal communication skills with a talent for building relationships.
• Attention to detail and knowledge of fundraising regulations and best practices
• Experience of digital fundraising platforms and social media campaigns and how the charity can use these to maximise income.
• A passion for the mission of Parenting Mental Health and a desire to make a positive impact: “Lived experience” desirable but not essential.

Why Join Us?

• Work for a charity that’s making a meaningful difference to the lives of families whose children are affected by mental health illness.
• Help shape and grow the fundraising strategy during an exciting phase of development.
• A part-time, fully remote role with flexible schedule, offering excellent work-life balance.
• A new role available from May 2025.

How to Apply:

If you like the sound of this role and want to join us at this exciting time, please submit your CV and a covering letter outlining your fundraising experience and motivation for applying. 

Application deadline is 5 pm on Monday 5 May 2025. 

Shortlisted candidates will be interviewed online in w/c 12 May 2025.

Development Manager

Are you a passionate and skilled land and property professional with a heart for serving older Christians? We are seeking a Development Manager to play a key role in expanding and strengthening our mission to provide compassionate, faith-based care. This is a unique opportunity to make a tangible difference in the lives of our residents while working alongside a dedicated and motivated team.

We are looking for a Development Manager who will be instrumental in driving our vision forward, identifying new land and acquisition opportunities, and ensuring the highest standards of development and innovation.

As a Development Manager, you will be responsible for leading on strategic development projects, forging key partnerships, and ensuring our growth and renewal programme moves forward in alignment with our mission.

If you are a dynamic and experienced land and property professional with a strong background in acquisitions, planning, project management, and a heart for Christian service, we invite you to apply now.

Responsibilities:

• Lead and manage strategic development projects from inception to completion.
• Identify and develop new opportunities for growth and expansion.
• Work collaboratively with key stakeholders .
• Manage budgets effectively and ensure financial sustainability of development initiatives.
• Prepare reports and provide updates to senior management and trustees.

Skills/Experience:

• Strong leadership and strategic thinking skills.
• Proven experience in land acquisition, development project management, or a similar role.
• Ability to communicate effectively with a wide range of stakeholders.
• Strong financial acumen and experience in managing development budgets.
• A proactive and innovative approach .
• IT proficient, including Microsoft Office Suite.
• Ability to work under pressure and manage multiple priorities.

Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).)

Hours:

Full-time, 40 hours per week.

Benefits:

• Salary: £54,000 per annum
• Remote working
• 5 Weeks' paid holiday per year as well as bank and public holidays
• On-going training and support
• Team events
• Pension scheme
• Care Friends referral 
• Medicash
• Perkbox – including an Employee assistance programme.
• Long-standing service rewards
• Birthday rewards

— What our staff say about us: “It is a friendly and welcoming place to work.” —

We are committed to having a diverse leadership team and encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are currently underrepresented at the senior management level.

Closing date: 23rd May 2025 – However, this vacancy may close sooner if sufficient applications are received, so please apply as soon as possible if interested.

Advocacy Manager

Location – Remote from the UK with regular travel to Manchester and London

Starting Salary - £40,416 per annum (plus contributory pension)

MAG saves lives and builds futures by working with others to reclaim land contaminated with the debris of conflict, to reduce the daily risk of death or injury for civilians, and to create safe and secure conditions for development. MAG shared the 1997 Nobel Peace Prize as a founding member of the International Campaign to Ban Landmines for our work to ban landmines. Our vision is a safe and secure future for men, women and children affected by armed violence and conflict. 

We are looking for an exceptional Advocacy Manager to work within our Policy and Strategic Partnerships team.  This is a fantastic opportunity to join a dynamic international charity that shared the 1997 Nobel Peace-Prize.

You will be working with the Director of Policy and Strategic Partnerships in the development and delivery of MAG’s advocacy work, including leadership of MAG’s UK parliamentary engagement, and contribution to the European and US engagement strategies.

The successful candidate will have previous experience of engaging and influencing UK parliamentarians, including the House of Commons and House of Lords, in support of advocacy objectives through a variety of tactics. You will have up-to-date knowledge of the UK political scene, and key players for MAG’s focus areas, knowledge of UK parliamentary processes and influencing tactics. You will also have a proven track record of meeting targets and deadlines and an ability to build, manage and develop relationships with key stakeholders. Excellent coordination and communication skills will also be essential.

The role will involve travel in the UK and Internationally.

What you can expect in return: 

· Competitive salary 

· 25 days annual leave per year, plus public holidays. 

· Company pension (matching at 5%

· Employee Assistance Programme: MAG offers free access to Health Assured, a service providing 24/7 confidential support and expert advice on a wide range of issues. 

Further information and how to apply:

For the further information on the role, the application pack and details of how to apply, please visit the MAG website by the closing date of 5th May 2025.

Application is by submission of the following documents to humanresources [@] maginternational [.] org by the closing date of 5th May 2025:

1. Up-to-date CV

2. Cover letter, setting out why you believe you are suitable for this position, and how you feel you align to MAG Values.

3. Completed Candidate Profile Form

Due to the high volume of applications, we receive, we cannot respond to every application. If you have not heard back from us within 3 weeks of applying, your application has not been successful.

Please note that as part of MAG's commitment to safeguarding, this post is subject to background checks before an offer of employment is confirmed. For more information on MAG’s approach to safeguarding here and background checks here. You can also find more information in the candidate information pack, available on our website.

MAG is committed to the principles of diversity, equality and inclusion. If you think you would be suited to one of our roles we would welcome your application regardless of your background. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.

About you

Do you want to use your skills to make it possible for people with myeloma, an incurable blood cancer, to live longer and better lives?

Myeloma UK is looking for a motivated and pro-active Policy Officer to join our Patient Advocacy team within the wider Research and Advocacy directorate.  You will have experience of analysing, developing, and communicating policy issues, excellent communication and influencing skills and the ability to present findings and recommendations to a range of audiences.  The post holder will have excellent attention to detail and the ability to prioritise and work under pressure.

The successful candidate will be a highly regarded ambassador for Myeloma UK with a desire to continuously improve and to make a difference while working flexibility and using their own initiative.

Experience of public/patient engagement work, participating in government policy consultations and patient advocacy campaign work would be beneficial but not essential.

About the role

As the Policy Officer you will be part of the Patient Advocacy team who work to ensure that the patient voice is heard and acted upon by UK and devolved nations healthcare policy decision makers. You will support Myeloma UK’s ambition to deliver personalised medicine, such that every person living with and affected by myeloma and associated conditions has access to the best diagnostics, treatment and care services and quality of life experience.

Your role is vital to developing strategic approaches to UK health policy legislation and consultations to ensure that UK government and devolved nations healthcare policy supports the needs of people living with and affected by myeloma and associated conditions. 

You will support the Policy Manager to assess existing healthcare policies, regulations and legislation to understand their implications for myeloma-specific healthcare systems, providers and patients

About us

Myeloma UK is the only UK charity focused on myeloma and its related conditions.  We provide support and influence access to treatments, while researching a cure.  Thanks to life-extending treatments and support, today many people affected by myeloma are able to live longer and to live well.  Together, we support, so no one faces myeloma alone. 

We are committed to bringing together the best and brightest people to help us ensure that every patient has an empowered present and a hopeful future.

Our ultimate goal is to find a cure and make myeloma history. Until then, our mission is to help every patient live well with myeloma for as long as possible. We are committed to diagnosing myeloma earlier, discovering and sharing knowledge, transforming the patient experience and influencing positive change in care.

Our culture

Wellbeing and staff engagement are at the heart of our culture.  We offer our employees a range of benefits including a pension salary exchange scheme, flexitime, flexible working from home with hub-based office working, health plan, employee assistance plan and holiday purchase scheme and we are committed to providing learning and development opportunities for all our employees.

How to apply

If you think you would be a great fit for this role, get in touch and tell us more about yourself by sending the following:

1. A cover letter telling us more about you and what you think makes you a good fit for this role

2. A CV that sets out your career history, with key responsibilities and achievements

Applications close on 12 May 2025 and interviews will be held w/c 19 May 2025.

Myeloma UK is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of:

· sex

· race

· disability

· age

· sexual orientation

· gender reassignment

· religion or belief

· marital status

· pregnancy and maternity

Please note, you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.

Patient Experience Manager - Horatio’s Garden, Stoke Mandeville

Salary: £36,000 FTE

Location: The National Spinal Injuries Centre, Stoke Mandeville Hospital, Aylesbury

Contract type/ hours: Full time, permanent. 37.5 hours a week, to include 5 hours on one weekend afternoon, every other week

Closing date: Wednesday 30 April, 2025

Start date: End May/beginning June 2025

We are seeking an enthusiastic and experienced manager for a prestigious new role in our garden at the National Spinal Injuries Centre at Stoke Mandeville. 

Horatio’s Garden is a nationwide charity creating and nurturing beautifully designed gardens in NHS’s spinal injury centres. The Patient Experience Manager will be the figure head/ambassador for the garden. 

You will be responsible for the smooth running of a thriving, vibrant garden ensuring the patient and their family are appropriately supported throughout their time in Stoke Mandeville. 

This role requires you to manage a large established team of volunteers and work closely with the Gardener who maintains the horticultural standard of the garden and delivers therapeutic horticulture sessions. 

You will be managed by the national Patient Experience Lead, as well as developing and maintaining relationships with clinical and non-clinical NHS staff, corporate sponsors, funders, the Fundraising team, and the Events Programme Manager. 

The fully accessible garden has been beautifully designed and maintained, and the role of the garden needs to reflect an appropriate environment for patients and their families at all stages of their recovery.  From the initial welcome, to ensuring the contact and relationship is consistent with activities to suit their needs.

You will be responsible for developing and delivering social activities, supported by the charity’s Events Programme Manager and in collaboration with the wider Stoke Mandeville team. These activities will mainly need to be held on a weekend afternoon which is a critical time in the garden when most patients are available and often have friends and family to visit. Currently the Arts programme includes crafts, quizzes, seasonal celebrations with lunches, in addition sessional creative experts also deliver glass fusing workshops, felting, printing, talks, painting, ceramic workshop, live music performances.

This is a fantastic opportunity for a confident, proactive individual who is efficient, well organised and has outstanding communication and relationship building skills. You will need to be adaptable and friendly and confident working with a wide range of people including people with spinal injuries and their families, NHS staff, volunteers and many different teams within the charity.

Key Responsibilities include:

· Develop relationships with patients and families to ensure the best experience for them in the garden at every stage of their rehabilitation

· Develop and maintain productive and collaborative relationships with NHS clinical teams and voluntary services

· Work with the newly appointed Impact Manager to monitor patient experience and the impact of the garden

· Manage the team of volunteers to ensure the smooth running of the garden with patient experience at its core

· Maintain a consistent social and arts activity programme appropriate for the current patient group, liaising with the Events Programme Manager and managing the volunteers accordingly

· Host corporate sponsor events and fundraising opportunities

· Work with fundraising managers and volunteers to develop opportunities to generate income in the garden through friends, corporate friends and third-party fundraising

· Ensure the garden is managed to allow the correct balance is in place to benefit both patients and external parties (major donors, trusts, corporate groups and other visitors)

· Represent the garden and charity at key events and speaking opportunities

· Work closely with the communications team to develop and ensure clear messaging in and outside the garden

· Ensure all budgeting and administrative tasks associated with the garden are monitored, completed and maintained

Knowledge, Skills and Experience 

Essential 

• Outstanding interpersonal skills with the ability to successfully develop new working relationships
• Experience of leading and managing teams 
• Experience of working with volunteers 
• Stakeholder engagement and networking
• Excellent communication skills
• Confident public speaker
• Delivering social events
• Experience in managing budgets and petty cash
• Good IT skills, specifically proficient with Microsoft Office 365: Outlook, Word, Excel, PowerPoint 

Desirable 

• Experience of working with the NHS or in a health care setting
• Interest and understanding in wellbeing benefits of gardens 
• Experience of therapeutic activities
• Digital photography 
• Supplier management and ordering 

Qualities 

• Professional and confident 
• Excellent communication and relationship building skills
• Proactive, can-do attitude
• Empathetic and kind
• Calm under pressure 
• Ability to prioritise and adapt to changing needs of each working day 
• Self-motivated and capable of working with the minimum of direction but understanding the limits of your knowledge and able to seek advice when required 

As a Charity we are committed to creating and promoting a culture that protects and preserves the welfare of the vulnerable people in our care. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining and evaluating information from and about candidates including criminal record checks, to ensure that all persons appointed are suitable to work for our Charity. 

We are an equal opportunity employer and welcome applications from all sectors of society. 

NOTE: DBS, medical and reference checks will be conducted as part of the recruitment process.

The Sociological Review Foundation is seeking its first Development Manager to join its team. This role, reporting directly to the Operations Director, presents a unique opportunity to drive the organisation’s strategic growth initiatives and fundraising calls, expand partnerships, and generate revenue through the sale of services.

Note: We can only accept applications from applicants who are based in, and eligible to work in, the UK.

We are looking for a determined, skilled, proactive trusts fundraiser to join our small team in this newly created role to help stop children dying suddenly and without explanation.

Tragically, 1-2 seemingly healthy children die in the UK every fortnight, often going to sleep and never waking up. This incidence is unchanging. SUDC UK was founded in 2017 to raise awareness of Sudden Unexplained Death in Childhood (SUDC), encourage and fund scientific research and offer support and advice to affected families.  We believe SUDC research should receive more attention and scientific investment and are inspired by efforts to impact SIDS (cot death), where there has been an 80% reduction in infant deaths in the past 30 years. We can do so much more for SUDC children and their families.  

Why apply to SUDC UK? The post holder will be joining our ambitious, passionate, young charity, which consistently punches above its weight. SUDC remains relatively unknown to UK funders, but we are desperate to change this. Despite the current challenging trust fundraising environment, we are hopeful there are philanthropists and grant makers who will be inspired by our impact to date and the enormous potential to save young lives.

Fully remote. A home-based and flexible role. Collaboration over Teams/Zoom. Very occasional travel to meetings/events.

CHARITY FOUNDATION MANAGER REQUIRED

James Marshall Foundation (JMF) is a long-established local charity. Its mission is to support financially disadvantaged young people aged 4 to 24 years old living in Harpenden, Wheathampstead, Kimpton, Redbourn, Flamstead or Markyate by awarding individual grants for education and career development opportunities.
In 2024, JMF awarded over 850 individual grants totalling £200,000.

We are seeking a dedicated Foundation Manager to oversee the operational and strategic management of the James Marshall Foundation.

The JMF has an endowment and as such, our focus is on the effective distribution of funds to support our objectives and ensuring the long-term sustainability of the charity.

The Foundation Manager is responsible for, amongst other things, managing the grant process, overseeing financial stewardship (including in respect of the foundation’s properties), supporting the trustees, fulfilling compliance and reporting obligations, and maintaining the visibility of JMF with local schools and other relevant bodies. The Foundation Manager will manage a team of 3 part-time Foundation Associates.

The role is based in our office in Harpenden, with the expectation of hours being 28–30 hours a week on a minimum of 4 days. Attendance at some evening meetings will be required.
Salary: £45–50,000 FTE

We are looking for a proactive individual with strong organisational skills and attention to detail.
Financial experience and excellent communication skills essential.

Closing date for applications: 0900 Tuesday 6th May 2025

Harris Hill are delighted to be working with a wonderful charity to recruit for two Community Engagement Officers in order to help drive the expansion of the charity Community Giving Program.

As a Community Engagement Officer you will:

• Build networks to support and grow the charity’s fundraising initiatives. Lead outreach to engage new local community partners and oversee fundraising events such as bucket collections and charity stalls.
• Act as the primary point of contact for community organisations, developing rich stewardship journeys for donors to enhance engagement and retention.
• Assist in developing insights to refine our community fundraising strategy, ensuring compliance with data protection laws and maintaining accurate records.
• Be an ambassador for the charity, sharing the charity’s mission with internal and external audiences through public speaking and networking.
• Oversee and attend bucket collections and charity stalls at public and private events
• Plan and deliver engaging stewardship events for key audiences

We are looking for a professional fundraiser with experience in community fundraising or corporate partnerships. You should have a proven track record in securing and managing long-term partnerships, be a confident speaker, and enjoy networking. A full UK driving license is required, as well as the ability to travel across catchment area.

To be successful, you must have experience:

• Proven ability to meet fundraising income targets and effectively manage donor relationships.
• Strong communication skills, both written and verbal.
• A confident public speaker with excellent presentation skills.
• Experience managing a portfolio of community groups or securing long-term partnerships.
• Proficient in using databases (such as CRM systems) and Microsoft Office.

Desirable Skills:

• Event management experience.
• Experience leading teams of volunteers.

Salary: £29,291 - £34,963 per annum

Contract type:Full-time, permanent

Location- London, hybrid working 3 days in the office

Closing date: On rolling basis

Interview: TBC

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Everyone deserves a decent place to live. Join Habitat for Humanity Great Britain as our new Finance Manager and support people to find a safe, affordable home.

Are you an experienced and effective finance professional looking to make a difference in the charity sector? Habitat for Humanity is seeking a Finance Manager to take day-to-day responsibility for our financial systems and procedures, and so promote the long-term sustainability of our organisation.

Reporting to the Director of Finance and working closely with the Senior Leadership Team and colleagues across the organisation, you will be a key person ensuring that our financial data is complete and accurate, overseeing reporting to our programme funders and our international network, and ensuring best practice in all aspects of financial management. You’ll supervise the Database and Income Processing Officer and the Finance Assistant (position currently vacant). 

 Job Title: Finance Manager

 Department: Finance, Operations & Compliance

 Reports to: Finance Director

Budget responsibility: Yes

 Line management: 2 direct reports

Location: Home-based with regular travel to internal meetings and team events, and occasional  travel to our registered office in Slough

About Habitat for Humanity Great Britain

Habitat for Humanity Great Britain (Habitat GB) is part of the global Habitat for Humanity network fighting global poverty and homelessness. We believe that a decent home helps to permanently break the cycle of poverty and allows families to achieve strength, stability, and self-reliance.

Habitat GB has recently completed a strategic review, resulting in a new National Strategy and an organisational restructure, to ensure the charity is able to deliver the Strategy with impact, efficiently and effectively. This has included the integration of a subsidiary entity (GB Homes) into Habitat GB.  As a result, the Finance, Operations & Compliance team has been expanded to ensure the right capacity and capability for these crucial functions. 

Habitat’s turnover for the financial year ended 30 June 2023 was £3.0m with net assets of £2.5m: for the year ended 30 June 2024, it was £3.5m with assets of £2.1m.

Job Purpose

As our Finance Manager, reporting to the Director of Finance and working closely with the Senior Leadership Team and colleagues across the organisation, you will be a key person ensuring that our financial data is complete and accurate, overseeing reporting to our programme funders and our international network, and ensuring best practice in all aspects of financial management. You’ll supervise the Database and Income Processing Officer and the Finance Assistant (position currently vacant).

Key responsibilities

Ensure the integrity of financial data and controls, including budgeting, forecasting, Treasury and cash flow management

· Prepare data ready for monthly accounts, reports, and financial statements. This will include the normal monthly journals, reconciliations, and checks

· Support financial planning, risk management, and decision-making

· Liaise as necessary with colleagues in Habitat for Humanity’s international network for reporting and efficient transmission of funds to overseas affiliates

· Manage payroll, tax returns, and financial reporting for funders

· Provide leadership to finance team members and develop financial policies

Accountabilities and Responsibilities

 Purchasing / Expenditure

· Administering commitment and invoice approvals in line with our Delegation of Authority

· Coordinating and verifying expense coding by non-finance staff

· Administering transfers to international partners according to policy

· Other ad hoc payments, including foreign currency transactions

· Reconciling supplier accounts each month

· Ensuring VAT records are accurate and returns made on time

· Maintaining auditable financial records

Income / Donations

· Manage income processing team

· Working with fund-raising teams to ensure all income is appropriately coded and documented

· Importing grants and donations from the CRM system (Raiser’s Edge) to the accounting system and reconciling to bank

· Regular reconciliations between the accounting and CRM systems

· Coding, processing and reconciling other income

· Assisting with Gift Aid claims

Bank

· Administering weekly payment runs and coordinating on-time authorisations

· Processing international transfers

· Currency and treasury management

· Bank account reconciliations

General queries

· Dealing politely and efficiently with questions from inside and outside the organisation

· Dealing assertively and effectively with cases of any deviations from policies and procedures

Record keeping

· Complete and accurate record keeping bearing in mind detailed level of audit compliance

· Logical filing of evidence of transactions, primarily electronic.

Month- and Quarter-End processes

· Preparing nominal journals, such as accruals/prepayments, payroll allocations, depreciation

· Monthly reconciliations of balance sheet accounts.

Other duties

 · Checking Employee Expenses Claims (processed by the Office Manager) and final processing

· Assisting Director of Finance and other relevant staff with finance-related questions

· Assisting with the annual audit and preparation of financial statements

· Additional finance admin duties as required

· Run donor budget reports for the Europe region office and internal stakeholders

What we’re looking for

 · A qualified or part-qualified finance professional with at least 3 years’ experience in charity finance, including fund accounting

· Skills in financial control, compliance, management, and reporting

· Knowledge of accounting software (Sage50 and Sun ideally) and downstream spreadsheet and similar tools; a willingness to learn new ways of handling data

· Good summarising and communication skills with the ability to influence colleagues and senior leaders

· A pragmatic, efficient character with a dedication to accuracy and reliability

· A questioning mindset, finding opportunities to improve every day

The role and responsibilities will be carried out in a way that reflects

 · Habitat GB’s commitment to safeguarding children in accordance with the Safeguarding Policy

· A commitment to Habitat GB’s vision, mission, values, and approach

· A commitment to effective management of risk, by operating within the Charity’s code of conduct, policies, procedures and controls and by carrying out the risk management and assurance responsibilities of the role as set out in relevant Policy and Procedures

We offer a flexible and supportive working environment with options for hybrid working and training and other arrangements to help you thrive in your role.

 -----------------------------------------------------------------------------------------------------------------------

If this sounds like it could be a good match for you, please take a look at the Candidate Pack.

 Please note: this role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK.

Start your Habitat journey here…

Applications comprising a CV and cover letter explaining how your skills and experience match the job requirements should be sent by email (referencing the job title in the subject line) to:  (See candidate pack for email) 

Tell us about the skills and experience you would bring to the role and your motivation for applying.

The deadline for applications is 11th  May 2025 (at 11:59 pm).

Habitat for Humanity requires all employees to take seriously their ethical responsibilities to safeguard our intended beneficiaries, their communities, and all those with whom we work.  Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of our code of conduct. The employment of this position will be subject to a satisfactory reference check and a Disclosure and Barring Service (DBS) check.

 At Habitat for Humanity GB, we aim to build, develop and retain a talented workforce that represents a variety of backgrounds, skills and experiences. We welcome and actively encourage applications from anyone who feels they’d be a good fit for our organisation, regardless of race, religion, colour, age, sex, national origin, sexual orientation, gender identity, disability, neurodiversity or any other protected characteristics.

We’d prefer to hear directly from applicants – we won’t be working with third party recruiters on this role.

Location: Barnet, North London (Hybrid – 3 days in office)
Salary: £29,291 - £34,963 per annum
Contract: Permanent, Full-time (37.5 hrs/week) – Flexible working considered
Application: Rolling – Send your CV to Hannah ASAP

Join a high-performing, award-nominated fundraising team as a Supporter Engagement Officer. This is an exciting opportunity to play a vital role in a well-established charity that’s making a tangible difference every day.

As part of the Individual & Community Team, you’ll be central to building lasting relationships with supporters, helping to grow income streams across individual giving, in-memory and legacy donations, regular giving, lottery, and general fundraising. This role sits within the Supporter Engagement function, but its reach spans across stewardship, donor development, and communications.

About the Role

You’ll be the first point of contact for a wide range of supporters – from someone donating after a sky dive, to those giving in memory of a loved one. This is a deeply varied and people-focused role where emotional intelligence, empathy, and professionalism are key.

Responsibilities include:

• Delivering high-quality donor care and stewardship

• Creating and supporting multi-channel fundraising campaigns

• Managing supporter journeys and communications

• Analysing campaign performance and suggesting improvements

• Supporting team-wide initiatives and cross-functional collaboration

About You

You’re empathetic, well-organised, and a confident communicator who thrives on building relationships. Ideally, you bring at least a year of experience in one or more areas such as regular giving, in-memory fundraising, supporter stewardship, or legacy giving. You’re just as comfortable crafting engaging email content as you are talking someone through how to set up a tribute page.

You’ll need:

• Strong interpersonal and written communication skills

• A good understanding of supporter care principles

• Experience using CRM systems (e.g., Beacon) and working with donor data

• The confidence to speak with supporters from diverse backgrounds with sensitivity and compassion

This is a rolling recruitment – if this sounds like the role for you, don’t wait. Send your CV to Hannah today and take the next step in your career with a purpose-led, inspiring organisation.

If you would like to receive a full job pack please email Hannah Laking ator call her on 020 7820 7331.

Harris Hill is a certified B Corp™ and a leading charity recruitment agency, committed to equitable and inclusive recruitment practices. Applications from all sections of the community are actively welcomed, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics

Product Marketing Manager

Remote (UK-based) | Full-time | Flexible working | Competitive salary + excellent benefits

You would be part of an innovative organisation working to support teachers and improve pupils’ access to quality education.

Oak is a fully remote, mission-driven organisation offering high levels of flexibility, autonomy, and purpose. We’re a national not-for-profit working in partnership with teachers to create the highest-quality, sequenced curriculum and lesson resources for pupils across all subjects and age groups.

Our culture has been independently recognised through:

• Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling)

• Escape the City's Top 1% Employers – based on anonymous colleague reviews of culture, development, and impact

�� About the Role

Excited by the challenge of bringing innovative education products to life through strategic marketing? Oak National Academy is looking for a Product Marketing Manager to lead marketing and communications that drive user growth and engagement.

You’ll plan and deliver targeted campaigns, build partnerships that strengthen engagement, and create tailored content that helps teachers and school leaders get the most from Oak. You’ll also contribute to in-product messaging and improvements that deepen user engagement.

This is a varied, hands-on role for someone who understands what drives adoption, loves working across teams, and is motivated by meaningful impact in schools.

What you'll be doing

• Manage the planning, delivery and evaluation of marketing and School Support campaigns and communications that drive the growth of users on Oak. 

• Build and manage important partnerships to improve how we attract, support and retain teachers on Oak’s products.

• Develop tailored marketing content and in-product developments to engage and build advocacy amongst teachers and school leaders.

• As a member of the Oak Team, contribute to the planning and culture of the organisation.

• Work in cross-functional and product oriented squads with colleagues from across the organisation, as required.

• Deputise for the Lead Product Marketing Manager and Support and take on other general responsibilities as required.

• Hours: 36 hours per week (if full-time – flexible arrangements will be considered. Our core working days are Tuesday, Wednesday, Thursday, to allow effective collaboration time with colleagues).

  Line management responsibility: There is the potential for this role to involve line management responsibility

  Budget responsibility: None

  Key external relationships: Suppliers and our curriculum partners

  DBS: An enhanced DBS check is required for this role.

• What We’re Looking For

• 5+ years experience in product marketing.

• Proven success in collecting, analysing and using qualitative and quantitative data to inform continuous improvement.

• Extensive knowledge of supporting a product’s users and driving growth.

• Proven success in managing stakeholders and working collaboratively with others.

�� Our Benefits

• 25 days annual leave, plus one extra day for each year of service (up to 28)

• Additional Oak closure days over Christmas/New Year

• 11% employer pension contribution (with no minimum employee contribution)

• A 36-hour working week, with half-days on Fridays or every other Friday off

• Fully remote working — we’ll support your home set-up and offer coworking options if preferred

• Termly in-person offsites to collaborate, connect, and have fun

• A culture that genuinely supports flexibility, autonomy, and trust

�� Inclusion and Belonging

We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors.

We use the Applied recruitment platform to help reduce bias in our hiring process. 

�� Key Info

• Location: Remote, but you must be based in the UK with the legal right to work here

• Sponsorship: Unfortunately, we’re unable to offer visa sponsorship at this time

• Closing date: We’ll be reviewing applications as they come in and may close the role early

If this sounds like the kind of role and team where you could do your life’s best work, we’d love to hear from you.

This is an exciting new role for our organisation! You’ll have the freedom and autonomy to shape our marketing strategy, working hand-in-hand with our Director and Senior Leadership Team to make a tangible impact in our community.

• Salary: £36,565 - £41,200 per annum (dependent on experience, Full-Time Equivalent)

• Hours: Flexible arrangements! We're open to accommodating everything from 20 hours per week (0.5 FTE) up to full-time - depending upon the candidates needsmark. Hybrid working options available.

• Contract: Permanent

About Us

Sufra is an innovative charity in Northwest London that prevents hunger, fights poverty and builds community.

With the help of our volunteers and partners, we coordinate a network of food banks and community kitchens, as well as a social supermarket and café. These act as a gateway for guests to access more holistic support – including welfare advice, asylum support, volunteering opportunities and our award-winning community garden.

We aim to work with our guests to find solutions to their challenges together, whilst campaigning against the causes of hunger and poverty.

What You’ll Do

Strategy & Execution: Create and drive an innovative individual giving strategy that grows our existing donor base and revenue.

Understanding Our Supporter Base: Dive into our CRM system (Beacon) to understand, profile, and engage with our supporters on a personal level.

Donor Stewardship: Cultivate and nurture relationships with individual donors, including high-net-worth individuals, ensuring they feel valued and connected to our cause.

Campaign Management: Lead dynamic direct marketing campaigns, digital appeals, and social media drives that captivate and convert our supporters into donors.

Data, Budgeting & Reporting: Analyse fundraising performance like a pro, managing budgets and providing insightful reports.

Team Leadership: Inspire a small but passionate team, and getting stuck in to delivery in order to achieve our shared goals.

And More…

• Support our corporate fundraising initiatives.

• Be the face of Sufra at external events and meetings.

• Work closely with the entire team, stepping in wherever needed to propel our charity forward.

Why You’ll Love Working with Us

Health and Wellbeing: Access to a 24/7 Employee Assistance Programme for confidential advice and counselling.

Learning and Development: Annual training budget, plus shadowing opportunities to grow your skills.

Annual Leave: Start with 25 days per year (pro rata) plus bank holidays, gaining an extra day for each year of service (up to 5 additional days).

Pay and Pension: Competitive salaries with regular reviews, plus eligibility for the Nest pension scheme with employer contributions.

Flexibility: Embrace hybrid and flexible working arrangements tailored to your needs.

If you’re an experienced fundraiser with a knack for storytelling and growing an engaged supporter base, we want to hear from you. Join us in driving positive change and making a real difference in Northwest London!

Purpose of the Job

Advice Quality and Operations Managers will make sure clients get accurate and appropriate advice and that advisers are supported and can develop their skills.

Maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day-to-day basis and using those insights to drive advice service development.

This role is vital in fostering a culture of quality and excellence within the agency, ensuring that both staff and volunteers are well-equipped to deliver exceptional advice services to clients.

Job Description

Strategy and planning

• Work with the Head of Advice to develop and deliver an operational plan to support delivery of the strategic priorities, which is measured, monitored and reported up to the CEO and Board of Trustees.
• Co-ordinate activities, procedures and systems so as to promote the common policies and practices with the appropriate advice services.
• Ensure that the strategy is accessible to and understood by all staff and volunteers and they know the role they play in achieving our goals.

Risk management and compliance

• Regularly review the risks to which the charity is exposed to relating to Advice Services and provide assurance that systems or procedures are in effective operation to manage those risks.
• Ensure the use of systems in place to meet the requirements of all applicable regulatory bodies relating to the Advice Service Delivery.
• Working with the rest of the management team ensures that good data protection practices are embedded in our day-to-day operations.
• Assess requests made in relation to GDPR.

People management and development

• Support team members in continuous learning that will equip and develop people to deliver outstanding advice delivery. Responsibility for the delivery of the training and development plan for the Advice Services Department including, sourcing, delivering, evaluating and maintaining records.
• Supervise the work of paid staff and volunteers
• Maintain and develop standards of service delivery.
• Advise the Head of Advice on staffing and service-related issues.
• Plan and allocate work, monitor achievements of deadlines and key performance indicators and provide support as appropriate.
• Ensure that the service area and projects are adequately resourced.
• Ensure recruitment and selection of paid staff and volunteers as appropriate.
• Develop inclusive learning and development activities to meet quality standards and the organisation’s learning and development plan. Facilitate inclusive group and / or one-to-one learning and development activities. Organise internal and external learning and development activities to ensure the competence and continuing development of staff and volunteers.
• Contribute to the assessment of competence of staff and volunteers. Co-ordinate assessment activities and make final decisions on competence.
• Working with the rest of the leadership team ensures the organisation delivers a fair, inclusive, equitable and transparent employee and volunteer experience, taking account of our EDI aims and in line with employment law and the Equality Act 2010.
• Ensure Open and timely communication that provides information about the organisation and context for decisions that are made, helps to build trust and confidence and earn legitimacy. 
• Ensure the effective performance management and development of staff through regular supervision sessions, appraisals and learning and development.
• Ensure Training is delivered and records confirm all client facing paid staff and volunteers that may be involved in providing money and debt information and advice have completed an accredited training programme
• Direct reports: Dependent on advice area, between 5 to 11 Advisors per AQOM, plus volunteers.

Operational performance management

• Maintain, develop and monitor effective and relevant performance indicators and management processes, with particular emphasis on the application of customer insight data and feedback on complaints.
• In line with the Advice Quality Standard, work with the Head of Advice and the other Advice Quality and Operations Managers to ensure that staff and volunteers have adequate supervision and that advisers have access to support at all times when delivering advice to clients. 
• Ensuring quality - actively supporting the quality of advice by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, and that research and campaigns issues are identified.
• Monitor the quality of advice given to clients to ensure that standards meet Citizens Advice requirements. Completing Case Checking, QAA Audits and independent file reviews (IFR) to ensure quality assurance at a whole service level. Using the insights to further develop the services to clients and skills of advisers.
• Maintain and develop standards of service delivery. 
• Take part in internal consistency exercises at least quarterly.
• Providing support - actively supporting each team member to develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback and challenging appropriately - adapting the level of support to individual competence and need, and taking account of the team as a whole.
• Manage the practicalities of the service: Including overseeing all practical issues relating to the service delivery, ensuring service delivery and adequate cover is in place, allocating the team to face-to-face work and other communication methods, checking waiting times and interview lengths, and if necessary, dealing with client or Citizens Advice emergencies.
• Provide technical support and act as consultant to the advisers.
• Monitoring of service delivery and advice service contracts performance to report against KPIs, with reference to outcomes for clients, identifying any issues and proposed actions. Reporting significant risks to the Head of Advice. Ensure that appropriate systems are developed and maintained for case recording, statistics, follow up work and quality control.
• Client Experience: Use our written process for dealing with complaints, ensuring that regulatory requirements are met (for debt and money advice complaints) to ensure Complaints are handled effectively and data is used to drive improvements where appropriate. 
• Ensuring that appropriate data protection procedures are in place and are followed by all workers.
• Lead on safeguarding and gender violence issues in accordance with policies.

Other duties and responsibilities

• Understanding and acceptance of the need to work occasional evenings and weekends, both on site and on-call, as required.

Stakeholder Engagement

• Collaborate with management and other departments to align quality standards with organisational goals.
• Engage with external partners and regulators to ensure compliance with industry standards and share best practices.

Reporting and Analysis

• Prepare and present reports on advice quality metrics to management and stakeholders.
• Utilise data to identify trends, risks, and opportunities for improvement.

Confidentiality and safeguarding

• Confidentiality is a core principle of Citizens Advice. Support the team with the application of the confidentiality policy.
• Implementing adult and child safeguarding policies and training staff and volunteers how to identify and deal with safeguarding concerns.
• Dealing with a conflict of interest and ensuring our service takes the right action to protect the client, our staff and volunteers and the service.

Research and Campaigns

• Ensure that staff and volunteers consistently and accurately generate Advice Issue Codes (AICs), evidence forms and profile data and participate in the Network Panel Surveys

Person Specification | What you need to do this job

Essential Criteria 

• Ability to lead and contribute to a team, including the ability to prioritise own work and the work of others, and take decisions in the day to day running of a busy service area.
• Ability to plan and manage projects.
• Commitment to continuing professional development.
• Experience of monitoring and maintaining service delivery against agreed targets.
• Ability to plan and prioritise own time and work and work of others in a pressured environment.
• Experience of analysing information to produce reports.
• Leadership and management ability within the context of understanding the needs of a voluntary sector organisation.
• Ability to communicate effectively in person, in writing and over the telephone with individuals and with a wide variety of organisations and audiences.
• Ability to meet Citizens Advice competence with a minimum of three years’ experience of involvement with advice giving.
• Ability to research, analyse and interpret complex information and to produce and present clear verbal and written reports. 

Desired Criteria

• Significant experience managing large advice and helpline services which includes supporting individuals within at least one of the areas of – (for example) welfare benefits, debt management, housing, or health and social care issues.
• Demonstrable experience of driving innovation and service improvement within an advisory/customer focused service.
• Experience of supporting change.
• Well-developed staff management and leadership skills, with strong experience of implementing robust performance management processes.
• Proven ability to communicate effectively verbally and in writing, including excellent IT skills.
• Proven ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.
• Experience in managing budgets.
• Ability to ensure best use of IT systems and packages in the provision of advice services and the ability to monitor and maintain casework systems and procedures.
• Ability to work with a variety of organisations and to earn and maintain the trust of those people with whom the Bureau deals.
• Ability to contribute to the team combined with willingness to learn and develop and have a positive attitude to change with an ability to plan ahead.
• Access to own transport and able to work at any service location in the Bureau’s area of operation as required.

Application Process:

To apply, please complete the application process on CharityJob. Please submit a concise supporting statement which includes examples and evidence of when you have demonstrated the attributes listed within the person specification. You will be expected to address each point separately and, in the order listed.

If you do not complete a full supporting statement in the requested format, your application may be rejected.

Addressing each point of the person specification

This is a key section of the application which allows you to provide evidence of your experience, knowledge, skills and abilities that are relevant to the role as described in the role profile.  Selection is based on an assessment of the evidence you provide against the requirements of the role as set out in the person specification.  It is important that you tailor your response to clearly demonstrate how you meet each requirement. No assumptions will be made about your achievements and abilities. 

Please provide one example for each requirement.  You should choose examples of past experience that clearly demonstrate what we are looking for, and be precise about what you did, how you did it and the outcome or result of your actions. Please try to limit your response to each criterion to a maximum of 200 words. 

A useful guide might be S.T.A.R:

• Specific – give a specific example
• Task – briefly describe the task/objective/problem
• Action – tell us what you did
• Results – describe what results were achieved

Please provide recent work examples wherever possible.  However, do remember that relevant examples from other aspects of your life, for example: voluntary or unpaid work, school or college work, family or home responsibilities, can also be given.

We are an equal opportunity employer. If you have any requirements (e.g. for attending an interview) please note these clearly on in your letter.

Interview Process:

The closing date is Friday 2nd May 2025, 6pm

Shortlisted candidates will be contacted by telephone, so please give a daytime telephone number or somewhere we can leave a message to arrange an interview.

Our selection process consists of three stages:

• Stage 1 – Telephone Interview:

            Initial interviews will take place via telephone on Thursday 15th May 2025.

• Stage 2 – Formal Interview (In-Person):

            Candidates who are successful at Stage 1 will be invited to our Stevenage office for a formal face-to-face interview                on Monday 19th May 2025.

• Stage 3 – Practical Activity & Final Q&A:

            Following the formal interview, candidates will complete a short activity and have the opportunity to ask any final                   questions.

Please note that Stages 2 and 3 will take place on the same day.