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Centre for Sustainable Energy, Bristol (On-site)
£25,750 per year
Posted 6 days ago
Centre for Sustainable Energy, Bristol (On-site)
£25,750 - £29,147 per year
Posted 1 week ago
Greenpeace UK, London (Hybrid)
£67,656-£74,184 (normally offering at the start of range)
A new role to oversee the implementation of a 3-year fundraising strategy, as well as develop and embed fundraising innovation.
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Alexander Devine Children's Hospice, Maidenhead (On-site)
£37,178 - £45,431 per year
This is an extremely exciting opportunity to play a leading role in the further development of Alexander Devine Children’s Hospice Service.
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Coalfields Regeneration Trust, Barnsley (Hybrid)
£66,679 per year
Seeking an exceptional candidate who is passionate about supporting people and creating new opportunities in coalfield communities.
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Bridge 5 Mill, Manchester (On-site)
£24, 570 pro rata per annum. Actual salary: £14,742 for 22.5 hours.
Posted today Apply Now
Beyond The Streets, Greater London (On-site)
£24,480 per year
Women's Telephone Support Worker required to provide holistic support to women in the sex industry with complex needs or seeking to exit
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Landscape Institute, London (Hybrid)
£28,000 - £30,000 per year
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Groundwork South, Multiple Locations (On-site)
£23,809 per annum
Posted 1 week ago
Closing in 7 days
Petty Pool Trust, Northwich (On-site)
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Cruelty Free International, London (Hybrid)
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Page 1 of 8
Bristol, Bristol City (On-site)
£25,750 per year
Full-time
Contract (12)
Job description

Job description

The main purpose of this role is to provide energy advice to householders by telephone and email and to provide information to help householders/clients to access appropriate support. This role also requires you to maintain accurate and detailed records of all interactions with clients.

Pay and conditions

• The role is full-time (37.5 hours per week). However, we will consider applications from a minimum of 22.5hrs per week.

• The salary for the role will be £25,750 rising to £26,739 after 6 months 

• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more. 

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• To work on the advice line and/or other telephone advice projects making and receiving calls from people who may need help with energy related issues. 

• To record client details and use own knowledge to assess help and support needed. 

• To refer clients onto other support organisations in their area as appropriate. 

• To identify energy improvements that can be made to clients’ properties and refer to installers who can fit them. 

• To help vulnerable clients make applications for grants and switch energy tariffs where appropriate. 

• To listen attentively to callers (some of whom may be in distress) and respond to their needs in an empathetic way. 

• To be familiar with and adhere to advice line protocol, processes and procedures. 

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website. 

Essential attributes for this role include:

• Minimum Maths/English GCSE or equivalent.

• Experience of giving advice, customer service or helping others in some capacity.

• Ability to respond to clients in a respectful and engaging manner.

• Ability to communicate effectively with people verbally and in writing.

• Ability to work in a team and able to identify areas where their skills complement others.

• Ability to maintain admin systems independently and accurately.

• Skilled in use of MS office applications including Word, Excel and Outlook.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description. 

How to apply

To apply, please download and complete the application form available from our CSE website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification. CV’s will not be accepted, please complete the application form and send to our Centre for Sustainability jobs inbox.

The closing date for applications is 5pm on Wednesday 23 April 2025.

Interviews are expected to take place Wednesday 30 April and Thursday 1 May, though this is subject to change.

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

Application resources
Posted by
Centre for Sustainable Energy View profile Organisation type Registered Charity
Posted on: 04 April 2025
Closing date: 23 April 2025 at 17:00
Tags: Advice / Information, Climate Change, Data Entry, Energy, Entry level / Graduate, Environment / Animal

The client requests no contact from agencies or media sales.