Email Marketing Jobs
We are recruiting a Legacy Fundraiser to grow PAPYRUS’ legacy income by creating and implementing a multi-year legacy strategy, planning and delivering activities in this area and managing residuary, specific and pecuniary cases.
What you will do:
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Develop and implement a legacy strategy and operational plan for long term growth.
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Research and develop new legacy activities and create a marketing plan. Project manage the day-to-day planning and delivery of activities central to the legacy marketing program, including: direct mail, email marketing, digital, social media, events, and the promotion of tribute funds and free will services.
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Work closely with the Fundraising Manager and communications team to develop a compelling legacy proposition and produce a suite of legacy and in memory marketing materials that can be used to engage and inspire supporters to take the next step in their legacy giving, including sharing inspiring, compelling case studies to support legacy marketing and in memory activity, including gathering stories from legacy and in memory supporters.
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Work across income generation and with other departments to identify and target legacy prospects within the existing supporter base and other potential legacy audiences across all of PAPYRUS’ networks.
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Identify opportunities to cross promote legacy and in memory giving to supporters as well as any activity from across the charity that could provide appropriate cultivation and stewardship opportunities for existing and prospective Legacy and In Memory supporters.
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Provide teams with relevant, engaging and impactful content, messaging or resources for inclusion in cross-team supporter communications.
To be successful in this role you will have:
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English and Maths GCSE or equivalent grade C or above
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Previous experience of working in a fundraising role for a UK registered charity
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Proven track record of effective relationship management with donors/ fundraisers
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Experience of handling sensitive information appropriately
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Experience of working effectively within a team environment and assisting colleagues
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Excellent verbal and written communication skills including the ability to write reports.
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Experience using Raiser’s edge or a similar CRM database.
Please visit the careers site for the full job description and person specification for the role.
Salary: £29,269 per annum (SCP 18) progressing by increments to £32,076 per annum (SCP 23)
Hours: 36 hours per week Location: Warrington Contract: Permanent
Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details.
Closing date: 19th July 2024
We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.
PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.
The client requests no contact from agencies or media sales.
We’re looking for a Fundraising Administrator to support the Fundraising and Comms team at PTES. We have a great working environment at PTES and welcome someone who shares our passion for wildlife and want to grow our fundraising income to help wildlife have a brighter future. This person will be responsible for ensuring the smooth running of fundraising administration, including supporter services, help with financial administration and data processing, and an emphasis on our online shop.
Whether bats or beetles, hedgehogs or hammerhead sharks, we stand up for animals and their habitats. Alarmingly, in the UK almost two-thirds of species have declined in the last 50 years. Globally, around a quarter of mammals face extinction in the next three decades. This rate of loss can be stopped and that’s why People’s Trust for Endangered Species exists. For over nearly 50 years we’ve improved the outlook of endangered species in Britain and throughout the world.
We’ve been standing up for wildlife for nearly 50 years. We’re working to bring our most threatened species back from the brink.
The client requests no contact from agencies or media sales.
We're looking for a Communications Officer to join our small team with big ambitions to lift people out of poverty and end the need for foodbanks.
Responsible for:
The support and delivery of Chichester District Foodbank’s external communications as well as the image Chichester District Foodbank portrays externally to our clients, volunteers, donors and stakeholders.
About Chichester District Foodbank:
Chichester District Foodbank was founded in 2012 and has four foodbanks in Chichester, Midhurst, Petworth and Selsey. We are part of the Trussell Trust network providing emergency food and support for people locked in poverty and campaign for change to end the need for foodbanks.
We are committed to working alongside people struggling against poverty which results in food insecurity, to learn from and be shaped by their knowledge and experience.
Overall responsibility of the job:
Support the development of communications strategies working with the different areas of the Foodbank to galvanise support for ending hunger and inspire action from key stakeholders.
Support the creation of and deliver communications campaigns both short and long term in line with the overall strategy for Chichester District Foodbank.
Manage conception, design and development, implementation of communications materials and campaigns and analyse outcomes.
Position Chichester District Foodbank as a leading voice for change and promote buy-in of our vision to end hunger in partnership with the charitable and public sector.
Deadline for applications:
Please submit your application by the end of Tuesday 18 July.
Interviews:
Interviews will be conducted on Tuesday 23 July.
Please see the attached role profile for a full job description and person specification.
Working to end poverty and hunger in Chichester District
The client requests no contact from agencies or media sales.
We are looking for two Direct Marketing Executives to join an incredible medical charity and support in delivering growth in voluntary income. One role will focus on Retention and the other will focus on Acquisition and both will use data and insight to deliver across a variety of channels including digital, email, social media, direct mail, telemarketing and SMS.
The roles can either be UK homebased working, with once a month in the London office or Hybrid working with two days a week in the London office. Salary range is dependant on Location 27,250 - 29,697 if homebased or 30,300 - 33,533 Inclusive of London Weighting)
The Charity
An inspiring medical charity dedicated to helping people at some of the most vulnerable moments in their lives. Youll be joining a highly respected organisation, known for its supportive and inclusive working culture, offering fantastic benefits including hybrid and flexible working!
The Role
Manage the delivery of all Retention/Acquisition campaigns from concept through to evaluation, using data and insight to drive
creative and production.
Be responsible for collation of all KPI tracking, trend analysis and activity results that feed into the teams reporting and
performance structure.
Work alongside the Content team to research and develop Retention/Acquisition products, journeys and communications.
Contribute to the direct marketing strategy by working with the Direct Marketing Manager to highlight sector trends and support the teams budget and income targets.
The Candidate
Experience in a third sector direct marketing role.
Experience of developing and delivering successful new products to market
Retention Experience of running effective marketing campaigns on a national or regional basis.
Acquisition Experience of running effective digital campaigns on a national or regional basis.
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
The Queen's Nursing Institute is looking for a Digital Engagement Officer. The post holder will be a key contributor to the QNI's digital content and support the QNI's digital infrastructure including websites, social media, financial administration and Customer Relationship Management system. This is an exciting role which will allow someone with creativity and precision to grow and demonstrate their potential, within a supportive and friendly team environment.
The client requests no contact from agencies or media sales.
Marketing and Communications Executive
Leatherhead, Surrey (some flexible working options available)
Up to £29,500 per annum + benefits (including 25 days annual leave and pension)
About the role:
We are looking to appoint a Marketing and Communications Executive.
Reporting to the Marketing and Communications Manager, you will be responsible for implementing and evaluating communications and strategies and campaigns and creating vibrant content that’s really focused on Rainbow Trust’s target audiences.
The post holder will work collaboratively across the Fundraising and Engagement team to support with the creation of news stories, press releases, blogs, campaign copy or email newsletters, website pages, social media posts.
What we’re looking for:
- An experienced Marketing and Communications professional – you have a motivational engaging style, who can draw out information and ideas of others
- Poised and outgoing – you are enthusiastic, with a collaborative approach to achieving goals through knowledge-sharing and working with others . You are excellent at building rapport and developing good working relationships
- A multi-tasker with a sense of urgency for achievement – you are comfortable working under pressure to complete tasks on time.
- A motivating, empathetic and persuasive communicator – you will ensure the family stories and voices are heard to key audiences and channels in all sections of the community, including media.
- Confident use of Content Management Systems and other databases– you have an imaginative and creative working style
What we offer:
We have a range of fantastic benefits that we offer our employees, this includes:
- Flexible working hours to balance home and working life
- Access to the Blue Light Card Scheme, and other rewards and discounts
- Time off in lieu
- Bike to work, season ticket loan and payroll giving schemes
- Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
- Pension scheme (we will contribute 5% of your salary and you will contribute at least 3%)
- The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and half day Christmas shopping
- A recommend a friend recruitment referral bonus
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed.
How to apply:
Please send your CV and a covering letter highlighting why your application meets the criteria set and should be considered above others to us via the link.
Interviews will take place at our Head Office in Leatherhead. We will only contact those applicants who have been successful.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
An enhanced DBS disclosure will be required for this post.
We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.
Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.
This is an exciting opportunity for an influential and dynamic Legacy Manager to come onboard and lead a small but high performing team generating significant fundraising revenue (circa £4 million per year) from legacies and in-mem giving. You must be able to demonstrate a high level of knowledge of legacy case management and be able to deal with a wide range of stakeholders. You will also oversee the planning and delivery of an effective marketing and communications schedule that supports the acquisition of new pledgers to support the long-term development of our legacy pipeline.
We are looking for someone who shares our values and wants to work as part of a close team, sharing ideas. We provide excellent training and benefits.
We are a charity providing loving, compassionate care to veterans and their partners living with disability or dementia. We put residents’ needs first and provide award-winning care and support.
Purpose
1.To raise annual income targets through the management, development and administration of legacies and In Mem giving with a focus on delivering effective strategies that maximise all potential income
2.To lead a highly effective legacy management service working with stakeholders, both internal and external, at a variety of levels
3.To oversee the planning and delivery of an effective marketing and communications schedule that supports the acquisition of new pledgers to support the long-term development of our legacy pipeline
4.To provide excellent levels of supporter care to legacy pledgers and in memory donors, demonstrating the importance and impact of their gifts.
More information in candidate pack.
The client requests no contact from agencies or media sales.
Digital Fundraising Lead
6 month contract with the possibility of extension
£50,572 - £54,618 pa
City of London and we are a hybrid working organisation
This role is offered on a hybrid contract giving you the opportunity to also work from home three days a week.
Purpose of job:
Comic Relief is looking for a Digital Fundraising Lead to assume responsibility as the driving force behind our fundraising and engagement strategies. The Digital Fundraising/Marketing Lead is responsible for overseeing the Fundraising and Engagement strategies, planning and performance of our digital marketing channels, to deliver ambitious organisational objectives and fundraising growth targets. Comic Relief’s fundraising and public engagement is delivered primarily through it’s digital channels, and in this role you will lead the digital fundraising team and cross-organisational project teams in driving high performance across these channels, including web UX journey and optimisation, email communications and paid media campaigns to facilitate the delivery of over £18M income across Fundraising.
If you have experience in developing and executing digital marketing plans for fundraising campaigns, thrive on collaboration and enjoy working as part of multi-disciplinary project team to maximise fundraising income we’d love to hear from you.
Join us at the heart of Comic Relief's mission to create a just world, free from poverty. As Digital Fundraising Lead, you'll play a vital role in making that vision a reality. Come be a part of something special.
Key responsibilities:
· Lead the strategy setting and annual planning and budget setting for Comic Relief’s Digital Marketing & Fundraising, including building financial models, developing business cases, monitoring budgets and updating forecasts
· Manage and coach a team of digital fundraisers to execute fundraising, (acquisition and engagement), activity across our key digital channels to deliver against agreed plans and objectives across the entire Fundraising team, specifically focussed on the UK public audience: individuals and communities of individuals, including schools and workplaces
· Foster a culture of high performance and build organisational expertise through a test, learn and iterate approach where data, learning and insight is used to make informed decisions and actioned swiftly. Ensure knowledge is systematised and shared across the organisation for maximum impact
· Working as a lead within the Public Activation & Individual Giving team, work with the team and wider colleagues to ensure all digital communications our audiences receive and the digital experience they have, is appropriately targeted, designed and delivered in a way to maximise engagement and life time value
· Operate as a champion of digital innovation within the wider Fundraising team and organisation, proactively identifying, sourcing and helping to embed new technologies, ways of working and tools and approaches that drive digital marketing/fundraising performance and income generation. Where necessary, bring x-organisational project teams together to deliver digital marketing / fundraising change projects.
· Lead the management and performance management of our media agency to develop a digital media strategy that delivers against agreed KPI’s, working closely with the Paid Media Manager to continuously optimise and evaluate performance across the full suite of campaigns and always on activity plan
· Oversee the email marketing strategy, including oversight of critical email marketing tools and platforms, ensuring the effective management of audiences and messages, closely with the Senior Digital Fundraiser and Email Marketing Executive to continuously optimise and evaluate performance across the full suite of communications
· Play a lead role in working with stakeholders across the organisation to unify separate digital marketing activity (owned and earned) to ensure all Comic Relief efforts are working together to maximise effectiveness and efficiency
· Play a lead role in working with colleagues managing Comic Relief’s website and associated platforms to ensure they are optimised for User Experience and conversion to action across all agreed initiatives and activities
· Provide specific leadership in bringing the Fundraising, Technology and Data teams together to ensure our Digital Marketing and Fundraising strategies and plans are aligned with data and tech capabilities and priorities and oversee direct interventions to solve problems and mitigate risks to delivery and performance
Operate as primary point of contact with BBC Marketing specifically in relation to digital marketing strategies, including development of Red Nose Day web pages, supplying content and performance tracking
People Management
· Provide balanced, constructive feedback, undertake effective performance management to embed accountability and proactively support the professional development and growth of staff
· Proactively undertake business planning, prioritise activities and set clear and realistic objectives for the team and individuals based on capacity, expertise, and aspirations
· Maintain regular two-way communication and dialogue with staff, ensuring information is cascaded and escalated as needed
Person specification
Essential criteria
· Extensive experience of creating, implementing and optimising digital strategies and user journeys for the purposes of a sales or fundraising outcome
· Experience of delivering digital marketing activity or projects for a high-profile brand
· Experience of leading and working effectively in cross-functional digital project teams to deliver shared goals and objectives
· Proven experience of digital channel planning and performance tracking
· Experience of leading and working with a matrix of channel experts and multi-disciplined stakeholders
· Experience of budget management including setting detailed, annual and campaign planning budgets and strategies
· Analytical thinker with great communication skills that engage and inspire
· Management experience – managing and motivating a team effectively to achieve high quality outcomes
Desirable criteria
· Experience of working with CRM & associated systems to facilitate relational fundraising
· Specific experience working closely with Technology and Data teams in innovating and optimising conversion journeys, innovation and production development
· Effective relationship builder with the ability to proactively challenge and persuade senior stakeholders and partners
Perks and benefits:
· Flexible working hours
· Work from home option
· Wellness programs
· Employee Assistance Programme
· Enhanced maternity and paternity leave
· Paid emergency leave
· Sabbatical Opportunities
· Professional development
· Mentoring/coaching
· Paid volunteer days
· Payroll giving
· Team social events
· Extracurricular clubs
· Cycle to work scheme
· Free fruit
To apply please visit our website via the link and apply online.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Comic Relief we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Why work at Comic Relief
There are lots of good reasons to join us at Comic Relief. You can read more about our employee benefits, such as our commitment to flexible and hybrid working. We ask staff to come to the office twice a week, normally on agreed team days, so that we can do all those things that are difficult to do online. Our office is based in Whitechapel, London,
There are lots of opportunities to develop your skills and experience at Comic Relief, including opportunities to become a Mental Health First Aider or to participate in our Employee Network Groups that focus on making Comic Relief a more inclusive place to work.
Disability Confident employer
As part of the Disability Confident scheme, we take positive action by providing first-round interviews to candidates who have a registered disability, provided they meet the minimum criteria for the role, as demonstrated on their CV.
Website and Digital Fundraising Manager
Position: Website and Digital Fundraising Manager
Location: Remote, regular travel to London expected
Contract: Permanent
Hours: Full-time
Salary: £35,700 - £38,588 per annum
Closing Date: 8th July 2024 at 12pm
Please note we reserve the right to close the vacancy once we have received sufficient applications, so we encourage you to apply as early as possible.
About the Role
Now is an exciting time to join the organisation. You will lead on the back-end functionality of our website and spearhead our digital campaigns. In this role you will be leveraging cutting-edge tools and platforms to enhance donor engagement, supporter acquisition and supporter journeys, also supporting offline channels, creating a great supporter experience for anyone who finds the organisation online.
This role will ensure as potential supporters seek us out and/or visit our website as a result of seeing offline propositions, the messaging is consistent, and if they choose to donate, they have an excellent experience.
Key responsibilities include:
- Review our existing website and lead a project to transition to a new platform, including seeking a provider and implementation.
- Review and improve the online giving experience.
- Potentially recruit a digital content role to provide relevant content to engage our audiences.
- Main responsibility for the technical back-end functionality of the organisation's website, working closely together with the Digital Communications Manager who leads on content and front-end.
- Managing the relationship with the organisation’s web-agency, scoping, and leading development projects.
- Work closely with colleagues to understand and ensure the best possible supporter experience and journey.
- Analytics and reporting.
- SEO optimisation.
- Email marketing.
About You
We are looking for a team player with a positive mindset and technical expertise in website management and digital fundraising.
You will need to have the following skills and experience:
- Proven Website management experience, excellent knowledge of working in CMS systems and leading on more complex back-end and development projects.
- Proficient in effectively using data analysis tools (Google Analytics, Tag Manager) and user experience optimisation tools (HotJar), to inform future website projects to optimise traffic and experience.
- Email marketing experience, proficient in using Mailchimp, writing copy and setting up more complex email journeys.
- Digital Fundraising experience, with a track record setting up digital advertising.
- Experience producing budgets, reporting variances against the plan and re-forecasting.
- Strong copywriter email content.
- Strong understanding of fundraising and the role of digital in supporting on and offline activity.
- Team player who enjoys working collaboratively with colleagues.
- Excellent interpersonal skills, with listening abilities.
About the Organisation
Established in 2006, The organisation is a UK-based, international charity dedicated to bringing solar power to rural communities in sub-Saharan Africa.
Currently, there are nearly 600 million people in sub-Saharan Africa living without electricity. When the sun goes down at night, families are reliant on dangerous and expensive forms of lighting, such as candles and kerosene lamps.
The organisation is pioneering innovative enterprise programmes that tackle poverty and climate change by providing access to clean, safe solar light to homes, clinics, and schools. To date, they have distributed over 2.3 million lights, directly impacting over 11 million people. Families across the continent can now rely on safe, renewable solar lights as the sun sets, but there is still a long way to go to achieve universal access to energy, and we are stepping up our efforts to ensure communities otherwise left behind will have access to solar energy, creating instant sustainable change for people and the planet.
How to apply
Applicants are invited to email their CV and a covering letter, explaining how their skills and experience meet each criteria in the person specification.
You may have experience in areas such as: Website, Digital Content, Content, Marketing, Digital Marketing, Social Media, Content and Media, Media and Content, Digital Marketing Content, Website Manager, Digital Content Manager, Content Manager, Marketing Manager, Digital Marketing, Manager, Social Media Manager, Content and Media Manager, Media and Content Manager, Digital Marketing Content Manager.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Women V Cancer is a unique partnership between Dream Challenges, Breast Cancer Now and Ovarian Cancer Action. Together, we have raised more than £20 million in fundraising across a portfolio of one day mass participation cycling events and overseas multi-day cycling challenges.
The partnership has big aspirations for growth and is looking for someone to join as a Fundraising and Partnerships Officer with key responsibilities in relationship management across the partners, reporting and analysis, events marketing, and participant stewardship.
The right candidate will be a self-driven and experienced fundraiser, whose knowledge of marketing strategies in fundraising and events, alongside an impactful supporter journey, can enable the development and growth of this long-standing partnership. You will have experience of the charity sector, event delivery, and social media marketing.
Key Areas
Marketing and stewardship
- Increase participant numbers on events through comprehensive and diverse marketing campaigns.
- Assist in digital advertising of events including creations of social media campaigns and PPC.
- Assisting in maintenance and digital creation on the branded WVC microsite.
- Develop the partnerships first user-generated video content campaigns, and influencer campaigners, alongside the group Digital Marketing Manager.
- Assist with automated journeys from lead generation marketing.
- Assist with social media channels and assist in creating social media marketing.
- Create and send email marketing campaigns.
- Deliver stewardship journeys of registered participants on events.
- Increase the average fundraising raised per participant.
- Increase engagement and communications across relevant social media groups.
Relationship management
- Build strong relationships with all three parties and represent key stakeholder interests both internally and externally.
- Understand each individual partner’s ways of working, their individual tone of voice and organisational visions and ensure these are implemented across the partnership.
- Coordinate project groups, communications and meetings, working with various teams within all parties to plan and schedule activities.
Reporting and analysis
- Work with the Marketing team and representatives from each of the charities to undertake campaign reporting, as well as post-event analysis including, but not limited to, audience insight and feedback, engagement and attendance rates, and fundraising per participant.
- Establishing a clear payment schedule for both sides for marketing contributions and donations.
- Track performance including registration numbers and income – reporting back to all parties.
- Undertake analysis work to improve understanding of current audience demographics and their interests, reviewing this regularly to ensure accuracy.
- Undertake regular competitor analysis work to scope trends and gaps in the marketplace – looking at how we benchmark ourselves against our competitors.
- Support on the strategic planning devised by all partners, providing insight learnt from the portfolio and audience analysis to help shape this.
General
- Keep up to date with sector knowledge to ensure best practice.
- Identify new trends and scope out new product development.
- Support all elements of event delivery (including volunteer recruitment, training weekends), attending UK and overseas events when required.
- Help identify and build relationships with relevant celebrities or influencers to contribute to the Women V Cancer marketing strategy
- Work alongside charity partners to develop supporter journeys for a series of UK and Overseas events which will increase conversion, average gift and retention.
- Identifying high value fundraisers and create a specific supporter journey for these individuals.
Personal Specification
Essential:
- Strong project management skills: a logical and thorough planner with the determination to see tasks through to completion.
- Experience in charity stewardship and increasing fundraising on live events.
- Experience in marketing events and recruiting participants.
- Strong stakeholder management skills and ability to understand and marry up different priorities.
- Experience with partnership working, ideally across organisations.
- Clear and confident communicator, able to communicate with MDs, charity representatives and individuals taking part in events.
- Third Sector experience in a fundraising or supporter facing role.
- Confident in engaging with supporters who may be vulnerable.
- Excellent time management skills: able to manage a wide and varied workload, prioritising key tasks and ensuring that deadlines are always met.
- Ambition and determination, both personally for your own professional development and for the organisation.
- Knowledge of marketing avenues, including digital and out of home marketing and techniques to enhance and track performance.
- Experience of working with various social media channels.
- Experience of delivering events or supporting on delivery of events.
Desirable
- Basic knowledge of the charities involved and what they do.
Only CV submitted with a covering letter will be considered. Let us know why you are applying for this role and why you should be considered.
The client requests no contact from agencies or media sales.
Are you looking for a career that makes you feel good?
This is a fantastic opportunity for an individual who wants to make a difference supporting a values-led, award winning, disability charity.
As our Events & Community Fundraiser, you will help deliver our strategic plans and objectives, by generating and growing income through community fundraising activities. As our lead community fund-raiser, you also help raise awareness by engaging people with our work, and recruiting and supporting the fundraising of individuals, challenge event participants, our fundraising partners and Charity of the Year partnerships. Your work will be supported by a dedicated multi-disciplinary team and a new post of social media apprentice. You might be looking to make the shift from a corporate role to one that fills your heart or looking to use your skills to help others; if so this might be the role for you!
About You
If you would like to join a well-loved, trusted and ambitious charity, transforming the lives of adults with learning disabilities, then we would love to hear from you.
Do you have:
· Some experience in community fundraising, event planning and marketing and building trusted relationships with supporters
· Good communication skills, with the ability to converse sensitively and empathetically
· Experience working to and meeting targets
· A high level of empathy and ambition for our cause
About MK SNAP
MK SNAP is an award-winning values-led charity; established for over 30 years providing education and work training for adults with learning disabilities from our stunning purpose build training centre in Milton Keynes.
What Can We Offer
· A supportive and values-led place to work with opportunities to grow and develop
· A competitive salary up to £29,000pa (FTE) plus generous pension and holiday entitlement
· Investment in your professional development & training
· Flexibility – hybrid and flexible hours will be considered
Find out more by calling to arrange a visit or see website for application pack. We operate a strict safer recruitment policy; roles are subject to Enhanced DBS and we do not accept CV’s.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB DESCRIPTION:
Reports to: Supporter Care Manager
Liaises with:
- Supporter Care Manager
- Supporter Care Officer
- Database Manager
- Database Officer
- Acquisition Manager
- Giving and Engagement Manager
- Legacy & In memoriam Manager
- Communications & Digital Team
- Senior Operations Manager
- Finance Department
- Partnerships Department
Job location: London
Contract: Permanent
Salary: £25K
Purpose of Role:
Reporting to the Supporter Care Manager, you will deliver excellent customer care to supporters and potential supporters of Operation Smile UK. As an integral part of the Supporter Care team, you will successfully support the Individual Giving programme and wider fundraising activities, providing support to ever increasing income and supporter stewardship for the delivery of increasing levels of unrestricted income for Operation Smile UK.
Key Responsibilities:
- Be the first point of contact for existing supporters and new supporters who respond to our fundraising activities by phone, email, letter or in person, letter, or email delivering outstanding supporter care
- Liaise with supporters in timely communication via email, phone, and mail with excellent customer care
- Priority is to answer incoming phone calls and escalate any difficult situations/complaints to Supporter Care Manager
- Support processing incoming phone and postal donations
- Assist with banking and processing incoming/outgoing post
- Be responsible for thanking our supporters including by letter, email and phone, despatch of information and fundraising materials
- Enter and maintain accurate records on our Database
- Maintain and assist with all types of donation processing administration and Database record amendments/records being kept up to date this will include Gift Aid status and contact consent requests
- Assist with cancelling and amending all types of regular gifts and sending out appropriate letters
- Manage removal process and consent process
- Assist with sending out problem payment letters
- Assist with handling material requests and recording actions on Database
- Assist with any third-party agency supporter care requests
- Maintain sensitive information and records with appropriate confidentiality
- Play an active role in developing the supporter journey at Operation Smile UK, working with the Supporter Care Manager, Head of Supporter Care & Database, and colleagues across Fundraising & Communications.
- Perform any other reasonable duties as requested by the Supporter Care Manager or Head of Supporter Care & Database.
Skills and Experience Required:
Essential:
- Excellent customer service for internal and external stakeholders
- Written and verbal communications skills
- Excellent phone manner
- Strong eye for detail, methodical and accurate (critical that the database and supporter details at 100% accurate)
- Degree or equivalent qualification (i.e. marketing qualification).
- Attitude of continuous improvement, and lifelong learning.
- At least two years’ experience in a junior supporter care or administrative role
- Experience of donation or financial administration and working in a direct marketing environment or supporter care environment desirable with good knowledge of Microsoft Office.
- Excellent proficiency with CRM systems (Ideally Raiser’s Edge) and the ability to learn new systems and processes.
- Experience of outward facing donor stewardship, and relationship building.
- Excellent organisational and time management skills.
- Ability to prioritise workload, meet deadlines and possess problem solving skills.
- Ability to multitask and work in a fast-paced environment
- Can work on own initiative and be able to show initiative.
Interviews will be held on a rolling basis and will comprise of a technical test, a face to face interview and an informal meeting with our Director of Operations.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. At Operation Smile UK, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We operate a hybrid work structure. We are proudly Disability Confident Committed employers. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please see job description.
The client requests no contact from agencies or media sales.
We are proud to be partnering with a great grant-making organisation. They are looking for a Digital Communications Officer to support the team on a full-time basis for 5 days a week (35 hours per week) for 10-weeks.
Offering hybrid working (up to 2 days a week in Central London office).
You will plan and manage content and developments across all digital channels including website, X/Twitter, Facebook and LinkedIn. You will coordinate and manage the content and distribution of our monthly newsletter and work with the communications team to deliver our weekly internal newsletter. You make best use of analytic tools to report on digital performance and make recommendations to improve the Foundation’s response and engagement online. You will work with colleagues across the wider organisation to plan and co-manage multi-channel campaigns. You will liaise with key external stakeholders and contacts.
This role requires excellent written communication skills and ability to adapt tone and messaging for different audiences and platforms where a large proportion of your professional experience has been planning and delivering engaging content across digital channels. It also requires good working knowledge and professional experience of using content management systems (ideally Umbraco) and understanding website best practice, social media platforms (LinkedIn, X/Twitter, Facebook) including using scheduling tools and understanding the different algorithms, and email marketing platforms (ideally Mailchimp) with an understanding of what makes for engaging emails.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a call to brief you on the role. We are looking forward to connecting with you.
The Miscarriage Association is a national charity dedicated to providing support and information to anyone affected by the loss of a baby in pregnancy. We also raise awareness of the impact of loss, advocate for those affected and challenge the taboos that can make miscarriage a lonely as well as distressing experience.
We do this by offering staffed support services (telephone helpline, live chat, email and DM), a network of peer support groups, a comprehensive website and a range of highly regarded patient leaflets. We also provide training and resources for health professionals and employers, contribute to research and ensure the patient voice is heard by policy and decision-makers.
We are about to begin a new chapter in our 40-year history, with ambitious plans to ensure our trusted services and support reaches even more people affected by this often-heartbreaking experience.
We are now looking for a Head of Operations and Service Delivery to help us develop and deliver our core support, information and training services in line with our new three-year strategy. Working alongside the CEO, you will contribute to the charity’s strategic vision and plans and help to translate these into operational activity and KPIs.
Managing a staff team of four, you will be responsible for ensuring the expansion and smooth running of our helpline, live chat and other direct contact services, putting in place effective systems to measure the quality and impact of these.
You’ll oversee the volunteers’ strategy and programme and manage and develop our training offer for health professionals and employers, working with the staff team and freelance support to deliver these.
Working alongside the support and communications team, you will also oversee the production and distribution of our highly regarded patient information leaflets, ensuring they are regularly reviewed and updated.
You will also support the CEO in day-to-day operations of the charity: liaising with our IT, telecoms and other suppliers; reviewing and updating, where necessary, HR policies and procedures; looking after day-to-day financial processes; and general risk management.
The client requests no contact from agencies or media sales.
We are proud to be partnering with a great grant-making organisation. They are looking for a Digital Communications Officer to support the team on a full-time basis for 5 days a week (35 hours per week) for 10-weeks.
Offering hybrid working (up to 2 days a week in Central London office).
You will plan and manage content and developments across all digital channels including website, X/Twitter, Facebook and LinkedIn. You will coordinate and manage the content and distribution of our monthly newsletter and work with the communications team to deliver our weekly internal newsletter. You make best use of analytic tools to report on digital performance and make recommendations to improve the Foundation’s response and engagement online. You will work with colleagues across the wider organisation to plan and co-manage multi-channel campaigns. You will liaise with key external stakeholders and contacts.
This role requires excellent written communication skills and ability to adapt tone and messaging for different audiences and platforms where a large proportion of your professional experience has been planning and delivering engaging content across digital channels. It also requires good working knowledge and professional experience of using content management systems (ideally Umbraco) and understanding website best practice, social media platforms (LinkedIn, X/Twitter, Facebook) including using scheduling tools and understanding the different algorithms, and email marketing platforms (ideally Mailchimp) with an understanding of what makes for engaging emails.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a call to brief you on the role. We are looking forward to connecting with you.