Education researcher jobs

Purpose of the Job

Advice Quality and Operations Managers will make sure clients get accurate and appropriate advice and that advisers are supported and can develop their skills.

Maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day-to-day basis and using those insights to drive advice service development.

This role is vital in fostering a culture of quality and excellence within the agency, ensuring that both staff and volunteers are well-equipped to deliver exceptional advice services to clients.

Job Description

Strategy and planning

• Work with the Head of Advice to develop and deliver an operational plan to support delivery of the strategic priorities, which is measured, monitored and reported up to the CEO and Board of Trustees.
• Co-ordinate activities, procedures and systems so as to promote the common policies and practices with the appropriate advice services.
• Ensure that the strategy is accessible to and understood by all staff and volunteers and they know the role they play in achieving our goals.

Risk management and compliance

• Regularly review the risks to which the charity is exposed to relating to Advice Services and provide assurance that systems or procedures are in effective operation to manage those risks.
• Ensure the use of systems in place to meet the requirements of all applicable regulatory bodies relating to the Advice Service Delivery.
• Working with the rest of the management team ensures that good data protection practices are embedded in our day-to-day operations.
• Assess requests made in relation to GDPR.

People management and development

• Support team members in continuous learning that will equip and develop people to deliver outstanding advice delivery. Responsibility for the delivery of the training and development plan for the Advice Services Department including, sourcing, delivering, evaluating and maintaining records.
• Supervise the work of paid staff and volunteers
• Maintain and develop standards of service delivery.
• Advise the Head of Advice on staffing and service-related issues.
• Plan and allocate work, monitor achievements of deadlines and key performance indicators and provide support as appropriate.
• Ensure that the service area and projects are adequately resourced.
• Ensure recruitment and selection of paid staff and volunteers as appropriate.
• Develop inclusive learning and development activities to meet quality standards and the organisation’s learning and development plan. Facilitate inclusive group and / or one-to-one learning and development activities. Organise internal and external learning and development activities to ensure the competence and continuing development of staff and volunteers.
• Contribute to the assessment of competence of staff and volunteers. Co-ordinate assessment activities and make final decisions on competence.
• Working with the rest of the leadership team ensures the organisation delivers a fair, inclusive, equitable and transparent employee and volunteer experience, taking account of our EDI aims and in line with employment law and the Equality Act 2010.
• Ensure Open and timely communication that provides information about the organisation and context for decisions that are made, helps to build trust and confidence and earn legitimacy. 
• Ensure the effective performance management and development of staff through regular supervision sessions, appraisals and learning and development.
• Ensure Training is delivered and records confirm all client facing paid staff and volunteers that may be involved in providing money and debt information and advice have completed an accredited training programme
• Direct reports: Dependent on advice area, between 5 to 11 Advisors per AQOM, plus volunteers.

Operational performance management

• Maintain, develop and monitor effective and relevant performance indicators and management processes, with particular emphasis on the application of customer insight data and feedback on complaints.
• In line with the Advice Quality Standard, work with the Head of Advice and the other Advice Quality and Operations Managers to ensure that staff and volunteers have adequate supervision and that advisers have access to support at all times when delivering advice to clients. 
• Ensuring quality - actively supporting the quality of advice by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, and that research and campaigns issues are identified.
• Monitor the quality of advice given to clients to ensure that standards meet Citizens Advice requirements. Completing Case Checking, QAA Audits and independent file reviews (IFR) to ensure quality assurance at a whole service level. Using the insights to further develop the services to clients and skills of advisers.
• Maintain and develop standards of service delivery. 
• Take part in internal consistency exercises at least quarterly.
• Providing support - actively supporting each team member to develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback and challenging appropriately - adapting the level of support to individual competence and need, and taking account of the team as a whole.
• Manage the practicalities of the service: Including overseeing all practical issues relating to the service delivery, ensuring service delivery and adequate cover is in place, allocating the team to face-to-face work and other communication methods, checking waiting times and interview lengths, and if necessary, dealing with client or Citizens Advice emergencies.
• Provide technical support and act as consultant to the advisers.
• Monitoring of service delivery and advice service contracts performance to report against KPIs, with reference to outcomes for clients, identifying any issues and proposed actions. Reporting significant risks to the Head of Advice. Ensure that appropriate systems are developed and maintained for case recording, statistics, follow up work and quality control.
• Client Experience: Use our written process for dealing with complaints, ensuring that regulatory requirements are met (for debt and money advice complaints) to ensure Complaints are handled effectively and data is used to drive improvements where appropriate. 
• Ensuring that appropriate data protection procedures are in place and are followed by all workers.
• Lead on safeguarding and gender violence issues in accordance with policies.

Other duties and responsibilities

• Understanding and acceptance of the need to work occasional evenings and weekends, both on site and on-call, as required.

Stakeholder Engagement

• Collaborate with management and other departments to align quality standards with organisational goals.
• Engage with external partners and regulators to ensure compliance with industry standards and share best practices.

Reporting and Analysis

• Prepare and present reports on advice quality metrics to management and stakeholders.
• Utilise data to identify trends, risks, and opportunities for improvement.

Confidentiality and safeguarding

• Confidentiality is a core principle of Citizens Advice. Support the team with the application of the confidentiality policy.
• Implementing adult and child safeguarding policies and training staff and volunteers how to identify and deal with safeguarding concerns.
• Dealing with a conflict of interest and ensuring our service takes the right action to protect the client, our staff and volunteers and the service.

Research and Campaigns

• Ensure that staff and volunteers consistently and accurately generate Advice Issue Codes (AICs), evidence forms and profile data and participate in the Network Panel Surveys

Person Specification | What you need to do this job

Essential Criteria 

• Ability to lead and contribute to a team, including the ability to prioritise own work and the work of others, and take decisions in the day to day running of a busy service area.
• Ability to plan and manage projects.
• Commitment to continuing professional development.
• Experience of monitoring and maintaining service delivery against agreed targets.
• Ability to plan and prioritise own time and work and work of others in a pressured environment.
• Experience of analysing information to produce reports.
• Leadership and management ability within the context of understanding the needs of a voluntary sector organisation.
• Ability to communicate effectively in person, in writing and over the telephone with individuals and with a wide variety of organisations and audiences.
• Ability to meet Citizens Advice competence with a minimum of three years’ experience of involvement with advice giving.
• Ability to research, analyse and interpret complex information and to produce and present clear verbal and written reports. 

Desired Criteria

• Significant experience managing large advice and helpline services which includes supporting individuals within at least one of the areas of – (for example) welfare benefits, debt management, housing, or health and social care issues.
• Demonstrable experience of driving innovation and service improvement within an advisory/customer focused service.
• Experience of supporting change.
• Well-developed staff management and leadership skills, with strong experience of implementing robust performance management processes.
• Proven ability to communicate effectively verbally and in writing, including excellent IT skills.
• Proven ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.
• Experience in managing budgets.
• Ability to ensure best use of IT systems and packages in the provision of advice services and the ability to monitor and maintain casework systems and procedures.
• Ability to work with a variety of organisations and to earn and maintain the trust of those people with whom the Bureau deals.
• Ability to contribute to the team combined with willingness to learn and develop and have a positive attitude to change with an ability to plan ahead.
• Access to own transport and able to work at any service location in the Bureau’s area of operation as required.

Application Process:

To apply, please complete the application process on CharityJob. Please submit a concise supporting statement which includes examples and evidence of when you have demonstrated the attributes listed within the person specification. You will be expected to address each point separately and, in the order listed.

If you do not complete a full supporting statement in the requested format, your application may be rejected.

Addressing each point of the person specification

This is a key section of the application which allows you to provide evidence of your experience, knowledge, skills and abilities that are relevant to the role as described in the role profile.  Selection is based on an assessment of the evidence you provide against the requirements of the role as set out in the person specification.  It is important that you tailor your response to clearly demonstrate how you meet each requirement. No assumptions will be made about your achievements and abilities. 

Please provide one example for each requirement.  You should choose examples of past experience that clearly demonstrate what we are looking for, and be precise about what you did, how you did it and the outcome or result of your actions. Please try to limit your response to each criterion to a maximum of 200 words. 

A useful guide might be S.T.A.R:

• Specific – give a specific example
• Task – briefly describe the task/objective/problem
• Action – tell us what you did
• Results – describe what results were achieved

Please provide recent work examples wherever possible.  However, do remember that relevant examples from other aspects of your life, for example: voluntary or unpaid work, school or college work, family or home responsibilities, can also be given.

We are an equal opportunity employer. If you have any requirements (e.g. for attending an interview) please note these clearly on in your letter.

Interview Process:

The closing date is Friday 2nd May 2025, 6pm

Shortlisted candidates will be contacted by telephone, so please give a daytime telephone number or somewhere we can leave a message to arrange an interview.

Our selection process consists of three stages:

• Stage 1 – Telephone Interview:

            Initial interviews will take place via telephone on Thursday 15th May 2025.

• Stage 2 – Formal Interview (In-Person):

            Candidates who are successful at Stage 1 will be invited to our Stevenage office for a formal face-to-face interview                on Monday 19th May 2025.

• Stage 3 – Practical Activity & Final Q&A:

            Following the formal interview, candidates will complete a short activity and have the opportunity to ask any final                   questions.

Please note that Stages 2 and 3 will take place on the same day.

Description

Location: London SE1

Contract: Permanent, full-time

Salary: £18k

Closing Date: 6th May 2025

Are you looking for an apprenticeship opportunity? We are national charity based in central London providing a range of services to the maritime sector. We are looking for someone to assist in the administration of all our services, from seafarer training courses to ship libraries. You will learn about this amazing industry and gain a broad range of skills working within our small team.

About the role

Responsibilities

• To support the Head of Seafarer Learning and Welfare in the effective administration and development of Marine Society training and mentoring programmes.
• To act as first line contact for all internal and external enquiries and to respond to these in a timely manner.
• To receive and process seafarer bursary applications and forward to the Head of Seafarer Learning and Welfare for assessment and approval.
• To accurately track and monitor beneficiaries of the Coming Ashore programme and to provide administrative support to programme mentors.
• To take minutes for team meetings and maintain records and files
• To work with the Digital Marketing Coordinator in the administration and promotion of all Marine Society services through social media and press publications
• To maintain the use of Google Classroom as a communication hub for programme users and bursary recipients and to track their progress and outcomes.
• To input data that will support the production of reports by the Head of Seafarer Learning and Welfare to funders and stakeholders as required.
• To assist the Apprenticeship Delivery Manager in all aspects of administering the apprentice and adult skills programmes.

Requirements

• Good general level of formal education (including English and mathematics GCSE Grade 4/C or above)
• Proficient user of Microsoft Office applications and virtual meetings software
• Good standard of written and spoken English

For further information, please download the Recruitment Pack. If you are interested in this role, please apply now!

Benefits

• 25 days annual leave per annum increasing with length of service
• Hybrid working for many roles
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

For further information, please download the Recruitment Pack. If you are interested in this role, please apply now!

Additional Information

The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.

Join the friendly Carers’ Hub team and make a vital difference to the lives of unpaid carers in Lambeth.

We are looking for a Hospital Carers' Lead to join our service supporting unpaid carers while the person they look after is in hospital and during the discharge process. We know that this can be a worrying and stressful time and that too often carers do not know where to turn to for information and support. Help us make sure that carers get the help and support they need, at this critical time. 

You will play a pivotal role in developing and delivering our offer for carers which seeks to increase the identification of carers within local hospitals, improve carer support during their cared for hospital stay and following their discharge from hospital. 

The Hospital Carers Lead will be responsible for: 

• Offering tailored short-term 1 to 1 support to unpaid carers, working together to develop and implement plans to help improve carers’ experiences during the hospital stay, prepare for discharge and to address carers’ own needs. 

• Supporting unpaid carers while the person they care for is in hospital via signposting to relevant support and information about their rights. 

• Working collaboratively with partners within the hospital, to raise awareness of carers and increase identification.

If you are a passionate individual looking for a fast paced, rewarding role that will make a real difference to carers, we would love to hear from you.

About us
Carers’ Hub plays a vital role in Lambeth, supporting the many unpaid carers across the borough. Our work stems from the fact that carers often go about their roles despite the toll it might take on their own wellbeing, often having to make sacrifices that hamper their own ability to lead a normal life. Whether financial, educational or otherwise, we seek to limit the challenges that carers face. We achieve this through four core workstreams: 

1. raising awareness of carers, 

2. Influencing local policy through community engagement activities, 

3. Improving carer wellbeing and

4. Connecting carers to each other and to support and training opportunities through our services. 

We welcome requests for informal chats to find out more about us as an organisation and the role. For more details, including how to get in touch, please see the Job Description.

Closing date: Friday 2nd May at 9 am. 

Interviews: Friday 9th May 

Reports to: Head of Marketing, Communications and Membership
Manages: Marketing Officer, Communications Officer
Salary range: £38,251 – £47,940
Location: London – EC4Y 8EE (Hybrid)
Contract: Permanent, full-time (31.5 hours per week)

Job Purpose
 
As BSR’s Marketing and Communications Manager you will deliver impactful communications and data-driven marketing plans that support our mission and vision. 

You’ll work with teams to build strategic marketing and communications plans and manage a tactical calendar of multi-channel activity. All of which will drive engagement with clinical guidance, the latest science and research, quality education programmes, professional events and conferences. 

You’ll focus on promoting member benefits to boost recruitment and retention across the adult, paediatric and adolescent rheumatology community. And you’ll help colleagues to tell compelling stories of our work, to celebrate the work of our members, to showcase rheumatology as a career and to highlight the issues of most importance to our members. 

You’ll lead a talented team that manages the organisation’s communications channels, digital marketing, content strategy, and our people focused brand. Working closely with the Head of Marketing, Communications and Membership, you’ll play a key role in our data capability and insights, helping us to focus on impact led activity. You’ll also help colleagues to gather feedback and intelligence about our members and audiences, enabling us to continually improve our member offering. 

This role requires a creative, pro-active and impact-oriented marcomms professional who excels in both planning and hands-on execution. 

Main responsibilities

Team leadership and development 

• Lead and coach a team responsible for content creation, digital marketing, and membership campaigns 
• Provide regular performance reviews and professional development opportunities for team members 

Marketing and communications 

• Work with teams to develop tailored marketing activity to promote products and services 
• Track, analyse and report on the success/failures of our campaigns to aid understanding, efficiency and improvement 
• Execute marketing campaigns across traditional, digital and social media channels plus experiential 
• Manage the society’s website, overseeing content and performance and work with an agency for any development needs 
• Create compelling messaging that resonates with key audiences, including prospective and current members and stakeholders 
• Oversee the creation of engagement focused content across existing and emerging channels 
• Be a brand ambassador for BSR externally and a brand champion internally, managing tone of voice, editorial and creative identity 
• Manage digital productivity tools and solutions to ensure good process and capacity tracking. 

Membership growth and engagement 

• Execute digital-first membership acquisition strategies to expand the organisation’s member base and retention programmes to encourage loyalty 
• Analyse membership trends and member feedback to improve member services, benefits, and offerings 
• Manage membership data and segmentation to ensure effective targeting and personalised communication with members. 

Management and impact 

• Manage the marketing budget ensuring cost-effective allocation of resources 
• Track the effectiveness of marketing campaigns and membership programs, adjusting strategies as needed to meet KPIs
•  Use analytics tools and member data to track the performance of marketing efforts and membership engagement

Person Specification

1.  Experience in executing engagement focused marketing and communications 
2.  Experience of membership engagement and recruitment 
3.  Experience of platform management (web, emarketing, social media) 
4.  Strong skills in data analytics, insight and impact measurement 
5.  Excellent planning and project management skills 
6.  Ability to manage relationships internally and externally with stakeholders/suppliers at varying levels 
7.  Proven skills with digital tools, systems integrations and automations 
8.  Working knowledge of AI for improvement 
9.  Leadership and team management experience and ability to coach staff to reach their potential

Inclusion and Diversity statement

BSR is committed to encouraging inclusion, equality and diversity in our workforce. We are actively trying to increase the diversity of our staff team. We try to 
reduce as many barriers as we can for those with a disability. We know that everyone is an individual, so please always tell us what we can do to support you. 

We welcome approaches from individuals from underrepresented groups, including those from minoritised communities, and those with a disability, to better 
reflect the community we serve and help broaden our perspectives. 
Our values are: 

• Celebratory – we celebrate the achievements in rheumatology 
• Inclusive – we support everyone in the rheumatology community  
• Sustainable – we work to reduce the impact of our activities on the environment  
• Leading – we use our profile to drive change and support those working in the specialty  
• Collaborative – we always seek to work with others to have a greater impact 

Trusts and Foundations Community Fundraiser

Cransley Hospice Trust is seeking an enthusiastic and driven Trusts and Foundations Community Fundraiser to join our team. 

Join us and make a difference to people living with a life limiting illness, when they need it most.

As a crucial part of the fundraising team, you’ll be responsible for:

• Identifying and securing grants from trusts and foundations to support essential palliative and end of life care services for North Northamptonshire.
• Building strong relationships with community groups, faith organisations, schools, and businesses to inspire fundraising efforts.
• Supporting individual fundraisers in the community and ensuring excellent donor stewardship.
• Managing collections, fundraising events, and engaging with local supporters to maximise income.
• Working closely with the marketing team to promote fundraising campaigns.

About You

We’re looking for someone with:

• Experience in fundraising, business development, or relationship management.
• Strong communication skills, both written and verbal, as you will be working closely with colleagues and external contacts.
• Strong people skills to engage and inspire donors, volunteers, and community groups.
• A proactive, creative, and organised approach to work.
• A strong desire to make a real difference to hospice and end of life care in North Northamptonshire.
• Excellent organisations skills with excellent attention to detail.
• You will bring a flexible, can do attitude and be able to work independently as well as part of a team.

This role offers the opportunity to develop your fundraising career in a supportive and inspiring team while directly contributing to end of life care in your local community.

Hybrid working, and due to the nature of your role there will be some evening and weekend work in the local area.

#Fundraiser #Trustfundraiser #Fundraising #Communityfundraiser #fundraiser #fundraisingstrategy 

Could you be our new Community & Events Fundraising Manager? This is an exciting role with real purpose, helping us build a sustainable funding future that supports our values and the people at the heart of our work. 

We are seeking to grow our income in the coming years by diversifying our revenue streams and increasing our community engagement to include:

• individual giving
• support from schools, churches and local community groups
• corporate donations and sponsorships in and around our local area

In establishing this new role, you’ll proactively create and grow fundraising income across all fundraising streams to enable us to continue supporting people in crisis and meet local need.

Please see all details in our attached job description and person specification.

Full time and permanent from London office

Salary: £40,500 full time and permanent from London office

Benefits: 26 days annual leave (plus bank holidays), generous workplace pension, wellbeing support, resources for learning & development, and we can offer a modest relocation fund

Join us: You’re curious about how technologies affect power and shape the future. You’re an advocate who wants to speak out for change with a voice that is both nuanced and engaging. You want to help build an organisation that is always learning. You want to cooperate closely with colleagues and partners across the world on a tapestry of topics, developing and sharing diverse skill-sets along the way. You’re keen to explore new multidisciplinary and resourceful methods to achieve meaningful change.

Working together: You’ll join an organisation of 23 people in our Central London office from diverse backgrounds, collaborating, building and learning together. We are delivering our multi-year strategic plan to protect democracy and civic spaces from authoritarian technologies, defend people’s dignity as they seek access and protection, challenge companies who profit from exploitation, and hold governments accountable for the extraordinary powers they amass. We engage stakeholders, institutions, and adversaries with tact and persistence. We target systems-level change and establish safeguards for people across the world so that freedom and privacy will be the foundations of tomorrow’s societies.

ABOUT THIS ROLE

What you’ll be doing

The Legal Officer will conduct advocacy to achieve PI’s goals. This will include legal, policy, research, outreach and public engagement initiatives as PI formulates new and creative ways to demand change globally, including working with our partners across the world.

Essentials
Experiences

• Experience working with international human rights standards and/or national rights frameworks, including enforcing them.
• Experience working with data protection regulations, including enforcing them or ensuring organisational compliance.
• Law degree or equivalent postgraduate diploma in any jurisdiction.
• Admitted/qualified to practice in any jurisdiction.
• Experience in a legal role post admission/qualification.
• Understanding of and experience working within a variety of local, national, and international jurisdictions, including those governed by common law or civil law.
• Experience taking creative approaches to novel legal challenges.
• Experience in NGOs/human rights organisations.
• Knowledge of legal issues related to data and privacy, including data protection and surveillance, or the legal concerns raised by techniques such as the use of artificial intelligence, automated decision-making, data brokerage and profiling.
• Experience mitigating legal risks faced by organisations.
• Passion for technology and its interaction with human rights.
• Proven track record of communicating complex issues to diverse audiences.
• Experience in engaging in strategic advocacy regarding conduct of state or non-state actors.
• Experience in designing and delivering learning and education activities and content, i.e. trainings, workshops, etc

Skills

• Ability to work with and manage relationships with partner organisations, coalitions and counsel.
• Proactive and self-motivated, capable of working unsupervised and taking responsibility for managing relationships with key partners, stakeholders, and adversaries.
• Capable to deliver projects, working collaboratively through delegation and coordination, and incorporate critical reflections into future planning.
• Thoughtful interpersonal skills for engaging with colleagues and stakeholders from experientially, demographically, cognitively, and culturally diverse backgrounds.
• Demonstrable excellent written and oral communication skills, with attention to detail and audiences.

Desirable experience and skills

• Knowledge of and experience advocating for the protection of social, economic and cultural rights.
• Record of stakeholder engagement, promoting or enabling meaningful participation of communities and civil society in advocacy.
• Deft at speaking publicly, including with the media and at conferences and high-level stakeholder meetings.
• Experience in identifying, researching, monitoring and documenting technologies and technology-related policies and practices of state actors, companies, and other third-parties.
• Willing and able to travel internationally.
• Fluency in a language other than English, with one of the other 5 UN languages (Spanish, French, Russian, Arabic and Chinese) an asset.

HOW TO APPLY

We want to encourage applicants with diverse experiences, backgrounds and talents. And you might be reading this page and thinking ‘they won’t want someone with my unusual background’. Well, you’d be wrong. Each of us here have followed our unique paths. PI is built on genuine diversity, and we would encourage you to apply if you think you can meet the criteria of the role based on your life experiences.

To apply please send:

• a CV (not more than two pages)
• a covering letter (not more than two pages)

The closing date for applications is Wednesday, 7 May 2025 at 11:59pm BST.

Please send the requested material in one email to recruitment email. Only complete applications will be considered.

The candidates who we choose to interview will be contacted by the end of the day on Monday, 12 May 2025.

Interviews will take place between 19 and 21 May – please reserve these days for a possible interview by video conference.

We may conduct a second round of interviews, which will be decided only after the first round of interviews takes place.

For information about how Privacy International will use your data during recruitment please see the policy on our website

Head of Strategy and Operations
Development
Full-time, 41 hours per week (including one hour paid lunch break)
Permanent
£65,972 - £72,072 per annum
Application deadline: 12pm (midday) on 6 May 2025

About the role:

This is exciting opportunity for motivated, strategic development operations professional with experience of leading fundraising operations teams.

In this role, the Head of Strategy and Operations will create and lead a world-class development operations function, play a pivotal role in developing and planning the Museum's major capital campaign, and embed best practice in fundraising and information management across the Development directorate.

The postholder will manage the Development directorate's strategy development and delivery planning, and is responsible for campaign management, research, stakeholder data and insight, fundraising proposition development, reporting, gift management, business processed, and compliance. The role drives, facilitates and underpins activity across the Development department and makes a significant contribution to the Museum's fundraising and stakeholder engagement activity.

This is an exciting time for the British Museum. We are embarking on our Western Range project - one of the biggest museum redevelopment projects anywhere in the world. This physical transformation is in the service of an intellectual transformation. We are rethinking how we display our collection - the most holistic and ambitious redisplay in the Museum's history. We have appointed world-renowned architect Lina Ghotmeh to rejuvenate and redevelop our Western Range - accounting for over a third of our galleries. The Development directorate will enable this transformation by delivering a major capital campaign, in which the Head of Strategy and Operations will play a central role.

Key areas of responsibility:

• Lead the development and delivery of the Museum's fundraising strategy, including the capital campaign, working closely with senior leadership to set targets, milestones, and deliverables.
• Inspire and manage the team to implement cutting-edge tools, data systems, and practices to analyst donor behaviour, ensure operational efficiency, and drive revenue growth.
• Develop and implement a prospect research strategy, aligning stakeholder data with CRM operations to optimize fundraising opportunities and engagement.
• Ensure compliance with fundraising regulations and standards, manage risks related to stakeholder data, and make recommendations for system and structural improvements.
• Oversee the Museum's CRM database, ensuring efficient data management and analysis of gift information to support donor stewardship.

About you:

• Degree or equivalent experience and fundraising industry network memberships.
• Experience of a senior role in a major fundraising campaign.
• Experience of leading fundraising operations teams in the cultural sector, higher education, a charity, or not for profit organisation.
• Experience of leading change.
• Tax efficient giving, charity compliance and data protection.
• Ability to speak with authority on regulatory and technical issues adjusting to the audience.
• Track record of delivering projects on time and within budget.
• Excellent people management skills, with experience of leading teams, developing staff, and motivating colleagues to achieve ambitious targets.
• Strong prioritisation and resource allocation skills.
• Diplomatic ability to achieve consensus with diverse stakeholders.

About the British Museum:

Founded in 1753, the British Museum's remarkable collection spans over two million years of human history and culture. The Museum is a leading visitor attraction, and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo finds, and the Lewis Chessmen. The Museum also holds an extensive collection of prints and drawings spanning 600 years, including works by the greatest graphic artists such as Dürer, Michelangelo and Rembrandt.

You can view a selection of our impressive collection of prints and drawings in our .

The Museum offers a competitive benefits package including:

• Generous annual leave allowance of 25 days (rising to 30 days after 10 years' service) plus 2.5 privilege days and plus bank holidays.
• Membership of the civil service defined benefit pension scheme (find out what benefits a civil service pension provides).
• Free entry to a wide range of museums and exhibitions
• Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections.
• Interest-free travel, bicycle, and rental deposit loans
• Professional and personal development opportunities
• Employee Assistance Programme
• Discounts on food and gift shop purchases

Additional details:

For more information about this role, please see the job description.

The interviews are expected to take place on 16 May

If you have any additional needs that we should be aware of to support you with your application, please provide details

We have a legal responsibility to ensure that employees have the right to work in the UK. If you currently do not hold the right to work in the UK, we can only sponsor a limited number of roles that meet eligibility criteria. To offer a sponsorship, the job role you apply needs to be in the list of eligible occupations: . Additionally (with some limited exceptions), the role will need to meet the minimum salary threshold of £38,700 or the going rate for the job, whichever is the highest. You can find more information here:

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills, and experience.

We specifically encourage applications from candidates from ethnic minority groups who are underrepresented within our senior roles.

We offer a flexible way of working scheme that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you.

The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

Borderlands is looking for a Fundraising Manager to join our team. This is an exciting role with real purpose, helping us build a sustainable funding future that supports our values and the people at the heart of our work. At Borderlands, we work alongside people seeking sanctuary, supporting them through the challenges of the asylum system and walking with them on the journey from exclusion to belonging. You’ll be joining a team full of heart, care, and commitment.

Job title: Fundraising Manager

Type of contract: Fixed term contract – 12 months – with scope of extending this

Hours of work: 14 hours per week (between Monday and Thursday to be arranged with the line manager)

Location: preferably at the Borderlands office at The Assisi Centre, Lawfords Gate, Bristol or hybrid. However, we will consider applications for remote work

Salary: FTE £35,235 - £38,626 (£14,094 - £15,450.40 pro rata) depending on experience, plus contributory pension scheme

Annual leave: 10 days A/L per annum (excluding bank holidays)

Reporting: to the CEO

Personal Outlook: The post-holder must have a strong commitment to the voluntary sector and a desire to make a real difference to the lives of asylum seekers and refugees. This role is suited for someone target – driven, with excellent writing skills and great attention to detail. They will be working closely with the CEO, an external fundraiser, the Welcome Centre and Operations Lead, as well as our Finance, Admin and Communications officer. The post holder will be responsible for building on a strong foundation of support from Trusts, Foundations and other grant-making bodies, will cultivate and develop strong relationships with grant-givers to grow our income and support our organisational aims.

About Borderlands fundraising: So far Borderlands’ grant fundraising work has been led by a freelance fundraiser working 3-4 days a month (“Grants and Trusts Fundraiser” in the organisational chart). The Fundraising Manager will work in partnership with them and divide the role and responsibilities according to experience and capacity. Currently, most of our income is from grants; our key funders include the Henry Smith Charity, Garfield Weston Foundation, John James Foundation, Bristol Impact Fund and Nisbet Trust. More info can be found on our latest Impact Report.

This is the first time Borderlands is recruiting for an in-house fundraiser role. In addition to working on grant applications and reports, the manager will support the Finance, Admin and Communication Officer with local giving and developing corporate partnerships.

Some of the benefits of working at Borderlands include:

·Flexible and hybrid work

·Supportive staff team

·Workplace pension contribution

·Optional 1:1 and quarterly staff supervision facilitated by therapists from Trauma Foundation South West

Applications can be submitted in hard copy or by email by Wednesday 7th of May 2025 at 12pm/noon. Late applications unfortunately cannot be considered. We are also unable to accept CVs as applications.

The Volunteer Relationship Manager will play a crucial role in overseeing and optimising the volunteer programme within the College of Paramedics.

With a focus on enhancing volunteer relationships and strengthening organisational capabilities, you will lead strategic initiatives to help to create a positive, productive, and rewarding experience for volunteers while maximising their contribution to our strategic objectives.

The Volunteer Relationship Manager will be required to:

• Recruitment and Onboarding – Develop best practice volunteer recruitment strategies, conduct interviews and volunteer screening and organise required induction sessions
• Volunteer Management – Match volunteers with appropriate roles, coordinate schedules and maintain the volunteer database
• Support and Development – Provide ongoing support to volunteers, identify opportunities for skill development and address any concerns
• Recognition and Retention – Implement volunteer recognition programs and events, developing strategies to improve volunteer retention rates and gather feedback from volunteers to enhance their experience
• Policy and Compliance – Ensuring volunteer activities comply with relevant laws and regulations, develop and updating volunteer policies and conduct risk assessments for volunteer roles
• Reporting and Evaluation – Track volunteer impact and prepare reports to identify effectiveness of the volunteer programme
• Collaboration – Work closely with all departments to integrate volunteers effectively and build relationships with external organisations for potential partnerships
• Diversity, Equity and Belonging
  • Inspire and enable paramedics to participate in the profession within an environment based on safety, collegiality, inclusiveness, mental and physical wellbeing, and innovation
  • Review activities in relation to the role to ensure alignment with the College of Paramedics ‘Belonging and Inclusion’ Strategy 
  • Ensure diversity equity and belonging is an integral aspect of volunteers

Qualifications and/or Knowledge (essential)

• Be educated to degree level or equivalent through experience 
• Knowledge of best practices in volunteering, safeguarding, and inclusion
• Commitment to keeping up to date with best practice in volunteering and ensuring compliance with latest legislation

Experience (essential)

•  Have proven experience in volunteer management and implementation of volunteer programmes
• Have experience of successfully managing a project or team

Experience (desirable)

• Experience of working in the voluntary sector, NHS, or public sector 
• Experience of working in a membership organisation

Aptitude and Abilities (essential)

• Strong ability to recruit, train, and support diverse groups of volunteers
• Have demonstrable and evidenced leadership skills and the ability to enthuse and motivate individuals. 
• Be able to manage a delegated budget and contribute to financial planning and budget setting activity 
• Have the ability to think strategically and to develop and present plans clearly 
• Be able to manage multiple work-streams, conflicting priorities and an ability to meet deadlines 
• Be able to collect and analyse data from IT systems, reports and research to measure volunteer impact
• Have evidence of well developed communication skills (written, verbal and digital) with the ability to 
  engage with a wide range of stakeholders

Values

• Be self-motivated and have personal drive, integrity, and adaptability, with the ability to work flexibly, under pressure and to deadlines, as required
• Be reliable with a high degree of personal integrity, acting with positivity, energy, and compassion to inspire those around them to achieve their full potential
• Flexible attitude to working hours 
• Have a commitment to the aims and ethos of the College of Paramedics, demonstrating a passion and desire to lead positive developments and improvements in volunteer management within the College
• Have personal insight with regards to values and behaviours and the impact on others, with the skills to build relationships and create a shared vision 

Other (important)

• Be eligible to work in the UK
• Be able to work remotely as necessary and be willing to travel as required, to attend meetings or support College events across the UK or attend the College head office in Bridgwater, Somerset

Role: Fundraising Manager

Salary: £30,000 - £35,000

Location: Remote, UK

Contract type: Permanent, full time (37 hours/week, with flexible working hours). Part time over 30 hours/week considered

About the charity

Tiyeni is a UK-Malawian NGO whose mission is to end food poverty and to improve water security. We achieve our mission by delivering training and support to smallholder farmers in our innovative form of climate-smart agriculture, Deep Bed Farming (DBF). Our low-cost, low-tech farming method dramatically increases crop yields from the first year of adoption while simultaneously regenerating the natural environment, empowering communities to become more climate-resilient.  

Tiyeni means "Let's Go!" in Chichewa, Malawi's most widely-spoken language.

About the role

You will be responsible for developing and diversifying the base of supporters and achieving fundraising targets. You will help maintain our existing stable income but also develop other income streams, expand our supporter networks, and build our sustainability for the future. The successful candidate will develop and maintain relationships with trusts and foundations as well as corporate partners and individual givers. You will develop and deliver successful plans to diversify and optimize our income as well as maintaining and improving the tools, processes, and internal expertise to ensure sustainability. You will explore other forms of fundraising, such as crowdfunding, major donors, and events.

Skills and experience

You will have a proven track record of soliciting, managing, and securing income from diverse income streams. You will have experience of developing successful grant applications and proposals for support to trusts and foundations. You will have digital fundraising fluency such as using social media to build support and run crowdfunding campaigns.

You will be an outstanding written communicator with the ability to absorb and synthesize complex information and translate it into compelling written cases for support. You should have excellent interpersonal and relationship management skills with the ability to relate to, influence, and persuade internal and external stakeholders at all levels. You should be proactive, positive, and able to work on your own initiative, learn and test creative approaches, and remain resilient in the face of setbacks. For more information about responsibilities and person specification, please see the job description.

Other information

Please ensure you fully read the job description and that you meet the people specification in the ‘About you’ section.

Please note that you must have the right to work in the UK. We cannot sponsor visas for candidates.

To apply, please submit a CV and cover letter outlining your suitability for the role. Deadline for applications is 27th April at 23:59.

This is a fantastic opportunity for an aspiring individual to develop their career in a charity that is passionate about families with young children. We're looking for someone who is a self-starter, well-organised and committed to the cause. In addition to providing administrative support to the organisation, you will be a natural communicator who is comfortable with using social and creative media, as well as basic IT systems. 

Home-Start Barnet delivers early intervention programmes to families with young children, who have multiple needs and are struggling to cope with the challenges they face. Our trained volunteers provide the emotional support needed to prevent crisis and the practical tools to empower parents and carers to give their children the best start in life.

Key responsibilities are to:

• Handle all incoming communications - phone, email and other communications
• Provide central administration support to the charity
• Support and build engagement across different social media channels
• Update content for HSB’s website
• Support and help organise training and events

Further details can be found in the Job Description.

The role is based at our offices in Finchley, N3. Due to the nature of our work, we require someone to be present in the office 5 days a week. We have a welcoming and relaxed office environment, but also take pride in our professional standards.

We welcome applications from candidates who may not have previous office or administrative experience, but who can demonstrate that they have the right skills and are keen to learn. This role would suit new graduates, or someone who would like to work shorter days around other commitments. We are a diverse workplace and we offer flexibility and accomodations for staff to ensure they can deliver their full potential.

Beyond the Streets is a UK charity with over 20 years’ experience of partnering with women in the sex industry, to see them safe from coercion, violence and abuse. We deliver trauma-informed, person-centred support, provide training, and create resources and reports informed by research, lived experience, and practitioner experience.

Our ‘Direct Work’ is central to the organisation, and we are looking to recruit a new Women’s Support Worker.

Taking a woman-centred approach, your role is to provide phone-based holistic support for women with complex needs who want support or to exit the sex industry.

We are looking for someone with energy, motivation and experience of working with vulnerable adults; someone who a highly developed sense of self-awareness who can work in a gender and trauma informed way.

This role will be part of a small team of support workers, and a service manager, who deliver a call and email-based case work system. You will have frontline experience of working with individuals who experience multiple disadvantage. This might be in the VAWG sector, domestic abuse, substance misuse, mental health or counselling or direct experience of women in the sex industry. You will have a good understanding of working with vulnerable people and be aware of the need and processes around Safeguarding adults and children.

You’ll be…

• Compassionate – communicate well with women using their chosen methods to support individuality
• Encouraging – promote empowerment and independence where possible & encourage women to achieve personal goals
• Supportive – provide support to ensure the safety & wellbeing of women using our services
• Observant – monitor & report any changes in health or circumstances of women as part of safeguarding their well-being
• Engaging – support women to engage in the local community where possible

You’ll enjoy…

· Competitive pay

· Flexible working

· Career opportunities – develop yourself and your career with a reputable national organisation in the VAWG sector

· Personal development allowance – to further your work-based skills and knowledge

· Cycle to work scheme – tax free allowance to buy

· Tech Buying Scheme – spread the cost of personal technology equipment and homeware across 12 months via payroll

· Travel season ticket loan scheme – an interest-free loan to enable team members to purchase a season ticket for travel between their usual place of residence and their usual place of work

· Clinical supervision – all staff are entitled to clinical supervision on request. A place to discuss work issues and challenges, and their emotional impact, on a regular basis

· Blue light discount – a well-recognised national discount card scheme. For only £4.99 for two years’ membership, the discounts are large, and widely accepted

· Employee Assistance Programme (EAP) – a confidential and independent service designed to help you deal with personal and professional issues that could be affecting your home life, work life, health, and general wellbeing. EAP is available to you and to your immediate family

• You’ll need…

• Good understanding of working with individuals with a variety of support needs, including social, emotional, physical and practical
• Commitment to providing quality, women-lead support
• Strong communication and interpersonal skills including listening, reflecting, summarising and agreeing actions
• Patience, compassion, non-judgemental and motivational attitude
• Resilience to work with women who have often experienced trauma
• A responsible, dedicated and flexible approach to work
• Competent IT knowledge and computer skills

When you join, you’ll receive a structured induction and training plan, including access to all our in-house paid training.

Genuine Occupational Requirement (GOR)

Due to nature of this role in working alongside women with lived experience of violence against women, this post is restricted to female applicants under Section 9 of the Equality Act 2010. 

All roles are subject to proof of eligibility to work in the UK, satisfactory references and an enhanced DBS check.

Are you an inspiring storyteller who knows how to connect with supporters and drive action? Are you looking for a role where you can bring creativity, insight, and purpose together to create real change?

We’re looking for a strategic and motivated Individual Giving Officer to lead the development and delivery of innovative direct marketing campaigns across print and digital channels. You’ll play a pivotal role in growing our supporter base, increasing income, and delivering exceptional donor experiences — with a special highlight being your involvement in our flagship BBC Radio 4 Christmas Appeal, now in its 99th year and raising close to £2 million annually.

You’ll work closely with colleagues across Fundraising, Digital, and Supporter Care, as well as with external agencies and suppliers, to deliver high-quality, insight-led campaigns that deepen engagement and drive impact.

This is an exciting time to join the team — we have ambitious plans for growth and innovation in our Individual Giving programme, and this role offers the chance to help shape and deliver that vision. If you thrive in a collaborative environment, have a strong eye for detail, and want to make a meaningful difference, we’d love to hear from you.

Job Description

Job Title: Individual Giving Officer

Responsible to: Head of Individual Giving

Contract type: Permanent; Full-time (35 hours a week)

Salary: £33,000

Hours: 35 per week

Location: Runway East, 24-28 Bloomsbury Way, London. WC1A 2SN. Bloomsbury & Holborn Coworking & Private Offices (runwayea.st) 

We offer flexible and hybrid working, but office-based work will be expected regularly.

Main purpose of role:

The primary purpose of this role is to develop and deliver innovative direct marketing campaigns that drive donor engagement across our regular giving and cash programmes. As an Individual Giving Officer, you will play a crucial role in shaping our fundraising program. A highlight of this opportunity is supporting the delivery of our flagship BBC Radio 4 Christmas appeal, a campaign that is now in its 99th year and generates nearly £2m each year.

We have ambitious plans in place to expand our donor base and increase income through our individual giving activity and we are looking for a passionate, strategic professional who can help us turn these plans into reality. This role offers an exciting blend of strategic planning and campaign delivery giving you the chance to make a real difference in supporting our work preventing homelessness.

Main duties and responsibilities:

• Project manage multiple direct marketing campaigns delivering accurate campaigns on time, on budget and to a high standard.

• Work across the organisation to gather engaging content for our direct marketing activities. Write and review copy for collateral used for engagement, conversion and acquisition activities.

• Completing relevant campaign management documents including post-activity analysis reports, identifying learnings and recommendations for future campaigns, and writing internal and external briefs.

• Support the Head of Individual Giving with forecasting and reporting across financial and non-financial KPIs in relation to the Individual Giving programme.

• Ensure excellent communication and liaison between the St Martin’s Charity’s Fundraising team, marketing agencies, suppliers and key stakeholders.

• Work with the CRM Manager to ensure that all campaign data is utilised and captured efficiently, effectively and accurately.

• Work with the Senior Digital Marketing Manager to ensure the Charity optimises digital fundraising opportunities in relation to individual giving.

• Acting as a day-to-day contact with external agencies ensuring high quality delivery of campaigns on time and on budget.

• Maintain a close working relationship with the Supporter Care Officer so that they are aware of all activity and able to respond to enquiries and complaints

• Keep abreast of key individual giving fundraising trends and issues and the regulatory environment.

• Ensure all St Martin’s Charity’s Individual Giving communications are consistent with the Charity’s brand values.

• Reflect the Charity’s approach to Equal Opportunities and Equity, Diversity and Inclusion

PERSON SPECIFICATION

Experience

Essential

• Demonstrable experience of project management across a range of direct marketing channels including print and digital.

• Experience of copywriting.

• Experience in researching content for fundraising and marketing materials.

• Experience of writing creative, response fulfilment, data selection and print production briefs.

• Experience of working with agencies, collaborating with them to get the best results. This should include managing creative, print, digital and media agencies.

• Examples of success in contributing to achieving results against targets for fundraising campaigns.

• Planning and budgeting in an individual giving context.

Skills and knowledge

Essential

• Can demonstrate strong communication skills, both written and oral.

• Evidence of strong interpersonal relationship building skills.

• Evidence of an understanding of Individual Giving fundraising, both in warm and cold contexts and including digital fundraising channels.

• Evidence of a strong creative instinct, both in leading the development campaigns and evaluating work.

• Can demonstrate high level of numeracy and data analysis skills.

• Can demonstrate strong IT skills and ability to use a relationship marketing database.

• Knowledge of Charity and data protection laws and the Fundraising Code of Practice.

• Evidence of knowing the importance of attention to detail.

Abilities & key competencies

Essential

• Ability to work under pressure to multiple deadlines.

• Ability to recruit, manage and develop individual donors.

• Ability to manage own workload and priorities, including identifying new areas and opportunities for support.

Ability to demonstrate initiative, creativity, identify opportunities and to research and evaluate their viability to achieve desired outcomes.

How to apply 

If you are passionate about our work to address homelessness and would like to join the Charity as its Individual Giving Officer, please complete the application form available on our online jobs board.

Submit your CV and a supporting statement outlining:

• Why you are interested in this role
• Your relevant experience.

Application Timeline

We are accepting applications until Monday, 28th April, but we are reviewing applications on a rolling basis. We encourage you to apply as soon as possible.

· First interviews: Planned for 7th and 8th May

· Second round (including a task): Scheduled for w/c 12th May

We are looking for someone to start as soon as possible and reserve the right to close applications early if we find the right candidate.