Education and learning officer jobs in huddersfield, west yorkshire
Who are Guts UK Charity?
Guts UK Charity is committed to a world where digestive conditions are better understood, better treated and everyone who lives with one gets the support they need. Too many people are suffering or dying in silence or alone. They don’t know where to turn for information or support, diagnosis takes too long for many, and treatment can often come too late.
We are the only UK charity funding research into the digestive system. We raise vital awareness of digestive conditions, fund life-saving research, and provide patients and loved ones with expert information and support – we are informed by evidence and expertise, our community, and the patient voice.
Our mission is simple: to improve the lives of millions of people affected by digestive conditions
The role of Helpline Advisor
For several years, Guts UK have provided information, support and guidance to our community over the phone and by email. This year, we’re formalising that service into a professional Helpline and are looking for someone to join our small, talented support team.
During the initial 6-month trial period, the Helpline phone lines will be open Monday to Friday, 10am to 2pm, but this may expand or change later in the year. Queries could be received via phone, email or web-query form.
As a member of the Helpline team, you will offer on demand information, support, guidance and signposting primarily to enquirers living with, or caring for those with, digestive conditions and symptoms. The support offered will include receiving calls, emails and web form queries from people who are looking for more information about their digestive condition, need to know where they can turn to for support, or are waiting on a diagnosis and need help navigating how to get there. You will provide appropriate information, guidance and signposting to our own information and other external support organisations. As a charity, Guts UK covers all digestive symptoms and conditions, across the whole of the UK, and so no two days will be the same and queries will be diverse and interesting.
The role holder will man the Helpline (alongside others from the team) from 10am to 2pm (with a 30-minute lunch break) and during that time will receive, respond to and appropriately log phone calls, web-queries and emails.
Who we’re looking for?
· Do you want to make a difference every day?
· Do you have resilience & adaptability and thrive in a small, close knit team?
· Are you passionate about customer service and care?
· Do you want to empower people to understand and improve their own health management?
Ideally, we are looking for someone who has already spent time working on a helpline service (even better if it’s a charity helpline service) but we will consider applications from candidates if they have demonstrable customer service, and telephone experience.
Location
The Helpline team have a secure office space in our Huddersfield based office in which they can handle confidential calls and information. This is supported by hybrid working, with team members able to work from home as well.
Please see the attached detail job pack for further information and how to apply.
Registered Charity
11 - 20
Our vision is of a world where digestive disorders are better understood, better treated and everyone who lives with one gets the support they need
The client requests no contact from agencies or media sales.
Thank you!
The Volunteer Relationship Manager will play a crucial role in overseeing and optimising the volunteer programme within the College of Paramedics.
With a focus on enhancing volunteer relationships and strengthening organisational capabilities, you will lead strategic initiatives to help to create a positive, productive, and rewarding experience for volunteers while maximising their contribution to our strategic objectives.
The Volunteer Relationship Manager will be required to:
- Recruitment and Onboarding – Develop best practice volunteer recruitment strategies, conduct interviews and volunteer screening and organise required induction sessions
- Volunteer Management – Match volunteers with appropriate roles, coordinate schedules and maintain the volunteer database
- Support and Development – Provide ongoing support to volunteers, identify opportunities for skill development and address any concerns
- Recognition and Retention – Implement volunteer recognition programs and events, developing strategies to improve volunteer retention rates and gather feedback from volunteers to enhance their experience
- Policy and Compliance – Ensuring volunteer activities comply with relevant laws and regulations, develop and updating volunteer policies and conduct risk assessments for volunteer roles
- Reporting and Evaluation – Track volunteer impact and prepare reports to identify effectiveness of the volunteer programme
- Collaboration – Work closely with all departments to integrate volunteers effectively and build relationships with external organisations for potential partnerships
- Diversity, Equity and Belonging
- Inspire and enable paramedics to participate in the profession within an environment based on safety, collegiality, inclusiveness, mental and physical wellbeing, and innovation
- Review activities in relation to the role to ensure alignment with the College of Paramedics ‘Belonging and Inclusion’ Strategy
- Ensure diversity equity and belonging is an integral aspect of volunteers
Qualifications and/or Knowledge (essential)
- Be educated to degree level or equivalent through experience
- Knowledge of best practices in volunteering, safeguarding, and inclusion
- Commitment to keeping up to date with best practice in volunteering and ensuring compliance with latest legislation
Experience (essential)
- Have proven experience in volunteer management and implementation of volunteer programmes
- Have experience of successfully managing a project or team
Experience (desirable)
- Experience of working in the voluntary sector, NHS, or public sector
- Experience of working in a membership organisation
Aptitude and Abilities (essential)
- Strong ability to recruit, train, and support diverse groups of volunteers
- Have demonstrable and evidenced leadership skills and the ability to enthuse and motivate individuals.
- Be able to manage a delegated budget and contribute to financial planning and budget setting activity
- Have the ability to think strategically and to develop and present plans clearly
- Be able to manage multiple work-streams, conflicting priorities and an ability to meet deadlines
- Be able to collect and analyse data from IT systems, reports and research to measure volunteer impact
- Have evidence of well developed communication skills (written, verbal and digital) with the ability to
engage with a wide range of stakeholders
Values
- Be self-motivated and have personal drive, integrity, and adaptability, with the ability to work flexibly, under pressure and to deadlines, as required
- Be reliable with a high degree of personal integrity, acting with positivity, energy, and compassion to inspire those around them to achieve their full potential
- Flexible attitude to working hours
- Have a commitment to the aims and ethos of the College of Paramedics, demonstrating a passion and desire to lead positive developments and improvements in volunteer management within the College
- Have personal insight with regards to values and behaviours and the impact on others, with the skills to build relationships and create a shared vision
Other (important)
- Be eligible to work in the UK
- Be able to work remotely as necessary and be willing to travel as required, to attend meetings or support College events across the UK or attend the College head office in Bridgwater, Somerset
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Corporate Partnership Executive
Do you want to be part of a passionate team and help support a lifesaving cause? If so then read on for more details as to how you can work for our Charity!
As part of Midland Air Ambulance Charity’s (MAAC) corporate team, the Corporate Partnership Executive is responsible for taking a proactive approach to raising the profile of the charity and deepening relationships with businesses in the communities we serve.
You will provide support to the Senior Partnership Executive and the wider team helping to implement the corporate fundraising strategy via in person and online engagement methods, leading on activity within Staffordshire.
Your focus will be to ensure income growth from corporate sources and activity comprising of new business development, account management and affinity partnerships. As a longstanding charity, we have established networks in place, however alongside this the post holder will need to innovate and develop new ways of working in line with the ever-changing external environment (i.e., global/national trends, corporate best practise such as CSR and ESG) as well as in response to opportunities and challenges happening in the south of our region.
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We are committed to safeguarding and promoting the welfare and safety of all our stakeholders and expect all our staff to share this commitment. Post holders will be subject to a satisfactory Disclosure and Barring Service check (DBS).
Registered Charity
101 - 500
To provide patients with outstanding pre-hospital care and lifesaving intervention through the operation of helicopter-led emergency medical services.
The client requests no contact from agencies or media sales.
Thank you!
Join Our Team!
The National Federation of Young Farmers' Clubs (NFYFC) is seeking a dynamic and experienced Fundraising Manager to develop and implement strategies for securing funding from trusts, grant-making bodies, and corporate partners. This role is crucial in ensuring NFYFC’s financial sustainability and growth, collaborating with team members and engaging with our vibrant community of young farmers.
The client requests no contact from agencies or media sales.