Education Advisor Jobs
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APPLICANTS THAT HAVE APPLIED FOR CURRENT HILLSIDE CLUBHOUSE EMPLOYMENT ADVISOR (EA) IN NHS TALKING THERAPIES ISLINGTON VACANCY NEED NOT APPLY AS WILL ALSO BE CONSIDERED FOR THIS POST.
Salary: £32,460 plus pension and benefits (rising to £34,385 after successful completion of probation)
Location: Employed by Hillside Clubhouse, based at the clubhouse site on North Road as well as in community-based settings across Islington.
Working format: Based onsite
Contract: Full-time and permanent
JOB DESCRIPTION
This is an exciting opportunity to join an established, dedicated and enthusiastic team supporting people with mental health conditions such as stress, anxiety and depression to gain and retain employment.
Hillside Clubhouse offers a friendly and supportive working environment, flexible working, career development opportunities, a comprehensive training and induction programme, a generous holiday entitlement and competitive financial rewards. We also provide a positive working environment to support our own employee’s wellbeing.
We are a co-produced mental health charity working across Camden and Islington. We support people with mental health conditions into training, volunteering, and employment opportunities. People can access our services via our Clubhouse, where they can share their skills and expertise with others and support the running of the charity. Alternatively, they can receive support out in the community from one of our employment specialists based within primary and secondary care.
As well as Recovery support, our clubhouse provides a dedicated employment support Information, Advice and Guidance service to Islington residents with mental health needs from our community base in North Road. The IAG team provides employment support to assist clients find employment, remain in work or return to work. This takes the form of personalised support based on an individual action plan detailing the client’s agreed employment goals and actions.
OVERALL AIM
Working in collaboration with the Hillside Clubhouse Recovery project, the Employment Advisor team utilises the structured activity programme to help residents build confidence and transferable skills in a supportive setting. EAs work one-to-one with a caseload of around 40-50 people referred through various routeways including self-referrals, providing information, advice and guidance to empower clients to make better decisions about their career options and working lives, as well as signpost clients to other relevant support agencies, as appropriate.
This role would suit someone with a background in employment support, psychology, counselling, human resources, recruitment, or a desire to transfer their skills into the mental health support sector.
Application Details
Please submit your CV and a covering letter detailing how you meet the specifications of the role.
We are a disability aware employer and actively encourage applications from people with lived experience of mental health conditions.
Hillside Clubhouse is committed to building a diverse and inclusive team and strongly encourage applications from those who experience discrimination and / or prejudice based on their race, ethnicity or immigration status, women, new parents, people with disabilities and LGBTQI+ people.
No more than 2 page cover letter.
London - Camberwell or Holloway Road with regular travel across London
Ref: ETE-242
Are you a proactive, target-driven and collaborative individual with a proven record of working successfully with socially excluded unemployed people with support needs and supporting them to move into sustainable employment and progress within work? Do you have substantial experience of assessing the needs of children and young people who at risk of significant harm?
If so, join St Giles as a Senior Caseworker Employment, Training and Education where, working collaboratively with staff across St Giles Trust and externally, you will use your professional skills to develop a flexible, holistic and personalised pathway towards employment for clients; demonstrating consistently high levels of professional practice to ensure all targets are achieved.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this exciting opportunity
Working in partnership with partner agencies, other St Giles Trust teams and referral organisations, you will identify and receive appropriate referrals to the project and build effective partnerships to support clients. You will be responsible for an ongoing caseload of clients, regularly reviewing progress and applying case management skills to provide a personalised service and meet all set targets, and you will be expected to organise and deliver one-to-one and group activities to prepare clients for employment and to achieve their goals.
To help achieve this, you will carry out comprehensive initial assessments with clients to produce realistic individual action plans which are regularly reviewed and updated, while also actively supporting clients to navigate and access the provision and support available. Leading on the development and maintenance of strong links with employers and potential work placement hosts to open up opportunities, line managing volunteer Peer Advisors and providing day-to-day support to Peer Advisors attached to the project are all also key duties.
What we are looking for
• Substantial experience of working on a high value, target-driven project
• Experience of delivering successful one-to-one and group employment activities, applying a creative approach to planning programmes, workshops and activities
• Extensive experience of managing a caseload of clients presenting with support needs
• Substantial experience of engaging successfully with ‘challenging’ young people
• An in-depth knowledge and awareness of the issues faced by the client group
• Ability to assist with providing monitoring information and the evaluation of the project
• Excellent organisational, interpersonal and communication skills, both verbal and written
• A flexible, collaborative and professional approach to your work
As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check.
We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
To apply, please visit our website via the ‘Apply’ button. We encourage you to apply early as we will be shortlisting as applications come in.
Closing date: 9th December 2024.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Housing Independent Domestic Violence Advisor (IDVA)
Salary: £26,000 - £32,000 (pro rata)
Location: Hammersmith and another London borough (tbc)
Hours: 21 hours per week
Contract: Permanent
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
We are excited to be taking the lead in the London Whole Housing Service Partnership (LWHSP) which will address and enhance the pathways of housing support for women experiencing domestic abuse, from removing them from immediate harm, to enabling recovery and resettlement across all levels of need. The LWHSP are seeking to build on our delivery across 11 East and West London boroughs of the Whole Housing Approach (WHA).
The Housing IDVA will work within a dynamic, fast paced, crisis intervention, advocacy and support service to ensure the voice of survivors informs every stage of the process. You will specialise in working with clients for whom housing, and risk of tenancy breakdown is a factor. You will work within the team to make proactive contact and provide high quality advocacy and support based upon a client led needs and risk assessment to women, focusing on working with those aged 18 and over who access the domestic abuse service. You will hold a caseload of survivors and will also be required to work as part of Advance’s duty team on a rota basis which will involve completing intake assessments and providing crisis intervention support.
About You:
As a Housing IDVA, you will need to have a degree of flexibility for colocation work across London boroughs; providing support to women who have experienced domestic violence, focusing on individuals with housing or tenancy issues. Working in our fast-paced crisis intervention, advocacy and support service, you’ll ensure the voice of survivors informs every stage of the process. You will have your own caseload of survivors and will focus on working with those aged 18 and over who access our domestic abuse service.
You will bring experience in providing independent domestic violence advocacy and support for women who approach housing advice and assessment for help. Ideally experience in working with housing service providers, and advising women of their rights and options for seeking help and support from other agencies. You will have the ability to develop individual safety and support plans in-line with the clients’ needs and the risks they face.
· Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- One weeks Carers leave
- Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
The client requests no contact from agencies or media sales.
BME Student Advisor
The Student Advice Service has an exciting opportunity for a BME Student Advisor to join the team at the University.
If you are passionate about students having a positive experience while studying at University, then apply today!
Position: 6645 BME Student Advisor
Location: Cambridge/Hybrid with a minimum presence in the office of three days a week;
all staff are expected in the office on Thursdays.
Hours: Full-time, 35 hours per week
Salary: £26,371 - £28,768 per annum
Contract: Permanent
Closing Date: Tuesday 3rd December 5pm.
Interview Date: Monday 9th December
The Role
The Students’ Union is committed to working towards eliminating racism and discrimination that may be experienced by students studying at University. As part of this work, the team recognise the importance of BME students having a safe space to speak to someone who understands and is aware of how ethnicity and race shape their experiences and the importance of receiving appropriate support. This BME Student Advisor will deliver professional, confidential and impartial one-to-one advice and casework support for BME students; alongside a caseload of non-BME students when required.
Your principal duties and responsibilities will include:
• Providing students with non-directive, confidential advice and guidance via video call, telephone, email and face-to-face.
• Being a point of contact and referral for student support enquiries.
• Providing in-depth advice and information on relevant College, University and national regulations, procedures and policies.
• Presenting all available options to students and allow them to make informed decisions.
• Working with the Advice Service team in any development work of the Advice Service.
• Assisting the Advice and Welfare Manager, with the aim to eventually lead in the design, successful delivery and evaluation of welfare training to JCR/MCR Officers, campaigns and other student representatives.
• Identifying and implementing various training methods (face-to-face, online, webinar, videos etc)
Once established in the role, we would ideally be looking for an Advisor who would develop and lead the welfare training.
About You
You will have a passion for supporting students, have knowledge of how race and ethnicity shape students' experiences in education, be a quick learner who is comfortable navigating and understanding complex procedures and have excellent communication and problem-solving skills.
Knowledge, skills and abilities will include:
• Knowledge and understanding of the themes/ issues relevant to students, and in particular, cultural awareness of issues that impact BME Students.
• Knowledge and understanding of the meaning of confidentiality and how to apply it in practice
• Experience of developing and delivering training to a variety of stakeholders.
• Knowledge of support services and reporting options available to people who have experienced racial discrimination, hate crimes and harassment.
While experience valued, we would be interested in hearing from applicants who are looking to start their career in advisory work and can demonstrate the attributes of an Advisor and would be willing to undertake further training.
If you are interested in working in a driven, changemaking, student-led organisation, then we would love to hear from you.
This is an exciting time to be joining the Advice Service as it continues to develop and grow, and we look forward to receiving your application.
Benefits include:
• Competitive pension
• Generous holiday package
• Day off for your birthday
• Day off for moving house
• Free annual eye test
• Access to training & development opportunities
• Cycle purchase scheme
About the Organisation
The Student Union is the representative body for all 24,000 students at the University and its constituent Colleges and is a registered charity within the University community that exists to represent, campaign for, and support students.
The organisation is one of the world’s oldest and celebrated universities. It is widely acknowledged as a global leader in the Higher Education sphere, and consistently ranks highly among the best universities in the world for teaching, research and student outcomes.
We particularly welcome applications from those from Black, Asian and ethnic minority backgrounds, as they are under-represented within the organisation at this level.
You may also have experience in areas such as Diversity Officer, Equality Officer, Diversity Lead, Equality Lead, Inclusion Officer, Diversity and Inclusion Advisor, Inclusion Advisor, Diversity Advisor, Student Lead, Student Officer, Student Advisor, Student Advisor BME, BME Student Advisor, University Student Advisor, College Student Advisor.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Home based working in the UK, preferably London/near London (part-time access to office spaces available nationwide, flexible working policy)
About us
We are a collaborative, UK based network bringing our 30 years of experience working on the HIV response to the broader global health space. We contribute to a global movement of actors seeking to challenge the systemic causes of health inequity to end AIDS and ensure all people can realise their right to health and wellbeing. We give decision-makers the proof – and the push – they need to make informed and just decisions to help improve the lives of the millions of people around the world needing access to treatment, prevention, care and support services for HIV and other health conditions.
About the role
The Senior Campaigns and Communications Advisor works to amplify STOPAIDS’ impact and reputation across our key advocacy areas through public campaigns and mobilisation, youth engagement and communications, including social media, our website and branding resources.
This role works with the Advocacy Team to plan, co-ordinate and implement campaign activities for STOPAIDS, including the engagement of youth champions and youth networks, and to coordinate and implement our external communications strategy, ensuring high-quality external online content, including social media and website management.
Benefits
We offer several benefits including:
- A 28-hour (rather than 35-hour) working week policy with no salary reductions. Staff can work reduced hours over 5 days or a 4-day week.
- Home-based working policy with monthly access to office spaces including a home working grant and monthly bill contributions.
- Flexible working, including non-standard working hours.
- A group stakeholder pension scheme with 6% employer contributions.
- An individual learning and development budget allocated to staff members each year.
- 20 days’ annual leave per year (excluding bank holidays), plus 1 day for every year of service, for up to 4 years.
- Enhanced maternity and paternity pay for employees with 1 years’ service or more.
For more information, please download the job description below.
To apply, please download and complete our application form below. CVs will not be accepted.
We reserve the right to close the advert early, should sufficient applications be received.
People living with or affected by HIV, from Black, Asian or minority ethnic (BAME) backgrounds or from other minoritized groups are particularly encouraged to apply.
STOPAIDS is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive positive consideration for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity or expression, sex characteristics, HIV status, national origin, genetics, disability, or age.
We are open to considering applications for a part-time role that would require a job share.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment. Working Well Trust has been awarded the IPS Grow quality mark for it's neighbouring services and adheres closely to the principles of the IPS model in supporting people in to employment. This role will be working with clients who have mental health support needs, wanting to gain paid employment.
We are expanding our Barking and Dagenham Individual Placement and Support (IPS) service and are recruiting for an Employment Advisor who will be placed at Beam Park Health Centre, Rainham.
Experience of employment support is not essential, it is more important that you share our passion and commitment to employment as an integral aspect of wellbeing and supporting people to find the right job for them. You will receive training on the IPS model and in supporting people with mental health issues. We welcome applications from people with lived experience of mental health, either personally or through a close contact.
You need to have a desire to support people to achieve their employment goals, and the ability to multitask and manage your workload effectively. Good organisation skills are essential for this role, in addition to an interest in mental health, and the role it plays in the workplace. The successful candidate will need to become comfortable in approaching employers, and showcase the advantages of our service in order to work with them to recruit our clients to fill vacancies and sustain employment.
You will work with clients (managing a caseload) who have mental health support needs, to assist them in securing sustainable paid employment in line with their preferences. You will deliver the IPS approach (for which training will be given); providing person centred support and guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment.
You will work as part of a mental health team (NHS Trust) maintaining positive and integrated relationships, fostering a holistic approach to recovery through employment. You will work closely with clinical teams, providing a coordinated approach that always remains client led. You will also be working to targets whilst maintaining a high-quality service.
If you would like to discuss this role please see the Job Description for contact details.
Please click apply to send your CV after answering the screening questions.
Candidates need to clearly outline how they meet the person specification points in their personal statement.
Staff benefits include an employer contribution to a personal or workplace pension equivalent to 6% of gross salary. 30 days annual leave plus paid public holidays (FTE).
Working Well Trust is an equal opportunities and Confident about Disabilities.
Closing date: Monday 2nd December (23:00). Please note, we will be actively interviewing during this time and may close the vacancy early.
Telephone interviews: TBC
Final Stage interviews: TBC
Please click apply to upload your CV, answer the screening questions and add an (optional) cover letter.
The client requests no contact from agencies or media sales.
Job title: HR Advisor (Learning & Advisor)
Contract type: Temporary, 4 - 8 week
Location: A short walk from Tower Hill station
Hours: Full time - 35 hours a week
Pattern of work: Hybrid 2/3 days office based
Salary: £18 - £21 an hour + holiday pay
Are you an experienced Learning and Development experience with a passion for the education sector?
Do you have a passion for developing and upskilling individuals? If so then this HR Advisor role is the right role for you.
Working for one of England's largest and most prestigious education institutions, you will work in a wider HR team and support in the delivery of an effective L&D strategy across the institution.
Reporting to the HR Manager your day to day duties will include;
- Facilitate the Learning and Development function by organising company wide training, one to one training sessions, sourcing training suppliers
- Review and develop the annual training plan
- Tracking the learning and development budget tracker
- Draft and publish Learning and Development communications including newsletters
- Work with managers to identify training needs and organising relevant training needs
- Coordinating learning events, including conferences
- To lead on Employee Recognition Awards and maintain the budget tracker
- Lead on induction of new starters
The skills you will bring to the role of HR Advisor (Learning and Development) will include;
- Knowledge and experience of leading on learning and development
- Prior experience in similar role
- Great and clear communications with the ability to manage various stakeholders including line managers, new starters, and external training providers
This is a busy role ideal for someone with knowledge and experience of Learning and Development. If you are interested in applying for the role HR Advisor (Learning and Development) through TPP Recruitment please do so by sending your CV to
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role is part of the Wiltshire Service which provides individual and family support to domestic abuse victims and their children.
The Early Interventions Team act as the gateway for all domestic abuse and referrals to the Wiltshire Service. Working within an experienced and established team, the EI Triage Advisor will:
- Triage referrals, with a particular focus on domestic abuse referrals.
- Conduct risk assessments and offer immediate safety planning advice.
- Respond to safeguarding concerns.
- Signpost victims and professionals to other support agencies where appropriate.
- Offer specialist domestic abuse advice and support to professionals.
In addition, the role requires the building of effective relationships both internally within the Wiltshire Team and externally, supporting a multi-agency approach.
Main Duties and Responsibilities:
Working within the agreed policies, principles and codes of practice of FearFree, the post holder will:
Working with vulnerable people and risk management:
- Provide a victim focused service, with an understanding of the impact of trauma on vulnerable people.
- Demonstrate specialist knowledge and understanding of domestic abuse and how this may impact on the wider family unit.
- Provide advice, guidance and support to people who are victims of domestic abuse.
- Assess, manage and review risks to service users, colleagues and self, including the use of the dash risk assessment tool and SOAG (Severity of Abuse Grid).
- Make safeguarding referrals where appropriate: including to Children’s Social Care, Adult Social Care, Mental Health crisis teams and MARAC (multi-agency risk assessment conference).
- Work directly with individuals or groups as agreed with the Team Manager.
- Safeguard the health and welfare of service users and their families.
- Respond to emergencies and crisis situations including supporting a service user to access a place of safety if appropriate.
- Manage and support service users by telephone with low to medium support needs in line with the agreed values and aims of the service.
- Act as duty worker as part of a rota system. Duty shifts take place in the Trowbridge Office on weekdays between 9 and 5pm.
Team working
- Offer professional advice and support to multi-agency partners.
- Feedback to the Team Manager, Wiltshire Service Manager and/or other Support Workers any information related to the service users support needs or risk issues, and progress on support tasks.
- Work effectively in partnership with multiple statutory and voluntary agencies to enhance service delivery, safety and safeguarding.
- Contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holiday and sickness.
- Work closely with other agencies, to network with, make referrals to and maintain good relationships with, and be able to disseminate information appropriately.
- Communicate with other staff, as well as the Team Lead and Wiltshire Service Manager, issues related to activities and work undertaken.
Administrative duties
- Help provide a responsive support service with a high quality of customer care.
- Answer the telephone and take messages and referrals, take action on messages and referrals and provide a triage service for all referrals.
- Assist in the referral process and EI follow up, contacting other agencies and helping to arrange appointments.
- Assist in the assessment and allocation of service users.
- Update written and computerised records with accurate clear information to deadline, including maintaining details of any special needs required by service users.
- Assist with monitoring and evaluation policies and procedures and producing reports.
Additional tasks and responsibilities:
- Ensure personal safety for self, other staff and service users at all times.
- Participate in personal training and supervision opportunities and attend team meetings.
- Carry out other tasks appropriate to the post, which may be identified as the service develops and as agreed with the Team Manager and Wiltshire Service Manager.
- FearFree is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
For a full job description/person specification and to apply, please follow the link provided on this website. There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged.
FearFree is committed to encouraging equality and diversity in the workplace. We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.
The client requests no contact from agencies or media sales.
FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse and victims of sexual violence. We provide responsive, victim focused, and trauma informed support and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery.
This role is part of the commissioned Gloucestershire Positive Relationships (PRG) Service. The role can involve the delivery of evening group work once a week in Gloucestershire (4 hours per week) and the provision of 1-2-1 support for people not suitable or not yet suitable for the accredited programme. 1-2-1 support will be culturally flexible, appropriate, accessible and equitable to people of all ages, genders, ethnicities, abilities and sexual orientations.
This role will also include responsibilities of service promotion, awareness raising, triage, assessments and outreach 1-2-1 support across the county within the different districts.
The post holder will play a key part in developing and delivering an effective model of 1-2-1 interventions to assist people to change their behaviour, in addition to the delivery of a Respect accredited, structured abuse prevention programme delivered with a co-worker.
There may be additional opportunities for sessional programme delivery of other programmes.
The role will also include working with other agencies to ensure that a coordinated community response approach is taken to support the persons recovery and personal goals and attendance at multi agency meetings as required.
The successful candidate will have the opportunity to make a meaningful impact on the lives of those affected by domestic abuse.
Client Based Duties
- Identify and assess the risks and needs of individuals who are abusive in a relationship or other domestic setting, using an evidence-based risk identification checklist e.g. Respect RIC.
- Advocate for individuals who need to address their abusive behaviour.
- Take part in casework meetings with other workers and share information with the Partner Safety Worker/affected Others Worker for men on the structured programme.
- Co-facilitate an accredited group programme one evening a week.
- Where possible, cover holiday/sickness absence of other group facilitators.
- To implement actions agreed in casework discussions.
- Understand the role of all relevant statutory and non-statutory services available to those who are abusive and how your role fits into them.
- Liaise closely with and refer on to other organisations that support victims for the partners of those receiving 1-2-1 support.
- Support the client to recognise their abusive behaviour and the effect that it has on others/their families and assist them in recognising the features and dynamics of domestic abuse present in their situation, and help them change unhealthy patterns of behaviour.
- Understand multi-agency partnership structures and work within a multi-agency setting which may include participation at the MARAC/MAPPA. You will contribute interventions and help design a plan to protect victims and affected others, whilst maintaining an independent role on behalf of your client, keeping the safety of those affected at the forefront of all actions.
- Ensure support provided is accessible to clients in terms of location and times.
- Be proactive with your line manager in carrying out regular case reviews based on a review of risk and abuse which:
- Feeds back into action planning to further progress, signpost or close cases and;
- Provides feedback to your clients/agencies.
- Maintain accurate and confidential case management records and safety plans and contribute to monitoring information for the service.
- Respect and value the diversity of the community in which the services works in, and recognise the needs and concerns of a diverse range of people ensuring the service is accessible.
- Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice.
- Utilise evaluation and monitoring systems to ensure high standards of service are consistently achieved e.g. Orchard Database.
Other
- In partnership with other 1-2-1 BC Advisors, support the development of the 1-2-1 service offering ensuring consistency across the organisation.
- Deliver a flexible model of 1-2-1 work, evaluate the effectiveness of interventions and design new interventions as appropriate.
- Co-deliver awareness raising open days for professionals.
- Contribute to reports for FearFree management as requested.
- Comply with data protection legislation, confidentiality and information sharing policy and procedures and all legislation connected to your work.
- Support colleagues and partner agencies, through awareness raising and institutional advocacy, in order to provide the best possible service for those who are abusive within a family setting.
General
- Work at all times in accordance with the requirements of FearFree Policies and Procedures.
- Attend and contribute to team meetings.
- Update written and computerised records with accurate and clear information.
- Attend and participate in FearFree away days.
- Contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holidays and sickness.
- Undertake agreed training and keep updated on changes in legislation, policy and best practice.
- Engage in supervision, annual appraisal and induction training.
- Employees have responsibilities in respect of health and safety. In particular they will:
- Co-operate at all times with management in the implementation of and adherence to health and safety policy and procedures;
- Take reasonable care for their own safety and for the safety of others who may foreseeably be affected by their actions at work;
- Not intentionally or recklessly interfere with or misuse anything provided for the purpose of health and safety at work;
- Report all health and safety concerns to line managers;
- Assist with the completion of the health and safety risk assessment programme.
For a full job description/person specification and to apply, please follow the link provided on this website. The closing date for this role is Friday, 10th January 2025, with interviews currently planned to take place on Friday, 24th January. However, we reserve the right to close this earlier if sufficient applications are received before then - early applications are therefore encouraged.
FearFree is committed to encouraging equality and diversity in the workplace. We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.
The client requests no contact from agencies or media sales.
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
We’re striving to build an organization that is a supportive, kind and inspiring place to work. We encourage bold leadership, innovation, creative partnerships and accountability to those we serve.
Awards Management Unit (AMU)
The Pricing Advisor works within IRC’s Long Term Funding Team in the Business Development (BD) team of the Awards Management Unit. The BD Team leads IRC's public business development, working with country programs and technical units globally. The team raises funds to achieve IRC ambitious impact goals. Alongside a wide humanitarian funding portfolio, we prioritize growing ‘Long Term Funding’ through contracts and awards from priority donors, including USAID, FCDO, and other key multilateral and government donors.
Purpose of the Role
The Pricing Advisor serves as a budgeting expert and will be the pricing lead for many of IRC’s most important and large scale public funding opportunities.
The role provides essential guidance, technical assistance, quality assurance and hands-on support throughout the business development lifecycle, ensuring a delicate balance between cost recovery, risk mitigation, price competitiveness, and compliance with internal policies and donor regulations.
The Pricing Advisor specializes in working with IRC's ‘Long Term Funding Donors’ including USG, FCDO World Bank, GAVI and AFD. The Pricing Advisor may also be asked to work on opportunities for other donors in IRC’s portfolio, including European Union and other donors when required.
As a key member of proposal teams, this position collaborates closely with IRC Country Offices, Finance Department, and Technical Units to facilitate the development of cost proposals.
Responsibilities
Capture & Program Design
• Serve as the ‘Capture Pricing Lead’ to ensure IRC is well prepared to develop an effective budget proposal for important funding opportunities
• Conduct research and evaluation of cost drivers specific to each country to understand cost proposal development challenges and opportunities to improve pricing strategies within the predefined clients’ needs and regulations.
• Aggregate all available budgetary details at the activity level, encompassing all anticipated interventions and necessary support provisions, into clear rough estimates.
Pricing Strategy & Budget Development
• Lead Budget Development and/or provide quality assurance or backstopping for budgeting for major proposals.
• Review released solicitations to assess whether cost-related considerations might hinder the development of a competitive, compliant, and viable bid
• Provide pricing expertise to the donor budget proposal process to ensure proposals are of high quality; reflect the needs of the solicitation and include the necessary shared costs.
• Ensure the proposal team understands the financial requirements and donor regulations of the bid, by clearly communicating what is required and providing guidance and support as needed. Identify all key financial and commercial risks and proactively propose a tailored mitigation plan and adjustments as necessary.
• Drive and/or ensure that pricing inputs from IRC Country Offices, technical or other contributors are integrated effectively. Lead all aspects of detailed cost, and technical queries in anticipation of submission timelines.
• Maintain, expand and apply technical knowledge in USG, FCDO, World Bank and European Union by attending educational workshops and trainings, reviewing the latest donors’ regulations and policies and market trends
• Offer guidance and strategies for creating intricate budgets, presenting cost-related aspects efficiently and effectively, developing payment by results structures and fee payment schedules
• Develop comprehensive donor budgets in line with internal and external requirements, ensuring that all cost drivers are adequately considered, drawing input from different collaborators.
• Engage with and provide technical guidance to partners, and integrate all partner pricing inputs into the consolidated budget, budget narrative, and overall cost application
• When required, develop or adapt budget development tools, guidance and materials for existing and new donors and contractual mechanisms
• When required, conduct cost reviews of selected proposals
• Ensure adherence to IRC's standard processes and policies, as well as compliance with solicitation requirements and client policies across a variety of opportunities and donors.
Strategic Pricing and Capacity Building
• As a donor budgeting expert, the Pricing Advisor will be invited to contribute to wider organizational initiatives to improve pricing approaches and capacity in the organIzation. This may include, the development or review of pricing tools, templates or strategies.
• Support training and other capacity development initiatives to strengthen organizational donor pricing approaches
• Participate in learning initiatives, including After Action Reviews to ensure IRC continuously improves its pricing approaches.
PERSON SPECIFICATION
• Demonstrable experience developing cost proposals. Demonstrable experience developing cost proposals for grant and contract types including Payment by Results approaches and fee rate structures.
• Demonstrates in depth understanding of USG, FCDO or EU financial rules and regulations; is able to identify donor-specific risks and design cost proposals in a way that mitigates those risks.
• Flexible work attitude: the ability to work in an inclusive team environment, independently and ability to meet unexpected demands.
• Demonstrates ability to collaborate effectively with colleagues in ‘remote’ and complementary teams.
• Excellent inter-personal skills and able to communicate clearly and concisely complex financial information with diverse set of stakeholders.
• Strong organizational and work prioritization skills, and ability to focus and pay attention to details.
• Able to plan ahead and manage a complex and diverse workload with tight deadlines
• Ability to travel internationally; (up to 20% of time).
• Ability to work autonomously and under remote management.
• Proficient in written and spoken English is required; French, Spanish or Arabic is highly desirable.
Compensation:
Posted pay ranges apply to US and UK-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
US Benefits:
The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.
In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.
#LI-6
#LI-REMOTE
Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.
Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.
Join us!
Contact is a national charity for families with disabled children. We provide information, advice and support, and bring families together so they can support each other. We campaign to improve their circumstances, and for their right to be included and equal in society.
Your role
You will provide an advice, information and support services to families using hospital services at the Great North Children’s Hospital.
What we're looking for
- Experience of working with and supporting families who have disabled children.
- Good organisational and administrative skills.
- Knowledge and experience of the issues and concerns that affect families who have disabled children e.g. benefits, social care, and education.
- Knowledge and experience of welfare benefits, especially DLA/PIP and other benefits targeted at families with disabled children.
- Good communication, listening skills, time management and networking skills.
How to apply
Please return a completed application form along with an equal opportunities monitoring form (downloadable as part of the job pack) by the date stated below.
Important dates:
Closing date: 23:59 o’clock on Sunday 8 December 2024
Interview date: Friday 13 December 2024
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Employment and Engagement Adviser
Location: Hybrid, contracted to work at our Birmingham office at least 2 days a week.
Salary: £26,000 - £29,000
Hours: 37.5 hours per week, with occasional evening/weekend work (TOIL provided)
Contract: 12 months FTC, with intention to make permanent if pilot is successful/subject to funding
Language requirements: Fluency in English and at least one target language is desirable e.g., Arabic, Tigrinya, Ukrainian, Pashto, Farsi, Dari or Cantonese.
Overall purpose
We are excited to pilot a new type of Employment Adviser role in our Services team, focusing on building relationships with local employers to support our job-ready clients in securing employment.
You will build networks of local employers and collaborate with our Employment Advisers to help clients with intensive job searches and applications, while managing your own caseload of work-ready clients.
We are seeking candidates with experience in engaging employers and knowledge of the local job market, including finding hidden opportunities.
The primary focus of your role will be helping individuals facing employment barriers, especially those who have experienced forced migration, find paid work. You will manage a fast-paced caseload, providing one-on-one support to clients online, by phone and in person to help them reach their employment goals.
In addition to direct client work, you will assist the team in identifying job opportunities and work with the Senior Services Manager to develop key employer relationships. You will also coordinate your clients access to volunteer-led support, scheduling mock interviews and practice sessions.
We offer a collaborative team environment where your contributions are valued, and you can make a meaningful impact on people’s lives.
To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.
Other considerations
- As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate’s identity and right to work in the UK.
- Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
- We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
How to apply
If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:
- Why you are interested in the role
- What skills you would bring to be successful in this role
- Any experience you would like to highlight
- Any reasonable adjustments you require for the interview process
- Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)
Please note that applications without a covering letter will not be considered. Previous applicants need not apply.
Closing date for applications is 11:30pm on Thursday 26th December. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.
We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background.
If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).
Breaking Barriers exists so that every refugee can access meaningful employment and build a new life.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
RECRUITING NOW FOR EMPLOYMENT ADVISOR (EA) IN TALKING THERAPIES
Salary: £32,460 plus pension and benefits (rising to £34,385 after successful completion of probation)
Location: Although employed by Hillside Clubhouse, EA in iCope staff will be co-located and embedded within the NHS Talking Therapies team. This post will be mainly located at the North iCope Centre - 10 Manor Gardens London N7 6ER. You will also spend time working in community-based settings as required across Islington.
Working format: Based onsite within the clinical teams as well as the option of some home working (a maximum of 2 days per week as agreed with your manager)
Contract: Full-time and permanent
Job description
This is an exciting opportunity to join an established, dedicated and enthusiastic team supporting people with mental health conditions such as stress, anxiety and depression to gain and retain employment.
Hillside Clubhouse is a leading mental health charity offering a friendly and supportive working environment, flexible working, career development opportunities, a comprehensive training and induction programme, a generous holiday entitlement and competitive financial rewards. We also provide a positive working environment to support our own employee’s wellbeing.
Hillside Clubhouse operates an established Employment Advice (EA) service integrated into NHS Talking Therapies. The programme aims to support Islington residents who are assessed within Talking Therapies and who require employment advice.
The EAs in Talking Therapies initiative was designed as an integrated employment and mental health service to improve both mental health and employment outcomes. EAs are part of the Talking Therapies team and work alongside therapists to provide employment support to assist clients remain in work, return to work, or find employment. This takes the form of personalised support for the client backed up by an action plan detailing the client’s employment goals and the actions that the client, the therapist, and the EA agree to take to meet these goals.
Overall aim
Talking Therapies is an NHS Programme that provides evidence based psychological therapies to treat people with mild to moderate and moderate to severe depression and anxiety disorders.
The new Employment Advisor (EA) will work within the Islington NHS Talking Therapies provision. They will work one-to-one with a caseload of between 25-35 clients referred by NHS Talking Therapies therapists to find employment, remain in existing work if they are struggling, improve their working environment, return to work following sickness or positively leave or retire from work.
You will primarily fulfil these duties by providing information, advice and guidance to clients who choose to receive employment support. The support aims to empower clients to make better decisions about their working lives, as well as communicate better with colleagues and managers in existing roles. You will also signpost clients to other relevant support agencies, as appropriate.
This role would suit someone with a background in employment support, psychology, counselling, human resources, recruitment, or a desire to transfer their skills into the mental health support sector.
Method of working
EMPLOYMENT ADVISOR RESPONSIBILITIES AND DUTIES
1. Engage a mixed caseload of clients at any given time serving 100-125 per year, with common mental health problems, to establish trusting, collaborative relationships to support them to find new employment or support them in, or to leave, existing employment. Support will be provided face-to-face in Talking Therapies settings, via secure online meeting platforms or over the telephone.
2. Along with their NHS clinician, assess clients’ support needs with a view to creating, implementing, and adjusting a personalised action plan to help improve clients’ mental health and achieve their stated employment goals.
3. Develop and deliver a range of practical services to support clients to find work, including career guidance, job searching skills, CV preparation, application form completion, interview skills, advice on local labour market opportunities and advice on education and training to further their career.
4. Provide guidance to support clients to stay in existing work, including advice on mental health disclosure, negotiating reasonable adjustments to existing workplaces, creating wellness action plans, and improving productivity, support to return to work after sickness absence or to leave an existing role with dignity, and signpost clients to organisations that can represent them (EAs should only look to represent clients in exceptional circumstances).
5. Facilitate access to other advice in areas such as financial benefits, debt management, food banks and community food outlets and social housing providers, as necessary.
6. Work directly with partners like Jobcentre Plus, other employment providers, employers, trade unions and employment agencies to support clients to stay in employment and secure employment opportunities.
7. Build a constant flow of referrals from the clinical team to ensure a dynamic and mixed caseload.
8. Meet referral and performance targets in line with the specific KPI / SLA requirements of the service.
9. Regularly attend team and other meetings as reasonably expected.
10. Maintain accurate and up to date records of activity and outcomes in line with service requirements, ensuring both the NHS and Hillside Clubhouse databases are kept up to date and paperwork compliant.
11. Receive regular supervision and training to meet individual, team and organisation’s needs.
12. Contribute to the development of a service that is locally responsive and supports minority/disadvantaged communities.
13. Comply with and actively promote all Hillside policies and procedures including Equality and Diversity, safeguarding and data protection.
14. Perform other tasks as required by your manager.
The role holder must also:
1. Pass a Disclosure and Barring Service (DBS) check at an Enhanced level.
2. Possess excellent IT skills, including familiarity with Microsoft Office software, as well as experience updating and maintaining databases.
3. Maintain accurate and up to date records of activity and outcomes in line with service performance requirements, ensuring the IT database is up to date and paperwork compliant.
4. Receive regular supervision and training to meet individual, team and organisation’s needs.
5. Comply with and actively promote all Hillside Clubhouse policies and procedures including Equality and Diversity, Safeguarding, Data Protection and the Health and Safety at Work Act 1974.
This job description is intended to provide a broad outline of the main duties and responsibilities only. The post holder will need to be flexible in developing the role in conjunction with their line manager.
The role will receive comprehensive training at induction, and ongoing career development and support as part of a structured performance programme thereafter.
Application Instructions
Please submit your CV and a covering letter detailing how you meet the responsibilities and duties of the role.
We are a disability aware employer and actively encourage applications from people with lived experience of mental health conditions.
Hillside Clubhouse is committed to building a diverse and inclusive team and strongly encourage applications from those who experience discrimination and / or prejudice based on their race, ethnicity or immigration status, women, new parents, people with disabilities and LGBTQI+ people.
No More than 2 page cover letter.
At Ambitious about Autism, we're currently looking for an Employment Coach to join our team on a 12 month FTC.
You'll support the digital transformation of the employability service by developing new and innovative ways to share information, advice and guidance with candidates. Initially this will take the format of webinars, workshops, web pages and short-form video content and has the capacity to grow and change as the digital strategy progresses.
You'll work closely with colleagues to deliver on the wider aims of the employability service by supporting the delivery of information, advice and guidance to autistic young people aged 18-25. You'll support autistic candidates to secure paid internships, apprenticeships and employment, supporting an online community of candidates to ensure that Employ Autism activities are guided by candidates' needs and wants.
We are looking for someone who has:
- Specialist knowledge of delivering employment information, advice and guidance on a one-to-one and group basis.
- Experience of working with autistic young people to provide information, advice and guidance.
- Knowledge of recruitment and employability barriers for autistic young people.
- Experience of delivering individual and group activities such as one-to-one meetings, webinars and workshops through online/remote delivery.
In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!
This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.
If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.
Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
The client requests no contact from agencies or media sales.
Do you want to support individuals and families in our local community to improve their home’s energy performance with the overall goal of reducing the number of Merton and Lambeth residents who live in fuel poverty?
Are you looking for a role with a professional, supportive and expanding advice charity with over 80 years of experience working in South West London?
If so please read on:
Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth, Merton but also wider London. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.
Owing to charity expansion, we are looking for advisers with experience in providing energy advice. If you have at least one year’s experience of working in an advice support organisation, are passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.
The successful candidates will have excellent interpersonal skills and be able to work flexibly with clients and for the charity skills and experience to provide high quality energy information and advice. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of follow up advice and casework. You will also be very well informed with regard to legislation, case law and policy changes relating to advice and benefits.
You will help clients to maximise their income, provide education around energy-saving techniques and support with energy debt issues including billing, applying for grants and setting up payment plans.
Main duties and responsibilities
- Deliver comprehensive energy advice directly to clients via face to face and telephone appointments
- Ensure income maximisation for clients through the take up of appropriate welfare benefits.
- Commit to ongoing training/development as requested by the charity
- Use your interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor your approach to advice accordingly
- Provide a clear plan of action and follow-up on actions relating to cases as appropriate
- Identify and escalate serious problems, including safeguarding, appropriately
- Ability to work to own initiative within a team environment. Work closely with service colleagues and wider CAML team
- Support clients in CAML offices and outreach venues
- Promote the Energy Advice Service within the local community
Monitoring Quality and Case Recording
- Ensure all client engagement and support is comprehensively and accurately recorded
- Review your work, and monitor quality standards, as per the Citizens Advice quality framework
- Ensure data protection regulations are adhered to and office procedures followed
- Work with your line manager and senior managers to develop and improve services, and your own standards
Other Duties and Responsibilities
With the wider charity team and other organisations, ensure clients are supported with related advice issues
Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard
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Assist and contribute to the charity’s communications, research and campaigns work
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Maintain positive working relations with our stakeholders
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Professionally represent Citizens Advice Merton and Lambeth
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Other duties as requested by your line manager, senior manager and Chief Executive
Research and campaigns
Support the R&C team on any campaigns the team is working on.
Professional Development
All of our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.
Person Specification
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Generalist Adviser certificate (Citizens Advice or equivalent)
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Complete NEA Energy Awareness (Level 3) or relevant energy training or willing to complete it together with relevant energy/advice trainings
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An understanding of the energy sector and providing advice to Clients, including those in financial difficulty
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Experience of using client management databases (we use Casebook)
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Fantastic communication skills
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Ability to prioritise work, meet deadlines and manage caseload
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IT competency and experience
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Ability and willingness to work as a team
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Understanding of and commitment to the aims, principles and values of Citizens Advice service
This job description and personal specification does not form part of any contract.
If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to read the full job description and find out how to apply.
The deadline for applications is 6pm, Sunday 17th November 2024.
If you do not hear from us, we are afraid your application was unsuccessful.
We reserve the right to close applications early if we receive sufficient applications for the role.
We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and store.
The client requests no contact from agencies or media sales.