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Closing in 5 days
Citizens Advice Merton and Lambeth, London (On-site)
From £28,000 per annum, dependent on experience, for accredited Advisers
Posted 1 week ago
Closing in 5 days
Citizens Advice Merton and Lambeth, London (On-site)
From £29,500 per annum starting specialist salary, to £36,000, dependent on experience
Posted 1 week ago
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£33,366 - £37,938 per year
Are you passionate about bridging the gap between education and community, creating lasting change for our children and their families?
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Closing today at 10:09
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£28,163 - £33,205 per year
Providing one to one advice to clients referred through the charity’s helpline and delivering energy advice presentations in the community.
Posted today
National Energy Action, Remote
£28,163 - £33,205 per year (plus £3,300 London weighting if applicable)
Providing one to one advice to clients referred through the NEA’s Warm and Safe Homes helpline and delivering energy advice presentations.
Posted 2 days ago
Closing in 2 days
Morgan Law, South West London (Hybrid)
Up to £40000.00 per annum
Posted 2 weeks ago Quick Apply
Forces Employment Charity, Andover, Hampshire (Hybrid)
£29,000 per year
An exciting opportunity to join Forces Employment Charity.
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Closing in 5 days
CoachBright, Andover, Wiltshire (On-site)
£12.60 an hour
Exciting opportunity to become a Coach Lead
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US-UK Fulbright Commission, London (Hybrid)
£30,681 per year
We are seeking a passionate and enthusiastic individual to join the US-UK Fulbright Commission as a Programme Assistant
Posted today
Page 1 of 4
London, Greater London (On-site)
From £28,000 per annum, dependent on experience, for accredited Advisers
Part-time ( Part time (30 hours per week))
Contract (Fixed term until end-March 2025 with possible extension thereafter)
Job description

Hours: Part time (30 hours per week)

Contract: Fixed term until end-March 2025 with possible extension thereafter

Location: Primarily based in our Kennington office and outreach location around Lambeth

Salary (pro rata for part time):

From £28,000 per annum, dependent on experience, for accredited Advisers

Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays

Pension: The charity operates a pension scheme

The charity offers an employee assistance programme

 

Deadline: 6pm, Monday 6th January 2025

Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth and Merton.  We provide a range of information, support and advice services.  We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.

 

We are looking for an experienced adviser who has experience of delivering advice for a minimum of one year and is keen to start offering immigration advice to clients.

Main duties and responsibilities

  • Provide advice (face-to-face, phone and email) on immigration (level 1) to clients

  • Provide ongoing support as required (up to OISC level 1)

  • Work closely with our level 3 OISC immigration adviser for further guidance

  • Identify if client requires help with other advice-related issues and refer to Advice Supervisors as appropriate 

  • Assist with delivering service awareness and immigration training sessions to charity team

  • Work to own initiative, whilst proactively receiving support from service and other CAML colleagues as necessary

  • Identify and escalate serious problems and emergencies appropriately

  • Use excellent interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor approach to advice accordingly

  • Follow-up on actions relating to cases as appropriate

  • Produce monitoring reports as required

  • Refer to an Immigration Adviser at a higher level, if required

Monitoring Quality and Case Recording

  • Ensure that all client interactions are fully and accurately recorded on the appropriate case-recording software

  • Ensure paper files are securely and appropriately stored

  • Review your work, and monitor own quality standards, as per the Citizens Advice quality framework

  • Work with Head of Advice Services, Advice Supervisors and wider team to develop and improve services, and your own standards.

 

Other Duties and Responsibilities

  • With wider charity team and other organisations, ensure clients are supported with related advice issues

  • Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard

  • Assist and contribute to charity’s communications, research and campaigns work

  • Maintain positive working relations with our stakeholders

  • Professionally represent Citizens Advice Merton and Lambeth within your work

  • Other duties as requested by Head of Advice Services and Chief Executive

Professional Development

  • All our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.

Person Specification

  • Generalist adviser certificate (essential)

  • At least one year’s experience of providing advice (essential)

  • Have completed OISC immigration training to level 1 (desirable)

  • Experience of Casebook or another client management system (essential)

  • Ability to prioritise work, meet deadlines and manage caseload (essential)

  • IT competency and experience (essential)

  • Ability and willingness to work as a team (essential)

  • Understanding of and commitment to the aims and principles of Citizens Advice service and our equality and diversity policies (essential).

This job description and personal specification does not form part of any contract.

If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link on our website to find out how to apply. 

The deadline for applications is 6pm, Monday 6th January 2025 

If you do not hear from us, we are afraid your application was unsuccessful.

We reserve the right to close applications early if we receive sufficient applications for the role.

We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.

Posted by
Citizens Advice Merton and Lambeth View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 20 December 2024
Closing date: 06 January 2025 at 18:00
Tags: Advice / Information, Refugee / Immigration

The client requests no contact from agencies or media sales.