Domestic Abuse Support Worker Jobs in Hertfordshire

This is an exciting opportunity to manage the growth and expansion of a successful, global trauma-informed training programme.

Salary: £40,000

Hours: 37.5 hours a week

Location: Remote working, with a requirement to travel nationally to in-person contracts and company away-days (travel is expensed).

Postholder Reports to: Global Digital Programmes Director, Hope After Harm

Hope After Harm is an established, registered charity aimed at empowering adults and young people recover from harm and trauma. We want to see a society where everyone feels safe and can thrive, regardless of who they are and where they come from. Through support, advocacy and education we enable people to rebuild their lives and reclaim their future. And we inspire others to do the same, creating safer, more inclusive communities. We have a proven track record of service delivery across Thames Valley and beyond, with our digital and training programmes supporting professionals and survivors globally.

The successful Training Manager will head our “Rise for Change” training programme and have the exciting opportunity to continue to grow the programme’s success to date, expanding our offerings and reach to be fully integrated across the charities service provisions.

Rise for Change is training that is uniquely created by subject matter experts and directly addresses the need for intersectional and trauma informed domestic abuse training for professionals in all sectors. Our aim is to empower participants, no matter their professional role, to be able to respond safely and appropriately to domestic abuse both within the workplace and in the wider scope of their lives. You will be leading a linked programme of activity with our global Bright Sky programme which forms part of our wider Digital Programmes team. As the only global resource of its kind, Bright Sky is leading the way in technological responses to domestic abuse.

Role

*Before applying: Please note that to be considered for this role the post holder to be able to demonstrate that they carry in-depth knowledge/ job experience related to domestic abuse*

 Lead the development, quality and delivery of Hope After Harm’s training programme in line with the charity’s values, strategic direction, placing victim-survivors and those with lived experienced at the heart of what you do.

 Deliver training and consultancy to professionals, organisations and businesses from our set package of training, or by curating and delivering bespoke packages to meet their needs.

 Upkeep current training packages, whilst scoping and developing new packages in line with sector need and organisational strategy.

 Ensure growth and sustainability of the programme through income generation, attracting new clients and driving repeat custom, directly managing client relationships.

 Ensure the longevity of established relationships with key partners and stakeholders through regular meetings, problem-solving and support.

 Uphold programme quality through metrics and appropriate reporting on outcomes, using feedback to refine and improve training offers

 With support of the Director, leverage technology to enhance training accessibility, including e-learning platforms and virtual training tools.

 With support of the Director, recruit, train and oversee a pool of sessional trainers, ensuring quality of their delivery in line with programme standards

 Maintain our CPD accreditation on current and new training packages.

 Respect and uphold the value and necessity of intersectionality within domestic abuse and sexual violence prevention and safeguarding, across all areas of work.

 Maintain accurate recording and reporting of training/project delivery, including a training delivery calendar, CRM and all administrative processes and wrap around support.

 Collaborate effectively with teams from across Hope After Harm to ensure that our training approach and packages are underpinned by the expertise and input available from across the charity.

Person Specification

Essential

 A thorough understanding of domestic abuse and gender-based violence through a trauma informed and intersectional lens, including the impact and mitigation of vicarious trauma.

 Be an experienced, highly skilled trainer with the ability to engage people through remote and in-person delivery.

 Experience in managing training programmes, and with an absolute commitment to quality and client satisfaction

 Ability to recruit, train and oversee a pool of sessional trainers.

 Excellent communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals.

 Motivate individuals and agencies to move through courses of action and decision-making processes

 Knowledge and experience of using CRM’s, such as Hubspot, to track client engagement.

 Track record of income generation - creating growth strategies for training programmes, in particular using social media and online sales platforms

 Ability to plan and prioritise work effectively and manage projects and multiple deadlines

 Skilled user of technology with high literacy of key presenting programmes, video platforms and databases.

 Ability to travel for stakeholder meetings and team/organisation away days and deliver training when required (most meetings and contracts are remote)

 Be comfortable operating a remote working environment with ability to network internally and externally

 Have the flexibility to undertake tasks beyond the job description

Desirable

 Bring an understanding and experience of CPD accreditation

 Hold a “Train the Trainer” qualification or be willing to obtain one during onboarding.

Please submit your CV and cover letter, of no more than 1.5 A4 pages, via the Apply button. Applications without a sufficient cover letter will not be considered.

For this role you will need:

 To be free from any criminal conviction which would conflict with the responsibilities of the post; you may be required to have a DBS Enhanced disclosure.

 To be able to deal with all information on a confidential basis and understand data protection requirements.

 To have Citizenship of the UK or have entitlement to work in the UK

Hope After Harm is committed to equality and diversity. While not a requirement for application, we do strongly encourage those of black and ethnic minority background, people with disabilities and the LGBTQIA+ community to apply for this role.

Hope After Harm is an equal opportunities employer; the aim of our policy is to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, sex, marital status, sexual orientation, gender reassignment, age or disability. We do not disbar applicants with criminal convictions and are mindful of the requirements of the Rehabilitation of Offenders Act, 1974. 

We're looking for a kind, compassionate and resilient Registered Service Manager to join our Learning Disability service in Stevenage.

£41,000.00 per annum, working 40 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

Free on site parking
Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Healthcare Cashplan through our partner Healthshield
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

For a full job description, please visit our jobs site and search REQ006046

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The Registered Service Manager will be responsible for the operations of a specialist service in Stevenage, which supports 10 customers who are leaving restrictive environments to live in their own homes. The role will provide line management for a Deputy Manager and support team, ensuring that compliance with organisational, legal regulations and those of the local authority are adhered to and the quality of support is of the highest standard possible, ensuring excellent quality of life for customers and a good working environment for colleagues. The role will require the individual to be the CQC registered service manager, making the person the accountable person with the Care Quality Commission, as well as with commissioners and key stakeholders.

We are looking for a Registered Service Manager to join us on a journey to drive improvements within our service. The successful candidate will identify areas for development, implement strategies to enhance service quality, and ensure compliance with best practices and regulatory standards.

Overall, you will be a role model for all employees, being approachable and providing a regular presence as well as being consistent in all actions and decisions.

The role will also require the individual to embed a Positive Behavioural Approach through coaching and leadership. Co-production and a person-centred approach are essential to this role.

Our customers say:

"I would like a manager who makes me and my family welcome."
"I really enjoy spending time with my housemates; I would like a manager who makes this happen."
"When I am feeling low and anxious, I would like a manager who gives me time."

What you'll bring:

Essential:

A minimum of two years' experience as a Registered Manager or in a leadership role within a learning disability or complex needs setting
Level 5 Diploma in Leadership for Health and Social Care (or willing to work towards it)
Comprehensive knowledge of CQC standards and regulatory requirements
Strong leadership, organisational, and communication skills
A passion for delivering person-centered care and empowering individuals

Desirable:

PBS coach qualification or experience in working with PBS
Experience of managing large staff teams and creating positive cultures
Have relevant professional memberships and/or specialist qualifications

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

About LMK

Good relationships shape our health and happiness, yet we are taught so little about them. LMK (Let Me Know) is on a mission to change that. We are a young and thriving charity providing education about healthy and unhealthy behaviours so that young people have the knowledge and skills to avoid abuse and thrive in their relationships. We work in schools, community organisations and workplaces across London.

LMK is growing at pace and we are ambitious in our plans for the future. We’ve already engaged 15,000 young people and professionals in our workshops in our first 4 years and we want to reach 25,000 young people over the next three years. We will achieve this by engaging new schools, community groups and workplaces in our offer, whilst also continuing to provide a high-quality service to those who have already experienced LMK workshops.

Key to our success is raising LMK’s profile and ensuring that our content enables us to connect with our key audiences, increasing our profile within communities, and building engagement on our website and social media channels.

We have:
✔  A clear plan of who we want to target through our work over the next 3 years
✔  An engaged leadership team and Board of Trustees
✔  Evidenced outcomes, rich data/statistics and compelling stories
✔  Diversity and strong social purpose
✔  A new organisational strategy that sets our vision from 2024-2027

Job Description

The purpose of this role is to raise LMK’s profile and to engage LMK’s stakeholders in our services, campaigns and fundraising efforts by delivering impactful content across all of our online and offline communication channels in alignment with our vision, mission and strategic objectives. With a keen eye for detail and a passion for creating quality communications, you will lead our PR and media work, be skilled in creating engaging video content and add your expertise to developing and delivering our social media, website and stakeholder communications.

Reporting to our CEO, the successful candidate will job-share with our established 2 day-per week Marketing & Communications Manager. As a member of LMK’s core staff team, you will work with LMK staff, LMK Leaders (youth workers who deliver our workshops to young people), members of our Youth Advisory Board, trustees and key stakeholders to develop and implement our brand, marketing and social media strategy.

Key Responsibilities

Marketing & Brand

• Co-develop LMK’s marketing strategy, leveraging key stakeholder input and action plans to support it
• Co-ownership of the execution of all marketing activities and materials, ensuring they reflect the brand and the values of the charity
• Lead the planning and execution of PR and media campaigns, leveraging media contacts, ensuring LMK has engaging media materials and our spokespeople are fully prepared to maximise media opportunities
• Be a brand guardian, responsible for the consistent use of visual identity, tone and messaging in our external materials, working with our graphic designer to support teams across LMK with branding

Communications, Content Development & Execution

• Co-ownership of the execution of all communications and content development
• Lead on the creation of engaging video content that can be used across communications platforms
• Working with the wider team, produce communications materials for supporters and key stakeholders in conjunction with the fundraising team
• Source and write up regular impact stories from across the organisation that reflect our strategic objectives which can be used in a variety of channels
• Be responsible for tracking the impact of marketing & communications, sharing reports with the team and Board of Trustees

Digital

• Grow and expand LMK’s social media presence onto new platforms (e.g. TikTok, SnapChat, Bluesky) whilst expanding existing presence on Instagram, Facebook, LinkedIn
• Monitor social channels daily, checking for messages/comments
• Co-manage the website as a key marketing channel, creating engaging content, optimising for SEO, overseeing website design updates, coordinating with developers on technical aspects, and analysing website traffic

Overall

• Comply with LMK policies and procedures relating to safeguarding, health & safety, confidentiality, complaints and data protection
• Work in a way that celebrates diversity, upholds LMK values and respects everyone LMK interacts with

Person specification

• Excellent written and verbal communication skills
• Experience of developing messages/content for different audiences effectively and across different platforms including social media, websites, newsletters and emails
• Evidence of success in developing and executing PR strategies, including securing and maximising media opportunities
• Highly organised to manage a diverse workload with excellent time management and project management skills
• Experience of using a social media management tools e.g. Buffer, Asana, Hootsuite and communications tools e.g. Mailchimp
• Experience in creating and editing video content, using Canva or an equivalent design programme
• A knowledge of the Violence Against Women and Girls sector, Education sector or working with young people would be preferable, although not essential

Safeguarding

This role is subject to a basic DBS check.

In return for your dedication, we will offer you
✔  The opportunity to help prevent relationship abuse and domestic violence in
young people

✔  A diverse, bold and collaborative culture
✔  A commitment to supporting continuous professional development
✔  Working from home
✔  A genuinely flexible working environment
✔  Pension of 6%
✔  32 Days of annual leave, (including bank holidays) – pro-rated for this role
✔  Employee Assistance Programme

About Tender

Tender is an arts charity working with children and young people to prevent domestic abuse and sexual violence through creative projects. Our programmes are safe, enjoyable, age-appropriate spaces where young people can engage with sensitive topics and “rehearse” for real-life scenarios. Participants are encouraged to be both consumers and producers of learning through script-work, role-play and creative media such as films and art. Throughout, we enable young people to explore their choices, rights and expectations in relationships and to recognise the early warning signs of abuse. 

Role Purpose

The main purposes of the Projects Coordinator role are to:

• Coordinate the delivery of Tender’s educational programmes to and for children and young people in schools and youth settings in East England (with an initial focus on Norfolk)
• Establish and maintain relationships with Tender’s internal and external stakeholders, including colleagues, workshop leaders, teachers/carers, delivery partners and other service professionals
• Monitor and evaluate the impact of Tender’s projects

Main responsibilities

Project delivery

• Coordinating the delivery of arts-based educational projects in and to schools and youth settings, including digital projects, to educate children and young people about healthy relationships
• Monitoring the progress of projects and working with the Programme Manager (East) to ensure projects are delivered to plan and on time
• Managing the distribution of relevant and appropriate materials and resources to project settings, workshop leaders and other partners involved in project delivery in the region to ensure high-quality project delivery
• Coordinating the evaluation of projects delivered in youth settings to ensure learnings from projects are assessed and shared
• Working with the Tender team to ensure effective and efficient use of time and resource during delivery

Relationships

• Supporting the Programme Manager (East) to establish and maintain relationships with youth settings to facilitate the delivery and success of educational projects
• Supporting the Programme Manager (East) to manage relationships with other stakeholders involved in the delivery of projects, including workshop leaders, youth leaders, partner organisations, and professional specialists, to ensure stakeholders remain engaged in and committed to the projects’ success
• Working with the Programme Manager (East) in managing communications for Tender’s projects, including building new relationships with youth settings
• Working with colleagues to manage information flows and communication to ensure knowledge of and learnings from projects are known and understood across Tender

Administration

• Logging, tracking and updating project management documentation (including project booking, securing contracts, carrying out risk assessments) to facilitate transparency of decision-making and accuracy of reporting
• Following monitoring and evaluation procedures to ensure the results of projects are recorded accurately and in a timely manner using specified systems, including Salesforce and SharePoint
• Participating in training and other learning activities to develop relevant professional skills and knowledge
• Undertaking any other reasonable duties commensurate with the grade and competencies required of the post requested by the line management