Domestic Abuse Case Worker Jobs

Permanent part time opportunity – 22 hours per week across 3 days: either Mon, Tues and Weds, or Tues, Weds and Thurs working flexibly from our Reading office, from home and within the community covering West Berkshire, Reading and Wokingham

Salary range: £14,713 to £17,982 pro rata per annum depending on experience (£24,745 to £30,243 full time equivalent)

Make a difference in the lives of children affected by domestic abuse. PACT's Bounce Back 4 Kids (BB4K) team is growing, and we need a passionate individual to join us in this innovative programme.

Bounce Back for Kids (BB4K) is a lifeline for children healing from the trauma of domestic abuse. Sadly, the demand for our programme continues to rise. We supported 223 families in 2023 through individual and group therapeutic support sessions.

We are recruiting a Support Worker to be a guiding hand for children and families on their healing journey.

At PACT, we offer:

· A chance to use your skills to directly impact a vulnerable community.

· A supportive and collaborative work environment where your contribution is valued.

· The opportunity to learn and grow professionally alongside dedicated experts in trauma recovery.

· The immense satisfaction of knowing you're making a lasting difference in children's lives.

Please visit our website for more details and to complete your application. You will also find contact details for an informal conversation about the role or if you would like to visit our office and meet the team before you apply.

Closing date: Monday, 12th August 2024

Interview date:          Tuesday, 20th or Wednesday, 21st August 2024

We look forward to hearing from you! Early application is encouraged. We will review applications received throughout the advertising period and we may close the vacancy or interview earlier than stated.

We particularly encourage applications from those with personal or work experience in the field of domestic abuse who meet the essential requirements for the role.

We continuously look to progress the ways in which we bring people together and encourage applications from people across all communities.  We are committed to ensuring that our people and our services reflect the diversity of the communities we serve and applications from people from under-represented groups are particularly welcomed.

Anyone joining our team is subject to PACT’s Safer Recruitment pre-appointment enquiries.  These include the provision of documentation of the right to work in the UK, Disclosure Barring Service (DBS) Enhanced plus barred check, overseas police check where applicable and references covering a minimum 5 year period.  All opportunities are based in the UK.

This role provides support to LGBTQ+ people who have experienced domestic abuse and are living in safe accommodation in the community. The goal is to help people prepare for independent living in their own tenancies. The Resettlement Worker will meet with each resident to assess their needs and agree goals which will help them achieve independence. The Resettlement Worker then puts together a support plan and meets regularly with service users to provide support, challenge and encouragement as they make their journey.

Key Responsibilities

• To provide a high quality, flexible and responsive support service to LGBTQ+ people who have experienced domestic abuse, supporting them towards independent living or suitable alternative housing through the provision of 1-1 support sessions and group work.

• To assess the individual needs of each person and provide a bespoke support plan.

• To ensure that effective service user participation mechanisms are in place.

• To ensure a high level of customer care and practice at all times.

• To develop links with relevant external agencies.

Main Duties of the Post

Support Sessions

• To give holistic support to LGBTQ+ people accessing our domestic abuse resettlement service and to provide proactive support to these service users who are sometimes hard to engage.

• To meet face to face with service users regularly to provide structured support, in relation to LGBTQ+ and Housing specific issues, such as gender identity pathways, mental health services, health issues, safeguarding, liaising with the professional network.

• To work with LGBTQ+ people to develop and review individual support plans and risk assessments.

• To liaise with other service providers ensuring service users receive the necessary support to sustain their accommodation, acquire relevant independent living skills, maintain or improve positive physical and mental health and access into meaningful occupation of their time.

Financial Support

• To assist service users in maximising and managing their income including universal credit, ESA, PIP and Housing Benefit.

Semi-independent Living Support

• To work with service users to enable them to develop the life and social skills necessary to sustain their accommodation and prepare them for independent living.

• To assess individual service user’s suitability for independent accommodation.

• To act quickly to manage incidents and to advise, support and assist service users unable to maintain supported accommodation into more appropriate housing options.

Resettlement

• To support service users in the completion of application forms necessary to support move-on housing, including the private rented sector.

• To ensure that all service users are provided with information about local services whilst in safe accommodation and during their move on.

• To ensure all service users are fully aware of their rights and responsibilities in their home.

• To work with housing providers, both public and private, to negotiate move on options.

Groupwork, Consultation and Participation

• To work as part of a team in developing user participation.

• To identify and develop appropriate and flexible processes for consulting with our service users, via social media platforms, newsletters, events and workshops.

• To devise innovative and creative ways of involving LGBTQ+ people in the running of the service with an independent approach.

• Supporting our service users to participate in group and peer support and to access online support mechanisms.

• Facilitating and promoting an LGBTQ+ group work programme.

Other Duties

• To establish and maintain accurate and complete records in all areas of work.

• To complete statistics for the collation of performance and funding information.

• To maintain up to date knowledge of legislation and regulations in relation to funders and other key areas.

• To participate in individual and clinical supervision meetings, annual appraisals and training.

• To act in accordance with the organisation’s Diversity Policy, Health and Safety Policy, Code of Conduct and all other corporate policies and procedures.

• To act in the best interests of Stonewall Housing and its clients at all times.

• To work flexibly and outside of regular working hours as necessary.

• To promote Stonewall Housing at external meetings and community events.

• To carry out any other duties commensurate with the aims and objectives of the post that may be required.

PERSON SPECIFICATION

Essential Experience

· Experience of working with homeless or vulnerable people, in a voluntary or paid employment setting.

· Experience of providing advice and advocacy support to vulnerable people in a professional setting.

· Experience of working with and delivering services to a diverse client group with a wide range of support needs.

· Experience of lone working and working as part of team.

Essential Knowledge

· Knowledge of Housing Legislation and how it applies to those experiencing or at risk of experiencing homelessness.

· Knowledge and understanding of the causes and effects of homelessness, particularly in relation to LGBTQ+ people.

· Knowledge of the current benefits available to single people.

· Knowledge of common themes, trends and issues within supported and shared accommodation.

· Knowledge of pathways into medical and social support for LGBTQ+ people.

Essential Skills and Abilities

· Ability to provide a range of housing-related advice and advocacy services, i.e. assessment, developing and using opening letters, support planning, case working, independent living support, welfare benefits advice and providing resettlement support.

· Ability to manage challenging behaviour and complex needs, report and raise incidents and safeguarding alerts.

· Ability to prioritise and maintain case work across multiple service users at the same time.

· Excellent recording and reporting skills to accurately reflect work with young people.

· Excellent written and verbal communication with vulnerable people.

· Ability to effectively involve and engage LGBTQ+ people in services.

· To be resilient in regard to working with challenging behaviour from service users who may have experienced trauma leading them to be mistrustful of support providers.

As with all members of Stonewall Housing’s Team, the postholder will also:

· Be an adept and nimble multitasker who relishes being busy and can keep multiple plates spinning.

· Have strong networking and relationship-building skills.

· Have a positive and can-do attitude.

· Be able to adapt to changing circumstances with flexibility, and to work well under pressure.

· Be required to support the wider Stonewall Housing team when needed, to ensure the smooth running of the organisation.

· Join Stonewall Housing’s All Team meeting in person (held near Liverpool Street Station) once per month.

· Be able to travel occasionally around the UK for key events.

· To work as part of a mostly-remote team, embracing online communication and collaboration tools.

· To receive regular supervision from the line manager and attend training courses as required.

Your attitude and personal attributes

· A commitment to equal opportunities in all aspects of work.

· A commitment to the aims, values and beliefs of the organisation.

· Ability to empathise with vulnerable LGBTQ+ people.

Conditions:

This job description does not constitute a ‘terms and conditions of employment’. It is provided only as a guide to assist the employee in the performance of their job. Stonewall Housing is an evolving organisation and therefore changes to the employees’ duties may be necessary from time to time. The job description is not intended to be inflexible or a finite list of tasks and may be varied from time to time after consultation/discussion with the post holder.

More about who we are:

Stonewall Housing is the UK’s leading LGBTQ+ homelessness charity. We help LGBTQ+ people in the UK who are experiencing homelessness or living in an unsafe environment.

Founded in 1983, we provide specialist housing advice, advocacy and support for LGBTQ+ people who are homeless or at risk of homelessness. We have specialisms in Mental Health, Domestic Abuse and Supported Accommodation.

We’re a team of caring, driven people, fighting to end homelessness and ensure that everyone has a safe and secure space to call home.

Our Values:

· We are LGBTQ+ informed.

· We are tenacious.

· We are empowering.

· We are collaborative.

· We are inclusive.

What we can offer you:

Whatever stage of your career you may be at, we’ll support you with the training and development that you to reach your goals.

Our benefits include:

· Competitive salary

· Flexible working

· Generous annual leave – 30 days (FTE)

· An additional ‘Stonewall Housing’ day off per year

· Pension scheme

· Employee Assistance Programme

Stonewall Housing’s core hours are between 10:00 – 16:00 and staff can agree regular working patterns with their line manager.

Applying for the role:

No formal qualifications are needed for this role, and we encourage everyone with the appropriate skills, experience and potential to apply. We welcome applications from those who are able to understand and show empathy with our mission and purpose.

We’re committed to building a diverse and inclusive workforce that represents the people we support. We particularly welcome applications from people who are Black, Asian or from other minority backgrounds. We welcome difference whether it’s gender, gender identity or expression, race, disability, age, sexual orientation, religion or belief, marital status, national origin, or pregnancy and maternity status; so please be yourself! Additionally, we particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

For more information about us, please visit our website and follow Stonewall Housing on our social channels.

Equity is important to the success of our team and work. We don’t want any barriers to applying so if you want to discuss particular aspects of our approach, or get a better understanding of whether Stonewall Housing (or this role) is right for you, then please contact John, our Services Manager, on john[at]stonewallhousing[dot]org.

Interesting in researching more about us? If you're looking us up online to help with your application, bear in mind that Stonewall Housing is both a Community Benefit Society and Charitable Foundation. Our company number is IP24277R and our charity number is 1187437. You can find Stonewall Housing Charitable Foundation (SHCF) on the Charity Commission Register, and Stonewall Housing Association (SHA) on the FCA (Financial Conduct Authority) Register.

This role is part of the Wiltshire Adult Domestic Abuse Team, which provides support to people and their families who have been impacted by domestic abuse.

Working within the team, you will work directly with victims of domestic abuse, providing them with support and educational sessions to increase their safety and the safety of any of their children.

Offering support to standard to medium risk victims of domestic abuse, key tasks will include:

• To provide high quality, person centred, trauma informed support to people impacted by domestic abuse.
• Being part of a team providing a whole family approach.
• Support people to increase their personal safety.
• Support people’s personal empowerment to take control of their lives.
• Undertaking risk assessments and collaboratively developing safety plans.
• Give practical and emotional support to families who are experiencing domestic abuse in the community.
• Deliver and facilitate groups for people impacted by domestic abuse, including the Inspiring Families Course (including evening delivery where required).

You will work closely with Children’s Social Care, offering professional consultation regarding domestic abuse cases and attending team meetings where required. You will work closely with local Social Workers to increase the safety and stabilisation of people, by offering specialist domestic abuse educational sessions to the non-abusing parent, either in a one-to-one or group setting.

Key responsibilities:

• Provide a high-quality, person centred, trauma informed service and empowerment to those who need it.
• Manage a caseload of standard to medium risk cases, providing virtual and face to face support.
• Complete an initial assessment of individuals’ and families' needs with corresponding support plans to meet these needs so, preventing escalation of difficulties.
• Triage new referrals, ensuring comprehensive safety and safeguarding advice and guidance on initial contact.
• Undertake regular caseload review meetings with individuals and families during home and community visits to ensure they are fully supported to meet their personal goals.
• Be responsible for running groups, adhering to a clear manual and supporting second facilitators.
• Complete pre and post group assessments.
• Attend regular meetings with Children’s Social Care and offer professional consultation to Social Workers regarding cases involving domestic abuse.
• Assess, manage and review risks to service users, colleagues and self, including the use of the DASH Risk Assessment, and professional judgement.
• Attend Children’s Social Care multi-agency meetings such as child protection conferences and core groups, offering your professional perspective and provide written reports for Child Protection proceedings.
• Work with colleagues, health and social care professionals and multi-agency networks to evaluate caseload needs.
• Improve parents' understanding of the impact of Domestic Abuse on their child(ren) and work with the parent to provide continued support to their child(ren).
• Ensure personal safety and that of service users and other staff at all times.
• Respond to emergencies and crises including access to places of safety.
• Plan and implement activities to promote self-awareness, confidence and participation for service users.
• Enable service users to participate in the design, delivery and evaluation of services.
• Utilise evaluation and monitoring systems to ensure high standards of service are consistently achieved e.g. Insights and Orchards Database.
• Assist clients in attending legal and other appointments where necessary.
• Ensure support provided is accessible to clients in terms of location and times.
• Facilitate and deliver group work to people impacted by domestic abuse, including evening groups on a rota basis.

General Responsibilities:

• Remain up to date and concordant with organisational procedures, policies and professional code of conduct, upholding standards of best practice.
• Attend and contribute to team meetings.
• Contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holidays and sickness where required.
• Undertake agreed training and keep updated on changes in legislation, policy, and best practice.
• To support additional duties at your team managers discretion.
• To cover duty in the event of emergencies or staff absence.

For a full job description/person specification and to apply, please follow the link provided on this website. There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged. 

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

We're looking for a kind, compassionate and resilient Step Down Worker to join our homelessness & complex needs service in Kent.

£25,755.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

The role of a Step Down Worker is to provide ongoing support to IDVA clients where the risk has been reduced to a safer level or where a client is referred into the service as medium/standard risk.. The post holder will provide ongoing support which is bespoke according to need and will work in a trauma informed way providing holistic support to aid client's recovery from abuse. This post will be part of the male IDVA team and will work collaboratively with the IDVAs to manage case loads.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Manage a caseload of clients who have been stepped down from high risk IDVA support
Provide ongoing support with a range of client needs including but not limited to attendance at court hearings, mental health, substance issues, and housing support.
Knowledge of the criminal justice system. Understanding of Marac protocols.
Support clients to obtain orders where needed and any other civil remedies available to them.
Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
Attending all court and Case Management hearings with clients
Carry out administration tasks in line with the role as directed.
Supporting clients to set personalised goals in the form of a Safety and Support Plan.
Assisting in the recording and reporting of customer incidents.
Managing any ongoing risks and creating safety plans when required.
Raising concerns of any increase in risk levels to senior IDVAs.
Attend case management session with IDVA Team Leader
Developing productive relationships with partner organisations to improve service outcomes.
Adhering to lone working protocols and maintaining high levels of awareness in relation to the
health and safety of yourself and colleagues.
Encouraging clients to attend relevant programmes when appropriate.
Ensuring Look Ahead Health and Safety policies and local protocols are adhered to
Adhering to all other Look Ahead's policies and procedures.
Engaging in learning and development activity to increase knowledge and skills.
Undertaking any other duties consistent with the grade and nature of the post as assigned by the IDVA Manager.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organized
Able to apply the right balance of care and support dependant on the needs of the customer
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
Ability to adhere to Look Ahead's professional boundaries policy
What you'll bring:

Essential:

Good knowledge of the issues domestic abuse victims and survivors face.
Desirable:

Previous work with male victims of domestic abuse
About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Main purpose of the job

FearFree delivers services across the South West for victims, children and perpetrators of domestic abuse and victims of sexual violence. We provide responsive, victim focused and trauma informed support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery.

We are delighted to be recruiting for new specialist support workers for our holistic Behaviour Change services across Devon.

Working within experienced and committed teams, the Behaviour Change Advisor will:

· Complete specialist risk assessments (including Respect RIC) and develop personalised safety and support plans.

· Deliver one to one specialist behaviour change interventions.

· Co-facilitate short term and long term group work.

· Promote the service externally and ensure our interventions are accessible.

· Provide proactive, trauma informed and holistic support, with a focus on increasing victim safety and reducing the risk posed by a perpetrator.

· Work within a multi-agency framework to effect change, manage risk and ensure safeguarding of vulnerable adults and children is paramount.

· Offer professional consultancy, training and advice to other agencies on working with perpetrators.

· To work collaboratively with Partner Safety Workers to ensure the safety of the victim is held central.

There is a requirement for evening working – approximately once per week to deliver group work interventions.

FearFree is committed to hybrid working and this role will be a mix of home based and office based in either Exeter or Barnstaple, alongside requiring travel across the county for multi-agency meetings and to deliver group support. Occasional travel to our other offices may be required.

Key responsibilities:

• To join the highly effective teams across FearFree to provide Behaviour Change support to perpetrators of domestic abuse.
• To reduce the risk of reoffending and of harm posed by domestic abuse perpetrators and increase the safety and wellbeing of victims and children.
• To provide perpetrators with an understanding of domestic abuse, healthy relationships and communication, the impact on victims and children and support them to use new techniques and strategies to change their behaviour.
• To ensure the safety and wellbeing of children is paramount, working with our Partner Safety Worker, Children’s Workers and Children’s Social Care as required.
• To complete evidence based risk assessments and safety and support plans for each case. 
• To co-facilitate perpetrator behaviour change programmes, following a clear manual.
• Live and embody the FearFree values – kind, receptive, open, pragmatic, robust and expert.

General

• Work with perpetrators of domestic abuse, offering a targeted service, reducing the risk of serious harm.
• Work with partner agencies within a multi-agency context, ensuring a multi-agency response to risk with a focus on safeguarding.
• Represent the service user voice in a multi-agency context.
•  Attend Multi Agency Risk Assessment Conferences (MARAC) and Multi Agency Public Protection Arrangements (MAPPA) meetings as required.
• Give information and support to service users regarding their other needs and refer them to other support services as required.
• Ensure our service is widely accessible – adapting practice as required to suit individuals.
• Work across a large geographical area to ensure locality is not a barrier to accessing services.
• Deliver training and information sessions to promote our service, and increase awareness and understanding of domestic abuse.
• Co-deliver specialist group-work programmes for perpetrators of domestic abuse, following a clear manual.
• Have a responsibility around safeguarding of both adults and children, maintaining knowledge of appropriate policies and procedures and integrated working.
• Support other agencies in the identification and referral of domestic abuse issues via promotion of service and institutional advocacy.
• Ensure all referrals are clearly logged on our database and all case records are kept fully updated, according to FearFree policies and procedures.
• Attend and engage with case reviews, risk reviews and Treatment Management as required.
• Work closely with Partner Safety Worker and Children’s workers to ensure the safety of the victim and children and a holistic view of risk.
• Manage a caseload ensuring each client receives the appropriate service individual to their risk and needs.
• Support the empowerment of the client.
• Engage with case management supervision.
• Support colleagues in perpetrator services across FearFree as required.
• Contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holidays and sickness.
• Undertake all statutory and mandatory training, as required by the organisation.
• Carry out any other duties that are within the scope, spirit, and purpose of the role, as required.

For a full job description/person specification and to apply, please follow the link provided on this website. The closing date for this role is 5th August, with interviews currently planned to take place on 12th August.

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

We're looking for a kind, compassionate and resilient IDVA to join our homelessness service in Kent.

£26,330.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

The role of an IDVA is to address the safety of victims and survivors at high risk of harm. IDVAs work with their customers from the point of crisis by safety planning and risk assessing using the DASH to ascertain the level of risk to the victim.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Manage client referrals, completing Dash Risk Assessments and obtaining and maintaining all relevant paperwork.
Building supportive, trusting relationships with clients and creating a positive atmosphere.
Knowledge of the criminal justice system. Understanding of Marac protocols.
Regular attendance at Marac and completion of all Marac referrals.
Support Customers to obtain Non Molestation Orders where needed and any other civil remedies available to them.
Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
Attending all court and Case Management hearings with or as a representative for clients.
Supporting clients to set personalised goals in the form of a Safety and Support Plan.
Assisting in the recording and reporting of customer incidents.
Creating a safety plan with clients.
Developing productive relationships with partner organisations to improve service outcomes.
Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues.
Encouraging customers to attend relevant programmes when appropriate i.e Own My Life.
Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
Adhering to all other Look Ahead's policies and procedures.
Engaging in learning and development activity to increase knowledge and skills.
Undertaking any other duties consistent with the grade and nature of the post as assigned by the Service Manager.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organized
Able to apply the right balance of care and support dependant on the needs of the customer
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
Ability to adhere to Look Ahead's professional boundaries policy
What you'll bring:

Essential:

Previous experience managing a caseload
Desirable:

IDVA qualification
About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Do you have experience working with families and children aged 0-13, a good understanding of the needs of vulnerable families and a relevant vocational or academic qualification?

Welcare is recruiting an experienced Family Support Worker to deliver a broad-based preventative support service for families with children up to the age of 13 in partnership with schools, churches, the local authority and other agencies, in the London boroughs of Bromley and Greenwich.

You will be delivering practical and emotional support to enhance the life chances of children who have experienced domestic abuse and social isolation through one-to-one support and group work programmes.  The post requires working with families in person and online remote working.  The office base is in Community House, Bromley.

General Duties:

1. To promote the programmes of work and manage the external and internal referral process including the assessment of need, risk and safeguarding concerns.

2. Hold a caseload of 4 families delivering “whole family” or targeted interventions.

3. Lead and facilitate community group work programmes including 6 #CapeAbility in Schools programme which aims to build resilience and self-esteem for children in key stage 2.

4. Lead and facilitate groupwork programmes for parents such Strengthening Families Strengthening Communities and Child Overcoming Domestic Abuse.

5. Safeguard the welfare of children, young people, and vulnerable adults you work with directly and take appropriate action if escalation is needed.

6. To provide practical and emotional support to families or advocacy and signposting to specialist and universal services where appropriate.

7. Ensuring that the voices and views of children and young people are sought, heard and represented appropriately.

8. Attend designated meetings with multi-agency professionals and act as lead professional where appropriate to support the Team Around the Child/Family or Early Help Assessment (EHA).

Please see attachment for further responsibilities 

We have an exciting opportunity for a Domestic Abuse Caseworker to join the Specialist Domestic Abuse Service based in Rochdale, working 37.5 hours a week.

We are looking for someone who likes to make a difference every day, who wants to support victims of domestic abuse to recover and live a life free from harm, someone who can work effectively within a multi-agency setting to achieve positive outcomes for the victim.

You will be part of a busy team and the first point of contact for all victims who are referring into our services. You must be confident at speaking over the phone and have great IT skills.

If this sounds like you, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & Paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is office based with the flexibility to work from home occasionally.

As a case worker you will provide advocacy & support to victims of domestic violence. You will provide specialist help to reduce the risk of further abuse and prevent escalation. You will contact clients over the telephone to assess their needs and offer support.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing.

FearFree delivers services across the South West for victims and perpetrators of domestic abuse and victims of sexual violence. We provide responsive, victim focused, and trauma informed support and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery.

Following a successful trial in several surgeries, the Interpersonal Trauma Response Service (ITRS) is now being rolled out across Devon, Plymouth and Torbay.  This makes it a very exciting opportunity to take ownership and be part of an innovative new service, delivering real improvements to the local community.

The aim of the ITRS is to improve the health, wellbeing and safety of people who have been exposed to trauma arising from sexual violence and abuse and/or domestic abuse. We provide adults whose health is being negatively impacted by interpersonal trauma with appropriate support. We also provide support to children affected by domestic abuse, and provide people who are using abusive behaviours with appropriate support and interventions.

Your team will provide appropriate training to GP surgeries to improve identification, enquiry and response for patients. The Specialist Children and Young People’s Advisor will work within a multi-agency system to provide trauma informed, proactive, person-centered service for children and young people and their families who have experienced domestic abuse, empowering choice through informed decision making.

Our Interpersonal Trauma Response Service brings together dynamic, passionate and committed individuals who share a common focus on delivering high quality, person-centered and trauma informed support to patient’s referred by partner GP Surgeries across Devon. The team have a responsibility to work with multi-agency partners, building awareness and understanding of domestic abuse.

This is a fixed term role for 12 months.

Key elements of the role include:

· Providing high-quality practical and emotional support and outreach to children and young people who have experienced domestic abuse

· Risk assessing and helping to keep children and young people safe through safety planning

· Ensuring the voice children and young people informs every stage of our support provision

· Delivering educational, time-bound, sessions

· Enabling children and young people to access statutory and other services where appropriate

· Engaging with and supporting the MARAC and MASH process, to ensure that the voice of victims is heard

· Supporting in-house training & refresher training for general practice teams on understanding, recognising and responding to domestic violence and abuse (DVA) and sexual violence (SV).

· To provide ongoing specialist advice and support around DVA and SV to practice teams.

· To encourage general practice health professionals to ask patients about their experience of abuse and respond, record, safety check and refer.

· Manage a caseload and working proactively to support young people and their families

· Facilitating early intervention

· Raising awareness of children and young people’s needs who have been impacted by domestic abuse

· Working with multi-agency partners and the wider FearFree service provision

Key responsibilities:

· Provide a high-quality, person centred, trauma informed service and empowerment to children and young people (CYP), ages 5-18, who have experienced domestic abuse.

· Effectively manage a caseload of CYP clients.

· Completing initial assessments of CYP’s needs.

· Collaboratively develop support plans with CYP to meet their needs.

· Assess and managing risks to services users, colleagues, and self.

· Work with multi-agency partners to meet service users’ needs.

· Have an understanding of multi-agency partners services.

· Work with schools and education establishments to ensure support offered is appropriate, planned and coordinated.

· Uphold, promote and work within safeguarding principles and practice.

· Support CYP to develop an increased understanding of the impact of their experiences. relating to domestic abuse and their awareness of what constitutes a ‘healthy relationship’.

· Respond to crises with a focus on CYP’s wellbeing and safeguarding.

· Support the development of self-awareness, confidence and participation of CYP.

· Support CYP’s participation in the design, delivery, and evaluation of services.

· Ensure resources and services meet CYP’s specific needs.

· Support the development of services and resources.

· To understand and work effectively within a multi-agency framework, consisting of the MARAC and local partnership responses to domestic abuse, in order to reduce the risk for service users and their families.

· Empower service users to make decisions about their life through advocacy and providing information.

· To recognise, respect and address the needs of service users who face barriers when seeking help to access the service, including those from different ethnic and cultural backgrounds, LGBT communities, disabled people, those with complex needs and other groups which services have found difficult to reach.

· Accompany service users, when needed, to other relevant agencies and support them in their interactions with these agencies.

· To work alongside colleagues to deliver a whole family approach, including colleagues in other teams and locations.

· Be proactive with your line manager to carry out periodic case reviews.

· Help maintain accurate and confidential case management records and contribute to monitoring information for the service.

·Attend children’s social care meetings as required, including Child Protection Conferences, Core Groups, Team Around the Family and Strategy Discussions. 

Practice-based work:

· Support  the delivery of DA/SV training to clinicians and non-clinical staff in participating general practices.

· Promote awareness of the experiences and needs of CYP affected by DV/SV, particularly in relation to their health.

· Develop a good relationship with all general practice staff and work effectively as part of the practice team.

2. General

· Remain up to date and concordant with organisational procedures, policies and professional code of conduct, upholding standards of best practice.

· Attend and contribute to team meetings.

· Contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holidays and sickness where required.

· Undertake agreed training and keep updated on changes in legislation, policy, and best practice

· To support additional duties at your team managers discretion.

For a full job description/person specification and to apply, please follow the link provided on this website. The closing date for this role is 11th August, with interviews currently planned to take place on 14th August.

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

This role will be to support the perpetrator intervention across Wiltshire.

You will be primarily based in Wiltshire supporting the Domestic Abuse Serial Perpetrator (DASP) project, providing bespoke specialist support to perpetrators of domestic abuse. The post holder will work as part of the IOM team within a dynamic, fast paced, crisis intervention, advocacy and support service to ensure that clients who show abusive behaviour are supported through every stage of the process of change. Evening appointments are necessary for this post in Salisbury and Chippenham.

In addition, you will support the delivery of the CPR (Choosing Positive Relationships) Domestic Violence Perpetrator Programme (DVPP), which is an intensive behaviour change programme, designed to increase knowledge and understanding around domestic abuse, the impact on children and healthy relationships. The course teaches tools and strategies to help someone change their behaviour. The CPR group will require weekly evening work in Wiltshire.

The post-holder will be expected to work to Respect standards.

Full training will be available for this role. 

Client Based Duties

• Identify and assess the risks and needs of individuals who are abusive in a relationship or other domestic setting, using an evidence-based risk identification checklist.
• Develop personalised risk assessments and safety plans for each service user.
• Advocate for individuals who wish to address their abusive behaviour and show motivation for change with agencies who can help to address the domestic abuse by:
  • Understanding the role of all relevant statutory and non-statutory services available to those who are abusive and how your role fits into them.
  • Providing advocacy, emotional and practical support and information to individuals, including in relation to drug and alcohol, housing, health and finance.
  • Working directly with all key agency partners to address the impact of the abusive behaviour on the safety of high risk victims and ensuring that their safety plans are coordinated.
• Support the client to recognise the abusive behaviour and the effect that it has on their families and assist them in recognising the features and dynamics of domestic abuse present in their situation and help them change unhealthy patterns of behaviour.
• Understand multi-agency partnership structures and work within a multi-agency setting which may include participation at the MAPPA/MARAC.  You will contribute interventions and help design a plan to protect victims and any children, while maintaining an independent role on behalf of your client, keeping the victim and any children’s safety as central to any response. 
• Ensure support provided is accessible to clients in terms of location and times.
• Be proactive with your line manager in carrying out regular case reviews based on a review of risk and abuse which:
  • Feeds back into action planning to further progress, signpost or close cases and;
  • Provides feedback to your clients/agencies.
• Help maintain accurate and confidential case management records and databases and contribute to monitoring information for the service.
• Respect and value the diversity of the community in which the services works in, and recognise the needs and concerns of a diverse range of survivors ensuring the service is accessible to all.  
• Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice.
• Utilizs evaluation and monitoring systems to ensure high standards of service are consistently achieved e.g. Orchards Database.
• Deliver high-quality group work, working in co-operation with your co-facilitator and following a clear manual.
• Have an appropriate attention to data, providing feedback to CPR , your line manager, FearFree and commissioners.
• Work at all times to Respect standards.
• Work closely with other FearFree staff to ensure appropriate support and attention is given to the victim’s needs and those of any children involved.
• Respond proactively to safeguarding concerns, working in partnership with Children’s and Adult’s Social Care.

Working with other agencies

• Work alongside other project partners to ensure that all elements of the project are incorporated into working practices.
• Work in a multi-agency framework to support perpetrators to change their behaviour and help victims and families access relevant support.
• Participate and prepare reports
• Prepare reports for FearFree management as requested.
• Comply with data protection legislation, confidentiality and information sharing policy and procedures and all legislation connected to your work.
• Support colleagues and partner agencies, through awareness raising and institutional advocacy, in order to provide the best possible service for those who are abusive within a family setting.

General

• Work at all times in accordance with the requirements of the Lone Working Policy and Procedure.
• Attend and contribute to team meetings.
• Update written and computerised records with accurate and clear information.
• Contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holidays and sickness.
• Undertake agreed training and keep updated on changes in legislation, policy and best practice.
• To engage in supervision, annual appraisal and induction training.

Responsibilities

• The post holder will deal with highly confidential information relating to vulnerable people.
• Ensure security of data, especially sensitive personal data, in line with the information security policy
• Work within FearFree’s Policies and Procedures at all times.
• Responsible for security of client information and mobile phone while out of office.
• Employees have responsibilities in respect of health and safety.  In particular they will:
  • Co-operate at all times with management in the implementation of and adherence to health and safety policy and procedures;
  • Take reasonable care for their own safety and for the safety of others who may foreseeably be affected by their actions at work;
  • Not intentionally or recklessly interfere with or misuse anything provided for the purpose of health and safety at work;
  • Report all health and safety concerns to line managers;
  • Assist with the completion of the risk assessment programme.
• Any other duties that may be reasonably required.

It is essential that the post holder is able to respond flexibly to changes in the requirements of this post. This role outline is therefore a guide and not an exhaustive list of all responsibilities the post holder may have over time.

For a full job description/person specification and to apply, please follow the link provided on this website. 

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

We’re looking for someone who is proactive and empathetic with experience and knowledge of housing and homelessness advice and working with vulnerable families. Join Shelter as a Housing Rights Worker and you could soon be playing a key part in standing up to the housing emergency.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

About the team

Our London hub specialises in providing housing advice and emergency homelessness work, intensive support to families, people experiencing domestic abuse and people experiencing multiple disadvantage. We provide front line support to over 5,000 people a year and work to bring about systemic change with the ultimate aim of people being able to live securely in suitable, safe, affordable homes.

Based in Hackney, the East London Family Service supports families with complex needs, preventing homelessness and helping them to access safe and affordable homes. The team also support the community to address systemic issues that may prevent families from sustaining a home, providing targeted advice sessions in community settings, with the aim of building capacity within communities to campaign on housing issues.

About the role

As a Housing Rights Worker, you will deliver high quality housing advice and advocacy to families with the ultimate aim of helping them thrive in their communities. Your work will be in line with London Hub’s priorities of improving the practice of local authorities and Registered Social Landlords and focussing on households disproportionately affected by the housing emergency. Working alongside people who are experiencing homelessness and bad housing to identify issues facing local communities you will deliver casework to families to resolve their housing situation as well as engaging with community groups, local organisations and individuals to understand the housing issues in East London and raise awareness of people’s rights.

In your community work you will ensure that people with lived experience of homelessness have opportunities to share their stories, give their views and have their say in the design and delivery of Shelter services. Offering day to day support to volunteers, providing learning, shadowing and mentoring and being a consistent role model for our values are also key aspects of the role.

About you

You will be able to work with individuals and communities including people with lived experience of homelessness. You will have experience and knowledge of housing and homelessness advice and advocacy as well as the ability to carry out casework related interviews, maintain detailed case records, advise and support your clients to make informed decisions. You have a strong track record of delivering group workshops and presentations and collaborate with others to get the job done.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Community Key Worker

Salary:             £22,000 - £26,000 (outer London) 

Location:         Covering areas within Essex. Once a week in Waltham Cross

Contract:         Fixed term until March 2025 (with possibility of extension)

Hours p/w    Full Time 35hrs per week

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.  

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police & Prison Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending.  We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community. 

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability. 

About the role:

Are you an excellent relationship builder who can work with women and a diverse range of delivery partners to ensure that she meets her potential and successfully progresses through and beyond her probation supervision? Can you meet a women wherever she is at in her journey and work with her to create an individualised support package that gives her the best chance of breaking the cycle of offending?

Are you looking for a dynamic and rewarding role working for a feminist organisation who understand that supporting women in the criminal justice system requires a specialist and gendered approach? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability? 

In your role as a Community Keyworker, you will be working with women involved in the Criminal Justice System; those on Probation in the Community and those women being released from Prison as part of their Post Sentence Supervision; providing some in-reach and ‘Through the Gate’ support. You will be working in a team of Community Keyworkers in your region. Each Keyworker will provide holistic one to one community support to women with a variety of needs.

About You:

Are you a strong believer in advocating for others? Are you empathetic, patient and determined? Then this opportunity could be right for you.

The Minerva London service provides holistic, trauma-informed support for women in touch with the Criminal Justice System. We do this through offering dedicated one to one support, safer women’s centre spaces and specialist interventions and partnerships.

To be successful as the Community Key Worker you will need the below experience and skills.

You will be working in a supportive, friendly, and welcoming team whilst having oversight of a caseload of women, who may be under the supervision of the National Probation Service or in custody, enhancing the offer of holistic support and advocacy services available to them throughout their journey.

Building relationships with other statutory and non-statutory agencies in local communities is vital to build referral pathways and provide a whole system approach to supporting individuals.

To carry out this work you will meet women in the community in your designated borough and co-locate with other agencies including the National Probation Service, as well as regularly attending Advance’s North London vibrant Women’s Centre/office space.

You will be a creative self-starter who will support the service and look for innovative solutions to support clients with complex needs. You are confident professional relationship builder and has good awareness of Safeguarding procedures. Strong Administration skills and understanding of compliant behaviours also experience of supporting. With good knowledge of the criminal justice system and awareness of other support provisions.

How to apply:

Please submit your up-to-date CV with a supporting statement to our email

*With the full job title you are applying for in the subject*

• Closing Date for Applications: 14th August 2024 @ 23:59
• Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate

What we can offer you - Employee Benefits: 

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) if working a 35 a hour week.
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways 

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please contact us via the Advane website and the Talent Acquisition Team will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.  

We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks.  We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.

ABOUT THE ROLE

We're hiring a specialist women’s refuge, Service Manager. Someone who really cares about the rights of women and their children to join our new service in West London. This role is an opportunity for a leader to support and manage a refuge accommodation for women and children surviving domestic abuse many of whom are living with trauma . 
The service provides a much needed safe space and support for women to feel empowered in their healing journey and to feel secure in their independence, strength and skill. The successful candidate will support in leading the service which spans over 3 buildings and will develop their team which consists of support mentors and children and family workers. We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way. 

You will the have overall responsibility of your service and team, aiming to deliver a high quality, trauma informed service to your residents. Your role is to ensure full contract and regulatory compliance whilst being a role model/leader for your team to achieve KPI's and other requirements as per the service needs.

Shift/Working pattern: 37.5 hours a week in service Monday to Friday 9am to 5pm, you may also be required to work outside these hours as per the service requirements and needs. You will also take part in our on call service. 

Benefits, including Non-Contractual Perks

• 25 days annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• Be part of a person-centred organisation! 

ABOUT YOU

The successful applicant will have keen knowledge of the needs of women experiencing domestic abuse and will have strong leadership and team development skills.

We are an organisation which embraces differences and encourage our staff to bring their professional but authentic selves to work! We're looking for someone who is driven to provide high quality, effective, and person centred support to staff, colleagues, residents and participants, someone who thrives working in a team but can also work independently using their own initiative! You need to be confident in leading a motivating a team, being able to be proactive and adaptable and maintain a high morale within the service. We look for compassionate, supportive and empowering leaders who are comfortable working in a fast-paced and constantly changing environment! If this sounds like you, take a look at our full JDPS and apply now!

OVERVIEW OF KEY RESPONSIBILITIES

Line Management and Leadership

• Provide high quality support, leadership and line management to staff, offer guidance, support, and advice to the team and support them to perform to the best of their abilities.
• Provide leadership and management throughout the full employee lifecycle.
• Hold regular one to ones and team meetings to support effective teamwork and communication. Facilitate a culture where constructive challenge is welcomed.
• Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment.

Service Delivery

• Manage the overall day-to-day operational delivery of your service, working directly with your team, colleagues, residents and participants, as well as other stakeholders to provide a high-quality, holistic service which meets the needs of our residents.
• Ensure service responsibilities and requirements are carried out effectively. This includes but is not limited to; welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery.
• Support the team to carry out their day to day duties and responsibilities, offer guidance and support as necessary. 
• Work proactively to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct.
• Empower residents and participants to make decisions to take control over their lives, by creating an enabling environment.
• Be part of the operational on-call Rota for providing out-of-hours support across the operations directorate.

Risk Management

• Follow relevant risk assessment and management procedures, share relevant information with others as necessary.
• Ensure all case recording and information is accurately recorded in a timely manner, ensuring confidentiality and GDPR.
• Champion, and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team.

Property and Housing Management

• Ensure the accommodation in which residents live is clean and maintained to a high standard
• Ensure all repairs and maintenance issues are correctly reported and managed through to completion.
• Ensure a provision of high quality housing management service is provided to residents. 

Financial Management

• Manage the service budget and review monthly management accounts: Set budgets and ensure resources are maximised.
• Promote effective cost control mechanisms and other financial activities.
• Maintain financial management within the service.

Other

• Some of what else is included: Contract management and Internal auditing, admin, and general other duties as required. 

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please refer to the JDPS attached for more information.

KEY CRITERIA

What we are looking for:

• It is an occupational requirement that the post holder is female
• Knowledge of the needs of women experiencing domestic abuse and will have strong leadership and team development skills.
• Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
• Experience of working with and engaging with diverse groups of people from varying backgrounds
• Previous experience in people management and development
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software.
• Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
• Understanding of Housing Management, including voids and evictions

What we would like, but not essential:

• Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

WORKING FOR US

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Our Values

Ambition – Eager to succeed and to accomplish as much as possible for our people

Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential

Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff

Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Summary

Salary: Starting salary at £24,525.54 - £27,597.03 (depending on experience)

Hours: 35 hours per week

Location: Birmingham (at MWNUK offices)

Job Type: Permanent (subject to funding)

Deadline: Midday on Friday 2nd August 2024

Interviews: Week commencing Monday 12th August 2024

Start Date: Monday 19th August 2024

 

About Us

Muslim Women’s Network UK (MWNUK)  is an award-winning national charity based in Birmingham working to advance equality and social justice for Muslim women and girls. MWNUK achieves its aims through research, campaigning, training, engaging with its membership, evidence-based advocacy, and by operating a culturally sensitive helpline and counselling service.

 

Who we are looking for?

A highly motivated and organised individual who is passionate about women’s rights and has management experience of leading a small team, able to plan ahead, work with minimal supervision and able to use own initiative.

 

Job Description

 

Purpose of the Role

The Helpline Manager will manage and provide support and advice to a team of Helpline Support / Case Workers and Helpline volunteers who will be handling calls. The role will also include occasionally providing helpline cover during staff shortages. The helpline supports women on more than 45 different issues with the majority of call related to various forms of violence and abuse as well as mental health and wellbeing.

The Helpline Manager will be responsible in ensuring that the service continues to be culturally sensitive and be able to respond to a diverse population of women with complex needs. A significant part of the role will encompass managing staff / volunteer rotas, monitoring staff performance, identifying and managing safeguarding issues, ensuring that the helpline database is being maintained and providing helpline data to other staff. The role will also include attending external stakeholder meetings and raising awareness of the helpline service. The Helpline Manager will also have some involvement in other MWNUK projects, services and activities as required. The role requires a proactive, organised and practical approach to ensure MWNUK’s projects are delivered effectively and efficiently, providing high quality support and customer service across the organisation, both internally and externally.

 

Main responsibilities

· Supervising the Helpline team of 11 staff (however this is equivalent to 3 full time staff per day only) and ensuring there is sufficient helpline cover and monitoring their wellbeing.

· Recruiting and training helpline volunteers and staff with the support of senior management and ensuring their development needs are flagged up.

· Monitoring performance of helpline staff through monthly supervision meetings and annual appraisals.

· Identification, handling and recording of all safeguarding risks and issues for both children and adults, including in instances of domestic abuse, forced marriage, honour-based violence, sexual abuse, self-harm, isolation, housing, marriage and divorce etc.

· Reviewing helpline cases before they are closed ensuring the data has been properly recorded.

· Monitoring helpline data and identifying any trends and sharing them with senior management and the Advocacy Officer.

· Maintenance of accurate records, online databases, filing systems and computer files and gathering of statistics as required by the Operational Director and / or CEO and external evaluating consultant.

· Maintenance of all information in line with confidentiality and data protection policies while observing professional boundaries at all times.

· Holding monthly helpline team meetings and sharing learning as well as identifying and sharing interesting cases with senior management and the Advocacy Officer.

· Attending external meetings e.g. MARAC meetings, engaging with police and social services.

 

Other duties

· When required (i.e. when there are staff shortages) provide cover on the helpline and respond to phone calls, emails, texts and webchat in a faith and culturally sensitive manner.

· Keeping up to date with helpline issues such as forced marriages, domestic violence, honour-based violence, sexual violence, female genital mutilation, mental health, discrimination and women’s rights – including assisting with projects and services on these issues.

· Promoting the helpline’s services to a range of stakeholders.

· Occasionally (if required) delivering training workshops and leading discussions online and in schools, colleges, and community organisations on issues such as forced marriages, domestic violence, FGM, honour-based violence, child sexual exploitation etc.

· Carrying out duties to support to the Operational Director and / CEO.

· Attending training as required.

· Undertaking outreach work if required.

Person Specification

· Strong experience of dealing with minority ethnic women particularly from Muslim communities who have suffered domestic violence and other forms of abuse such as forced marriage, honour-based violence, sexual violence, mental health issues etc.

· Knowledge of key issues that will arise on the helpline such as domestic violence, forced marriage, honour-based violence, sexual violence, mental health, hate crime etc.

· Strong experience of identifying and handling safeguarding issues for both children and vulnerable adults.

· Experience of managing, supporting and supervising a small team.

· Second language such as Arabic, Bangla, Punjabi or Urdu.

· Excellent IT skills (word processing, databases, spread sheets and Outlook).

· Able to build relationships with whilst maintaining professional boundaries.

· Proactiveness, enthusiasm and commitment along with an honest and trustworthy approach to the role.

· High level of professionalism when dealing with internal and external stakeholders.

· Strong organisational and interpersonal skills with solid communication skills – written and verbal.

· Experience of effective teamwork i.e. listening (including taking on feedback), being respectful and instilling confidence and motivation into staff and volunteers.

· Ability to work independently without supervision and being able to use initiative.

· The ability to work in a positive manner, under tight deadlines.

· Understanding of and adherence to confidentiality and data protection issues and an understanding of maintaining professional boundaries.

· Understanding and knowledge of the voluntary / non-profit women’s rights sector.

· Drive and willingness to go above and beyond role and be able to demonstrate a commitment to women’s rights.

Application Process

· 1st Stage: Please email your current CV and a cover letter outlining your suitability for this role  by midday on Friday 2nd August 2024.

· 2nd Stage: Shortlisted individuals will be invited to attend an interview in week beginning 12th August 2024.

(Please note we will be unable to provide feedback at stage 1 of the application process)

Further Information

· Basic DBS clearance is required.

· If successful, references will be requested. To help speed up the process please include references in your CV.

· Please note that in accordance with The Equality Act 2010 (Schedule 9, Part 1, Paragraph 1), this post is open to women only.