Disability Jobs
This is an exciting opportunity for an individual with demonstrable research and development experience to play a key role supporting the delivery of our Diocesan strategy, Southwark Vision 2024-2035, Christ Centred Outward Focused. As a result of a successful application for funding from the national church, the Diocese of Southwark has launched the Southwark Diocesan Investment Programme (DIP) - a multifaceted, integrated and transformational programme designed to help resource and implement Southwark Vision and further mission, ministry and growth in parishes across the Diocese.
The DIP Research and Development Officer will be a member of the Diocesan Strategic Development Unit working specifically on researching and developing different workstreams for this exciting new progamme as it starts and also contribute to the existing strategic development funded projects coordinated through the Strategic Development Unit.
About you
- Excellent attention to detail and accuracy in work, with strong organizational and time-management skills.
- Self-motivated and able to work independently, as well as part of a team.
- A flexible and adaptable approach to work, with a willingness to learn new methodologies or techniques.
- Demonstrated commitment to ethical research practices and maintaining confidentiality.
- Proficient in data analysis, with the ability to interpret complex datasets and produce clear findings.
A good understanding of the structure, breadth and dynamics of the Church of England will be important, along with the desire to serve our churches and support a fruitful future.
Are you interested in applying? Please view the Job Information Pack for full and further details about the role, including shortlisting and interview dates.
About us
The Diocese of Southwark is one of the 42 dioceses of the Church of England, created in 1905 from part of the ancient Diocese of Rochester. The Diocese covers South London and East Surrey, is one of the largest Dioceses in the Church of England and the most diverse, and is divided into three episcopal areas: Croydon, Kingston, and Woolwich. It has the London home of the Archbishop of Canterbury and has the centre of the Church of England in the diocese, Lambeth Palace. Today the Diocese ministers to nearly three million people over an area of 317 square miles through its 293 parishes and 105 church schools, educating more 37,000 young people. The churches offer welcome, care and dignity to their parishes, supporting those in education, hospitals and prisons, and pioneering communities seeking to reach out and serve in new ways.
Equal Opportunities
The Diocese has a strong commitment to equal opportunities and will not discriminate on the grounds of race, nationality, age, sex, disability, marital status, sexual orientation, religion or belief. Its employees are expected to abide by the Equal Opportunities Policy which embodies these principles.
Welcome to the Diocese of Southwark, where we seek to be Christ Centered Outward Focused in all we do.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position Title: Project Manager (Shamil Project, Amman, Jordan)
Appointment: Long-term Consultant or Fixed-Term Employee
Contract Type: Consultant Contract or Full-time Employment Contract
Contract Term: Commencement date immediate to May 31, 2027
Location: Amman, Jordan
Total remuneration: Attractive base payment commensurate with experience plus deployment package
Reporting to: Team Leader for Shamil Project
About Shamil
Shamil: Technical Assistance for Comprehensive Social Protection is a core component of the United Kingdom’s £95 million, 5-year programme: Strengthening Societal and Economic Resilience in Jordan (SSERJ). The goal of the SSERJ programme is to support the Government of Jordan to build an inclusive and sustainable social protection system.
Shamil is a four-year project, beginning in June 2023 and expected to finish in May 2027. Shamil aims to help Jordan develop a social protection system that helps all individuals address risks across the lifecycle and from shocks; empowers women and persons with disabilities; and generates economic growth and a stronger social contract.
Shamil is implemented by Development Pathways, in partnership with Arab Renaissance for Democracy and Development (ARDD) and MMIS Management Consultants.
Purpose
The Project Manager will be responsible for managing and coordinating the effective delivery of Shamil, Development Pathways’ flagship social protection programme in Jordan.
The post holder will report to the Shamil Team Leader and support the management of Shamil’s overall workplan and operations. They will play a critical role in managing Shamil’s budget, financial and procurement procedures and financial reporting alongside day-to-day operations.
The Project Manager will be responsible for overseeing the Shamil project workplan and ensuring that team members deliver their tasks on time and on budget and will play a pivotal role in overseeing the processes for contracting and coordinating the work of a pool of international and national consultants providing technical assistance to Shamil. This post requires the person to employ the principles of adaptive management as and when required to respond to challenges as they emerge but at the same time be aware of cultural sensitivities.
The Project Manager will be a member of Shamil’s Senior Management Team and represent Shamil with the FCDO and other external stakeholders as required.
The role will line manage direct reports.
The post will be located in Amman, Jordan.
Main Responsibilities
Project Management (65%)
· Overall management of Shamil’s workplan and budget, in coordination with the Team Leader and Shamil Senior Management Team.
· Ensure Shamil’s activities are managed on time, on budget and compliant with the overall contract governing the project.
· Oversee Shamil’s workplan and coordinate processes for approving new activities via drafting and budgeting of Tasking Orders.
· Manage the process for approving any contractual changes with FCDO and ensure clear documentation is in place to support overall contract management.
· Ensure clear processes are in place to support the project team to deliver their tasks and responsibilities effectively and efficiently.
· Collect, analyse and report against project delivery and financial data on a regular basis, supporting additional deep-dives into project progress and challenges.
· Manage day-to-day relationships with internal team members, consortium delivery partners and consultants, and build solid understanding of delivery needs and timelines across Shamil’s broad range of activities.
· Ensure capacity is in place to deliver the project, undertake quality assurance processes and contracts against clear TORs.
· Ensure project Duty of Care (DoC) arrangements are in place and all travel follows the agreed travel and security processes.
· Conduct effective due diligence, onboarding and contract management of consultants.
· Lead the production of timely, high quality reports to the client each quarter including coordination of project team inputs, and on an ad hoc basis if required.
· Supervise finance and operations staff.
· Represent the project as required at official events and activities.
Financial and Contract Management (30%)
· Oversee and monitor financial forecasts, expenditure reports and project invoicing, with oversight from the Project Director.
· Provide timely client invoicing and support payment request approvals.
· Ensure Shamil’s financial targets are met and communicate any risks to meeting targets around over/under spending appropriately.
· Oversee management of consultants’ timesheets, invoices and expenses against contracts, and ensure these comply with Shamil project policies related to contracts.
· Ensure any procurement conducted by Shamil is managed in line with client contract compliance requirements and Shamil project procedures.
· Prepare internal project update reporting including finances and resourcing using required management tools.
Continuous operational improvement (5%)
· Provide support to strengthening policies, procedures and management tools for the Shamil project and Development Pathways more widely.
· Ensure appropriate application and compliance with Shamil operational policies and procedures as laid out in the Shamil Project Operations Manual, and update as needed.
· Coordinate with the wider project team to ensure technical capacity is well planned across Shamil’s different activities.
· Support effective knowledge management across Shamil and Development Pathways, based on project reporting and management activities.
· Signpost colleagues to relevant project management tools and processes, when required.
· Provide training to staff on key policies and processes around project and financial management.
· Support coordination of the close out of the programme during the exit phase.
· Provide ad hoc input to evolving organisational requirements as directed by the Team Leader and Project Director.
Required Skills
The Project Manager will require the following combination of applied skills, knowledge and behaviours to successfully contribute to team goals:
Essential
· An undergraduate degree in a relevant subject.
· At least five years’ experience working within international development, research and/or the consultancy sector.
· Demonstrable experience in project management and/or operations, ideally within an international development setting.
· Strong financial management skills and experience managing budgets above £5 million.
· Ability to analyse and effectively use financial information.
· Experience of working with delivery partners including procurement and contract management.
· Excellent communication and interpersonal skills are essential with a demonstratable ability to work within a diverse, multicultural team with strong cross-cultural skills and sensitivity.
· An ability to build, develop and maintain relationships with a variety of stakeholders, showing diplomacy, sensitivity and decisiveness.
· Ability to prioritise, plan and organise workflow to tight timeframes, handle multiple tasks and be flexible with changing priorities.
· Proven ability to resolve problems, anticipate barriers and create practical solutions including proactive response to managing delivery risks.
· Fully capable with Microsoft Office and an aptitude for digital tools.
· Excellent attention to detail and the ability to ensure high quality standards for a variety of written and financial outputs.
· Line management experience.
Desirable
· Experience working with the UK Government as a client or funder including familiarity with FCDO budget and financial reporting tools.
· Familiarity of working within consortium projects.
· Arabic language.
How to apply
We invite interested candidates to please apply for the post by including all of the following:
- A cover letter explaining:
- Why you are applying for this position,
- How you would meet the selection criteria for the post of Project Manager for the Shamil Project, and
- Your payment or salary expectations
- A detailed CV (curriculum vitae) specifying your qualifications, education, and relevant work experience
- All applicants will be required to specify their nationality and if they have the right to work in the UK or Jordan.
Closing date for this post will be the close of business on November 15, 2024.
Applications should be submitted by email.
Applications will be reviewed on a rolling basis and we retain the right to close this role without notice.
Due to the high number of applications expected, unfortunately only short-listed candidates will be contacted.
If you wish to know more about Development Pathways, please visit our website where applicants can also note the Privacy Notice.
Development Pathways is an Equal Opportunity Employer. We celebrate and support
diversity and are committed to providing a work environment that is inclusive and free of
discrimination and harassment. All employment decisions are based on individual
qualifications and abilities without regard to race, colour, religion, age, sex, sexual
orientation, gender identity, national origin, family or parental status, or disability status.
The client requests no contact from agencies or media sales.
About Outward
For more than 45 years, Outward has provided high-quality support and care services to vulnerable people in London. We believe in engaging, enabling, and empowering the People We Support to make positive choices and live the lives they want.
About the Role
We are looking for Support Workers for two full-time 38 hours per week and one part-time 30 hours per week for our Enfield Supported Living Services which provide 24 hour care and support to people with learning disabilities and mental health.
We are looking for enthusiastic, creative and committed individuals to join the teams. If you feel you can bring a fresh approach, some new ideas and a commitment to supporting vulnerable people to have genuine control over their lives, play an active role in the community and develop as individuals then we want to hear from you.
As a Support Worker your duties will include:
- Provide support to individuals in line with agreed support plans
- Coordinating packages of care and support for individuals and supporting individuals with reviews of support and any needs for long term care or support.
- Demonstrate good IT skills, and be able to record information clearly and professionally
- Good verbal communication skills; be able to liaise professionally with a range of external stakeholders, care managers, health professionals, other services and providers of support, and family members of customers.
- Delivering a service that promotes and supports choice, empowers individuals, helps people take control of their own support and care, and increases their independence and self-determination.
- Putting the person we support at the heart of your work, promoting each individual’s needs for independence, well-being and dignity
- Flexible approach to working shift patterns, which will include evening and weekend hours, and bank holidays.
Positive Behaviour Support
Outward Housing supports people who are known to present behaviours of concern by using the Positive Behaviour support model because PBS puts the person first.
PBS is pro-active and the main focus is getting the environment right for the individual, rather than responses/reactions following challenging behaviour and on better supporting the person through improving their quality of life.
PBS approaches are based on a set of values of enabling inclusion, choice, participation and equality of opportunity. PBS is about working in partnership with the person, their family, staff and professionals.
Existing knowledge/experience in following the PBS approach would be beneficial but not essential as we do provide extensive training. A shared value of understanding and supporting a person’s behaviour and finding ways to work with them to improve this is essential.
Employee Benefits
We value everything our support workers do for the people we support, so we provide a great benefits package:
· 25 days Annual Leave excluding Bank Holidays (Pro-rata for part-time)
· Computing scheme
· Credit Union scheme
· Cycle-to-Work scheme
· Death in Service Benefit
· Health Assured – Employee Assistance Programme
· Eye Care Vouchers
· Flu Jab Reimbursement
· Long Service Awards
· Pension Scheme
· Purchase Additional Annual Leave
· Refer-a-Friend Scheme
· Retirements
· Loans (Including season tickets and parking permit loans
· Blue Light Card
Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. This post involves working with or having access to adults at risk and/or their records, therefore we will require an Enhanced Disclosure from the Disclosure and Barring Services for successful candidates. This will be fully subsidised by Outward.
How to Apply
If you think you have the necessary skills and the right attitude please complete an Application form by following the link below. Please details how you feel you meet the requirements of the post by referring to the job description.
The closing date for all applications is on 11th November 2024
Interviews will be held week commencing on 20th November 2024
We are committed to equal opportunities and welcome applications from all sections of the community.
At Outward, we support people with learning disabilities, people on the autism spectrum, older people and young people at risk in their homes.
Team Administrator - Programme Funding & Partnerships Team
Contract: Permanent, Full Time, 35 hours per week
Salary: £27,679 - £29,063 with excellent benefits
Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.
About WaterAid:
Want to use your skills in administrative support to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?
We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.
Join WaterAid as International Programmes Team Administrator to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.
About the Team:
The WaterAid Programme Funding & Partnerships team within the International Programmes Department. The team contributes to WaterAid's mission by cultivating and securing income from donors for all of WaterAid's programmes globally.
About the Role:
As our Team Administrator you will support the management team in the Programme Funding Department by organising diaries, meetings and travel. The role also plays a key administrative function across the team by tracking budgets, supporting managers in recruitment and onboarding and ensuring team internal and external communications materials are up-to-date.
About You:
This is a varied role and will suit someone who thrives in a busy environment and across cultures and timezones, enjoys varied tasks, and has extremely strong administrative and time management skills.
To be successful, you'll need:
- Demonstrable experience within an office or similar working environment using similar skills.
- Excellent administrative skills to include diary management and minute-taking.
- Adept with systems/computer packages including using Microsoft Office packages and the internet.
- To have a methodical approach to work with the ability to initiate, implement and complete multiple tasks to a high standard and with minimum supervision.
Although not essential, we also prefer you to have:
- Experience of providing executive administrator support to a busy department head/senior manager
- Experience of working/living in an international environment across cultures
- Interest or experience in the charity sector and/or international development
Closing date: Applications will close at 23:59 on November 18th 2024. Availability for interview is required on Friday 22nd November.
How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format.
Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.
Our Benefits:
- 36 days' holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days annual leave
- We offer a generous pension plan with employer contribution of up to 10%
- Wide range of flexible and agile-working arrangement
- Season Ticket Loan
- Free annual eye tests
- Pay as You Give charitable giving scheme
- Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
- Sabbaticals
- Volunteer Day
Our Commitment
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.
Full-time (or 0.8), based from home, with on-site activity that requires regular UK-wide travel. NDTi are happy to talk about flexible working.
About NDTi
NDTi has been working with communities, government, health, and social care professionals for over 30 years to ensure that people with disabilities of all ages are given choice and control over their own lives.
Our organisation exists to make change happen by celebrating what’s possible, supporting changemakers and building self-determination. Our work always focuses on wider life outcomes. We want disabled and older people to enjoy the same life course and opportunities as everyone else – education, paid work, a place of their own, fulfilling personal relationships and a chance to contribute to their communities.
Purpose of the role
As a member of the research and evaluation team, the Evaluation and Learning Lead is responsible for the development, co-ordination, delivery and impact of NDTi’s commissioned, grant and trust funded evaluation and learning work. The post holder will manage and deliver a portfolio of evaluation and learning projects and will contribute to wider programme activities as required.
The person NDTi appoint to this important role will:
- develop, lead and deliver evaluation and learning projects and act as liaison for staff and associates involved in delivery of NDTi’s evaluation work.
- identify and share learning and insights generated by our work, showcasing the team’s innovative approaches, partnerships and achievements.
- design and develop evaluation and learning methodologies and materials, maintaining a consistent and high-quality approach to R&E work across NDTi.
- maintain a steady pipeline of opportunities, negotiating, securing and project managing a range of evaluation and learning contracts.
- ensure that our evaluation and learning work is co-produced with a range of stakeholders, including people with lived experience.
- establish and maintain diverse networks, generating new contacts and work opportunities for yourself and others in NDTi.
- ensure that NDTi’s evaluation and learning work is impactful and influential.
Key activities
Delivering evaluation and learning projects
Day to day, the Evaluation and Learning Lead will project manage and deliver a portfolio of evaluation and learning projects ensuring that each is delivered on time, within budget and to the expected high standard.
Securing and managing contracts
- develop and invest time in nurturing diverse contacts, partnerships and relationships to ensure that NDTi’s evaluation and learning work has a significant and positive profile, influencing attitudes, and changing policy and practice in order to make society more inclusive.
- identify opportunities for, and lead on, the development of proposals and tenders to ensure delivery of NDTi’s mission.
Organisational and other responsibilities
- represent NDTi nationally, regionally, and locally in various networks and forums.
- ensure NDTi is presented as a values-driven, innovative and high-quality organisation that is up to date with policy and practice and delivers effectively.
- work proactively with colleagues and teams across NDTi.
Success in the role
The person NDTi appoints to this role will:
live our values:
NDTi is built around our desire to improve the rights and lives of those who are often excluded from the opportunities in work, community, and life that many take for granted. You will share our values around rights and equalities, enable people with lived experience to be part of our work, and ensure that work is focused on really making a difference in people’s lives.
be innovative:
Bringing in new work through proposals, bids and grant applications is key to this role. The postholder will bring their expertise and connections to build the NDTi portfolio of work around ageing and older people so that it has a range of projects of different types, and clearly moves towards our strategic ambitions.
have external influence and impact:
We exist to create change and build evidence. You will be able to gather evidence, work with people and partners, and deliver work which influences positive change and has a tangible impact.
be organised:
The role will involve managing multiple projects and project teams and managing your own workload. Successful postholders will be able to work with a diverse and changing workload.
be flexible:
Understanding and accommodating of changing priorities and being supportive of other team members commitments and capacity challenges.
work well within a team:
The evaluation and learning lead will work as part of the R&E Team. They are expected to contribute to the development of the team and its work.
build partnerships:
Relationships are key, and the person who is great in this role will bring and build connections and generate positive working relationships across sectors that enables collaboration with a wide range of people from different backgrounds and perspectives.
Person specification
Essential (e) and desirable (d) personal attributes and core competencies for this role.
Work experience & qualifications
- At least four years of experience of delivering leading edge practice in relation to evaluation and learning activities (e)
- Minimum of two years’ experience of undertaking fieldwork on evaluation and learning projects in a related field including quantitative and qualitative data collection and analysis
- Demonstrable ability and experience of successfully tendering and applying for funding, developing and sustaining a viable pipeline of future opportunities (e)
- Experience of managing numerous and complex projects of varying size and length for different clients (e)
- Educated to degree level or with equivalent gained through professional experience and achievements (e)
- Values and behaviours
- You will share our commitment, values and belief in NDTi’s mission (e)
- You will demonstrate, understand and apply our workplace values of driving inclusion, being reliable, open and honest, acting with humanity, and being curious and commit to work and act in ways that positively reinforce NDTi’s values and behaviours framework at all times (e)
- You will challenge behaviours and attitudes that serve against NDTi’s values and inclusive culture (e)
- You may have personal experience of health or social services or being a family carer for someone, that you can bring to your role with NDTi (e)
For more information please refer to the attached.
The client requests no contact from agencies or media sales.
At Young Lewisham Project (YLP) we are passionate about food and our kitchen is one of our fundamental focal points which helps to foster connectivity, consistency and cohesion at the Project, as well as amazing breakfast and lunches.
- You will quickly become the go to person with the answers and you will be a role model when it comes to what a great service would look like.
- You will ensure that the ordering, preparation, cooking and delivery of our enticing dishes runs smoothly and the kitchen remains in top condition, tidy and compliant with Food Hygiene Standards.
- You will help to create a menu with the help of our young people to ensure that vibrant, colourful and nutritious meals are provided to perfection.
- When you join us, we want you to bring your strong communication skills, strong teamwork ethos and your positive can-do attitude with you!
- You will also be flexible, positive and creative with a child centred approach.
- You will be expected to work both independently, on your own initiative and as part of a team supported by and offering support to your colleagues. The post holder will be expected to contribute to staff meetings and supervision with their line manager.
- You will also be expected to attend relevant training.
- The role provides good opportunities for development and progression for the right talent.
- YLP is committed to safeguarding and promoting the welfare of young people. Consequently, this post will require prospective applicants to undergo screening appropriate to the post, including checks with past employers and an Enhanced DBS check.
- YLP embeds a strong Safety culture in everything we do. There will be company policies and procedures to follow alongside our Health & Safety practices so it is essential that you will champion this.
- YLP reserves the right to close this advert early if we are in receipt of a high number of applications.
Skills required
- Knowledge of regulations and working within the relevant Food Standards framework
- At least two year’s experience of working with young people in an education or youth and community setting
- Experience in compliance, quality assurance, monitoring and evaluating the service
- Excellent written and communication skills at all levels
- Safeguarding knowledge
- Computer literate
- Good Food and Hygiene Standards
- Organised, methodical with sound decision making ability
- Experience of catering and supervising catering team members
- Exceptional standards in all aspects of food service
- Proven track record in a catering establishment
- Proven track record of continually improving standards
- A positive outgoing disposition and real 'can-do' approach
Main duties and responsibilities:
- To prepare, cook and serve nutritional balanced food with the young people and staff
- To control portions and food cost management.
- Organise and supervise the food service.
- Allocate duties and responsibilities to the rest of the team and provide general supervision/oversight with the young people helping in the kitchen.
- Ordering weekly food stock on line; establishing and maintaining an appropriate stock control methodology.
- Ensure all supplies of food, equipment and cleaning materials are of the right standard.
- To produce menus and food plans with the young people and staff in accordance with guidelines on nutrition and healthy eating.
- Oversee administration of Cooking Open College Network Level 1 and 2 with support
- Cleaning the kitchen, overseeing and maintaining kitchen cleaning schedules
- Compliance and Health and Safety and Food Safety regulation.
- Monitor the performance of young people assisting in the kitchen and reporting any issues to the Operations Manager or line manager.
- Ensure health, hygiene, and cleaning protocols are carried out in accordance with statutory regulations.
- Assist in the control of costs by monitoring and controlling supplies within the budget and by following through with the recommended menus.
- To liaise, as required, with the Operations Manager, Managing Director and others concerned with the running of the services. To attend and contribute to supervision and attend staff meetings
- Ability to maintain confidentiality
- To complete ad-hoc tasks as required
Other general tasks and duties:
- Undertaking such other duties, training and/or hours of work as maybe reasonably required and which are consistent with the general level of responsibility of this role.
- Maintaining personal and professional development in order to meet the changing demands of the job by participation in appropriate training activities aimed at encouraging and supporting staff in their development and training.
Notes:
- The duties listed in this job description are not exhaustive. The service provider reserves the right to alter the job description after consultation to reflect changes to the job or services provided, without altering the general character or level of responsibility.
- The duties and responsibilities in the job description must be carried out in a manner which promotes dignity and due respect for all staff, young people and other stake holders and consistent with the Equality, Inclusion and Diversity Policy of the Project.
All applicants will have to complete application form, after we recieve a CV.
Job Purpose
This is a senior management position, working closely with the joint CEOs and the Board to ensure Graeae prospers artistically and financially.
The Finance Director will be responsible for implementing Graeae’s vision as laid out in the company’s business plan and to achieve artistic excellence, effective development of the company and financial stability. The Finance Director has overall responsibility for the financial management of the company, in liaison with the CEO, and the development and maintenance of financial controls, systems and procedures.
Key Responsibilities
Financial management
1. Lead the financial management and the development and maintenance of financial controls, systems and procedures
- Lead the preparation for annual budgets and project budgets in liaison with the joint CEOs
- Establish and monitor key performance indicators in liaison with the joint CEOs
- Manage the company's overall expenditure, ensuring it is in line with budgets
- Monitor grants alongside the joint CEOs ensuring that all funds are received when due
- Liaise with funders and service partners on the submission of reports on financial and other matters as required
- Ensure Graeae fulfils its legal and funding agreement obligations, including writing and updating franchise applications and business plans.
- Manage the company's payroll and pension scheme
- Manage and review “Access to Work” claims in consultation with the Access Manager
- Prepare papers for Finance Sub Committee and take minutes
- Act as lead officer with the company's auditors, bankers and lawyers and HMRC
- Act as Company Secretary to the Board of Directors and to service the Board and Finance Sub Committee in particular through the provision of clear and accurate financial information to ensure their informed policy and decision-making
Financial reporting
- Prepare quarterly management accounts for presentation to the Finance Sub Committee and Board
- Lead the preparation and filing of annual statutory accounts in consultation with the joint CEOs
- Prepare monthly reconciliations including bank and control accounts, business charge cards and petty cash
- Prepare quarterly VAT returns
- Prepare monthly and annual PAYE/NI returns
- Prepare annual cash flow forecasts and update quarterly.
Other duties
- Line manage the Finance Assistant, delegating all appropriate areas of financial administration
- Provide in-house training for non-financial staff members in budget preparation and monitoring
PERSON SPECIFICATION
Essential
1. Professional qualification or proven significant experience of financial management
2. Experience of software packages, including Word, Excel, Access and a computerised accounts package, preferably Sage 50 Accounts and Sage Payroll.
3. High level numeracy skills and attention to detail
4. Excellent communication skills, both verbal and written. (NB Graeae recognises that this can be achieved by various means, e.g. through a third party communicator)
5. Excellent time management and strong organisational skills
6. Line management skills
7. Ability to contribute as part of a small team
8. Experience of developing and maintaining financial systems and controls
9. Commitment to the implementation of Graeae’s Equal Opportunities & Diversity policies within the areas relevant to the post.
10. Willingness to undertake training.
Desirable
1. Knowledge of current disability issues
2. Interest in/experience of theatre/Arts/Voluntary Sector
British Sign Language skills
The client requests no contact from agencies or media sales.
This is an exciting opportunity to join an organisation providing access to the river Thames for people of all ages, including those with a special need, disability or mental health condition. The River Thames Boat Project offer therapeutic cruises and deliver fun and dynamic educational and learning activities on the river Thames.
The charity was formed in 1988 and registered in 1989 and has shown that enjoying and learning about the river on board their specially adapted and wheelchair-accessible boats, is an exceptional experience. It brings relaxation, health and personal development benefits unique to the river setting, as shown by their many returning clients who rebook year after year. Their boats are moored at Kingston-upon-Thames, and they operate along the river between Windsor and Putney.
The River Thames Boat Project are now looking for a Fundraising Manager to raise the funds to enable them to run cruises and education days on the Thames.
As Fundraising Manager, you will be responsible for growing the charitable income across all streams (grants, foundations, corporate sponsors), maximising members program, establishing a sound data base for fundraising and establishing a volunteer fundraising committee. You will develop and execute a fundraising plan and develop strong relationships with prospective and existing funders. You will research potential trust and foundation funders, write compelling bids and ensure effective reporting and stewardship. You will also be responsible marketing the charity to prospective clients through mailings, social media and other routes.
To be considered for this role, you will need:
- Proven experience in raising income for small to medium size charities from multiple sources with a specific focus on trusts and foundations
- Self - motivated and pro-active with great interpersonal skills to work with staff members, volunteers, trustees, and external funders from individual to corporate donors.
- Proven ability to research funders, write compelling bids and manage relationships with funders
If this role sounds of interest to you and you want to have a chat and review the full job description, please do contact Dominic at Harris Hill on [email protected] or call him on 020 7820 7332.
Salary: £38,000 - £40,000 (FTE)
Permanent, Part-time (3 days per week)
Location: Teddington with hybrid working
Deadline - Applications are being reviewed on a rolling basis, so please send your CV and Cover Letter to Dominic ASAP.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Bank Palliative Care Nurse- Band 6
Location: Richard House Children's Hospice, Richard House Drive, E16 3RG
Salary: £20 per Hour
Hours: Flexible
Benefits: Unsocial hours benefit Pensions auto enrolment
Department: Residential Care
Hours: Part time
Are you an RNC or RNA/RNLD with paediatric experience looking for a flexible opportunity to provide quality, one to one care to children with palliative and complex health care needs?
We are looking for experienced nurses in caring for and delivering high standards of nursing care for babies, children and young people with complex health needs to come and join our fantastic care teams at Richard House Children Hospice.
Being part of our nursing bank is a great opportunity to work as part of our care team, providing a range of personalised holistic services, while working around your own commitments. As well as providing clinical care, you will also develop play and recreational activities to provide appropriate stimulation for the children in your care.
We are looking for nurses who have knowledge and experience of caring for children and their families, are able to communicate sensitively, and will put the needs of our children at the centre of everything they do to create a safe and positive environment.
Based in the multi-cultural borough of Newham, we operate a two-shift pattern of 11.5 hours across the week and weekends. We require applicants to be available to work weekday shifts as well as weeknights and weekends and you must be available for three to four induction shifts which take place on weekdays.
Richard House is committed to the safeguarding of children and vulnerable adults. Successful candidates will be required to undertake a Disclosure and Barring Service (DBS) check.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
Richard House is not authorised to sponsor overseas workers; you will need to have the right to work in the UK to be considered for this role.
REF-217544
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Trusts and Philanthropy Fundraiser
Salary: £29,230 - £32,478 per annum + benefits
Hours: 37.5 hours per week + Hybrid working
Type: Permanent, full-time
Location: Cheadle Hulme, SK8 6RQ
Are you an experienced Fundraiser looking for a new and exciting opportunity? Here at Seashell, we are looking for a talented individual who is passionate about making a difference to the lives of others…
About Seashell Trust
Originally founded in 1823, Seashell Trust is a nationally recognised and registered charity based in Cheadle Hulme, Stockport. The Trust comprises of the Royal School Manchester, the Royal College Manchester, bespoke Residential Care Homes, Outreach Health and Family Services that support over 8,000 people a year. We provide expert education and residential care for children and young adults with multiple complex disabilities including, profound learning difficulties, multi-sensory impairments, mobility issues and neurological disorders like severe autism. Our fantastic services are based all on one-site, which deepens our sense of community for our children and young adults and the Seashell team.
We are currently in the midst of the largest fundraising appeal in our 200-year history which will see our campus become the national centre of excellence for the education and residential care of children and young adults with the most complex disabilities.
In 2015 we raised £10 million to build our residential care facility Sir Norman Stoller Way and in 2023, opened The Moulding Foundation building, a £25 million home for Royal School Manchester. We are now turning to the next phase of the campus development, to build a new £30 million home for our Royal College Manchester. The Ged Mason building is due to open in early 2026.
About the role
Your role will contribute to Seashell’s ambitious plans to grow income over the next five years, so that we can deliver the very best education and care for our children and young adults.
Key Responsibilities
· Raise income in line with agreed personal and team fundraising targets
· Develop and prepare bespoke funding applications for capital, restricted and unrestricted projects
· Maintain and develop existing relationships with small and medium-sized trusts and foundations and support prospecting to grow the portfolio.
· Record financial and other data relating to trusts, foundations and major donors on our CRM, in line with GDPR guidelines.
· Maintain accurate income records and ensure donations are acknowledged in a timely and appropriate way.
· Share project information, budgets and statistics gathered for appeals with the wider fundraising team.
· Ensure student information in funding appeals is appropriate and consented for use.
· Work with the fundraising team to support tours of the campus and host supporters at Seashell fundraising events on occasional evenings and weekends.
What you will need for the role:
· Previous experience in a fundraising role for a charitable organisation.
· Demonstratable track record of income generation through trust and foundation fundraising.
· Knowledge of technology and IT Systems, including Microsoft Office and CRMs.
· Experience of financial management including developing income spreadsheets and raising invoices.
· Excellent communication and relationship development skills.
· Enthusiasm and commitment to giving the children and young adults at Seashell the best opportunities.
What we can offer you:
Our detailed 2-week induction program ensures that all Seashell employees gain the essential knowledge to work within our amazing setting. With our commitment to ongoing training and development through appraisals and supervisions we encourage career progression and development throughout the business.
Other benefits include:
- Use of our on-site gym, fitness classes, and state of the art swimming pool
- Employee discounts
- Cycle to work scheme
- Free on-site parking
- Employee recognition and reward Summer and Winter events.
- Paid Enhanced DBS
If you have any questions about the role or would like to speak to a member of our Recruitment team before submitting your application, please get in touch!
The client requests no contact from agencies or media sales.
Join Pyramid as our Development Manager and drive positive change! We're looking for a dynamic individual to help us shape the future of inclusive arts by growing Pyramid’s revenue streams and public profile. This is a new opportunity to deliver real impact, working in a senior leadership role to secure new funding, build partnerships, and ensure financial stability. You’ll lead on developing grant applications, coordinating fundraising efforts, and managing our public-facing content and profile.
This is a new role at Pyramid which supports business development by focusing on fundraising and increasing public awareness of our work. In this role, you will be responsible for generating, growing, and retaining revenues from new and existing channels (including public and private donations, fundraising events, private sector partnerships and public funding schemes). Liaising with the Director, you will identify and develop funding bids, contracts, and tenders, as well as other sources of income, to enable Pyramid to thrive and grow. You will take responsibility for Pyramid’s public profile, including social media accounts, news articles on its website and press releases, assisted by the Marketing and Communications Officer, whom you will line-manage.
Purpose of the post
- To work alongside the Director and Board of Trustees to develop and implement a revenue generation strategy which grows and diversifies Pyramid’s income streams, supporter base and public profile.
- To support Pyramid’s current and future financial stability by identifying and accessing a wide range of funding streams, including (but not limited to) corporate sponsorship, grants, contracts, commissions, philanthropy, and donations.
- To seek out and initiate opportunities to expand our networks, identifying and engaging with potential new projects, supporters, and influencers.
- To monitor and review Pyramid’s activities in relation to income and impact, and to make recommendations for change and development where appropriate.
- To supervise and collaborate with the Marketing and Communications Officer in developing suitable content to build Pyramid’s public profile, and directly support fundraising efforts by ensuring our website, social media channels and print material are kept up to date with fundraising news and activities that inspire engagement and giving.
- To provide support and insight to stakeholders in setting the future strategic direction for the organisation
- To work with the Director to prepare project budgets and spending reports.
Main tasks:
Strategic
- Responsibility for overseeing and delivering on specific action plans / areas within plans related to business growth and development and monitoring / reporting on progress.
- To monitor and analyse sectoral developments and changes, identifying both opportunities and risks and taking appropriate action.
Financial
- To diversify Pyramid’s revenue streams, with a focus on building unrestricted income.
- To work with the Director to prepare budgets, cashflow forecasts and spending reports, and to present finance information to the Trustees, members, and other stakeholders as appropriate.
- To co-write funding applications and monitoring / evaluation reports with the Director.
- To ensure compliance with funder agreements and that contractual obligations are met.
Engagement
- To work collaboratively with Pyramid’s voluntary Fundraising Team, coordinating and supporting their activities as appropriate.
- To ensure a strong online presence and that high-quality print information is made available for fundraising and business initiatives.
Administrative
- To coordinate the fundraising workload of staff by developing, maintaining, and monitoring the fundraising pipeline and timelines for all sources of income.
- To maintain accurate and comprehensive financial records and documentation relating to funding streams, and income and expenditure.
- To monitor and report on public engagement with fundraising campaigns and strategies.
Operational
- To make arrangements for and at fundraising events, exhibitions, and functions.
- To line manage the Marketing and Communications Officer and be accountable for the day-to-day responsibilities of the Marketing and Communications Officer.
- To attend and contribute to the regular meetings of staff, trustees, and sub-committees as needed.
General
- To carry out any other duties as required, which are appropriate to the nature of the post and its level of responsibility.
- To carry out all duties of the post in accordance with Pyramid Policies and Procedures.
We invest in people with a learning disability, autism, or both, through the discovery, development and disruption of the arts.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
It’s been an exciting year for the CoppaFeel! Marketing team; we’ve had a brand refresh, onboarded new agencies, launched award winning campaigns and grown a partnership with Love Island. And it’s all been in the name of our mission; to ensure all breast cancers are diagnosed early and accurately in young people.
We are looking for an exceptional Head of Content who will be responsible for the management, production and strategic placement of all organic content across CoppaFeel!’s channels. You will help shape CoppaFeel!’s approach to content so that it appeals, resonates with and converts 18 - 24 year olds across digital and social channels.
You will work alongside other Heads of Dept, bringing your expertise and knowledge to leadership discussions to help shape the future of the organisation.
This is a hybrid role, with the expectation that you will attend the London office 2 days per week. You will be required to attend the office for quarterly team meetings, department meetings and in person training, we will provide plenty of notice for when you are required to be in for these purposes.
You will report to the Marketing Director and line manage the Social Manager and Digital Marketing Manager, and you will have exposure to the Senior Management Team.
The role
Duties and Responsibilities
- Work as a valued part of the CoppaFeel! leadership team to deliver the organisational strategy, shape the culture and influence cross departmental ways of working
- Develop a holistic, strategic content approach to digital and social channels (including creators and gaming) that will enhance the annual marketing strategy and drive awareness of CoppaFeel! and our mission amongst 18 - 24 year olds.
- Responsible for creating innovative content that’s insight driven and market leading.
- Put production plans and processes in place that allow us to have year round ‘always on’ organic content (web, email, social).
- Lead and inspire creativity across the organisation with a view to becoming social first in everything we do.
- Work with Digital Marketing Manager to audit CoppaFeel!’s website and third party agencies to research, plan and execute Search Engine Optimisation strategies.
- Establish standards, systems, best practices, and workflow processes for managing the content lifecycle, including requesting, producing, distributing, channel selection, measuring, and retiring content.
- Collaborate with our operations team as we adopt a new CRM database.
- Ensure all content is consistent with brand guidelines and tone of voice.
- Line manage the Social Media Manager and Digital Marketing Manager.
- Ownership of the digital budget and quarterly re-forecasting.
- Contribute to quarterly all staff team meetings
- Ensure rigorous reporting and analysis of social and digital activity to ensure delivery of planned KPIs, with an ambition to be constantly improving and evolving.
Skills, Experience and Qualifications
Essential
- Minimum 5 years experience working in a management level content focused role.
- Demonstrable experience of implementing strategic content plans.
- Knowledge and passion for all things digital and social.
- Line management experience.
- A leader with the ability to develop and motivate a multidisciplinary team to achieve high standards.
- The ability to manage senior stakeholders expectations and cross-departmental content requests.
- An understanding of CoppaFeel!’s 18-24 year old target audience and platforms to reach them.
- Excellent understanding of the ever changing digital landscape, and how tools/AI can help enhance our work.
- Experience developing and managing strong relationships with a range of stakeholders.
- Budget management.
- Experienced in tracking and reporting on campaign success against KPIs and ROI.
Desirable
- Knowledge of the challenges / limitations of working in the charity sector.
- Experience of working for a youth focused brand or charity.
- Experience of managing gaming activations.
Application information
Applications close Monday 18 November 2024.
CoppaFeel! reserves the right to close the vacancy early in the event that we receive a high number of applications before the closing date; we expect a high volume of applications so do encourage early applicants.
Main benefits, Terms & Conditions
Annual Leave: 22 days pro rata (plus public holidays). Additional Leave: 1 day of leave on our Founder’s Cancerversary, birthday leave, plus office closure over Christmas.
A hybrid of office and flexible, working Daily Flexi Time: starting anytime between 8am and 10am. Working from home up to 3 days per week (pro rata).
Training: We have a budget each year for employees training and development plans.
Equality, Diversity & Inclusion Statement
At CoppaFeel!, we support a diverse range of communities and we understand that diversity within our team is central and crucial to meeting the needs of the young people we exist to serve. We strongly encourage applications from Black, and people of colour, LGBTQIA+ candidates, candidates with disabilities, from men, and from those with a lived experience of cancer because we would like to increase the representation of these groups within the charity.
We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We recognise the value in encouraging a diverse range of perspectives, skills, experience and knowledge at the charity.
While the successful candidate will be selected purely on merit, in the event of a tie between two candidates with equal suitability, we may select a candidate with lived experience of the issues we are seeking to address through our work.
We are a Disability Confident Employer and we commit to offering an interview for all applicants with disabilities who meet our required criteria for the role. If you have any accessibility requirements or need any adjustments for the interview process please get in touch. If your interview is at our offices, you can read our access statement here.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ambitious About Autism is a national charity for autistic children and young people. We stand with autistic children and young people, champion their rights and create opportunities. We run specialist education services, and an award-winning employment programme, and children and young people are at the heart of our charity's decision-making, policy work, and campaigning.
Working within our recently awarded Ofsted outstanding TreeHouse School, the
role presents an exciting opportunity for an Educational Psychologist (EP) who wants to use their knowledge and skills in psychology to make a meaningful difference to the lives of autistic pupils. As per the Charity's mission to ‘stand with autistic children and young people', the role involves prioritising outcomes that are meaningful and important to the children and young people in Treehouse School. It involves supporting reflective practice within the teams around the pupils, to enable provision of emotionally containing and supportive learning environments.
The roles is part of the Integrated Services team, that comprises of dynamic teams of Occupational Therapists, PBS Specialists and Speech and Language Therapists. Enhancing quality of life of children and young people with autism and learning disabilities is central to all we do.
We are looking for a person that has:
- Doctorate in Educational Psychology
- Experience of working with children and young people with autism and learning disabilities
- Successful experience of designing and delivering effective consultation and training programmes for other professionals and families
- Applying the latest research evidence and evaluative thinking in practice & ensures all practice is person centered
- Advanced skills in building strong partnerships, maintaining relationships and co-producing solutions to challenges with children and young people, professionals and parents/carers
In return, we offer excellent benefits including flexible working, very generous holiday allowances, access to professional development, membership fees paid, welcome bonus and more!
This is a fantastic opportunity for somebody who wants to make a difference to our autistic children, their families and the community. If you would like more information, please refer to our job description or contact Stephen Vickers
Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
Fundraising Legacy Manager
Salary: £40,000 Circa
Location: Remote
Full Time, Permanent
Closing Date: Sunday 3rd November 2024
At Camphill Village Trust we know exactly why we do what we do. With a bold and ambitious vision to be leaders of integrated Social Care, with the proven benefits of Nature, we transform life opportunities for adults with a learning disability and autism to be their best selves each and every day.
We do this by providing meaningful therapeutic, work and volunteering choice delivered across extraordinary rural and urban Communities, working farms and social gardens and a heck of a lot more in between!
If you want to tell authentic stories, maximise impact and make a true and meaningful difference read on.
The Legacy Manager will be responsible for the entire legacy function from marketing legacies to the existing database, stewarding pledgers and supporters through to the administration of the legacies themselves, working with the legacy administrator. You'll work closely with the Director of Fundraising to deliver the legacy and in-memoriam giving programme.
We’re looking for those who can deliver an exceptional supporter experience for current and prospective legacy supporters with a focus on securing strategic long-term support by building a robust, sustainable pipeline of legacy Pledges.
As a leader you'll embed a legacy giving culture internally and will work closely with colleagues across the whole charity to promote legacy and in-memoriam giving messages. This, in turn, will inspire supporters to help Camphill Village Trust support more people with learning disabilities, autism and other mental health challenges.
What you’ll bring to the role:
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Evidence of working at manager level to develop and implement successful legacy / donor giving strategies, particularly legacy stewardship.
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Ability to manage and lead the legacy function.
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Evidence of achieving annual fundraising targets, maintaining an acceptable ROI, and managing budgets.
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Experience in a complexed geographically spread organisation.
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A strong personal track record of achieving significant legacy support and successfully building long-term relationships with excellent verbal and written communication skills.
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Evidence of working effectively with teams and building relationships internally and externally.
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Excellent data analysis and insight skills.
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Ability to manage several projects and activities simultaneously.
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A good working knowledge of current charity law, compliance and fundraising best practice as they apply to legacy fundraising and legacy administration, particularly in the areas of ethical due diligence, data protection, privacy and marketing consent, and safeguarding.
Excited? Read our pack, look at our strategy and know that you would be joining an amazing Trust, a brilliant team and that you would have the ability to make a real difference.
Ideally we are looking for someone to be based either within corridors of Midlands to London or Manchester to York. You will be a home worker with some travel to attend meetings in London and visit Communities in Hertfordshire, Gloucestershire, Yorkshire, and Worcestershire.
Your application should include your CV and a supporting statement of no less than one page detailing why you would like to work for the Trust and how your skills and experience meet the job description and person specification (see attached Job pack).
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Silver Line Helpline is recruiting for Helpline Officers to join their fantastic team providing a vital service to older people across the UK. The Silver Line Helpline is a free, confidential telephone service offering friendship, conversation and support to older people, 24 hours a day, 7 days a week.
Representing the values of The Silver Line Helpline and Age UK, you will be the first point of contact for incoming calls from older people in need of support or just a friendly chat. Given the nature of the helpline each day will be varied and you will need to be adaptable to lots of unique situations.
This exciting opportunity is perfect for a friendly individual with effective communication skills and the ability to maintain high standards with an emphasis on empathy, patience and understanding.
Working as part of this supportive team, you will adhere to all safeguarding procedures in order to keep callers safe from potential abuse or neglect.
* We have 5 part-time vacancies working 28 hours per week.
These exciting positions offer hybrid working between home and our Blackpool office, surrounded by excellent amenities. Candidates must be willing to travel to the Blackpool office a minimum of once a week.
Please note that this post does require weekend and bank holiday working on a shift pattern basis.
We will provide a questionnaire for you to complete which includes training dates, hybrid working expectations and example shift patterns.
Must haves:
* Excellent interpersonal skills.
* Good IT literacy.
* Sensitive and empathetic approach.
* Good communication skills, and ability to adapt communication styles.
* Ability to adapt to a variety of situations that present within calls.
* Knowledge and understanding of the impact loneliness and isolation has on older people and their wellbeing.
* Experience of working as part of a team.
* Calm under pressure.
Great to haves:
* Experience of signposting in a helpline environment.
* Knowledge of the needs of older people.
* Flexible to adapt to meet service demands.
* Proficient in data entry and a working knowledge of MS Office applications.
* Experience of working and providing support to older people and / or previous experience of providing telephone support within a helpline environment.
* Experience of communicating effectively with vulnerable older people.
* Knowledge of safeguarding.
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.