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Director Of Operations Social Care Jobs in Ealing, Greater London

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Top job
The Children's Trust, Dorking, Surrey (On-site)
£23,706 per year
Help us to promote sustainable shopping, attract customers into the shop while looking to maximise shop profit and control expenditure.
Posted 1 day ago Quick Apply
Top job
Tackle Prostate Cancer, Remote
£26,500 per year
Would you like to be part of a charity that helps support men's health and improves user involvement in cancer care?
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Closing in 4 days
The UK Committee for UNICEF (UNICEF UK), London (Hybrid)
Circa £65,000 per annum
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as our Head of Supporter Growth.
Posted 1 day ago
Closing in 7 days
Florence Nightingale Foundation, London (Hybrid)
£55,052 - £60,849 per year (subject to experience)
Posted 1 week ago Quick Apply
Closing in 3 days
CARE International UK, London (Hybrid)
£50,178 per year
We are seeking for a Risk and Internal Audit Manager to join our Finance and Compliance team at CARE International UK.
Posted 3 days ago
Young Life International, Remote
£10,200 - £11,704 per year
Posted 1 day ago
CARE International UK, Vauxhall (Hybrid)
£65,000 - £72,000 per year
Posted 3 days ago Quick Apply
Age UK East London, Plaistow (Hybrid)
£41,200 - £46,350 per year
Seeking an experienced enthusiastic individual to join Age UK East London as Head of Hospital and Home Services
Posted 2 days ago
Closing today at 16:36
Social Finance Ltd, London (Hybrid)
£110,000 per year
Posted 1 week ago
Florence Nightingale Foundation, London (Hybrid)
£80,969 - £89,495 per year (subject to relevant experience)
Posted 1 week ago Quick Apply
Closing in 6 days
Prospectus, Remote
£62,182 per annum
Posted 4 days ago
St Josephs Hospice Hackney, E8, London (On-site)
Band 3: £20,121.74 - £22,568.27 (pro rated) per annum inclusive
Posted 2 days ago
Closing in 7 days
Harris Hill Charity Recruitment Specialists, London (Hybrid)
£33,000 per year
Posted 4 days ago Quick Apply
Page 2 of 4
Dorking, Surrey (On-site) 19.42 miles
£23,706 per year
Part-time (18.75 hours per week (alternating 2 / 3 days each week))
Permanent
Job description

Join our retail team as an Assistant Shop Manager at our Dorking shop and support the Shop Manager to maximise shop profit by achieving budgeted income, controlling shop expenditure in line with the shop's budget, and by recruiting and retaining a motivated team of volunteers. You will support the promotion of sustainable shopping and the shop’s social media to increase audience reach, attract customers, donors and volunteer supporters to deliver the Retail Strategy.

Income generation

  • To support the Shop Manager to manage the Retail budget to achieve agreed targets:
  • Help maximise shop sales by achieving agreed targets both through donated stock and bought in/new goods. This involves proactive stock generation, optimum pricing, processing stock to agreed amounts and stock planning.
  • Achieve Gift Aid sales conversion target through maximising new donor sign up and encouraging repeat donations.
  • Achieve the shops additional fundraising activities i.e., Christmas appeal sales targets through involving the shops team.
  • Maintain high levels of shop presentation by merchandising and housekeeping to agreed standards as set out in the Shops Operations manual.
  • Managing the stock levels of bought in/new goods, to include ordering of more stock as and when necessary.
  • Assist in holding and attending Fundraising events to promote the awareness of The Children’s Trust.
  • Source links with local communities to promote Retail in the community via media and other sources.
  • Role involves a degree of manual handling in the sorting and lifting of stock.
  • Job Purpose
  • Job Description
  • Duties and Responsibilities

Administration and compliance

  • To ensure adherence to The Children’s Trust policies and procedures, in particular ensuring full compliance of the shops in line with all Health & Safety legislation, Trading Standards, Risk Assessments, Gift Aid, Lottery and all other legal or statutory requirements:
  • Assist in controlling shop expenditure through effective cost control of weekly expenses.
  • Ensure minimum losses of both stock and cash by following bank and till procedures and safeguarding the property of The Children’s Trust at all times.
  • Adhere to all Policies and Procedures including those relating to the compliance with Health and Safety responsibilities, Gift Aid and Lottery.
  • Complete all administration to meet the requirements, standard and deadlines for whom this work is produced.
  • Embrace the change and development of new technology in the shop, for example The Loop (internal intranet) and Chariot (EPOS till system).
  • Timely efficient responses to requests for information including voice and email messages.
  • To fulfil any other agreed duties that may at times be reasonably required.

Personnel and Training

  • To support the Shop Manager to ensure the Shop’s team are recruited, retained and developed:
  • Led by the Shop Manager - provides positive, visible and proactive leadership to the Shops team.
  • Assist in managing all employees and volunteers within the Shop in accordance with the aims and values of The Children’s Trust.
  • Deputise and be accountable for all Shop Manager duties as and when necessary, in their absence due to sickness, holiday or recruitment.
  • Assist the Shop Manager to recruit, induct, support, train and retain team of shop volunteers.
  • Attend where appropriate, training courses relevant to the development of the role and Retail Sales meetings if required and cascade information to team as appropriate.
  • Assist at other shops if requested and where reasonable.
  • Carry out duties in accordance with Trust #Promises.

Customer Service

  • To ensure customer care and quality of service.
  • Provide excellent customer care through quality of service, dealing with complaints both efficiently and effectively, and having a good understanding of what The Children’s Trust does.
  • Support other shops and fundraising colleagues as and when necessary.
Application resources
Posted by
The Children's Trust View profile Company size 501 - 1000
Posted on: 26 September 2024
Closing date: 14 October 2024 at 00:00
Tags: Fundraising,Marketing,Retail / Sales,Volunteering Management,Customer Service,Operations,Brand,Commercial,Recruitment,Community Fundraising,Events / Activities,Individual Giving

The client requests no contact from agencies or media sales.