Digital Services Product Manager Jobs in Manchester

Fundraising Officer – North of England

Job description

A fantastic permanent opportunity has arisen for a part-time Fundraising Officer to join our dynamic, friendly and supportive fundraising team. This is a home-based role and will suit an individual living in the North of England. You will be reporting to the Corporate & Regional Fundraising Manager and working in a very varied and exciting working environment.

The perfect candidate will enjoy forging positive and robust relationships with supporters including corporate partners, small businesses, philanthropic groups as well as supporting community fundraisers across the North of England, to raise vital income for our Association.  

You will use your creative and professional skillset to provide high-quality account management, stewardship, and growth across all managed income streams. No two days are the same and we are looking for someone who can be flexible in their approach and able to multitask effectively.

Blesma is a unique membership Association as well as a charity. Our Members (limbless veterans) are at the heart of all our work – therefore, the impact of our fundraising is clearly visible in the experiences of our inspirational injured veterans.

We would love to hear from talented individuals who want to help us raise the funds that we need to support limbless veterans. If you would like to apply for this exciting role, please read the attached Job Description and apply with your C.V. and a Covering Letter detailing why you’d be an ideal candidate for the role and how your experience and skills match those detailed in the Person Specification.

If you are uncertain about your suitability for this role, we encourage you to apply and allow us to assess your fit.

Please note that we may close this advertisement early if we receive a high volume of applications.

 We look forward to hearing from you.

We are COSRT - a unique professional body for specialist psychotherapists in the UK and beyond.  We provide and accredit training, set professional standards, and support professionals and the public.  All so that people can access the best possible therapy no matter where or who they are.

Now, after an internal promotion, we are looking to recruit an Organisational Support Officer.  This is a vital, interesting and challenging role.  It will mean you're involved in everything we do.  You'll work alongside and give practical support to all colleagues, using your skills to help us deliver products and services smoothly.

This isn't a stereotypical administration post - it is true support across our functions.There will be four main areas where you will be most involved:

• Training....including setting up agreements with trainers, providing pre and post event support for online sessions, creating products on our online training platform.
• Operations...including processing membership applications, dealing with queries from the public and professionals, supporting internal financial and other processes.
• Standards and governance...clerking complaints, setting up and supporting committee meetings.
• Communications...including social media posting, updating website content, creating newsletters.

There is no doubt that this is an exciting role.  No week will be the same and you will be supported in getting involved in as many things as possible to help your professional development.

To succeed you'll need to be flexible, proactive and have a diverse skillset.  You'll have an eye for detail.  You'll be good with numbers and able to do key administrative tasks.  You'll be comfortable working with technology and learning how to do new things quickly.  You'll be able to work independently as well as in close collaboration with others.  You'll be an excellent communicator, comfortable speaking with a range of people and producing high quality written outputs.

Salary (UK Based): £43,898 plus benefits (Our pay philosophy ensures consistency across locations and salaries. The starting salary for this opportunity plus benefits depends on location of the candidate). 

The role: As Programme Manager, you will be responsible for the Project Management Office function (PMO), coordinating and governing our projects focussed on delivering Mary’s Meals International’s (MMI) strategic objectives. You will govern all our projects to success within the programme, and manage key stakeholders, providing regular updates on the programme.

As a Project Management expert with good experience of Agile methodologies, you will have the opportunity to support and guide project managers and stakeholders in best practice and ensure a strong focus on stewardship, service and simplicity.

Responsibilities:

• Personal responsibility for managing and delivering key programmes, projects and products.
• Develop consistent standards, procedures, templates and guidance for successful project delivery.
• Work alongside others to coach, define and implement the governance framework for projects.
• Work with functional owners and project & team managers to create strategies for effective project planning, monitoring and delivery.
• Ensure that MMI’s Agile delivery methodology is embedded and deployed across the programme.
• Run Steering Committee Meetings or support Project Managers to run these meetings.
• Meet regularly with stakeholders to understand and review organisational objectives and project requirements, developing strong relationships and demonstrate great stakeholder management.
• Inform projects when strategy changes and help them re-baseline.
• Seek continual improvement of the PMO and organisational approach to project and product delivery.
• Effective management of PMO staff.
• Strive to identify areas for process and organisational improvement and make recommendations to senior stakeholders.
• Contribute to organisational growth through the creation and sharing of knowledge, lessons learned, and best practices from previous project experience.

About you:

You take personal responsibility, through a hands-on approach, for the successful delivery of projects. With significant project management experience of leading large, complex projects, you will bring strong stakeholder management experience. With proven people leadership experience, you will bring robust experience of resourcing projects, developing, and managing relationships and coaching those around you, to share your knowledge and build capacity across the Mary’s Meals family.

A relevant qualification in Project Management and/or Agile methodology would be of interest, and it would be great if you also have experience of working with CRM solutions and digital/business transformation projects.

You will be inspired by our work and will strive to maximise all resources and drive efficiencies and process improvements to ensure fantastic return on investment and to challenge the status quo, to ensure we deliver on time and on budget.

About us:

We are happy for you to work remotely and flexibly, in a way that best supports your work life balance. We also have an office near Glasgow city centre for those who live nearby and would like to work from here occasionally or on a regular basis.

Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We continue to change the lives of over 2.4 million children who today will receive Mary’s Meals.

We believe in the innate goodness of people, respect the dignity of every human being and family life and believe in good stewardship of the resources entrusted to us. In line with our values, Mary’s Meals is fully committed to a culture of safeguarding. Mary’s Meals is committed to preventing any type of unwanted behaviour at work and we expect all the Mary's Meals family to share this commitment and work in the best interest of the communities we serve. Our safe recruitment practices ensure that only those that are committed to our high standards join our movement.

Salary advertised is for UK based candidates, our salary philosophy ensures consistency across locations where Mary’s Meals operates.

This is a fantastic role where your daily work has real impact. Please click Apply to send your CV and a short covering note, highlighting your suitability and motivations in considering this role.     

Salary (UK Based): £43,898 plus benefits (Our pay philosophy ensures consistency across locations and salaries. The starting salary for this opportunity plus benefits depends on location of the candidate). 

The role: As Programme Manager, you will be responsible for the Project Management Office function (PMO), coordinating and governing our projects focussed on delivering Mary’s Meals International’s (MMI) strategic objectives. You will govern all our projects to success within the programme, and manage key stakeholders, providing regular updates on the programme.

As a Project Management expert with good experience of Agile methodologies, you will have the opportunity to support and guide project managers and stakeholders in best practice and ensure a strong focus on stewardship, service and simplicity.

Responsibilities:

• Personal responsibility for managing and delivering key programmes, projects and products.
• Develop consistent standards, procedures, templates and guidance for successful project delivery.
• Work alongside others to coach, define and implement the governance framework for projects.
• Work with functional owners and project & team managers to create strategies for effective project planning, monitoring and delivery.
• Ensure that MMI’s Agile delivery methodology is embedded and deployed across the programme.
• Run Steering Committee Meetings or support Project Managers to run these meetings.
• Meet regularly with stakeholders to understand and review organisational objectives and project requirements, developing strong relationships and demonstrate great stakeholder management.
• Inform projects when strategy changes and help them re-baseline.
• Seek continual improvement of the PMO and organisational approach to project and product delivery.
• Effective management of PMO staff.
• Strive to identify areas for process and organisational improvement and make recommendations to senior stakeholders.
• Contribute to organisational growth through the creation and sharing of knowledge, lessons learned, and best practices from previous project experience.

About you:

You take personal responsibility, through a hands-on approach, for the successful delivery of projects. With significant project management experience of leading large, complex projects, you will bring strong stakeholder management experience. With proven people leadership experience, you will bring robust experience of resourcing projects, developing, and managing relationships and coaching those around you, to share your knowledge and build capacity across the Mary’s Meals family.

A relevant qualification in Project Management and/or Agile methodology would be of interest, and it would be great if you also have experience of working with CRM solutions and digital/business transformation projects.

You will be inspired by our work and will strive to maximise all resources and drive efficiencies and process improvements to ensure fantastic return on investment and to challenge the status quo, to ensure we deliver on time and on budget.

About us:

We are happy for you to work remotely and flexibly, in a way that best supports your work life balance. We also have an office near Glasgow city centre for those who live nearby and would like to work from here occasionally or on a regular basis.

Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We continue to change the lives of over 2.4 million children who today will receive Mary’s Meals.

We believe in the innate goodness of people, respect the dignity of every human being and family life and believe in good stewardship of the resources entrusted to us. In line with our values, Mary’s Meals is fully committed to a culture of safeguarding. Mary’s Meals is committed to preventing any type of unwanted behaviour at work and we expect all the Mary's Meals family to share this commitment and work in the best interest of the communities we serve. Our safe recruitment practices ensure that only those that are committed to our high standards join our movement.

Salary advertised is for UK based candidates, our salary philosophy ensures consistency across locations where Mary’s Meals operates.

This is a fantastic role where your daily work has real impact. Please click Apply to send your CV and a short covering note, highlighting your suitability and motivations in considering this role.     

Salary (UK Based): £43,898 plus benefits (Our pay philosophy ensures consistency across locations and salaries. The starting salary for this opportunity plus benefits depends on location of the candidate). 

The role: As Programme Manager, you will be responsible for the Project Management Office function (PMO), coordinating and governing our projects focussed on delivering Mary’s Meals International’s (MMI) strategic objectives. You will govern all our projects to success within the programme, and manage key stakeholders, providing regular updates on the programme.

As a Project Management expert with good experience of Agile methodologies, you will have the opportunity to support and guide project managers and stakeholders in best practice and ensure a strong focus on stewardship, service and simplicity.

Responsibilities:

• Personal responsibility for managing and delivering key programmes, projects and products.
• Develop consistent standards, procedures, templates and guidance for successful project delivery.
• Work alongside others to coach, define and implement the governance framework for projects.
• Work with functional owners and project & team managers to create strategies for effective project planning, monitoring and delivery.
• Ensure that MMI’s Agile delivery methodology is embedded and deployed across the programme.
• Run Steering Committee Meetings or support Project Managers to run these meetings.
• Meet regularly with stakeholders to understand and review organisational objectives and project requirements, developing strong relationships and demonstrate great stakeholder management.
• Inform projects when strategy changes and help them re-baseline.
• Seek continual improvement of the PMO and organisational approach to project and product delivery.
• Effective management of PMO staff.
• Strive to identify areas for process and organisational improvement and make recommendations to senior stakeholders.
• Contribute to organisational growth through the creation and sharing of knowledge, lessons learned, and best practices from previous project experience.

About you:

You take personal responsibility, through a hands-on approach, for the successful delivery of projects. With significant project management experience of leading large, complex projects, you will bring strong stakeholder management experience. With proven people leadership experience, you will bring robust experience of resourcing projects, developing, and managing relationships and coaching those around you, to share your knowledge and build capacity across the Mary’s Meals family.

A relevant qualification in Project Management and/or Agile methodology would be of interest, and it would be great if you also have experience of working with CRM solutions and digital/business transformation projects.

You will be inspired by our work and will strive to maximise all resources and drive efficiencies and process improvements to ensure fantastic return on investment and to challenge the status quo, to ensure we deliver on time and on budget.

About us:

We are happy for you to work remotely and flexibly, in a way that best supports your work life balance. We also have an office near Glasgow city centre for those who live nearby and would like to work from here occasionally or on a regular basis.

Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We continue to change the lives of over 2.4 million children who today will receive Mary’s Meals.

We believe in the innate goodness of people, respect the dignity of every human being and family life and believe in good stewardship of the resources entrusted to us. In line with our values, Mary’s Meals is fully committed to a culture of safeguarding. Mary’s Meals is committed to preventing any type of unwanted behaviour at work and we expect all the Mary's Meals family to share this commitment and work in the best interest of the communities we serve. Our safe recruitment practices ensure that only those that are committed to our high standards join our movement.

Salary advertised is for UK based candidates, our salary philosophy ensures consistency across locations where Mary’s Meals operates.

This is a fantastic role where your daily work has real impact. Please click Apply to send your CV and a short covering note, highlighting your suitability and motivations in considering this role.     

Individual Giving Manager
Fire Fighters Charity
£50,000 (full-time, permanent - open to flexible working requests)
Home-based with 1 day per month in Basingstoke head office

The Talent Set is delighted to be partnering with the Fire Fighters Charity in their search for an Individual Giving Manager. Every day, fire fighters around the country go to work not knowing what they will face that day, or the physical and emotional trauma they may experience. The Fire Fighters Charity exists to offer personalised, specialist support to the UK’s extensive fire and rescue services community, focusing on health and wellbeing services to ensure they can live healthier and happier lives.

This is an incredible opportunity to join the Fire Fighters Charity at a time of growth and transformation. With a passionate new leadership team, including Chief Executive Sherine Wheeler and Director of Fundraising Ellie Rocks, the charity is primed for an exciting new chapter. Both Sherine and Ellie are visionary leaders who see vast potential for the future development of the Fire Fighters Charity and its fundraising activities, particularly in growing the individual giving programme. We are looking for a creative and ambitious team leader who is keen to innovate and drive income growth while fostering deep, long-lasting connections with individual supporters.

The charity places a strong emphasis on delivering health and wellbeing services to the firefighting community. This creates a wealth of untapped opportunities that this role will be key in unlocking. Through innovative digital technologies, community-based initiatives, health and wellbeing content, and close partnerships with fire services and complementary organisations, they are poised to become the leading nationwide provider of health and wellbeing support for the fire service community.

This role is integral to continuing the momentum in growing and evolving the individual giving programme, capitalising on recent investments, and ensuring the charity builds lasting impact in the years to come.

The Role:

• Lead on the development and implementation of the Individual Giving strategy and programme to retain, acquire and develop donors 
• Manage income and expenditure budgets including phasing, reforecasting and contingency planning 
• Take a 'digital first' approach to donor acquisition to deliver long term sustainable income growth 
• Develop new products for individual giving, regular giving and lottery recruitment 
• Manage and support a team of two Individual Giving Officers
• Work closely with internal colleagues across fundraising and marketing, and manage external suppliers to deliver campaigns

About You:

• Solid experience in an individual giving fundraising role in the charity sector with understanding of wide range of direct marketing activities including digital, direct mail, telemarketing, face to face, inserts and door drops 
• Experience working for a national charity is desirable 
• Proactive, creative and ambitious 
• Demonstrate effective relationship-management skills and ability to deliver engaging content for donors 
• Ability to work across multiple tasks, be detail-orientated and prioritise workload effectively
• Experience supporting, developing and motivating direct reports 

Closing Date: Friday 17th January for CV and cover letter
Interviews: 1st stage WC 27th January, 2nd stage WC 3rd February

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

We're looking for a Community Fundraising Manager - it's a great opportunity to develop a plan and deliver a diverse portfolio of fundraising activities to engage people with our work and contribute to our income.

You will manage a team to help develop innovative fundraising products, grow our supporter base and provide exceptional supporter stewardship.

Income generation  

• Responsible for supporting the development of a 3-year community fundraising income strategy to grow income from a modest base of £125k per year to circa £275k per year.
• Implement the operational plan for community fundraising income. 
• Plan, develop and deliver new community fundraising products, campaigns and events that will resonate with stakeholders including members, donors and volunteers to fundraise. 
• Work collaboratively with Comms, Marketing & Digital teams to develop and drive forward promotion of community fundraising to reach existing and new audiences, including developing content for social channels, e-comms, webpages and fundraising packs.
• Establish a network of community fundraisers, building relationships with community fundraising ‘champions’, and providing excellent supporter care and timely communication. 
• Evaluate community fundraising projects regularly and make changes when necessary. 

Leadership, management and collaboration 

• Lead the community fundraising programme in line with Marine Conservation Society values and organisational culture.
• Contribute to fundraising cross-team planning and strategy development. 
• Line management of 2 part-time Community Fundraising support roles with responsibility for operational delivery of their fundraising plans and performance management including, 1-2-1 meetings, appraisals, day-day performance management against KPI’s, motivation and objective setting. 
• Build collaborative relationships with peers across the charity. 

Governance & reporting 

• Manage the overall budget for community fundraising, including monitoring of income and expenditure against budget. 
• Setting, measuring, and reporting against agreed KPIs  
• Ensure the Community Fundraising team are accurately recording the receipt of donations and gifts received from supporters. 
• Ensure accurate financial and CRM supporter records are maintained and accessible. 
• Ensure all relationships comply with relevant charity law, GDPR requirements and the charity’s Ethical Fundraising Policy.
• Work with our Data Manager, Head of Marketing, and the Fundraising team to ensure the CRM database holds key, relevant profile information on supporters.
• Attend department and organisational meetings reporting on team related matters as required and cascading organisational priorities as appropriate.

Knowledge and experience (what you’ll know)

Essential

• A track record in community fundraising or similar, with the ability to demonstrate success in meeting financial targets and income growth. 
• Can demonstrate your experience of supporting the development of 3-5 year strategic plans 
• Experience of developing and leading on annual operating plans in line with strategic goals.  
• Can show your line management experience, including knowledge of successfully developing and motivating a team. 
• Can successfully set and manage multi-year budgets. 
• Good knowledge of and experience of working with CRM databases including the collection and storage of data in line with GDPR. 
• Sound knowledge of current fundraising trends and knowledge of fundraising policies, procedures and legalities. 

Desirable

• Experience of establishing and growing new community fundraising products. 
• Project management experience, able to plan and deliver within set timescales.

Skills & abilities (how you’ll do it)

Essential

• Able to take responsibility for delivering against objectives and monitor and evaluate operational and financial plans. 
• Excellent interpersonal skills including relationship building, influencing and negotiating with a wide diverse audience  
• Able to work as a leader and motivate others.
• Excellent written and verbal communication skills, including attention to detail.  
• Strong planning skills and the ability to manage a varied and busy workload while meeting tight deadlines. 
• Self-motivated and able to demonstrate creativity, initiative and work proactively 
• Ability and confidence to represent the organisation with potential and existing donors. 

Desirable

• Strong IT skills, including MS 365 tools (Teams, SharePoint, One Drive etc.) Word, PowerPoint, Excel etc.  

Personal Qualities (what you’ll bring)

A personal style in line with our values and our commitment to equity, diversity and inclusion: 

We are brave                                        We have integrity  

We are a community                          We are credible  

We are positive                                     We are solutions focused  

•  An innovative and creative thinker who is quick to generate solutions and ideas.  
• Comfortable with change, with a flexible and adaptable approach to work, with good prioritization skills. 
• Approaches problems with a creative and enabling mindset to seek solutions. 
• Responds positively to challenges – managing your personal responses when things get busy
• Comfortable and capable when working independently and on own initiative.  
• Motivated and focused in both the home working and busier working environments.  
• A good team player who builds open and supportive relationships. 
• A positive, optimistic, and ambitious vision for the future of Community Fundraising. 
• Collaborative and team-oriented approach, with the ability to work effectively with colleagues across different functions and levels.  
• Proactive and results-driven mindset, with a focus on achieving measurable outcomes. 

Supporter Development Officer

We have an excellent opportunity for a proactive and professional team player with outstanding communication, decision making and interpersonal skills and a strong customer service ethic.

Apply now and join a busy Supporter Development team who cover a number of areas including raffles, lottery, membership, regular giving, reactivation, consent management, gift aid and cash giving.

Position: Supporter Development Officer

Location: Remote (with monthly onsite attendance in Sidmouth)

Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday

Salary: £30,515 per annum

Contract: Permanent

Closing date: Tuesday 28 January 2025

About the Role

As Supporter Development Officer, you will deliver campaigns and activities for the Supporter Development side of the Individual Giving team, successfully managing the supporter development activity in line with the agreed annual targets and the Fundraising Strategy. Working with the Senior Supporter Development Officer and the Supporter Development Manager, you will deliver the supporter development roadmap, continuously monitoring performance and making improvement recommendations.

Principle duties include:

· Managing integrated donor journeys on channels such as online, post and social, with a donor centric approach.

· Inputting into and delivering the Fundraising Strategy within the Supporter Development Team.

· Working within the Supporter Development Team to deliver a donor centric lifetime value optimised approach.

· Report on the targets and KPIs of campaign activity.

· Applying a test and learn strategy for supporter journeys, and sharing learnings with the Supporter Development Team, upskilling team knowledge and experience within key areas of delivery.

· Project managing campaigns and activity including expenditure budgets.

· Working closely and in partnership with The Donkey Sanctuary’s external agencies to deliver campaign activity.

About You

With experience of working with databases and spreadsheets, you will have a high level of data protection/GDPR knowledge and meticulous application.

You will also have experience of:

· Demonstrable experience of managing fundraising or customer service campaigns and activities.

· Project management experience.

· A proven track record of working within a team environment with complex internal stakeholders.

· Experience of managing direct marketing budgets and of supporting direct marketing analysis to enhance the performance of channels, products, and specific appeals.

· Knowledge and experience of CRM systems.

· Able to maintain a high level of accuracy and attention to detail whilst working with a number of conflicting demands and deadlines.

What you get in return…

· Competitive pension.

· Life assurance.

· 31 days holiday (including Bank holidays), rising to 34 with each full year of service.

· Wellbeing team.

· Recorded Pilates classes.

· Long service awards.

· Healthshield plan

· Free parking.

· Subsidised restaurant and shop.

About the Organisation

The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Fundraising, Supporter Experience, Supporter Care, Customer Service, Project, Project Management, Fundraising Officer, Supporter Experience Officer, Supporter Care Officer, Customer Service Officer, Project Officer, Project Management Officer, Customer Service Agent, Customer Service Executive, Customer Service Support, Customer Service and Fundraising Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

Job Title: CEO

Salary: Actual salary is £36,000 per year. (FTE £45,000)

Contract/ Hours: 4 days per week / 0.8FTE. The normal working week is 30 hours.

Annual Leave: FTE annual leave entitlement is 23 days pro rata plus public and bank holidays.

Pension: Pension contributions of 5% per month will be paid by NUM and 3% per month will be deducted from salary.

Base/ Location: Must be UK-based. NUM is a national organisation with workspaces in Manchester and Glasgow and CEO will be required to travel throughout the UK and internationally.

About NUM:

National Ugly Mugs (NUM) was established in 2012 as a pilot project of the UK Network of Sex Work Projects. It is now the largest sex worker-serving violence prevention and survivor support service in the UK, with a mandate to ‘end all forms of violence against sex workers.’ All of our services are delivered with, by, and for sex workers and our work is grounded within three principles: 'Sex Workers' First; 'Quality Support'; and 'Learning and Innovation'. We support over 9,800 members, 85% of whom are active adult industry workers, with the remainder comprising a range of frontline practitioners and delivery partners. NUM advocates for the decriminalisation of sex work. To learn more about NUM visit our website: www[dot]nationaluglymugs[dot]org

Role Purpose:

The main purpose of the CEO is to provide inspirational leadership to NUM and ensure long term sustainability through innovation, strategic planning, effective governance, funding, and sound delivery of services. The CEO will take a lead role in the national policy advocacy work NUM carries out to achieve its objectives.

We encourage applications from people with lived experience of sex work.

Documents below contain and a full person specification and the main responsibilities of the role.

How to Apply:

To apply email your CV (no more than 3 pages) and an application covering letter (no more than 2 pages) to admin[at]uglymugs[dot]org[dot] by 5pm on 13th February. Please write CEO Application in your subject line or your application may be lost and not processed.

Short-listed candidates will be contacted for interviews throughout March. Interviews will include a presentation about your strategic direction, and will likely be followed by a second interview.

Your cover letter should set out why you are interested in the post and demonstrate, with specific examples from your experience and qualifications, how you meet the person specification criteria. Please also include two references (including your current or most recent employer; they will only be contacted after confirming this with you).

For a confidential discussion about the position, you are welcome to talk with long-standing board member Dr Laura Graham, laura.n.graham[at]northumbria[dot]ac[dot]uk.

We are committed to inclusion and equal opportunities in the workplace and we actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with and without disabilities. Please contact admin[at]nationaluglymugs[dot]org if you have any access needs regarding applying for this role or attending an interview should you have any access requirements or need any reasonable adjustments to be made. Applications are encouraged from people with sex work community experience. If this experience is shared in applications it will be kept confidential.

Charisma is working in partnership with Guide Dogs to appoint their new Director of Guide Dog Service. Guide Dogs, the world’s largest assistance dog organisation, offer a wide range of services to support people living with a vision impairment. Their expert staff, dedicated volunteers and life-changing dogs help people with sight loss to live actively, independently, and well.

This senior leadership role helps people with sight loss to live the life they choose through the direction, delivery and development of the guide dog service. The postholder will cultivate a high-performance culture, and will be accountable for strategic oversight of breeding, puppy raising, dog training, creating/supporting partnerships, rehoming, and dog health to ensure the provision of a high-quality service that meets the needs of service users, and brings strategic goals to fruition. 

The successful candidate must be able to demonstrate the following:

• Substantial track record of leadership at senior management level (or equivalent) in an organisation of comparable size and complexity.
• Experience of long-term service or operations planning to meet strategic objectives.
• Evidence of successful financial management.
• Track record in supporting organisational change, influencing, building and sustaining relationships to achieve results.
• Comprehensive knowledge of safeguarding regulations.
• An in-depth understanding of customer relations.

We are seeking a dynamic, inspiring and influential individual, able to serve as a role model for the organisation, displaying integrity and confidence. Experience of, and commitment to, continuous organisational improvement and the ability to act as a change agent will be essential.

For more information, please contact Katherine Anderson-Scott, Associate Director, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Location: Homebased with frequent travel to all Guide Dogs sites

Closing date: 19th January 2025

Charisma vetting interviews must be completed by close of play on the 27th January.

Interviews with Guide Dogs to commence w/c 10th February 2025

Hours: Full-time

Pay: £40,000 - £42,000 based on experience

Duration: 10 months

Location: UK-Med Office, Manchester, UK (Hybrid Working) or remote working options within +/-2 hours of UK Time

Are you passionate about developing and coordinating innovative capacity building approaches for complex humanitarian contexts? Could you be our new remote Capacity Building and TeleHealth Project Lead?

UK-Med is a frontline medical aid charity. Born of the NHS, we’ve been working for over 30 years towards a world where everyone has the healthcare they need when crises or disasters hit.

As the focal point for UK-Med’s Telehealth and Capacity Building in Sudan project (REACHES Sudan), the Project Lead will play a critical role in delivering this 10-month initiative, funded by the Sudan Humanitarian Fund and in collaboration with Relief International. The project aims to provide integrated, life-saving healthcare to vulnerable populations in Sudan through innovative remote telehealth and capacity-building interventions.

The Project Lead will focus on designing and coordinating impactful training programs for healthcare workers, ensure learning is aligned and developed based on real-time needs, and managing digital capacity building and telehealth delivery platforms. This role includes working closely with the Health Advisor and senior leadership to develop and document UK-Med’s telehealth methodology, paving the way for sustainability and future use in emergency response programming.

The ideal candidate will have a strong background in learning and capacity building, preferably with experience in designing and piloting new training methodologies. Ideally you will be able to use your experience in humanitarian programming to ensure that solutions are fit for purpose, impactful and accessible in complex humanitarian emergencies. You will have excellent project management skills and the ability to adapt to evolving needs.

A positive, flexible, and solutions-oriented approach is essential, as is the willingness to support in-person training delivery when required.

We offer a competitive salary and benefits along with a friendly working environment and the opportunity to make a real difference.

How to apply

We strongly recommend that you read the Candidate Information Pack – Project Lead - Telehealth & Capacity Building - December 2024 before applying for this role.

To apply, please submit a current CV and a supporting letter (2 pages) through our online jobs portal.

Please apply below, as soon as possible and no later than Friday 17th January 2025

UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.

UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.

About the job

In this temporary position, the Program Officer will fill a unique, multi-faceted role that offers the opportunity to leverage their program management experience to help lead a complex global coalition at the intersection of human rights and technology. This is a temporary position, maternity leave cover, with an expected end date of April 15, 2026. This position will support a global Internet freedom initiative that will support local civil society, independent media, and human rights defenders to better prevent and respond to digital repression in their own contexts, particularly in repressive contexts. The activity focuses on building long-term, local resilience among civil society through a networked approach involving global, regional, and local actors. The activity provides technical assistance on digital security, digital governance advocacy and engagement, censorship circumvention, and holistic legal, psychosocial, and physical security support.

Under the guidance of the Deputy Chief of Party and in coordination with the larger project team (including the Advisors and Chief of Party), the Program Officer will oversee the implementation of activities, ensuring strong coordination with other project objectives, and compliance with USAID and Internews policies. The Program Officer will work closely with project partners, support internal coordination efforts, and be responsible for effectively sharing the impact and successes of the program. Further, the Program Officer will support, when needed, the business development, start up and oversight of related Associate Awards and Buy-Ins.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, with other duties upon request:

Program/Project Management:

• Provide project management and program implementation oversight, strategic planning, analysis, personnel, grants, procurement and finance tasks as needed.
• Serve as primary point of contact for regional and local partners
• Assist in the development of team systems, norms and practices.
• Supervise at least one (1) full-time staff, including assigning work, approving timesheets and managing their workload (as needed).
• Cultivate and strengthen relationships with international, regional and local partner organizations and ensure that implementation is responsive to the needs of partners and beneficiaries.
• Support the MEL Specialist and the MEL Partner in developing and implementing strong MEL frameworks and activities, ensuring that all project partners understand MEL requirements.
• Support the development of Associate Award and Buy-In proposals, project start-up and ongoing coordination; ensuring (when needed) that project staff are onboarded, existing processes and approaches are shared, and regular communication occurs across all relevant teams.

Administration & Finance:

• Manage the implementation, communication and programmatic oversight of all subgrants (PASS and HQ managed) issued under Civic DEFENDERS. This includes reviewing the prospective grantee applications, program and design, budget negotiations, payments and partner reporting.
• Ensure all funder approval request packages are complete and ready to be sent by the COP/DCOP.
• Oversee all administrative aspects of the Civic DEFENDERS digital governance activities, in coordination with the COP, DCOP and Business Management team.
• In coordination with the Business Management team, ensure program implementation complies with funder requirements and Internews’ policies and procedures.
• Oversee the implementation of personal service contracts, outside service contracts and simple service contracts.
• Support COP, DCOP and Advisors in ensuring that timelines are met, deliverables and approvals tracked.
• Support hiring efforts for project staff and consultants, including ensuring effective onboarding.

Writing & Research:

• Support the writing and compiling of program reporting, including quarterly reports and annual workplans, ensuring the final product sent for DCOP/COP review is complete and timely.
• Review and respond to work products from partners, as needed.
• Support internal and external communications, including website, 2-pagers, summaries, etc.
• Represent team and Internews at events, as needed.
• In all duties, uphold Internews’ Core Values and demonstrate commitment to fostering a culture of belonging.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required

• University degree in relevant fields of study OR equivalent lived/professional experience.
• Minimum five years’ relevant prior work experience in Democracy, Human Rights and Governance programming, with a preference for previous experience in digital rights, governance or Internet freedom
• Up to five years’ experience in the thematic area.
• Strong writing skills and proven text-editing proficiency.
• Strong analytical skills; ability to define, communicate, and resolve complex problems. Strong interpersonal skills: diplomacy, tact, and the ability to negotiate.
• Strong time management and organizational skills; ability to effectively manage a dynamic workload and shifting priorities.
• Experience with project management, partnership management, and working with at-risk and marginalized populations.
• Advanced computer skills, including familiarity with Microsoft Office and Airtable (or similar project management software).
• Strong English language proficiency.
• Flexibility to work outside traditional office hours as required.

Preferred

• Note: Candidates who do not have these preferred qualifications, but are interested and willing to learn, are encouraged to apply.
• Previous experience implementing US Government (USG) funded programs, or other similar programs; USAID experience particularly preferred.
• Proficiency in languages others than English, such as Spanish, Portuguese, French, Russian, or Arabic.
• Experience using secure channels for communication.
• Knowledge of Internet freedom, including current debates, relevant actors and global trends.

PHYSICAL DEMANDS and WORK ENVIRONMENT:

The physical demands and work environment described here are representative of those that must be met or may be encountered by an employee performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities required by this job include normal color perception and close vision for use of computer terminal and reading printed and electronic materials. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly exposed to the risk of radiation from regular exposure to computer VDTs.

Expected office hours are generally Monday through Friday from 8:30 am to 5:00 pm.

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of their position. As the nature of business demands change so, too, may the essential functions of this position.