Digital Project Manager Jobs

Location: Rochester Airport, Kent
Contract: Permanent, Full time
Salary: £37,000 - £45,000
Benefits: 33 days annual leave rising with service Occupational/Enhanced Sick Pay Enhanced Parental Leave Access to the Blue Light Card and Blue Light Events Access to the Wellbeing Hub Money Purchase Pension Scheme Group Life Assurance Cover Group Income Protection Cover Critical Illness Cover Employee Assistance Programmes Hybrid working Development opportunities

We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we fight every day to save lives. We are Team KSS, a close-knit team of dedicated, skilled, sector-leading experts with an incredible level of expertise. We are passionate about what we do which drives us to always deliver our very best.

We’re driven by our purpose of saving lives and ensuring the best possible outcomes for our patients. Last year alone we responded to over 3,000 incidents. We are fearless and tireless in fighting to save every life.

Our charity headquarters and forward operating base are located at Rochester Airport, with our aircraft hangar and maintained at Redhill Aerodrome. When the call comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes.

Key Responsibilities

- The purpose of this role is to lead the charities Lotteries and Raffles team which has the goal of generating and inspiring support from both new and existing supporters. This person will advance existing products and campaigns towards their full potential as well as develop new campaigns and activity that drive growth, retention and engagement. In doing so, they will act as a key support to the Executive Director of Individual Giving and Lotteries in ensuring that the department achieves its income generation goals.
- Develop a clear vision and strategy to deliver sustainable income growth within the prize led fundraising channel.
- Drive and oversee all day-to-day activity around lotteries and raffles, ensuring campaigns are effectively coordinated and that broader teams are enabled to support delivery.
- Proactively find ways to increase the impact of the Lottery and Raffle income streams by developing and testing new approaches to player recruitment, retention and engagement.
- Supported by the Executive Director of Individual Giving and Lotteries ensure compliance of the KSS lottery activities against the charities Gambling Commission license conditions
- Ensure that the operations of the entire income stream, including those delivered by external parties, adhere to guidance and legislation set out by associated regulatory bodies. This includes but is not limited to the Gambling Commission, Charity Commission, Fundraising Regulator and Chartered Institute of Fundraising best practice guidelines.

Head of Lotteries and Raffles
The role of Head of Lotteries and Raffles is part of the management team within the Individual Giving and Lotteries directorate. This directorate plays a crucial role in fostering strong relationships with our supporters and generating sustainable income for KSS. Our Lotteries have a combined income of £9 million per year, and the Head of Lotteries and Raffles will be responsible for ensuring the consistent growth of these lotteries, and to ensure that we provide engaging and safe fundraising avenue for our supporters.

Application and Interview Process
We ask all applicants to ensure that they provide us with an up-to-date CV and a covering statement that is relevant to the role of Head of Lotteries and Raffles. We recommend that you review the Job Specification that is within the role's job description. This section of the job description outlines the essential and desirable requirements for this role, and how KSS will assess your application to determine whether you meet those essential and desirable qualities.

All shortlisted candidates will then undertake a two-stage interview process, with the first stage being held over Microsoft Teams. All online interviews are booked through our online portal, which will provide a range of times and dates for you to select. The second stage of our interview process will be a more formal face to face interview held at our Charity headquarters on Rochester Airport. For any applicant that requires reasonable adjustments for either stage of the interview process, please ensure that this is outlined in your application. 

The closing date for this role is 13th December 2024. Please note that we will actively conduct interviews before the closing date of our external advertisement, and this role may close prior to this date if a suitable candidate is found.

Inclusion and Diversity
KSS is committed to creating an equal, diverse and truly inclusive culture where everyone feels welcome and able to be their authentic selves.

We believe that everyone has the right to live without fear or prejudice, and be treated fairly, and with respect and dignity regardless of race, age, gender, disability, sexual orientation, social class, religion and belief.

Closing date 13-12-2024

REF-218 169

About Us:
Conwy Mind is a dedicated mental health charity committed to providing life-changing support to individuals facing mental health challenges. We are passionate about raising awareness, breaking down stigma, and making mental health care accessible to all in our community.

To support and expand our work, we’re establishing an exciting new Income Generation Team dedicated to increasing our income, developing innovative fundraising ideas, and engaging our community in meaningful ways.

About the Roles:
As we build on the fundraising success, we've achieved over the past two years with events such as Mental Elf and Seal splash, we're excited to establish a new Income Generation Team to take our efforts to the next level. We are seeking an inspiring Income Generation Lead and two enthusiastic Fundraisers who bring fresh ideas, energy, and a passion for our cause. This team will be pivotal in driving our fundraising initiatives forward, generating new income streams, and creating engaging events and campaigns to expand our reach and impact. Working across Conwy, Gwynedd and Ynys Mon we have big plans. The work will also involve supporting and developing joint opportunities with our neighbouring local minds in North Wales.

Fundraising and Community Engagement Officer x 2 to cover Conwy, Gwynedd and Ynys Mon (1 x Welsh Essential)

Salary Grade/ Rate: £28,000

Location: Unit 5325, North Wales Business Park, Abergele, Conwy, LL22 9HR Hours: 35hrs to be worked flexibly

Annual Leave: 35 days pro rata (including bank holidays)

Responsible to: CEO Contract: Permanent

Role Overview:

This role will deliver a range of fundraising activities, creating a great supporter experience for our participants ensuring our supporters are at the heart of everything we do.

You will project manage fundraising activity and volunteer journeys from beginning to end, delivering them on time and in line with annual plans and budget. You will analyse and produce evaluation reports reporting against budget, interpreting these results to inform the future planning of fundraising activities.

You will possess strong verbal communication skills and the ability to effectively communicate with our supporters across a range of channels including mail, e-mail, telephone, face-to-face, and online.

Key Responsibilities:

• Fundraising plan in accordance with the Fundraising strategy.
• Expand our team of volunteers and establish Local Fundraising Groups to raise funds in their community.
• Maintain a robust monitoring and recording system to capture achievements and activities, identifying trends for future planning.
• Hold regular meetings with volunteer groups to reward and thank them, deliver any training and promote a team ethos.
• Support current supporters to continue with their fundraising for us, attending their events.
• Increase the number of organisations, groups and individuals who can hold fundraising events by visiting and giving presentations.
• Promote awareness of Conwy Mind and the services we provide.
• Implement Legacy and In Memoriam donations programme by holding events across the Region
• Develop corporate relationships building Charity of the Year opportunities.

Skills:

• Excellent communication skills using all methods of contact including face to face, email, phone and online
• Strong range of IT skills including Microsoft packages, online research and social media platforms to promote events and success stories
• Good aptitude for collating information using spreadsheets  Ability to recruit, manage and support a team of volunteers  Innovative approach to fundraising and associated events  Motivated to achieve stretching objectives
• Flexible team player.
• Exceptional presentation skills using a range of styles to engage with all aspects of the role.

Experience:

• Significant experience of the Voluntary sector and volunteering  Experience of working with, ideally, managing volunteers  Demonstrable experience of Fundraising
•  Able to evidence a range of presentation styles relevant to the audience

Qualifications:

•  A levels, or equivalent qualifications
• Any relevant Fundraising qualifications  
• 1 Welsh Essential, 1 Welsh Desirable 

Additional Requirements:

•  Adhere to all Conwy Mind’s policies with particular reference to confidentiality, cash handling, data protection and health and safety.
•  To comply with the data protection regulations, ensuring all information on volunteers and supporters remains confidential.
•  To be responsible for personal learning and development, to support the learning and development of others and the whole organisation.
•  Keep abreast of new charity sector developments such as new events and fundraising ideas.  Attend all mandatory staff training and ensuring you are up to date.
•  To work in a manner that facilitates inclusion.
•  To administer and organise own work to ensure that it is accurate and meets reporting requirements.

Person Specification

The specific skills, knowledge and abilities required of an individual to be able to effectively perform the role.

Essential:

•  Experience if managing community activities and a proven track record of meeting and exceeding targets across a wide range of channels and products.
•  Experience and proven track record of managing volunteers to undertake fundraising activities.
•  A strong project manager with experience of devising and managing marketing and stewardship strategies to achieve targets.
•  Experience if using an innovation process to identify and implement new activities or improve existing ones.
•  Experience of using appropriate IT suite and level of programs associated with the role including databases, digital platforms, and financial systems.
•  Excellent knowledge and understanding of Fundraising legislation, principles and practices and regulation requirements across community events.
•  Exceptional presentation skills using a range of styles to engage with all aspects of the role.  Excellent project management skills, including managing multiple projects simultaneously.
•  Ability to plan, priorities and organise workload to achieve set deadlines.
•  Strong interpersonal skills to build authentic and effective relationships with supporters and local organisations.
•  Excellent communication skills, including the ability to deal with people at all levels on the telephone, face-to-face and in written communication.
•  A strong influencer who is able to encourage participants to exceed fundraising targets.
•  A resourceful team member who can work collaboratively across the organisation and with internal and external stakeholders to deliver excellent fundraising activities.
•  Ability to interpret and analyse data both during and after a campaign to help inform future strategies.
•  Value diversity and treat others with respect, showing sensitivity towards differences, promoting and encouraging diversity.
•  Willingness and ability to travel throughout North Wales and to work evenings and weekends.

Desirable:

•  Passion for Conwy Mind’s values and work
•  Direct or indirect experience of mental health problems  Relevant Fundraising Qualification
•  A levels, or equivalent qualification

Closing date for Applications:

5pm, 13th December 2024

Interview Dates:

15th & 16th January 2025 – Interviews will be carried out face-to-face at Unit 5325, North Wales Business Park, Abergele, Conwy, LL22 8LJ

Scope of job description

This job description reflects the immediate requirements and responsibilities of the post. It is not an exhaustive list of the duties but gives a general indication of work undertaken which may vary in detail in the light of changing demands and priorities. Substantial changes will be carried out in consultation with the post holder.

Our Application Process

We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equality in physical and mental health for all.

Book a phone conversation with us before you apply, and we will talk you through the role, how your skills and experience might fit our job description and person specification and talk you through how to complete the application form.

Once you have submitted your application form, we will compare your application to what we are

looking for with our person specification, and if they’re a good fit we’ll contact you for an interview.

AMDANOM NI:
Mae Mind Conwy yn elusen benodedig ar gyfer iechyd meddwl. Mae wedi ymroi i ddarparu cymorth trawsnewidiol i unigolion sy’n wynebu heriau iechyd meddwl. Rydym ni’n angerddol dros godi ymwybyddiaeth, cael gwared â stigma, a sicrhau bod gofal iechyd meddwl yn hygyrch i bawb yn ein cymuned. 

Er mwyn cefnogi ac ehangu ar y gwaith yr ydym ni eisoes yn ei wneud, rydym ni’n sefydlu Tîm Cynhyrchu Incwm newydd i gynyddu incwm, datblygu syniadau arloesol i godi arian, ac ymgysylltu â’r gymuned mewn ffyrdd ystyrlon.

Y Swyddi:
Wrth i ni adeiladu ar y llwyddiannau yr ydym ni wedi eu cael dros y ddwy flynedd ddiwethaf yng nghyd-destun codi arian, megis Mental Elf a Seal splash, rydym ni’n gyffrous iawn ein bod ni’n sefydlu tîm Cynhyrchu Incwm newydd er mwyn gwneud ein hymdrechion codi arian yn fwy llwyddiannus byth. Rydym ni’n chwilio am Arweinydd Cynhyrchu Incwm sydd â'r gallu i ysbrydoli, yn ogystal â dau Swyddog Codi Arian a fydd yn dod â syniadau newydd, egni a brwdfrydedd i'r mudiad.  Bydd y tîm hwn yn gwneud gwaith allweddol wrth ddatblygu ein cynlluniau codi arian, creu ffrydiau incwm ychwanegol, a chynnal digwyddiadau ac ymgyrchoedd ymgysylltu er mwyn cyrraedd mwy o bobl a chael mwy o effaith.  Rydym ni’n gweithio ym mhob rhan o Gonwy, Gwynedd ac Ynys Môn, ac mae gennym ni gynlluniau mawr.  Bydd y gwaith hwn yn golygu cefnogi a datblygu cyfleoedd ar y cyd â changhennau Mind lleol yng Ngogledd Cymru.

Swyddog Codi Arian ac Ymrwymiad Cymunedol x 2, i gwmpasu Conwy, Gwynedd ac Ynys Môn (1 x Cymraeg yn Hanfodol)

Graddfa Cyflog: £28,000

Oriau: 35 i'w gweithio'n hyblyg

Gwyliau Blynyddol: 35 diwrnod pro rata (gan gynnwys gwyliau banc)

Yn atebol i: Prif Swyddog Gweithredol

Diben y swydd:

Bydd y swydd hon yn golygu cyflawni amrywiaeth o weithgareddau codi arian, gan greu profiad gwych i’n cefnogwyr, gan sicrhau bod ein cefnogwyr wrth galon popeth a wnawn.

Byddwch yn rheoli gweithgareddau codi arian a theithiau gwirfoddolwyr o’r dechrau i’r diwedd, gan eu cyflawni’n brydlon ac yn unol â’r gyllideb a’r cynlluniau blynyddol. Byddwch yn dadansoddi ac yn cynhyrchu adroddiadau gwerthuso yn erbyn y gyllideb, gan ddehongli’r canlyniadau hyn fel sail ar gyfer cynllunio gweithgareddau codi arian yn y dyfodol.

Byddwch yn meddu ar sgiliau cyfathrebu llafar cryf a’r gallu i gyfathrebu’n effeithiol â’n cefnogwyr ar draws amrywiaeth o sianeli gan gynnwys post, e-bost, ffôn, wyneb yn wyneb ac ar-lein.

Prif Gyfrifoldebau:

• Y cynllun codi arian yn unol â’r strategaeth Codi Arian.
•  Ehangu ein tîm o wirfoddolwyr a sefydlu Grwpiau Codi Arian Lleol i godi arian yn eu cymuned.
• Cynnal system fonitro a chofnodi gadarn i gofnodi cyflawniadau a gweithgareddau, gan nodi tueddiadau ar gyfer cynllunio yn y dyfodol.
• Cynnal cyfarfodydd rheolaidd gyda grwpiau gwirfoddol i’w gwobrwyo ac i ddiolch iddyn nhw, a darparu hyfforddiant a hyrwyddo ethos tîm.
• Cynorthwyo cefnogwyr cyfredol i barhau i godi arian ar ein rhan, gan fynychu eu digwyddiadau.
• Cynyddu nifer y mudiadau, grwpiau ac unigolion sy’n gallu cynnal digwyddiadau codarian drwy ymweld â nhw a rhoi cyflwyniadau.
• Hyrwyddo ymwybyddiaeth o Mind Conwy a’r gwasanaethau a ddarparwn.
• Rhoi rhaglen rhoddion Etifeddiaeth ac Er Cof ar waith drwy gynnal digwyddiadau ar draws y Rhanbarth
• Datblygu cysylltiadau corfforaethol gan adeiladu cyfleoedd Elusen y Flwyddyn.

Sgiliau:

• Sgiliau cyfathrebu rhagorol gan ddefnyddio pob dull o gysylltu, gan gynnwys wyneb yn wyneb, ar e-bost, dros y ffôn ac ar-lein
• Ystod gref o sgiliau TG gan gynnwys pecynnau Microsoft, gwneud ymchwil ar-lein a llwyfannau cyfryngau cymdeithasol i hyrwyddo digwyddiadau a straeon am lwyddiant
•  Gallu da i gasglu gwybodaeth gan ddefnyddio taenlenni
•  Gallu recriwtio, rheoli a chefnogi tîm o wirfoddolwyr
•  Agwedd arloesol at godi arian a digwyddiadau cysylltiedig
•  Yn llawn cymhelliant i gyflawni amcanion ymestynnol
•  Aelod hyblyg o dîm
•  Sgiliau cyflwyno rhagorol gan ddefnyddio amrywiaeth o arddulliau i ymgysylltu â phob agwedd ar y rôl

Profiad:

•  Profiad sylweddol yn y sector gwirfoddol ac o wirfoddoli
•  Profiad o weithio gyda, ac yn ddelfrydol, rheoli gwirfoddolwyr
•  Profiad amlwg o godi arian
•  Gallu dangos tystiolaeth o amrywiaeth o arddulliau cyflwyno sy’n berthnasol i’r Gynulleidfa

Cymwysterau:

•  Lefel A, neu gymwysterau cyfatebol
•  Unrhyw gymwysterau Codi Arian perthnasol
•  1 Cymraeg yn Hanfodol, 1 Cymraeg Dymunol

Gofynion ychwanegol:

• Glynu wrth holl bolisïau Mind Conwy gan gyfeirio’n benodol at gyfrinachedd, trin arian parod, diogelu data ac iechyd a diogelwch.
• Cydymffurfio â’r rheoliadau diogelu data, gan sicrhau bod yr holl wybodaeth am wirfoddolwyr a chefnogwyr yn aros yn gyfrinachol.
• Bod yn gyfrifol am ddysgu a datblygu personol, cefnogi dysgu a datblygiad pobl eraill a’r sefydliad cyfan.
• Bod yn gyfarwydd â datblygiadau newydd yn y sector elusennau megis digwyddiadau newydd a syniadau codi arian.
• Mynychu pob hyfforddiant gorfodol i staff a sicrhau eich bod yn gyfredol â nhw.
• Gweithio mewn ffordd sy’n hwyluso cynhwysiant.
• Gweinyddu a threfnu eich gwaith eich hun i sicrhau ei fod yn gywir ac yn bodloni gofynion adrodd.

Manyleb y

Person Hanfodol

• Profiad o reoli gweithgareddau cymunedol a hanes llwyddiannus o gyflawni a rhagori ar dargedau ar draws ystod eang o sianeli a chynnyrch.
• Profiad a hanes llwyddiannus o reoli gwirfoddolwyr i ymgymryd â gweithgareddau codi arian.
• Rheolwr prosiect cryf gyda phrofiad o ddyfeisio a rheoli strategaethau marchnata a stiwardiaeth i gyflawni targedau.
• Profiad o ddefnyddio proses arloesi i nodi a gweithredu gweithgareddau newydd neu wella rhai sydd eisoes yn bodoli.
• Profiad o ddefnyddio rhaglenni TG priodol a lefel y rhaglenni sy’n gysylltiedig â’r rôl, gan gynnwys cronfeydd data, llwyfannau digidol a systemau ariannol.
• Gwybodaeth a dealltwriaeth ragorol o ddeddfwriaeth, egwyddorion ac arferion Codi Arian a gofynion rheoleiddio ar draws digwyddiadau cymunedol.
• Sgiliau cyflwyno rhagorol gan ddefnyddio amrywiaeth o arddulliau i ymgysylltu â phob agwedd ar y rôl.
• Sgiliau rheoli prosiect rhagorol, gan gynnwys rheoli nifer o brosiectau ar yr un pryd.
• Gallu cynllunio, blaenoriaethu a threfnu llwythi gwaith er mwyn cwrdd â therfynau amser.
• Sgiliau rhyngbersonol cadarn i feithrin perthnasoedd dilys ac effeithiol gyda chefnogwyr a sefydliadau lleol.
• Sgiliau cyfathrebu rhagorol, gan gynnwys y gallu i ddelio â phobl ar bob lefel dros y ffôn, wyneb yn wyneb ac ar bapur.
• Dylanwadwr cryf sy’n gallu annog cyfranogwyr i ragori ar y targedau codi arian.
•  Aelod dyfeisgar o’r tîm sy’n gallu cydweithio ar draws y sefydliad a gyda rhanddeiliaid mewnol ac allanol i ddarparu gweithgareddau codi arian rhagorol.
• Gallu dehongli a dadansoddi data yn ystod ac ar ôl ymgyrch er mwyn helpu i lywio strategaethau yn y dyfodol.
• Gwerthfawrogi amrywiaeth a thrin eraill â pharch, gan ddangos sensitifrwydd tuag at wahaniaethau, hyrwyddo ac annog amrywiaeth.
• Parodrwydd a’r gallu i deithio ar draws Gogledd Cymru a gweithio fin nos ac ar benwythnosau.

Dymunol

•  Lefel A, neu gymhwyster cyfatebol
• Cymhwyster Codi Arian perthnasol
• Profiad uniongyrchol neu anuniongyrchol o broblemau iechyd meddwl
• Brwdfrydedd dros werthoedd a gwaith Mind Conwy

Y dyddiad cau ar gyfer cyflwyno ceisiadau yw:

5pm, 13 Rhagfyr 2024

Dyddiad y Cyfweliadau:

15 a 16 Ionawr 2025 – Cynhelir y cyfweliadau wyneb yn wyneb yn Uned 5325, Parc Busnes Gogledd Cymru, Abergele, Conwy, LL22 8LJ

Y Broses Gwneud Cais

Rydyn ni eisiau gwneud ein rolau mor hygyrch ag y gallwn i’r ystod ehangaf bosibl o ymgeiswyr, felly mae’r sgyrsiau hyn yn rhoi cyfle i chi ofyn cwestiynau, i weld a yw eich sgiliau a’ch profiad yn addas, ac i gael gwybod mwy am y broses gwneud cais.

Trefnwch sgwrs dros y ffôn gyda ni cyn i chi wneud cais, a byddwn yn trafod y swydd gyda chi, a sut mae eich sgiliau a’ch profiad yn cyd-fynd â’r disgrifiad swydd a manyleb y person, a gallwn drafod sut mae llenwi’r ffurflen gais.

Ar ôl i chi gyflwyno eich ffurflen gais, byddwn yn cymharu eich cais â’r hyn rydyn ni’n chwilio amdano gan ddefnyddio’r manyleb person. Os byddwch yn addas, byddwn yn cysylltu â chi am gyfweliad.

The International Nepal Fellowship (INF) is Nepal’s longest serving international NGO with over seven decades of experience working with Nepal’s poorest and most disadvantaged people and communities.

Nepal is one of the poorest and least developed countries in the world. After a decade of peace following the 1996 to 2006 civil war, the country was hit by several generation-defining events. In 2015, a catastrophic earthquake killed nearly 9,000 people and then the impact of the COVID-19 pandemic took its toll on the nation, amplifying challenges such as social exclusion, limited access to basic services, and weakening economic growth.

Its people have worked hard and achieved much to reduce poverty in Nepal. Twenty years ago, nearly every other family lived in extreme poverty, earning less than $1.25 a day. Although this number has halved, today there are still one in four families living in extreme poverty. This is why Nepal and its people need further help in the alleviation of poverty and suffering.

Today, INF in the UK is a forward-thinking and impactful organisation, raising funds and supporting programmes and projects initiated and delivered by our Nepali partners, addressing key needs in healthcare, disability, community resilience, education and emergency relief.

We are motivated by our Christian faith, showing active compassion for some of the world’s poorest people, and encouraging individuals and communities to access and enjoy their rights as a holistic expression of our values.

We believe all people are equal, and so inclusion and dignity are very important to us, irrespective of gender, sexual orientation, religious belief, disability, economic status, caste or any other feature.

INF UK is continuing on a journey of transformation. Five years ago we moved from being a missionary sending agency to a resourcing organisation, raising funds and awareness for our partners locally. We are now embarking on the transition to becoming a more locally-led organisation, supporting and empowering our local partners to assume a greater role in the way INF UK develops and evolves.

INF UK now seeks a CEO to lead a small and talented team and drive this process of transformational change. You will bring experience of senior leadership, international development, strategic planning, resource mobilisation, partnership building and financial oversight. This will be underpinned by a mature Christian faith and a passion to see Nepali people living dignified, hope-filled lives, free from poverty and suffering.

If this sounds like you we would love to hear from you. Closing date is 5pm GMT on Thursday 12th December 2024.

Please note that this role has an Occupational Requirement to be a committed Christian as permitted under Schedule 9, Part 1, of the Equality Act 2010.

We are looking for both newly qualified and experienced friendly adult counsellors, dedicated to improving the mental health and emotional resilience of our community.

Our ideal candidate is commited to providing a high standard in their work, with a passion to supporting clients to help them on their journey towards positive mental health and who embed and share Beacon's values.

You will be delivering 1:1 counselling, face to face appintments and potentially remote and be able to work evening to meet the demand and needs of our clients, with a minimum delivery commitment of 15 client hours per week.

Out ideal applicant with be enthusiastic, caring, positive and commited to learning and developing with their role to ensure we continue to provide the best service for our clients.

Do you love helping people and helping a great charity at the same time?  Are you friendly, clear and compassionate when speaking to our supporters on the phone or in person?  Do you have strong computer skills and a keen attention to detail?

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home. 

We’re looking for a friendly, hard-working, compassionate individual to join our fast-paced team. You will have strong communication skills, with a friendly demeanour and a positive, ‘can do’ attitude.  Sound computer skills are also essential for success.  Our Supporter Services Team is the first port of call for many of our supporters and we hope each interaction is the beginning of a lasting relationship in support of our charity. 

To be successful in this role you will: 

• Have previous experience in a customer services/administrative role

• Be friendly, compassionate and self-motivated 

• Possess a natural ability to engage with people on the phone or in person, and encourage trust and enthusiasm at the start of a supporter’s journey with the charity 

• Be able to work at a computer for significant periods of time, as well as acting as an effective and engaged team-player. 

• Have excellent computer skills – touch-type desirable, confident using a database, ensuring data input is clean and efficient.

• Regular monitoring of a busy team inbox and responding to or forwarding on emails in a prompt and helpful manner, within agreed timescales 

• Have responsibility for the recording of donations and other financial data onto the database and handwritten ledger – ensuring accuracy at all times 

• To ensure timely and efficient thanking of our supporters 

What we offer:

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

• Flexible working and the opportunity to WFH one day per week to support work-life balance
• Generous annual leave entitlement with additional leave for long service 
• Enhanced sick pay
• Free flu jabs
• Charity events throughout the year
• Employer enhanced auto-enrolment pension scheme with 8% employer contribution
• Ongoing commitment to training and professional development

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

Successful candidates will have access to vulnerable beneficiaries and will therefore require an Enhanced Disclosure from the Disclosure and Barring Service (DBS). 

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Description and Person Specification and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

The closing date for return of applications is Thursday 5th December 2024. Interviews will be held in Birmingham on Thursday 12th December 2024.