Digital Officer Jobs

This exciting role sits in our Campaigns, Impact & Partnerships team, who are one of NHYC’s main drivers of systems change and partnerships. Our Data and Impact Manager works dynamically across the organisation to support frontline teams in recording and sharing the impact of our work. We’re looking for someone curious, patient and with a strong eye for detail. This role oversees our data and outcomes tools, making sure we’re accurately recording and evidencing the change we create. The role holder will work across an array of digital tools to provide data and narrative about our work for our teams, funders and the wider public.

It's an exciting opportunity to join the team as we take on another expansion and a new range of partnerships, this role is perfect for someone looking to take a step up in project and data management, training & information sharing. They’ll also have the opportunity to lead on landmark pieces of work, experience our frontline offer and stretch themselves by informing the development of our next organisational strategy. They’ll sit within a supportive and talented team who also work across our campaigns, impact and partnerships work but will have autonomy and independence over their role and objectives. 

• Salary£37,024-£41,600
• Deadline: 9am Monday 16 September

Frazzled Cafe is a small mental health and wellbeing charity founded by Ruby Wax OBE, that provides a safe, confidential and non-judgemental environment where people who are feeling frazzled and overwhelmed by the stresses of modern life can meet on a regular basis to talk and share their personal stories. 

We run our free meetings online every single day of the year for anyone who needs them, and anyone can book and be included to talk, share, listen and to feel heard.

As part of our exciting plans for growth, we are seeking a Development Manager to lead on the organisation’s fundraising and communications to fulfil our mission and play a key role in supporting the next phase of Frazzled Cafe’s growth and development.

You will be responsible for developing and delivering an ambitious fundraising strategy with a range of fundraising activities focusing primarily on trusts and foundations but also individual donors, corporate partners and fundraising campaigns. You will also lead on creating a communications strategy to significantly grow our reach, brand and impact. Working with our Training and Programmes Manager, you will support our plans to expand our network of fantastic Volunteer Facilitators. 

This is an exciting, creative and flexible opportunity for the right person. The ideal candidate is someone with a demonstrable successful track record in fundraising, alongside the skills of a talented and persuasive communicator and relationship builder. They will be creative, solution focussed, willing to get stuck in and have good humour.

MAIN TASKS

Fundraising

● Lead on developing and delivering an annual fundraising strategy to support our ambitious plans for growth, securing a minimum of £250k per year from Trusts and Foundations, individual donors, fundraising events and campaigns, and corporate partnerships.

● Research and generate a pipeline of funding applications, including multi-year grant opportunities from Trusts and Foundations

● Lead on writing compelling applications and conversations with funders, talking persuasively and informatively about Frazzled Cafe’s work and impact

● Work with the CEO and trustees to develop new relationships with individual donors and strengthen partnerships with existing supporters

● Work with the CEO and Head of Training and Programmes to develop new opportunities for corporate sponsorship and partnerships

● Lead on organising fundraising events such as dinners with major funders and initiate and develop other opportunities for fundraising.

● Lead on Frazzled Cafe’s annual Big Give Christmas Challenge campaign and identify any other fundraising campaign opportunities throughout the year, with support from the Project Support and Administration Officer

● Prepare regular reports and updates for our funders, engaging them with our work and the impact of their support

● Ensure that Frazzled Cafe’s fundraising work is GDPR compliant and meets best practice standards.

Marketing and Communications

● Lead on the development of Frazzled Cafe’s first communications strategy to drive awareness and demand, grow our audiences and scale our impact.

● Work with the Project Support and Administration Officer to manage Frazzled Cafe’s socials, newsletters and website, growing engagement across all our channels

● Work with the Head of Training and Programmes to develop a communications strategy to attract and recruit more Volunteer Facilitators and attendees for our programme

● Help deliver Frazzled Cafe’s rebrand with external agency and lead on ensuring consistency in messaging across the organisation

● Lead on developing a suite of resources and materials that can be used to promote our services

● Work with and support the Project Support and Administrative Officer to capture and interpret data from our communications to maximise impact

● Bring innovative ideas to promote the charity externally to develop a national brand and awareness of what Frazzled Cafe offers.

Other:

● Work with and support the Project Support and Administrative Officer in relevant fundraising and communications tasks, delegating where appropriate.

● Participation in other projects/initiatives as required as a core member of the management team

● Work with the CEO and team to develop innovative and compelling ways to articulate the impact Frazzled Cafe has on its community

● Develop and maintain appropriate databases for recording our fundraising and communications work

Person Specification:

● Proven experience of successfully developing and implementing a fundraising strategy

● Demonstrable experience in a communications, or similar, role

● A demonstrable track record in writing successful funding applications and securing funds, including multi-year grants, from grant-making organisations

● Outstanding written and verbal communication skills demonstrating ability to produce persuasive and compelling copy and content

● A natural relationship builder with ability to influence and negotiate at all levels

● Competence and knowledge using communication tools and platforms  (Frazzled Cafe currently uses X, Instagram, Facebook and LinkedIn; Canva, Squarespace and Mailchimp)

● Strategic thinker and ability to turn ideas into action

● Pragmatic, project management approach to work and ability to meet regular, competing deadlines

● Excellent attention to detail and a positive, can do attitude

● Will have attended at least two Frazzled Cafe meetings ahead of the interview to understand our approach.

As the Helping Rhino Fundraising Manager, you will be responsible for the delivery of the charity’s fundraising goals through multiple income streams. There will be a focus on stewarding and growing the charity’s major donor database (both individual and corporate), delivery of successful engagement and fundraising events and producing creative online appeals. The role will also require the successful candidate to drive income from legacies and guide the Charity and Fundraising Administrator to deliver our community fundraising and every day giving targets.

The role will be supported by the CEO and the Charity and Fundraising Administrator.

This is a fantastic opportunity that would suit an individual with a proven track record of achieving ambitions fundraising targets and someone who will play a key role in the growth of Helping Rhinos over the next 5 years. We are looking for someone currently working in a similar role or someone who has experience of multi-stream fundraising and is ready to step up to deliver an initial target of £600k in year one, rising to £5m in 5 years.

Director of Fundraising & Communications

Based at The Vassall Centre Bristol c£60k + excellent benefits

Bristol Charities mission is to provide opportunities and support for people and communities to improve lives through grants, housing and charitable projects.

They are at a very exciting time in their development and have created a new role of Director of Fundraising & Communications to help them on their journey. This a new role that will play a crucial part in shaping the future of the charity as well as securing the resources to deliver sustainable growth in the work and impact of the charity.

Going forward their work will be delivered though a distinctive and coherent Community Hub model, which will be holistic, person-centred, integrated, joined-up, and promote a partnership approach.  They also purchased The Vassall Centre in 2021, with long term plans to redevelop the site for community benefit.

In the short term they plan to relaunch the Vassall Centre as a standout, accessible, and affordable workspace venue for charitable organisations.  Their community Hubs will include directly delivered Bristol Charities programmes/projects, services delivered by local partners, and services delivered by their strategic partners. They are also looking to increase the number of housing units they manage, either through development of their existing sites, through acquisition of new sites or through partnership working with other local housing providers, and any new Housing Schemes will incorporate the new Hub model.

Bristol Charities now need to recruit an experienced, passionate, and entrepreneurial fundraising professional; someone who is capable of not only overseeing a small but growing communications function, but who also recognises the importance of aligning fundraising and communications strategies and activity. 

With this role, there will be the opportunity to build a fundraising function from scratch and lead on the fundraising and communications strategy for the charity, at a time of exciting change. The work would go across a range of sectors and will provide an opportunity to impact the city in lasting and tangible ways.

Reporting directly to the CEO, the Director of Fundraising will play a key role in the Senior Leadership Team by providing thoughtful and creative leadership and productive working relationships with other Directors, teams, and colleagues, helping to set the direction for the charity and tackling strategic challenges.

For this role, we are seeking:

· Extensive fundraising experience in a compatible context, specifically across key areas of income generation.

· Must be target driven to achieve income objectives set.

· Relevant professional qualifications or qualified through experience (either fundraising or communications).

· Leadership at a senior executive level with experience of managing relationships with key stakeholders, colleagues and Trustees to deliver fundraising and marketing objectives.

This is an exciting new role, and the person will be responsible for creating, developing and implementing fundraising plans to support delivery of all projects and programmes. This involves leading partnerships with funders including proactive approaches to drive further income growth, packaging our programmes and services to attract new funding relationships.

If you would like an informal discussion regarding the role on offer and receive the briefing pack, please contact Vanessa Moon or Sandy Hinks using the contact details found in the Recruitment Pack. Details on how to apply can also be found in the Recruitment Pack. Completed applications with CVs and EoI should quote reference MC2477.

Closing date midnight, Sunday 22nd September.

Bristol Charities have retained Moon Charity Practice to manage this campaign and are therefore unable to accept CVs from third party agencies. All CV’s and expression of interest received will be forwarded directly to Moon Charity Practice for consideration.

Job title: Head of Corporate Partnerships

Manager: Director of Income & Engagement

Direct reports: 4

Location: Hybrid work with 40% from Breaking Barriers’ office in London (71-91 Aldwych, WC2B 4HN)

Salary: £50,000 - £54,000

Hours: 5 days per week (37.5 hours) but open to part-time (26 hours minimum), and flexible working arrangements.

Contract: FTC for 1 year (maternity cover)

Overall purpose

The Head of Corporate Partnerships is a key leadership role within the Income and Engagement Directorate. Breaking Barriers’ relationship with corporate partners is the USP upon which our growth and success as an organisation has been built. The Head of Corporate Partnerships has accountability for generating income, impact and influence from the private sector, and for leading a high-performing team to achieve ambitious growth and scale for refugees around the UK.

As Breaking Barriers has grown from a start-up organisation to a now 60-strong team raising c. £4m and supporting more than 1,200 refugees annually, our corporate partnerships have expanded beyond our original London base to be nationwide partnerships with a wide range of businesses and employers. Our corporate partners have been crucial in enabling our growth and will be crucial to delivering upon the ambition of our 2030 goals. The Head of Corporate Partnerships is an essential role that will make this ambition a reality.

You will lead a team to deliver outstanding partnerships management of a range of strategic and multi-faceted relationships with a portfolio of c.50 businesses alongside leading strategy for business development. Leading by example you will own a number of our key relationships to drive growth, whilst bringing your experience to bear to coach your team and ensure structures and processes are in place to enable high performance.

You will be:

• a creative and strategic thinker who doesn’t feel bound by traditional approaches to charity / corporate relationships,
• a keen collaborator, working closely with colleagues in our Services directorate to deliver high impact employability programmes for our refugee clients, and with the Head of Philanthropy and Head of Public Engagement to identify and drive cross-fundraising opportunities,
• an outstanding communicator, comfortable and confident in your ability to engage a wide range of stakeholders across the worlds of CSR, DEI and employability, and across the private, public, and third sectors representing Breaking Barriers at a senior level.

The Head of Corporate Partnerships will be part of Breaking Barriers’ Joint Leadership Team and will have overall strategic and budget responsibility for Corporate Partnerships. They will be a visible leader within the Income and Engagement Directorate and across the organisation, and will contribute to a culture of creativity, growth, innovation and entrepreneurialism that will drive us to achieve our 2030 goals.

This is a hugely exciting opportunity to join an entrepreneurial organisation with an enviable track record of growth, and a leadership team and Board prepared to back investment in fundraising. The Head of Corporate Partnerships will be someone driven and excited by the opportunity to develop further a function operating to the highest standards and generating impactful and innovative partnerships with a diverse group of businesses. They will be motivated to ensure that all people of refugee background in the UK have a fair chance to gain meaningful employment and will be ambitious to play a central role in helping Breaking Barriers to achieve it's 2030 goals.

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include obtaining references and verifying a candidate’s identity and right to work in the UK.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Please note that applications without a covering letter will not be considered.

Closing date for applications is 11:30pm on Sunday 29th September. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. 

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).

About the role:

We understand that a spinal cord injury can be devastating, but we believe it shouldn’t prevent anyone from getting the most out of life. And we’re here to help make sure that can happen through our range of services that are designed by, and delivered for people affected by spinal cord injury.

The role of Head of Services is a new one and reflects the growth and diversification of how we reach our audience and offer them support. We want to reach everyone affected by spinal cord injury across the UK.

As our Head of Services, you will lead the development, quality and sustainability of an award-winning portfolio including our Mentoring, Digital, Courses and Vocation Services – as well as providing support to oversee our vital Volunteer Development Programme.

As the only charity in the UK with dedicated services for children and young people with spinal cord injury, you will also use your expertise to guide this key area of our work.

Reporting to the Director of Services and working with the Head of Strategic Engagement, you will play a key role in the strategic leadership of the directorate.

You will be naturally driven to achieve the best outcomes for people affected by spinal cord injury. Above all, you will be passionate about being able to demonstrate the impact of what we do, and you will see for yourself how Back Up quite literally transforms lives every day.

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing dedicated services to children and young people. 

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.

Job description

Arts Therapies UK (formerly Birmingham Centre for Arts Therapies) has been able to support the mental health needs of Birmingham and the surrounding areas for over 30 years now. However, we have launched an ambitious 5 year business plan to increase our overall delivery by 600%, and our turnover to exceed the £1 million mark. 

Therefore, we are looking for an experienced Corporate and Communities Fundraiser to take the lead in this new role. This will be a challenging role where you will be creating something brand new and innovative. You will be working alongside a small but dedicated team who are all incredibly ambitious. Although this role is advertised as fixed term, it is our hope that the successful candidate will be able to develop this into a permanent role quickly and effectively. 

Benefits for you: 

• hybrid and flexible working: minimum of 1 office day a month (2nd Friday of the month) for this role - this will increase to 2 out of 5 days if the role becomes full-time and permanent. 
• 12.5 days annual leave plus bank holidays (following a successful probation) and increasing with time served.
• 30 days paid sick leave (following a successful probation).
• Dog-friendly office.
• relaxed hours over the Christmas period.
• the opportunity to shape your career at Arts Therapies UK. 

This role is ideal for anybody with a successful record in fundraising, and who is seeking a new challenge for professional development. 

Are you a skilled communicator with a desire to make a difference to the lives of workers, both in the immediate term within their communities, and in the longer term by shaping the research and policy landscape?

If this sounds like you, and you have a mixed skill set that includes some or all of; communications (internal and external), project management, grant-making, programme delivery and stakeholder management, then we are keen to hear from you.

About us

Formed from the legacy of the 35 Hour Week Campaign, The Alex Ferry Foundation is a UK grant-maker focused on the future of work, trade unionism and supporting communities. 

We believe that good work is an essential part of a good life. Therefore, we want to see a world in which workers and their communities are treated with dignity and respect and where they are empowered both in and beyond the workplace to live long, happy, and healthy lives.

We aim, through the funding of research, to ensure a better future for workers, and through the funding of local initiatives, to ensure a better present for their communities.

In our research funding we are focused on: shorter working time, a worker-led just transition, the role of technology and the future of trade unionism.

In our community funding we are focused on: initiatives and organisations providing value at the local level and who might otherwise struggle to secure financial support.

About the role

Working within our small, dynamic staff team, this role will primarily provide support to the Executive Director in the following areas: communicating the work of the foundation to key stakeholders; lead on and maintaining relationships with trade union groups; driving forward our community grants programme, demonstrating the policy, research and campaign impact of the foundation; general strategic and managerial deputisation.

The role would suit a communications or programmes specialist who is comfortable working flexibly across a number of briefs as befits a small and adaptable organisation. A successful candidate will need to demonstrate an affinity with, and understanding of, the work of the foundation, a flair for messaging, both in print, digitally, and in terms of design, and an administrative and motivational rigour capable of driving forward multiple grant-making programmes with complex timelines.

The role can be either home or office based, but candidates must be willing to spend at least three days a month in our London office.

About you

You will have:

• A commitment to the Foundation’s vision, mission, and values, and to the broader cause of labour rights and trade unionism.
• Excellent written communication skills, including writing content for different media (website, consent emails, social posts). Ability to absorb and convey complex issues succinctly, in an accessible format, and tailored to different internal and external audiences.
• Excellent verbal communication skills in order to present compelling and persuasive cases to, and achieve buy-in from, internal team members and external stakeholders
• High standard of accuracy and attention to detail.
• Able to multitask and to work at pace to meet tight deadlines.
• Time management, organisation and project management skills are essential, as well as the ability to plan ahead.
• Strong interpersonal skills, confidence, and the ability to work, communicate and listen effectively at all levels internally and externally with partners and senior stakeholders.
• Proactive, solution-focussed, innovative, and self-motivated individual with a can-do attitude, able to think laterally and creatively about opportunities, projects, and design.
• A team player, able to work both on own initiative and as part of a team.
• Excellent digital skills and knowledge of current and future trends in digital and technological solutions.
• Excellent numerical skills with the ability to understand and present communications key performance indicator data.
• Knowledge of GDPR regulations, as well as integrity and discretion over confidential information.

The Royal Court Theatre has an exciting opportunity for someone to join the team as a Senior Development Manager. 

The Senior Development Manager plays a vital, strategic role in enabling the Development team to reach our ambitious fundraising target. They will work closely with the Director of Development, Development Officers, as well as with the Marketing and Communications team, Finance Team and Artistic and Literary Teams.

The role will be responsible for securing new income and managing existing relationships with Corporate supporters and high net-worth individuals. Working closely with the Director of Development, they will lead on the development and implementation of an innovative strategy to grow income from a variety of sources as part of the Development team’s overall fundraising strategy. 

The successful candidate will:

• Be an experienced and pro-active development professional with an impressive track record in fundraising in a relevant environment, including in areas such as high-level giving schemes, corporate partnerships and securing large gifts 

• Have proven success in donor stewardship, developing enduring one-to-one relationships with high level supporters, meeting ambitious targets and securing new business 

• Have excellent organization and project management skills, with the ability to manage a busy workload, deliver to deadlines and manage conflicting priorities 

• Be a team player with a can-do attitude – the ability to make things happen, act proactively and lead within a team 

Further details of the role can be found in the Job Description.

Hours: Part Time, 18 – 21 hours per week.

Hours to be worked between Monday – Thursday 9 – 5, days flexible

Some evening or weekend working may occasionally be needed.

Contract: Permanent

Responsible to:  CEO 

Responsible for: None 

Salary & benefits: £26 – 31,000 FTE , 5% pension contribution, Employee Assistance Program (EAP), Blue Light card and Age UK discount scheme.

Location: Hybrid – White House Community Centre, other Age UK Richmond locations, other community locations and wider locations as needed for the role. Home working available in line with Hybrid Working Policy. 

Support and develop volunteering working in a local charity supporting older people

Age UK Richmond upon Thames is a local independent charity supporting older people across the London Borough of Richmond upon Thames. We provide a wide range of useful and well utilised services designed to improve wellbeing and enhance independence – including information & advice; a wide range of social & wellbeing centres and sessions; support after hospital discharge; digital skills development; Dementia Friendly Richmond and home services such as handyperson, housekeeping and gardening. Partnership is a core part of our work – we work in close collaboration with other voluntary sector partners and wider organisations to maximise our impact and reach. Our friendly and committed team of 45 staff and 100+ volunteers support around 4,000 local older people each year. 

We currently have an excellent opportunity for a Volunteer Coordinator to join our team. Volunteers are an essential part of our organisation, and we could not deliver our services without them. This important role within the organisation will include advertising & promoting volunteer vacancies; ensuring the organisation provide excellent support to our volunteers and developing volunteering within the organisation.

We are looking for an individual with excellent administration, IT and communication skills with a real will to work with older people and volunteers. Experience of working with volunteers and developing volunteering would be highly desirable.

A proactive, flexible and positive approach is also essential.

Click apply to be taken to our website for full details. The closing dates for applications is 10 a.m. on Monday 9th September 2024  by CV and covering letter or application form.

Are you an accomplished Fundraiser, looking for a flexible, part-time hybrid role? Would you be exited to fundraise without a high-pressured environment? We want you to take charge of this dynamic and varied job opportunity, joining a successful, supportive teamwhere there is real fulfillment and opportunity to springboard your career. 

If you are a team-player, able to work remotely, have experience in fundraising at all levels including grant bid writing and prospect development, have creative ideas and a real huger to raise money for a great cause, this could be the job for you. 

We are a small, fast-growing local charity supporting families with disabled children, based in Berkshire. We have great contacts locally and a high profile in our community.

The role is circa 16 hours a week, with a salary range of £38K - £42K (FTE) pro rata and dependent on experience. 30 days annual leave (pro rata), flexible working hours and pension.

ORGANISATIONAL INFORMATION

We are a multi award-winning charity supporting disabled children and their families in Wokingham, Berkshire. Our mission is to improve the lives of disabled children, young adults and their families in our area. We achieve this by providing accessible play activities in our purpose-designed community centre as well as providing parent/carer support and offering a service to young, disabled adults, sourcing life-fulfilling opportunities for them in whatever form that may take. Our work is underpinned by core values of integrity, enthusiasm, inclusion and team-work.

PURPOSE OF THE JOB

This is an exciting opportunity to join our small and friendly team and take on responsibility for raising much-needed funds to enable our service to continue to thrive. The organisation is not high-cost, the target being £130,000 a year, much of which is sourced through the hiring of our space to other groups working with disabled children. As Head of Fundraising, you will report to the charity’s CEO as well as working closely with our Head of PR and Centre Manager. This is a diverse and rewarding role where you will be able to see the direct impact of your work and the families you are helping. You will also be able to develop the charity’s overall fundraising strategy and will play a crucial role in the future of this important organisation, described by many of its users as a life line.

BENEFITS:

· generous annual leave allowance of 30 days p.a.

· bank holidays

· employer pension contribution.

For the full job description and person specification, please see the attached document below

The Operations Coordinator plays a pivotal role in supporting the Finance, HR, and IT departments by ensuring the smooth and efficient operation of these critical teams. As a central hub within the organisation, the Operations Coordinator is responsible for coordinating and streamlining various processes, managing a range of administrative tasks, and facilitating effective communication across departments. This role is essential for enhancing efficiency and driving productivity, allowing each team to focus on their strategic objectives and contribute to the overall success of the charity.

In this position, the Operations Coordinator will identify opportunities to improve workflows and implement solutions that optimise departmental operations. By fostering collaboration and information sharing among teams, the Operations Coordinator helps to ensure that organisational goals are met, and that the charity can continue to deliver on its mission. This role offers the opportunity to be at the heart of the charity’s operations, providing vital support that enables the charity to make a meaningful impact.

During peak operational periods, Coordinators at The Brilliant Club will be called upon to offer assistance and support to different teams as the need arises. This fluid role emphasises the importance of cross-team collaboration and adaptability, providing the coordinator with opportunities to contribute to various projects and initiatives across the organisation. This dynamic environment fosters professional growth and skill development while ensuring the efficient functioning of all departments and the Charity as a whole.

The role will best suit someone who:

• Essential – capable of adapting quickly to new systems and interfaces.
• Essential – able to balance priorities effectively to complete tasks to time.
• Essential – ability to understand and follow process consistently and confidently, record outcomes where required, and escalate complex cases where necessary.
• Essential – good level of written and spoken English, including asking clarifying questions where needed to ensure that tasks are understood.
• Essential – confident, clear and calm approach to customer service.
• Essential – high level of attention to detail.
• Essential – confident in using digital systems for delivery.
• Essential – able to spot inefficiencies in systems, and suggest and implement improvements.
• Essential – understanding of safer recruitment process in the education sector.
• Essential – proactive with a willingness to help the wider team and suggest solutions to emerging issues.
• Essential – adhere to information security policies included in the charity’s ISO 27001 manual and complete information security training
• Has a demonstrable passion for furthering The Brilliant Club’s mission

E- Commerce Manager 

(UK wide) 

£36,629 per annum (pro rata for part time hours) 

 (Ref: SUS4272b) 

Full Time 22.5 hours per week – happy to talk flexible working 

Base: Hybrid, work from home or from your nearest Sustrans Hubs 

About the role 

This is an exciting opportunity to work with Sustrans as part of the Fundraising and Supporter Engagement team as the E-Commerce Manager. 

In line with our ecommerce strategy, Sustrans has invested over the past years to increase sales through our e-commerce shop and now needs to find new approaches to maximise revenue. 

As the E-Commerce Manager, you will be responsible for maximising e-commerce revenue by optimising the martech stack, improving audience insights, product development/management and  promotion through digital and offline marketing channels. 

As part of the Fundraising and Supporter Engagement team, you will work closely with colleagues in Supporter Engagement and Giving, Strategic Communications, Finance as well as external agencies and suppliers. 

This role has line management responsibilities for two-part time colleagues, the E-Commerce Promotions Officer and the E-Commerce Products Officer. 

We offer true hybrid working, a flexible mix of working from home and occasional travel to a nearby office hub. 

About you 

You should have experience of leading, motivating and managing a team as well as demonstratable experience of working in e-commerce ideally in cycling/outdoor or an allied industry.

You will have previously improved customer experience and increased loyalty, as well as having worked with Shopify, website content management systems and ideally integrations with Facebook and Amazon. You will be skilled in project delivery to agreed deadlines and budgets. 

You will need to be experienced in delivering, interpreting and actioning insight through high quality, consistent data to increase sales and of using paid and organic channels including SEO. 

Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.

What we offer 

In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment.

Wellbeing 

28 days’ leave per annum plus bank holidays for full-time working 

Ability to buy an extra week of annual leave (pro-rata for part-time staff) 

Staff volunteer days 

24/7 free, impartial and confidential support service 

We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes 

Financial 

Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans 

Bike, computer and season ticket loans 

Discount benefits 

London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London) 

Death in Service benefit – 3 x annual Salary 

Family Friendly 

Enhanced maternity and paternity pay 

Flexible Working practices (full time hours are 37.5 per week, Monday - Friday) 

Additional information 

Closing date for the receipt of completed applications is 23:59, 15September 2024

Interviews will take place in via MS Teams during the week commencing 23 September 2024

About Sustrans 

At Sustrans you'll be part of a movement to make it easier for people to walk and cycle.  

We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone. 

You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet.  

 We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported.  

You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.   

The purpose of the role is to plan and deliver strategically the fundraising required for the ongoing success of NCO, enabling this important national music organisation to develop and deliver its mission.

Main Responsibilities 

Strategy and Planning

Working with the Chief Executive and Development and Communications Committee to set and lead on the development of NCO’s development strategy, setting fundraising targets in line with strategic objectives.

Oversee all fundraising activity and report to the Chief Executive, NCO Board and Finance Committee on progress towards income targets.

As a member of the Senior Management Team, represent the Development function to ensure full account is taken of development potential whilst contributing towards the leadership and strategic direction of NCO.

Individual Giving

Lead on re-establishing NCO’s Individual Giving programme, drawing on the potential pipeline of current stakeholders (eg parents and alumni) and delegating to/working with the Development Team in its successful delivery.

Lead on new mid/major donor giving and relationships including legacies, personally managing a portfolio of prospects and donors.

Support the Development team to lead in the delivery of NCO’s annual giving programmes, ie Friends and Patrons.

Lead on individual campaigns, working collaboratively with the Development team to maximise opportunities to engage with new supporters through events and matched funding initiatives (eg The Big Give).

Work with the Chief Executive and other senior staff to ensure the continued engagement and support of the NCO Board.

Trusts and Foundations

Lead on fundraising from Trusts & Foundations and other grant giving bodies (excluding statutory funding).

Research and cultivate existing and new funders, working with the Chief Executive, Board and the Development Team to initiate new partnerships and maintaining systems to ensure that those partnerships are successfully managed and sustained.

Prepare compelling major grant applications to secure new funding with sound attention to detail, and work with colleagues by leading and advising on other vital grant applications undertaken by members of the Development team, sharing best practice in fundraising to develop the organisation’s skills.

As part of the Development team, provide appropriate and timely monitoring information to trusts and foundations, as required by their conditions of support including, where appropriate, organising events and visits.

Corporate Fundraising

Lead the Development team on stewarding existing and cultivating new corporate sponsors and ensuring benefits and recognition are delivered across NCO’s marketing channels.

Statutory Funding

Support the Chief Executive and wider team to ensure that NCO fulfils its quarterly and annual reporting requirements to Arts Council England and the Department for Education and in the creation of new funding applications including as part of the next ACE Investment Review.

(NB: The day to day management and reporting requirements of NCO’s NPO and DfE grants will be managed by a newly appointed Business Administrator and overseen by the Chief Executive).

Organisation and Management

Line manage NCO’s Development Manager through individual objective setting and performance management, regular 1:1 meetings and identification of training needs.

Empower the Development team by ensuring they have regular opportunities to develop their skills and experience across different areas of fundraising and through training whilst supporting them wholeheartedly in their professional development.

Inspire and lead the Development team, and set an example, on the application, implementation and adherence to all NCO policies and procedures.

Support the Development team to lead on the development of NCO’s CRM System (Beacon) in specific relation to its fundraising functions, in line with the Data Protection Act.

Maximise the potential of Gift Aid from all donations, supporting the Development team to ensure all donations and payments received are appropriately logged, accompanied by appropriate paperwork and in line with annual audit requirements and submitted in a timely manner.

Produce Development reports for quarterly Board and Finance Committee meetings, attending online and in person as required.

Undertake research and maintain a high level of knowledge about trusts, foundations, individuals, and statutory funding to inform planning.

Represent NCO at conferences undertaking public and media presentations, attending conferences and events and lobbying forums as appropriate