Digital Manager Jobs

Ruils is a user-led charity based in the Richmond borough that supports disabled children and adults and the elderly to live independently, be part of their community and to live life to the full. We provide information, advice, advocacy, befriending and activities to our clients and their families.

As part of this mission, we deliver accessible and inclusive community group activities and volunteer-based services for disabled residents. Our ambition is to enrich people’s lives, help with their mental health challenges and reduce their isolation and loneliness. We have broadened our community remit to also identify, advise and support residents living with health inequalities in the Borough of Richmond as an NHS Southwest London Integrated Care Board Core20Plus5 Partner.

The localities of focus will be Whitton/Heathfield, Hampton North, Barnes North, Mortlake and Ham & Petersham. These localities are also where Ruils has lower levels of volunteer engagement and consequently community service provision.

Purpose of Post

• Working with the Community and Volunteer Manager to deliver our Community Independent Living Services (CILS). The role entails supporting Ruils’ Group Activities, Befriending, Active from Home Walks, as well as the recruitment and management of Ruils Volunteers.
• Working with the Community and Volunteer Manager, to manage our Core20Plus5 initiative to target resident engagement with community organisations in areas where this is identified as being low.
• To establish the reasons for this and draw up a plan for improved  local engagement by driving volunteer recruitment  and delivering increased  befriending and Active from Home client matches, new group activities, and establishing a trusted reach-out path for the currently dis-engaged residents at our Health and Wellbeing events.
• To provide input to Health and Wellbeing events organised by the Health in your Hands team in areas of focus.

Key Duties

• Support with the recruitment, matching, on-boarding, training and management of Ruils Volunteers in particular areas of focus and across the charity when required.
• Support with the administration and management of the Ruils Befriending, Active from Home Walks, and Community Group Activities, particularly in key areas of focus.
• Support new clients being referred into CILs services to access activities and services.
• Work with clients (with guidance and support) to:
• Access CILS services.
• Match with appropriate befriending volunteers.
• Access social and leisure opportunities in the community.
• Support (where appropriate) with facilitating Ruils online group activities.
• Support with the monitoring of CILS activities.
• Manage our Core20Plus5 initiative to engage with community organisations (council, voluntary, health & wellbeing, resident associations), and local residents to:
• Increase Ruils understanding of local health and wellbeing support needs.
• Record findings of engagements as basis for new services deployment.
• Promote new volunteer requirement at micro-level in targeted localities.
• Evaluate what new group activities will meet local resident wellbeing needs and propose plan for delivery.
• Support the delivery of Ruils Health & Wellbeing Events in key areas of focus including contacting local residents to promote the events.
• Identify, reach out and establish ongoing relationships with like-minded organisations to attend their health and wellbeing events in the targeted localities. As a community connector, outreach should also identity individual influencers in these areas in order to utilise their knowledge, insight and influence with the challenges faced by local residents.
• The goal is to establish a trust and confidence to maximise our engagement with local residents.
• Other duties as deemed appropriate relating to the community services, or Ruils services generally.

Ruils Culture

At the heart of Ruils is good people. We believe in mutual respect where we value everyone’s strengths and celebrate our differences and imperfections. We all support a collaborative ‘us’ mentality where we share our knowledge for the benefit of our colleagues and clients.

Our culture is underpinned by clear, honest and transparent communication at all levels. We are all committed to creating an organisation that supports our personal and professional lives but can still be a fun and sociable place to work.

We all passionately believe in the same vision for Ruils and our clients, supporting people to become valued, effective and independent members of society. We will achieve this through open collaboration as a team and an empathetic approach to our clients.

For us all to grow and flourish we are committed to creating a supportive, caring and kind environment for every member of our team. We will do this by trusting our colleagues and acting with the utmost integrity and accountability with everyone we come in to contact with. We are all committed to the success and growth of Ruils and appreciate this will be achieved through being flexible and accessible in our approach to work and by supporting each other to reach our full potential.

Finally, we know that it is the people at Ruils that make the difference. We will encourage and welcome like-minded people to the team who share and are committed to our values.

It is necessary for all employees to be flexible, and all employees may be required from time to time to perform other duties that may be required by the employer to provide effective services to clients and to ensure the efficient running of the organisation.

General

The post-holder is expected to work in line with the Ruils’ policies and procedures including health and safety, confidentiality, safeguarding adults and children, and equal opportunities and diversity. In carrying out their duties the post-holder should endeavour to maximise the opportunity for disabled clients to be independent and to create opportunities that enable them to reach their full potential.

It is necessary for all employees to be flexible, and all employees may be required from time to time to perform other duties that may be required by the employer to provide effective services to clients and to ensure the efficient running of the organisation.

The post-holder will:

• Promote the work of Ruils.
• Be self-servicing and will maintain efficient files and records and records on the Ruils database.
• Attend monthly staff meetings.
• Attend personal and peer supervision and appraisal meetings.
• Attend and contribute to Planning Days and Events as and when required.
• Undertake any training necessary to improve performance.
• Comply with all relevant legislation.
• Ensure that confidentiality of client information is maintained in line with GDPR regulations.

Special Requirements:

• Flexibility to work outside of normal office hours on occasion. Ability to work remotely or online for a period of time, with strong IT skills. 
• We actively encourage applications from disabled people and people with long term health and mental conditions.
• We operate a Guaranteed Interview Scheme in that we will guarantee an interview to all disabled applicants who meet the essential criteria for the post. Please state in a cover letter if you wish us to consider you for this guaranteed interview scheme.

Please apply in writing with a cover letter and stating your current salary to Viv Sage, our HR Consultant at Better Talent, via the Quick Apply button.

Operational Support Coordinator

We are delighted to share this new and exciting opportunity for an Operational Support Coordinator to join a dynamic organisation.

Position: Operational Support Coordinator

Location: Holyoake House, Manchester 

Salary: £33,570 per annum (pro-rated to 21 hours - £20,142)

Hours: Part-time, 3 days a week (21 hours)

Contract: Permanent

Closing Date: Midnight, Friday 20th September 2024

Interviews: Week commencing 30th September 2024, in Manchester

Benefits: Flexible working options, pension scheme, discounted travel to work schemes, employee wellbeing assistance programme including free eye tests, personal and professional growth and development, including coaching and trade union.

We reserve the right to close the role early should a suitable candidate be found before this date. Applicants are required to submit a current CV and cover letter.

About the role:

As Operational Support Coordinator, you will play a crucial role in the Operational Support Unit, ensuring the smooth and efficient operation of the organisation’s various processes. This role involves working closely with various teams to promote cross-functional collaboration and supporting the delivery of our operational plan through digital coordination, project management and process improvement.

As an organisation we are led by our unwavering values of solidarity, self-responsibility, equity, and honesty, therefore if you share these core values, we would be delighted to receive your application.

Key responsibilities include:

• Lead on the end-to-end project management for cross-functional initiatives, ensuring clear communication and tracking timelines; Utilise digital coordination tools like Asana to manage resource planning, evaluate team capacity, and monitor progress.
• Facilitate communication channels across departments to stay informed about progress and potential roadblocks of our operational plan.
• Develop and manage a centralised reporting system that consolidates key metrics, performance indicators, and resourcing plans from across the organisation; Provide Leadership Team and managers with comprehensive data on organisational performance and trends for informed decision-making.
• Collaborate with the Research Officer and Digital Team to identify and implement technological solutions that enhance efficiencies for the organisation and its members in line with the tech and digital strategy.
• Identify, develop and implement process improvement initiatives that span multiple departments, to streamline operations and promote cross-functional collaboration.
• Assist in the business development programmes, supporting the trial of new products.
• Participate in the AI squad, contributing to technology and efficiency initiatives.
• Coordinate and chair monthly operational meetings; record accurate minutes of meetings and ensure all matters arising and actions are dealt with by the appropriate person within agreed timescales; Provide administrative support at other relevant meetings as appropriate.

About you:

To be successful in this role, you will be enthusiastic about the organisation and its mission, and you will have experience working as an Operational Support Coordinator in another organisation.

• Experience in process improvement, operational support or project management 

• A positive and proactive attitude with the ability to identify operational challenges and issues, take initiative to develop and implement effective solutions 

• Strong interest in technology and methods for efficiency improvement 

• Demonstrate an agile approach to project management and adapt to changing priorities 

• Attention to detail, good organisational and administrative skills 

• Strong analytical and problem-solving skills 

• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams 

• Highly developed IT skills with the ability to use a variety of computer systems, and proficient in Microsoft Office applications

About the organisation:

As the voice of the UK’s co-operative movement, we empower and support co-operative enterprises with specialised knowledge and expertise, to grow the co-operative economy and create a fairer society. From football clubs and farms to convenience stores and pubs, there are more than 7,000 co-operatives in the UK, each owned and controlled by their members and based on a set of shared principles and values. By promoting shared wealth through member ownership, we are committed to enabling anyone in the UK to form, or join, thriving and sustainable co-ops.

As an organisation we are led by our unwavering values of solidarity, self-responsibility, equity, and honesty, therefore if you share these core values, we would be delighted to receive your application.

Other roles you may have experience in could include Operations, Operations Support, Operational Support, Admin, Project management, Project Manager, Operational Support, Operational Support Officer, Admin Support, Administration Support, Senior Administrator, Senior Admin etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Age UK's Digital & Technology team is recruiting for a Junior ITSM (Hornbill) Administrator. This is an exciting role where you can make a real impact.

Using a blend of technical awareness, strong communication skills, and the ability to work collaboratively in a team environment, you'll bridge the gap between technical aspects and customer requirements to automate IT and other business processes using our ITSM platform Hornbill.
While a high level of technical expertise is not required, an aptitude for learning and problem-solving is essential.

Within this role, you'll assist to automate our processes using Hornbill whilst maintaining current automations and integrations.

As a strong team player, you'll work closely with colleagues, customers, and the leadership team to ensure activities are aligned and integrated.
You'll also provide recommendations to customers on business process efficiencies and ITSM best practice.

With high attention to detail, you'll ensure that all Operational, Architectural, and Service standards are maintained adhering to minimum enterprise standards.

This fantastic opportunity offers Hybrid and flexible working between home and either the Ashburton, Blackpool or Warrington office. We anticipate 3 days a week working in the office. Your travel costs to the linked office are not covered.

If you have problem-solving skills with the ability to consult and collaborate with colleagues and customers, we'd love to hear from you.

Must haves:

* Strong communication skills and the ability to work collaboratively in a team.
* Problem-solving abilities to identify and address issues within the system.
* Technical awareness to interact with utility scripts and gather technical details for reporting.
* Basic knowledge of scripting (ability to learn quickly is sufficient).
* Experience with requirements capture and documentation.

Great to haves:

* ITIL v3/v4 foundation.
* SQL.
* Experience automating processes using workflows within n ITSM platform.
* Experience of developing an ITSM platform.
* Power Bi.

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

About the Role

As an Events Administrator, the primary focus of the role will be to assist the JPF Events Team to produce face-to-face events that celebrate young people and their achievements. The Jack Petchey Foundation delivers circa 90 live venue events across London and Essex for the Jack Petchey Achievement Award Scheme. The post holder will primarily be based in JPF’s office and will work during the busy term-time period. They will assist in organising JPF’s Achievement Award events, and will provide general administration support for the Events Team.

Purpose of the Role

• Provide general administrative support to the Events Team during term-time.
• Assist the Events Team in organising and producing live venue events, including liaising with schools and youth organisations.
• Support the Event Manager in maintaining the Events Team office, equipment, materials and supplies.
• Ensure effective communication with coordinators in schools and youth organisations and maintain accurate records on JPF systems.

Main Areas of Responsibility

1 Administrative support to Events Team

• Follow up and secure event invitation responses from schools and youth organisations.
• Distribute tickets for live events in good time.
• Source award winners’ citations (the reasons for young people winning their awards) and prepare scripts for event hosts to edit.
• Prepare Leader Award certificates and other event materials.
• Collate event feedback responses and circulate to colleagues.
• Support with preparing management reports on event attendance and participation.
• Upload invoice payments and event financial information to JPF’s database.
• Produce event statistics and support colleagues to prepare management reports and analysis.
• Ensure Risk Assessments are up to date for each Achievement Award event and each venue.
• Ensure all staff and freelancers are briefed appropriately ahead of events.

 2 ​ General Administrative Duties
• Respond to event-related telephone/email enquiries.
• Draft and send letters, using the JPF database.
• Ensure accurate records are kept on the JPF database.
• Take and circulate minutes for Events Team meetings.
• Maintain and develop digital and physical filing systems for the Events Team.

3 Event Materials and Events Office Upkeep
• Support the Events Manager to ensure sufficient supplies of event materials and order new stock as necessary.
• Organise and package event materials and resources for events.
• Ensure supplies of materials are stored in a tidy/accessible manner.

Other Responsibilities
• Actively contribute to Events Team and JPF Team meetings.
• Support specific JPF projects working with young people where required.
• Offer telephone/email support and advice to the public and to school/youth organisation coordinators about JPF events.
• Act within the ethos and policies of the Jack Petchey Foundation and implement JPF values in your day-to-day work.
• Identify opportunities to improve the Events team’s processes and systems to ensure maximum efficiency.
• Undertake any other tasks as agreed with the Events Manager and Head of Events.
• Cover Dockmasters House reception (when required).

The post holder will work as part of the wider team from the Jack Petchey Foundation Headquarters in Canary Wharf.

These are the normal duties which the charity requires of the position. However, it is important that all staff are prepared to be flexible as they will be required from time to time to perform other duties.

About you

As a Supporter Services Officer you’ll be part of a busy team delivering an outstanding multi-channel contact service to Practical Action’s existing and potential supporters and donors. You will have a passion for people and will always be looking to go the extra mile to help others.

Previous experience of processing financial transactions and delivering high levels of customer service is essential and you’ll enjoy talking to supporters over the telephone, via email or letter. You’ll be a real team player and be able to work closely with colleagues in the Supporter Experience and Stewardship team and the wider Supporter Experience and Digital Division.

This is a demanding role that requires high levels of supporter relationship management, engagement and dynamism as well as an attention to detail, especially when it comes to income processing and database management. So, if you share our passion, are energetic and think you have the right skills and experience to join our Supporter Services team, we’d love to hear from you.

About the role

Our supporters are really important to us which is why we want to do everything we can to make their experience of being part of the Practical Action team a positive one. Our Supporter Services Team work tirelessly to deliver the highest level of service possible to our supporters at all points of contact, including email, phone, and postal channels. So whether it’s processing donations or answering enquiries, our aim is to make sure our supporters know how vital they are to us and for them to feel valued.

Key Working Relationships

The post-holder will report directly to the Supporter Experience Manager and will regularly collaborate with the rest of the Supporter Experience, Insight, Trusts and Major Donor and Digital teams. The post-holder will be expected to liaise effectively with other staff and teams across the Marketing Directorate.

KEY ACCOUNTABILITIES

Supporter Relationship Management

• To provide the best possible experience for our supporters, at all points of contact, including email, phone and postal channels.
• To keep informed and up to date about all relevant activities of Practical Action in the countries of operation, retaining and managing information needed to respond to supporters.
• To make outbound telephone calls and emails as required to new supporters, follow up queries, verify details or thank donors, acting as an ambassador for Supporter Services and Practical Action at all times.

Income Processing / Database Management

• To deal with incoming and outgoing post, all donations made online via the Practical Action website and other charitable giving platforms, ensuring all donations are handled accurately and in line with agreed procedures.
• To process cash donations effectively and accurately onto our database. 
• To produce and send out letters of acknowledgement to supporters, personalising these communications appropriately.
• To set up Direct Debits/Standing Orders, handle upgrades and other changes to committed gifts, issuing appropriate communications to supporters.
• To accurately process and commit Direct Debit claims.
• To manage Gift Aid on supporter records. This will include setting up new declarations, ending and cancelling declarations and sending out notifications to supporters.
• To deal with new supporters’ welcome communications.
• To liaise with supporters regarding cancellation of donations.
• To update supporter information on the database such as personal details, communication preferences, and other indications of interest or activities to ensure that all our donor information is up to date.
• To undertake manual data entry where required, and to work to avoid the need for duplication of data entry, and ensure automation where possible.
• To pull information required, download and process third party donations ensuring that they are compliant with GDPR.

Compliance

• To keep abreast of all legislation relating to charitable giving such as PCI DSS, Institute of Fundraising guidelines and best practice, Data Protection and Gift Aid Regulations.
• To ensure data is managed to appropriate standards of data protection and security.
• To be aware of and consistently using organisational policies and procedures

Team Working

• To undertake and participate on projects as directed by the Supporter Experience Manager.
• To work closely with the team to review and improve practices and procedures, implementing positive changes and improving efficiency.
• To contribute to organisational meetings e.g. Stand Up, team away days etc.
• To be proactive in joining cross functional working groups.
• To work closely with the finance and fundraising teams to ensure that all processes are working to the highest standard.
• To undertake other tasks that may be reasonably requested by the Supporter Experience Manager and Head of Supporter Experience and Digital.

                                                                           PERSON PROFILE

Qualifications, Knowledge and Experience

• Relevant experience in a customer or supporter service environment with experience of processing financial transactions and using a CRM database.
• Educated to GCSE level or equivalent, including English and Mathematics

Skills, Abilities and Competences

• Excellent communications skills, both written and verbal
• Excellent call handling skills and the ability to respectfully, honestly and transparently adjust communication to audience recognising the importance of diversity
• Able to use a CRM database
• Able to work across a team following business controls and systems
• Good understanding of the Microsoft Office suite (word, Excel etc. at advanced level)
• Ability to multitask and be able to manage changing priorities
• Ability to work on own initiative to solve problems
• Understanding of data protection legislation
• Prepared to learn or already have an understanding of gift aid legislation, Payment Card Industry, Data Security Standards compliance and charity sector guidelines and best practice.

APPLICATION INFORMATION

Why join us?

The opportunity to work for an organisation that is making a positive difference to the lives of people worldwide, a friendly and supportive culture, and working with values-driven and highly engaged colleagues are just some of the reasons we think Practical Action is a great place to work.

Our open plan offices are located in the centre of Rugby and near to Rugby train station. 

In addition, we offer the following benefits:

• Full time roles are contracted at 35 hours per week.
• Hybrid/flexible working options – Office 3 days / 2 work from home.
• 27 days’ holiday rising with continuous service, in addition to public holidays
• Pension scheme - employer contributes 10.5% of salary and the employee contributes a minimum of 5%
• Enhanced family friendly policies, including maternity, adoption, paternity, and shared parental leave.
• Life assurance (3 x annual salary).
• Bike to Work scheme.

We are an international development organisation putting ingenious ideas to work so people in poverty can change their world.

We help people find solutions to come of the world’s toughest problems.  Challenges made worse by catastrophic climate change and persistent gender inequality.  We work with communities to develop ingenious, lasting and locally owned solutions for agriculture, water and waste management, climate resilience and clean energy.  And we share what works with others, so answers that start small can grown big.

We’re a global change-making group.  The group consist of a UK registered charity with community projects in Africa, Asia and Latin America, an independent development publishing company, and a technical consulting service.  We combine these specialisms to multiply our impact and help to share a world that works better for everyone.

Additional information

Practical Action believes that having a diverse workforce and inclusive workplace culture based on respect will enable us to be an effective organisation. We seek to create an inclusive workplace in which people are accepted as individuals, regardless of their differences and where they feel their contribution is valued.  Practical Action is an equal opportunities employer, and we encourage applications from under-represented groups.

We stay committed to cultivating an inclusive and diverse working environment and believe that people from different backgrounds or cultures give us different perspectives, and the more perspectives we have, the more successful we will be. By building a culture where everyone feels heard, respected, and valued we give everyone working with us the opportunity to achieve their full potential.

Practical Action is committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks including criminal checks and terrorist financing.

The successful applicant must have the pre-existing right to both live and work in the UK.

Closing date for applications: Friday 13th September 2024.  Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.

Please be advised that if you do not hear from us within five weeks of the closing date, please assume your application has not been successful on this occasion.

HOW TO APPLY

If you want to work for a charity with significant people ambitions, then we would like to hear from you. To apply: 

Please submit a copy of your CV and send us a supporting statement that includes the answers to the following questions:

 1. Why do you consider yourself a good candidate for the Supporter Service Officer role at Practical Action?

2.       What interests you about working in the charity sector?

Prospectus is delighted to be partnering with the Commonwealth Telecommunications Organisation (CTO) on their search for an Accounting Officer to be responsible for the financial and budgeting operations of the CTO.

This role is remote, open to nationals of the 33 CTO member states, and is offered on part-time basis (2 days a week) in the first instance with the possibility of becoming full-time after the initial 6 months of the contract.

The Commonwealth Telecommunications Organisation is the oldest and largest Commonwealth membership organisation in the field of information and communication technologies. Today, the CTO plays an integral role in providing 21st-century thinking, knowledge, understanding and leadership to its members, helping them to shape their digital futures. They are fully involved in the development and use of digital ICT for social and economic development and are at the forefront of the ICT revolution to deliver significant benefits to its members.

Reporting to the Finance and Pensions Manager, this plays a pivotal role in developing and continuously revising the CTO's budgets, financial rules, and regulations. The post holder will control all areas of expenditure and on the revenue side, the Accounting Officer will ensure all receivables are accounted for, actualised, and appropriately posted. The Accounting Officer will ensure the accounting software package is optimised and will be expected to prudently manage the CTO's cash flow and investment activities. The incumbent will work closely with the IT Administrator to develop and/or revise the accounting system that will be used by the CTO.

We are looking for a detail-oriented accounting professional with significant experience in a similar capacity in an organisation with a comparable scope and complexity. You will have strong finance and accountancy experience, as well as solid analytical skills and excellent communication and interpersonal skills. Specialised knowledge of Pension Fund Management would be desirable, but not essential.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

In order to apply, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a phone call to brief you on the role.

Senior Acquisition and Welcome Officer – DRTV/Print, an excellent opportunity to join an International Welfare Charity, based in London.

• Hybrid Working: 1 day per week in the office.
• Salary: c. £38,491 per annum.

Do you have experience managing DRTV and are looking for a step-up? Or, are you keen to gain experience in DRTV? This is the role for you!

You will join the Acquisition and Welcome Team who are responsible for the acquisition of new supporters and stewarding them through their first 6 months via engaging integrated welcome journeys. This is done through a variety of channels including DRTV, Paid Social, Paid Search, Display and Inserts.

As the Senior Acquisition and Welcome Officer, you will play a pivotal role in achieving ambitious plans for growth, by managing channels such as DRTV, and delivering, testing and scaling up a variety of other activities such as inserts and welcome journeys.

Main responsibilities

• Work with media, telemarketing and SMS agencies, digital inhouse experts, to propose annual testing plans across all elements.
• Plan and manage campaigns from start to finish, on time and to budget.
• Develop new DRTV creatives and test adapts as required
• Work closely with digital colleagues to ensure all DRTV ads have digital activity to support, from PPC, to integrated social ads, to home page and landing page content
• Regular review and summarise monthly media plans, telemarketing scripts and SMS copy
• Set up and maintain tracking of results, contribute to monthly media reviews to optimise results, collate and share quarterly internal review analysis
• Act as key point of contact for DRTV, sharing learning and championing the role DRTV plays in wider strategy
• Follow audience and data-led approach to campaign management, using insights to inform campaigns and use test-and-learn approach, to maximise results.

Experience, skills and knowledge required for this Senior Acquisition and Welcome Officer – DRTV/Print role:  

• Experience working in similar fundraising marketing role, such as Individual Giving, Direct Marketing, Marketing Campaigns, with excellent campaign management and analytical skills.
• Experience of campaign managing channels such as DRTV, print, telemarketing, email.
• Excellent analytical skills to analyse and interpret complex data into reports, and using insight to inform plans
• Experience of optimising campaigns from creative, content and media testing and regularly sharing updates on progress.
• Excellent organisational and project / campaign management skills, able to plan schedules, manage and prioritise multiple tasks from start to finish, to agreed time and budget
• Experience of managing third-party suppliers to agreed KPIs and service level agreements. 

Key Information:

• Deadline: This is a rolling recruitment process. Please applying as soon as possible, as the role may close earlier than advertised.
• Hybrid Working: 1 day per week in the office.
• Salary: c. £38,491 per annum.

Angela Mann Recruitment' is a specialist Charity & NFP Recruitment Agency, with extensive experience and knowledge of working within the sector. We match individuals to roles based on the required skills and experiences requested to fulfil a position, regardless of age, disability, gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

Job Title: Global Communications Officer
Reporting to: Senior Global Communications Manager
Contract Type: Full time (37.5 Hours) Permanent
Principal Location: London
Salary: £27,000-£30,000

Part 1: Role Purpose:

Street Child is looking for a dynamic, confident individual with a passion for communications and a drive to make a difference.

We need a Global Communications Officer who is adaptable, personable, has an attention to detail and is ready to tackle any task with gusto. We are looking for someone who can drive forward our owned channel development, grow our website traffic and social media channels whilst maintaining strong platform engagement rates to generate fundraising.

Our ideal candidate will also create fresh campaigns with market cut through, develop clear, creative collateral, support our growing global advocacy efforts and identify opportunities for telling stories from Street Child’s programmes around the world. An eye for design and some basic editing skills is a bonus. 

Part 2: Key Responsibilities:

1. Social channel content creation, maintenance and development

• Lead on the development and maintenance of the Street Child social channels, pushing forward our social strategy with a relentless focus on growth and engagement. Develop, create, and manage engaging content for our social media platforms (e.g., Instagram, Facebook, X, LinkedIn, TikTok), including identifying strategies for viral and timely content.
• Craft compelling copy and visuals that align with our brand voice and promote Street Child programmes around the world.
• Identify and leverage emerging trends and opportunities for Street Child’s social media presence.

2. Day-to-day website content updates & maintenance

• Lead on the day-to-day content updates and maintenance of the Street Child website, working to a turnaround time of 48 hours for business-as-usual activity.
• Work with external web developers to ensure Street Child’s website is optimised for raising awareness of our work, engaging supporters and raising funds.
• Develop high-quality written and visual content optimised for web, including managing our blog to ensure a steady output of content on Street Child programme areas, including primary education work, education in emergencies, and humanitarian programmes.

3. Communications resource for global fundraising teams

• Support the strategic development and communications needs of European and North American entities, ensuring a strong cohesive global voice for Street Child.
• Support global fundraising teams on all communication resource needs, including but not limited to event publicity/promotion, key appeal content and community resource generation.
• Support the creation of content/collateral for fundraising teams.
• Support the development of corporate communications, including but not limited to the design of impact reports, event promotion and publicity.
• Work with colleagues in other fundraising teams to establish communication calendars and plan for their respective areas of work, identifying communication needs and deadlines ahead of time.

4. Global advocacy communications support

• Support the delivery of global advocacy events, such as UNGA and World Economic Forum.
• Support corporate communications strategies around global advocacy events, such as UNGA and World Economic Forum.
• Craft compelling advocacy messages for Street Child-owned channels, working closely with our global programmes experts to position the organisation as though-leaders in the global education sector.

5. Wider MMC support

• Support the delivery of key content and assets for media.
• Support the contracting of in-country photographers and videographers.
• Support the individual giving donor mapping and communications development, helping to deepen and develop our donor relationships and increase unrestricted fundraising.
• Able to represent Street Child appropriately both internally and externally.
• Carry out all reasonable requests that are within the broad remit of the role.
• Support the delivery of the Annual Report.

About The Role
Closing date: 30th August
 
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
 
We are looking for an inspiring storyteller, digital innovator and cross-organisation relationship builder. This role forms part of an award winning, collaborative Internal Communications and Engagement team that is focused on creating an inspiring workplace through communications with a dotted line into our Volunteering team.

This role is focused on shaping the direction of travel for our amazing volunteering community and the managers that support them. It will be built on strong foundations, but it will involve some initial discovery off the back of our recent engagement survey to build communications for the future that have the greatest impact for our volunteers.

It’s a varied role – from storytelling and innovation through to channel management and events. Building strong, trusted relationships across the organisation is an essential skill to help build a connection to cause. It will make sure volunteers are supported as they gift their time, have what they need to experience the impact of their work and really getting to understand the organisation and the most effective ways to communicate. Stimulating conversations, championing colleague voice and creating a culture of open and transparent communication are all part of this role.

About you

You’ll be a real team player with a curiosity to understand our Society, how our volunteers communicate and like to be communicated with. You’ll be driven and keen to understand the impact of the communications that you are sharing and a key enabler of fostering inspiring storytelling across our volunteering community, while sharing the stories of our volunteers with staff too.

You’ll be someone whose approach is rooted in thinking through ‘how can we iterate this to make it better?’, as well as helping to shape a culture of belonging and strive to make our communications as inclusive as they can be.

You’ll be excited by the opportunity of exploring new ways to communicate and engage and sit within a wider Internal Communications and Engagement team who know the power of great communications to effect impactful outcomes for those living with dementia.

You’ll have the opportunity and time to develop ideas when leading on key projects and campaigns throughout the year, working in collaboration with our volunteering team as well as other teams across the organisation.

About Alzheimer's Society
Dementia is the biggest health and social challenge of our time.

There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.

At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
 
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

About us

We are the UK’s student mental health charity. We challenge the higher education sector, health sector, and government to work with students when making decisions that impact them, and make them accountable for prioritising student mental health. In collaboration with students, we show sector professionals what effective student mental health looks like, and bridge the gap between students and the communities around them to ensure their voices are always heard. 

By creating and curating resources, stories and tools, we empower students to build their own mental health toolkit to support themselves and their peers through university life and beyond. We want to empower and inspire students to use their voice to share their stories and advocate for themselves. 

We are seeking a dynamic Fundraising Officer to join our team!

If you are a recent graduate/school leaver or an individual looking to start your career in the charity sector and learn about fundraising, this opportunity is for you—no previous fundraising experience required.

If you have transferable skills in relationship-building, written and verbal communication and data handling, and you're eager to build a career in the charity sector, we encourage you to apply. Your unique skills and passion could be a perfect fit for driving our mission forward!

About the role:
 

As a Fundraising Officer, you will play a pivotal role in shaping the future of our organisation. You will be at the forefront of our fundraising efforts, building and nurturing relationships with supporters, planning fundraising campaigns, and helping to ensure our financial sustainability. This is more than just a job; it’s an opportunity to make a lasting impact on a cause you believe in.

Contract: fixed-term for 18 months with a potential to extend
Hours of work: 37.5 hours per week -flexible and consolidated working arrangements available
Start date: November 2024

Responsibilities: 

• Provide excellent supporter care and communication to help fundraisers reach targets and retain corporate partners and donors.
• Collaborate with the fundraising and wider Student Minds team to achieve fundraising objectives.
• Encourage fundraising and donations through regular communications and manage time-bound campaigns.
• Conduct research into new fundraising prospects in collaboration with the Fundraising and Development Manager and the Partnerships Manager.
• Manage supporter newsletters, including writing content and increasing distribution and engagement.
• Handle incoming enquiries regarding donations and fundraising activities and update supporter data in the charity database.
• Provide logistical and administrative support for community and corporate fundraising activities and events.
• Assist with strategic decision-making, ensure compliance with internal and external requirements, and support website content development.

For a more detailed job description and person specification please refer to our Recruitment pack which is available in the document section below.

Why work for us?

• Meaningful Mission: Join a team committed to ensuring no Student should be held back by their mental health.  
• Nurturing employee wellbeing is central to our culture. That's why we provide each team member with 10% wellbeing time, approximately 3.5 hours a week, to invest in activities such as gym sessions, yoga, extended lunch breaks, or simply taking a rejuvenating walk. Join us and experience a workplace where your health and happiness are valued.
• Equity, Diversity and Inclusion: We value diversity and inclusion, and we actively promote equity in our recruitment process. We use priority interview scheme for candidates from ethnically diverse backgrounds and employ blind shortlisting techniques to ensure fairness and eliminate discrimination.
• Transparent Recruitment Process: Instead of collecting CVs, we use an application form to ensure fairness and equal opportunity for all.

How to apply?

1. Download the recruitment pack in the document section, where you’ll find more information about the role including responsibilities and person specifications. 
2. Complete the Equality Monitoring Form.  
3. Download and complete our application form which is available in the document section below. 
4. Upload your completed application form. 

Application deadline: 22nd September
Interviews: 3rd October 

Student Minds is an equal opportunity employer committed to diversity and inclusion. We encourage individuals from all backgrounds to apply.

An opportunity to really make a difference. 

Peaches Womb Cancer Trust was founded in 2020 by a team of enthusiastic and dedicated researchers, doctors and nurses working alongside Professor Emma Crosbie. Since then, the original founders have been joined by invaluable volunteers and 2 staff members to ensure we can raise awareness, support patients, fund and promote womb cancer research.

Womb cancer, also known as endometrial and uterine cancer, is the most common gynaecological cancer in the UK. Affecting approximately 9,700 people annually, most are diagnosed over 50 years of age and have gone through the menopause, but womb cancer can affect younger women too. When diagnosed at an early stage, womb cancer is often treatable: when diagnosed at early stages, 1 and 2, the survival rate is 92%. However, when the disease is diagnosed at later stages, 3 and 4, the survival rate reduces to 15%. Currently 1 in 5 women, or people with a womb, are diagnosed at advanced stages. Latest figures show that the equivalent of 27 people every day are receiving a new womb cancer diagnosis and 7 people are dying from this disease every day in the UK. Peaches want to change that and save lives. We can't think of a better way to spend your time and deploy your skills. 

We are looking for a senior leader to build and develop our small organisation. 

Role Overview:

As the Operations Executive at Peaches Womb Cancer Trust, you will play the lead role in the efficient and effective delivery of our charitable and organisational aims. Reporting to our Chair of Trustees, you will work with autonomy and be responsible for overseeing the day-to-day operations of our charity, managing our small team of dedicated staff and volunteers and driving our fundraising initiatives to enhance our impact and sustainability as an organisation.

Key responsibilities:

· Leadership: providing effective line management, empowering others, working collaboratively and fostering open and clear communication at all levels of the organisation.

· Project Management: target driven, supporting the planning and design of projects, monitoring and evaluating performance, with the ability to work flexibly within wider changing and unpredictable environments.

· Fundraising: drive significant growth of the charity over the next financial year through existing and developing new opportunities.

· Financial management: work closely with the Finance Trustee to develop the annual budget, monitor monthly cash flow and check and report on levels of income and expenditure.

· Organisational growth: monitor the quality and quantity of services delivered, their outcome and explore opportunities to expand and develop the aims of Peaches Womb Cancer Trust.  Collaboration with external organisations.  Lead recruitment and expansion of our small team, as, required.

· Representation: present at board meetings, external organisation and steering groups and be the lead representative of Peaches Womb Cancer Trust.

· Governance: Assist the Board of Trustees on all matters relating to their legal obligations and charity law compliance including health and safety and safeguarding.

We are looking for someone with the following:

Significant fundraising and charity sector experience
Experience of leading high performing teams
Ability to work remotely and autonomously
Occasional travel for team and external meetings
Occasional evening and weekend working when needed
Flexible and adaptable
Experience of performance management

We would love you to demonstrate your skills and experience in the following areas:

Compassionate, empathetic and non-judgemental approach to all service users.
Excellent self-management skills to limit stress and maintain work-life balance.
Experience of managing complex projects with concurrent deadlines across a range of organisations.
Self-motivated and pro-active, with the ability to work as part of a team.
Target driven
Confident communicator with excellent standard of both written and verbal English.
Experience of building successful relationships with organisations, identifying mutually beneficial opportunities and delivering on these.
An understanding of the charity sector in the UK.
Commitment to maintaining continued professional development.
Experience of recruiting and managing staff and volunteers.
Ability to manage risk effectively to protect organisational reputation.
Ability to evaluate, monitor and report on outcomes and impact.
Strong project management skills, ability to manage multiple priorities and deadlines.
Proficient in Microsoft Office.
Demonstrable experience of building effective relationships with a wide range of stakeholders and organisations.

The National Council for the Training of Journalists (NCTJ)

PART TIME HEAD OF FINANCE AND IT

Location: Newport, Saffron Walden, Essex

Salary: c£70,000, depending on experience, plus benefits

Work for one of the most significant and influential journalism-related organisations in the UK, the standard bearer for quality, trusted journalism and diversity.

The National Council for the Training of Journalists (NCTJ) exists to help create a better society . We provide a world-class education and training system that develops current and future journalists from all walks of life for the demands of a fast-changing multimedia industry. NCTJ is a trusted brand and its kite-mark for professional journalistic training is highly regarded and universally recognised in the media industry.

The charity is looking to appoint a part time head of finance and IT to help take the organisation to the next stage of its development. This is a pivotal senior leadership role responsible for the financial and technology functions of the charity and its trading company.

This multifaceted position requires a hard working pragmatic and practical strategic thinker who can ensure sound financial management, accountancy and administration, and drive technological innovation as appropriate.

Reporting to the chief executive, you'll have a proven track record in financial accountancy and IT management and an interest in corporate governance. It's very important to have a strong commercial understanding as you'll need to provide sound business advice and support.

Degree level education and/or senior level experience is preferred. Professional body recognition and membership such as ACCA or CIMA and/or relevant IT certifications would be advantageous.

A familiarity with non-profit/charity sector regulations, compliance and financial reporting would be useful but is not essential.

You're likely to have experience in managing digital transformation and IT contracts, and an interest in information technology trends, artificial intelligence and cybersecurity.

Proficiency is required in financial software (Sage preferred), IT systems and Microsoft Office.

Good leadership, collaborative working, communication and interpersonal skills are important for this role.

You'll need to be able to think strategically as well as being adept at dealing with the detail - so strong management, analytical and administration skills are all important.

As the company secretary, the role includes responsibilities to ensure compliance with charity and financial regulatory requirements.

You should have an interest in journalism and appreciate its importance in our democratic society. You'll identify with our values as a charity.

We have a dedicated team based in a converted granary in the lovely North Essex village of Newport, near Saffron Walden in Essex, only 30 seconds' walk from the Newport train station, and just one hour by train to London Liverpool Street and 20 minutes to Cambridge.

We're a friendly, professional team and we're all very passionate about what we do - this comes across in the way we work and our organisational values. We pride ourselves on recruiting high performing people who are flexible in their approach and adaptable to change. This extends to how we see our work-life balance and we support staff who have family responsibilities or other needs.

This is a part-time role, 21 hours per week. We would prefer this role to be undertaken in the office, although an agreed hybrid working arrangement is possible.

This senior role is a fantastic opportunity to make a positive contribution to a high performing and successful charity. If you feel you have the skills, experience and commitment we are looking for, we look forward to hearing from you.

For more information and details of how to apply please contact our recruitment consultant, Simon Bascombe, at Harris Hill: [email protected] .

Closing date for formal applications: 9am, Thursday 12th September 2024.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

POST:

We are looking for a Sex Worker ISVA to join us National Ugly Mugs (NUM)!

SALARY AND HOURS:

Salary: £29,250

This position is contracted for 3 years. Operational hours are Monday-Friday 9am-5pm

RESPONSIBLE TO:

ISVA Manager of Support Services

About NUM: 

National Ugly Mugs (NUM) is an award-winning charity with a mission to ‘end all forms of violence against sex workers.’ NUM provides a mechanism for sex industry workers to report crimes and harm they experience and share this information within their communities to warn others of potentially dangerous individuals and situations.

We have a dedicated casework team of industry experts who support sex workers to further access criminal justice remedies and other services as determined by victims/survivors to cope and recover from crimes they experience in the ways they choose. We also host a range of other projects in racial justice, mental health, drop-in support (Scotland), and vocational exploration.

About the Team:

The NUM Case Work Team NUM’s mandate is to ‘end all forms of violence against sex workers’ and operates under three key principles: Sex Workers’ First, Quality Support, and Learning and Innovation. The NUM Case Work team offers victim support to prevent and heal from violence to adults of all genders involved in sex industries. The postholder will provide support to NUM members and non-members who identify as having experienced harm and violence during their work. Services are provided digitally and online, and in-person services.

The post is part of a unique partnership between National Ugly Mugs, POW (Nottingham) and Basis Yorkshire, to ensure more specialist support for sex workers who have experienced sexual violence, to develop good practice guidelines, and to develop and share learning that will influence change in health inclusion for sex workers. Each organisation will be employing a SWISVA; the program will be led by a Program Coordinator, who will be based with Basis Yorkshire, who will lead on policy development work.

Person Specification:

A successful candidate should have the following experience:

• A minimum of 2 years’ experience of working with women who face barriers to accessing support services such as health housing and the criminal justice
• Experience and understanding of working in accordance to core safeguarding legislation to support victims of sexual violence
• Experience of supporting sex workers
• Experience of multi-agency partnership working including with partners such as the police and SARC
• Experience of working in a complex environment, actively managing risk and following case management procedures to meet the needs of a diverse and vulnerable client group
• Working with a range of stakeholders and partnership working or strategic networking, spanning voluntary, leadership and women’s sectors, including delivering presentations

Please read the full essential critieria in the attached documents:

• Skills and Abilities
• Knowledge
• Education, Training and Qualifications
• Person Attributes and other requirements

How to Apply

Please send a CV and cover letter, explaining why you’re interested in the post and how you fit the person specification, to admin[at]nationaluglymugs[dot]org, or apply via Charity Job. The posting will close on 15th September. Interviews will take place on 24th and 27th September.

NUM is a diverse team committed to inclusion and equal opportunities in the workplace, and we actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with disabilities. If you have any access requirements related to applying, please contact admin[at]nationaluglymugs[dot]org.

Please note due to the high number of applications expected for this role if you do not hear back from NUM by 22nd September unfortunately your application has not been successful. We are not able to provide feedback on your application at the application stage.

Outside Edge Theatre Company, the UK's only theatre company focussed on improving the life of those affected by and at risk of any form of addiction is seeking a Head of Development.

OETC has a strong track record fundraising from Trusts and Foundations and statutory contracts. The Head of Development is a newly created position that will play a crucial role in the strategic development of new income streams, including individuals and corporates, as well as growing existing sources of income. ​​

This position offers an exciting opportunity to join a creative and ambitious organisation and to shape its future. We welcome applications from candidates that are considering taking the next step in their fundraising career and who are moving into their first senior leadership role.​​

The Head of Development will lead on the development and delivery of fundraising and income generation (including trusts, foundations, statutory contracts, corporate partners and individuals) to secure five and six figure gifts for OETC. ​​

The role will:​​

• Take a proactive response to managing pre-existing relationships with our funders, as well as growing our funding portfolio for the future​​
• Shape an ambitious new strategy for generating sustainable income by developing strong corporate relationships and increasing individual donations by developing a strong supporter base​​
• Hold responsibility and oversight for all funding reports and impact measurement for funded projects​