Digital Experience Manager Jobs

Impact Evaluation Manager

Permanent, FTE 1.0

£52,500 per annum

Drinkaware is a small, independent charity with a big presence.  Our vision is to reduce alcohol-related harm and create an environment where it is easier to drink less.  We make use of our extensive research into UK drinking habits to develop user-friendly resources that help people make the practical changes they need.  Over 800,000 people have used our MyDrinkaware app and other digital tools.

We are excited to be recruiting an Impact Evaluation Manager, with hybrid working arrangements possible.  This is a key position within the Impact team in the Insights Directorate.

You will push our understanding of our impact with rigorous, quasi-experimental and innovative evaluation methods.

You will bring your extensive experience in evaluation design and research, project and relationship management, and tendering and contract supervision to improve and increase the power of Drinkaware’s insights into what works (and what doesn’t) in reducing alcohol harm. You will bring excitement, energy, innovation and robustness to the evaluation of digital tools, campaigns and marketing and partnership projects, ensuring that internal and external stakeholders are fully engaged and receptive to learning from insight.

Our Drinkaware staff team is friendly, professional and inclusive.  We care about what we do and how we work together and bring our values to life.  Drinkaware invests in staff development through regular one to one meetings, a generous individual training budget, teatime tutorials and staff awaydays, and an annual learning and wellbeing grant.  Drinkaware’s benefits include:

· Competitive salaries

· 38 days leave (including Bank Holidays)

· Matched company pension scheme

· Life assurance cover

· Company sick pay

· Employee assistance programme

· Annual learning & wellbeing grant

· Perks and discount platform. 

To apply

For further information please refer to the attached job description and our applicant privacy policy and read more about Drinkaware on our website.

Apply for this post bycompleting this application. You should submit an up-to-date CV (no more than 2 pages) and a two-page covering letter that outlines how you meet the requirements for this role and what you would bring to Drinkaware.  Drinkaware reserves the right to assess candidates as they apply and arrange interviews ahead of the published closing date, so early application is recommended.  Interviews may be carried out in person at our Moorgate offices. 

FINAL CLOSING DATE: Monday 18th November, 5:00pm

Drinkaware is committed to equality and diversity and welcomes applications from all backgrounds and sections of the community. 

No agency support is required

As an organisation, we are unifying all of the professions and services involved in the delivery of MS care to create one influential voice and are building and delivering initiatives that will support meaningful service improvement.

As a member of the TMSFA team, you will be responsible for developing the external profile of TMSFA through the implementation of an engaging and impactful digital communications strategy, providing valuable insight into the work that TMSFA is doing and growing its audience.

With your strong background in IT, communication, marketing and website development, you will be pivotal in publicising events, publications and outcomes of TMSFA.

This role will also involve routine administrative office tasks, including the management of the database.

This is a new and exciting role that will be best suited to someone who is innovative, motivated, and agile in their approach to work. 

Here for the Blue Light community  

The Role and the Team 

Blue Light Card Foundation is seeking an experienced Corporate Partnerships Fundraising Manager.

As Fundraising Manager you’ll spearhead the purpose driven corporate partnership program for the Blue Light Card Foundation, to maximise fundraising income.  You’ll play a crucial role in developing and implementing fundraising strategies to support our mission and ensure the financial sustainability of the Charity. 

The Blue Light Card Foundation gives a lifeline to those who give so much to keep us safe and healthy. We fund and deliver mental health and wellbeing support for the issues we know the community needs help with most – because as former police officers, military professionals and more, we've been on or supported the frontline. We understand.

What You’ll Do  

• Identify and cultivate relationships with new, corporate partners, individual donors, major donors' foundations, and other potential supporters 

• Create and execute comprehensive fundraising plans and strategies to achieve revenue targets and support BLCF’S strategic plan and mission 

• Write compelling proposals, solicitation letters, and other fundraising materials to secure funding from businesses 

• Create, launch and manage supporter stewardship and recognition programs to ensure corporate donors and partners feel valued and engaged with the organisation 

• Identify and cultivate community fundraising initiatives such as mass participation employee fundraising. You’ll lead community fundraising efforts among Blue Light Service employees, who are also the potential beneficiaries of our charitable grants 

• Work with the marketing function to create effective fundraising campaigns and materials, including digital and print collateral, social media content, and email campaigns 

• Utilise our donor management software / databases to track donor interactions, manage donor information, and analyse fundraising data 

• Provide regular reports and analysis on fundraising activities, goals, and outcomes to the CEO and Trustees 

What You’ll Bring  

• Significant experience in non-profit fundraising and development with a proven track record of success in meeting fundraising goals and securing major gifts 

• Experience crafting compelling fundraising appeals, grant proposals, and other donor communications 

• A creative approach to corporate partnerships, identifying opportunities for uplift and increased engagement among existing partners, fostering a strong sense of connection to the charity’s mission 

• Knowledge of fundraising best practices, ethical guidelines, and regulations governing charitable organisations 

• Experience in donor pipeline management

• Confidence providing updates to the board of Trustees 

• Knowledge of marketing communications strategy and donor engagement, as well as CSR/ESG driven partnerships would be highly beneficial 

Our Culture 

Blue Light Card Foundation culture is built around our members, who are at the heart of everything we do. Our people are integral to helping deliver life-enhancing local and national projects, through grants, to support the wellbeing of the incredible Blue Light community.

Blue Light Card Foundation allows us to go further in helping our members. We’re committed; we’re supportive; we empower, and we understand. Our values underpin our vision; working towards a future where every member of the Blue Light community, both past and present, feels empowered, supported and heard. 

We work as a team and try to have a bit of fun while we do it, and we recognise the importance of culture and the positive impact it can have on performance for you, the team, our organisation and our members. We believe in attracting the best talent no matter where you are. We promote hybrid working, but we value in-person collaboration so encourage time in our offices. How regular and in which office location depends on the role and team. We don't offer remote-only roles. 

What We Offer 

• Hybrid working and flexible hours 

• Free parking and EV charging onsite (chargeable) 

• 25 days plus public holidays and an additional day off for your birthday

• Great social events e.g., Christmas party, family fun day, summer party, sports matches 

• Relaxed dress code and modern office space (games area, chill-out areas, book club, free coffee/tea/soft drinks/snacks)

• Onsite gym (including access to free HIIT & stretch classes)

• Learning and development opportunities

• Group auto-enrolment pension plan

• Enhanced maternity, paternity, sick pay

• Company funded private medical insurance

• Healthcare cashback plan 

• Employee assistance programme (including mental health support) 

• 35 hour working week 

Could you contribute to our mission of promoting responsible business practices through effective digital communications?We are seeking a dynamic and experienced Digital Marketing Manager with a specialised focus on website and social media management to join our marketing team.

This role will oversee the daily operations of our website, ensuring delivery of an optimal user experience, meeting performance objectives, and driving engagement and conversions.

In this role, you will be responsible for developing and executing a comprehensive website and social media strategy that aligns with our digital marketing goals and enhances our online presence. 

This is an exciting opportunity to leverage your expertise in website management, SEO, and web analytics to make a significant impact on our digital growth and success. You will also support our social media teams in planning and support.

The successful candidate will be a WordPress CMS expert with a strong grasp of UX and a proven track record in website management and digital marketing for large organisations. You should have experience in web analytics and reporting, as well as strong project management skills to lead cross-functional teams.

You’ll also bring professional experience in delivering social media strategies, with the ability to create compelling, engaging content. A solid understanding of social media tools and platforms, including Canva, is essential. Experience in managing paid social media campaigns is a must, along with proficiency in content management systems for updating web content.

Knowledge Required:

• Strong understanding of WordPress CMS, website management, SEO, web analytics, and digital marketing principles.
• Knowledge of Website security, HTML, CSS, and basic web development practices.
• Expertise with web analytics and social media measurement tools (e.g., Google Analytics, GA4) and SEO tools (e.g., SEMrush, Moz).
• Understanding of UX/UI principles and best practices.
• Experienced at planning, writing, and managing organic and paid social media campaigns (e.g. LinkedIn, meta, X, Google ads)
• Experience with digital marketing platforms, tools, and technologies.

Application Deadline: 7 November at midnight

Note: This position is a fixed-term contract covering maternity leave.

Business in the Community are actively looking to recruit a diversity of talent. We embrace, respect and value the difference in our employees and we are committed to creating and maintaining an inclusive environment that consists of fairness, dignity, and caring for everyone, and one that enables every employee to flourish and realise their potential. 

Job description

Digital Communications Manager 

Job Location: Hybrid, with two days a month working from our London (Victoria) offices and/or at our members’ events in line with the role. After passing probation, up to six weeks ‘super remote’ working per year, where you can work anywhere in the world.  

Holiday: 27 days per year, plus 3-day winter shut down, plus eight flexible bank holidays (annual leave is pro-rated to 0.6 FTE) 

Hours: 22.5 hours per week (0.6 FTE)  

About the Fair Education Alliance 

The Fair Education Alliance (FEA) unites nearly 300 member organisations under a shared vision that no child’s educational success is limited by their socio-economic background. Our members (charities and social enterprises, think tanks, businesses and foundations, youth organisations, unions, universities and schools) are working collectively to create an inclusive system.

Why we need you 

Effective communications are crucial if we are to achieve our vision, and we need our digital communications to take centre stage. This is an exciting new role for someone who has experience in digital communications and marketing and wants to play a significant part in a small but influential organisation. 

In 2024 we are redefining our Communications Strategy, and you’ll be at the heart of this change. Working with our Head of Communications and work area leads, you will manage and develop our digital channels to reach key audiences, drive engagement with our member organisations, and increase public awareness of educational inequality. You will have a creative and engaging approach to content creation, working closely with the Secretariat and Alliance members.

If you are a digital communications all-rounder, then this role is for you. In a typical day you could be speaking to our Youth Steering Group, creating content to support the launch of our latest report, building our email newsletter, or developing social media strategy to engage key policy influencers.

You will be equally at home managing day-to-day tasks, creating compelling content, and shaping strategy. You will be able to balance a data-informed approach with an instinct for good content.

What we’re asking of you 

Leading the delivery of our brand and communications across all digital channels 

• Create and deliver content across our social media channels that engages our audiences so we can achieve our objectives. 
• Champion our members and their activities, involving members in content creation and digital campaigns. 
• Work with area leads to develop and deliver organic and paid digital marketing campaigns and activities. 
• Ensure our website is regularly updated with relevant and timely content. 
• Manage our regular email newsletters, including our weekly Member Bulletin. Compile content, schedule contributors and build email campaigns.

Supporting development and delivery of communications strategy 

• Support the Head of Communications and Senior Leadership Team to develop a sustainable, effective communications strategy. 
• Develop channel strategies to grow audiences and increase engagement.
• Ensure digital communications activity is well planned, with clear objectives and metrics, in line with our communications strategy.
• Establish clear ways of working and guidelines, where appropriate, and ensure best practice is followed by staff and contributors. 

Managing and monitoring our digital channels 

• Monitor our social media channels, identifying opportunities and risks. Where appropriate, escalate risks to Head of Communications and agree mitigation. 
• Regularly respond to comments and posts on our social media channels 
• Ensure channel analytics are recorded and analysed, and learnings applied. Provide data and analysis for quarterly board reports, as well as monthly communications briefings.
• Monitor search engine performance and look for opportunities to create SEO-friendly content. 

See attached Job Description for all essential and desirable skills and how to apply. 

This vital and substantive new role is to increase charitable income so BBG can deliver its charitable purpose and planned major development.

The Development Manager post has been created with support from The National Lottery Heritage Fund to increase fundraising skill and capacity and will be responsible for managing the day-to-day fundraising function. The priority is the capital project, but in addition the postholder will also build a portfolio of fundraising streams for capital, projects, and operational costs. The Development Manager will be responsible for day-to-day activity, including fundraising data management, income from trusts, grants, individuals, sponsorship, legacies etc, providing exceptional levels of stewardship for all donors and funding partners.

The new postholder will work with the small but dedicated team of Development Director and Systems Development Officer (part time). The new post includes management of any staff and volunteers working to support the development function. The postholder is responsible to the Development Director in raising the funds to deliver the Major project and beyond and growing the day-to-day fundraising operation and a strong body of supporters at BBG.

Key Responsibilities

• Achieve income and performance targets in accordance with BBG’s agreed Fundraising Strategy and business needs, as directed by the Development Director.

• Responsible for managing BBG’s development/fundraising function data, ensuring the highest quality and accuracy of data and information on BBG’s new Spektrix CRM system in compliance with wider BBG requirements and the Data Protection Act.

• Raise funding from trusts, grants, and sponsors and support campaigns for fundraising from individuals, especially major donors, to meet the targets of the Major project, as agreed.

• Work with Horticultural, Commercial and learning/Engagement teams, and other staff to determine projects and outcomes, maximising opportunities for raising funds to support core functions as well as projects, once the capital is secured.

• Manage and oversee funding contracts with trusts, grant givers etc, including payment schedules, reporting, and monitoring compliance with any conditions of funding.

• Responsible for high quality stewarding of all donors and supporters, ensuring BBG’s reputation as an exemplary charity is maintained. Respectful approach and manner in all fundraising. Developing a culture of giving in the charity. 

Experience

3-5 years’ experience working in a fundraising capacity, including the raising of significant funds for a charity, including major donors/individuals.

• Evidence of responsibility for raising 6 x figure funds from a variety of sources.

• Experience of taking responsibility for fundraising data management systems

• Experience of managing donors and funder

Do you have a passion for digital systems and helping an organisation transform its culture and operations to make the best use of digital technology?

Do you love working with people and supporting them to get the most out of the systems we use?

Church Urban Fund is looking for a dynamic individual to lead our Digital Systems work and set the standards for our use of digital technology, especially in the best use of our CRM, which will help us realise our organisational strategy.

About you: The successful candidate will have excellent skills around digital processes and management of a CRM software.   You will have experience of Salesforce or other CRM software and how to integrate this with other software systems.  You will be a person who seeks to make the best use of the digital tools that we have and strongly support others to improve their knowledge of digital systems.  With strong interpersonal skills you will be able to support and train colleagues for them to get the most out of their use of the CRM.   We are looking for someone who can demonstrate they can set and monitor performance standards and continuously improve processes and systems.

About us: Church Urban Fund is a national charity working with local leaders, churches and other faith groups all over England. Our local partners are committed to serving and strengthening the community where they live.  We are working to build just and flourishing communities so that everyone across England can access support when they need it most.

Why this role matters: This is an important role because you will be supporting our work ending poverty through building relationships and thanking our wonderful churches and supporters.  You will be proactive in looking at ways to improve and deliver better systems.

If you want to use your skills and qualities to make an impact in communities across England, we want to hear from you.

Closing date: 17:00 Monday 11th November 2024, with interviews to be held on 26th November 2024 in London.

The Role

The Supporter Journey Team is responsible for delivering world-class behavioural journeys for our charity partners.

You will ensure that we are continuously providing the best supporter journeys in the sector by designing, building, delivering and optimising omni-channel behavioural journeys at scale, in turn delivering value to our clients.

Working across both Social Mind and Social Sync, you will join an existing team reporting into our Campaign Manager and you will ensure all our charity partners and their supporters receive personal, bespoke communications to maximise fundraising for our charity partners.

Key Responsibilities

• Design and Development:
  • Develop comprehensive, integrated journeys for supporters across multiple channels.
  • Ensure these journeys are behavioural and provide a great stewardship experience for supporters.
• Performance Analysis:
  • Monitor and evaluate the effectiveness of supporter journeys.
  • Analyse key metrics to assess the contribution of these journeys to overall goals, for example, email open and click through rates.
• Optimisation and Supporter Experience:
  • Identify areas for improvement within existing journeys.
  • Propose and implement enhancements based on testing and learning outcomes.
  • React to key performance indicators (KPIs) to pinpoint opportunities for journey improvements to help drive campaign performance and income.
  • Make data-driven decisions to refine and improve the journeys.
  • Commit to delivering a high-quality experience for all supporters.
  • Address and resolve any issues impacting supporter satisfaction promptly.

Skills and Knowledge

• Experience of designing, creating and delivering outstanding supporter experiences that increase engagement, fundraising rates and average value.
• Ability to understand our charity partners objectives and translating that into exceptional supporter experiences at scale.
• Ability to analyse data and make recommendations that improve fundraising and the supporter experience.
• Meticulous attention to detail.
• Experience of writing stewardship copy and ability to adopt different charity’s tone of voice.
• Experience of using communication software.
• Be comfortable operating in a fast paced start up environment, working efficiently at pace with available resources.
• Basic understanding of Charity Law, Data Protection Law, The Fundraising Code of Practice, and other relevant marketing and fundraising standards across the UK

Ready to make a real difference? Join us as our new Fundraising Manager and be at the heart of Sufra’s mission to transform lives in Northwest London.

This isn’t just a job; it’s a call to action. You’ll have the freedom to shape our fundraising strategy, working hand-in-hand with our Director and Senior Leadership Team to make a tangible impact in our community.

• Salary: £36,000 - £42,000 per annum (dependent on experience, Full-Time Equivalent)

• Hours: Flexible arrangements from 20 hours per week (0.5 FTE) up to full-time considered. Hybrid working options available.

• Contract: Permanent

About Us

Sufra is an innovative charity in Northwest London that prevents hunger, fights poverty and builds community.

With the help of our volunteers and partners, we coordinate a network of food banks and community kitchens, as well as a social supermarket and café. These act as a gateway for guests to access more holistic support – including welfare advice, asylum support, volunteering opportunities and our award-winning community garden.

We aim to work with our guests to find solutions to their challenges together, whilst campaigning against the causes of hunger and poverty.

What You’ll Do

Strategy & Execution: Create and drive an innovative individual giving strategy that skyrockets our donor base and revenue.

Understanding Our Supporter Base: Dive into our CRM system (Beacon) to understand, profile, and engage with our supporters on a personal level.

Donor Stewardship: Cultivate and nurture relationships with individual donors, including high-net-worth individuals, ensuring they feel valued and connected to our cause.

Campaign Management: Lead dynamic direct marketing campaigns, digital appeals, and social media drives that captivate and convert.

Data, Budgeting & Reporting: Analyse fundraising performance like a pro, managing budgets and providing insightful reports.

Team Leadership: Inspire and guide a passionate team, fostering collaboration across departments to achieve our shared goals.

And More…

• Support our corporate fundraising, sponsorship, and volunteer strategies.

• Boost our PR efforts and build strong media relationships.

• Be the face of Sufra at external events and meetings.

• Work closely with the entire team, stepping in wherever needed to propel our charity forward.

Why You’ll Love Working with Us

Health and Wellbeing: Access to a 24/7 Employee Assistance Programme for confidential advice and counselling.

Learning and Development: Annual training budget, plus shadowing opportunities to grow your skills.

Annual Leave: Start with 25 days per year (pro rata) plus bank holidays, gaining an extra day for each year of service (up to 5 additional days).

Pay and Pension: Competitive salaries with regular reviews, plus eligibility for the Nest pension scheme with employer contributions.

Flexibility: Embrace hybrid and flexible working arrangements tailored to your needs.

If you’re an experienced fundraiser with a knack for storytelling and a heart for serving the community, we want to hear from you. Join us in driving positive change and making a real difference in Northwest London. Apply now and become a pivotal part of our mission.

Communications Project Manager

Contract:  6 Months Fixed Term Contract, Full Time, 35 hours per week

Salary: £48,314 - £50,729 with excellent benefits

Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.

About WaterAid:
Want to use your skills in Communications and Project Manager to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as Communications Project Manager to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. 

About the Team:
This role sits in the Communications department, which is part of WaterAid’s Communications and Fundraising Directorate. The Communications department is critical in building the brand and profile of WaterAid in support of delivering the Global Strategy, with a specific focus on the growth of our fundraising, advocacy, and campaigning goals. 

The department is a collective of 5 distinct teams: Brand & Strategic Comms, Creative Content, Digital & Content Experience, Media & Talent and Communications Planning. Within each discipline is a highly skilled and diverse team of industry leading specialists and experts, who come together to drive a strategic approach to communications to deliver on the organisations mission. 

About the Role:
AThe Communications Project Manager is responsible for leading the project management and the delivery to 2 discreet pieces of work at WaterAid UK. The first, a major global marketing campaign, and the second, a piece of sector leading research. 

The role will work across teams and departments to coordinate, steward, and facilitate the success of the projects through active stakeholder and task management, project transparency and supporting collaboration. They will ensure alignment with the set strategic goals of each project, drive key milestones and co-ordinate cross functional delivery teams.

This role is for an experienced project manager who is skilled in navigating complex environments, is a highly skilled communicator, and holds an understanding of communications as a marketing discipline.

You’ll also: 
Facilitating Decision Making and Delivery Progress

• Chair and coordinate delivery groups and be accountable for delivery of the project on time, on budget and to a high standard of work.
• Ensure key milestones are completed to appropriate timelines.
• Responsible for the delivery of key drivers of progress such as briefs into specialist teams including analytics, market insight, creative content.
• Support the delivery teams to make decisions and commit to actions. Resolve project challenges quickly by analysing issues, surfacing progress options, and implementing solutions to keep the project moving forward.
• Support representatives within delivery teams to take ownership of their remits and actions – helping unblock challenges, holding them accountable to actions and managing up to steering teams.

Managing Stakeholders

• Work across teams and departments to understand stakeholder needs and support and influence stakeholders to understand each other’s needs.
• Make sure stakeholders are kept up to date and brought into conversations as appropriate for their remit.

Ensure Project Retrospective

• Track project outcomes against defined Key Performance Indicators (KPIs) and objectives.
• Schedule and host project evaluation meeting.
• Write up final project evaluation, including evaluation of project management processes and learning for future.

Project Documentation and Administration 

• Define and deliver key documentation of the project including decision making accountabilities, transparent timelines and milestones, assigned responsibilities, communications plans, defined outcomes etc.
• Track and raise dependencies with the delivery team – ensure progress is happening in a logical and feasible order.
• Develop (through collaboration within the delivery groups) project KPIs to meet set Objectives and Key Results (OKRs) or defines outcomes.

Budget Control

• Manage and track project budget, control expenditure and optimise resource allocation.

About You:

• Experience in leading complex projects with large numbers of senior stakeholders.
• Experience in establishing lines of delivery process where complex interdependencies exist.
• Flexible and responsive. Able to adapt to changing environments and priorities as situations develop. Able to support delivery teams to navigate these environments while maintaining progress and quality of output.
• Extremely organised and attention to detail, with a meticulous focus on project details to ensure quality and accuracy in all deliverables.
• Strong verbal and written communication skills, with the ability to engage, influence and update multiple teams, both in the UK and overseas, and key stakeholders effectively.
• Time Management: Ability to manage and prioritise tasks to meet deadlines and keep projects on schedule
• Risk Management: Proficiency in identifying, analysing, and mitigating project risks.
• Negotiation. Able to manage negotiation between multiple stakeholders, ensuring all are heard while still progressing action and maintaining positive working relationships
• Experience in managing budgets for complex projects.

Although not essential, we also prefer you to have:

• Project Management qualifications.
• Experience working in the delivery or strategy of a communications or marketing function.
• Experience working at or with INGOs, including cross-border working.
• Proven experience in using project management technology or ability to quickly pick up such tools.

Closing date: Applications will close at 23:59 on 13th November 2024. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date

How to Apply: To see the full job pack, please click ‘Apply’. Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format. 

Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have.  We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.  

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

Position type: Full time, Permanent - 37.5 hours per week. Flexible working will be considered. 

Responsible to: Senior Digital Marketing Manager

Direct reports: None

Location: Truro, Cornwall or Remote (UK only)

Role purpose:

Are you passionate about making a difference through digital marketing? Join us as a Digital Marketing Officer and play a pivotal role in growing engagement and donations from our supporters via digital channels, with a special focus on email marketing.

In this dynamic role, you’ll be responsible for crafting and executing an email marketing strategy, improving audience segmentation, planning and implementing email journeys, and analysing results to drive continuous improvement.

During peak times, you’ll also support our digital team with creating compelling content for our website, social media channels, and paid advertising campaigns.

You’ll be part of a friendly and ambitious team, helping to make ShelterBox a global name. This role is full of variety, working with different teams within the organisation to promote best practice and upskill colleagues across the department.

Who we’re looking for:

We are seeking a results-driven, proactive self-starter with at least 2 years of experience in digital marketing, particularly email marketing. The ideal candidate will have:

· A talent for creating engaging content and a keen eye for detail.

· Strong copywriting skills with the ability to adapt tone and style for different audiences.

· A focus on outcomes, with a knack for inspiring supporters to take action.

· A good handle on data and analytics to continually improve the performance of your communications.

· An innovative mindset, staying ahead of trends to engage audiences and test new approaches.

· An interest in the world of international development.

This is a fantastic opportunity to get behind the scenes of a busy emergency disaster relief organisation and help us work towards a world where no one goes without shelter. If you’re ready to make a real impact, we’d love to hear from you!

Duties will include but not be limited to:

Strategy and planning

· Own and deliver a plan to ensure our email campaigns increase engagement, income and email penetration rates

· Develop automated email journeys, working with Fundraising teams to improve the wider supporter journey as well as seeing how events like birthdays and donation anniversaries can increase engagement and loyalty

· Focus on innovation with a willingness experiment and test new trends to increase audience reach and engagement  

· Update and plan the email calendar

Delivering and improving campaigns and projects

· Oversee the implementation of a new email programme, providing advice to the Fundraising teams on best practice and how to get best results

· Collaborate with our Fundraising teams to produce email nurturing campaigns for each of our segments and create tactical emails to move supporters up the engagement ladder

· Assist with segmentation and maintaining the health of our database. As we work towards automating our processes, this may include manual handling of data from time to time.

· Drive lead generation to develop an ‘engagement-first’ audience and build a prospect pool for fundraising activity. This includes coming up with creative ideas for lead generation activities, planning and executing campaigns, and optimising points of conversion for email signs ups. 

· Play an active role in our move to a new email marketing platform and CRM

· Develop a loyalty programme with exclusive content for highly engaged email subscribers

· Ensure email marketing aligns with other marketing channels and campaigns support the Digital team with compelling digital content for the website, social media and paid advertising channels as needed.

Analysis and reporting

· Build an email testing plan and share learnings with the Digital team, wider department and with International teams

· Analyse the effectiveness of our emails using inbuilt analytics, CRM reporting and tools like Google Analytics

· Share insights, findings and best practice across the department and with International teams to ensure people understand what is working well and how this can improve their areas of work

Training and supporting others

Provide training for fundraising colleagues, helping to develop their digital marketing skills, with a focus on email marketing. Share best practices, insights and advice with fundraising teams, being a source of support for them with their email marketing activities in the UK and our smaller affiliates.

Other responsibilities

· Any other duties as required which are deemed appropriate to the level and grade of the post.

About the Role:

As Head of Digital Mobilisation and Engagement, you'll lead a dedicated team of digital experts to implement the charity's innovative strategy and oversee the digital mobilisation programme. Your expertise in social media, email, website, content, paid media, and digital tactics will be instrumental in achieving their goals.

Key Responsibilities:

• Lead the charity's digital engagement and mobilisation efforts.
• Implement the Digital Engagement and Mobilisation Strategy.
• Oversee digital channels, including the website, social media, and email communications.
• Collaborate with colleagues to develop and deliver a supporter mobilisation programme.
• Work closely with Fundraising teams to support income growth through digital channels.
• Oversee the Digital Engagement and Mobilisation Team.
• Collaborate across the Fundraising and Communications leadership team.
• Oversee production of high-quality digital content.
• Deliver significant growth in engagement with new audiences.
• Use digital to help deliver key strategic priorities.
• Manage budgets and ensure strong financial reporting.
• Report and action insights to improve programme performance.
• Develop and maintain positive working relationships.
• Enhance personal capability through continuous development.
• Ensure data security and confidentiality.

About You:

• Substantial experience leading and managing digital teams.
• Proven track record of developing and delivering effective digital strategies.
• Deep knowledge of digital engagement, campaigning, and fundraising.
• Strong expertise in digital platforms and technologies.
• Excellent data literacy and analytical skills.
• Experience in agile management processes.
• Ability to manage budgets and financial planning.
• Strong interpersonal skills and collaborative approach.
• Passion for making a positive impact.

What’s On Offer:

• An initial 3-6-month contract, 4 days per week.
• A flexible working set up/ some travel to the charity's office in London. 
• A day rate of up to £231.15 PAYE per day (£205.57 daily rate + £25.58 daily holiday pay)

Note: Whilst we do our best to get back to every application, due to the volume of interest this is not always possible.

Commitment to Diversity:
The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Who are we?

We are an award-winning zoo set in 100-acres of beautiful countryside just six miles outside Bristol.  In April 2023, after 25 years of operating successfully as a zoo and popular visitor attraction, we became a charity; our charitable aims are Conservation, Education and Wellbeing.

This is an exciting time as we launch our new strategic plan and look to grow and develop the zoo and increase our impact for the good of people and planet.

We are a friendly, inclusive and flexible employer and we're happy to work with you on a working pattern that fits with your life and other commitments.  Please get in touch if you would like to explore how this might work for you.

What are we looking for?

We are looking for an experienced fundraising professional who is looking for a new challenge and who can hit the ground running in this exciting new role.  Therefore, you will have a strong track record of professional, broad fundraising experience from a relevant charity sector along with lots of enthusiasm and creativity.

This fundraising role will have a special focus on public fundraising and developing our fast-growing community of 3,000+ members and developing and engaging this natural group of supporters.

We are looking for someone who is flexible and has experience of a wide variety of types of fundraising including community fundraising, partnerships, trusts and grants.

To be successful, you will be able to demonstrate excellent written and verbal communication skills, and you will be able to apply these skills across all channels including social media.  You must have the ability to initiate and develop professional relationships with a kind, but persuasive communication style.

This role will sit within our marketing team and work closely with digital marketing and the wider marketing team as well as the senior leadership team.

Days and Hours:

• We are open to flexible working patterns from between 3 to 5 days per week and hybrid working is also possible.  Please speak to us about what works for you.
• Our normal office hours are 9am to 5pm from Monday to Friday but we can be flexible on hours worked to fit around other life commitments.

What you could be doing:

• Lead public fundraising campaigns working closely with our marketing team including social media campaigns and web donations.
• Identifying new funding opportunities - spot opportunities and write compelling proposals and drive ongoing engagement to increase our income to the zoo.
• Writing grant applications to relevant trusts and organisations and working with colleagues to develop projects for funding.
• Lead on fundraising through our membership and on-site fundraising including contactless payment and QR codes.
• Be a driving force for the recruitment and retention of members - growing our community of supporters.
• Communication and development of our membership community including emails, newsletters, and occasional events.
• Ensure compliance with good fundraising practices.
• Development of other fundraising initiatives as required.

Skills and Experience:

• At least 3 years working in a professional fundraising role.
• A strong tract record of leading successful fundraising campaigns.
• Ideally experience of membership or supporter development.
• Sound knowledge of the charity sector.
• Passionate about animals, wildlife, and conservation.
• Creativity and persuasion skills.
• Excellent written and vernal communication skills.
• Understanding of GDPR and data protection regulations.
• A full UK driving licence.

Salary: £32,000 per annum (full-time). 

Benefits: 

• Zoo membership for you and the family members you live with.
• Free car parking.
• Pension scheme.
• Sick pay policy (after probation).
• Discount within our zoo's gift shop and food barn.

Closing Date: 3 November 2024

Ref 6880

Save the Children UK has an exciting opportunity for a collaborative and influential individual with extensive digital marketing experience to join us as our Marketing Manager (Digital Acquisition), where you will work to drive the acquisition of new individual donors through targeted digital campaigns.

You will focus on paid social media, working both independently and with agency partners, ensuring campaigns deliver results and build long-term relationships with supporters.

Please note that this role offers the opportunity for hybrid working, and will require the successful applicant to work from our London, Farringdon office on average one day per week, with flexible working arrangements discussed at the interview. 

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn, and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met, and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the Role

As Marketing Manager (Digital Acquisition), you will plan and deliver digital campaigns across paid channels to build consideration, prompt action, and drive income through acquiring new donors.

You will manage end-to-end paid social campaigns in-house and partner with our media agency on other paid digital channels such as PPC and Performance Max. By identifying key audiences and inspiring action, you will play a crucial role in growing our supporter base.

In this role, you will:

• Plan and execute digital acquisition programmes to achieve ambitious donor acquisition and income targets
• Oversee the delivery of paid social campaigns, using test-and-learn strategies and data integration to optimise performance
• Collaborate with the Marketing Executive and media agency partners to align digital channels with broader marketing plans
• Analyse and report on campaign performance, providing insights to optimise results
• Develop creative testing strategies and work with teams to inspire audience engagement
• Manage budgets, ensuring efficient planning, reporting, and re-forecasting
• Provide expert guidance on Paid Social campaigns to other teams, such as Legacy Marketing
• Maintain collaborative relationships with external partners to inspire the best outcomes for Save the Children
• Ensure marketing communications comply with legal and best practice standards

About You

To be successful, it is important that you have:

• Strong experience in acquisition/performance digital marketing, using audience insights to drive direct-response activity
• Experience managing paid social campaigns end-to-end, with a focus on achieving high ROI 
• Experience working with digital media channels such as PPC, display, and YouTube, either directly or through agencies
• Proven ability to manage projects and deliver them on time and within budget
• Excellent analytical skills, with the ability to interpret data and make strategic decisions
• Experience managing external partners, such as media buying or creative agencies
• Strong understanding of the digital media landscape and industry best practices
• Commitment to Save the Children's vision, mission, and values.

What We Offer You

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.

We focus on flexibility, inclusion, collaboration, health, and wellbeing both in and outside of work.

We provide a wide range of benefits that will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.

Closing date: 3rd November 2024

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working:

The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office on average of 1 day per week.  This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building. 

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.