Digital Experience Manager Jobs in EC1V 3PQ

Team: Internal Communications

Location: Remote

Work pattern: 35 hours per week, Mon-Fri. Flexible working options available

Salary: Up to £26,796.25 per year

Contract: permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Internal Communications Assistant:

- ensuring employees and volunteers are kept informed, engaged and aligned with our strategy by updating and maintaining content across our internal platforms

- compiling, building and issuing our fortnightly newsletter, as well as news articles and intranet updates

- managing and triaging the Internal Communications mailbox

- maintaining the Internal Communications editorial calendar and plans

- work closely with the Internal Communications manager and partner to produce and deliver campaign materials

- working to brand guidelines, implementing a consistent tone and style of message

About the Internal Communications team:

The Internal Communications team sits within the Advocacy and Influence Directorate alongside other communications-based teams including the national and regional Media teams and Digital Engagement team. The team is made up of one manager, one partner and two assistants.

Together, we help to ensure that employees and volunteers are informed, engaged, and aligned with our All for Cats strategy and organisational goals, and have the most accurate and up-to-date information they need to carry out their roles. 

What we’re looking for in our Internal Communications Assistant:

- an understanding of Internal Communications

- qualification or equivalent experience in internal communications or a similar, relevant field such as media, journalism or PR

- experience writing, proofreading and editing copy

- experience of creating engaging campaign materials and content within brand guidelines

- excellent knowledge and competency in Office 365 and SharePoint

- excellent verbal, reading and writing skills

- ability to prioritise and deliver to deadlines

What we can offer you:

- range of health benefits

- 25 days’ annual leave plus bank holidays, increasing with length of service

- Salary Finance, which empowers you to take control of your financial wellbeing

- and much more, which you can learn about

Application closing date: 17th April 2025

Virtual interview date: w/c 28th April 2025

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. anonymised application form

2. possible video screening

3. virtual interview

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email us if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

Why join us?

Since 1932 the Association of Anaesthetists has worked to promote safety in anaesthesia and to help patients through education, training, research, and supporting the wellbeing of our doctors in the UK and Ireland. Today we represent over 10,000 members and provide an influential voice in health policy through active advocacy and campaigns work.

As an employer, we offer an excellent benefits package, beautiful surroundings in which to work, and a focus on wellbeing, which is recognised by our Investors in People accreditation and membership of Wellbeing of Women charity. For more information, visit our website.

About the role

The Marketing Lead (Membership and Events) is responsible for leading on the marketing activities for the Association’s income generating products and services, including member recruitment, member retention and educational events.

Working with teams across the whole organisation, the post-holder will play a vital role in devising and delivering impactful and joined-up campaigns, while ensuring that our members are at the heart of everything that we do.

Key responsibilities include:

• Devising and delivering marketing plans for membership recruitment in line with the Association’s new member value proposition and growth targets
• Delivering the communications plans for subscription renewals
• Reviewing and improving the onboarding journey for new members
• Supporting the development of the Association’s website
• Devising and delivering a marketing strategy for educational events and conferences

For more information and to download the job description, please our website.

About you

We’re looking for an organised and proactive marketing professional with experience of developing and delivering multi-channel marketing campaigns with demonstrable results, preferably in the membership sector. If you also have experience of managing internal and external stakeholders, are able to juggle multiple priorities to tight deadlines and have experience of a range of digital platforms, then we would like to hear from you.

How to apply

To apply for the role please send us your CV and a supporting statement of not more than two pages covering how you meet the person specification. Please include the title of the role you are applying for in the subject line.

Salary: £43,332
Location: London (Hybrid - minimum 2 days in office per week)
Contract type: Full-time
Closing date: Tuesday 29 April 2025. Interviews will be held 8-9 May.

Welcome to Ada! 

We are the UK’s top-performing National College for Digital Skills, shaping the next generation of digital pioneers. With campuses in central London and Manchester, we offer a high-achieving, positive learning environment where students are highly motivated, have excellent attendance, and demonstrate exemplary behaviour, allowing teachers to focus entirely on their subject specialism in disruption-free classrooms.

At Ada, we believe in breaking barriers and opening doors by connecting our students with the best of problem-solvers, creators, and innovators.

Main Responsibilities:

Review and develop our current attendance framework to ensure we are compliant and meeting the needs of all learners;

• Provide advice and guidance to staff on communication and follow-up of attendance and punctuality 
• Monitor and report on student attendance and punctuality on a weekly basis, reporting concerns to the Assistant Principal and Principal as appropriate
• Work collaboratively with students, parents and college leaders to create and track students’ individual attendance and/or punctuality plans
• Establish and maintain positive relationships and engagement with parents/carers
• Arrange Attendance Concern meetings with students/ parents and carers
• Line management responsibilities 

Pastoral and SEND

• Providing pastoral support, advice and guidance to students when requested or when a need is identified and to those students on Education Health Care Plans (EHCP)
• Report student concerns to the safeguarding lead, actively contributing to safeguarding at the college. 
• Work with teachers, senior leaders, local authorities and other relevant stakeholders to access all required documentation about students to ensure the College fully understands their personal, emotional, social and learning needs.
• Monitoring individual progression of all assigned students against agreed targets set by the curriculum, including taking action to support students who have attendance concerns, under‐performing or experiencing pastoral concerns
• Support the sixth form leadership team to address disciplinary issues, including participation in meetings and evidence gathering whilst ensuring that all relevant college staff are informed of agreed targeted actions in support of the student’s performance.
• Support the SEND specialist / SENDCo with annual reviews for students with Education Health Care Plans (EHCPs)
• Supporting the sixth form team leads during check-ins and team time
• Supporting and contributing to the Enrichment club provision at the college.
• Provide support to the sixth form team in delivering a successful induction on enrolment of new cohorts. 
• Organising and administering parents and carers meetings
• Providing support to the sixth form team on delivering the future programme, to secure the best possible destinations for all of our students

Administration and overall organisational support

• Ensure all support actions are recorded on the College’s appropriate central information systems
• Provide general administrative support for the sixth form team and wider college
• To support the organisation and delivery of themed events, including open evenings, activities and trips organised and managed by the sixth form team
• Provide support for the front of house / receptionist team, covering reception when needed.
• Provide administrative support for the recruitment of students at assessment centres.
• Provide administrative support to the sixth form team for those students who are in receipt of financial support.
• Provide first aid support, including liaising with or training to become a First Aider.
• Provide fire safety support, including liaising with or training to become a Fire Warden or Fire Marshall

Essential Experience

• Evidence of the Ada values: Creativity, Curiosity, Collaboration, Resilience and Rigour
• Experience working with young adults (14–24 years)
• Monitoring and reporting on student or employee progress
• Addressing and successfully challenging young people’s behaviour
• Establish and maintain positive relationships and engagement with young people, parents and carers and colleagues 

Desirable Experience:

• Experience supporting young people with personal and emotional well-being. i.e. Mental health
• Working knowledge of relevant policies/codes of practice
• Motivating and engaging a variety of young people. 
• Experience of supporting vulnerable or at-risk young people
• Coaching or mentoring experience

Personal Qualities, Aptitudes and Skills:

• Excellent organisational and time management skills
• A passion for supporting young people and their wellbeing
• Strong collaborative working skills
• High level of proficiency in the use of day-to-day IT systems
• Good workplace skills and experience such as written skills, teamwork, project management, communication
• Excellent written and verbal communication skills
• An interest in technology and the digital industry

Safeguarding

The successful candidate will be required to apply for a Disclosure and Barring Service (DBS) check when appointed to the post. References for shortlisted candidates will be requested prior to the interview day. 

 Equal opportunities

Ada. National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College’s commitment to equality and diversity:

• To provide and promote equality of opportunity in all areas of its work and activity;
• To recognise and develop the diversity of skills and talent within its current and potential community;
• To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction;
• To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation;
• To promote good relations between individuals from different groups.

Applicants with disabilities

Ada. National College for Digital Skills is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If you have special needs in relation to your application please the HR team.

Sponsorship

Unfortunately, we are unable to offer sponsorship for this role, so we can only accept applications from candidates who have the legal right to work and remain in the United Kingdom.

Closing Date: April 15th 2025 at 12.00pm

Good luck with your application.

About Ataxia UK 

Ataxia is the umbrella term for a group of neurological conditions and Ataxia UK is the UK’s leading ataxia support and research charity. Ataxia UK collaborates with the global ataxia community through our Research team, and we are on the board of the international non-profit association, Euro-ataxia. Our Services team focuses on helping everyone affected by ataxia in the UK to live their best life. We have a Helpline and Advocacy service providing information, advice, and 1-2-1 support to help people access their rights; whilst the Community Engagement service provides activities, engagement and volunteering opportunities to bring the ataxia community together and reduce feelings of isolation.  

About the Role   

You will be joining at an exciting time for Ataxia UK as we enter our 60th anniversary year.

Responsible for the communications officer as well as a range of external suppliers, you will lead the day-to-day communications function as a key member of the Fundraising & Communications department. Working closely with the new Director of Fundraising & Communications, you will have the opportunity to help shape Ataxia UK’s new communications and brand strategy. You will work closely with the Director and Managers from the Fundraising team to engage and cultivate our network of Friends and volunteers, celebrity ambassadors, donors and fundraisers through dynamic marketing and communications assets and materials.

Ataxia UK operates a hybrid- working policy, with full time staff working 5 days a week expected to work from our offices in Highgate a minimum of 2 days a week. This is adjusted to 1 day per week for part time. 

About you 

You will be a creative and dedicated communications professional looking for a new challenge and excited by the opportunity to help shape our new strategy. You will be someone who thrives in a project-management environment, as comfortable learning as you are leading, and able to work both independently and closely with colleagues and external suppliers.

Organised and details-focused, you are confident using data to help steer and focus our communications outputs. You will have a keen understanding of how the role can support our fundraising and you will have experience working closely with fundraising teams or on income-generating projects or events.  As curator of our brand and messaging, you will have the skills and experience to ensure we positively represent the interests of the ataxia community, and you will be someone who shares our commitment to supporting those affected by ataxia. 

Benefits of working for us. 

• 25 days annual leave (rising to 30 with a length of service)

• Access to a free Employee Assistance Programme & Employee Hotline 

• Flexible hybrid working 

• Pension scheme 

• Cycle to work scheme 

• Training and development opportunities 

• Extra day of annual leave for your birthday 

• Accredited Living Wage Employer 

• Staff travel loans – 3 months pass 

PLEASE DOWNLOAD OUR FULL JOB DESCRIPTION!

Hybrid working – Within commuting distance of Redcar, Doncaster, Blackburn, Birmingham, London, Bradford, Bristol or Liverpool

We are seeking a motivated and enthusiastic Marketing Manager to join our national Partnerships team. You will be responsible for designing and delivering end-to-end recruitment marketing campaigns, working with our external digital agency.

The National Institute of Teaching (NIoT) has an unswerving commitment to high-quality, evidence-informed teacher education and is on a mission to improve the quality of teacher and leader development across the system. Our programmes are designed by teachers and leaders who understand the joys and pressures of school life. We work in collaboration with schools across the country, ensuring that our findings benefit all schools, teachers and leaders.

The Partnerships team is responsible for the marketing, communication and recruitment of all our programmes nationally, as well as developing our brand and story and sharing our research. 

About the role

To be successful, you will have multiple years of campaign marketing experience and the ability to use and analyse data and work with senior stakeholders in a fast-paced environment.

As the Marketing Manager, you will be responsible for designing and delivering end-to-end recruitment marketing campaigns, working with our external digital agency. This is a hybrid role, and it is anticipated that the postholder will work on campus one day per fortnight. We offer flexible working and are open to considering part-time hours for the right candidate.

This is a role with great variety and the opportunity to own national strategy and make a difference.

As Marketing Manager, you will:

• Support the Director of Recruitment and Marketing to ensure successful recruitment for programmes.
• Design, implement and lead annual marketing strategies, including digital, print and in-person.
• Develop marketing toolkits that can be utilised by regional and AC staff.
• Work in close partnership with programme colleagues to ensure campaigns highlight and promote programme USPs and are a true reflection of the participant experience.
• Develop the brand guidelines and support our key stakeholders to live by these guidelines, ensuring that we develop a clearly distinct NIoT voice, look and feel.
• Coordinate and support relevant events (centrally and in our four regions) that support recruitment.
• Work closely with our Communications Manager, PR and Policy Manager and Events Coordinator to ensure alignment of activities and a comprehensive brand offer.
• Supported by the Head of Recruitment and Marketing, manage the marketing budget to ensure value for money.

We think a wide range of different work and educational experiences could support you to be successful in this role. We encourage applications from all backgrounds, communities and industries and are committed to employing a team that has diverse skills, experiences and abilities.

Key benefits:

• Highly competitive pay and pay progression opportunities.
• Flexible start and end working times.
• Flexible working opportunities, including hybrid working.
• At least 27 days’ holiday a year (plus 8 bank holidays) rising to 33 days after five years’ service.
• Entry to the Local Government Pension Scheme.
• A stimulating, supportive and rewarding working environment with a dedicated team of like-minded professionals.
• Excellent opportunities to develop your skills and experience and to progress your career.

For more information and to apply, please visit our vacancies page.

Closing date: 6 April 2025.

This post requires a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS) with a Children’s Barred List Check, and an Occupational Health Check is required as a condition of employment.

Our Communications Manager is taking maternity leave from mid-June and we are looking for someone to cover the role for approx 9 months.  We are a small team and this is the only communications role, therefore the Communications Manager has a lot to do, including:

• Running our whole comms operation – social media, website, event marketing, PR. 
• Developing and delivering our communications strategy
• Creating stories and content for different channels
• Working on communications projects with people with lived experience
• Working with our individual giving lead on fundraising campaigns

A major rebrand and a new name have helped us build our profile over the past three years, and we’re working hard to increase recognition and support further.  The stories of the people we work with are central to that, and it’s their voices, not the charity’s, that belong in the foreground. So a key part of the job is to build relationships with those people, and support them to tell their stories as they want to, empowering them and keeping them safe.  This means staying flexible, in the content and the work of gathering it.  In the immigration system and the lives of people going through it, it’s wise to expect the unexpected, so plans can change at short notice.  This is a special opportunity to work join a supportive, dynamic team delivering extraordinary work.

What we’re looking for

1.  ‘Must haves’:  we believe that the right person for this key role must bring with them:

• Experience – you have wide communications experience that enables you to cover the whole range of work that we need (see above)
• Independence – you are pro-active, well organised and can get things done on your own, with more guidance on aims than methods
• Collaboration – you can work well with colleagues, professionals and people with lived experience, and deliver great projects together
• Communication – your speaking and writing communicates clearly and powerfully
• Story-telling – you know how to create compelling content that tells stories of change and empowerment
• Understanding – you appreciate the purpose and complexity of our work
• Commitment – your practice fits our values of empowerment, co-creation, curiosity and respect
• Flexibility – you can adapt to sudden changes and vary your working hours sometimes, eg to work at evenings or weekends

2.  ‘Also haves’: if you also bring any of the following, they will be important for us:

• Work experience in a communications role in a charity or arts company – especially if it was a role like this in a small organisation
• Practical skills in one or more of: graphic design, photography, audio/video production, digital advertising
• Experience of working sensitively with people who have been through difficult experiences to tell their stories
• Experience of overseeing creative freelancers
• Experience of implementing and developing communications strategy
• Experience of careful messaging in a politically sensitive context
• Experience of using reporting & analytics tools
• Culture and language skills relevant to people in immigration settings

Lived experience and professional experience

Professional experience and lived experience are both valuable for this role.  We want to bring people with personal experience of immigration detention, or the asylum process, or immigration enforcement into our team, so if you have this kind of experience then we would really love to hear from you. We need you to bring the ‘must have’ qualities listed above, but do not require a conventional professional CV full of paid communications and marketing roles.  What we do need is someone who can help us deliver.  That means understanding the people we work with, and knowing how to deliver organisational communications that meet their needs.

If you have lots of professional experience, together with strong understanding of our kind of work and the needs we address, but not the personal experience specified above, then we would also love to hear from you.  We want people with all kinds of backgrounds and experience to apply for this job.  We very much encourage applications from people from culturally diverse backgrounds, disabled or neurodivergent applicants, and people of different ages, gender, sexual orientations and socio-economic backgrounds.

What we can offer you

We’re a specialist organisation working in a fraught environment that changes constantly.  We’re developing better ways to support everyone working for Hear Me Out.  So we will look to provide the right kind of offer to our new Communications Manager, tailored to their needs.  For example:

• The work can bring stress and distress to all of us, so we have ‘clinical supervision’ sessions and are developing other ways to offer care and support
• We can arrange mentoring for you, to support you in delivering the role
• We can arrange training, for example if there are specific skills you need to learn
• Hear Me Out is a friendly and collaborative team where we look out for each other
• We’ll be open to your ideas about what kind of support will help you the most

Terms & conditions

• Contract:  Temporary (9-month) contract, subject to a 3-month probationary period
• Location: The team meets at its office in central London on Wednesdays and works in a hybrid way the rest of the week.
• Hours:  Part-time position, 2.5 days (18.75 hours) per week (0.5 FTE)
• Salary:  £40,000 per year pro rata (ie £20,000), gross
• Annual leave:  36 days paid holiday leave per year pro rata (ie 18 days), including statutory bank holidays
• Sick pay:  25 days per year pro rata (ie 12.5 days) on full pay, followed by 25 days pro rata (ie 12.5 days) on half pay, followed by Statutory Sick Pay only
• Pension: 6% employer contribution to HMO’s selected Stakeholder pension scheme or to another scheme of the employee’s choice

To apply, you must download the job pack, check out the full details, and follow the instructions on how to apply.

The team

The communications team works alongside the fundraising team, and is responsible for delivering marketing, communications and PR that promotes both our charitable and commercial (venue hire) work.
This is a new team that will bring fresh perspectives and new energy to how we do things, how we drive the organisation forwards to ensure that we are increasing our profile and awareness of our work, and what we have to offer in the journey to making society in East London and beyond a fairer place.

Scope of role

As Communications, Marketing, and PR Manager, you will play a key role in raising Toynbee Hall’s profile, ensuring that our charitable work and commercial venue hire operations receive the recognition they deserve. This is a newly created role, designed to lead external communications, oversee PR and brand strategy, and develop impactful marketing campaigns that engage our audiences.
You will also line manage the Digital Engagement Officer, who will focus on digital communications, social media, and internal engagement. Together, you will drive our brand forward and ensure our work is heard by key stakeholders, supporters, and the wider public.
In conjunction with the CEO and the Senior Management team the manager is responsible for the communication workplan for Toynbee Hall. They are responsible for managing the marketing budget, and delivering the communications strategy.

• Support strategic objectives through delivery of the communications plan that reflects the needs of the services and organisational needs.
• Supporting the production of impact reports and annual reports.
• Facilitate and deliver our press and media approach in collaboration with CEO and SMT and the overall comms priorities.

Key Responsibilities

Strategic Communications & PR

• Be the driving force behind Toynbee Hall’s public voice, shaping narratives that highlight our impact.
• Lead PR activity, securing media coverage and ensuring our work is heard at local and national levels.
• Develop and implement a communications strategy that raises awareness of Toynbee Hall’s charitable work and commercial venue hire.
• Build influential relationships with journalists, media outlets, and key stakeholders.
• Draft press releases, op-eds, and compelling stories that bring our mission to life.
• Act as brand guardian, ensuring consistent messaging and identity across all communications.

Marketing & Profile Raising

• Develop and execute creative marketing campaigns that amplify our impact and drive engagement.
• Oversee content creation for promotional materials, impact reports, and fundraising campaigns.
• Collaborate with fundraising teams to align communications with donor engagement efforts.
• Develop strategic partnerships to expand our reach and influence.
• Oversee event promotion and outreach efforts.

Digital & Social Media

• Oversee the Digital Engagement Officer in delivering bold and engaging digital campaigns.
• Ensure digital communications are innovative and drive audience engagement.
• Monitor analytics and performance data to refine communication strategies.
  Leadership & Team Development
• Line manage the Digital Engagement Officer, supporting their professional growth and development.
• Work collaboratively with the Fundraising and Communications team to align messaging and campaigns.
• Support the Senior Management Team with key internal and external communications

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

SEO Manager

Location: London(Hybrid)
Salary: £53,000
£3,500 Yearly location allowance, 10% pension, 25 days Annual leave +bh, Great Maternity/Paternity options

I’m working with a well known UK charity who are looking for an experienced SEO Manager to lead and enhance the visibility and engagement of their digital estate. This role will be focus on optimising websites for search engines, improving conversion rates, and providing key insights to inform the digital strategy.

The SEO Manager, will be responsible for leading search engine performance initiatives, collaborating with internal teams to drive SEO strategy, managing a small team and analysing digital analytics. This is a great opportunity to join a forward thinking organisation and be critical in improving the digital impact that the charity has.

Skills required for the SEO Manager are:
- Previous experience managing an SEO/CRO strategy
- Confident to line manage a small team
- Knowledge of SEO best practices, compliance, and accessibility standards
- Excellent stakeholder management and communication skills
- Experience within the charity or not-for-profit sector would be advantageous

SEO Lead/Conversion rate optimisation/Digital Analytics

Understanding Recruitment is acting as an employment agency for this vacancy

Job Type:  15 months, Fixed term

Hours: Full time, 35 hours

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic. 

We have an incredible opportunity for a Senior Marketing (Fundraising Products) Manager to join our team on a fixed term maternity cover basis.

Please see below for more information on what just might be your future role.

About You

You’ll be a highly creative and highly organised marketing leader able to support your team of 6 to develop effective and captivating marketing solutions to engage supporters.  To do this you’ll not just be expert across the full marketing channel mix but a strong project manager, a brilliant planner and have extensive stakeholder management skills.  Results driven and able to manage multiple projects simultaneously, you will also have strong people management skills and grow and develop your team. A unique role that works across all of fundraising, brand and digital, this is a really exciting opportunity for a creative marketing planner or senior account manager.

About the Role

This is a really pivotal role that leads the development of campaigns and channel plans to grow our fundraising products.  You and your team are the interface between the product owners and brand, digital and content and ultimately the supporter ensuring effective and best in class marketing solutions that deliver measurable results. The role leads a team of six to develop clear marketing plans, developing and measuring results across the full channel mix.  It leads the development of highly effective and inspirational creative and ensures we plan and schedule activity to target audiences.

Strong stakeholder management skills are critical as you and your team interface across the Charity.

About the Team

Leading an experienced and committed team, you’ll support them in delivering best practice across their product areas.  Continually developing their skill sets and knowledge is essential and ensuring they are embedded in the product teams as well as developing a strong and supportive culture in this team. 

Salary: £55,000 gross per annum 

Contract type: Permanent, full time - 35 hours per week

Location: London - office or hybrid working with a minimum of 40% of contracted hours based in the London office

Too many people in our country experience poor health and are dying too young because of who they are, where they were born, and where they live. We believe in longer lives, better lived. 

We partner with expert local organisations working on the front line of addressing health inequalities, corporate organisations and donors, universities, and policy-makers, to understand the effectiveness of different approaches to improving people's quality of life and health. By using the connections, evidence and expertise we have developed, we influence government on how to shape policy that tackles the real causes of poor health.

This new role is a crucial part of this, ensuring our voice is clear, compelling and aligned to our mission.  With a commitment to social justice, you will lead the development of high-impact communications and digital engagement strategies.  You will oversee media relations, digital content, campaigns and brand management.

Skilled in crafting targeted communications for a range of audiences, you will bring your experience of digital engagement and ability to build and leverage media relationships to deliver these strategies.

This is an exciting time at the Trust as we work to use our evidence and connections to communities to push health inequalities higher up the political and media agenda in England, Scotland and Wales.

If this sounds like the role you are looking for and you feel you have the skills and experience we need, visit our website for full details about the role and how to apply.

Our diversity data shows that we are currently under-represented by certain groups of people. We particularly encourage applications from people from racially minoritised communities, disabled people and people from disadvantaged neighbourhoods.

We are committed to being a Disability Confident Employer. Please get in touch if you require any additional support with your job application. This particularly applies to people who need us to make reasonable adjustments under the Equality Act 2010. This could include, but is not limited to, accepting applications in a different format, offering information or explanations in a way which helps you, or working with BSL interpreters.

The deadline for applications is Sunday 27 April 2025 and interviews will be held in London on Tuesday 6 May 2025.

Battersea is entering an exciting phase of innovation and transformation as we embark on the first year of our new five-year strategy. With increased investment in income generation starting in 2025, we are expanding our team to drive the growth necessary to achieve our organisational goals. Our fundraising team bridges the journey of the animals in our care with the wider public, demonstrating how their contributions enable us to support every dog and cat. 

An opportunity has come up to play a pivotal role in the implementation of our new strategy. We are looking for a Direct Marketing Manager to lead our Cash and Raffle programme on a 12-month contract.

To be successful in this role, you will have proven experience of planning, implementing and evaluating successful direct marketing acquisition and retention programmes with demonstrable understanding of the key performance indicators affecting outcomes. 

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 23rd April 2025
Interview date(s): 30th April – 1st May 2025 (1st round); 7th – 8th May 2025 (2nd round)

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Early applications are strongly encouraged as interviews will be scheduled on an ongoing basis and this role may be filled before the advertised closing date.

This role is primarily based in our London office, with a hybrid working arrangement of 2 days in the office and 3 days working from home. Alternatively, the position can be fully remote within the UK under a homebased contract, in which case the salary will range from *£44,400 - £48,229.

(*) This salary includes a market supplement of £7,663, which has been added to reflect current market conditions.

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

There's never been a better time to join Christian Aid's Fundraising & Supporter Engagement Department. We would say that, wouldn't we? But we mean it. Despite the challenges we've all faced over recent years, we have grown income and smashed our targets, making a transformational impact for people in poverty. Your next career step could see you joining our passionate and energetic team of poverty-fighters. We inspire more than 250,000 supporters and thousands of supporting churches to raise more than £40 million annually to tackle the root causes of extreme poverty.

We're committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don't have to be Christian to work here - we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we're open to part-time and flexible working. We also offer hybrid working for our office-based colleagues and the option of being a homeworker for most of our roles too.

Want to know more about what it's like to work here? Click here to hear directly from some of our amazing colleagues.

Learn about our vision, mission and values

About the role

The Digital Optimisation Analyst is instrumental in advancing Christian Aid's digital strategy and supporting colleagues in achieving their ambitious digital, fundraising and supporter engagement goals. Through utilising measurable data and analytical tools such as Google Analytics, the role provides in-depth campaign analyses, performance reports, and a deep dive into users' online activities and behaviours. The deliverable insights and contributions empower teams to make data-driven, impactful decisions that generate positive change across the organisation.

About you

You will be the go-to expert in digital analysis, working closely alongside a variety of teams to maximise the reach, engagement and conversion of our digital journeys. You will be comfortable managing competing priorities and proactively engaging with multiple stakeholders. Alongside digital analysis projects, you will have a finger on the pulse of current trends, tools and best practice across the digital space.

Competency questions

As part of your application you will be asked to demonstrate your suitability by giving answers to the following questions:

-Understanding User Behaviour: Can you describe a time when you used analytics tools to analyse user ----behaviour on digital platforms? How did you use this data to enhance the user experience, and what did you achieve?

-Optimising Campaign Performance: Please share an experience where you identified opportunities to improve campaign performance in the digital space. How did you develop and test hypotheses to achieve better results?

-Empowering Teams with Insights: How do you ensure that the insights and reports you provide to teams are actionable and relevant to their objectives? Can you share an example of a time when your insights directly influenced a team's strategy or approach?

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.

We have a strong Christian ethos and we encourage applications from all faiths and none (with the exception of Director positions where there is a genuine occupational requirement to be a practicing Christian - Exempted under the Equality Act 2010).

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants' previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.

You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.

Are you an experienced and dynamic Customer & User Experience (CX/UX) Manager? Do you have strong knowledge of design principles and user-centred design methodologies? Do you have experience in translating customer data into actionable insight and driving customer experience initiatives?
 
TPP are recruiting a Customer & User Experience (CX/UX) Manager on behalf of our client, a well-established membership organisation. This opportunity is a 12 month contract. They offer hybrid working. 1-2 days in the office the rest of the time from home.   
 
 
The Role:
 
As the CX/UX Manager, you'll play a crucial role in embedding customer experience across the organisation, ensuring a holistic and consistent view of customers. You’ll also be responsible for user experience strategy and design, customer insights, and journey mapping as well as continuous improvement and innovation in customer experience.
 
 
Main responsibilities:
 

• Develop and execute forward-thinking user experience strategies.
• Collaborate with cross-functional teams to create market-leading designs and user interfaces.
• Conduct research and testing to understand user needs and improve solutions.
• Provide insights to inform strategic and operational decision-making.
• Map out customer journeys and interactions, both online and offline.
• Identify and address customer pain points to enhance overall experience.
• Work with various teams to implement new technologies and improve productivity.

 
 
Requirements:
 

• Strong knowledge of digital best practices and design principles.
• Experience in driving customer experience change and leading UX teams.
• Excellent communication and relationship management skills.
• Ability to translate customer data into actionable insights.
• Proficiency in design and prototyping tools like Sketch, Figma, or Adobe XD.
• Effective decision-making based on data analysis.
• Innovative problem-solving and creative thinking.
• Strong organisational and time management abilities.
• Ability to build solid working relationships across the business.

 
 
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
 
TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out o and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Your new company

You will be workingfor a top university with a modern campus that specialises in design and digital media in a buzzypart of London. My client is seeking someone with Higher Education management experience in admissions and is offering a role with work-life balance! This is a busy period of clearing and enrolments so you will be required for a minimum 2-month period. As an Admissions Manager, you'll provide vital support to the Head of Admissions, overseeing day-to-day operations, managing the Admissions team, and ensuring all processes are efficient, fair, and customer-focused. You will also collaborate with key stakeholders, manage applicant communications, and ensure compliance with UCAS regulations.

Your new role

• To provide management support to the Head of Admissions around the admissions business process, and in the development and documentation of agreed processes, procedures and policies.
• To take operational management responsibility for student admissions in relation to all applications across the University (FE, UG & PGT & PGR), including the provision of training to admissions practitioners.
• To act as line manager to Admissions Officers.
• To ensure all admissions processes, policies and procedures are being followed throughout the University within agreed Service Level Agreements.
• To have responsibility for the liaison with Programme Directors and Deputy Deans to resolve the legitimacy of rejects, alternative course offers and APEL decisions.
• To regularly generate reports and analysis to inform the progression and development of the admissions team, and to provide ad-hoc statistical analysis when requested from the Head of Admissions or other stakeholders.
• To work closely with the Student Recruitment & Engagement team to ensure a seamless student journey from application to enrolment.
• To develop, manage, monitor and report on applicant communications using the SITS student record system and the CRM system.
• Liaise with colleagues in the Marketing, Communications & Content team to ensure non-entry requirement UCAS Entry Profile information is accurate and reviewed annually.
• To be responsible for monitoring application statistics to ensure that they match application data held in the SITS student record system
• Be responsible for fee status assessment and ensure that the Admissions Team are kept informed on changes to fee status classification and UKVI requirements.
• To act as the main point of contact for the application process with key stakeholders both internally and externally, particularly with feeder schools and colleges with external progression agreements in place (in collaboration with the Partnerships & Engagement Manager, who has responsibility for maintaining feeder school relationships).
• In addition, the Admissions Manager will be responsible for maintaining successful operational relationships between Academic Staff, Registry, Student Services and Finance.
• To act as an ambassador during Open Days and external Marketing & Student Recruitment events on behalf of the university, both within the UK and overseas when required.
• To manage the day-to-day delivery of the admissions process, developing a culture of excellent customer service.
• To develop and monitor agreed customer service standards (e.g. turnaround times, customer journey, application workflows etc.)
• To support the process for developing and agreeing entry criteria, offer-making strategies and communication plans.

What you'll need to succeed

• Previous management or leadership experience in higher education admissions
• Strong understanding of UCAS and CAS issuance policies and processes

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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