Digital Experience Manager Jobs in EC1V 3PQ
Department: Supporter Care and Database Services
Location: hybrid – a minimum of 3 days in our Aldgate, London office each week
Hours of Work: 37.5 hours per week
Contract: permanent, full time
Salary: £26,000 – £28,000
Closing date: Wednesday 4th December at 11.59pm
Interview date: Thursday 12th December (virtual)
Annual Leave: 33 days (plus eight bank holidays)
Benefits:
- enhanced maternity, paternity, adoption, and shared parental pay
- family-friendly policies
- 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
- free health cashback plan (Medicash): employee cover plus up to four dependent children
- 24/7 virtual GP access (UK registered), plus access to Best Doctors
- free, confidential employee assistance programme (Medicash)
- access to wellbeing app (healthy living tips and Bright TV )
- flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
- learning and development committed (bespoke training, LinkedIn Learning etc)
- employee health and wellbeing committed (Menopause Friendly accreditation, Disability Confident employer etc)
Background:
Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.
Purpose of the job/About the role
The Supporter Care team is responsible for providing the highest level of customer care to everyone who interacts with and supports Dementia UK. As the Supporter Care Officer, you will help maintain and drive fundraising growth across various income streams. You will achieve this by ensuring the best possible supporter experience for all our donors and by proactively improving processes and ways of working to support this overarching responsibility.
Reporting to the Supporter Care Manager, the Supporter Care Officer will deliver excellent customer care to supporters and potential supporters of Dementia UK. You will respond to enquiries via post, email, and telephone, and will be responsible for thanking our supporters by adapting and personalising templates to deliver high-quality thank you letters.
You will also work closely with our database to maintain the quality of information available and assist with gift processing. This includes handling sensitive data, such as credit card information, confidently and securely. Additionally, you will support all teams across fundraising and assist the Supporter Care Manager in identifying processes that could be improved, ensuring our database accurately captures our income.
To be successful in this role, you will have proven experience delivering high standards of customer service over the telephone, with the ability to handle enquiries diplomatically and sensitively. You will have strong verbal and written communication skills and the ability to work effectively as part of a small team, building relationships with both colleagues and supporters.
If this sounds like you, join us in making a difference in the lives of those affected by dementia.
Our Culture
In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.
Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.
By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.
This role is subject to a Basic DBS check.
*Please note that any decision on flexible working is based on business needs
When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.
Quality Improvement Coordinator
£37,264 pa plus excellent benefits
London WC1 and home-based
35 hours per week
12 month fixed-term contract from 1st January 2025
The Quality Improvement Coordinator is a crucial role for the College as you will coordinate and project manage a range of activities within the QI team, including web portal upkeep, horizon scanning of QI and patient safety activity in paediatrics and child health as well as providing QI support for RCPCH members and QI event coordination.
As Quality Improvement Coordinator, you will take the lead on the upkeep, revisions, growth and promotion of the QI Central and Patient Safety Portal websites and other associated webpages, including liaising with content providers.
Reporting to the Head of Quality Improvement, you will carry out four-nations environment and horizon scanning of quality improvement and patient safety activity relevant to paediatrics and child health, whilst exploring opportunities to improve our QI offer using insights from data analytics associated with the Patient Safety Portal and QI Central platforms, and shared learning from other QI projects.
In addition you will manage and plan contact from members via email, web-portals, our community/time banking suite and social media platforms, whilst also identifying opportunities to promote QI and patient safety in child health through these communications channels.
With a good standard of education, you should have relevant project coordination skills and demonstrable experience in desk research, including internet and database searches.
You should have strong organisational skills and proven experience of delivering multiple objectives to high standards within short time frames and meeting multiple deadlines, along with good communication, interpersonal and stakeholder management skills as you will frequently liaise with members, senior officers and staff.
Your experience of design and production of digital communications and engagement resources in addition to your well-developed experience and knowledge of Microsoft applications will ensure you are capable of managing updates on our websites and social media platforms.
Experience with website management, WordPress and Google Analytics as well as a background in supporting and coordinating external events, including face-face meetings, webinars and hybrid events, would be desirable.
The Quality Improvement team supports paediatricians and the wider child health workforce to be at the forefront of continuous quality improvement, providing opportunities to develop and share their work and to co-produce solutions with children and young people, and their families.
The Royal College of Paediatrics and Child Health sets and maintains standards for the education and training of all doctors working in paediatrics and child health in the UK. We advocate on child health issues at home and internationally. Additionally, through a variety of activities, the College influences the quality of medical practice for children in hospital and in the community.
The RCPCH has more than 23,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Lead, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work.
The RCPCH wants to represent all the communities we serve. Appointment will be made solely on merit. However, the College is particularly keen to receive applications from Black, Asian and minority ethnic candidates, and/or candidates with a disability who are currently under-represented at this level of the organisation.
The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home.
Closing date: 24 November 2024
The Royal College of Paediatrics and Child Health advocates on child health issues at home and internationally.
The client requests no contact from agencies or media sales.
About Us
The British Board of Film Classification (BBFC) is an independent not-for-profit organisation and the UK’s authority on age ratings for films and digital content. Our mission is to empower audiences, especially parents, to make informed decisions about what their families watch. We are at the forefront of regulatory policy, advocating for the protection of children in an evolving digital landscape.
Please note that this role can be offered on a 4 day per week or 5 day per week basis. Candidates are encouraged to apply and discuss further at application stage.
The BBFC is at an exciting time in its journey, working in partnership with regulatory bodies around the world to establish a new organisation that uses the power of AI to respond to the ever-changing need to provide locally recognisable ratings on media and digital content globally. The BBFC is also developing a bespoke AI tool to identify and tag content issues, with the potential to bring large-scale efficiencies to the classification process domestically and globally. Through a new trading subsidiary, the BBFC will deliver the culmination of over seven years’ work, developing new technologies to improve how we view content and represents a major opportunity to reshape content classification, making it more cost-effective, faster and globally scalable. The Chief Financial Officer will play a pivotal role in the roll-out and development of our new ventures.
The Role
The Chief Financial Officer will be responsible for providing strategic leadership across finance and the broader strategic growth of the BBFC. Reporting into the Chief Executive Officer and as part of the ELT, your responsibilities will be as follows:
- Lead the delivery of all required financial resources and advice to enable the highest quality services to internal and external stakeholders
- Lead and engage in strategic discussion and decision-making as member of the Executive Leadership Team and other governance committees
- Work with internal and external stakeholders in the roll-out of the BBFC’s new AI tool and commercial trading subsidiary
- Provide management information and analysis of the BBFC’s actual and forecast financial performance, providing a business partnering service to colleagues; producing concise and meaningful commentary on performance against agreed targets and comprehensive risk analysis
- Manage the BBFC finance team (2 staff), supporting in mentorship, training and skills development
- Build and contribute to external networks and commercial partnerships, building on BBFC’s reputation, and ensure that BBFC learns from and builds on best practice
- Accountability for the organisation’s financial accounts and the other statutory financial information
- Act as the main point of contact for external Auditors, HMRC, Banks, Investment Managers, Suppliers and any other appropriate body to ensure the BBFC’s financial and commercial interests are protected
- Ensure compliance with current UK legislation, including the Companies Act, HMRC regulations, and any other relevant legislation. Maintain a register of policies
About You
- You will be an experienced Finance Director, Chief Financial Officer or equivalent.
- You will be a qualified accountant (CCAB or equivalent) or qualified by experience with extensive relevant experience in a similar role
- You will have experience in operating at executive leadership level, including working closely with C-Suite level individuals and Board members to oversee financial strategy for an organisation
- You will be proactive in identifying solutions and be able to make decisive values-based decisions
- Experience of working with investors and raising funds desirable
- Candidates from all sectors are encouraged to apply
What’s on offer
- Salary of c. £100,000 per annum dependent on experience
- Employers’ pension contributions up to 15% depending on age and length of service
- Hybrid working of 2 days per week in the office and remainder up to you
- Part-time or full-time working options available (4 or 5 days per week)
- 25 days annual leave per year + bank holidays (rising 1 day per year of service up to a maximum of 30 days)
- Contributions to health costs including dental, sight, and health screenings
- Free weekly staff screenings of films and partial costs of cinema tickets and streaming sites covered
Ivy Rock Partners are partnered exclusively with the BBFC in the recruitment of its Chief Financial Officer.
Please apply below or contact Holly Arrowsmith for further information.
About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.
The Role:
- We're looking for a Lead Government Affairs Officer to help maximise the Trust’s influence at a UK Government level particularly in Westminster- ensuring that political decision makers and opinion formers act upon the enormous potential of woods and trees to deliver meaningful outcomes for nature and people.
- Your role is to influence government policy and legislation to reflect the Trust's priorities and objectives.
- This role sits within the External Affairs team working closely with colleagues across the three countries to generate plans and priorities.
- You will be responsible for developing strong working relationships both internally and externally.
- Working in collaboration with other organisations and internal stakeholders across the Trust, such as Regional Directors, is a key part of the role in maximising advocacy agenda and effectiveness.
- This role requires regular travel to meetings and events in London, with occasional travel to our head office in Grantham, site visits and events UK wide.
The Candidate:
- Experience in government/ external affairs roles ideally within the environment/rural affairs/charity sector or similar relevant sector.
- Strong leadership skills with the ability to identify influencing opportunities by mobilising and working effectively in partnership with other organisations.
- Skilled in developing political strategies and influencing tactics as a part of broader advocacy and influencing plan whilst able to take on board expert advice from ecologists and policy leads.
- Require a strong understanding of political processes especially in regard to Westminster and Whitehall.
- Experience in producing high quality and timely briefings at pace for both senior staff and external audiences.
- Ability to perform to a high standard and deal with a constantly changing external environment, managing risks.
- Competent in identifying and capitalising on opportunities in line with the Trust’s cause.
- A creative thinker with experience in using digital communication channels to work at a pace to find innovative and effective ways to secure influence.
- Experience in line management, able to effectively manage direct reports whilst outlining key priorities and performance management.
- Educated to a degree level or above in a relevant subject or poses substantial experience in lieu of a degree.
- Ability to undertake travel across a wide area, sometimes to remote locations with overnight stays and frequent travel to London.
Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
- Enhanced Employer Pension
- Life Assurance
- Flexible & Hybrid Working Options
- Generous Annual Leave
- Enhanced Parental Pay
- Employee Assistance Programme
Commitment to Diversity & Inclusion: The Woodland Trust embraces diversity and inclusion. We want our team to reflect the UK's diverse community. We support people from all backgrounds to apply, especially those who are under-represented.
Application Advice: Even if you don't meet every requirement of the role, we would encourage you to apply. Your enthusiasm for the environment and our core values—Grow Together, Explore, Focus and Make it Count—are what matter most. We also keep our candidates’ personal details hidden from the hiring managers, so they do not see your CV until shortlisting is completed. Make sure that you answer the application questions to show your experience and passion for the role.
Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. We look forward to hearing from you and working together to make a positive impact on our planet.
The client requests no contact from agencies or media sales.
Do you want to make a difference and be part of a vibrant and inclusive organisation that has been helping save lives for more than a century? As one of the country’s best-loved charities, St John Ambulance played a pivotal role in responding to the pandemic as well as everyday health emergencies, training, supporting communities, and improving young people’s lives.
Supporting the Direct Marketing Manager in delivering growth in income through St John Ambulance’s direct marketing Retention programme via a range of campaigns. You will focus on supporting the Retention strategy which includes using data and insight to deliver across a variety of channels including digital, email, social media, direct mail, telemarketing and SMS.
You will either be able to work in a hybrid way working between home and 2 days per week at our London office or remotely working from home with a requirement to attend our London office for a team anchor day once a month
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. The role benefits from a competitive salary, generous pension, hybrid, flexible working, 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years, options to buy and sell holiday, free first/mental aid first aider courses, Blue Light and NHS online shopping discounts, cycle to work scheme, life assurance, flu jab, eye care, mental health and wellbeing tools and volunteering days.
About You:
Having worked in a third sector direct marketing role previously, you will have experience running effective national and regional campaigns using a variety of fundraising channels including digital, email, social media, direct mail, and telemarketing. With your good organisational and time management skills you’ll be able to meet deadlines and manage conflicting priorities under pressure.
You will have knowledge of usability testing, user research methods and conversion rate optimisation as well as an understanding of fundraising regulator guidance, gambling commission compliance and GDPR.
About The Role
- Manage the delivery of all Retention campaigns from concept through to evaluation, using data and insight to drive creative and production, drawing up schedules, and managing the approval processes
- Work collaboratively with data teams to ensure effective use of supporter profiling for delivery across a range of Retention campaigns
- Manage relationships with external agencies including media houses, designers and printers; to negotiate costs and relevant performance reviews
- Responsibility for collation of all KPI tracking, trend analysis and activity results that feed into the team’s reporting and performance structure
- Work alongside the Content team to research and develop retention. To gather information, case studies and photos for use in all direct marketing campaigns. Where appropriate, to liaise with external agencies such as designers and copywriters
Please see the job description for more detail
If you are a current St John Ambulance employee, please apply here: Click here
For all other candidates, or SJA volunteers wishing to apply, please apply below.
About Us:
St John Ambulance is committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive; we have several networks including the Armed Forces Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equity, diversity and inclusion.
We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Vacancy
The Programme Officer will work within the Conflict Advisory Unit (CAU). The CAU provides high-quality advisory and technical support to a range of aid actors across the humanitarian, development and peacebuilding sectors, including donor institutions, UN agencies, international and national NGOs, civil society organisations, financial institutions and the private sector to integrate conflict sensitivity principles and practices into their strategies, policies, and programmes. The CAU runs remote conflict sensitivity/ peace and security helpdesks for donors, implements in-country conflict sensitivity facilities (currently in Afghanistan, South Sudan and Sudan), and undertakes bespoke conflict sensitivity work.
In additional to the CAU, the Programme Officer will work with country programme teams and other teams across Saferworld to support the uptake of more conflict-sensitive ways of working across diverse conflict-affected contexts and help to promote learning and good practice on adopting conflict-sensitive approaches. This role offers an exciting opportunity to play a pivotal role within a dynamic and enthusiastic team and to work in support of addressing issues that are important for people affected by conflict and the aid sector.
For more information about the roles and responsibilities, person specification and any other requirements, please refer to the job document.
Saferworld reserves the right to close this vacancy early given sufficient quality applicants. We therefore encourage early applications to avoid missing out.
The Organisation
Saferworld is an international organisation dedicated to conflict prevention and peacebuilding programming, policy and practice. We collaborate with institutions and work directly with partners across Africa, Asia, the Middle East and Europe to tackle diverse factors that drive violent conflict, injustice and insecurity. We participate in major global policy debates on peace, justice and security to influence change.
For more information about Saferworld as an organisation, our commitment to diversity and inclusion, safeguarding, interview process or staff benefits, please refer to our website or jobs page.
The client requests no contact from agencies or media sales.
Fundraising Products Executive
Cancer Charity
£14.01 - £15.38 PAYE, plus holiday pay per hour
Temporary, 3 months
Hybrid, 2 days per week in office
Full time, 35 hours per week, flexible
Interviews, 4th December
Starting, w/c 9th December
Charity People are excited to be recruiting for a top cancer related charity to find them a new Fundraising Products Executive. The role is to support the delivery of a range of fundraising products, including virtual events, to achieve net income targets, and providing excellent supporter care and stewardship, to drive engagement and retention of supporters.
The successful postholder will support the Fundraising Products Manager with the planning, delivery and development of products and virtual events, and work with wider teams such as digital, events and marketing teams to monitor and report on overall performance of investments and develop effective marketing engagement pieces. You will implement and deliver communication plans and content across variety of channels (email, SMS, social media channels, FAQ documents, website).
There are a few virtual events coming up early next year which they would like the successful person to assist with to help facilitate and put processes and plans in place. Tasks will include managing the sign-up process to the events, managing website forms. Supporter care, checking stock, developing templates and processes.
You will be experienced in fundraising (supporter care, products, community, or events fundraising) and a confident communicator, particularly skilled in writing, as there is a fair amount of work that requires strong writing skills, in terms of drafting templates and managing supporter stories. The role would suit someone who has been working in a fundraising role for a while who is looking to develop their careers in fundraising to a more senior level. You will be forward thinking, able to connect the dots and be proactive in cross team working and seeing the big picture for the upcoming events.
Please apply without delay if this role suits your experience and skill set.
Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.
- Salary: £32,316 (London); £30,753 (outside of London)
- Hours: 35 per week
- Role type: Permanent
- Location: Hybrid - frequent in-person presence in London
- Closing date: 1st December 2024
- Interview date: Expected to be between 9th - 16th December
Change lives in a life-changing career
When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.
The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.
We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.
About the role
We’re looking for a motivated, communicative, and knowledgeable Public Affairs Officer to join our Policy and Influencing Team, to help us achieve the positive change children and young people with cancer across the UK, and their families, need in the health system. This means amplifying the voices of young cancer patients and delivering evidence-based campaigns that make change happen.
The Public Affairs Officer is responsible for supporting the Policy and Influencing Team with public affairs expertise to deliver the key components of our influencing work in England and UK-Wide (Westminster). You will help us influence the system for children and young people with cancer and their families, so we can change experiences of having cancer and ensure children and young people’s voices are heard.
This role is subject to a criminal record check. In the event of a successful application a basic criminal record check will be completed.
This role is a hybrid role, with frequent in-person presence in London required. As a London-based role requiring frequent travel within London, the advertised salary is reflective of our London pay scale.
What will I be doing?
No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy.
- monitoring the UK policy and influencing landscape, finding opportunities for our influencing work
- developing briefings and materials to deliver our influencing work
- building and maintaining excellent working relationships with elected representatives, officials, external partners and your colleagues too
- delivering our public affairs work in Westminster
- supporting our exciting campaigning activities
- monitoring and tracking the impact of our engagement and influencing work
What do I need?
The key skills we’re looking for in this role are:
- Have experience working in a policy or public affairs environment
- Have experience or knowledge of policy, public affairs and/or political processes and how to use them in your work
- Have effective influencing and relationship building skills
- Are comfortable and confident working in a diverse and changing external environment
- Are solutions-focused, have attention to detail, and able to analyse complex information
- Are an excellent communicator, and not afraid to get involved and engage with a variety of stakeholders and in a variety of activities and settings
What will I gain?
For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:
- Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
- Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
- Generous annual leave allowance
- Great family/caring leave entitlements
- Enhanced pension
- Access to our employee savings scheme
Our commitment to Diversity, Equity, Inclusion and Belonging
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.
We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.
We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.
Accessibility
We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible. Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.
#ShowTheSalary #NonGraduatesWelcome
Department: Witness Service - National
Location: Witness Service South - Essex
Location: The role is homebased with occasional travel across Greater London or Essex.To ensure the requirements of the role can be achieved with a reasonable distance to travel,you will live in or around the areas that you will be covering.
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
About us
The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.
Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.
The Role
As Team Leader (Outreach Services) you will be in a crucial role, responsible for the delivery of a pre-trial Outreach Support Service to Vulnerable and Intimidated Witnesses in a defined geographical area.
You will manage, motivate and develop a team of volunteers who support vulnerable witnesses in their journey through the criminal justice system.
You will also develop and maintain key local stakeholder relationships with a view to enhancing partnership working, and service delivery standards and effectiveness.
Who we are looking for
Are you an experienced manager of staff or volunteers looking for a new opportunity?
Are you a great manager of people, who is passionate about supporting vulnerable individuals?
We are looking for someone who is a great motivator who thrives on leading teams to deliver positive outcomes. Someone with excellent management and communication skills, who can adapt to and manage change. Experience of working to agreed targets is essential for this role along with working to tight deadlines.
We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.
If you would like to apply for the role please demonstrate the following criteria in your cv and cover letter:
- Proven experience of effectively managing and developing performance of a team of volunteers and/or staff, including recruitment, and supporting staff and/or volunteers in dealing with difficult situations.
- Proven experience of monitoring and maintaining service delivery of a team against agreed targets, identifying opportunities for improvement and implementing change to achieve this improvement, through effective strategic planning
- Evidence of having built and developed effective and beneficial working relationships with external and internal stakeholders.
This post is subject to enhanced vetting and barring check. Some roles may require a Counter Terrorist Check.
The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins all our EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.
Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.
Please note, in the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date.
A leading cultural, social change organisation is looking for two Fellowship Growth and Partnerships Officers.
Location: London. Hybrid working (3 days office-based)
Salary: £30,000 – £32,000
As Fellowship Growth and Partnerships Officer you will be responsible for delivering the growth and development of the organisations network of over 31,000 Fellows in line with the overarching operational strategy. This involves promoting Fellowship internally and externally through events, presentations, responding to enquiries effectively, generating leads, and delivering digital recruitment campaigns.
One Fellowship Officer will focus on recruitment through internal and external events. The other will focus on communications and recruitment campaigns.
Key responsibilities include:
- Achieving individual and team recruitment targets by recruiting on a rolling basis suitable individuals for Fellowship.
- Leading on specific recruitment sources to bring in new Fellows, particularly through internal and external events, other engagement opportunities, and digital recruitment campaigns.
- Acting as a point of contact for prospective Fellows, being able to outline in a compelling and confident manner the value of the organisation’s Fellowship to different audiences (including by emails, phone calls, face to face or virtual meetings).
- Managing and delivering webinars and events for those interested in hearing more about the Fellowship, to convince them to join.
- Using the CRM system (Salesforce) and reporting software (Power-Bi) to track and monitor Fellowship recruitment, drawing on data to measure success of different approaches and make decisions about priorities.
- Working across multiple platforms (Salesforce, Eventbrite, Pardot, SharePoint) to coordinate Fellows and team administration, including keeping records up to date, running reports and ensuring a positive Fellowship.
The successful candidate will have experience in persuading others to take an action through one-to-one conversations and public speaking, whether in sales, marketing, campaigns or another capacity and will be comfortable working to targets, particularly relating to growth or income. Excellent networking skills and the ability to engage new people effectively at events is crucial, as is the ability to think creatively and be able to spot and take advantage of opportunities. Finally, you must have strong data inputting skills and confidence with a broad range of IT systems/the ability to quickly pick up new systems and technology.
If you’re an entrepreneurial self-starter who can work productively in a group setting and are looking for an opportunity to put your strong persuasive and excellent interpersonal skills, then please do get in touch!
Please note, only successful candidates will be contacted with further information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Salvation Army – Head of Philanthropy
Location: Hybrid working, 2 days in office, London SE5.
Salary: £66,234-£70,010 per annum.
Contract: Permanent, full-time hours.
The Salvation Army, the UK’s leading social welfare charity, is seeking an experienced philanthropy professional to be responsible for a pipeline of approximately £5 million per year and work with their Fundraising Senior Leadership Team and wider Fundraising Department to drive income growth.
The Salvation Army is one of the largest, most diverse providers of social and community services after the Government. With more than 600 local centres and nearly 100 residential centres, they make a powerful difference to people across the UK who might otherwise be excluded.
The role will be responsible for ensuring that The Salvation Army maintains and increases its impactful presence as one of the top 10 charities in the UK, and as a worldwide Christian Church that puts belief into action. The Head of Philanthropy will ensure high value relationships are well managed and the provision of steady income growth to fund the charity’s mission. This will involve maximising donations from existing supporters and investing in innovative fundraising activities to widen the number of high value supporters, trusts and companies giving to the organisation, as well as to drive retention and increase net income. The role will represent the Corporate, Trust and Major Donor teams across The Salvation Army.
The successful candidate will have extensive experience in all aspects of philanthropy fundraising, as well as a strong understanding of the drivers and motivators of trust, major donor and corporate giving, and emerging trends. You will have a proven track of successful six figure fundraising in at least two of the following areas: corporate, trust and major donors. You will have excellent interpersonal skills with the ability to influence and collaborate with individuals across the organisation at all levels of seniority. You will also possess excellent leadership and people management skills.
This is an exciting time to join The Salvation Army as the charity looks to invest in all aspects of fundraising and marketing. If you are an ambitious, fundraising expert with the relevant skills and experience, looking for your next challenge, and would like to play a key role in The Salvation Army’s philanthropic income growth, this could be the role you’re looking for.
CLOSING DATE: Monday 25th November, 9.00am
PLEASE NOTE: We will be longlisting applications as soon as we receive them, so please apply as soon as possible to register your interest.
Our mission is based on our faith in Jesus Christ who wants everyone to experience life in all its fullness.
We are seeking a talented and experienced leader to join our Strategic Leadership Team.
You will have a compassionate heart and be deeply motivated by your evangelical Christian faith to lead the financial management and operations of this respected Christian Ministry.
Your experience in operations or business development within the charity sector will ensure that Release International’s day-to-day operations remain compliant, responsive, effective and efficient.
Your significant competence in financial management will enable you to analyse financial information, and other data, to support decision making at a senior level.
Your proven track record of strategic planning, team building, proactive risk management, and ability to manage multiple deadlines and projects will be essential to the role.
As the lead for all aspects of ‘People and Culture’, you will use your excellent people skills and positive outlook to empower and encourage others towards success, promoting and modelling our person-centred Christian ethos, culture and values.
If you believe God may be calling you to fulfil this exciting new and pivotal role and you understand the importance of excellence in the stewardship of our precious resources, then please apply for this full-time position which is based at our office in Orpington, Kent, with some agreed flexibility to work from home.
Applicants must be committed to Release International’s evangelical Christian beliefs (occupational requirement).
The client requests no contact from agencies or media sales.
This is an exciting time and opportunity for someone with a background in the charity sector. This role offers a chance to make a real impact within our team, especially as we prepare for a series of high-profile fundraising and awareness initiatives for our 25th birthday in 2026. Alongside celebrating this milestone, we’re eager to support the launch of the new Ambulatory Diagnostic Centre at West Middlesex University Hospital. This development opens up new opportunities for collaboration with our local NHS provider, driving us towards more integrated services and preparing us for the increased patient volume we expect in the coming years.
The Mulberry Centre is an award-winning cancer information and support charity, based on the grounds of West Middlesex University Hospital in Isleworth, West London. Since 2001, we have provided services to more than 18,000 people, and we’re committed to expanding our reach. With an annual income now exceeding £700k and having doubled over the past five years, we’re on track for continued growth and diversification, aiming to extend our impact in the community.
As Head of Fundraising & Engagement, you will play a key role in developing a cohesive fundraising, communications, and engagement strategy to secure sustainable income and elevate our profile. This role will see you working closely with the Chief Executive and the Fundraising Committee to lead initiatives with trusts and foundations, the National Lottery, high-net-worth individuals, and corporate partners.
You’ll oversee a dynamic team of four:
- Philanthropy and Partnerships Lead: Managing a portfolio of trusts and assisting with corporate and high-net-worth fundraising.
- Marketing & Communications Lead: Responsible for boosting our profile across various media.
- Supporter Engagement Lead: Driving individual and community group fundraising.
- Community Engagement Lead: Raising awareness of cancer prevention, early detection, and our support services in the community.
This role requires a skilled multi-tasker with strong project management and interpersonal skills, capable of meeting bid deadlines and managing key partnerships. If you’re detail-oriented with a knack for crafting compelling applications and budgets, we’d love to hear from you.
Please complete a covering letter addressing how you meet the person specification. Your apllication will not be considered without one.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Job
Tiko is a fast-growing and ambitious African non-profit linking vulnerable girls and women to sexual and reproductive health and gender-based violence support services in Sub-Saharan Africa via our innovative digital platform. A recent transformational multi-million pound grant is kick-starting us on our way to taking our fundraising and our organization to the next level. As such, we are looking for a experienced, driven New Business Development Lead with a solid track record in personally securing 6 – 7 figure grants from new donors, whether government, institutional, INGOs and/or large trusts and foundations, to join our NBD team.
The successful candidate will be able to demonstrate a proven ability to:
- Conduct prospect research to identify and qualify high quality new donor leads for Tiko and proactively track and respond to large funding opportunities and RFPs, helping us continuously build and enhance our prospect pipeline
- Carry out detailed research and mappings to identify existing links with potential donors, whether through our leadership, Board, donors etc. and recommend pathways to relationship building
- Lead and manage the full proposal development process - from identification of the funding opportunity and detailed review of eligibility/suitability to assess our likelihood of success, through to creating buy-in around responsibilities and timelines, motivating and organizing internal stakeholders, guiding players through every step in the proposal process, gathering inputs from technical leads, working with finance teams on budget development, creating supplementary materials, to rolling up your sleeves and writing the proposal and supporting documents as required (Theories of Change, Risk Matrices, Log Frames etc.).
- Deliver significant funding from new donors (candidates will be expected to show evidence of winning funding of a minimum of 6 figures)
- Create high quality fundraising materials tailored to the needs of specific donor audiences e.g. concept notes, slide decks etc.
- Support the systematization and increased efficiency of fundraising at Tiko through timely updating of Salesforce, and general best practice usage of our tools and project management system (Asana).
We are open to remote work for this position and will happily accept applicants from the UK, Kenya, and South Africa, with a preference that the postholder joins their team in their local office one day a week.
About You
You have a deep passion for using your skills in leveraging funding to make the world a better, more equitable place, and an ability to balance big picture, strategic thinking and design with getting tangible activities operationalised. Specifically:
- You are an exceptional writer, with an ability to produce compelling proposals, tailored to the specific needs and interests of different donors. These might be technical, institutional bids, requiring ToCs, logframes etc, ‘Big Bet’ pitches which will rely on powerful storytelling or applications to large foundations, among others.
- Sitting within the small but growing NBD team, you are nonetheless comfortable working autonomously (with the role being majority remote), while building the connections needed across our global team to get the information you need to raise funds for Tiko.
- You are comfortable working in an organisation that is fast-paced and experiencing significant growth. You show flexibility and resilience as structures, processes and ways of working evolve.
- You are confident in managing competing priorities while meeting both internal and external deadlines and flexible enough to juggle your work where opportunities come in at the last minute.
- You are an excellent communicator, able to effectively tell our story and market our offerings in a compelling way, engaging partners, and donors, and inspiring them to support Tiko.
Experience and Eligibility Criteria
- Minimum 5 years’ experience in a fundraising role(s), with a preference for experience in institutional, trust/foundation and/or Big Bet philanthropy, and evidence of personal track record in bringing in new funding.
- Experience working for an international development NGO is desirable, particularly in the space of SRH, SGBV and/or women and girls’ rights more broadly.
- Willingness to join the team in the local office ideally one day per week and for occasional international travel (1 - 2 weeks per year)
About Tiko
Tiko believes in a world where all youth have the power to choose where, when, and how they meet their sexual reproductive health needs. Our digital platform delivers scalable and verifiable sexual reproductive health services for young people in 6 main markets in Sub Saharan Africa - Kenya, Ethiopia, Uganda, South Africa, Burkina Faso, and Zambia. We work together with local communities and use nudges like reminders, discounts, and reward points to encourage our users to access and use sexual and reproductive health services. We also support our users in becoming micro-entrepreneurs and adding value to their economies.
Tiko has offices in South Africa, Zambia, Kenya, Ethiopia, Burkina Faso, Uganda, the Netherlands, UK and Portugal. Globally, our team consists of +180 enthusiastic, international colleagues. Whether you are working from our biggest office in Nairobi, the fast-growing office in South Africa, or from home, our people are young and our culture is global and dynamic. Our work environment is fast-paced, informal, and friendly. You can learn more about what being part of Tiko is like here.
The Rewards
At Tiko, we believe in being open, especially when it comes to salaries. The gross salary brackets for this position are £40,000 - £60,000/year in the UK, R710,694 - R1,066,040/year in South Africa, and Ksh4,534,542 - Ksh6,801,813/year in Kenya. We will offer you a salary in this bracket depending on your level of experience and how it relates to your future colleagues.
In addition to your monthly salary, we offer you:
- Great secondary benefits
- A personal development budget
- Unlimited holidays, if you can make it work with your team you’re good to go
- Growth opportunities
- A product to help shape as we grow, to leave your mark on how we do things
- A vision that we trust that you will do your job without us having to invent unnecessary rules and regulations
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Tiko prioritises integrity in our workplace and respects your privacy
Tiko is committed to preventing any type of unwanted behaviour by its employees at work, including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct. This is why we will do reference and background screening checks on successful candidates before hiring. Tiko also participates in the Inter Agency Misconduct Disclosure Scheme. As part of this scheme, we will request information from your previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during your employment, or incidents under investigation when you left employment. By applying for this position, you confirm you have read and understood these recruitment procedures.
We value your privacy and understand the importance of safeguarding your personal data. We invite you to review our privacy notice for the recruitment process to understand how we collect, use, and protect your personal data during the recruitment process. Click here to view the document. By applying for this position, you acknowledge that you have read and understood our privacy notice.
Tiko believes in a world where all youth have the power to choose where, when, and how they meet their sexual reproductive health needs.
The client requests no contact from agencies or media sales.
Our passion is to see Tearfund become a workplace where people thrive and grow, where people are supported to find out more about God's purpose for them, and where all of our people know that their colleagues think the best of them and care for them as whole people.
The Wellbeing Co-ordinator brings a key contribution by coordinating the provision of wellbeing services and support across Tearfund.
Reporting to the Head of Organisation Development, the role works closely with the Wellbeing Assistant, other members of the People & Culture team, and staff globally.
Key responsibilities include:
- Implementation of the wellbeing strategy, to enable a strong culture of wellbeing for Tearfund
- Completing casework assessments as requests for support come in, in order to recommend the best support and referrals
- Managing projects, campaigns and research into wellbeing issues and practices
- Developing global relationships internally and externally to enhance and deliver the wellbeing strategy
- Developing internal digital content for wellbeing
- Line managing the Wellbeing Administrator
We want to increase access to appropriate support for all staff regardless of locations and role, and make sure that Tearfund's duty of care to staff and an individual's responsibility for their own wellbeing is clear.
Do you feel you meet the above requirements? Then we would love to hear from you!
Contract type: This is a part time role working 24.5 hours per week and is a fixed term, 12 month maternity contract (open to compressed hours). The full time salary is £37,685 per annum and the part time salary is £26,380 per annum.
Hybrid Working: In the UK this role is eligible for hybrid working and you will be required to work from a designated Tearfund office and from your home by agreement with the line manager.
All applicants must be committed to Tearfund's Christian beliefs.
The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.
The client requests no contact from agencies or media sales.