Digital Events Officer Jobs in NW5 1RY
The Senior Programmes Manager: University Access will play a pivotal role in the University Access and Digital team, overseeing and managing the delivery of high-impact interventions, including UK Summer Schools, The Sutton Trust Fulbright US Programme and Teacher Champions, that support young people from underrepresented backgrounds in accessing highly selective universities. The role requires someone with a strong understanding of the barriers faced by young people from disadvantaged backgrounds, and a commitment to supporting them in reaching their potential.
With strong project management skills, key responsibilities include managing the programme partnerships, overseeing the marketing and applications process, monitoring and evaluating the impact of our programmes, continuously refining processes for improvements, and ensuring that the evolving needs of the target demographic are met. The post holder will also be expected to share best practice across the organisation and be a key contributor to the development of the Trust’s strategy for engaging schools, teachers, and students.
Main duties
Ongoing Programme Management
- Leading on the day-to-day project management and delivery of the Trust’s Higher Education access programmes with oversight and support from senior staff, including UK Summer Schools, The Sutton Trust Fulbright US Programme and Teacher Champions.
- Oversee the performance of 12 UK universities delivering the Sutton Trust’s Summer School programmes, the US-UK Fulbright Commission, Causeway Education, and other external partners. This includes:
- Managing partner performance against contractual obligations, including reporting and invoicing.
- Building and maintaining effective and enduring relationships, including the onboarding and training of new partners.
- Establishing a culture of collective learning through planning and delivery of events and best practice sharing.
- Overseeing the monitoring and evaluation of university access programmes in collaboration with external evaluation partners and internal teams; collating data and producing reports, ensuring the effective dissemination of findings and using these to refine programme design.
- Ensuring effective tracking, reporting, and management of programme data for university access. This includes using Salesforce (our CRM) for tracking partner performance, participant data, and programme outcomes.
- Managing programme budgets and reporting on financial status internally.
Programme innovation/development
- Proactively developing strategies to enhance programme delivery, ensuring programmes maintain their quality and reach, with a focus on continuous improvement.
- Managing the development, implementation, and evaluation of special projects designed to evolve and improve university access programmes.
- Development and implementation of the school and teacher engagement strategy to support our programme aims and contributing to trust-wide strategy in this area, with support from senior leadership.
- Helping to develop new programmes, including contributing to the drafting of funding bids by Development colleagues.
Team Management & Organisational Duties
- Line management of the Senior Programmes Officer: Marketing and Communications and the Programmes Assistant: University Access and Digital
- Contributing to the leadership of the University Access and Digital team, working closely with the Head of University Access and Digital and other senior programme managers to ensure effective and coherent management of all access-focused programmes
- Representing the Trust at external speaking engagements, as well as contributing to fundraising and donor-related activities when required
- Other duties as necessary from time to time
Person Specification
We welcome applications from individuals who have experience in:
- Strong project and stakeholder management skills, with experience in managing partnerships, overseeing programme delivery, and financial control.
- Experience line-managing staff and motivating and supporting teams to deliver successfully
- Proven experience in designing, managing, and delivering high-quality programmes ideally with a focus on young people facing barriers to Higher Education.
- A strong understanding of the widening participation sector and the challenges faced by young people in accessing top-tier universities.
- Experience working with schools, colleges, or universities,
- Demonstrated ability to analyse data to inform decision-making and to use insights to improve programme delivery.
- Experience of working with CRM systems (e.g. Salesforce)
- Excellent communication and interpersonal skills, able to effectively represent the Trust at all levels.
- Strong budget management and numerical skills.
We are also looking for an individual who:
- Is sympathetic to the aims of the Trust and its mission to address educational disadvantage;
- High attention to detail, initiative, and the ability to take responsibility for multiple tasks.
- Personable, flexible, and discreet, with the ability to thrive in a small team environment
- Is eligible to work in the UK (see here for information about right to work)
Terms of Appointment
- Contract: Full-time, Permanent
- Salary: £46,500-£49,500
- Working location: Minimum of 2 office days per week
- Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.
- Hours: The standard working hours are 9am to 5pm, Monday to Friday and may also be required to attend events / meetings outside of their normal working hours during weekday evenings and occasionally at weekends
- DBS check will be required
Interviews
Applications should reach us by 9am, Monday 2nd December, with first round interviews held over Zoom on Wednesday, 11th December , and second round interviews held at our London offices on Tuesday, 17th December.
Safeguarding statement
The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.
Contextual recruitment
The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.
We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.
We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.
£25,642.50 per year (London Living wage)
Permanent, full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office
What the job involves
We’re looking for a Volunteer Experience Coordinator to join our friendly Volunteer Experience team. This is a varied and rewarding role in a fun, dynamic environment, you’ll play a key part in supporting colleagues across the organisation to ensure our volunteers have a fantastic experience. From answering enquiries to designing resources, you’ll be helping volunteers feel valued, supported, and equipped to contribute meaningfully at every stage of their journey with us.
You’ll be the first point of contact for all stakeholders for volunteering enquiries and build strong relationships with volunteers and other stakeholders. Your role will also involve working closely with the team to create helpful resources, plan engaging training sessions, and organise events. Additionally, you’ll play a key part in gathering feedback from volunteers and acting on it to continually improve their experience.
What we want from you
You’ll know what makes a great volunteer experience and will be part of a team working flexibly and collaboratively with colleagues across the organisation. With excellent communication skills and a keen eye for detail, you bring a people-focused mindset to everything you do.
You’re comfortable in using databases, web and digital applications, and can adapt quickly to changing priorities. Your ability to stay organised and manage your workload ensures we consistently deliver an outstanding experience for our volunteers. Self-motivated and proactive, you bring a positive, ‘can-do’ attitude to your work.
If you love working with people, enjoy a mix of communication, coordination, and creativity, and want to make a real impact, we’d love to hear from you!
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace, that represents, and can advocate for the communities we support. We stand against discrimination and prejudice, and we champion tolerance, fairness and equality in everything we do. This makes us stronger and helps us reach more people. We’re all here for the same reason: to give every man the power to navigate prostate cancer.
We're committed to righting health inequalities across the UK, starting with those faced by Black men who are at double risk. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer.
Therefore, we’re particularly interested in applications from those from marginalised and vulnerable communities. This will help us create an environment of inclusion where everyone can bring their authentic selves to work, where personal qualities are as important as professional experience, and our people feel seen and heard.
Ways of working
Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.
The closing date is Wednesday 4th December 2024. Applications must be submitted by 12:00 noon UK time.
Interviews: By arrangement. Currently scheduled for the week of Monday 9th December 2024.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.
The Cleft Lip and Palate Association (CLAPA) is the national charity for people affected by cleft lip and palate in the United Kingdom.
CLAPA supports people affected by cleft to take control of their journey, connect with others, and use their voices to impact the future of care. Our vision is that no one affected by cleft lip and palate in the United Kingdom will go through their journey alone.
We are seeking a Head of Communications and Marketing to lead on the charity's communications strategy.
The Head of Communications and Marketing is a strategically important post in the organisation with lead responsibility for overseeing communications, marketing and PR for the UK’s only national cleft lip and palate support charity. The role involves managing all aspects of internal and external communications including media relations, digital content and brand strategy.
The role reports directly to the Chief Executive, is a member of the Senior Management Team and works closely with the CLAPA Board of Trustees to ensure that we maximise all opportunities to promote the work of the charity. The post holder also has responsibility for the direct line management of the Communications and Marketing team.
How to Apply
Please read the Recruitment Pack in full and then complete the online Application Form linked within. For safeguarding reasons, we are not able to accept CVs.
Applications close: 9am on Monday 9th December 2024
Interviews – 1st stage: Thursday 12th December 2024
Interviews – 2nd stage: Tuesday 17th December 2024
Start date: As soon as possible – to be agreed
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer Engagement Coordinator
Are you passionate about working with young people or working in the education sector? Can you engage and inspire an audience and build a pipeline of candidates?
We have an exciting opportunity for an enthusiastic and proactive individual to join a fast growing organisation supporting Volunteer recruitment. This role offers some great benefits including home and flexible working.
Position: Volunteer Engagement Coordinator
Location: London/Hybrid
Hours: Full-time, 35 hours per week (flexible working options available)
Salary: £25,934 per annum
Contract: Fixed term, full-time role (9 months), .
Closing Date: Thursday 12th December 2024 (please note that applicants will be screened on a first come first served basis so early application is encouraged, as the deadline may close early)
Interview Date: Week commencing Monday 16th December 2024
The Role
This is an exciting opportunity to be part of a fast growing organisation and team that recruits and develops young leaders to transform the educational and social outcomes of pupils across the UK. The Volunteer Engagement Coordinator position offers you the opportunity to lead on regional attraction work to deliver a pipeline of high quality volunteers and team leaders (where applicable) excited to apply for the City Year programme.
You will contribute to delivering an efficient, effective, end-to-end recruitment service, supporting selection and retention to ensure outstanding volunteers are recruited to deliver excellent outcomes for schools and pupils we work with.
You will have responsibility and autonomy to search for exceptional volunteer and team leaders motivated to drive and shape social change.
Primary responsibilities include:
• Attracting high quality applicants
• Selection of high quality candidates aged between 18-25
• Retention and onboarding volunteers
• Developing marketing and promotional activities
• Monitor and evaluate systems and processes
• Support the recruitment team with wider responsibilities
About You
You will be passionate and inspired to deliver on the organisations mission to recruit and develops young leaders to transform the educational and social outcomes of pupils across the UK. You will be a confident communicator and speaker, with the ability to manage your own time to build a pipeline of candidates.
While it would be an advantage if you have experience of working in a sales, a recruitment setting or of working within an education or volunteering environment… it will be your strong belief, enthusiasm and commitment to the mission and values or the organisation that really drive you forward in this role.
You will be asked to submit a CV and a cover letter as part of your application. If you do have any experience of working with or alongside a charity/third sector organisations either in a paid for or volunteering capacity or have sales or recruitment experience, then we would love to hear about it as part of your Cover Letter.
In return…
Work for an amazing organisation that supports and develops its team and offers some amazing staff benefits including flexible working opportunities. If you want to make a real difference and believe that young people can change the world, we want to hear from you!
About the Organisation
This youth social action charity challenges 18 to 25-year-olds to tackle educational inequality through a year of full-time voluntary service. As mentors, tutors and role models in schools, they support pupils growing up in some of the most disadvantaged areas of the UK.
The organisation are committed to the professional development and wellbeing of all staff and offer a number of core benefits to all employees:
• Pension: up to 5% pension employer contribution matched after 3 months of employment.
• Holidays: 25 days holiday per year plus one additional day per year after two years of employment, capped at a maximum of 28 day (or the pro rata equivalent for part-time staff).
• Grace days: An additional two leave days over the Christmas break.
• Travel: Interest free loan for season ticket or bicycle.
• Volunteering days: All employees can take up to 2 days to volunteer in a mission-aligned charity depending upon length of service.
Due to the high volume of CVs we receive, we can only respond back to the successful candidates. Applications will be assessed as they arrive. Please apply early to avoid disappointment.
Recruitment Coordinator, Recruiter, Volunteer Recruiter, Recruitment Advisor, Recruitment Manager, Recruitment Associate, HR Advisor, Volunteer Coordinator, HR Assistant, Recruitment Associate, Internal Recruiter, Volunteer Recruitment, Recruitment Consultant, Recruitment Executive, Sales, Account Manager, Customer Service, Trainer, Facilitator, Executive, Officer, Education, Teaching, School, Youth, Volunteer Engagement Coordinator, Admin. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
The Duke of Edinburgh’s International Award Foundation is the international charity that drives and encourages the Award’s growth, access and impact across the globe. Working in partnership with organisations and governing bodies, we oversee the licensing of Award operators – including schools, youth groups, employers and custodial institutions – in more than 120 countries and territories. With our guidance, operators deliver the globally-recognised Award, which provides opportunities for 14 to 24-year-olds of all backgrounds, locations, cultures and abilities, to develop their interests, skills and life aspirations.
The Communications Manager leads the development of our brand and public-facing messaging to engage our audiences in the global impact of the Award. You will articulate our story through a wide range of content, helping build our voice as global advocates on the value of non-formal education and learning.
You will lead the delivery the Foundation’s communications activity, including content, channel strategy, and building communications and marketing capacity among our global family of Duke of Edinburgh’s Award operators. This includes ownership and strategic development of the Foundation’s public communications channels (website, social media) and strategic support for platforms managed by other teams.
You will partner with teams across the Foundation to advise and support delivery of marketing assets and strategies to support Award operators across the world, including leading the Communications Working Group and developing and delivering marketing capacity-building training to colleagues around the world.
The role oversees our organisational communications calendar and provides the lead communications and marketing support on events activity, acting as the key conduit between the Communications and Events teams and ensuring that all online and offline events receive the communications support and collateral they require, in line with agreed budget and resources.
The role works closely with National Award Operators and the Royal Communications team on royal visits attended by the Award’s patron and Chair, His Royal Highness The Duke of Edinburgh, including media and social media plans.
You will have sound understanding of reputation management and be confident in briefing the wider Foundation staff team, as well as the global Association, on communications queries and activities.
Our long term ambition is that every eligible young person aged 14 – 24 will have the opportunity to participate in the Award.
The client requests no contact from agencies or media sales.
Doctors of the World UK (DOTW UK) is part of the global Médecins du Monde (MDM) network, which delivers over 400 projects in more than 70 countries through 6,000 volunteers.
Our vision is of a world in which vulnerable people affected by war, natural disasters, disease, hunger, poverty, or exclusion get the healthcare they need.
Through our health programmes and advocacy, we work to ensure excluded people overcome barriers to realising their right to healthcare. Since opening in the UK in 1998, we’ve raised £10m for overseas programmes, helped 20,000 service users here and fought for healthcare as a human right for all.
We believe that every person living in the UK has the right to healthcare, and we work to influence public policy and local implementation to reduce health inequalities and ensure access to healthcare for all.
DOTW UK boasts of a dynamic fundraising team dedicated to inspiring individuals and partners with the compelling story of DOTW’s impact and change. Their efforts are focused on building the necessary income, driving transformative change, and amplifying influence to fulfil our mission both in the UK and globally.
You will successfully manage the fundraising and communications team of 2 staff compromising of the Database/Donor Manager and Communications/Engagement Manage to develop a strategic approach that aligns with the charity's annually agreed income and expenditure budgets. This involves setting clear goals, providing ongoing mentorship, and implementing performance metrics to ensure that the team is equipped to generate the necessary income to support the charity’s initiatives. This includes management of Trusts and Foundations, Events and Community, Corporate, Statutory and Overseas funding streams and Individual Giving streams.
You will be responsible for all internal and external communications means ensuring that every message, whether it's a press release, social media update, or internal briefing, effectively conveys the charity's mission and values. This consistency helps to strengthen the brand, engage supporters, and raise awareness of our work, fostering a sense of community around our goals.
Your support to colleagues in the MdM Network involves leveraging relationships and sharing best practices to help secure funding from UK donors. This collaboration is crucial for expanding our reach and ensuring that our work is recognized and funded across various platforms.
Finally, you are an active member participating in the Senior Management Team contributing insights and strategies that align with the charity’s development goals. This collaborative effort is vital for shaping the direction of the organisation and ensuring that all initiatives are cohesively aimed at delivering our broader objectives. By engaging in this leadership role, the Head of Fundraising and Communications role will help to drive the charity's mission forward, ensuring long-term sustainability and impact.
Those with lived experience of migration, the asylum system, homelessness, or exclusion from health services are encouraged to apply.
For more information on the role, including a person specification, please refer to the role profile. To speak to someone about the position please contact the HR Officer to arrange a call with the Executive Director.
Salary & Contract
Full time 35 hrs per week
£51,300 per annum
Closing Date:
Friday 29th November at 9am.
How to Apply
To apply, please submit your CV & Covering Letter with the following details:
Your CV and cover letter should be clearly tailored to the position and should reference points from the person specification section of the role profile. Interview dates TBC.
Applications which do not demonstrate the essential skills, knowledge, experience, and competencies will not be shortlisted.
We work tirelessly to empower excluded people to access healthcare.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Individual Giving
Since 2018, Connect: North Korea (CNK) has grown from a small community start-up into an effective and impactful organisation with an annual income of approaching £500,000, mainly through grants from Trusts and Foundations. We now want to develop our individual giving programme to build our unrestricted income and secure our long term growth.
As our new Head of Individual Giving, you will be responsible for growing our income from our individual and corporate base to help us reach more vulnerable members of our community. You will lead on individual fundraising relationships and initiatives, including appeals, fundraising campaigns, and all direct marketing activities and communications. You will position us in our supporters’ minds and encourage them to actively support CNK in 2025 and beyond.
Position: Head of Individual Giving
Responsible to: CEO
Based at: Our offices in New Malden KT3 with some remote/home working. We will be as flexible as possible to accommodate the right candidate.
Contract: Permanent. Full-time (35 hours per week) with occasional evening working required. Flexible hours/days possible whilst respecting core hours of 10am-4pm
Salary: £42,000 - £45,000 + 5% pension on qualifying earnings, health insurance and gym membership
Benefits: 28 days holidays exclusive of public holidays. We also offer 2 additional days on top of this – 1 recharge day where the whole charity closes and 1 day in the week of a staff member’s birthday.
The role
Your specific objectives will be to:
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Grow our individual supporter base (individual and corporate) by 30% in 2025 through new donor acquisition strategies
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Increasing our unrestricted income from major, mid and low level donors and corporate partners to £100,000 per annum in 2025 and beyond
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Delivering impactful messages, responsive and successful direct marketing and digital fundraising campaigns
This is a really exciting opportunity for a creative ambitious self-starter who enjoys a fast paced fundraising environment, is passionate about communications, building donor relationships and driving long-term income growth.
Funding dependent, we would intend that the role also entails future promotion and staff management potential.
You have:
1) ability and enthusiasm to start up our individual giving programme (low, mid, major donors and corporate) to reach our target to raise £100,000 by end of 2025
2) creativity in creating and communicating personal stories and compelling asks that motivate our supporters to give
3) analytical understanding, strategic acumen and practical experience of the supporter journey from recruitment to regular giving, and ability to deliver this for CNK
Supported by the CEO, your main duties and responsibilities will be:
Strategy:
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Strategise and plan our annual individual and corporate giving programme with targets and performance indicators.This will be a key focus area within our 2025/6 corporate fundraising strategy.
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Report quarterly on progress. Use online analytics, social media insights and other metrics to help us learn, improve and grow our income from low, mid,major donors and corporate supporters.
Annual Corporate and Individual Giving Programmes:
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Develop and deliver CNK corporate and individual giving fundraising programme of events, campaigns and appeals to raise £100,000 in 2025.
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Work closely with CEO and CNK team members to craft information into compelling copy, asks, supporter updates, social media content and personalised campaign appeals.
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Plan and deliver low and mid level individual giving campaigns to cultivate new donors, convert existing supporters from once off donations to regular givers and inspire donors to increase their current support.
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Design and deliver our annual major donor giving programme. Cultivate, communicate and inspire new major donors to join us with the aim of increasing our current major donor pool by 10%. Steward current donors, keep in touch, craft compelling asks to support their progression towards more frequent or higher-value donations.
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Report monthly to the CEO on the success of campaigns and programming, income raised, number of new supporters/followers, conversion rates, offering insight on ROI, learnings and how we will incorporate this learning to improve how we do things in future.
Fundraising compliance:
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Save all profiles, donations, giving history, gift aid agreements, correspondence, and communications with supporters on CNK CRM database. Uphold GDPR and comply with fundraising best practice.
US Individual Giving Programme:
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Contribute towards developing a new US individual giving portfolio through prospect research and crafting compelling fundraising asks.
Staff & Volunteer Management:
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Create and manage a volunteer fundraising programme to grow individual giving through community events, social media and awareness raising.
The role has no direct line reports at present but there may be in future, budget permitting
Essential skills and experience:
You will have at least five, ideally eight, years experience of:
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individual giving fundraising for a small charity, with a track record of developing and delivering successful individual giving campaigns that have generated 5 figure sums
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building a supporter base - both amongst low value, but also mid level and major donors
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gathering information, case studies, data and finances, distilling and crafting high quality, well articulated compelling funding asks
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growing charity brand and positioning, thorough consistent approach, campaigns, asks,use of language and artwork
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digital marketing including social media, email marketing, and website content management
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designing tools, inputting data and keeping CRM software updated, using data analytics to report on donor journey and drive fundraising decisions
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relevant fundraising regulations and best practices, including GDPR compliance.
You:
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Can work quickly under pressure in a fast-paced environment.
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Are highly organised, able to act on own initiative, able to manage multiple projects and deadlines
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Have excellent written and verbal communication skills, able to craft compelling asks to engage and inspire donors.
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Have engaging people skills, friendly, approachable with a positive attitude. You enjoy talking to donors about CNK on the phone, by email, in person and are unafraid to ‘make the ask’ Can engage collaboratively and constructively in a small team with an entrepreneurial feel
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Are creative and confident in suggesting ideas and solutions. you are ambitious for what your role can deliver for our community.
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Are committed to supporting and embedding lived experience across CNK
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Are keen to build and develop your role as suits the needs of the organisation
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Can speak Korean although this is not essential to the role.
We welcome and encourage applicants from all backgrounds and do not discriminate on the basis of age, disability (physical or learning), LGBTQI+ or relationship status, pregnancy and maternity, race, religion and belief, gender or social class.
Enabling escaped North Korean people to heal, grow, and live the lives they choose.
The client requests no contact from agencies or media sales.
Quality Improvement Coordinator
£37,264 pa plus excellent benefits
London WC1 and home-based
35 hours per week
12 month fixed-term contract from 1st January 2025
The Quality Improvement Coordinator is a crucial role for the College as you will coordinate and project manage a range of activities within the QI team, including web portal upkeep, horizon scanning of QI and patient safety activity in paediatrics and child health as well as providing QI support for RCPCH members and QI event coordination.
As Quality Improvement Coordinator, you will take the lead on the upkeep, revisions, growth and promotion of the QI Central and Patient Safety Portal websites and other associated webpages, including liaising with content providers.
Reporting to the Head of Quality Improvement, you will carry out four-nations environment and horizon scanning of quality improvement and patient safety activity relevant to paediatrics and child health, whilst exploring opportunities to improve our QI offer using insights from data analytics associated with the Patient Safety Portal and QI Central platforms, and shared learning from other QI projects.
In addition you will manage and plan contact from members via email, web-portals, our community/time banking suite and social media platforms, whilst also identifying opportunities to promote QI and patient safety in child health through these communications channels.
With a good standard of education, you should have relevant project coordination skills and demonstrable experience in desk research, including internet and database searches.
You should have strong organisational skills and proven experience of delivering multiple objectives to high standards within short time frames and meeting multiple deadlines, along with good communication, interpersonal and stakeholder management skills as you will frequently liaise with members, senior officers and staff.
Your experience of design and production of digital communications and engagement resources in addition to your well-developed experience and knowledge of Microsoft applications will ensure you are capable of managing updates on our websites and social media platforms.
Experience with website management, WordPress and Google Analytics as well as a background in supporting and coordinating external events, including face-face meetings, webinars and hybrid events, would be desirable.
The Quality Improvement team supports paediatricians and the wider child health workforce to be at the forefront of continuous quality improvement, providing opportunities to develop and share their work and to co-produce solutions with children and young people, and their families.
The Royal College of Paediatrics and Child Health sets and maintains standards for the education and training of all doctors working in paediatrics and child health in the UK. We advocate on child health issues at home and internationally. Additionally, through a variety of activities, the College influences the quality of medical practice for children in hospital and in the community.
The RCPCH has more than 23,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Lead, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work.
The RCPCH wants to represent all the communities we serve. Appointment will be made solely on merit. However, the College is particularly keen to receive applications from Black, Asian and minority ethnic candidates, and/or candidates with a disability who are currently under-represented at this level of the organisation.
The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home.
Closing date: 24 November 2024
The Royal College of Paediatrics and Child Health advocates on child health issues at home and internationally.
The client requests no contact from agencies or media sales.
Head of Content
Business Disability Forum is the leading business membership organisation in disability inclusion.
We are trusted partners, working with business, Government and disabled people to improve the life experiences of disabled employees and consumers, by removing barriers to inclusion.
- We work with over 600 members employing over 20% of the UK workforce and an estimated 8 million people worldwide.
- We advise, support and encourage businesses (many of them global) to become more disability-smart.
- We influence policymakers by representing the voice of employers and disabled employees.
- We provide evidence-based thought leadership on how business affects the lives of disabled people.
- We help effect changes in business practices, products, services and policies that positively impact the life experiences of disabled people, and also benefit business.
The role
The role holder will lead on content creation and production across Business Disability Forum. The role holder will take a strategic approach and collaborate closely with colleagues across the organisation to ensure that BDF creates cutting edge content that engages, informs and educates our Members and Partners
The requirement
- Experience of setting content strategy and road mapping.
- Experience of consulting stakeholders and using insights to create written content to meet their needs
- Experience of delivering small high-quality projects on time and within budget.
- Experience of creating videos, other accessible digital content and services
- Ability to create persuasive strategic plans.
- ·Knowledge of wider diversity, inclusion and employment law issues.
- ·Knowledge of current topical issues for businesses and business management.
For the full job description and person specification of this role and instructions on how to apply please visit our website below via the button below:
How to apply
Applications should be by CV and a supporting statement, of up to 400 words, detailing why you think you would be suitable for the role. If you require any adjustments to the application process please contact Barnaby Powell as set out below. Applications should be addressed to Barnaby Powell, HR & Office Manager, Business Disability Forum, Nutmeg House, 60 Gainsford Street, London SE1 2NY. If you are submitting your application by email please do so to barnabyp @ businessdisabilityforum .org .uk
- Closing date for applications: Sunday, 24 November 2024
- First interviews are planned for 3, 4 & 5 December 2024.
- Second interviews are planned for week commencing 9 December 2024.
Business Disability Forum is committed to ensuring that all its information, products and services are as accessible as possible to everyone.
If you wish to discuss anything in regards to accessibility or if you require alternative formats, please contact Barnaby Powell by email at the address above or by telephone on 020-7403-3020.
For further information on Business Disability Forum please refer to our website via the button below.
Equal opportunities
We are committed to becoming disability-smart and an employer of choice irrespective of race (which includes colour, nationality and ethnic or national origins), sex, sexual orientation, gender reassignment, religion or belief, marital or civil partnership status, age, disability, or pregnancy and maternity. The ethical and business case of ensuring that our workforce is representative of wider society is at the heart of what we do. When we are recruiting, disabled candidates who meet all of the essential criteria will be offered an interview.
The client requests no contact from agencies or media sales.
Want to join three-time award winning charity, FoodCycle? As our Community Fundraising Manager you will drive income from community fundraising across the country, ranging from rotary clubs, university RAGs, schools etc. You will encourage and support local fundraising initiatives by FoodCycle volunteers, and participate in sponsored challenge events such as marathons and bike rides.
You will be a self-starter who thrives on engaging with different stakeholders to raise money and profile for FoodCycle. You will have experience of community fundraising, as well as event planning and delivery. You will have excellent verbal communication skills and confidence to give presentations. As this is a hybrid role, you will need to live within a commutable distance of Vauxhall, London.
Benefits: We offer 26.5 days holiday plus bank holidays, and additional holiday for length of service (pro-rata for part-time). Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.
How to apply:Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.
Deadline for your application:Sunday 1st December 2024.
Interview process: Shortlisted candidates will need to prepare a presentation to deliver at interview.
Interviews: planned for Tuesday 10th December.
Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected. We are a Disability Confident Scheme member.
Safeguarding: Safeguarding is Everyone’s business – FoodCycle is committed to safeguarding and promoting the welfare / wellbeing of children, young people and adults at risk. This role will therefore require a satisfactory Enhanced DBS check.
Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Communications & Marketing Coordinator
Purpose
To implement the annual communications and marketing plan
Responsible to
Associate Director of Programmes and Business Development
Responsible for
None
Working with
Colleagues within the Fundraising and Communications Department, the wider
organisation and external contacts as necessary
Location
Hybrid with frequent travel to London office
Post
Full time
Period
Permanent
Grade
3.X
Salary
GBP 37,687
RedR UK and the work we do
RedR UK is an international NGO and learning provider that develops capacity and supports aid workers, organisations, and communities to prepare for and respond effectively to crises within humanitarian, development, and peacebuilding contexts. Our work builds resilience, primarily in low and lower middle-income countries worldwide. We have 40 years’ experience responding to natural and manmade disasters.
We are an HPass Certified Learning Provider, meaning we meet the Humanitarian Learning Standards. RedR UK is committed to the Humanitarian Charter, the Code of Conduct for the International Red Cross & Red Crescent Movement and NGOs in Disaster Relief and the Core Humanitarian Standard.
RedR UK has offices in London and Amman and maintains a large pool of highly qualified trainers and experts who go through a rigorous certification and selection process. Our work is overseen and supported by a Board of Trustees with wide experience, in the humanitarian sector and other fields. RedR is a Membership organisation with a global network of 1,800 Members, all of whom are experienced humanitarian professionals.
We are also part of RedR International, an international federation of organisations that share a common vision and mission. The federation’s vision is a world in which sufficient competent and committed personnel are available and responding to humanitarian needs. Members include RedR UK, RedR Australia, RedR India, RedR Malaysia and RedR Indonesia.
RedR UK is committed to a strong, positive culture, with benefits for staff and those with whom we work. Our culture is also important to us in terms of our ethic of humanitarian impartiality and neutrality and our compliance with the Core Humanitarian Standard (CHS) and other professional codes of conduct.
Our values are vitally important to us as individuals, teams and to RedR UK as a whole. We are committed to a continuous process of strengthening our culture, maintaining the high standards required to work together effectively, and delivering first class advice and service to those with whom we work.
About this role
The Communications and Marketing Coordinator will ensure that communications and marketing priorities are implemented across the organisation to build brand awareness and reputation, increase reach and engagement across key stakeholder groups (funders, learners, coordination bodies, strategic partners), support fundraising activities, as well as contribute to RedR’s positioning within relevant sectors.The post holder will have exceptional communication and organisational skills with a keen eye for detail and an interest in learning and development within RedR’s thematic areas.
Summary of Key Responsibilities
Key responsibilities include:
- Development and implementation of yearly comms and marketing plan with support from Associate Director of Business Development and Programmes
- Produce regular website, social media and communications content as well as newsletters to maintain engagement and improve our reach across our members, supporters, funders and other target audiences
- Website maintenance and improvements in coordination with relevant staff, centralising efforts to ensure the functionality of the website and key integrations with third party platforms
- Support programme staff with creation of new resources and materials for our projects Support fundraising efforts including public appeals through content development, design and project management with external suppliers
- All employees are required to adhere to RedR's values of collaboration, excellence, lifelong learning, integrity and accountability.
Social Media and website
- Maintain and build RedR UK’s social media presence, ensuring social media channels are populated with engaging content with a consistent, strong voice reflecting RedR’s strategy to maximise potential for exposure among target audiences
- Manage a calendar of social media and website activity
- Work with the Associate Director of Programmes and Business Development to create and develop campaigns (including fundraising and awareness raising campaigns) to be run across social media platforms
- Monitor and report on engagement, number of followers and website referrals to inform best practice for post timing and content
- Act as the primary point of contact for queries received through social media and inbound emails, ensuring they are responded to appropriately and in a timely manner
- Responsible for the day-to-day management and maintenance of RedR UK’s website, including making edits and creating new content
- Ensure the website content is proofread and accurate, and any broken links or errors are promptly corrected
- Website (wordpress) maintenance and improvements in coordination with relevant staff (and external developer where relevant), centralising efforts to ensure the functionality of the website and key integrations with third party platforms
- Work with external website developer to resolve issues with the website and further develop design of website to accommodate emerging needs.
Marketing
- Stay abreast of comms and marketing trends and propose new and innovative approaches to increase outreach, engagement and fundraising income
- Produce in-house marketing materials and templates including event brochures, proposal templates, illustrations for reports/proposals, graphics and videos using platforms such as Canva or Adobe Photoshop, Adobe Illustrator, InDesign, PowerPoint and other editing tools
- Produce and disseminate high quality regular newsletters, and support with production of speeches and letters
- Identify inspiring impact stories and produce written and occasional films case studies and other content for use by the Fundraising and Programmes teams, supporting
- Support programme teams wishing to undertake communications activities as part of a grant/funded project; ensure that institutional donors’ communications activities and visibility requirements are respected
- Lead on emergency communications, in close coordination with the Associate Director of Programmes and Business Development
- Champion and monitor the use of RedR brand and style guidelines; to develop messaging guidelines and ensure they are adhered to across the organisation and to support other departments to develop their messaging and material.
Additional
- Lead and coordinate the drafting of RedR’s Annual Report, liaising with staff across the organisation for input
- Contribute to the development of the fundraising and engagement strategy
- Occasionally support colleagues from the BD & Fundraising and Programmes teams to produce project reports for institutional donors and/or trusts and foundations
- Embrace the charity’s vision and values whilst continually seeking ways to build stronger and long-lasting initiatives that help bring values to life
- Keep up to date with sector developments, best practice initiatives and relevant training; proactively strengthen understanding of key sector themes including learning and development, and trends within RedR’s thematic areas
- Identify ways of streamlining processes and improving ways of working within the charity
- Ensure individual compliance with RedR policies and processes
- Undertake other tasks as reasonably requested by the CEO and Associate Director
Specification
Essential
- Experience working in the charity sector
- Demonstrable experience covering a broad range of communication methods, such as:
- Interviewing/sourcing/writing/editing case studies, impact stories, social media posts, newsletters, blogs, and speeches
- Building a case for support
- Using a Content Management System (CMS)
- Strong digital skills and an awareness of the importance of digital information in the sector.
- Knowledge of a broad range of communications activities (e.g. websites, marketing, social media, publications)
- Experience maintaining websites and social media, including producing effective content
- Excellent organisational skills and an ability to assess opportunities and challenges and then prioritise.
- Ability to research and identify communications opportunities
- Excellent attention to detail, especially in written work
- Ability to work well with a wide range of people from diverse backgrounds
- Up to date knowledge of key humanitarian or development issues and trends and
- commitment to the international disaster relief sector and RedR’s aims and objectives
- Knowledge of Office 365, WordPress, and design software (ideally Canva, but others could be used e.g InDesign, Adobe Illustrator)
- A commitment to the mission and values of RedR
Desirable
- Experience devising Google AdWords campaigns and managing Google Adwords account including SEO experience
- Experience using MailChimp
- CIM certificate in Marketing
- A good understanding of Google Analytics
- Video editing experience
- Experience of working for an international NGO, preferably in the humanitarian or international development sector
What We Offer: Your Well-being, Our Priority
At RedR UK, we are dedicated to creating a supportive work environment that values and nurtures our team. Our benefits package is designed to foster a balanced and fulfilling career, supporting both your professional growth and personal well-being:
Well-being & benefits
- 23 days annual leave, increasing by one day each year up to 28 days (excluding public holidays). Plus, one day birthday leave.
- 5% employer pension contribution involving dependants
- 3 paid days annually to volunteer for causes you care about
- 5 days of paid study leave
- Employee Assistance Programme
- Enhanced Maternity/Paternity/Shared Parental Pay at 100% for 12 weeks for employees with over two years of service.
- Life assurance coverage equalling four times your salary.
- Up to 10 days compassionate leave for family emergencies, 5 days dependent leave.
Our benefits are integral to RedR UK’s commitment to valuing, developing, and caring for our people as we work together to make an impact in the humanitarian sector. If you believe you can make difference, please join us.
How to apply:
Email a CV and a cover letter demonstrating your reasons for applying and suitability for the role. Please note that hiring will be on rolling basis with closing date (30th November 2024).
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Organisation
Civitas Recruitment is proud to partner with a dynamic legal charity committed to promoting access to justice, upholding the rule of law, and ensuring fair systems for all. This charity plays a pivotal role in ensuring that state decision-making is fair and lawful, giving individuals the power to hold public bodies accountable. It supports and represents people who are marginalised through poverty, discrimination, or disadvantage and have been affected by unlawful state decisions.
Role Overview
An exciting opportunity has arisen for a Communications and Engagement Director to join the team. In this role, you will be responsible for developing and overseeing the charity's communications strategy, focusing on brand-building and media outreach. You will also lead external communications efforts, including overseeing grant fundraising initiatives. This is a permanent, full-time or part-time (minimum 4 days per week) role with flexible working options.
Key Responsibilities
- Develop and implement a comprehensive communications plan to promote the charity’s work.
- Lead media outreach efforts, increasing the charity's visibility and profile.
- Oversee communications across all platforms, including digital, print, and events.
- Lead and support the fundraising communications efforts, with a focus on grant fundraising.
- Work closely with internal teams to align communications strategy with the charity's mission and objectives.
- Provide empowering leadership to the communications team.
Who Are We Looking For?
We are looking for candidates with the following qualifications and skills:
- Proven experience in developing and executing communications strategies.
- Strong leadership and team management skills, with the ability to inspire and empower your team.
- Solid understanding of the voluntary giving sector, ethical giving practices, and the Fundraising Code of Practice.
- Knowledge of key communication tools across mainstream media, digital, print, and events.
- An understanding of the UK legal system is beneficial but not essential.
- Passionate about access to justice and the charity’s mission.
Why Join Us?
This is an opportunity to work with a purpose-driven organisation and lead communications efforts that have a real impact on individuals and communities. The charity offers a flexible working environment with the option for full-time or part-time roles, making it a great fit for individuals seeking balance while contributing to a meaningful cause.
How to Apply
If you’re interested in applying or would like more information about the role, please send your application immediately or contact Syed at Civitas Recruitment for a full job description and informal discussion. Early applications are encouraged.
Position: Content and Campaigns Strategist
Type: Full-time (35 hours a week), 12 months fixed term contract
Location: Office-based in London with flexibility to work remotely
Salary: £43,342 per annum* plus excellent benefits
Salary Band and Job Family: Band 3, Professional/Technical
*you will start at our entry point salary of £43,342 per annum, increasing to £46,051 after 6 months service and satisfactory performance and to £48,760 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you’ll be able to make a difference.
About this job
Please note this is a fixed term contract for 12 months.
Our digital presence and processes are undergoing a major period of transformation.
We’re undertaking a major project to overhaul the design and user experience of our website and we are heavily investing in our channels. We have also recently completed our first content strategy pilot, with the aim to build on new processes and ways of working to better meet the needs of our MS Community while reaching new audiences.
We are looking for a Content and Campaigns Strategist to play a key role in this vital work.
The Content and Campaigns Strategist will be responsible for leading and setting the content approach for marketing campaigns and content projects commissioned by teams from across the organisation. You will work with our Digital Engagement Lead and the wider Digital and Content team to produce plans for a wide variety of content themes and topics including research, campaigns, brand, services and fundraising.
The Content and Campaigns Strategist will collaborate and help to oversee the implementation of content plans, working with editors, designers, media producers, stories and UX specialists to implement these plans to a high standard.
This role will also support our Content and Creative Lead in planning, executing and championing our strategic content approach, ensuring all content that is developed aligns with our overall vision.
Closing date for applications: 9:00 on Wednesday 27 November 2024
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
This is an exciting time and opportunity for someone with a background in the charity sector. This role offers a chance to make a real impact within our team, especially as we prepare for a series of high-profile fundraising and awareness initiatives for our 25th birthday in 2026. Alongside celebrating this milestone, we’re eager to support the launch of the new Ambulatory Diagnostic Centre at West Middlesex University Hospital. This development opens up new opportunities for collaboration with our local NHS provider, driving us towards more integrated services and preparing us for the increased patient volume we expect in the coming years.
The Mulberry Centre is an award-winning cancer information and support charity, based on the grounds of West Middlesex University Hospital in Isleworth, West London. Since 2001, we have provided services to more than 18,000 people, and we’re committed to expanding our reach. With an annual income now exceeding £700k and having doubled over the past five years, we’re on track for continued growth and diversification, aiming to extend our impact in the community.
As Head of Fundraising & Engagement, you will play a key role in developing a cohesive fundraising, communications, and engagement strategy to secure sustainable income and elevate our profile. This role will see you working closely with the Chief Executive and the Fundraising Committee to lead initiatives with trusts and foundations, the National Lottery, high-net-worth individuals, and corporate partners.
You’ll oversee a dynamic team of four:
- Philanthropy and Partnerships Lead: Managing a portfolio of trusts and assisting with corporate and high-net-worth fundraising.
- Marketing & Communications Lead: Responsible for boosting our profile across various media.
- Supporter Engagement Lead: Driving individual and community group fundraising.
- Community Engagement Lead: Raising awareness of cancer prevention, early detection, and our support services in the community.
This role requires a skilled multi-tasker with strong project management and interpersonal skills, capable of meeting bid deadlines and managing key partnerships. If you’re detail-oriented with a knack for crafting compelling applications and budgets, we’d love to hear from you.
Please complete a covering letter addressing how you meet the person specification. Your apllication will not be considered without one.
The client requests no contact from agencies or media sales.
The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.
As a charity, we could not maintain our reputation, the range of our work, or our digital presence, without the support of our business partners, sponsors, philanthropists and members. The Development and Advocacy Department is seeking to recruit a Patrons Manager to administer and grow this core membership function and to provide exemplary customer service. This role works within a small but dedicated membership team and is critical to the successful expansion and delivery of the function.
The ideal candidate will be a dynamic individual with good people skills, high attention to detail, and the ability to prioritise tasks. They will remain calm under pressure and be a proactive team player. They will be able to demonstrate:
- Relevant experience working in a membership organisation and/or with high-net-worth individuals
- The drive and strategic approach to deliver on opportunities for growth in revenue and membership in line with programme goals, with structured KPIs and ongoing targets
- Excellent face-to-face and telephone communication skills, including the ability to deal with high level donors in a professional and personable manner
- Understanding of ticketing in a Box Office environment (CRM and particularly Tessitura experience will be highly regarded)
- A clear and concise writing style with developed communication and rapport building skills
A working knowledge of our arts forms is not a pre-requisite but the ability to get up to speed on RBO membership products and services quickly is.
The Royal Ballet and Opera is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.
Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies.
The client requests no contact from agencies or media sales.