Development Officer Jobs in London
ROLE SUMMARY
This role offers an exciting opportunity to make a significant impact on the lives of young people and contribute to the ongoing success and development of The Diana Award's programmes and partnerships.
The Director of Programmes and Partnerships is responsible for ensuring The Diana Award delivers quality impactful programmes and develops strong strategic partnerships that harness young people's power and potential to change the world. This role is one of four Director-level positions within the organisation, forming the Senior Leadership Team alongside the CEO.
The Programmes Directorate currently comprises four teams: Anti-Bullying, Mentoring, Social Action, and Impact and Influence, with a staff count of 25 plus a pool of associate trainers. The Diana Award’s programme strategy (2021-2026) focuses on embedding evidence-driven, youth-led approaches across our programmes, enhancing our profile as a platform for youth-led social action, and increasing our influence on policies affecting young people.
The Director of Programmes and Partnerships will work collaboratively with other members of SLT and the CEO to drive forward the organisation’s strategy and plans as set out in The Diana Award’s five-year strategy, Future Forward, and play a vital role in shaping the new strategy.
As part of our Future Forward strategy, you will lead on the specific objective to develop and deliver programmes for young people that unlock their potential, create opportunities for growth and inspire action.
Impact and Effectiveness: Increase our effectiveness and impact by embedding evidence-driven, youth-led approaches across our programmes.
Expertise and Profile: Enhance our expertise and profile as a platform and catalyst for youth-led social action.
Voice and Influence: Increase our voice and influence on policies and practices that affect the young people we work with and their ability to effect social change.
JOB DESCRIPTION
Senior Leadership
- Drive the organisation’s strategy and vision as a member of the Senior Leadership Team, taking key decisions in the best interest of the organisation.
- Promote best practices across the organisation, including equal opportunities, risk management, data protection, safeguarding, health and safety, volunteer management, continuous improvement, and staff support and development.
- Build and maintain effective relationships with external stakeholders across public, private, and third sectors to ensure high-quality delivery of all The Diana Award’s programmes.
- Represent The Diana Award at external events and act as a media spokesperson as required.
- Prepare reports for the board of trustees and participate in board meetings.
Programme Strategy
- Provide leadership for programmes that deliver high impact, co-designed integrated approaches, which put young people at the centre of design and delivery in line with our theory of change.
- Lead the design, delivery, and review of The Diana Award’s programme strategy, ensuring alignment with strategic priorities and conducting quarterly reviews to monitor progress.
- Work with the Impact and Influence team to embed evidence-based programming within the directorate, developing and rolling out appropriate systems and processes for monitoring, evaluation, and learning.
- Oversee The Diana Award’s policy function, supporting the Policy team and heads of teams to develop and embed policy objectives within programme plans, contribute to policy development, and identify opportunities to engage policymakers with our work.
- Identify and develop cross-cutting workstreams and initiatives to support the programme strategy and assist programme managers in their implementation.
- Maximise opportunities for young people to engage meaningfully and inclusively in programme planning, delivery, and review, adhering to sector best practices.
- Collaborate with the Communications and Impact and Evaluation teams to develop robust and compelling resources to communicate programme impact to core audiences.
Programme Partnerships and Funding
- Build and maintain strategic programme and policy partnerships effectively through regular communication and quality report production.
- Identify and cultivate new programme partnerships and funding opportunities to support the growth and sustainability of our work with and for young people.
- In collaboration with the fundraising team and programme heads, develop pitches, products, and funding proposals.
- Hold budgetary responsibility for the Programmes Directorate and work with heads of teams to develop annual budgets and monitor expenditure.
Team Leadership and Management
- Build a cohesive and engaged Programmes Directorate that embraces The Diana Award’s core values, delivers work to the highest standards, and fosters a culture committed to reflective learning, accountability, and impact.
- Provide strategic and operational oversight on safeguarding as a member of TDA’s safeguarding committee, ensuring that a safeguarding culture is embedded within the programmes directorate and that safeguarding policies and procedures are fully understood and applied across teams.
- Directly line manage heads of teams, enabling them to connect, collaborate, and provide peer support through regular group meetings.
- Manage and support the wider Programme Management Team to collectively plan and deliver against our strategy through regular check-ins and monthly meetings.
- Ensure teams have clear shared and individual work plans, and that regular supervision, appraisals, and team meetings occur to monitor progress.
- Foster effective business partnerships between programme teams and core functions such as safeguarding, Marcomms, Operations, Fundraising, etc.
- Implement appropriate policies and practices for recruiting, onboarding, and managing volunteers in line with sector best practices.
- Encourage and support continuous professional development within the directorate by signposting and seeking relevant opportunities.
PERSON SPECIFICATION
Skills and Experience
- Substantial experience in a similar leadership role, managing a fast-paced programme portfolio.
- Experience leading and delivering successful large-scale services for young people.
- Strong understanding of evidence-based programming, including using theories of change to guide programme practice.
- Proven experience in fundraising and business development, ideally including commercial projects.
- Proven experience of cultivating new programme partnerships to support service delivery and / or policy engagement.
- Demonstrated ability to lead, motivate, and develop a cohesive, high-performing team.
- Highly developed skills in influencing and bringing about change at a senior level.
- Public speaking and proactive networking abilities.
- Excellent organisational, planning, and management skills with a strong attention to detail.
- Superior interpersonal, written, and verbal communication skills, capable of working with a wide range of stakeholders.
- Experience in budgetary management, forecasting, and reporting.
- Demonstrable experience of safeguarding, from both a strategic and operational perspective.
Personal Attributes
- Commitment to and ability to inspire adherence to The Diana Award’s vision, values, and mission.
- A self-starter with drive, determination, and commitment to achieving results.
- Commitment to self-development and keeping up to date with sector trends and developments.
- Good judgement and the ability to make sound decisions.
- Driven to achieve great results.
OUR CULTURE
We know that change is a team effort, and work hard to make sure every member of staff is inspired, nurtured and supported.
Every staff member has their own personal training and development budget, ability to work flexibly around core hours, access to our employee assistance programme 24/7, wellbeing initiatives, equipment to support you both at home and in an office environment (if applicable), opportunities to connect, collaborate and celebrate with colleagues both in person and online, and much more.
We are committed to safeguarding and promoting the welfare of all. This is a responsibility that is shared by all members of staff the successful candidate will be subject to an enhanced DBS or equivalent police check.
APPLICATION DETAILS
Application deadline: Thursday 04 July 2024 at 1PM. Shortlisted candidates will be invite to an interview during the week of Monday 15 July 2024 in our London Office.
Good luck with your application!
The client requests no contact from agencies or media sales.
Are you a technically minded finance professional seeking a more well-rounded role, that will enable you to progress over time? Are you a proactive finance professional with a knack for process improvement? Do you excel in leading and mentoring finance teams? If yes, read on!
This unique not-for-profit organisation is currently seeking a Head of Finance to join their team on a permanent in this newly created role. Reporting into the Finance Director, you will manage a team of five, across all areas of finance, from financial accounting and audit to management accounts and investments, so this varied role means no two days will ever be the same!
The key duties of this Head of Finance role are as follows:
- Manage a small team of finance professionals, ensuring high performance, coaching and development.
- Serve as the main contact for external auditors during year-end accounts and audit.
- Maintain accurate monthly investment accounting data for presentation at board level and oversee the opening of new investment accounts.
- Prepare and present financial reports to stakeholders and support annual budget preparation.
- Conduct monthly reviews of the trial balance, P&L, balance sheet, and variance analysis when discrepancies arise.
- Lead the production of the monthly management accounts, including preparation of the management information pack for presentation at board and committee level.
- Participate in the development and improvement of financial systems and processes to ensure efficiency and accuracy.
This opportunity would suit either someone with well-rounded finance experience who is looking to take the next step in their career, or a financial accountant who is looking to diversify their experience into something more well-rounded. The Finance Director has a brilliant track record of developing high-performing finance professionals, and is looking to increase the level of responsibility within this role over time, offering exceptional potential for future progression.
The successful candidate will have:
- Achieved their full accountancy qualification, or be able to demonstrate that they are qualified by significant experience.
- A solid grounding across both management and financial accounting, although candidates with more of a specialism in one than the other are encouraged to apply.
- Experience managing and upskilling a small team, or demonstrable leadership qualities.
- An entrepreneurial mindset and a brilliant multi-tasker.
Applications from candidates who are looking to make their first move from practice and into industry would also be welcomed.
If you are ready to drive high performance and efficient financial processes, apply today so you don’t miss out!
About the role:
The Advice Service Manager is responsible for all advice team operations and developing the Kinship advice pathway.
You’ll manage a team to deliver a consistent, high quality and effective service. You’ll be responsible for developing and implementing systems and monitoring service quality and performance.
Continuously improving the service, embracing digital solutions and creating efficiencies and processes to drive performance, you’ll increase our ability to provide more support to kinship carers across England and Wales.
You’ll ensure that kinship carers are able to access the information and advice they need in an accessible and consistent way within a clear operational framework.
Key responsibilities include:
- Deliver high quality, targeted and tailored advice to kinship carers in England and Wales.
- Develop a service framework that delivers a consistent service within clear timeframes.
- Set out clear expectations for enquiry response across all channels.
- Manage daily advice line operations, including work on cases, data and continuous improvement.
- Act as deputy designated safeguarding officer (DDSO) providing clear advice on actions needed when safeguarding concerns are raised.
- Develop and manage a high performing team.
Essential criteria includes:
- Substantial working knowledge of advice service delivery frameworks.
- Working knowledge of call handling and client record systems.
- Working knowledge of assessing the needs of individuals (e.g. social care, financial and legal) to provide appropriate advice and information.
- Substantial experience managing an advice service or similar, ideally in a health, social care or charitable organisation.
- A strong background in advice work with proven experience in an advice-giving role.
Key dates:
- Deadline: 9am, Monday 8 July 2024
- Interview 1: 24/25 July 2024 (2 hours, online). This interview will consist of an online interview and presentation; and a team session, including preparation time and facilitating a team activity.
- Interview 2: TBC
How to apply:
We will ask you for your CV and to respond to the following five questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together and will be marking on the strength of the response to each question. Once this is complete, both will be reviewed together. You will have 250 words per answer.
Questions for application (along with CV):
- Using examples of your work, give an overview of how your experience equips you to be an effective and dynamic advice service manager.
- Give examples of how you have used operational frameworks to deliver consistent and boundaried advice services. If you have similar experience in another field please clearly demonstrate how that experience would transfer into this role.
- Describe how you have used call handling and client record systems in your work giving examples of how you have integrated the use of both within your practice.
- What makes you a great team manager? Give examples of how you have supported teams and individuals to flourish and when you have had to step in to address behaviour or performance issues.
- Give an example of service innovation you’ve led or been involved in. Outline your role and approach, how you involved users and the service improvements that were delivered as a result.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
![Kinship logo](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/2rh0eaqlrvm_2024_04_25_05_15_51_pm.jpg)
![images (3).jpg](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/images_3__2024_04_25_05_15_50_pm.jpg)
![231016_Kinship_9873-1080x720.jpg](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/231016_kinship_9873_1080x720_2024_04_25_05_15_50_pm.jpg)
![steam-train-1-1-1024x576.png](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/steam_train_1_1_1024x576_2024_04_25_05_15_50_pm.png)
![KINSHIP-31012024-DL-05730-1-1024x683.jpg](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/kinship_31012024_dl_05730_1_1024x683_2024_04_25_05_15_51_pm.jpg)
The client requests no contact from agencies or media sales.
We are looking for an applicant who is bright, well-organised, enthusiastic and committed to access to justice. The role is a unique opportunity to work closely with the CEO to ensure the smooth delivery of LAG’s publications and events. The applicant will be able to develop their skill set by working in a dynamic team with a range of skills.
The successful candidate will get to attend interesting events, develop their writing/editing skills and be part of the friendly LAG team. As LAG is at the heart of the social justice community, the successful candidate will work closely with our partner organisations including leading law firms, chambers, community advice organisations and NGOs.
Working for an independent book publisher, the Events and Communications Coordinator will be involved in the day to day running of publications and work with our editor and authors.
This is an exciting time to be joining LAG as we are moving to more digital formats and looking towards disseminating wider knowledge and campaigning within the legal community and society. This role offers a great opportunity to learn more about the social justice landscape and to make a positive contribution to LAG’s work.
Principal duties:
Publishing (books and magazine)
- Assisting the editorial board with commissioning decisions
- Supporting LAG’s publisher as required
- Relationship management with authors
- Customer administration
- Key customer accounts management
Training and events
- Supporting the Training Lead with event logistics
- Coordination of online and in person seminars/conferences/training
- Marketing of events and preparation of materials
Communications
- Social media posts
- Assisting with the development LAG’s online presence
- Administration of mailing and marketing software
- Liaising with Publisher and Training Lead to develop marketing strategies
Customer Service
- Assisting customer service when cover required for customer queries
- Member and subscriber database administration
- Website administration
- Point of contact for subscription agencies
General Administrative tasks
- Notetaking at internal and external meetings
- Co-ordinate staff meetings and sub-groups, including collating and circulating papers, coordinating logistics and meeting spaces (in person or online)
- General administrative support
This list is indicative only, not exhaustive. It is intended to reflect a range of duties the post-holder will be expected to perform but additional duties commensurate with the role may be required. The job description will be reviewed from time to time and may change in light of experience and changing circumstances, in consultation with the post holder.
Please see the attached job pack for full details and person specification.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Meridian Wellbeing
Senior Communications and Activities Lead
Pay & Pensions: £28,000 p.a. pro rata plus workplace pension contribution
Location: Meritage Centre, Church End, Hendon, NW4 4JT
Hours: 4 days, 30 hours a week (Based on FTE 37.5 hrs per week)
Term: 1 year (with possibility of extension)
Responsible to: CEO of Meridian Wellbeing
Reports to: Head of Operations
This role offers the potential for flexible working hours with a minimum of 2 days based in the office.
Meridian Wellbeing are looking for an experienced Marketing and Communications Lead to create marketing plans and to implement its development strategies across the organisation to support the digital delivery platform and physical activities for its wellbeing services. We seek applications from candidates with a proven track record in creating marketing plans focusing on social media, content creation and brand.
The successful candidate will work closely with all service teams to promote and enhance the awareness of our services through regular marketing and communications streams such as the weekly newsletter, promotion of physical activities and workshops, the online development of our digital platforms, and manage the organisation website.
As a member of the senior team, the successful candidate will work actively to contribute to the positive development of the organisation as a mental health and wellbeing hub, seek out and develop opportunities for partnership and to grow the organisation’s presence as a leading specialist mental health and wellbeing charity.
The post is for an initial 1-year period with the possibility of extension subject to funding.
The Role
The Marketing and Communications Lead will be responsible for the development of an effective marketing strategy to encourage participation and utilisation of digital platforms in the community to improve their wellbeing. They will have responsibility to manage the content on the website, social media platforms, promotional material and communication to beneficiaries and stakeholders, with the aim of establishing the leading digital platform for community-based wellbeing services.
We are looking for an enthusiastic team player with the ability to develop, build and drive a marketing strategy to meet the goals of the digital platform development. The post holder will have a high level of marketing and communications skills, attention to detail, able to work independently, and with the ability to build connections with diverse audiences in the commercial, public and voluntary sectors.
This is an excellent opportunity for the right candidate to apply and/or to further develop their skills in a vibrant and dynamic role. Working as part of a small and focused team, the Senior Communications and Activities Lead will lead on the promotion of the organisation’s brand, integrating and bringing together the collaborative work streams. The role will be integral in the continued development of a digital platform to improve access, and to raise awareness and conversion for our physical activities at our centre to achieve better outcomes for wellbeing services.
Main Duties and Responsibilities
· Create marketing plans for social media, content and brand
· Lead on the communications and marketing activities for the organisation
· Work closely with the CEO, Head of Operations and colleagues to devise and implement a
coherent marketing strategy bringing together the different services, activities and products developed by the organisation
· Work closely with the team to encourage greater uptake of the digital platform, physical activity and workshops programmes to improve access and connection with vulnerable adults from harder to reach communities
· Establish and maintain effective internal and external stakeholder relationships with regional and local press channels, as well as other communication agencies
· Update and support the creation of information and images on the website regularly
· Oversee marketing communications including promotional material and effective digital campaigns, and the weekly newsletter
· To coordinate all aspects of print production, design, proofing and distribution of all publications, leaflets, brochures and publicity material
· Provide administrative support for all media, social media, website and press related communications
· Provide administrative support for the activity and workshop programmes across the organisation, to promote, raise awareness and collect reporting data
· Ensuring copyright, collate images and proofing for both print and digital promotional material
· Maintain and update a library of publications, reports, stories and promotional material to archive and showcase the organisational development, and development of the digital platform
· Manage Google Analytics and social media reporting
General Duties:
· General administrative tasks as required of the work when necessary
· To adhere to all policies including equal opportunity and volunteer policies at all times
· Support the team in the promotion and running of events throughout the year
· Work with the team to support the recruitment and management of volunteers
· Attend and contribute to regular team meetings and supervision, as well as training sessions
· Carry out such other duties as deemed appropriate and may be reasonably required by the Head of Operations
PERSON SPECIFICATION
Essential Experience:
· Proven experience on content creation, social media marketing and branding
· A creative marketer with a good eye for design
· Experience of developing communications materials across broadcast, print and online communications channels
· Proven record on successful individual decision making from within a marketing role
· Ideas orientated to drive an agenda within their role
· Experience of working with databases and website building
· Experience of using and establishing online content management systems and databases to effectively collate and manage internal and external intelligence
Desirable Experience:
· Experience of working with business management platforms
· Experience of the voluntary sector and community work
· An understanding of key current health and social care organisations
Skills and Abilities:
· Excellent verbal and written communication skills with people of different backgrounds within a variety of settings
· Strong ability to organise and forward plan
· Ability to lead and drive tasks towards completion to meet tight deadlines
· Manage a substantial workload and work with initiative and independently
· Excellent interpersonal and communication skills
· Excellent standard of literacy and numeracy and IT competency
· High proficiency in skills, including Word, Excel and PowerPoint.
· Exceptional attention to detail
· Excellent teamwork and can-do attitude
Other requirements:
· An understanding of the importance of confidentiality, data protection and GDPR regulations
· An understanding of key current health and social care organisations
· Willingness to work flexibility and as per the demands of the role and organisation
Training:
A short period of training and induction will be given internally by your supervisors.
Please note that the job description is by no means an exhaustive list of the duties and responsibilities expected of a role. The post holder may be required to undertake additional duties that are broadly in line with the above responsibilities to assist with service delivery and other organisational matters. The post holder should also be prepared to have the flexibility to work weekends/holidays on occasion if doing so is necessary to achieve the fundamental job objectives.
The client requests no contact from agencies or media sales.
Working closely with the CEO and senior leadership team, you will create a transformational people and culture change plan that align with Smart Works values and overall objectives.
You will be responsible for:
- The attraction, onboarding, progress and development of our people, ensuring all have the skills and support to deliver the charity’s three year plan.
- The implementation of our ED&I strategy.
- The annual performance management cycle for all staff with appraisals and OKRs.
- Supporting and collaborating with all local centres through the Group function.
- Recruiting, managing and looking after the wellbeing of our volunteer community.
- Cultivating a culture that is driven by the Smart Works values.
- Ensuring appropriate People policies and systems are in place as the charity grows.
- Ensuring that Smart Works People activities are evidenced-based and data-driven
- Oversee employee relations issues ensuring a fair, ethical and consistent approach is taken.
Your key attributes will be:
- Ability to think strategically and creatively.
- Curiosity to seek insights on best practice/trends/case studies from other organisations, coupled with pragmatism to distil this into what will work for Smart Works.
- Strong written and verbal communications – able to draft decks and documents suitable for use at Board level.
- Strong impact and influence skills, with experience of influencing up to Director level.
- Comfort with ambiguity – you will see this role and the culture change plan as an exciting opportunity.
- Good understanding of what culture is and how culture change happens. Previous experience of managing culture change programmes.
- Up to date ED&I knowledge and experience working with leaders to embed ED&I into their working practices.
You’ll be a successful Director of People & Culture if…
- The women we support are at the heart of everything we do. We’re looking for people who are motivated to work in a purpose led setting, who are willing to go above and beyond to support our clients and keep our people engaged.
- You are a People professional, with a deep understanding of the end to end employment lifecycle.
- You are somebody who isn’t afraid to roll up their sleeves when there is a need.
- You understand the role plays a critical role in broad organisational leadership and strategic development, partnering with the senior leadership team in organisational decision-making.
- You have outstanding interpersonal skills with an adaptable style to suit seniority levels and stakeholders in a variety of situations.
What we offer:
- 25 days annual leave, excluding bank holidays
- Pension
- Positive, supportive working environment with opportunities for practical training and progression
- VIP access at Smart Works sales, events and pop-up shops
How to apply:
At Smart Works we apply suitable measures to keep your information secure in accordance with our Privacy Policy (available on our website).
Smart Works promotes equity, diversity, and inclusion in our workplace. We particularly welcome applications from black, Asian and minority ethnic candidates, disabled candidates, and candidates with lived experience of unemployment as we would like to increase the representation of these groups at Smart Works.
All successful applicants must provide two satisfactory references and complete a Basic DBS check.
A bit more about us:
Our team is made up of 70 employed staff, 700 volunteers and 50 trustees. Each works within Group functions and teams, or embedded in local centres. Each of our centres has its own board of volunteer trustees, coaches, dressers and staff.
Location: West London
Contract: Permanent, Full time
Salary: £60,000 - £82,000
Closing date: 14-07-2024
You may have experience of the following: Head of HR, Head of People, Human Resources Director, Director or People, Head of Talent Management. HR strategy, People Management etc
REF-214 861
People Support Team Lead - UK
Contract: Permanent, Fulltime, 35 hours per week
Salary: £56,249 - £59,602 with excellent benefits.
Location: London, UK.
Hybrid Working: We support and enjoy a flexible working environment. A minimum of 40% of working time is spent in the London office. This equates to 2 days for a full-time employee, one of those days must be a Monday when the entire UK People Team are office office-based.
About WaterAid:
Want to use your skills in delivery of critical people support services to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?
We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.
Join WaterAid as our People Support Team Lead in the UK to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.
About the Team:
The UK People Team play a critical role in helping WaterAid realise its goals. WE lead on the development, deployment and application of strategies, policies and guidance that ensure that WaterAiders are aligned and engaged, and that they have the skills and opportunities to maximise the impact they can make to our mission. A small, impactful team, at the forefront of our delivery is the service we give to the organisation and central to that is our employee experience to support WaterAiders and the maintenance of a high-performing environment.
About the Role:
Team Leadership
- Manage coach and build capabilities of the People Operations Team, their performance and development in line with our values and people promise.
- Expertise and ownership of UK People Team policies, processes and procedures ensuring that they meet legislative requirements, are fit for purpose and in line with best practice and organisational priorities under the umbrella of our employee value proposition.
- Lead the delivery of the UK People Support team so that service standards are met, solutions are pragmatic and driven by our values, minimising risk.
- Ambassador for our culture of continuous business processes improvement, digital working and knowledge management in the team.
- Contribute to the development of the UK People team annual plan and priorities.
- Work in close collaboration with the Head of People in the UK to ensure those we serve in the UK experience a joined up and impactful service, promoted through our self-servicing model.
Payroll, Pension and Reward
- Accountable for the delivery of the UK monthly payroll and pension processes, providing oversight and support to the work of the in-house Payroll Officer and being a back-up to their role, to ensure payroll is run accurately each month.
- Implement the annual pay award operationally ensuring accuracy, compliance, and timeliness of payment to all UK based staff.
- Implementation of a new payroll system for the UK.
Systems and Reporting
- Responsible for maintaining and using our HR Information System, PeoplePlace effectively and efficiently, partner with the Global Systems Administrator so that all UK based employee data is correct and in compliance with data protection.
- Drive the importance of data and people analytics and create a culture of data-based decision making and insight across the team.
- Joint ownership of UK headcount establishment data with key stakeholder in Finance.
- Annual analysis and statutory reporting of the Pay Gap in the UK.
- Annual reporting of our data to external charity sector Pay Club and other bodies that we seek guidance on as part of our annual pay award assessment.
- Develop, implement, and maintain people KPI's, reporting and management information requirements to inform organisational performance and better decision making.
Compliance and Contract Management
- Act as the UK Team specialist on areas of HR compliance, working with third parties and specialist advisors, to ensure that our policies, processes and practice are compliant and meet legal requirements.
- Responsible for GDPR in the People Team, provide senior expertise and build capability across the wider people function.
- Manage the relationship and contracts with third party providers and suppliers for all UK based initiatives such as, but not limited to, our Employee Assistance Programme (EAP), Benefits Provider to ensure an effective, value for money service that meet our our business needs at all times.
Other
- Ownership of salary calculations in the event of employee termination.
- Budget management and invoice approval.
- Custodian of the maintenance of the UK operational delivery folders and their content.
- Build relationships with sector counterparts to bring the outside in perspective to UK.
About the Role:
Functional skills
- Proven experience of leading, managing and developing a high performing people operations team in a matrix, fast paced organisation.
- Proven experience of managing and running in-house payroll for 250 staff or more.
- Excellent understanding of HR policy development; and proven experience of developing and embedding HR policies, processes and procedures that are fit for purpose.
- A qualified and robust HR Practitioner who has sound and up to date knowledge of employment law, tax and legislative requirements affecting a wide spectrum of HR policies and practice, i.e. payroll, pension, reward and benefits together with their application in the context of the employee experience.
- Working knowledge and experience of HR and Payroll systems, to maximise the functionality and create efficiencies.
- Demonstrate project management capability.
- Proven experience of contract management and managing a wide range of third-party service providers.
- Excellent interpersonal skills, and the ability to engage, collaborate and build working relationships and partnerships with a wide variety of stakeholders (across the hierarchy up to senior management levels and across different cultures & backgrounds).
- Experience of leading cross functional projects and HR initiatives.
- Experience of people analytics and reporting.
Personal qualities
- A self-starter who is focused on delivery and execution: proactive in bringing solutions and recommendations to resolve problems and continuously improve HR practices.
- Excellent oral and written communications skills with fluency in English to influence at any level and produce quality correspondence and documents.
- An interest in HR, commitment to personal development and improvement, and willingness to take initiative.
- Demonstrated ability to a working style that reflects WaterAid's values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation.
Desirable capabilities
Degree level education or equivalent.
- Associate (or higher) membership of the Chartered Institute of Personnel and Development (CIPD) or equivalent work experience.
- An interest in and/or knowledge of development issues and the work of INGOs.
- Successful track record of continuously improving business processes.
Closing date: Applications will close at 23:59 on 3rd July 2024. Availability for interview is required as follows:
First interview online video: 4th July followed by a panel interview on 17th July at our office in Canary Wharf.
How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter setting out how your experience would enable you to be our fabulous new People Support Team Lead in the UK. The CV and cover letter can be in either Word Document or PDF format.
Pre-employment screening: Only apply for this role if you can and are able to demonstrate your eligibility to work in the UK. We do not offer sponsorship for this role. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy as part of our offer process.
Our Benefits:
- 36 days' holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days annual leave
- We offer a generous pension plan with employer contribution of up to 10%
- Wide range of flexible and agile-working arrangement
- Season Ticket Loan
- Free annual eye tests
- Pay as You Give charitable giving scheme
- Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
- Sabbaticals
- Volunteer Day
Our Commitment
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.
![WaterAid logo](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/q3vsfzr_mfo_2024_03_27_08_54_05_am.jpg)
![](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/comms.jpg)
![](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/it.jpg)
![](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/programmes.jpg)
![](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/finance.jpg)
Own a portfolio of existing and new relationships, working closely with the Prospect Research Manager, and line manage a team of two. Excellent employee benefits, including 30 days annual leave PLUS bank holidays.
Asthma and Lung UK exists to help people with lung disease. It achieves this by funding vital research into understanding, treating and preventing lung disease. Promoting greater understanding of lung disease and campaigning for positive change in the nation’s lung health and offering services and support so no one has to face it alone.
You’ll join a dynamic organisation as Trusts and Statutory Fundraising Manager, where you’ll take ownership of a trusts and statutory portfolio alongside the Head of Trusts in a team of five. You’ll develop and maintain a pipeline of medium to high donors, focusing on those contributing £50k and managing large accounts of £100k+. This role offers a balance of 60% account management and 40% new business, with ample scope to grow their programmes.
You’ll line manage two: a Trusts Officer and a Trusts and Stewardship Officer, supporting with their professional development with support from the Head of Trusts and Statutory.
I am looking for someone who can bring fresh ideas, creativity, and a strong voice to a successful team. Enjoy autonomy in your role with the full backing of senior management team. This is an excellent opportunity for a relationship-driven individual who is comfortable engaging with donors and passionate about making a difference to those suffering with asthma.
The position will:
- Develop and maintain a pipeline of medium to high value donors (£50k+)
- Line manage a Trusts Officer and Trusts and Stewardship Officer with support from Head of Trusts and Statutory
- Account manage key Trusts and Statutory funders, leading on donor care
- Work alongside the prospect research manager to identify and qualify prospects
Ideal skills and experience:
- Proven track record of securing funding and managing a portfolio of trust and statutory donors at five-figure level
- Ability to create bespoke written proposals and reports for Trust and Statutory supporters
- Excellent relationship-building skills, with the ability to build strong relationships with senior stakeholders
- Proactive and able to work autonomously
Benefits include:
- 30 days annual leave PLUS bank holidays
- 5.5% employer contribution salary
- Health cash plan
- Life assurance (4 x salary)
- Employee assistance programme
Expert recruitment for fundraisers and charities.
Support Coordinator
This is an exciting opportunity to join our team in Birmingham & Solihull. We’re looking for an enthusiastic, motivated and well organised individual to join us in delivering a comprehensive Stroke Recovery Service across the region.
Position: S11187 Stroke Association Support Coordinator
Location: Home-based Birmingham and Solihull however, extensive travel will be required as part of this role (may include team meetings or other work-related meetings).
Hours: Part-time, 30 hours per week (flexible working available)
Salary: Circa £22,919 per annum (FTE circa £26,700 per annum)
Contract: This is a fixed term contract until 31 March 2025. Our services are contracted, we currently have funding for this contract until 31 March 2025.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 7 July 2024 (midnight). We reserve the right to close these vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Date: 15 July 2024
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to the Stroke Association Service Delivery Coach, the coordinator will work with the local Health and Social Care services to receive referrals and support stroke survivors and their carers. As a coordinator you will provide personalised information, advice and support with regular reviews throughout.
Key responsibilities will include:
· Working with the local Health and Social services to receive referrals to support stroke survivors and their careers
· Providing personalised information, advice and support to address any needs identified
· Completing Needs Assessments with stroke survivors and supporting them to develop a stroke recovery plan
· Providing regular reviews to support people in establishing and achieving their own personal goals.
About You
You will:
· Have a background in a caring and/or charity profession supporting people with disabilities
· Be able to demonstrate previous experience of working collaboratively with other organisations to achieve joint ambitions.
· Have experience of working with people who may have additional communication support needs
· Have the ability to use basic Microsoft system
This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.
To fulfil the role, you must be resident in the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further
information on the role.
Please submit your CV and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
About the Organisation
Stroke Association. Rebuilding lives after stroke.
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
We’re working to improve the diversity of our team. Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.
We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities.
Every five minutes, stroke destroys lives. Help us rebuild them and join our team.
In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Health, Health Care, Support Worker, Care Worker, Social Care Support Worker, Residential Support Worker, Relief Support Worker, Support Worker Disabilities, Day Centre Support Worker, Rehabilitation Support Worker, Night Support Worker, Stroke Support Worker, Disability, Disability Support, Stroke.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
The YoungMinds Parents Helpline provides parents and carers with life-changing information, advice and support, and we are looking for a Service Manager to join our incredible team. This is an exciting, challenging and critical role, which will lead and support the helpline team in delivering a safe, high-quality, culturally competent and inclusive service to thousands of parents/carers.
You will work closely with the helpline management team to ensure all helpline channels (including telephone, webchat and email) are adequately resourced, and advisers are providing high-quality support to parents/carers who have concerns for their child’s mental health. You will use helpline data and evaluation insight to respond to demand, identify key themes, make continuous improvements to service delivery, and contribute in the strategic shaping and implementation of service development plans.
You will ensure that the Parents Helpline team is accountable to the organisational Anti-racism, Justice, Equality, Diversity and Inclusion (AJEDI) action plan, and lead in ensuring that the service continues to increase cultural competency, accessibility and inclusivity, with a particular focus on supporting service users from Black and minoritised communities.
You will provide line management support to helpline team members including staff, regularly review policy, and ensure the helpline operates in accordance with organisational procedures. You will contribute to the review and development of helpline content, provide expert opinion and relevant information from the helpline to a variety of stakeholders, and represent the service at both internal and external events. You will be a Lead Safeguarding Officer for the organisation, and provide direct safeguarding support to the service when needed.
- proven experience of managing operational aspects of a helpline service that provides advice and guidance to service users
- experience of managing a staff team
- experience of delivering high-quality safeguarding work, and making referrals to statutory agencies as required
- demonstrable knowledge and understanding of how to promote diversity and inclusion within processes, services or teams
- understanding and awareness of AJEDI
This post is offered as a 12 month fixed term contract.
We welcome applications from Black and minoritised, LGBTQIA+ groups and those with disabilities, as they are currently under-represented.
We hope that you would like to join us at a very exciting stage of our growth and development. You’ll be joining a bright, dynamic team who have a passion for supporting our ambitions.
The client requests no contact from agencies or media sales.
HR Business Partner
(a charity committed to community transformation)
Permanent, part-time post, 20 hours per week (0.5FTE), inclusive of breaks
Salary: £21,850 per annum (if based in London add an additional £1,612 p.a.) for a 0.5FTE role
Hybrid: Some travel around the UK will also be required.
Are you a Human Resources practitioner looking for your next challenge, and passionate about building community and creating social change? We are looking for an HR Business Partner who can help develop our people and teams, supporting a positive culture built on our relationships, vision, and ethos.
Oasis exists to create healthy thriving communities and reduce exclusion, through a holistic approach to community development and social innovation. Our work is centred in local communities where we provide education; youth, children and families work; and community services. We are also working in reducing homelessness, the prevention of human trafficking, and the creation of the UK’s first secure school, Oasis Restore.
Oasis’ work and mission has grown rapidly in the last decade. We are looking to recruit a HR Business Partner to help us move into our next phase of growth and build the capacity of our Oasis Operations Team.
This is a new and integral position in our charity, so you will need solid employee relation experience and employment law knowledge, to advise managers confidently. Working as part of the established Operations Team, you will also input into finance and budgets, recruitment at senior levels, and developing our policies in line with our ethos and 9 Habits. It’s a bit of everything, which is what makes this role exciting and a great opportunity for someone who is eager to get hands-on experience in working on the People Strategy of a national charity. As part of the wider Oasis family you will be well supported; being able to work collaboratively with different teams and functions, as well as managing your own workload, is essential.
While we envisage the ideal candidate would have a relevant HR qualification, we recognise that as a people professional, a candidate may bring extensive experience, creativity, and wisdom in this field, instead. We are looking for applicants who demonstrate that they align with the Oasis ethos and values. So, if you are interested in this role but aren’t sure, please do contact us for a confidential discussion. We would love to hear from you!
For your expertise and commitment, Oasis can offer:
· A truly supportive network and family of staff in a motivating working environment.
· A non-contributory defined benefit pension scheme with 7% Employer contributions.
· 25 days annual leave (plus Bank Holiday), rising to 33 days over time (pro rata for part-time)
· A Cycle to Work scheme and eligibility to join a cashplan healthcare scheme.
· The opportunity to be part of a movement making positive change in communities.
For further information or to apply, please go to the Oasis UK charity website.
Completed applications should be returned by 9am Friday 2nd August 2024.
Final interviews will take place in London on Wednesday 14th August 2024. Please submit your CV and covering letter at your earliest convenience. In your covering letter, please answer the following three questions:
1. With all the HR opportunities available, what inspires you about this role and what is your motivation for applying with Oasis in particular?
2. Please give examples that demonstrate you have the personal qualities, experience, and skills required for this role. Please highlight your experience in previous HR roles, and detail examples of where you have been successful in making an impact in terms of developing people and advising management. You may not have equal experience in all areas (of a wide-ranging brief) so please highlight what you consider to be the areas of strength or particular experience that you’ve gained to date.
3. After researching the Oasis ethos and 9 Habits, do any of these stand out to you? How might you incorporate them in your daily work and practice?
We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers, please let us know. Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.
We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. The successful candidate will need to show proof of right to work in the UK.
Oasis supports Equal Opportunities. Registered Charity No. 1026487
The client requests no contact from agencies or media sales.
Thousands of vulnerable children pass through UK railway stations every day. Most of us wouldn’t even spot that they were in danger.
As Railway Children’s Community Engagement Worker (London), you will energise key stakeholders to come together to collectively keep vulnerable young people safe on the rail network. You will build and strengthen partnerships with – and between – the rail industry, British Transport Police (BTP) and others working locally with vulnerable young people in order to drive forward innovative approaches to contextual safeguarding.
As part of a dynamic team delivering the Safeguarding on Transport (ST) project, you will be responsible for developing our community engagement work in the London Area as well as supporting our wider UK programme. The role will require you to engage the public and work closely with British Transport Police, station staff and employees as well as local services in the area. You will support our innovative Safeguarding Action Groups that catalyse communities working in and around London’s stations to combine efforts and resources to keep people safe.
Your engaging manner, strong people skills and experience managing stakeholder relationships will ensure that you are able to help create a safer rail network that is actively seeking to look out for and protect vulnerable young people.
This is a London based role that will combine a blend of working from home with being out meeting members of the community across London - especially in and around some of London's busiest stations.
For further information about this post and working for Railway Children, including how to apply, please visit our website.
Railway Children is committed to safeguarding anyone who comes into contact with us and implements a range of policies to ensure only those suitable to work with vulnerable groups are employed.
Closing date: midday, 8th July 2024
Interviews:
first round – 17th July 2024 (online)
second round – 23rd July 2024 (in person)
The client requests no contact from agencies or media sales.
Administrative and IT Assistant
We are hiring for an Administrative and IT Assistant
The charity is an international movement, an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination.
Position: VAC0091 Administrative and IT Assistant
Hours: Full-time, 35 hours per week (flexible working available after probation period)
Location: London
Salary: £30,146.98 pa plus travel to work allowance up to £3,700 pa
Contract: Permanent
Benefits: Contributory Pension Scheme; Generous Travel to work Allowance 25 days annual leave plus 8 Bank Holidays per annum, Café discount.
Closing Date: 26th July 2024
About the Role
In brief, this role involves being the first point of contact for any IT related issues at Sunbury Court, in terms of reported issues from Presenters, Delegates, Customers or Staff. Assist personnel and delegates with Microsoft 365 request including the desktop suite & maintain the delegate devices held at ICO.
The role will also aid the ICO processes for visitors including Delegate Visa processes and documents needed by the Zones and Territories. Provide any further administrative support required.
About You
The successful candidate will have:
- A level or equivalent within an IT Discipline (A degree in computer science or equivalent).
- A broad technical knowledge of IT, PC’s/peripherals, and their architecture
- Good software and hardware troubleshooting skills
- Good knowledge Microsoft office Suites and core application suites
- Excellent communication and interpersonal skills
- Good customer facing skills.
- Good organisational skills, able to take a methodical approach to service issues.
- Ability to work under pressure to meet SLA's and remain calm in stressful situations.
- Ability to support mobile devices (Android & IOS)
- Strong administrative skills including use of Microsoft 365 suite.
- Empathy with the aims and ethos of the charity
You must be in sympathy with the aims and objectives of the organisation.
If you are a humanitarian at heart, motivated to work for and with the leader of a global Christian church and charity, we are keen to hear from you.
If you feel you have the necessary experience and would like to join the team, apply today! You will be redirected to the charity’s website where you will need to complete their online application process, please note CVs will not be accepted.
Other roles you may have experience with could include Admin, Administration, Administrator, IT, IT Administrator, IT Administrator, Administration IT Support, IT Support Officer, Admin and IT Support Officer, IT Coordinator, IT Helpdesk, IT Support, IT Support Officer. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Where will I be working?
Your role will be for a renowned not-for-profit company which cares for many historical monuments, buildings and places in and around the UK. Through those places, this organisation takes the rich history of England to 10 million visitors every year.
Your new role
As the Executive Assistant, by supporting the Director of Development, you will be playing a vital role in also looking after some of the greatest places in England so that they can be enjoyed today and for generations to come. You'll find it's a workplace like no other - taking you behind the scenes of these extraordinary sites and supporting you to share your ideas, inspire others and make a difference!!! What you'll need to succeed
- Experience of office organisation and administration, in a busy office, and at an executive level.
- Experience of working for a senior executive director.
- Experience of working with external stakeholders, including trustees, Non-Executive Directors and people of influence.
- Experience of supporting a director frequently travelling and working away from the main office.
- Experience of organising large meetings and conferences with a range of important and influential stakeholders.
Skills and knowledge required - Highly organised and able to prioritise workloads
- Knowledge of and awareness of the workings of a charity
- Excellent standard of written and spoken English, editing and proofreading skills
- Good computer skills, including the ability to use the full range of Microsoft Office applications, including Customer Relationship Management (CRM) systems
- The ability to write accurate and clear minutes
- The ability to prepare briefing materials
What you'll get in return
- Hybrid/remote working
- £19 - £21 per hour depending on experience
- Ongoing contract
- Flexible working
- Great networking and strong connections
- Immediate start
What you need to do now
This is an urgent role. Therefore, if your profile matches the requirements above, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
We are currently looking for a Communications and Engagement Business Manager to join the Foundation on a 12 month fixed term contract.
The Communications and Engagement Business Manager is there to provide project and business management support to enable the Communications and Engagement leadership team to focus on progressing the work of the business area and leading the wider team. The Business Manager is embedded in the team in order to fully understand priorities, goals and ambitions and help enable the leadership team to achieve them.
Key Resposibilities
- Build an in-depth knowledge of the Communication and Engagement’s leadership priorities in order to help support the business area’s work.
- Build an in-depth knowledge of partnerships and stakeholders.
- Project management and administration activities for Communication and Engagement’s projects, monitoring critical paths, milestones, taking on discrete areas of project work as appropriate and making decisions autonomously.
- Communicate and negotiate projects and liaise with the wider Foundation team and other stakeholders on behalf of the Executive Directors to enable projects and tasks to progress.
- Proactive diary management for the leadership of the Communication and Engagement Team in conjunction with other Business and Diary Managers where necessary.
- Keep track of the Foundation’s planning points and rhythms in order to manage leadership time and stakeholders.
- Agenda planning and setting for leadership and full team meetings, in partnership with the Executive Directors.
- Note taking and action monitoring of the above meetings, following up on completion of tasks when required.
- Liaise with the wider Business Area teams and other stakeholders on behalf of the Executive Directors to enable projects and tasks to progress.
- Management of the flow of information to other staff within the Foundation.
- Ad hoc desk research as required, collating information and giving recommendations based on the information gathered
- Proactively identify and deliver improvements to team processes and share these learnings with other business areas
- Provide administrative support, such as creating and formatting documents / slides, updating the CRM system, making travel arrangements and other tasks as required.
- Diary management cover for other business areas to cover absence within the team as necessary
- Line management of a Diary Administrator including coaching and development, motivation and end of year and mid year reviews.
Skills, Knowledge and Expertise
- Ability to solve problems under pressure
- Attention to detail
- The ability to make decisions based on knowledge of the business areas priorities
- Ability to absorb and summarize complex information
- Ability to plan ahead, anticipating issues before they arise
- Ability to change priorities whilst remaining calm and focussed
- The ability to work with initiative and at pace
- Curiosity and a proactive approach
- Strong time-management skills and the ability to organise and coordinate multiple projects at once
- Superb written and verbal communication skills
- Excellent relationship building skills
- Project Management experience
- Experience in partnership working across organisations and teams, in a complex organisation and liaising with a wide number of stakeholders
- Experience of improving business management processes
- Experience of diary management for multiple people
- Experience using the Microsoft Office Suite 365 and the ability to pick up new software quickly without training.
Benefits
- Up to 12% employer pension contribution.
- Annual personal development budget.
- Annual health and wellbeing personal allowance.
- Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
- Health and wellbeing programme that offers optional free yearly health check-ups.
- Support for healthy eating via fruit bowls and onsite lunch facilities.
- Agile working, flexible hours, and supportive IT Kit.
- Shower facilities and bike lock area.
- Generous annual leave (27 days + bank holidays)
- Subsidies for glasses
- Employee Assistance Programme