Design Jobs
Background to the role
The Good Food Institute Europe (GFI Europe) is at the forefront of the movement to transform meat production in order to solve some of the world’s biggest problems, from climate change and global hunger, to antibiotic resistance and animal suffering.
We work with scientists, businesses and policymakers to make plant-based and cultivated meat (grown directly from cells) delicious, affordable and accessible. Please check out the rest of our website, our 2023 Year in Review and our 2023 Europe Highlights blog post to find out more about who we are and what we do.
We are at an exciting stage in our growth and are looking for a Deputy Head of Operations (People) to manage our growing people operations team and projects.
How you will make a difference
Your role will enable inclusive, empowering and efficient people operations workflows at GFI Europe. Reporting to the Head of Operations, your work will fall under the following categories:
- Manage the People Operations function, including line managing two team members.
- Develop an inclusive, empowering and engaging People Operations strategy that ensures best practices around management principles, professional development, diversity, equity and inclusion, and other aspects of a healthy culture are adopted.
- Track team morale and culture by coordinating team engagement surveys and by listening to team members’ needs from when they join the organisation and all along their employee journey with us, taking steps where necessary to improve the employee experience.
- Be the main contact person for the GFI Europe team to discuss HR-related needs or concerns.
- Oversee solid HR management by:
- Ensuring GFI Europe’s compensation and benefits remain competitive.
- Creating and/or periodically reviewing and improving People Operations policies and addressing specific HR needs and requirements of our growing team.
- Being the point of contact with payroll and employment legal advisors across 7+ countries, ensuring our employment terms and conditions are up to date and that payroll and employment terms are correctly processed.
- Staying up to date with national laws impacting employment, benefits and other regulations to ensure we remain compliant across all regions.
- Procuring and overseeing the work of People Operations service providers and consultants where applicable.
- Enable a smooth experience across the employee lifecycle by:
- Positioning GFI Europe’s employer brand to keep attracting and retaining talent.
- Planning recruitment cycles in collaboration with the Operations team and other departments, and signing off on assessment design.
- Coordinating performance / probationary review cycles and where support is needed, providing coaching and counselling to team members and managers on matters related to performance.
- Ensuring learning & development budgets and activities meet the needs of the team and organisation.
- Perform other tasks as required as a member of our small, dynamic team.
Who we’re looking for
You must have:
- A passion for GFI’s philosophy and mission.
- Proven experience in managing smooth, inclusive and effective People Operations such as HR admin, recruitment, performance management, learning & development, etc.
- Ability to balance high-level responsibilities (management, strategy) with practical execution, and to prioritise what needs to be solved, by when and how.
- Excellent people skills: high emotional intelligence, the ability to listen deeply and communicate effectively, to build and maintain trust and to work well with colleagues and stakeholders across multiple cultures.
- A high degree of organisation and attention to detail: finding enjoyment in devising and managing effective processes, fixing problems, and ensuring accurate, high-quality administration.
- Compassionate people management style: proven line management experience and ability to get the best out of colleagues, ideally in a remote environment.
- Comfort with complex, often ambiguous workflows where you need to approach and problem-solve new challenges creatively.
- Commitment to DEI principles: applying a diversity, equity and inclusion lens to all People Operations workflows, and maintaining our welcoming and supportive culture.
- Expertise in HR, employment compliance and payroll management within at least one country in Europe.
- Tech savviness: comfort using various software tools and platforms in a remote workplace, and a willingness to learn new systems. Training and support will be provided.
- Language skills: ability to work effectively in English.
It would be an advantage to have some or all of the following attributes, but none of them are prerequisites, and we welcome applications from candidates without any or all of them:
- Coaching and mentoring experience
- Experience with international HR management (2+ countries). Familiarity with the following countries in particular would be an advantage: Belgium, France, Germany, the Netherlands, Spain or the UK.
- Experience with leading DEI initiatives in the workplace.
- The ability to work in European languages in addition to English.
We want the best people and we know that building a diverse, inclusive workplace leads to stronger, happier, more productive and resilient teams. We strongly encourage people of every ethnicity, orientation, age, gender, origin, socio-economic background, and ability to apply. Because we value a diverse workplace, we prioritise an inclusive culture absent of discrimination and harassment during the application process and after you join the team.
Benefits and the fine print
- Terms of employment: Full-time (38 hours/week), flexible working hours.
- Location: We can consider applicants based in Belgium, France, Germany, the Netherlands, Spain or the UK. This is a remote role, and you will be able to work from home, or we are happy to consider supporting costs for co-working to enable you to work from an office if you wish. The whole GFI Europe team aims to get together in person approximately twice per year for around 3-5 days at a time. Travel costs will be covered by GFI Europe within our travel policy.
- Salary and benefits: The salary and benefits package for all of our roles are researched and benchmarked based on similar nonprofit roles in the country/location of hire. For reference, full-time range (total amounts received in gross salary plus benefits including home-working allowance) would be for:
- The Netherlands: €58,320-€69,984 (range includes holiday pay specific for the Netherlands)
- Right to work requirements: The successful candidate must, by the start of the employment, have permission to work in the country where they are based, and to be able to travel within the EU.
- Application Deadline: 9 July 2024, 11.59pm CEST. We will get back to all candidates after that date, no matter the outcome of their application. You should expect to hear back from us within about a week after the deadline.
The client requests no contact from agencies or media sales.
Job summary:
Recently named Charity of the Year by Just Giving Awards 2022, we’re committed to moving further, faster to accelerate change for everyone affected by a brain tumour. Brain tumours kill more children and adults under 40 in the UK than any other cancer. We know that a cure can’t wait.
We are building a loyal and engaged community whose support will help us to fight brain tumours on all fronts; through research, support and campaigning, to save lives and improve quality of life.
We are looking for a high performing leader, who will be able to develop marketing strategies, manage a large marcomms team and offer strategic advice to senior management.
Who we’re looking for:
As the Head of Marketing, you will be responsible for developing The Brain Tumour Charity brand, devising new, and building on strong existing awareness campaigns and leading on capacity and marketing planning for integrated campaigns across The Charity.
You’ll help bring strategic thinking to the Marketing Team and be part of an Extended Leadership Team, balancing the needs of your own department with those of the wider mission and organisation whilst also supporting and developing your team.
You’ll oversee all branding activity to help us advance our mission and will be required to work closely with the fundraising and CX teams in The Charity to help deliver a sustainable model for funding and engagement.
You’ll be an experienced marketing professional with a good understanding of defining audience segmentations and building brand awareness, ideally within the health / research charity space.
Key accountabilities:
· Work with the Director of External Affairs and Strategy to develop and lead marketing activity for all parts of The Charity
· Manage design, copy and campaigns functions within the charity, including capacity planning and execution
· Build strong strategic relationships both inside and outside of the organisation, to form networks that will assist with the delivery our overall mission
· Develop and grow the brand with exciting new ideas that will meet our mission and raise our profile
· Work with the Extended Leadership Team to offer strategic advice to contribute to the wider direction of The Charity
· Stay current with legal and regulatory frameworks, including; Data Protection legislation and the Code of Fundraising Practice, to ensure that all campaigns comply with current best practice in the industry
You’ll be a great fit if:
We encourage you to apply to the role even if you do not meet all of the criteria.
Experience:
· Experience in audience scoping and segmentation
· Successful history of delivering brand and high profile integrated campaigns
· Delivering brand and marketing annual planning
· Budget management (multiple cost centres)
· 360 marketing experience (this role will manage marketing, creative and social/paid media teams)
· Implementing processes to plan and scheduling marketing capacity
Knowledge, Skills & Abilities:
· Brand and marketing expert—someone who can lead the marketing team to deliver against the objectives of our organisational strategy
· Solid understanding of brand positioning and its implementation across an organisation. Ideally will have worked on a brand re-fresh
· Has the ability to take the initiative and approach agencies/trustees for pro-bono work and can delve in and lead projects when needed but delegates effectively
*Please note that the responsibilities listed are not exhaustive and this job description may be subject to change as the role evolves over time.
What we’d like to give you:
You’ll be joining a collaborative, bold and innovative team of individuals who put our community first and are connected by a passion to make a real difference.
Location: While contracted to our office in Fleet, Hampshire, our team supports a blend of office and home working provided you have adequate broadband and IT capability, with an average of 2-3 days in the office each week.
Working hours: This role is 37.5 hours per week, with some out of hours working.
Benchmarked salary: £62,800 (dependent on level)
Our amazing benefits:
· 25 days annual leave (pro-rated for those who are part-time). Increases yearly with length of service
· Celebrate your work anniversary in true Charity style
· Occupational Sick Pay
· Hybrid working
· Flexible working
· Charity pension
· 1 day life leave per year to celebrate a special moment of your choice
· Wellbeing support including professional counselling
· A personalised on-boarding programme
· Cycle to Work Scheme
· Perkbox – our team discount portal
· Health care vouchers
*Some of these benefits are non-contractual and are subject to change
Diversity & Inclusion:
The Brain Tumour Charity is committed to promoting diversity and inclusion in all aspects of our organisation. We particularly welcome applications from individuals belonging to minority ethnic groups, LGBTQ+ communities, people with disabilities, and other underrepresented communities.
We strive to create a workplace that celebrates diversity and provides equal opportunities for all candidates and we encourage all individuals to apply even if they don’t meet all the criteria.
Eligibility to work:
Whilst we'd love to have you on board, we want to be upfront as we’d hate to waste your time applying for a role where we can’t take you on. At the moment, we're unable to offer visa sponsorship for any of our positions. We're currently seeking candidates who are already authorised to work in the UK without the need for sponsorship, who can remain on a permanent basis.
How to apply to our team:
Please apply by clicking the red ‘join our team’ button on our website, attaching your CV and a covering letter explaining why you want the role, what you would bring to the team and how your skillset and experience will enable us to make a real impact for those affected by brain tumours.
We are keen to ensure that our recruitment process is inclusive so if you’d find it beneficial to submit your application in a different format, please drop us a line at careers@ thebraintumourcharity. org.
Advert close date: 10 July 2024
First interview date and location: TBC over Zoom
Second interview date and location: TBC at our office in Fleet
The post holder will also:
· Contribute to achieving the objectives of The Brain Tumour Charity
· Live and breathe our values by being bold, collaborative and innovative, with a community-first approach to everything you do
· Undertake any additional and ad hoc tasks as required
· Participate in team meetings and other meetings as required
· Monitor and evaluate activities and provide written reports
· Represent The Charity at external events in a professional manner
· Work within an equal opportunities framework
· Adhere to all The Charity’s policies, procedures and working
· Ensure all records are held in compliance with GDPR, The Fundraising Regulator Code of Practice and The Brain Tumour Charity policies
We process your data in accordance with the Data Protection Act 2018 and the General Data Protection Regulation. For full details, please read our privacy policy for job applicants.
The client requests no contact from agencies or media sales.
Part of our Programmes and Delivery Directorate, all our Programme Trainers love working with our programme participants. They are the front line of our work, delivering a range of dynamic and engaging financial education programmes to young people, young adults and professionals in a variety of settings.
This is an outward facing role and will require significant travel to our delivery locations across the area to deliver face to face (and occasional virtual sessions) to varying groups of learners.
The client requests no contact from agencies or media sales.
Digital Fundraising Lead
6 month contract with the possibility of extension
£50,572 - £54,618 pa
City of London and we are a hybrid working organisation
This role is offered on a hybrid contract giving you the opportunity to also work from home three days a week.
Purpose of job:
Comic Relief is looking for a Digital Fundraising Lead to assume responsibility as the driving force behind our fundraising and engagement strategies. The Digital Fundraising/Marketing Lead is responsible for overseeing the Fundraising and Engagement strategies, planning and performance of our digital marketing channels, to deliver ambitious organisational objectives and fundraising growth targets. Comic Relief’s fundraising and public engagement is delivered primarily through it’s digital channels, and in this role you will lead the digital fundraising team and cross-organisational project teams in driving high performance across these channels, including web UX journey and optimisation, email communications and paid media campaigns to facilitate the delivery of over £18M income across Fundraising.
If you have experience in developing and executing digital marketing plans for fundraising campaigns, thrive on collaboration and enjoy working as part of multi-disciplinary project team to maximise fundraising income we’d love to hear from you.
Join us at the heart of Comic Relief's mission to create a just world, free from poverty. As Digital Fundraising Lead, you'll play a vital role in making that vision a reality. Come be a part of something special.
Key responsibilities:
· Lead the strategy setting and annual planning and budget setting for Comic Relief’s Digital Marketing & Fundraising, including building financial models, developing business cases, monitoring budgets and updating forecasts
· Manage and coach a team of digital fundraisers to execute fundraising, (acquisition and engagement), activity across our key digital channels to deliver against agreed plans and objectives across the entire Fundraising team, specifically focussed on the UK public audience: individuals and communities of individuals, including schools and workplaces
· Foster a culture of high performance and build organisational expertise through a test, learn and iterate approach where data, learning and insight is used to make informed decisions and actioned swiftly. Ensure knowledge is systematised and shared across the organisation for maximum impact
· Working as a lead within the Public Activation & Individual Giving team, work with the team and wider colleagues to ensure all digital communications our audiences receive and the digital experience they have, is appropriately targeted, designed and delivered in a way to maximise engagement and life time value
· Operate as a champion of digital innovation within the wider Fundraising team and organisation, proactively identifying, sourcing and helping to embed new technologies, ways of working and tools and approaches that drive digital marketing/fundraising performance and income generation. Where necessary, bring x-organisational project teams together to deliver digital marketing / fundraising change projects.
· Lead the management and performance management of our media agency to develop a digital media strategy that delivers against agreed KPI’s, working closely with the Paid Media Manager to continuously optimise and evaluate performance across the full suite of campaigns and always on activity plan
· Oversee the email marketing strategy, including oversight of critical email marketing tools and platforms, ensuring the effective management of audiences and messages, closely with the Senior Digital Fundraiser and Email Marketing Executive to continuously optimise and evaluate performance across the full suite of communications
· Play a lead role in working with stakeholders across the organisation to unify separate digital marketing activity (owned and earned) to ensure all Comic Relief efforts are working together to maximise effectiveness and efficiency
· Play a lead role in working with colleagues managing Comic Relief’s website and associated platforms to ensure they are optimised for User Experience and conversion to action across all agreed initiatives and activities
· Provide specific leadership in bringing the Fundraising, Technology and Data teams together to ensure our Digital Marketing and Fundraising strategies and plans are aligned with data and tech capabilities and priorities and oversee direct interventions to solve problems and mitigate risks to delivery and performance
Operate as primary point of contact with BBC Marketing specifically in relation to digital marketing strategies, including development of Red Nose Day web pages, supplying content and performance tracking
People Management
· Provide balanced, constructive feedback, undertake effective performance management to embed accountability and proactively support the professional development and growth of staff
· Proactively undertake business planning, prioritise activities and set clear and realistic objectives for the team and individuals based on capacity, expertise, and aspirations
· Maintain regular two-way communication and dialogue with staff, ensuring information is cascaded and escalated as needed
Person specification
Essential criteria
· Extensive experience of creating, implementing and optimising digital strategies and user journeys for the purposes of a sales or fundraising outcome
· Experience of delivering digital marketing activity or projects for a high-profile brand
· Experience of leading and working effectively in cross-functional digital project teams to deliver shared goals and objectives
· Proven experience of digital channel planning and performance tracking
· Experience of leading and working with a matrix of channel experts and multi-disciplined stakeholders
· Experience of budget management including setting detailed, annual and campaign planning budgets and strategies
· Analytical thinker with great communication skills that engage and inspire
· Management experience – managing and motivating a team effectively to achieve high quality outcomes
Desirable criteria
· Experience of working with CRM & associated systems to facilitate relational fundraising
· Specific experience working closely with Technology and Data teams in innovating and optimising conversion journeys, innovation and production development
· Effective relationship builder with the ability to proactively challenge and persuade senior stakeholders and partners
Perks and benefits:
· Flexible working hours
· Work from home option
· Wellness programs
· Employee Assistance Programme
· Enhanced maternity and paternity leave
· Paid emergency leave
· Sabbatical Opportunities
· Professional development
· Mentoring/coaching
· Paid volunteer days
· Payroll giving
· Team social events
· Extracurricular clubs
· Cycle to work scheme
· Free fruit
To apply please visit our website via the link and apply online.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Comic Relief we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Why work at Comic Relief
There are lots of good reasons to join us at Comic Relief. You can read more about our employee benefits, such as our commitment to flexible and hybrid working. We ask staff to come to the office twice a week, normally on agreed team days, so that we can do all those things that are difficult to do online. Our office is based in Whitechapel, London,
There are lots of opportunities to develop your skills and experience at Comic Relief, including opportunities to become a Mental Health First Aider or to participate in our Employee Network Groups that focus on making Comic Relief a more inclusive place to work.
Disability Confident employer
As part of the Disability Confident scheme, we take positive action by providing first-round interviews to candidates who have a registered disability, provided they meet the minimum criteria for the role, as demonstrated on their CV.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are recruiting for a Director of Operations to join a private international charitable foundation which seeks to support environmental recovery, supported by cultures and economies grounded in Earth lore, in line with their “breathe freely” ethos. As such they are committed to grants and other investments that are healing to the climate, to biodiversity, and to human cultural relations with the other-than-human. The foundation is currently based in a Hong Kong family office, with personnel in Hong Kong and the UK, as well as Cameroon, Brazil, Australia, Papua, and the US. This role is hybrid and candidate can choose to base in London or Hong Kong.
We are seeking a hands-on, seasoned, and globally-minded leader to serve as the foundation’s Director of Operations (DO) as the institution continues to evolve and develop other vehicles fit for its mission and activities.
Role
As Director of Operations, you will be a key member of the foundation’s leadership team jointly responsible for strategic planning and overall management of the institution to ensure organisational health and the fulfilment of the foundation’s mission. You will report to the Executive Director (ED).
Director of Operations Responsibilities
— The responsibilities of the Director of Operations will include, but are not limited to:
Finance
- Maintain best practice of internal and external controls and reporting according to accounting, audit and tax standards for international non-profits and foundations including segregation of duties, security and integrity of data and records, and approval protocols.
- Manage cashflow and liquidity requirements in coordination with the family office.
- With the ED, orchestrate an annual organisation-wide planning and budgeting process.
- Ensure effective expense control, tracking, reporting and forecasting.
- Oversee and upgrade as necessary accounting functions, policies, procedures, and systems (accounting, accounts payable, payroll, fixed assets, expense reporting)
Legal and Regulatory
- Coordinate with Grants Managers, the family office, and other professionals as appropriate, in regard to compliance, disbursements, and reporting of grants according to the standards of relevant jurisdiction(s).
- Ensure that all organisational policies, procedures and practice are compliant with applicable labour, employment, tax, immigration, and business registration laws and regulations in applicable countries or jurisdictions.
- Maintain and acquire as appropriate registrations, permits, and documentation in countries as required by foundation activities and/or employee or contractor location.
- Oversee all contracts and their compliance with appropriate regulations and laws.
People and Culture
- Ensure clarity, equity, and harmonisation of policies (HR, travel and expense), compensation and benefits for staff (employees and consultants) across geographies and tax and legal jurisdictions.
- Oversee policy and practice for personnel including recruitments, hires, orientation and on-boarding, terminations, probation, performance evaluations, human relations and conflict management.
- Foster an institutional culture of transparency, accountability, and collaboration while ensuring organisational effectiveness.
Grants Management Oversight
- With the ED and Programme team, oversee the full cycle of grant making including budgeting, projections, programmatic and compliance reviews, payments, grantee reporting and evaluation of outcomes.
- Support Grants Management System (GMS) Systems Administrators as needed, in identifying, prioritizing, and specifying new features and functionality for the GMS system.
Information Technology
- Strategically manage information systems and IT platforms to support this almost 100% virtual, globally spread out, and highly mobile organisation.
- Ensure core systems are robust, available, and accessible to staff in all locations as appropriate.
Risk Management
- Ensure appropriate and adequate insurance policy acquisition and management needed across the institution and oversee ongoing policy management for adequacy of coverage, renewals, and financial considerations (includes liability, worker’s compensation, travel etc. across geographic areas).
- Oversee health and safety policy and procedures across staff locations and during travel.
- Coordinate business continuity policies and procedures.
Staff Management and Mentorship
- The Director of Operations currently has oversight responsibilities for the following functions:
- Finance & Operations Manager
- Grants Manager team
- GMS System Administrators
- Human Relations Manager and International Accountant
- Manage relationships with outsourced tax, payroll processing, and legal resources in various jurisdictions.
- Evaluate and evolve staffing structure and skills to support institutional needs and priorities.
Other duties from time to time, as needed.
Subject to prevailing travel regulations and where the final candidate is located, this position may require periodic international travel to the United Kingdom and/or to Hong Kong.
Qualifications
— The successful Director of Operations candidate will likely reflect much of the following profile:
Essential
- Bachelor’s degree and preferably relevant graduate degree (MBA, MPA or equivalent) or comparable experience.
- At least 10 years senior management experience including international operations and finance responsibilities, with an international grantmaking foundation or non-profit organisation or equivalent. Previous COO, CFO, or equivalent experience desirable.
- International living and/or working experience including in the Global South; familiarity with the complexities of operating remotely and under different jurisdictions.
- Specific experience in leading through growth, infrastructure building, and/or change.
- Cross-cultural and cross-disciplinary in understanding and perspective, and proven ability to work collaboratively and effectively in a team of diverse roles, experiences and backgrounds.
- Experience building an inclusive intercultural environment where staff of all backgrounds and abilities can thrive.
- Extensive background in international operations, finance, grants management, and IT.
- Proven skills in systems and process design and implementation.
- Self-sufficient and comfortable working remotely.
- Hands on, with ability to operate tactically as well as think strategically.
- Strong organizational and time management skills with the ability to be flexible and re-prioritize as needs arise.
- Pleasant and effective communication skills, written and oral. (English is our working language.)
- Cross-cultural understanding and perspective, aware and appreciative of differing worldviews and the ability to communicate with and learn from the wide variety of people who comprise our grantees and staff.
Desired
- Fluency in a second language with preference for dominant languages of one of our working regions (e.g., French, Portuguese, Bahasa, Thai, Lao, Burmese).
- Knowledgeable about trends in technology, hardware, and software. Interested in taking advantage of new technologies that will help foundation staff be more productive and our work more effective.
- Willingness and ability to challenge the status quo creatively and productively
- Familiarity with investment concepts and strategy
- We have a preference for someone who can be based in Hong Kong but are happy to review any exceptional candidates.
Alongside this we will value applicants who are:
- Deeply committed to regenerative/ecological cultures and economies, preferably with experience of holistic/indigenous cosmologies.
- Humble, recognising humanity’s place amongst all living creatures on this one planet.
We pride ourselves on being diverse and inclusive.
TO APPLY FOR DIRECTOR OF OPERATIONS
Please submit a cover letter of interest outlining your relevant experience and financial requirements with a resume us. Review of credentials will begin immediately. We seek to have someone in place by August 2024.
The organisation does not maintain a website but will provide more detailed information on the foundation to qualified applicants.
Matching talents to fulfil roles in sustainability organizations, including nature conservation, holistic education and wellness in Asia and the U.K.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We are seeking an experienced fundraiser who is enthusiastic about helping us to achieve our ambition to scale by growing our income and supporters.
This is a new role, and the successful candidate will have the opportunity to shape our strategy across all funding streams. As a small charity, we are looking for someone that will bring extensive knowledge about fundraising and managing the operational aspects of the role, e.g. CRM management and compliance, to help us increase income and cultivate supporters.
This presents an exciting opportunity for a rising fundraising star to build on their experience and change the trajectory of many young people’s lives as you make your mark for a great cause.
Main duties and responsibilities:
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Develop, deliver and monitor the fundraising strategy for the Charity
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Establish a process for active stewardship
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Day to day management of income targets and ensuring a healthy pipeline
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Work with the CEO to ensure fundraising targets are met and manage an effective pipeline across different income streams: corporates, trusts & foundations and individual giving.
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Research and drive new opportunities for multi-year commitments from trusts and foundations
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Source and nurture corporate supporters – both corporate social responsibility (CSR) and sponsorship
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Work with the wider team to develop a consistent approach to our individual funding ask from alumni.
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Lead on the preparation and submission of high-quality, effective applications and report on grants awarded.
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Create a programme of cultivation events which nurture existing partnership relationships and underpin the creation of new ones.
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Oversee the development of inspiring digital content and collateral to attract new and retain funders and fundraisers to the charity.
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Ensure accurate record-keeping of corporate partnerships and relationships in our CRM system.
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Ensure that our work complies with fundraising best practice, GDPR and other relevant legislation.
Person specification
This role requires an ambitious, passionate and determined individual with outstanding written and verbal communication skills. You’ll be curious, inclusive, creative, flexible, resilient and have a collaborative working style with a proven ability to work as part of a small team.
You’ll have an excellent understanding of the English language and a keen eye for detail. You’ll flourish working to deadlines which you will meet because of your exceptional time management and organisational skills.
The ideal candidate will demonstrate
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At least three years fundraising management experience
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Evidence of alignment with our mission and commitment to equality, diversity and inclusion.
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Lived experience of disabling or marginalising barriers.
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A background in the Corporate and/or Trusts world.
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Experience of developing a fundraising strategy.
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Excellent planning and project management skills with the capability to switch/prioritise tasks quickly.
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Experience of writing compelling fundraising applications and funder proposals.
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A track record of securing multi-year, five-figure donations.
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Experience of monitoring and reporting against targets and strong budget management skills.
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A thorough knowledge of the relevant fundraising legislation, regulations and financial issues.
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Exceptional written and oral communication skills.
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Strong IT skills including an understanding of CRM systems.
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Self motivation with an ability to use your initiative.
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That they are resourceful, imaginative and full of creative ideas.
To advance the educational and professional prospects of black-heritage students so that society is an accurate reflection of the talent available.
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The client requests no contact from agencies or media sales.
BACKGROUND
Habitat for Humanity Great Britain (Habitat GB) is part of the international Habitat for Humanity network. We address housing poverty worldwide by partnering with communities and families to help them achieve their dreams of safe, decent housing.
Purpose of The role
We are seeking an experienced and enthusiastic Community Outreach Coordinator to join our growing, dynamic team. This role will support the development of a community hub attached to our charity retail “ReStore” in Romford—the first of its kind in the UK. Globally, over 1,000 ReStores operate with the mission of upcycling unwanted home materials to support low-income households and promote a circular economy.
Beyond being a retail space, our ReStore aims to become a community hub offering additional targeted activities and services to those most vulnerable to housing insecurity. Our pilot programme will focus on supporting women recovering from domestic abuse or trafficking. These women will access free essential goods from the store, and benefit from workshops and courses such as upholstery, upcycling, art therapy, employability, confidence-building, and practical life skills.
Main Responsibilities
We are looking for a self-motivated and enthusiastic individual to design and maintain all community outreach activities. The Community Outreach Coordinator will represent Habitat GB, working with the leadership team to develop and implement initiatives that increase the community hub’s visibility and impact.
This position will:
· Relationship Building: Cultivate and maintain relationships with collaborative partners in the housing support sector.
· Budget Preparation: Assist in preparing an annual budget for community outreach activities.
· Volunteer Management: Recruit, screen, and train volunteers.
· Event Coordination: Maintain a calendar of outreach activities, including community events, workshops, appearances, and other communication opportunities.
· Special Event Organisation: Organise special events, including donor and volunteer appreciation events, and fundraising initiatives.
· Proposal Development: Support the development of proposals for new initiatives.
· Performance Tracking: Track and report on outreach performance and impact.
· Safety and Compliance: Ensure events and activities comply with regulatory standards, manage risk, and ensure program safety and quality assurance.
· Additional Duties: Undertake additional responsibilities as assigned.
Person Specification
You will play a key role in developing and implementing community hub services and outreach efforts. You must have excellent interpersonal and communication skills, with the ability to adapt your approach to meet the needs of the people we support. This role is ideal for someone with a background in community outreach or social care, though we welcome applicants with relevant transferable experience and skills.
Skills and competencies:
The ideal candidate will possess:
- Experience of managing people or volunteers within a relevant sector.
- Skill in networking and liaising with specialist service providers or agencies to establish and improve service access for target groups, ideally within the housing support or related sector.
- Proven relationship-building skills to support collaboration and partnership activities.
- Understanding of the effects of trauma on people and how to work in a trauma-informed way.
- Good understanding of safeguarding practices in outreach work/social care and ability to work with confidentiality.
- Ability to effectively manage and, when designated, supervise diverse work activities.
- Ability to communicate and disseminate information effectively both verbally and in writing.
- Support for Habitat’s values and willingness to be a part of the Habitat GB team, contributing to an inclusive, kind and people-positive culture.
The role and responsibilities will be carried out in a way which reflects:
· Habitat GB’s commitment to safeguarding vulnerable adults and children in accordance with our Safeguarding Policy.
· A commitment to Habitat GB’s vision, mission, values and approach.
· A commitment to effective management of risk, by operating within the Charity’s code of conduct, policies, procedures, and controls and by carrying out the risk management and assurance responsibilities of the role as set out in relevant Policy and Procedures
This is not intended to be an exhaustive list. Job descriptions may be subject to change.
Flexibility
Habitat GB is seeking to rapidly expand its activities and impact to fight poverty across the world. This means that the organisation must be adaptable and flexible and have an ambitious, dynamic and flexible team. It is a requirement of the post holder to be flexible in terms of location (within reason), line management, and duties and responsibilities.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
Start your Habitat journey
We want the recruitment process to give you the opportunity to share your skills and experience, and to find out more about Habitat. You are welcome to get in touch and arrange an informal chat with a member of the team before submitting an application. To apply for the role, please send us your CV and a cover letter telling us about yourself, how you meet the person specification, and your motivation for applying – we don’t expect this to be more than two sides of A4.
The deadline for applications is 21 July 2024 (at 11:59 pm).
Interviews will take place online from the week beginning 29 July 2024. Selected candidates will be contacted to agree a suitable time for interview.
Please note that we do not reimburse any expenses incurred during interviews.
We’d prefer to hear directly from applicants – we won’t be working with third party recruiters on this role.
This post profile is not set in stone. It gives insight into the main purpose of the role, and expected responsibilities, but it might be reviewed in the future to meet the changing requirements of Habitat for Humanity GB – any changes will be made in discussion with the post-holder.
Habitat for Humanity requires that all employees take seriously their ethical responsibilities to safeguard our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of our code of conduct. The employment of this position will be subject to a satisfactory reference check and a Disclosure and Barring Service (DBS) check.
At Habitat for Humanity GB, we aim to build, develop and retain a talented workforce that represents a variety of backgrounds, skills and experiences. We welcome and actively encourage applications from anyone who feels they’d be a good fit for our organisation, regardless of race, religion, colour, age, sex, national origin, sexual orientation, gender identity, disability, neurodiversity or any other protected characteristics.
Unfortunately, because of high volume of applications we will not be able to contact unsuccessful applicants. If you haven’t heard from us within a month of the application deadline, please assume that your application has not been successful.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role represents a unique opportunity to use your digital and technological expertise within the world’s largest Christian microfinance organisation to serve the world’s poorest children.
Founded twenty years ago by World Vision, VisionFund lifts families out of poverty through the power of financial inclusion. With a heart for the most vulnerable and impoverished, our ambition is to increase our reach seven times in the next seven years, so that we serve 30 million children by 2030.
We are seeking a digital transformation expert with experience across data management, IT infrastructure and cyber security to lead the repositioning of our IT function, scaling capacities and opportunities across our 25 MFIs and beyond. For a servant-hearted leader with experience in financial services, this is a once in a lifetime opportunity to make a global impact for Jesus’ kingdom.
Carnelian have been appointed to lead the search for this individual. To begin a discussion, please complete the attached form and submit it to Carnelian Search.
The Head of Strategic Projects and Management (Maternity Cover) will be pivotal in the Strategic Management Department, which is a supportive and hard-working team playing a critical role in the organisation. This role involves leading strategic and project management efforts, along with reporting for the Foundation and Academy Trust, to ensure a unified approach to strategic and operational changes. The individual will conduct research to identify, propose, and lead specific projects that enhance the organisation’s development and operations. Additionally, they will spearhead the execution of the Academy Trust’s growth strategy as agreed upon.
Purpose of the role
The Head of Strategic Projects and Management (Maternity Cover) will play a key role in the Strategic Management Department. The postholder will lead strategic and project management and reporting for the Foundation and Academy Trust, ensuring that there is a coordinated approach to strategic and operational change. The postholder will lead research, identifying, proposing and leading specific projects which will enhance the organisation’s development, operations and reach. The postholder will also lead the delivery of the Academy Trust’s growth strategy in its agreed form.
Responsibilities
Strategic Development
- Identify, propose and lead strategic development opportunities for the organisation. Conduct sector research to ensure that the Foundation’s strategy is data and environment-informed. Keep abreast of political developments in relation to MAT growth and development and investigate emerging opportunities in the field. Produce feasibility studies for prospective longer-term growth and development options in line with the overall Foundation Strategy.
- Develop and maintain an organisational analysis, including undertaking and presenting research on potential joiner schools and strategic partners, such as for joint ventures and new initiatives. Champion the Foundation Office’s adoption of Microsoft Viva Goals and the Objectives and Key Results (OKR) framework across various leadership groups, leveraging the platform as a tool for collaboration and strategic planning. This includes the delivery of training workshops and either leading or overseeing regular check-ins. Monitor and track major projects across the Foundation, supporting colleagues where required with project management oversight, visibility of key activity and effective resource allocation. Roll out and then embed the new major projects approval process across Academy Trust schools, ensuring consistent usage of the documentation and a commitment to continuous improvements. Maintain an engagement plan designed to attract and secure new joiner schools and strategic partners. Review and refine joiner school and strategic partner criteria on an ongoing basis in response to internal and external drivers. In collaboration with the External Relations Department, develop marketing and communications collateral linked to both the departmental and growth strategy.
Project Management and Reporting
- Have oversight of and manage the methodology, quality assurance and compliance of major organisational projects, ensuring that these projects are well-planned and well-executed, with appropriate approval, resourcing and evaluation. With the support of others, embed effective reporting processes across the organisation so that the Foundation Executive Committee and governance Groups, Committees and Boards benefit from a comprehensive schedule of reported information.
Growth Projects
- Conduct growth research with a focus on the current educational and political climate, looking to the Department of Education and West Midlands Regional Directorate for changes and updates to relevant policy. In the event of an academy conversion, transfer, or merger, the postholder would also undertake the following duties: Convene and manage a project group comprised of representatives from the school, the Academy Trust and Birmingham City Council if appropriate. Manage all project documentation (including a comprehensive and regularly updated project plan, a register of risks and issues, an action tracker, project meeting notes, and reports to Trustees). Lead a thorough due diligence process. Support the incoming school to run a consultation process. Liaise with the Academy Trust’s legal advisers, Birmingham City Council, the DfE and other parties to bring about the completion of necessary land transfers, funding agreements, commercial transfer agreements and any required supplementary agreements. Manage the school’s integration into the Academy Trust’s operating model, ensuring that operational leads from relevant departments are kept informed of the project’s progress and issues and deliver any integration requirements. Act as a point of contact and support for operational leads, presenting issues and information arising from the due diligence process advising where actions are required. Develop and manage conversion budgets in collaboration with the Finance Department. Report to the appropriate board on project progress and risk mitigation.
2026 Foundation Strategy
- Prepare for the next iteration of the Foundation Strategy, supporting the Chief Executive Officer and Director of Strategic Management to research, write, communicate, refine, and then implement the strategy.
Leadership and Management
- Deputise for the Director of Strategic Management. Be accountable for the achievement of relevant objectives and associated key performance indicators set from the Foundation Strategy. As appropriate, represent the Foundation’s and Academy Trust’s interests in relevant internal and external fora. Play a full part in the life of the Foundation’s and Academy Trust’s communities and support its ethos. Be responsible for ensuring that relevant Foundation and Academy Trust policies are effectively implemented. Produce papers and report to appropriate Boards, Committees and Advisory Groups. Any other tasks which may be agreed from time to time with the post holder.
The post holder will be required to attend meetings (including evenings) and to travel off-site.
This job description reflects the current requirements of the post. As duties and responsibilities change and develop due to changes in organisational and other circumstances, so the actual duties and responsibilities will vary from the particulars of this job description. Job descriptions will be updated or amended from time to time to reflect such changes.
General responsibilities and duties
- To support the wider department which is comprised of Governance and Risk and Compliance in addition to Strategic Projects and Management, providing ongoing advice and guidance to schools within the Foundation and growing the reputation of the department.
- To develop a clear understanding of the Foundation’s vision, mission, and strategic aims and to actively support these.
- To remain up to date with the Foundation’s policies, procedures and code of conduct and always uphold these.
- To identify and undertake relevant training to enable continuing professional development, where resources allow.
- To prepare for and proactively engage in the performance review cycle with your line manager.
- To attend appropriate internal and external meetings, as directed by your line manager.
- To undertake such other duties as are agreed as being in keeping with the general nature of the job and its grade.
Person Specification
Knowledge and Experience
Essential
- Demonstrable experience of working in a project management environment within a complex organisational setting
- Knowledge of and experience in successfully applying recognised project management methodologies
- Experience of producing comprehensive research papers
- Experience of driving change and an ability to work on short and long term projects simultaneously to deliver against organisational objectives
Desirable
- Experience of working in an education environment
- Proven experience of delivering an academy conversion or transfer project to the desired outcome, on time and to budget
- Proven experience in the interpretation and application of legal advice
- Understanding of the educational landscape within Birmingham
Qualifications
Essential
Qualified to degree level with significant post qualification experience and in-depth professional knowledge acquired through experience
Evidence of continuing relevant professional and personal development
Competencies
Leader
- High expectations for all
- Collaborative spirit
- Vision
- Integrity
- Openness to learn
Leading
- Shaping the future
- Unlocking potential
- Ensuring impact
- Creating collective efficacy
- Contributing to Birmingham and beyond
General
- Highly developed written and verbal communication skills with substantial experience of writing succinct papers and documents and presenting information to senior stakeholders
- Strong attention to detail and ability to analyse complex data
- Numeracy and analytical skills sufficient to be able to manage budgets effectively
- Excellent relationship building skills, with the ability to harness collective strengths and work cross functionally to deliver success
- An excellent communicator, influential, credible, calm under pressure and able to deal effectively with a diverse range of issues
- Authoritative but diplomatic, willing to challenge constructively with strong influencing, persuading and negotiating skills
- Ability to work effectively with senior stakeholders and suppliers displaying confidence and gaining trust
- Politically astute and sensitive to the priorities and dynamics of a large educational organisation
- Self-motivated and able to use initiative to plan work effectively and prioritise tasks, staff and resources and work methodically under pressure
- A pragmatist with a positive and can-do attitude, willing to be hands on and understand the details where necessary
- Highly competent in using Microsoft Office applications
- Holding and articulating e a clear set of values and strong moral purpose that aligns with the Foundation’s mission An outstanding ambassador for the Foundation, displaying the Nolan principles of public life: selflessness, integrity, objectivity, accountability, openness, honesty and leadership
- Committed to safeguarding student safety
- Committed to equality, diversity and inclusion
- A customer focus, understanding a range of needs and delivering on those needs within the wider organisational priorities
- Ability to deliver at pace
The Schools of King Edward VI in Birmingham is an educational charity supporting twelve schools and is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants will be required to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS).
This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974 and covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent and spoken English is an essential requirement for this role.
CHARITY NUMBER: 529051
The client requests no contact from agencies or media sales.
Job Title: Hackney Service Engagement Lead
Salary: £20,800 - £26,000 - hours dependant
Working Hours: 28 – 35 hours per week (12 month contract)
Location: Hackney Borough Based with some home working
Benefits: NCT membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holiday (pro rata).
About us at the NCT
A lot of people know NCT for our antenatal classes, and we want to continue to support as many parents and families as we can to access evidence-based information. But we are also much more than this. We are a charity that campaigns on the issues that matter to parents. We run breastfeeding and infant feeding support, provided by specialist counsellors. We run thousands of free community activities and events across the UK, led by our fantastic volunteers and peers. And we support women and families facing specific challenges, such as social isolation, feeding difficulties or poor mental health.
Our Hackney Parent Support project is commissioned by Hackney Council, to offer infant feeding support across the region in both community and hospital settings and parenting courses for families throughout the Hackney region. The support is delivered by staff and volunteer peer supporters.
We are seeking a capable Service Engagement Lead to manage, coordinate and support both the Infant feeding and Parenting course projects. This role is split between being out in the community and working from home, it will include regular travel across the Hackney region (expenses will be reimbursed).
About the Role
Working closely with the Hackney Parent Support team, you will be responsible for the service engagement and promotion of our community-based services across Hackney. Some of the key responsibilities of the role include:
· Line managing the paid peer supporters within the Hackney staff team.
· Coordinating and maintaining the active social media and Infant Feeding Services website.
· Advertising volunteering opportunities across varying platforms including social media
· Provide clear guidance and information to potential volunteers on the roles, responsibilities and training requirements.
· Having a good working knowledge and understanding of the local demographics in the Hackney area and ensuring all support groups are accessible and inclusive.
· Ensure that data collection and feedback is collected in a timely manner in an inclusive way.
· Coordinate and deliver the Equipment Hire Service across the Borough.
You must have good communication skills and be able to build relationships and create a rapport with a wide range of people easily. This is a large project and covers multiple locations so you must be able to confidently prioritise your own work, be highly organised and able to work independently.
Being able to make decisions and respond appropriately to our staff, peer supporters and parents and other external stakeholders is essential, alongside good IT skills– including Outlook, Word and Excel – and you must have good attention to detail.
It is essential for this post that you undertake the training to become an NCT Breastfeeding Peer Supporter. This requires breastfeeding experience of at least 3 months. The training can be undertaken within your working hours. There will also be training on the EPEC (Empowering Parents, Empowering Communities course) provided by South London and Maudsley NHS Foundation Trust.
The role is 14 hours per week as is a job share, which will be predominantly Monday to Wednesday within the working day, however, will include occasional evening and weekends. This is a home-based role, however travel across Hackney will be required.
About you
· Can you work at pace and juggle a number of different priorities?
· Are you passionate about supporting families to reach their parenting goals and contribute to their positive wellbeing?
· Do you want to join an amazing Charity that supports parents across the UK?
· Would you like to be part of an amazing team of passionate staff?
If so, please read the job description attached and available on our website.
What we offer
We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support.
We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity.We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.
We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.
The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.
Please apply for the role via our careers page .You can Also find further details and information on our website.
Closing date: 07/07/2024 - 11.59pm
Interviews: Week beginning 08/07/2024.
Interview format: Virtual video call – flexible around your working day. The interviews will be a mixture of open and competency-based questions, you do not need to prepare anything in advance.
The client requests no contact from agencies or media sales.
Purpose of the Post
To ensure the development of a strategic communication, marketing, and engagement strategy for the Voluntary, Community and Social Enterprise (VCSE) sector within the Bradford District and Craven Health and Care Partnership. Emphasise and amplify the VCSE’s role in enhancing population health addressing health inequalities and fostering collaboration across the wider system. Lead the representation of the VCS Alliance, and wider VCSE sector, in strategic meetings across Bradford District and Craven. Develop and maintain relationships with a variety of stakeholders operating at grassroots and strategic levels, including Communications Leads at Community First Yorkshire, Public Health and the NHS.
Background
This is an exciting new opportunity to develop a strategic approach to VCSE voice and influence across the Bradford District and Craven Health and Care Partnership to support good population health and health inequality ambitions, specifically relating to healthy minds, healthy children and families and healthy communities. These are three of the five priorities for our Bradford District and Craven Health and Care Partnership.
Our Bradford District and Craven Health and Care Partnership, in collaboration with Bradford Council, NHS West Yorkshire Integrated Care Board and VCSE infrastructure support organisations, have commissioned a new transitional VCSE Activation Contract.
This contract will:
- Strengthen the Sector – through improving the capability of, and address weaknesses in, organisations that directly divert citizens from the statutory health and social care system.
- Activate the Voice and Influence of Citizens and the VCSE Sector to ensure insight and experience of diverse citizens and VCSE organisations inform and support activity which takes pressure off front line health and social care services.
- And will seek out the voices and insight of the most marginalised communities and those of the VCSE organisations that are working with and supporting those groups to achieve the outcome described above. This citizen voice is a key theme to how we make decisions across our place – Bradford District and Craven.
During this coming year we will work together as partners driven by our ethos to ‘Act as One’ to focus on our shared ambition of people living ‘happy, healthy at home’. Specifically taking pressure off front health and care front line services
Special conditions
As part of this role, you will be required to work and travel across the Bradford District and Craven. While the VCS Alliance supports hybrid working, there is an expectation that you will be based at the office for at least two days per week.
Benefits
28 days annual leave per year (Pro Rata) plus bank holidays, an additional day of leave for your birthday, Employee Assistance Programme, hybrid working, workplace pension, opportunities for professional development and free office parking.
Notes
All jobs are subject to change from time to time and this job description will be reviewed regularly. This post is subject to a 3-month probationary period and will be subject to a Basic Disclosure and Barring Service check. Applicants must be eligible to work in the United Kingdom.
This exciting role offers a fantastic opportunity for an aspiring and multi-talented individual to develop their career in a charity that is passionate about families with young children. We're looking for someone who is a natural communicator, who can use different social and creative media to get our message across to different stakeholders, whilst providing core administrative support to the team.
Home-Start Barnet (HSB) delivers personalised, early intervention programmes to families with young children, who have multiple needs and are struggling to cope with the challenges they face. Our trained volunteers provide the emotional support needed to prevent crisis and the practical tools to empower parents and carers to give their children the best start in life.
The Operations and Communications Administrator will proactively facilitate this work by being a central point of contact and by offering key administrative support across the organisation. They will be a self-starter, well organised and committed to the cause.
The role is based at our offices in Finchley, N3. We ideally require someone to be present in the office 5 days a week, but there can be flexibilty for the right candidate. This would suit someone who would like to work shorter days or around other commitments. We are a diverse workplace and we offer flexibility and accomodations for staff to ensure they can deliver their full potential. We have a welcoming and relaxed office environment, but also take pride in our professional standards.
Key responsibilities are to:
- Handle all incoming communications - phone, email and other communications
- Provide central administration support to the charity
- Support and build engagement across different social media channels
- Update content for HSB’s website
- Support and help organise training and events
Further details can be found in the Job Description.
The client requests no contact from agencies or media sales.
Job Title: Sales Assistant – Garden Room
Period: Permanent
Hours: 1 day per week (Wednesday – Friday), 7 hours excluding breaks, some weekends and evenings
Salary: £24,000 per year pro rata
Reports to: Retail Manager
Place of work: The Exchange, Erith DA8 1RA
How to apply: The application pack with details on how to apply is also available from the 'Join Staff Team' page on our website.
About the role
The Exchange is looking for an enthusiastic and hard-working Sales Assistant with a flair for customer service, and a passion for plants, craft and people. This is an exciting new opportunity to help support our Retail Manager in establishing The Garden Room as a vibrant, successful and welcoming space for retail, selling homeware and gifts; craft and garden supplies and tools; plants and plant care products; and some fashion, fragrance and cosmetics. The Garden Room acts as the main entrance into The Exchange, and so the Sales Assistant will be expected to be able to talk confidently about the wider organisation and its work. The space is also used for workshops, focusing on the interconnection between craft and gardens.
Principle Duties:
Please note: the ‘principal duties and responsibilities’ outlined below are not exhaustive. Other tasks and duties consistent with the role may be assigned.
- Sales: Maximise sales within our retail space, The Garden Room, by assisting with the day-to-day running of the shop, ensuring it is always well presented, welcoming and secure.
- Customer Service: Provide exceptional service to visitors and customers, providing information about The Garden Room and our retail offering as well as the organisation, its ethos, our programme and events.
- Plant Care: Basic care of the plants within The Garden Room and elsewhere in The Exchange.
- Ambassador: Be a positive ambassador of The Exchange, supporting the organisation and its work within the community.
Responsibilities:
- Provide excellent customer service in The Garden Room, answering queries and giving general assistance in a warm and friendly manner to ensure a positive visitor/customer experience, and to encourage repeat visits.
- Talk confidently about the wider work of The Exchange, including our history, ethos and our events/programme.
- Ensure the smooth operational running of The Garden Room.
- Till and cash handling, processing transactions on the till system, packaging and gift wrapping any purchases as required.
- Process online purchases by selecting stock, packing for postage and arranging dispatch.
- Inform customers about stock availability and gathering product feedback.
- Respond to email and in-person queries from customers in a timely and professional manner.
- Occasionally serve drinks and snacks from The Garden Room where we sell a small selection of chilled bottled and canned drinks for consumption on The Exchange premises.
- Manage stock levels, preventing theft, and keeping the store clean and organised.
- Ensure that available stock is visible and is visually appealing.
- Maintain stock levels and visual standards of the drinks and snacks available to purchase from The Garden Room.
- Provide basic care instructions to customers purchasing plants.
- Operate within rigorous H&S and security frameworks, including taking responsibility for opening and closing tills, and final retail space checks.
- Assist with general housekeeping duties as assigned.
Personal specification:
Essential:
- Friendly and approachable with excellent customer service and ‘front of house’ skills.
- Motivated with an eye for detail and a desire to achieve high standards.
- Confident, calm approach to working within a busy environment balancing multiple demands.
- Excellent communication, listening, diplomacy and problem-solving skills.
- Evidence of positive and effective working with colleagues to achieve shared objectives.
- High level of written and verbal English communication skills.
- Reliable and highly organised with initiative and strong time management efficiency.
- Ability to work occasional weekends and evenings dependent the needs of the operation.
- The right to live and work in the United Kingdom.
Desirable:
- Working in an arts and culture / community / heritage environment.
How to apply:
The application pack with details on how to apply is also available from the 'Join Staff Team' page on our website.
Deadline for applications: Sunday 14 July
Interviews scheduled for: Thursday 18 July
Our mission is to reinvigorate the Old Library in Erith as a community-built space and create a centre for craft, opportunity and local growth.
The client requests no contact from agencies or media sales.
The Charity
Kinship is the leading kinship care charity in England and Wales. We offer kinship carers financial, legal, practical and emotional support and understanding from the moment they need it, for as long as they need it. Our expert advice, information and guidance helps with complicated and stressful decisions that so many kinship families have to make. We are always there to support them through challenging times and celebrate the good.
Kinship carers are strong and determined. Together, they are powerful. We help them build communities of support and action by connecting families locally and across England and Wales.
About the Team
Kinship is in the third year of delivering the first national peer support service for kinship carers in England. We have created 145 peer support groups. We have supported and trained kinship carers to create and lead their groups in a way which meets their needs.
With a new contract from the Department for Education, we’re now entering a new phase of our service with a focus on:
- creating 90 new sustainable peer support groups in areas of most need over 21 months;
- sustaining and developing the current 145 existing groups; and
- providing support and help to build a sustainable and welcoming community for all peer support groups across England.
This role will mobilise, develop and innovate our existing offer into a new Peer Support Community Hub with the focus on supporting sustainability and building resilience of peer support groups and their leaders. You will support and build our Kinship peer support community.
You’ll work with group leaders to co-create and develop a central hub of accessible and useful resources to help them to sustain their groups, working with colleagues right across Kinship to promote consistent access to services and activities (training, programmes, information, advice and campaigns), building a joined-up user experience.
You’ll ensure we use data and insight to innovate the Hub and develop a strong thriving community of peer support group leaders.
About the role
The role of the Peer Community Innovation Lead is to oversee and take accountability for sustaining kinship peer support groups across England in priority areas as part of a new hub and spoke delivery model.
In this context, your team is the centralised ‘hub’ of the service, delivering an exciting programme of training, speakers, toolkits and resources to help peer support group leaders develop, build and sustain their group well. Your team will build and develop this ‘peer support community hub’. This will include annual in person celebrations.
Your team will make sure groups feel connected and supported, learn from each other and build a powerful and resilient peer community.
Managing a national team of three, you will develop a strategy and operational plan to build on and mobilise a new peer support community.
The type of person we’re looking for:
Dynamic and people-centred, this role is about innovating and developing a supportive community of peer support group leaders nationally in person and online. You’ll understand the power of relationships and be an excellent communicator. You’ll understand how communities hold their own power and your team will help unlock that. Innovation is key to the success of the Hub and you’ll ensure you’re using best practice and learning to develop it.
An excellent communicator, you’ll develop external specialist partnerships to support group sustainability. You’ll ensure through the National Peer Support Connector role that peer communities are connected and engaging with the new National Kinship Care Ambassador to share insight and best practice.
You’ll be comfortable with using digital technology and tools to build communities, relationships and develop resources.
Please note the closing date is the 8th July.
An ethical recruitment consultancy shaking up the not-for-profit sector. Recruiting without compromise and representing talent unapologetically.
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If you are seeking a new and exciting challenge then this could be the job you’ve been looking for!
An exciting opportunity has arisen at My Sisters’ House Women’s Centre for a Senior Fundraising and Communications Manager to join our small but extremely dynamic team. Working closely with the CEO, you will play a significant part in shaping the future of My Sisters' House and helping to deliver financially sustainable life-changing services for women, by women.
The client requests no contact from agencies or media sales.