Deputy Safeguarding Lead Jobs

Financial Support Line

This project is funded by the National Lottery Community Fund.  Please note that this post is only open to female applicants as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

The Financial Support Line provides one-off support and guidance to victims of domestic and economic abuse who are struggling to manage their money.  It provides a safe space for the victim-survivor to discuss their financial situation and allows them to prioritise issues and move forward with economic safety.

Economic abuse is a form of coercive and controlling behaviour. 95% of women who experience domestic abuse will experience economic abuse. It limits their choices and ability to access safety. This award-winning service is run by Money Advice Plus in partnership with Surviving Economic Abuse.

This is a rewarding role where you really can make a difference to women's lives.  You will help shape the way we operate the Financial Support Line, lead the team delivering the service, and provide line management support and direction.  You will also lead on training for our external stakeholders on use of the Economic Abuse Evidence Form and associated issues.

Alongside the Service Manager, and the Deputy Service Manager leading the Casework element of our work, you will play a key role in developing our services for this client group.

 Female Deputy Service Manager (3 years Fixed Term Contract)

Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act. 

ABOUT THE DEPUTY MANAGER ROLE 

This is an exciting new opportunity as we expand our services in the Luton area with a new service, we are looking for a Deputy Service Manager to play a vital role in leading and supporting the delivery of high-quality, trauma-informed services to residents and participants. Working alongside the Service Manager, you will help shape a psychologically informed environment that promotes recovery, rehabilitation, and reablement. This is a leadership role where you will empower and develop frontline staff, ensuring services meet and exceed expectations. 

This new service will provide a safe, secure, and nurturing environment for women facing sexual exploitation and substance dependency – a place they can truly call home. The service will engage with women who are sexually exploited and are facing homelessness due to multiple forms of exclusion, such as historical or ongoing abuse, involvement in the criminal justice system, mental health challenges, drug and/or alcohol dependency and who are engaging in survival sex or sex work, enduring high levels of violence and coercion.  These are women who often find themselves repeatedly going through the accommodation pathway and have exhausted all other available options.

Shift/Working Pattern: 37.5 hours per week, Shift patterns to be confirmed but may include Monday to Sunday working including evenings and bank holidays. You will also take part in our out of hours on call duty for managers. 

Salary: £27,200 

What are we looking for from a Deputy Service Manager?

• Due to the nature of this service and there being an occupational requirement, we are only able to employ female workers - the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.
• Experience of working with people of complex backgrounds and/or a good understanding of the sector, desirable is the understanding of the challenges the women face within this service
• Experience of working with and engaging with diverse groups of people from varying backgrounds
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
• Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system 

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

Keywords: Deputy Service Manager, Female Support Manager, Leadership in Social Care, Women's Support Services, Vulnerable Women Support, Luton Jobs, Social Care Jobs, Charity Jobs, Mental Health Support, Homelessness Support, Substance Misuse Support, Domestic Abuse Support, Criminal Justice Support, Rehabilitation Services, Recovery Worker, Social Interest Group, Full-Time Jobs, Support Worker Jobs, Women’s Housing, Housing Support Worker, Advocacy and Empowerment, Complex Needs Support, Community Support, Health and Social Care Jobs, Social Services Jobs, Outreach Worker, Safeguarding, Psychologically Informed Environments (PIE), Housing and Homelessness, Resettlement Support, Empowering Women, Not-for-Profit Jobs, Third Sector Jobs, Trauma-Informed Care, Female Leadership, Case Management, Managerial Role in Social Care, Women’s Refuge, Women's Service, Social Work Jobs.

Deputy Chief Executive 

Role: Deputy Chief Executive 
Salary: £64,452 FTE per annum starting salary 
Working hours: Full time (35 hours per week) - open to flexibility 
Location: Homebased with occasional travel to the Stockport office and frequent attendance at events and membership visits 
Contract: Permanent 
Reports to: Charity Chief Executive 
 
Do you believe in the transformative power of education to change people and society for the better? Would you like to help hundreds of education charities (students’ unions) be even more effective and impactful?
 
If so, our client are looking for a leader who can help develop and champion students’ unions so they can maximise and harness opportunities for their students. 
 
About The Charity 
 
They are a membership organisation that provides expertise, resources, programmes and collective buying to give students’ unions what they need to thrive. 
 
They offer support in several areas from managing a £45m purchasing consortium to drive great value for their members, to development activity, supporting the best potential in students’ unions. Whether it’s championing the sector, coordinating conferences and events or providing support to organisations in crisis, They strive to make a difference for all of their members.
 
About the role: 
 
The Deputy Chief Executive role is a critical leadership role for the Charity. They are looking for someone who has strong relationship management experience, the ability to deliver and implement ideas, confidence in navigating in the complex political arena as well as being flexible and reactive to the changing needs of the organisation’s membership. 
 
The role holder will deputise for the Charity Chief Executive providing strategic leadership and effective governance of the Charity, its Trading Arm, and all Shared Services.
 
The Deputy Chief Executive will oversee Union Development and Talent work to support students’ unions in line with the their Charity Strategy. They will also be responsible for supporting the strategic work around Equality, Diversity, and Inclusion. The Charity adopt a flexible approach to line management and project management. Other direct reporting lines and key projects will be agreed based on strengths and experience. For example, if the successful candidate has a strong commercial background, they may also be asked to line manage the Trading Support function.
 
This role is a fantastic opportunity to test your leadership skills in a national role where your work can have an impact on the effectiveness of a whole sector. 

They offer an inclusive work environment and a very good benefits package. They are a flexible employer and believe passionately in caring for their people. They committed to ensuring that their team reflects the diversity of the world and the student community they serve. 
 
How to Apply 

Please download the candidate pack for more information about the role. 
 
Key Dates 
 
Closing date: 12noon, Monday 10th March 2025 
Longlist interviews (remote): Monday 17th or Tuesday 18th March 2025 
Shortlist interviews (in person): Tuesday 25th March 2025 

REF-219 822

Ambitious, successful, professional, committed and friendly.  That describes us.  If it also describes you and you have a passion for fundraising, then we’re keen to hear from you... 

We have 600 volunteers supporting unrepresented litigants in the civil and family courts in England and Wales, helping over 50,000 times last year.  At a time when legal support is increasingly limited, we have a vision that no one should have to go to court alone.  To make this vision a reality we have a focused fundraising strategy to ensure the charity has the resources it needs.

We’re looking for a Deputy Head of Fundraising to join our team, and grow income from individuals, major donors, corporate supporters, trusts and events.  It’s a big ask but you won’t be doing this alone – you’ll be part of a small supportive team, working closely together to build on the firm foundations we already have in place.

We’re open to applications from experienced team leaders and Senior Fundraising Managers ready to step up into leading several income streams. 

Hope has been serving Teesside for over 30 years and has been at the forefront of community action and support in the region.

We are a vibrant Charity with vision and commitment to serve Teesside. The focus is people and all our services are provided with compassion and care.

Our services are ever evolving to meet the changing needs of our community. The main provision at present includes:

- Adult Education

- Information Advice & Guidance

- Digital Inclusion

- Community Cyber Cafe 

- Workshops 

- Crafts and Games Activities

The on-site Café provides a welcoming meeting place within the community and it is a hive of activity. It’s a safe place to meet up and a place of safety with no judgements or stigma.

The Charity is dynamic and the action is fast paced with no two days the same. We need someone with a caring approach, who has the ability to think strategically about the running of the organisation and the ability to work closely alongside our CEO and board. Our income stream is a mixture of contracts, grants and fundraising so we need you to get involved with all those aspects of the Charity.

We have exciting projects with significant growth prospects that need to be delivered and developed. It is a wonderful opportunity to help carry forward the work of The Hope with the local community.

In return you will receive:

A salary of £39k 

30 days plus bank holidays increasing over time to a maximum of 35

 We have free on-site parking, we are close to Middlesbrough bus station and a short walk from the train station.

If you would like to know more about the post and the team at The Hope Foundation, introduce yourself, we would love to hear from you. 

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

Here for You is Breast Cancer Now’s personalised referral route to all our services.

This new role is responsible for the management and development of the Here for You’s geographical expansion. This includes managing a small team which works to integrate our referral route into NHS Trusts and may include managing additional support officers in future.

We’re currently working with over 60 NHS Trusts in England but have ambitious plans to become UK-wide. Supporting the senior manager, personalised referrals, the post is responsible for targeting areas of high deprivation and high breast cancer incident rates. There’s significant internal and external collaboration and networking to ensure our services are offered to people diagnosed with breast cancer. This will involve contributing to cross-departmental meetings, working with NHS Trusts and cancer alliances and guiding the team to deliver excellent information and support.

About you

We’re looking for an enthusiastic person with strong team leadership skills, who has experience of working in a fast-paced, people-facing environment. The right candidate will be passionate about reaching more people with breast cancer by working closely with the NHS and healthcare providers. We’re looking for someone who can develop and manage a growing team, has excellent presentation skills and is willing to adapt and innovate. You’ll be a team player who understands the importance of co-production and thrives on motivating others through excellent interpersonal skills.

You’ll bring excellent verbal and written communication skills. You’ll be ambitious, organised and thrive on creating an inclusive work environment and working across multiple teams.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role can be based in either our London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now recruitment. 

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date 9.00am on Tuesday 11 March 2025

Interview date Thursday 20 and Friday 21 March 2025, online via Teams

This is a marvellous opportunity for an experienced leader and fundraiser to join Yes Futures at a critical juncture in its development. The details associated with this role are contained in the recruitment pack. 

Cardiff Students’ Union is looking for a forward-thinking and experienced leader to head our newly merged People and Governance team. This pivotal role requires a strategic mindset, a passion for supporting people, and a commitment to ensuring excellence in governance.

As the Head of People and Governance, you will lead a dynamic team that provides professional HR services and robust governance support to over 100 career staff, 600 student staff, and our trustees. You’ll have the opportunity to shape the future of our people and governance functions, streamline processes, and drive cultural and operational improvements.

This is an exciting opportunity to take on a leadership role in a progressive organisation, championing a people-focused approach while safeguarding governance excellence. If you’re ready to make a meaningful impact, apply today!

Reporting to the Deputy CEO, the Head of People and Governance will oversee the strategic and operational delivery of HR and governance services across the organisation.

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.

This post is an opportunity to join a dynamic, succesful charity providing a respected psychodynamic training for counsellors and psychotherapists, as well as a counselling service in Frome and beyond.

You will be a qualified psychodynamic counsellor or psychotherapist, with training or teaching experience. You will support the Head of Training and the teaching staff in the delivery of a high-quality, psychodynamic training service.

​Salary: £42,630 – 47,705 + £2,000 uplift + London Weighting if eligible
Hours: 35 hours per week
Location: Can be based in any of our four offices (London, Belfast, Cardiff, Glasgow) or from home. Occasional travel to London to meet the wider team will be required.

Who we are
The Fostering Network is the UK’s leading fostering charity and membership organisation, dedicated to empowering, enriching and supporting the relationships at the heart of the fostering community.

Who we are looking for
We are on the lookout for an experienced fostering social worker to participate in and to help lead our Practice function. You will be a proactive, effective communicator, with excellent interpersonal skills and experience of or a desire to oversee the practice of others. You will bring sound knowledge of fostering legislation and guidance and a range of experiences across fostering practice. If that sounds like you, we’d love to hear from you!

What you’ll be doing
The Senior Practice Consultant will provide line management to members of the Practice Team, whilst also contributing to the key services of Advice, Advocacy and Mediation, Training and Practice Consultancy Services.

The primary objectives of the role are:

1. Provide line management to a team of Practice Consultants, delivering practice services across the UK, line managing the delivery of exceptional practice advice, advocacy and mediation, learning and development and consultancy to enhance and improve fostering for all.
2. Contributing to the organisation’s income generation activities through the direct hands-on delivery of practice services.
3. Provide specialist input into the development of fostering policy and practice across the UK ensuring The Fostering Network maintains its role as a sector leader and continues to provide high quality support and advice to its members. 
4. Assist with the creation of The Fostering Networks’ publications portfolio. 
5. To act as a Deputy Designated Safeguarding Lead.
6. Work in collaboration with the Head of Membership and relevant wider stakeholders to build relationships, deliver our membership offer, exploring opportunities to enhance it and to incorporate our practice consultancy offer.

At this point, we hope you're feeling excited about the job description you’re reading. Even if you don't feel that you meet every single requirement, we still encourage you to apply.

What we can offer you

• 38 days leave (including bank holidays)
• A range of family friendly and fostering friendly leave options
• Flexible and hybrid working
• Enhanced maternity and adoption pay
• Enhanced sick pay
• 24/7 Employee Assistance Helpline
• Pension and life assurance
• Contribution to eye tests and lenses
• Season ticket loans

Our commitments to you
The Fostering Network is committed to equal opportunities and welcomes applications from all sections of the community and especially those from under-represented and minoritised backgrounds. All applications and hiring decisions will be considered on merit.

• If you identify as care experienced and meet the minimum criteria for the role, you will be guaranteed an interview under our commitment to the Care Leaver Covenant
• If you have a disability, please tell us what reasonable adjustments would support your participation in the recruitment process
• We are open to job-sharing arrangements for all roles, please indicate this in the application form if you are applying as part of a job share

Looking for more information?
For an informal conversation about the role, please contact Corrie Biddle UK Director of Practice and Innovation.

You can also find more information about us on our website.

Ready to apply?
To apply please email your completed application form to us. CVs will not be accepted.

Closing date: Monday 24th February  11.59pm
Shortlisting date: Tuesday 25th February
Interview date: Tuesday 4th March 
Interview location: London (Southwark) or remotely – to be confirmed.

We look forward to hearing from you!

The Fostering Network Registered office 87 Blackfriars Road, London SE1 8HA 
Registered charity in England and Wales 280852 and in Scotland SC039338 Registered in England and Wales as a limited company no. 1507277 
VAT Registration 231 6335 90

The Lead Manager will be responsible to the Trustees for:

• Maintaining and growing Ammerdown as a centre of refreshment, hospitality, peace and reconciliation where diversity and different identities are cherished. Engaging with guests in order to create a safe and positive environment.

• Working with the Trustees in developing the Ammerdown Centre, and community and in particular to refresh the strategy and business plan mindful of its spiritual heart as well as commercial potential.

• Further developing the Ammerdown Centre and community to provide opportunities for learning in a safe and inclusive environment where people of differing views and faiths can engage in dialogue and creativity.

• Creating opportunities to take forward the vision of the Ammerdown Centre and community through creating partnership and networking opportunities.

• Ensuring robust and effective management and performance of the organisation (staff, finance, committees etc.) Enabling a flexible and adaptive response to the changing business environment.

• Living and developing the ethos of the Ammerdown Centre and community both within the Centre and in external relationships.

Person Specification

A person with distinctive gifts of insight, creativity and leadership who will enable Ammerdown to continue to articulate its core values in ways that are financially and practically sustainable. A resilient individual, comfortable in both a rural setting and a busy working environment.

The Trustees are seeking a person who:

Spiritual Life

Whose spirituality is ecumenical and embraces the inclusive ethos of Ammerdown and the community.

Leadership

• Has the ability to inspire, equip, relate, and lead a team of people in offering hospitality to all guests.

• Has excellent interpersonal skills, and is attuned to work constructively, ecumenically and with those of other faiths and no faith.

• Has the ability to identify and develop untapped potential.

• Has a proven track record of creating community.

Management 

• Experience of managing and developing a team with mixed skills and experience, comprised of employed people and volunteers.

• Experience of management in a small to medium-sized organisation.

• Experience in creating and implementing a business plan. Experience of managing financial planning and budgeting.

Professional 

• Excellent presentational and IT skills.

• Experience of developing and delivering spiritual retreats, workshops, training, conferences and/or other events and activities that accord with the values of Ammerdown.

• Able to demonstrate a deep interest or experience in peace, justice and reconciliation in the contemporary world.

The successful candidate must be prepared to share in rostered overnight on-call responsibilities. Given the location of Ammerdown they will need access to a vehicle and a valid driving licence.

How to Apply

Please email us your cover letter and CV, which addresses the job specification by the 4th March 2025. 

All applicants will be asked to complete a diversity monitoring form upon receipt of the application.

Applicants should have the right to live and work in the United Kingdom. The post is subject to an enhanced DBS disclosure.

We envisage this post to be four days a week including occasional evenings and weekends. Flexible working hours can be arranged. Accommodation may be available.

Remuneration can be negotiated depending on experience.

This role description will be annually reviewed by the Trustees and the post holder.

Senior Advocate

Location: Birmingham
Contract Type: 1 Year Fixed Term Contract
Hours: 37 hours per week, working Monday to Friday.
Salary: £26,000 - £28,000 per annum depending on experience and level of qualification.

Place of work: Our clients accessible offices in Selly Oak. With the agreement of your line manager, you will use the office, home, and other suitable places to work from while ensuring you appropriately meet and engage with citizens and other relevant organisations.

About the organisation

They are an advocacy charity in the south Birmingham area. They make sure the voices of people with disabilities are heard and their rights are recognised. They empower people with disabilities to speak up for themselves or advocate on their behalf when needed.

Their values are:

Respect – They show care and concern to all people. They will not tell you what to do. You can say what you think and make your own choices.

They work together –They make changes happen by listening to and working with their citizens. When they work with others, all our voices are stronger.

Accessible – They understand that everyone is different. They work with people in ways and in places that are safe and easy for them.

What they are looking for

They are seeking a passionate and experienced Senior Advocate to join their team and support the delivery of high-quality advocacy services. You will play a pivotal role in empowering adults with learning disabilities to speak up for themselves, express their views, make their choices, and be valued as citizens.

This role will provide non-statutory advocacy to support citizens to work towards the outcomes they want, make their own decisions, and take control of their own lives.

You will support and develop a small team of Independent Advocates providing crisis, health, financial, social care advocacy. You will manage your own case load and be the Deputy Safeguarding Lead. Additionally, you will support citizens to access self-advocacy, peer, and group advocacy as well as training, workshops, groups and activities and work with colleagues across the charity to do the same.

About the person

You will have:

• Previous experience of working as an Advocate.
• Excellent communication and interpersonal skills.
• Strong organisational and planning skills.
• Previous experience of line managing staff is desirable.
• Ability to adapt your communication depending on the needs of the audience.
• High degree of computer literacy, with experience of using Microsoft Office packages and CRM, Charity Log preferred.
• Ability to work collaboratively with a diverse group of people.
• Passionate about the mission and vision of the charity.

This role will require an Enhanced DBS check.

What they offer

They offer hybrid and flexible working, including the opportunity to work compressed hours and if required term-time only options. They also offer a generous holiday allowance which increases with service, and pension contributions.

Equal Opportunities

They are an equal opportunities employer and welcome applications from all sections of the community and people of all ethnicities and backgrounds, including people with disabilities.

They are dedicated to creating a workforce that is a true reflection of the communities they serve. If you are disabled, have the skills, and or the experience to do the job, then they would love to meet you for an interview.

You may also have experience in the following roles: Independent Advocate, Advocacy Officer, Advocacy Manager, Mental Health Advocate, Social Care Advocate, Citizen Advocate, Caseworker, Support Worker, Community Engagement Officer, Welfare Rights Officer, Policy and Advocacy Coordinator, Volunteer Coordinator, Disability Support Worker, or similar positions, etc.

REF-219 552

Role Summary

The Head of Apprenticeship Operations and Delivery sits at the heart of Ada’s apprenticeship programmes. They are responsible for the operational delivery of Ada’a apprenticeships across all sites, leading a cross-regional team to manage and deliver the compliant systems and processes required for exceptional apprenticeships, and oversee communications and support functions. The role is centred on the apprentices’ and employers’ experience and works closely with Ada’s central operations team.

Key Responsibilities and Accountabilities

• Leadership of apprenticeship operations: Lead on all operational matters, including leading and line managing the delivery and compliance staff. This includes: recruiting and inducting team members; holding 1:1s; setting objectives; setting priorities; reporting on key metrics; and identifying and recommending improvements.
• Systems: Lead on ensuring the systems and processes necessary for degree apprenticeship delivery are in place, collaborating with the central data and impact teams to transition to a new CRM and learner record management system.
• Enrolment and onboarding: Manage the process for the admissions, enrolment and onboarding of apprentices, and work with the Apprenticeship Partnerships team on the onboarding of new employers.
• Delivery logistics: Enable effective delivery of apprenticeship training, working through the team to ensure the smooth running of induction and delivery weeks. This includes liaising with site staff, teaching colleagues and skills coaches, and managing logistics for in person delivery.
• Apprenticeship compliance: Work with the team to ensure that Ada’s programmes are compliant with the latest funding rules, including:
• The collection and storage of necessary documentation during enrolment
• Management of the online Apprenticeship Service
• Establishment and maintenance of compliant templates for training plans and apprenticeship agreements
• Quality Assurance of data collected for submission to the Individualised Learner Record (ILR)
• Monitoring of work output of other apprenticeship teams to ensure compliance E.g in setting training plans and establishing off the job hours.
• Apprenticeship funding: Work in partnership with the Finance Team on the planning and reconciliation of apprenticeship funding
• Apprentice enquiries: Deliver an efficient system to manage apprentice enquiries, allowing them to be dealt with in a timely manner and delivering excellent customer service.
• Communications to apprentices: Oversee cohort wide communication of programme information, ensuring apprentices are equipped with clear and timely details about their courses, including but not limited to apprentice handbooks, delivery dates, venue details and how to access support.
• Data and reporting: Ensure effective apprenticeship data management, and work closely with the Impact and Information team to ensure that all data reporting is integrated into Ada's core online systems wherever possible
• The apprentice experience: Place the apprentices’ experience at the heart of operational delivery, ensuring the delivery of excellent customer service, and taking into account the needs of Ada’s apprentices at each stage of their journey.
• Health, safety and wellbeing: The Apprenticeship Operations team has a shared responsibility with the other teams within apprenticeships to ensure the health, safety and wellbeing of apprentices. You will collaborate with other colleagues, in particular the central college operations team (including site managers), the college safeguarding team (Designated Safeguarding Lead (DSL) and deputy DLSs), and skills coach team, to ensure the highest standards of provision and support, in the areas of: first aid provision, risk assessment, safeguarding of learners, fire safety, and wellbeing support. 

PERSON SPECIFICATION

The ideal candidate will be a highly organised and experienced individual with a proven track record in learner management and a strong commitment to delivering exceptional learner experiences.

The full details of the Essential and Desirable Criteria are outlined in the accompanying Job Description

Safeguarding

Ada, National College for Digital Skill is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment. The successful candidate will be required to have an Enhanced Disclosure and Barring Service (DBS) check and references will be sought from previous employers prior to commencing employment. Other related pre-employment checks appropriate to the post will also be carried out.

We care about equity, diversity and inclusion

Ada. National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths.

Applicants with disabilities

Ada is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If you have special needs in relation to your application please contact us.

Sponsorship

Sadly, we are unable to offer sponsorship for this role so can only accept applications from candidates who have the legal right to work and remain in the United Kingdom.

Job Title: Service Manager

Location: Derby
Salary: £39,444 per annum
Contract type: Full time, Permanent

Hours: 37.5 hours per week with a requirement to particiapte in the out of hours on-call on a rota basis

We are recruiting for a Service Manager who is passionate about supporting survivors who are impacted by domestic abuse and other gender-based crimes. This is a multifaceted, fast paced, and exciting role where you will join our team in Derby to lead on the delivery and development of high-quality refuge and outreach services for survivors of domestic abuse and other gender-based crimes. 

The post holder will provide line management and high-quality support to the direct reports in line with Refuge’s policies and procedures. This will include providing supervision on complex and high-risk cases, overseeing operational emergencies, and ensuring high standards of casework. The Service Manager will lead on the delivery of the multiagency aspect of work, working jointly with the Refuge teams and wider stakeholders to deliver best services to the survivors. 

Candidates must have proven experience of providing direct emotional and practical support to vulnerable people, managing, and motivating staff, managing casework as well as working within multiagency setting.  In addition, you must have an excellent knowledge of domestic abuse and other gender-based violence and its impact on survivors.  You will have knowledge of relevant Criminal and Civil law legislation, as well as Housing and Health and Safety legislation.

As part of this role, you will be required to participate in an out-of-hours on call rota.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 17 March 2025

Interview Date: 25 and 26 March 2025