Deputy Manager Jobs

At Ambitious about Autism, we're currently looking for an Office Manager to join our team at TreeHouse School.

You'll provide high quality administrative and reception support to TreeHouse School, overseeing the running of the front office and acting as a central information point for staff, parents and visitors.

Some key duties will include:

• Managing the stationery budget and ordering supplies for the school
• Line management of the Receptionist
• Arranging meeting room bookings
• Managing the team's annual leave

We are looking for someone who has:

• Strong administrative and reception experience
• Excellent IT skills
• Excellent interpersonal skills at all levels via telephone and written communication
• Experience of using your own initiative to plan and manage your own workload

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Job Title: People Data and Reward Manager

Location: London/Hybrid with a requirement to occasionally work from our head office in Vauxhall, London
Salary: £56,000 per annum (Inclusive of £3,000 London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Full Time, Permanent

Hours: 37.5 hours per week

This is an opportunity to join Refuge as the People Data and Reward Manager. 

Refuge is the largest domestic abuse organisation in the UK. On any given day our services support thousands of women and their children, helping them to overcome the physical, emotional, financial and logistical impacts of abuse and rebuild their lives.
 
Do you have payroll management experience, including working with a payroll bureau? Have you worked with and developed HR systems including building reports? Do you have experience of supporting reward strategies? If so, this is an exciting opportunity to join our People & Culture team, managing the People Data and Reward function. 
To be successful in this role, you will have proven experience of running a payroll function, including pensions and employee benefits. You will have experience in pay modelling and advising on pay policy and processes. You will also have a key eye for detail, analysing data and creating reports. 

You will be rewarded not only through a competitive pay and reward package, but through the ability to grow and develop alongside hundreds of inspiring colleagues at all levels across Refuge dedicated to the important work that we do.

Closing Date: 09:00am 10 February 2025

Interview Date: 17 February 2025 (Remotely, between 10:00am and 6:00pm)

Deputy Shop Manager 
Leeds, West Yorkshire  

Part time, 30 hours per week  

We are committed to paying the Real Living Wage. 

 
About Us 

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer. 

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships. 

 
The Benefits 

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more. 

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Deputy Shop Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.

 
The Role 
 
As Deputy Shop Manager in Leeds, you will manage the day-to-day operation of the shop in the absence of the Shop Manager, including managing a team of volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures. You will lead by example and ensure that volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond. 

You will need to be committed to creating a welcoming professional atmosphere and demonstrating the values of Yorkshire Cancer Research. You will also be a passionate and enthusiastic ambassador for the charity and its work. 

Specifically, you will: 

• Play an active part in running our shop in Leeds, supporting the Shop Manager in implementing processes and ways of working.

• Provide cover for days off, holidays and sickness as required, with possible occasional travel to other shops to provide support if needed by the charity. 

• Support the Shop Manager to maximise the income and profit of the shop through active stock management, replenishment, and rotation. 

• Manage a team of well-trained volunteers in the absence of the Shop Manager and take every effort to create a positive retail environment. 

• Support the Shop Manager to ensure accurate accounting and handling of assets (items donated and money received). 

• Support the Shop Manager to ensure accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes. 

• Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters. 

 
About You 

To be considered for this role, you will need: 

• To ideally be educated to GCSE level or equivalent but not essential.

• Experience of managing people/volunteers including recruitment and development.

• To be highly organised with good time management skills.

• To be able to prioritise workload and meet deadlines.

• To be able to use own initiative.

• To be resilient and adaptable to change. 

• To have good planning, guiding and motivation skills to successfully achieve targeted income is desirable.

• A willingness and ability to occasionally travel across the Yorkshire region as needed for training sessions and team meetings. 

• A willingness and ability to safely lone work. 

• A willingness to complete our pre-employment checks (to be undertaken once the role is offered and accepted) which include: 

• A check on your employment history, by seeking two references

• A check on your eligibility to work in the UK as per the Immigration, Asylum and Nationality Act 2006 

• A DBS check at enhanced level 

Please note, this role is not eligible for a visa sponsorship. 

Application 

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 17 February 2025. Please read our privacy notice before applying. 

Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity. 

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.

Coin Street Nursery has a fantastic opportunity for a Deputy Operations Manager, to join our friendly and committed team, where you’ll will be part of the first-class nursery management and ideally be familiar with working in a similar setting, though this is not essential.

You will be working in a busy nursery office and will provide proactive management of our occupancy across our childcare provision, monitor income and expenditure to ensure we deliver against our agreed budgets. You will be the first point of contact for families interested in our provision and work with colleagues to ensure onboarding of new families is seamless.

The Nursery team works in collaboration with the Family & Children’s Centre, this role is crucial in providing organisational support and line managing two Data Outreach Officers. 

We are looking for a deputy manager who can demonstrate the following:
•    Proven administration and customer service experience
•    Financially literate, with an ability to understand, monitor and meet budgets
•    And ideally experience in managing and allocating resources (for example staffing rotas, budget allocations, stock control. 

What We Do

We provide the opportunities and spaces for people to lead their own change.

Our activities are wide and far reaching. From giving families and children the best start in life through our childcare and family support, to creating and maintaining high quality live, work and play spaces on land which we own.

We promote enterprise, creativity and lifelong learning whether that’s through providing employment, volunteering opportunities, nurturing enterprise or delivering programmes and activities.  We provide housing that supports our community; we champion co-operative housing and influence local and national housing policy.

From sports and dance to healthy eating and gardening, we offer a range of facilities and activities accessible to everyone to support health and wellbeing in our community.

Extras

In return, we can offer you:
•    35 days’ annual leave (including bank holidays) pro rata for part time staff (increases with length of service)
•    8% contributory pension scheme (5% employer contribution, 3% employee contribution)
•    Health and wellbeing support, including online mental health therapy sessions
•    Free gym membership at Colombo, annual flu jabs
•    Commitment to training and development

Contract

Full time, 35 hours per week, permanent

Shift rota basis working either 7:45am- 3:45pm, 8:30am-4:30pm, 9am – 5pm and 10am-6pm

Salary

£38,300 per annum

Closing Date

Please send your application by midnight on 16 February 2025. 

Successful candidates will be required to undertake an Enhanced DBS check. 

The Friends of Moorfields is a registered charity supporting the patients and staff at Moorfields Eye Hospital, a world centre of excellence for the specialist treatment of eye diseases.

The Friends provide a range of services to support the work of the hospital by managing the volunteer service, hospital shop and patient information hub. 

The Position

The Shop Manager is an essential role, responsible for day-to-day management of the Friends shop at Moorfields City Road, including customer service, stock control and cash management.

The post-holder will be an all-rounder; someone who is comfortable working on their own initiative, is well organised, numerate, and who enjoys the challenges of supporting a small and friendly team. They will be supported to grow and develop in this role, through an active approach to training and development, and through a positive and empowering working environment.

Key Accountabilities:

1. Manage Shop Sales and Customer Service

2. Manage Stock, including annual stocktake

3. Manage cash flow and budget control

4. Develop and promote the shop as central source of information about ‘The Friends’.

Help on Your Doorstep (HOYD) is at an exciting point in our journey. Since 2009, we have been supporting residents in Islington to overcome challenges and thrive in their communities. Now, we are seeking a Deputy Chief Executive (DCE) to lead and inspire our services, working closely with our Chief Executive to drive strategic growth and innovation.

About the Role

As our Deputy Chief Executive, you will:

• Lead operational and strategic initiatives to ensure high-quality service delivery.
• Manage and support service teams, fostering collaboration and innovation.
• Drive income generation, develop partnerships, and strengthen funding streams.
• Ensure compliance with all regulatory standards.

This is a hands-on leadership role, requiring a balance of strategic oversight and operational expertise.

What We're Looking For

• Significant experience in senior leadership, particularly in voluntary or public sectors.
• A proven track record of strategic planning, income generation, and managing diverse teams.
• Deep understanding of the challenges faced by communities experiencing deprivation.
• Strong financial acumen, communication skills, and a passion for social justice.

Why Join Us?

At HOYD, we are rooted in the communities we serve, driven by values of empowerment and inclusivity. Joining us means leading meaningful change and shaping the future of our services to meet evolving community needs.

Deputy Chief Executive 

Salary: £49,045 to £60,274 
Location: Hybrid with an assumption of work from Dunelm House, DH13AN as necessary 
Contract: Permanent 35 hours a week full time 
Benefits: 30 days annual leave, 8 bank holidays and 4 closure days over the Winter break, 6% employer pension contribution, 28-hour week over 10 week summer vacation period and non-contributory membership to HSF scheme.

Are you interested in being the Deputy Chief Executive of an ambitious, values-led charity working to ensure students  have the best possible experience? If so, our client looking for a leader who believes in the power of education to change people and society, with a strong track record in building alliances, leading people, managing quality outcomes, creating opportunities and making change.

About The Organisation

They are a student-led and student-inspired organisation with hundreds of volunteers and elected student leaders, supported by a team of professional staff. They are driven by the decisions and opinions of students and each year they elect a team of student Sabbatical Officers, who are responsible for supporting and representing students interests in various aspects of campus life.

They are a charity who exist as a separate organisation and their charitable governance is overseen by a Board of Trustees made up of both student and external volunteers who contribute their expertise and experience to ensuring they are a well-run organisation.

They’ve committed to a four-year plan focused on bringing students across Durham together, building confidence in the purpose and value of the Union, and tackling the big issues that hold students back. The strategy has emerged from listening to students talk and inviting their input on the challenges they have faced over the last few years, what matters to them, and what they need from their students’ union.

They have recently undergone changes to their elected student leadership structure and the make up of their leadership team, making it a very exciting times for the new Deputy Chief Executive to help shape their future for students.

About the role: 

The Deputy Chief Executive role is a brand new role created through some of the recent changes to their leadership team. The role holder will work across the Union to advance the students’ union’s mission to be the champion of students at the University, leading student-facing services including independent advice, support for student-led sports clubs, societies and interest groups, and democratic services.

Their new Deputy Chief Executive will be responsible for the performance, development and sustainability of the professional staff team and volunteers. They will lead effective and efficient services, and both model and inspire behaviours consistent to their values. This role will also provide advice and make recommendations to student leaders, the Chief Executive and the Trustee Board on policy development within their area of responsibility, support the Chief Executive with policy and strategy development, and create and maintain productive relationships with their Students’ Union partners across the University, the North East of England, and the voluntary and students’ union sectors.

They’re looking for a good combination of skills and experiences, but they do not expect you to have all of the ones they’ve outlined in the job pack, nor do they expect you to be equally confident or strong in all of them.

They expect that all of their volunteers and staff behave in line with their principles that they champion students, they are proud of Durham and they make the future better.

They expect their values and your values to complement each other with ours being: 

• They value care and responsibility, because thier students matter more to them than anything. 
• They value imagination and collectivism, because they’re grounded in their distinctive collegiate community. 
• They value ambition and optimism, because they believe their students can – and do – change the world.

They offer an inclusive work environment and a very good overall benefits package. They’re a flexible employer and believe passionately in caring for their people. They’re also committed to ensuring that their team reflects the diversity of the world and the student community they serve. They respect everyone’s individual identity and celebrate difference and particularly welcome applications from candidates from Global Majority backgrounds and those who are disabled. They offer a guaranteed interview for candidates who are disabled and who meet all the main criteria.

How to Apply

Please download the candidate pack for more information about the role.

Key Dates

Closing date: 5pm, Friday 28th February 2025 
Longlist interviews (remote): Monday 17th March 2025 
Shortlist interviews (in person): Tuesday 25th March 2025 

REF-219515

Role: Service Manager

Hours: Full Time

Salary: £37,000

Location: Buckinghamshire

Who we are

United Response is a leading national charity providing support to young people and adults with learning disabilities and mental health needs. We believe in championing the right of disabled people to live, work, socialise and participate in the community, free of discrimination and unnecessary boundaries.

Making it happen- your Role

We have a fantastic opportunity for an experienced Service Manager to come and join our Buckinghamshire supported living services, and further develop United Response’s reputation as an outstanding provider within the area.

Applications are welcomed from individuals who have experience working with clients who have autism and an in depth knowledge of both Positive Behaviour and Active Support.

You will maintain and enhance our high standards and build strong working relationships with our customers, regulators and other important stakeholders. This will include taking direct management responsibility for referrals, health and safety, compliance issues and financial control. You will also play an important strategic role in defining, developing and implementing our growth plans.

You will oversee two of our supported-living services and be responsible for mentoring and guiding a team whilst leading good practice and developing excellence in service. You will provide management support whilst supporting people to build community relationships.

To be a great Service Manager, you will need to hold a minimum NVQ level 5 in Social Care Management or equivalent with proven experience within social care at a management level, (Applications will also be considered from individuals working towards listed qualifications)

You must have a positive attitude towards issues of learning disability and mental health and a comprehensive understanding of these issues in practice. With the ability to act as lead practitioner and develop the teams skills via supervision and on the job coaching, you will have the aptitude to respond to the needs of a 24 hour service to include on call arrangements and a need to provide management cover when required and therefore a flexible approach is essential.

The benefits

• 20 days paid annual leave (plus 8 bank holidays, pro rata for part time), which increases after 3 and 5 years’ service
• Pension contribution
• Access to free occupational health, physiotherapy, counselling and advice services
• Travel to work scheme (season ticket loan)
• Access to an online shopping platform with discounts from over 3,500 retailers

The successful applicant will be subject to a full DBS check.

We reserve the right to close this vacancy early.

United Response is proud to be an equal opportunity workplace. We are committed to the Mindful Employer values and are a Disability Confident Leader, providing support to applicants with disabilities. We guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Hope has been serving Teesside for over 30 years and has been at the forefront of community action and support in the region.

We are a vibrant Charity with vision and commitment to serve Teesside. The focus is people and all our services are provided with compassion and care.

Our services are ever evolving to meet the changing needs of our community. The main provision at present includes:

- Adult Education

- Information Advice & Guidance

- Digital Inclusion

- Community Cyber Cafe 

- Workshops 

- Crafts and Games Activities

The on-site Café provides a welcoming meeting place within the community and it is a hive of activity. It’s a safe place to meet up and a place of safety with no judgements or stigma.

The Charity is dynamic and the action is fast paced with no two days the same. We need someone with a caring approach, who has the ability to think strategically about the running of the organisation and the ability to work closely alongside our CEO and board. Our income stream is a mixture of contracts, grants and fundraising so we need you to get involved with all those aspects of the Charity.

We have exciting projects with significant growth prospects that need to be delivered and developed. It is a wonderful opportunity to help carry forward the work of The Hope with the local community.

In return you will receive:

A salary of £39k 

30 days plus bank holidays increasing over time to a maximum of 35

 We have free on-site parking, we are close to Middlesbrough bus station and a short walk from the train station.

If you would like to know more about the post and the team at The Hope Foundation, introduce yourself, we would love to hear from you. 

This new post is an opportunity to join a dynamic, succesful charity providing a weekly counselling service and psychodynamic training in Frome and beyond.

You will be a qualified and accredited counsellor and be able to work within a psychodynamic framework to support trainees and qualified counsellors to deliver the clinical service.

Deadline for applications 5pm Thursday 6th February. Interviews week commencing 10th February.

Deputy Chief Executive Officer
Location: Hybrid (remote/South Kensington, London)*
Status: Permanent (flexible and part-time working options would be considered)
Salary: c.£100,000+ FTE per annum, depending on experience and qualifications

*We welcome requests for flexible working arrangements, including hybrid and part time working. This is looked at on a case-by-case basis, balancing the Society’s needs with the successful candidate’s other commitments, to support a good work-life balance.

As the Society approaches its 200th anniversary in 2030, with ambitious associated goals, we are looking to strengthen our executive team with an exceptional, entrepreneurial leader with proven ability to balance strategic and operational impact.

To mark our bicentenary, we want our building, which is at the heart of London’s Exhibition Road Cultural Quarter, to be a gathering point of global significance and influence for people intent on making a positive difference to the world.
In achieving this, we will be able to support many more people, from leading experts to the simply curious, as they develop their skills, share their knowledge, and travel with purpose.

This new role is a vital appointment during a critical period of opportunity and challenge for the Society.

We foresee the role to be a blend of three principal elements:

• (i) Deputising for the CEO - Partnering with the CEO, in a cross departmental brief, acting as his deputy, taking a lead role in the shaping, implementation and reporting of the Society’s wider strategy, and accepting such delegated responsibilities as the CEO may request. The focus will be on interdisciplinary activities and initiatives, e.g. those outlined below in points (ii) and (iii); deputising in specialist areas will remain the responsibility of the appropriate Senior Management Team (SMT) member.
• (ii) Optimising revenue - Leading the development of the Society’s fundraising and commercial capabilities, coordinating operations across current and potential income streams to ensure an optimised, diverse and sustainable body of revenue.
• (iii) Strategic programme delivery - Leading the delivery of complex programmes that ensure the Society’s future potential is fully realised, initially focussing on: The House Project, to reimagine how our building can most effectively work for all users; the Society’s programme of bicentenary activities; the Society’s sustainability performance; and developing effective strategic impact reporting.

Benefits

There are a range of benefits at the Society which include the following:

• 35-hour working week with core working hours between 10.00am and 4.00pm.
• 25 days annual leave per annum plus public bank holidays.
• Society closure between Christmas and New Year, in addition to the basic annual leave allowance.
• Generous pension scheme - 3% employee, 7.5% employer.
• Group Life Assurance at four-times basic annual salary.
• Corporate eye care vouchers.
• Cycle to work scheme.
• 24-hour Employee Assistance helpline with available counselling support.

Closing date: 5.30pm on 14 February 2025. 

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The Society is committed to equal opportunities and values diversity in its workforce.

No agencies please.

Are you ready to lead, inspire, and make a meaningful difference? Do you hold a Health & Social Care qualification? Do you have experience in managing and developing staff teams? Are you familiar with CQC Fundamental Standards and KLOEs?

TPP are recruiting a proactive Registered Service Manager on behalf of our client, a respected residential care home and charity supporting people complex health conditions.

Benefits:

• 25 days' holidays plus Bank holidays
• Enhanced sick pay
• Pension scheme with employer's contribution of up to 7%
• Free on-site parking
• Cashback on optical, dental, therapy treatments, and consultations
• Free on-site gym
• Referral programme
• Free meals on duty

The Role:

As the Registered Service Manager, you will take a leading role in overseeing high-quality care, compliance, and team management. You'll be responsible for setting standards, driving development, and ensuring a supportive and inclusive environment for both residents and staff.

Main responsibilities:

• Provide leadership for Deputy Managers, Senior Support Workers, and support teams.
• Manage rotas, appraisals, supervisions, and inductions to ensure compliance and quality care.
• Maintain CQC compliance through effective documentation and policy implementation.
• Lead team meetings, support staff training, and encourage open communication.
• Act as a key liaison with residents' families, external professionals, and local authorities.
• Oversee medication management, emergency procedures, and inspections.
• Empower residents, respecting and enhancing their individual rights.

Essential requirements:

• QCF Level 5 in Health & Social Care (or equivalent qualification).
• Experience leading and developing staff teams in a care setting.
• Knowledge of CQC Fundamental Standards, MCA, and DoLS.
• Excellent communication and organisational skills.
• Proficiency in Microsoft Office and calendar management.

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We are looking for a Christian who is highly organised with excellent leadership skills. You will have a passion for helping those who are vulnerable, disadvantaged and struggling on low income.

The Foodshop is an initiative of Sutton Community Works based in St Nicholas Shopping Centre in Sutton aimed at supporting those struggling on low income. Members pay £4 a visit and get access to approx. £27 worth of fresh, chilled, frozen, and ambient foods.

We normally serve 120 customers a week during our opening times of 10-12noon Thursday, Friday, and Saturday. This is achieved through a small staff team and 50 volunteers who are mainly drawn from local churches and whom you will manage. You will be responsible for maintaining the Christian ethos and culture of the Foodshop. As Manager you will have pastoral responsibility for staff and volunteers which will involve setting a culture of prayer before, during and after sessions and offering pastoral support and prayer where approptiate to staff and volunteers.  You will be responsible for the smooth day to day running of the Food Shop which includes managing food stock levels. You will be part of a wider Sutton Community Works staff team and be expected to join staff prayers every Monday morning and regularly lead devotions and prayer.

Our aim is to enable residents out of Food Poverty through the Foodshop and linking them with further support to address underlying issues. This includes offering prayer; spiritual support and linking customers in with churches groups within the borough.

You will have excellent communication and interpersonal skills and the passion and heart to serve those in need.

We're looking for an experienced, dedicated and resilient Cluster Manager to join our Complex Learning Disabilities Services in Hertfordshire.

£46,350.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

The Cluster Manager will be responsible for the operations of a small group of specialist services, which support customers who are leaving restrictive environments to live in their own homes. The role will provide line management for Deputy Managers and support teams, ensuring that compliance with organisational, legal regulations and those of the local authority are adhered to and the quality of support is of the highest standard possible, ensuring excellent quality of life for customers and a good working environment for colleagues. The role will require the individual to be the CQC registered manager for services, making the person the accountable person with the Care Quality Commission, as well as with commissioners and key stakeholders.

The role will also require the individual to embed a Positive Behavioural Approach through coaching and leadership. Co-production and a person-centred approach are essential to this role.

For a full job description, please visit our website jobs.lookahead.org.uk and search REQ005983

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

About you:

Proven experience of managing more than one service across a geographical area.
The ability to quickly identify key areas of improvement required and to be able to effectively plan and implement the changes required
Previous experience of working with management contracts and agreements
Previous experience of delivering regulatory compliance
Excellent prioritisation and organisational skills
Experience of conducting investigations for serious incidents
Ability to coach and develop staff
Excellent relationship building skills at all levels
Experience of successfully developing teams across a wide geographical spread
High levels of written and verbal communication
Flexibility to move within any of our specialisms
Ability to turn organisational vision into reality for front line employees
Resilience and able to manage self and effective delivery
Ability to cope with change in a fast paced and challenging environment

What you'll bring:

Have operational management experience in social care.
Have supported people who require bespoke, specialist support.
Hold a relevant RMA/NVQ Level 4 or other business/management qualification.
Have relevant professional memberships and/or specialist qualifications. (Internal applicants not holding these qualifications will not be automatically disqualified but, dependent on assessment of performance in current role, potential, skills, knowledge, abilities & general competence, may be required to undertake to study for them

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.