Database Project Manager Jobs in Manchester

At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester.

Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can not only build resilience but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities. Our aim is to empower and enhance the lives of people in Greater Manchester. We currently work in four Greater Manchester authorities, Manchester, Rochdale, Salford and Stockport.

Job Purpose

The postholder will be responsible for two key organisational areas:

- Practice Education to an allocation of student social workers: 80% of workload
- Support with induction planning and administrative tasks relevant to the student placement programme: 20% of workload

The postholder will be responsible for providing student social workers with effective, high-quality supervision and support throughout their practice placements and maintaining accurate records of student work undertaken to inform holistic assessments of students’ practice. This role will entail stakeholder engagement both with internal leaders and external partners. The role will involve maintaining close working relationships and crossover workstreams with the Business Support Team, Health & Safety systems, and compliance responsibilities.

Main Duties and Responsibilities

• Student Social Work Placements:
• Maintain relationships with key placement providers through provision of high-quality practice education,
• Practice Educate placements for their entirety at the charity,
• Write reports relating to the above.
• Support a continual and iterative induction process with support when inducting students to all relevant systems – utilising experts across the organisation to deliver elements of the package,
• Work in partnership with Business Support to implement appropriate systems relating to e-learning and hand over to line management during induction,
• Support the arranging of accounts, in partnership with the Business Support Team to enable new users access to the organisation’s systems.

The details contained in this job description, particularly the principal accountabilities, reflect the content of the job at the date the job description was prepared. It should be remembered, however, that it is inevitable that, over time, the nature of individual jobs will change; existing duties may be lost and other duties may be gained, without changing the general character of the duties, or the level of responsibility entailed. Consequently, this job description may be revised from time to time.

All staff are expected to work within all Gaddum policies and procedures.

Ten Ten Resources is an educational organisation that nurtures spiritual growth, personal development and social responsibility by sharing inspiring, creative content through a Catholic lens.

Working as part of a team of 12, the Office Manager is a key managerial role. You will maintain and improve office systems, processes and policies, ensuring that clients receive a high-quality service, and the remote working them is well-organised and efficient.

This role is offered full-time (5 days) or part-time (4 days).

***

SUMMARY OF RESPONSIBILITIES

• Systems | Manage, review and improve the use of our office systems
• Client Experience | Ensure excellence in our communication with clients
• Line Management | Line Management responsibility for two members of staff
• Team Organisation | Management of team matters
• Reports and Policies | Reporting to senior leadership and policy management
• General Admin | As required 

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IN DETAIL

Systems

Improving the use of our systems including:

• HubSpot for marketing, communications and Knowledge Base

• Trello for project and process management 

• Clockify for time management and time off

• Google Drive for file management

You will propose and implement improvements, and train staff members in new and improved practices. Therefore, a previous knowledge of some of the systems we use is desirable, and a proven ability to understand and implement systems is essential. 

Client Experience

You will have responsibility for ensuring Client Experience across all communication channels including the website, email communication, telephone, knowledge base and chatbots.

As part of this, you will understand the role and responsibilities of the Office Administrator responsibilities so you can provide training, backfill and assist during busy periods. This includes:

• Resolving user-based queries

• Managing subscriptions and trial subscriptions

• Triaging communication to the relevant member of staff

• Improving and updating CRM data (eg school holidays, pupil numbers, etc)

In addition, under the guidance of the Leadership Team, you will organise, plan and implement the annual subscription process.

Line Management

You will initially have Line Management responsibility of the Finance Officer and Office Administrator. This includes bi-weekly one-to-one meetings, termly reviews, annual appraisals and adhoc meetings with reportees or the Leadership Team as required.

Team Organisation

You will have responsibility for managing various team matters. This includes, although is not exclusive to:

• Payment of goods and services

• Organising Team Gatherings and adhoc in-person meetings

• Remote planning of work events - eg film shoots, conferences

• Team training as required

• Ensuring staff have up to date DBS certificates

Reports and Policies

This includes:

• Producing reports for the Leadership Team regularly and as required

• Producing and updating company-wide policies, ensuring that they are fit for purpose

• Ensuring the Operations Manual is up to date and that department heads update the manual as necessary

General Admin

You will also have responsibility for General Admin tasks. This may include, although is not exclusive to:

• Receiving and triaging post

• Banking cheques

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PLACE OF WORK

This is a home-working role. All home-working office equipment will be provided by the company as required.

In-person staff gatherings take place three times per year, requiring an overnight stay. Travel and accommodation are provided by the organisation. Additional in-person meetings may also be called as required.

Report to: Chief Executive Officer

Hours: 35 hours per week – could accommodate 22hrs

Type: 12 months with possibility of permanent depending on success

Salary: £30,000 per year pro rata for part time plus car allowance of £1,095 per year

Location: Hybrid/home working with occasional travel to locations across Greater Manchester and beyond. Option for 1 day a week in office base – this may be reviewed.

                                                                     What We’re Looking For

 To be successful in this role you will be an enthusiastic individual who can build/take projects from inception to successful delivery, provide leadership to others, and have experience of working in the charity sector. You will lead on our fundraising and grant management, working closely with the CEO to cement and secure the future of Being There. You will have experience in operational and donor management and a wide range of skills befitting this sort of role. Working with our able team, you might be expected to get involved in event management, finance and a range of other things as is often the case in a small charity.

                                                                      Purpose of the Role

The post holder will be responsible for the management of the charities fundraising and supporting individual fundraising on behalf of the charity. This includes working with the CEO and Deputy CEO to maximise income and manage our grants programmes. The post holder will also need good financial knowledge, specifically relating to the charity sector. This role requires an enthusiastic individual who can build and take fundraising projects from inception to successful delivery, provide leadership to others, and work closely with partners in the statutory, voluntary and private sectors.

                                                                     Main Areas of Responsibility 

· Development and delivery of the sustainability plan

· Source grants and lead on their submission

· Ensure compliance with all relevant policies and procedures, both internal and regulatory.

· Lead and manage the charities fundraising events

· Lead and support on individual fundraising events

                                                                                 Key activities

· Lead a review of our current fundraising programmes and strategies, working to make Being There more sustainable, making recommendations to CEO and board.

· Assist the CEO and Finance Manager with the management of fundraising targets

· Source new funding streams

· Providing leadership to the fundraising project to ensure that targets are met. Collect, analyse, and interpret data to measure effectiveness and return on investment of different programmes in order to inform future activities.

· Liaise with volunteers, clients, contractors, and other stakeholders as necessary

· Promote the Charity’s work, assisting with demonstrations and fundraising and awareness events as appropriate.

· To perform any other reasonable tasks as requested

                                                                               Person Specification

                                                                         Knowledge and Experience

· Recent experience of working in a charity environment, or experience in related areas.

· A track record in developing and delivering fundraising strategies and plans that support organisational growth and income generation targets

· Demonstrable experience of developing donor relationships and leading (or supporting) major donor fundraising with individual and/or corporate major donors (which we define as those making gifts over £1000)

· Knowledge of current fundraising trends, emerging opportunities, and best practice

                                                                                    Skills & Abilities

· Ability to create and implement strategic plans

· Proven ability to build strong and lasting relationships with a range of external supporters and influence and negotiate with external stakeholders to achieve positive outcomes

· Excellent coordination and organisational skills

· Strong communicator with the ability to communicate Being There’s vision and activities to a range of audiences using a range of formats (written, verbal, digital)

· Excellent working knowledge of key digital tools including social media platforms, CRM/contact databases, Microsoft Office Suite.

                                                                          Personal Qualities & Attributes

· Self-motivated and a self-managing attitude

· High levels of determination and willingness to take on new challenges and responsibilities and be collaborative and supportive

· Willing to challenge stereotyping, prejudice, discrimination and bias and commitment to the ethos and values of Being There

· Effective team leader and team player

Joshua supports community-driven sustainable development projects to assist vulnerable children and their families in rural Malawi.  We are seeking a self-motivated, experienced individual to oversee and manage our current fundraising streams and develop new ones.  This is a varied role working across Trusts and Foundations to Community Fundraising.

The ideal candidate will be enthusiastic, flexible, able to work independently and be able to respond to changing priorities. You will be expected to meet fundraising targets set by the UK Trustees.

 This is a home-based role on a self-employed basis. Ability to work flexible hours to suit, as long as application/reporting deadlines are met.

Key Responsibilities

 Developing detailed funding applications and providing regular reporting to our current donors/grants/trusts and foundations
 Major and Individual donor – fundraising and relationship building
 Assisting with event planning
 Liaison with community groups (churches/schools/member organisations)
 Supporting individual fundraisers
 Social media – including running online fundraising appeals, updating website, blog, Facebook, Instagram and X
 Working with our in-country team in Malawi to develop project proposals, including budgets working with variable exchange rates

Other areas of responsibility
 Community fundraising and liaison – particularly with schools and churches
 Maintaining the charity’s database
 Liaising and reporting to the UK Trustees
 Liaising with the team in Malawi 

Child’s i Foundation envisions and advocates for a world where every child grows up in a safe and loving family. We are committed to creating sustainable solutions that address the root causes of family separation, working closely with grassroots communities and local governments to reunite children with their families and help them thrive. Our system-strengthening approach focuses on building strong community networks, developing high-quality family alternative care solutions, and advocating for child welfare reforms. 

Over the years, we have built a strong, successful, and growing Trusts and Foundations programme, primarily generating restricted income. This programme, overseen by our CEO, has been crucial in supporting our work in Uganda and our advocacy partnerships across Africa and the world. As we continue to expand both our evidence for global impact, our aim is to raise over £1M annually to support our strategic objectives. We are now seeking an innovative, creative, and solution-focused Fundraising Manager to work closely with our CEO, Country Director, and leadership teams to build a robust public fundraising programme. This will include leading efforts in regular giving, community fundraising, corporate partnerships, and major donor initiatives to drive unrestricted income. You will be instrumental in cultivating strong relationships with donors and partners, supporting grant submissions, and helping us diversify our income streams.

In this role, you will also help develop and implement a comprehensive digital fundraising strategy, working with the communications team and external consultancy partners. You will ensure our website and social media platforms are optimised for donor engagement, while driving innovation through online giving platforms, peer-to-peer fundraising, and targeted digital marketing campaigns. By leveraging emerging trends and best practices, you will help grow our online revenue streams and deepen engagement with our supporters.

This is an exciting opportunity to shape the future of Child’s i Foundation’s fundraising strategy, secure sustainable income, and contribute to our mission of ensuring every child grows up in a family. If you are passionate about transforming children's futures and have the fundraising expertise to help us achieve our goals, we would love to hear from you!

Job Purpose

The Fundraising Manager will work closely with the CEO to execute the fundraising strategy for Child’s i Foundation, with a focus on driving regular giving, community fundraising, and individual giving initiatives. Additionally, you will support the CEO in cultivating major gifts and managing corporate partnerships.

You will play a key role in providing collaborative support to our emerging fundraising effort in Uganda, particularly with their innovative 'Giving Circle' programme, which is backed by the Ugandan Board. Working closely with the communications team in Uganda, you will help deliver impactful campaigns that raise awareness and inspire donor engagement. In this role, you will also ensure the highest standards in database management and full compliance with data protection regulations.

This role will be UK-based, with occasional team meetings in various locations across the UK.

Key Responsibilities

1. Community Fundraising and Regular Giving:

• Develop and execute strategies to increase income from individual donors and community fundraising efforts.

• Manage and expand our existing personalised donor stewardship programme, enhancing engagement with regular givers while growing the donor base and building long-term partnership. 

• Develop and manage a comprehensive fundraising event calendar, incorporating high-impact challenge events, community-driven initiatives, and donor engagement activities to maximise donations and donor retention

• Grow regular giving through campaigns, such as the Christmas Appeal and The Big Give, while bringing your own expertise and creative ideas to develop new fundraising initiatives.

• Collaborate closely with the Uganda team to deliver compelling, real-time updates and powerful stories that deeply engage and inspire our supporter community, starting with the problem we aim to address.

2. Corporate Partnerships:

• Collaborate with the CEO to manage and strengthen corporate relationships, ensuring consistent communication and delivering timely, detailed impact reports that demonstrate the value of their support.

• Collaborate with the CEO to identify and cultivate new corporate prospects, focusing on high-potential sectors such as women in private equity, insurance, and banking to strategically expand our portfolio.

• Craft compelling, customised cases for support that align with corporate priorities, securing long-term, mutually beneficial partnerships driving sustainable income.

3. Major Donor Programme:

• Support the CEO in managing relationships with major donors to ensure consistent engagement and stewardship.

• Identify and cultivate new major donor prospects, maintaining a strong pipeline for future support.

• Provide tailored progress reports to major donors and plan cultivation events to enhance donor relationships.

• Assist in establishing a development board to attract and engage niche, high-value donor groups.

4. Trusts and Foundations:

• Research and identify trust and foundation opportunities, targeting grants from £5k to £50k+.

• Prepare and submit well-researched applications, and ensure timely, accurate reporting to funders.

• Focus on securing smaller trust grants to diversify income streams.

5. Data-Driven Fundraising Reporting and Strategic Planning

• Collaborate with the CEO to set fundraising targets and manage the annual budget, ensuring progress is tracked against key goals and income streams.

• Produce regular, data-driven reports to assess fundraising performance, donor retention, and campaign effectiveness, using insights to inform strategic decision-making.

• Oversee the donor database in collaboration with the Administration Manager, ensuring all donor interactions are accurately recorded and GDPR-compliant.

• Ensure compliance with data protection laws and fundraising regulations, keeping updated on any changes to maintain best practices across all activities.

• Use data insights to refine and enhance fundraising strategies, ensuring continuous improvement and alignment with organisational goals.

​​Person Specification (Skills & Experience) Essential:

• Proven experience in raising funds across diverse income streams (e.g., regular giving, community fundraising, corporate partnerships, and major donors).

• Strong relationship-building skills, with the ability to engage and maintain donor and partner relationships, combined with excellent written and verbal communication skills.

• Expertise in developing and implementing fundraising strategies that meet or exceed ambitious income targets, including creative campaign design (e.g., The Big Give).

• Experience in managing multiple projects and meeting deadlines, demonstrating strong organisational and time management abilities.

• Competence in setting, managing, and monitoring budgets with a clear understanding of financial targets and revenue growth.

• Proficiency in using CRM systems (ideally Salesforce) to track donor engagement and ensuring strict compliance with GDPR and other relevant regulations.

• Solid understanding of UK fundraising laws, data protection regulations, and industry best practices.

• A self-starter with the ability to work independently and proactively drive initiatives, while also collaborating effectively with teams in the UK and Uganda.

• Strong team player, adept at working with both internal stakeholders (e.g., CEO, Country Director, Board) and external partners.

• A commitment to international development, with an interest in child welfare and family-strengthening initiatives, particularly in Uganda or sub-Saharan Africa.​

Desirable:

• Demonstrated success in securing high-value gifts and managing long-term corporate partnerships.

• Previous experience in fundraising for international development or in low-resource settings.

• A successful track record in writing and submitting grant applications, particularly to trusts and foundations.

• Experience organising high-impact fundraising events and engaging donor cultivation activities.

• Familiarity with integrating marketing and communications strategies to enhance fundraising efforts and increase donor engagement.

The Role: Operations Manager

We are seeking an inspiring and dedicated Operations Manager to play a key role in our organisation, leading and supporting our passionate staff team of eight people and managing daily operations at M13 Youth Project, supported by and reporting to the Founder.

You will lead on the smooth running of operations, working closely with youth work staff to nurture a trusting, inclusive and dedicated working culture, which enables staff and young people to feel safe, valued and hopeful and to develop excellent work together.

You will be responsible for overseeing the ongoing development of our staff team, including scheduling staff and activities, managing working hours and absence, line managing staff, supporting recruitment, induction, disciplinary and grievance processes and being the first point of contact for the team.

This role requires experience and capability in managing processes and people, with good organisational skills, attention to detail, emotional intelligence and dedication to completing tasks. Empathy, good sense, creativity and ability to manage competing priorities are essential, along with the ability to co-design solutions to effectively manage any issues arising in the office environment, whilst ensuring high quality youth work and excellent external relationships with partners.

Whilst knowledge of and previous experience within a youth and play work context is not a requirement, you will have an appreciation of and commitment to seeing children and young people’s lives enriched, and to developing an understanding of our approach to youth and play work. If required, the Founder will continue as Designated Safeguarding Lead and professional practice supervisor of youth & play work staff.

Diversity, equity, inclusion and anti-oppressive practice are important to us at M13 Youth Project across all areas of the organisation and we welcome applications from people of all backgrounds.

Your key role in effectively managing operations will free up the Founder to lead and focus on overall finance management, fundraising and on the strategic leadership, evaluation and development of M13, our Trustees and youth board, and the A6 Youth & Play Partnership, which M13 leads.

This is an exciting role for someone eager to make a significant difference to an amazing youth work charity: maintaining our high standard of work; supporting our 30th Anniversary celebrations; contributing knowledge, skills and passion to enhance and develop our current and future operations; and leading a team that creates life-enhancing youth and play activities that support the safety, growth, joy and well-being of children, young people and young dads.

Please refer to the Recruitment Pack for the full Job Description and Person Specification, available on our website and when you click the apply now button.

Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.

The CRM Marketing Officer is a new role within Anna Freud, supported by significant investment in the CRM systems and marketing resource. The post-holder will contribute to and build the organisation’s CRM strategy and marketing capabilities, laying the foundations for increased engagement with our audiences. They will also manage day-to-day CRM marketing activity, having autonomy to drive CRM campaigns, testing and customer-centric lifecycle communications.

The role will report into the CRM Marketing Manager and will be part of the wider Brand and Marketing team. The ideal candidate will demonstrate initiative, proactivity and curiosity to successfully deliver CRM marketing plans. They will collaborate with colleagues to increase the value of our database and advance this important area of work.

Location

Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).

Contract duration

Permanent

Closing date for applications

Midday (12pm), Wednesday 29 January 2025.

Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview

Shortlisted applicants will be notified no later than Wednesday 5 February 2025. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews

Interviews will be held between Wednesday 12 February 2025.

How to apply

Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.

Do you have proven experience of managing CRM databases with a good understanding of how to configure, maintain and develop systems to support business strategy, processes and reporting requirements? Then join Shelter as a Supporter CRM Manager and you could soon be playing a crucial role at the heart of our Business Enablement team.

About the role

Right now, we’re looking for a database expert with experience of managing and developing CRM systems such as Microsoft Dynamics or Salesforce. Day-to-day, you’ll be responsible for engaging a diverse database community, helping them to get the most out of the system and working together to identify system improvements.  Using your experience of effective Helpdesk management you will provide an excellent support service to our CRM users.  We’ll also rely on you to ensure business requirements for CRM changes are properly gathered, understood and translated into efficient and effective technical solutions and tested thoroughly before deployment.  Exploring new ways to improve the quality of the data, you’ll be proficient in data quality monitoring and able to interrogate and update large data sets when required – all are aspects of this interesting and varied role.

Apply to be part of our team and be the change you want to see in society. 

Benefits  

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. 

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own. 

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. 

About the team 

This role sits within the Business Enablement team within Shelter’s Technology & Data (T&D) Department, which is made up of 30+ people based across the country with bases in London, Sheffield, and Edinburgh. The T&D Department is accountable for developing and leading Shelter’s technology and data strategic priorities, providing a secure infrastructure, management of data and insight to underpin strategic outcomes, delivery of technology change projects, data governance and the provision of support for a range of software, systems, and platform tools. 

About Shelter 

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. 

We exist to defend the right to a safe home. Because home is everything. 

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. 

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. 

Safeguarding statement 
 
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.  

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them. 

The Christie Charity is a vibrant, fast moving, energetic organisation with a passionate team and a fantastic reputation.We are looking for an experienced, dynamic philanthropy and partnerships manager to lead our philanthropy team. We require someone who has demonstrable experience in philanthropy fundraising or has strong transferable skills. It is essential that you have experience in managing people at a senior level to lead a team of five philanthropy fundraisers.

Everything we do is geared to supporting the renowned Christie hospital to ensure cancer patients receive the highest level of treatment and care and have access to world leading research and technology ensuring they have the best possible experience and outcomes. We provide funding over and above what the NHS is able to provide.

The Charity team is responsible for raising millions of pounds each year to ensure Christie patients receive gold standard care and treatment. This includes everything from access to world first clinical trials and receiving radiotherapy in state-of-the-art treatment centres to young adults being cared for in a bespoke age-appropriate centre and being able to offer patients anxiety reducing complementary therapy, or even creative sessions in our art room.

Role Overview Operations & Data Manager

We are seeking an experienced Operations and Data Manager to join our medium-sized Manchester charity. We are passionate about making life better for people affected by dementia, a growing social issue in the UK. We are an innovative, and collaborative charity striving to work in partnership with our members and their carers to ensure their voices are heard and enabling peer support and empowerment. This key role combines operational oversight of our processes, people and technology with a focus on our data management and controls to help us better serve our community of interest and drive decision-making, improve internal processes, and demonstrate our impact as needed. The successful candidate will be a strong team player with leadership skills and will play a crucial role in guiding the organisation, with the opportunity to progress further if desired.

Key Responsibilities

Operations Management - Oversee day-to-day operations of the charity, ensuring smooth running of our CRM and administrative systems and processes - Manage office facilities and equipment, including technology systems, phones and user and donor database standards and controls - Manage aspects of office and staff/volunteer Health & Safety, including the charity’s minibuses and service user transport - Update and implement operational and HR policies and procedures.

Support the CEO and board of trustees with role related governance matters, including risk management and contract and grant compliance - Manage assigned operational budget and monitor expenditure and approvals as needed

Data Management and control - Lead on the collection, analysis, and reporting of service user data and impact metrics - Maintain and improve our CRM system and reporting - Ensure compliance with GDPR and data protection regulations - Produce regular reports for trustees, funders, and stakeholders - Develop data visualization tools to communicate our impact effectively - Support funding applications with relevant data and analysis.

Team Coordination - Supervise non-service delivery staff and volunteers - Coordinate with Service Delivery Manager to ensure efficient operations - Facilitate internal communication and information sharing - Support staff induction, training and development in data management and I.T. use.

Person Specification

Essential Qualifications - Education to degree level - Minimum 2 years' experience in operations management in non-profit sector - Proven skills and competency in operational data analysis and management information/reporting - Mature IT skills, including advanced Excel and Customer Relationship Management (CRM) (we use Beacon CRM)

Essential Skills and Experience - Knowledge and understanding of charity governance and regulatory requirements - Effective analytical and problem-solving abilities able to develop solutions - Excellent organizational and time management skills - Understanding of General Data Protection Regulation (GDPR) and data protection controls and principles - Proven ability to manage competing priorities and deadlines working within a team - Good presentation, communication and interpersonal skills - Experience in producing operational management dashboards, reports and summaries - CRM systems and data management tools ownership and control.

Desirable Skills, Experience and Qualities - Leadership within the non-profit / charity sector (within a team) - Knowledge of dementia care and support services and gaps in provision - Experience with operational and service impact measurement and reporting - Project management qualifications and or demonstrable skills - Skilled volunteer management for large groups - Skills and desire to support our fundraising and grant management.

Personal Qualities - Empathetic approach and understanding of sensitive issues impacting our team and users - Strong commitment to supporting people and carers affected by dementia Role Description Operations & Data Manager - Proactive and solution-focused mindset - Ability to work independently and collaboratively as part of a team - Flexible and adaptable approach to building successful outcomes for all - Strong ethical principles and integrity.

Please visit our website to read the full job pack and read how to apply, we can only accept applications that contain a CV and covering letter outlining how you meet the job specification.

As the Helping Rhino Fundraising Manager, you will be responsible for the delivery of the charity’s fundraising goals through multiple income streams. There will be a focus on stewarding and growing the charity’s major donor database (both individual and corporate), delivery of successful engagement and fundraising events and producing creative online appeals. The role will also require the successful candidate to drive income from legacies and guide the Charity and Fundraising Administrator to deliver our community fundraising and every day giving targets.

The role will be supported by the CEO and the Charity and Fundraising Administrator.

This is a fantastic opportunity that would suit an individual with a proven track record of achieving ambitions fundraising targets and someone who will play a key role in the growth of Helping Rhinos over the next 5 years. We are looking for someone currently working in a similar role or someone who has experience of multi-stream fundraising and is ready to step up to deliver an initial target of £600k in year one, with ambitious targets rising incrementally year on year.

The role will also include the opportunity to visit some of the Helping Rhinos Project Partners in Africa.

We couldn’t run Manchester International Festival without the dedication, energy and enthusiasm of our amazing volunteers. Some 426 volunteers got involved in MIF23, our last festival, doing everything from helping out with preparations to greeting the public at our events. Our Festival Volunteer Manager is critical to the smooth running of this programme.

Our Festival Volunteer Manager will lead on the recruitment of MIF volunteers, training and induction, and support for volunteers taking part in the 2025 programme. They will ensure that the volunteer programme is inclusive and accessible, and that volunteers have a fantastic experience at all points that they interact with us.

The primary focus of this role is leading on the volunteer-facing aspects of the MIF Volunteer Programme, however the post holder will work within a Volunteering Team that also delivers other Factory International volunteering programmes, including those at Aviva Studios, and may also support the delivery of these from time to time.

This role will involve a significant amount of evening and weekend working – particularly during May, June, and July, to facilitate the delivery of the programme. It is likely that this role will involve working additional hours, particularly during the Festival, which can then be taken back on a flexible basis. 

Festival Volunteer Manager Responsibilties

- Lead on volunteer recruitment for MIF25, ensuring and encouraging applications from diverse communities across Greater Manchester and supporting the application and selection processes for new and returning volunteers

- Plan, develop and deliver training and induction schemes for MIF volunteers

- Organise social events, volunteer placements and other volunteer activities leading up to, during and immediately after the 2025 Festival

- Ensure efficient and accurate administration of the MIF volunteer programme including maintaining databases and schedules, processing volunteer expenses and contributing to evaluation processes and reporting

- Manage Volunteer Team Leaders who in turn manage, support and encourage the wider volunteer team. Manage any placement hosted with the Volunteering Team

- Coordinate with departments across Factory International to ensure that their MIF volunteer requirements are being met, and that the volunteer programme is integrated into the work of the organisation to best effect. This includes contributing to the volunteering team’s relationship with key festival partners, ensuring that they are kept informed and involved both before and during the Festival

- Offer advice and information to volunteers and external organisations through face-to-face, telephone and email contact

Festival Volunteer Manager Person Specification

ESSENTIAL 

- Excellent communication skills, including written communication and verbal presentation skills

- Excellent organisational and administrative skills, including attention to detail when dealing with large amounts of data

- Experience of line managing staff or volunteers

- Ability to work on own initiative as well as part of a team

- Ability to manage multiple priorities and meet deadlines

- Flexible and adaptable approach to problem solving within a fast-paced environment

- Commitment to championing representation and inclusion at every level of the organisation with a proven ability to work with people from a wide range of backgrounds

- Willing to get take relevant statutory checks eg DBS (Factory International can support with processing and payment)

 DESIRABLE 

- Experience of leading a volunteer programme (or other similar programme) involving large numbers of people

- Experience of working with a Volunteer Management System (i.e. an online system that holds volunteer records, enables applications to be submitted, enables rota-ing, etc)

- Experience of having worked or volunteered on a large festival or event

- Experience of designing and delivering training programmes or sessions

- Positive and enthusiastic attitude with a commitment to excellence

- Enthusiasm for training, mentoring and support of emerging talent

We're looking for a Community Fundraising Manager - it's a great opportunity to develop a plan and deliver a diverse portfolio of fundraising activities to engage people with our work and contribute to our income.

You will manage a team to help develop innovative fundraising products, grow our supporter base and provide exceptional supporter stewardship.

Income generation  

• Responsible for supporting the development of a 3-year community fundraising income strategy to grow income from a modest base of £125k per year to circa £275k per year.
• Implement the operational plan for community fundraising income. 
• Plan, develop and deliver new community fundraising products, campaigns and events that will resonate with stakeholders including members, donors and volunteers to fundraise. 
• Work collaboratively with Comms, Marketing & Digital teams to develop and drive forward promotion of community fundraising to reach existing and new audiences, including developing content for social channels, e-comms, webpages and fundraising packs.
• Establish a network of community fundraisers, building relationships with community fundraising ‘champions’, and providing excellent supporter care and timely communication. 
• Evaluate community fundraising projects regularly and make changes when necessary. 

Leadership, management and collaboration 

• Lead the community fundraising programme in line with Marine Conservation Society values and organisational culture.
• Contribute to fundraising cross-team planning and strategy development. 
• Line management of 2 part-time Community Fundraising support roles with responsibility for operational delivery of their fundraising plans and performance management including, 1-2-1 meetings, appraisals, day-day performance management against KPI’s, motivation and objective setting. 
• Build collaborative relationships with peers across the charity. 

Governance & reporting 

• Manage the overall budget for community fundraising, including monitoring of income and expenditure against budget. 
• Setting, measuring, and reporting against agreed KPIs  
• Ensure the Community Fundraising team are accurately recording the receipt of donations and gifts received from supporters. 
• Ensure accurate financial and CRM supporter records are maintained and accessible. 
• Ensure all relationships comply with relevant charity law, GDPR requirements and the charity’s Ethical Fundraising Policy.
• Work with our Data Manager, Head of Marketing, and the Fundraising team to ensure the CRM database holds key, relevant profile information on supporters.
• Attend department and organisational meetings reporting on team related matters as required and cascading organisational priorities as appropriate.

Knowledge and experience (what you’ll know)

Essential

• A track record in community fundraising or similar, with the ability to demonstrate success in meeting financial targets and income growth. 
• Can demonstrate your experience of supporting the development of 3-5 year strategic plans 
• Experience of developing and leading on annual operating plans in line with strategic goals.  
• Can show your line management experience, including knowledge of successfully developing and motivating a team. 
• Can successfully set and manage multi-year budgets. 
• Good knowledge of and experience of working with CRM databases including the collection and storage of data in line with GDPR. 
• Sound knowledge of current fundraising trends and knowledge of fundraising policies, procedures and legalities. 

Desirable

• Experience of establishing and growing new community fundraising products. 
• Project management experience, able to plan and deliver within set timescales.

Skills & abilities (how you’ll do it)

Essential

• Able to take responsibility for delivering against objectives and monitor and evaluate operational and financial plans. 
• Excellent interpersonal skills including relationship building, influencing and negotiating with a wide diverse audience  
• Able to work as a leader and motivate others.
• Excellent written and verbal communication skills, including attention to detail.  
• Strong planning skills and the ability to manage a varied and busy workload while meeting tight deadlines. 
• Self-motivated and able to demonstrate creativity, initiative and work proactively 
• Ability and confidence to represent the organisation with potential and existing donors. 

Desirable

• Strong IT skills, including MS 365 tools (Teams, SharePoint, One Drive etc.) Word, PowerPoint, Excel etc.  

Personal Qualities (what you’ll bring)

A personal style in line with our values and our commitment to equity, diversity and inclusion: 

We are brave                                        We have integrity  

We are a community                          We are credible  

We are positive                                     We are solutions focused  

•  An innovative and creative thinker who is quick to generate solutions and ideas.  
• Comfortable with change, with a flexible and adaptable approach to work, with good prioritization skills. 
• Approaches problems with a creative and enabling mindset to seek solutions. 
• Responds positively to challenges – managing your personal responses when things get busy
• Comfortable and capable when working independently and on own initiative.  
• Motivated and focused in both the home working and busier working environments.  
• A good team player who builds open and supportive relationships. 
• A positive, optimistic, and ambitious vision for the future of Community Fundraising. 
• Collaborative and team-oriented approach, with the ability to work effectively with colleagues across different functions and levels.  
• Proactive and results-driven mindset, with a focus on achieving measurable outcomes. 

CRM Technician

These are exciting times for the charity, and we have an excellent opportunity for a flexible and professional team player with outstanding communication and interpersonal skills and a strong customer service ethic to join the Customer Relationship Management (CRM) Team, as a CRM Technician.

Position: CRM Technician

Location: Remote (onsite attendance in Sidmouth currently anticipated to be 2 days per month)

Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday

Salary: £33,082 per annum

Contract: Permanent

Closing date: Tuesday 28th January

About the Role

As CRM Technician, you will provide support and development for the CRM database (currently Blackbaud CRM) for end-users in the UK, Ireland and Europe, and  will support users by facilitating efficient data capture, processing, manipulation and reporting on fundraising activities.

Your principal duties and responsibilities will include:

• Providing support for all aspects of CRM to all end-users, particularly focusing on requests for data and reports and logged faults.
• Developing, building and running data processes required by end-users using a range of external data tools and inbuilt database features, writing clear end-user guides to document new work procedures.
• Providing advanced and specialised training to end-users of the system throughout all charity locations, including UK, Ireland, Europe and Advocacy.
• Creating and performing housekeeping routines and data cleansing based on trouble shooting and error correction to ensure the integrity of the database and inform evidence-based decision making by the wider fundraising team.
• Running the time critical task of ensuring bi-monthly Direct Debit payments are reconciled and imported accurately to the CRM database, providing an accurate portrayal of generated income for Management Accounting processes.
• Using the CRM database to provide accurate data to support fundraising activities.
• Maintaining expert working legislative knowledge advising colleagues across the organisation and implementing procedures for GDPR data compliance, ensuring that legal obligations are adhered to in relation to data protection and gambling legislation.

About You

With experience of working with databases and spreadsheets, you will have a high level of data protection/GDPR knowledge and meticulous application.

You will also have experience of:

• Complex data exports & imports and of compiling complex reports using ETLs & report builders, data visualisation tools (such as PowerBI) and analysis and interpretation tools (such as KNIME).
• Maintaining high level of accuracy and attention to detail whilst working in a busy team.
• Communicating complex data issues clearly.

What you get in return…

• Competitive pension.
• Life assurance.
• 31 days holiday (including Bank holidays), rising to 34 with each full year of service.
• Wellbeing team.
• Recorded Pilates classes.
• Long service awards.
• Healthshield plan
• Free parking.
• Subsidised restaurant and shop.

About the Organisation

The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as CRM, Salesforce, CRM Support, Salesforce Support, CRM Officer, Salesforce Officer, CRM Administrator, Salesforce Administrator, Database Administrator, CRM Support Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation