Data Support Manager Jobs

We are looking for an expereinced marketing and fundraising coordinator or alternatively a job split for a marketing coordinator and fundraising coordinator.

An exciting opportunity for someone who is motivated to improve marketing and fundraising processes, raise the profile of the organisation and recognise areas in which we can raise valuable funds.

Job Purpose

To take a lead role (working proactively with the Chief Executive. Staff and Trustees) in order to maximise Umbrella’s public profile.   

Developing the marketing and fundraising functions within Umbrella is pivotal to expanding and developing the charity through a broad range of marketing, income generation activities and social media messaging for the charity. 

Undertaking proactive, responsive, and targeted research campaigns to generate prospects and potential sources of funding, whilst also raising awareness of our brand, work, and services. 

Develop and cultivate relationships with companies, major donors, trusts, foundations and other individuals or organisations who may support our work; assist with writing, coordination, and submission of funding applications to donors; plan and implement fundraising events; and meet fundraising targets.

Expand and improve Umbrella’s knowledge and engagement within social user platforms utilised by business, families, and young people. Leading specific marketing campaigns and projects within the team and implement integrated marketing and communications strategies and campaigns.

To advance the profile, reputation, and development of the charity through the delivery of a range of initiatives including print and online communications, the production of printed materials, digital marketing, public relations, events, and other promotional activities.

Key tasks and responsibilities

• To create, implement and deliver specific marketing campaigns and projects and implement integrated marketing and communications strategies and campaigns.
• To advance the profile, reputation, and development of the charity through the delivery of a range of initiatives including printed and online communications, the production of print materials, digital marketing, public relations, events and other promotional activities ensuring that these complement Umbrella’s strategic objectives.
• To manage and update Umbrella’s website.
• Coordinate and deliver high quality social and digital media content across Umbrella’s social media accounts.
• To maintain a knowledge of the external charity funding environment and benchmark Umbrella against fundraising trends and best practice in the wider sector.
• To complete and manage grant and trust applications (working in conjunction with CEO and Trustees). 
• Engage with potential corporate partners through Marketing Derby.  This includes maintaining and developing positive relationships with a varied pool of stakeholders, supporters and funders. 
• Roll out Umbrella’s corporate program.
• Attend relevant external meetings and presentation events on behalf of Umbrella
• Work closely with Umbrella’s Volunteer Coordinator to support the fundraising volunteer group to undertake more ‘grass roots’ fundraising activities.
• 11. Work closely with Umbrella colleagues, ensuring close and effective working relationships across the whole organisation, including operational groups to ensure that grants are spent and reported correctly
• 12. To work with Communications consultant to define the communications strategy for the organisation, when required.
• 13. To work with the CEO to produce and implement Umbrella’s Fundraising plan and to report regularly to the Fundraising Marketing and Communications Sub Group on progress against agreed targets. 

General Responsibilities

• Take an active part in continuing to develop own knowledge and skills relevant to the job, attending training as required.
•  Adhere to Umbrella’s Safeguarding/Protecting Vulnerable Children and Adults Policy  
• Be familiar with and adhere to Umbrella’s policies and procedures
• Maintain confidentiality at all times
• Manage and organise your own time and activities to ensure tasks are prioritised, and agreed deadlines are met. 
• To assist with any other duties that may occur from time to time in order to meet the needs of Umbrella, which are not covered in the above. These will be mutually agreed with the Chief Executive.
• To undertake telephone duties as required

Other Requirements

• In order to achieve the objectives of Umbrella, the post holder will need to work flexibly, including some out of hours
• Driving licence and vehicle, for which a mileage allowance will be paid.

This is not a full and complete statement of duties and responsibilities, which may be amended in the light of changing needs of the organisation, after consultation with the post holder

Desirable Education & Qualifications

Educated to degree level or have the equivalent experience in marketing or fundraising/sales within a Charity organisation or similar.

Marketing qualification or equivalent experience.

Sales/fundraising qualification or equivalent experience.

(Additionally, candidates could be a member of Institute of Marketing and/or the institute of Fundraising).

Experience

Experience of developing and delivering effective marketing and fundraising strategies.

Experience of generating income and support from a variety of groups including corporates, major donors, individuals, and through events.

Experience of building long-term, productive relationships with supporters and donors.

Experience of leading marketing campaigns working through various social media platforms and traditional forms of media.

Skills & Attributes

Proactive, resilient self-starter with a positive approach to work.

Flexible approach

Excellent relationship management, interpersonal, and communication skills a true team player

The ability to inspire diverse stakeholders/audiences.

The ability to drive innovation, change and growth.

Demonstrable ability and confidence to successfully “make the ask” for support.

Well organised and able to manage and prioritise workloads.

Strong understanding of technology and information systems pertinent to the role

Ability to work independently and manage own workload

Understanding of the barriers faced by disabled children and their family

Commitment to inclusion and equalities

Other requirements

Willingness to work unsociable and flexible hours (including occasional evenings and weekends) when required to meet the needs of the role.

Support in the delivery of specific fundraising and marketing Training

Sensitivity, diplomacy, approachability, and flexibility

Driving licence and use of vehicle

Outline First Year Targets & Goals

1. A diverse and relevant media strategy, regularly updating our website and social media sites, resulting in a 30% increase in engagement.

2. Up to date set of marketing and fundraising materials and templates.

3. An improved relationship with local media (BBC/ITV local news, Radio Derby and Derby Telegraph) - targeting at least 4 stories/interviews over the year.

4. Increasing the number of organisations naming us as their charity of the year for support with fundraising and volunteering support by 3.

5. Launch a scheme to encourage local people to remember Umbrella in their wills.

6. Maintain £50k in small grants to support specific projects.

7. One “high value” supporter events (e.g. g sponsorship type event) raising a minimum of £10K in year 1. 

8. An increase in donations/fundraising from an average of £4k per month to an average of £7k per month across the organisation within the first year (via fundraising volunteers).

Salary: £60,000 - £70,000 + wellbeing cash plan + pension scheme (LGPS) + additional Lift Schools benefits

Hours: 37 per week, full time 

Contract: Maternity Cover 

Start date: April 2025 

Location: Hybrid role requiring 3 days per week in the office during school term time.

Are you a strategic thinker with a passion for communication innovation? Join Our Team as Head of Internal Communications.

Lift Schools is seeking a dynamic Head of Internal Communications to lead our internal communications on a fixed term maternity basis initially.  In this pivotal role, you will be responsible for developing and implementing innovative communication strategies that drive engagement, foster collaboration, and embed a shared understanding of Lift Schools' strategic priorities across 57 schools and central offices.

The Head of Internal Communications will lead Lift Schools' internal communications agenda, ensuring that every member of staff feels informed, engaged, and connected to the organisation’s mission and values. This role is pivotal in shaping and sustaining a strong organisational culture.

This role contributes to the Lift Schools’ mission that every child receives an excellent education, in every classroom, every day.

We would welcome applicants who have:

• Proven background in internal or external communications.
• Acumen on which channels and messages will best result in purposeful engagement.
• Experience working collaboratively and cross functionally to produce best outcomes.
• Ambition and the personal attributes to drive digital improvement to make a tangible impact to the lives of over 33,000 children within our trust through communications strategy.
• Confidence to be bold and innovative in internal communication design and delivery.

Who is Lift Schools?

We’re a diverse and inclusive network of schools with one clear mission; to provide an excellent education to every child - in every classroom, every day. And we do this across each of our 57 schools.  As with our students, we want our team to be empowered to do their best work, supported by the best leadership they’ve ever had.

We acknowledge and appreciate the exceptional efforts of everyone here in making this an incredible organisation.

We offer you:

• Comprehensive training: Access a wide range of developmental training to boost your career.
• Generous benefits: From your pension plan to healthcare and financial support, we've got you covered.
• Lifestyle perks: Enjoy discounted gym memberships, travel deals, and even electric vehicle incentives.

The role is due to commence April 2025 . This is a fixed term (maternity cover) position initially, however as a growing and evolving trust that is continuously looking at ways to drive impact, this role could lead to further roles/ extension.

Closing date: 19th January 2025 

We reserve the right to close this vacancy early should we receive an overwhelming response. All candidates are advised to refer to the job description and person specification before making an application.

Lift Schools are committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our people and volunteers to share this commitment. We adopt a fair and consistent recruitment process which is inline with Keeping Children Safe in Education guidance. This includes online checks for shortlisted candidates. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check.

Lift Schools embraces diversity and promotes equality of opportunity.  Job share, part-time and flexible working opportunities will be considered.

We are a Disability Confident Employer and there is a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria.

Follow us on Facebook, X, Instagram and Linkedin. Further details can be found on our careers page.

Patient Empowerment Co-ordinator

24 hours per week, remote with occasional travel.

Salary £30,000  pro-rata

Closing date 15th January 2025.

Antibiotic Research UK  (ANTRUK) is the UK patient organisation for people impacted by antibiotic and antimicrobial resistance (AMR). Our legitimacy to advocate for change, with policy makers and NHS organisations, comes from our small-scale research projects, our engagement with patients and their families, and from our direct support of patients through our information service and peer-support activities.

As part of a planned expansion, we are now looking to appoint a Patient Empowerment Coordinator. This is an exciting new role with an opportunity to build upon our existing patient engagement activities and to develop new workstreams for 2025 and beyond.

To be successful in the role you will need previous experience in service-user engagement, preferably engagement that informs policy and practice change. You will be highly organised, have great people skills, and be a skilled facilitator. Above all, you will be passionate about improving the lives of people in the UK impacted by AMR through this key role at ANTRUK.

Please note that our website is currently under redevelopment so some of the non-clinical content may not appear to be.

Please also see the ROLE DESCRIPTION for more information.

Associate Director of Finance & Operations

Job title: Associate Director of Finance & Operations 

Purpose: Provide leadership to ensure the efficient and effective management of operations, people, finance, security, and compliance, ensuring excellence across these areas. 

Responsible to: CEO 

Responsible for: HR Business Partner, Operations Officer, Finance Officer (Part-time), Finance Lead (Part-time) 

Working with: Senior management team, programmes team, colleagues in other departments and stakeholders as necessary. 

Grade and Salary: GBP 65,000 

Location:  London, UK (Hybrid with at least 2 days in the London office) 

Post: Full-time 

Period: Permanent 

REDR UK AND THE WORK WE DO   

RedR UK is an international NGO and learning provider that develops capacity and supports aid workers, organisations, and communities to prepare for and respond effectively to crises within humanitarian, development, and peacebuilding contexts. Our work builds resilience, primarily in low and lower middle-income countries worldwide. We have 40 years’ experience responding to natural and manmade disasters.    

We are an HPass Certified Learning Provider, meaning we meet the Humanitarian Learning Standards. RedR UK is committed to the Humanitarian Charter, the Code of Conduct for the International Red Cross & Red Crescent Movement and NGOs in Disaster Relief and the Core Humanitarian Standard.   

RedR UK has offices in London and Amman and maintains a large pool of highly qualified trainers and experts who go through a rigorous certification and selection process. 

RedR UK is committed to a strong, positive culture, with benefits for staff and those with whom we work. Our culture is also important to us in terms of our ethic of humanitarian impartiality and neutrality and our compliance with the Core Humanitarian Standard (CHS) and other professional codes of conduct.   

Our values are vitally important to us as individuals, teams and to RedR UK as a whole. We are committed to a continuous process of strengthening our culture, maintaining the high standards required to work together effectively, and delivering first class advice and service to those with whom we work.   

ABOUT THE ROLE 

We are seeking a dynamic and experienced Associate Director to join RedR and its Senior Leadership Team (SLT) to oversee the efficient and effective functioning of our organisation's key operational areas, including Operations, People Management, Finance, Security and Compliance. The Associate Director will play a pivotal role as part of the SLT in ensuring the smooth implementation of our humanitarian programmes while upholding the highest standards of excellence, accountability, integrity, collaboration and lifelong learning.

You will have a deep understanding of how to deliver programmes in a humanitarian context in a safe, secure and compliant manner. You will enhance delivery through standard operating procedures across the organisation and lead by doing.

MAIN DUTIES AND RESPONSIBILITIES 

Financial Management 

You will lead a finance team of 2 (both part-time), responsible for excellent financial management, controls, reporting, budgeting, and auditing (both internal and external) including: 

• Maintaining up-to-date financial records, including processing invoices, payments, and managing accounts payable and receivable. 
• Month-end and year-end closing procedures.
• Ensure compliance with accounting standards and regulations. 
• Lead the budgeting and forecasting processes, managing cashflow. 
• Oversee payroll processing and reimbursement procedures. 
• Analysis of financial data and preparation of reports for leadership review. 
• Set standards for programme staff on financial budgeting and reporting 
• Stay informed about changes in accounting regulations and best practices. 
• Lead the improvement of finance and accounting processes and systems. 
• Prepare consolidated Financial Statements in accordance with Charity SORP FRS 102. 
• Lead on external audits to ensure that all external audit requirements are met in the UK and Jordan and associated statutory reporting (e.g. to HMRC). 
• Lead on regular internal audits and apply learnings in improving systems. 
• Lead on fraud and corruption prevention and response, and cyber security. 
• Work with SLT and business teams to prepare UK and overseas regulatory annual reporting. 
• Actively engage in the Finance, Audit and Risk Committee meetings, leading on behalf of the SLT. 

Operational Delivery

You will systematically enhance, streamline and optimise operational processes and systems to enhance delivery and security of people. You will lead on efficiency, quality, and scalability while availing technological advancement. This includes systems, IT, CRM, facilities and vendor management. You will be supported by an operations officer to deliver this role: 

• Provide administrative support to the Operations, IT functions of the organisation.
• Leading process improvement and renewals (e.g. insurance) across Operations, (e.g. IT, security).
• Enhancing adherence to organisational systems, e.g. Office 365, Sharepoint, Salesforce, ensuring the organisation becomes more efficient and effective in how it works. 
• Lead any country registration, reporting, resourcing requirements, ensuring compliance and adherence to RedR policies. 
• Lead on policy review, updates and roll out.
• Maintain RedR’s risk register and ensure its regular review throughout the organisation. 
• Leading a robust approach to data security. 
• Ensure the delivery of best practice security management through risk management, situational analysis, assessment, plan implementation, monitoring and evaluation, continuity and crisis planning and leadership. Lead the delivery of security management standard operating practice, protocols and procedures to support programmes and staff in the field. 
• Actively engage in the Senior Leadership Team. 
• Lead the preparation of monthly All Hands and Quarterly Team Meetings; and preparation for Board meetings. 

People & Culture

• You will lead the People & Culture function at RedR and be supported in that coordination by a HR business partner. 
• Implement HR policies and procedures to support a diverse workforce including employees, consultants and Associate trainers and members. 
• Supporting a positive and healthy working culture across the organisation.
• Enshrine best practice people processes including in recruitment, onboarding, professional development and performance management. 
• Manage any organisational change management processes and ensure that RedR UK’s culture and values are embedded across the organisation. 
• Analyse resource requirements and utilisation across programmes, providing insights and recommendations; collaborate with programmes to develop strategies for optimising resource allocation and utilisation. Establish mechanisms for ongoing monitoring of resource allocation and utilisation across programmes. 
• Foster collaboration across teams for effectiveness and efficiency, to avoid duplication, achieve a consistent approach and to improve quality. 

RedR UK Leadership 

• Provide direction and leadership to the organisation's finance, operational and people functions, aligning them with the overall mission and objectives. 
• Collaborate with the Senior Leadership Team in delivering RedR UK’s 2025-27 strategy. 
• Lead on change management and strategic initiatives for RedR. 
• Manage a process of regular and effective communication and reporting across RedR, where lessons are learned, analysed, and applied. 
• Work with other RedR organisations to develop the RedR family as a global brand, investigating synergies and economies of scale between the organisations. 
• Foster a positive and resilient team culture that embraces and adapts to change, promoting innovation and continuous improvement. 

Key competencies 

Achieving Results: 

• Operationalises strategy decisions to make significant gains.  
• Leads major initiatives to streamline operations, enhance productivity, and ensure best practice. 
• Drives the adoption of best practices, constantly seeking ways to improve operational excellence. 
• Considers wider implications of decisions to ensure comprehensive results. 

Engaging with Stakeholders: 

• Cultivates strong relationships with internal and external stakeholders, to achieve shared goals and foster a culture of cooperation. 
• Manages stakeholder expectations effectively, resolving conflicts and building consensus around operational changes. 
• Senior representation of the organisation with stakeholders. 

Humanitarian Learning Principles and Practices: 

• Advocates for the importance of key humanitarian principles within the organisation and among stakeholders.  
• Promotes a culture of continuous learning and adaptation within the organisation. 
• Promotes a culture of well-being and duty of care. 

Managing Projects: 

• Thinks ahead to long-term goals while maintaining focus on present tasks. 
• Leads the planning, analyses, implementation, and evaluation of projects and initiatives. 
• Creates and supports flexibility through quick adaptation to change. 

Demonstrating Leadership: 

• Inspires and motivates staff to perform at their best, fostering a culture of collaboration, excellence, accountability, and integrity. 
• Leads by example, demonstrating ethical leadership and a commitment to the organisation's mission and values. 
• Provides mentorship, coaching, and professional development opportunities to staff, empowering them to grow and succeed. 

Technical Expertise: 

• Masters comprehensive technical expertise. 
• Directs integration of technical skills. 
• Applies rigorous technical standards ensuring exceptional quality. 

PERSON SPECIFICATION  

Essential  

• Demonstrated commitment to the mission and values of RedR UK and a deep understanding of key humanitarian principles. 
• Proven track record of senior management expertise in a humanitarian context specific to finance, operations, and people. 
• Proficiency in data analysis with a keen understanding of performance and operational metrics. 
• Extensive experience in and security management within the humanitarian sector across fragile and conflict affected states. 
• Experience with procurement, contracting and compliance requirements of key donors including USAID, FCDO and UN agencies. 
• Familiarity with systems including Salesforce, QuickBooks, Dext, Sharepoint, and Excel. 
• Ability to navigate and thrive within a dynamic environment, exhibiting flexibility and resilience within a small organisation.
• Exceptional people management skills in international contexts. 

What We Offer: Your well-being, our priority 

At RedR UK, we are dedicated to creating a supportive work environment that values and nurtures our team. Our benefits package is designed to foster a balanced and fulfilling career, supporting both your professional growth and personal well-being. Benefits include: 

• 23 days annual leave, increasing by one day each year up to 28 days (excluding public holidays). Plus, one day birthday leave. 

• 5% employer pension contribution involving dependants 
• 3 paid days annually to volunteer for causes you care about 
• 5 days of paid study leave 
• Employee Assistance Programme
• Enhanced Maternity/Paternity/Shared Parental Pay at 100% for 12 weeks for employees with over two years of service. 
• Life assurance coverage equalling four times your salary. 
• Up to 10 days compassionate leave for family emergencies, 5 days dependent leave. 

Our benefits are integral to RedR UK’s commitment to valuing, developing, and caring for our people as we work together to make an impact in the humanitarian sector. If you believe you can make difference, please join us. 

Could this be you?

Please send your CV and one-page cover letter. We will be hiring on rolling basis.

Brand and Content Adviser 

Location: Global remote

Salary: £55,00 - 60,000

Closing date: 15 January 2025

Our vision at UnitedGMH is a world where everyone everywhere can access mental health support. We use our expertise in advocacy, financing and campaigning to advance this vision, focussing on rights, health systems, ecosystems, and field building to deliver progress. We are looking for an experienced and dynamic Brand and Content Adviser to help increase our profile and impact through effective brand, social media and creative content approaches.

Reporting to the Communications Director, this new role will be part of a small international communications team covering strategic communications and media for UnitedGMH and the Global Mental Health Advocacy Network (GMHAN). You will have responsibility for helping manage freelancers and engaging with partners.

This is a great opportunity for a creative and entrepreneurial individual to help us tackle the challenges facing people with mental health needs worldwide.

Key responsibilities

• Working with the Director of Communications  and wider team, contribute to the development of a long-term global brand, content and channels strategy which harnesses the strengths, expertise and impact of UnitedGMH to best effect.

• Provide clarity, guidance and insights to inform the development of our online channels and products.

• Work with colleagues to plan and deliver creative and informative content that reaches and engages audiences with our work and brand.

• Produce and commission multimedia resources to tell the story of UnitedGMH’s mission and impact.

• Monitor social media performance and provide insights on brand, content and channel effectiveness. Drive the continuous improvement and optimisation of our content.

• Provide guidance and quality assurance to ensure that our online content reflects the brand in a consistent and compelling way, wherever you are in the world. 

• Share and promote best practices with colleagues, and collaborate effectively to support our shared goals.

• Regularly review and update our website content and structure to optimise it for our audiences.

• Provide direction, management support and mentoring to the Communications Officer.

Skills and experience

Essential

• Experience of shaping and delivering brand, content and social media strategies for international organisations.

• Deep understanding of tools, techniques and approaches to monitoring and analysing data, and of using insights to continually inform and evolve content strategies.

• Excellent interpersonal and team working skills. Able to engage and support colleagues in developing content and promoting a unified brand externally.

• Strong creative instincts with the ability to produce, commission and curate technical information in an engaging way to a diverse global audience.

• An understanding of global advocacy communications and campaigns approaches.

• Fluent in English with excellent written and verbal communications skills.

• Line management experience. 

Desirable

• Experience of working in global health, mental health or international development sectors.

• A network of freelance contacts, e.g. photographers, videographers, graphic designers.

• Knowledge of other language/s. 

This is a global remote role and you must already have the right to work in the country where you are based.

To apply, please submit your CV and Cover Letter via the Charity Job website by 12pm GMT on 15th January 2025. No direct applications will be accepted.

IT Security Analyst

Recruitment Agency Ref: 153459

Location: London (office-based role with flexible working options available)
Salary: £46,000 per annum
Contract Type: Permanent

We are working with a London-based Housing Association to recruit for a new role within their IT team. The IT Security Analyst will be responsible for supporting the information security functions and continually improving information and cyber security processes across the organisation. This role will play a pivotal role in ensuring the organisation maintains their Cyber Essentials Plus accreditation.

Key Responsibilities:

• Monitor and analyse computer systems for security issues
• Investigate security breaches and provide detailed incident reports
• Implement security measures, including firewalls and data encryption
• Conduct penetration testing and vulnerability assessments
• Develop best practices for IT security across the organisation
• Research and recommend security enhancements
• Support a 24x7 cybersecurity service, including incident response and disaster recovery planning
• Collaborate with internal teams to align security strategies with business goals

About You:

• Industry-recognised certifications such as Security+ or CISSP
• Demonstrable experience in information security or a related role.
• Expertise in penetration testing, vulnerability management, and SIEM tools
• Strong understanding of firewalls, antivirus, and network security principles
• Experience with cloud infrastructure and host-based security tools
• Excellent communication, analytical, and problem-solving skills
• A proactive attitude and a desire to drive cybersecurity excellence

This client does NOT provide visa sponsorship.

To apply or for more information, please get in touch with Kirsty Mah on 020 7019 8856 or email [email protected]

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

As Marketing Executive, you will use your expertise to coordinate and deliver marketing projects to increase brand awareness and drive engagement with key Shelter Scotland audiences. You’ll be integral to ensuring we have a critical mass of people providing their voice in support of our work, encouraging new and existing supporters to act to address the housing emergency in their communities.

You will help to ensure Shelter Scotland can deliver on its ambitious supporter strategy – to use mass-mobilisation to achieve supporter growth and depth to win campaigns and achieve long-term change. By creating integrated marketing campaigns across paid, earned, and owned channels – including email marketing – you will drive engagement with key Shelter Scotland campaigns and activities.

About you

We’re looking for someone with a passion for digital and email marketing. Shelter Scotland needs someone with a passion for the cause and can increase our reach to support our campaigns addressing the housing emergency.

Knowledge of integrated channel planning and paid social media  is beneficial, and we want you to be confident using data to assess the impact of our marketing. For further details on the criteria, please see the ‘About You’ section of the Job Description.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland help thousands of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

Part of our Communications and Engagement team at Shelter Scotland, the Marketing and Engagement team includes a Supporter Mobilisation Manager, Senior Marketing and Brand Executive, Supporter Engagement Executive and Marketing Executive. The team work to deliver on Shelter Scotland’s ambitious strategy by leading targeted marketing activities to drive acquisition and engagement both locally and nationally.

About Shelter Scotland 

Shelter Scotland is Scotland’s national housing and homelessness charity. Our vision is of a home for everyone in Scotland. For over 50 years, the way we drive change has remained the same. We advise and support people in housing need today and use the insight we gain to inform our campaigns to change tomorrow. We also raise professional standards for those working in Scotland’s housing and homelessness sector by offering a broad range of training courses.

Home is a human right. It’s our foundation and where we thrive. Yet everyday thousands of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter Scotland. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter Scotland is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
 
Shelter Scotland does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Travel: Regular travel across the UK (including Scotland, Northern Ireland and Wales)
 

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

At Versus Arthritis, we won’t rest until everyone with arthritis has access to the treatment and care they need to live the life they choose with real hope of a cure in the future.

To turbo charge our progress towards achieving our goals we’ve created a new UK Advocacy (policy, public affairs and campaigns) and Health Intelligence department, within the Chief Executive Office who will pro-actively drive positive change with and for people living with arthritis.

About the role

We are now looking for an Assistant Director, who will work closely with and report to our Chief Executive Officer, to lead this new department.  You will lead a growing department of 18 people and have matrix management of our nations policy and public affairs teams.  Together you will deliver UK wide Advocacy and Health Intelligence strategies and ensure we make a step change in our influence.

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

• a highly experienced advocate with exceptional policy and influencing skills.

• a strong understanding of how to use data and health intelligence to drive system change in health or a closely related area.

• a track record of working at senior level in a role which requires an organisation-wide, cross-functional strategic perspective on issues, challenges and opportunities.

• excellent communication, networking and influencing skills, with the ability to build purposeful relationships at a very senior level.

People living with arthritis and musculoskeletal conditions have been overlooked for far too long, if you think you can help us change that, we’d love to hear from you.

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

Benefits

Your excellent benefits include:

• Flexible hours, environments and working practices to promote a healthy work/life balance.
• Health and wellbeing support – including the Employee Assistance Programme (free confidential 24/7 support with mental health, legal and financial queries).
• Simplyhealth cash plan.
• Supportive and inclusive culture, with a wide range of employee networks and support groups available to join.
• Learning and personal development opportunities.
• Competitive annual leave, with the option to buy/sell up to five days per year.
• Generous pension plan, with employer contribution of up to 10%.
• Life Assurance plan (4 x salary).

You must be based, and hold the right to work, in the UK to apply for this position.

Shortlisting 

• We advise candidates to apply early as we reserve the right to close applications ahead of this date.  
• Only shortlisted candidates will be contacted. 

We do not wish to receive contact from agencies or media sales. 

Interview

Interview date to be confirmed. Interviews to be held at Versus Arthritis London Office.

As a Disability Confident Employer, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.

Location:London or Edinburgh, or flexible for remote UK base 

Position Status: Full Time Regular

Starting Salary Range: The starting salary range for this position is 44,320 GBP - based on local benchmarking and commensurate with professional experience.

Closing date: Please submit CV and cover letter at earliest convenience as applications will be reviewed on a rolling basis. 

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About Mercy Corps

Mercy Corps is a leading global organisation powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.

Mercy Corps Europe (MCE) has grown rapidly in terms of volume of activity and complexity. We are now looking for an experienced Digital Fundraising Officer to join us. The Fundraising team plays a key role in Mercy Corps, generating income and raising our profile. The team is based across our European offices in Edinburgh, Geneva, London and The Hague.

The Role

The Senior Individual Giving Officer will act as a source of fundraising expertise in the Direct Marketing and wider development team, as well as the global Development and Marketing teams. Lead on devising a digital strategy that will maximise supporter engagement and acquisition, and thus grow individual giving income, with the input of the Direct Marketing Manager

Mercy Corps Europe's fundraising team is in a growth phase and there are many opportunities to innovate. Creative freedom is very much encouraged and the diversity of the organisation's programmes makes our fundraising work truly varied. There is huge potential in this role to deliver initiatives that will have a significant impact in growing our donor base, including testing new ways of engaging with audiences, integrating marketing across new channels, expanding use of online advertising, SEO and AdWords, harnessing data to create more effective campaigns, engaging thought-leaders and influencers online, and investigating new innovative ways of reaching key audiences.

The ideal candidate will have experience of the latest trends in fundraising and will have both the creative and technical skills to deliver key elements of the direct marketing strategy. They will have demonstrable knowledge of the UK fundraising market, with experience of working across multiple online channels, including Facebook, Twitter and Instagram. Our stewardship programme is underpinned by our emails and so experience devising communications plans and writing for email is a must. Candidates should possess excellent communication skills, with the ability to thrive in a fast-paced, changing work environment.

Essential Job Responsibilities

Supporter development

●Lead on integrating online and offline fundraising, offering supporters a cross-platform experience

●Lead on innovating our digital offering - taking ideas from conception through to testing and beyond

●Work with the Individual Giving Officer to innovate our fundraising offerings and find new ways of acquiring supporters

●Ensure that Mercy Corps grows the number of engaged supporters and income across channels to meet targets

●Responsible for day-to-day implementation of digital campaigns and activity (including email, PPC, social, programmatic and display), to deliver against set targets

●With support from the rest of the team, develop and edit digital fundraising content suitable for target audiences, such as prospective online donors or re-engaging lapsed donors, ensuring consistency with Mercy Corps branding and style guidelines 

●Review and analyse results of fundraising activities and make changes to future work based on this

●Regularly obtain feedback from the audiences that we are contacting to ensure that we are optimising the way we communicate

●Identify new platforms and channels, and keep abreast of current fundraising trends and comparator organisations to ensure that Mercy Corps in Europe is relevant with supporters

●Work alongside Fundraising Operations to inform campaigns, and with the Media and Communications team to ensure that fundraising integrates appropriately with media and communications strategy and activities.

●Manage Google Adwords account effectively to maximise engagements and income. Optimise balancing grants with paid account

●Become the charity knowledge lead on  digital platforms such as Actionkit to upskill colleagues and support cross-team working

●Assist with internal training as required in regards to digital initiatives.

●In conjunction with the Direct Marketing Manager, responsible for ensuring that all fundraising activities are legal and adhere to industry best practice.

Supervisory Responsibility

The position has supervisory responsibility over interns and/or volunteers.

Accountability

Reports Directly To: Direct Marketing Manager

Works Directly With: Individual Giving Officer 

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Qualifications and Transferable Skills

●At least five years of experience in a fundraising/marketing role, with proven experience in digital fundraising, including planning and delivering campaigns.

●Demonstrable knowledge of a range of digital fundraising channels.

●Experience of writing and editing engaging content for online donor audiences.

●Experience of setting digital KPIs and developing in-house digital fundraising capabilities.

●Proven ability to use analytics/metrics and user testing to inform and improve online campaigns.

●Ability to work to brand and style guidelines.

●Ideally prior experience of working with external digital agencies.

●A working knowledge of UK and European charity law and data protection.

●Some knowledge of Canva would be beneficial.

●Relevant professional certifications or equivalent experience.

Success Factors

●Detail-oriented multi-tasker, with excellent organisation skills.

●Strong process management skills.

●Excellent communication skills (both written and verbal).

●Able to build and maintain effective internal and external relationships.

●Able to cope with changing priorities, often at short notice, and work well under pressure.

●Proactive and solutions-based attitude.

●Cooperates and works well with colleagues to maximise opportunities and solve problems.

●High levels of motivation, professionalism and resilience.

●Skilled in anticipating and solving problems and communicating issues, involving others as needed.

●An exposure to and interest in international development is important, along with a demonstrable understanding of digital fundraising trends for international non-profits based in the UK.

Living Condition

The position is based in London, Edinburgh or remote and may require some national or international travel.

MCE team members represent the agency both during and outside work hours when deployed in a field posting or on a short term assignment or trip to country offices. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all Mercy Corps locations.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

This is a fantastic opportunity for an ambitious and driven HR Advisor to join the supportive and collaborative team at Blind Veterans UK, a military charity, who help blind ex-Service people of every generation lead the life they choose, rebuilding lives after sight loss, away from isolation and towards a life of fulfilment, and providing them with rehabilitation, training, practical advice and emotional support.

The charity is in a period of transformation focusing on future growth and over the next two years they will be revising the organisational strategy and planning for a new future, so that they are able to deliver the best possible support to their existing and potential beneficiaries from a financially sustainable position. 

The HR Advisor will support the Head of People and Culture and HR People Partners to deliver an effective HR ‘self-service’ in line with organisational strategy and the charity’s culture and values. Acting as the secondary point of contact for HR queries you will act as a trusted advisor for day-to-day people related queries. You will play a key role in managing the employee lifecycle, with a focus on onboarding, offboarding, and payroll processing. You will be a crucial part of ensuring seamless HR operations, requiring meticulous attention to detail and a proactive approach.

You will: 

• Demonstrate high knowledge levels of key HR processes and practices, including current knowledge of employment law and best practice.
• Exhibit excellent interpersonal, written and verbal communication skills, be highly organised with strong time management, and the ability to prioritise workload.
• Have strong networking skills – internally and externally and the ability to build positive relationships at all levels.
• Have proven ability to think laterally and strategically, applying commercially minded thinking in a non-for-profit setting and be proactive in analysing data and identifying trends.
• Have a good working knowledge of Microsoft Word, Excel, Outlook and HRIM systems.
• Be a member of the Chartered Institute of Personnel and Development, qualified at Level 3 or above, or relevant vocational experience.

This role offers the chance to hone your skills within a fast-paced environment while contributing to a wider organisational transformation. If you can work confidentially, with tact and diplomacy, are collaborative, with a positive approach to equality and diversity then we would like to hear from you. 

Adhoc travel across the UK is required.

For more information, please contact Louise Portnall, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status*, or other category protected by law.

*Any veteran applying for this role will be offered the opportunity to interview. 

Location: Homebased with occasional travel - a mandatory monthly meeting in London (expenses covered)

Closing date: Sunday 26 January 2025

An international charity, our client is committed to improving the lives of horses. Founded in 1927, the organisation is built around four key pillars: rescue and rehabilitation, rehoming, international work, campaigning and education. Each of these areas supports their overarching mission to enhance equine welfare worldwide.

Prospectus is excited to partner with this exciting charitable organisation in their search for a Fundraising Digital Marketing Lead—a newly created role with the potential to shape the charity’s digital future.

Working closely with the Senior Marketing Officer this role will spear head all online fundraising activities recruiting and stewarding donors, acquiring new supporters, and driving the success of digital fundraising campaigns. Through collaborating with the wider Fundraising and Communications teams, the successful candidate will play a critical role in refining and delivering the charity’s digital strategy.

The ideal candidate will have a strong track record in digital marketing within the nonprofit sector, with demonstrable success in using online platforms to drive fundraising growth. You will possess the ability to engage and build online communities around the charity’s mission and translate that engagement into ethical fundraising success. This role requires a creative, data-driven professional with a passion for making a tangible difference.

Joining this organisation offers an incredible opportunity to shape the digital development of one of the UK’s leading animal welfare charities.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Jessica Stoddart at Prospectus.

If you are interested in applying for this position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

Are you ready to hit the ground running in a start-up environment? As a Digital Campaigner, you’ll join a small, collaborative team with the opportunity to make an immediate impact.

Reporting directly to the Executive Director, you’ll design and execute digital strategies that inspire supporters to take action for animals. Your work will focus on creating and optimising petition pages, crowdfunding campaigns, and membership initiatives while managing social media paid advertising and creating engaging website content.

You’ll also assist with website updates and content management, ensuring a seamless user experience across our digital platforms. Working closely with the Membership Executive and campaign teams, you’ll build integrated supporter journeys, leveraging email, SMS, and social media to engage and convert activists into dedicated supporters.

Key Responsibilities

Digital Campaign Strategy:

• Develop and execute audience-focused digital strategies to mobilise supporters and increase engagement.
• Create and optimise petition, crowdfunding, and membership pages to drive conversions.
• Identify KPIs aligned with organisational goals and evaluate campaign performance.

Social Media Paid Advertising:

• Plan, implement, and monitor social media paid advertising campaigns to maximise reach and engagement.
• Use data-driven insights to refine ad strategies and improve performance.

Website Content and Management:

• Assist with website updates and content management, ensuring all content aligns with campaign objectives and brand guidelines.
• Create engaging and impactful website content to inspire action and deepen supporter engagement.

Content Creation and Platform Management:

• Design and oversee impactful email and SMS campaigns to inspire activism and supporter loyalty.
• Utilise tools such as Salesforce, AI-driven platforms, Impact Stack, and MailChimp to deliver high-impact campaigns.

Engagement and Conversion:

• Develop multi-channel actions to mobilise supporters, deepen engagement, and grow memberships.
• Work with the Membership Executive to provide exceptional supporter care and manage conversions.
• Test, analyse, and optimise campaigns for maximum impact and ROI.

Collaboration and Adaptability:

• Join a small, dynamic team and contribute to an agile, start-up culture.
• Collaborate with internal colleagues and external partners to deliver compelling campaigns.
• Adapt quickly to new challenges and opportunities, contributing to the growth of the organisation

What We’re Looking For

We’re seeking a self-starter and experienced digital campaigner who thrives in a fast-paced, start-up environment. You’ll bring creativity, technical expertise, and a passion for animal rights to the role.

Essential Skills and Qualities:

• Proven experience designing and managing online campaigns, including petitions, crowdfunding, and membership initiatives.
• Strong skills in social media paid advertising, email marketing, and SMS campaign management.
• Proven ability to assist with website updates and content management, with skills in creating engaging and impactful website content.
• Familiarity with platforms like Salesforce, MailChimp, AI-driven tools, and Impact Stack.
• Analytical mindset with the ability to track performance, test campaigns, and optimise for results.
• Passion for animal rights and a strong commitment to animal advocacy.
• Adherence to a vegan lifestyle (strongly preferred).
• Excellent communication and collaboration skills, with a proactive, team-oriented approach.
• Ability to work independently and get started immediately in a small, dynamic team.

Location: Hybrid working with occasional travel to our Bristol office
Closing Date: Friday 31st January 2025
Interviews: Scheduled for the week of Monday 10th February 2025

Applications are invited for a Head of Communications to join the Communication Group at the Earlham Institute, based in Norwich, UK.

Background:

The Communications team has a focus that spans the scientific and marketing communications landscape. We work across digital, creative design and public relations to communicate our research to a range of audiences both locally and internationally. The latest technology, data analytics and media monitoring tools are used to stay up to date in the exciting world of modern biology.

The role:

The Head of Communications leads the Earlham Institute’s communications and public engagement activity by developing and delivering effective communication and marketing strategies, aligned to the organisations priorities, research programmes and technical platforms. You will have overall responsibility for coordinating and measuring the impact of activity across media relations, public engagement, internal communications, brand, multimedia, digital, and social media.

As the most senior communications professional, you will have a history of successfully delivering impactful communications strategies with measurable outcomes in an academic, public sector, or third sector organisation. At Earlham Institute you will implement multi-channel approaches and manage a busy multidisciplinary team to help build the Institute’s reputation as a leader in genomics and computational science. From our social media accounts and news stories to the physical building itself, you will develop and promote a clear, coherent, and consistent brand that is recognised, locally, nationally, and internationally. You will be expected to model the organisational values, research culture and be able to clearly explain our vision and mission, and support others to find their own ways of doing the same.

The ideal candidate:

The successful candidate must be educated to degree level in a relevant subject to the Head of Communications role at the Institute, it is desirable if the post holder is a member of the Chartered Institute of Marketing and/or Institute of Public Relations.

It is an essential requirement that the post holder has knowledge of the academic or research environment, along with knowledge in marketing approaches for a range of key stakeholders. It is advantageous if the candidate understands research funding and reporting, but not essential as full training will be provided.

Additional information:

Applicants must submit their CV as part of their application, along with a covering letter explaining why you are suitable for this role.

Salary on appointment will be within the range £55,500 to £69,250 per annum depending on qualifications and experience. This is a full-time post offered on an indefinite basis.

Interviews will be held on 18 February 2025.

This role does not meet the full salary requirements set by UKVI to allow for visa sponsorship.  However, some individuals may still be eligible for visa sponsorship depending on their personal circumstances.  If you require visa sponsorship, please click here to find out if you qualify before applying. Please note, the occupation code for this role is 1133, which is not on the immigration salary list.

As a Disability Confident employer, we guarantee to offer an interview to all disabled applicants who meet the essential criteria for this vacancy.

The closing date for applications will be 31 January 2025.

37.5 hours per week / Permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays on a four-on-four off shift pattern 

Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

Horsham Y Centre supports 50 young people aged 16-25 to alleviate the risk of or impact of homelessness. Situated in the middle of Horsham, the service has strong links with and contributes to the local community. The service is staffed 24 hours a day with a support team, night team and management based onsite. It aims to support residents into independent accommodation through life skills support.

We are looking for a Housing Night Worker to join our Horsham Y team. Main areas of responsibilities are:

Safety and security

• Provide a friendly and professional front-of-house welcome to residents, visitors and staff, and ensure the building is safe, secure quiet and welcoming 
• Maximise the wellbeing of residents and visitors by ensuring adherence to health and safety protocols and house rules, all within the terms of tenancy agreements
• Assess and monitor the risks presented by residents to ensure they can keep themselves safe and, where possible, continue their development
• Record all incidents and accidents and share appropriately with the wider team, your manager and, if necessary, the central safeguarding team 

Engagement with residents

• Welcome residents home and provide informal and responsive support so they can articulate their aspirations and ambitions and acquire the skills they need to live independent and fulfilling lives
• Ensure resident’s views, aspirations, concerns, and ideas are sought so they can play an active role in influencing the services they receive
• Proactively promote the services on offer and ensure residents are encouraged to engage with those services
• Contribute to, or support, evening groupwork activities so that residents can access tailored solutions that meet their needs, wishes and aspirations

Administration and housekeeping

• Undertake tasks as directed, including but not limited to inputting data, assessments, reviews, case notes onto our client database and entering new residents details/closing ex-resident records
• Completing health and safety/compliance checks, and recording estate inspectors and room checks
• Adding maintenance requests to our property services system

General

• Work as part of a team, on a rota four on four off shift pattern, alongside another Housing Night Worker, ensuring young people at the service have non-judgemental, objective at night, along with taking responsibility for personal safety during periods of lone working
• Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations
• Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice 

There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. Please download the job profile for full role details.

ABOUT YOU: We know that there are great candidates who will not fit everything described below, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.

This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.

Experience and knowledge

• Experience of working in a customer facing environment, remaining calm and solution-focused when dealing with challenging behaviour
• Basic understanding of the support needs of young people and/or adults at risks
• Understanding of the impact of trauma on others, and the ability to work with a strengths-based approach with people who may be in distress
• Demonstrated confidence and competence in recording notes/actions in service log, incident forms and Health and Safety check lists
• Basic knowledge of good safeguarding procedures in relation to young people and/or vulnerable adults, and the ability to maintain professional boundaries (training provided)

Skills and abilities 

• Ability to communicate clearly both verbally and in writing for appropriate record keeping (vital for handover to colleagues working day shifts)
• Good interpersonal skills and ability to build and maintain strong relationships
• Ability to work lone work, work autonomously, and use own initiative, as well as being part of a team
• IT skills, including proficiency in MS Office 365 package, as well as healthy and safety and client management systems (training on YMCA DLG systems provided)
• Ability to de-escalate volatile situations and manage challenging behaviour appropriately