Data Support Manager Jobs

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

Job Role: Retail Assistant Manager    

Salary: £22,310 per year              

Hours: Full time 37.5 hours per week        

Contract type: Permanent 

Location: Bradford-On-Avon

 The Role:

To assist the Shop Manager in the dynamic and efficient management of volunteer staff, premises, and stock for our brand new Julian House Charity Shop opening in Bradford-On-Avon! The role is crucial in maximizing sales, achieving performance targets, and ensuring outstanding customer service that drives repeat business. You will also ensure compliance with all security, health, and safety standards, stepping in to lead the shop in the manager’s absence. 

Responsibilities include: 

• Collaborate with the Shop Manager to meet and exceed income and profit targets by optimizing sales strategies, minimizing operational costs, and continually seeking innovative ways to enhance business performance. 
• Ensure compliance with all statutory obligations, with a proactive approach to health and safety standards. 
• Promptly manage unwanted donations, maximizing revenue from these items through effective disposal methods. 
• Identify and nurture key volunteers to deputize effectively for the Shop Manager or Assistant Shop Manager when needed. 

Qualifications / Requirements: 

• General management, preferably in retail.
• A proactive, customer focused approach to work, demonstrating responsiveness and flexibility.
• Basic Knowledge of Health & Safety, Fire Regulations and ability to identify potential risks.
• Retail experience.

There are many great reasons to join our team!

• Great opportunities for career development and free monthly training sessions from experienced facilitators
• Sliding salary scale with salary increases every year for the first 3 years
• Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
• 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment. Plus bank holidays
• 30% staff discount at Julian House charity shops
• 20% staff discount at Julian House bike workshops
• A generous and competitive pension scheme
• Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
• 6 weekly Reflective Practice sessions from objective, external facilitators

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

   If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. 

Get in touch

If you have any questions about the Retail Shop Manager role, please get in touch with us today! We look forward to speaking with you soon!

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!

Are you passionate about leading a team that sources and helps share the inspiring and powerful stories of children and their families that come to Great Ormond Street Hospital? 

The Family Stories team is integral in ensuring Great Ormond Street Hospital (GOSH) Charity tell compelling stories and manage patient and family relationships in a thoughtful, responsible and efficient way.

The salary for the role is £45,211 pro rata and is a 12-month fixed term contract. 

Key Responsibilities

• Manage the day to day running of the Family Stories team.
• Work closely with GOSH families and ensure their stories are captured and managed in a thoughtful, compelling, and responsible way.
• Take an active role in strategy development and storytelling. 

Skills, Knowledge and Expertise

• Significant experience working with family stories.
• Experience leading a team.
• High emotional intelligence with the ability to manage family relationships effectively and compassionately. 
• Strong storyteller. 
• Experience developing a family story strategy.
• Collaborative.
• Exceptional relationship building skills

The Family Stories Manager takes a central role in working with a range of families and patients at any one time and ensuring that the stories we tell reflect the diversity of the hospital. 

If you’re an experienced Family Stories professional, then we want to hear from you. 

Please refer to the full job description for more information. 

Closing Date: 5th January 2025.

Benefits

• 30 days annual leave (plus bank holidays)  
• A flexible approach to working arrangements.  
• Access to our enhanced pension scheme  
• Life assurance 
• Access to various health and wellbeing schemes, including the employee assistance programme. 

About Great Ormond Street Hospital Charity

Every day brings new challenges at Great Ormond Street Hospital (GOSH). Every day, over 750 seriously ill children from across the UK arrive for life-changing treatments. Every day, young lives hang in the balance as patients, families and staff battle the most complex illnesses. And every day, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children – and change the world. This extraordinary hospital has always depended on charitable support to give seriously ill children the best chance to fulfil their potential. Without donations, Great Ormond Street Hospital Charity can’t help fund ground-breaking research, advanced equipment, child and family support services, and the rebuilding and refurbishment of wards and medical facilities. Our staff help to raise and invest these vital funds at the hospital and within child health research nationally. A better future for seriously ill children starts with you.

Along with being awarded the ‘Sunday Times Best Places to Work 2023’, we were delighted to be recently awarded the 'Charity Times Fundraising Team of the Year 2023.'  

Our commitment to Equity, Diversity and Inclusion
 

We believe that GOSH Charity and the charity sector more widely should reflect the diversity of patients, communities, and society at large. We also know that having a more diverse and inclusive workforce will make us more innovative, challenge the status quo, and enable us to deliver more impact. We encourage applications from people of all backgrounds. In particular, we encourage applications from those who are currently under represented within the charity sector as they may be marginalised by race and/or ethnicity, sexual orientation, disability, long-term health conditions, or socioeconomic status. 

If you would like more information about our approach to inclusive hiring please see our Inclusive Hiring Page here. You can also find out more about our commitments to EDI within our EDI Strategy on our site. 

As a Level 2 Disability Confident Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact us. 

Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment.

About Hull University Students' Union

Hull Students' Union is here to make a difference to the student experience at the University of Hull. We are dedicated to empowering students, creating engaging experiences, and championing their voices. We are a diverse and vibrant team committed to supporting the needs of our students, and we need someone who can help us communicate our vision and values effectively.

The Role:

As the Marketing and Communications Manager, you will lead the development and execution of our marketing and communications plans, driving engagement with students and the wider community. You’ll oversee our digital platforms, social media, campaigns, and internal communications, ensuring that our messages are impactful and reach the right audiences.

Key Responsibilities:

• Develop and implement comprehensive marketing and communication plans.
• Lead on content creation, including social media, email marketing, and print materials.
• Manage the Students' Union's brand and ensure consistency across all channels.
• Analyse marketing performance, using data to optimise campaigns and measure success.
• Collaborate with internal teams to deliver effective student-focused campaigns and events.
• Provide expert advice and guidance on all marketing and communications-related projects.
• Oversee media relations and external communications to raise the profile of Hull University Students' Union.

About You:

• You have significant experience in marketing and communications, with a strong understanding of digital platforms and social media.
• You are a creative thinker who can develop engaging content and innovative campaigns.
• You are highly organised, able to manage multiple projects simultaneously and meet deadlines.
• You possess excellent written and verbal communication skills.
• You are confident in managing teams and collaborating across departments to achieve shared goals

Why Hull University Students' Union?

• Be part of an exciting and dynamic charity that makes a difference to students’ lives.
• Enjoy a supportive, inclusive, and friendly work culture.
• Opportunities for professional development and career progression.
• Generous holiday allowance and other benefits.

If you’re looking to make an impact and bring fresh, creative ideas to a vibrant, student-led organisation, we’d love to hear from you!

Reports to; Chief Executive Officer

Direct  reports:Managers are expected to have between 2-6 direct reports. There may be additional Student Staff/Interns during the Academic year.

Budget responsibility: Managers are designated budget holders and have responsibility as set out in the Financial delegation’s policy.

​About the Role 

Service Delivery

• To lead a team that deliver effective, impactful, tailored communications that is well researched, resourced, planned and reviewed; supporting all departments across HUSU and HUSUS Ltd to promote their services to members and customers.
• To support HUUS Ltd in marketing to drive increased revenue.
• To organise, lead and participate in cross department project teams to support HUSU campaigns and development activities.
• To work with all departments to lead Freshers, the annual festival of welcome for all students at the University of Hull ensuring all members are appropriately welcomed to Hull with a programme of events and activities that are promoted to students across all years of study.
• To work with all relevant departments and the student body to realise successful events i.e. End of Year events, Varsity and any other significant events brought by the Presidents.
• To lead the marketing team in promoting our annual elections ensuring that set priorities for elections are met.
• To develop and lead operational marketing plans annually.
• Organise effective, streamlined systems and services for graphic, print and film production.
• Organise and lead development of the content management of the Union’s Web presence working with colleagues from all departments.
• To develop our expertise in the use of segmentation, data and targeted communication using the Student Union Management System. (SUMS)
• Ensure that resources are effectively allocated and managed to match the needs of the Students’ Union.

Reporting and Information Management and Compliance

• Using our Student Surveying process and other tools, measure the response, impact to key campaigns e.g. Freshers Hull.
• To present relevant board reports to the Board of Trustees, Committees, Union Council and other meetings as required.
• Ensure all external facing materials (print and online) are within regulatory compliance standards.
• Review materials and support tools and monitoring copyright and GDPR policies.

Team Working and Relationships

• To provide day-to-day management, support and development of the marketing team, setting and agreeing performance targets and enabling them to achieve their best through effective recruitment, development, recognition, and performance management.
• To support Presidents in their roles and interactions with Staff Students, the University and wider community. Work closely with the Presidents to support their activism, campaigns and representation work.
• To develop and deliver marketing and public relations training to the Presidents
• Working with Management colleagues to ensure that all departments marketing and communication needs are considered and supported.
• To manage relationships with our Advertising and Commercial marketing partners in relation to Freshers and at other key points throughout the year.
• Build effective relationships within HUSU, the University of Hull including across the University Marketing, Communications and Internal Communications.
• To develop and maintain effective relationships with external key stakeholders both locally and nationally.
• To develop and maintain effective relationships with local, national, industry and student media to ensure positive coverage for HUSU.

General duties and responsibilities

• To act as adviser to all Trustees on interactions with local, national and student media, ensuring an appropriate response to requests.
• To ensure that personal knowledge and skills are updated to ensure effectiveness in meeting work objectives.
• To maintain an up to date knowledge of marketing best practice, monitoring industry trends and developments, both within the students’ union movement and externally, and to recommend the introduction of new initiatives and communications methods.
• Ensure confidentiality at all times in the handling and dissemination of information and data, and embedding and implementing GDPR across the workload.
• Carry out all duties in line with Student Union policies, vision, values and strategic aims.
• Ensure the Health and Safety policy and procedures are followed at all times.
• Maintain an active awareness of issues and practice in Students’ Unions nationally in order to build on good practice and identify trends, innovation and development opportunities.
• Carry out any other duties as may be required from time to time under the overall scope of the role.

About You

Essential

Qualifications & Training

• Degree in a related subject or equivalent experience

Experience

• Experience of leading a team
• Experience of writing, and managing a budget
• Experience of building and developing stakeholder/client relationships
• Project management experience
• Public relations experience
• Experience of delivery Presentations

Skills/Ability/Knowledge

• Effective report writing
• Analytical skills
• Creative problem solving
• Flexible, postive approach
• Effective networking
• Good interpersonal skills​

Desirable

Qualifications & Training

• Marketing and or Communications qualification

Experience

• Experience of managing a team within a marketing and communications environment
• Experience of designing and delivering training

Benefits

Generous annual leave entitlement of  27 days plus bank holidays and a further 3 statutory days to be taken between Christmas and New Year.

• Cycle 2 work scheme
• Health Cash Plan through BHSF
• Free Eye Test Vouchers
• On- site parking at minimal cost
• One day paid Volunteering day
• All staff event days
• Access to Headspace
• Discount in our SPAR shop, Wetherspoon Sanctuary and The Asylum plus opportunity for free tickets to events.

We are committed to ensuring our workforce accurately reflects the diversity of the world we live in.  We positively encourage applications from all individuals irrespective of gender, age, home country, ethnic background, sexuality, religious beliefs or disability.

All candidates will be treated equally and all appointments made on merit.

For further information or for details of how to apply please click 'Apply' to be directed to Hull SU's website.

Closing date: 17th January 2025

Are you a strategic leader with a passion for driving impactful digital programmes? Do you have experience in delivering of transformative digital and content programmes and managing a diverse team? Are you experienced in managing, improving and refining project management methodologies and processes?

TPP are recruiting a proactive Digital Programme Manager on behalf of our client, a well-established charity supporting people facing serious health conditions.

The Role:

As the Digital Programme Manager, you'll take the lead in developing and delivering a digital and content programme that meets user needs whilst driving organisational goals. Collaborating with senior stakeholders and external partners, you'll shape and execute a digital roadmap that addresses evolving priorities and delivers measurable impact.

Main responsibilities:

* Develop and implement a forward-thinking digital roadmap aligned with strategic goals.
* Lead a team of specialists, fostering a collaborative and supportive work environment.
* Oversee project prioritisation, resource planning, and process improvements to enhance efficiency.
* Work with senior stakeholders to gain alignment and support for key digital initiatives.
* Manage budgets, mitigate risks, and ensure compliance with UK regulations.

Essential requirements:

* Solid experience of managing large-scale digital programmes with varied complexities.
* Expertise in project management methodologies such as Agile, Scrum, and PRINCE2.
* Strong leadership and team management skills.
* Excellent stakeholder management, negotiation, and influencing abilities.
* In-depth knowledge of digital strategy, content management, and marketing.
* An understanding of data protection, accessibility, and cyber security requirements.

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

An incredible opportunity awaits to join a leading national charity as a Philanthropy Manager, where you’ll play a pivotal role in shaping the future of high-value giving.

They are seeking a motivated professional to lead on fostering connections with high-net-worth individuals and leveraging their generosity to make a tangible difference. In this role, you’ll identify and cultivate new prospects, craft tailored supporter journeys, and design innovative engagement activities to inspire long-term commitments.

Key Responsibilities: 

• Identify, research, and cultivate new prospects, creating a robust pipeline to support long-term income goals.
• Design and deliver personalised supporter journeys, including events, one-on-one meetings, and strategic communications tailored to individual donors.
• Work closely with internal teams and external stakeholders to align fundraising strategies with the charity’s mission and strategic goals.
• Shape and execute an effective philanthropy strategy to meet income targets, ensuring compliance with regulatory requirements and best practices.
• Utilise research tools and data systems to manage donor information and track the effectiveness of fundraising efforts.

Person Specification:

• Proven expertise in relationship management, particularly with HNWIs or major donors.
• Ability to develop and execute a tailored strategy to inspire and secure major gifts.
• Strong communication and presentation skills, with flair in persuasion and influence.
• Ability to manage multiple projects under pressure, maintaining attention to detail.
• A collaborative team player, proactive, and highly organised.
• Experience in researching and identifying significant donor opportunities.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

The global and anonymous nature of the internet and digital communication presents numerous significant opportunities for wildlife criminals and challenges for those dedicated to stopping them. IFAW pursues a multipronged strategy to tackle wildlife cybercrime that includes working with policymakers, law enforcement agencies, the private sector, civil society organisations, and the general public in order to disrupt the ability of criminals to use the internet and its support systems for the trafficking of wildlife throughout the supply chain. By reducing incentives to participate in the illegal wildlife trade, IFAW improves the conservation status of wildlife in priority habitats and the welfare of individual animals while supporting the development of international best practices in a large, complex and constantly evolving sector.

The Program Manager, Wildlife Cybercrime will lead IFAW’s sub-program focusing on wildlife cybercrime and deliver its strategy, under the Wildlife Crime strategy. The position will contribute to IFAW remaining a recognised leader and convener in this field and strengthening IFAW conservation programs’ impacts as well as programs implemented by governments, NGOs or other organisations, such as the Coalition to end wildlife trafficking online. The position will provide support to program and country project managers and staff and will be responsible for ensuring both internal and external projects are implemented in compliance with the highest standards and are in line with IFAW internal procedures and with those of any external funding partners.

In recognition that this is a niche and growth area for IFAW, the Program Manager, Wildlife Cybercrime will actively participate in the identification and winning of new funding opportunities and in generating and participating in connections with other potential funders or supporters as required.

Role and Responsibilities

• Lead and manage IFAW’s sub-program focusing on wildlife cybercrime, including but not limited to developing and implementing strategies, contributing and reporting against IFAW programmatic objectives, expanding and strengthening external networks, coordinating cross-regional work, and managing and delivering both internal and external projects to a high standard, according to work plans and institutional strategies, on time and within budget.
• Ensure IFAW remains a recognised leader in wildlife cybercrime by ensuring the organisation's work evolves to reflect new challenges and opportunities for growth through innovation and collaboration.
• To act as a thought leader for IFAW and contribute to the development and utilisation of international best practices for tackling wildlife cybercrime.
• Provide support to the strategic direction and evolution of the Wildlife Crime Program, including but not limited to the identification, winning, and implementation of new projects.
• Identify and create opportunities for cross-programmatic work and collaborate to ensure IFAW priorities are considered in the policy sphere.
• Act as a spokesperson for the cybercrime portfolio, representing the organization to, and building positive relationships with, NGO’s, politicians, Government officials, business representatives, other key contacts, and all media platforms.
• Oversee the development and utilization of IFAW internal Monitoring and Evaluation systems to record data from wildlife cybercrime activities.
• Work with Institutional Giving, other program relevant colleagues, and Development to identify and win funding opportunities.
• In collaboration with IFAW Financial colleagues, utilize IFAW tools and systems to manage budgets as necessary, including having oversight and authority over the Global Cybercrime budget.
• Work closely with IFAW Communications team to develop and implement a project Communications Plan that communicates the full range of IFAW activities relating to wildlife cybercrime.

Qualifications and Education Requirements

• BS/BA degree preferred.  MS/MA degree in biological, social science, public policy, economics, forensic science, criminology or related field ideal.
• High level of professionalism – the mix of dependability, initiative, industry, and ability to make sound judgments within agreed guidelines that will earn respect and achieve success in chaotic, fast-moving, and high-pressure environments. Ability to both work unsupervised and as part of a team, as well as manage and mentor a team, including without direct authority, to meet deadlines and deal with a demanding and complex workload, and flexible working hours.
• Demonstrated experience leading a dispersed team and influencing activities without direct management authority. Preferred minimum of 5 years of working experience in project management.
• Experience handling several projects at any one given time across multiple time zones, including scheduling and budgeting, ability to plan effectively, and attention to detail.
• Preferred minimum 2 years of working experience on wildlife crime and, if possible, including wildlife cyber-enabled crime-specific issues. Expertise in OSINT, digital forensics, and the management of sensitive information, including e-evidence and collaboration with law enforcement, are a plus.
• A demonstrable network or evidence of collaborative working with other NGOs in conservation, animal welfare, organised crime, or corruption-related communities. Existing relationships with other key stakeholders in conservation, such as private sector, law enforcement agencies, IGOs, and governmental institutions, are a plus.
• Strong writing, media, and verbal communication skills, including developing professional reports and grant applications to funding partners. Demonstrable experience participating and speaking at public events and in the media. Track records in successfully leading restricted funding proposals.
• Team player who understands when and how to involve senior management in making decisions and understands and can work within a matrix management system.
• Ability to maintain confidentiality.
• Ability to travel internationally.
• Fluent in English, both written and verbal. Fluency and competency in any other language is a plus.
• Culturally sensitive, demonstrable experience of working across different countries and cultures.

UK Office Benefits

• 8% employer pension contribution
• 25 days’ holiday + public holidays + 5 discretionary days
• Cycle to work scheme
• Modern office
• Dog friendly office

At IFAW, we aim to create and foster a workforce that reflects and contributes to the diverse, global community in which we work to improve the lives of both animals and people. We are dedicated to fostering justice, equity, diversity, and inclusion so we actively encourage candidates from diverse backgrounds.

To apply, please submit CV and letter of interest via our website.

Prospectus is delighted to partner with a prominent health charity in the search for their new Finance System Implementation Manager, a key leadership role responsible for delivering an end-to-end system implementation project. This position, offered on a 12-month fixed-term contract, provides flexibility with hybrid working arrangements. The successful candidate will be required to work from the office at least two days per week, with additional attendance for key meetings and events as necessary.

The Finance System Implementation Manager will oversee the implementation of Sun, Proactis, and EPM systems while managing the migration from the existing platform, Business Central. Working closely with the Head of Financial Accounts and collaborating with the finance team and other stakeholders, the post holder will ensure the new system meets the charity’s financial and operational requirements. This is a highly collaborative role that demands a strategic approach to align the implementation with the organisation’s long-term goals.

A significant aspect of the role involves partnering with the Financial Analyst to configure and tailor the new systems to meet ongoing organisational needs. The post holder will ensure that all specifications during the design phase are comprehensive and aligned with business objectives, with processes mapped effectively to support key functions. Moreover, they will work closely with the implementation partner to design and execute a robust data migration and mapping process from Business Central to Sun, ensuring the integrity and accuracy of all migrated data.

We are seeking an accomplished financial professional with a proven track record of successfully leading similar ERP implementations, particularly Sun Systems or comparable platforms. The ideal candidate will possess excellent project management skills, with the ability to guide a project through all phases of the lifecycle, ensuring timely delivery, effective budget management, resource allocation, and risk mitigation. Strong communication skills are essential, enabling the post holder to maintain clear and consistent engagement with stakeholders throughout the process.

Proficiency in Sun Systems, Microsoft Dynamics Business Central, or equivalent platforms is required, as is a thorough understanding of financial accounting standards. Familiarity with the requirements of the Charities Statement of Recommended Practice (SORP) would be an advantage, though not essential. Additionally, candidates with experience in implementing or improving internal controls and system processes will be particularly well-suited to this role. While a recognised project management qualification, such as PRINCE2, would be beneficial, it is not a mandatory requirement.

At Prospectus, we are dedicated to supporting candidates throughout their application journey. We welcome and encourage applications from individuals with diverse backgrounds and are happy to make reasonable adjustments to ensure the recruitment process is inclusive and accessible.

If this opportunity aligns with your skills and experience, we invite you to submit your CV in the first instance. Candidates whose profiles closely match the requirements will receive the full job description and be invited for a detailed discussion about the role

CRM Assistant 

Would you like to work in a dynamic forward-looking organisation as the CRM Assistant, where you can help to advance, promote, and maintain high standards of practice of psychotherapy and psychotherapeutic counselling for the benefit of all?

Position: CRM Assistant

Location: Hybrid/London (in the office at least once per month on average)

Contract: Permanent

Hours: Full and part time hours considered

Salary: £31,824 per annum (FTE) (pro rata for part time hours)

Closing Date: Monday 20th January 2025

Please note we reserve the right to close the vacancy once we have received sufficient applications, so we encourage you to apply as early as possible.

About the Role

We are seeking a CRM Assistant with a passion for mental health service provision in the UK to join our dynamic and thriving team. In this role, you will help maintain the accredited register, a key regulatory tool, supporting the public interest and advancing the charitable objectives. This is a particularly exciting time to join as we have just launched our three-year strategy. You will be pivotal in supporting the ongoing maintenance and development of the Salesforce CRM, members’ area and associated systems and processes.

Key responsibilities include:

• Act as a contact for the Salesforce database and related systems to ensure all users are fully supported. In liaison with the CRM administrator escalate faults and data protection concerns appropriately and in a timely fashion and take appropriate mitigating actions.

• Provide direct day-to-day support for Fonteva’s Salesforce database including, but not limited to, managing user licences, setup, profiles, customisation of objects, fields, record types, page layouts and validation.

• Support the CRM administrator log and investigate issues and faults, and troubleshoot fixes and solutions, collaborating with teams and external vendors, so optimum performance and compliance can be maintained.

• Regularly audit and monitor the quality of data within the CRM and carry out daily and monthly database housekeeping tasks including regular de-duplication, data cleansing, and disposal.

• Undertake monthly reconciliations to match Salesforce records with financial transactions.

• Work with the CRM administrator and external vendors to test and deploy patches, upgrades etc.

• Support the CRM administrator, and working closely with colleagues and subject matter experts, identify, develop, improve and deploy processes and CRM features in line with business need.

• Undertake basic membership administrative duties, especially during the busy renewals period (August – October)

About You

This is a role for an individual who has a keen eye for detail, is methodical and enjoys applying analytical and problem-solving skills. Join us as we seek to address the growing demand for greater choices of high-quality mental health service provision. You’ll work alongside colleagues from diverse backgrounds and collaborate with team members across the organisation. There’ll be scope for professional development and growth whilst working closely within a small team. In short, it is an opportunity to make a real difference.

You will need to have the following skills and experience:

• Working knowledge or experience of supporting, administering or managing CRM databases, preferably Salesforce.

• Understanding of user experience, user journeys and business processes.

• Experience in building and analysing reports and dashboards.

• Troubleshooting and investigative skills, including good analytical and problem solving skills.

• Experience in data management, cleansing and monitoring data.

• Excellent team player with the ability to provide guidance and support to colleagues.

• Strong organisational skills and a meticulous eye for detail.

• Excellent communication skills, both written and verbal, and the ability to produce accurate documents such as training guides.

• Self-driven with a positive attitude and a strong customer focus.

• Organised and methodical, with an aptitude for logic.

About the Organisation

The employer is the leading professional body for psychotherapists and psychotherapeutic counsellors. Alongside professional support for members, they are the leading research, innovation, educational and regulatory body working to advance psychotherapies, and emotional and mental wellness for the benefit of all. They represent training organisations and over 8,000 individual therapists - working privately or in the NHS or voluntary sector - offering a wide variety of psychotherapeutic approaches or modalities.

You may have experience in areas such as: CRM Assistant, CRM Lead, Customer Relationship Management Assistant, CRM Officer, CRM Executive, Customer Relationship Management Executive, Customer Relationship Management Officer, Admin Assistant, Administrator, Administrative Assistant, IT Assistant, IT Lead, Membership Officer, Membership Lead

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We're looking for a Product Marketing Manager to take a lead role in managing product marketing and communications for users of Oak National Academy.

You would be part of an innovative organisation working to support teachers and improve pupils’ access to quality education.

We do things differently at Oak and are always looking to improve our ways of working and challenge the status quo. Why not join us and be part of an innovative organisation working to support teachers and improve pupils’ access to quality education?

We provide free access to thousands of adaptable lesson resources and share inspiration, expertise and best-practice advice on curriculum design.

PLEASE NOTE THAT WE RESERVE THE RIGHT TO CLOSE THIS ROLE EARLY

We’re looking for an experienced product marketing professional to:

• • Manage the planning, delivery and evaluation of marketing and School Support campaigns and communications that drive the growth of users on Oak. 

  • Build and manage important partnerships to improve how we attract, support and retain teachers on Oak’s products.

  • Develop tailored marketing content and in-product developments to engage and build advocacy amongst teachers and school leaders.

  • As a member of the Oak Team, contribute to the planning and culture of the organisation.

  • Work in cross-functional and product oriented squads with colleagues from across the organisation, as required.

  • Deputise for the Lead Product Marketing Manager and Support and take on other general responsibilities as required.

You will need:

• 5+ years experience in product marketing.
• Proven success in collecting, analysing and using qualitative and quantitative data to inform continuous improvement.
• Extensive knowledge of supporting a product’s users and driving growth.
• Proven success in managing stakeholders and working collaboratively with others.

We’re actively looking for candidates from diverse backgrounds to work with us to shape Oak’s future. Apply for this role through Applied, a hiring platform we use that’s designed to remove bias from the recruitment process and create a fair experience for everyone.

We offer flexible working where you can base yourself at home or in a co-working office of your choice; whichever works best for you. We work a 36-hour a week and most colleagues finish early on a Friday or take every other Friday back to ensure they keep a healthy work-life balance. We believe in continually getting better as an organisation and as individuals and so there are plenty of opportunities for growth and a generous Learning and Development policy. Our team is supported with generous maternity, paternity and adoption leave so that their families get a fantastic start.

Membership Engagement Manager
£45,864 pa plus excellent benefits
London WC1 and home-based
35 hours per week

The Membership Engagement Manager is a crucial role for the College as you will champion the value of RCPCH membership, enhancing the member value proposition and take the lead on improving the College's engagement with its members.

As Membership Engagement Manager, you will collaborate with teams and members throughout the College to deliver the operational plan, analysing member data, survey outputs and the external environment to identify trends and gain insights and intelligence which inform the value proposition.

Reporting to the Head of Membership and collaborating across all teams to identify and map opportunities to recruit and retain members, you will lead on all membership website content, marketing literature and communications related to Membership to improve the onboarding process, renewal cycle and awareness of what the College does for members.

In addition, you will establish and deliver a programme of events for senior members and Fellows, whilst ensuring the RCPCH stands engage members effectively at the RCPCH annual conference.

Educated to a good standard, you should have experience of working for a membership organisation and have a strong track record in project management.

With proven experience in developing initiatives that drive membership engagement, you should have excellent copywriting skills along with outstanding communication and interpersonal skills, being able to demonstrate the ability to influence, collaborate and present to senior stakeholders.

A management or project management qualification along with experience of conducting market research and developing membership value propositions would be desirable.

The Membership Services Team, part of the Membership, Policy & External Affairs Division, plays a vital role in the College. The team reports to the Head of Membership and supports over 24,000 members worldwide while managing a budget of £7 million. Their key responsibilities include developing the member value proposition, ensuring the smooth operation of membership services, and enhancing member engagement. 

The Royal College of Paediatrics and Child Health sets and maintains standards for the education and training of all doctors working in paediatrics and child health in the UK. We advocate on child health issues at home and internationally. Additionally, through a variety of activities, the College influences the quality of medical practice for children in hospital and in the community. 

The RCPCH has more than 23,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Lead, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work. 

The RCPCH champions Equality, Diversity and Inclusion. Our workplace is inclusive, offering a supportive environment where staff can thrive. The College is keen to accept applications from people with protected characteristics. We believe that our staff should represent all of the diverse communities we serve. Join us to help realise our vision of a world where every child is healthy and well. 

The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home.

Closing date: 16 January 2025
Interviews: 23 January 2025

Changing Lives supports people facing the most challenging of circumstances to make positive and lasting change in their lives.

Job Title

Corporate and Events Fundraising Manager (South)

Project

Fundraising

Band / Tier / Level

Band 6.1

Reporting to

Senior Fundraising Manager

Direct Reports

0

Location

London

Salary Band

£29,250 (plus London Weighting £4,250)

FTE / Working Hours

Full Time (37 hours per week)

Overall Role Purpose

Changing Lives is a national charity supporting over 15,000 people each year facing homelessness, domestic violence and abuse, long-term unemployment and those in recovery. It is an exciting time to join Changing Lives as we expand our operations into London. We are seeking an experienced, proactive and passionate Corporate and Events Fundraiser (South) to expand our small, but dynamic fundraising team.

The Corporate and Events Fundraising Manager (South) will develop and implement fundraising strategies to cultivate strong relationships with new corporate partners and organise high-impact fundraising events to increase awareness and income. The successful candidate will also support fundraising across Birmingham and Northamptonshire, where we have established front-line services.

The role offers flexible, hybrid working and will be based from one of our London services and remotely from home.

Key Activities

· Work with the Senior Fundraising Manager to review and implement the fundraising strategy for the South.

· Work closely with the Communications Team on projects, campaigns, appeals and events.

· Deliver a strategy to identify, recruit and retain new corporate donors, Charity of the Year partnerships, payroll giving, corporate sponsorship, and gifts in kind to maximise income and deliver against targets.

· Attend corporate networking events to develop leads.

· Undertake research into potential corporate partners, understanding their motivations and criteria for choosing Charity of the Year partnerships.

· Develop and manage a pipeline of suitable companies to approach.

· Develop cause-related marketing partnerships with corporates

· Deliver a high standard of account management to corporate partners through excellent stewardship, meetings, partnership agreements, reporting and sharing success.

· Collaborate with the Fundraising Team to promote relevant fundraising products, events, appeals and campaigns to new and potential corporate partners.

· Collaborate with the fundraising team to identify relevant products, events and campaigns that will be of interest to existing and potential corporate partners.

· Promote existing fundraising events to increase donor participation.  

· Build a portfolio of high-quality events to market to potential donors to increase engagement and income.

· Manage all aspects of event planning, including budgeting, logistics and marketing.

· Secure corporate sponsorships, raffle and auction items for events.

· Recruit and manage volunteers for events.

· Deliver a high standard of event stewardship.

· Support donors in maximising their event fundraising.

· Accurately budget, forecast and record income and expenditure, keeping accurate records of activity.

· Manage corporate partnerships, donors and events on our CRM, Dynamics 65.

· Follow the Donor Thanking Strategy and bank donations in line with our Ethical Fundraising Policy.

· Ensure donor communication is handled appropriately in line with GDPR compliance and log any complaints or breaches immediately.

· Work closely with the Communications Team to raise our profile across social media and press.

· Build strong relationships with project staff across London, Birmingham and Northamptonshire.

· Support any fundraising across other fundraising streams including individual, community, legacy and small grants.

· Act as an ambassador for Changing Lives, representing the charity in a professional manner and undertaking public speaking at events, meetings, pitches and networking events.

· Keep up to date with industry standards and developments as well as competitor analysis.

· Bring a creative and proactive attitude to the team.

£41,802 - £50,071 per year.

Permanent, Full-time.

Job description

To collaborate colleagues within the Research and Analysis team, across CSE and external partners with project management of software and modelling projects, helping to schedule work within and across projects. Aid in product development on CSE’s own software tools and on work we do for others, including understanding user needs. Provide analysis of possible directions to take work, in concert with CSE’s Development Team. Work on software-related business development, including supporting the Development Team in the production of bids with a software element.

Pay and conditions

• The role is full-time 37.5 hours per week.

• The salary for the role will be £41,802 - £50,071 per year.

• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more. 

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• Support the Modelling and Software Team in the planning and delivery of software products.

• Liaise with customers to understand user and stakeholder needs.

• Support the Modelling and Software Team & Development Team in business development of product roadmaps and strategy for existing and new software products.

• Support the Development Team in the pricing and production of bids involving software resource.

• Oversee a Quality Assurance function within the Modelling and Software Team in collaboration with CSE’s Analysts to ensure quality of outputs.

• Plan and prioritise your workload while contributing to the timely and high quality delivery of work.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• Several years of professional experience in software development or a related field.

• Proven track record of successfully managing software projects from planning to delivery, with experience using project management tools and techniques.

• Experience with software development life cycles, Agile methodologies, and project management techniques.

• Experience working on multiple projects simultaneously, with the ability to prioritize tasks effectively

• Experience working on business development projects, creating bids, pricing, and managing customer relationships.

• Excellent communication skills for working with both technical and non-technical stakeholders. 

• Ability to build strong relationships with customers, colleagues, and team members.

• Strong analytical abilities for understanding user needs, analysing data, and making informed decisions about project     direction and resource allocation.

• Excellent problem-solving skills and attention to detail.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description. 

How to apply

To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification. Please complete the application form and provide a 2-page CV. 

The closing date for applications is midday on Monday 20 January 2025.

Interviews are expected to take place week commencing Monday 3 February 2025. This may be subject to change.

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

Are you an experienced Volunteer Coordinator, with strong helpline or service delivery experience? 

The National Services Coordinator will be responsible for Volunteer Management across National Services. Supporting the recruitment, development, and onboarding of online volunteers.  As well as being responsible for the ongoing engagement of online volunteers.  This includes supporting our Helpline, Email and UYBO Services.

Working alongside the Helpline Service Manager, the role will support the development and growth of National Services.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

• Applicants in England and Wales: DBS Code of Practice
• Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.

ABOUT THIS ROLE

More in Common is seeking a full-time Research Associate or Research Manager as we grow our team and advance our mission of building a more united and inclusive UK, where all people feel respected, better understood, and share a sense of belonging. More in Common UKis a small team with a start-up culture where everyone is expected to execute a range of responsibilities. The Research Associate or Research Manager will work closely with the UK Team across our core areas of research, communications, partnership, and client work. The role will report to our UK Associate Director. The Research Associate will serve as a key member of the UK team, working on quantitative and qualitative research projects for our clients and partners and as part of our wider thought leadership, delivering high quality outputs and supporting More in Common’s communications and dissemination work. 

We are recruiting at one of two levels. Applicants may only submit one application, and should indicate which level they are most interested in in their application form, although any offer will be dependent on the appropriate level of experience.

The Research Associate role involves: 
Research
● Support and execute a range of quantitative and qualitative research projects for More in Common’s own thought leadership work and our client/partner work 
● Manage external research vendors’ relationship, including scheduling focus groups and project managing opinion polling research 
● Analysis, interpretation and manipulation of quantitative data, and willingness to learn how to perform statistical/econometric analysis 
● End-to-end project management for quantitative and qualitative public opinion research projects from design, execution (drafting surveys and discussion guides, and with time, moderating focus groups), analysis, report writing and presentation of insights (including data analysis) 
● Drafting and co-authoring public-facing research reports for More in Common and reports and briefings for clients and partners

Partnership / Client management: 
● Day-to-day support and project management for a range of our client and partner projects 
● Identifying new partners, clients, and opportunities across various sectors from business to civil society to the public sector
● Drafting proposals and responding to tenders for those potential partners and clients and supporting on pitches.
● Delivering trainings and briefings for clients and partners drawing on insights from More in Common’s research
● Drafting grant reports and taking responsibility for day-to-day account management on client-facing projects 
● Producing timely and high-quality outputs and deliverables as agreed with clients and partners

Comms and dissemination 
● Organising in-person panel events and online webinars– including co-ordinating the planning and preparation of More in Common’s programme of Party Conference events. 
● Drafting and developing data briefings and press releases for journalists, conducting data checks, and designing and publishing reports on our website 
● Drafting op-eds, Twitter threads, blogs and newsletters using More in Common’s insights 
● Designing and delivering webinars and short insights products to disseminate our latest insights and research to partners and the wider eco-system 

In addition, the Research Manager role involves: 
● Overseeing all of More in Common’s research projects, ensuring that projects are delivered on time 
● Continually monitoring the quality of our research outputs and experimenting with potential methodological improvements 
● Finding new ways to innovate on research products and services, and new technologies and techniques that More in Common could be offering 
● Managing the relationship with research vendors, including monitoring quality and value for money 
● Training team members in More in Common’s research process, including best-practice for research design as well as our software stack 
● Acting as a spokesperson for More in Common’s research by speaking with journalists for print and broadcast media

QUALIFICATIONS AND EXPERIENCE

We look for great people before we look for specific qualifications and experience. However, the following will be an asset for this role: 
● The ability to write well and at pace for a range of audiences 
● An understanding of how to interpret quantitative and qualitative data and to tell a story from that data 
● Curiosity for understanding and engaging people, and a desire to tell new stories that focus on building upon common ground in Britain today 
● A track record of project management- from inception through to delivery and evaluation 
● Experience of translating research and insight into products, briefings, and training programmes for a range of partners 
● An understanding of the UK political system and a keen interest in current affairs and UK public policy 
● A hunger for disseminating More in Common’s work, particularly through traditional and social media outlets 
● Professional background in research, public affairs, policy or strategic consultancy, or civil society would be desirable, but we welcome applications from any background 
● This role requires some basic experience coding in R, with a willingness to learn more In addition, we expect the Research Manager to have: 
● Experience running research projects from start to finish 
● Experience of working with a range of clients and political stakeholders 
● A thorough knowledge of research best-practice 
● An opinionated perspective on how the public opinion research industry can improve to become more accurate, trustworthy and transparent

OTHER INFORMATION

Compensation

Competitive salary (£32,500-£40,000 for the Research Associate, and £37,500-£45,000 for the Research Manager) and excellent benefits along with generous leave policy, personal learning and growth budget.
 

How to apply

 The application deadline is January 5th 23:59.
 

 Applications should include a CV and a 500-word op-ed responding to the following brief:

 Write a 500-word op-ed about something that is happening in British society today that

 should be getting more attention from politicians and the media than it is currently getting.
 

 Indicative Timeline (please note these dates remain subject to change)

 ● Initial conversation with Associate Director- January 10th

 ● Meetings with Team Members: 15th January

 ● Written Exercise: 16th-19th January

 ● Final panel interview with UK Director: 20th January

 ● We expect to make an offer to the successful candidate by 24th January