Data Support Manager Jobs

Turn2us is a national charity tackling poverty and the structural causes of financial insecurity. We work with people who have current or recent experience of financial hardship and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

As an equal opportunities employer, we are committed to equity, diversity, inclusion and belonging and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.

Our vision is that everyone in the UK has financial security so they can thrive.

Our purpose is to offer support to those of us facing financial shocks and together challenge the systems and perceptions that cause financial insecurity.

As Director of Impact, Digital & Data, you will work with colleagues at all levels and with our Board, leading on data maturity, providing insights, fostering a culture of innovation through our theory of change and influencing strategic decision making to ensure we deliver the greatest impact. Along with our Head of Insights & Impact and Head of Digital & Design, you will push the boundaries of our use of data and AI across the organisation, using analytics and automation to design better tailored products and deliver greater impact for people facing financial uncertainty. You will also seek out cross-sector partnerships with other values-led organisations so that we can use our insights to develop a deeper understanding of both national and local trends related to financial insecurity, enabling us to create lasting, system-wide change together.

This is a rare role in our sector, and a fantastic opportunity to make a lasting difference, helping to lead an organisation that achieves real impact for people facing financial insecurity and is determined to change the system that affects so many of us.

About You

We are looking for experienced leaders with deep knowledge and expertise in the areas of digital innovation (including the adoption of AI), data & insights and strategy development. We are not necessarily looking for someone with direct experience across all these areas, and while knowledge of issues relating to financial insecurity is useful, we are also not looking for someone with a particular CV or sector background. We know that Turn2us will benefit from leaders with new perspectives and ways of thinking, so we’re actively encouraging broad interest from impactful leaders who bring transferable skills from a wide range of backgrounds. But an ability and curiosity to learn is key, as is the confidence to acknowledge the things that you don’t know.

This role requires persuasive leadership and exceptional relationship building skills within a matrix environment, and so a good level of emotional intelligence is important. You will be at your most comfortable working collaboratively and selflessly as part of a Leadership Team and able to embed yourself and your team across an organisation’s work in a way that is viewed as supportive and constructive rather than over stepping.

This is a genuinely exciting and critical role: for our staff, our partners, and most importantly, the people for whom our organisation exists. We are always eager to receive approaches from people with lived experience of financial insecurity. If you can demonstrate a clear commitment to our values and ethos, and a deep personal commitment to our vision, we’d love to hear from you.

To download a full copy of the candidate brief and learn more about the role, please click the ‘Apply’ button, where you will be redirected to the website of our recruitment partner, Tall Roots. Applications should include a CV and covering letter that provides responses to five questions (detailed on Tall Roots' website and in the candidate pack). If you would like an informal discussion about the role, please email Mark Crowley or Annie Regan-Tighe at Tall Roots.

Community Alliance Broxbourne and East Herts is the leading voluntary sector infrastructure organisation in Broxbourne and East Herts. We provide a diverse range of capacity-building services to voluntary and community sectors and deliver projects and initiatives that engage the community and improve people’s quality of life. We aim to be the first choice of our partners and beneficiaries in everything we do.

We are looking for a HR manager who shares our passion for supporting the community to join our team. This will be a new role for the organisation and will play a vital part in supporting the organisation to deliver the wide variety of services the charity manages. Working closely with the CEO and senior management, the role will provide day-to-day support while also addressing the longer-term ambitions of the organisation.

Benefits include: pension, healthcare, flexible and hybrid working.

Skills and Qualities

Essential:

• Chartered CIPD membership and/or postgraduate qualification in either Human Resources Management or Employment Law, or working towards these qualifications
• Generalist HR experience and a good working knowledge of HR systems
• Experience at recruitment interviewing and assessment, including at a senior level
• First-hand experience of providing HR support for organisational change
• Experience of writing and implementing employment policies and procedures
• Excellent verbal, presentation and written communication skills
• Excellent IT skills, including MS Office package
• Ability to plan, prioritise and delegate and to work closely within a busy team / able to work independently and confidentially
• Ability to work to tight deadlines and under pressure
• Ability to deal professionally, tactfully and confidently with people at all levels, both internal and external audiences
• Good working knowledge of relevant legislative framework and HR best practice, including equality, employment, immigration and data protection

Desirable:

• Education to degree level
• Experience in a HR role within private sector and / or ”not for profit” organisations employing at least 50 people
• Previous experience of designing and delivering HR training/briefings for managers
• Experience of managing budgets
• Understanding the issues inherent in operating within a geographically dispersed organisation
• Interest in current community and/or environmental issues

For more information and to apply for this post, please visit our website for the full job pack which includes an Application Form.

Please submit a completed Application Form by Thursday, 30th January 2025 at 12pm.

This post will be employed by Community Alliance Broxbourne and East Herts.

Support Services Manager

As the Foodbanks Support Services Manager you will be delivering the foodbanks advice services, managing the relationships with partner organisations referring to the Foodbank and managing and developing the the Foodbank’s school & family support activities.

Key Responsibilities

• You will be responsible for the orientation of new organisations who will be referring to the Foodbank and the delivery of high-quality training on the referral process to all partners as needed.
• Through regular engagement with those organisations, you will forge strong relationships to ensure they provide an advice-first approach, maximising the level of help local people get before being referred to the Foodbank.
• You will develop, monitor and co-manage a team of volunteer signposters who provide support to the Foodbank’s clients
• You will manage the Foodbank’s Family Engagement Lead, working in and with local schools
• Working closely with the Cirencester Foodbank’s Citizens Advice team and their Citizens Advice manager, you will ensure Foodbank clients are prioritised in obtaining further advice, monitoring the advisors’ caseloads and ensuring regular reporting
• Ensure that Foodbank clients are consulted and feedback gathered to make our services efficient, helpful, relevant, and respectful. Additionally, collect stories from clients to help illustrate the charities impact, issues that lead people into food poverty and enable further advocacy.
• Maintain the Foodbank’s client database with details of support provided
• Produce reports to agreed deadlines

Key Skills and Personal Attributes:

• With excellent written and verbal communication and relationship management skills, you will inspire and motivate existing and prospective partner organisations to share the Foodbanks vision to end the need for Foodbanks.
• You will have strong IT skills which will enable you to take advantage of the Foodbanks database, project and team management systems
• You will have experience of setting, managing and reporting against Key Performance Indicators
• You will be tenacious and able to embrace, innovate and shape the role and the Foodbank’s support service.
• You will be able to demonstrate empathy for people from disadvantaged, marginalised or socially-excluded backgrounds
• You will be organised, proactive, and a self-starter who is able to self-motivate.
• Previous experience in support and advice provision (i.e. Citizens Advice, Social Prescribing, Social Work, etc.) would be beneficial 

We’re IPWSO, the international umbrella body for Prader-Willi syndrome (PWS) associations around the world. We want to hear from candidates who can effectively convey the life-changing impact of our work, motivate our community to support our work, and ensure that the educational resources we provide reach those who need them most.

Our membership comprises PWS associations in 47 countries and we support individual families and professionals in over 70 other countries.

We have a staff team of four who work in conjunction with dedicated volunteers from around the world.

Key Fundraising Responsibilities

• Develop communications content that will invigorate our existing donors and inspire new ones leading to increased giving by individuals to IPWSO.
• Focusing in particular on our website and social media channels, communicate our achievements, impacts and needs with a view to influencing IPWSO’s online supporters to make donations and engage in fundraising initiatives.
• Provide outstanding donor care to encourage a high level of retention and repeat donations.
• Work with IPWSO’s Fundraising Committee on a variety of fundraising initiatives, which may include a new collaborative global fundraiser to be rolled out in 2025.
• Act as the organisational lead for IPWSO’s CRM (Donorfy) and utilise it to improve the donor journey.
• Develop a robust pipeline of case studies for use in our fundraising campaigns.

Key Communications Responsibilities

• Act as the first point of contact for IPWSO’s public email address and social media channels and ensure that timely and appropriate replies are issued.
• Manage IPWSO’s social media channels, creating original and engaging posts, and actively engaging with our audiences.
• Manage Google Ad Grant campaigns with an emphasis on growing our supporter base and increasing individual giving.
• Keep up to date with emerging trends in digital communications and social media, and recommend potential new channels for fundraising and audience engagement.
• Maintain and develop the IPWSO website ensuring its security and that it functions both as an effective supporter acquisition tool and a means by which people can easily access information about PWS.
• Produce compelling monthly newsletters and an Annual Report.
• Review and update IPWSO’s Communications Strategy in line with its Strategic Plan.
• Uphold and showcase the IPWSO mission and brand.
• Working with IPWSO’s Publication and Communication Committee, oversee the production and design of a range of educational resources for families and professionals.
• Oversee copywriting and proofreading within IPWSO.
• Support IPWSO’s members and liaise with its stakeholders internationally in support of our shared goals.

General Responsibilities

• Champion the vision, mission and values of IPWSO internally and externally.
• Comply with all relevant charity and other legislation.       
• Uphold IPWSO’s internal policies.
• Act as IPWSO’s Data Manager, ensuring our continued compliance with the Data Protection Act.
• Undertake other reasonable duties requested by the CEO.

Person Specification

Essential

• Significant fundraising experience including planning and delivering successful online fundraising campaigns
• A track record of securing donations from individuals
• Experience of donor stewardship
• Excellent presentation, writing and storytelling skills across a wide range of applications and for varied  audiences
• Excellent proofreading and editing skills
• Understanding of organisational branding
• Experience managing websites and social media platforms
• Excellent organisational skills with the ability to work under pressure and to strict deadlines
• Outstanding interpersonal and communication skills, with the ability to build and maintain positive relationships

Desirable

• Experience using Donorfy or another CRM
• Experience using Google Analytics and WordPress
• Experience managing Google Ad Grant campaigns 
• Experience working remotely
• Experience working with volunteers
• Experience working as part of a small team
• Experience working for an international nonprofit organisation
• Understanding of challenges facing people with disabilities
• Design skills, including proficiency in software such as Canva

Essential Personal Attributes

• Enthusiasm for IPWSO’s work and commitment to its vision, mission and values
• Confidence and ability to work well with people from different backgrounds from around the world
• Highly self-motivated and able to work on own initiative as well as part of a team
• Enthusiastic and positive attitude to work and willingness to learn new skills and support colleagues as needed

BfN2025/67 Data Analysis and Online Support Officer

** Please use the below link to apply for the vacancy via application form.

Vacancy Reference: BfN2025/67

Job Title: Data Analysis and Online Support Officer

Salary: £14.18

Number of Posts: 1

Type of Contract: Fixed Term until 31/12/2026

Start Date: 01/02/2025

Hours of Work: 15 per week

Working Pattern: Flexible; hours to be within office hours to enable meetings with key team members

Work Location: Remote

Responsible to: National Breastfeeding Helpline Manager

Closing Date: 14/01/2025

Proposed Interview Date: TBC

Job Information: We are looking for a Data Analysis and Online Support Officer to work with the Breastfeeding Network’s National Programs: the National Breastfeeding Helpline and the Drugs in Breastmilk Information Service. This role supports our online volunteers as well as having responsibility over data analysis

Are you passionate about uncovering insights and telling stories through data? Samaritans is looking for a Data Analyst to cover maternity leave and help them drive positive change with data-driven decisions across the organisation.

​

What makes this role unique

You’ll be the sole Data Analyst within Samaritans, working within a small and friendly team of three, alongside a Senior Data Scientist and Head of Data. You’ll work with an exciting and flexible data set (caller data from c. 250,000 calls each month across the UK & Ireland). Data on real people. 

​

​You’ll be a trusted advisor to senior stakeholders (including our CEO at times) and work with a data community across different teams at Samaritans, including Income, Engagement and Research. You’ll be passionate about data integrity

and ethics, focusing on how we handle data sensitivity. If you’re interested in developing training skills, we occasionally run training sessions internally for colleagues on data wisdom, R programming and literacy skills. 

​

• £35,500 to £39,500 per annum

• 12 month fixed term contract, covering maternity leave

• Start date March 2025

• Full-time role - 35 hours per week with flexible working

• Hybrid working: Linked to our Ewell (Surrey) office with home working and the option to work occasionally from ourLondon hub in EC3A.

• In-person working: Meeting in person and working collaboratively are things we value. From Jan 2025, staff are expected to work in person around 2 days per month.

• We are passionate about flexible working, talk to us about your preferences.

​

About the role

As a Data Analyst in our Performance and Insight team, you’ll analyse and present data to inform key areas such as research, fundraising, communications, partnerships, and service improvement. This is an exciting opportunity to use your analytical skills to impact our mission of reducing suicide rates.

The friendly and supportive team provide hands-on leadership on data and statistics across the organisation, gathering insight that helps influence decisions, demonstrate the impact of our work and improve and develop our services for those who contact us for support. 

​

This role can be exposed to emotionally challenging material and data relating to suicide and self-harm, including personal individual lived experience, which can be traumatic. You’ll receive training and support throughout your time at Samaritans to manage the demands of the role, but it’s important to be sure that this role is right for you.

​

Key responsibilities include:

• Understanding user needs and delivering insightful reports.

• Managing, analysing, and visualising data to provide actionable insights.

• Ensuring data quality, organisation, and compliance.

• Collaborating across teams to support service delivery and improvement.

​

What we’re looking for:

• Educated to degree level or equivalent in a mathematical, scientific or computing subject is preferable but equivalent experience will be considered.

• Essential skills in user-focused data analysis, stakeholder management, and communication.

• Confident creating reports, validating data, and applying analytical techniques to tell compelling stories. 

• Experience with data visualisation and coding (e.g., R, Python).

​

Working at Samaritans

​

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure on our careers page. ​

​

Being Inclusive

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from Disabled, BAME and LGBTQ+ candidates, as these people are under-represented at Samaritans.

​

Application 

If this sounds like the opportunity for you, please upload your CV (2 pages max) answer some application questions. Applications close at 9 am on Monday 27 January, with first stage video interviews w/c 3 February. 

​Whilst we appreciate that the use of generative AI functions like ChatGPT is quickly becoming part of working life for many people, through our recruitment process we want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths. Therefore, we kindly ask that you don’t rely on AI tools for your application answers, cover letter or to generate interview answers.

​

​Apply today and make a real difference to people’s lives.

JOB Description

With the number of referrals to Noah’s Ark increasing, and the services we offer continually growing, we are in the exciting position of expanding our Care Administration Team and looking for our first Data Manager.  The successful candidate will  focused on interrogating our Care database, carrying out in depth Excel reporting for the Care Team and across the wider charity.

ABOUT YOU

The ideal candidate will provide comprehensive and confidential reporting and administrative support, contributing to the efficient and effective operation of the Care Team.  You will have a flexible, proactive and adaptable approach to the requirements of this role and to developing data and reporting needs as the services expand. 

You will be a dedicated, organised and a reliable individual. You will show determination to succeed and have a solution-focused outlook. You will be passionate about information management, producing accurate and insightful reports using our Database and Microsoft Excel for internal and external stakeholders. Understand the need to cleanse the raw data and be able to do this by organising, transforming and reshaping data sets. You will have a keen eye for detail, able to juggle tasks, communicate clearly, with a desire to make a positive difference to the charity. You will work in close liaison with colleagues across all directorates and promote good working relationships across the charity.

Kindly see attached job description for more information about this opportunity.

Interviews to be held week commending 20th January 2025

In addition, an enhanced DBS disclosure with Child Barring will be required for this post. Our recruitment checks, induction, ongoing support and supervision,  reflect our commitment to safeguarding the families we support.

Noahs Ark Children's Hospice is a Disabilty Confident employer 

Part of our commitment is to interview all applicants with a disability who meet the minimum criteria for a job vacancy, and consider them based on their abilities.

Our Diversity Council is working hard to construct positive changes within our organisation, and we particularly welcome applications from groups who are currently under-represented in our staff.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, we kindly advise you to submit your application as early as possible.

We are seeking an enthusiastic and adaptable individual with excellent data, organisational and interpersonal skills to join the Data and Migrations Team for the Development (fundraising) and Alumni Relations System (DARS). The post is permanent.

The DARS Data and Migrations Team, a part of the wider DARS Support Centre based in the University Development Office, is responsible for modelling, monitoring, assuring and improving the quality of data held in the DARS database. We also provide user support within a wide range of areas, including migrations, reporting, compliance and governance.

Reporting to the DARS Data & Migrations Team Lead, you will assist with important data-related inquiries, work on reporting and analysis of data quality issues on DARS, and provide expert guidance to existing and newly-migrated teams on the best ways to assure and maintain the quality of their data. The role will also involve supporting the building of and transition to a new CRM system and the delivery of future data migration projects. Your contribution will be essential for the effectiveness of the activities supporting Development (fundraising) and Alumni Relations across the University of Oxford.

You should have a passion for data and be committed to understanding the information needs of system users. You will also be a team player with the ability to work independently towards meeting deadlines, to communicate effectively, and to adopt an assertive approach to problem solving. Other key requirements are a high level of attention to detail, and excellent data management and analytical skills.

We offer a challenging and fulfilling working environment with a wealth of opportunities to develop your professional skills, including the opportunity to help design and build a new CRM platform, and to explore the use of AI to support the University’s fundraising goals.

This is an exciting time to join a friendly team which is going through a period of change and growth.

Registry Data Manager

This is an exciting opportunity for a Data Manager to join the internationally recognised UK Cystic Fibrosis Registry team. The UK Cystic Fibrosis Registry is a database of consenting people with cystic fibrosis across the UK collecting demographic, clinical care, and health outcomes data from clinical teams in specialist centres. The Registry is a world-leading resource, the data from which is used to facilitate research, clinical trials, real-world evidence studies and quality improvement projects for the benefit of people with cystic fibrosis. In this new role, you will be responsible for the management and curation of the UK CF Registry’s longitudinal data sets used in support of these work programmes.

As the right candidate, you will:

• Have demonstrable experience of working with large observational data sets
• Support the Registry with efficient data management and reporting processes
• Have a passion for working with healthcare data and the use of data to improve health outcomes
• Have excellent communication skills so you can present your work clearly and appropriately for a wide range of audiences
• Be able to deliver to agreed timelines and work with colleagues and stakeholders both nationally and internationally
• Be passionate about supporting the Cystic Fibrosis Trust and uniting with us to make sure that everyone can live without the limits of cystic fibrosis

 
We offer a range of benefits including flexible working, 30 days annual leave plus bank holidays, opportunities for learning and development, pension, healthcare cash plan and more.

Closing date for completed applications is 9am on Monday 20 January.

Interviews expected on Tuesday 28 January.

We reserve the right to bring forward the closing date if necessary.  Therefore, if you are interested in this role, please submit your application as early as possible.

NO AGENCIES PLEASE.

Please note that you will need to have the right to work in the UK before starting work for us and we will check this. This role is also subject to a satisfactory DBS check.

How to apply

Please see the job description for more information on the role. If you would like to discuss the role before applying, please contact us.

To apply, please select 'Apply Now' and complete our application form and equal opportunities form.

The Cystic Fibrosis Trust aims to be an inclusive workplace where everyone belongs, can be themselves and achieve their full potential. We want to attract, develop, and retain staff with different backgrounds, experiences and perspectives; particularly people who have cystic fibrosis; people who identify as being from an ethnic minority group, as LGBTQ+ and people with disabilities.

It is our policy not to discriminate against any person because of their age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability (physical and mental), race including colour, nationality, ethnic or national origin, religion or belief (including lack of belief), sex, sexual orientation or union membership.

REF-218 765

As the Data Insight Manager, you join Toynbee Hall at an exciting time. We recently celebrated our 140th anniversary and are implementing the charity’s three-year Strategy, this position will play a pivotal role in aligning Toynbee Hall’s systems and data with this new approach, ensuring the charity has the capability to measure impact from across the organisation.

You will spearhead the insight capability and database management initiatives, working closely under the guidance of the Head of Impact and Strategy to develop and grow your skillset.
Your role will encompass the entire research lifecycle, from designing impactful research studies to ensuring data integrity through meticulous cleaning and quality management. You will orchestrate the analysis, intertwining insights into compelling narratives through engaging report writing and presentations.

Beyond the world of research and systems management, you will also play a pivotal role in upholding Toynbee Hall’s commitment to data protection procedures, adding a valuable layer to the essential aspects of our data governance. Join us in this dynamic role where your passion for data and insight excellence will make a tangible impact to our community and beyond.

MAIN DUTIES AND RESPONSIBILITIES

Manage the ongoing development of databases, systems, and CRM to meet the needs of the organisation:

• Ensure the accuracy, integrity and quality of data is always upheld.
• Produce accurate and timely statistical returns upon request.
• Manage the advice services dashboard.
• Develop process improvements and efficiencies.
• Assist with our internal debt advice quality assessment database, ensuring accurate data entry, data quality, and reporting.
• Be aware of and comply on an ongoing basis with the rules and requirements of confidentiality, data protection, data sharing and any other legal/regulatory/risk management frameworks.

Contribute to team understanding and use of all systems:

• Provide the senior leaders with accurate data.
• Deliver ad-hoc assistance to resolve technical and useability issues for the team.
• Produce systems guides for users.

Work closely with key stakeholders, both internally and externally, to ensure outputs are clear and actionable:

• Highlight and present new trends and changes in an accessible way.
• Analyse and interpret data and communicate it in clear, digestible, and useful ways.
• Support the creation of meaningful analysis and compelling communications to support the organisations’ understanding of its clients.
• Think creatively about how to use the data we have, how to collect the data we want, and how best to leverage it in service of our clients and community members.

Assist with the management of data protection enquiries and processes across Toynbee Hall:

• Work with the Information Governance Steering Group to manage data protection across the organisation.
• Assist with investigating data breaches or security incidents involving personal information, conducting route cause analysis.

Manage reporting to funders, and internal stakeholders:

• Ensure reporting is accurate and completed in a timely manner to the highest standards.
• Assist with investigating data breaches or security incidents involving personal information, conducting route cause analysis.
• Producing detailed and impactful insight, highlighting key trends, opportunities, and risks.

Manage yourself:

• Work toward an agreed annual work-plan meeting targets and milestones.
• Prioritise and manage your workload.
• Take responsibility for your personal development and seek out opportunities for support and development.

Safeguarding and Safety:

• Ensure safe working practices.
• Ensure that safeguarding incidents and accidents/ incidents are reported appropriately.

General:

• Engaging with and, where appropriate/agreed, lead relationships with key partners in the sector.
• Contributing to the overall development and implementation of Toynbee Hall’s strategy.
• Building good working relationships across the organisation.
• Representing Toynbee Hall to external audiences.
• Developing an open and ‘critical friend’ dialogue within our programmatic work.
• Undertaking any other appropriate responsibilities that may arise.

Please download the full Job Description for more details.

Location: National Support Centre, MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working)

Contract: Full time, permanent

Salary: £37,000 gross per annum

Closing Date: 27 January 2025

Application: CV & Covering Letter

Are you a data analyst, charity evaluator or social researcher looking for a new opportunity?

The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.

We are currently looking for a Data Analyst to join our team.

About the role

Reporting to the Head of Policy and Insight this role is a central part of MSSC understanding its impact and driving change across the youth and maritime sectors.

The Data Analyst leads on the coordination and delivery of organisation wide key performance indicators (KPIs) while working to support the organisation’s wider evaluation and research work. The Data Analyst is embedded into the wider organisation and there are exciting opportunities to support other staff and volunteers to access and use data, as well as understanding how to transform data recommendations into practical change. The role suits a keen analytical thinker, who revels in opportunities to collect and understand data and then see their recommendations bear fruit.

Responsibilities

The following is a list of the principal tasks of the Data Analyst and is not intended to be an exhaustive list:

· To gather correlate, and monitor relevant data from across the organisation (e.g. Westminster) and from external sources (e.g. ONS)

· To evaluate our existing data processes and make recommendations regarding the streamlining of data collection and presentation

· To develop and implement new data collection, and analysis systems and processes where required

· To lead on regular KPI reporting

· To support the head of policy and insight in developing evaluation processes across the organisation

· To support the head of policy and insight, in identifying, and collecting (including leading on elements of research independently) appropriate data for influencing work

· To provide practical upskilling, training, and support to teams and directorates who need to engage in self-serve data analysis and research

· To develop and utilise new ways to present MSSC data to engage key internal and external stakeholders

Requirements

· Experience of handling diverse datasets of varying quality

· Experience of translating findings from a range of different audiences both internal and external

·Understanding of how to process and analyse quantitative data

· Experience of appropriate processes around data security

· Experience of developing processes and procedures to collect and present data

· Experience of training in upscaling non-data experts

· Confidence in engaging with service users where required for data collection and analysis

· Confidence general database management

· Confidence in database administration

For further information, please download the Recruitment Pack attached. 

Benefits

• 25 days annual leave per annum, increasing with length of service
• Hybrid working
• Volunteering Leave
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.

Are you a data enthusiast with a passion for delivering exceptional supporter care? Do you thrive on using data insights to drive decision-making and ensuring supporters feel valued every step of the way? If so, we have an exciting opportunity for you to join our team at Hospice in the Weald as our new Data & Supporter Care Manager.

This newly created role will help us deliver gold-standard supporter stewardship and make the most of our fundraising database, Raiser’s Edge. As Data & Supporter Care Manager, you will oversee the management and development of our CRM system and lead on data-related projects. You’ll work across the fundraising team to ensure we are using data effectively, delivering insights, and maintaining high quality. Your work will underpin our ability to provide excellent supporter care, helping maximise income and engagement. Additionally, you’ll manage two team members and a group of dedicated office volunteers, ensuring they feel empowered and supported.

We’re seeking an organised and analytical individual who is passionate about data and understands the importance of exceptional supporter care. If you’re ready to bring your expertise in data and supporter care to a meaningful role, we’d love to hear from you.

The deadline to apply is midnight 30th January, however we will be reviewing applications on a rolling basis and reserve the right to close to applications before then – please do get your application in as soon as possible.

Benefits include free parking and a generous holiday allowance with the ability to buy and sell additional holiday. The role is advertised as full-time working 5 days a week, however part-time working 4 days a week would be considered for the right candidate.

Do you have experience mapping complex supporter journeys, and working with insight and data to identify gaps and opportunities?

Have you managed complex projects that are all about improving the supporter experience? 

Can you motivate and support a team to deliver their best work for people living with Parkinson’s?

If yes, then please consider joining us as our Supporter Journeys Manager! You’ll be part of a team of 20 supporter experience professionals and you will lead the excellent Parkinson’s UK Supporter Journeys team to continue our ambitious drive to transform supporter engagement. 

About the role

We’re working to build and grow a powerful movement of people to transform the experience of people living with Parkinson’s. A big part of how we will do that is by engaging and mobilising our existing supporters through a wide variety of channels to take additional actions in support of Parkinson’s UK 

You’ll be instrumental in devising and delivering the strategic plans to achieve our ambitions for supporter engagement, as well as leading the teams responsible for delivering email and supporter journeys across the organisation.

What you’ll bring

• Significant experience of supporter engagement in the commercial  or not-for-profit sectors 
• Demonstrable experience of designing and delivering complex cross channel supporter journeys or communications plans 
• Experience of using insight and analysis to inform supporter comms mapping, planning and delivery
• An understanding of audience-first principles and planning 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held in person on the 29th January 2025.

We are committed to working with the principles of fairness and equality. All of our applications are anonymous until the interview stage, and we welcome applications from people from all sections of the community, irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We actively encourage people with Parkinson's to apply.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Our fundraising team at Action Medical Research, are achieving rapid and sustainable income growth.  You will lead the Supporter Service team and will be responsible for excellent customer service and supporter experience; for overseeing and delivering the efficient and compliant collection, analysis and management of supporter data to inform decision-making; and you will work closely with the wider fundraising team to maximise the impact of supporter data, to help the charity raise as much money as possible to fund medical research to help babies and children.  The role will include overseeing and delivering data imports and exports, data selections, monthly gift aid claims, accurate data coding, data flows from the charity’s website into the Raiser’s Edge fundraising database and managing the charity’s outsourced fulfilment house.

What we are looking for

Excellent communication and interpersonal skills, able to build positive relationships both internally and externally.

Exceptional analytical and problem-solving skills with a data-driven mindset, including the ability to manage complex tasks.

Good self-organisation and time management, capable of working to strict deadlines.

Excellent numerical skills and attention to detail and the ability to manipulate data from multiple sources.

Willingness to work as part of a team, deliver personally and share a wide range of roles and responsibilities. 

Passion for the mission of Action Medical Research and improving children’s health.

Experience

Proven experience in leadership roles related to supporter services, data management or a related field.

Wide knowledge of relational customer CRM/charity databases (Raiser’s Edge would be a benefit).

Strong understanding of data protection regulations (including GDPR) and ethical fundraising practices.

Fully conversant with all common IT packages.

Understanding of and adherence to accepted customer services principles.

Proven line management skills.