Data Support Manager Jobs

We are a local charity to Broxbourne and East Herts. We support local voluntary organisations and empower local community groups. We also deliver a variety of funded initiatives that support health and wellbeing and employment and skills. We operate across four themes: Engaging Residents, Supporting Health and Wellbeing, Helping Groups, and Employment and Skills.

We are looking for a HR manager who shares our passion for supporting the community to join our team. This will be a new role to the organisation and will play a vital part in supporting the organisation to deliver the wide variety of services the charity manages. Working closely with the CEO and senior management the role will provide day-to-day support while also addressing the longer-term ambitions of the organisation.

Skills and Qualities

Essential:

• Chartered CIPD membership and / or postgraduate qualification in either Human Resources Management or Employment Law, or working towards these qualifications
• Generalist HR experience and a good working knowledge of HR systems
• Experience at recruitment interviewing and assessment, including at a senior level
• First-hand experience of providing HR support for organisational change
• Experience of writing and implementing employment policies and procedures
• Excellent verbal, presentation and written communication skills
• Excellent IT skills, including MS Office package
• Ability to plan, prioritise and delegate and to work closely within a busy team / able to work independently and confidentially
• Ability to work to tight deadlines and under pressure
• Ability to deal professionally, tactfully and confidently with people at all levels, both internal and external audiences
• Good working knowledge of relevant legislative framework and HR best practice, including equality, employment, immigration and data protection

Desirable:

• Education to degree level
• Experience in a HR role within private sector and / or ”not for profit” organisations employing at least 50 people
• Previous experience of designing and delivering HR training/briefings for managers
• Experience of managing budgets
• Understanding the issues inherent in operating within a geographically dispersed organisation
• Interest in current community and/or environmental issues

For more information and to apply for this post, please visit our website for the full job pack which includes an Application Form.

Please submit a completed Application Form by Thursday, 21st November 2024 at 12pm.

This post will be employed by Community Alliance Broxbourne and East Herts.

Are you passionate about making a difference and supporting others to achieve their individual employment goals? Are you looking for a role that offers flexibility and immense job satisfaction?

We want you to put that passion to great use supporting people with mental health issues to find paid employment as part of their recovery and improving their lives.

So why not apply for the role of Employment Manager at Waythrough today?

As Employment Manager, of an IPS team in Bristol you will be responsible for the day-to-day management of service contracts and helping the staff team to plan and problem solve employment issues with service users working within an IPS fidelity framework. We’ll also rely on you to support the Service Lead to liaise with Commissioners and with the treatment teams as well as actively networking with local employers, Job Centre Plus and Voluntary Organisations to help find paid work job opportunities.

You must be able to effectively manage a team of typically 5 Employment Specialists who provide person-centred support to individuals to help them find and sustain appropriate employment. You’ll need to be assertive and adaptable, with a positive attitude about employment for all and excellent networking and interpersonal skills. An effective time manager who knows how to use IT effectively to support you and your team’s caseload management and reporting, your own transport, and the ability to travel weekly around Bristol area are also essential. Training in the IPS framework will be provided, but prior knowledge of this approach would be an advantage.

This is a permanent full‐time post at 37.5 hours a week.

We are committed to increasing our diversity and welcome applications from those with Lived Experience.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

To apply, please send a CV and covering letter explaining why you feel you are right for the role.

On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind was renamed Waythrough to reflect the new organisation.

Data Officer

Contract type: Permanent
Location: Stokenchurch
Hours: 37.5 hrs per week
Salary: £25,032 - £28,371 per annum

About us

Thames Valley Air Ambulance is one of the UK’s leading air ambulance charities. We continuously push the boundaries of medical intervention, helicopter aviation and on-scene patient care to deliver a unique emergency service to patients, where and when it is most needed.

Our charity is a place where people care for each other, provide support, and encourage everyone to be their best. As an innovative charity, we are continually developing our organisation and pushing the boundaries of patient care to deliver a unique emergency service. All our staff live our values: We care no matter what, we go above and beyond, and We do the right thing for our patients, their families, our supporters and community.

The Role

As a member of the Fundraising Team, the Database Officer will work within our Data Team to assist in the management and development of the fundraising database, championing it as an asset within the organisation and to promote data-driven decision making.  They will use their broad range of technical skills to uphold the highest standards of data integrity whilst constantly looking to improve processes and deliver actionable insights. These insights will enable the fundraising teams to implement audience focused fundraising campaigns that deliver long-term sustainable income, as well as mutually beneficial relationships with our supporters.    

We have achieved significant growth over the last five years, largely through individual giving, legacies, major gifts, and some in memoriam giving. We are keen to make a step change in our voluntary income. This is an exciting time of growth and opportunity at TVAA and we are looking for an enthusiastic person to join our team. This role is essential in ensuring that we have sufficient resources to provide our vital service now and into the future. 

If this sounds like you, and you have the relevant skills and experience then we would love to hear from you.
For a copy of the full job description please visit our website.

Closing Date: 29 November 2024

This post may close early due to high numbers of applications, so you are advised to apply promptly

You may have experience in the following: Data Administrator, Database Officer, CRM Data Specialist, Data Integrity Officer, Supporter Database Administrator, Fundraising Data Coordinator, Charity Database Manager, Information Management Officer, Data Insights Analyst, Supporter Relations Data Officer, Fundraising Systems Officer, Donor Database Specialist, Data Analytics Assistant, Data Compliance Officer, Charity Data Officer, Nonprofit Data Analyst, CRM Administrator, etc.

REF-217 755

Unlock the Power of Data working for The King’s Trust International  – Join Our Impact Team!

Are you passionate about the potential of data to drive positive change? Step into a pivotal role with us as part of the King’s Trust International Impact Team, helping transform our approach to global youth development through strategic, data-driven insights.

As our Impact Data and Reporting Lead, you’ll shape the future of our data systems, ensuring our charity becomes insight-driven and evidence-based. You’ll lead data quality assurance, oversee the development of our reporting strategy, and champion data-driven decision-making across our programs. Working closely with our international partners, your expertise will enhance our global impact by gathering and analysing robust data on outcomes that change young lives.

This unique role includes:

• Line Management of an Impact Executive
• Stakeholder Engagement with analysts, developers, and suppliers
• Data-Driven Strategy Leadership using PowerBI and survey mechanisms
• Building Confidence in data use across our teams

If you’re a communicator with a love for data, ready to help build an evidence-based culture in an international charity, join us and make a global difference!

Perks for working at The King’s Trust International:

• Great holiday package. 30 days annual leave entitlement, plus public holidays. Office closure the days between Christmas and New Year
• Fantastic Family leave. Receive 13 weeks full pay and 13 weeks half pay for maternity and adoption leave and pro rata entitlement for shared parental leave. Receive 8 weeks full pay for paternity leave.
• Flexible and agile working. Where operationally possible, you can work your hours that support a work-life balance including compressed hours and hybrid-working (part office - part home based) or working from home options.
• Benefits platform. Everything from health and financial wellbeing support to discounts on your favourite restaurants, shops and cinemas
• A free employee assistance programme (EAP) to support your mental wellbeing.
• KTI will contribute 5% of your salary to the workplace Pension Scheme
• Generous life assurance cover (4 x annual salary)
• In-house and external training opportunities available throughout the year

King's Trust International is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks (or international equivalents) in accordance with the Codes of Practice for all roles within King’s Trust International, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.

In further support of a Safeguarding First approach we are signatories to the Misconduct Disclosure Scheme. The Scheme facilitates the sharing of misconduct data between employers. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her/their understanding of these recruitment procedures.

We are committed to equitable work practices and believe in building a diverse organisation that is representative of and responsive to the needs of our young people and stakeholders. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian, Mixed and other Ethnic candidates which are currently under-represented throughout King’s Trust International. As a disability confident employer, we will interview applicants that meet the essential criteria who have declared a disability. Please let us know if you need any adjustments at the interview stage.

About us 

We are National Energy Action (NEA) – and our vision is to end fuel poverty. Our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits.  We believe everyone should be able to afford to keep their homes warm and safe. However, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK.  Never has this been more important than today.

NEA’s teams are friendly, knowledgeable and are dedicated to what we do.  We are proud of our expertise and proud of the service we deliver to our clients.

We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that makes a genuine difference to people’s lives each and every day.

The Role 

We have a fantastic opportunity for someone to join us in the position of Data Analyst to work on a full-time basis, 37 hours per week. Alternatively, we will consider part-time hours on a Job Share basis. The role is offered on a hybrid or remote basis depending on proximity to a NEA office.

As part of NEA’s Policy and Advocacy Directorate, you will work within our highly effective Insights and Impact team, as we focus on a decade of delivery that guarantees a fair energy future for all, and  ensures those on the lowest incomes and living in the least efficient homes receive the support needed to protect health and wellbeing.

The post holder will support National Energy Action in harnessing the power of data analysis and visualisation in the delivery of our charitable aims. They will form part of a process to embed a ‘data driven culture’ within the charity, enhancing our capability and capacity to: 

• Understand and evidence the needs of fuel poor households.

• Develop and apply data insights to directly inform the management, development, and delivery of NEA services. 

• Effectively communicate our data insights to diverse audiences and through different mediums

• Develop and apply data insights to inform and support our advocacy and policy-related campaigning. 

• Develop and apply data insights to inform and develop fundraising and partnership opportunities. 

Hybrid working is subject to necessary H&S and GDPR checks. Post holders must be resident within the UK and be able to provide their Right to Work in the UK.

What you will need to succeed 

You will have demonstrable and applied experience in a data analyst role and hold an appropriate qualification in a relevant subject. You will be familiar and confident in using data visualization tools and programming languages to manipulate, analyse and present data. 

A compelling communicator you will have the ability to translate complex data into easily digestible, accessible and actionable insights that can be easily understood by diverse stakeholders. The right candidate will have excellent interpersonal skills and will build relationships with a diverse range of stakeholders.

Finally, we are passionate about what we do, and we would like you to be too; you will be able to demonstrate an understanding of NEA’s mission to eradicate fuel poverty.

The job description provides a list of the duties of the post and the person specification provides the list of essential and desirable criteria.  

We are offering 

• £32,641 - £37,304 per annum, Scale SO1 – SO2, Points 23-28.

• 2-year Fixed term contract. 

• 11½% non-contributory pension. 

• 25 days annual leave (FTE) plus additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum. 

• Flexible working arrangements including the opportunity for hybrid working. 

• Enhanced family friendly payments. 

• Employee Assistance Programme. 

• Employee benefits platform. 

No recruitment agency or advertising enquiries, please. 

The closing date for applications is 12 noon on 11 November 2024.  Interviews will be held in the two weeks commencing 25 November 2024.  Full details of this post and an application form are available on our website.

Only shortlisted candidates selected for interview will be notified of the confirmed time and location of interview.

How to apply: 

Apply online by clicking apply now. 

Please be aware that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently. 

Please note CVs will not be accepted as part of the application process.   

NEA aims to be an equal opportunities employer. We welcome applications from all people with the necessary skills and experience for the post. Charity Registration No. 290511.  Company Registration No:  01853927 

Key Details

Salary: £39,600 per annum with generous benefits including 25 days annual holiday plus public holidays, enhanced pension contribution, private medical health insurance, life assurance, and flexible/hybrid working.

Hours: 35 per week over 5 days (we would also consider applicants who wanted to do 4 days a week on a pro-rata basis). 

Contract type: This is a full time role. Some flexibility on hours may be available.

Location: Hybrid working with office in central London and options for flexibility to work from home. The postholder will be expected to attend our central London office regularly.

About the Role

Reporting to the Data Manager, you’ll collect, organise, study and communicate supporter and campaign data to provide insights to help colleagues across Good Law Project win campaigns and cases.

The link to our job pack which includes the full job description, personal specification, Good Law Project values, and structure chart can be found below.  Alternatively, click "Apply via Website" to view the job pack on our website.

What we're looking for

• Experience working with relational datasets, Google Analytics 4 (or Adobe), spreadsheets and a data visualisation tool. 
• Proficient using tools to clean, manipulate, and analyse data effectively.
• Strong communication skills and the ability to explain complex data findings to non-technical stakeholders and collaborate effectively with team members.
• Ability to create clear and informative data visualisations (e.g., graphs, charts, dashboards) that tell compelling stories.
• Project management skills to plan and prioritise tasks, meet deadlines, and ensure the successful execution of data analysis projects.
• Working knowledge of current data protection legislation to ensure that your work is fully compliant with all GDPR requirements and where to seek additional guidance.
• Experience using scripts to query datasets.

What we do

• Good Law Project (GLP) is a not-for-profit campaigning organisation which holds power to account and fights for a fairer, greener future. We believe in people-powered justice.

• We had a primary role in overturning the prorogation of Parliament in 2019. We successfully challenged the Government’s operation of a fast track ‘VIP lane’ for awarding lucrative PPE contracts to those with political connections and our campaigning played a key role in the Met Police opening an investigation into Boris  Johnson over the Partygate scandal. In July 2023, we forced the Government to accept that its flagship Net Zero strategy is unlawful and to develop a better plan.

• Our close-knit team of staff work across three core areas: campaigning, legal and operations. We are nimble and reactive to external events which means Good Law Project suits people who thrive in a fast-paced, at times quite pressured environment. You must share our passion for upholding democracy, protecting the environment and ensuring no one is left behind. Our culture is one of openness and innovation which encourages all staff to pitch ideas and influence the organisation’s direction. We are brave, honest and decisive – those are Good Law Project’s values. We recognise the value of our employees, individually and collectively, and are committed to investing in their welfare and development.

• See our website for more about what we do.

How to Apply

To apply for this role, click on "Apply via Website" to be redirected to our website where you will be asked to complete an online application form and upload your CV.

Contact

If you have any questions about this role, please email the contact details in the job pack below. Or click "Apply via Website" to view our contact details on our website.

Contract type

Permanent

Location

Whittington with some flexibility for remote working

Hours

Full time (37.5 hours per week) with flexibility to work evenings and weekends when required

Annual salary

D1 £29,688.36 to D3 £36,305.99

Review Date

17/11/2024

The Digital Data Manager reports directly into the Head of Fundraising and plays a lead role in driving income generation through strategic management of data. You will also be developing team skill and expertise to ensure a joined-up approach to data.

You'll be responsible for overseeing all data operations, ensuring smooth data collection, integration, and analysis. This includes managing a team of one, ensuring efficient processes for data selection, import and general CRM support. Your exceptional project management skills will be crucial, as you'll lead data-driven initiatives and implement agile methodologies for continuous improvement which will be pivotal in transforming data into actionable insights that contribute to the charity's success and service delivery.

You’ll be creative and commercial in your approach, leveraging digital tools to maximise efficiency and return on investment. Leading on the review, recommendation and rollout of a new CRM into the future will play a large part of your role with automation and streamlining of enhanced processes and procedures in order to increase income generation impact, being the desired output. 

Key responsibilities include leading on the management of a large CRM used for both fundraising and lottery donors/supporters whilst ensuring we continue to meet all regulatory compliances, legislation and policy. With a passion for our cause and a commitment to innovation, the Digital Data Manager will play a crucial role in expanding our digital footprint and maximizing our fundraising potential.

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

Prospectus is excited to be supporting our client in their search for a Supporter CRM and Data Manager. The hospice’s mission is to provide the highest standards of individualised care for people with life-limiting conditions, palliative and end of life care needs, and their families, living in Basildon and Thurrock districts.

This is a full-time, permanent position paying a salary of £29,612.93 to £38,412.80 per annum depending on experience. The role is based at their site in Thurrock, Essex.

The Supporter CRM and Data Manager will be responsible for day-to-day management of the hospice’s supporter data and income operations strategy and developing annual delivery plans, including strategic planning and management of the Fundraising team’s supporter CRM, data insight and income operations function. You will develop, manage and review processes and procedures for all fundraising income and data across on and offline platforms and ensure all income and supporter data is processed accurately, in a timely manner and in line with Hospice policies and service level agreements.

The successful candidate will have proven experience of CRM database management and developing and maintaining database processes and procedures. You will have demonstrable experience of working with data for marketing purposes, including effective and compliant handling of communication preferences.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application, then please contact Rhys Barber at Prospectus.

If you are interested in applying to this position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

The Role

The Supporter Journey Team is responsible for delivering world-class behavioural journeys for our charity partners.

You will ensure that we are continuously providing the best supporter journeys in the sector by designing, building, delivering and optimising omni-channel behavioural journeys at scale, in turn delivering value to our clients.

Working across both Social Mind and Social Sync, you will join an existing team reporting into our Campaign Manager and you will ensure all our charity partners and their supporters receive personal, bespoke communications to maximise fundraising for our charity partners.

Key Responsibilities

• Design and Development:
  • Develop comprehensive, integrated journeys for supporters across multiple channels.
  • Ensure these journeys are behavioural and provide a great stewardship experience for supporters.
• Performance Analysis:
  • Monitor and evaluate the effectiveness of supporter journeys.
  • Analyse key metrics to assess the contribution of these journeys to overall goals, for example, email open and click through rates.
• Optimisation and Supporter Experience:
  • Identify areas for improvement within existing journeys.
  • Propose and implement enhancements based on testing and learning outcomes.
  • React to key performance indicators (KPIs) to pinpoint opportunities for journey improvements to help drive campaign performance and income.
  • Make data-driven decisions to refine and improve the journeys.
  • Commit to delivering a high-quality experience for all supporters.
  • Address and resolve any issues impacting supporter satisfaction promptly.

Skills and Knowledge

• Experience of designing, creating and delivering outstanding supporter experiences that increase engagement, fundraising rates and average value.
• Ability to understand our charity partners objectives and translating that into exceptional supporter experiences at scale.
• Ability to analyse data and make recommendations that improve fundraising and the supporter experience.
• Meticulous attention to detail.
• Experience of writing stewardship copy and ability to adopt different charity’s tone of voice.
• Experience of using communication software.
• Be comfortable operating in a fast paced start up environment, working efficiently at pace with available resources.
• Basic understanding of Charity Law, Data Protection Law, The Fundraising Code of Practice, and other relevant marketing and fundraising standards across the UK

Are you a data expert ready to shape the future of data and insight in a leading charity dedicated to making a real difference?

We are looking for an experienced and dedicated leader to join the Motor Neurone Disease (MND) Association as Interim Head of Data & Insight for a 9-month fixed-term contract. You'll lead a talented team that provides vital data management, reporting, impact analysis and compliance to support the entire organisation.

In this role, you will ensure the use of data and insight is maximised to help achieve the Association's objectives. You'll lead, motivate and develop the Data and Insight team, guiding them to deliver high-quality support across the organisation, while ensuring that all activities are in line with the latest data protection regulations.

Working closely with stakeholders across the business, you'll identify key priorities and oversee the team's workload to meet deadlines. Your role will also involve maintaining and improving data quality standards and ensuring compliance with legislation including General Data Protection Regulation (GDPR).

You will play a key role in contributing to projects and initiatives by advising on the impact and resource requirements related to data. As part of the Technology leadership team, you will also help shape the Association's wider Digital, Data, and Technology strategy.

The Data & Insight team includes the Data Manager, Data Selection Manager, Business Intelligence Analyst, and several data support roles. Together, you'll ensure the Association continues to make informed decisions backed by reliable data.

This is a fantastic opportunity to join a meaningful organisation and lead a crucial function at the heart of our work.

If you're a strong leader with a passion for data and want to make a difference, we'd love to hear from you.

What are we looking for?

An experienced data professional with experience of working with a range of stakeholders. Your ability to lead and develop a team will be key, as well as your ability to collaborate with colleagues across the organisation. You'll be comfortable explaining technical concepts to non-technical staff and be skilled at building relationships at all levels.

You will have a strong background in managing large CRM or Care systems, ideally within a charity or fundraising environment. You'll have a deep understanding of data protection and regulatory requirements, with the ability to address complex compliance issues and implement solutions.

Strong skills in data analysis and management are essential, particularly using tools like Excel, FastStats, and SQL. You'll also have a solid grasp of mathematical and statistical concepts to support campaign and database analysis.

For full role responsibilities please view the job description located within the Candidate Pack.

Our Benefits

• 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
• Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
• Access to a 24/7 phone and video GP Service
• Life assurance
• Confidential counselling helplines
• Salary sacrifice schemes to include: Cycle to work & Buy and sell annual leave
• BenefitHub which offers lifestyle discounts and offers on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.

We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme.

IMPORTANT INFORMATION

Adverts may be closed early, or interviews arranged once sufficient applications are received. Early applications are encouraged.

Sponsorship: If you require sponsorship for this role, you must clearly declare this with/on your application form so that we can consider whether you meet the eligibility criteria for sponsorship, either as a skilled worker or new entrant.

DBS: Depending on the nature of your role you may be required to complete a criminal records check with the Disclosure and Barring Service (DBS).

Reasonable Adjustments and Alternative Applications: Should you need any adjustments to the recruitment process, at either application or interview please contact us for support.

To provide an inclusive application process, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form.

Recruitment Agencies: We work hard to fill our roles directly and request that recruitment agencies do not contact us in relation to this role.

We are looking for a Supporter CRM and Data Manager for an incredible hospice, to be responsible for the day-to-day management of the Hospices supporter data and income operations strategy and developing annual delivery plans,

With hybrid working their policy is a max of 2 days per week of discretionary home working.

Please note they will look to appoint at the starting scale of the salary, there is flexibility to go to the next scale.

The Charity
A passionate and collaborative hospice, dedicated to working in partnership with the community and committed to providing high quality, safe and supportive specialist palliative care services.

You will be joining an organisation known for its supportive and inclusive working culture, offering fantastic benefits including generous annual leave entitlement which increases with length of service and a commitment to supporting staff in achieving a work-life balance.

The Role
Develop, manage and review processes and procedures for all fundraising income and data across on and offline platform.

Manage the Supporter Data teams expenditure budget and work with the HODAR to contribute to annual budgeting and regular reforecasting.

Be responsible for management and development of the Hospices supporter CRM, including regular review of the teams CRM needs.

Line manage, develop and provide professional support and guidance to the two Supporter Data Officers.

The Candidate
Experience of CRM database management and developing and maintaining database processes and procedures.

Experience of working with data for marketing purposes, including effective and compliant handling of communication preferences.

Experience of managing income processing and reconciliation.

Experience of undertaking data analysis and presenting this in appropriate formats to inform business decisions.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Sightsavers is looking for an experienced Data Analyst with International Development programmatic experience to produce technical organisational reports and dashboards, provide support to colleagues and analyse programmatic data. This is an exciting time to join Sightsaver’s DART team, as the organisation undergoes a digital transformation in data analytics.

Salary: Local terms and conditions apply 
Location: Lusaka Zambia, Nwoya Uganda, Dar es Salaam Tanzania, Nairobi Kenya, Bamako Mali, Freetown Sierra Leone or Abuja Nigeria 

Contract: 24-month Fixed Term Contract 
Hours: This is a full-time role with some flexibility around hours worked.

About the role

Sightsavers is looking for a Data Analyst with International Development programmatic experience and who has worked with inclusive data and DHIS2. You will be extracting meaningful information, producing reports and dashboards to deadlines, providing training and support to colleagues across the international organisation. This is a technical role and someone with experience of Sightsavers key thematic areas of eye health, education, social inclusion and NTDs would be particularly of interest.

Some key duties include:

• Support the development and production of quarterly and annual dashboards and data reports, using Power BI, Excel and DHIS2-based approaches, for dissemination across the organisation
• Conduct data analysis on Sightsavers projects
• Strengthen country office data reporting systems
• Work with country offices to map and improve project data flows.

This is a varied role, please read the full job description for further details.

Essential experience and skills for this role:

• Graduate level qualification or equivalent work-based experience in statistics, information systems, international development, public health or any other with a core statistical/analytical component.
• Proven successful track record of working with organisational data management systems and applying data analysis/statistical techniques to data (within health, education, international development or other fields directly related to Sightsavers’ thematic portfolio).
• Practical experience of good data quality and data cleaning practices to prepare data sets for use in analytics software.
• Experience of capacity building and supporting staff in different contexts (face to face, online) to deliver organisational data collection to deadlines
• Understanding of international development issues and a commitment to equality of opportunity for disabled people.
• Practical experience of DHIS2 for data collection, reporting and visualisation
• Experience of digital transformation, implementing new software/tools/working practices within an organization.
• Proficient in the use of Power BI, Tableau or other data visualisation software.
• Experience of using Power Query for extraction, transformation, loading and connecting data from different data sources.
• Able to work with multiple stakeholders and ensure differing concerns and priorities are effectively managed.
• Fluent in English, with experience of writing reports and briefings in English

Desirable experience and skills:

• Master’s degree in international development, international relations, geography, statistics or appropriate equivalent.
• French and/or Portuguese language skills

Next steps

To apply for this exciting new opportunity, please complete an application via our recruitment portal.

We anticipate that remote interviews will take place in late November and the evaluation process will include a two-stage interview with a written task.

Closing date: Sunday 3 November 2024

ABOUT THE ROLE

Data analysis plays a key part in supporting City Harvest growth and success. We are investing in our technology and data and are now in the process of consolidating several business applications onto the Dynamics 365 platform and standardising Power BI as a reporting tool.

We are recruiting for a Data & Impact Analyst to join the Finance and Data team. This is a new role to our charity which will act as an interface to other departments, to provide meaningful data and insights into the impactful work that we do.

ABOUT YOU

You will be a trained and technically skilled data analyst, experienced with Power BI as a reporting tool and familiar with Dynamics 365 as a CRM platform. This role requires confidence in working across different areas including data management and reporting, systems administration and maintenance. You will be able to effectively demonstrate and present your findings into meaningful data insights, actions and conclusions.

Microsoft Dynamics 365 will be rolled out in the first few months of 2025, and you will be involved in its roll-out and implementation.

You will have problem-solving skills with a positive, innovative and proactive "can-do" attitude, which will allow you to develop and shape this new role to make it your own.  You will have commitment to the mission, vision and values of City Harvest, as well as a commitment to equality, diversity and inclusion.

KEY RESPONSIBILITIES

Database Maintenance and Development

• Database development, administration and maintenance, using Microsoft Dynamics 365.

• Support improving and developing data quality processes, carry out regular audits to identify and correct gaps and issues.

• Provide 1st level assistance and hands-on support to users and departments on how to access and use the system e.g. creating guidance documents/videos.

Database Analytics, Reporting and Impact

• Develop comprehensive impact reporting and KPI frameworks using Power BI and Excel, tracking the effectiveness of our charitable activity.

• Support Fundraising, Food, Community Impact and other departments by creating reports that provide meaningful insights from data, contributing to informed decision-making and strategy formulation. Supporting the Senior Leadership Team with actionable insights to drive improvements.

• Communicate effectively the results of the analysis and follow up on requests with teams and stakeholders from across different areas of the charity. Adapt communication to the different type of stakeholders.

Supporting launch and roll-out of Microsoft Dynamics, while using existing legacy systems

• Support the build, launch, and roll-out of Microsoft Dynamics across the organisation during the first half of 2025.

• Use the existing legacy database systems to perform financial analysis and produce reports to support other departments with their data needs.

IT, data management and security

  •    Working with the IT support provider to help with IT infrastructure and systems.

  •       Ensure all activities are compliant with legal and regulatory standards including GDPR and data protection        procedures.       

  •        Oversee information security

DESIRED SKILLS & EXPERIENCE

Knowledge & Qualifications

• GCSE (or equivalent) in English and Maths

• Relevant degree / qualification

• Knowledge and/or experience of impact evaluation

• Accounting and finance knowledge (desirable)

Skills & Abilities

• Highly Proficient in IT software/digital technologies such as Microsoft 365, Microsoft Office, databases, AI, data analysis software (e.g. Power BI etc.)

• Excellent data reporting and analytics skills

• Ability to identify trends and patterns in data sets

• Ability to present and prepare presentations using PowerPoint

• Effective time management, planning and prioritization skills

• Ability to perform financial analysis tasks

• Excellent numeracy skills and attention to detail

Experience

• Experience of maintaining CRM systems and databases

• 2 years’ experience in managing and administrating Microsoft Dynamics 365

• Strong experience and expertise in developing reporting using Power BI and Excel

• Experience in troubleshooting and delivering training on technical systems

• Experience of large data sets and proactively identifying data issues and areas for development

• Experience of using analytics to monitor and improve performance

• Experience of reporting for internal or external stakeholders

Soft Skills

• Proactive and resourceful with plenty of initiative

• Innovative with a solution focused approach

• Flexible approach and a hands-on attitude

• Excellent interpersonal and communication skills and the ability to build healthy work relationships across departments.

General

• Commitment to the mission, vision and values of the charity

• Commitment to equality, diversity and inclusion

• Demonstrate our core values of Charitable, Compassionate, Community-focused, Aspiring, Trustworthy

SUPPORT STATEMENT

Applications should include an answer to the following question (c. 100-150 words):

Explain 2-3 reasons why you have applied for this job at City Harvest?

Closing date: 04/11/2024

A key part of the role involves managing the Salesforce database, ensuring processes are efficient across all areas of KCF's work. Although KCF has support contracts with Salesforce consultants, you will need to be able to carry out some Salesforce system work and be an Administrator for the system.

Ideal candidates will have experience in IT systems management, particularly with Salesforce, strong communication skills, and an understanding of IT security and compliance.

Main Responsibilities:

• Ensuring KCF is making the most of its IT systems and keeping up with current trends
• Overseeing and supporting the creation and documentation of processes for all areas of KCF work
• Ensuring IT processes are efficient and cost effective
• Responsibility of the management of the Salesforce database; including managing the ongoing relationships with Salesforce Consultants
• Project managing any IT development projects

• Overseeing relationship with external IT support provider
• Facilitating IT training for staff team as required
• Ensuring KCF is Cyber Essentials compliant
• Responsibility for ensuring a good data culture and including appropriate data collection, retention, and reporting methods
• Preparation of reports and analysis of KCF data as required
• Advising CE on the needs of the operational budget and IT strategy
• Reporting to the Technology Committee on KCF’s IT strategy when required

Essential Skills and Experience

• Confident problem solver and logical thinker
• Team player and collaborative leader
• Salesforce Admin qualification and Salesforce Nonprofit Cloud experience
• Experience of extracting and analysing data from Salesforce
• Strong technical IT skills; including Microsoft 356 apps
• Experience of managing processes in a similar size or larger organisation
• Working knowledge of cyber security and data protection best practices, including UK GDPR legislation
• Project management skills

Desirable skills and experience

• · Experience of delivering training
• · Experience of change management
• · Form Assembly software
• · PDF Butler software
• · Dataloader for Salesforce
• · Grant Management
• · Experience of working in the voluntary sector
• · Interest in AI developments

Applications should be in the form of an up-to-date CV and covering letter outlining how you meet the person specification for this role. The closing date for applications is 10th November.  Interviews will provisionally be held on Friday 15th November at our office in Smeeth, Ashford.

KCF is committed to the building of a culture where all employees are valued and respected and we take pride in providing a workplace that fosters continuous professional development. Our goal is to find the right person for the role and we welcome applications from individuals looking to work flexibly.  If you wish to discuss any accessibility concerns or if you need any more information or assistance, please contact Jan O’Donnell.at KCF.