Data Management Jobs

Refuge is the largest domestic abuse organisation in England. On any given day, our services support thousands of women and their children, helping them to overcome the physical, emotional, financial, and logistical impacts of abuse and rebuild their lives — free from fear.

We are currently recruiting for a Deputy Director, Technology who will be the lead technology expert for the organisation. This is a new role offering the scope to shape Refuge’s response to the technology challenges we face in executing our strategy and achieving our mission. 

We are looking for someone with a proven track record in delivering high-quality IT support service through effective contract management of the recently appointed outsourcing company, including the resolution of any remaining on-boarding issues.  You will bring a strong understanding of IT security practices, regulatory compliance, and cyber security protocols. You will also be a trusted advisor for senior colleagues, providing expertise, identifying opportunities, and delivering solutions for modernisation, automation, and cost optimisation across the organisation. You will provide advice and technical guidance to teams who manage their own applications and systems (Finance, Fundraising, People and Culture, Helpline) and manage the procurement of new IT software solutions with key investments in case management, housing management and finance systems in the early planning stages. And you will take management responsibility for Refuge’s well-established and respected Data and Performance team, ensuring we continue to report to funders on standards of performance across our services.

If this sounds like you, we’d love to meet you.   

Closing Date: 09:00am 11 November 2024

Interview Date: 21 and 22 November 2024

The Royal Institution (Ri) is an independent charity which has been connecting people with science for over 200 years. Founded in 1799 through the wonderful generosity of 58 patrons, to this day we remain based in our original, magnificent, Georgian home in central London. Thanks to the support of those early philanthropists, the Ri has inspired generations of scientists over the years whose discoveries have helped shape our modern world.

The Ri has a clear vision that ‘Science is for Everyone’ and it is our belief that everyone should have equitable access to science. Through our packed event programme available in person or online, our UK schools outreach and social impact initiatives, and our global digital reach including over 1.5m YouTube subscribers we achieve our mission by connecting people with scientists to explore science together.

The Ri is a small and welcoming environment with a creative team who are committed to nourish everyone’s desire to engage with science.

We are looking for an experienced corporate fundraiser to join our Fundraising Team. You will be a compelling and engaging communicator who can work at all levels of the organisation to cultivate and develop the relationships that will enable the Ri to achieve its strategy. You will be a strong account manager and skilled in securing new business, managing a portfolio of corporate supporters at different stages – from prospecting through to pitching, contracts negotiation and partnerships renewal.

Do you see yourself working for a reputable and treasured organisation dedicated to engaging the public with science? Then this fantastic opportunity is for you!

You must be comfortable working with a small team but also successful in working with sponsors in a corporate setting. You should also be able to identify and meet sponsor needs, drawing on creativity and problem-solving skills to offer tailored sponsorship propositions. You will have a varied portfolio of sponsors from day one with household brands from across the tech, pharma and financial services industries. Strong presentation and communication skills are a must. 

SOS Children’s Villages UK is part of a global federation, founded in 1949. SOS Children’s Villages exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. Working in over 130 countries, we are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now recruiting for a new role of Advocacy and External Relations Manager reflecting our ambitions to use our voice and expertise to ensure children and young people without, or at risk of losing, parental care around the world are more visible, better supported and their rights protected.

This exciting and strategically important new role is pivotal in helping SOS Children’s Villages UK achieve our advocacy objectives as part of our new 2025-2030 strategy. A confident and proactive advocacy professional, the Advocacy and External Relations Manager will plan and carry out a broad range of activities, identifying and pursuing opportunities to further our advocacy aims.

This individual will:

• develop both internal (SOS Children’s Villages Federation) and external peer and UK government relationships
• engage in relevant spaces to ensure that the needs of children and young people without parental care are reflected, and that SOS Children's Villages’ profile and reputation is enhanced.
• devise and lead advocacy campaigns and create persuasive and engaging advocacy content and materials.
• work alongside two other new colleagues, as a key part of delivering a new knowledge ‘Hub’.
• help to develop new partnerships and relationships, and use the insights and evidence gained through the ‘Hub’ to craft advocacy recommendations, connecting with policy makers and other relevant stakeholders, to influence changes to policies and approaches around the protection of children.

We are looking for a self-motivated individual, who combines exceptional networking and relationship-building skills with strong organisational ability, and deep knowledge of the UK political landscape and advocacy tactics and approaches, ideally within an international development setting.

If you are a dynamic advocacy professional who is looking for an exciting new challenge within a friendly team, then this could be for you!

To Apply

Please read the full job description within the Candidate Pack, and submit a copy of your CV and a covering letter.

The deadline for applications is Sunday 17th November at 17.00 UK time. We reserve the right to close the application process early if a successful candidate is found.

Please note: The post-holder must be UK-based. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

Are you passionate about patient and public engagement, effecting system change, and improving services? Are you confident about carrying out research, and telling the story of the findings in written briefings? Are you adept at writing accessible, persuasive research reports? If so, we’d love to work with you to improve the experiences of people using health and social care services in Barnet.

As our Senior Research Officer, you will be working on an exciting new project to improve primary care access for residents. Your flair for planning and logistics will enable you to both gather data about the experiences of Barnet residents and to collate existing evidence. You’ll also be comfortable producing accessible how-to guidance, to enable people experiencing health inequalities to access services.

In return for your commitment to the cause, you will become part of a friendly and supportive team, working within a focused but flexible culture, where diversity is valued and you can bring your whole self to work.   

This role is only open to people with lived experience of disability, which could include mental health issues or a long term condition.  The successful candidate will need to undertake a DBS check. 

About Healthwatch

The Health and Social Care Act 2012 required each local authority area to set up a Healthwatch organisation. Healthwatch gives people a powerful voice both locally and nationally. At a local level, Healthwatch Barnet works to help people get the best from their health and social care services, whether it's improving them today, or helping to shape them for tomorrow. Healthwatch Barnet is about local voices being able to influence the delivery and design of their services, not just for the people who use them, but anyone who might need to use them in future.

Healthwatch Barnet transferred to Inclusion Barnet on 1st April 2020. It is commissioned by the London Borough of Barnet to provide the following 6 key functions:

· Gather views and understand the experiences of patients and the public

· Make people’s views known

· Promote and support the involvement of people in the commissioning and provision of local care services and how they are scrutinised

· Recommend investigation or special review of services via Healthwatch England or directly to the Care Quality Commission (CQC)

· Provide advice and information (signposting) about access to services and support for making informed choices

· Making the views and experiences of local people known to Healthwatch England (and to other local Healthwatch organisations) and providing a steer to help it carry out its role as national champion

About Inclusion Barnet

Inclusion Barnet is a thriving peer-led charity based in North-West London. We believe in the power of experience, and this is demonstrated by all our services being led, developed, and delivered by people with lived experience of disability, including mental health issues and long-term conditions. We believe that learning to use our lived experience for social change is a skill. We have become experts in harnessing the lived experience of our staff, members, volunteers, and people who use our services to design and deliver higher quality, more person-centred services. We believe that this benefits both disabled people and society more widely. We also work to support other organisations to do the same. Our work is very much influenced by the Social Model of Disability. 

Role Purpose

The Senior Accountant will be part of the Khalsa Aid Management Team and will report to the CFO.  You will provide financial leadership in all financial areas including production of monthly accounts; financial controls; general accounting; budgets; financial planning and analysis; policy management and adherence; compliance; risk; exchange rate management; key business and financial processes; cost management and auditing. You will play a crucial role in ensuring the organisation’s financial health, compliance and efficient operations. 

Key Responsibilities

Financial & Operational Management

• Preparation and approval of all financial reporting materials and metrics; including monthly Business Performance Report, KPI’s, and Management Accounts, Project Aid reporting as well as annual financial reports
• Oversee budgeting, and the implementation of budgets, setting goals.
• Present operational metrics to monitor progress on the efficient spending of KAI Charity Aid funds. Implement a programme of timely corrective actions where necessary thereby implementing best in class practices
• Ensure that financial records and systems are maintained in accordance with Generally Accepted Accounting Principles and are compliant with Charity reporting requirements
• Ensure compliance with organisation policies and procedures, a robust controls environment is in place and that approval processes are adhered to
• Manage cash flow and exchange risk including proactive working capital management and accurate cash forecasting
• Direct all financial, project-based, and departmental accounting including foreign operations
• Ensure Management Information Systems are appropriate for internal, external and regulatory requirements
• Evaluate business processes, recommend and implement improvements

Team Management

• Provide leadership to the Accounts Assistant by providing clear goals and objectives.
• Lead with a management style that creates a culture that fosters collaboration, encourages cooperation, promotes creativity, values willingness to assume prudent risk and responsibility, reflects a sense of urgency and ensures results driven work environment
• Engage other members of the Khalsa Aid Team to facilitate cross-department collaboration that ensures that all financial and related IT solutions positively support the business’s strategic plan execution, operational delivery, and data collection needs

Detailed tasks to be carried out:

1. Day-to-Day Financial Operations:
   • Monitor bills, invoicing, donations, and other transactions.
   • Oversee the work of the Finance Assistant.
   • Register invoices from suppliers and service providers for payment.
   • Handle various donation platforms (e.g., JustGiving, Enthuse, Worldpay, Donorbox).
   • Post and review month-end journals, accruals, and prepayments.
   • Process purchase orders and bills.
   • Answer supplier and donor queries.
   • Monitor email inboxes and confirm donations.
2. Banking and Reconciliation:
   • Enter payments in the bank for authorization.
   • Complete and check bank reconciliation for various accounts using XERO.
   • Monitor restricted fund movements.
   • Track and report fund utilization.
   • Maintain petty cash and handle cash/cheques.
3. Cash Flow Management:
   • ​​Monitor cash flow and ensure liquidity for overseas operations.
   • Inform Treasurers about fund requirements.
   • Arrange cash for overseas travel.
4. Payroll Duties:
   • Process monthly payroll, including RTI submissions and pension feeds.
   • Handle new starters, leavers, absences, and statutory leave/pay.
   • File P11D-B for benefits in kind.
5. Audit and Compliance:
   • Coordinate annual audits with external auditors and department managers.
   • Assist in writing and finalizing the Annual Trustee report.
   • Ensure compliance with regulatory requirements and internal policies.
   • Liaise with auditors and third-party contractors.
     • Assist with annual reviews from charity commissions and banks.
     • Develop and enforce financial policies and procedures.
6. Financial Planning and Analysis:
   • Support CFO in month-end and year-end processes
   • Assist in forecasting and budget preparation.
   • Conduct variance analysis and review balance sheet reconciliations.
   • Implement audit recommendations.
   • Stay informed about accounting software and technological advances.
   • Insurance – ensure adequate cover for insurance.

Role Requirements

•  Able to work flexibly to meet the demands of the role to get the job done.

Qualifications/ Skills Required

• Recognised professional accounting qualification or enroute to qualification
• Educated to degree standard
• Work experience is essential – 2-3 years in a busy organisation, preferably a UK charity
• Knowledgeable of the regulatory and reporting requirements for a UK Charity
• Technically and managerially competent with impact awareness of specialist areas including accounting, controls and governance, audit, ethics and risk management
• IT literate – Microsoft, finance and management accounting systems, ERP systems
• Experience in XERO and Gift Aid will be an added advantage
• Additional languages such as Punjabi, Hindi or Urdu would be advantageous

The role of Stewardship Officer within the Charity is key to helping patients, families and staff at our hospitals, by supporting the generous fundraisers and donors who raise money for the Charity.

The Stewardship Officer will work closely with other members of the hospital charity, in particular other Stewardship Officers and the Stewardship Manager, providing administrative and stewardship support to our donors and fundraisers and the Charity overall.

Working as part of a team, the post holder will have specific responsibility for accurate data inputting of donations onto our Raisers Edge database, Gift Aid claims, and correspondence with donors and fundraisers by letter, email, telephone and face-to-face.

The Stewardship Officer will be the first point of contact for many of our donors and fundraisers when they enquire about raising money for the Charity.

The Stewardship Officer will help them throughout their journey, providing fundraising materials, answering questions and receiving their fundraising amounts, often taking part in a photo opportunity within the hospital.

Whilst predominantly office based, the Stewardship Officer will have opportunities to support events put on by the Charity and its supporters, and will have the opportunity to learn about stewardship, fundraising and events.

This role would suit someone with experience of working in a customer facing environment.

Vice-Chancellor’s Office
Development, Alumni & Campaigns Office

Development Manager
Ref: ALC1502 

Salary on appointment will be £37,999 per annum, with an annual increment up to £45,163 per annum.

Are you passionate about philanthropy and skilled in relationship management? If so, we have an exciting opportunity for you.

We are looking for a Development Manager to join our fundraising team in the Development, Alumni and Campaigns Office at UEA. This Autumn we will be launching our new £100m fundraising campaign and we wish to appoint an individual who shares in our passion for philanthropy.

You will be joining a dedicated and enthusiastic fundraising team where you will be personally responsible for managing a portfolio of individual relationships. You will cultivate, solicit and manage a portfolio of major donor prospects (this includes holding regular face-to-face meetings) to secure significant donations towards our themes of Climate, Health, Creative and Campus.

Degree-educated or with equivalent qualifications/experience. To be successful in this role you will have excellent communication skills and demonstrable experience of a high level of achievement in fundraising or relationship management. You must be able to evidence that you meet all the essential criteria detailed in the Candidate Brochure.
This full-time post is available on an indefinite basis. 

UEA offers a variety of flexible working options and although this role is advertised on a full-time basis, we encourage applications from individuals who would prefer a flexible working pattern including annualised hours, compressed working hours, part time, job share, term-time only and/or hybrid working. Details of preferred hours should be stated in the personal statement and will be discussed further at interview.

Benefits include:

• 44 days annual leave inclusive of Bank Holidays and University Customary days (pro rata for part-time).
• Family and Work-life balance policies including hybrid working and considerable maternity, paternity, shared parental leave and adoption leave.
• Generous pension scheme with life cover for dependants, plus incapacity cover.
• Health and Wellbeing: discounted access to Sportspark facilities, relaxation rooms, 320 acres of rolling parkland, wellbeing walks, Wellbeing Ambassador network, on-campus medical centre including NHS Dentist, Occupational Health and a 24/7 Employee Assistance Programme.
• Campus Facilities: Sportspark, library, nursery, supermarket, post office, bars and catering outlets.
• Exclusive shopping discounts to help cut the cost of household bills, childcare salary sacrifice scheme, Cycle to Work scheme and public transport discounts.
• Personal Development: unlimited access to LinkedIn Learning courses, specialist advice and training from our Organisational Development and Professional Learning Team.

Closing date: 5 November 2024 

The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.

We are looking for a Resident Liaison & Occupancy Lead to join our Central Services team. This role will support the Homes with maintaining occupancy levels, managing the moving in process for individuals requiring our services, assessing financial needs, negotiating contracts and ensuring compliance with regulatory standards.

You will be working with highly skilled and motivated teams with a mission to support veterans and their families. This role will be crucial in fostering connections and enhancing the quality of life for both residents and their families. You should have the ability to work autonomously and with our dedicated teams.

We prioritise the growth and education of our team with a comprehensive training and support programme. We also offer excellent benefits.

Job description

• The Resident Liaison and Occupancy (RLO) Lead will be responsible for managing the full enquiry process for individuals requiring our services, providing excellent levels of customer care. They will ensure a warm and receptive experience for veterans and their partners with our Homes, assist them with their individual financial needs assessments, help coordinate the moving in process, negotiate contracts, and ensure compliance with regulatory standards.

• The RLO Lead will work closely with beneficiaries and their families across all our Homes, as well as local authorities and social workers to ensure that veterans and their partners can access the services and environments that best meet their needs.

Assessment and access to services

• Coordinate and manage the enquiry and moving in process to our Homes from first points of contact or referral to admission, ensuring a smooth transition for veterans and their partners.

• Conduct comprehensive assessments of individuals’ needs in collaboration with our Homes, social workers and healthcare professionals.

• Identify suitable services and support according to our criteria that align with assessed needs, preferences, and best interests of the individuals.

Liaison and coordination

• Act as a primary point of contact for our Homes, social workers, families, and other stakeholders.

• Provide guidance and support to veterans and their families throughout the moving in journey, or where they require support from other services.

• Provide a positive customer experience, helping to facilitate communication and collaboration among all parties involved with the moving in process.

• Work in collaboration with the Marcomms teams to input effective data to relevant analysis.

Contract management

• Negotiate and manage resident agreements with Home Managers, local authorities, residents and families, ensuring cost-effective and high-quality service delivery.

• Monitor relationships and communication with local authorities, community teams and hospital discharge teams addressing any issues or discrepancies in a timely manner.

• Monitor the ratio of self-funders to local authority residents and liaise with the Financial Controller to report their occupancy status.

Quality assurance and compliance

• Ensure that all admissions comply with regulatory standards, our policies, and best practices.

• Conduct regular reviews and audits of the assessment and admissions of new residents into our Homes to maintain high standards of satisfaction.

• Address any concerns or complaints regarding admissions and take appropriate action to resolve issues.

Data management and reporting

• Maintain accurate and up-to-date records of all enquiries, admissions, assessments, and contracts using Found (our occupancy database).

• Prepare regular reports on occupancy activity, outcomes, and performance metrics liaising effectively with the Marcomms team

• Utilise data to identify trends, inform decision-making, and improve service delivery.
• Undertake any other duties as required and consistent with the nature of the role as determined by your manager.

Use your insight and creativity to raise the profile of the multi professional membership organisation for intensive care.

You'll manage campaigns to raise the profile of the Society and promote our educational and accreditation activities and events (including our annual 3-day State of the Art congress).

You'll use your knowledge and interest in data to make sure that we gain insight and learn from our website, email marketing, CRM database, and streaming analytics to help inform decision-making and strategy, and make sure our activity is as effective as possible.

If you want to know more download the job description and person specification and come and play a vital role to make sure we're meeting the needs of our beneficiaries and delivering impact for this high-profile national organisation.

Job Title: Technical Security Manager
Reporting to: Director of IT and Security
Contract: Six-month fixed term contract
Hours: Full-time
Salary: £60 - £65k FTE depending on experience
Base: Hybrid, home and minimum two days per week in London office 
Job purpose: To operate our information security management system and maintain Mental Health Innovations’ ISO 27001 certification
Closing Date: 8th November 2024, 5pm

Key Responsibilities 

• Building and maintaining excellent relationships with team leads across the organisation to raise awareness of security and work through issues
• Deputising for the Director in security matters as required
• Operation of the ISMS and Data Protection processes
• Managing risk register, preparing for management review meetings
• Developing/maintaining controls and ensuring they are implemented across the organisation
• Refining our security KPIs and maintaining them
• Proposing actions from KPIs, events and incidents and coordinating resultant work
• Working with the Director to track threats and vulnerabilities, evaluate risk levels and progress treatment plans
• Ensuring secure endpoint and cloud posture
• Working with the team to plan consultancy days; e.g. work items requiring deep knowledge of a specific security domain or a technical specialist
• Monitoring our processes and suggesting improvements Proposing and progressing other continuous improvement work
• Feeding into training and awareness programmes and improving security culture
• Preparing for audits and carrying out remediation work
• Working with the Director to create, maintain and manage policies and ensure compliance
• Planning and participating in incident response exercises
• Managing major incidents and conducting post mortems/reviews

Person Specification

Essential

• Experience of risk management
• Working knowledge of security standards and frameworks, particularly ISO 27001
• Knowledge (and preferably experience) of GDPR and DPA 2018
• Experience of incident management
• Excellent knowledge of high level security concepts and best practice
• Excellent documentation skills, including policies and standards
• Knowledge of the following areas (deeper experience of one or more preferred):
• Endpoint security
• Network security
• Cloud security
• Application security
• Identity and access management
• Secure distributed working practices
• Excellent written and verbal communicator
• Ability and desire to learn new tools, skills and consider other perspectives
• Growth mindset. Comfortable performing a wide range of activities, including stretching to new skill/experience areas
• Ability to manage own time, confirm priorities and expectations
• Independent worker who knows when to ask questions
• Comfortable working with the wider team and organisation
• Comfortable dealing with ambiguous situations and objectives

Desirable

• Professional qualifications, such CompTIA+, CISSP, CCSP, ISO 27001 Auditor
  Exposure to ITIL (ITIL Foundation or higher preferred)
• Experience in one or more of the following:
  • Cloud (AWS preferred)
  • Salesforce
  • SSO & federated identities
  • Network security, SASE & VPNs
  • Endpoint security
  • Infrastructure security and best practices
  • Working knowledge of encryption technologies
  • Password management and access control
  • Security training and awareness
  • Secure distributed working practices
  • Securing domains
• Detection and response, with excellent troubleshooting skills
• Working knowledge of one or more of these tools/products:
  • Salesforce
  • JIRA & Confluence
  • Mac/iOS & ChromeOS
  • Windows/Office365
  • Google Workspace
• Creative thinker, but understands the importance of seeing a piece of work through to the end and on time
• Decisive, proactive, knows when to check the boundaries

We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.

**Interviews will take place on a rolling basis, so please apply ASAP. For suitable applicants, a detailed brief will be shared and support provided with formal application.**

Prostate Cancer UK (PCUK) is the largest men’s health charity in the UK. They have a simple ambition – to stop prostate cancer damaging lives. The charity invest millions in research to revolutionise testing, treatment and care. And they work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

PCUK's sector leading Events and Community fundraising team raises c.£12m through a programme of Community, Sporting Events and Virtual Products. Along with recruiting teams in events such as the TCS London Marathon, Great North Run and the London Landmarks Half Marathon, they also deliver two-charity owned cycling events, the Grand Depart Classic and the Big Blue Bike Ride. Since 2020, the team have experienced income growth of 35%, and their activity has been recognised across the sector, featuring in the Massive Top 25 for five consecutive years.

The role of Sporting Events Manager offers an exciting oportunity to lead on the strategy and delivery of the charity’s flagship walking event, March for Men, which raises c.£450k. A key focus will be with a key focus on co-creating and delivering a robust marketing plan.

As Sporting Events Manager, you will: 

• Support the Assistant Head of Events & Community Fundraising to generate income through their Sporting Events programme of walking, running and cycling activities. The income for the events team is c.£3.3m, with expenditure of c.£1.1m.
• Lead on strategy and delivery of PCUK’s flagship walking event, March for Men, which raises c.£450k. You will project manage the event, co-creating and managing the recruitment marketing plan, delivering the supporter journey to drive participant value and working with an external delivery partners
• Work closely with the Black Healthy Equity Team to increase representation across PCUK’s activity portfolio, with a focus on March for Men to ensure it’s a diverse and inclusive event
• Drive and report on operational plans and budgets to generate medium and long-term sustainable income, taking responsibility for team outcomes including financial and key result reporting
• Line manage and support a Sporting Events Coordinator and Sporting Events Executive

Ideal skills and experience:

• Ability to project manage and deliver large scale fundraising events, including leading complicated programmes with multiple partners
• Excellent organisational skills to support complex activity streams – using own initiative when required and able to manage multiple and competing priorities and deliver in a fast-paced environment
• Experience of engaging with a range of stakeholders and managing relationships right up to the most senior levels
• Experienced people manager, able to motivate and manage a team to deliver excellent results

Employee benefits

Benefits include: 

• Flexible working, which includes hybrid working with core working hours of 10am to 4pm Monday to Friday, unless otherwise agreed
• 28 days annual leave plus bank holidays, increasing to 30 days after three full years service
• After one years’ service you have the option to buy and sell up to an additional week’s annual leave (subject to minimum/maximum leave)
• Enhanced maternity, paternity & adoption pay
• Enhanced sick pay
• Healthcare Cash Plan (Medicash)
• 50% discount on multi-gym membership. Our closest gym – Cottons London Bridge (next to our London Bridge office) – is a Tier 1 facility
• Life assurance (3 x annual salary)
• Free income protection scheme

Prostate Cancer UK believe that equity, diversity and inclusion are essential to building a strong and innovative workplace, that represents, and can advocate for the communities we support. We stand against discrimination and prejudice, and we champion tolerance, fairness and equality in everything they do.

PCUK are committed to righting health inequalities across the UK, starting with those faced by Black men who are at double risk. This includes ground-breaking research into Black men’s risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. Therefore, PCUK are particularly interested in applications from those from marginalised and vulnerable communities. This will help PCUK to create an environment of inclusion where everyone can bring their authentic selves to work, where personal qualities are as important as professional experience, and our people feel seen and heard.

We are seeking an experienced, autonomous and results-driven outbound sales expert to establish new business development strategies through outbound initiatives and to identify and implement new sales software or tools of relevance.

The ideal candidate will have a proven track record of building and scaling successful outbound sales strategies with a focus on acquiring new business within the B2B wellbeing space.

The candidate will be able to identify new market opportunities and generate leads to build and maintain a sales pipeline to meet agreed revenue and impact KPIs.

The role will include managing and delegating administrative responsibilities to the Client Sales Executive and working collaboratively to inform and upskill them on the overall outbound strategy.

Following a clear sales process, qualified leads will be handed over to ensure an exceptional customer experience from enquiry to point of booking, working to support a smooth handover to enable the successful delivery of services.

The Peer Support Coordinator will play a critical role in the delivery of Day One's Peer Support Service. The primary objectives are to ensure a high-quality service is delivered to our beneficiaries; to develop our regional peer support model; and to facilitate a positive volunteering experience for our lived experience volunteer team. Responsibilities will include the day-to-day coordination of peer support activity. This will involve sensitive communication with trauma-affected individuals to understand their needs and preferences, using this information to facilitate suitable peer support matches.

The postholder will contribute to building a diverse volunteer team by supporting the volunteer recruitment and induction processes. They will offer ongoing support, guidance and motivation to our volunteers, ensuring meaningful opportunities to engage with Day One. The postholder will support the Peer Support Manger to conduct regular reviews with volunteers to gather feedback on their experiences as well as supporting their personal and professional development.

The Peer Support Co-ordinator will monitor service delivery and volunteer activity to ensure it is operating within agreed policies and processes. To ensure we can evidence the success and quality of the service, a key aspect of the role will involve keeping accurate records of interventions as well as collecting regular evaluation/impact data and personal case studies.

You will be a compassionate individual, dedicated to ensuring the highest quality of support for our beneficiaries and volunteers alike. You will be empathic with strong active listening skills, able to demonstrate sensitivity and discretion in your communication with trauma-affected individuals.  You will be adept at identifying individual’s support needs and have strong social/communication skills enabling you to facilitate appropriate and meaningful peer support matches. Possessing excellent organisational skills, you will thrive in the fast-paced and reactive environment of peer support service delivery.

You will be committed to maintaining high standards and have a keen eye for detail able to keep accurate records of interventions and collect evaluation/impact data with regularity. Additionally, you will have a proactive approach to building and supporting a diverse volunteer team.  You will be a ‘people-person’, enjoy speaking with others, and have the knowledge and confidence to offer ongoing guidance and motivation to our volunteer team. Your ability to conduct regular reviews to gather feedback to support volunteers' personal and professional development will be essential in driving the continued success of our peer support service. You will enjoy supporting others to develop new skills and navigate challenges successfully.  

Day One is a young, ambitious national charity dedicated to supporting people impacted by serious or multiple injuries which could result in life changing consequences such as disability or death, referred to in the NHS as ‘major trauma’.  Our Caseworkers work alongside NHS Clinicians, embedded as part of the team within Major Trauma Centres and across the wider Major Trauma Network to provide practical, emotional and financial support to adults and children as well as their families and loved ones.  Inspired ‘by patients for patients’ our vision is that no one has to piece life back together on their own after catastrophic injury. 

To apply, please upload your CV, and a supporting statement (no more than 2 pages) demonstrating how you meet the criteria and outlining why you’re interested in the role.

Please refer to the attached recruitment pack for more information.

Closing date:

Midnight Sunday 10 November 2024

Interview date:

First stage virtual interviews on 18th and 20th November 2024

Final stage in-person interviews on 2nd December 2024

We are looking for a highly skilled and motivated individual looking for a fresh challenge and wishing to make a real difference to the lives of people affected by dementia! 
 
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

About the role

Location: This is a home-based role with occasional travel to a Society office for wider departmental meetings.
Contract: Fixed Term for 24 months

The Information Governance team are the champions of Data Protection and Information Governance within Alzheimer's Society. The team’s overriding objective is to enable all areas of the Society to use information appropriately whilst achieving the Society’s overall aim of creating a world without dementia. 

The newly created Senior Records Management Officer role is an exciting opportunity for the role-holder to develop and implement standards and processes for the management of organisational records in compliance with applicable legislation and standards. You will help the Information Governance team to establish a culture of effective records management and support the Society in measuring and maintaining the quality of its records.    

Working closely with the other members of the Information Governance team, you will develop a process framework for managing hard copy and electronic records within the Society, propose improvements to the Society's record management systems and be the first port of call for handling records management queries from within and outside the Society. These queries will be from across the Society and could be in relation to service delivery, fundraising, campaigns, IT, volunteering or employment matters. 

The Senior Records Management Officer will also support the Information Governance team with other matters including handling personal data breaches, creating reports on trends and recommended remedial actions, managing rights requests, developing, delivering and maintaining learning resources for Society colleagues.

About you

- You will have an expert understanding and experience of records management policies and processes and how to successfully embed them into working practices for frontline staff.

- You will ideally have experience of working in or with an information governance environment. 
Working in a fast paced and responsive environment, you will possess good time management and problem-solving skills. - Good communication skills are a must for this role as you will be engaging with colleagues at all levels across the Society.
- With your strong attention to detail, pro-active nature and ability to build successful relationships, you will quickly establish yourself as a key member of our team.
- An industry recognised Records Management qualification, such as the Practitioner Certificate in Records Management, is preferable but not essential.

Closing date: Wednesday 13th November 2024
Interview date: 21st – 26th November 2024 via Teams

Dementia is the biggest health and social challenge of our time.

There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.

At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
 
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.