Customer Support Jobs
Role outline: Managing the deployment and maintenance of Repowering’s low-carbon infrastructure, leading the Community Retrofit team
Contract: Full-time role with probation period of 3 months.
Salary: £49-55k
Location: Primarily Repowering London’s office in Brixton, with option of partial working from home. Minimum of 3 days per week must be spent in the Repowering London office. Support will be provided for remote/home working if you need it.
Application process: CV, cover letter and interview.
Closing date: 26th July 2024
About the role:
We are looking for an experienced and self-motivated person with experience of low carbon retrofit, asset management, and business development to join Repowering London’s growing team. You will be a core part of our mission to tackle climate change and move towards a more inclusive and sustainable future.
This will be a high-profile role within the executive team of a nationally significant social enterprise that is at the leading edge of urban community energy, with significant ambitions for scale and impact. You will work alongside the Executive Team with shared responsibility for setting and realising the organisation’s goals, strategic priorities, and business plan.
Community Retrofit is a place-based approach to decarbonisation and community development, that creates low-carbon infrastructure, which is technically integrated at a local level, and provides direct benefits to local communities, for example through community ownership, affordable energy supply, or high-quality jobs.
You will be responsible for leading the Community Retrofit team. The team currently encompasses seven staff working across domestic and non-domestic:
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Rooftop solar installations
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Communal heat networks
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Retrofit assessment and coordination
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Data collection and analysis
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Asset management
Rooftop solar is the most established asset type deployed by Repowering, with installations dating to 2013. Retrofit assessment and coordination services started in 2023, and communal heat network investments are expected in 2025.
You will be responsible for ensuring high quality installations of low carbon assets that perform as forecast.
You will lead the development of improvements to our processes for evaluating potential sites and deploying and maintaining low carbon assets and retrofit measures.
The role will require ongoing refinement of Repowering’s community retrofit offer to community groups, building owners and public bodies such as Local Authorities, and support the growth of long-term partnerships with our stakeholders, including supply chain partners.
In particular, working with the Repowering executive team you will support the incubation of a suite of a finance offers that allow a wider range of households, businesses and communities to participate in community retrofit.
You will also support Repowering’s work to increase employment opportunities for young people in the low carbon sector, through how we structure our procurement for installations and by the training programmes we run in-house and with partners.
The Community Retrofit Team is one of Repowering’s four key teams, which include Communities, Energy Supply, and Core Operations. Each of these teams supports the work of the others and ongoing coordination and communication will be an important part of the role to maximise the opportunities for learning and innovation across the organisation.
About Repowering London
Repowering London is an award-winning social enterprise developing clean energy for urban communities. A community development organisation, we enable local communities to plan, fund, build and benefit from clean energy and energy efficiency projects across buildings. We help people see how they can make a real difference.
We are UK's most experienced urban community energy innovator with a successful track record of working in partnership with major London councils and national funders for the last ten years.
Our clean energy local ownership model is scalable and strengthens communities by delivering clean energy hand in hand with a range of long-term local services and benefits – from skills training to lower energy bills and generating funds for local investment.
Our vision is for every town and city in the UK to benefit from locally owned clean energy solutions. We believe that urban buildings can be transformed into intelligent, efficient, clean power hubs, providing substantial economic, social and environmental benefits. Energy security can become the norm, inequality and fuel poverty a thing of the past.
As a place to work, Repowering London has a strong culture of personal respect and integrity. We have a talented and diverse team, and we have all made the choice to be part of positive solutions to the collective challenges we face. We aim to create a supportive and empowering working environment, with high levels of collaboration, team support, and personal and professional development.
Person specification
The right candidate will have a high level of technical due diligence, project management and business development experience, with a track record in leading successful teams. This is particularly important as Repowering London is in a growth phase and is expected to expand significantly in the coming years. You will be comfortable working collaboratively and managing a number of staff and external contractors, as well as building and maintaining relationships with key stakeholders.
As this role is at the most senior level of the organisation, it provides an opportunity to shape business development and long-term strategy. Experience of commercial service delivery will be key to creating a sustainable platform for Community Retrofit.
For this role, we will be looking for and assessing candidates on the following:
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Exceptional leadership skills to lead a growing team and manage a portfolio of projects
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Experience of asset deployment and maintenance in the construction, retrofit or renewable energy sectors
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Track record of developing and growing a commercial service or product
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Formal training in engineering, architecture or quantity surveying
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Experience of managing multi-partner projects, that may include academia, technical experts, contractors and local government
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Analytical skills to interpret data and financial models
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Excellent written and oral communications skills and confidence in presenting to a wide range of audiences
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Interest in community retrofit as a concept and strategy
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Capacity to self-reflect on performance, proactively problem-solve and welcome feedback on performance
The following are not essential for the role but would be good to have:
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Experience of publicly funded grant schemes or loan finance
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Experience of energy services and supply contracts
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Experience of customer journey development, using digital platforms
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Understanding of PAS2035 requirements
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Experience of building energy modelling, such as SAP or PHPP
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Accreditation as a retrofit coordinator or assessor
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Familiarity with Notion, MS Project or other collaborative project management tools
Repowering London’s Employee Value Proposition
At Repowering London we want everyone to feel valued and have the opportunity to develop your skills and experience. We offer support and work-based training to support you in your role.
Skills development is not just limited to your role at Repowering London and as an organisation we want to support employees to pursue opportunities outside of work which will broaden skills and networks.
Our team is diverse, and we recognise that everyone has responsibilities and interests outside of work, whether it is caring for family, studying, volunteering or taking time out. Repowering London want to support employees and give them the time to spend time on the things that are important to them. Our Flexi Time Policy and Volunteering Policy provide scope for ad hoc, short-term arrangements, and our Unpaid Leave Policy provides an option for those who need to take time away from work for an extended period.
Repowering London is committed to providing equal opportunities for all applicants regardless of their background. We value diversity whilst recognising that accessing employment has different challenges for different people. We encourage applications from Black, Asian and minority ethnic people; people who identify as having a disability; people from the LGBT+ community; and people who identify as working class (or have done in the past). If you would like to have an informal chat before applying, please get in touch – we would be very happy to talk to you.
The client requests no contact from agencies or media sales.
Location: Birchwood, with some travel around site locations across Warrington
Benefits: 27 days (plus Bank Holidays)
Internally the job title will be Business Administrator.
This Business Administrator role is an exciting opportunity for someone with previous HR or administration experience to join us and help coordinate administration across our service.
About us
Our vision is to reform adult social care in the North West through person –centred, outcome driven services.
We empower our staff to advocate for system change and inspire them to lead by example, promoting dignity and wellbeing for all those we support.
At Catalyst Choices, we deliver a variety of support for adults with additional needs like learning disabilities, autism or physical disabilities. We also support older adults who’ve developed challenges with their memory or mobility.
We’re strong believers in personal choice so we make sure every care package we develop has the person receiving it front and centre.
As a Community Interest Company, we exist to benefit those around us, not to maximise profits. Any surplus is reinvested back into the business or our communities, and employee ownership means that our staff influence the strategic decisions made by our senior leaders as well as being rewarded financially by sharing in any profits we make.
As Business Administrator you will coordinate and complete the administration for all aspects of the employee lifecycle, specifically:
• Attraction & recruitment
• Onboarding
• Staff development
• Retention
• Performance management
• Engagement
• Succession Planning
• Exit
• Ensure accurate record keeping for all HR processes using internal systems, iTrent & Sharepoint.
Furthermore, you will undertake service administration including:
• Ensure completion of business-critical processes, e.g. service returns.
• Manage new customer contracts, assessments and assist the Finance team with invoicing.
• Complete Client Finance and assist with company audits.
• Adhoc administration support for the Management Team, tasks could include: report writing, correspondence, minute taking and high-level administrative support for formal meetings and hearings.
• Adhoc project coordination support for transformation and development projects.
You’ve got the skills and experience:
• 2+ years’ experience in previous HR or administration role.
• Experience of HRIS management software, iTrent or similar.
• Knowledge of employment law, regulatory compliance and HR best practices.
• Excellent communication, interpersonal and problem-solving skills.
• Capable of task prioritisation, ability to manage multiple projects simultaneously and meet deadlines.
• Aptitude for working with systems.
• Comfortable with complexity and ambiguity.
• Excellent customer service skills, ability to work with a range of stakeholders to achieve desired outcomes.
• Strong written and verbal communication skills.
• You are positive and outgoing, a natural “people” person.
The type of person we’re looking for
Collaborative: You are someone who thrives on working through and with other people. You ask for help when you get stuck.
Growth: You are motivated to make the most out of opportunities for our clients, the organisation and yourself. You are committed to your own professional development, and the growth of our quality and reputation as a provider.
Openness: You are not set in your ways, but open to new ideas and ambitious to do good. You are thoughtful, curious and embrace constructive challenge, welcoming change even if you find it difficult.
Ownership: You take responsibility for your role, accountable for your actions as we celebrate success and seek to improve where necessary. You are not someone who hides their mistakes, rather you use your learning to improve your practices.
In return we offer 27 days annual leave, NEST pension, cycle to work scheme, electric car scheme and an employee benefit portal.
To apply, please email your CV and covering letter of no more than 250 words, to Grace Nolan via the apply button.
Closing date 7 July 2024.
Are you an organised professional with strong administration skills? Join our team as a Service Improvement & Transformation Team Administrator and play a key role in supporting our mission.
As a Team Administrator, you will be responsible for efficient completion of all administrative tasks of our Service Improvement & Transformation Team. You will work closely with the Head of Service Improvement & Transformation, the Programme Lead, the Lead Research Nurse, and Project Managers, ensuring that projects are delivered on time and within budget.
Your role will include assisting in the preparation of proposals, reports, and other communications, ensuring that all necessary documentation is received prior to Committee meetings. You will also accurately review, process, and approve grant applications for our Care Centre & Network, Community Service Programme, and Research Nurse Network, ensuring compliance with our Guidance Policy. You will need to identify requests that should be treated as exceptions and escalate appropriately.
In managing support grant payments, you will handle tasks such as checking and authorising invoices, dealing with invoice queries, raising purchase orders, and maintaining precise records. Additionally, you will record actions and minutes from team meetings when required and ensure that all correspondence and actions are accurately logged in our CRM database.
This role requires a professional who can undertake various tasks with a commitment to our core values. If you are dedicated, meticulous, and ready to contribute to a vital part of our Association, we invite you to apply and become a valued member of our team.
Hybrid Working Expectations: up to 2 days per week office attendance
(Flexibility to attend the office more regularly on occasion may be required to meet business needs.)
What are we looking for?
An organised and detail-oriented individual with strong IT skills and proficiency in Microsoft Office packages. Experience with CRM databases is essential.
You should be capable of managing and prioritising your workload effectively, even in a busy environment. Accuracy and attention to detail are crucial in this role.
Strong communication skills, including an excellent telephone manner, are a must. You should possess excellent interpersonal and negotiation abilities, with the tact and diplomacy to persuade, influence, and appropriately challenge.
A proactive approach to work and problem-solving is vital. Knowledge of relevant GDPR legislation and the ability to work within its guidelines are also required.
For full role responsibilities please view the job description located within the Candidate Pack.
Our Benefits
- 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
- Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
- Access to a 24/7 phone and video GP Service
- Life assurance
- Confidential counselling helplines
- Salary sacrifice schemes to include: Cycle to work & Buy and sell annual leave
- BenefitHub which offers lifestyle discounts and offers on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
- Hybrid working
How to apply
Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.
- Strong IT skills and knowledge and experience of Microsoft Office packages.
- Ability to use CRM databases.
- Excellent level of accuracy and attention to detail.
Where experience is asked for, please give one example showing what you did and what it achieved. Where we require evidence of ability, please explain either how you would approach that particular competence or give an example to support your suitability.
Alternative Applications
To provide an inclusive application process for all our opportunities, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form. For example, if you would like to apply via video or audio format, please email your recorded application, ensuring you cover the supporting statement aspect.
About Us
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.
We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme. Reasonable adjustments can be made as required.
Important Information
Adverts may be closed before the deadline once sufficient applications are received. To avoid disappointment, please apply early.
We request that recruitment agencies do not contact us in relation to this role.
The client requests no contact from agencies or media sales.
Are you an inspirational leader who cares about empowering the voice of students and delivering genuinely impactful change?
Do you like working in fun, dynamic and varied roles in which no two days are the same, and that possess significant development and growth opportunities?
If so, then you’re in the right place, and the Student Voice Manager role might well be the position for you!
Armed with a bold and ambitious new strategy, there couldn’t be a more exciting time to join our organisation.
LSESU is seeking to set the global standard for what it means to be a world class students’ union, and this role sits right at the heart of that lofty ambition.
With a renewed, strategic focus on policy, this position will play a leading role in establishing a policy function that will enable us to be the definitive and credible home of student voice at LSE. A function which will become even more important when we enter the second stage of the strategy in 2026, when student voice will become the central strategic focus of the organisation.
Sitting within the broader Student Voice Department (alongside the Advice Team), you would lead a friendly, talented team of four permanent Student Voice Coordinators (SVCs) who together account for all of the Union’s policy, democratic, representation and campaigning work, alongside a part-time member of student staff.
Variety is hard-wired into the role. In addition to overseeing policy and research output, you would be responsible for leading a democratic and governance structure that is so innovative it is currently the source of an international academic study. Accountabilities here would include delivery of our biannual student elections and sector-leading Student Panels.
You would also be responsible for leading on how we support our elected student representatives and campaign groups; and for the Union’s academic representation work.
Given the breadth of work undertaken within the team, expect there to be plenty of opportunities to grow, develop and pick up new skills outside of the main responsibilities of the role.
Who are we looking for?
This role is fast-paced and so you’ll need exceptional organisation and planning skills, with the ability to juggle multiple priorities at once in a calm, effective manner.
The team you will be managing cuts across several areas and contains five people. We’re therefore looking for a confident leader with line management experience who is able to inspire, motivate and develop a talented and ambitious team to reach their full potential.
You will be a kind, supportive leader who cares about the people in their charge, but who also has high standards and that is able to performance manage when needed to ensure the team meets expected standards and delivers expected results.
We are looking for someone with exceptional written and verbal communication skills; an ability to interpret complex information and present it in a concise and accessible manner; and with experience of delivering high quality research and policy output.
With responsibility for leading on several projects, both within the team and cross-organisationally, prior project management experience and knowledge will be important, as will the ability to liaise with stakeholders at all levels.
Knowledge or prior experience within Higher Education or the student movement would certainly be an advantage, but is not essential and we very much welcome applications from those outside students’ unions who have transferrable skills and a who possess a willingness to learn.
We want to be the best, and for that we want to recruit the best. If you share our ambition and want to join a fun, supportive team seeking to set the benchmark for excellence in the sector, we would love to hear from you.
Why apply?
Because you’re excited by the challenge! The exact opposite of corporate, we’re progressive, daring and creative individuals working to make a difference in unconventional workplaces.
Benefits and Perks
In return for your passion and experience we offer:
● 25 days holidays per year
● Additional closure periods at Christmas and Easter on top of your 25 days annual leave and bank holidays
● Free LSE Students’ Union gym membership, advice from dedicated sports professionals, wth a wide range of activities including yoga classes, dance classes, pilates classes available free for SU staff
● Cycle to Work scheme enabling significant savings on a bicycle purchase
● Access to LSE staff training courses
● Ability to purchase TOTUM (NUS) card giving wide range of discounts
● Flexibility for work-life balance
● Interest-free Travel loan
How to apply?
We want to ensure all systems, policies and processes are free from bias or discrimination and are fair and accessible, therefore we ask that all candidates complete our Application Process by uploading the two following documents:
- Part 1: Supporting Statement is all about you telling us about your suitability for the role and will be used to determine if you are shortlisted for interview. Please keep this one page maximum and do not include any personal information, e.g. name or date of birth. Please use the attached job description and person specification to help with this.
- Part 2: Equal Opportunities Monitoring and Contact Form is personal information – so we can contact you if you are shortlisted for the interview. It also helps us gather and analyse demographic information about our applicants. This part will only be seen by HR and will not have any impact on shortlisting.
- Part 3: CV - Please attach your completed CV outlining the jobs or voluntary roles you have had.
To apply for this role, please complete an online application.
Application forms are formatted to ensure the equality monitoring data is removed before applications are seen by the shortlisting panel. This process allows us to ensure that the shortlisting is done in a fair and consistent manner and all applicants are given the same opportunity to demonstrate their abilities. For further information regarding the role, please see attached the full job description and person specification.
Compulsory Requirement - The UK Government sets the legal regulations that we are required to follow. As an employer we must ensure that everyone is eligible to work in the UK and this is done by us checking and making a copy of the correct original identification/documentation before your first day of work. Currently we require you to have the right to work in the UK, as we are not a Home Office approved sponsor.
Please note that interviews are planned for the 31st July 2024 and 1st August 2024. If you are unable to attend these dates, please note this in your application.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Digital Marketing Manager
We are looking for a Digital Marketing Manager to be responsible for developing marketing for the newly created Institute of Early Years Education due to be officially launched in August 2024. This is a pivotal role in an exciting new venture, and a career-making opportunity.
Position: Digital Marketing Manager (Institute of Early Years Education)
Location: Huddersfield/hybrid (minimum of 2 days per week in the office)
Hours: Full-time, 37 hours per week
Salary: Circa £38,000 per annum
Duration: Permanent
Closing Date: 8th July 2024. Please note this role may close sooner than advertised if a suitable candidate is found.
The Role
You will be responsible for the ongoing development, digital marketing and growth of the institute, working with the team to raise the brand profile, drive strong online traffic and achieve significant membership growth. You will also be responsible for innovation and improvement of digital marketing activity, strategic brand positioning and B2C engagement to drive membership.
Main duties include:
- Develop and manage the brand
- Position the marketing and membership opportunity to enhance the profile and professional status of the sector
- Increase the quality of early education and care and lead to a positive impact on children through membership uptake and renewal
- Lead on the development and implementation of the marketing strategy.
- Resourcefully create and oversee innovative digital marketing campaigns.
- Contribute to ideation, creation, management and review of digital resources, communications and platforms
- Oversee the management of and represent the institute at external events.
About You
As Digital Marketing Manager, you will have experience of:
- Working at Brand Manager level and/or account management
- Consistently achieving of pipeline conversion
- Social and digital marketing and communications
- Project and budget management
- Internal communications and commercial marketing plans
- Managing long-term customer relationships
- Marketing products and/or services to customers
- Campaign launches and management
- Leading smooth on-boarding of new partners and integration within the organisation
- Marketing and communications strategies and techniques
About the Organisation
Join an award-winning charity and membership association that supports nurseries, early year’s settings and their workforce to deliver the best possible early education and care to our youngest children.
A charity that believes in quality and sustainability and puts members’ businesses at the very heart of what it does. This innovative thinking gives members the edge and an advantage that makes your nursery the best it can be.
Benefits include:
- Free onsite car parking
- Healthcare Cash Plan
- Employee Assistance Programme with access to Doctorline providing 24/7 access to a UK GP from anywhere in the world
You may have experience in areas such as Digital, Marketing, Digital Marketing, Communications, Digital Communications, Marketing and Communications, Brand, Brand and Marketing, Digital Manager, Marketing Manager, Digital Marketing Manager, Communications Manager, Digital Communications Manager, Marketing and Communications Manager, Brand Manager, Brand and Marketing Manager.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Contract: Permanent, Full time
Salary: Grade C, £28,148 - £32,519 depending upon experience plus 8% employer pension contribution
Butterfly Conservation is incredibly lucky to have thousands of volunteers who play a critical role in our work, and we want to give them the support they deserve. At the same time, we need to take steps to ensure we have the right volunteer in the right place to deliver our ambitious organisational goals.
We are looking for a Volunteer Development Officer to help us improve the support we offer our existing volunteers, whilst also seeking to increase the diversity of our volunteer supporter base. You will be passionate about helping people to take action for the environment, highly organised and comfortable with both managing routine tasks as well as developing new initiatives.
You will assist in achieving Butterfly Conservation’s Volunteering strategic goals, with a specific emphasis on recruiting, training, communicating with, and celebrating volunteers from diverse backgrounds. Additionally, you will aim to inspire and empower more individuals to take action for butterflies and moths.
This is a remote working role, with occasional travel within the UK as required. You will need to be self-motivated, well organised and able to work independently, as part of a virtual team, and under pressure to meet challenging deadlines.
If you are excited about the prospect of working for a leading wildlife charity and you have a passion for nature, the ability to engage and inspire others and experience in managing and working with volunteers we look forward to hearing from you. Please read through the job description and person specification, to see if you have the right skills to join the team.
Butterfly Conservation is an equal opportunities employer and welcomes applications from people from the widest possible diversity of backgrounds, cultures, and experiences. We are dedicated to encouraging a supportive and inclusive culture. Please tell us if there are any reasonable adjustments, we can make to help you in your application or with our recruitment process.
Candidates must have the right to work and be resident in the UK.
We reserve the right to close the vacancy early before the advertised closing date and time.
No Agencies please
Closing date for applications: 21 July 2024 23:59
Interviews will take place on: 14 August 2024 (Interviews will take place online)
We believe our work has never been more important.
Wildlife is in steep decline across the UK and over three-quarters of butterflies and two-thirds of moths are declining. We recognise it needs a great team with a wide variety of skills to tackle the problems facing butterflies, moths and the environment.
Our staff and volunteers are proud to be part of Butterfly Conservation and are dedicated to making a difference to the environment we live in. We understand the importance of maintaining and expanding our expert and valued team of people and offer a range of roles located all over the UK, from the peat bogs in Scotland to the post room in Dorset.
REF-215147
The client requests no contact from agencies or media sales.
Make-A-Wish UK is looking for a Wish Discovery Coordinator who has experience managing volunteers, ensuring an excellent service is given at all times, and confident with data entry using CRMs, ensuring that attention to detail is of a high standard.
Volunteers play a vital part in enabling us to provide a magical wish journey experience for our wish children and their families. The Wish Discovery Coordinator role will be responsible for managing and engaging our network of Wish Makers, Wishgranting Office Volunteers and Interpreters, in line with our values and behaviours. The Wish Discovery Coordinator will be responsible for ensuring we are providing fully inclusive tools and resources to enable Wishgranting-related volunteers to conduct their roles. This role will support the wish journey process and will be ensuring set targets for Wishgranting volunteer activities are met.
Right now, more than 60,000 children in the UK have been diagnosed with a critical condition*, changing their lives and the lives of their families forever. For them, the joy of childhood is brought to an abrupt end with treatment plans, appointments and worry taking over. The power of a wish revives a childhood stolen by critical illness. It brings light and joy to children and their loved ones, leaving a profound and lasting impact on all their lives.
But Make-A-Wish UK can’t be that light for everyone. It takes a community of dedicated volunteers, supporters and donors to help these children feel like children again. We’re looking for people like you to contribute to our collective mission of granting a wish to every eligible child.
Make-A-Wish UK strives to be a magical, inclusive and inspiring place to work. You will be joining us at an exciting time as we launch our ambitious new strategy which will, ultimately, enable us to reach more children and young people who are eligible for a wish.
You can find the full job description for this role here.
Key Responsibilities:
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You will be managing a caseload of up to 200 active volunteer activities across the Wishgranting process at any one time, ensuring Wishgranting volunteers have resources they need to conduct their role.
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You will be supporting the wish journey process by Wishgranting managing volunteers to ensure they are reaching agreed KPIs.
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You will be responsible for accurate data entry using our CRM systems, ensuring a high level of attention to detail and following data privacy and safeguarding guidelines.
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You will assist in the development of tools and resources, including ensuring training is up to date and relevant in-line with any changes within the wish journey.
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You will be responsible for enganging our Wishgranting volunteers, through following a clear engagement plan to reduce the attrition of Wishgranting volunteers.
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Communication is a key part of the role and you will be engaging frequently with Wishgranting volunteers, ensuring a high-quality experience.
To be successful in this role, you will need:
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Experience managing and supporting a network of volunteers, ensuring agreed targets are met.
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Experience with accurately collating and processing data using CRM systems.
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To confidently follow data privacy and safeguarding guidelines.
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As each wish is unique, yaccurate record keeping, data privacy and safeguarding are essential.
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You will need to have experience in communicating with various stakeholders and be able to organise and prioritise your workload.
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You will need to be able to confidently share ideas to ensure a high-quality experience and to work on your own initiative without supervision.
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You will need experience in using Microsoft Apps, including Microsoft Teams, Word, Excel and PowerPoint alongside experience in using a CRM system, preferably Salesforce.
At Make-A-Wish, we believe that agile working gives everyone an opportunity to have their own work pattern that suits their role and individual needs. We believe this is the most effective way to give our best to wish children and supporters, and as a result deliver our charitable mission in the most effective way; whilst ensuring we create a happy workplace.
The organisation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Relevant level of DBS check will be required for this role. Employment is subject to positive references and proof of the right to work in the UK.
Make-A-Wish is also committed to attracting and recruiting diverse people as it’s vital that we strive towards ensuring that our trustees, employees, ambassadors and volunteers reflect the communities we seek to serve.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a Recruitment Coordinator to join us for a 6-month contract to support the delivery of our high-quality recruitment service.
As a Recruitment Coordinator, you'll support the wider Recruitment team in providing a first-class recruitment service to both hiring managers and candidates.
This is an exciting position where you can use your skills and experience to help one of the UK’s largest charities find the best people to join our workforce and support our mission to fund life saving research.
Supporting the recruitment for both our retail and office roles, you'll play a key role in the day-to-day coordination of the recruitment service including:
- writing and placing engaging adverts
- arranging interviews
- providing feedback to candidates
- making offers of employment
You'll be an ambassador for British Heart Foundation (BHF), providing a seamless experience for our candidates at every touch point of the process. You'll also be able to get involved in recruitment project work around our career site, recruitment processes and systems.
Working arrangements
This is a 6-month fixed term contract, with the potential of being extended thereafter.
This is a blended role, where your work will be dual located between your home and our London office.
At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
About you
With excellent communication skills you'll be able to build strong working relationships with managers from across all areas of the business. You’ll have sound knowledge of recruitment practice and how to implement it in an in-house environment.
Ideally, you'll have proven experience of working in a customer facing role or a position where you are providing excellent customer service. You’ll also have up-to-date knowledge of recruitment/employment law and an understanding of how it impacts BHF processes and procedures.
To be successful in this role you will:
- be a team player
- be proactive and efficient and focused on getting results
- have strong time management skills
- be IT proficient with intermediate knowledge of the Microsoft Office Suite (Word, Excel and PowerPoint)
- have excellent communication skills, both verbal and written
About us
Every single one of us is vulnerable to the heartbreak caused by heart and circulatory diseases – they are the world’s biggest killers. But the research we fund represents hope. And nothing matters more than finding cures and treatments that give us more time with the people we love.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Interview process
First stage interviews will be a short one-way video interview, successful candidates will then be invited to attend an interview via MS Teams.
How to apply
It’s quick and easy to apply for a role at the BHF. Just click through to our careers site to apply. All you’ll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
Should you need any adjustments to the recruitment process, at either application or interview, please contact us.
Please note that we are unlikely to be able to sponsor applicants for this role, as it does not meet the minimum salary criteria for sponsorship eligibility.
Our vision is a world free from the fear of heart and circulatory diseases.
About the role
Smart Works is looking to appoint a Head of London Service Delivery for 12 months, to start in September 2024. This is a maternity cover role for an established leadership role within the Smart Works staff team.
The Head of London Service Delivery is responsible for leading the delivery of the Smart Works service across London. Last year the Smart Works centres in London supported over 3500 unemployed women from across London, and the demand for our service is expected to rise significantly in the coming months.
By effectively leading and managing a team of nine, the Head of London Service Delivery will ensure Smart Works is well positioned to meet the growing demand for our services and maintain quality as the charity grows. They will ensure that every client who visits Smart Works leaves their appointment feeling confident and with the best possible chance of job success.
They will monitor performance against KPIs and will work with their team to ensure there is a steady flow of referrals, the volunteer community is engaged and supported and client feedback is consistently positive.
More broadly, the Head of London Service Delivery plays an important role in creating a welcoming environment and a supportive team culture in all three London centres. The successful applicants will need to build strong working relationships across the staff and volunteer teams, as well as with external partners and other senior staff working across the 11 centres across the UK.
If you’re experienced in programme delivery and passionate about supporting women, then this is an ideal opportunity for you.
Duties and responsibilities
Reporting to the Chief Operating Officer, the successful candidate will lead a range of activities including:
- Being responsible for delivering a quality, consistent service across all three London centres; this includes the delivery of virtual appointments
- Leading and developing the Service Delivery team working in London, ensuring strong performance against targets and KPIs and creating a supportive team culture
- Representing London in group forums, sharing learnings and best practice with other Smart Works centres
- Acting as a key public brand ambassador for Smart Works Charity in London, especially within the referral partner community
- Day-to-day management of the client CRM system in London, ensuring complete and timely data capture
- Accountability for the management, retention, development and growth of London volunteer community
- Safeguarding Officer for London and the Smart Works Group
Person specification
Essential Criteria
- Excellent interpersonal skills with an adaptable style to suit different people and situations
- Experience managing a team
- Comfortable working in a fast-paced, client-focused environment
- Proven record delivering results against ambitious targets and KPIs
- Strong experience leading change and delivering innovative solutions to complex problems
- An understanding of safeguarding requirements for a charity like Smart Works
- Confident public speaker, with experience of representing an organisation to external stakeholders
Desirable Criteria
- Experience working with and managing a community of volunteers
- Experience managing data collection and producing reports for senior staff and trustees
- Experience as a Safeguarding lead or Officer
- Understanding of the UK employability sector
General duties of a Smart Works staff member
- Work collaboratively and cooperatively with all team members and take an active part in staff meetings and discussions
- Adhere to our policies and procedures and be an ambassador for our charity
- Play your part in ensuring that each woman who comes through our door is treated with respect and empathy
Benefits, terms, and conditions
- Full-time role
- Salary of £38,000 - £40,000 depending on experience
- Monday-Friday with typical working hours 9 am -5 pm in line with centre opening Hours. Whilst occasional work from home days can be accommodated, due to the nature of the role, it cannot bedone remotely. We are happy to discuss flexible working
- The role will be based across all three Smart Works centres in London, with the successful applicant being required to regularly spend time in all three centres. The centres are located in Islington, Ladbroke Grove and Croydon
- There may be occasional evening and weekend work as the successful candidate will be part of the wider centre team, supporting with networking and key events support
- 25 days annual leave, plus bank holidays and additional discretionary leave between Christmas and New Year
- Positive working environment with investment in training and progression
- VIP access at Smart Works sales, events and pop-up shops
- All successful applicants must provide references and complete a satisfactory Basic DBS check
How to apply
Please submit a CV and answer the following questions by 5pm on Thursday 11th July 2024.
- Why do you want to work for Smart Works? (Max 350 words)
- What relevant experience do you have for the role? This may include experience delivering charitable programmes, working with volunteers, delivering against targets or lived experience of the services offered at Smart Works. (Max 300 words)
- How would you create a collaborative and supportive culture across the London Service Delivery team? Please be mindful the team works across three different sites in London (Max 350 words)
- Is there anything else you would like to share? (Max 250 words)
Closing date for applications 5pm Thursday 11th July.
First round interviews will be held virtually on Tuesday 23rd July, via Microsoft Teams.
Second Round interviews will be Monday 29th July, in person at our London Office.
Role to start in September 2024.
Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.
We do not use AI in any part of our recruitment process. Your application will be carefully considered by the People Team.
If you require any reasonable adjustments or alterations for the application and recruitment processes, please contact us about submitting a manual application.
Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.
At Smart Works we will apply suitable measures to keep your information secure in accordance with our Privacy Policy (a current version of which is available on our website) We particularly welcome applications from black, Asian and minority ethnic candidates, disabled candidates, and candidates with lived experience of female unemployment as we would like to increase the representation of these groups at Smart Works.
Smart Works promotes equity, diversity, and inclusion in our workplace. We make employment decisions by matching the Charity's needs with the skills and experience of candidates. These decisions are made irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
The client requests no contact from agencies or media sales.
About Rotherham Hospice
At Rotherham Hospice, we provide exceptional care for all those affected by terminal illness and are the only adult hospice in Rotherham for the people of Rotherham and surrounding villages.
We began offering Day Hospice services in 1994, and have grown over the years to now provide a 14 bed Inpatient Unit alongside our Hospice Community Team who provide care in the community.
Our dedicated team of staff and volunteers work together to provide palliative care that incorporates psychological, physical, social and spiritual support to help patients and their families achieve the very best quality of life, both at home and in the Hospice.
We believe in making a meaningful difference to the lives of patients and their families. As a member of our dedicated team, you'll have the opportunity to contribute to a community of care that goes beyond the ordinary. We value innovation, teamwork, and a commitment to excellence in all that we do.
Join us in creating a compassionate and supportive environment where every team member plays a vital role in enhancing the quality of life for those we serve.
Your Responsibilities
Rotherham Hospice is seeking a passionate and results-driven Legacy Fundraising Officer to join our Income Generation Team.
This is an exciting new role created to focus on legacy fundraising initiatives, with a primary objective of increasing the number of legacy pledges and gifts to support the long-term sustainability of the hospice's vital services.
Reporting to the Individual Giving Manager, the Legacy Fundraising Officer will play a key role in developing and implementing strategies to engage with supporters, raise awareness of legacy giving opportunities, and secure legacy pledges and gifts.
About you:
Experience
- At least 2 years’ experience in a fundraising environment.
- Previous experience in legacy fundraising within the nonprofit sector.
Skills and Abilities
- Strong understanding of legacy giving principles and techniques, including estate planning and will writing.
- Excellent communication and interpersonal skills, with the ability to engage and inspire donors through written and verbal communication.
- Proficiency in database management and experience working with fundraising CRM systems.
- Highly organised with the ability to manage multiple priorities and deadlines effectively.
What we can offer you
Holidays- A work-life balance is important for everyone, which is why we offer all employees 30 days annual leave per year (plus bank holidays), plus an additional day’s leave in every 5th year.
A supportive & comfortable working environment- Our Hospice is a calm and compassionate place to work, full of inspiring people who support one another.
Hassle-free parking at no cost- No one is more than a couple of minutes’ walk from the Hospice.
Great meals & drinks- Because our culinary team prepares food for patients 24/7, they cook for us too. Buy a lovely lunch with 50% off without even leaving the building.
Reassurance- Whilst the here and now is important, we all think about the future. We offer employees a 6% pension after probation and a Life Assurance scheme which will pay 2x your annual salary should you die whilst working in our service.
Training & development- Every employee will be supported with their training and development needs and will be regularly supported by their line manager.
The client requests no contact from agencies or media sales.
This role is being advertised as a Charity Shop Manager but on appointment your job title will be Community Shop Manager.
Our Shelter pop-up shop in Eastleigh is looking for a confident and influential person to join us. Do you have experience of managing a team whilst also empowering and motivating individuals, if so, this could be the role for you.
You will inspire your team members and work together merchandising the shop to attract customers and donors to come through the door.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time.
This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About You:
- You will need to be an active team player and be able to demonstrate how you’ve managed and motivated a team previously beyond expectations and experience of providing excellent customer service in a face-to-face role.
- Have a good knowledge of recruiting and developing a diverse team and how you have supported and motivated teams to progress and how you would bring these skills into this position when hiring volunteers.
- We’re looking for someone friendly and personable, who can work well as part of a team and is proficient using Microsoft Office application and other systems used.
Apply to be part of our team and be the change you want to see in society
Any applications submitted without a supporting statement will not be considered
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Are you an experienced and dynamic administrator looking for a challenging new role? Our growing company is seeking a highly intelligent and motivated Senior Administrator to join our operations team.
In this key position, you will be responsible for a wide range of mission-critical administrative tasks to keep our office running smoothly. You will be involved with accounts payable by processing invoices in Xero, create and maintain spreadsheets for reporting and analysis, and develop new processes to improve efficiency.
You will also play a vital role in customer management by corresponding with clients, proofreading important documents, and providing backend support for our company website. Superior written and verbal communication skills are a must.
The ideal candidate will have at least 3 years of administrative experience, excellent Microsoft Office skills, and a knack for juggling multiple priorities with tight deadlines. You must be highly organised, detail-oriented, and able to work independently with minimal supervision.
This is a fantastic opportunity for a true administrative superstar to take ownership and put their talents to work in a fast-paced environment. We offer a competitive salary and excellent holiday package.
To apply, please submit your CV and a cover letter detailing your relevant experience and strengths. It is important that you relate your experience to the skills required for this role.
The client requests no contact from agencies or media sales.
The Corporate Partnerships Manager will support KSS's fundraising with corporate partners, businesses, and business-related organisations across all regions (Kent, Surrey and Sussex). The role will help to drive current activity towards its full potential and find ways to grow corporate fundraising through strong relationship management and stewardship.
Main Responsibilities:
- Effectively manage corporate relationships to ensure that these organisations are well nurtured and supported, and that they receive adequate recognition for their contribution towards KSS's continued operation.
- To retain all corporate partners where possible and increase income from our current donors year on year. By having a 12-month plan for key partners and a plan/journey for how to elevate low level donors.
- To create collateral and fundraising mechanisms to support the 12-month plan in Canva and with the assistance of the marcomms team such as: fundraising calendar, flyers for events, t-shirts, seasonal fundraisers e.g. at Easter Guess the eggs in the jar.
- For key partners create a yearly 1 pager impact report of their donation and a more general report for other partners.
- To plan and deliver at least two networking/stewardship events a year at Redhill and Rochester for current donors with the support of the events team where required.
- Oversee all day-to-day activity with our corporate relationships, ensuring that activity is effectively coordinated and that broader teams support delivery (e.g. volunteer development, events and supporter experience).
- Proactively research and recommend opportunities for KSS to increase the value of corporate relationships including (but not limited to) donations, staff fundraising, payroll giving and participation in events.
- To own and manage the monthly visits to Redhill and to plan visits for key partners separately to these days.
- To be responsible for and own the sponsorship budget sourcing sponsorship for KSS events from existing donors and new donors.
- Support colleagues with seeking corporate sponsorship and involvement in KSS owned events.
About you:
- Experience of providing excellent customer service to a portfolio of customers, donors, stakeholders or corporates.
- Experience of writing cases for support, producing fundraising materials and creating account plans.
- Adaptable, tactful and diplomatic when speaking with members of the public or corporate supporters.
- Ability to work outside of core hours including weekends as and when required.
- Display a keen interest in the work that KSS does, and come up with ways to support activities.
About KSS:
- We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we fight every day to save lives. We are Team KSS, a close-knit team of dedicated, skilled, sector-leading experts with an incredible level of expertise. We are passionate about what we do which drives us to always deliver our very best.
- We’re driven by our purpose of saving lives and ensuring the best possible outcomes for our patients. Last year alone we responded to over 3,000 incidents. We are fearless and tireless in fighting to save every life.
- Our charity headquarters and forward operating base are located at Rochester Airport, with our aircraft hangar and maintained at Redhill Aerodrome. When the call comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes.
Additional Information:
The closing date for this role is the 26th July 2024 However, the role may close prior to this date if a suitable candidate is found. Please note that the application process will ask you to answer questions on aspects of the role. Please ensure that you answer these questions with your relevant experience, even if you refer to these specific experiences within your supporting statement.
Benefits:
- 33 days annual leave rising with service
- Occupational/Enhanced Sick Pay
- Enhanced Parental Leave
- Access to the Blue Light Card and Blue Light Events
- Access to the Wellbeing Hub
- Money Purchase Pension Scheme
- Group Life Assurance Cover
- Group Income Protection Cover
- Critical Illness Cover
- Employee Assistance Programmes
- Hybrid working
- Development opportunities
Location: Rochester Airport, Kent
Contract: Permanent, Full time
Salary: £35,000 - £40,000
Closing date: 24-07-2024
REF-215 206
Head Chef
Bury St Edmunds
£29,000 per annum
Full Time (37 hours per week split over 5 days 0700-1430)
Permanent
Working pattern to be discussed at interview, however weekend and early morning work will be expected as we run our catering service 365 days a year.
Our client is currently looking for a Chef to support the Catering Manager to provide a first-class customer experience by delivering a high-quality food service, that is nutritional and value for money for their residents, visitors and guests across their Independent Living service.
The successful candidate must be a strong leader who is able to take over all aspects of a kitchen. An extremely high level of cleanliness must be observed and an ability to run a disciplined team is essential.
What you will be doing:
-
Supporting in the monitoring of budgets related to the running and management of the kitchen / restaurant.
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Ensuring that there are sufficient supplies of good quality utensils, cutlery and crockery.
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Manage the kitchen and staff to ensure a consistent service is provided to their residents.
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Support the Catering Manager to develop a catering service that meets the needs and expectations of their residents.
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Ensure that all kitchen equipment is in accordance with H&S regulations, policies and procedures.
They’d love to meet someone with:
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Experience of managing and kitchen and its team.
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Experience of producing a variety of menus on a 4-weekly rotation.
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Experience of managing a tight budget.
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Commercial kitchen experience.
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Experience of working with fresh and scratch cooking.
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A passion for producing high quality food and food service.
Amongst what they offer you is:
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A competitive salary from £29,000 per annum.
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28 days holiday PLUS Bank Holidays (rising to 33 days plus bank holidays with length of service).
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A generous contributory pension scheme.
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Enhanced family leave.
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Private health care.
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Free life assurance.
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Access to an extensive suite of wellbeing services and tools including a digital gym.
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Opportunities for learning and development.
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Discounted gym membership.
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Retail discount scheme.
Please note the successful candidate will need to complete an enhanced DBS application prior to start date being confirmed.
Closing date: 1st of July 2024
Interview date: To be confirmed
They reserve the right to close this recruitment if it is deemed that they have received a suitable number of applications. On this basis they would advise that applications are submitted as soon as possible.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
PRHA is a great place to work – Our award-winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness. As an IIP Gold standard employer, we value our staff and commit to develop their skills and support them in their important work.
We are seeking a Housing Officer to join our professional yet friendly team based in Bethnal Green, East London. The Housing Officer is key in delivering a housing tenancy service including income management, allocations and voids management, anti-social behavior, tenancy engagement to all our residents
As part of your role, you will have a patch of around 250-300 properties. You will be expected to represent PRHA in court and external meetings and be a key point of liaison for our residents and community stakeholders.
Who we’re looking for
To be successful in this role you will have proven experience and skills in the following areas:
- Housing management experience
- Experience of following through legal proceedings / transferable skills
- Arrears management (Housing Benefit & Universal Credit) financial inclusion and debt management experience.
- Knowledge of relevant housing legislation
- Excellent customer service skills, communication and time management and planning skills.
- Problem-solving skills and negotiation/influencing skills are also key for this post.
Main areas of responsibility
Please refer to the attached Job Description.
What we offer
We offer our staff a generous benefits package, which includes:
- Pension Scheme – We offer a group stakeholder pension scheme with 3% employer's contribution, employee contribution is 5%
- Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service
- Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing
- Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.
- Season Ticket Loans – We offer interest-free season ticket loans after successful probation
- Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.